Panasonic KX-NCP 500, 1000, KX-TDE 100, 200, 600 IP-PBX User Manual

User Manual
Pure IP-PBX
KX-NCP500/KX-NCP1000
KX-TDE100/KX-TDE200/KX-TDE600
Model No.
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 5.0000 or later
KX-TDE100/KX-TDE200: PMMPR Software File Version 5.0000 or later
KX-TDE600: PGMPR Software File Version 5.0000 or later
Feature Highlights
Feature Highlights
Easy Operation
IP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300
series with Self Labelling and/or Bluetooth
wireless headsets, Panasonic IP Softphones
and SIP Extensions.
R
IP Proprietary
Telephone
IP Softphone
ENTER
Navigator Key
Jog Dial
Message/Ringer Lamp
SIP Extension
Consult your dealer
1.1 Before Operating the Telephones
(Page 18)
Cellular Phone Features
Wireless System
This PBX supports the use of cellular phones
with the PBX. Cellular phones can make and
receive calls as if they were registered
extensions.
This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
1.16 Cellular Phone Features (Page 196)
2
If you are using a certain Panasonic telephone
that is equipped with a Navigator Key/Jog Dial
and a display, it helps you to access the desired
feature easily. Also, you will be informed of the
arrival of an incoming call or a message waiting
by the lamp if it is equipped.
User Manual
1.8.12 Using Your PS in Parallel with a Wired
Telephone (Wireless XDP Parallel Mode)
(Page 146)
Feature Highlights
Call Centre
Built-in Simplified Voice Message
You can set incoming calls to be redirected
to your message box to let callers leave voice
messages when you are unable to answer
the phone.
This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Hello, this
is 204. Please
leave your
message.
ICD Group
Customers
1.6.2 Using Voice Messaging (Built-in Simplified
Voice Message [SVM]) (Page 106)
1.9 Utilising the Call Centre (Page 148)
CA Call Accounting
Communication Assistant (CA)
CA Client users can connect to the PBX without
using an external server. CA Client users can
make calls by clicking in a phonebook on their
PC, as well as use many other features.
PC
(Client)
Queuing
This application can calculate call cost estimates
and track call activity for calls that are made
through the PBX. Installing the CA Call
Accounting web server software allows you to
access CA Call Accounting from any PC by using
a web client. You can sort and view, print, or
export call information with the web client.
PC
(Client)
PC
(Web Server)
PC
(Client)
Consult your dealer
PC
(Client)
Consult your dealer
In This Manual,
• The following abbreviations are used:
•
•
APT ® Analogue Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT ® IP Proprietary Telephone
PS ® Portable Station
PT ® Proprietary Telephone
SIP Extension ® Session Initiation Protocol Extension
SLT ® Single Line Telephone
The suffix of each model number (e.g., KX-NCP500NE) is omitted.
The illustrations of the PBX are based on the KX-NCP500.
User Manual
3
Feature Highlights
•
The following icons are used frequently.
!!
Hints
Conditions
Notice
•
•
•
This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be
available for SIP Extensions, depending on your telephone type.
Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies over
connected networks
NOTES
•
•
•
•
•
•
•
Some optional hardware, software, and features are not available in some countries/areas, or for some
PBX models. Please consult your certified Panasonic dealer for more information.
This manual provides basic information on how you can access commonly used PBX functions with
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.
For detailed information about each feature or setting, consult your dealer.
In this manual, several kinds of PTs appear, as follows:
– IP Proprietary Telephone (IP-PT)
– Digital Proprietary Telephone (DPT)
– Analogue Proprietary Telephone (APT)
– Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,
such as IP-PTs, the available telephone types are clearly indicated.
IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending
on the network status.
The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, consult your dealer.
Product specifications are subject to change without notice.
The buttons and operations for the KX-NT400 differ from those for the other PTs. KX-NT400 users should
refer to the Operating Instructions of the KX-NT400.
Notes for SIP Extension Users
Before using a SIP Extension, please read the following notes.
a. The following features are available for SIP Extension users:
– Making calls
– Answering calls
– Holding calls
– Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the
top left of each operation.
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User Manual
Feature Highlights
c. A KX-HGT100 user can access some PBX features using the feature numbers. Some features are only
available when the firmware of the KX-HGT100 and the MPR software file version of the PBX are upgraded
to their latest versions. Refer to "1.15.1 Operation List". For more details, consult your dealer.
d. A KX-HGT100 user can store and dial phone numbers in his/her telephone for personal use through
KX-HGT100 programming.
e. The tones listed in "4.3.1 What is This Tone?" are not available for SIP Extension users. Tones or the tone
types may vary depending on the type of telephone being used. For example, when you put a call on hold,
a specific tone for the SIP Extension may be heard, or no tone may be heard.
f. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
g. The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on
the type of telephone being used.
Trademarks
•
•
The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under licence.
All other trademarks identified herein are the property of their respective owners.
User Manual
5
Safety Notices
Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent
damage to property.
The notices are classified as follows, according to the severity of injury or damage:
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User Manual
WARNING
This notice means that misuse could result in death
or serious injury.
CAUTION
This notice means that misuse could result in injury
or damage to property.
Important Information
Important Information
SAVE THESE INSTRUCTIONS
WARNING
SAFETY REQUIREMENTS
For All Telephone Equipment
• The product must only be installed and serviced by qualified service personnel. The product should be
used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or
modification can cause a fire, electric shock, or damage to the product.
• Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other
liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the
performance of the product.
• Follow all warnings and instructions marked on the product.
• Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause
injury or damage to the product.
• Products that require a power source should only be connected to the type of electrical power supply
specified on the product label. If you are not sure of the type of power supply to your home, consult your
dealer or local power company.
• For safety purposes some products are equipped with an earthed plug. If you do not have an earthed outlet,
please have one installed. Do not bypass this safety feature by tampering with the plug.
• Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be
stepped on or tripped on.
• Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets
or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds
their rated capacity, they emit large amounts of heat, which could cause a fire.
• Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock, and
may impair the performance of the product.
• Unplug the product from the wall outlet and contact your dealer in the following cases:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate according to the operating instructions. Adjust only the controls that are
explained in the operating instructions. Improper adjustment of other controls may result in damage
and may require service by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If product performance deteriorates.
For the PBX
• If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return
the unit to your dealer.
• Unplug the unit(s) from the AC outlet if the system emits smoke, an abnormal smell or makes unusual
noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an
authorised Panasonic Factory Service Centre.
• This unit is equipped with an earthed plug. For safety reasons this plug must only be connected to an
earthed outlet that has been installed according to applicable regulations.
• Do not insert objects of any kind into this product, as they may touch dangerous voltage points or short out
parts that could result in a fire or electric shock.
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7
Important Information
[For KX-NCP Series PBX Users Only]
• Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.
[For KX-TDE Series PBX Users Only]
• Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations.
CAUTION
SAFETY REQUIREMENTS
For All Telephone Equipment
• The product should be kept free of dust, moisture, high temperature (more than 40 °C), and vibration, and
should not be exposed to direct sunlight.
• Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean
with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or
aerosol cleaners.
For the PBX
• When relocating the equipment, first disconnect the telecom connection before disconnecting the power
connection. When the unit is installed in the new location, reconnect the power first, and then reconnect
the telecom connection.
• The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near
the equipment and is easily accessible.
• Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it
from overheating, these openings must not be blocked or covered. The openings should never be blocked
by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never
be placed near or over a radiator or other heat source. This product should not be placed in a sealed
environment unless proper ventilation is provided.
• When this product is no longer in use, make sure to detach it from the rack (for KX-NCP series PBXs)/wall
(for KX-TDE series PBXs).
• To protect this unit from static electricity, do not touch any external connectors of the unit.
SECURITY REQUIREMENTS
In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do
so may result in:
• Loss, leakage, falsification or theft of user information.
• Illegal use of the PBX by a third party.
• Interference or suspension of service caused by a third party.
What is User Information?
User Information is defined as:
1. Information stored on the SD Memory Card:
Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal
Identification Numbers (PINs), etc.
2. Information sent from the PBX to a PC or other external device:
Phone call data (including telephone numbers of outside parties), call charge data, etc.
Requirements
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User Manual
Important Information
1. The SD Memory Card contains software for all the processes of the PBX and all customer data. It can be
2.
3.
4.
5.
6.
7.
easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorised access
to prevent data leakage.
Always make backups of data stored on the SD Memory Card. For details, consult your dealer.
To prevent illegal access from the Internet, activate a Firewall.
To avoid unauthorised access and possible abuse of the PBX, we strongly recommend:
a. Keeping the password secret.
b. Selecting a complex, random password that cannot be easily guessed.
c. Changing your password regularly.
Perform the following when sending the PBX for repair or handing it over to a third party.
a. Make a backup of data stored on the SD Memory Card.
b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.
To prevent data leakage, render the SD Memory Card physically unusable before disposal.
When user information is sent from the PBX to a PC or other external device, the confidentiality of that
information becomes the responsibility of the customer. Before disposing of the PC or other external device,
ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically
unusable.
Notice
SAFETY REQUIREMENTS
For All Telephone Equipment
• Read and understand all instructions.
For the PBX
• Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent
lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.
• If you are having problems making calls to outside destinations, follow this procedure to test the outside
lines:
1. Disconnect the PBX from all outside lines.
2. Connect known working single line telephones (SLTs) to those outside lines.
3. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is
connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the
outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.
Notes
SAFETY REQUIREMENTS
For All Telephone Equipment
• Never attempt to insert wires, pins, etc. into the vents or holes of the product.
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Important Safety Instructions
Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:
• Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming pool.
• Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
• Do not use a telephone in the vicinity of a gas leak to report the leak.
[For KX-NCP Series PBX Users Only]
Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation
instructions:
a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Therefore, consideration should
be given to installing the equipment in an environment compatible with the maximum ambient temperature
(Tma) specified by the manufacturer.
b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular attention
should be given to supply connections other than direct connections to the branch circuit (e.g., use of power
strips).
SAVE THESE INSTRUCTIONS
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User Manual
Attention
Attention
•
•
When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
For users of PC Phone (Free Licence Version) shipped with KX-DT301/KX-T7601 USB Module:
All features of the PC Phone software are available for 90 days from the date of installation.
After this period expires, the following buttons on the Operation Screen will become unavailable:
– Recording
– TAM
– Voice Memo
– Text Memo
– Speed
To continue using any of the corresponding features after the trial period, please purchase KX-TDA0350
(PC Phone, 5 licences).
For users in the European Union only
Information for Users on Collection and Disposal of Old Equipment and used Batteries
These symbols on the products, packaging, and/or accompanying documents mean that
used electrical and electronic products and batteries should not be mixed with general
household waste.
For proper treatment, recovery and recycling of old products and used batteries, please take
them to applicable collection points, in accordance with your national legislation and the
Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries correctly, you will help to save valuable
resources and prevent any potential negative effects on human health and the environment
which could otherwise arise from inappropriate waste handling.
For more information about collection and recycling of old products and batteries, please
contact your local municipality, your waste disposal service or the point of sale where you
purchased the items.
Penalties may be applicable for incorrect disposal of this waste, in accordance with national
legislation.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or
supplier for further information.
Information on Disposal in other Countries outside the European Union
These symbols are only valid in the European Union. If you wish to discard these items,
please contact your local authorities or dealer and ask for the correct method of disposal.
Note for the battery symbol (bottom two symbol examples):
This symbol might be used in combination with a chemical symbol. In this case it complies
with the requirement set by the Directive for the chemical involved.
For users in New Zealand only
• This equipment shall not be set to make automatic calls to the Telecom ’111’ Emergency Service.
• The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted
that the item complies with minimum conditions for connection to its network. It indicates no endorsement
of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance
User Manual
11
Attention
•
•
12
that any item will work correctly in all respects with another item of Telepermitted equipment of a different
make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER
CARRIERS FOR TOLL CALLS
When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be
automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero +
area code should either be removed when calling back local numbers, or check with your toll carrier that
a charge will not be levied.
All persons using this device for recording telephone conversations shall comply with New Zealand law.
This requires that at least one party to the conversation is to be aware that it is being recorded. In addition,
the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the
personal information collected, the purpose for its collection, how it is used, and what is disclosed to any
other party.
User Manual
Table of Contents
Table of Contents
1 Operation ................................................................................................17
1.1
1.1.1
1.2
1.2.1
1.2.2
1.2.3
1.2.4
1.2.5
1.2.6
1.2.7
1.2.8
1.2.9
1.3
1.3.1
1.3.2
1.3.3
1.3.4
1.3.5
1.3.6
1.4
1.4.1
1.4.2
1.4.3
1.4.4
1.4.5
1.4.6
1.4.7
1.4.8
1.5
1.5.1
1.6
1.6.1
1.6.2
1.6.3
1.6.4
1.7
1.7.1
1.7.2
1.7.3
1.8
1.8.1
1.8.2
1.8.3
1.8.4
Before Operating the Telephones .................................................................................18
Before Operating the Telephones ..................................................................................18
Making Calls ....................................................................................................................31
Basic Calling ...................................................................................................................31
Easy Dialling ...................................................................................................................36
Redial .............................................................................................................................40
When the Dialled Line is Busy or There is No Answer ...................................................41
Accessing the ISDN Service (ISDN Service Access) .....................................................49
Alternating the Calling Method (Alternate Calling—Ring/Voice) ....................................50
Calling without Restrictions ............................................................................................51
To Access Another Party Directly from Outside (Direct Inward System Access
[DISA]) ............................................................................................................................52
Setting Your Telephone from Another Extension or through DISA (Remote
Setting) ...........................................................................................................................55
Receiving Calls ................................................................................................................56
Answering Calls ..............................................................................................................56
Answering Hands-free (Hands-free Answerback) ..........................................................57
Answering a Call Ringing at Another Telephone (Call Pickup) ......................................58
Answering a Call via an External Speaker (Trunk Answer From Any Station
[TAFAS]) .........................................................................................................................59
Using the ANSWER/RELEASE Button ..........................................................................60
Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) ....................62
During a Conversation ....................................................................................................63
Transferring a Call (Call Transfer) ..................................................................................63
Holding a Call .................................................................................................................69
Talking to Two Parties Alternately (Call Splitting) ..........................................................74
Answering Call Waiting ..................................................................................................76
Multiple Party Conversation ...........................................................................................81
Mute ...............................................................................................................................90
Letting Other People Listen to the Conversation (Off-hook Monitor) .............................91
Using the Headset (Headset Operation) ........................................................................92
Using a PDN/SDN Button ...............................................................................................94
Primary Directory Number (PDN)/Secondary Directory Number (SDN)
Extension ........................................................................................................................94
Before Leaving Your Desk .............................................................................................98
Forwarding Calls ............................................................................................................98
Using Voice Messaging (Built-in Simplified Voice Message [SVM]) ............................106
Showing a Message on the Caller’s Telephone Display (Absent Message) ................117
Preventing Other People from Using Your Telephone (Extension Dial Lock) ..............119
Making/Answering an Announcement ........................................................................121
Paging ..........................................................................................................................121
Answering/Denying a Paging Announcement ..............................................................123
Making a Conference Group Call .................................................................................124
Setting the Telephone According to Your Needs ......................................................131
Setting the Alarm (Timed Reminder) ............................................................................131
Refusing Incoming Calls (Do Not Disturb [DND]) .........................................................133
Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper
OHCA) ..........................................................................................................................137
Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/
Connected Line Identification Presentation [CLIP/COLP]) ...........................................138
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Table of Contents
1.8.5
1.8.6
1.8.7
1.8.8
1.8.9
1.8.10
1.8.11
1.8.12
1.8.13
1.9
1.9.1
1.9.2
1.9.3
1.10
1.10.1
1.10.2
1.10.3
1.10.4
1.10.5
1.11
1.11.1
1.11.2
1.12
1.12.1
1.12.2
1.13
1.13.1
1.13.2
1.13.3
1.14
1.14.1
1.15
1.15.1
1.15.2
1.15.3
1.16
1.16.1
Preventing Your Telephone Number Being Displayed on the Caller’s Telephone
(Connected Line Identification Restriction [COLR]) ......................................................139
Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line
Identification Restriction [CLIR]) ...................................................................................140
Preventing Other People from Joining Your Conversation (Executive Busy Override
Deny) ............................................................................................................................141
Turning on the Background Music (BGM) ....................................................................142
Protecting Your Line against Notification Tones (Data Line Security) ..........................143
Checking the Time Service Status ...............................................................................144
Setting the Parallelled Telephone to Ring (Parallelled Telephone) ..............................145
Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel
Mode) ...........................................................................................................................146
Clearing Features Set at Your Extension (Extension Feature Clear) ...........................147
Utilising the Call Centre ................................................................................................148
Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) .....................148
Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming
Call Distribution Group Monitor) ...................................................................................151
Forwarding a Waiting Call (Manual Queue Redirection) ..............................................154
Using User-supplied Equipment ..................................................................................155
If a Doorphone/Door Opener is Connected ..................................................................155
If an External Relay is Connected ................................................................................157
If an External Sensor is Connected ..............................................................................158
If a Host PBX is Connected ..........................................................................................159
If a Voice Processing System is Connected .................................................................160
Administrative Features ...............................................................................................167
Using the Telephones in a Hotel-type Environment (Hospitality Features) ..................167
Recording Information Using Preprogrammed Messages (Printing Message) ............174
Exchanging the Settings between Extensions ...........................................................175
Walking Extension ........................................................................................................175
Enhanced Walking Extension .......................................................................................176
Using a Display Proprietary Telephone ......................................................................178
Using the Call Log ........................................................................................................178
Using the Directories ....................................................................................................181
Accessing System Features (System Feature Access) ...............................................189
Using an IP Proprietary Telephone .............................................................................190
Self Labelling (KX-NT366 only) ....................................................................................190
Using a KX-HGT100 SIP Extension .............................................................................191
Operation List ...............................................................................................................191
Speed Dialling ..............................................................................................................194
Displaying Your Telephone Number on the Called Party’s Telephone ........................195
Cellular Phone Features ...............................................................................................196
Cellular Phone Features ...............................................................................................196
2 Manager Operation ..............................................................................199
2.1
2.1.1
2.1.2
2.1.3
2.1.4
2.1.5
2.1.6
2.1.7
Control Features ...........................................................................................................200
Extension Control .........................................................................................................200
Time Service Mode Control ..........................................................................................201
Restriction Level Control (Dial Tone Transfer) .............................................................203
Turning on the External Background Music (BGM) ......................................................204
Recording Outgoing Messages (OGM) ........................................................................205
Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) .....................208
Releasing Network Direct Station Selection (NDSS) Monitor ......................................209
3 Customising Your Phone & System ...................................................211
3.1
14
Customising Your Phone (Personal Programming) ..................................................212
User Manual
Table of Contents
3.1.1
3.1.2
3.1.3
3.2
3.2.1
3.2.2
3.3
3.3.1
3.3.2
Customising Your Phone (Personal Programming) .....................................................212
Settings on the Programming Mode .............................................................................214
Customising the Buttons ..............................................................................................224
Manager Programming .................................................................................................229
Programming Information .............................................................................................229
Manager Programming .................................................................................................230
Customising Your System (System Programming) ...................................................232
Programming Information .............................................................................................232
System Programming ...................................................................................................235
4 Appendix ...............................................................................................239
4.1
4.1.1
4.2
4.2.1
4.3
4.3.1
4.4
4.4.1
4.4.2
4.4.3
4.4.4
4.4.5
4.4.6
4.4.7
4.4.8
4.4.9
4.4.10
Troubleshooting ............................................................................................................240
Troubleshooting ............................................................................................................240
Feature Number Table ..................................................................................................244
Feature Number Table .................................................................................................244
What is This Tone? .......................................................................................................256
What is This Tone? ......................................................................................................256
Revision History ............................................................................................................260
KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx ...............................260
KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx ...............................261
KX-NCP500/KX-NCP1000 PBMPR Software File Version 5.0xxx ...............................262
KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx .................................263
KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx .................................264
KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx .................................265
KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx .................................266
KX-TDE600 PGMPR Software File Version 3.0xxx .....................................................267
KX-TDE600 PGMPR Software File Version 4.1xxx .....................................................268
KX-TDE600 PGMPR Software File Version 5.0xxx .....................................................269
Index............................................................................................................271
User Manual
15
Table of Contents
16
User Manual
Section 1
Operation
This chapter shows you step by step how to use each
feature. Read this chapter to become familiar with the
many useful features of this PBX.
User Manual
17
1.1.1 Before Operating the Telephones
1.1 Before Operating the Telephones
1.1.1 Before Operating the Telephones
What Kind of Telephone Can Be Used?
You can use the following types of telephone with this PBX:
• Panasonic IP Proprietary Telephone (IP-PT)
(e.g., KX-NT346 or KX-NT366)
• SIP Extension
(e.g., KX-HGT100)
• Panasonic Proprietary Telephone (PT)
(e.g., KX-T7636 or KX-DT346)
• Panasonic Portable Station (PS)
(e.g., KX-WT125 or KX-TD7690)
• Single Line Telephone (SLT)
(e.g., rotary pulse telephone)
Which features are available depend on the type of telephone being used. If you are using a Panasonic
proprietary telephone with a special feature button such as
REDIAL
or a display (Display PT) or both, you can
follow the operation with the button or display messages for easy programming. If you use a large display
telephone (e.g., KX-NT346 or KX-T7636), you can follow the displayed messages to use the features. If your
telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature
number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons
on the Console as the buttons on the connected proprietary telephone.
•
If you use a Panasonic
proprietary telephone which does
not have feature buttons, you
may change one of the unused
flexible buttons to a feature
button. Refer to
"3.1.3 Customising the Buttons".
Registration for your Portable Station (PS)/SIP Extension
Your PS/SIP Extension must be registered with the PBX and assigned an extension number before initial use,
through system programming. To confirm the extension number of your PS, refer to "Your extension
information" in "3.1.2 Settings on the Programming Mode". For SIP Extension users, follow the instructions
for your SIP Extension.
Feature Numbers
To use certain features, you need to enter specified feature numbers (and an additional parameter, if required).
There are two types of feature numbers as follows:
• Flexible feature number
• Fixed feature number
Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers
for easier use. In this manual, the default numbers (factory installed) are used for operations.
A flexible number is shown as
(half-shaded key). Use the new programmed number if you have changed
the feature number. Write the new number in "4.2.1 Feature Number Table" (Appendix).
18
User Manual
1.1.1 Before Operating the Telephones
Notice
The default value of a flexible feature number may vary depending on country/area.
If you use a single line telephone which does not have the " " or "#" keys;
it is not possible to access features that have " " or "#" in their feature numbers.
Tone
You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 What is This
Tone?" (Appendix).
Display
In this manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone. If
your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use
a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary
telephones also give you easy access to features. A message is displayed depending on the feature. By
pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key,
you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can
operate features or make calls using the display message. Refer to "1.13 Using a Display Proprietary
Telephone".
Notice
In this manual, the display messages are described in English.
Your Extension Number
If you use a Panasonic display proprietary telephone, you can check your own extension number on the display.
Press the TRANSFER button or Soft (S1) button while on-hook.
Using a Navigator Key/Jog Dial/Volume Key
The Navigator Key can be used for the display contrast and the volume control or you can search for desired
items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction.
The contrast or the volume level and the items will change as follows:
Navigator Key
(Level increases)
ENTER
Volume Key
Up
Up
Left
Jog Dial
Left
(anti-clockwise)
Right
(clockwise)
Level decreases
Level increases
(Level increases)
Right
Down
(Level decreases)
Down
(Level decreases)
Examples
The displays and the illustrations shown as examples are from a telephone connected to the KX-NCP500.
User Manual
19
1.1.1 Before Operating the Telephones
Restrictions
Some features may be restricted at your extension depending on system programming and the type of
telephone being used.
Icon Descriptions
The following icons show you the feature availability, notes and action to use the features.
This feature cannot be used with a
single line telephone.
(CO)
OR
0 /
See "Programming" for Related
Programming if necessary.
desired no.
8
outside line
group no.
Off-hook (One of the following).
• Lift the handset.
• Press the SP-PHONE button.
• Press the MONITOR button.
(To start talking, lift the
handset.)
• Press TALK button.
Press the Call button on the
Doorphone.
On-hook (One of the following).
• Hang up.
• Press the SP-PHONE button.
• Press the MONITOR button.
• Press CANCEL button.
Press the hookswitch lightly.
Press the corresponding feature
button on the proprietary
telephone.
Talk.
Enter the required number.
<Example>
You will hear a busy,
confirmation, dial, ring or
ringback tone.
B. Tone: Busy Tone
C. Tone: Confirmation Tone
D. Tone: Dial Tone
R. Tone: Ring Tone
R. B. Tone: Ringback Tone
account code
Enter the account code.
extension no.
Dial an extension number.
phone no.
Dial the telephone number.
HOLD
20
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9
OR
Seize an outside line (One of
the following).
• Press the CO button.
• Dial automatic line access
number 0/9.
• Dial outside line group
access number and
outside line group number.
Press the HOLD button on your SIP
Extension.
outside
phone no.
dial key
Dial outside phone number.
Press any dial key (0–9,
, #).
1.1.1 Before Operating the Telephones
When You Use a Panasonic Proprietary Telephone
If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature
buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make
operations simple. The illustrations may differ from the buttons on your telephone.
Buttons on the PT
Flexible Buttons:
SP-PHONE:
Used to make or receive an
outside call (CO button), or as a
feature button.
Button assignment is required.
Refer to "Customised Buttons"
for details.
Used for hands-free operation.
SP-PHONE
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1.1.1 Before Operating the Telephones
AUTO DIAL/STORE:
Used for System/Personal
Speed Dialling or storing
programme changes.
PAUSE:
PAUSE
Used to insert a pause when storing a
telephone number. This button also
functions as the PROGRAM button
when there is no PROGRAM button on
your telephone.
AUTO DIAL
STORE
REDIAL
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User Manual
REDIAL:
MESSAGE:
Used to redial the last dialled
number.
Used to leave a message waiting
indication or call back the party who left
the message waiting indication.
MESSAGE
1.1.1 Before Operating the Telephones
INTERCOM:
Soft Buttons:
Used to make or receive
intercom calls.
Used to select the item displayed on
the bottom of the display.
MONITOR:
AUTO ANS (Auto Answer)/
MUTE:
INTERCOM
INT’
MONITOR
Used for hands-free dialling.
You can monitor the party’s
voice in hands-free mode.
Used to receive an incoming call in
hands-free mode or mute the
microphone during a conversation.
AUTO ANS
MUTE
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1.1.1 Before Operating the Telephones
TRANSFER:
HOLD:
Used to transfer a call to
another party.
Used to place a call on hold.
TRANSFER
FLASH/
RECALL
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User Manual
HOLD
FLASH/RECALL:
CONF (Conference):
Used to disconnect the current
call and make another call
without hanging up.
This button also functions as a
CANCEL button while on-hook.
Used to establish a multiple party
conversation.
CONF
1.1.1 Before Operating the Telephones
VOICE CALL
MUTE
VOICE CALL/MUTE:
Call Forwarding (FWD)/Do Not
Disturb (DND):
Used to monitor an intercom call
automatically, but it cannot be
used for hands-free
conversations. It also mutes the
handset microphone during a
conversation.
Used to perform Call Forwarding
(FWD) or Do Not Disturb (DND).
FWD/DND
PROGRAM
PROGRAM:
Used to enter and exit the
Programming mode.
ANSWER
ANSWER:
Used to answer an incoming call.
PROG.
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1.1.1 Before Operating the Telephones
RELEASE
RELEASE:
Navigator Key/Jog Dial/Volume
Key:
Used to disconnect the line.
Used to adjust the volume and the
display contrast or select desired
items.
VOL
(PF)
Programmable Feature
(PF):
MODE:
MODE
Located on the upper part of the
Flexible button array or on the
DSS Console.
Assigns the desired button and
used to access the stored
feature. Mostly used as a
One-touch Dialling button.
(Only the "F and number" may
be shown on some telephones.)
SELECT:
SELECT
Used to select the displayed
item or to call the displayed
phone number.
Used to access the second level of Soft
button features.
CANCEL:
Used to confirm the selected
item.
Used to cancel the selected item.
Used to switch the page for the
Self Labelling feature.
(KX-NT366 only)
User Manual
SHIFT:
SHIFT
ENTER:
NEXT PAGE:
26
Used to shift the display to access
various features.
1.1.1 Before Operating the Telephones
Customised Buttons
If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an
"Account" button. To customise, refer to "3.1.3 Customising the Buttons".
Button
Feature
Loop-CO (L-CO)
Used to access an idle outside line for making outside calls.
Incoming outside calls from any outside line arrive at this button.
Group-CO (G-CO)
Used to access an idle outside line in a specified outside line group for
making outside calls.
Incoming calls from outside lines in the assigned outside line group arrive
at this button.
Single-CO (S-CO)
Used to access a specified outside line for making or receiving outside
calls.
Direct Station Selection
(DSS)
Used to access an extension with one touch.
It is also possible to be changed to the other feature button.
One-touch Dialling
Used to access a desired party or system feature with one touch.
Incoming Call Distribution
Group (ICD Group)
Used to access a specified incoming call distribution group for making or
receiving calls.
Message
Used to leave a message waiting indication or call back the party who left
the message waiting indication.
Message for Another
Extension
Used to have a Message button for another extension.
Call Forwarding (FWD)/Do
Not Disturb (DND)—Both
calls
Used to forward all calls to a specified destination or refuse.
FWD/DND—Outside calls
Used to forward outside calls to a specified destination or refuse.
FWD/DND—Intercom calls
Used to forward intercom calls to a specified destination or refuse.
Group FWD—Both calls
Used to forward all the calls to your group to a specified destination.
Group FWD—Outside calls
Used to forward the outside calls to your group to a specified destination.
Group FWD—Intercom calls
Used to forward the intercom calls to your group to a specified destination.
Account
Used to enter an account code.
Conference
Used to establish a multiple party conversation.
Terminate
Used to disconnect the current call and make another call without hanging
up.
External Feature Access
(EFA)
Used to access special features offered by a host PBX or a telephone
company.
Call Charge Reference
Used to check the total call charge for your own extension.
Call Park
Used to park or retrieve a call in a preset parking zone.
Call Park (Automatic Park
Zone)
Used to park a call in an idle parking zone automatically.
Call Log
Used to show the incoming call information.
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27
1.1.1 Before Operating the Telephones
Button
28
Feature
Call Log for ICD Group
Used to have a Call Log button for incoming call distribution group.
Log-in/Log-out
Used to switch between the log-in and log-out mode.
Log-in/Log-out of a specified
group
Used to have a Log-in/Log-out button for another incoming call distribution
group.
Log-in/Log-out for all groups
Used to have a Log-in/Log-out button for all groups.
Hurry-up
Used to transfer the longest waiting call in the queue of an incoming call
distribution group to the overflow destination.
Wrap-up
Used to switch the wrap-up status, Ready and Not Ready mode.
System Alarm
Used to confirm a PBX error.
Time Service (Day/Night/
Lunch/Break)
Used to switch the time service mode.
Answer
Used to answer an incoming call.
Release
Used to disconnect the line during or after a conversation or to complete
a Call Transfer.
Toll Restriction/Call Barring
Used to change the toll restriction/call barring level of other extension users
temporarily.
ISDN Service
Used to access an ISDN service.
Calling Line Identification
Restriction (CLIR)
Used to switch between the CLIP and CLIR services.
Connected Line Identification
Restriction (COLR)
Used to switch between the COLP and COLR services.
ISDN-Hold
Used to transfer a call using telephone company.
Headset
Used to talk using the headset.
Time Service Switching Mode
(Automatic/Manual)
Used to switch the time service mode, Automatic or Manual.
Two-way Record
Used to record a conversation into your own mailbox.
Two-way Transfer
Used to record a conversation into the mailbox of a specific extension.
One-touch Two-way Transfer
Used to record a conversation into the mailbox of a specific extension with
one touch.
Live Call Screening (LCS)
Used to monitor your own voice mailbox while an incoming caller is leaving
a message and, if desired, intercept the call.
Voice Mail Transfer
Used to transfer a call to the mailbox of a specified extension. Also used
to access some voice mail features with one touch.
Network Direct Station
Selection (NDSS)
Used to access an extension connected to other PBXs in the network with
one touch.
CTI
Used to access CTI features.
Check-in
Used to switch the room status of extensions from Check-out to Check-in.
Check-out
Used to switch the room status of extensions from Check-in to Check-out.
User Manual
1.1.1 Before Operating the Telephones
Button
Feature
Cleaned-up
Used to switch the room status of extensions between Ready and Not
Ready.
Primary Directory Number
(PDN)
Used to make and receive both outside and intercom calls.
Secondary Directory Number
(SDN)
Used to show the current status of another extension, call the extension,
and pick up or transfer calls to it.
How to Follow the Steps
An example of system operation is shown below.
Calling Another Extension
Feature title
To call an extension (Intercom Call)
PT and SLT
PT/SLT/PS/SIP
Extn.
extension no.
OR
(DSS)
Off-hook.
Dial extension number
or press DSS.
Talk.
The DSS button light shows the current status as follows:
Off: The extension is idle.
Red on: Your or another extension is using the line.
Operation steps
The description of the
icons are explained on
"Icon Descriptions".
Conditions
To call using a directory, refer to "1.13.2 Using the Directories".
Hints
For quick operation
If you are an operator or dial some extensions frequently, DSS buttons are useful.
Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button.
Customising Your Phone
3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
3.1.3 Customising the Buttons
Create or edit a Direct Station Selection (DSS) button.
Programming References: The related or required programming is noted.
User Manual
29
1.1.1 Before Operating the Telephones
Connection Example
This diagram shows you a connection example.
