Electra Elite Multiline Telephone User Guide (Issue 4)

Electra Elite Multiline Telephone User Guide (Issue 4)
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E
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lectra Elite
M
u l t i l i n e Te l e p h o n e U s e r G u i d e
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El e c t r a
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E l i t e Te l e p h o n e s
9
9
6
1
7
6
1
10
10
11
2
2
5
5
3
3
4
4
16 Button Display
8 Button Non Display
9
7
9
6
2
6
1
1
10
10
11
8
2
5
5
3
3
4
4
32 Button Non Display with 16 DSS/BLF One Touch Keys
8 Button Display
9
9
1
2
7
6
1
6
10
10
11
8
2
5
5
3
4
3
4
32 Button Display with 16 DSS/BLF One Touch Keys
16 Button Non Display
1. Speaker
4. Microphone
8. One Touch Keys
2. Line Keys/Feature
Access Keys
5. Volume Control
9. Hookswitch
6. Large LED
10. Built-in Headset
Jack
3. Dialpad/Dedicated
Function Keys
7. Alphanumeric
Display
11. Softkeys
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Page 1
of Contents
PA G E S 2 & 3
General Information
Answering Calls
Placing Calls
PA G E S 4 & 5
Placing Calls (Continued)
Microphone Control
Speakerphone Calls
Group Listening
PA G E S 6 & 7
Holding Calls
Transferring Calls
Conference
Conference Bridge
Call Park - System
Station Busy/No Answer Options
PA G E S 8 & 9
Station Busy/No Answer Options (Continued)
CO/PBX Dialing Options
PA G E S 1 0 & 1 1
CO/PBX Dialing Options (Continued)
Call Pickup
Paging
Background Music
Call Forwarding
PA G E S 1 2 & 1 3
Call Forwarding (Continued)
Customized Message
Set Relocation
Station Outgoing Lockout
Account Code Entry
PA G E S 1 4 & 1 5
Account Code Forced/Verified
DISA Password
ACD/UCD
Volume Control
Programming
CHARACTER ENTRY CODES
AND
QUICK REFERENCE GUIDE
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Information
The following should be considered when reviewing this User Guide:
➤ All operational instructions assume Prime Line Pickup is assigned to intercom
dial tone, Ringing Line Preference is assigned to all telephones, a Line and
Second Incoming Extension key has been assigned to all multiline telephones
and only a single tenant has been assigned in the system.
➤ All access codes listed are standard; some may vary based on system assignment.
➤ Access to many features is based on system assignments. Not all features may
be available from your telephone.
➤ Telephones equipped with displays will provide useful call processing
information such as digits dialed, recall indications, feature confirmation, etc.
L E D I N D I C AT I O N S
FUNCTION
2
LAMP STATUS
CO LINE KEYS:
Incoming Call
Held Call - Your Telephone
Held Call - Other Telephone
Call in Progress
Your Telephone
Other Telephone
Hold Recall
Steady Green
Steady Red
Intermittent Flashing Green
LARGE LED:
Incoming CO/PBX, DIT or ANA Call
Incoming Intercom, TIE Line or DID Call
Message from Attendant
Voice Mail Message
Rapid Flashing Green
Rapid Flashing Red
Slow Flashing Green
Slow Flashing Red
Feature KEY:
DND Set
Call Forward Set
Callback Request
Intermittent Flashing Red
Intermittent Flashing Red
Slow Flashing Red
ICM LED:
Incoming Call
Call in Progress
Held Call
Flashing Red
Steady Red
Flashing Red Conf LED
Rapid Flashing Red
Slow Flashing Green
Slow Flashing Red
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An s w e r i n g
Calls
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RINGING CALLS
➤ Lift handset.
➤ Converse.
NOTE: When assigned the Delayed Ringing feature, incoming calls will first ring at a primary station.
If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned
secondary station.
R INGING C ALLS T O A S ECOND I NCOMING E XTENSION K EY
➤ Lift handset.
➤ Converse.
NOTE 1: A Second Incoming Extension key must be assigned to appear and ring.
NOTE 2: A Line key must be available to answer an incoming outside call.
VOICE ANNOUNCE CALLS
➤ Ensure MIC LED is lit.
