Mitel Superset 410

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Mitel Superset 410 | Manualzz
How to Use This Guide
This guide provides brief instructions for the
commonly used features available with the
SUPERSET 410 telephone. Many of these
features are accessed by using the function keys
on your telephone. In the instructions in this
guide, the function keys are represented by upper
case words (e.g., MESSAGE).
Fixed-Function Keys
O
Message Lamp: When flashing, it indicates that a
message is waiting. When lit during a call, a
message can be sent.
O
O
The instructions for each operation assume that
the first step is to lift the handset, unless otherwise
stated.
MESSAGE Key: for sending and responding
to messages.
O
O
O
O
O
HOLD Key (red key): for placing calls on hold.
SUPERKEY: for programming Personal Keys
as Feature or Speed Call Keys.
SPEAKER Key: for turning the set speaker
on and off during onhook dialing.
REDIAL Key: for redialing the last manually
dialed number.
CANCEL Key: for canceling call features in
progress.
TRANS/CONF Key: for transferring calls and
setting up conference calls.
MICROPHONE Key: for turning on the
Handsfree Answerback feature.
Microphone Lamp: when lit, it indicates that the
microphone is on.
O
Personal Keys and Line Status Display
O
O
Personal Keys: Can be programmed as line
select, speed dial or feature access keys.
Line Status Display: shows which Personal
Keys are active, and their status.
VOLUME TONE ∧ Key and
VOLUME TONE ∨ Key: for adjusting the
volume of the handset receiver, and the
volume and pitch of the ringer.
Line Appearances
Your SUPERSET 410 telephone can
accommodate up to six lines, including your
prime line (your listed number). A Personal Key
can be programmed as a Line Select Key to
access a telephone line, in which case you will
have an “appearance” of the line, located in the
Line Status Display directly across from the Line
Select Key.
You can access another line just by pressing the
Line Select Key for it. The Line Appearance
indicators show you the status of the lines which
you have programmed on your set.
When a line is...
Idle
Busy
Ringing
On hold at your set
On hold at another set
the line appearance is...
off
solid on
flashing slowly
flashing rapidly
flashing in a slow on, fast off cycle
on your set’s Line Appearance
A Personal Key can also be programmed as a
Feature Key, for quick access to an often used
feature. When that key is pressed to turn on the
feature, the Line Appearance for that key will turn
on.
Features Not Available
There may be procedures in this guide which you
cannot perform on your telephone set. This is
because your company has specially selected
your features and calling privileges. See your
Communications Department if you have any
questions.
Making Calls
Dialing from your SUPERSET 410 is exactly the
same as dialing from any other telephone. Just
use the dialpad to dial the number, including any
outside access code (usually the number “9”), if
required.
CALL TRANSFER
CONFERENCE
The “HOLD” Key vs. the “TRANS/CONF”
Key
Set Up a 3-party Conference
O
You cannot use the red HOLD key to transfer a
call or set up a conference.
Wait until the call is answered.
O
Onhook Dialing
You can make calls without lifting the handset.
O
O
O
Dial the number.
Monitor the progress of the call through the
speaker.
When the called party answers, lift the
handset.
To end a call or cancel a call setup:
O
Press SPEAKER.
Throughout this guide instructions will assume
that you have already lifted the handset, or
pressed SPEAKER for onhook dialing. In some
cases, an operation must be performed either
using the handset or in onhook mode, and you
will be instructed accordingly.
You use the TRANS/CONF key to put a caller on
temporary hold before transferring or setting up
a conference. If you hang up with a caller on
temporary hold, the call automatically rings you
back.
Press TRANS/CONF
to put the first person on temporary hold. You hear
transfer dial tone.
O
Call the next person.
Wait until the call is answered.
You can transfer a caller to another extension
using TRANS/CONF to put the caller on
“temporary hold” while you dial the desired
destination. When you release yourself from the
conversation, the call is transferred.
O
The TRANS/CONF key is also used when setting
up a telephone conference consisting of any
mixture of internal or external callers.
O
Press TRANS/CONF again
to form a 3-party conference.
If an intended conferee is busy or does not
answer:
Press CANCEL
to return to the original caller.