ITSP*1
Network
Private
IP Network
Telephone Company
WAN
Remote PC
DCE*2
(e.g., ADSL
Modem)
Router
PBX
PC
IP-PT
IP Softphone, CA*3 Client PC
SLT
PC
Fax Machine
APT
DSS Console
DPT
DSS Console
SIP Extension
Printer
Wireless Phone
IP-CS
External Sensor/
External Relay Device
PS
ISDN Telephone
USB
CTI Server
Doorphone & Door Opener
PS
CS
PC
KX-T7636/
KX-T7633
USB
PC
External Music Source
Voice Processing
System
KX-DT346/
KX-DT343
PC
PC
Pager/ Amplifier
Speaker
*1
*2
*3
30
ITSP: Internet Telephony Service Provider
DCE: Data Circuit Terminating Equipment
CA: Communication Assistant
User Manual
KX-T7600
KX-T7600
KX-DT300
KX-DT300
1.2.1 Basic Calling
1.2 Making Calls
1.2.1 Basic Calling
–
–
–
–
Calling Another Extension
Calling an Outside Party
Making a Call to a Private Network (TIE Line Access)
Using an Account Code (Account Code Entry)
Calling Another Extension
To call an extension (Intercom Call)
PT and SLT Extn.
PT/SLT/PS/SIP
extension no.
OR
(DSS)
OR
(SDN)
Off-hook.
•
•
•
•
•
*
Dial extension number,
or press DSS or SDN.
Talk.
The DSS button light shows the current status as follows:
Off: The extension is idle.
Red on: Your or another extension is using the line.
* You have to press the SDN button once or twice depending on the mode of the SDN button.
For details, refer to "1.5.1 Primary Directory Number (PDN)/Secondary Directory Number
(SDN) Extension".
To call using a directory, refer to "1.13.2 Using the Directories".
For quick operation
If you are an operator or dial some extensions frequently, DSS buttons are useful.
Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the
SP-PHONE button.
Customising Your Phone
• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select
•
the seized line when going off-hook.
3.1.3 Customising the Buttons
Create or edit a Direct Station Selection (DSS) button.
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1.2.1 Basic Calling
To call an operator (Operator Call)
You can call an extension or a group assigned as the operator.
PT/SLT/PS/SIP Extn.
9
OR
0
Off-hook.
•
Enter 9 or 0.
The operator call number (default) varies depending on country/area.
Calling an Outside Party
You have to seize an outside line before dialling an outside phone number because external calls are made
via your PBX.
Select one of the following methods:
To select an idle outside line automatically (Automatic Line Access)
PT/SLT/PS/SIP Extn.
(L-CO)
OR
0
Off-hook.
•
/ 9
Press L-CO or
enter automatic
line access number.
outside
phone no.
Dial outside phone
number.
Talk.
The automatic line access number (default) varies depending on country/area.
To select an idle outside line in the specified outside line group automatically (Outside Line
Group Access)
PT and SLT Extn.
PT/SLT/PS/SIP
(G-CO)
OR
8
Off-hook.
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outside line
group no.
Press G-CO or enter outside line
group access number and then
outside line group number (2 digits).
outside
phone no.
Dial outside phone
number.
Talk.
1.2.1 Basic Calling
To select the specified outside line
PTPT/PS
and
outside
phone no.
(S-CO)
Off-hook.
•
•
•
•
•
•
Press S-CO.
Dial outside phone
number.
Talk.
Each of the S-CO button or G-CO button light shows the current status as follows:
Off: The line is idle.
Red on: The line is in use.
You may be restricted from making a call to the specified outside party. To make a call, refer
to "1.2.7 Calling without Restrictions".
To confirm number before dialling, you can enter a phone number and confirm it on the
display and then go off-hook. (Predialling)
Call Charge Reference
You can confirm your total call charges by pressing the Call Charge Reference button.
To make a call to another party without going on-hook, press the FLASH/RECALL button.
It will re-access the outside line and provide external dial tone. Pressing the Terminate button
will provide intercom dial tone. You can dial the new phone number without going on/off-hook.
Hands-free Operation
You can make an outside call and have a conversation in hands-free mode using the
SP-PHONE button.
Customising Your Phone
• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select
•
the seized line when going off-hook.
3.1.3 Customising the Buttons
Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (S-CO)
button, a Terminate button or a Call Charge Reference button.
Making a Call to a Private Network (TIE Line Access)
You can access extensions connected to other PBXs in a private network.
To call
PT/SLT/PS/SIP Extn.
extension no.
*
OR
7
Off-hook.
private phone no.
*
Dial extension number or
enter 7 and then dial private phone number.
Talk.
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1.2.1 Basic Calling
•
* Which type of telephone number must be entered depends on the settings of your PBX.
To call with one touch
PTPT/PS
and SLT
(NDSS)
Off-hook.
•
Talk.
Press NDSS.
To start monitoring another PBX extension after customising an NDSS button, go
off-hook, press the NDSS button, and go on-hook.
The NDSS button light will show the current status as follows:
Off: The extension is idle.
Red on: The extension is busy.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Network Direct Station Selection (NDSS) button.
Using an Account Code (Account Code Entry)
You may give a specified account code to extension users and check their telephone usage. You can specify
an account code for each client and check the call duration.
PT/SLT/PS/SIP Extn.
(Account)
account code
OR
4
Press Account or
enter 49.
Off-hook.
outside
phone no.
Dial outside
phone number.
Seize outside line before
entering outside phone number.
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User Manual
D.Tone
9
Enter account code
(max. 10 digits).
Enter #.
1.2.1 Basic Calling
•
•
•
•
•
A Panasonic proprietary telephone extension user can enter an account code during a
conversation and when hearing reorder tone after the other party hangs up.
Account codes may use the digits "0" through "9".
Depending on the settings of your PBX, you may be required to enter an account code to
make an outside call.
If you enter the wrong code, press the " " key and re-enter the account code.
For your convenience, you can store the code with the phone number in the memory (e.g.,
Speed Dialling).
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit an Account button.
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35
1.2.2 Easy Dialling
1.2.2 Easy Dialling
This is convenient for frequently dialled phone numbers.
–
With a One-touch Button (One-touch Dialling)
–
Using Numbers Stored at Your Extension (Personal Speed Dialling)
–
Using Numbers Stored in the PBX (System Speed Dialling)
–
To a Preset Number by Going Off-hook (Hot Line)
Using a Preprogrammed Number (Quick Dialling)
–
With a One-touch Button (One-touch Dialling)
You can store a phone number into the flexible button for one-touch operation.
PT/PS
(One-touch
Dialling)
Press One-touch
Dialling.
Off-hook.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a One-touch Dialling button, store the desired phone number or feature
number.
Using Numbers Stored at Your Extension (Personal Speed Dialling)
You can store up to 100 numbers at your extension for your personal use.
This feature is also known as Station Speed Dialling.
To store a phone number
PT/SLT/SIP Extn.
3
Off-hook.
Enter
0
30.
personal speed
dialling no.
desired
phone no.
Enter personal speed
dialling number
(2 digits).
Enter desired
phone number
(max. 32 digits).
C.Tone
On-hook.
Enter #.
Enter outside line access number
before outside phone number.
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1.2.2 Easy Dialling
To dial
PT/SLT/SIP Extn.
AUTO DIAL
personal speed
dialling no.
STORE
OR
Off-hook.
•
Press AUTO DIAL
or enter
.
Enter
.
Dial personal speed
dialling number (2 digits).
To call using a directory, refer to "1.13.2 Using the Directories".
Using Numbers Stored in the PBX (System Speed Dialling)
You can make calls using speed dialling numbers stored in the PBX.
PT/SLT/PS/SIP Extn.
AUTO DIAL
STORE
OR
Off-hook.
•
Press AUTO DIAL
or enter
.
system speed
dialling no.
Dial system speed
dialling number (3 digits).
To call using a directory, refer to "1.13.2 Using the Directories".
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1.2.2 Easy Dialling
To a Preset Number by Going Off-hook (Hot Line)
You can make an outside call simply by going off-hook if you have preprogrammed your phone.
This feature is also known as Pickup Dialling.
To store a phone number
PT/SLT/PS
7
Enter
Off-hook.
4
0
desired
phone no.
2
740.
Enter 2.
Enter desired
phone number
(max. 32 digits).
C.Tone
Enter #.
On-hook.
Enter outside line access number
before outside phone number.
To set/cancel
PT/SLT/PS
1
Off-hook.
7
4
Enter
740.
Set
OR
0
0
Cancel
Enter 1 to set
or 0 to cancel.
C.Tone
On-hook.
To dial
PT/SLT/PS
Off-hook.
•
•
•
To call another party, dial the desired party’s phone number before the preprogrammed
number is dialled.
You should assign the intercom line as the seized line when going off-hook. (Preferred Line
Assignment—Outgoing)
It is possible to increase the delay before Hot Line is activated through system programming.
This can be useful if you require more time after going off-hook to dial another telephone
number or extension number.
Customising Your Phone
• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
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1.2.2 Easy Dialling
Using a Preprogrammed Number (Quick Dialling)
You can make a call simply by pressing the preprogrammed number for quick dialling.
PT and SLT Extn.
PT/SLT/PS/SIP
quick dialling no.
Off-hook.
•
Dial quick dialling
number (max. 8 digits).
This is a useful feature for hotels.
For example, to dial Room Service, dial the digit "3", not the full extension number.
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39
1.2.3 Redial
1.2.3 Redial
This is convenient when calling the same outside party again.
–
Redialling the Last Number You Dialled (Last Number Redial)
Redialling the Last Number You Dialled (Last Number Redial)
PT/SLT/PS/SIP Extn.
REDIAL
OR
Off-hook.
40
Press REDIAL or enter #.
•
•
Up to 32 digits can be stored and redialled.
After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry.
•
Automatic Redial
To redial automatically, press the SP-PHONE button and then the REDIAL button, or press
the REDIAL button directly. It will keep trying the busy number until the called party answers
or until a specified timeout.
You can perform other tasks during dialling. To cancel, press the FLASH/RECALL button.
Some outside lines may not support this feature.
This feature is not available for the KX-T7665 and PS.
User Manual
1.2.4 When the Dialled Line is Busy or There is No Answer
1.2.4 When the Dialled Line is Busy or There is No Answer
–
–
–
–
–
–
–
Reserving a Busy Line (Automatic Callback Busy)
Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS])
Sending a Call Waiting Notification (Call Waiting)
Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message
Waiting)
Joining an Existing Call (Executive Busy Override)
Monitoring Another Extension (Call Monitor)
To an Extension Refusing the Call (DND Override)
Reserving a Busy Line (Automatic Callback Busy)
You can set the telephone to receive callback ringing:
• when a dialled extension becomes idle.
• when your desired outside line that is in use by another extension becomes idle.
You cannot set Automatic Callback Busy for a busy party outside of the PBX.
When you answer the callback ringing:
• For an outside call: The line is seized.
• For an intercom call: The called extension starts ringing automatically.
To set (for both extension and outside line)
PT/SLT/PS
While hearing a busy tone
6
C.Tone
Enter 6.
On-hook.
To answer the callback ringing from an idle extension
PT/SLT/PS
While hearing a callback ringing
R.B.Tone
Off-hook.
Talk.
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1.2.4 When the Dialled Line is Busy or There is No Answer
To answer the callback ringing from an idle outside line
PT/SLT/PS
While hearing a callback ringing
outside
phone no.
Off-hook.
•
Talk.
Dial outside phone
number.
If you do not answer the callback ringing within 10 seconds, this feature will be cancelled.
To cancel callback ringing (Automatic Callback Busy Cancel)
PT/SLT/PS
4
Enter
Off-hook.
6
46.
C.Tone
On-hook.
Setting Callback on an ISDN Line (Completion of Calls to Busy
Subscriber [CCBS])
You can set the telephone to receive callback ringing when a busy called party on an ISDN line becomes free.
When you answer the callback ringing, the called party’s telephone number is automatically dialled.
PT/SLT/PS
While hearing a busy tone
6
Enter 6.
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C.Tone
On-hook.
1.2.4 When the Dialled Line is Busy or There is No Answer
To answer while hearing a callback ringing
PT/SLT/PS
Off-hook.
To cancel (CCBS Cancel)
PT/SLT/PS
4
Enter
Off-hook.
•
•
6
46.
C.Tone
On-hook.
If you do not answer within a specified time period, this feature will be cancelled.
Availability of this feature depends on the ISDN service of your telephone company.
Sending a Call Waiting Notification (Call Waiting)
You can inform the called party that your call is waiting.
This feature is also known as Busy Station Signalling (BSS).
PT/SLT/PS
While hearing a busy tone
1
Enter 1.
•
•
Depending on the type of the other party’s telephone, you may be able to talk to the other
party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you
can send a call announcement through the handset (Whisper OHCA), if they are having
another conversation using the handset.
Refer to "1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/
Whisper OHCA)".
Depending on system programming and the called extension’s setting, a call waiting tone
may be sent automatically without performing the operation above. For details, refer to
"Automatic Call Waiting" in "3.1.2 Settings on the Programming Mode".
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1.2.4 When the Dialled Line is Busy or There is No Answer
Leaving a Message Waiting Indication/Calling Back the Caller Who Left
an Indication (Message Waiting)
For an extension leaving a message waiting indication
When the called extension is busy or does not answer your call, you
can leave a notification so that the called party may call you back.
For an extension receiving a message waiting indication
As a message receiver, the Message button light or Message/Ringer
Lamp lets you know that a call has been received. If you receive
notification, you can call the caller back by a simple operation.
Note
For an extension receiving a message waiting indication, this
feature is not available for SIP extensions (except the
KX-HGT100). For KX-HGT100 users, refer to the Quick Reference
Guide of the KX-HGT100 for instructions.
For an extension leaving a message waiting indication
To leave a message waiting indication
PT/SLT/PS
When the called extension is busy or does not answer
MESSAGE
OR
C.Tone
4
On-hook.
Press MESSAGE
or enter 4.
To leave/cancel a message waiting indication
PT/SLT/PS/SIP
PT and SLT Extn.
1
7
Off-hook.
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Enter
0
70.
Leave
OR
0
Cancel
Enter 1 to leave
or 0 to cancel.
desired
extension no.
Enter desired
extension number.
C.Tone
On-hook.
1.2.4 When the Dialled Line is Busy or There is No Answer
For an extension receiving a message waiting indication
To check the left message and call back
PT/PS
While on-hook
MESSAGE
Off-hook.
Press MESSAGE
until the desired
extension appears.
Talk.
To call back
PT/SLT/PS/KX-HGT100
MESSAGE
OR
7
Off-hook.
2
0
Press MESSAGE or enter
Talk.
70 and then 2.
To clear message waiting indications left on your extension
PT/SLT/PS/KX-HGT100
7
Off-hook.
•
•
•
•
•
•
Enter
0
70.
0
Enter 0.
your
extension no.
Dial your
extension number.
C.Tone
On-hook.
The Message button light or Message/Ringer Lamp shows the current status as follows:
Off: No message
Red on: You have a message.
The display shows the messages starting with the most recent call.
At a called extension, the MESSAGE button allows you to clear message waiting indications
if you do not want to call the callers back. To clear, press the MESSAGE button and then
press the soft button.
On your PT, you can establish one or more Message for Another Extension buttons. These
buttons can accept the message waiting notification of other extensions or various incoming
call distribution groups.
In other words, you can monitor the message waiting notifications of other telephones.
A single line telephone extension user will receive a special dial tone as message waiting
notification when going off-hook.
The message waiting lamp of a single line telephone can also let you know that you have a
message in the same way as the Message button.
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45
1.2.4 When the Dialled Line is Busy or There is No Answer
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Message button or Message for Another Extension button.
Joining an Existing Call (Executive Busy Override)
The preprogrammed extension can call someone who is busy on the telephone and establish a three-party
conversation.
To join an intercom call
PT/SLT/PS
Party joining the call
extension no.
OR
3
(PDN)
B. Tone
OR
(SDN)
Off-hook.
C.Tone
Talk.
Enter 3.
Dial extension number,
PDN, or SDN.
A three-party conversation
is now established.
Parties in the conversation
During a conversation
C.Tone
Talk.
To join an outside call
PT/PS
Party joining the call
(CO)
OR
(PDN)
B. Tone
3
C.Tone
OR
(SDN)
Off-hook.
Talk.
Enter 3.
Press red CO, PDN, or SDN.
A three-party conversation
is now established.
Parties in the conversation
During a conversation
C.Tone
Talk.
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1.2.4 When the Dialled Line is Busy or There is No Answer
•
•
•
To join another conversation, you must have Executive Busy Override enabled at your
extension through COS programming.
It is possible for an originating extension to leave a three-party conversation with an outside
party and let the two other parties talk by simply going on-hook.
Executive Busy Override is not available when making a call to a SIP Extension.
For the originating extension
To talk to each party alternately
PT/PS
During a conversation
To continue
TRANSFER
Press TRANSFER.
•
Talk to the
other party.
You can also deny others the possibility of joining your conversation (Default: Allow). Refer
to "1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override
Deny)".
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1.2.4 When the Dialled Line is Busy or There is No Answer
Monitoring Another Extension (Call Monitor)
The preprogrammed extension can monitor another extension.
To monitor
PT/SLT/PS
(DSS)
OR
(PDN)
OR
5
B.Tone
Monitoring starts
C.Tone
(SDN)
Off-hook.
OR
Enter 5.
extension no.
Press red DSS, PDN, or SDN,
or dial extension number.
To an Extension Refusing the Call (DND Override)
The preprogrammed extension can call someone who has set the DND feature.
PT/SLT/PS
extension no.
DND Tone
Off-hook.
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Dial extension
number.
1
Enter 1.
R.B.Tone
Talk.
1.2.5 Accessing the ISDN Service (ISDN Service Access)
1.2.5 Accessing the ISDN Service (ISDN Service Access)
You can access services provided by the ISDN.
To access
PT/PS
(ISDN Service)
OR
outside line
(ISDN Service)
Off-hook.
Seize outside line.
(If all required digits are stored.)
service code
(ISDN Service)
(Requires to dial
additional digits.)
Press ISDN service.
Or press ISDN service and then enter service code and
then press ISDN service again.
On-hook.
•
Availability of features depends on the ISDN service of your telephone company.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit an ISDN Service button.
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1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice)
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/
Voice)
The caller can alternate the alerting method, either ring or
voice, when making an intercom call.
On the other hand, any extension can set the alerting
method, either ring or voice, when receiving an intercom call.
Ringing (Default): You can call the other party with a ring
tone.
Voice-calling: You can talk to the other party immediately
after confirmation tone.
Ring
Ring
Hello
OR
To change the method
PT/SLT/PS
After dialling
C.Tone
Enter
.
•
•
•
Talk.
Voice-calling from a SIP Extension is not available.
If the called party uses a SIP Extension, single line telephone (SLT) or portable station (PS),
Voice-calling is not available.
This feature is not available when the called party’s telephone is in the Voice Call Deny mode.
Customising Your Phone
• 3.1.2 Settings on the Programming Mode—Alternate Receiving—Ring/Voice
Select the alerting method, either ring or the other party’s voice.
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1.2.7 Calling without Restrictions
1.2.7 Calling without Restrictions
–
Using Your Calling Privileges at Another Extension (Remote COS Access)
Using Your Calling Privileges at Another Extension (Remote COS
Access)
You can use your calling privileges (Class of Service) at another extension. You may override restrictions which
have been set. To use this feature, an original extension number and an extension PIN (Personal Identification
Number) are required. You can make a call by entering a verification code and verification code PIN.
To call (Walking COS)
PIN: Personal Identification Number
PT/SLT/PS
4
Off-hook.
your
extension no.
extension no.
extension PIN
Dial your
extension number.
Enter extension PIN
(max. 10 digits).
7
Enter
47.
C.Tone &
D.Tone
If a wrong extension PIN is
entered, you hear an alarm tone.
desired
phone no.
extension no.
Dial desired
phone number.
Seize outside line before entering
outside phone number.
To call with a verification code (Verification Code Entry)
PIN: Personal Identification Number
PT/SLT/PS/SIP Extn.
4
Off-hook.
Enter
verification code PIN
7
47.
C.Tone &
D.Tone
Enter verification code
PIN (max. 10 digits).
If a wrong verification code PIN is
entered, you hear an alarm tone.
verification code
Enter
.
Enter verification code
(max. 4 digits).
desired
phone no.
extension no.
Dial desired
phone number.
Seize outside line before entering
outside phone number.
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1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])
1.2.8 To Access Another Party Directly from Outside (Direct
Inward System Access [DISA])
–
Calling through DISA
Calling through DISA
When outside callers access extensions in the PBX, a
prerecorded message greets the caller and gives
information about how to access an extension. You do not
need the operator’s assistance.
You may be able to access system features or call an
outside party with your password depending on the
security mode.
To call an extension
PIN: Personal Identification Number
From Outside Telephone
In No Security Mode/Trunk Security Mode
DISA
phone no.
Off-hook.
desired
extension no.
R.B.Tone &
DISA message
Dial DISA
phone number.
Dial desired
extension number.
In All Security Mode *
DISA
phone no.
Off-hook.
your
extension no.
R.B.Tone &
DISA message
Dial DISA
phone number.
4
7
verification
code
Enter
47.
extension PIN
OR
verification code PIN
C.Tone &
D.Tone
Enter extension PIN or
verification code PIN (max.10 digits).
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OR
desired
extension no.
Dial desired
extension number.
Dial your extension number,
or enter and then verification code.
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])
To call an outside party
PIN: Personal Identification Number
From Outside Telephone
In No Security Mode
DISA
phone no.
Off-hook.
outside
phone no.
R.B.Tone &
DISA message
Dial outside phone
number.
Dial DISA
phone number.
Seize outside line before dialling
outside phone number.
In Trunk Security Mode/All Security Mode*
DISA
phone no.
Off-hook.
your
extension no.
4
R.B.Tone &
DISA message
OR
verification
code
Enter
Dial DISA
phone number.
7
47.
Dial your extension number,
or enter and then verification
code.
extension PIN
outside
phone no.
OR
C.Tone &
D.Tone
verification code PIN
Enter extension PIN or
verification code PIN
(max.10 digits).
Dial outside phone
number.
Seize outside line before dialling
outside phone number.
•
* Callers from preprogrammed outside numbers can access the PBX through DISA without
a password (extension PIN/verification code PIN) (DISA Automatic Walking COS).
When making an outside call using Walking COS through DISA, the CLIP number for that
call will be that of the extension seized by Walking COS.
•
To retry
From Outside Telephone
To dial a different number during a conversation with an outside party or
while hearing the ringback, reorder, or busy tone
DISA
message
Enter
.
phone no.
Dial phone number.
Dial a line access number as the first
digit when calling an outside party.
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53
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])
CAUTION
There is a risk that fraudulent telephone calls will be made using the Outside-to-Outside Call
feature of DISA.
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a. Enabling DISA security (Trunk Security or All Security).
b. Keeping your passwords (verification code PIN/extension PIN) secret.
c. Selecting complex, random PINs that cannot be easily guessed.
d. Changing PINs regularly.
•
•
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User Manual
Time limit
Both parties will hear an alarm tone fifteen seconds before the specified time limit. To extend,
press any dial button except .
If Built-in Automated Attendant service is set, you can access the desired extension
simply by pressing a single digit (0–9) from the options given the prerecorded message.
1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting)
1.2.9 Setting Your Telephone from Another Extension or through
DISA (Remote Setting)
You can set the following features on your telephone from another extension or through DISA.
• Call Forwarding (FWD)/Do Not Disturb (DND)
• Changing the Log-in/Log-out Status of Extensions
• Absent Message
• Extension Dial Lock
• Time Service—Changing the Time Mode (Day/Night/Lunch/Break)
From another extension
PIN: Personal Identification Number
PT/SLT/PS
4
Off-hook.
Enter
7
47.
your
extension no.
extension no.
extension PIN
Dial your
extension number.
Enter extension PIN
(max. 10 digits).
C.Tone &
D.Tone
desired
feature no.
extension no.
Dial desired
feature number.
If a wrong extension PIN is
entered, you hear an alarm tone.
Through DISA
PIN: Personal Identification Number
From Outside Telephone
DISA
phone no.
Off-hook.
Dial DISA
phone number.
extension PIN
4
R.B.Tone &
DISA message
Enter
7
47.
your
extension no.
extension no.
Dial your
extension number.
desired
feature no.
extension no.
C.Tone &
D.Tone
Enter extension PIN
(max. 10 digits).
Dial desired
feature number.
If a wrong extension PIN is
entered, you hear an alarm tone.
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1.3.1 Answering Calls
1.3 Receiving Calls
1.3.1 Answering Calls
PT/SLT/PS/SIP Extn.
Off-hook.
Talk.
Select one of the following methods:
· Lift the handset to receive the preferred line.
(Default: Ringing line is selected.)
· Press the SP-PHONE button.
· Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly.
· Press the ANSWER button.
•
Hands-free Operation
You can receive a call and have a conversation in hands-free mode using the SP-PHONE
button.
Customising Your Phone
• 3.1.2 Settings on the Programming Mode—
•
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User Manual
Preferred Line Assignment—Incoming
Select the seized line when going off-hook.
Alternate Receiving—Ring/Voice
Select the alerting method, either ring or the other party’s voice.
3.1.3 Customising the Buttons
Create or edit an Incoming Call Distribution Group (ICD Group), Primary Directory Number
(PDN), or Secondary Directory Number (SDN) button.
1.3.2 Answering Hands-free (Hands-free Answerback)
1.3.2 Answering Hands-free (Hands-free Answerback)
You can answer an incoming call without going off-hook as soon as the line is connected.
When an intercom call arrives, you will hear the caller talking without the phone ringing.
When an outside call arrives, you will hear the caller talking after a preprogrammed
number of rings. Hands-free Answerback for outside calls requires system
programming.
To set/cancel
PT
While on-hook
AUTO ANS
MUTE
Press
AUTO ANS.
•
•
The AUTO ANS button light shows the current status as follows:
Off: Not set
Red on: Set
PS users: Refer to "Operating Instructions" for PS.
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57
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)
–
–
Answering a Call from Another Telephone (Call Pickup)
Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny)
Answering a Call from Another Telephone (Call Pickup)
You can answer an incoming call that is ringing at another extension or group from your phone without leaving
your desk.
The following types of pickup are available:
Group Call Pickup: Picks up a call within your group.
Directed Call Pickup: Picks up a specified extension’s call.
PT/SLT/PS
(DSS)
OR
4
0
group no.
Group
OR
4
1
extension no.
C.Tone
Directed
Talk.
Off-hook.
Press flashing DSS.
Enter 40 and then dial group number (2 digits).
Or enter 41 and then dial extension number.
•
If you receive a call waiting tone, you can ask a third party to pick up your second call with
Directed Call Pickup.
Denying Other People the Possibility of Picking Up Your Calls (Call
Pickup Deny)
You can deny or allow other people to pick up your calls.
PT/SLT/PS/SIP Extn.
1
7
Off-hook.
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Enter
2
720.
0
Deny
OR
0
Allow
Enter 1 to deny
or 0 to allow.
C.Tone
On-hook.
1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS])
1.3.4 Answering a Call via an External Speaker (Trunk Answer
From Any Station [TAFAS])
You can be notified of incoming outside calls through an external speaker. These calls can be answered from
any extension.
Through an external speaker
[For KX-NCP series PBX users]
PT/SLT/PS
While hearing a tone
4
Off-hook.
Enter
2
42.
1
C.Tone
Talk.
Enter 1.
[For KX-TDE series PBX users]
PT/SLT/PS
While hearing a tone
4
Off-hook.
•
Enter
2
42.
speaker no.
Dial speaker
number (1 digit).
C.Tone
Talk.
You can also receive a paging announcement via a speaker with this operation.
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1.3.5 Using the ANSWER/RELEASE Button
1.3.5 Using the ANSWER/RELEASE Button
The ANSWER and RELEASE buttons are convenient for operators using headsets.
With the ANSWER button, you can answer all incoming calls.
With the RELEASE button, you can disconnect the line during or after a conversation,
or complete transferring a call.
To answer
PT
ANSWER
Talk.
Press ANSWER.
To transfer a call
PT
During a conversation
(DSS)
OR
TRANSFER
desired
phone no.
Press TRANSFER. Press DSS or dial desired
phone number.
Seize outside line before
dialling outside phone number.
To talk to a waiting caller
PT
While hearing a call waiting tone
ANSWER
Press ANSWER.
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Talk.
RELEASE
The called
party answers.
Press RELEASE.
1.3.5 Using the ANSWER/RELEASE Button
To transfer an outside call to an extension with a one-touch operation
PT
During a conversation
(DSS)
The called
party answers.
Press DSS.
RELEASE
Press RELEASE.
The other party is placed on hold and the
destination extension is called immediately.
To end a conversation
PT
During a conversation
RELEASE
Press RELEASE.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit an Answer button or a Release button.
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1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID])
1.3.6 Identifying Malicious Calling Parties (Malicious Call
Identification [MCID])
You can ask your telephone company to trace a malicious calling party during a conversation or after the calling
party hangs up.
You will receive the information on the malicious call later on.
To request MCID
PT/SLT/PS
During a conversation or when hearing a reorder tone after the calling party hangs up.
TRANSFER
OR
OR
7
Press TRANSFER or
Recall/hookswitch.
•
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User Manual
Enter
3
7 3.
C.Tone
OR
Talk or on-hook.
Availability of this feature depends on the ISDN service of your telephone company.
1.4.1 Transferring a Call (Call Transfer)
1.4 During a Conversation
1.4.1 Transferring a Call (Call Transfer)
–
–
–
–
Transferring to an Extension in the PBX
Transferring to an Outside Party Using the PBX Service
Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN)
Transferring to an Outside Party Using the SIP Service
•
You can transfer a held call without talking, and go on-hook even if the transferred party does
not answer the call.
If a transferred call is not answered within a specified time, it will ring at a preprogrammed
extension, if set, or at your extension again. If you are off-hook at that time, you will hear an
alarm tone. If an outside call is not answered within a specified time, it is automatically
disconnected. (This feature is not available when transferring to an outside party using the
SIP service.)
•
For users of SIP Extensions:
– Even if your telephone has a TRANSFER button, you cannot use it to transfer calls.
Please make sure to use the HOLD button.
– The transfer operation for SIP Extension users may differ from the steps in this section,
and may vary depending on the type of telephone being used.
Transferring to an Extension in the PBX
To transfer
PT/PS
During a conversation
(DSS)
TRANSFER
OR
C.Tone
Press
TRANSFER.
extension no.
Press DSS or dial
extension number.
Talk.
On-hook.
This step can be omitted.
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1.4.1 Transferring a Call (Call Transfer)
SLT
During a conversation
OR
extension no.
C.Tone
Press Recall/
hookswitch.
Dial
extension number.
Talk.
On-hook.
This step can be omitted.
SIP Extn.
During a conversation
HOLD
*
extension no.
OR
Dial
extension number.
Talk.
Press HOLD, or TRANSFER
for KX-HGT100.
This step can be omitted
when using KX-HGT100.
•
* Instead of going on-hook, if you press the HOLD button or TRANSFER button
(KX-HGT100) once or twice (depending on the telephone being used), you can return to the
held call, and the call with the transferred party will be disconnected.
•
For the transfer operation using an SDN button, refer to "1.5.1 Primary Directory Number
(PDN)/Secondary Directory Number (SDN) Extension".
To transfer with one touch (One-touch Transfer)
PT/PS
During a conversation with an outside party
(DSS)
Press DSS.
Talk.
This step can be omitted.
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On-hook.
1.4.1 Transferring a Call (Call Transfer)
•
System programming is required to use the One-touch Transfer feature during a conversation
with an extension.
Transferring to an Outside Party Using the PBX Service
Some extensions may be restricted from performing this feature.
PT/PS
During a conversation
OR
outside line
outside
phone no.
Seize outside line.
Dial outside phone
number.
TRANSFER
C.Tone
Press TRANSFER.
Talk.
On-hook.
SLT
During a conversation
OR
C.Tone
Press Recall/hookswitch.
outside line
Seize outside line.
outside
phone no.
Dial outside phone
number.
Talk.
On-hook.
SIP Extn.
During a conversation
HOLD
OR
outside line
Seize outside line.
Press HOLD, or TRANSFER
for KX-HGT100.
*
outside
phone no.
Dial outside phone
number.
Talk.
On-hook.
This step can be omitted
when using KX-HGT100.
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1.4.1 Transferring a Call (Call Transfer)
•
•
•
* Instead of going on-hook, if you press the HOLD button or TRANSFER button
(KX-HGT100) once or twice (depending on the telephone being used), you can return to the
held call, and the call with the transferred party will be disconnected.
Time limit
Both the caller and the transferred party will hear an alarm tone fifteen seconds before a
specified time period, and the call will be disconnected.
To return to the held call before the destination answers, press the TRANSFER button,
corresponding CO, ICD Group or INTERCOM button, or the hookswitch.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Direct Station Selection (DSS) button.
Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN)
PT/PS
During a conversation
(ISDN-Hold)
Press ISDN-Hold.
phone no.
Dial phone number.
On-hook.
Talk.
This step can be omitted.
PT/PS
During a conversation
OR
TRANSFER
C.Tone
Press
TRANSFER.
6
Enter
2
62.
phone no.
Dial phone number.
Talk.
On-hook.
This step can be omitted.
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1.4.1 Transferring a Call (Call Transfer)
SLT
During a conversation
C.Tone
Press Recall/
hookswitch.
6
Enter
phone no.
2
62.
Dial phone number.
Talk.
On-hook.
This step can be omitted.
•
•
•
To retrieve the held call, press the TRANSFER button, Recall/hookswitch.
Even if you go on-hook while transferring a call, it is transferred.
After the call is transferred, the line becomes idle.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit an ISDN-Hold button.
Transferring to an Outside Party Using the SIP Service
To transfer a call with announcement (Attended Transfer)
PT/PS
During a conversation
TRANSFER
C.Tone
Press TRANSFER.
outside line
outside
phone no.
Seize outside line.
Dial outside phone
number.
Talk.
On-hook.
