DPB - 7000 - Silverlab Solutions GmbH

DPB - 7000 - Silverlab Solutions GmbH
Instruction Manual
DPB - 7000
Professional Photo Quality printer
First edition
For the customers in the U.S.A.
FCC Compliance Statement
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Properly shielded and grounded cable and connectors must be used for connection to
host computer and / or peripherals in order to meet FCC emission limits.
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
For the customers in Canada.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Huomio : SUOMI
Laite on liitettävä suojamaadoituskoskettimilla varustettuun pistorasiaan
Merk : NORSK
Apparatet må kun tilkoples jordet stikkontakt
Varning : SVENSKA
Apparaten skall anslutas till jordat uttag
This device is in conformity with the provisions of the EMC Directive (89/ 336/ EEC) and Low
Voltage Directive (73/ 23/ EEC).
EEE Complies with Directive
. Index
1. Index ························································································································ 3
2. Safety Precautions
1. Safety precautions ····························································································· 6
2. Handling and Transportation ············································································· 6
3. Installation·········································································································· 7
4. Power source····································································································· 8
5. Operation ··········································································································· 9
6. Storage ·············································································································· 9
7. Daily care ··········································································································· 9
8. Disposition ········································································································· 10
9. Handling of the printer ······················································································· 10
10. Handling of media (paper roll and ink ribbon) ················································· 10
3. Name of each part of printer
1. Front··················································································································· 11
2. Rear ··················································································································· 11
3. Ink ribbon Tray ··································································································· 12
4. Print Head ·········································································································· 12
5. Paper Magazine Tray ························································································ 12
6. LED
(1) LED lighting ·································································································· 13
(2) Cut switch ····································································································· 13
(3) Power Switch ································································································ 13
4. Check the place for installation ············································································ 14
5. Before starting to work with the printer
(1) Open package ·································································································· 16
(2) Preparation for installation ··············································································· 17
(3) Cable connections···························································································· 22
(4) Setting of paper roll ·························································································· 23
(5) Setting of Ink Ribbon························································································ 29
(6) Initial movement ······························································································· 31
(7) Setting of print tray ··························································································· 32
(8) Installation of Printer Driver·············································································· 32
(9) Test Print (Communication and Operation check) ··········································· 33
(10) Print ················································································································ 34
6. Maintenance
1. Remove slug box ····························································································· 35
2. Setting of slug box ··························································································· 35
3. Feed section ······································································································ 36
4. Print Head ·········································································································· 37
5. Pinch Roller ······································································································· 38
6. Air Filter·············································································································· 39
7. Trouble Shooting
1. Paper Feed Error······························································································· 40
2. Ribbon break-down ··························································································· 41
3. White dots on print····························································································· 42
8. Major error messages
1. Errors requiring turning off/on of power····························································· 43
2. Errors that may be reset ···················································································· 44
9. Specification
1. Printer Specification··························································································· 45
10. Request for service and media supply ······························································ 46
. Safety Precautions
Please read this instruction manual carefully for correct handling of the printer.
Safety Precautions is extremely important.
Please be sure to read this section before starting to
operate the printer.
Precautions are described here to ensure a safe use of the product and to prevent any injure or damage.
They are safety related important information please make sure to follow the precautions described
Depending on the degree of danger that may be caused by improper handling, precautions are
categorized either as Warning of Caution.
: May lead to death or serious injury.
: May cause injury or physical loss.
(Attention) Please keep this manual at a place that is easy-to-access.
For an inquiry regarding maintenance and operation, please contact the sales dealer.
In case of failure, please immediately stop using the printer and contact the sales dealer.
1. Safety precautions
Should any of these occur, please immediately stop using the equipment, turn off
the power switch, pull out the power plug from the outlet and contact the sales
dealer for repair.
The equipment becomes abnormally hot. Abnormal odor or noise coming
from the equipment.
Smoke comes out of the printer.
Water or any liquid comes into the equipment.
Foreign article comes inside the equipment.
Continuing to use the equipment under these conditions could cause fire or
electrical shock.
Do not disassemble the printer and do not modify the printer.
Any attempt to repair the printer by end users is dangerous.
Please ask for assistance of sales dealer if any service or repair is required.
Do not insert any foreign matter through openings or ventilation holes of the
printer as it could cause damage to the printer or may cause injury.
Never stick your fingers through openings of the printer to
reach inside mechanism as it could cause injury.