➤ Adjust Speaker volume (▼ or ▲) as needed.
➤ Respond handsfree.
NOTE: The handset may be used at any time during the conversation.
C A M P - O N ( C A L L WA I T I N G )
Receive camp-on tone while on another call:
➤ Replace handset to disconnect present call.
OR Press Hold and press the Hookswitch to converse with second party.
C A L L A L E R T N O T I F I C AT I O N
With a call in progress:
➤ Receive Call Alert Notification.
➤ Press Hold, converse with second party.
NOTE 1: The second call may be placed on Hold if a Line appearance is assigned.
NOTE 2: Press flashing Line key or Conf key to return to the first call.
P lacing
Calls
INTERNAL CALLS
➤ Lift handset.
➤ Dial station number or 0 for the attendant.
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OR Press Feature Access key or One Touch key programmed for Direct
Station Selection.
➤ Voice announce after tone burst or wait for ringing call to be answered.
NOTE 1: When calling a multiline telephone, dialing 1 after the station number will change ringing to
voice or voice to ringing.
NOTE 2: To directly access a personal voice mailbox, dial 7 after dialing the station number.
OUTSIDE CALLS
➤ Lift handset.
➤ Dial trunk access code i.e. _9 .
OR Press idle Outside Line key.
➤ Dial telephone number.
➤ Converse.
TRUNK QUEUING
After dialing trunk access code or pressing a busy Line key and receiving trunk
busy indication:
➤ Dial Trunk Queue set code 78.
➤ Replace handset.
NOTE: When a line is available, your telephone will ring; lift handset and place call.
LAST CO/PBX NUMBER REDIAL
➤ Lift handset.
➤ Press Redial.
➤ Dial Last Number Redial code *.
➤ Converse.
S TA T I O N / S Y S T E M S P E E D D I A L
➤ Lift handset.
➤ Press Redial and dial Speed Dial Memory location:
➤ Station Speed Dial 80~99
➤ System Speed Dial 00~79
OR Press Feature Access key or One Touch key programmed for
Station Speed Dial.
➤ Converse.
SCROLLING SPEED DIAL DIRECTORIES
➤ Press Speed Dial Softkey.
➤ SYS System Speed Dial.
➤ STA Station Speed Dial.
➤ Press UP/DOWN Softkeys to scroll through all entries.
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OR ➤ Use the dialpad to enter the first letter of the desired entry then dial *.
➤ Press UP/DOWN Softkeys to scroll.
➤ Lift handset or press Speaker or press an idle Outside Line key to place
call to displayed entry.
OR Press Feature or Exit or wait 10 seconds to cancel.
NOTE: For example, when using the dialpad to search the directory for the name “Ann”, dial the number
2 on the dialpad followed by the *. To search for “Bob”, dial the number 2 twice and then *. To
search for “Carol”, dial the number 2 three times and then *. To search for “Dan”, dial the
number 3 followed by *.
Mi c r o p h o n e
Control
➤ Press Feature.
➤ Dial MIC On/Off code 1.
NOTE 1: Lit MIC LED indicates MIC on.
NOTE 2: MIC ON/OFF key may be assigned to a Feature Access key or One Touch key.
Sp e a k e r p h o n e
Calls
➤ Press Speaker; LED lights.
➤ Ensure MIC LED is lit.
➤ Place internal or outside call.
➤ Converse.
➤ Press Speaker to disconnect call.
NOTE: The handset may be used at any time during the conversation. To resume handsfree operation or to
monitor a call, press Speaker (LED lights) and replace handset.
Gr o u p
Listening
With a call in progress via the handset/headset:
➤ Press Speaker; LED lights.
➤ Converse. Conversation is heard over the speaker and handset/headset. Only the
handset/headset may be used to respond.
➤ Press Speaker to cancel Group Listening mode.
NOTE: When switching from Group Listening mode to Speakerphone mode, it is recommended that the
Microphone be turned off.
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Calls
NON-EXCLUSIVE HOLD
EXCLUSIVE HOLD
With a call in progress:
➤ Press Hold.
With a call in progress:
➤ Press Feature.
➤ Press Hold.