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1.4.1 Transferring a Call (Call Transfer)
SLT
During a conversation
C.Tone
Press Recall/hookswitch.
outside line
Seize outside line.
outside
phone no.
Dial outside phone
number.
Talk.
On-hook.
To transfer a call without announcement (Blind Transfer)
PT/PS
During a conversation
TRANSFER
6
C.Tone
Press
TRANSFER.
Enter
1
61.
outside
phone no.
Dial outside phone
number.
Enter #.
On-hook.
SLT
During a conversation
C.Tone
Press Recall/
hookswitch.
•
•
6
Enter
1
61.
outside
phone no.
Dial outside phone
number.
Enter #.
On-hook.
The availability of this feature depends on your SIP service provider.
You cannot return to the held call after dialling the destination’s number.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a One-touch Dialling button, store the Blind Transfer feature number.
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1.4.2 Holding a Call
1.4.2 Holding a Call
–
–
Holding
Holding in a System Parking Zone (Call Park)
•
For users of SIP Extensions:
The holding operation for SIP Extension users may differ from the steps in this section, and
may vary depending on the type of telephone being used.
Holding
There are two types of hold. The difference between them is that other people can retrieve your held call
(Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current
mode is.
To hold (Call Hold)
PT/PS
During a conversation
HOLD
OR
TRANSFER
5
C.Tone
0
C.Tone
On-hook.
Press HOLD, or press TRANSFER and
then enter 50.
SLT
During a conversation
5
Press Recall/
hookswitch.
Enter
0
50.
C.Tone
On-hook.
SIP Extn.
During a conversation
HOLD
Press HOLD.
On-hook.
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1.4.2 Holding a Call
To retrieve a call (Call Hold Retrieve)
PT/SLT/PS
At the holding extension (Call Hold Retrieve)
(CO)
OR
INTERCOM
OR
0
5
Off-hook.
A confirmation
tone is heard.
Press flashing CO or INTERCOM,
or enter 50.
Talk.
To retrieve an outside call from another extension—only Regular Hold
(Call Hold Retrieve–Specified with a held line number)
(CO)
OR
5
Off-hook.
3
Press CO, or enter
held line no.
A confirmation
tone is heard.
Talk.
53 and then held line number (3 digits).
To retrieve an intercom call or outside call from another extension—only Regular Hold
(Call Hold Retrieve–Specified with a holding extension number)
(DSS)
5
Off-hook.
Enter
1
51.
OR
holding
extension no.
Press DSS or dial
holding extension
number.
SIP Extn.
HOLD
Off-hook.
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Press HOLD.
Talk.
C.Tone
Talk.
1.4.2 Holding a Call
•
•
•
•
•
The CO or INTERCOM button light shows the current status as follows:
– Regular Hold mode
Flashing green slowly: Your held call
Flashing red: Another extension’s held call
– Exclusive Call Hold mode
Flashing green moderately: Your held call
Red on: Another extension’s held call
If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold
Recall).
If an outside call is not answered within a specified time, it is automatically disconnected.
Hold Mode Change (PT only)
After pressing the HOLD button, if you press the HOLD button again, the status switches
from the Regular Hold mode to the Exclusive Call Hold mode or from the Exclusive Call Hold
mode to the Regular Hold mode.
If Automatic Call Hold has been preprogrammed, you can put the current call on hold
automatically by pressing another CO, ICD Group or INTERCOM button to make or answer
another call.
For the Call Hold Retrieve operation using a PDN/SDN button, refer to "1.5.1 Primary
Directory Number (PDN)/Secondary Directory Number (SDN) Extension".
Holding in a System Parking Zone (Call Park)
You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked
call. You can use this feature as a transferring feature.
A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto). If a Call Park
button and Call Park (Automatic Park Zone) button have been established, you can select either way to park
by simply pressing the corresponding button.
When a call is parked automatically, or more than one call has been parked at the same time, you need to
specify the parking zone number to retrieve the required call.
To set
PT/PS
During a conversation
(Call Park)
Press Call Park.
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1.4.2 Holding a Call
PT/PS
During a conversation
parking zone no. Specified
TRANSFER
5
2
OR
C.Tone
Auto
On-hook.
Enter
Press TRANSFER.
52.
Enter a specified parking
zone number (2 digits) or press
to park at an idle parking zone
automatically.
If you hear a busy tone, enter another
parking zone number or press again.
SLT
During a conversation
OR
5
Enter
Press Recall/
hookswitch.
2
52.
parking zone no.
C.Tone
Enter a specified parking
zone number (2 digits).
On-hook.
If you hear a busy tone, enter another
parking zone number.
To retrieve (Call Park Retrieve)
PT/PS
(Call Park)
Press a flashing Call Park.
PT/SLT/PS
5
Off-hook.
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Enter
2
52.
stored parking
zone no.
Dial stored parking
zone number (2 digits).
C.Tone
Talk.
1.4.2 Holding a Call
•
•
If a call is parked automatically, confirm the parking zone number on the display.
If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call
Park Recall).
If an outside call is not answered within a specified time, it is automatically disconnected.
•
If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the
stored parking zone number.
After you park a call, you can perform other operations.
•
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Call Park button or Call Park (Automatic Park Zone) button.
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1.4.3 Talking to Two Parties Alternately (Call Splitting)
1.4.3 Talking to Two Parties Alternately (Call Splitting)
When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).
To alternate between the parties leaving one party on hold temporarily
PT/PS
During a conversation
(DSS)
OR
TRANSFER
TRANSFER
OR
C.Tone
Press TRANSFER.
extension no.
Press DSS or dial the other
party's extension number.
Talk to the
other party.
Press TRANSFER.
Talk to the
original party.
The other party will be on hold.
SLT
During a conversation
OR
OR
extension no.
C.Tone
Press Recall/
hookswitch.
Dial the other party's
extension number.
Talk to the
other party.
Press Recall/
hookswitch.
Talk to the
original party.
The other party will be on hold.
To leave the conversation and then let the two parties talk
PT/PS
During a conversation
OR
(DSS)
TRANSFER
C.Tone
Press TRANSFER.
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OR
OR
TRANSFER
extension no.
Press DSS or dial the other
party's extension number.
Talk to the
other party.
Press TRANSFER.
On-hook.
1.4.3 Talking to Two Parties Alternately (Call Splitting)
SLT
During a conversation
OR
OR
C.Tone
Press Recall/
hookswitch.
extension no.
Dial the other party's
extension number.
Talk to the
other party.
Press Recall/
hookswitch.
On-hook.
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1.4.4 Answering Call Waiting
1.4.4 Answering Call Waiting
–
–
Answering Call Waiting in the PBX
Answering Call Waiting from the Telephone Company
Answering Call Waiting in the PBX
During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs
when an outside call has been received or another extension is letting you know a call is waiting. You must
activate this feature to use it. (Default: Disable—No call [Intercom calls]/No tone [Outside calls])
You can answer the second call by disconnecting (1) or holding (2) the current call.
1. To disconnect the current call and then talk to the new party
PT/SLT/PS
While hearing a tone
On-hook.
Talk to the
new party.
Off-hook.
2. To hold the current call and then talk to the new party
PT/PS
While hearing a tone
(CO)
OR
(ICD Group)
HOLD
OR
(PDN)
OR
Press HOLD.
(SDN)
OR
INTERCOM
Disregard this step if both
parties are extensions.
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Press CO, ICD Group, PDN,
SDN, or INTERCOM.
Talk to the
new party.
1.4.4 Answering Call Waiting
SLT
While hearing a tone
0
5
Press Recall/hookswitch.
Enter
C.Tone
Talk to the
new party.
50.
After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve
the first call.
2.1 To disconnect the second call and then talk to the original party
PT/PS
During a conversation
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
On-hook.
Off-hook.
Talk to the
original party.
INTERCOM
Press CO, ICD Group, PDN,
SDN, or INTERCOM.
PT/SLT/PS
During a conversation
0
5
C.Tone
On-hook.
Off-hook.
Enter
50.
Talk to the
original party.
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1.4.4 Answering Call Waiting
2.2 To hold the second call and then talk to the original party
After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party
again.
PT/PS
During a conversation
(CO)
OR
(ICD Group)
OR
HOLD
(PDN)
OR
Press HOLD.
(SDN)
OR
Talk to the
original party.
INTERCOM
Press CO, ICD Group, PDN,
SDN, or INTERCOM.
Disregard this step if both
parties are extensions.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
On-hook.
Off-hook.
(SDN)
OR
INTERCOM
Press CO, ICD Group, PDN,
SDN, or INTERCOM.
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Talk to the
new party.
1.4.4 Answering Call Waiting
SLT
During a conversation
0
5
Press Recall/
hookswitch.
Enter
C.Tone
Talk to the
original party.
50.
5
0
C.Tone
On-hook.
•
•
Off-hook.
Enter
50.
Talk to the
new party.
Depending on the type of your telephone, you may be able to talk to the other party using
the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive
an announcement through the handset (Whisper OHCA), if you are having a conversation
using the handset.
Refer to "1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/
Whisper OHCA)".
The caller’s name or number is displayed for five seconds in fifteen second intervals while
waiting to be answered.
Customising Your Phone
• 3.1.2 Settings on the Programming Mode—Call Waiting Tone Type Selection
If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party and
an extension. If you select "Tone 2", you will hear different tones for Call Waiting from an
outside party and an extension.
15 s
Default
(Tone 1)
Special Tones
(Tone 2)
5s
OR
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1.4.4 Answering Call Waiting
Answering Call Waiting from the Telephone Company
This is an optional telephone company service. You can receive a call waiting tone and the caller’s information.
For details, consult your telephone company.
PT/SLT/PS
PT/PS
While hearing a tone
While hearing a tone
TRANSFER
FLASH/
RECALL
OR
OR
OR
6
0
(EFA)
Press FLASH/RECALL
or EFA.
•
•
Press TRANSFER
or Recall/hookswitch.
Create or edit an External Feature Access (EFA) button.
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60.
To return to the original party, repeat the operation.
In this case, the FLASH/RECALL button on proprietary telephones must be set to External
Feature Access (EFA) mode through system programming.
Customising Your Phone
• 3.1.3 Customising the Buttons
80
Enter
1.4.5 Multiple Party Conversation
1.4.5 Multiple Party Conversation
–
–
–
–
–
Adding Other Parties during a Conversation (Conference)
Leaving a Conference (Unattended Conference)
Leaving a Conference (Leaving Three-party Conference)
Letting a Third Party Join Your Call (Privacy Release)
Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]
—by ISDN)
Adding Other Parties during a Conversation (Conference)
You can add one or more parties to your conversation.
To establish a conference call
PT/PS
During a conversation
CONF
desired
phone no.
OR
TRANSFER
C.Tone
Press CONF
or TRANSFER.
Dial desired phone
number.
CONF
C.Tone
Talk to the
new party.
Talk with multiple
parties.
Press CONF.
Seize outside line before
dialling outside phone number.
PT/PS
During a conversation
TRANSFER
Press TRANSFER.
desired
phone no.
Dial desired
phone number.
TRANSFER
Talk to the
new party.
Press TRANSFER.
3
C.Tone
Enter 3.
Seize outside line before
dialling outside phone number.
Talk with multiple parties.
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1.4.5 Multiple Party Conversation
SLT
During a conversation
desired
phone no.
3
Talk to the
new party.
Dial desired
phone number.
Press Recall/
hookswitch.
C.Tone
Enter 3.
Press Recall/
hookswitch.
Seize outside line before
dialling outside phone number.
Talk with multiple parties.
To establish a conference call when receiving a call from an outside party during a two-party
conversation
PT/PS
During a conversation
CONF
(CO)
OR
OR
HOLD
(PDN)
TRANSFER
OR
(SDN)
Press the flashing
CO, PDN, or SDN.
Press HOLD.
Talk to the
new party.
Press CONF
or TRANSFER.
(CO)
OR
(ICD Group)
CONF
OR
(PDN)
C.Tone
OR
OR
(SDN)
TRANSFER
OR
3
INTERCOM
Press the flashing CO, ICD Group,
PDN, SDN, or INTERCOM
corresponding to the original party.
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Talk to the
original party.
Press CONF, or press
TRANSFER and then enter 3.
Talk with
multiple parties.
1.4.5 Multiple Party Conversation
To add four or more parties to a conference
PT/PS
During a conversation
To continue
desired
phone no.
CONF
Press CONF.
Dial desired
phone number.
CONF
C.Tone
Talk.
Press CONF.
Talk.
Seize outside line before
dialling outside phone number.
To add another party on hold to a conference
PT/PS
During a 3- to 7-party conference
(CO)
OR
CONF
(ICD Group)
CONF
OR
C.Tone
(PDN)
OR
Press CONF.
(SDN)
Press CONF.
Talk with
multiple parties.
Press the flashing CO, ICD Group,
PDN, or SDN corresponding to
the party on hold.
To talk to two parties alternately in a three-party conversation
PT/PS
During a conversation
TRANSFER
Press TRANSFER.
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1.4.5 Multiple Party Conversation
SLT
During a conversation
Press Recall/hookswitch.
To disconnect one party and then talk to the other in a three-party conversation
PT/PS
During a conversation
(CO)
OR
(ICD Group)
TRANSFER
FLASH/
RECALL
OR
(PDN)
OR
Press TRANSFER once
or twice to establish a
conversation with the
party to be disconnected.
Press FLASH/RECALL.*
The other party will be put on hold.
•
•
•
•
•
Create or edit a Conference button.
User Manual
Talk.
OR
INTERCOM
Press the flashing CO, ICD Group,
PDN, SDN, or INTERCOM
corresponding to the party on hold.
* In this case, the FLASH/RECALL button on a proprietary telephone must be set to Flash/
Recall mode through system programming.
During a three-party conversation, pressing the TRANSFER button or Recall/hookswitch
alternates between the other parties in the conversation.
You can have a conference with a maximum of eight parties (comprising intercom or outside
lines) simultaneously.
During a conversation involving four or more parties, you cannot disconnect one party and
maintain the conversation with the other parties.
SIP Extensions cannot originate a conference call, but can be added as a member.
Customising Your Phone
• 3.1.3 Customising the Buttons
84
(SDN)
1.4.5 Multiple Party Conversation
Leaving a Conference (Unattended Conference)
The person who originated a conference can leave the conference, and allow the other
parties to continue the conversation.
To leave a conference
PT/PS
During 3- to 7-party conference
CONF
Press CONF.
On-hook.
To return while others are talking
PT/PS
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM.
To complete a conversation
PT/PS
During a conversation
On-hook.
•
Time limit
Both parties will hear an alarm tone before a specified timeout. The originating extension user
will hear an alarm tone before timeout. The call is disconnected when the timer runs out
unless the originating extension returns to the conference.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Conference button.
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1.4.5 Multiple Party Conversation
Leaving a Conference (Leaving Three-party Conference)
The person who originated a conference with two other parties can leave the conference, and allow the other
parties to continue the conversation.
To leave a conference involving at least one other extension
PT/SLT/PS
During a three-party conference
On-hook.
To leave a conference involving two outside parties
PT/PS
During a three-party conference
TRANSFER
Press TRANSFER.
On-hook.
SLT
During a three-party conference
Press Recall/hookswitch.
•
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On-hook.
To leave a conference call involving two outside parties and have the conversation continue,
your extension must be enabled to transfer calls to outside lines through COS programming.
1.4.5 Multiple Party Conversation
Letting a Third Party Join Your Call (Privacy Release)
You can let a third party join your current outside call and establish a three-party
conversation. You can also leave the conversation and then let the two other parties
talk.
To let a third party join your conversation and establish a three-party conversation
PT/PS
Your extension (on the outside call)
Wait for an answer.
To prolong, press
the S-CO again.
(S-CO)
C.Tone
Press green
S-CO.
Other extension
Talk.
The S-CO button will flash
at all extensions that have
that S-CO button.
A three-party conversation
is now established.
(S-CO)
C.Tone
Press the flashing
S-CO within 5 seconds.
•
•
Talk.
Off-hook.
Only an S-CO button can be used for this operation.
You can leave a three-party conversation and let the two other parties talk by simply going
on-hook.
Adding a Third Party during a Conversation Using the ISDN Service
(Three-party Conference [3PTY]—by ISDN)
PT/PS
During a conversation
(ISDN-Hold)
Press ISDN-Hold.
desired
phone no.
Dial desired phone
number.
CONF
C.Tone
Talk to the
new party.
Press CONF.
Talk with multiple
parties.
Seize outside line before
dialling outside phone number.
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1.4.5 Multiple Party Conversation
PT/PS
During a conversation
TRANSFER
6
C.Tone
Enter
Press TRANSFER.
desired
phone no.
2
62.
Dial desired
phone number.
TRANSFER
Talk to the
new party.
Press TRANSFER.
Seize outside line before
dialling outside phone number.
3
C.Tone
Enter 3.
Talk with multiple parties.
SLT
During a conversation
6
desired
phone no.
2
C.Tone
Enter
Press Recall/
hookswitch.
62.
Dial desired
phone number.
Seize outside line before
dialling outside phone number.
3
Enter 3.
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C.Tone
Talk with multiple parties.
Talk to the
new party.
Press Recall/
hookswitch.
1.4.5 Multiple Party Conversation
To complete a conversation
PT/SLT/PS
During a conversation
On-hook.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit an ISDN-Hold button.
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1.4.6 Mute
1.4.6 Mute
You can disable the microphone or the handset to consult privately with others in the
room while listening to the other party on the phone through the speaker or the handset.
To set/cancel
PT
During a conversation
AUTO ANS
MUTE
OR
VOICE CALL
MUTE
Press MUTE.
•
•
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The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as
follows:
Off: Normal
Flashing red: Mute
If mute is used during OHCA, it will become Handset Mute.
1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor)
1.4.7 Letting Other People Listen to the Conversation (Off-hook
Monitor)
You can let other people in the room listen to the conversation through the speaker while
continuing the conversation using the handset.
To set/cancel
PT
During a conversation using the handset
SP-PHONE
Press SP-PHONE.
•
•
•
•
The SP-PHONE button light shows the current status as follows:
Off: The voice is heard through the handset.
On: The voice is heard through the speaker and the handset.
This feature is only available with certain proprietary telephones, and requires system
programming.
Hands-free operation
You can have a conversation in hands-free mode using the SP-PHONE button. You can
perform other tasks simultaneously.
Helpful hints for hands-free operation:
– If it is difficult to hear the other party’s voice,
Increase the volume using the Navigator Key, Jog Dial, or Volume Key.
– If the other party has difficulty hearing you,
Decrease the volume.
– If the other party reports that your voice echoes,
Use the telephone in a room that has curtains, carpeting or both.
– If parts of the conversation cannot be heard,
If you and the other party speak at the same time, parts of your conversation may be lost.
To avoid this, try to speak alternately.
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1.4.8 Using the Headset (Headset Operation)
1.4.8 Using the Headset (Headset Operation)
You can have a conversation using a headset.
In this case, you must select "Headset on" in programming mode or set the Headset button
on (red) in advance.
This feature is also known as Handset/Headset Selection.
To talk using the headset
PT
SP-PHONE
Press SP-PHONE.
To use the handset during a conversation using the headset
PT
Off-hook.
To talk in hands-free mode during a conversation using the headset
PT
(Headset)
Press red Headset.
•
•
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The Headset button light shows the current status as follows:
Off: Headset mode off
Red on: Headset mode on
This feature is not available for the KX-T7665.
1.4.8 Using the Headset (Headset Operation)
•
For KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone
users:
• With KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones,
you can use a Bluetooth wireless headset registered on your extension as a headset.
• Operating Distance
Please keep the telephones with connected Bluetooth Modules, 3 m or more apart from
each other. Also, if a Bluetooth headset is in use near a telephone with a connected
Bluetooth Module, other than the one it is registered to, noise may be heard. Move away
from the telephone and closer to the one it is registered to, to improve the signal.
• Noise
Signals are transmitted between this module and the Bluetooth headset using radio
waves. For maximum distance and noise free operation, it is recommended that the
module is situated away from electrical appliances such as faxes, radios, PCs, or
microwaves.
• Systems using the 2.4 GHz ISM (Industrial, Scientific and Medical) band may interfere
with this product. Examples of such systems are cordless telephones, wireless LAN,
Home RF, microwave ovens and other ISM devices. These systems may cause minor
noise.
Customising Your Phone
• 3.1.2 Settings on the Programming Mode—Headset Operation
•
Select the equipment to use.
3.1.3 Customising the Buttons
Create or edit a Headset button.
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1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension
1.5 Using a PDN/SDN Button
1.5.1 Primary Directory Number (PDN)/Secondary Directory
Number (SDN) Extension
Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN)
buttons are useful when extension users will handle calls for other extensions. For
example, a secretary or multiple secretaries can handle calls and check the call status
of a boss or multiple bosses. The functions of PDN and SDN buttons are as follows:
PDN button: This button can be used to make and receive all calls (including both
outside and intercom calls). Having multiple PDN buttons allows multiple calls to be
queued at the extension. Extensions that have a PDN button are called PDN extensions.
SDN button: The light of an SDN button displays the current call status of the registered
extension, similar to a DSS button. In addition, this button can be used to perform the
following operations:
SDN Direct Dial)
• call the PDN extension (
• answer calls ringing at the PDN extension
Call Hold and Call Hold
• hold calls and retrieve calls held by the PDN extension (
Retrieve)
• transfer calls to the PDN extension (
Call Transfer Using SDN Button)
Extensions that have an SDN button are called SDN extensions.
•
•
•
•
The extension that is registered as the destination of an SDN button must have at least one
PDN button.
One extension can have up to 8 PDN buttons.
An extension can have only one SDN button for each PDN extension.
The button light of each PDN/SDN button shows the current status as follows:
Light Pattern
Off
94
PDN Button Status
SDN Button Status
The PDN extension is idle.
Green on
The extension is on a call using the PDN
button.
The extension is on a call using an SDN
button.
Flashing green
slowly
A call is on hold at the PDN extension
(Regular Hold).
A call answered with the SDN button is
on hold (Regular Hold).
Flashing green
moderately
A call is on hold temporarily or on Exclusive
Call Hold.
A call answered with the SDN button is
on hold temporarily or on Exclusive Call
Hold.
Flashing green
rapidly
The PDN extension is receiving an incoming
call.
An SDN extension is receiving a Hold
Recall or callback ringing from a call
answered with the SDN button.
Red on
A corresponding SDN extension is using the
line.
The corresponding PDN extension or
another corresponding SDN extension
is using the line.
Flashing red
slowly
A corresponding SDN extension is holding a
call.
Another corresponding SDN extension,
or the PDN extension itself, is holding a
call.
User Manual
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension
Light Pattern
Flashing red
rapidly
PDN Button Status
SDN Button Status
The PDN extension is receiving an incoming
call to an incoming call distribution (ICD)
group.
The corresponding PDN extension is
receiving an incoming call.
SDN Direct Dial
Using an SDN button, you can easily call the corresponding PDN extension. SDN buttons are in one of two
modes depending on system programming, and the operation procedure differs as follows:
Enhanced DSS Key Mode
PT/PS
(SDN)
Off-hook.
Talk.
Press corresponding
SDN.
Standard SDN Key Mode
PT/PS
(SDN)
Off-hook.
•
•
•
Press corresponding
SDN.
D.Tone
(SDN)
Press the SDN again.
Talk.
When performing SDN Direct Dial to call the corresponding PDN extension, the SDN button
light shows the current status of the destination extension as follows:
Green on: You are using the line.
Red on: The line is being used. (The PDN extension, or another SDN extension when multiple
extensions have SDN buttons to a same PDN extension, is using the line.)
Even if a PDN extension has set Do Not Disturb (DND), you can call the extension as normal
by pressing the SDN button.
When an SDN button is in Standard SDN Key Mode, you can dial a telephone number while
hearing a dial tone, instead of pressing the SDN button again. Depending on system
programming, your call will be made using either your normal calling privileges (Class of
Service) or those of the corresponding PDN extension (SDN Walking COS).
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1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension
Call Hold and Call Hold Retrieve
You can put calls answered with a PDN or SDN button on hold normally (®1.4.2 Holding a Call).
You can also retrieve a call held at your extension/another extension with a simple operation, regardless of
the call type.
Call Hold Retrieve
PT/PS
To retrieve a call at the holding extension
(PDN)
OR
(SDN)
Off-hook.
Press flashing green
PDN or SDN.
Talk.
To retrieve a call from another extension—only Regular Hold
(PDN)
OR
(SDN)
Off-hook.
96
Press flashing red
PDN or SDN.
Talk.
•
If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold
Recall).
If an outside call is not answered within a specified time, it is automatically disconnected.
•
If Automatic Call Hold has been preprogrammed, you can put the current call on hold
automatically by pressing another PDN button to make or answer another call.
User Manual
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension
Call Transfer Using SDN Button
You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button.
To transfer a call to a PDN extension
PT/PS
During a conversation
*
(SDN)
Press SDN.
Talk.
On-hook.
This step can be omitted.
•
•
System programming is required to use this feature during a conversation with an extension.
* When an SDN button is in Standard SDN Key Mode, you have to press the SDN button
twice to transfer the call, unless you used that SDN button to answer an incoming call.
Customizing Your Phone
• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Incoming
•
•
Select the seized line when going off-hook.
3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
3.1.3 Customising the Buttons
Create or edit a Primary Directory Number (PDN) or Secondary Directory Number (SDN)
button.
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1.6.1 Forwarding Calls
1.6 Before Leaving Your Desk
1.6.1 Forwarding Calls
–
–
–
Forwarding Your Calls (Call Forwarding [FWD])
FWD/DND Settings Using Fixed FWD/DND Button
Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN)
Forwarding Your Calls (Call Forwarding [FWD])
You can have your incoming calls forwarded to a specified
destination.
All Calls:
All calls are forwarded. Preset extensions may also forward
from their own receiving group.
Busy:
All calls are forwarded when your extension is busy.
No Answer:
All calls are forwarded when you do not answer the call within
a specified time period.
Busy/No Answer (BSY/NA):
All calls are forwarded when you do not answer within a
specified time period or when your extension is busy.
Follow Me (From):
If you fail to set the above-mentioned "All Calls" to forward
before you leave your desk, you can set the same feature
from the destination extension.
•
Incoming calls can be forwarded up to four times.
•
You can set the floating extension number of a voice mail group or the ESVM card as a
forward destination.
You can set your cellular phone as the forward destination.
Boss & Secretary feature
The extension which has been set as the destination can call the forwarding extension.
•
•
<Example>
Call
Forwarding
extension
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Forward
set
destination
1.6.1 Forwarding Calls
To set/cancel
PT/SLT/PS/SIP Extn.
Both Calls
0
0
OR
7
1
2
Outside Calls
1
3
OR
Off-hook.
Enter
71.
4
Intercom Calls
2
5
Enter 0 to 2 as
you desire.
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Enter required
number.
For "Cancel", go on-hook
directly after entering 0.
destination
extension no.
OR
outside
phone no.
outside line
access no.
C.Tone
(max. 32 digits)
Enter destination extension number.
Or enter outside line access number
and then outside phone number.
Enter #.
On-hook.
To set Follow Me from another extension
PT/SLT/PS
0
Both Calls
OR
7
1
1
2
Off-hook.
Enter
your
extension no.
Dial your
extension number.
Outside Calls
OR
71.
7
8
Follow Me
Follow Me Cancel
Intercom Calls
Enter 0 to 2 as
you desire.
Enter 7 or 8.
C.Tone
On-hook.
•
It is not possible to set Follow Me from a SIP Extension. However, it is possible to set it on a
SIP Extension from another extension that is not a SIP Extension.
•
When using a proprietary telephone, you can set or cancel Call Forwarding by pressing the
FWD/DND button (fixed button) instead of " 710".
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1.6.1 Forwarding Calls
To set the timer for "No Answer" and "Busy/No Answer"
PT/SLT/PS/SIP Extn.
7
Enter
Off-hook.
1
time
3
713.
C.Tone
On-hook.
Enter time
(seconds [2 digits]).
To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group)
PT/SLT/PS/SIP Extn.
ICD Group: Incoming Call Distribution Group
4
Both Calls
1
OR
7
1
5
OR
6
Off-hook.
Enter
71.
Outside Calls
Intercom Calls
Enter 4 to 6 as
you desire.
Set
OR
0
Cancel
Enter 1 to set
or 0 to cancel.
OR
outside
phone no.
C.Tone
(max. 32 digits)
Enter destination extension number.
Or enter outside line access number
and then outside phone number.
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Enter ICD Group
extension number.
For "Cancel", go on-hook
directly after entering ICD
Group extension number.
destination
extension no.
outside line
access no.
ICD Group
extension no.
Enter #.
On-hook.
1.6.1 Forwarding Calls
•
•
•
The FWD/DND button light shows the current status as follows:
Off: Both features are not set.
Red on: FWD mode
Flashing red slowly: DND mode
The Group FWD button light shows the current status as follows:
Off: No set
Red on: FWD mode
The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting
Mode. Ask your manager what mode your system is in if you are not sure.
(1) When in FWD/DND Cycle Switch Mode:
Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown
below:
FWD
DND
Off
(2) When in FWD/DND Setting Mode:
Pressing the FWD/DND button (fixed button) while in idle status allows you to switch the
FWD/DND status and set the FWD destination (refer to "
FWD/DND Settings Using Fixed
FWD/DND Button").
Note
A FWD/DND button (customised button) is always in FWD/DND Cycle Switch Mode: the
mode cannot be changed.
•
•
Transferred outside calls are also forwarded to the destination assigned for outside calls.
When intercom calls are set to be handled differently from outside calls (forwarding type,
forward destination), we recommend establishing buttons for both FWD/DND—Outside calls
and FWD/DND—Intercom calls, and/or Group FWD—Outside calls and Group FWD—
Intercom calls, because:
a. the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed
button]) and the Group FWD—Both calls button will indicate the setting for either outside
calls or intercom calls, but not both.
Note
The FWD icon on PS display reflects the setting for outside calls only.
b. pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button]) or
the Group FWD—Both calls button will not change the FWD or DND mode for intercom
calls and outside calls separately.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons, or Group FWD
(Both calls, Outside calls, Intercom calls) buttons.
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1.6.1 Forwarding Calls
FWD/DND Settings Using Fixed FWD/DND Button
Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set
the forward destination for outside/intercom calls with the FWD/DND button (fixed
button). It is also possible to set outside telephone numbers (e.g., your cellular phone)
as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD)
Group, to ring together with other ICD Group members for calls to the group.
The following settings are available:
•
•
•
Switching the FWD/DND status and setting FWD destination for outside/intercom calls
Timer for "No Answer" and "Busy/No Answer"
Forwarding status (on/off) and outside destinations to ring in parallel for outside calls for up to 4 virtual PSs
in an ICD Group
* Virtual PS
A virtual PS is a dedicated
extension number assigned to a
non-existent portable station
(PS) to allow access to outside
destinations such as a cellular
phone.
3 Talk
2 Forward to
outside destination
Extn. 101
Virtual PS
(Extn. No. 301)
1 Dials 301
To switch FWD/DND status for outside calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
The current FWD/DND status
for outside calls is displayed.
Press the fixed
FWD/DND button.
FWD/DND
Press the fixed FWD/DND
button again to switch the status.
To switch FWD/DND status for intercom calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
2
Press the fixed
FWD/DND button.
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Enter 2.
The current FWD/DND status
for intercom calls is displayed.
FWD/DND
Press the fixed FWD/DND
button again to switch
the status.
1.6.1 Forwarding Calls
•
When you switch the FWD/DND status, any FWD destination that was set previously is not
cleared.
To set and clear FWD/DND for outside/intercom calls
PT
While on-hook (when in FWD/DND Setting Mode)
1
FWD/DND
Outside Calls*
AUTO DIAL
Intercom Calls
STORE
OR
2
Press the fixed
FWD/DND button.
Enter 1 or 2.
0
1
Press STORE.
FWD/DND off
DND on
Enter 0 or 1.
OR
2
3
4
5
FWD–All Calls
FWD–Busy
FWD–No Answer
FWD–Busy/No Answer
AUTO DIAL
destination
extension no.
STORE
OR
outside line
access no.
outside
phone no.
Press STORE
to set.
(max. 32 digits)
Enter 2 to 5.
•
Enter destination extension number,
or outside line access number
and then outside phone number.
A confirmation tone will
be heard.
* This step can be omitted.
To set the timer for "No Answer" and "Busy/No Answer"
PT
While on-hook (when in FWD/DND Setting Mode)
AUTO DIAL
FWD/DND
time
3
*
STORE
STORE
Press the fixed
FWD/DND button.
Enter 3.
Press STORE.
AUTO DIAL
Enter time
(seconds [0–120]).
Press STORE
to set.
A confirmation tone will
be heard.
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1.6.1 Forwarding Calls
•
* You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as
"15" or "015".
To set forwarding status and outside destinations to ring in parallel for outside calls to an
ICD Group
PT
While on-hook (when in FWD/DND Setting Mode)
Virtual PS 1
Virtual PS 2
Virtual PS 3
Virtual PS 4
4
5
6
7
FWD/DND
Press the fixed
FWD/DND button.
AUTO DIAL
STORE
Enter 4 to 7.
Press STORE.
To cancel ringing
0
FWD off
Enter 0.
OR
AUTO DIAL
To set ringing
1
FWD–All Calls
STORE
outside line
access no.
outside
phone no.
(max. 32 digits)
Enter 1.
•
•
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Enter outside line access number
and then outside phone number.
Press STORE
to set.
A confirmation tone will
be heard.
Only one extension assigned as member 1 in each ICD group can perform the settings for
virtual PSs.
It is possible to switch the forwarding status (on/off) of a virtual PS by entering the number
(4–7) of that extension, then pressing the fixed FWD/DND button, instead of pressing the
AUTO DIAL/STORE button.
1.6.1 Forwarding Calls
Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by
ISDN)
All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by
the ISDN service.