2. Precautions for transporting the equipment
To avoid a risk of fire or electric shocks, please follow the precautions described
Turn off the power switch of the equipment and pull out the power plug from the
Do not apply any shock as it could lead to fire, electrical shock, or failure of the
The equipment is rather heavy in weight. To avoid any injury, please make sure
that handling of the equipment such as to bring the unit out of the package or to
carry the equipment be done by two persons.
Please remove the media (paper roll and ink ribbon) from the unit before the
equipment is carried or transported. Moving the equipment with media set
inside could cause damages to the equipment.
For transportation of the printer, please remove all the accessories such as
print tray from the printer, and pack the printer with the adequate protection
materials. Transportation of the printer with the accessories attached and/or
with improper manner of packing, may result into the damage or malfunction of
the printer.
3. Precautions for installation
This equipment is designed exclusively for the indoor use.
Please do not install the equipment outdoor.
The use of the equipment outdoor could cause fire or electrical shock.
Please make sure that grounding is properly made.
Please never connect the grounding to gas pipe, water pipe or grounding for
telephone line.
Electric leakage could cause fire or electrical shocks if the grounding is not properly
Please avoid following places for installing the equipment.
Instable places
Placing the equipment to a place such as instable desk could cause the
equipment to drop down or to fall down, which may lead to injury. (Please
make sure that the equipment is placed on the solid and horizontal place where
it could withstand about 26 kg of weight.
Placing the equipment on a place that is not horizontal or that is not flat could
cause failure to the function or performance of the unit.
Placing the equipment at dusty place or humid place could lead to a failure of
the equipment.
Place the equipment at where it will be faced with greasy fumes or steam could
lead to fire or electrical shock.
Placing the equipment at where temperature could become high such as under
strong direct sun or close to heat emitting object.
Sealed and narrow place.
May lead to fire.
Around emergency exit or fire preventive equipment such as fire extinguisher.
Near flammable solvent (such as alcohol or thinner).
Please avoid followings as they could cause fire or failure of the equipment.
Do not wrap the equipment such as with cloth.
Do not place it up-side-down nor topple over sideways.
Do not cover the ventilating holes.
4. Precautions for Power Source
Using the equipment at power voltage that does not match the rating indicated on
the label could cause fire or electrical shock (the equipment is designed to be used
at Single Phase AC 100 to 240 V).
Use the approved AC Power Cord / Appliance Connector / Plug with earthing -
contacts that conforms to the safety regulations of each country if applicable.
Use the AC Power Cord / Appliance Connector / Plug conforming to the proper
ratings (Voltage & Ampere).
Please follow the instructions described below to avoid electrical shock.
When you hear rumble or crash of thunder, please do not touch power plug.
Do not handle power plug with a wet hand.
Please follow the instructions described below to avoid fire and electrical shock.
Please make sure that there is sufficient current capacity available to use the
Please make sure proper grounding is made.
In case the equipment is powered from table tap which is commonly used by
other devices, please make sure that the electrical power capacity of the table
tap is never exceeded. Failing to keep it within the rating could lead to fire or
failure (Power consumption of this equipment/Rated max. current: 315W/3A)
Please arrange the cables in a way not to cause visiting customers or shop
operators to catch the cable and the cable being pulled off.
Please follow the instructions described below to avoid risk of fire.
Do not operate printer if dust is accumulated on metal part of power plug and or
area around it. Please clean power plug periodically
Do not take power from the same power source as major equipment such as
air conditioner or copy machine.
Please follow the instructions described below to avoid risk of electrical shock,
short circuit or fire.
Please make sure that power switch of the equipment is always turned off first
before pulling out or pushing in the power plug.
When power cable is worn out such as cable core wires become exposed or
being cut off, please replace it with a new power cable.
If power plug is damaged or fitting to the power outlet is loose, please do not
use it.
Do not force to bend the power cable. Do not place a heavy object on top of
the power cable.
To disconnect the power cable, please always hold the power plug to pull it out.
Please never hold the cable and pull it out.
Do not place the power cable near heat generating equipment.
To connect the power cable and plug, please push the plug straight and all the
way in.
5. Precautions during operation
Please follow the safety precautions described below to avoid fire, electric shock or
Do not modify the equipment.
Please seek for assistance of sales dealer for internal check and repair of the
Do not cover or insert foreign article to the openings and ventilation holes.
Do not apply strong shock to the equipment.
Do not pour water or wet the equipment.
If foreign article or liquid such as water goes inside of the equipment, please do
not use the equipment at this condition.
Please do not force an unreasonable operation as it could lead to dame of the
equipment, which might result in injury.
Do not operate the equipment without the covers.
Thermal Print Head becomes hot during printing. Touching
the print head immediately following printing operation could
cause a burn.
