Hotel Brand Standards Guide
Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
Hotel Brand Standards Guide
VP Networks gateways meet all major hotel brand standards. This guide
provides guidance for some of the brands. It is merely a partial list, please
consult with your VP Networks representative if you have any questions, or for
guidance on any brand not on this list.
All trademarks and logos in the document are the property of their respective
owners.
December 2012
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Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
Table of Contents
1. Best Western ..................................................................................................................... 3
1.1. Overview ................................................................................................................. 3
1.2. Gateway Configuration: ........................................................................................... 3
1.3. Other Requirements ................................................................................................ 4
2. Choice Hotels .................................................................................................................... 5
2.1. Overview ................................................................................................................. 5
2.2. Gateway Configuration: ........................................................................................... 5
2.3. Access Point Configuration...................................................................................... 6
2.4. Other Requirements ................................................................................................ 6
3. IHG (includes Holiday Inn) ................................................................................................. 7
3.1. Overview ................................................................................................................. 7
3.2. Gateway Configuration: ........................................................................................... 7
3.3. Access Point Configuration...................................................................................... 9
3.4. Other Requirements ................................................................................................ 9
4. Hampton Inn.................................................................................................................... 10
4.1. Overview ............................................................................................................... 10
4.2. Gateway Configuration: ......................................................................................... 10
4.3. Access Point Configuration.................................................................................... 12
4.4. Other Requirements .............................................................................................. 12
5. Marriott/Select Brand ....................................................................................................... 13
5.1. Overview ............................................................................................................... 13
5.2. Gateway Configuration: ......................................................................................... 13
5.3. Access Point Configuration.................................................................................... 15
5.4. Other Requirements .............................................................................................. 15
6. Ramada Inn..................................................................................................................... 16
6.1. Overview ............................................................................................................... 16
6.2. Gateway Configuration: ......................................................................................... 16
6.3. Access Point Configuration.................................................................................... 18
6.4. Other Requirements .............................................................................................. 18
7. Starwood ......................................................................................................................... 19
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Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
1. Best Western
1.1. Overview
ValuePoint Networks is on the approved hardware vendor list from Best Western™.
1.2. Gateway Configuration:
1.2.1. Auto-IP
Customers with static IP configuration must be able to access the internet. Enable
Auto-IP in the Controller under Networks – System – Auto-IP.
1.2.2. DHCP Server
DHCP is enabled by default.
Server – DHCP Server.
Configure according to your design under Networks –
1.2.3. Auto Proxy
Best Western requires customers configured to a common HTTP Proxy address to be
able to browse web pages. Enable Auto-Proxy under Networks – System – Server –
Auto-Proxy.
1.2.4. VPN Static IPs
You must provide additional routable static IP addresses for customers to establish VPN
connections. You or the hotel must purchase additional static IP addresses from the
ISP. Enable this feature under Advanced – VPN Static IPs. Please see the product
manual for full details on configuring this feature.
1.2.5. Client Isolation
Best Western requires that guests not be able to ping or access each others computer’s
on the network. This can be done in two ways:
1. Controller Subscriber VLAN: Enable Subscriber VLAN in the Controller under
Networks – System – Subscriber VLAN. In this configuration the Controller will block
any customer – customer traffic that it sees. However, the Controller may not ever see
this traffic on a switched LAN network or if two customers are on the same Access Point.
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Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
It should also be noted that a single ping may succeed between customers before the
Controller configures the Subscriber VLAN.
2. Access Point Subscriber VLAN: In order to block traffic on the other side of a switch
from the Controller, or on the same AP, it may be necessary to enable client isolation on
each Access Point. The ValuePoint SuperAP includes this feature.
A combination of #1 and #2 gives the best customer security.
1.3. Other Requirements
•
UPS capable of powering the whole network from a battery for 20 minutes.
•
Must provide Guest Access Hardware.
a wireless bridge device.
•
VLAN on the public network. This will require VLAN enabled hardware at all
points including switches and APs.
•
Network must cover 15% of rooms, either wired or wirelessly
•
Must provide in room literature
•
Minimum ISP connection speed of 512Kbps.