– Unconditional (Call Forwarding Unconditional [CFU])
– When your extension is busy (Call Forwarding Busy [CFB])
– When you do not answer (Call Forwarding No Reply [CFNR])
To set
PT/SLT/PS
7
Off-hook.
#
Enter #.
Enter
5
7 5.
2 Unconditional
3 Busy
4 No Reply
Enter required number.
outside
line no.
#
Enter outside line
number (3 digits).
Enter #.
your MSN
Enter your multiple
subscriber number
(MSN).
desired phone no.
#
Enter desired
phone number.
Enter #.
C.Tone
On-hook.
To cancel
PT/SLT/PS
7
Off-hook.
Enter
#
0
Enter #.
Enter 0.
5
7 5.
outside
line no.
#
Enter outside line
number (3 digits).
Enter #.
your MSN
Enter your multiple
subscriber number
(MSN).
C.Tone
On-hook.
To confirm the condition
PT/PS
7
Off-hook.
Enter
#
1
Enter #.
Enter 1.
5
7 5.
C.Tone
outside
line no.
#
Enter outside line
number (3 digits).
Enter #.
your MSN
Enter your multiple
subscriber number
(MSN).
The display shows
the selected type.
On-hook.
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1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message
[SVM])
Your PBX can provide you with answering machine service.
Your extension is assigned a message box, into which callers can leave voice messages for you.
After callers reach your message box, they will hear your personal greeting message. You can record two
kinds of personal greetings: a normal greeting message and a greeting message for each time mode. You can
also play back and clear your greeting messages and the voice messages left by callers.
–
Recording a Normal Greeting Message
–
Recording a Greeting Message for Each Time Mode
–
Redirecting Your Calls to Your Message Box
–
Leaving Voice Messages
Listening to Voice Messages Left by Callers
–
–
Accessing Your Message Box from an Outside Telephone
–
Accessing the Message Box of Another Extension from Your Extension
•
This feature is not available for SIP Extensions (except the KX-HGT100). Even if a caller
leaves a voice messages for a SIP Extension (except the KX-HGT100), the Message button
light or Message/Ringer Lamp will not turn on to tell you that a voice message has been
received.
You may hear a busy tone when trying to access your message box if too many other users
are already accessing their message boxes. In that case, wait a few minutes and try again.
If the used recording space (including greeting messages and voice messages left by callers)
for the SVM feature reaches a certain limit, the display informs you that the recording space
is almost full, and you will hear dial tone 3 when going off-hook.
•
•
Dial Tone 3
1s
•
Operation Reference When Accessing Your Message Box
After entering the SVM feature number ( 38), the operations below are available by entering
the corresponding numbers.
Operation No.
#
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Operation
0
To clear the normal greeting message
1
To record a normal greeting message
2
To play back the normal greeting message
3
To listen to voice messages left by callers
8
To set a greeting message for each time mode
6
To leave a voice message to another extension’s message box
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
Recording a Normal Greeting Message
To record
PT/SLT/PS/KX-HGT100
8
3
Off-hook.
Enter
1
38.
C.Tone
Record
message.
Enter 1.
Example: "You have reached John. I am sorry I cannot
take your call right now. Please leave a message."
AUTO DIAL
STORE
OR
C.Tone
dial key
The greeting
message is
played back.
A confirmation
tone is heard.
Clear
0
*
OR
1
Rerecord
Enter 0 or 1 while the greeting
message is being played back.
Press STORE or any
dial key (0–9, , #).
On-hook.
To play back
PT/SLT/PS/KX-HGT100
8
3
Off-hook.
Enter
0
38.
A confirmation
tone is heard.
Clear
2
C.Tone
The greeting message
is played back.
Enter 2.
*
OR
1
Rerecord
Enter 0 or 1 while the greeting
message is being played back.
•
On-hook.
* This step can be omitted.
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1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
To clear
PT/SLT/PS/KX-HGT100
3
Off-hook.
Enter
8
0
38.
C.Tone
On-hook.
Enter 0.
Recording a Greeting Message for Each Time Mode
In addition to a normal greeting message, you can record a specific greeting message for each time mode
(day/lunch/break/night).
To record
PT/SLT/PS/KX-HGT100
0 Day
3
1 Night
8
8
1
2 Lunch
C.Tone
3 Break
Off-hook.
Enter
38.
Enter 8.
Enter the desired
time mode.
Enter 1.
AUTO DIAL
STORE
OR
dial key
Record
message.
C.Tone
Press STORE or any
dial key (0–9, , #).
Example: "You have reached John. I am sorry I am
out for lunch right now. Please leave a message."
0
A confirmation
tone is heard.
Clear
*
OR
1
Rerecord
Enter 0 or 1 while the greeting
message is being played back.
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On-hook.
The greeting message
is played back.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
To play back
PT/SLT/PS/KX-HGT100
0 Day
8
3
1 Night
8
2
2 Lunch
C.Tone
3 Break
Off-hook.
Enter
38.
Enter 8.
0
The greeting message
is played back.
Enter the desired
time mode.
A confirmation
tone is heard.
Clear
Enter 2.
*
OR
1
Rerecord
On-hook.
Enter 0 or 1 while the greeting
message is being played back.
•
* This step can be omitted.
To clear
PT/SLT/PS/KX-HGT100
0 Day
8
3
8
1 Night
2 Lunch
3 Break
Off-hook.
Enter
0
Enter 0.
•
38.
Enter 8.
Enter the desired
time mode.
C.Tone
On-hook.
If both the greeting message for a certain time mode and the normal greeting message have
been recorded, callers will hear the greeting message for that time mode. However, if no
greeting message has been recorded for a certain time mode, the normal greeting message
will be played instead.
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1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
Redirecting Your Calls to Your Message Box
You can set incoming calls to be redirected to your own message box so that callers can leave voice messages
when you cannot answer the phone.
To set/cancel
PT/SLT/PS/KX-HGT100
Both Calls
0
OR
7
1
1
Outside Calls
OR
2
Off-hook.
Enter
71.
Intercom Calls
Enter 0 to 2 as you desire.
0
Cancel
2
All Calls
3
Busy
4
No Answer
5
Busy/No Answer
Enter required number.
For "Cancel", go on-hook
directly after entering 0.
floating extension no.
for the SVM feature
Enter the floating extension
number for the SVM feature.
•
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#
Enter #.
C.Tone
On-hook.
The default floating extension number for the SVM feature is 591.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
Leaving Voice Messages
If the extension user you called is not able to answer your call, and your call is redirected to the message box,
you will hear the greeting message. Then, you can leave a voice message for that extension. It is also possible
to leave a voice message directly in the message box of a desired extension by following the steps below:
To leave a voice message directly to another extension’s message box
PT/SLT/PS/KX-HGT100
3
Off-hook.
Enter
You hear the
greeting message.
8
38.
#
6
Enter #6.
extension no.
Dial extension number.
OR
C.Tone
dial key
Record
message.
On-hook or press any
dial key (0–9, , #).
•
Voice message recording will stop, you will hear a notification tone, and the call will be
disconnected, in the following cases:
a. the recording time for the voice message reaches the preprogrammed limit. (default: 120
seconds)
b. the recording space for the SVM feature reaches the limit.
•
When you are on the phone, you can transfer the call directly to the message box of a desired
extension by placing the call on hold temporarily, then pressing 38 + #6 + the desired
extension number. This allows the caller to leave a voice message in the message box of the
desired extension.
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1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
Listening to Voice Messages Left by Callers
When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The
SVM Log can be viewed using the display of a PT or PS by pressing the Message button.
To listen to voice messages
PT/PS
While on-hook
MESSAGE
Off-hook.
Press MESSAGE
until desired SVM Log
appears.
PT/SLT/PS/KX-HGT100
3
Off-hook.
Enter
8
3
38.
Enter 3.
PT/SLT/PS/KX-HGT100
MESSAGE
OR
7
Off-hook.
0
2
Press MESSAGE
or enter 702.
To clear the voice message that you are listening to
PT/SLT/PS/KX-HGT100
While hearing the voice message
AUTO DIAL
3
STORE
OR
1
Enter 3.
•
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Press STORE or
enter 1 to confirm.
Various operations are available by entering numbers while you are listening to a recorded
voice message using any of the methods described above. The available options are as
follows:
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
Operation No.
1
/
Operations
#
To play back the voice message from the beginning
2
To go to the next voice message
3
To clear the voice message
(Press the AUTO DIAL/STORE button or enter 1 to confirm.)
4
To call back the caller who left the voice message*1
5
To go back to the previous voice message
#
6
To leave a voice message directly in the message box of another extension
(Enter desired extension number.)
#
8
To play back your greeting message and record a voice message in your own
message box
#
9
To end the call
*1
This operation is not available for the KX-HGT100.
•
In addition to the caller information that is recorded in the Call Log, the following SVM Log information is
recorded with voice messages left by callers:
• Caller’s Name
• Caller’s Telephone Number
• Time recording started
• Voice Message Status
– "New" is displayed for voice messages that have not previously been listened to.
– "Old" is displayed for voice messages that have previously been listened to.
Please note that the information shown on the display may vary depending on the information that was
received and the type of telephone used. Only users of a 6-line display PT can view all of the above
information.
You can lock the SVM Log display by using an extension PIN (Personal Identification Number) to prevent
other users from viewing the information and from playing back your voice messages (Display Lock). Refer
to "3.1.2 Settings on the Programming Mode".
If your telephone has a Message for Another Extension button, you can access the message box of another
extension and listen to voice messages for that extension.
If a new voice message has been left in your message box, you will hear dial tone 4 after going off-hook.
In addition, if your telephone has a Message button or Message/Ringer Lamp, the corresponding button
or lamp will light when a voice message has been left.
•
•
•
Dial Tone 4
1s
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1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
To listen to voice messages while your display is locked
PT/SLT/PS
PIN: Personal Identification Number
4
Off-hook.
Enter
your
extension no.
extension no.
7
47.
Dial your
extension number.
extension PIN
C.Tone &
D.Tone
Enter extension PIN
(max. 10 digits).
If the wrong extension PIN is
entered, you hear an alarm tone.
Enter
•
3
8
3
38.
Enter 3.
When you press the Message button while on-hook to play back voice messages, Display
Lock is temporarily deactivated.
To clear voice messages from the SVM Log
PT
While on-hook
MESSAGE
TRANSFER
AUTO DIAL
STORE
Press MESSAGE
until desired SVM Log
appears.
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Press TRANSFER.
Press STORE.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
Accessing Your Message Box from an Outside Telephone
You can remotely access your message box and perform any operations of the SVM feature through an outside
line as if you were at your own extension.
From Outside Telephone
PIN: Personal Identification Number
The greeting
message is
played back.
desired phone no.
Off-hook.
4
Dial desired phone
number of a destination
that has set the SVM feature.
your
extension no.
extension PIN
extension no.
Dial your
extension number.
•
7
Enter 47 while hearing
the greeting message.
3
C.Tone &
D.Tone
Enter extension PIN
(max. 10 digits).
Enter
For available operations,
see "Operation Reference
When Accessing Your
Message Box".
8
38.
If you hear a reorder tone when you try to leave a voice message directly in the message box
of another extension, that message box is unavailable. You can enter another extension
number by pressing " ".
When accessing your message box from an outside telephone, you cannot call back callers
who have left voice messages, by pressing 4 while hearing the voice message.
•
To listen to voice messages left in the message box of another extension
From Outside Telephone
PIN: Personal Identification Number
While hearing voice messages in your message box
#
The greeting
message is
played back.
8
4
Enter #8.
Enter
extension PIN
Enter extension PIN for
that extension (max. 10 digits).
C.Tone &
D.Tone
7
desired extension no.
47.
Dial desired
extension number.
3
Enter
8
38.
3
Enter 3.
If the wrong extension PIN is
entered, you hear an alarm tone.
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1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
Accessing the Message Box of Another Extension from Your Extension
You can access the message box of another extension (for example, to record a greeting message for that
extension) by following the steps below:
PT/SLT/PS
PIN: Personal Identification Number
4
Off-hook.
Enter
7
47.
If the wrong extension PIN is
entered, you hear an alarm tone.
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Dial desired
extension number.
3
extension PIN
Enter extension PIN for
that extension (max. 10 digits).
desired extension no.
C.Tone &
D.Tone
Enter
8
38.
For available operations,
see "Operation Reference
When Accessing Your
Message Box".
1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message)
1.6.3 Showing a Message on the Caller’s Telephone Display
(Absent Message)
You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone.
There are eight preprogrammed messages and one for your personal message (16 characters). The selected
message is shown on the display of your telephone.
Message no.
Message (Example)
1
Will Return Soon
2
Gone Home
3
At Ext %%%% (Extension number)
4
Back at %%:%% (Hour:Minute)
5
Out until %%/%% (Month/Day)
6
In a Meeting
7
8
9
A message assigned for each extension.
(Personal Absent Message)
To set
PT/SLT/PS/SIP Extn.
Off-hook.
#
7
5
Enter
750.
0
1
2
3
4
5
6
7
8
9
Will Return Soon
Gone Home
At Ext %%%% + Extension no.
Back at %%:%% + Hour : Minute
Out until %%/%% + Month / Day
In a Meeting
Enter required number.
C.Tone
Enter #.
On-hook.
To cancel
PT/SLT/PS/SIP Extn.
Off-hook.
7
5
Enter
750.
0
0
Enter 0.
C.Tone
On-hook.
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1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message)
•
•
•
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User Manual
Enter the desired value in the "%" positions. You must enter the correct number of characters
as represented by the "%" using 0 to 9 or .
The preprogrammed messages can be changed through system programming.
To create your personal message (Message no. 9), refer to "3.1.2 Settings on the
Programming Mode".
1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock)
1.6.4 Preventing Other People from Using Your Telephone
(Extension Dial Lock)
You can lock your extension so that other users cannot make unauthorised outside calls.
This feature is also known as Electronic Station Lockout.
To lock
PT/SLT/PS/SIP Extn.
7
Enter
Off-hook.
7
1
C.Tone
Enter 1.
77.
On-hook.
To unlock
PIN: Personal Identification Number
PT/SLT/PS/SIP Extn.
7
Enter
Off-hook.
•
•
•
7
77.
0
extension PIN
Enter 0.
Enter extension PIN
(max. 10 digits).
C.Tone
On-hook.
If you forget the extension PIN or cannot unlock your extension, consult your manager.
He can clear your extension PIN. Then, you can set the new PIN and unlock your extension
by entering it.
If your extension is locked by this feature, it cannot perform features as follows:
– Making outside calls
– Changing the call forwarding destination
If you do not set extension PIN, you cannot lock and unlock your extension.
To make an outside call while your extension is locked
PT/SLT/PS
PIN: Personal Identification Number
4
Off-hook.
Enter
7
47.
your
extension no.
extension no.
extension PIN
Dial your
extension number.
Enter extension PIN
(max. 10 digits).
C.Tone &
D.Tone
If the wrong extension PIN is
entered, you hear an alarm tone.
desired
phone no.
extension no.
Dial desired
phone number.
Seize outside line before entering
outside phone number.
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1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock)
•
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User Manual
After you make an outside call, Extension Dial Lock is automatically activated again.
1.7.1 Paging
1.7 Making/Answering an Announcement
1.7.1 Paging
–
–
Group Paging
Paging and then Transferring a Call
Group Paging
You can make a voice announcement to proprietary telephones or external speakers or both in the preset
group simultaneously.
To page
PT/SLT/PS
3
Enter
Off-hook.
•
paging group
no.
3
33.
Wait for an
answer.
C.Tone
Dial paging group
number (2 digits).
Announce.
Talk.
If the group which you paged is already being used for paging, you hear a busy tone.
Paging and then Transferring a Call
PT/SLT/PS
During a conversation
TRANSFER
OR
OR
3
Enter
Press TRANSFER or
Recall/hookswitch.
3
33.
paging group
no.
C.Tone
Dial paging group
number (2 digits).
Announce.
The other party is placed on hold.
Wait for an
answer.
Talk.
On-hook.
The held party and the paged extension
are connected and start a conversation.
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1.7.1 Paging
•
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User Manual
After you go on-hook, the caller can talk to the person who answers the page.
1.7.2 Answering/Denying a Paging Announcement
1.7.2 Answering/Denying a Paging Announcement
To answer
PT
4
Off-hook.
Enter
3
C.Tone
Talk.
43.
To allow/deny a paging announcement (Paging Deny)
PT
1
7
Off-hook.
•
•
•
Enter
2
721.
1
Deny
OR
0
Allow
Enter 1 or 0.
C.Tone
On-hook.
The following are extensions that cannot receive a paging announcement:
– Portable station
– Single line telephone
– Proprietary telephone that is ringing or busy
– Proprietary telephone in Paging Deny mode
– Proprietary telephone in DND mode
System programming may be required for some IP-PT users to receive paging
announcements.
Even if the announcement is not paging your extension, you can answer it, if it is paging your
group.
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1.7.3 Making a Conference Group Call
1.7.3 Making a Conference Group Call
You can call multiple parties, assigned as members of a group (conference group), and establish a multiple
party conversation with the called parties. You can make a conference group call to both extensions and outside
lines (including analogue lines). The following two modes are available:
• Conference Mode: the called parties can join the conversation automatically. (
Conference Mode)
• Broadcast Mode: the called parties can hear the caller’s voice announcement, and then be allowed to
join the conversation by the caller. (
Broadcast Mode)
•
•
•
If you dial a conference group number that is in use for another conversation, you will hear
a busy tone and cannot establish a multiple party conversation.
If you fail to seize idle outside lines necessary for all members assigned in the conference
group, you will hear a reorder tone and cannot make a conference group call.
When making a conference group call to an outside party, the CLIP number for that call will
be the one you select for making calls to an outside line. Refer to "1.8.4 Displaying Your
Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line
Identification Presentation [CLIP/COLP])".
Conference Mode
If this mode is selected through system programming, the called parties can join the conversation simply by
going off-hook. The caller can end the conversation with a specific party manually.
To make/answer a conference group call (for both extension and outside line)
PT/SLT/PS
Caller
3
Enter
Off-hook.
2
32.
Wait for an
answer.
entry code
Dial conference
group number
(1 digit).
Enter entry code
(max. 8 digits).
C.Tone
Talk.
Enter #.
A multiple party
conversation
is now established.
Any Telephone
Called Party
The telephone
rings.
Off-hook.
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*
conference
group no.
Talk.
1.7.3 Making a Conference Group Call
•
•
•
•
•
* If you do not enter an entry code when making the conference group call, extensions/outside
telephones can join the conversation without needing to enter an entry code.
Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no
one can join a conversation that is already in progress. For details, refer to "
Join After
Time Out".
A conversation can be established with a maximum of 8 parties (including the caller).
With PTs and KX-WT125/KX-TCA175/KX-TCA275 PSs, a conference group call can be
automatically answered without going off-hook. This mode is selected through system
programming.
If using an SLT, the caller can only originate a conference group call and cannot control the
called parties’ call status manually.
For a caller
To end a conversation with a specific party
PT/PS
During a conversation
To end a conversation with a specific party
(DSS)
Press DSS.
To end a conversation with the party who
joined the conversation last
TRANSFER
Press TRANSFER.
To disconnect the party who joined the
conversation last from the conference group call
FLASH/
RECALL
Press FLASH/RECALL.
•
In this case, the FLASH/RECALL button must be set to Flash/Recall mode through system
programming.
Broadcast Mode
If this mode is selected through system programming, the caller can call multiple parties in a conference group,
make a voice announcement, and then establish a multiple party conversation with the called parties. This
conversation will be heard by all called parties. Called parties can listen to the announcement simply by going
off-hook. They can send a notification tone if they want to join the conversation.
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1.7.3 Making a Conference Group Call
To make/answer a conference group call (for both extension and outside line)
PT/SLT/PS
Caller
3
Enter
Off-hook.
2
32.
Wait for an
answer.
*
conference
group no.
entry code
Dial conference
group number
(1 digit).
Enter entry code
(max. 8 digits).
C.Tone
Enter #.
Announce.
Any Telephone
Called Party
The telephone
rings.
Off-hook.
•
•
•
•
* If you do not enter an entry code when making the conference group call, extensions/outside
telephones can join the conversation without needing to enter an entry code.
Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no
one can join a conversation that is already in progress. For details, refer to "
Join After
Time Out".
With PTs and KX-WT125/KX-TCA175/KX-TCA275 PSs, a conference group call can be
automatically answered without going off-hook. This mode is selected through system
programming.
If using an SLT, the caller can only originate a conference group call and cannot control the
called parties’ call status manually.
For a caller
To make a conversation with a specific party
PT/PS
During an announcement
(DSS)
Press DSS.
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1.7.3 Making a Conference Group Call
To make a conversation with a party in the group’s preassigned order
PT/PS
During an announcement
CONF
Press CONF.
To end a conversation with a specific party
PT/PS
During a conversation
To end a conversation with a specific party
(DSS)
Press DSS.
To end a conversation with the party who
joined the conversation last
TRANSFER
Press TRANSFER.
To disconnect the party who joined the
conversation last from the conference group call
FLASH/
RECALL
Press FLASH/RECALL.
•
In this case, the FLASH/RECALL button must be set to Flash/Recall mode through system
programming.
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1.7.3 Making a Conference Group Call
For a called extension
To send a notification tone to the caller and join a conversation
PT/SLT/PS
Called Party
During an announcement
(DSS)
Press DSS
corresponding
to the caller.
OR
Wait for reply.
Talk.
Press Recall/
hookswitch.
PT/PS
Caller
During an announcement
A notification tone
occurs, and the display
shows the called party's
information.
(DSS)
Press
corresponding
DSS.
Talk.
Introduce the called party to
the conversation.
•
A maximum of 32 parties (including the caller) can join the conference. However, only a
maximum of 8 parties (including the caller) can join the conversation. The other parties can
only listen to the announcement or conversation.
•
Push-to-Talk
If the Broadcast Mode and this mode are selected through system programming, the called
extension users can join the conversation by pressing any dial key (0–9, , #) during the
voice announcement.
The caller can create a wireless paging system with PSs. All of the called PS users will hear
the voice announcement. Then, any PS user can respond by pressing any dial key, and their
reply will be heard by all of the called parties.
Join After Time Out
Extensions or outside telephones can join the multiple party conversation that has been already started using
this feature. For example, if the conference group members fail to answer when a conference group call is
made, they can join the multiple party conversation later using this feature. They can join the conversation from
outside telephones (through DISA or TIE Line) or extensions (including SIP Extensions). This feature is
available for both modes: Conference Mode and Broadcast Mode.
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1.7.3 Making a Conference Group Call
For security reasons, you can set a specific entry code for the conference group call. To join the conversation,
extensions/outside telephones have to enter the same entry code. Therefore, you have to inform the parties
to be added to the conversation of the entry code in advance.
For an extension originating the conversation
To make a conference group call with an entry code
PT/SLT/PS
3
Off-hook.
Enter
conference
group no.
2
32.
Dial conference
group number (1 digit).
entry code
*
Enter entry code
(max. 8 digits).
C.Tone
Enter #.
Talk.
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1.7.3 Making a Conference Group Call
For an extension joining the conversation
To join a conversation with an entry code
PT/SLT/PS/SIP Extn.
3
Enter
Off-hook.
conference
group no.
2
32.
Enter #.
Dial conference
group number (1 digit).
entry code
*
Enter entry code
(max. 8 digits).
C.Tone
Enter #.
•
•
•
•
•
•
•
Talk.
* If you do not enter an entry code when making the conference group call, extensions/outside
telephones can join the conversation without needing to enter an entry code.
Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no
one can join a conversation that is already in progress.
When you are using an outside telephone (through DISA or TIE Line), it is possible to join
the conversation after accessing your extension using Walking COS.
Extensions/outside telephones can join the conversation using this feature only when the
conference group call has already been established between the extension originating a
conversation and at least one member.
To join a conversation that is already in progress, extensions/outside telephones must be
using an idle extension with no held calls.
If a conversation has reached the maximum number of participants, this feature cannot be
used to join the conversation.
Starting a Conference Group Call using Hands-free Answerback
If the Hands-free Answerback feature is enabled with at least one conference group member,
the call can be automatically answered and the conversation begins with only one participant
(the caller). Then, up to 6 participants can use the Join After Time Out feature to join the
conversation.
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1.8.1 Setting the Alarm (Timed Reminder)
1.8 Setting the Telephone According to Your Needs
1.8.1 Setting the Alarm (Timed Reminder)
You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake-up call.
The alarm can occur either once or daily (every day until cancelled) at a preset time. When you go off-hook to
answer, you will hear a special dial tone or prerecorded message.
To set
PT/SLT
12 H*:
hour/minute
1
OR
7
6
Enter
Off-hook.
0
0
1
760.
Enter 1.
0
24 H*:
AM
OR
PM
hour/minute
Enter hour (01–12) and minute (00–59) and then
0 for AM or 1 for PM.
Or enter hour (00–23) and minute (00–59).
Once
OR
1
Daily
C.Tone
On-hook.
Enter 0 for once
or 1 for daily.
•
* Enter the time in the format assigned to your PBX (12-hour or 24-hour).
To cancel
PT/SLT
7
Enter
Off-hook.
6
760.
0
0
Enter 0.
C.Tone
On-hook.
To stop or answer the ringback
PT/SLT
INTERCOM
OR
Press INTERCOM or off-hook.
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1.8.1 Setting the Alarm (Timed Reminder)
To confirm
PT
TRANSFER
Press TRANSFER
several times.
•
•
•
•
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You can also confirm the Timed Reminder by using the soft button.
The alarm keeps ringing for preprogrammed seconds.
If you receive an incoming call during ringback, the ringing starts after the ringback stops.
If you are having a conversation exceeding alarm ringing period, the ringback will start
after your conversation.
1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])
1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])
–
–
Do Not Disturb (DND)
Switching FWD/DND Status Using Fixed FWD/DND Button
Do Not Disturb (DND)
You can set this feature to prevent incoming calls from ringing at your extension. This can be useful, for
example, when you are in a meeting or busy.
To set/cancel
PT/SLT/PS/SIP Extn.
0
Both Calls
OR
7
1
1
OR
2
Off-hook.
Enter
Outside Calls
71.
Intercom Calls
Enter 0 to 2 as you desire.
1
Set
OR
0
Cancel
Enter 1 to set
or 0 to cancel.
C.Tone
On-hook.
•
When using a proprietary telephone, you can set or cancel Do Not Disturb by pressing the
FWD/DND button (fixed button) instead of " 710".
•
The FWD/DND button light shows the current status as follows:
Off: Both features are not set.
Red on: FWD mode
Flashing red slowly: DND mode
•
The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting
Mode. Ask your manager what mode your system is in if you are not sure.
(1) When in FWD/DND Cycle Switch Mode:
Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown
below:
FWD
DND
Off
(2) When in FWD/DND Setting Mode:
Pressing the FWD/DND button (fixed button) while in idle status allows you to switch the
FWD/DND status and set the FWD destination (refer to "
Switching FWD/DND Status
Using Fixed FWD/DND Button").
Note
A FWD/DND button (customised button) is always in FWD/DND Cycle Switch Mode: the
mode cannot be changed.
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1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])
•
•
•
•
If your extension has set this feature, a calling extension will hear DND tone.
If this feature is set, the Call Forwarding (FWD) feature does not work.
Specified extensions can override this feature and call DND extensions (DND Override).
When making a call using an SDN button to a PDN extension with DND set, this feature will
temporarily be deactivated.
•
When intercom calls are set to be handled differently from outside calls (DND set/cancel),
we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND—
Intercom calls, because:
a. the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed
button]) will indicate the setting for either outside calls or intercoms calls, but not both.
Note
The DND icon on PS display reflects the setting for outside calls only.
b. pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button])
will not change the FWD or DND mode for intercom calls and outside calls separately.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons.
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1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])
Switching FWD/DND Status Using Fixed FWD/DND Button
Using a proprietary telephone (PT), you can easily switch the FWD/DND status for
outside/intercom calls without clearing any FWD destination that was set previously.
To switch the FWD/DND status for outside calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
FWD/DND
The current FWD/DND status
for outside calls is displayed.
Press the fixed
FWD/DND button.
Press the fixed FWD/DND
button again to switch the status.
To switch the FWD/DND status for intercom calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
The current FWD/DND status
for intercom calls is displayed.
2
Press the fixed
FWD/DND button.
FWD/DND
Press the fixed FWD/DND
button again to switch
the status.
Enter 2.
To set and clear FWD/DND for outside/intercom calls
PT
While on-hook (when in FWD/DND Setting Mode)
1
FWD/DND
Outside Calls*
AUTO DIAL
Intercom Calls
STORE
OR
2
Press the fixed
FWD/DND button.
0
FWD/DND off
Enter 1 or 2.
Press STORE.
AUTO DIAL
OR
1
DND on
Enter 0 or 1.
STORE
Press STORE
to set.
A confirmation tone will
be heard.
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1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])
•
136
User Manual
* This step can be omitted.
1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA)
1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call
Announcement [OHCA]/Whisper OHCA)
During a conversation, you can be informed of a call waiting with a tone or voice announcement through your
built-in speaker or handset. (Default: Disable—No call [Intercom calls]/No tone [Outside calls])
Call Waiting Tone:
a waiting tone through the built-in speaker of PT/handset of SLT. To change the tone from PT, refer to
"3.1.2 Settings on the Programming Mode".
OHCA:
a voice announcement through the built-in speaker
Whisper OHCA:
a voice announcement through the handset
To set/cancel for intercom calls (Manual Call Waiting)
PT/SLT/PS
0
No call
OR
1
7
3
1
Tone
OR
2
C.Tone
OHCA
OR
Enter
Off-hook.
731.
3
On-hook.
Whisper OHCA
Enter 0 to 3 as you desire.
To set/cancel for outside calls (Automatic Call Waiting)
PT/SLT/PS
0
7
3
2
1
Off-hook.
Enter
No tone
OR
Tone
732.
C.Tone
On-hook.
Enter 0 or 1.
•
•
OHCA is only available with certain digital proprietary telephones.
Whisper OHCA is only available with certain digital proprietary telephones and IP proprietary
telephones. In addition, both you and the other party must use supported telephones.
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1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line
Identification Presentation [CLIP/COLP])
1.8.4 Displaying Your Telephone Number on the Called Party and
Caller’s Telephone (Calling/Connected Line Identification
Presentation [CLIP/COLP])
CLIP:
When making an outside call, you can present your preprogrammed telephone number to the called party.
COLP:
When receiving an outside call, you can present your preprogrammed telephone number to the calling party.
You can select the telephone number sent, either the number of the line used or the number assigned to your
extension.
If you select "Public", the calling/called party sees the number of the line used (subscriber’s number).
If you select "Your extension", they see the telephone number assigned on your extension.
To show either the number assigned to the outside line or your extension
PT/SLT/PS/SIP Extn.
1
7
2
2
Off-hook.
138
Enter
7 2.
Public
OR
Your extension
Enter 1 for public or 2
for your extension.
C.Tone
On-hook.
•
•
Availability of this feature depends on the ISDN service of your telephone company.
When you forward a call to an outside party, the CLIP number for that call will be that of the
calling party or of the forwarding extension depending on system programming.
•
If you use the ICD Group button to make a call to the other party, the telephone number
assigned to the ICD Group will be used.
User Manual
1.8.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification
Restriction [COLR])
1.8.5 Preventing Your Telephone Number Being Displayed on the
Caller’s Telephone (Connected Line Identification Restriction
[COLR])
When receiving an outside call, you can select whether the caller can see your telephone number or not.
To show/prevent
PT/SLT/PS/SIP Extn.
0
7
Off-hook.
•
•
Enter
0
7 0.
Show
OR
1
Prevent
Enter 0 to show
or 1 to prevent.
C.Tone
On-hook.
You can change the mode by pressing a preset COLR button while on-hook.
The COLR button light shows the current status as follows:
Off: shows your telephone number.
Red on: prevents your telephone number being displayed.
Availability of this feature depends on the ISDN service of your telephone company.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Connected Line Identification Restriction (COLR) button.
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1.8.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction
[CLIR])
1.8.6 Preventing Your Number Being Displayed on the Called
Party’s Telephone (Calling Line Identification Restriction [CLIR])
When making an outside call, you can select whether the called party can see your telephone number or not.
To show/prevent
PT/SLT/PS/SIP Extn.
7
1
0
1
Off-hook.
•
•
Enter
7 1.
Show
OR
Prevent
C.Tone
Enter 0 to show
or 1 to prevent.
You can change the mode by pressing a preset CLIR button while on-hook.
The CLIR button light shows the current status as follows:
Off: shows your telephone number.
Red on: prevents your telephone number being displayed.
Availability of this feature depends on the ISDN service of your telephone company.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Calling Line Identification Restriction (CLIR) button.
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On-hook.
1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)
1.8.7 Preventing Other People from Joining Your Conversation
(Executive Busy Override Deny)
PT/SLT/PS
1
7
Off-hook.
•
Enter
3
733.
3
Prevent
OR
0
Allow
C.Tone
Enter 1 to prevent
or 0 to allow.
On-hook.
Some extensions may be prohibited from performing this feature.
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1.8.8 Turning on the Background Music (BGM)
1.8.8 Turning on the Background Music (BGM)
You can listen to the background music through your telephone speaker while on-hook.
An external music source, such as a radio, can be connected.
If your extension becomes busy (off-hook, making or receiving a call etc.), the music
stops temporarily. When you go back on-hook, the music starts again.
To select and set/cancel
PT
BGM no.
7
Off-hook.
•
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Enter
5
751.
1
OR
0
Cancel
Enter BGM number
(1 digit) or 0 to cancel.
C.Tone
On-hook.
System programming may be required for some IP-PT users to listen to background music.
1.8.9 Protecting Your Line against Notification Tones (Data Line Security)
1.8.9 Protecting Your Line against Notification Tones (Data Line
Security)
You can protect the line against audible notification tones, such as a call waiting tone during a conversation.