NOTE 1: To retrieve a held call, press the flashing Line key or Conf key (internal calls).
NOTE 2: Calls on Non-Exclusive Hold can be retrieved from any multiline telephone with the held line
appearance.
NOTE 3: After a preprogrammed time, the held call will recall to the originating station. Once in a recall
condition, Exclusively Held calls can be retrieved from any station with the held line appearance.
Tr a n s f e r r i n g
Calls
USING MANUAL DIAL
With a call in progress:
➤ Press Transfer.
➤ Dial station number.
➤ Announce call (optional).
➤ Replace handset.
USING DIRECT STATION
SELECTION (DSS)
With a call in progress:
➤ Press Transfer.
➤ Press programmed DSS.
➤ Announce call (optional).
➤ Replace handset.
NOTE 1: If the called station is busy, replace handset to initiate a camp-on. Unanswered camp-ons and
unscreened transfers will recall to the attendant telephone. After answering the recall, pressing
Feature 86 will transfer the call to the personal voice mailbox of the station number dialed.
NOTE 2: To return to the original party, press flashing Line key or Conf key.
NOTE 3: A Feature Access key or One Touch key may be assigned for DSS.
NOTE 4: To transfer a call directly to a personal voice mailbox, dial 7 after dialing the station number.
Co n f e r e n c e
With a call in progress:
➤ Press Conf.
➤ Place second call (internal or external).
➤ Announce conference.
➤ Press Conf to establish conference.
NOTE 1: Repeat above procedure to add an additional party (maximum 2 outside or 3 internal parties).
NOTE 2: An unsupervised conference may be established by pressing the Conf key again, after the
conference has been established. The parties may continue to converse in private. Press the
flashing Conf key to return to the conversation. This feature is available if programmed
in your system by your system administrator.
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Bridge
➤ Call a Conference Bridge extension.
➤ When the voice prompt is heard, enter the password and press #.
➤ Start the conference call.
Start a conference call from an an off premise location:
➤ Call a line that is directed to the Conference Bridge.
➤ When the voice prompt is heard, enter the password and press #.
➤ Start the conference call.
Start a conference call from an incoming CO call using an Automated Attendant:
➤ Call an outside line that is answered by an Automated Attendant.
➤ Dial the extension of the Conference Bridge.
➤ When the voice prompt is heard, enter the password and press #.
➤ Start the conference call.
Start a conference call from an incoming CO call using an Attendant:
➤ Call the attendant, and ask to be transferred to a Conference Bridge extension.
➤ Wait until the transfer is complete.
➤ When the voice prompt is heard, enter the password and press #.
➤ Start the conference call.
NOTE: Default passwords: Conference #1= 0001. Conference #2= 0002.
Ca l l
Park - System
SET
RETRIEVE
With a call in progress:
➤ Press Transfer.
➤ Dial Call Park Set code 4 *.
➤ Dial Call Park location 0~9.
➤ Replace handset.
From any station:
➤ Lift handset.
➤ Dial Call Park Retrieval code 4 #.
➤ Dial Call Park location 0~9.
➤ Converse.
NOTE: If the dialed Call Park location is busy, dial another Call Park location (0~9).
St a t i o n
Busy/No Answer Options
A U T O M AT I C C A L L B A C K
SET
ANSWER
When calling a busy multiline telephone:
When both telephones are idle
originating telephone rings:
➤ Lift handset.
➤ Call is placed automatically.
➤ Dial Automatic Callback code 0.
➤ Replace handset.
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CALLBACK REQUEST
SET
ANSWER
When calling a busy or unanswered
multiline telephone:
Receive display and/or Feature
LED message indication:
➤ Dial Callback Request code #.
➤ Lift handset.
➤ Replace handset.
➤ Dial #: request originator is
automatically called.
➤ Repeat above procedure to respond
to additional messages.
NOTE: Callback messages are automatically cancelled once the originating station is called.
TONE OVERRIDE
SET
ANSWER
When calling a busy multiline telephone:
With a call in progress:
➤ Dial Tone Override code * to send tone.
➤ Receive tone override signal.*
➤ Wait for signalled party to answer.
➤ Press Hold.
➤ Converse with second party.
