spa owner`s manual
SPA OWNER’S MANUAL
IMPORTANT SAFETY INSTRUCTIONS
PART B – BRAND SPECIFIC MANUAL
ELECTRICAL CONNECTION
KEYPAD OPERATION
BAY-M-B
Read in conjunction with Part A – General Manual to
form a complete Owner’s Manual
INDEX
Table of Contents
BRAND CONFIGURATION TABLE ................................................................................................................................................................ 3
ELECTRICAL CONNECTION - GENERAL INFORMATION............................................................................................................................... 4
SUPPLY CABLE ENTRY INTO SPA EQUIPMENT AREA ............................................................................................................................. 4
HOW TO PASS THE CABLE THROUGH THE SPA ENCLOSURE ................................................................................................................ 4
115 VOLT SUPPLY CONNECTION........................................................................................................................................................... 4
230 VOLT SUPPLY CONNECTION........................................................................................................................................................... 6
TYPICAL NORTH AMERICAN GROUND FAULT CIRCUIT INTERRUPTION (GFCI) ..................................................................................... 6
SPECIAL NOTE: DISCONNET SWITCH .................................................................................................................................................... 6
SPECIAL NOTE: EMERGENCY SWITCH ................................................................................................................................................... 6
YOUR FILTER – REMOVAL & REPLACEMENT .............................................................................................................................................. 7
ADDENDUM A – TP600 USER GUIDE W/ SIMPLIFIED MENUS ................................................................................................................... 8
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Tranquility Spas 2014 Owner’s Manual
BRAND CONFIGURATION TABLE
Series
Model
Frame/Bottom
Dimension A
Dimension
B
Filter
User Guide
202SE
Polysteel/PE
6” (15cm)
6” (15cm)
Teleweir
TP600 Simplified
203SE
Polysteel/PE
6” (15cm)
6” (15cm)
Teleweir
TP600 Simplified
204SE
Polysteel/PE
6” (15cm)
6” (15cm)
Teleweir
TP600 Simplified
205SE
Polysteel/PE
6” (15cm)
6” (15cm)
Teleweir
TP600 Simplified
200SE
Special Note Regarding Dimensions A & B: This chart should only be used as a guide for a location to
bring submerged conduit up from a concrete pad. Several other locations may exist depending on which
side of the spa you need the electrical supply to enter on. Review the equipment area to determine other
safe areas to pass a cable through the spa bottom.
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ELECTRICAL CONNECTION – GENERAL
INFORMATION
SUPPLY CABLE ENTRY INTO SPA EQUIPMENT AREA
•
In all cases the best side for entry of the supply cable is the side to your left when you are standing
at the equipment panel.
•
Right side entry is possible; however, this may involve additional supply cable, parts and time.
HOW TO PASS THE CABLE THROUGH THE SPA ENCLOSURE
POLYSTEEL FRAME WITH POLYETHYLENE BOTTOM AND POLYSTEEL PANELS
a) You can choose to notch the polysteel panel so you can pass the cable/conduit through and still be
able to remove/replace the panel for servicing. You should consider securing the cable or conduit to
the spa’s metal frame where cable/conduit passes through the cabinet.
b) You may also route a cable up under the corner. The curved panel is flexible enough and there is
enough space to run the cable this way. Removing the corner may help you to do this easier.
c) On a concrete pad where you have a conduit or cable coming up within the perimeter of the spa,
you can easily cut an opening in the polyethylene bottom to access the cable or conduit/wires. See
above table for recommended opening location.
You may wish to insulate any opening or cut-out you make in the spa’s cabinet panel or corner or bottom
to keep cold air and small animals out.
115 VOLT CORD CONNECTION
This unit has been built, tested and approved with a cord connected 115VAC built in Ground Fault Circuit
Interrupter (GFCI).
The cord must only be plugged into a receptacle that is connected to
a dedicated 15A breaker or fuse.
DO NOT extend the connection by the use of an extension cord. This
will void the warranty and could cause damage to the spa and its’
users.
GFCI Test Procedure:
1. With the GFCI plugged into a grounded 115VAC, 15A outlet
press the yellow TEST button.