Set this feature if your extension has a data communication device, such as a PC or fax machine connected
to ensure secure data transmission.
To set/cancel
PT/SLT/PS
1
7
Off-hook.
Enter
3
730.
0
Set
OR
0
Cancel
Enter 1 to set
or 0 to cancel.
C.Tone
On-hook.
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1.8.10 Checking the Time Service Status
1.8.10 Checking the Time Service Status
You can check the current status of the Time Service on the display.
PT
While on-hook
TRANSFER
OR
(Time Service
(Day/Night/
Lunch/Break))
Press TRANSFER or Time Service
(Day/Night/Lunch/Break).
•
•
The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows:
Off: Day mode
Green on: Lunch mode
Flashing green: Break mode
Red on: Night mode
Flashing red: Holiday mode
Any extension user except the managers can check the current status by pressing the Time
Service (Day/Night/Lunch/Break) button.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Time Service (Day/Night/Lunch/Break) button.
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1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone)
1.8.11 Setting the Parallelled Telephone to Ring (Parallelled
Telephone)
In the case where a single line telephone is connected in parallel to your digital
proprietary telephone, you can choose whether the parallelled single line telephone will
ring to an incoming call or not.
(Default: Ring)
DPT
1
3
Off-hook.
•
•
•
Enter
9
39.
Ring
OR
0
No ring
Enter 1 to ring
or 0 not to ring.
C.Tone
On-hook.
Even if "No ring" is selected, calls can be made and answered on the single line telephone
by lifting the handset.
If you go off-hook while your parallelled telephone is in use, the call will switch over to
you.
This feature is not available for the KX-T7665.
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1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode)
1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless
XDP Parallel Mode)
Your PS can be used in parallel with a PT or SLT.
When in this mode, incoming calls to a wired telephone also ring the paired PS.
To set
PS
4
Press TALK.
Enter
8
48.
1
extension
phone no.no.
Enter 1.
Enter extension number
of the paired telephone.
C.Tone
Press CANCEL.
To cancel
PS
4
Press TALK.
•
•
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Enter
8
48.
0
Enter 0.
C.Tone
Press CANCEL.
Some wired telephones are prohibited from using this feature.
If you go off-hook while your parallelled telephone is in use, the call will switch over to
you.
1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear)
1.8.13 Clearing Features Set at Your Extension (Extension Feature
Clear)
You can reset the settings of the following features on your extension to the default settings with one
operation.
This feature is also known as Station Programme Clear.
Features
*1
Default Setting
Hot Line*1
Off
Message Waiting—(All the messages that have been left by other
extension users)
Off
Call Pickup Deny
Allow
Call Forwarding (FWD)*1
Off
Absent Message
Off
Paging Deny
Allow
Timed Reminder
Cleared
Do Not Disturb (DND)*1
Off
Call Waiting for intercom calls*1
Call Waiting for outside calls*1
Disable (No call)
Disable (No tone)
Executive Busy Override Deny
Allow
BGM
Off
Data Line Security
Off
Parallelled Telephone
The telephone in parallel rings.
Log-in/Log-out
Log-in
These features may not be reset depending on the system programming.
PT/SLT/PS/SIP Extn.
7
Off-hook.
•
Enter
9
790.
0
C.Tone
On-hook.
For Users in Canada Only:
After performing Extension Feature Clear, the setting of Call Waiting becomes "Enable
(Tone)". In this case, dial tone 2 will be heard when you go off-hook.
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1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up)
1.9 Utilising the Call Centre
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/
Log-out, Wrap-up)
You can control your status in an incoming call distribution
group. When in the Log-out mode, incoming calls to the
group will not ring at your extension. When you return, calls
will again ring at your extension. (Default: Log-in) Even if
your extension is logged-in, you can have a specified time
period (wrap-up time) when you will not receive calls after
completing a previous call. This time can be used for you
to write a report and so on.
You can also manually select "Not Ready" mode to
temporarily leave a distribution group.
Log-out
Log-in
Talk.
Ready
Wrap-up
To set Log-in/Log-out
ICD Group: Incoming Call Distribution Group
PT/SLT/PS/SIP Extn.
0
7
Enter
Off-hook.
ICD Group
extension no.
3
6
Log-out
OR
1
Log-in
Enter 0 or 1.
736.
Specified
OR
C.Tone
All
Enter ICD Group extension
number or .
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On-hook.
Not Ready
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up)
ICD Group: Incoming Call Distribution Group
PT/PS
While on-hook
ICD Group
extension no.
(Log-in/Log-out)
Specified
OR
All
Press Log-in/Log-out.
Enter ICD Group extension number
or .
PT/PS
While on-hook
(Log-in/Log-out
of a specified group)
Press Log-in/Log-out of a specified group.
To enter/leave Not Ready mode
PT/SLT/PS/SIP Extn.
1
7
Off-hook.
Enter
3
735.
5
Not Ready
OR
0
Ready
Enter 1 or 0.
C.Tone
On-hook.
To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode)
PT/PS
While on-hook
(Wrap-up)
Press red or flashing red Wrap-up.*
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1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up)
•
•
•
•
•
•
* The status will be as follows:
Ready
Not Ready
Not Ready
Ready
Wrap-up
Not Ready
The Log-in/Log-out of a specified group button light shows the current status as follows:
Off: Log-in mode
Red on: Log-out mode
The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready
mode.
The Wrap-up button light shows the current status as follows:
Off: Ready mode
Red on: Not Ready mode
Flashing red: Wrap-up mode
In Wrap-up mode/Not Ready mode, your extension does not receive calls through any group,
even if it belongs to multiple groups.
The last remaining logged-in extension may not be allowed to log out, depending on system
programming.
The Supervisor extension can control the Log-in/Log-out status of other extensions.
For more information, refer to "1.9.2 Monitoring and Controlling the Call Status of an Incoming
Call Distribution Group (Incoming Call Distribution Group Monitor)".
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a
Wrap-up button.
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1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution
Group Monitor)
1.9.2 Monitoring and Controlling the Call Status of an Incoming
Call Distribution Group (Incoming Call Distribution Group Monitor)
–
–
Monitoring the Status of Waiting Calls
Monitoring and Changing the Log-in/Log-out Status of Extensions
The extension assigned as a Supervisor extension can monitor and control the status of other extensions in
an incoming call distribution group. It should have a PT with 6-line display. The display and DSS buttons show
as follows:
Initial Display
<Display>
Date/Time &
extension no.
<DSS>
Busy Status Monitor
739
ICD Group
extension
no.
Monitoring the
Call Status
<Display>
Queuing Monitor
"EXIT"
<DSS>
Busy Status Monitor
"EXIT"
Monitoring the Call Status
and Log-in/Log-out Status
"SPRVS"
"EXIT"
<Display>
Queuing Monitor
<DSS>
Log-in/Log-out Monitor
"LOG"
<Display>
Call Log History
ICD Group: Incoming Call Distribution Group
<DSS>
Busy Status Monitor
Monitoring the Status of Waiting Calls
The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming
call distribution group has an overflowed call, the display shows the status automatically.
The following information is displayed.
<Queuing Monitor>
• The current date/time
• The ICD Group extension number/name
• The number of waiting calls
• The longest waiting time
<Call Log History>
• The date/time when cleared at last time
• The total number of received calls
• The number of overflowed calls
• The number of unanswered calls
• The average waiting time of queuing calls
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1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution
Group Monitor)
To monitor
Display PT
Off-hook.
ICD Group: Incoming Call Distribution Group
7
3
Enter
739.
9
ICD Group
extension no.
Enter ICD Group
extension number.
C.Tone
On-hook.
To clear Call Log History
Display PT
LOG
CLEAR
Press "LOG".
•
Press "CLEAR".
The accumulated data is cleared.
"****" shows if the number to be displayed exceeds the maximum displayable digits.
Monitoring and Changing the Log-in/Log-out Status of Extensions
The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution group
members by the DSS button light. It can also change their Log-in/Log-out status if needed.
To monitor
Display PT
After viewing the status of waiting calls
SPRVS
Press "SPRVS".
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1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution
Group Monitor)
To change the Log-in /Log-out mode
Display PT
(DSS)
Press desired DSS.
•
The DSS button light shows the current status as follows:
Off: The extension is not in the group.
Green on: Log-in (Ready) mode
Flashing green: Log-in (Not Ready) mode
Red on: Log-out mode
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1.9.3 Forwarding a Waiting Call (Manual Queue Redirection)
1.9.3 Forwarding a Waiting Call (Manual Queue Redirection)
When your incoming call distribution group is busy and other outside calls arrive, the
arriving calls are put in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward
the longest waiting call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.
To forward the waiting call
PT/PS
(Hurry-up)
Press red or flashing red Hurry-up.
•
The Hurry-up button light shows the current status as follows:
Off: No waiting call.
Red on: Some calls are waiting.
Flashing red: The number of calls exceeds the manual queue redirection level.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Hurry-up button.
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1.10.1 If a Doorphone/Door Opener is Connected
1.10 Using User-supplied Equipment
1.10.1 If a Doorphone/Door Opener is Connected
You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party
can receive the calls from the doorphone. You can open the door.
–
Doorphone Call
–
Opening a Door (Door Open)
Doorphone Call
To call from the doorphone
Doorphone
C.Tone
Talk.
Press doorphone
button.
To answer a call from the doorphone
PT/SLT/PS/SIP Extn.
Off-hook.
To call the doorphone
PT/SLT/PS/SIP Extn.
3
Off-hook.
•
Enter
1
31.
doorphone no.
Enter doorphone
number (2 digits).
C.Tone
Talk.
If no one answers a doorphone call within a specified time period, the call is cancelled.
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1.10.1 If a Doorphone/Door Opener is Connected
Opening a Door (Door Open)
Some extensions may be prohibited from using this feature.
From a specified extension
PT/SLT/PS
5
Enter
Off-hook.
5
55.
doorphone no.
Enter doorphone
number (2 digits).
C.Tone
On-hook.
From any extension while talking to the doorphone
PT/SLT/PS
5
C.Tone
Enter 5.
•
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On-hook.
The door open will be triggered for a specified time period.
1.10.2 If an External Relay is Connected
1.10.2 If an External Relay is Connected
Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX.
To switch on the relay
PT/SLT/PS
5
Off-hook.
•
Enter
6
56.
relay no.
C.Tone
Enter relay number
(2 digits).
On-hook.
The relay will be switched off after a specified time period.
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1.10.3 If an External Sensor is Connected
1.10.3 If an External Sensor is Connected
Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected
to the PBX.
To answer a sensor call
PT/SLT/PS
D.Tone
Off-hook.
•
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On-hook.
If you do not answer a sensor call within a specified time period, the sensor call will stop.
1.10.4 If a Host PBX is Connected
1.10.4 If a Host PBX is Connected
–
Accessing External Services (External Feature Access [EFA])
Accessing External Services (External Feature Access [EFA])
You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature
is only effective for an outside call.
<Example> To hold the current call and then talk to the new party
PT/PS
SLT
While hearing a tone
While hearing a tone
FLASH/
RECALL
OR
desired service
code
(EFA)
6
0
desired service
code
OR
TRANSFER
6
0
Press FLASH/RECALL or EFA.
Or press TRANSFER and
then enter 60.
•
Enter desired
service code.
Press Recall/
hookswitch.
Enter
60.
Enter desired
service code.
In this case, the FLASH/RECALL button on a proprietary telephone must be set to External
Feature Access (EFA) mode through system programming.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit an External Feature Access (EFA) button.
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1.10.5 If a Voice Processing System is Connected
1.10.5 If a Voice Processing System is Connected
You or an outside party can access the Voice Processing System from a telephone.
–
Call Forwarding to Voice Mail (Voice Mail Integration)
If your PBX has a Panasonic Voice Processing System connected (e.g., KX-TVP/KX-TVS series) using digital
integration, the following features are also available:
–
Screening Calls (Live Call Screening [LCS])
–
Recording a Conversation
•
Voice Processing System features are not available for SIP Extension users.
However, a KX-HGT100 user can use some of the Voice Processing System features.
Refer to the Quick Reference Guide of the KX-HGT100 for details about available features.
Call Forwarding to Voice Mail (Voice Mail Integration)
– To forward your calls to your mailbox
– To transfer a call to a mailbox
– To listen to messages
If you cannot answer calls, you can forward them to your mailbox. You can select the type of incoming calls
(Intercom Calls/Outside Calls/Both Calls) that are forwarded.
If your telephone has a Message button, the Message light turns on when a message is left in your mailbox.
You will hear an indication tone* when going off-hook, regardless of whether or not your telephone has a
Message button.
You can also create a Voice Mail Transfer button on your phone to transfer received outside calls to a mailbox
of another extension so that calling parties can leave messages (Voice Mail Transfer). The duration for
recording depends on the Voice Processing System. Using the Voice Mail Transfer button, you can also
perform the following operations with one touch (for digital integration only):
– To forward a call to your mailbox while it is ringing
– To transfer your own call to the called extension’s mailbox
– To listen to messages
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1.10.5 If a Voice Processing System is Connected
To forward your calls to your mailbox
PT/SLT/PS
0
Both Calls
OR
7
1
1
Outside Calls
OR
2
Off-hook.
Enter
71.
Intercom Calls
Enter 0 to 2 as you desire.
0
Cancel
2
All Calls
3
Busy
4
No Answer
5
Busy/No Answer
Enter required number.
For
"Cancel",
For
"Cancel",
go on-hook
go on-hook
directly.0.
directly
after entering
voice mail floating
extension no.
#
Enter voice mail floating
extension number.
Enter #.
C.Tone
On-hook.
To forward a call to your mailbox while it is ringing
PT/PS
While on-hook
(Voice Mail
Transfer)
Press Voice Mail
Transfer.
To transfer a call to a mailbox
PT/PS
During a conversation
(DSS)
(Voice Mail
Transfer)
Press Voice Mail
Transfer.
OR
desired
extension no.
Press DSS or dial desired
extension number.
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1.10.5 If a Voice Processing System is Connected
To transfer your own call to the called extension’s mailbox
PTPT/PS
and SLT
extension no.
OR
(DSS)
Off-hook.
Dial extension number
or press DSS.
R.B.Tone
OR
B.Tone
(Voice Mail
Transfer)
OR
DND Tone
Press Voice Mail
Transfer.
To listen to messages
PT/SLT/PS
MESSAGE
OR
(Voice Mail
Transfer)
OR
Off-hook.
voice mail floating
extension no.
Press MESSAGE or Voice Mail
Transfer, or enter voice mail
floating extension number.
•
*Indication tone after going off-hook
1s
•
If using a PS in parallel with a PT or SLT (in Wireless XDP Parallel mode), you cannot use
the Voice Mail Transfer button to forward a call to your mailbox while it is ringing.
•
The default voice mail floating extension number is 500.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Voice Mail Transfer button or a Message button.
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1.10.5 If a Voice Processing System is Connected
Screening Calls (Live Call Screening [LCS])
While a caller is leaving a message in your mailbox, you can monitor the call without
answering. If you so desire, you can answer the call while monitoring. There are two
methods available (Default: Hands-free mode).
Hands-free mode:
You can monitor the message automatically, live through the telephone speaker.
Private mode:
You will hear an alarm tone while the caller is leaving a message.
Before operating
• Create a Live Call Screening (LCS) button (Personal Programming).
• Select the mode, either Hands-free or Private (Personal Programming).
• Set the extension PIN (Personal Identification Number).
• Set the Live Call Screening feature.
To set Live Call Screening
PIN: Personal Identification Number
PT/PS
extension PIN
(Live Call
Screening)
Press Live Call
Screening.
Enter extension PIN
(max. 10 digits).
This is required only when
an extension PIN is stored.
To cancel Live Call Screening
PT/PS
(Live Call
Screening)
Press red Live Call Screening.
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1.10.5 If a Voice Processing System is Connected
Operation Flowchart
The operations in the shaded areas can be done hands-free.
PT/PS
Hands-free Mode
Private Mode
(Alarm Tone)
Monitoring (Hands-free)
Monitoring
SP-PHONE
OR
No operation
MONITOR
OR
Monitoring (Handset)
(Live Call
Screening)
Press SP-PHONE, MONITOR or Live Call
Screening.
Off-hook.
Stop
monitoring Answering
SP-PHONE
(Live Call
Screening)
OR
Press Live Call
Screening.
MONITOR
Stop
monitoring
Answering
the call
Stop
monitoring
Answering
the call
On-hook.
Press
Live Call
Screening.
OR
Press
SP-PHONE
or MONITOR.
SP-PHONE
Off-hook.
•
•
•
•
OR
(Live Call
Screening)
MONITOR
Press SP-PHONE or
MONITOR.
Off-hook.
The Live Call Screening (LCS) button light shows the feature status as follows:
Off: LCS is off.
Flashing green rapidly: Alerting in the Private mode.
Flashing green slowly: Monitoring.
Red on: LCS is on.
The manager extension can clear an extension PIN.
This feature is available for a single line telephone if it is connected to a proprietary telephone
in parallel. (Private mode only)
To answer the call while monitoring, press Recall/hookswitch.
Only the handset monitoring in the Private mode is available for PS users.
Customising Your Phone
• 3.1.2 Settings on the Programming Mode—Live Call Screening Mode Set
•
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Select the mode, either monitoring the message through the speaker automatically or
receiving, while the caller leaves a message.
3.1.3 Customising the Buttons
Create or edit a Live Call Screening (LCS) button.
1.10.5 If a Voice Processing System is Connected
Recording a Conversation
You can record a conversation into a mailbox while talking on the phone.
You can select the mailbox each time you record a conversation.
To record into your mailbox (Two-way Record)
PT/PS
During a conversation
To stop recording,
press this button again.
(Two-way
Record)
Press Two-way Record.
To record into another mailbox (Two-way Transfer)
PT/PS
During a conversation
(DSS)
OR
(Two-way
Transfer)
another
extension no.
Press Two-way
Transfer.
Press DSS or enter
another extension
number.
To stop recording,
press this button again.
To record into another mailbox with one touch (One-touch Two-way Transfer)
PT/PS
During a conversation
(One-touch
Two-way
Transfer)
Press One-touch Two-way Transfer.
•
The Two-way Record button light, Two-way Transfer button light or One-touch Two-way
Transfer button light shows the current status as follows:
Off: Not recording.
On: Recording the conversation.
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1.10.5 If a Voice Processing System is Connected
•
Note:
When you record your Two-way telephone conversations, you should inform the other party
that the conversation is being recorded.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch
Two-way Transfer button.
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1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
1.11 Administrative Features
1.11.1 Using the Telephones in a Hotel-type Environment
(Hospitality Features)
In a hotel-type environment, an extension assigned as a hotel operator can be used to
view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each
guest room extension. When the hotel operator presses a flexible button assigned as
"Check-in", "Check-out", or "Cleaned-up" on his/her extension, the extension will switch
to Room Status Control mode, and the light of the DSS button for each room extension
will show the current room status. This allows the hotel operator to manage guests and
rooms with just a telephone. In addition, the hotel operator can set automatic wake-up
calls for guest rooms.
–
–
–
–
Check-in
Check-out
Setting a Timed Reminder to a Room Extension (Remote Wake-up Call)
Cleaned-up
•
•
The hotel operator must be using a 6-line display PT to use the Check-in, Check-out, and
Cleaned-up features.
While in Room Status Control mode:
a. The hotel operator’s extension can only check extensions in/out and ready/not ready. All
other operations will be ignored.
b. The light of each DSS button shows the room status of the corresponding extension as
follows:
Off: Checked-out and Ready
Flashing Red: Checked-out and Not Ready
Red on: Checked-in
c. The lights of other buttons may not show their normal display.
d. The hotel operator’s extension is considered to be busy. Callers to that extension will
hear a busy tone.
Check-in
The hotel operator can change the room status of extensions to check-in by using the Check-in button assigned
on his/her extension.
To check in
Display PT
While on-hook
(Check-in)
EXIT
ENTER
extension no.
YES
OR
OR
(DSS)
Press Check-in.
Dial extension number and then press
"ENTER", or press desired DSS.
(Check-in)
Press "YES".
Press "EXIT"
or Check-in.
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1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
•
After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside
calls from the room extension. (Refer to "2.1.1 Extension Control".)
After check-in, all billing data previously charged to the extension will be cleared
automatically.
When the room status of extensions is changed, detailed room status information is recorded
automatically. This requires system programming.
<Example>
•
•
Date
Ext
Time
02/02/00 03:07PM
CO
1234
Dial Number
Check in
Check-out
The hotel operator can change the room status of extensions to check-out by using the Check-out button
assigned on his/her extension.
Depending on the setting of the PBX, the hotel operator can do the following:
• Record/edit charges for Minibar/Others
• Print out an invoice containing charge information
To check out a room with/without printing an invoice
Display PT
To check out with an invoice
While on-hook
ENTER
extension no.
(DSS)
Press Check-out.
NEXT
Press "PRINT".
OR
(Check-out)
PRINT
Dial extension number and then press
"ENTER", or press desired DSS.
Press "NEXT".
OR
To check out without an invoice
NEXT
Press "NEXT".
YES
EXIT
OR
Press "YES".
(Check-out)
Press "EXIT"
or Check-out.
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1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
To record/edit room charges and check out a room with/without printing an invoice
Display PT
While on-hook
ENTER
extension no.
minibar charge
OR
(Check-out)
(DSS)
Press Check-out.
Dial extension number and then press
"ENTER", or press desired DSS.
Enter minibar charge.
Press Down.
To check out with an invoice
PRINT
NEXT
Press "PRINT".
other charges
Press "NEXT".
OR
YES
To check out without an invoice
Enter other charges.
NEXT
Press "YES".
Press "NEXT".
EXIT
OR
(Check-out)
Press "EXIT"
or Check-out.
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1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
•
•
•
After check-out, Remote Extension Dial Lock is activated, and outside calls from the room
extension are restricted. (Refer to "2.1.1 Extension Control".)
After check-out, wake-up call and Call Log information for the room extension are cleared
automatically. In addition, features set on the room extension are reset to the default settings.
For a list of features that are reset, refer to "1.8.13 Clearing Features Set at Your Extension
(Extension Feature Clear)".
When the room status of extensions is changed, detailed room status information is recorded
automatically. This requires system programming.
<Example>
Date
Time
02/03/00 08:08AM
•
Ext
1234
CO
Dial Number
Check out
To print out an invoice, a printer should be connected to the PBX. If the room extension is in
use, an invoice cannot be printed out.
<Example>
****************************************
Hotel
*
*
****************************************
Check in : 01.JAN.00 06:31PM
Check out : 03.JAN.00 07:03AM
Room
: 202 : Mr. Smith
01/01/00
02/01/00
02/01/00
02/01/00
06:52PM
06:07PM
07:30PM
08:45PM
202
202
202
202
01
01
01
01
Telephone
Minibar
Others
Total
Call amount:0012
123456789
012345678901234
0011234567890123
104.30 (Tax
4.00 (Tax
0.00 (Tax
FR
01:24'30
00:10'12
00:06'36
00:03'00
00084.50
00010.20
00006.60
00003.00
10.000% =
10.000% =
15.000% =
108.30 (Tax Total
=
001
1234567890
12345
12345
9.48)
0.36)
0.00)
9.84)
Sheet : 002
======= Hotel NCPPBX =======
Tel: +41 3 12 34 56 78 Fax: +41 3 12 34 56 78
E-Mail: 12345678 hotelncppbx.ch
•
The PBX can store a limited amount of room information. When this storage becomes almost
full, the information of the extension that made the most calls is printed out automatically. In
this case, the printout is similar to the example above, but without categorised charge
information and the total. The PBX can then store new room information.
"Call amount:0012" in the example above indicates that the information of 12 phone calls has
previously been printed out automatically.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Check-in or a Check-out button.
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1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
Setting a Timed Reminder to a Room Extension (Remote Wake-up Call)
The hotel operator can remotely set or cancel a Timed Reminder to a room extension. This allows guests to
request wake-up calls without having to program the extension themselves. The hotel operator can also confirm
the current Timed Reminder setting for a room extension.
To set
PT
extension no.
7
6
1
OR
(DSS)
Off-hook.
Enter
12 H*:
76
.
Enter 1.
0
hour/minute
AM
OR
1
OR
24 H*:
0
PM
Once
OR
1
hour/minute
Enter hour (01–12) and minute (00–59) and then
0 for AM or 1 for PM.
Or enter hour (00–23) and minute (00–59).
•
Dial extension number
or press desired DSS.
Daily
C.Tone
Enter 0 for once
or 1 for daily.
On-hook.
* Enter the time in the format assigned to your PBX (12-hour or 24-hour).
To cancel
PT
extension no.
7
6
0
OR
(DSS)
Off-hook.
Enter
76
.
Enter 0.
Dial extension number
or press desired DSS.
C.Tone
On-hook.
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1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
To confirm
Display PT
extension no.
7
6
2
OR
(DSS)
Off-hook.
Enter
C.Tone
76
.
Enter 2.
Dial extension number
or press desired DSS.
The display shows
Timed Reminder
information.
On-hook.
•
•
Timed Reminder can also be set from the room extension. (For information about setting
Timed Reminder, refer to "1.8.1 Setting the Alarm (Timed Reminder)".) The most recent
setting will be valid no matter which extension made the setting.
When a Timed Reminder starts, and when it is answered or not answered, detailed Timed
Reminder information is recorded automatically. This requires system programming.
<Example>
Date
Time
02/02/00 02:45PM
02/02/00 02:46PM
02/02/00 02:47PM
•
Ext
1234
1234
1234
CO
Dial Number
Timed Reminder/Start
Timed Reminder/No Answer
Timed Reminder/Answer
Users of PTs without displays can confirm only whether a Timed Reminder has been set or
not by following the steps shown above. If set, a confirmation tone will be heard.
Cleaned-up
The hotel operator can change the room status of extensions depending on whether the room has been cleaned
or not by using the Cleaned-up button assigned on his/her extension. This allows the hotel operator to confirm
that the room is clean and ready for the next guest.
To change the cleaning status of a room
Display PT
While on-hook
ENTER
extension no.
(Cleaned-up)
Press
Cleaned-up.
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EXIT
OR
OR
(DSS)
(Cleaned-up)
Dial extension number and then press
"ENTER", or press desired DSS.
Press "EXIT"
or Cleaned-up.
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Cleaned-up button.
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1.11.2 Recording Information Using Preprogrammed Messages (Printing Message)
1.11.2 Recording Information Using Preprogrammed Messages
(Printing Message)
You can record a variety of information from your extension using up to 8 preprogrammed messages. Message
information from all extensions is recorded with the PBX. For example, it is possible to use this feature as a
time card by selecting preprogrammed "sign in" and "sign out" messages.
In a hotel-type environment, this feature can be used to record room information from a room extension.
For a list of preprogrammed messages, consult your dealer.
To record
PT/SLT
Off-hook.
•
7
6
Enter
761.
Enter message
number (1–8).
1
0300
message no.
parameter
(Snack charge)
Time
02/02/00 10:45AM
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parameter
*
Enter parameter
if required.
C.Tone
Enter #.
On-hook.
#
When a preprogrammed message is selected, detailed information is recorded automatically,
as shown below:
Date
•
message no.
* Depending on the content of the selected message, you may be required to enter a numeric
parameter, such as a price or time. Enter the correct number of characters as required for
the message. For information about required parameters, consult your dealer.
<Example>
If "Snack %%.%%" has been programmed as message number 1 (for recording charges for
room snacks consumed), hotel employees would enter data as in the example below using
the room extension:
761
•
1
Ext
1234
CO
Dial Number
Snack 03.00
Any charges recorded here are not related to charges that the hotel operator records when
checking out a room.
1.12.1 Walking Extension
1.12 Exchanging the Settings between Extensions
1.12.1 Walking Extension
You can exchange the settings set at another extension with your own settings. This allows you to use your
own settings, including your extension number, on another person’s extension. Settings such as extension
number and One-touch Dialling memory are available at the new extension. It is also possible to exchange the
DSS Console settings along with the extension settings. Walking Extension is useful, for example, when you
move to a new location in the office.
This feature is also known as Walking Station.
To exchange your settings with another extension
PT/SLT
Off-hook.
PIN: Personal Identification Number
7
2
Enter
727.
7
your
extension no.
Dial your extension
number.
extension PIN
D.Tone
Enter extension PIN
(max. 10 digits).
•
•
•
•
On-hook.
An extension personal identification number (PIN) is required to use this feature. Refer to
"
Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification
Number])" in "3.1.1 Customising Your Phone (Personal Programming)".
Your previous extension will receive the old settings of your new extension.
Extension settings can be exchanged between SLT and SLT, PT and PT, or SLT and PT.
If you are using a KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346
telephone with a Bluetooth wireless headset, and exchange the settings with another
KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone user, you
cannot use your Bluetooth wireless headset at the other extension.
Bluetooth wireless headsets are registered on extensions themselves. Therefore, you have
to register a Bluetooth wireless headset on each desired extension. For details about
registration, refer to "Bluetooth Registration" in "3.1.2 Settings on the Programming Mode".
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1.12.2 Enhanced Walking Extension
1.12.2 Enhanced Walking Extension
In addition to exchanging the settings between extensions (Walking Extension), you can change the status of
your extension to "Service-in" or "Service-out" (Enhanced Walking Extension).
Service-in: An extension is in use (normal status).
Service-out: Extension Dial Lock (® 1.6.4 Preventing Other People from Using Your Telephone (Extension
Dial Lock)), Do Not Disturb (DND) (® 1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])) and Display
Lock (® 3.1.2 Settings on the Programming Mode) are activated on an extension. When the extension is set
to "Service-out", the extension user cannot do the following:
– Make unauthorised outside calls
– Receive calls
– See their personal speed dialling directory, call log, or SVM log
– Play back voice messages in their mailbox
This feature is useful when:
a. one person uses the same extension settings at different locations, such as another branch office or at
home
b. two or more people use the same telephone in turn
<Example (a)> When using extension settings at a different location
Main Office
Service-in
Service-out
Service-out
Extension status
of Telephone A
Extn. No. 101
Service-in
Service-out
Extn. No. 101
Service-out
Extn. No. 102
Service-out
Branch Office
Extn. No. 102
Service-out
Extn. No. 102
Service-out
Service-out
Service-out
Service-in
Extn. No. 101
Service-in
Extension status
of Telephone B
Service-in
In this example, extension user A sets his/her own extension status to "Service-out" at the main office. Then,
he/she can set another extension status to "Service-in" at the branch office to have his/her own extension
settings available at the extension.
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1.12.2 Enhanced Walking Extension
<Example (b)> When two users share one telephone
User A
Extn. No. 101
Service-in
Extension
Status
User B
Extn. No. 101
Service-out
Service-out
Service-in
Extn. No. 101
Service-out
Service-out
Extn. No. 102
Service-out
Extn. No. 102
Service-out
Service-in
Service-in
Extn. No. 102
Service-in
In this example, extension users A and B work in shifts and use the same extension in turn. User A sets the
extension status to "Service-out" when he/she finishes work. Then, user B can set the extension status to
"Service-in" and have his/her own settings available at the extension.
To set an extension to Service-out status
PT/SLT
Off-hook.
7
2
Enter
727.
7
On-hook.
Enter #.
To set an extension to Service-in status and have your own settings available
PT/SLT
PIN: Personal Identification Number
Off-hook.
7
2
Enter
727.
your
extension no.
7
Enter
.
Dial your extension
number.
extension PIN
C.Tone
Enter extension PIN
(max. 10 digits).
•
•
On-hook.
An extension personal identification number (PIN) is required to use this feature. Refer to
"
Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification
Number])" in "3.1.1 Customising Your Phone (Personal Programming)".
Extension settings can be exchanged between SLT and SLT, PT and PT, or SLT and PT.
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1.13.1 Using the Call Log
1.13 Using a Display Proprietary Telephone
1.13.1 Using the Call Log
This is available for display proprietary telephones and portable stations.
–
Calling with the Incoming Call Log
–
Calling with the Outgoing Call Log
Calling with the Incoming Call Log
When you receive an outside call or an external sensor call, call information is recorded automatically in the
incoming call log. A preprogrammed number of calls can be logged per extension.
When the call log is full and other call arrives, the oldest call is deleted.
You can modify the logged telephone number.
When the Call Log button light turns on, there is a call which you did not answer.
The following information is logged.
• Caller’s Name
• Date/Time call received
• Answered or Not Answered
Confirmed or Not Confirmed
• Caller’s Phone Number
To confirm the log information with the Call Log button
Display PT
While on-hook
(Call Log)
Press Call Log until
desired party appears.
To confirm the log information with the Navigator Key
KX-NT300/KX-DT300/KX-T7600
While on-hook
Press Left twice.
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Press Up or Down until
desired party appears.
1.13.1 Using the Call Log
To clear the log information
Display PT
While confirming the log information
(Call Log)
TRANSFER
OR
Press Call Log, or Up or Down
until desired party appears.
Press TRANSFER.
To call
Display PT
While confirming the log information
(Call Log)
OR
Press Call Log, or Up or Down
until desired party appears.
Off-hook.
To store the caller’s information in personal speed dialling
Display PT
While confirming the log information
(Call Log)
OR
AUTO DIAL
STORE
Press Call Log, or Up or Down
until desired party appears.
•
•
•
•
•
Press STORE.
The Call Log button light shows the current status as follows:
Off: No incoming call. Or you have already viewed the call log.
Red on: You have missed calls to view.
If your call is answered by another extension, the caller’s information is recorded on the
displays of both your extension and the answering extension.
You can lock your call log display by using an extension PIN (Personal Identification Number),
so that you can prohibit access to your logged information (Display Lock). Refer to
"3.1.2 Settings on the Programming Mode".
You can also have a Call Log button for an ICD Group (Incoming Call Distribution Group).
If a call arrives while you are using the call log, the call log display will be replaced with the
caller’s information.
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1.13.1 Using the Call Log
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Call Log button or Call Log for ICD Group button.