•
1-800 or local support number with 24/7 access.
4
This can be PCMCIA lender cards or
Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
2. Choice Hotels
2.1. Overview
VP Networks products are used in thousands of Choice Hotels properties world-wide,
and meet all requirements.
2.2. Gateway Configuration:
2.2.1. Terms of Service Page
Choice requires that the customer accept terms of service before accessing the HSIA.
You can enforce acceptance of these terms using a terms of service page hosted either
internally using the built-in terms of service page, or hosted externally.
2.2.2. Post-Authentication Redirect
Choice requires that customers be directed to a property specific web page after the
customers accepts the terms of service. There is a standardized location (URL) to send
customers to. Enter this URL under Customization – Login Page –
Post-Authentication Redirect – Specify URL. This URL may take the form of:
http://www.choicehotels.com/hotel/<property_code>
You must get this property code from Choice or the hotel owner. Choice may provide a
page template at
http://www.choicebuys.com/hsia
2.2.3. Auto-IP
Customers with static IP configuration must be able to access the internet. Enable
Auto-IP in the Controller under Networks – System – Auto-IP.
2.2.4. Auto Proxy
Choice requires “Plug and Play” for customers, so probably Auto-Proxy is required.
Customers configured to a common HTTP Proxy address will able to browse web pages.
Enable Auto-Proxy under Networks – System – Server – Auto-Proxy.
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2.2.5. VPN Static IPs
You must provide additional routable static IP addresses for customers to establish VPN
connections. You or the hotel must purchase additional static IP addresses from the
ISP. Enable this feature under Advanced – VPN Static IPs. Please see the product
manual for full details on configuring this feature. ValuePoint does not have information
on how many static IP addresses are required for customers use. 5 to 10 is typical in
other deployments.
2.2.6. Remote access to network hardware
After installation the Controller can be accessed by directing your browser to the Static
IP address. You can also access the web interfaces of other hardware in the system by
adding individual devices to the AP Monitor. You can configure this under
Management – Access Point Monitor. During operation you can monitor and access
APs under Status – APs.
2.3. Access Point Configuration
2.3.1. Minimum 1Mbps connection speed at each covered
room
Choice does not specify what kind of hardware will be used to measure this.
2.4. Other Requirements
•
Must provide Guest Access Hardware including cat5 Ethernet cables and
Wireless Bridge devices. There should be both cat5 cables and Wireless
Bridge devices equal to 10% of the rooms.
•
Must cover all public spaces of hotel, dining, meeting rooms, etc.
•
Minimum ISP connection speed of 512Kbps.
DSL, Business Cable, or full/fractional T1.
•
1-800 support number required with 24x7 access.
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ISP account must be Business
Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
3. IHG (includes Holiday Inn)
3.1. Overview
IHG includes the Holiday Inn™ brand. VP Networks products are used in thousands of
IHG properties world-wide and are highly recommended by IHG’s corporate technology
team.
3.2. Gateway Configuration:
3.2.1. Login Page
Holiday Inn requires that customers login using a passcode that is changed on a weekly
basis. The guest must also accept the terms of service before accessing the HSIA.
You can enforce acceptance of these terms and the passcode using a custom portal
page hosted either internally (Internal_portal.htm), or hosted externally. We have a
number of sample pages we provide to customers to help get started with the IHG page.
3.2.2. Post-Authentication Redirect
Holiday Inn requires that customers be directed to a site specific web page after the
customers accepts the terms of service. You must provide the location (URL) to send
customers to. Enter this URL under Customization – Login Page –
Post-Authentication Redirect – Specify URL. You must get this URL from Holiday
Inn or the hotel owner, or create and host a page.
3.2.3. Auto-IP
Customers with static IP configuration must be able to access the internet. Enable
Auto-IP in the Controller under Networks – System – Auto-IP.
3.2.4. DHCP Server
DHCP is enabled by default. Configure according to your design under Networks –
Server – DHCP Server. The DHCP Pool should be 130% of the number of rooms.
3.2.5. Auto Proxy
Holiday Inn requires “Plug and Play” for customers, so probably Auto-Proxy is required.