2. The spa should shut off and a small light between the TEST
and RESET buttons should be lighted.
3. Press the red RESET button to reset the GFCI and start the spa.
FAMILIARIZE yourself with the test procedure for the GF CI. TEST the GFCI upon every use of the spa.
If the GFCI does not shut the spa off when the TEST button is pressed or does not start up when the
RESET button is pressed DO NOT USE THE SPA. Contact your dealer and/or a qualified electrician
immediately. Take steps to ensure that no person(s) can use the spa while the problem is being reviewed
and corrected.
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Note: In new installations, GFCI trippings due to mis-wiring are very common.
If the breaker is properly wired, GFCI trippings can occur when the total amount of current drawn by the
spa exceeds the rating of the breaker. Such an occurrence, however, is very unlikely, since each output of
the spa pack is individually fused and fuses will blow before the GFCI trips. A current leak to the ground
will also make the GFCI trip. If one or more of the components is faulty and there is a leak of more than 5
mA, the GFCI will trip to prevent electrocution.
230 VOLT SUPPLY CONNECTION
Power Requirements
240VAC, 60Hz, Class A GFCI-protected service
4 wires (Hot-Line 1, Hot-Line 2, Neutral, Ground)
For current requirements & breaker rating see nameplate on spa.
Power Up Screen
Each time the system powers up, a series of numbers is displayed. After the start-up sequence of
numbers, the system will enter Priming Mode. Next, refer to the User Guide for your keypad at the back of
this manual.
NORTH AMERICAN (60HZ) MODELS
Please note the following important information:
When using this electrical equipment, basic safety instructions should be followed, including the following:
READ AND FOLLOW ALL DIRECTIONS
1) Electrical installation must be carried out by a qualified electrician strictly in accordance with local
governing codes.
2) A terminal marked "ground" is located within the control box. To reduce the risk of electric shock
this terminal must be connected to the grounding means provided in the electric supply service
panel with a continuous copper wire equivalent in size to the circuit conductors supplying the
equipment.
3) At least two lugs marked "bonding lugs" are provided on the external surface of the control box. To
reduce the risk of electric shock connect the local common bonding grid in the area of the hot tub
or spa to these terminals with an insulated or bare copper conductor not smaller than No. 6 AWG.
4) All field installed metal components such as rails, ladders, drains or other similar hardware within
3m (10 ft.) of the spa or hot tub shall be bonded to the equipment grounding bus with copper
conductors not smaller than No. 6 AWG.
5) Test the ground fault circuit interrupter before each use of the spa.
6) Before servicing any electrical components of the system make sure that the power supply is
switched off.
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5
TYPICAL NORTH AMERICAN GFCI
Several different models of GFCIs are available on the market.
Note that our illustrations are generic.
WIRE SIZE AND OVER CURRENT PROTECTION (CANADA/US)
Amp rating of spa
More than
To
Supply Wire type and size
60C copper, AWG 75C copper, AWG
Over Current
Protection (amps)
16
20
10
10
25
20
24
28
32
36
40
24
28
32
36
40
48
10
8
8
6
6
4
10
10
8
8
8
6
30
35
40
45
50
60
Note: If your GFCI trips immediately on start-up or during the opening use of the spa, DO NOT USE THE
SPA and take precautions to ensure that no one uses the spa, while you contact your dealer/electrician.
GFCI trips on newly installed spas are predominantly caused by mis-wired GFCIs.
SPECIAL NOTE: DISCONNECT SWITCH
This unit must be connected to a disconnect that de-energizes power to the entire unit for servicing,
maintenance or the like. The disconnect switch, with marked "OFF" position, must be located within sight
from the equipment and at least 5ft. (1.52m) from the inside walls of the spa.
SPECIAL NOTE: EMERGENCY SWITCH
This unit is intended for use in a single family dwelling. When used in locations other than a single family
dwelling, a clearly labelled emergency switch, readily accessible to the occupants and at least 5ft. (1.52m)
away from the unit, shall be provided as part of the installation.
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Tranquility Spas 2014 Owner’s Manual
YOUR FILTER – REMOVAL & REPLACEMENT
Our various spa models use different filter systems depending on the spa design. Identify which filter
system is in your spa and check (√) it off for future reference.