* If handsfree, a visual indication only (*) will be provided on the telephone’s display.
NOTE: An Override Tone will be sent each time * is pressed.
STEP CALL
When calling a busy telephone:
➤ Dial 2 to advance to the next station number in that 10’s group.
VOICE OVER
ORIGINATE
WHISPER PAGE
When calling a busy telephone:
With a call in progress:
➤ Dial Voice Over code 6.
➤ Receive Voice Over announcement.
➤ Announce message.
➤ Press Feature.
ANSWER
➤ Dial 65.
With a call in progress:
➤ Receive Voice Over announcement.
➤ Converse with Voice Over originator
while monitoring first call.
➤ Press Hold.
➤ Press Feature.
➤ Converse with Voice Over originator.
➤ Dial 65.
➤ Press Answer key to alternate
between parties.
➤ Converse with first caller while
monitoring Voice Over originator.
NOTE: The Whisper Page Access Code may be assigned to a Feature Access key or One Touch key.
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Dialing Options
S AV E & R E P E AT
SAVE
REPEAT
With an originating outside call in progress:
➤ Lift handset.
➤ Press Feature.
➤ Press Redial.
➤ Dial _9 ; called number is stored.
➤ Dial #; call is placed.
➤ Replace handset.
S T O R E & R E P E AT
STORE
REPEAT
With an outside call in progress:
➤ Lift handset.
➤ Press Feature.
➤ Press Redial.
➤ Dial 7.
➤ Dial #; call is placed.
➤ Dial number to be stored.
➤ Press Feature.
➤ Complete conversation and replace handset.
NOTE: Store & Repeat and Save & Repeat features cannot be used simultaneously.
A U T O M AT I C R E D I A L
After originating a busy or unanswered outside call:
➤ Press Speaker or replace handset.
➤ Press Feature.
➤ Press Redial.
➤ Call is repeatedly dialed until answered, cancelled or the maximum number of
redial attempts is reached.
➤ Lift handset when the called party answers.
NOTE 1: Press Speaker to cancel Automatic Redial.
NOTE 2: System programming determines waiting time and number of redial attempts.
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CALLER ID
ANSWER
PLACING CALLER ID CALLS
Receive incoming ringing or
transferred outside call:
➤ Press Scroll repeatedly until
desired number is displayed.
➤ Review telephone display for
calling party’s name or number.
➤ Lift handset to automatically dial
displayed number.
➤ Answer call accordingly.
➤ Converse.
NOTE 1: Caller ID will be displayed even when station is busy or in DND mode, allowing the user to
identify the incoming call.
NOTE 2: On a per station basis, the last 10 calls answered with Caller ID information are stored and are
accessible with the Scroll key.
NOTE 3: Press lit Line key to review calling party’s name or number while the call is in progress.
Ca l l
Pickup
CALL PICKUP SYSTEM
CALL PICKUP DIRECT
Upon hearing ringing at another telephone:
Upon hearing ringing or voice
announcement at another
telephone:
➤ Lift handset.
➤ Dial Call Pickup code:
➤ Lift handset.
➤ All Calls
68
➤ Dial Call Pickup Direct code 67.
➤ CO/PBX Line
6*
➤ Dial station number of the
telephone to be answered.
➤ Night Call Pickup 69
➤ Converse.
➤ Converse.
Pa g i n g
➤ Lift handset.
➤ Dial Paging code:
INTERNAL
➤
➤
➤
➤
All Zones
Zone A
Zone B
Zone C
EXTERNAL
51
52
53
54
➤ Page.
➤ Wait for Meet-Me Answer or replace handset.
10
➤
➤
➤
➤
➤
All int. & ext. 59
All Zones
55
Zone A
56
Zone B
57
Zone C
58
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M E E T- M E A N S W E R
➤ Lift handset.
➤ Dial Meet-Me Answer code:
➤ Internal page
5*
➤ External page
5#
➤ Converse.
Ba c k g r o u n d
Music
SET/CANCEL
➤ Press Feature.
➤ Dial BGM On/Off code 26.
NOTE: A BGM key may be assigned in system programming to set/cancel the Background Music feature.