Customers configured to a common HTTP Proxy address will able to browse web pages.
Enable Auto-Proxy under Networks – System – Server – Auto-Proxy.
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Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
3.2.6. VPN Static IPs
You must provide additional routable static IP addresses for customers to establish VPN
connections. You or the hotel must purchase additional static IP addresses from the
ISP. Enable this feature under Advanced – VPN Static IPs. Please see the product
manual for full details on configuring this feature.
3.2.7. Client Isolation
Holiday Inn requires that guests not be able to ping or access each others computer’s on
the network. This can be done in two ways:
1. Controller Subscriber VLAN: Enable Subscriber VLAN in the Controller under
Networks – System – Subscriber VLAN. In this configuration the Controller will block
any customer – customer traffic that it sees. However, the Controller may not ever see
this traffic on a switched LAN network or if two customers are on the same Access Point.
It should also be noted that a single ping may succeed between customers before the
Controller configures the Subscriber VLAN.
2. Access Point Subscriber VLAN: In order to block traffic on the other side of a switch
from the Controller, or on the same AP, it may be necessary to enable client isolation on
each Access Point. The ValuePoint SuperAP includes this feature.
A combination of #1 and #2 gives the best customer security.
3.2.8. SSL encrypted Management GUI
The management interface of network hardware must by protected by HTTPS privacy
using SSL. The can be configured under Networks – Server – Web Server – HTTPS.
Note that SSL will cause management pages to load more slowly due to the encryption.
3.2.9. Usage Throttling
In order to prevent one customer from monopolizing the network, Holiday Inn requires a
limit on each customer’s total bandwidth. Configure this on the Controller 3500 under
Networks – WAN/LAN – Subscriber Bandwidth Limitation. This feature is not
available on the Controller 3000. Contact Holiday Inn for more information on what the
exact limit should be (128kbps, etc.)
3.2.10. Walled Garden
Holiday Inn specifies that they want a Walled Garden that allows access to hotel
amenities without the customer having to log in to the system. Contact the site owner
for more details on what they want in the walled garden.
3.2.11. Public and Meeting Room Log In
Connections in meetings rooms and public spaces must provide a log in page rather
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Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
than the terms of service of service page in guest rooms.
3.3. Access Point Configuration
3.3.1. SSL Encrypted Management GUI
The management interface for the AP must be SSL (https://) encrypted. This
functionality is supported in the SuperAP 570n from ValuePoint. Otherwise consult your
AP documentation.
3.3.2. Minimum connection speeds
Holiday in requires 1Mbps in guest rooms and 200Kbps in public spaces. Holiday Inn
does not specify what kind of hardware will be used to measure this.
3.4. Other Requirements
•
Must cover all guest rooms, public spaces, dining and meeting rooms
wirelessly. At least one meeting room must have a wired connection.
•
Must provide Guest Access Hardware for wireless only installations. The
Holiday Inn specification mentions a Wireless Bridge device, which is
probably a AC or USB powered Wireless Client with an Ethernet port on it.
The Wireless Bridge must be preconfigured for WEP 128. There should be
Wireless Bridge devices equal to 10% of the rooms.
•
VLAN on the public network. This will require VLAN enabled hardware at all
points including switches and APs.
•
Must provide in room literature
•
Must separate public network from hotel administration network.
•
SPAM Control: Holiday Inn specifies that they want outbound SPAM control,
but gives no details.
•
Minimum ISP connection speed of 1.5Mbps.
•
Troubleshooting and support for guests required, but not specified in terms of
toll free, hours, etc.
•
”Network Intrusion Detection”. Holiday Inn does not define what they mean
by this, so it is not clear how this would be accomplished. Contact Holiday
Inn for more information.
3.4.1. SMTP Email Issues
Holiday Inn specifies SMTP email support as part of the certification. SMTP mail will be
delivered by default to its configured destination (SMTP.mail.com, etc.) You can
configure the Controller to intercept outgoing SMTP and redirect it to a SMTP server that
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Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
you specify. In this case your SMTP server is responsible for delivering these
messages, some of which may be encrypted and some not. The Controller does not
modify these messages in any way, it just redirects them to your SMTP server. If you
want to redirect SMTP email you can configure this under Networks – System –
Server – SMTP Redirect.