Do not touch gears inside as it could cause injury.
Do not turn off power during the operation.
There is a possibility that turning off the equipment during the operation might
cause damage to the data or program which may lead to a fatal failure of the
6. Precautions during storage
If you do not intend to use the equipment for extended period, please turn off the
power switch and unplug the power cable from the outlet for safety.
7. Precautions for maintenance
During the maintenance of the equipment, please make sure to turn off the power
switch and unplug the power cable from the outlet.
Proceeding with maintenance with power connected could lead to electrical shock.
8. Precaution for disposing of the equipment
When the equipment can no longer be used as it might reach its life, please
dispose of the equipment according to the local regulations to preserve the natural
9. Precautions for handling of the equipment
Please also take notes on the followings.
The equipment is precision machinery. Please avoid vibrations or shocks during operation or
transportation as they could lead to a machine failure.
Moving the equipment from a low temperature area to a wormer environment could cause dew
condensation. Operating the equipment with dew condensed inside could cause a failure such as
jam or may lead to malfunction of the equipment. When there is a possibility of dew condensation,
keep the power off and leave it for more than one hour before starting to operate it.
Do not place the equipment near devices that may emit strong magnetism (such as motor,
transformer, TV, speaker and magnet) as it might lead to failure or malfunction of the equipment.
The equipment emits radio wave, which could interfere with the TV/radio reception.
10. Precautions on media (Paper roll and ink ribbon)
Use of gloves (made of cloth) is recommended while handling the paper roll.
Sebum or dust on the paper may appear on the printed image as finger print or blemish.
To store paper roll and ink ribbon, please avoid high temperature, high humidity and direct sun.
Please keep them at cool place for storage. Please also avoid sudden temperature shift as it could
cause dew condensation.
Operating the equipment using a media set (paper roll and ink ribbon) that may have dew
condensation could cause a failure of the equipment.
Use of once dew condensed media set (paper roll and ink ribbon) could cause a problem on printed
image such as blemish on the print (storage conditions are below 30 degrees C and below 70% RH).
Please use only genuine type media set (paper roll and ink ribbon). Use of any other type
could cause malfunction or failure. Any request for repair caused by media set that is not
of the genuine type would not be handled under warrantee even during warrantee period.
A request for repair may not be accepted when genuine type media set is not used.
. Name of each part of printer.
1. Front
Paper output slot
Release lever
Slug Box
Power Switch
2. Rear
Air Filter
Air Filter
USB2.0 Connector
AC Power Inlet
3. Ink Ribbon Tray
By opening the front door, you will find ribbon supply and ribbon take-up bearings and gears.
Ribbon take-up
Ribbon supply
Ribbon take-up gear
4. Print Head Section
Printed Head is located upper inside of the printer which you will find by opening the front door.
Please do not touch the head directly
by hand immediately after turning on
printer power or immediately following
printing operation.
It could cause a burn.
It could cause wiring
disconnection of the Head.
Print Head
5. Paper Magazine Tray
You will find Paper Core when you open the front door.
Paper Core
6. LED
Cut Switch
Power Switch
(1) Descriptions of LED
Combinations (lighting, blinking and lights out) of STATUS (Blue) LED and ERROR (Red) LED will indicate
the printer state as follows.
Blue LED
Power is off
Printer at stand-by or during printing
Transmitting Image data
Setting of paper completed
Lighting (During setting of paper roll)
During printer initialization or re-settable error (such as door
is open or media miss-match) was caused
Error requiring power off/on cycle to re-set was caused
Please refer to [6. Major error messages] for the descriptions of errors
(2) Paper Cut Switch
When Status LED (Blue) is lighting (Ready State), pressing the Cut Switch will cause cutting off of paper
leading end by about 11 cm.
If you replaced paper roll with power turned off, please proceed with pressing the Cut Switch five times to
chop off the paper leading end for five times.
(3) Power Switch
Pressing the Power Switch will turn on/off the power of the printer.
. Check the place for installation
Please place the printer at a place which meets the following conditions.
Stable and in horizontal plane (difference in level on the plane must be kept within 1mm).
The space to place the printer must be larger than the printer bottom area and all four feet
must securely touch the surface of the place.
Well-ventilated area, however, air must not blow directly into the printer from the front side of
the printer (print exit).
The area where temperature can be kept between 15 and 35 degrees C and RH can be kept
within 20 and 80 %.
Sufficient space to work around the printer is secured.
Space at front to load ribbon and paper, space at rear and side for air ventilation and cable
handling is secured.