Ca l l
Forwarding
ALL CALLS (CF/A)/ DO NOT DISTURB (DND)
SET
CANCEL
➤ Press Feature.
➤ Press Feature.
➤ Dial Call Forward All/DND set code 60.
➤ Dial Call Forward All/DND
cancel code 69.
➤ Select operation:
➤ DND: Press Feature.
➤ Press Feature.
➤ Call Forward All: Dial destination
station number or voice mail or trunk
access code and outside number and
press Feature.
NOTE 1: The Feature LED will flash intermittently when your telephone is in Call Forward/DND.
NOTE 2: While set, Call Forward All will override Call Forward Busy/No Answer setting.
NOTE 3: If Call Forward All and Do Not Disturb are both set, the feature set last is activated.
NOTE 4: A CFA/DND key may be assigned in system programming to set/cancel this feature. When
setting Call Forward All, a destination station must be entered. A lit LED indicates that
Call Forward All/Do Not Disturb is set.
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C A L L F O R WA R D B U S Y / N O A N S W E R ( B / N A )
SET
CANCEL
➤ Press Speaker.
➤ Press Speaker.
➤ Dial Call Forward B/NA set
code 43.
➤ Dial Call Forward cancel code 44.
➤ Press Speaker.
➤ Dial destination station number or
voice mail or trunk access code and
outside number.
➤ Press Speaker.
NOTE 1: The Feature LED will flash intermittently when your telephone is in Call Forward.
NOTE 2: While set, Call Forward All will override Call Forward Busy/No Answer setting.
NOTE 3: A CF B/NA key may be assigned in system programming to set/cancel this feature. When setting
Call Forward Busy/No Answer a destination station must be entered. A lit LED may indicate
that CF B/NA is set.
Cu s t o m i z e d
Message
From a display telephone:
➤ Press Feature.
➤ Dial Customized Message code 70.
➤ Dial * to scroll through messages.
➤ Dial # to select message.
➤ Dial return date and time if required (Month/Day, Hour/Minute, using 4-digit
24 hour clock).
➤ Press Feature.
NOTE: You must place your telephone in Do Not Disturb; other display telephones will receive your
message upon calling your station.
Se t
Relocation
➤ Ask Attendant to turn on Set Relocation Mode.
➤ From the new location, press Speaker, LED lights.
➤ Dial Set Relocation code ___.
➤ Dial your station number.
➤ Dial Station Password (same as the Station Lockout (Password) code).
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➤ Hear confirmation tone and press Speaker.
➤ Inform Attendant your relocation is complete and request that the Attendant
turn Set Relocation Mode off.
St a t i o n
Outgoing Lockout
C H A N G I N G L O C K O U T ( PA S S W O R D ) C O D E
➤ Press Speaker.
➤ Dial Lockout (Password) Change access code ___.
➤ Dial current Lockout (Password) code.
➤ Dial new Lockout (Password) code.
➤ Press Speaker.
NOTE 1: By default, Lockout (Password) code is set at 0000000000 (10 zeros).
NOTE 2: When Lockout (Password) code is set for the first time, station is automatically restricted.
NOTE 3: Lockout (Password) code may be a maximum of 10 digits. If the new Lockout (Password) code is
less than 10 digits, press the Speaker to enter.
NOTE 4: When set, Station Outgoing Lockout restricts all outgoing calls.
S E T / C A N C E L S TA T I O N O U T G O I N G L O C K O U T
➤ Press Speaker.
➤ Dial Station Lockout.
➤ Set code
___
➤ Cancel code
___
➤ Dial Lockout (Password) code.
➤ Press Speaker.
Ac c o u n t
Code Entry
With an outside call in progress:
With an outside call on hold:
➤ Press Feature.
➤ Dial Account Code Entry Code ____.
➤ Dial 66.
➤ Dial Account Code (16 digits maximum).
➤ Dial Account Code (16 digits maximum).
➤ Retrieve held call.
➤ Press Feature.
NOTE 1: The outside party will not hear digits being dialed.
NOTE 2: The Account Code Entry Code may be assigned to a Feature Access key or One Touch key.
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C o d e F o r c e d / Ve r i f i e d
To place an outside call:
➤ Lift handset.