4. Hampton Inn
4.1. Overview
Hampton Inn™ is a HiltonFamily™ brand, but includes requirements for authentication
against a proprietary High Speed Internet Access (HSIA) service centrally provided by
Hampton Inn. Other HiltonFamily properties may be using this system. Contact Hilton
for more information.
You must be 80% compliant with the Hampton Inn requirements to pass their certification
test. We do not have any details on cost or how to arrange the certification test at the
hotel site.
4.2. Gateway Configuration:
4.2.1. Hampton Inn HSIA Authentication
You must configure the Controller to use Hampton Inn’s proprietary authentication
mechanism. Enable Hampton Inn HSIA under Security – Authentication – Hampton
Inn.
You must configure the Hampton HSIA Authentication with the correct values obtained
from Hampton Inn or the property owner.
Central Authentication Server:
The Hampton Server may be located at:
http://hsia.hamptoninn.com/hsia/servlet/AuthenticationRequest
However, there is no guarantee that this will be the correct server address for your site.
You must make certain you have the correct server address from Hampton Inn or the
property owner.
Property Code: Hampton Inn assigns a code to each property.
have and can’t get this code.
ValuePoint does not
Property Zip: Mailing address Zip code
Gateway IP: This value is not necessary unless the Controller does not have a public
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Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
static IP address.
This is not typical, but see the documentation if you need this feature.
Hampton Inn HSIA Authentication consists primarily of a “password of the week” for each
Hotel. For testing purposes you must get a valid password from Hampton Inn or the
property owner that matches the Property Code and Property Zip.
4.2.2. Auto-IP
Customers with static IP configuration must be able to access the internet. Enable
Auto-IP in the Controller under Networks – System – Auto-IP.
4.2.3. DHCP Server
DHCP is enabled by default.
Server – DHCP Server.
Configure according to your design under Networks –
4.2.4. Auto Proxy
Hampton Inn requires customers configured to a common HTTP Proxy address to be
able to browse web pages. Enable Auto-Proxy under Networks – System – Server –
Auto-Proxy. The default values are common proxy servers, including 8080 which
Hampton specifically tests in their site review. Consult the latest Hampton Inn
requirements for additional ports they may test.
4.2.5. VPN Static IPs
You must provide additional routable static IP addresses for customers to establish VPN
connections. You or the hotel must purchase additional static IP addresses from the
ISP. Enable this feature under Advanced – VPN Static IPs. Please see the product
manual for full details on configuring this feature. ValuePoint does not have information
on how many static IP addresses are required for customers use. 5 to 10 is typical in
other deployments.
4.2.6. Client Isolation
Hampton Inn requires that guests not be able to ping or access each others computer’s
on the network. This can be done in two ways:
1. Controller Subscriber VLAN: Enable Subscriber VLAN in the Controller under
Networks – System – Subscriber VLAN. In this configuration the Controller will block
any customer – customer traffic that it sees. However, the Controller may not ever see
this traffic on a switched LAN network or if two customers are on the same Access Point.
It should also be noted that a single ping may succeed between customers before the
Controller configures the Subscriber VLAN.
2. Access Point Subscriber VLAN: In order to block traffic on the other side of a switch
from the Controller, or on the same AP, it may be necessary to enable client isolation on
each Access Point. The ValuePoint SuperAP includes this feature.
A combination of #1 and #2 gives the best customer security.
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Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
4.3. Access Point Configuration
4.3.1. Minimum 5.5Mbps connection speed across entire
hotel
Hampton does not specify what kind of hardware will be used to measure this beyond a
laptop with NetStumbler.
4.3.2. No overlapping AP Channels
Hampton does a test to look for overlapping APs on the same channel. Use best
practices for AP coverage, or use 4 channels instead of three. Hampton does not
specify what kind of hardware will be used to measure this beyond a laptop with
NetStumbler.
4.3.3. SSID=HHONORS
This requirement also covers the WC-3000 (with built in AP) if you are using a public
SSID in that device. Configure SSID under Networks – Wireless – SSID.