Add Another Party
Transfer a Call
O
Press TRANS/CONF
to place a call on temporary hold. You hear transfer
dial tone
What are Feature Access Codes
O
Dial destination number.
Certain telephone features are activated or
disabled by Feature Access Codes. To activate a
feature, you lift the handset and then dial the
feature Access Code for that feature.
O
Introduce the caller.
O
Replace the handset.
Feature Access Codes are set by your
Communications Department. At the end of this
guide is a table listing the most popular features,
with space for you to fill in the appropriate access
code. Contact your Communications Department
for the Feature Access Codes available on your
telephone system.
Call the first person.
You can set up a conference call for up to 5
people.
O
The conference is put on hold, and you hear transfer
dial tone.
O
O
Press CANCEL.
You are reconnected with the original caller.
Call the next person.
Wait until the call is answered.
O
The call is transferred to the destination number.
Cancel a Call Transfer
Press TRANS/CONF.
Press TRANS/CONF
to include everyone dialed so far.
Leave a Conference
O
Replace the handset.
The other conferees remain connected to each
other.
What is Do Not Disturb
Handsfree Answerback is available for Direct
Page Calls to your extension, If this options has
been enabled for your extension. You can get
direct paging calls only when your extension is
idle.
You can put a caller on hold with the HOLD key,
and then hang up without being automatically
called back. Your caller remains on hold. You can
retrieve the held call at your own telephone by
lifting the handset and pressing the flashing Line
Select Key, or at another, by using the appropriate
feature access code.
Do Not Disturb allows you to program your
telephone not to ring when someone calls. The
caller will hear reorder tone.
Set Up Handsfree Answerback for Direct Page
Calls
O
Without lifting the handset, press
MICROPHONE
O
O
O
Replace the handset.
Do Not Disturb is set for your telephone.
The Line Select key for that line begins to flash
rapidly. Your call is put on hold.
OR
Replace the handset.
Press the Do Not Disturb feature key.
The line appearance for the feature key turns on
when Do Not Disturb is activated, and turns off when
it is disabled. See “Program Personal Keys” for
instructions on how to create a feature key.
Your call remains on hold, and you can make or
receive other calls.
Retrieve a Held Call
OR
Lift the handset
Press the Line Select key that is
flashing.
to answer the page.
You are connected with your held call.
O
O
Enter the Do Not Disturb feature
access code, plus 1.
While in a call, press HOLD.
O
O
When you are paged, speak in the
direction of the set
to answer the page. The microphone is automatically
activated.
O
Put a Call on Hold
when the extension is idle.
The Microphone Lamp goes on to indicate that the
microphone is enabled.
Set Do Not Disturb
Cancel Do Not Disturb
O
Enter the Cancel Do Not Disturb
feature access code, plus 2.
OR
Disable Handsfree Answerback
O
Without lifting the handset, press
MICROPHONE
when the extension is idle and the Microphone Lamp
is lit.
The Microphone Lamp goes off to indicate that the
microphone is disabled.
O
When you are paged, pick up the
handset
to answer the page. The microphone is not
automatically activated.
Retrieve a Held Call at Another Extension
O
O
O
See “Program Personal Keys” for instructions on
how to create a feature key.
Dial the Call Hold Remote Retrieve
feature access code.
Dial your extension number
when you are at another extension. You are
connected with your held call.
Press the Do Not Disturb feature key.
OR
O
Dial the Clear All Features feature
access code.
Note: This also cancels any Callback or Call Forward
features that you have activated.
DO NOT DISTURB
Using the “HOLD” Key
CALL HOLD
Handsfree Answerback
HANDSFREE ANSWERBACK
DO NOT DISTURB
CONFERENCE
CALL HOLD
CALL TRANSFER
HANDSFREE ANSWERBACK
CALLBACK
O
O
Do You Want to be Called Back
You can set up an automatic “Callback” if you
reach a busy extension, or if there is no answer.
If the line is busy, the telephone system monitors
the line and rings you when the line becomes free.
If there was no answer, you are notified (your
telephone rings) when the user returns and next
uses the telephone. When you lift the handset,
the previously unanswered extension rings.