➤ Dial Forced Account access code ____.
➤ Dial Forced Account Code ____ (up to 13 digits).
➤ Dial trunk access code i.e. _9 and outside number.
NOTE: When calling from a station that is assigned the Account Code Force/Verified feature, outgoing
calls will only be processed after the dialed Account Code is verified.
DI S A
Password
S E T T I N G Y O U R D I S A PA S S W O R D
➤ Lift handset.
➤ Dial DISA Password set access code ___.
➤ Dial your DISA ID code ___.
➤ Dial your current DISA password. (Same as Station Lockout (Password) code).
➤ Dial your new DISA password.
➤ Replace handset.
NOTE 1: Password may be a maximum of 10 digits. If the new password is less than 10 digits, replace
the handset to enter.
NOTE 2: It is recommended that your DISA password be 10 digits and be changed frequently to prevent
unauthorized use.
AC D / U C D
LOG ON
LOG OFF
➤ Press Speaker.
➤ Press Speaker.
➤ Dial access code ___.
➤ Dial access code ___.
➤ Dial 1.
➤ Dial 2.
➤ Press Speaker.
➤ Press Speaker.
NOTE 1: A LOG key may be assigned in system programming to Log On/Off from the ACD/UCD group.
A lit LED may indicate that the station is logged-on.
NOTE 2: With Elite ACD Plus, these procedures are done using softkey functions.
Refer to your Elite ACD Plus User Guide for more details.
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BREAK MODE
SET
CANCEL
➤ Press Speaker.
➤ Press Speaker.
➤ Dial 40.
➤ Dial 42.
➤ Press Speaker.
➤ Press Speaker.
NOTE 1: Break Mode is only available while an agent is logged-on.
NOTE 2: A Break key may be assigned in system programming to set/cancel Break Mode. A lit LED
indicates that the station is in Break Mode.
ANSWERING
A
CALL USING
A
HEADSET
➤ Press Headset to answer.
➤ Converse.
➤ Press Headset to hang up.
Vo l u m e
Control
OFF-HOOK RINGING VOLUME
➤ Lift handset.
➤ Dial 60.
RINGING VOLUME
➤ Dial Off-Hook Ringing Volume
code 1.
➤ Press Speaker.
➤ Press ▼ or ▲ to set level.
➤ Dial Ringing Volume code 1.
➤ Replace handset.
➤ Press ▼ or ▲ to set level.
NOTE 1: Press ▼ or ▲ during audible telephone activity to
adjust handset or speaker volume.
➤ Press Speaker.
➤ Dial 60.
NOTE 2: When the telephone is idle, ▼ or ▲ is used to adjust display contrast.
Pr o g r a m m i n g
R E S E T T I N G F E AT U R E L E D
➤ Press Feature.
➤ Dial 99.
➤ Press Feature.
NOTE: Resetting the Feature LED will cancel Call Forward All Calls, Do Not Disturb and Callback
Request settings.
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S TA T I O N S P E E D D I A L – D I A L A C C E S S
➤
➤
➤
➤
➤
➤
➤
Press Feature.
Press Redial.
Dial Speed Dial Memory location 80~99.
Dial trunk access code i.e. 9_ (if necessary).
Dial telephone number to be stored (24 digits maximum).
Press Hold (if entering name) and dial name of party (13 letters maximum).
Press Feature.
NOTE 1: Press Redial to insert a pause or Recall to store a hookflash.
NOTE 2: Refer to Character Entry Codes or use the dial pad on the telephone when entering
the name of party.
F E AT U R E A C C E S S K E Y S
STATION SPEED DIAL
(OUTSIDE NUMBERS)
DSS/BLF (STATIONS) AND
FEATURE ACCESS
➤ Press Feature.
➤ Press Redial.
➤ Press Feature Access key to be
programmed.
➤ Dial 0.
➤ Dial trunk access code i.e. _9
(if necessary).
➤ Dial telephone number to be stored
➤ Press Feature.
➤ Press Redial.
➤ Press Feature Access key to be
programmed.
➤ Dial 1 and station number to be
stored.
OR Dial feature access code to be stored
as indicated in the Quick Entry
Guide.
➤ Press Feature.