“TELEWEIR” SKIM FILTER
Single cartridge mounted vertically 50 sq ft, 14 ½” (36.8cm) high (part #PWW50L)
Also available: Dual Core Cartridge (part #PDC570-AFS)
1. Shut off your spa at the Ground Fault Circuit
Interrupter (GFCI) or Residual Current
Detector (RCD).
2. Lift the floating weir and filter sleeve straight
up above the filter body to remove.
3. Use the cartridge handle to thread the
cartridge out of the filter body.
4. Examine, clean, rotate or replace the
cartridge as necessary.
5. Hold the filter sleeve and twist weir top to
remove weir and allow basket debris to be
dumped out.
6. Reverse the procedure to install new or
cleaned cartridges.
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DOC: BAY-M-B
7
ADDENDUM A
TP600 User Guide
With Simplified Menu Feature
8
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Tranquility Spas 2014 Owner’s Manual
TP600 and TP400 Control Panels
Balboa Water Group Revolution Series
User Interface and Programming Reference – Simplified Menus
System Model:
BP1500 / BP1600 - Other BP-Series Systems as required.
Software Version:
7.0 and later
Panel Model:
TP600 Series
TP400 Series
Software Version:
2.3 or later
2.4 or later
JETS
J S
AUX
AUX
X
LIGHT
LIGHT
LIG
HEAT
HEAT
AT
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417,834 b2,
Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
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Main Menus
Navigation
Navigating the entire menu structure is done with 2 or 3 buttons on the control panel.
Some panels have separate WARM (Up) and COOL (Down) buttons, while
others have a single Temperature button. In the navigation diagrams
Temperature buttons are indicated by a single button icon.
Panels that have two Temperature buttons (Warm and Cool) can
use both of them to simplify navigation and programming where
a single Temperature icon is shown.
The LIGHT Button is also used to
choose the various menus and navigate each section.
Typical use of the Temperature button(s) allows changing the
Set Temperature while the numbers are flashing in the LCD.
Pressing the LIGHT button while the numbers are flashing will
enter the menus.
The menus can be exited with certain button presses. Simply waiting for
several seconds will return the panel operation to normal.
Key
Power-up Screens
Indicates Flashing or Changing Segment
Each time the System powers up, a series of numbers is displayed.
After the startup sequence of numbers, the system will enter Priming Mode (See Page 3).
Indicates Alternating or Progressive Message - every 1/2 second
A temperature button, used for “Action”
Light or dedicated “Choose” button, depending on control panel configuration
Waiting time that keeps the last change to a menu item.
time (depends on menu item) that reverts to original setting and
***** Waiting
ignores any change to that menu item.
Main Screen
READY
RANGE FLTR1
SET
RANGE
While the Temperature is
still flashing, press Light.
Indicates a Menu Item that
Depends on a Manufacturer
Configuration and
may or may not appear.
SET
Main Screen
READY
RANGE FLTR1
Waiting Several Seconds in the Main Menu
will allow the display to revert to the Main Screen.
Most changes are not saved unless Light
is pressed.
Refer to Key above.
SET READY
Service Technician Menu:
When Test Mode is activated by setting DIP switch 1 ON,
the “TEST” menu item will appear before FLIP and the “UTIL” menu item will appear after MODE. See Service and Installation Guide for more information.
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417,834 b2,
Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
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Fill it up!
Preparation and Filling
Fill the spa to its correct operating level. Be sure to open all valves and jets in the plumbing system before filling to allow
as much air as possible to escape from the plumbing and the control system during the filling process.
After turning the power on at the main power panel, the top-side panel display will go through specific sequences. These
sequences are normal and display a variety of information regarding the configuration of the hot tub control.
Priming Mode – M019*
This mode will last for 4-5 minutes or you can manually exit the priming mode after the pump(s) have primed.
Regardless of whether the priming mode ends automatically or you manually exit the priming mode, the system will automatically return to normal heating and filtering at the end of the priming mode. During the priming mode, the heater is
disabled to allow the priming process to be completed without the possibility of energizing the heater under low-flow or
no-flow conditions. Nothing comes on automatically, but the pump(s) can be energized by pushing the “Jet” buttons.
