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BMW i Wallbox Connect
Instructions for use
BMW i
Freude am Fahren
BMW i Wallbox Connect
Instructions for use
5
Contents
BMW Digital Charging Service (BMW DCS) 15
Configure the authorisation function 22
Maintenance and repair work 44
5
6
Remove the terminal panel cover 49
Installing the terminal panel cover 50
Legal notice
Bayerische Motorenwerke Aktiengesellschaft
Munich, Germany www.bmw.com
Translation of the original operating manual
Copyright ©2016 BMW AG Munich
This documentation contains information protected by copyright. All rights reserved, especially the rights of reproduction and distribution. No part of this documentation may be reproduced
(photocopying, scanning or any other procedures) or processed, copied or distributed in any form using electronic systems without the written consent of Bayerische Motorenwerke Aktiengesellschaft.
Contraventions are liable to compensation.
7
About this manual
We are delighted that you have decided to buy a BMW Wallbox.
Read the manual for this device carefully before you charge your vehicle. Keep this document to hand at all times near the Wallbox since it contains important information for charging the high voltage batteries found in electric or plug-in hybrid vehicles.
Use the installation manual to install the Wallbox and to store and transport it. The manual contains all the technical data and details of the ambient conditions.
Have fun and enjoy your BMW Wallbox.
BMW AG
Pictograms
You will find information and warnings about possible dangers at various points in the manual. The symbols used in the manual have the following meanings:
WARNING
Means that death or serious physical injury may occur if the appropriate precautions are not taken.
CAUTION
Means that property damage or minor physical injury may occur if the appropriate precautions are not taken.
IMPORTANT
Means that property damage may occur if the appropriate precautions are not taken.
ESD
This warning points out the possible consequences of touching electrostatically sensitive components.
Note
Indicates procedures which do not involve any danger of injury.
This lightning symbol means a danger of electric shock.
Access for trained, authorised electricians only.
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INFORMATION
Safety information
WARNING
Electrical danger.
The Wallbox must be installed, commissioned and serviced by appropriately trained, qualified and authorised electricians
(1)
who bear full responsibility for compliance with current standards and installation regulations. See installation manual for details.
Electrical danger/Danger of fire.
Never use defective, worn or dirty charging cable plugs.
Electrical danger.
If the status LED is permanently lit in red, the Wallbox must be disconnected from the supply until the device has been replaced. The voltage on the charging cable cannot be switched off.
The owner (end customer) must ensure that the Wallbox is operated only if it is in perfect condition.
The Wallbox must be checked at regular intervals for defects on the socket or charging cable plug (including charging cable) and for signs of damage to the housing (visual inspection).
Repair work to the Wallbox is not permitted, and may be completed only by the manufacturer or a trained expert (Wallbox replacement).
A damaged Wallbox must be switched off and replaced without delay.
Do not make any unauthorised changes or modifications to the Wallbox.
Do not remove any identifiers such as safety symbols, warning instructions, rating plates, labels or cable markings.
The Wallbox does not have its own mains switch. The device plug or, if there is none, the output fuse in the distributor can be used as a mains isolation device.
Do not use an extension cable for connecting an electric or plug-in hybrid vehicle to the
Wallbox.
Connect only electric or plug-in hybrid vehicles or their chargers. Do not connect any other loads (electric tools, etc.).
Pull the charging cable out of the connector by the plug, not the cable.
Ensure that the charging cable is not mechanically damaged (kinked, jammed or run over) and that the contact area does not come into contact with heat sources, dirt, or water.
Always conduct a visual inspection for signs of damage before charging. Pay particular attention to dirt and moisture on the charging plug, cuts on the charging cable or chafing on the insulation, and also ensure that the cable output from the Wallbox is securely fastened.
(1)
People who, as a result of their specialist training, skills and experience and knowledge of the relevant standards can assess the work and identify possible dangers.
9
CAUTION
Ensure that the Wallbox is not damaged by incorrect handling (housing cover, internal parts, etc.).
Pull the charging cable out of the connector using only the charging cable plug, not the cable.
Ensure that the charging cable is not mechanically damaged (kinked, jammed, or run over) and that the contact area does not come into contact with heat sources, dirt, or water.