Please secure a minimum space indicated below.
(Top view)
Weight: 26kg
(Including accessories
and media set)
Open front door
(Side view)
Placing the printer on a sloped plane, on a place with step, or on a place that is smaller than printer could
cause unexpected force to the inside mechanism, which may lead to a failure of the printer.
. Before starting to work with the printer
Steps until starting of printing operation are described as follows.
(1) Open package
(2) Preparation
(3) Cable connections
(4) Load Paper Roll
(5) Load Ink Ribbon
(6) Initialization
(7) Set Paper Tray
(8) Install Printer Driver
(9) Test Print
Setup completed (printing)
(1) Open package
Remove all four handles located at
both sides of the carton box.
tugging the tab at the right end of
the handle.
Pull out the upper part of the carton
Take out the standard accessories
stored at the middle of the upper
Pull out the upper cushion.
Pick up the printer and place it at
the location for installation.
The equipment is heavy. To avoid any injury, please take two persons to take out
the unit from the carton box or to carry the equipment.
Operation manual
label for Slug Box
Contents of accessories.
AC Cable
Print Sample at the factory
(Adjustment Data)
Software CD
127mm Spacer (2 pieces)
Print Tray
(2) Preparation before installation
Peel off tapes fixing the slug box and filter frames.
Please read the instructions found on the label
indicating the steps to set/remove the slug box.
Apply the label on the slug box.
While applying the label, match the label corner
(marked by circle on photo) to the slug box upper
right corner (applying the label on the slug box is not
From the next page until the mounting of 127 mm width spacer will be needed only when you intend
to use127mm paper.
The printer is set for 152 mm paper width at the factory.
* Important
Once you start to use 127mm width paper, switching back to 152mm paper will cause a
problem to printed images. Therefore, to go back to 152 mm paper width, Thermal Print
Head needs to be replaced.
Please consult with sales dealer if you need to switch back from 127 mm to 152 mm paper
Lift up the release lever and pull the front
door to open the door.
Release Lever
Release the lock levers located at both sides
of Paper Core to take out the Paper Core.
Pull the lever
Pull Lock Lever towards you and then flip it
The lock lever will hold its release position.
Do the same for the other side lock lever.
Flip the lever outwards
Release position
Pick up Paper Core and remove it.
Paper Core
Pull out the left flange while keep pressing
the black button on the red plate at the left
Press black button
Check the direction of the spacer (Note the
positions of locking clip and the mating holes)
Set Spacers at the inside of the Core.
Flat Side
Clip (Rear side)
Flat Side
Push the area between left and right locking
clips until they click and become locked. Do
the same for the other side of the core shaft
to mount the spacer.
Return Core to the printer main unit. Paper
core with red part should be placed to the left
side (bearing is colored red at main unit) and
paper core with white gear should be place
to the right side(bearing is colored white) of
the main unit.
Flip back the locking lever on both ends to
lock the core in position.
* Front Door cannot be closed if the
corelocking levers are in release position.
Switch the position of paper width guides
(marked by circles on photo).
*Photo shown on right is for 152mm paper
width setting.
Move paper guide pins in the direction of
arrow (inwards) until they stop.
Photo on right (upper) shows the condition
(152mm paper width setting) at the time of
shipment from factory.
Photo on right (lower) shows the condition
(127mm paper width setting) after switching
the paper width setting.
Please make sure both left and right guides
are set to the same position (if 127mm paper
width, both left and right shall be set at inner
side). *Photo on right is for 127mm paper
width setting.
Do not operate printer with
unmatched positions between
left pin and right pin.
It may
cause paper jam.
Close the front door.
(3) Cable connections
* Do not turn on the printer power until requested.
Connect power cable.
Connect the AC cable found as a part of standard
accessroies to the power inlet at the rear of the
printer. The other side of the AC cable should be
pluged to the AC power outlet.
Do not handle the power plug with wet hand as it could cause electrical shock.
Take grounding correctly to earth connection. Otherwise, it may lead to fire or electrical
shock if there is a current leakage.
Please follow the instructions described below to avoid fire/electrical shock.
* Make sure that there is enough current capacity for the printer.
* Arrange the cable avoiding power cable being unplugged accidentally by someone
accidentally picking up the cable while walking by.
Connect the grounding cable to the earth ground.
Never connect the grounding cable to the gas tube, water tube or phone line ground line
as it could cause fire/electrical shock if electric leakage should occur.
(4) Setting Paper Roll
Wearing of gloves is recommended while handling paper roll.