Calling with the Outgoing Call Log
You can redial using the outgoing call log.
To call
KX-NT300/KX-DT300/KX-T7600
While on-hook
Press Left.
Press Up or Down
until desired number
appears.
Off-hook.
To call with the REDIAL button
Display PT
While on-hook
REDIAL
REDIAL
Press REDIAL to
display the outgoing
call log.*
•
•
Press REDIAL
until desired number
appears.
Off-hook.
* System programming is required for this operation.
This operation is available only for digital proprietary telephones with a display.
To store the caller’s information in personal speed dialling
Display PT
When the desired party is displayed
AUTO DIAL
STORE
Press STORE.
•
•
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You can lock your call log display by using an extension PIN (Personal Identification Number),
so that you can prohibit access to your logged information (Display Lock). Refer to
"3.1.2 Settings on the Programming Mode".
If a call arrives while you are using the call log, the call log display will be replaced with the
caller’s information.
1.13.2 Using the Directories
1.13.2 Using the Directories
You can call using the directories (Personal Speed Dialling Directory, System Speed Dialling Directory and
Extension Number Directory).
Only personal directories can be stored, edited or deleted on your extension.
If a call arrives while you are using a directory, the display will be replaced with the caller’s information.
–
Calling with the Directory
–
Storing Names and Numbers
–
Entering Characters
Calling with the Directory
To select and call
KX-NT300/KX-DT300/KX-T7600
While on-hook
Press Right until
desired directory
appears.*
•
•
•
•
•
Press Up or Down
until desired
party appears.
Off-hook.
* The display order is as follows:
One time: Personal Speed Dialling Directory
Two times: System Speed Dialling Directory
Three times: Extension Number Directory
To cancel or exit, press the CANCEL or FLASH/RECALL button.
You can lock your personal speed dialling directory by using an extension PIN (Personal
Identification Number), so that you can prohibit access to it (Display Lock). Refer to
"3.1.2 Settings on the Programming Mode".
Directory entries generally should include name and number. If the name is not registered,
an entry cannot be displayed.
The System Speed Dialling Directory can be displayed simply by pressing the AUTO DIAL/
STORE button while on-hook.
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1.13.2 Using the Directories
Storing Names and Numbers
To store a Personal Speed Dialling Directory item
Display PT
While on-hook
phone no.
Enter phone number
(max. 32 digits).
•
•
•
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User Manual
PROGRAM
OR
name
OR
AUTO DIAL
AUTO DIAL
STORE
STORE
Press ENTER
or STORE.
Enter name
(max. 20 characters).
Press ENTER
or STORE.
OR
PAUSE
Press PROGRAM
or PAUSE.
Telephone numbers and names displayed are stored using the first spare Personal Speed
Dialling memory available.
PS user: Refer to "Operating Instructions" for PS.
For more details, refer to "To store the names and numbers in personal speed dialling" in
"3.1.2 Settings on the Programming Mode".
1.13.2 Using the Directories
Entering Characters
You can enter the following characters. The tables show you the characters available for each button. Table
1 or Table 2 can be programmed.
Table 1 (Standard mode)
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1.13.2 Using the Directories
Table 1 (Standard mode for RU model)
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1.13.2 Using the Directories
Table 2 (Option mode)
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1.13.2 Using the Directories
Table 2 (Option mode for CE model)
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1.13.2 Using the Directories
Table 2 (Option mode for GR model)
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1.13.2 Using the Directories
Table 2 (Option mode for RU model)
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1.13.3 Accessing System Features (System Feature Access)
1.13.3 Accessing System Features (System Feature Access)
You can access a feature with the "Feature Access" menu.
To access "Feature Access" menu and select the feature
KX-NT300/KX-DT300/KX-T7600
While on-hook
Press Right
four times.
Press ENTER.
Press Up or Down
until the feature appears.
Features
Refer to
Automatic Callback Busy Cancel
1.2.4 When the Dialled Line is Busy or There is No Answer
Group Call Pickup
1.3.3 Answering a Call Ringing at Another Telephone (Call
Pickup)
Directed Call Pickup
1.3.3 Answering a Call Ringing at Another Telephone (Call
Pickup)
Paging
1.7.1 Paging
Doorphone Call
1.10.1 If a Doorphone/Door Opener is Connected
Door Open
1.10.1 If a Doorphone/Door Opener is Connected
External Relay
1.10.2 If an External Relay is Connected
External Background Music
2.1.4 Turning on the External Background Music (BGM)
•
This feature is not available for the KX-NT321 and KX-DT321.
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1.14.1 Self Labelling (KX-NT366 only)
1.14 Using an IP Proprietary Telephone
1.14.1 Self Labelling (KX-NT366 only)
The KX-NT366 IP-PT has 12 flexible buttons, and a display
for each button to show what feature, telephone number or
extension number is assigned to it. The display can also be
switched to show 3 other sets (Pages) of 12 flexible buttons
assignment by pressing the NEXT PAGE key. Different
features, telephone numbers or extension numbers can be
assigned to each button in every set. This means that 48
flexible buttons are available to an extension user.
Page 4
Page 3
Page 1
Page 2
Bank
CO 6
Home
CO 5
Sales
LCS
CO 4
CO 3
PDN
CO 2
To switch display
KX-NT366
Press NEXT PAGE
to display the desired page.
•
•
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When you answer an incoming call or when you seize an outside line, the display
automatically changes to the page that contains the green lit button.
After customising each button, you can set the displayed text for the button. For details about
customising buttons, refer to "3.1.3 Customising the Buttons".
1.15.1 Operation List
1.15 Using a KX-HGT100 SIP Extension
1.15.1 Operation List
To access PBX features, the access numbers (extension numbers or feature numbers) are required.
KX-HGT100 (firmware version 2.00 or later) users can use the following features:
Note
•
•
To execute an operation, you must press the OK button after pressing all the buttons of the operation.
If these feature numbers do not work properly with the KX-HGT100, ensure that the firmware of the
KX-HGT100 and the MPR software file version of the PBX are upgraded to their latest versions. For
details, consult your dealer.
Features
Refer to
Intercom Call
1.2.1 Basic Calling
Calling Another Extension
Operator Call
1.2.1 Basic Calling
To call an operator (Operator Call)
Automatic Line Access
1.2.1 Basic Calling
To select an idle outside line automatically (Automatic Line
Access)
Outside Line Group Access
1.2.1 Basic Calling
To select an idle outside line in the specified outside line group
automatically (Outside Line Group Access)
TIE Line Access
1.2.1 Basic Calling
Making a Call to a Private Network (TIE Line Access)
Redial
1.2.3 Redial
Redialling the Last Number You Dialled (Last Number
Redial)
Speed Dialling—System/Personal
1.2.2 Easy Dialling
–
Using Numbers Stored in the PBX (System Speed
Dialling)
–
Using Numbers Stored at Your Extension (Personal
Speed Dialling)
Personal Speed Dialling—
Programming
1.2.2 Easy Dialling
Using Numbers Stored at Your Extension (Personal Speed
Dialling)
Doorphone Call
1.10.1 If a Doorphone/Door Opener is Connected
External BGM On/Off
2.1.4 Turning on the External Background Music (BGM)
S-CO Line Access
1.2.1 Basic Calling
To select the specified outside line
Account Code Entry
1.2.1 Basic Calling
Using an Account Code (Account Code Entry)
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1.15.1 Operation List
Features
192
Refer to
Preventing the telephone number from
showing when making outside calls
1.15.3 Displaying Your Telephone Number on the Called
Party’s Telephone
Showing the telephone number when
making outside calls
1.15.3 Displaying Your Telephone Number on the Called
Party’s Telephone
Connected Line Identification
Restriction (COLR)
1.8.5 Preventing Your Telephone Number Being Displayed on
the Caller’s Telephone (Connected Line Identification Restriction
[COLR])
Calling Line Identification Restriction
(CLIR)
1.8.6 Preventing Your Number Being Displayed on the Called
Party’s Telephone (Calling Line Identification Restriction [CLIR])
Calling/Connected Line Identification
Presentation (CLIP/COLP)
1.8.4 Displaying Your Telephone Number on the Called Party
and Caller’s Telephone (Calling/Connected Line Identification
Presentation [CLIP/COLP])
Call Forwarding (FWD)/Do Not Disturb
(DND)—Intercom/Outside Calls
1.6.1 Forwarding Calls
FWD/DND Settings Using Fixed FWD/DND Button
Group FWD/DND
1.6.1 Forwarding Calls
To set forwarding status and outside destinations to ring in
parallel for outside calls to an ICD Group
Call Pickup Deny
1.3.3 Answering a Call Ringing at Another Telephone (Call
Pickup)
Denying Other People the Possibility of Picking Up Your
Calls (Call Pickup Deny)
Wrap-up—Not Ready
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/
Log-out, Wrap-up)
To enter/leave Not Ready mode
Login/Logout
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/
Log-out, Wrap-up)
To set Log-in/Log-out
Absent Message
1.6.3 Showing a Message on the Caller’s Telephone Display
(Absent Message)
Extension Dial Lock
1.6.4 Preventing Other People from Using Your Telephone
(Extension Dial Lock)
Time Service Switch
2.1.2 Time Service Mode Control
Remote Extension Dial Lock
2.1.1 Extension Control
Changing the Settings of Other Extensions
Extension Feature Clear
1.8.13 Clearing Features Set at Your Extension (Extension
Feature Clear)
Extension PIN (Personal Identification
Number)
3.1.1 Customising Your Phone (Personal Programming)
Assigning an Extension PIN to Your Extension (Extension
PIN [Personal Identification Number])
Built-in Simplified Voice Message
(SVM)
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message
[SVM])
Conference*1
1.4.5 Multiple Party Conversation
User Manual
1.15.1 Operation List
Features
*1
*2
Refer to
Message Waiting
1.2.4 When the Dialled Line is Busy or There is No Answer
Leaving a Message Waiting Indication/Calling Back the
Caller Who Left an Indication (Message Waiting)
DND Override*2
1.2.4 When the Dialled Line is Busy or There is No Answer
To an Extension Refusing the Call (DND Override)
KX-HGT100 users cannot originate a conference call, but can be added as members.
KX-HGT100 users cannot use DND Override to call someone who has set the DND feature, but can let other extensions call them
using DND Override when the DND feature is set.
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1.15.2 Speed Dialling
1.15.2 Speed Dialling
Using a KX-HGT100 SIP Extension, you can store and dial phone numbers in your telephone for your personal
use. Refer to the Quick Reference Guide of the KX-HGT100 for instructions.
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1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone
1.15.3 Displaying Your Telephone Number on the Called Party’s
Telephone
When making an outside call, you can present your telephone number to the called
party. The number assigned to your extension will be displayed on the display of the
other party’s telephone.
To show
KX-HGT100
6
Off-hook.
Enter
8
68.
outside
phone no.
Dial outside phone
number.
To prevent your number from being shown
KX-HGT100
6
Off-hook.
Enter
7
67.
outside
phone no.
Dial outside phone
number.
Availability of this feature depends on the following:
• The ISDN service of the other party’s telephone company
• The telephone service of the other party’s ITSP (Internet Telephony Service Provider)
• The settings of the other party’s telephone equipment
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1.16.1 Cellular Phone Features
1.16 Cellular Phone Features
1.16.1 Cellular Phone Features
When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone,
you can use the following features if enabled through system programming.
–
Transferring to an Extension in the PBX
–
Adding Other Parties during a Conversation (Conference)
Talking to Two Parties Alternately (Call Splitting)
–
–
Paging and then Transferring a Call
•
Some features may not be available for cellular phones, depending on the type of outside
line being used.
Transferring to an Extension in the PBX
To transfer
Cellular Phone
During a conversation
D.Tone
Enter #.
extension no.
Dial extension number.
Talk.
On-hook.
This step can be omitted.
•
•
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When transferring a call from an analogue trunk, you cannot talk to the destination party after
dialling an extension number.
You cannot transfer a call to a DISA floating extension number.
1.16.1 Cellular Phone Features
Adding Other Parties during a Conversation (Conference)
To establish a conference call
Cellular Phone
During a conversation
Enter #.
3
extension no.
D.Tone
Dial extension number.
Talk to the
new party.
Enter #.
C.Tone
Enter 3.
Talk with multiple parties.
Talking to Two Parties Alternately (Call Splitting)
Cellular Phone
During a conversation
OR
D.Tone
Enter #.
extension no.
Dial extension number.
Talk to the
other party.
Enter #.
Talk to the
original party.
The other party will be on hold.
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1.16.1 Cellular Phone Features
Paging and then Transferring a Call
Cellular Phone
During a conversation
D.Tone
Enter #.
3
Enter
3
33.
paging group
no.
C.Tone
Dial paging group
number (2 digits).
The party is placed on hold.
Wait for an
answer.
Talk.
On-hook.
The held party and the paged extension
are connected and start a conversation.
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Announce.
Section 2
Manager Operation
This chapter shows the manager how to control the
other extensions or the PBX.
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2.1.1 Extension Control
2.1 Control Features
2.1.1 Extension Control
The manager extension can control the settings of other extensions.
–
Changing the Settings of Other Extensions
Changing the Settings of Other Extensions
To lock/unlock other extensions (Remote Extension Dial Lock)
This feature is also known as Remote Station Lock Control.
PT/SLT/PS/SIP Extn.
2
7
Off-hook.
•
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User Manual
Enter
8
78.
Unlock
extension no.
OR
3
Lock
Enter 2 to unlock
or 3 to lock.
Enter extension
number.
C.Tone
On-hook.
The manager can use Remote Extension Dial Lock to unlock any extension, whether that
extension was locked remotely (Remote Extension Dial Lock) or from the extension itself
(Extension Dial Lock).
2.1.2 Time Service Mode Control
2.1.2 Time Service Mode Control
The manager extension or the preprogrammed extension can change the time mode (Day, Lunch, Break or
Night).
There are two methods (Automatic or Manual) of changing the time modes.
Automatic: enables the time mode for each day of the week to change automatically. You may also change
it manually.
Manual: enables to change a mode manually as follows.
To change the time mode (Day/Night/Lunch/Break)
PT/PS
While on-hook
(Time Service
(Day/Night/
Lunch/Break))
Press Time Service
(Day/Night/Lunch/Break)
until the desired mode
appears.
PT/SLT/PS/SIP Extn.
0 Day
7
8
0
1 Night
2 Lunch
C.Tone
3 Break
Off-hook.
Enter
780.
Enter 0 to 3
as you desire.
On-hook.
To select the time service switching mode (Automatic/Manual)
PT/PS
While on-hook
(Time Service
Switching Mode
(Automatic/Manual))
Press Time Service Switching
Mode (Automatic/Manual).
•
•
•
Besides the time mode, there is Holiday mode. It can change mode once on a specified date.
The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows:
Off: Day mode
Green on: Lunch mode
Flashing green: Break mode
Red on: Night mode
Flashing red: Holiday mode
The Time Service Switching Mode (Automatic/Manual) button light shows the current status
as follows:
Off: Automatic
Red on: Manual
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2.1.2 Time Service Mode Control
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Time Service (Day/Night/Lunch/Break) button or a Time Service Switching
Mode (Automatic/Manual) button.
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2.1.3 Restriction Level Control (Dial Tone Transfer)
2.1.3 Restriction Level Control (Dial Tone Transfer)
The manager extension can change the restriction level, permitting an extension to
make a call.
PT/PS
During a conversation with an extension
(Toll Restriction/
Call Barring)
C.Tone
Press Toll Restriction/
Call Barring.
•
On-hook.
The extension can hear the dial
tone and then make a call.
The restriction level is changed to the preprogrammed level of Toll Restriction/Call Barring
button.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Toll Restriction/Call Barring button.
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2.1.4 Turning on the External Background Music (BGM)
2.1.4 Turning on the External Background Music (BGM)
The manager extension can select and broadcast background music in the office through external speakers.
To select and start/stop the background music
[For KX-NCP series PBX users]
PT/SLT/PS/SIP Extn.
BGM no.
3
5
1
OR
C.Tone
0
Off-hook.
Enter
35.
Enter 1.
Enter BGM number
(1 digit) or 0 to stop.
On-hook.
[For KX-TDE series PBX users]
PT/SLT/PS/SIP Extn.
external
pager no.
3
5
OR
BGM no.
OR
0
Off-hook.
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Enter
35.
Enter external
pager number
(1 digit) or for all.
Enter BGM number
(1 digit) or 0 to stop.
C.Tone
On-hook.
2.1.5 Recording Outgoing Messages (OGM)
2.1.5 Recording Outgoing Messages (OGM)
The manager extension can record three kinds of greeting messages (OGM) as follows:
1. DISA message: Used to greet and guide callers so that they access an extension
user group or outside party without operator assistance.
2. Incoming Call Distribution Group message: Used to greet and guide callers to
an incoming call distribution group.
3. Timed Reminder message: Used for a wake-up call message when the extension
answers the Timed Reminder.
All messages have their own extension numbers. You can select the desired message. You have two methods
for recording a message. One is recorded using the handset, and the other is recorded from an external BGM
(MOH) port.
To record
PT
3
Off-hook.
Enter
6
36.
AUTO DIAL
STORE
1
Enter 1.
OGM floating
extension no.
Progress
Tone &
C.Tone
Enter OGM floating
extension number.
Record
message.
The message
is played back.
C.Tone
Press STORE.
On-hook.
When the time limit passes,
it stops automatically.
To play back
PT
3
Off-hook.
Enter
6
36.
2
OGM floating
extension no.
Enter 2.
Enter OGM floating
extension number.
C.Tone
The message
is played back.
On-hook.
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2.1.5 Recording Outgoing Messages (OGM)
To record from an external BGM (MOH) port
[For KX-NCP series PBX users]
PT
3
Off-hook.
Enter
6
3
36.
You hear
the message.
OGM floating
extension no.
1
Enter 31.
CONF
C.Tone
Enter OGM floating
extension number.
The message
is recorded.
Progress
Tone &
C.Tone
AUTO DIAL
C.Tone
STORE
Press STORE.
Press CONF.
When the time limit
passes, it stops
automatically.
The message
is played back.
On-hook.
[For KX-TDE series PBX users]
PT
3
Off-hook.
Enter
You hear
the message.
6
36.
Enter 3.
Enter BGM port
number (1 digit).
Enter OGM floating
extension number.
C.Tone
The message
is recorded.
Progress
Tone &
C.Tone
AUTO DIAL
STORE
C.Tone
Press STORE.
When the time limit
passes, it stops
automatically.
The message
is played back.
On-hook.
User Manual
OGM floating
extension no.
CONF
Press CONF.
206
BGM port
no.
3
2.1.5 Recording Outgoing Messages (OGM)
To clear the message
PT
3
Off-hook.
•
Enter
6
36.
0
OGM floating
extension no.
Enter 0.
Enter OGM floating
extension number.
Progress
Tone &
C.Tone
On-hook.
The default of OGM floating extension numbers is 5xx (xx: two-digit number of message).
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2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out)
2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk
Busy Out)
When a problem is found on a certain outside line, the PBX automatically makes it unavailable for use
temporarily. The manager can manually enable the outside line and allow users to use it again.
To re-enable an outside line
PT/SLT/PS
Off-hook.
•
208
User Manual
7
8
Enter
785.
5
outside line no.
Enter outside line number
(3 digits).
C.Tone
On-hook.
In some countries/areas, the PBX may not be able to automatically make a faulty outside line
unavailable for use.
2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor
2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor
NDSS buttons can be customised on any extension connected to your PBX. An NDSS
button allows an extension user to monitor another extension connected to another PBX
in a private network. The NDSS button light shows the current status of the monitored
extension in the same way as a DSS button. When it becomes unnecessary to monitor
an extension connected to another PBX, the manager can stop the PBX from monitoring
it. Any NDSS buttons set to monitor that extension will also stop monitoring.
PTPT/PS
and SLT
7
8
4
another PBX
extension no.
OR
C.Tone
(NDSS)
Off-hook.
•
Enter
784.
Dial another PBX extension
number and then enter #, or
press NDSS.
On-hook.
To restart monitoring of an extension after performing this operation, go off-hook, press the
corresponding NDSS button, and go on-hook.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Network Direct Station Selection (NDSS) button.
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2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor
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Section 3
Customising Your Phone & System
This chapter shows you how to customise your
individual telephone or PBX according to your needs.
Find the desired setting and program as necessary.
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211
3.1.1 Customising Your Phone (Personal Programming)
3.1 Customising Your Phone (Personal
Programming)
3.1.1 Customising Your Phone (Personal Programming)
You can customise your telephone features. For example, you can change the initial settings or button features
according to your needs.
–
Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number])
•
If you change your desk and extension, refer to "1.12.1 Walking Extension".
Assigning an Extension PIN to Your Extension (Extension PIN [Personal
Identification Number])
You can assign a password to each extension.
The following features require an extension PIN.
1. Screening calls (Live Call Screening [LCS])
2. Prohibiting other people from seeing your personal speed dialling directory, call log, SVM log, and from
playing back the voice messages in your message box (Display Lock)
3. Using the same settings as your extension at other extensions (Walking Extension)
4. Remote Control Operation (Walking COS)
5. Extension Dial Lock Clear
To set
PIN: Personal Identification Number
PT/SLT/PS/SIP Extn.
Off-hook.
#
Enter #.
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User Manual
7
9
Enter
799.
same
extension PIN
Enter same extension PIN
(max. 10 digits).
extension PIN
1
9
Enter 1.
#
Enter extension PIN
(max. 10 digits).
C.Tone
Enter #.
On-hook.
3.1.1 Customising Your Phone (Personal Programming)
To cancel
PIN: Personal Identification Number
PT/SLT/PS/SIP Extn.
Off-hook.
7
9
Enter
799.
9
0
Enter 0.
stored
extension PIN
C.Tone
Enter stored
extension PIN.
On-hook.
CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your
password (extension PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a. Keeping your PIN secret.
b. Selecting a complex, random PIN that cannot be easily guessed.
c. Changing your PIN regularly.
•
•
•
Valid numbers for an extension PIN are "0" through "9".
If the wrong extension PIN is entered a preprogrammed number of times, the PIN is locked.
If you forget your extension PIN or your extension PIN is locked, your manager can clear the
extension PIN and extension PIN lock.
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3.1.2 Settings on the Programming Mode
3.1.2 Settings on the Programming Mode
You can programme features using the programming mode.
–
Setting Features
–
Clearing Features
•
•
To exit at any time, lift the handset.
To enter the programming mode when using a PS, refer to "Operating Instructions" for PS.
Setting Features
The default settings are shown in bold letters. For later reference, place a check mark in the boxes below to
indicate your customised setting.
Notice
The default value may vary depending on country/area.
To enter the programming mode
To programme
To exit
PROGRAM
OR
PROGRAM
programming
input
Press PROGRAM
or PAUSE.
Item
OR
OR
AUTO DIAL
PAUSE
STORE
STORE
OR
PAUSE
Follow
programming
input.
Programming
Input
selection &
parameter
AUTO DIAL
Press ENTER
or STORE.
Follow Selection Press ENTER Press PROGRAM
& Parameter.
or PAUSE.
or STORE.
Selection & Parameter
PT: The display shows the PBX or shelf number, slot
number and port number.
<example for users of KX-NCP500/KX-NCP1000/
KX-TDE100/KX-TDE200>
EXT1050:10308
PBX no.
Port no.
Slot no.
Your extension information*1
0
0
<example for users of KX-TDE600>
EXT2100:20101
Shelf no.
Port no.
Slot no.
(1–4)
PS: The display shows the PS number.
<example>
EXT3001:99001
PS no.
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3.1.2 Settings on the Programming Mode
Item
Programming
Input
Display Contrast Selection*2
Preferred display contrast
level from the 4 levels
available
Display Language
Selection
Which display language do
you prefer?
Display Switching Mode
Would you like the call
duration to be shown
automatically on the display
when answering an outside
call?
Display Backlight
Selection*2*3
Would you like to turn on the
display backlight of the
telephone?
Self Labelling Display
Contrast
Preferred display contrast
level from the 4 levels
available for Self Labelling
(KX-NT366 only)
Hot Line
Would you like to dial a preset
number simply by going
off-hook?
0
0
0
0
1
Light
2
Little Light
3
Little Dark
4
Dark
1
English
2
2nd Language
3
3rd Language
4
4th Language
5
5th Language
1
2
0
Selection & Parameter
0
No—Manual (The display
keeps showing all of the outside
caller’s information unless you
change it to the call duration
manually.)
1
Yes—Automatic (The first
line of the display will change
to the call duration
automatically when you
answer an outside call.)
3
4
0
Yes—Automatic
1
Yes—always On
2
No—always Off
1
Light
2
Little Light
3
Little Dark
4
Dark
5
1
1
1
2
desired no. (max. 32 digits)
0
Do not use
1
Use
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3.1.2 Settings on the Programming Mode
Item
Calling Line Identification
Restriction (CLIR)
Should you prevent your
number being displayed on
the called party’s telephone?
Calling/Connected Line
Identification Presentation
(CLIP/COLP)
Which number should be
displayed on the called and
calling party’s telephone?
Programming
Input
1
1
Selection & Parameter
0
No—Allows your number
to be displayed
1
Yes—Prevent your number
being displayed
0
Caller ID assigned to your
extension
1
Caller ID assigned on the
outside line being used
3
4
0
No line
1
An idle outside line
+
CO button no.
(01–36)*4/
(01–84)*5
or
2
Preferred Line Assignment
—Outgoing
Which do you prefer to seize
when you go off-hook to make
calls?
1
9
A CO/ICD Group button
(CO)
3
Intercom (On a PDN
extension, an idle PDN button is
selected when going off-hook.)
or
INTERCOM
(PDN)
No line
0
The longest ringing line
(when multiple calls arrive)
1
Preferred Line Assignment
—Incoming
Which line do you prefer to
answer when you go
off-hook?
+
CO button no.
(01–36)*4/
(01–84)*5
or
2
2
0
A CO/ICD Group button
(CO)
3
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User Manual
(PDN)
A PDN button
3.1.2 Settings on the Programming Mode
Item
Programming
Input
Selection & Parameter
0
Alternate Receiving—Ring/
Voice*2
How do you prefer to receive
an intercom call?
Parallelled Telephone*2*6
Should the single line
telephone in parallel ring?
Forced Answerback
Selection*2
Do you prefer to answer a call
without going off-hook
regardless of the AUTO ANS
button status?
Live Call Screening Mode
Set*2
Which service do you prefer
when a calling party is
recording a message in your
mailbox?
LCS Mode Set (After
Answering)
Would you like to keep
recording after answering the
call in the LCS mode?
Automatic Call Waiting*7
Would you prefer to
automatically hear a call
waiting tone when you receive
a call while already on the
phone?
Manual Call Waiting
How would you prefer to
receive call waiting
notifications for intercom
calls?
2
2
2
2
2
3
3
Ringing (Tone Call)
1
Directly—The party’s voice
is heard without ringing.
2
Ring only—Prohibiting the
caller switching to the voice
mode.
0
No—The telephone will not
ring.
1
Yes—The telephone will
ring.
1
2
0
No—Disable
1
Yes—Enable
3
0
You can monitor the
message through the telephone
speaker. (Hands-free mode)
1
Only an alarm tone is heard.
(Private mode)
5
0
No—Stop recording
1
Yes—Keep recording
0
No—Off
1
Yes—On
0
No call (Off)
1
Tone (BSS)
6
0
1
2
Voice announcement
through the built-in speaker
(OHCA)*8
3
Voice announcement
through the handset (Whisper
OHCA)*8
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3.1.2 Settings on the Programming Mode
Item
Programming
Input
Call Waiting Tone Type
Selection
Which type of call waiting tone
do you prefer?
3
Absent Message
Would you like to show a
message on the caller’s
telephone display?
Selection & Parameter
0
Tone 1
1
Tone 2
0
No—Off
2
4
0
message no. (1–
8)
Yes—Shows your personal
message.
9
Personal Absent Message
Creating your personal
message
4
5
Call Forwarding (FWD)/Do
Not Disturb (DND)
To forward or refuse some or
all of your incoming calls
message (max. 16 characters)
1
0
/
FWD/DND
(for both calls)
0
Off
1
Do Not Disturb (DND)
+ desired
no.
(max. 32 digits)
All—Forward all calls
+ desired
no.
(max. 32 digits)
Busy—Forwarded when
your extension is busy.
+ desired
no.
(max. 32 digits)
No Answer—Forwarded
when you do not answer.
+ desired
no.
(max. 32 digits)
Busy/No Answer—
Forwarded when you do not
answer or when your extension
is busy.
2
3
5
1
(for outside calls)
5
2
(for intercom
calls)
4
5
FWD N/A Timer
To set the timer for "No
Answer" and "Busy/No
Answer"
Call Pickup Deny
Should you prohibit other
people from picking up your
calls?
Headset Operation*2*6
Do you use the headset?
218
User Manual
5
6
6
Yes—Shows the selected
message.
(0–120) seconds
(Default: 15 seconds)
3
0
No—Allow
1
Yes—Deny
0
No—Headset off
1
Yes—Headset on
0
1
3.1.2 Settings on the Programming Mode
Item
Programming
Input
Executive Busy Override
Deny
Do you prohibit other people
from joining your
conversation?
6
Paging Deny*2
Would you like to prohibit
paging announcements?
6
Key Pad Tone Set*2
Do you prefer to hear the key
pad tone?
6
Selection & Parameter
0
No—Allow
1
Yes—Deny
0
No—Allow
1
Yes—Deny
0
No—Off
1
Yes—On
0
No—Off
2
3
4
Background Music (BGM)*2
Do you want background
music through your telephone
speaker while on-hook?
6
Bluetooth Registration*9
To register a Bluetooth
wireless headset on your
extension*10
6
6
Pass key (max. 16 digits)
Bluetooth Removal*9
To cancel the registration of a
Bluetooth wireless headset on
your extension*10
6
7
Confirm that the ID of your Bluetooth wireless headset
is displayed.
Extension PIN (Personal
Identification Number)
To set your extension PIN or
change the stored extension
PIN
Extension Dial Lock
To prevent other people from
using your telephone
9
5
0
1
+ BGM no.
(1 digit)
extension PIN
(max. 10 digits) +
ENTER/STORE +
same extension
PIN
To set an extension PIN
stored extension
PIN +
new extension
PIN
(max. 10 digits) +
ENTER/STORE +
same extension
PIN
To change the stored extension
PIN
extension PIN
(max. 10 digits) +
0
9
1
Yes—On
extension PIN
(max. 10 digits)
+ 1
To unlock
To lock
User Manual
219
3.1.2 Settings on the Programming Mode
Item
Display Lock*2
To prevent other people from
seeing your personal speed
dialling directory, call log,
SVM log, and from playing
back the voice messages in
your message box
One-touch Dialling
Assignment Mode
Selection
Do you prefer to set the
One-touch dialling only?
*1
*2
*3
*4
*5
*6
*7
*8
*9
*10
Programming
Input
9
2
Selection & Parameter
extension PIN
(max. 10 digits) +
0
To unlock
extension PIN
(max. 10 digits) +
1
To lock
0
No—Normal (Any Flexible
buttons can be modified.)
1
Yes—Only One-touch
dialling buttons can be modified.
However, to modify them, there
is no need to enter "2" before the
number.
#
Not available for some IP-PTs depending on the card in the PBX that the IP-PT is connected to.
Not available for a PS.
Only available for KX-T7633/KX-T7636/IP-PTs (except KX-NT265/KX-NT321)/KX-DT343/KX-DT346 telephones.
CO button numbers (25–36) are available only when the Add-on Key Module is set up to your telephone.
CO button numbers (25–84) are available only when the Add-on 60 Key Module (KX-NT305) is set up on a KX-NT300 series telephone
(not available for the KX-NT366).
Not available for the KX-T7665.
This setting applies to both outside and intercom calls. For intercom calls, this feature must be enabled through system programming.
Only available for certain digital proprietary telephones.
Only available for KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones.
Registering and cancelling a Bluetooth wireless headset may take time. Please avoid any interruption during that time by, for example,
going off-hook.
CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your
password (extension PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a. Keeping your PIN secret.
b. Selecting a complex, random PIN that cannot be easily guessed.
c. Changing your PIN regularly.
220
•
After the programme number is entered, the programme title is displayed.
The programming screen can be changed with the Navigator Key (Up or Down).
•
You can select the parameter with the Navigator Key (Up or Down) instead of entering a
number.
User Manual
3.1.2 Settings on the Programming Mode
To store the names and numbers in personal speed dialling
PROGRAM
1
0
personal speed
dialling no.
OR
OR
AUTO DIAL
PAUSE
STORE
Press PROGRAM
or PAUSE.
phone no.
Enter personal speed
dialling number (2 digits).
Enter 10 and then press ENTER.
Or press STORE.
OR
name
STORE
STORE
Enter phone number
(max. 32 digits).
Press ENTER
or STORE.
OR
AUTO DIAL
AUTO DIAL
Enter name*
(max. 20 characters).
Press ENTER
or STORE.
PROGRAM
OR
PAUSE
Press PROGRAM
or PAUSE.
•
* To enter characters, refer to "
Entering Characters".
User Manual
221
3.1.2 Settings on the Programming Mode
To edit the names and numbers of personal speed dialling
PROGRAM
1
0
personal speed
dialling no.
OR
OR
AUTO DIAL
PAUSE
STORE
Press PROGRAM
or PAUSE.
Enter 10 and then press ENTER.
Or press STORE.
Enter personal speed
dialling number (2 digits).
To erase a number or character
CLEAR
Press Left or Right
to select a desired part.
Press "CLEAR".
OR
AUTO DIAL
STORE
To insert a number or character
Press ENTER
or STORE.
number/character
Press Left or Right
to select a desired part.
Enter a number or
character.
It will be inserted in front
of the selected part.