IMPORTANT
■
■
If it is raining or snowing and the Wallbox is installed outdoors, do not open the terminal panel cover.
Wait until a current charging cycle has been finished and the vehicle has been disconnected before you open the covers.
Intended use
The Wallbox is a charging station for indoor and outdoor use, designed to charge electric or plug-in hybrid vehicles. Do not connect any other devices such as electric tools. The Wallbox is designed for installation on a wall or a column. Comply with the relevant national regulations for installing and connecting the Wallbox.
The intended use of the device in every case includes compliance with the ambient conditions for which this device was developed.
The Wallbox was developed, manufactured, tested and documented on the basis of the relevant safety standards. If you comply with the instructions and safety information described for its intended use, the product will therefore not normally pose any danger in terms of property damage or to the health of people.
This device must be earthed. In the event of an error, the earth connection will reduce the danger of an electric shock.
The instructions contained in this manual must in any event be followed exactly. Otherwise, sources of danger may be created or safety equipment may be rendered ineffective. In addition to the safety information provided in this manual, the safety and accident prevention regulations relating to the specific device must be followed.
As a result of technical or statutory restrictions, not all versions/options are available in all countries.
10
About this manual
This manual and the functions described in it are valid for devices of the following type:
BMW i Wallbox Connect
The illustrations and explanations contained in this manual refer to a typical version of the device. Your device version may differ from this.
This manual is aimed at the following target groups:
End customers (users of the Wallbox)
Commissioning technicians, service technicians
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OPERATING
Displays and controls
BMW i Wallbox Connect
Functions:
Charging electric or plug-in hybrid vehicles
Network connection using LAN or Wi-Fi
Local smartphone app
RFID functionality
Domestic connection monitoring (post-meter fuse) using a directly connected Modbus RTU
(RS485) or Modbus TCP electricity meter
Communication module for BMW DCS (BMW
Digital Charging Service)
Switchover between immediate charging and smart charging (only possible when connected to BMW DCS)
1 Status LED
2 Online connection indicator
3 RFID status indicator
4 RFID reading area
5 Immediate charging/Smart charging indicator
6 Capacitive touch key
7 Charging cable plug holder
8 Charging cable plug
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Start the charging cycle
RFID authorisation required: If your Wallbox has active RFID functionality, please refer
to the instructions in the section entitled RFID authorisation .
The status LED is permanently lit in blue when the device is not in use and after successful authorisation. Connect the vehicle to the Wallbox if it is not already connected.
The status LED will be lit in orange for several seconds whilst the internal self-tests are being conducted.
After the self-test has been completed successfully, the status LED will be lit again in
blue. The vehicle has been successfully connected and authorised. The charging cycle can then be started from the vehicle.
The status LED will flash in blue whilst the charging cycle is active. The charging cycle is started by the vehicle and the start can also be delayed depending on the setting in the vehicle.
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End the charging cycle
The charging cycle is ended by releasing the vehicle and disconnecting the charging cable. Details of this are described in the manual provided by the vehicle manufacturer. The charging cycle can also be ended by logging off using the RFID card used for the authorisation process.
1. Disconnect the charging cable from the vehicle and coil the charging cable around the Wallbox.
Storing the charging cable
1. Coil the charging cable around the Wallbox.
2. Place the charging cable plug in its holder 1 for safekeeping.
Note
The form of the illustration may differ depending on the version of the Wallbox.
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Status LED information
Status LED segments
The status LED provides information on the current state of the Wallbox. It consists of
4 segments, S1 to S4, which may be lit or flash in various colours together or individually.
The status LED will only be visible when the power supply is active and will be hidden when the Wallbox has not been authorised.
Unless otherwise stated, all 4 segments will be lit together.
Limited charging current due to domestic connection monitoring
If the "domestic connection monitoring" function is used, segments S1 and S2 of the status LED will flash in orange if the connection to the energy meter is lost.
The charging current will be reduced to 10 A until the connection to the energy meter is restored.
Temperature cut-out
If the maximum temperature limit of the Wallbox is exceeded, the charging cycle will be temporarily stopped, and segments S3 and S4 of the status LED will flash in orange.
After the cooling phase the charging cycle will restart automatically.
Software update
During an update, all four segments will flash in orange. No charging cycle is possible during this time.