(Finger marks may cause dirt on print)
If paper or ribbon runs out during operation, please replace both paper and ribbon at the same
time while keeping the printer power on.
Turning off the printer power at this state may cause the inside mechanism to stop the
movement before it reaches the stand-by position, which could lead to a problem that inserting
the paper leading edge may become impossible. Forcing the printer at this state could cause
damage to the printer. Data will be lost if the power is turned off while replacing ribbon/paper,
therefore, printing operation will not be resumed when there were data yet to be printed before
running out of the ribbon/paper.
If paper or ribbon runs out during continuous printing operation, set paper and ink ribbon with
printer power kept on. By doing so, remaining print order will resume automatically after
replacing paper and ink ribbon.
600 prints may be made using a set of paper roll and ink ribbon for 127x89mm and 152x102mm
size media set. Either paper or ribbon will run out first. Please make sure to replace both paper
and ink ribbon when either one runs out.
Prepare paper roll and ink ribbon.
Ink ribbon
Paper roll
Press Power Switch to turn on printer power.
Power Switch
By turning on the power, Status
LED (Blue) and Error LED (Red)
will light up.
Pull open the front door with lifting up the release
Release lever
Release the lock levers at both ends of paper
core and remove the core shaft.
Pull towards front
Pull lock lever towards front and flip it out to turn
the lock lever to the release position.
The lock lever will rest at the release position.
Do the same for the other side lever.
Flip out
Released state
Lift up the paper core and remove it.
Paper Core
Pull out the left side paper core shaft from the
right side core shaft with keep pressing the black
button at the red plate.
Push black button
Set roll paper to paper core shaft.
Right Plate with
1: Push in roll paper to right plate.
White Gear
2: Push in left place.
While setting the paper to the
right plate, make sure that the
arrow on the label will point
Note the
direction of
arrow on the
If paper is set in
printing cannot be made and it
may cause damage to the
Left Plate
with Red Plate to push in
Note the
direction of
arrow on the
Push the areas indicated as “PUSH” at the Red
Push in
Plate until it goes into locked position
Please make sure that Red
Plate is securely locked.
Lock indicators (square holes)
are provided on the red plate.
All four indicator holes must turn
white to be securely locked. If
any of the holes remain black,
the plate is not yet completely
locked. When the plate is not
cause paper skew which may
result in printing problem.
could also cause paper jam,
which may cause damage to the
Set the paper roll.
Note the colors of the core shaft bearing at the
printer. The red plate side of the core shaft
must be placed at the red bearing side (left side
when seen from front). White Gear side of the
core must be placed at the white bearing (right
when seen from front) side.
Flip back the core lock levers on both ends to
lock the core shaft.
* Front door cannot be closed if core lock levers
are not in locked position.
Insert the paper leading end.
Black plastic
Remove the label at the paper leading end.
Insert the paper leading end between black
plastic rollers and the metal roller.
Black plastic
Metal roller
Guide the paper leading edge beneath Exit
Guide Plate.
Guide pins for the set paper width are coming out
of the lower end of the guide. Align the paper to
the inner sides of two pins and guide the paper
beneath Exit Guide Plate.
152mm (6inch)
127mm (5inch)
Exit guide
Exit guide
When paper leading end reaches the sensor
hole position, STATUS LED changes to Blue
Sensor position
Forward paper
until Status LED
changes to blue
Changes to
blue blinking
Sensor position
Forward paper
until Status LED
changes to blue
Paper setting is completed. At this stage, paper leading end will be coming out of the front of the
printer by about 1 cm.
Black plastic rollers
Sensor hole at the
paper guide plate
Metal roller
Black rubber rollers
Setting of paper
Close front door.
Make sure to set the paper leading end correctly in position.
Setting the paper at improper position could cause problem in printing operation and may
also cause damage to the printer. It could lead to paper jam and other problem that
could cause printer damage.
(5) Set ink ribbon
After setting the paper roll, set the ink ribbon.
Supply side
Supply side
(towards front
of the printer:
Take up side
(towards back
of the printer:
Take up side
Ink ribbon
Bearing for ink ribbon
First, set the supply side of the ink ribbon at front.
Fit the ribbon shaft end to the bearing and press
the ribbon towards right.
While keep pressing the ribbon to right, fit the
left end of ribbon shaft to the left bearing to set
the ribbon in place.
Next, set the take up side.
Press towards right.
While keep pressing to right, fit the left end of
the ribbon shaft to the left bearing to set the
ribbon in place.
Remove the ribbon sag.
After setting the ribbon in position, rotate take
up gear 3 to 4 times to remove ribbon sag.