Clearing Features
You can clear or change to features as follows:
Features
222
Default Setting
Display Switching Mode
Automatic
Hot Line
Off
Calling Line Identification Restriction (CLIR)
Allow
Calling/Connected Line Identification Presentation (CLIP/COLP)
Caller ID assigned on your
extension
Preferred Line Assignment—Outgoing
Intercom
Preferred Line Assignment—Incoming
The longest ringing line
Alternate Receiving—Ring/Voice
Ringing (Tone Call)
Parallelled Telephone
Paired SLT will ring
Forced Answerback Selection
Disable
Live Call Screening Mode Set
Hands-free mode
User Manual
3.1.2 Settings on the Programming Mode
Features
Default Setting
LCS Mode Set (After Answering)
Stop recording
Automatic Call Waiting
Off
Manual Call Waiting—Intercom Calls
Off (No call/No tone)
Call Waiting Tone Type Selection
Tone 1
Absent Message
Off
Personal Absent Message
Cleared
Call Forwarding (FWD)/Do Not Disturb (DND)—Intercom/Outside
Calls
Off
FWD N/A Timer
15 seconds
Call Pickup Deny
Allow
Headset Operation
Headset off
Executive Busy Override Deny
Allow
Paging Deny
Allow
Key Pad Tone Set
On
Background Music (BGM)
Off
Data Line Security
Off
Connected Line Identification Restriction [COLR]
Allow
Log-in/Log-out
Log-in
Message Waiting
Off
Timed Reminder
Cleared
To set
PROGRAM
PROGRAM
OR
PAUSE
OR
OR
AUTO DIAL
AUTO DIAL
STORE
Press PROGRAM
or PAUSE.
•
Enter ##.
Press ENTER
or STORE.
OR
PAUSE
STORE
Press ENTER
or STORE.
Press PROGRAM
or PAUSE.
If you do not desire that the Call Waiting, FWD/DND or Hot Line to be cleared by this feature,
please ask your dealer.
User Manual
223
3.1.3 Customising the Buttons
3.1.3 Customising the Buttons
You can customise the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key
Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons.
•
•
To enter the programming mode when using a PS, refer to "Operating Instructions" for PS.
The buttons in the table below can only be set on certain flexible buttons, as follows:
– Flexible buttons on PTs/Add-on Key Modules/PSs: all buttons can be set.
– Flexible buttons on DSS Consoles: all buttons except CTI and Primary Directory Number
(PDN) buttons can be set.
– Programmable feature (PF) buttons: only the One-touch Dialling button can be set.
To enter the programming mode
To programme
To exit
To continue
PROGRAM
PROGRAM
programming
input
OR
OR
OR
PAUSE
AUTO DIAL
PAUSE
STORE
Press PROGRAM
or PAUSE.
Press desired
flexible button.
Follow
programming input.
Button
Press ENTER
or STORE.
Press PROGRAM
or PAUSE.
Programming Input
Loop-CO (L-CO)
224
Group-CO (G-CO)
#
+ Outside line group no. (2 digits)
Single-CO (S-CO)
0
+ Outside line no. (3 digits)
Direct Station Selection
(DSS)
1
+ Extension no.
One-touch Dialling*1
2 *² + Desired no. (max. 32 digits)
Incoming Call Distribution
Group (ICD Group)
3
Message
4
0
Message for Another
Extension
4
0
#
0
+ delayed ringing time [0–7])*3
+ Extension no./Incoming call distribution group
extension no.
Call Forwarding (FWD)/Do
Not Disturb (DND)—Both
calls
4
1
FWD/DND—Outside calls
4
2
FWD/DND—Intercom calls
4
3
Group FWD—Both calls
4
4
User Manual
+ Incoming call distribution group extension no. (+
+ Incoming call distribution group extension no.
3.1.3 Customising the Buttons
Button
Programming Input
Group FWD—Outside calls
4
5
+ Incoming call distribution group extension no.
Group FWD—Intercom
calls
4
6
+ Incoming call distribution group extension no.
Account
4
8
Conference
4
9
Terminate
5
0
External Feature Access
(EFA)
5
1
Call Charge Reference
5
2
Call Park
5
3
Call Park (Automatic Park
Zone)
5
3
Call Log*4
5
4
Call Log for ICD Group*4
5
4
Log-in/Log-out
5
5
Log-in/Log-out of a
specified group
5
5
Log-in/Log-out for all
groups
5
5
Hurry-up
5
6
Wrap-up
5
7
System Alarm*4
5
8
Time Service (Day/Night/
Lunch/Break)
5
9
Answer*4
6
0
Release*4
6
1
Toll Restriction/Call Barring
6
2
+ Toll Restriction/Call Barring Level (1–7)
ISDN Service*6
6
3
+ Desired no. (max. 32 digits)
Calling Line Identification
Restriction (CLIR)
6
4
Connected Line
Identification Restriction
(COLR)
6
5
+ Parking zone no. (2 digits)
+ Incoming call distribution group extension no.
+ Incoming call distribution group extension no.
+ Incoming call distribution group extension no.
+ 0/1/2/3*5 (+
#
+ Tenant no.)
User Manual
225
3.1.3 Customising the Buttons
Button
ISDN-Hold
6
6
Headset*4*7
6
7
Time Service Switching
Mode (Automatic/Manual)
6
8
(+ Tenant no.)
Network Direct Station
Selection (NDSS)*8
6
9
+ Another PBX extension no.
CTI
7
0
Primary Directory Number
(PDN)
7
1
Secondary Directory
Number (SDN)
7
2
Check-in*4
8
0
Check-out*4
8
1
Cleaned-up*4
8
2
Two-way Record*10
9
0
+ Voice mail floating extension no.*11
Two-way Transfer*10
9
1
+ Voice mail floating extension no.*11
One-touch Two-way
Transfer*10
226
Programming Input
#
+ delayed ringing time (0–7)*9
+ Voice mail floating extension no.*11 + # + Extension
no./Incoming call distribution group extension no.
9
1
Live Call Screening (LCS)*10
9
2
Voice Mail Transfer*10
9
4
User Manual
+ Extension no. +
+ Voice mail floating extension no.*11
3.1.3 Customising the Buttons
•
*1 " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be
stored.
If you do not want to display the stored number when making a call, press the Secret
(INTERCOM) button before and after the numbers you wish to conceal.
If you store an outside party’s number, you should first store a line access number.
If you need to enter an account code, you can enter the specified account code before the
line access number.
<Example>
SECRET
49
1234
Account code feature no. Account code
•
•
•
•
•
•
•
•
•
•
•
•
•
#
0/9
[ 123 4567 ]
Account code delimiter
Automatic line
access number
Phone number
*2 For a PF button, "2" is not required to enter before the desired number.
*3 Depending on the settings of your PBX, you may be required to enter delayed ringing time
(0: Immediate, 1: 1 ring, 2: 2 rings, 3: 3 rings, 4: 4 rings, 5: 5 rings, 6: 6 rings, 7: No ring). In
this case, you can automatically join a new ICD Group by creating a button for that group.
*4 This button is not available for a PS.
*5 0: Day/Night/Lunch/Break, 1: Day/Night/Break, 2: Day/Night/Lunch, 3: Day/Night
*6 Availability of this button depends on the ISDN service of your telephone company.
Refer to "1.2.5 Accessing the ISDN Service (ISDN Service Access)".
*7 This button is not available for the KX-T7665.
*8 The button may not be available depending on the networking method in use or the settings
of the PBX.
*9 It is possible to set delayed ringing for each SDN button.
*10 This button is used for the integrated voice mail features.
*11 The default voice mail floating extension number is 500.
To exit at any time, lift the handset.
For KX-NT366 users: After customising a flexible button, you can set the displayed text for
Entering Characters".
Self Labelling. To enter characters, refer to "
You can select the parameter with the Navigator Key (Up or Down) instead of entering a
number.
User Manual
227
3.1.3 Customising the Buttons
To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button
(Digital proprietary telephone only)
To continue
(CO)
OR
(CO)
OR
(ICD Group)
(ICD Group)
OR
OR
(PDN)
(PDN)
OR
OR
(SDN)
(SDN)
OR
OR
INTERCOM
INTERCOM
PROGRAM
Press
PROGRAM.
Press CO, ICD Group,
PDN, SDN, or
INTERCOM.
•
•
tone type no.
PROGRAM
OR
R.Tone
AUTO DIAL
STORE
Enter tone type
number.*
Press ENTER or
STORE.
Press CO, ICD Group,
PDN, SDN, or
INTERCOM.
* Available tone types vary depending on the telephone you are using:
– KX-NT400/KX-NT300 series (except KX-NT321)/KX-NT136/KX-DT300 series (except
KX-DT321)/KX-T7600 series (except KX-T7665): Tone types "01" to "30" (01–20: tone,
21–30: melody) are available.
– KX-NT265/KX-NT321/KX-DT321/KX-T7665: Only tone types "01" to "08" are available.
It is possible to enter a tone type number from "09" to "30", but you will hear tone type
"01".
– Other telephones: Only tone types "01" to "08" are available.
It is possible to enter a tone type number from "09" to "30", but you will hear tone type
"02".
Only one ringing tone can be selected for all PDN buttons on your extension.
To clear the button
To continue
PROGRAM
PROGRAM
2
OR
PAUSE
OR
OR
AUTO DIAL
PAUSE
STORE
Press PROGRAM
or PAUSE.
228
User Manual
Press
PROGRAM.
Press desired
flexible button.
Enter 2.
Press ENTER or
STORE.
Press PROGRAM
or PAUSE.
3.2.1 Programming Information
3.2 Manager Programming
3.2.1 Programming Information
The manager can programme the following items.
• Call Charges
• Other Extensions Control
Available Extension
The extension assigned as a manager
Required Telephone
A Panasonic Proprietary Telephone with display (over 2 lines)
(e.g., KX-NT343, KX-DT346, KX-T7636)
Manager Password
To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234)
CAUTION
•
•
•
•
The PBX has a default password preset. For security, change the password the first time that you
programme the PBX.
It is strongly recommended that a password of 10 numbers or characters be used for maximum
protection against unauthorised access. For a list of numbers and characters that can be used in the
Entering Characters".
password, refer to "
To avoid unauthorised access to the PBX, keep the password secret. If it becomes known to others,
the PBX may be misused.
Change the password periodically.
Conditions
The programming extension must be idle, on-hook and holding no calls.
User Manual
229
3.2.2 Manager Programming
3.2.2 Manager Programming
Changing Call Charges and Extension Control
To enter the programming mode
To continue
PROGRAM
1
OR
manager
password
PAUSE
Press PROGRAM Enter
or PAUSE.
1.
Enter manager
password.
PROGRAM
OR
programming
input
HOLD
PAUSE
Press
HOLD.
Follow
programming
input.
Item
230
To exit
To programme
Press PROGRAM
or PAUSE.
Programming Input
Changing the manager password.
0
0
+
+ Password (max. 10 digits) +
Viewing extension call charges.
0
1
+
+ Extension no.
Clearing extension call charges.
0
1
+
+ Extension no. +
Setting the budget for extension call
charges.
0
2
+
+ Extension no. + Charge* +
Viewing call charges for each verification
code.
0
3
+
+ Verification code
Clearing call charges for each verification
code.
0
3
+
+ Verification code +
Setting the budget for each verification
code.
0
4
+
+ Verification code + Charge* +
Viewing call charges for each outside line.
0
5
+
+ Outside line no. (3 digits)
Assigning a charge rate for each outside
line group.
0
6
+
+ Outside line group no. (2 digits) +
+
Charge rate* +
Clearing all charges.
0
7
+
+
Printing the total call charge.
0
8
+
+
Locking/unlocking other extensions.
(Remote Extension Dial Lock)
9
0
+
+ Extension no. +
0
(to unlock) +
Clearing the PIN and PIN lock for
extensions.
9
1
+
+ Extension no. +
Clearing the PIN and PIN lock for
verification codes.
9
2
+
+ Verification code +
User Manual
+
1
(to lock)/
3.2.2 Manager Programming
Item
Setting the verification code PIN.
Programming Input
9
3
+
+ Verification code + PIN (max. 10 digits)
+
CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your
password (verification code PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a. Keeping your PIN secret.
b. Selecting a complex, random PIN that cannot be easily guessed.
c. Changing your PIN regularly.
•
* To enter a decimal point, press
.
User Manual
231
3.3.1 Programming Information
3.3 Customising Your System (System
Programming)
3.3.1 Programming Information
You can customise your system according to your requirements.
[Your system already has default settings (factory installed).]
The programming is shown below. (Programme number)
• The date and time [000]
• System speed dialling numbers and names [001]/[002]
• Extension number and name [003]/[004]
Available Extension
The extension allowed through COS programming
Required Telephone
A Panasonic Proprietary Telephone with display (over 2 lines)
(e.g., KX-NT343, KX-DT346, KX-T7636)
System Password
To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234)
CAUTION
•
•
•
•
The PBX has a default password preset. For security, change the password the first time that you
programme the PBX.
It is strongly recommended that a password of 10 numbers or characters be used for maximum
protection against unauthorised access. For a list of numbers and characters that can be used in the
Entering Characters".
password, refer to "
To avoid unauthorised access to the PBX, keep the password secret. If it becomes known to others,
the PBX may be misused.
Change the password periodically.
Conditions
The programming extension must be idle, on-hook and holding no calls.
List
Before programming, decide the settings and write them down. Your notes will provide a useful record of the
programming for future reference. Your dealer also has programming records which contain all of the system
programming. You may ask for photocopies of these tables to be aware of the facilities and features available.
232
User Manual
3.3.1 Programming Information
Icon Descriptions
Fixed Buttons
KX-NT300/
KX-DT300
KX-NT136/
KX-T7600
KX-T7200/
KX-T7400/
KX-T7500*1
REDIAL
SP-PHONE
Function
PREVIOUS (PREV)
NEXT
FWD/DND
CONF
AUTO DIAL
STORE (ENTER)
STORE
Back to Previous Menu
(CANCEL)
—
SHIFT
SHIFT
PAUSE
PAUSE
SHIFT
PROGRAM
HOLD
AUTO ANS
SHIFT
PAUSE
HOLD
MESSAGE
AUTO ANSWER
END
MESSAGE
SELECT
MUTE
MUTE
FLASH/
RECALL
FLASH
TRANSFER
TRANSFER
INTERCOM
INTERCOM
*1
PROGRAM
FLASH
CLEAR
SECRET
The buttons shown in this column are from the KX-T7400 series.
User Manual
233
3.3.1 Programming Information
Procedure
The basic steps are shown below.
1. Entering the programming mode
PROGRAM
system password
OR
PAUSE
Press PROGRAM
or PAUSE.
Enter
.
Enter system password.
2. Programming
You can enter each programme number (3 digits).
•
To exit the programming mode at any time, lift the handset.
3. Exiting the mode
PROGRAM
OR
PAUSE
Press PROGRAM
or PAUSE.
•
234
User Manual
To exit the programming mode at any time, lift the handset.
3.3.2 System Programming
3.3.2 System Programming
Date & Time [000]
The proprietary telephones display the current date and time while on-hook.
[In 12-hour Format]
0
0
date
year
0
SELECT
(AUTO ANS/MUTE,
MESSAGE)
Enter 000.
Press ENTER.
Enter year
(00–99).
Press ENTER. Press NEXT.
Press SELECT
for month.
Press Right.
hour
minute
Enter hour
(01–12).
Enter date
(01–31).
SELECT
(AUTO ANS/MUTE,
MESSAGE)
Enter minute Press SELECT
(00–59).
to choose AM or PM.
To end
END
(HOLD)
Press ENTER.
Press END.
[In 24-hour Format]
0
0
year
0
date
SELECT
(AUTO ANS/MUTE,
MESSAGE)
Enter 000.
Press ENTER.
Press ENTER.
Enter year
(00–99).
Press NEXT.
Press SELECT
for month.
Press Right.
hour
minute
Enter hour
(00–23).
Enter minute
(00–59).
Enter date
(01–31).
Press ENTER.
To end
END
(HOLD)
Press END.
User Manual
235
3.3.2 System Programming
•
After changing the desired values, you can press the ENTER button. You do not have to
perform the rest of the steps.
The clock starts immediately after the ENTER button is pressed.
You cannot leave a value empty.
You can clear the entry by pressing the CLEAR button.
To confirm your entry after storing data:
– The STORE button light: Lights red
– Confirmation Tone:
One beep: Your entry is accepted.
Three beeps: Your entry is rejected.
•
•
•
•
System Speed Dialling Number [001]
You can store the phone numbers of frequently dialled destinations.
To end
0
0
1
Enter 001.
Press ENTER.
system speed
dialling no.
phone no.
Enter system
speed dialling
number (3 digits).
Enter phone
number
(max. 32 digits).
Press ENTER. Press END.
To continue
OR
Press NEXT. Press PREV.
Press CANCEL.
•
•
If the desired number is more than 32 digits, divide the number and store it into more than
one speed dialling number.
" ", "#", FLASH/RECALL, PAUSE, and Secret (INTERCOM) can also be stored.
If you do not want to display the stored number when making a call, press the Secret
(INTERCOM) button before and after the numbers you wish to conceal.
If you store an outside party’s number, you should first store a line access number.
If you need to enter an account code, you can enter the specified account code before the
line access number.
<Example>
SECRET
49
1234
Account code feature no. Account code
236
User Manual
#
0/9
[ 123 4567 ]
Account code delimiter
Automatic line
access number
Phone number
3.3.2 System Programming
System Speed Dialling Name [002]
You can store the name associated with the speed dialling number. These names are displayed when making
calls using the display operation. To enter characters, refer to "
Entering Characters".
To end
0
0
2
Enter 002.
Press ENTER.
system speed
dialling no.
name
Enter system
speed dialling
number (3 digits).
Enter name
(max. 20
characters).
Press ENTER.
Press END.
To continue
OR
Press NEXT. Press PREV.
Press CANCEL.
Extension Number [003]
You can assign an extension number to each extension.
To end
0
0
3
Enter 003.
Press ENTER.
extension no.
new extension no.
Enter extension
number.
Enter new
extension number.
Press ENTER.
Press END.
To continue
OR
Press NEXT. Press PREV.
Press CANCEL.
•
•
The leading number(s) should be the same as the number(s) assigned for Flexible
Numbering.
A duplicate entry is invalid.
User Manual
237
3.3.2 System Programming
Extension Name [004]
You can store the name of an extension user. This is useful if you want to know who is calling, or who you are
calling when making an intercom call using the directory.
To enter characters, refer to "
Entering Characters".
To end
0
0
Enter 004.
4
extension no.
Press ENTER.
Enter extension
number.
name
Enter name
Press ENTER.
(max. 20 characters).
To continue
OR
Press NEXT.Press PREV.
Press CANCEL.
238
User Manual
Press END.
Section 4
Appendix
This chapter provides the Troubleshooting, the Feature
Number Table and Tone List. Check the
Troubleshooting section before consulting your dealer.
User Manual
239
4.1.1 Troubleshooting
4.1 Troubleshooting
4.1.1 Troubleshooting
Troubleshooting
Problem
The telephone does not work properly.
Remedy
•
•
The telephone does not respond when buttons
are pressed.
•
•
Some features do not work.
•
•
240
Confirm with your manager that your
settings are correct.
If the problem persists, consult your dealer.
The telephone is locked.
Unlock your telephone. (
1.6.4 Preventing Other People from Using
Your Telephone (Extension Dial Lock),
2.1.1 Extension Control)
Your telephone is connected to an eXtra
Device Port.
System programming is required. Consult
your dealer.
System management may restrict certain
features.
Consult your manager.
The feature numbers have changed.
Confirm the revised number and try again.
Even though following the manual instructions,
none of the operations work when using a
proprietary telephone.
•
The Intercom line was not seized. The seized
line, when going off-hook, was changed by
3.1.2 Settings on the
personal setting. (
Programming Mode)
In the manual, going off-hook means an
Intercom line is seized.
If the setting has been changed, press the
INTERCOM or PDN button after going off-hook
and follow the instructions.
The parallelled single line telephones do not ring.
•
"No ring" may be selected.
1.8.11 Setting
Change the setting to ring. (
the Parallelled Telephone to Ring (Parallelled
Telephone))
The telephone does not work using the personal
settings or with other settings. (One-touch
dialling, forwarding destination, etc.)
•
The extension line has been changed. The
previous telephone’s settings have not been
cleared.
Clear the settings and then programme
your desired settings again. (
1.8.13 Clearing Features Set at Your
Extension (Extension Feature Clear),
3.1.1 Customising Your Phone (Personal
Programming), 3.1.3 Customising the Buttons)
User Manual
4.1.1 Troubleshooting
Problem
Remedy
My proprietary telephone does not have a feature
button.
•
Some models do not have the feature
button.
Change a flexible button to the desired
button. (
3.1.3 Customising the Buttons)
Enter the specified feature number instead
of the feature button. (
1.1.1 Before
Operating the Telephones)
A reorder tone is audible or "Restricted" is
displayed.
•
The telephone is locked.
Unlock your telephone. (
1.6.4 Preventing Other People from Using
Your Telephone (Extension Dial Lock),
2.1.1 Extension Control)
Toll restriction is activated.
Consult your manager or dealer.
An account code is required. (
1.2.7 Calling without Restrictions,
Using
an Account Code (Account Code Entry) in
1.2.1 Basic Calling)
•
•
I cannot make an outside call using the
One-touch Dialling button or speed dialling.
•
A line access number was not stored.
A line access number is required for
outside calls. (
1.2.1 Basic Calling,
3.1.3 Customising the Buttons)
I cannot remember the feature numbers.
•
If the feature numbers have been changed
from the default values, write the new feature
numbers in the table in "4.2.1 Feature Number
Table".
Ask your dealer to change the feature
numbers for easier use.
•
While talking to an outside party, the line is
disconnected.
•
The time limit has run out. (
1.4.1 Transferring a Call (Call Transfer),
1.4.5 Multiple Party Conversation)
Consult your dealer to extend the time limit,
if necessary.
Redialling does not function.
•
The stored number was more than 32 digits
or an extension number. (
1.2.3 Redial)
I cannot have a conversation using the Bluetooth
headset.
•
Make sure that the headset is properly
registered to the module.
Make sure that the headset is properly
charged according to the manual of the
headset.
Remove the wired headset from the
headset jack. Priority is given to the wired
headset when both are connected.
•
•
I cannot register, de-register, or confirm the ID of
the Bluetooth headset.
•
Make sure that the module is properly
installed in the IP-PT/DPT.
User Manual
241
4.1.1 Troubleshooting
Problem
Remedy
The PC and fax machine communication failed.
•
An indication tone may have interrupted
communication. (
1.8.9 Protecting Your
Line against Notification Tones (Data Line
Security))
I do not want to show my telephone number to the
calling or called party’s telephone.
•
(
1.8.5 Preventing Your Telephone
Number Being Displayed on the Caller’s
Telephone (Connected Line Identification
Restriction [COLR]), 1.8.6 Preventing Your
Number Being Displayed on the Called Party’s
Telephone (Calling Line Identification
Restriction [CLIR]))
I want to show my telephone number to the
calling or called party’s telephone.
•
(
1.8.4 Displaying Your Telephone
Number on the Called Party and Caller’s
Telephone (Calling/Connected Line
Identification Presentation [CLIP/COLP]),
1.15.3 Displaying Your Telephone Number on
the Called Party’s Telephone)
I cannot send a call waiting tone to the dialled
extension.
•
The other party has not set the Call Waiting
feature.
(
Sending a Call Waiting Notification
(Call Waiting), 1.4.4 Answering Call Waiting,
1.8.3 Receiving Call Waiting (Call Waiting/
Off-hook Call Announcement [OHCA]/Whisper
OHCA))
The other party has set Data Line Security.
1.8.9 Protecting Your Line against
(
Notification Tones (Data Line Security))
•
242
I forgot the password.
•
Ask the manager to assist you.
2.1.1 Extension Control)
(
The background music started suddenly.
•
Turn off the music.
(
1.8.8 Turning on the Background Music
(BGM), 2.1.4 Turning on the External
Background Music (BGM))
I do not want to display a number which is stored
in memory.
•
Conceal the number.
(
Storing Names and Numbers,
3.1.3 Customising the Buttons)
I want to confirm my extension number.
•
(
Your Extension Number in 1.1.1 Before
Operating the Telephones)
The date and time are not correct.
•
Set the date and time by system
programming.
Date & Time [000] in 3.3.2 System
(
Programming)
The display is not shown well.
•
Change the Display contrast level.
(
3.1.2 Settings on the Programming
Mode)
User Manual
4.1.1 Troubleshooting
Problem
Remedy
I want to distinguish the tones.
•
(
To distinguish the ringing tones for each
CO, ICD Group, PDN, SDN, or INTERCOM
button (Digital proprietary telephone only),
3.1.3 Customising the Buttons)
The MESSAGE button light lit.
•
Another extension left you a message
waiting indication while you were on the
phone or away from your desk.
An SDN button on my extension does not work.
•
A PDN button is not assigned on the
extension corresponding to your SDN
button.
Create a PDN button on the desired
extension. (
3.1.3 Customising the
Buttons)
User Manual
243
4.2.1 Feature Number Table
4.2 Feature Number Table
4.2.1 Feature Number Table
Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers.
If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference.
Default
(New)
Feature (While dial tone is heard)
Additional digits/buttons
1.2.1 Basic Calling
To call an operator (Operator Call)
9/0
(
To select an idle outside line
automatically (Automatic Line Access)
To select an idle outside line in the
specified outside line group
automatically (Outside Line Group
Access)
)
0/9
(
outside phone no.
)
outside line group no. (2 digits) + outside
phone no.
8
(
Making a Call to a Private Network
(TIE Line Access)
(
Using an Account Code (Account
Code Entry)
(
)
private phone no.
7
)
account code + # + outside phone no.
49
)
1.2.2 Easy Dialling
Using Numbers Stored at Your
Extension (Personal Speed Dialling)
– To store
– To dial
30
(
)
(
)
(
)
personal speed dialling no. (2 digits) +
phone no. + #
+ personal speed dialling no. (2 digits)
Using Numbers Stored in the PBX
(System Speed Dialling)
– To dial
To a Preset Number by Going
Off-hook (Hot Line)
system speed dialling no. (3 digits)
740
)
(
– To store
2 + phone no. + #
– To set
1
– To cancel
0
1.2.3 Redial
Redialling the Last Number You
Dialled (Last Number Redial)
244
User Manual
#
(
)
4.2.1 Feature Number Table
Default
(New)
Feature (While dial tone is heard)
Additional digits/buttons
1.2.4 When the Dialled Line is Busy or
There is No Answer
To cancel callback ringing (Automatic
Callback Busy Cancel)/To cancel
(CCBS Cancel)
Leaving a Message Waiting
Indication/Calling Back the Caller Who
Left an Indication (Message Waiting)
46
(
)
70
)
(
For an extension leaving a message
waiting indication
– To leave/cancel
1/0 + extension no.
For an extension receiving a message
waiting indication
– To call back
2
– To clear
0 + your extension no.
1.2.7 Calling without Restrictions
Using Your Calling Privileges at
Another Extension (Remote COS
Access)
To call with a verification code
(Verification Code Entry)
47
(
)
extension no. + extension PIN + phone
no.
+ verification code + verification code
PIN + phone no.
1.2.8 To Access Another Party Directly
from Outside (Direct Inward System
Access [DISA])
Calling through DISA
– To an extension
(In All Security Mode only)
– To an outside party
(In Trunk Security Mode/All
Security Mode only)
1.2.9 Setting Your Telephone from
Another Extension or through DISA
(Remote Setting)
your extension no./( + verification code)
+ extension PIN/verification code PIN +
extension no.
your extension no./( + verification code)
+ extension PIN/verification code PIN +
outside phone no.
your extension no. + extension PIN +
feature no.
– From another extension
– Through DISA
1.3.3 Answering a Call Ringing at
Another Telephone (Call Pickup)
Answering a Call from Another
Telephone (Call Pickup)
User Manual
245
4.2.1 Feature Number Table
Default
(New)
Feature (While dial tone is heard)
– Group
– Directed
Denying Other People the
Possibility of Picking Up Your Calls
(Call Pickup Deny)
Additional digits/buttons
40
(
group no. (2 digits)
)
41
(
extension no.
)
720
)
(
– To deny
1
– To allow
0
1.3.4 Answering a Call via an External
Speaker (Trunk Answer From Any
Station [TAFAS])
– Calls through an external speaker
42
)
(
1.3.6 Identifying Malicious Calling
Parties (Malicious Call Identification
[MCID])
[For KX-NCP series PBX users]
1
[For KX-TDE series PBX users]
speaker no. (1 digit)
7 3
(
)
1.4.1 Transferring a Call (Call Transfer)
Transferring a Call Using the ISDN
Service (Call Transfer [CT]—by ISDN)
phone no.
62
(
)
Transferring to an Outside Party
Using the SIP Service
– Blind Transfer
61
(
phone no. + #
)
1.4.2 Holding a Call
To hold (Call Hold)/To retrieve a call
(Call Hold Retrieve)
50
)
(
To retrieve a call (Call Hold Retrieve)
– Specified with a held line number
53
(
– Specified with a holding extension
number
Holding in a System Parking Zone
(Call Park)
246
outside line no. which is held (3 digits)
)
extension no. which has a held call
51
(
)
52
(
)
– To set
parking zone no. (2 digits)/
– To retrieve
stored parking zone no. (2 digits)
User Manual
4.2.1 Feature Number Table
Default
(New)
Feature (While dial tone is heard)
Additional digits/buttons
1.4.4 Answering Call Waiting
Answering Call Waiting in the PBX
Answering Call Waiting from the
Telephone Company
50
(
)
60
(
)
1.4.5 Multiple Party Conversation
Adding a Third Party during a
Conversation Using the ISDN Service
(Three-party Conference [3PTY]—by
ISDN)
phone no. + TRANSFER button + 3
62
)
(
1.6.1 Forwarding Calls
Forwarding Your Calls (Call
Forwarding [FWD])/
1.8.2 Refusing Incoming Calls (Do Not
Disturb [DND])
– Both Calls
– Outside Calls
– Intercom Calls
0 (Cancel)/
710
)
(
711
(
1 (Do Not Disturb [DND])/
)
712
(
2 (All calls) + phone no. + #/
)
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension
no.
– To set the timer for "No Answer"
and "Busy/No Answer"
713
(
00–99 (second)
)
To set/cancel (Call Forwarding [FWD]
for your Incoming Call Distribution
Group)
– Both Calls
– Outside Calls
– Intercom Calls
714
(
)
1 (Set) + ICD Group extension no. +
phone no. + #/0 (Cancel) + ICD Group
extension no.
715
)
(
716
(
)
User Manual
247
4.2.1 Feature Number Table
Default
(New)
Feature (While dial tone is heard)
Forwarding Your Calls Using ISDN
Service (Call Forwarding [CF]—by
ISDN)
Additional digits/buttons
7 5
(
)
– To set
outside line no. + # + multiple subscriber
no. + # + 2 (Unconditional)/3 (Busy)/4 (No
Reply) + phone no. + #
– To cancel
outside line no. + # + multiple subscriber
no. + # + 0
– To confirm
outside line no. + # + multiple subscriber
no. + # + 1
1.6.2 Using Voice Messaging (Built-in
Simplified Voice Message [SVM])
Recording a Normal Greeting
Message
– To record
38
(
1
)
– To play back
2
– To clear
0
Recording a Greeting Message for
Each Time Mode
– To record
8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break)
+1
– To play back
8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break)
+2
– To clear
8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break)
+0
To leave a voice message directly to
another extension’s message box
# + 6 + extension no.
Listening to Voice Messages Left
by Callers
3
Redirecting Your Calls to Your
Message Box
– Both Calls
– Outside Calls
248
User Manual
0 (Cancel)/
710
)
(
711
(
)
2 (All Calls) + floating extension no. for
the SVM feature*5 + #/
4.2.1 Feature Number Table
Default
(New)
Feature (While dial tone is heard)
– Intercom Calls
Additional digits/buttons
712
(
)
3 (Busy) + floating extension no. for the
SVM feature*5 + #/
4 (No Answer) + floating extension no. for
the SVM feature*5 + #/
5 (Busy/No Answer) + floating extension
no. for the SVM feature*5 + #
1.6.3 Showing a Message on the
Caller’s Telephone Display (Absent
Message)
750
(
)
– To set
1–9 (+ parameter) + #
– To cancel
0
1.6.4 Preventing Other People from
Using Your Telephone (Extension Dial
Lock)
77
(
)
– To lock
1
– To unlock
0 + extension PIN
– To make an outside call while your
extension is locked
47
(
)
your extension no. + extension PIN +
phone no.