Commissioning mode
When commissioning mode is active, segments S2 and S3 of the status LED will be lit in
orange.
Faults
If faults occur, they will be indicated by the status LED and special colour codes. For
further details see section Troubleshooting
.
BMW Digital Charging Service (BMW DCS)
The BMW Digital Charging Service enables you to charge your BMW electric or plug-in hybrid vehicle automatically, conveniently and to suit your preferences. The BMW i Wallbox Connect can save charging costs by automatically using low-cost electricity tariff times or giving preference to locally generated solar power (additional measuring equipment required).
15
The BMW Digital Charging Service can be enabled and used via the 360° customer portal. The
Connected app, the Connected Drive portal and iDrive in the vehicle can also be used for certain configurations. After it has been enabled, the BMW Digital Charging Service works with the vehicle and the BMW i Wallbox Connect fully automatically on the basis of the set departure time and preset warming or cooling of the interior of the vehicle.
For use with the BMW Digital Charging Service, the BMW i Wallbox Connect must initially be synchronised with the service. The configuration takes place in the charging portal, which can be accessed using the Connected app and the Connected Drive portal. Follow the instructions set out below to synchronise the Wallbox.
Note
The BMW Digital Charging Service will work with the Wallbox only if the latter has been registered and successfully linked using the 360° customer portal. The charging schedule enhancement system can be used only for linked vehicles.
In addition, this function is possible only if the vehicle is specially equipped.
Note
It is possible to choose between low, medium and maximum charging current in the vehicle. You should always select the "Maximum charging current" setting if you use the
BMW Digital Charging Service.
This charging current limit may have to be activated again if you charge the vehicle at different stations or sockets.
Synchronising the Wallbox with the BMW Digital Charging Service
A vehicle must not be connected.
The BMW Digital Charging Service server must be accessible; indicator 1 described in the next section must be lit in white or the BMW Digital Charging Service must be shown as "Reachable" in
the web interface, see section entitled CONFIGURATION
. Synchronisation must first be activated in the charging portal.
After the synchronisation has been started using the portal, the capacitive touch-sensitive key 3 on the Wallbox, which is described in the next section, lights up in white and must then be confirmed on the Wallbox. After the synchronisation has been completed, indicator 1, which is described in the next section, is lit in green. Follow the further instructions for the charging portal in detail.
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Indicators for BMW DCS functions
1 Online connection indicator
2 Charging mode indicator (Immediate charging/
Smart charging indicator)
3 Capacitive touch key
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Online connection (smart charging)
In "smart charging" mode, the charging current is defined by the server, on the basis of the customer's preferences, in the form of a so-called charging schedule.
No connection to the BMW Digital Charging Service possible
If no symbol is visible the communication module has not yet been started
(the communication module takes around three minutes to power up) or the
BMW Digital Charging Service this is not available in your region.
Server reachable, but not logged in
If the communication module in the Wallbox has been started correctly and there is a connection to the internet, (BMW DCS server reachable), indicator 1 will be lit in white.
Connection to the server established
Indicator 1 will flash in green whilst the connection to the server is being established.
When the connection has been established, indicator 1 will be lit in green.
Internet connection not available
If a connection to the BMW Digital Charging Service is not possible, although the Wallbox has already been synchronised with the server, indicator 1 will be lit in orange. This may have the following causes:
The server is not working.
There is no connection to the internet.
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Charging mode
After connection and authorisation, the charging cycle starts at low charging current. "Smart charging" will be active as soon as an enhanced charging schedule has been received by the Wallbox via the online connection. If no enhanced charging schedule is received, the Wallbox automatically goes to
"immediate charging" mode.
Smart charging is active
Indicator 2 will be lit in white.
Smart charging is required for the BMW DCS
Indicator 2 flashes in white until the BMW DCS has transferred a charging schedule.
Immediate charging is active
Indicator 2 will be lit in green.
Communication module ready
If there is no vehicle connected to the Wallbox, it will only indicate that the communication module is ready, but not that it is synchronised with the BMW DCS. Indicator 2 will be lit in
blue.
Note
The charging schedule is enhanced only in "smart charging" mode.
Note
This indicator is only visible if the integral communication module has been started.
19
Switching charging mode
Touch key
1. During an active charging session, press the touch key 3 to switch between
"immediate charging" and "smart charging".