Wind ribbon until cyan (blue) color ribbon
becomes positioned in the middle of supply
side and take up side.
If ribbon sag remains, it could
cause ribbon jam or ribbon
breakdown, which may lead to
damage of the printer.
Close the front door securely.
After setting the ribbon, push in front door
until it becomes securely locked.
(6) Initial movement
When the front door is closed after setting the paper and ink ribbon, mechanical initial movement will
If paper was set with power kept on,
STATUS-LED from change from Blue Blinking to Blue lighting and initial movement starts.
During initial movement, paper will be chopped off for five times (11cm x 5).
After paper chopping off, it will become Ready and Error-LED goes off.
If paper was set after turning off the printer power, and printer power was turned on after
setting the paper,
STATUS-LED will light (blue) and initial movement will start.
After initial movement, it will become Ready and Error-LED goes off.
Paper chopping off will not take place.
(It is necessary to manually chop off paper by pressing Cut button).
*After loading the paper roll into the printer, press the "cut" switch five times to cut off the
leading edge of the paper. This prevents the print quality from being contaminated by the
fingerprint, etc. remaining on the leading part of the paper roll.
*It is recommended that paper roll is loaded into the printer with the printer being turned on. If
the printer is switched off before it returns to the ready position right after printing, it would not
be able to exchange the paper roll. Also, switching off the printer while printing would cause
the jamming of the paper/ink ribbon and all the print data is erased.
(7) Setting Tray
Hang the Print Tray hooks at the holes next to slug box at the printer front.
This photo is an example of
optional Universal Paper Tray.
Setting method is the same for
normal tray.
Set the printer in a way that Print Tray will not drop off.
For information on place to set the printer, please refer to the chapter 4: Place to install
To avoid any damage, please do not place an object other than prints on the tray. Please
do not apply 2kg or more of load on the tray.
(8) Installation of Printer Driver
* Administrator or authority of Administrator level user account is required.
Install Printer Driver at PC.
Set Software CD at the CD Driver of PC.
Connect USB Cable at the USB connector provided at the rear of the printer.
Connect Other end of USB Cable to the USB connector of the PC.
Printer will be recognized as Plug and Play to start the installation of the Driver.
After Installation of the Driver is completed, open Property screen to set the print size that
matches the ribbon and paper actually set at the printer (default print size is 152x102mm).
For details, please refer to Printer Driver Instruction Manual.
If you use special type of application software, installation of Driver may not be needed.
(9) Test Print (Communication, Operation check)
Select [Printer & Fax] at the [Start] menu.
If [Printer & Fax] is not found at the [Start] menu, select [Printer
and other hardware] at the [Control Panel] and click [Display
installed Printer or Fax Printer].
* In case of XP Classic display mode, click [Printer & Fax] at
[Control Panel.
Select [DPB-7000] among printers displayed and right click to
display menu. Select [Property]
Click [Print Test Page] for test print.
Check test print.
Click [OK] responding to the message on the screen “If the test
page is printed, click OK”. Click [OK] at Property screen to end
Test Print.
This completes Printer Setup.
If Printing does not take place,
‣ Paper/Ink Ribbon actually set does not match.
Turn off and on PC and Printer power and click [Print Setup] and match paper size to the
actually set media size.
‣ [DPB-7000] is not found at Printer Folder.
Driver needs to be re-installed. Turn off PC and Printer power. Disconnect USB cable. Try
[Printer Driver Installation] again.
‣ Printer Driver is not correctly installed.
Select [Port] tab at the Printer [Property] screen. Check that [USBxxx (number will be
displayed instead of xxx on actual screen)] is selected and that [DPB-7000] is displayed. If
[DPB-7000] is not displayed, delete Driver and try [Printer Driver Installation] again.
(10) Print
1. Make sure that PC power and Printer power are on.
2. Make sure that Printer is at Ready state (LED blue).
3. Select [DPB-7000] at the print menu of the application software to proceed with printing.
For details of Printer setting, please refer to [Printer Driver Instruction Manual].
For information on application software, please refer to instruction manual of the application
Please do not open front door during printing.
It will cause safety feature to stop the printing operation. Forcing to open the front
door during operation could damage the printer.
. Maintenance
Make sure dust and dirt will not go inside the printer.
To avoid dust or dirt causes a problem on printed image, please empty slugs in the slug box, and
clean feed rollers, Paper Tray, Print Head and Air Filters periodically.
Before cleaning the printer, please turn off the printer power.
Prior to cleaning the inside of the printer, clean top panel and area around it to avoid dust and foreign
particles going into the printer.