(16 digits maximum).
➤ Press Feature.
NOTE 1: Press Redial to insert a pause and Recall to insert a hookflash.
NOTE 2: Busy Lamp Field status indication will be provided on keys programmed for DSS.
ONE TOUCH KEYS
STATION SPEED DIAL
(OUTSIDE NUMBERS)
DSS/BLF (STATIONS) AND
FEATURE ACCESS
➤ Press Feature.
➤ Press Redial.
➤ Press One Touch key to be programmed.
➤ Dial 0.
➤ Dial trunk access code i.e. _9 (if necessary).
➤ Dial telephone number to be stored
➤ Press Feature.
➤ Press Redial.
➤ Press One Touch key to be
programmed.
➤ Dial 1 and station number
to be stored.
OR Dial feature access code to be
stored as indicated in the
Quick Entry Guide.
➤ Press Feature.
(16 digits maximum).
➤ Press Feature.
NOTE 1: Press Redial to insert a pause and Recall to insert a hookflash.
NOTE 2: Busy Lamp Field status indication will be provided on keys programmed for DSS.
16
NECK-007 Multiline Guide Cover
Qu i c k
4/4/01
3:48 PM
Page 6
Entry Guide
FOR PROGRAMMING FEATURE ACCESS KEYS AND ONE TOUCH KEYS
FEATURE
PRESS
Microphone On/Off
# ➤ 1 ➤ Feature
Call Forward All Set
# ➤ 60 ➤ Dial Destination ➤ Answer ➤
Feature ➤ Feature
Do Not Disturb - Set
# ➤ 60 ➤ Answer ➤ Feature ➤ Feature
Call Forward All/DND - Cancel
# ➤ 69 ➤ Answer ➤ Feature ➤ Feature
Save & Repeat - Set
# ➤ 9 ➤ Feature
Store & Repeat - Set
# ➤ 7 ➤ Feature
Whisper Page
# ➤ 65 ➤ Feature
Quick Transfer to Voice Mail
# ➤ 86 ➤ Feature
Background Music
# ➤ 26 ➤ Feature
Voice Over Originate
# ➤ Answer ➤ Feature ➤ 6 ➤ Feature
Call Forward Busy/No Answer - Set
1 ➤ 43 ➤ Dial Destination ➤ Answer ➤
Speaker ➤ Feature
Internal Paging All Zone
1 ➤ 51 ➤ Feature
Internal Paging Meet-Me
1 ➤ 5* ➤ Feature
External Paging All Zone
1 ➤ 55 ➤ Feature
External Paging Meet-Me
1 ➤ 5# ➤ Feature
Call Pickup All Calls
1 ➤ 68 ➤ Feature
Call Pickup Direct
1 ➤ 67 ➤ Feature
NOTE 1: When pressed, the Answer key will not appear in the display. This is normal operation.
NOTE 2: Other features may be programmed in addition to those listed above. Refer to the EliteMail User
Guide for features related to Voice Mail.
CHARACTER ENTRY
To add a name to each speed dial entry, use the Character Entry Code table
OR press the dial pad number corresponding to the alpha character
desired. (Six characters maximum)
i.e 2=A,B,C,a,b,c, or 2 3=D,E,F,d,e,f, or 3 4=G,H,I,g,h,i, or 4
For the name BOB Press: 2-2-6-6-6-2-2.
NECK-007 Multiline Guide Cover
4/4/01
3:48 PM
Page 7
CHARACTER ENTRY CODES
CHARACTER
CODE
CHARACTER
CODE
CHARACTER
CODE
Blank
032
@
064
\
096
!
||
#
$
%
&
‘
(
)
*
+
,
/
0
1
2
3
4
5
6
7
8
9
:
;
<
=
>
?
033
034
035
036
037
038
039
040
041
042
043
044
045
046
047
048
049
050
051
052
053
054
055
056
057
058
059
060
061
062
063
A
B
C
D
E
F
G
H
I
J
K
L
M
N
0
P
Q
R
S
T
U
V
W
X
Y
Z
[
¥
]
^
_
065
066
067
068
069
070
071
072
073
074
075
076
077
078
079
080
081
082
083
084
085
086
087
088
089
090
091
092
093
094
095
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
u
v
w
x
y
z
{
|
}
097
098
099
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
➞
SPEED DIAL NAME INPUT
With software S4000 or higher, characters must be entered using the dial pad
instead of the Character Entry Codes.