You can also use Callback if you receive a busy
signal when trying to access an outside line.
When the outside line becomes free, your
telephone rings. When you pick up the handset,
the outside number is dialed automatically.
When the Line is Busy
O
Enter the Callback - Busy feature access
code
Replace the handset.
MESSAGE Key and Automatic Callbacks
Lift the handset and enter CallbackNo Answer feature access code
When you set an Automatic Callback on
someone else’s extension, your telephone will
ring the next time they replace the handset on
their telephone. You can then lift your handset to
place a call to them automatically.
to set up an Automatic Callback on the unanswered
extension.
O
Enter the number of the unanswered
extension.
You hear dial tone.
O
Replace the handset.
When the person next uses the telephone and hangs
up, your telephone will ring.
Cancel a Callback
To cancel all callbacks:
O
before the Callback is honored.
Press MESSAGE
if the Message Lamp on your set is on while making
a call.
O
Replace the handset.
A Callback message is left at the busy or
unanswered extension. Their Message Lamp to
flash.
Respond to a Message Waiting
Press the Callback feature key.
MESSAGES
A flashing Message Lamp indicates that
someone has left a message for you.
See “Program Personal Keys” for instructions on
how to create a feature key.
Do You Have a Message Waiting
O
Replace the handset.
When the person hangs up, your telephone will ring.
When There Is No Answer
O
O
Note: This also cancels any Call Forward or Do Not
Disturb features that you have activated.
OR
O
Send a Message on Busy/No Answer
Enter the Clear All Features feature
access code
to set up an automatic Callback on the busy
extension.
O
When you press MESSAGE while trying to reach
another extension, the Message Lamp on that
telephone begins to flash, and continues to flash
until the extension user presses their MESSAGE
key. When they press MESSAGE, they
automatically place a call back to your extension.
Press the Callback feature key and
replace the handset.
When the person next uses the telephone and hangs
up, your telephone will ring.
OR
If someone has left a message for you with the
Attendant, the Message Lamp on your telephone
will flash. Simply press the MESSAGE key to
place a call to the Attendant to receive your
message.
A caller at another extension can also leave a
message on your set. This will cause the
Message Lamp on your set to flash. Press
MESSAGE to automatically place a call to that
extension.
Press MESSAGE
if the Message Lamp on your idle set is flashing. The
extension of the caller who left the message, or the
Attendant who took the message for you, is rung.
O
Press MESSAGE again if the line is
busy or there is no answer.
This will leave a Callback message at the extension
of the original caller or message Attendant. Your
Message Lamp stops flashing, unless you have
additional messages.
O
Replace the handset.
With Park and Page, you can park a call and
initiate a page all in one step.
O
Dial *63.
Park and Page options include:
O
Dial the two-digit Page Group
Number, then #.
After approximately 10 seconds, the busy tone will
change slightly, indicating that you are camped on.
OR
O
Park and Page Set: After a call is parked, the
system performs an all-set page.
O
O
when you hear busy tone.
Park and Page Group: After a call is parked, the
Park a Call in Orbit and Perform a PA Page to any
or all Nine Paging Zones:
See “Program Personal Keys” for instructions on
how to create a feature key.
O
system pages your Paging Group.
O
Answer or make a call.
Press TRANS/CONF.
O
Park and Page: After a call is parked, you must
enter the extension or Page Group number.
O
O
Park and PA Page: After a call is parked, the
O
you must enter a Paging Zone number (0-9).
Page all Phones and the PA:
O
Answer or make a call.
O
Press TRANS/CONF.
O
Dial *63 then *.
Dial *64 and dial the Paging Zone
number
Press the Camp On feature key.
Do NOT replace the handset.
When the busy user hangs up, your call will be
connected.
Intrude On a Busy Line
O
Enter Override feature access code
(0 for all zones, 1-9 for a specific zone).
to intrude on the conversation.
Note: To Park and Page call using speed call keys,
press TRANS/CONF to get dial tone before pressing
a speed call key programmed with the Park and Page
access codes plus the digits for the required paging
option (for example, an extension number to page a
single phone or * to page all phones plus PA paging).