4.4. Other Requirements
•
Hampton Inn Certification of site required
•
Must cover all public spaces of hotel, dining rooms, meeting rooms, etc.
•
Must provide Guest Access Hardware. Presumably this means NIC cards,
cat5 cables, or a stand alone wireless client device.
•
Must provide in room literature
•
Must separate public network from hotel administration network.
•
SPAM Control: In your ISP or NOC SMTP server you must limit outgoing
messages to 100 recipient addresses and filter for common SPAM words.
ValuePoint does not have any information on what Hampton Inn’s definition of
“common spam words” is. This functionality must be implemented in your
SMTP server. The Controller cannot filter e-mail.
•
Minimum www.dslreports.com speed test result of 435Kbps up to 150 rooms,
1275Kbps more than 150 rooms.
•
1-800 support number required with live representative
4.4.1. SMTP Email Issues
There is an SMTP email test as part of the certification, but ValuePoint does not have
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Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
details on the nature of this test. SMTP mail will be delivered by default to its
configured destination (smtp.mail.com, etc.) You can configure the Controller to
intercept outgoing SMTP and redirect it to a SMTP server that you specify. In this case
your SMTP server is responsible for delivering these messages, some of which may be
encrypted and some not. The Controller does not modify these messages in any way; it
just redirects them to your SMTP server. If you want to redirect SMTP email you can
configure this under Networks – System – Server – SMTP Redirect.
5. Marriott/Select Brand
5.1. Overview
You must be compliant with the Marriott™ requirements to pass their certification test.
The section below covers ‘required’ elements. There are other ‘recommended’
elements as well that the property owner may want.
5.2. Gateway Configuration:
5.2.1. Terms of Service Page
Marriott requires that the customer accept the terms of service before accessing the
HSIA. You can enforce acceptance of these terms using a terms of service page.
An externally hosted terms of service page requires that you have a HTTP server in your
NOC, or a hosted page somewhere else. There is sample code you can use on your
terms of service page under Maintenance – System Tools – Terms of Service – View
External HTML Code. You must put this post form on your HTML page and not
change the values of the <form> or <input> HTML tags.
5.2.2. Post-Authentication Redirect
Marriott requires that customers be directed to a property specific web page after the
customers accepts the terms of service. There is a standardized location (URL) to send
customers to. Enter this URL under Customization – Login Page –
Post-Authentication Redirect – Specify URL. This URL may take the form of:
http://<brandsite.com>/<property_code>
You must get this property code (MARSHA?) from Marriott or the hotel owner.
5.2.3. Auto-IP
Customers with static IP configuration must be able to access the internet. Enable
Auto-IP in the Controller under Networks – System – Auto-IP.
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Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
5.2.4. DHCP Server
DHCP is enabled by default.
Server – DHCP Server.
Configure according to your design under Networks –
5.2.5. VPN Static IPs
You must provide additional routable static IP addresses for customers to establish VPN
connections. You or the hotel must purchase additional static IP addresses from the
ISP. Enable this feature under Advanced – VPN Static IPs. Please see the product
manual for full details on configuring this feature. ValuePoint does not have information
on how many static IP addresses are required for customer use at a particular hotel. 10
is currently the maximum in the Controller 3000, 200 for the Controller 3500.
5.2.6. Remote access to network hardware
After installation the Controller can be accessed by directing your browser to the Static
IP address. You can also access the web interfaces of other hardware in the system by
adding individual devices to the AP Monitor. You can configure this under
Management – Access Point Monitor. During operation you can monitor and access
APs under Status – APs.
5.2.7. PMS Interface
HSIA access that is billed to the room must support the appropriate PMS interface for the
hotel in question. This could be one of Micros Fidelio, Courtyard PMS, Richie PMS,
MHRS Full Service PMS, and Pegasus Guestview. The Controller 3000 does not
support PMS, so you will need to use the Controller 3500.
5.2.8. Configuration Backup
The Controller Configuration can be backed and restored under System Tools –
Maintenance – Configuration.