1.7.1 Paging
Group Paging
33
(
paging group no. (2 digits)
)
1.7.2 Answering/Denying a Paging
Announcement
– To answer
– To deny
43
(
)
1
721
)
(
– To allow
0
1.7.3 Making a Conference Group Call
32
(
)
– To call and start a conversation
conference group no. (1 digit) + entry
code + #
– To call and make an announcement
conference group no. (1 digit) + entry
code + #
Join After Time Out
– To make a conference group call
with an entry code
– To join a conversation with an entry
code
conference group no. (1 digit) + entry
code + #
# + conference group no. (1 digit) + entry
code + #
User Manual
249
4.2.1 Feature Number Table
Default
(New)
Feature (While dial tone is heard)
1.8.1 Setting the Alarm (Timed
Reminder)
Additional digits/buttons
760
(
)
– To set
12H: 1 + hour/minute + 0 (AM)/1 (PM) +
0 (once)/1 (daily)
24H: 1 + hour/minute + 0 (once)/1 (daily)
– To cancel
0
1.8.3 Receiving Call Waiting (Call
Waiting/Off-hook Call Announcement
[OHCA]/Whisper OHCA)
– For intercom calls
(No call/Tone/OHCA/Whisper
OHCA)
731
– For outside calls
(No tone/Tone)
1.8.4 Displaying Your Telephone
Number on the Called Party and
Caller’s Telephone (Calling/Connected
Line Identification Presentation [CLIP/
COLP])
)
(
0 (No tone)/1 (Tone)
732
)
(
7 2
)
(
– Public
1
– Your extension
2
1.8.5 Preventing Your Telephone
Number Being Displayed on the
Caller’s Telephone (Connected Line
Identification Restriction [COLR])
7 0
)
(
– To show
0
– To prevent
1
1.8.6 Preventing Your Number Being
Displayed on the Called Party’s
Telephone (Calling Line Identification
Restriction [CLIR])
7 1
)
(
– To show
0
– To prevent
1
1.15.3 Displaying Your Telephone
Number on the Called Party’s
Telephone
– To prevent
– To show
250
0 (No call)/1 (Tone)/2 (OHCA)/3
(Whisper OHCA)
User Manual
67
(
)
68
(
)
4.2.1 Feature Number Table
Default
(New)
Feature (While dial tone is heard)
1.8.7 Preventing Other People from
Joining Your Conversation (Executive
Busy Override Deny)
Additional digits/buttons
733
(
)
– To prevent
1
– To allow
0
1.8.8 Turning on the Background
Music (BGM)
751
(
)
– To set
BGM no. (1 digit)
– To cancel
0
1.8.9 Protecting Your Line against
Notification Tones (Data Line Security)
730
(
)
– To set
1
– To cancel
0
1.8.11 Setting the Parallelled
Telephone to Ring (Parallelled
Telephone)
39
(
)
– Ring
1
– No Ring
0
1.8.12 Using Your PS in Parallel with a
Wired Telephone (Wireless XDP
Parallel Mode)
48
(
)
– To set
1 + paired wired extension no.
– To cancel
0
1.8.13 Clearing Features Set at Your
Extension (Extension Feature Clear)
790
(
)
1.9.1 Leaving an Incoming Call
Distribution Group (Log-in/Log-out,
Wrap-up)
Log-in
736
(
1 + ICD Group extension no./
)
Log-out
0 + ICD Group extension no./
To enter/leave Not Ready mode
1.9.2 Monitoring and Controlling the
Call Status of an Incoming Call
Distribution Group (Incoming Call
Distribution Group Monitor)
1 (Not Ready)/0 (Ready)
735
)
(
ICD Group extension no.
*3
739
(
)
1.10.1 If a Doorphone/Door Opener is
Connected
User Manual
251
4.2.1 Feature Number Table
Default
(New)
Feature (While dial tone is heard)
Doorphone Call
Opening a Door (Door Open)
1.10.2 If an External Relay is
Connected
Additional digits/buttons
31
(
doorphone no. (2 digits)
)
55
(
doorphone no. (2 digits)
)
relay no. (2 digits)
56
)
(
1.10.4 If a Host PBX is Connected
Accessing External Services
(External Feature Access [EFA])
service code
60
(
)
1.10.5 If a Voice Processing System is
Connected
Call Forwarding to Voice Mail
(Voice Mail Integration)
– Both Calls
– Outside Calls
710
(
0 (Cancel)/
)
711
(
– Intercom Calls
2 (All Calls)/
)
712
)
(
3 (Busy)/
4 (No Answer)/
5 (Busy/No Answer)
+ voice mail floating extension no.*6 + #
1.11.1 Using the Telephones in a
Hotel-type Environment (Hospitality
Features)
Setting a Timed Reminder to a
Room Extension (Remote Wake-up
Call)
*4
76
(
)
– To set
12H: 1 + extension no. + hour/minute + 0
(AM)/1 (PM) + 0 (once)/1 (daily)
24H: 1 + extension no. + hour/minute + 0
(once)/1 (daily)
– To cancel
0 + extension no.
– To confirm
2 + extension no.
1.11.2 Recording Information Using
Preprogrammed Messages (Printing
Message)
message no. (+ parameter) + #
761
)
(
1.12.1 Walking Extension
727
(
your extension no. + extension PIN
)
1.12.2 Enhanced Walking Extension
– To set an extension status to
Service-out
252
User Manual
#
727
(
)
4.2.1 Feature Number Table
Default
(New)
Feature (While dial tone is heard)
Additional digits/buttons
– To set an extension status to
+ your extension no. + extension PIN
Service-in
2.1.1 Extension Control
To lock/unlock other extensions
(Remote Extension Dial Lock)
*1
– To unlock
– To lock
*2
extension no.
782
)
(
783
(
2.1.2 Time Service Mode Control
extension no.
)
780
)
(
– Day/Night/Lunch/Break
2.1.4 Turning on the External
Background Music (BGM)
0/1/2/3
35
*1
(
)
– To start
[For KX-NCP series PBX users]
1 + BGM no. (1 digit)
[For KX-TDE series PBX users]
external pager no. (1 digit)/ + BGM no.
(1 digit)
– To stop
[For KX-NCP series PBX users]
10
[For KX-TDE series PBX users]
external pager no. (1 digit)/ + 0
2.1.5 Recording Outgoing Messages
(OGM)
36
*1
(
)
– To record
1 + OGM floating extension no.*7
– To play back
2 + OGM floating extension no.*7
– To record from an external BGM
[For KX-NCP series PBX users]
31 + OGM floating extension no.*7
[For KX-TDE series PBX users]
3 + BGM port no. (1 digit) + OGM floating
extension no.*7
(MOH) port
– To clear
2.1.6 Allowing Users to Seize an
Unavailable Outside Line (Trunk Busy
Out)
0 + OGM floating extension no.*7
*1
2.1.7 Releasing Network Direct
Station Selection (NDSS) Monitor
outside line no. (3 digits)
785
(
)
another PBX extension no. + #
784
*1
(
)
User Manual
253
4.2.1 Feature Number Table
Default
(New)
Feature (While dial tone is heard)
Additional digits/buttons
3.1.1 Customising Your Phone
(Personal Programming)
Assigning an Extension PIN to
Your Extension (Extension PIN
[Personal Identification Number])
*1
*2
*3
*4
*5
*6
*7
254
799
(
)
– To set
1 + extension PIN + # + same extension
PIN + #
– To cancel
0 + stored extension PIN
Manager only
Manager and preprogrammed extension user only
Supervisor only
Hotel operator only
The default floating extension number for the SVM feature is 591.
The default voice mail floating extension number is 500.
The default of OGM floating extension numbers is 5xx (xx: two-digit number of message).
User Manual
4.2.1 Feature Number Table
Feature (While busy, DND or call tone is heard)
Default
1.2.4 When the Dialled Line is Busy or There is No Answer
Sending a Call Waiting Notification (Call Waiting)
1
To an Extension Refusing the Call (DND Override)
Joining an Existing Call (Executive Busy Override)
Leaving a Message Waiting Indication/Calling Back the Caller Who
Left an Indication (Message Waiting)
Monitoring Another Extension (Call Monitor)
Reserving a Busy Line (Automatic Callback Busy)/
Setting
Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS])
3
4
5
6
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice)
Feature (While dialling or talking)
Fixed Number
1.4.5 Multiple Party Conversation
Adding Other Parties during a Conversation (Conference)
3
1.10.1 If a Doorphone/Door Opener is Connected
From any extension while talking to the doorphone
5
User Manual
255
4.3.1 What is This Tone?
4.3 What is This Tone?
4.3.1 What is This Tone?
While on-hook
Ring Tones
The following tones are
programmable allowing
recognition of call type (Outside,
Intercom or Doorphone).
Tone 1
1s
Tone 2
1s
Tone 3
1s
Tone 4
1s
When going off-hook
Dial Tones
Tone 1
Normal
256
User Manual
1s
4.3.1 What is This Tone?
Tone 2
• When there are messages that
have previously been listened to
and no new messages recorded
by the SVM feature.
• When any of the following
features are set:
• Absent Message
• Background Music
• Call Forwarding
• Call Pickup Deny
• Call Waiting
• Do Not Disturb
• Extension Dial Lock
• Executive Busy Override
Deny
• Hot Line
• Timed Reminder
Tone 3
• After pressing TRANSFER or
Recall/hookswitch to hold a call
temporarily (e.g., Call Splitting)
• When the recording space of the
Built-in Simplified Voice
Message feature becomes
almost full
• While a called PS is being
searched
• When Account Code Entry is
performed
• When answering a Timed
Reminder call with no message
• When answering an external
sensor call
Tone 4
Message waiting indication was
received.
1s
1s
1s
When you make calls
Busy Tone
1s
User Manual
257
4.3.1 What is This Tone?
Reorder Tone
The outside line you tried to seize is
not assigned or denied.
1s
Ringback Tones
Tone 1
1s
Tone 2
1s
Do Not Disturb (DND) Tone
The dialled extension is refusing
incoming calls.
1s
While off-hook
Indication Tones
Tone 1
Call waiting tone
15 s
Tone 2
A call is on hold longer than the
specified time
15 s
When talking to an outside party
Warning Tone
This tone is sent 15, 10 and 5
seconds before the specified time for
disconnection.
1s
When setting the features or programming
Confirmation Tones
258
User Manual
4.3.1 What is This Tone?
Tone 1
• The feature setting was set
successfully.
• A call is received in Voice-calling
mode.
1s
Tone 2
• Before receiving a page through
an external speaker
• A call is received in Hands-free
mode.
1s
Tone 3
• Before the following features
activate:
• Retrieving a held call
• Picking up another call
• Paging/Answering a paging
announcement
• Answering the call through a
speaker
• When a conversation is
established with the extension in
the following modes:
• Hands-free Answerback
mode
• Voice-calling mode
• When making a call to or from a
doorphone.
1s
Tone 4
Establishing or leaving a conference
1s
Tone 5
A call has been put on hold.
1s
User Manual
259
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx
4.4 Revision History
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version
2.0xxx
New Contents
•
•
•
Feature Highlights
– Communication Assistant
1.15 Using a KX-HGT100 SIP Extension
– 1.15.1 Operation List
– 1.15.2 Speed Dialling
1.16 Cellular Phone Features
Changed Contents
•
•
•
•
•
•
260
1.1.1 Before Operating the Telephones
Connection Example
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])
– Walking COS via DISA
1.4.1 Transferring a Call (Call Transfer)
Transferring to an Extension in the PBX
1.4.5 Multiple Party Conversation
Adding Other Parties during a Conversation (Conference)
1.14.1 Self Labelling (KX-NT366 only)
1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone
User Manual
4.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx
4.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version
4.1xxx
Changed Contents
•
•
•
1.7.3 Making a Conference Group Call
Push-to-Talk
Starting a Conference Group Call using Hands-free Answerback
1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected
Line Identification Presentation [CLIP/COLP])
1.10.5 If a Voice Processing System is Connected
– VM Transfer Key Operation
User Manual
261
4.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version 5.0xxx
4.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version
5.0xxx
New Contents
•
1.4.1 Transferring a Call (Call Transfer)
Transferring to an Outside Party Using the SIP Service
Changed Contents
•
•
•
262
1.2.7 Calling without Restrictions
Using Your Calling Privileges at Another Extension (Remote COS Access)
1.7.3 Making a Conference Group Call
Push-to-Talk for PS and PT users
1.12.2 Enhanced Walking Extension
User Manual
4.4.4 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx
4.4.4 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx
New Contents
•
1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone
User Manual
263
4.4.5 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx
4.4.5 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx
New Contents
•
•
•
•
•
•
Feature Highlights
– Communication Assistant
– CA Call Accounting
1.1.1 Before Operating the Telephones
When You Use a Panasonic Proprietary Telephone
– Cleaned-up
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
Cleaned-up
1.15 Using a KX-HGT100 SIP Extension
– 1.15.1 Operation List
– 1.15.2 Speed Dialling
1.16 Cellular Phone Features
3.1.3 Customising the Buttons
– Cleaned-up
Changed Contents
•
•
•
•
•
•
•
264
1.1.1 Before Operating the Telephones
Connection Example
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])
– Walking COS via DISA
1.4.1 Transferring a Call (Call Transfer)
Transferring to an Extension in the PBX
1.7.3 Making a Conference Group Call
1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected
Line Identification Presentation [CLIP/COLP])
1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone
4.2.1 Feature Number Table
– Conference Group Call
User Manual
4.4.6 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx
4.4.6 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx
Changed Contents
•
•
1.7.3 Making a Conference Group Call
Push-to-Talk
Starting a Conference Group Call using Hands-free Answerback
1.10.5 If a Voice Processing System is Connected
– VM Transfer Key Operation
User Manual
265
4.4.7 KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx
4.4.7 KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx
New Contents
•
1.4.1 Transferring a Call (Call Transfer)
Transferring to an Outside Party Using the SIP Service
Changed Contents
•
•
•
266
1.2.7 Calling without Restrictions
Using Your Calling Privileges at Another Extension (Remote COS Access)
1.7.3 Making a Conference Group Call
Push-to-Talk for PS and PT users
1.12.2 Enhanced Walking Extension
User Manual
4.4.8 KX-TDE600 PGMPR Software File Version 3.0xxx
4.4.8 KX-TDE600 PGMPR Software File Version 3.0xxx
New Contents
•
•
•
Feature Highlights
– Communication Assistant
– CA Call Accounting
1.15 Using a KX-HGT100 SIP Extension
– 1.15.1 Operation List
– 1.15.2 Speed Dialling
1.16 Cellular Phone Features
Changed Contents
•
•
•
•
•
•
•
1.1.1 Before Operating the Telephones
Connection Example
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])
– Walking COS via DISA
1.4.1 Transferring a Call (Call Transfer)
Transferring to an Extension in the PBX
1.7.3 Making a Conference Group Call
1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected
Line Identification Presentation [CLIP/COLP])
1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone
4.2.1 Feature Number Table
– Conference Group Call
User Manual
267
4.4.9 KX-TDE600 PGMPR Software File Version 4.1xxx
4.4.9 KX-TDE600 PGMPR Software File Version 4.1xxx
Changed Contents
•
•
268
1.7.3 Making a Conference Group Call
Push-to-Talk
Starting a Conference Group Call using Hands-free Answerback
1.10.5 If a Voice Processing System is Connected
– VM Transfer Key Operation
User Manual
4.4.10 KX-TDE600 PGMPR Software File Version 5.0xxx
4.4.10 KX-TDE600 PGMPR Software File Version 5.0xxx
New Contents
•
1.4.1 Transferring a Call (Call Transfer)
Transferring to an Outside Party Using the SIP Service
Changed Contents
•
•
•
1.2.7 Calling without Restrictions
Using Your Calling Privileges at Another Extension (Remote COS Access)
1.7.3 Making a Conference Group Call
Push-to-Talk for PS and PT users
1.12.2 Enhanced Walking Extension
User Manual
269
4.4.10 KX-TDE600 PGMPR Software File Version 5.0xxx
270
User Manual
Index
User Manual
271
Index
A
Absent Message 117, 218, 249
Accessing System Features (System Feature Access) 189
Accessing the ISDN Service (ISDN Service Access) 49
Account Button 27, 225
Account Code Entry 34, 244
Adding Other Parties during a Conversation
(Conference) 81
Alarm Setting 131
Alarm Setting, Remote 171
Alternate Calling—Ring/Voice 50, 255
Alternate Receiving—Ring/Voice 217
Announcement, Making 125
Announcement, Making/Answering 121
Answer Button 25, 28, 60, 225
Answering Calls 56
Answering Calls, Hands-free 57
Answering Calls, Malicious 62
Answering Calls, Ringing at Other Telephones 58
Answering Calls, Via External Speaker 59
AUTO ANS (Auto Answer)/MUTE Button 23
AUTO DIAL/STORE Button 22
Automatic Call Hold 71, 96
Automatic Call Waiting 217
Automatic Callback Busy 41, 255
Automatic Callback Busy Cancel 42, 245
Automatic Line Access 32, 244
Automatic Redial 40
B
Background Music (BGM) 142, 219, 251
Background Music, External Speaker Settings 204
Backlight, Display 215
Before Operating the Telephones 18
BGM ® Background Music 142
Bluetooth Wireless Headset Registration 219
Bluetooth Wireless Headset Removal 219
Boss & Secretary feature 98
Built-in Simplified Voice Message 106, 248
Busy Tone 257
Buttons, Customising 27, 224
Buttons, Proprietary Telephone 21
C
Call Charge Reference 33
Call Charge Reference Button 27, 225
Call Forwarding (CF)—by ISDN 105, 248
Call Forwarding (FWD) 98
Call Forwarding (FWD) Button 25
Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls
Button 27, 224
Call Hold 69, 246
Call Hold Retrieve 70, 246
Call Hold Retrieve, PDN/SDN Button 96
Call Log Button 27, 225
Call Log for ICD Group Button 28, 225
Call Monitor 48, 255
Call Park 71, 246
Call Park (Automatic Park Zone) Button 27, 225
Call Park Button 27, 225
Call Park Retrieve 72
272
User Manual
Call Pickup 58
Call Pickup Deny 58, 246
Call Splitting 74
Call Transfer 63, 246
Call Transfer (CT)—by ISDN 66, 246
Call Waiting 43
Call Waiting Tone 137
Call Waiting Tone Type Selection 218
Call Waiting, Answering 76, 247
Call Waiting, Automatic 217
Call Waiting, From PBX 76, 247
Call Waiting, From Telephone Company 80, 247
Call Waiting, Manual 217
Call Waiting, Receiving 137, 250
Call Waiting, Sending 43
Call, To PDN Extension 95
Callback Setting 41
Callback Setting, ISDN Line 42
Calling Line Identification Presentation
(CLIP) 138, 216, 250
Calling Line Identification Restriction (CLIR) 140, 216, 250
Calling Line Identification Restriction (CLIR)
Button 28, 225
Calling, Account Code 34
Calling, Adding Another Party 87
Calling, Automatically 38
Calling, Directory 181
Calling, Extension in DND Mode 48
Calling, From Other Extension 51
Calling, From Outside Directly 52, 245
Calling, Incoming Call Log 178
Calling, Joining a Call 46
Calling, Last Dialled Number 40
Calling, One-touch Button 36
Calling, Operator 32
Calling, Other Extension 31
Calling, Outgoing Call Log 180
Calling, Outside Party 32
Calling, Personal Preprogrammed Numbers 36
Calling, Preprogrammed Numbers 39
Calling, Private Network 33
Calling, Privately 141
Calling, System Preprogrammed Numbers 37
Calling, Through DISA 52
Calling, Using the Headset 92
Calling/Connected Line Identification Presentation (CLIP/
COLP) 138, 216, 250
CANCEL Button 26
CCBS ® Completion of Calls to Busy Subscriber 42
CCBS Cancel 43, 245
Changing the Settings of Other Extensions 200
Characters, Entering 183
Charges, Changing 230
Check-in 167
Check-in Button 28, 226
Check-out 168
Check-out Button 28, 226
Cleaned-up 172
Cleaned-up Button 29, 226
Clearing Settings 147, 222
CLIP ® Calling Line Identification Presentation 138
CLIR ® Calling Line Identification Restriction 140
COLP ® Connected Line Identification Presentation 138
Index
COLR ® Connected Line Identification Restriction 139
Completion of Calls to Busy Subscriber (CCBS) 42, 255
CONF (Conference) Button 24
Conference 81
Conference (ISDN Service), Adding Parties 87
Conference (Multiple Party), Leaving 85
Conference (Three-Party), Leaving 86
Conference Button 27, 225
Conference Group Call 124, 249
Conference Group Call, Push-to-Talk 128
Conference, Adding Parties 81
Confirmation Tones 258
Connected Line Identification Presentation
(COLP) 138, 216, 250
Connected Line Identification Restriction (COLR) 139, 250
Connected Line Identification Restriction (COLR)
Button 28, 225
Connection Example 30
Contrast Selection, Display 215
CTI Button 28, 226
Customised Buttons 27
Customising Your Phone (Personal Programming) 212
Customising Your System (System Programming) 232
D
Data Line Security 143, 251
Date & Time [000] 235
Denying Call Pickup 58
Denying Other People the Possibility of Picking Up Your Calls
(Call Pickup Deny) 58
Dial Tone Transfer 203
Dial Tones 256
Direct Inward System Access (DISA) 52, 245
Direct Station Selection (DSS) Button 27, 224
DISA ® Direct Inward System Access 52
Display 19
Display Backlight Selection 215
Display Contrast Selection 215
Display Language Selection 215
Display Lock 220
Display Switching Mode 215
DND ® Do Not Disturb 133
DND Override 48, 255
Do Not Disturb (DND) 133
Do Not Disturb (DND) Button 25
Do Not Disturb (DND) Tone 258
Door Open 156, 252
Doorphone Call 155, 252
DSS ® Direct Station Selection 27
E
EFA ® External Feature Access 159
Electronic Station Lockout ® Extension Dial
Lock 119, 219, 249
Enhanced DSS Key Mode 95
Enhanced Walking Extension 176
ENTER Button 26
Entering Characters 183
Exclusive Call Hold 69
Executive Busy Override 46, 255
Executive Busy Override Deny 141, 219, 251
Extension Control 200, 230
Extension Dial Lock 119, 219, 249
Extension Feature Clear 147, 251
Extension Name [004] 238
Extension Number [003] 237
Extension number, Confirming Your Own 19
Extension PIN (Personal Identification
Number) 212, 219, 254
External Background Music (BGM) 204, 253
External Feature Access (EFA) 159, 225, 252
External Feature Access (EFA) Button 27, 225
External Relay 157
External Sensor 158
F
Feature Highlights 2
Feature Number Table 244
Feature Numbers 18
FLASH/RECALL Button 24
Forced Answerback Selection 217
Forwarding Calls 98
Forwarding Calls, ISDN Service 105
Forwarding Calls, To Incoming Call Distribution
Group 100, 247
FWD N/A Timer 218
FWD/DND Cycle Switch Mode 101, 133
FWD/DND Setting Mode 101, 133
FWD/DND settings, FWD/DND fixed button 102
FWD/DND status, switching with FWD/DND fixed
button 102, 135
FWD/DND—Intercom calls Button 27, 224
FWD/DND—Outside calls Button 27, 224
G
G-CO ® Group-CO 27
Greeting Message, Recording 107, 108
Group FWD—Both calls Button 27, 224
Group FWD—Intercom calls Button 27, 225
Group FWD—Outside calls Button 27, 225
Group Paging 249
Group-CO (G-CO) Button 27, 224
H
Handset/Headset Selection ® Headset Operation 92, 218
Hands-free Answerback 57
Hands-free operation 91
Headset Button 28, 226
Headset Operation 92, 218
HOLD Button 24
Holding Calls 69
Holding in a System Parking Zone (Call Park) 71
Hospitality Features 167
Host PBX 159
Hot Line 38, 215, 244
Hotel Use 167
Hurry-up Button 28, 225
Hurry-up Transfer ® Manual Queue Redirection 154
I
ICD Group ® Incoming Call Distribution Group
27
User Manual
273
Index
Icon Descriptions 20, 233
Incoming Call Distribution Group (ICD Group) 27, 224
Incoming Call Distribution Group Monitor 151, 251
Incoming Call Distribution Group, Extension Status 152
Incoming Call Distribution Group, Forwarding Calls 154
Incoming Call Distribution Group, Leaving 148
Incoming Call Distribution Group, Monitoring and
Controlling 151
Incoming Call Distribution Group, Waiting Call Status 151
Incoming Call Log 178
Indication Tones 258
INTERCOM Button 23
Intercom Call 31
ISDN Service Access 49
ISDN Service Button 28, 225
ISDN-Hold Button 28, 226
J
Jog Dial 19, 26
Joining an Existing Call (Executive Busy Override)
46
K
Key Pad Tone Set
219
L
Language, Display 215
Last Number Redial 40, 244
L-CO ® Loop-CO 27
LCS (Live Call Screening) 163
LCS Mode Set (After Answering) 217
Leaving a Message Waiting Indication/Calling Back the Caller
Who Left an Indication (Message Waiting) 44
Leaving Three-party Conference 86
Live Call Screening (LCS) 163
Live Call Screening Button 28, 226
Live Call Screening Mode Set 217
Locking Your Telephone 119
Log-in/Log-out 148, 251
Log-in/Log-out Button 28, 225
Log-in/Log-out for all groups Button 28, 225
Log-in/Log-out of a specified group Button 28, 225
Loop-CO (L-CO) Button 27, 224
M
Malicious Call Identification (MCID) 62, 246
Manager Operation 200
Manager Password 229
Manager Programming Information 229
Manual Call Waiting 217
Manual Queue Redirection 154
Message Box, Accessing from Outside 115
Message Box, Accessing Other Extension's 116
Message Box, Redirecting to 110
Message Button 22, 27, 224
Message Display (Absent Message) 117
Message for Another Extension Button 27, 224
Message Waiting 44, 245, 255
Messages (Preprogrammed), Recording 174
MODE Button 26
MONITOR Button 23
274
User Manual
Monitoring Another Extension (Call Monitor)
Multiple Party Conversation 81, 124
Mute 90
48
N
Names and Numbers, Storing 182
Navigator Key 19, 26
NDSS ® Network Direct Station Selection 209
Network Direct Station Selection (NDSS) Button 28, 226
Network Direct Station Selection, Releasing 209
NEXT PAGE Key 26
O
Off-hook Call Announcement (OHCA) 137, 250
Off-hook Monitor 91
OGM ® Outgoing Messages 205
OHCA ® Off-hook Call Announcement 137
One-touch Dialling 36
One-touch Dialling Assignment Mode Selection 220
One-touch Dialling Button 27, 224
One-touch Transfer 64
One-touch Two-way Transfer 165
One-touch Two-way Transfer Button 28, 226
Operating Telephones, Preparations 18
Operation List (KX-HGT100 only) 191
Operator Call 32, 244
Outgoing Call Log 180
Outgoing Messages (OGM) 205, 253
Outgoing Messages (OGM), Recording 205
Outside Line Group Access 32, 244
Outside Line, Re-enabling Unavailable 208
P
Paging 121
Paging Announcement, Answering/Denying 123
Paging Deny 123, 219
Paging, and Transferring 121
Paging, Group 121
Parallelled Telephone 145, 217, 251
Parallelled Telephone Setting 145
PAUSE Button 22
PDN ® Primary Directory Number 94
PDN Extension 94
Personal Absent Message 218
Personal Programming 212
Personal Speed Dialling 36, 244
PF ® Programmable Feature 26
PIN ® Personal Identification Number 212
Portable Station, Registration 18
Portable Station, Using in Parallel with Wired
Telephone 146
Predialling 33
Preferred Line Assignment—Incoming 216
Preferred Line Assignment—Outgoing 216
Preventing Other People from Using Your Telephone
(Extension Dial Lock) 119
Primary Directory Number (PDN) Button 29, 226
Printing Message 174
Privacy Release 87
PROGRAM Button 25
Index
Programmable Feature (PF) Button 26
Push-to-Talk, Conference Group Call 128
Q
Quick Dialling
39
R
Redial 40
Redial Button 22
Refusing Incoming Calls (Do Not Disturb [DND]) 133
Relay ® External Relay 157
Release Button 26, 28, 60, 225
Remote COS Access 51, 245
Remote Extension Dial Lock 200, 253
Remote Setting 55, 245
Remote Wake-up Call 171
Reorder Tone 258
Restriction Level Control (Dial Tone Transfer) 203
Revision History, KX-NCP500/KX-NCP1000 PBMPR
Software File Version 2.0xxx 260
Revision History, KX-NCP500/KX-NCP1000 PBMPR
Software File Version 4.1xxx 261
Revision History, KX-NCP500/KX-NCP1000 PBMPR
Software File Version 5.0xxx 262
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
File Version 2.01xx 263
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
File Version 3.0xxx 264
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
File Version 4.1xxx 265
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
File Version 5.0xxx 266
Revision History, KX-TDE600 PGMPR Software File Version
3.0xxx 267
Revision History, KX-TDE600 PGMPR Software File Version
4.1xxx 268
Revision History, KX-TDE600 PGMPR Software File Version
5.0xxx 269
Ring Tones 256
Ringback Tones 258
Ringing Method (Ring/Voice) 50
S
S-CO ® Single-CO 27
Screening Calls (Live Call Screening [LCS]) 163
SDN ® Secondary Directory Number 94
SDN Direct Dial 95
SDN Extension 94
SDN Walking COS 95
Secondary Directory Number (SDN) Button 29, 226
SELECT Button 26
Self Labelling (KX-NT366 only) 190
Self Labelling Display Contrast 215
Sensor ® External Sensor 158
Setting Your Telephone, Personal 212
Setting Your Telephone, Remotely 55
Settings, Changing Other Extension's 200
Settings, Feature 214
Settings, Keeping when Changing Extensions 175
Settings, Personal 212
Settings, Programming Mode 214
Settings, System 232
SHIFT Button 26
Showing/Preventing Caller ID for Outgoing Calls
Single-CO (S-CO) Button 27, 224
SIP ® Session Initiation Protocol 4
SIP Extension, Characteristics 4
SIP Extension, Registration 18
Soft Buttons 23
SP-PHONE Button 21
Standard SDN Key Mode 95
Station Programme Clear ® Extension Feature
Clear 147, 251
Storing Names and Numbers 182
System Alarm Button 28, 225
System Feature Access 189
System Password 232
System Programming 232, 235
System Programming Information 232
System Programming, Icon Descriptions 233
System Speed Dialling 37, 244
System Speed Dialling Name [002] 237
System Speed Dialling Number [001] 236
250
T
TAFAS (Trunk Answer From Any Station) 59
Talking to Two Parties Alternately (Call Splitting) 74
Telephone Number, Hiding 139, 140
Telephone Number, Sending 138
Telephone Number, Sending/Hiding (KX-HGT100
only) 195
Telephone Numbers, Storing 182
Telephone Types 18
Terminate Button 27, 225
Three-party Conference [3PTY]—by ISDN 87, 247
TIE Line Access 33, 244
Time Service (Day/Night/Lunch/Break)
Button 28, 144, 201, 225, 253
Time Service Mode, Control 201
Time Service Mode, Status 144
Time Service Switching Mode (Automatic/Manual)
Button 28, 201, 226
Time Service Switching Mode (Automatic/Manual),
Select 201
Timed Reminder 131, 250
Toll Restriction/Call Barring Button 28, 225
Tone Types 256
TRANSFER Button 24
Transfer, SDN Button 97
Transfer, To PDN Extension 97
Transferring Calls, After Paging 121
Transferring Calls, ISDN Service 66
Transferring Calls, SIP Service 67, 246
Transferring Calls, To Other Extension 63
Transferring Calls, To Outside Party 65
Troubleshooting 240
Trunk Answer From Any Station (TAFAS) 59, 246
Trunk Busy Out 208, 253
Two-way Record 165
Two-way Record Button 28, 226
Two-way Transfer 165
Two-way Transfer Button 28, 226
User Manual
275
Index
U
Unattended Conference 85
Using a KX-HGT100 SIP Extensions
191
V
Verification Code Entry 51, 245
Virtual PS 102
VOICE CALL/MUTE Button 25
Voice Mail Integration 160, 252
Voice Mail Transfer 160
Voice Mail Transfer Button 28, 160, 226
Voice Mail, Call Forwarding 160
Voice Mail, Monitoring ® Live Call Screening (LCS)
Voice Mail, Recording Conversation 165
Voice Messages 106
Voice Messages, Leaving 111
Voice Messages, Listening to 112
Voice Processing System 160
Volume Key 19, 26
163
W
Walking COS 51
Walking Extension 175, 252
Walking Extension, Enhanced 176, 252
Warning Tone 258
When the Dialled Line is Busy or There is No Answer
Whisper OHCA 137, 250
Wireless XDP Parallel Mode 146, 251
Wrap-up 148
Wrap-up Button 28, 225
Y
Your Extension Number
276
User Manual
19
41
The KX-NCP500UK/KX-NCP1000UK/KX-NCP500VUK/KX-NCP500XUK, KX-NCP500NE/
KX-NCP1000NE/KX-NCP500VNE/KX-NCP500XNE, and KX-NCP500GR/KX-NCP1000GR
are designed to interwork with the:
• Analogue Public Switched Telephone Network (PSTN) of European countries
• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access
• Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access
• ONP 2048 kbit/s digital structured leased lines (D2048S)
The KX-TDE100UK/KX-TDE200UK, KX-TDE100NE/KX-TDE200NE, KX-TDE100GR/
KX-TDE200GR, and KX-TDE100CE/KX-TDE200CE are designed to interwork with the:
• Analogue Public Switched Telephone Network (PSTN) of European countries
• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access
• Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access
• ONP 2048 kbit/s digital structured leased lines (D2048S)
The KX-TDE600UK, KX-TDE600NE, and KX-TDE600GR are designed to interwork with the:
• Analogue Public Switched Telephone Network (PSTN) of European countries
• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access
• Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access
• ONP 2048 kbit/s digital structured leased lines (D2048S)
Panasonic System Networks Co., Ltd./Panasonic System Networks Company U.K. Ltd. declares that the
KX-NCP500UK/KX-NCP1000UK/KX-NCP500VUK/KX-NCP500XUK/KX-NCP500NE/KX-NCP1000NE/
KX-NCP500VNE/KX-NCP500XNE/KX-NCP500GR/KX-NCP1000GR, KX-TDE100UK/KX-TDE200UK/
KX-TDE100NE/KX-TDE200NE/KX-TDE100GR/KX-TDE200GR/KX-TDE100CE/KX-TDE200CE, and
KX-TDE600UK/KX-TDE600NE/KX-TDE600GR are in compliance with the essential requirements and
other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive
1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are available for
download by visiting:
http://www.doc.panasonic.de
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
For Future Reference
Please print, record, and retain the following information for future reference.
Note
The serial number of this product can be found on the label affixed to the unit. You should record
the model number and the serial number of this unit as a permanent record of your purchase to
aid in identification in the event of theft.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
Copyright:
This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use
only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System
Networks Co., Ltd.
Panasonic System Networks Co., Ltd. 2010
PSQX4755TA KK0808TE6101
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