If the spa has a Circ Pump, it can be activated by pressing the “Light” button during Priming Mode.
Priming the Pumps
As soon as the above display appears on the panel, push the “Jet” button once to start Pump 1 in low-speed and then
again to switch to high-speed. Also, push the Pump 2 or “Aux” button, if you have a 2nd pump, to turn it on. The pumps
will now be running in high-speed to facilitate priming. If the pumps have not primed after 2 minutes, and water is not
flowing from the jets in the spa, do not allow the pumps to continue to run. Turn off the pumps and repeat the process.
Note: Turning the power off and back on again will initiate a new pump priming session. Sometimes momentarily turning
the pump off and on will help it to prime. Do not do this more than 5 times. If the pump(s) will not prime, shut off the
power to the spa and call for service.
Important: A pump should not be allowed to run without priming for more than 2 minutes. Under NO circumstances should
a pump be allowed to run without priming beyond the end of the 4-5 minute priming mode. Doing so may cause damage to
the pump and cause the system to energize the heater and go into an overheat condition.
Exiting Priming Mode
You can manually exit Priming Mode by pressing a “Temp” button (Up or Down). Note that if you do not manually exit the
priming mode as described above, the priming mode will be automatically terminated after 4-5 minutes. Be sure that the
pump(s) have been primed by this time.
Once the system has exited Priming Mode, the top-side panel will momentarily display the set temperature but the display
will not show the temperature yet, as shown below. This is because the system requires approximately 1 minute of water
or
READY
RANGE
READY
RANGE
flowing through the heater to determine the water temperature and display it.
*M019 is a Message Code. See Page 8.
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417,834 b2,
Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
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Spa Behavior
Pumps
Press the “Jets 1” button once to turn pump 1 on or off, and to shift between low- and high-speeds if equipped.
If left running, the pump will turn off after a time-out period. The pump 1 low-speed will time out after 30 minutes. The
high-speed will time out after 15 minutes.
On non-circ systems, the low-speed of pump 1 runs when the blower or any other pump is on. If the spa is in Ready Mode
(See page 6), Pump 1 low may also activate for at least 1 minute every 30 minutes to detect the spa temperature (polling)
and then to heat to the set temperature if needed. When the low-speed turns on automatically, it cannot be deactivated
from the panel, however the high speed may be started.
Circulation Pump Modes
If the system is equipped with a circ pump, it will be configured to work in one of three different ways:
1, The circ pump operates continuously (24 hours) with the exception of turning off for 30 minutes at a time when the
water temperature reaches 3°F (1.5°C) above the set temperature (most likely to happen in very hot climates).
2, The circ pump stays on continuously, regardless of water temperature.
3, A programmable circ pump will come on when the system is checking temperature (polling), during filter cycles, during
freeze conditions, or when another pump is on.
The specific Circulation Mode that is used has been determined by the Manufacturer and cannot be changed in the field.
Filtration and Ozone
On non-circ systems, Pump 1 low and the ozone generator will run during filtration. On circ systems, the ozone will run with
the circ pump.
The system is factory-programmed with two filter cycles that will run 10 minutes after power-up. The filter duration is programmable. (See page 7)
At the start of each filter cycle, the blower (if there is one) or Pump 2 (if there is one) will run briefly to purge its plumbing to maintain good water quality.
Freeze Protection
If the temperature sensors within the heater detect a low enough temperature, then the pump(s) and the blower automatically activate to provide freeze protection. The pump(s) and blower will run either continuously or periodically depending
on conditions.
In colder climates, an optional additional freeze sensor may be added to protect against freeze conditions that may not
be sensed by the standard sensors. Auxiliary freeze sensor protection acts similarly except with the temperature thresholds
determined by the switch. See your dealer for details.
Clean-up Cycle (optional)
When a pump or blower is turned on by a button press, a clean-up cycle begins 30 minutes after the pump or blower is
turned off or times out. The pump and the ozone generator will run for 30 minutes or more, depending on the system.