You will hear a warning tone and then be connected
to the call.
OR
O
Press the Intrude feature key.
See “Program Personal Keys” for instructions on
how to create a feature key.
Page all Phones in a Group and the PA:
O
Answer or make a call.
O
Press TRANS/CONF.
O
Dial *63 and press #.
Page an Extension Number:
O
Answer or make a call.
O
Press TRANS/CONF.
O
Dial *63 and dial the extension.
CAMPON
PHONEBOOK
When a Telephone is Busy
If you reach a busy extension and want to speak
with the person right away, remain on the line to
signal that you are waiting. The busy extension
user hears a single or double beep, indicating that
an internal call is waiting. When the busy
extension user hangs up, his telephone rings.
When the user answers, you are connected.
ACCONUT CODE
Press TRANS/CONF.
Remain on the line
CALL PICKUP
O
O
Access the Phonebook
O
Dial *65.
O
Enter the name or extension
of the person you which to call, using the dialpad.
Note: Only extensions that have a voice mailbox can
be dialed using Phonebook.
CAMP ON
Answer or make a call.
CALL WAITING
O
What is Park and Page
Camp On a Busy Line
MESSAGES
Page all Phones in a Specified Group and the PA:
CAllBACK
CALL PARK AND PAGE
CALL PICKUP
CALL PARK - DESTINATION
PHONE
Swap to a Waiting Call
O
What is a Pickup Group
Your telephone can be programmed into a pickup
group. Anyone in the group can answer, or “pick
up”, a call to any other extension in the group. To
pick up calls to your group, you dial a short code.
This feature ensures that all calls are answered.
What is Call Park - Destination Phone
Call Park - Destination Phone allows you to park
an answered call on another phone. If a parked
call is not retrieved after a specified length of time,
a reminder occurs.
Press the Swap/Trade Call feature
key
to put the current call on hold, and connect with the
waiting call. See “Program Personal Keys” for
instructions on how to create a feature key.
O
Press the Swap/Trade Call feature
key again
to return to the original call, placing the second caller
on hold.
Answer a Call For Your Pickup Group
If you extension has been programmed into a
pickup group, you can answer or “pick up” calls
for any other member of your pickup group.
Park an active call on another phone
O
to get dial tone.
O
O
Enter the Call Pickup feature access
code
OR
Press the Call Pickup feature key.
See “Program Personal Keys” for instructions on
how to create a feature key.
To retrieve a call parked on another phone:
O
Answer a Call For Another Pickup Group
O
O
Enter the Directed Call Pickup
feature access code.
Dial the number of the ringing
extension
to be connected to the caller.
Dial *62, and then dial the extension
of the destination phone.
If the call is parked successfully, dial tone, busy tone
or a page occurs. If the call is not parked, reorder
tone occurs.
on the dial pad, to be connected to the caller.
O
Press TRANS/CONF
O
Press the flashing Call Park feature
key.
ACCOUNT CODE
What is an Account Code
Account Codes are used in situations where it is
necessary to charge the cost of a call to a specific
account, or client, or project, etc. In some cases,
it may be necessary to enter an account code
when making external calls.
OR
Enter an Account Code Before a Call
Dial *22.
O
O
Enter the Account Code feature
access code.
Enter the Account Code.
You hear dial tone.
CALL WAITING
O
Dial the number
including the external line access code, if necessary.
Do you have a Waiting Caller
While in a call, you may hear a Camp On tone,
indicating that someone is waiting to speak with
you. You can hang up and take the other call, or
swap to the waiting call.
You can also program Call Forwarding on your
telephone from another extension, by using the
Call Forwarding — I Am Here feature access code.
Turn Call Forwarding On and Off
You can forward your calls to another extension
(or to an external number) when your line is busy
or when you are away from your desk. There are
various types of Call Forwarding that can be
activated on the SX-200 ICP system. Each type
of Call Forwarding is activated by a different
Feature Access Code, followed by a condition
code, if necessary.