5.2.9. SSL encrypted Authentication
Authentication must by protected by HTTPS privacy using SSL. The can be configured
under Networks – Server – Web Server – HTTPS. Note that this will SSL encrypt the
Controller GUI as well, which will cause management pages to load more slowly due to
the encryption.
5.2.10. Client Isolation
Marriot requires that guests not be able to ping or access each others computer’s on the
network. This can be done in two ways:
1. Controller Subscriber VLAN: Enable Subscriber VLAN in the Controller under
Networks – System – Subscriber VLAN. In this configuration the Controller will block
14
Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
any customer – customer traffic that it sees. However, the Controller may not ever see
this traffic on a switched LAN network or if two customers are on the same Access Point.
It should also be noted that a single ping may succeed between customers before the
Controller configures the Subscriber VLAN.
2. Access Point Subscriber VLAN: In order to block traffic on the other side of a switch
from the Controller, or on the same AP, it may be necessary to enable client isolation on
each Access Point. The ValuePoint SuperAP includes this feature.
A combination of #1 and #2 gives the best customer security.
5.3. Access Point Configuration
5.3.1. Minimum 1Mbps connection speed at each covered
room
Marriot does not specify what kind of hardware will be used to measure this. Marriott
reports that they would prefer 5.5Mbps
5.4. Other Requirements
•
Certification by Marriot required
•
Must provide in room literature.
•
Must separate public network from hotel administration network.
•
Minimum 512Kbps connection to ISP.
•
1-800 support number required
•
Insurance coverage of some kind is required.
details on what Marriott requires.
•
Routable Static IP Address required for each customer.
For 100
simultaneous users this would require a block of 100 static IP addresses.
This would be something to clarify with Marriott.
ValuePoint does not have
5.4.1. SMTP Email Issues
There is an SMTP email test as part of the certification, but ValuePoint does not have
details on the nature of this test. SMTP mail will be delivered by default to its
configured destination (SMTP.mail.com, etc.) You can configure the Controller to
intercept outgoing SMTP and redirect it to a SMTP server that you specify. In this case
your SMTP server is responsible for delivering these messages, some of which may be
encrypted and some not. The Controller does not modify these messages in any way; it
just redirects them to your SMTP server. If you want to redirect SMTP email you can
configure this under Networks – System – Server – SMTP Redirect.
15
Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
6. Ramada Inn
6.1. Overview
Ramada Inn™ seems to allow self-certification to their standard. Contact Ramada for
full details. Ramada is a member of the Cendant Hotel brand, but it is not known if
other Cendant hotels have the same requirements. Contact Cendant or the site owner
for more information.
There appear to be two Ramada/Cendant standards. The requirements we give below
are based on what Ramada provided in August 2005. Ramada may have additional
requirements for “larger” (150+ rooms) sites similar to the Hilton requirements with
regard to Multi-SSID APs and Public VLAN. It is recommended that you make certain
that you have the correct and current requirements for your site from Ramada or the site
owner directly before doing the installation.
6.2. Gateway Configuration:
6.2.1. Terms of Service Page
Ramada requires that the customer accept the terms of service before accessing the
HSIA. You can enforce acceptance of these terms using a terms of service page.
An externally hosted terms of service page requires that you have a HTTP server in your
NOC, or a hosted page somewhere else. There is sample code you can use on your
terms of service page under Maintenance – System Tools – Terms of Service – View
External HTML Code. You must put this post form on your HTML page and not
change the values of the <form> or <input> HTML tags.
6.2.2. Post-Authentication Redirect
Ramada requires that customers be directed to a Ramada branded or site specific web
page after the customers accepts the terms of service. You must provide the location
(URL) to send customers to. Enter this URL under Customization – Login Page –
Post-Authentication Redirect – Specify URL. You must get this URL from Ramada
or the hotel owner, or create and host a page acceptable to Ramada. There is some
suggestion that just www.ramada.com would be acceptable.
6.2.3. Auto-IP
Customers with static IP configuration must be able to access the internet. Enable
Auto-IP in the Controller under Networks – System – Auto-IP.
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Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
6.2.4. Auto Proxy
Ramada requires “Plug and Play” for customers, so probably Auto-Proxy is required.
Customers configured to a common HTTP Proxy address will able to browse web pages.