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417,834 b2,
Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
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Temperature and Temp Range
Adjusting the Set Temperature
When using a panel with Up and Down buttons (Temperature buttons), pressing Up or Down will cause the temperature to
flash. Pressing a temperature button again will adjust the set temperature in the direction indicated on the button. When
the LCD stops flashing, the spa will heat to the new set temperature when required.
If the panel has a single temperature button, pressing the button will cause the temperature to flash. Pressing the button
again will cause the temperature to change in one direction (e.g. UP). After allowing the display to stop flashing, pressing
the Temperature Button will cause the temperature to flash and the next press will change the temperature in the opposite
direction (e.g. DOWN).
The temperature can be set between 60°F and 104°F.
Press-and-Hold
If a Temperature button is pressed and held when the temperature is flashing, the temperature will continue to change
until the button is released. If only one temperature button is available and the limit of the Temperature Range is reached
when the button is being held, the progression will reverse direction.
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417,834 b2,
Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
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Mode – Ready and Rest
In order for the spa to heat, a pump needs to circulate water through the heater. The pump that performs this function is
known as the “heater pump.”
The heater pump can be either a 2-Speed Pump 1 or a circulation pump.
If the heater pump is a 2-Speed Pump 1, READY Mode will circulate water every 1/2 hour, using Pump 1 Low, in order to
maintain a constant water temperature, heat as needed, and refresh the temperature display. This is known as “polling.”
REST Mode will only allow heating during programmed filter cycles. Since polling does not occur, the temperature display
may not show a current temperature until the heater pump has been running for a minute or two.
Circulation Mode (See Page 4, under Pumps, for other circulation modes)
If the spa is configured for 24HR circulation, the heater pump generally runs continuously. Since the heater pump is always
running, the spa will maintain set temperature and heat as needed in Ready Mode, without polling.
In Rest Mode, the spa will only heat to set temperature during programmed filter times, even though the water is being
filtered constantly when in Circulation Mode.
Key
Main Screen
Indicates Flashing or Changing Segment
READY
RANGE
SET
RANGE FLTR1
While the Temperature is
still flashing, press Light
repeatedly until MODE
appears in the LCD.
Indicates Alternating or Progressive Message - every 1/2 second
A temperature button, used for “Action”
Light or dedicated “Choose” button, depending on control panel configuration
Waiting time that keeps the last change to a menu item.
Main Screen
To Set
SET READY
SET
*****
Waiting
REST
Several Seconds
Reverts to Original Setting
REST RANGE FLTR1
Toggle between READY and REST
Pressing Light when the display is toggled will go to Main Screen.
To next item in
Main Menu
If not toggled
READY Mode will allow the spa to Poll and determine a need for heat. The panel will maintain a “current” temperature display.
REST Mode will not Poll and will only heat during filter cycles. The panel will not display a current temperature at all times.
Main Screen
REST RANGE FLTR1
time (depends on menu item) that reverts to original setting and
***** Waiting
ignores any change to that menu item.
1 Hour
REST RANGE
REST RANGE
REST RANGE
REST RANGE
REST RANGE
The Main Screen will display RUN PUMP FOR TEMP if the filtration pump has not run for over 1 hour.
The Main Screen will display normally during Filter Cycles or when the spa is in use.
If the filtration pump has been off for an hour or more, when any function button, EXCEPT Light, is pressed on the panel,
the pump used in conjuncton with the heater will run so that temperature can be sensed and displayed.
Ready-in-Rest Mode
READY/REST appears in the display if the spa is in Rest Mode and Jet 1 is pressed. It is assumed that the spa is being used
and will heat to set temperature. While Pump 1 High can be turned on and off, Pump 1 Low will run until set temperature
is reached, or 1 hour has passed. After 1 hour, the System will revert to Rest Mode. This mode can also be reset by entering
the Mode Menu and changing the Mode.
Main Screen
REST RANGE
Main Screen
J
READY/REST RANGE
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417,834 b2,
Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
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Flip (Invert Display)
Main Screen
READY
RANGE FLTR1
Key
SET
While the Temperature is
still flashing, press Light
repeatedly until FLIP
appears in the LCD.