Set Up Call Forwarding
O
If Split Call Forwarding is enabled on your system,
then you can forward internal calls to one number,
and external calls to another (e.g., internal calls
to ext. 2103; external calls to ext. 4671). With Split
Call Forwarding enabled, you can use different
Feature Access Codes for internal and external
calls. See your Communications Department to
find out whether this feature is enabled. If it is
disabled, all calls are forwarded to one
destination.
O
O
The feature key status indicator goes turns on when
Call forwarding is activated, and turns off when it is
disabled. See “Program Personal Keys” for
instructions on how to create a feature key.
Enter the appropriate Call Forward
feature access code
Enter the desired condition code
for Follow Me, Busy, No Answer, or Busy/No Answer
(see “Forwarding Your Calls” above).
Set Up Call Forwarding at Another Extension
Dial extension number
You can set up call forwarding on your own
telephone, from another extension.
to which calls are to be forwarded.
OR
O
If the destination is an external number:
O
Press a Speed Call Key
corresponding to the desired external telephone
number for Call Forwarding destination.
O
Press the Call Forward feature key.
Enter the Call Forward — I Am Here
feature access code.
O
Dial your own extension number.
O
Replace the handset.
All calls at your extension are automatically
forwarded to this extension.
Replace the handset.
Call Forwarding is now activated.
Condition codes let you forward calls under
different circumstances. For instance, you may
only want calls to be forwarded if your line is busy.
Condition codes are listed below.
Cancel Call Forwarding from Another Extension
Cancel Call Forwarding
O
O
1 Follow Me
All your incoming calls are
forwarded.
2 Busy
Your calls are forwarded
when your telephone is
busy.
3 No Answer
O
OR
O
Dial the Clear All Features feature
access code.
Note: This also cancels any Callback or Do Not
Disturb features that you have activated.
O
Replace the handset.
The current forwarding is canceled.
Enter the Call Forward — Cancel I Am
Here feature access code
on the telephone where this feature was enabled.
DO NOT dial a condition code or destination number.
Your calls are forwarded
when your telephone is
unanswered.
4 Busy/No Answer Your calls are forwarded
when your telephone is
busy or unanswered.
Dial any Call Forward feature access
code
Replace the handset.
Call Forward - I Am Here is canceled.
PROGRAM PERSONAL KEYS
O
Once Call Forwarding is set up, you can turn it on
and off by simply pressing a single key.
REMINDER
Forwarding Your Calls
CALL FORWARD
CALL FORWARD
REMINDER
INTERCOM CALLS
What is a Timed Reminder
What is an Intercom Call
You can set up a timed reminder that will ring your
telephone at a prearranged time. This is useful
when you want a reminder to go to a meeting,
make a call, and so on.
An Intercom call is a call between two extensions,
which either pages or rings the called extension.
programmed as a feature key.
O
Set a Timed Reminder
O
O
Enter Timed reminder feature access
code.
O
Make a call.
O
Dial *48.
Dial 4-digit time in 24-hour format.
(e.g., 1430 for 2:30 p.m.)
O
Replace the handset.
PROGRAM A SPEED CALL KEY
The timed reminder is set to ring at the specified
time.
What is a Speed Call Number
Lift and replace the handset
Telephone numbers that you dial frequently can
be saved on Speed Call Keys for single button
access, to avoid having to dial the entire number
every time. Any of the six Personal Keys not being
used as Feature Keys or Line Appearance Keys
can be programmed as Speed Call Keys.
when you hear the reminder ringing. The ringing
stops.
Program a Speed Call Number
What to do when the Reminder Rings
If your telephone is busy, the reminder rings when
you replace the handset.
O
including the outside access code and area code, if
necessary.
OR
O
Switch Between a Ringing Intercom Call to a Paged
Intercom Call
Enter the number to be saved
Press REDIAL
to enter the last number dialed.
O
Press SUPERKEY again.
The speed call number is now saved.
You can use these instructions to change a speed
call number already programmed. An old speed
call number is erased when you overwrite it with
a new number.
Use a Speed Call Key
O
Press the desired Speed Call Key.
The programmed number is dialed.
O
Lift the handset to begin call.