1. Remove Slug Box
Remove Paper Tray if Paper Tray is used.
Push slug box lightly and release your hand.
Slug Box will come out slightly. Hold the slug box by hand
from the top to remove.
2. Set Slug Box
Push Slug Box until it becomes locked.
There is a paper cutter located above Slug Box. Do not
stick fingers inside through opening after removing Slug
Box as it is extremely dangerous.
Empty slug box before day’s operation and when paper roll is exchanged.
Slugs accumulated in the Slug Box beyond its capacity could cause a problem.
3. Feeding Section
To clean paper tray, please first remove the paper
with the entire paper core.
* Please be careful not to pick dirt on the paper while
paper roll is placed outside.
To clean paper tray, use well squeezed clean cloth
which has been damped with tab water.
For dirt which is difficult to remove, use soft cloth
such as gauze damped with ethanol or IPA.
To clean Platen Roller, remove foreign article that
sticks to the surface of the roller.
Platen Roller
Rub by clean cloth damped with tab water.
When it is difficult to remove, use soft cloth such as
gauze damped with ethanol or IPA.
Cutter Roller
If paper dust is accumulated on the cutter roller
surface, it is necessary to clean (please refer to the
photo image on right).
When it is difficult to remove the paper dust, clean
roller with soft cloth such as gauze damped with
ethanol or IPA.
Paper Dust on Cutter Roller
Rotate the roller with the tip of cotton tipped swab to
clean the entire surface of the roller to remove paper
While cleaning the cutter roller, do not touch the cutter blade located below the roller.
Touching the cutter blade could cut your finger. Do not touch the blade.
Please never use any solvent/chemistry other than specified type as it could cause
damage to the printer. Please make sure that roller surface is well dried before resuming
with printing operation. If roller surface is still wet, it could cause a problem on the
printed image.
4. Print Head
Print Head is found at the upper side when
Front Door is opened.
To clean Print Head, use soft and dry cloth.
Please do not use a type of cloth which may
cause fluff.
Print Head
Please never use any chemistry such as ethanol or IPA to clean head. Chemistry could
go inside the head to cause serious damage to the head function.
Please do not touch the head while printer power is on or immediately after the
operation of the printer.
It could cause burns.
It could cause open circuit of the head.
5. Pinch Roller
To clean Pinch Roller, use well squeezed clean cloth damped with tab water.
If it is difficult to remove ribbon dust from the roller surface, use soft cloth such as gauze
damped with ethanol or IPA.
Please never use chemistry other than specified type as use of not specified chemistry
could cause damage to the printer. Resume with printing operation after check that the
roller surface is dry.
Printing with roller surface still wet could cause problem to the printed image.
Pull black knob at both ends of the protection
cover to unlock.
Remove the cover in the direction shown by the
Protection cover
Snap hook
Clean the entire roller surface while rotating the
Pinch Roller
Make sure that the knobs are at release position
(below right). Then, set the cover at its position.
Push knob to lock the cover.
6. Clean Air Filter
Remove air filter as described below. Clean area around the filter. Lightly tap the filter to remove
dusts on the filter.
Clean air filter frame and area around the air filter by well squeezed clean cloth damped with tab water.
Printer rear upper section
Printer rear lower section
Air filter cannot be washed by water.
If washed by water, performance to absorb dust will be reduced and may lead to
damage of the printer.
When filter becomes visually dirty, please replace it with a new filter.
(Should be replaced every 3 to 6 months)
Failing to replace filter as needed could cause increase in internal temperature, which
may cause a problem to the function.
. Trouble Shooting
1. Paper Feeding Error
Turn off Printer Power and take the following steps.
Open Front Door. Turn on Printer Power and wait for about 1 minute.
Turn off the Printer Power again. Remove Ink Ribbon.
Take out the leading end of the paper roll.
Chop off the entire portion of the damaged
paper by scissors (bent, folded or printed
portions must be completely removed).
Wind the paper leading end back to the paper roll manually.
Turn on Printer power. Follow the steps to set the paper and ribbon.
Check that printer becomes Ready and paper is chopped off and fed out for 5 times.
2. Ribbon break-down
Turn off Printer Power and follow the steps described below.
Open Front Door. Take out the paper leading end.
Check if paper has any damage or a portion may
be already printed. Chop off any damaged or printed area of the paper as described at the previous
section for “Paper Feeding Error”.
Chop off any portion of paper that has damage.
Printing with any portion of paper with damage could a trouble such as jam.
Use tape to stick the torn off portion of ribbon
to the take up side.