RANGE
Indicates Flashing or Changing Segment
Indicates Alternating or Progressive Message - every 1/2 second
Main Screen
Waiting time that keeps the last change to a menu item.
or
Several Seconds
SET
READY
SET
To next item in
Main Menu
If not toggled
A temperature button, used for “Action”
Light or dedicated “Choose” button, depending on control panel configuration
RANGE FLTR1
time (depends on menu item) that reverts to original setting and
***** Waiting
ignores any change to that menu item.
Toggle the inversion of the segmented characters
Pressing Light when the display is toggled will go to Main Screen.
Note:
Some panels may have a dedicated FLIP button,
which allows the user to flip the display with a single button-press.
Adjusting Filtration
Main Filtration
Filter cycles are set using a duration. Each setting can be adjusted in 1-hour increments. Filter Cycle 1 and
Filter Cycle 2 (if enabled) are set to the same duration.
Main Screen
READY
RANGE FLTR12
SET
While the Temperature is
still flashing, press Light
repeatedly until FLTR
appears in the LCD.
RANGE
Sets Filter length in hours
Main Screen
To Set
SET
FLTR12
*****
Waiting
READY
RANGE FLTR12
Several Seconds
Reverts to Original Setting
If Filter Cycle 2 is enabled, Filter 12 will appear in the LCD. If Filter is disabled, Filter 1 will appear.
Purge Cycles
In order to maintain sanitary conditions, secondary Pumps and/or a Blower will purge water from their respective plumbing
by running briefly at the beginning of each filter cycle.
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417,834 b2,
Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
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General Messages
Priming Mode – M019
Each time the spa is powered up, it will enter Priming Mode. The purpose of Priming Mode is to allow the user to run each
pump and manually verify that the pumps are primed (air is purged) and water is flowing. This typically requires observing
the output of each pump separately, and is generally not possible in normal operation. Priming Mode lasts 4 minutes, but
you can exit it earlier by pressing any Temp button. The heater is not allowed to run during Priming Mode.
NOTE: If your spa has a Circ Pump, it will turn on with Jets 1 in Priming Mode. The Circ Pump will run by itself when Priming Mode is exited.
or
READY
RANGE
READY
RANGE
Water Temperature is Unknown
After the pump has been running for 1 minute, the temperature will be displayed.
READY
RANGE FLTR1
Too Cold - Freeze Protection
A potential freeze condition has been detected, or the Aux Freeze Switch has closed, and all pumps and blower are activated. All pumps and blower are ON for at least 4 minutes after the potential freeze condition has ended, or when the aux
freeze switch opens.
In some cases, pumps may turn on and off and the heater may operate during Freeze Protection.
This is an operational message, not an error indication.
Water is too Hot (OHS) – M029
One of the water temp sensors has detected spa water temp 110°F (43.3°C) and spa functions are disabled. System will
auto reset when the spa water temp is below 108°F (42.2°C). Check for extended pump operation or
high ambient temp.
Safety Trip - Pump Suction Blockage* – M033
The Safety Trip error message indicates that the vacuum switch has closed. This occurs when there has been a suction problem or a possible entrapment situation avoided. (Note: not all spas have this feature.)
M0XX numbers are Message Codes. See Page 15.
* This message can be reset from the topside panel with any button press.
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417,834 b2,
Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
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05-10-12
Heater-Related Messages
Heater Flow is Reduced (HFL) – M016
There may not be enough water flow through the heater to carry the heat away from the heating element. Heater start up
will begin again after about 1 min. See “Flow Related Checks” below.
Heater Flow is Reduced (LF)* – M017
There is not enough water flow through the heater to carry the heat away from the heating element and the heater has
been disabled. See “Flow Related Checks” below. After the problem has been resolved, you must press any button to reset
and begin heater start up.
Heater may be Dry (dr)* – M028
Possible dry heater, or not enough water in the heater to start it. The spa is shut down for 15 min. Press any button to
reset the heater start-up. See “Flow Related Checks” below.
Heater is Dry* – M027
There is not enough water in the heater to start it. The spa is shut down. After the problem has been resolved, you must
press any button to reset and restart heater start up. See “Flow Related Checks” below.
Heater is too Hot (OHH)* – M030
One of the water temp sensors has detected 118°f (47.8°C) in the heater and the spa is shut down. You must press any
button to reset when water is below 108°f (42.2°C). See “Flow Related Checks” below.