PRESS
1ST
2ND
3RD
4TH
5TH
6TH
7TH
8TH
9TH
10TH
11TH
12TH
13TH
14TH
Conf
1
1
@
[
¥
]
^
_
‘
{
2
3
4
A
D
G
B
E
H
C
F
I
a
d
g
b
e
h
c
f
i
2
3
4
To A TO D TO G
5
6
7
8
9
0
J
K
L
j
k
l
5
TO J
M
N
O
m
n
o
6
TO M
P
Q
R
S
p
q
r
T
U
V
t
u
v
8
W
X
Y
z
w
x
y
S
TO T
0
!
“
#
$
%
&
’
(
)
7
|
TO P
}
➤
➤
TO 1
Clear And 1 Character Back From The Cursor.
Z
9
TO W
TO 0
#
*
*
+
Set
Space
To Set
,
.
/
:
;
<
=
>
?
TO
*
NECK-007 Multiline Guide Cover
Qu i c k
4/4/01
3:47 PM
Page 2
Reference Guide
OUTSIDE CALLING
Outside Call
Last CO/PBX Number Redial
Speed Dial
Save/Store & Repeat - Access
Trunk Queue
Automatic Redial
Dial 9 ➤ Dial Telephone Number
Redial ➤ Dial *
Redial ➤ Dial 00~99
Redial ➤ Dial #
Receive Trunk Busy Indication ➤ Dial 78
Receive Busy ➤ Speaker ➤ Replace Handset ➤
Feature ➤ Redial
INTERNAL CALLING
Station Call
Automatic Callback
Callback Request
Tone Override
Voice Over Originate
Quick Transfer to Voice Mail
Dial Station Number or DSS key
Reach Busy Station ➤ Dial 0
Reach Busy/No Answer Station ➤ Dial #
Reach Busy Station ➤ Dial *
Reach Busy Station ➤ Dial 6
Dial station number or DSS key ➤ Dial 7
WITH A CALL IN PROGRESS
Hold
Exclusive Hold
Transfer
Quick Transfer to Voice Mail
Conference
Call Park System
Save & Repeat - Save
Store & Repeat - Store
Whisper Page
Hold
Feature ➤ Hold
Transfer ➤ Dial Station Number
Transfer ➤ Dial station number or DSS key ➤ Dial 7
Conf ➤ Place 2nd Call ➤ Conf
SET: Transfer ➤ Dial 4 * ➤ Dial 0~9
RETRIEVE: Dial 4 # ➤ Dial 0~9
Feature ➤ Dial 9
Feature ➤ Dial 7 ➤ Dial Number to Store ➤ Feature
Receive Voice Over ➤ Feature ➤ Dial 65
FROM THE INTERCOM
Internal Paging
External Paging
Call Pickup All Calls
Call Pickup Direct
Dial 51~54 ➤ Page
Dial 55~59 ➤ Page
Dial 68
Dial 67 ➤ Dial Station Number
FROM AN IDLE TELEPHONE
Microphone Control
Call Forward All/DND
Call Forward Busy/No Answer
FNC LED Reset
Feature ➤ Dial 1
SET: Feature ➤ Dial 60 ➤ Dial Destination
(CF/A only) ➤ Feature
CANCEL: Feature ➤ Dial 69 ➤ Feature
SET: Speaker ➤ Dial 43 ➤ Dial Destination ➤ Speaker
CANCEL: Speaker ➤ Dial 44 ➤ Speaker
Feature ➤ Dial 99 ➤ Feature
NECK-007 Multiline Guide Cover
4/4/01
©1999 NEC America, Inc. The material
contained herein is subject to change
without prior notice at the sole discretion
of NEC America, Inc.
3:47 PM
Page 3
Issue #4 11/00
For more information contact:
NEC America, Inc.
CPE Group
1555 Walnut Hill Lane
Irving Texas 75038-3796
1 800 TEAM NEC
750800
*750800*
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