Try to stick the ribbon in as square position as
Remove ribbon sag.
After setting ribbon, rotate take up gear 3
to 4 times to remove ribbon sag. Wind
between supply side and take up side.
If there remain ribbon sag, it
could cause ribbon jam or ribbon
break down, which may lead to
damage of Printer.
Turn on Printer Power. Set Paper and Ribbon again.
After Printer becomes Ready, check that chopping off of the paper for 5 times will take place as it should.
3. White dots on Print
If white dots (color not printed) appear with the
same interval in the paper feed direction, there
is dust or dirt on the Pinch Roller.
Feed Direction
Turn off Printer Power and take the following steps.
Please refer to Chapter 6, item 5 “Pinch Roller” for the cleaning method of the Pinch Roller.
Please proceed with cleaning of the roller.
If dirt still remains on the roller (white dot still remains on print), use #1000 waterproof sandpaper
to remove the foreign article on the roller surface.
Follow Chapter 6 item 5. Remove cover so that Pinch Roller surface becomes visible.
Find the foreign article. Remove it by rubbing
the area by waterproof sandpaper cut into 15
mm square piece.
* Do not apply sandpaper too much to wear off
the roller surface. Do not try to remove it with
one try. Remove it by applying the sand
paper lightly for several times.
Clean the entire surface of the roller while rotating the roller as described at Chapter 6, Section 5.
Place back the cover.
Use of rougher than #1000 waterproof sandpaper could cause fatal damage that may
require replacement of part. Excessive wear caused by such handling may cause fatal
. Major error messages
1. Errors that require turning off/on Printer power
Error No.
Displayed message
USB Communication Error.
Please Check USB Connection.
Print Head does not work (up).
Please re-start the printer.
Print Head does not work (down).
Please re-start the printer.
Failed to feed ribbon.
Please check the ribbon and re-start the printer.
Error in head controller.
Please re-start the printer.
Failed to feed paper (forward feed).
Please check the paper and re-start the printer.
Paper jam during rewinding (rewind feed).
Please check the paper and re-start the printer.
Abnormal paper cutting.
Please re-start the printer.
Internal command error.
Please re-start the printer.
Error writing in Flush ROM.
Please re-start the printer.
Failure in power supply.
Please re-start the printer.
Failure in grip roller movement.
Please re-start the printer.
Please check the room thermistor in the printer.
Please re-start the printer.
Please check the room thermistor in the printer.
Please re-start the printer.
Please check the print-head thermistor.
Please re-start the printer.
Please check the print-head thermistor.
Please re-start the printer.
Failed to write in EEPROM.
Please re-start the printer.
2. Recoverable errors
Error No.
Displayed message
Ink Ribbon run out.
Please replace the Ink Ribbon.
Please place a proper size of paper and ink ribbon.
Also, check paper size setting of the printer driver.
Front door is open.
Please close the door.
Ink Ribbon is not set.
Please set an ink ribbon.
Roll paper is empty.
Please replace the roll paper.
Paper cannot be fed correctly.
Please re-set the roll paper.
Please place a proper size of paper and ink ribbon.
Also, check paper size setting of the printer driver.
Front door is open.
Please close the door.
Received an invalid command.
Please try printing again.
Received an invalid parameter.
Please try printing again.
Printer is initializing.
Please wait for a while.
Failed to detect the ribbon mark.
Please check the ink ribbon.
"High Quality Mode is not available with this printer.
Please click Cancel.
. Specification
1. Printer Specification
Printing method
Dye Diffusion Thermal Transfer
Print Head
300 dpi
16.7 million colors, full color
Maximum Print Width
154 mm
Print Speed
About 6.8 seconds (6 x 4 inch)
USB 2.0
Buffer Memory
64 MB (32 MB x 2)
Windows XP/Vista
(Dual Line Print Head)
Mac OS X 10.4/10.5
6 x 4” (152 x 102mm)
Print Size
5 x 7” (127 x 178mm)
6 x 8” (152 x 203mm)
6 x 9” (152 x 230mm)
6 x 4” x 2 (152 x 102mm x 2)
Paper type
Roll Paper
Ink Ribbon
YMC + OC (Exclusive type Ink Ribbon)
Outer dimensions
300mm(W) x 410mm(D) x 355mm(H)
Power voltage and power
Approximately 22Kg (not including media)
AC 100V to 240V, 50/60Hz Automatic voltage
Power consumption
Average 260W
. Request for service and media supply
To request for repair service
Please consult with the sales dealer.
To order media supply
Please consult with the sales dealer.
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