A Reset Message may Appear with other Messages.
Some errors may require power to be removed and restored.
Flow-Related Checks
Check for low water level, suction flow restrictions, closed valves, trapped air, too many closed jets and pump prime.
On some systems even when spa is shut down, some equipment may occasionally
turn on to continue monitoring temperature or if freeze protection is needed.
* This message can be reset from the topside panel with any button press.
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417,834 b2,
Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
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Sensor-Related Messages
READY
RANGE FLTR1
Sensor Balance is Poor – M015
The temperature sensors MAY be out of sync by 2°F or 3°F. Call for Service.
Sensor Balance is Poor* – M026
The temperature sensors ARE out of sync. The Sensor Balance is Poor fault has been established for at least 1 hour.
Call for Service.
Sensor Failure – Sensor A: M031, Sensor B: M032
A temperature sensor or sensor circuit has failed. Call for Service.
Miscellaneous Messages
No Communications
The control panel is not receiving communication from the System. Call for Service.
Pre-Production Software
The Control System is operating with test software. Call for Service.
READY
RANGE FLTR1
°F or °C is replaced by °T
The Control System is in Test Mode. Call for Service.
* This message can be reset from the topside panel with any button press.
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417,834 b2,
Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
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System-Related Messages
Memory Failure - Checksum Error* – M022
At Power-Up, the system has failed the Program Checksum Test. This indicates a problem with the firmware (operation
program) and requires a service call.
Memory Warning - Persistent Memory Reset* – M021
Appears after any system setup change. Contact your dealer or service organization if this message appears on more than
one power-up, or if it appears after the system has been running normally for a period of time.
Memory Failure - Clock Error* – M020 - Not Applicable on the BP1500
Contact your dealer or service organization.
Configuration Error – Spa will not Start Up
Contact your dealer or service organization.
GFCI Failure - System Could Not Test/Trip the GFCI – M036
NORTH AMERICA ONLY. May indicate an unsafe installation. Contact your dealer or service organization.
A Pump Appears to be Stuck ON – M034
Water may be overheated. POWER DOWN THE SPA. DO NOT ENTER THE WATER. Contact your dealer or service organization.
A Pump Appears to have been Stuck ON when spa was last powered – M035
POWER DOWN THE SPA. DO NOT ENTER THE WATER.
Contact your dealer or service organization.
* This message can be reset from the topside panel with any button press.
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417,834 b2,
Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
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Reminder Messages
General maintenance helps.
Reminder Messages can be suppressed by using the PREF Menu. See Page 11.
Reminder Messages can be chosen individually by the Manufacturer. They may be disabled entirely, or there may be a limited
number of reminders on a specific model.
The frequency of each reminder (i.e. 7 days) can be specified by the Manufacturer.
Press a Temperature button to reset a displayed reminder message.
Alternates with temperature or normal display.
Appears on a regular schedule, e.g. every 7 days.
Check pH with a test kit and adjust pH with the appropriate chemicals.
Alternates with temperature or normal display.
Appears on a regular schedule, e.g. every 7 days.
Check sanitizer level and other water chemistry with a test kit and adjust with the appropriate chemicals.
Alternates with temperature or normal display.
Appears on a regular schedule, e.g. every 30 days.
Clean the filter media as instructed by the manufacturer. See HOLD on page 6.
Alternates with temperature or normal display.
Appears on a regular schedule, e.g. every 30 days.
The Ground Fault Circuit Interrupter (GFCI) or Residual Current Device (RCD) is an important safety device and must be
tested on a regular basis to verify its reliability.
Every user should be trained to safely test the GFCI or RCD associated with the hot tub installation.
A GFCI or RCD will have a TEST and RESET button on it that allows a user to verify proper function.
Warning:
If freezing conditions exist, a GFCI or RCD should be reset immediately or spa damage could result.
The end user should always trained to test and reset the GFCI or RCD on a regular basis.
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417,834 b2,
Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
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Reminder Messages Continued
Alternates with temperature or normal display.
Appears on a regular schedule, e.g. every 90 days.