DOOR OPENER
What is Door Opener
Cancel a Reminder Before it Rings
O
Enter Timed Reminder feature
access code.
O
Dial 9999.
O
Replace the handset.
The timed reminder is canceled.
You can program a Personal Key to be a Speed
Call Key. Speed Call Keys allow you to dial an
often used telephone number automatically,
simply by pressing a single key.
O
Program the desired Personal Key as
a Speed Call Key.
Door Opener allows you to operate a third-party
door opener. For example, when someone
requires entry into a third-party building, a
designated extension (or extensions) rings and
on answering, the extension user can dial a
feature access code to open the door.
See “Program a feature Key” for instructions.
O
Without lifting the handset, press
SUPERKEY.
Use Door Opener
O
O
Press the desired Speed Call Key.
Be sure that the selected Personal Key is not already
Dial *66.
PERSONAL KEY LISTING
The selected feature is programmed for that
Personal Key.
Keeping Track of Your Personal Key
Programming
You cannot view the system feature or speed call
programming of a Personal Key, so it is important
to keep a record of how Personal Keys are
programmed. When you program a Personal Key
for a particular system feature, the system will not
allow you to program that feature on your set
again. Space is provided on your SUPERSET
410 and at the end of this guide for you to record
what you have programmed on your Personal
Keys.
If you have trouble programming a Feature Key,
try programming all your Personal Keys as Speed
Call Keys and then starting over again.
Programming a Personal Key as a Speed Call
Key as the effect of clearing any previous Feature
Key programming on that key.
Program a Feature Key
You can program a Personal Key to be a feature
Key. Feature Keys are used instead of feature
access codes, to activate system features on
your SUPERSET 410 telephone.
O
O
Dial the Program Feature Key feature
access code.
Feature
Access Code
00
Speed Call
01
Call Froward
02
Account Code
03
Do Not Disturb
04
Auto Answer*
05
Music
06
Direct Page
07
PA Paging
08
Pickup
09
Campon (I Will)
10
Callback
11
Swap/Trade Calls
12
Privacy Release
13
Intrude (Overrride)
14
Night Answer
15
Forward Call
Press the desired Personal Key.
Enter the feature code for the
selected feature.
The first Personal Key (lower right—hand key) is
your Prime Line. It cannot be programmed as a
Speed Call or Feature key. Your telephone may
have other line appearances as well (Line Select
keys).
Keys that are not programmed as Line Select or
Feature keys can be programmed as Speed Call
or Feature Keys. You can use the following tables
to keep a record of the speed calls and features
you have programmed on your SUPERSET 410
Personal Keys.
Left Side:
Line Select/Speed Call
/Feature Key
Line
6
* Only available during headset operation.
O
List of Speed Calls and Feature Keys
4
2
Right Side:
Line Select/Speed Call
/Feature Key
Line
5
You hear dial tone. Feature codes are listed in the
table on this page.
3
Note: If Feature Key programming is not allowed on
your set, or you have already programed this feature
on another Personal Key, then you hear reorder tone.
FEATURE ACCESS CODES
Press SPEAKER.
PERSONAL KEY LISTINGS
O
PRIME LINE
1
PROGRAM A SPEED CALL KEY
PROGRAM PERSONAL KEYS
FEATURE ACCESS CODES
Feature
List of Feature Access Codes
Call Park and Page
Feature access codes are used to activate
system feature on the SUPERSET 410
telephone. In general, to activate a feature, lift the
handset and then dial the access code for that
feature.
Call Pickup
Feature access codes are set by your
Communications Department. You can use the
following table to keep a record of the feature
access codes you are most likely to need on your
telephone set.
Do Not Disturb
Directed Call Pickup
Clear All Features
Door Opener
External Line Access
Intercom Calls
Feature
Account Code Access
Abbreviated Dial Access
Callback — Busy
— No Answer
Call Forward — All Calls
— Internal Only
— External Only
— I Am Here
— Cancel I Am Here
Call Hold
Call Hold Retrieve
Call Hold Remote Retrieve
Call Park - Destination Phone
Access Code
Override
Paging
Phonebook
Program Feature Key
Timed Reminder
Tone Demonstration
Access Code

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