Enable Auto-Proxy under Networks – System – Server – Auto-Proxy.
6.2.5. DHCP Server
DHCP is enabled by default.
Server – DHCP Server.
Configure according to your design under Networks –
6.2.6. VPN Static IPs
You must provide additional routable static IP addresses for customers to establish VPN
connections. You or the hotel must purchase additional static IP addresses from the
ISP. Enable this feature under Advanced – VPN Static IPs. Please see the product
manual for full details on configuring this feature. ValuePoint does not have information
on how many static IP addresses are required for customers use. 5 to 10 is typical in
other deployments.
6.2.7. Client Isolation
Ramada requires that guests not be able to ping or access each others computer’s on
the network. This can be done in two ways:
1. Controller Subscriber VLAN: Enable Subscriber VLAN in the Controller under
Networks – System – Subscriber VLAN. In this configuration the Controller will block
any customer – customer traffic that it sees. However, the Controller may not ever see
this traffic on a switched LAN network or if two customers are on the same Access Point.
It should also be noted that a single ping may succeed between customers before the
Controller configures the Subscriber VLAN.
2. Access Point Subscriber VLAN: In order to block traffic on the other side of a switch
from the Controller, or on the same AP, it may be necessary to enable client isolation on
each Access Point. The ValuePoint SuperAP includes this feature.
A combination of #1 and #2 gives the best customer security.
6.2.8. Usage Throttling
In order to prevent one customer from monopolizing the network Ramada requires a limit
on each customer’s total bandwidth. Configure this on the Controller 3500 under
Networks – WAN/LAN – Subscriber Bandwidth Limitation. This feature is not
available on the Controller 3000. Contact Ramada for more information on what the
exact limit should be (128kbps, etc.)
6.2.9. Local Hardware Management by Hotel Personnel
Ramada requires the on site staff be able to monitor user activity, terminate users, and
create access accounts. You can create a Subscriber Manager account to do this that
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Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
does not have access to the network configuration. Configure the username/password
under System Tools – Admin – Subscriber Manager.
6.3. Access Point Configuration
6.3.1. Power over Ethernet
Ramada requires that Access Points be powered by Power over Ethernet. All
ValuePoint APs support IEEE 802.3af standard PoE.
6.3.2. 802.11.b and .g support
Ramada requires that Access Points support both 802.11b and 802.11g.
6.3.3. No WEP or Authentication on APs
Access Point privacy using WEP, WPA, AES or others should be disabled.
6.3.4. Common SSID
All APs should use the same SSID for customer access.
6.4. Other Requirements
•
One wired connection available in Public Area.
•
Must cover all public spaces of hotel, dining, meeting rooms, etc.
•
Must provide in room literature
•
Must separate public network from hotel administration network.
•
Minimum ISP connection speed of 512Kbps up to 150 rooms, 1.5Mbps more
than 150 rooms.
•
1-800 support number required with 24x7 access.
6.4.1. SMTP Email Issues
There is an SMTP email support requirement by Ramada, but ValuePoint does not have
details on how or what they plan to test. SMTP mail will be delivered by default to its
configured destination (SMTP.mail.com, etc.) You can configure the Controller to
intercept outgoing SMTP and redirect it to a SMTP server that you specify. In this case
your SMTP server is responsible for delivering these messages, some of which may be
encrypted and some not. The Controller does not modify these messages in any way, it
just redirects them to your SMTP server. If you want to redirect SMTP email you can
configure this under Networks – System – Server – SMTP Redirect.
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Copyright 2013 ValuePoint Networks, Inc. All rights reserved.
7. Starwood
The NC-3600 gateway is fully approved for Starwood’s Galaxy Property Management
System (PMS) for billing. The interface is bidirectional and conforms to Galaxy’s
Generic 2-Way HSIA Interface specification. Five bandwidth tiers are supported.
Guests login with room number/lastname that is checked against the PMS database.
Multiple devices can be supported on each guest registration, as required by the
Starwood specifications.
In addition, we have implemented a “one step” login process that is much easier than
competing gateway products, improving guest satisfaction and reducing support calls.
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