Change the water in the spa on regular basis to maintain proper chemical balance and sanitary conditions.
Alternates with temperature or normal display.
Appears on a regular schedule, e.g. every 180 days.
Vinyl covers should be cleaned and conditioned for maximum life.
Alternates with temperature or normal display.
Appears on a regular schedule, e.g. every 180 days.
Wood skirting and furniture should be cleaned and conditioned per the manufacturers instructions for maximum life.
Alternates with temperature or normal display.
Appears on a regular schedule, e.g. every 365 days.
Filters should be replaced occasionally to maintain proper spa function and sanitary conditions.
Alternates with temperature or normal display.
As needed.
Install new mineral cartridge
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417,834 b2,
Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
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Warning! Qualified Technician Required for Service and Installation
Basic Installation and
Configuration Guidelines
CSA Compliance/Conformité
Use minimum 6AWG copper conductors only.
• Test the ground fault circuit interrupter or residual current device before
each use of the spa.
Torque field connections between 21 and 23 in lbs.
Readily accessible disconnecting means to be provided at time of installation.
Permanently connected.
Connect only to a circuit protected by a Class A Ground Fault Circuit
Interrupter (GFCI) or Residual Current Device (RCD) mounted at least 5’
(1.52M) from the inside walls of the spa/hot tub and in line of sight from
the equipment compartment.
CSA enclosure: Type 2
Caution:
• Read the instruction manual.
• Adequate drainage must be provided if the equipment is to be installed
in a pit.
• For use only within an enclosure rated CSA Enclosure 3.
• Connect only to a circuit protected by a Class A ground fault circuit
interrupter or residual current device.
• To ensure continued protection against shock hazard, use only identical
replacement parts when servicing.
Refer to Wiring Diagram inside the cover of the control enclosure.
• Install a suitably rated suction guard to match the maximum flow rate
marked.
Refer to Installation and Safety Instructions provided by the spa manufacturer.
Warning:
• Water temperature in excess of 38°C may be injurious to your health.
Warning: People with infectious diseases should not use a spa or hot
• Disconnect the electrical power before servicing.
tub.
Attention:
Warning: To avoid injury, exercise care when entering or exiting the spa
or hot tub.
• Toujours verifier l’efficacite du disjoncteur differentiel avant d’utiliser
differentiel avant d’utiliser le bain.
Warning: Do not use a spa or hot tub immediately following strenuous
• Lire la notice technique.
exercise
Warning: Prolonged immersion in a spa or hot tub may be injurious to
• Lorsque l’appareillage est installe dans une fosse, on doit assurer un
drainage adequat.
your health
• Employer uniquement a l’interieur d’une cloture CSA Enclosure 3.
Warning: Maintain water chemistry in accordance with the Manufacturers instructions.
Warning: The equipment and controls shall be located not less than 1.5
meters horizontally from the spa or hot tub.
• Connecter uniquement a un circuit protege par un disjoncteur differentiel de Class A.
• Afin d’assurer une protection permanente contre le danger de shock
electrique, lors de l’entretien employer seulement des pieces de rechange
identiques.
Warning! GFCI or RCD Protection.
• Les prises d’aspiration doivent etre equipees de grilles convenant au
debit maximal indique.
The Owner should test and reset the GFCI or RCD on a
regular basis to verify its function.
Avertissement:
• Des temperatures de l’eau superieures a 38°C peuvent presenter un
danger pour la sante.
Warning! Shock Hazard!
No User Serviceable Parts.
Do not attempt service of this control system. Contact your
dealer or service organization for assistance. Follow all
owner’s manual power connection instructions. Installation
must be performed by a licensed electrician and all grounding connections must be properly installed.
• Deconnecter du circuit d’alimentation electrique avante l’entretien.
Warning/Advertissement:
• Disconnect the electric power before servicing. Keep access door closed.
• Deconnecter du circuit d’alimentation electrique avant l’entretien.
Garder la porte fermer.
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417,834 b2,
Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
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05-10-12
NOTES
Tranquility Spas 2014 Owner’s Manual
DOC: BAY-M-B
23
24
DOC: BAY-M-B
Tranquility Spas 2014 Owner’s Manual
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