Note
Switching between "immediate charging" and "smart charging" is only possible during a current charging session and successful vehicle mapping (correct RFID card used, vehicle charging).
The charging current limit must be disabled in the vehicle for "smart charging".
The key is visible only if it is possible to switch charging mode.
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AUTHORISATION
The authorisation function is disabled when the system is delivered. The RFID cards supplied are programmed at the factory. The authorisation function must be enabled in the web interface if required, see section
RFID cards
The four supplied RFID cards are used to authorise the users at the Wallbox.
All the RFID cards are different colours and can also be assigned to a vehicle in the BMW DCS
(BMW Digital Charging Service).
1 RFID master card (white)
2 RFID user card (red, green, blue)
RFID authorisation
The RFID sensor is designed to provide contactless authorisation of a user for charging at the Wallbox using RFID cards which comply with
ISO14443 and ISO15693.
1 Status LED
2 RFID status indicator
3 RFID reading area
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Authorisation required
The RFID status indicator 2 and the border of the RFID reading area 3 flash in white.
1. Hold the RFID card in front of the RFID reading area 3.
Authorisation successful
Successful authorisation is indicated by a rising sequence of tones, and the RFID status indicator 2 will be lit for 2 seconds in green.
Authorisation failed
Failed authorisation is indicated by a falling sequence of tones, and the RFID status indicator 2 will be lit for 2 seconds in red.
Charging process enabled
If the charging cycle is not started within 60 seconds of a successful authorisation, the system enable will be automatically cancelled. During the enable time, the status LED 1 will be lit in blue. During this time it is not possible to enable or disable the system using a different card.
1. Now connect the vehicle. The charging process can then be started from the vehicle.
Configure the authorisation function
Note
The authorisation function can be enabled or disabled using the web interface of the Wallbox
Connect, see section entitled
CONFIGURATION . To disable the programmed user cards
completely from the Wallbox, it is necessary to remove the housing cover and the terminal panel cover from the Wallbox to gain access to the service button.
Note
Before you can configure the RFID function, the indicator for charging mode must be lit in
blue.
Note
There must be no electric vehicle connected during the configuration of the authorisation function.
22
Service button
Notes on opening the cover:
Danger of damage. Electronic components may be destroyed if touched.
Before handling modules, perform an electrical discharge process by touching a metallic earthed object.
Wait until a current charging cycle has been finished and the vehicle has been disconnected before you open the covers.
1. Remove the housing cover, see section
2. Remove the terminal panel cover, see section
Remove the terminal panel cover
, to gain access to the service button.
Enable the RFID function
The authorisation function can be enabled or disabled using the web interface of the Wallbox Connect without deleting the white list, see section
. The white list is the list of saved cards.
Program the RFID master card
1. Press the service button until the 2nd signal tone sounds (around 6 seconds). All the saved RFID cards (including the master card) will now be deleted and an automatic restart will be performed.
2. After the restart, as soon as the RFID reading area is displayed, hold the RFID master card in front of the RFID reading area within 60 seconds and wait for the signal tone.
The RFID master card is now programmed. Keep it in a safe place. The RFID master card can also be used to authorise a charging cycle.
23
Program an additional RFID user card
Note
The following process is not possible when a vehicle is connected.
1. End a current charging cycle and disconnect the vehicle from the Wallbox.
2. Hold the RFID master card in front of the RFID reading area and wait for the signal tone.
3. Within 5 seconds hold the new RFID user card in front of the RFID reading area and wait for the signal tone. The RFID status indicator will change to orange.
4. Within 5 seconds hold the RFID master card in front of the RFID reading area again and wait for the signal tone as confirmation. The RFID user card is now programmed and the RFID status indicator will change back to white.
Delete all RFID cards in the memory
1. Press the service button until the 2nd signal tone sounds (around 6 seconds). All the saved RFID cards (including the master card) will now be deleted and an automatic restart will be performed.
2. Now restart the programming process for the RFID master card if you wish to retain the RFID function.
Disable the RFID function
Note
The authorisation function can be enabled or disabled using the web interface without deleting
the white list, see section entitled Menu - Configuration
.
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CONFIGURATION
The Wallbox Connect has an integral Wi-Fi hotspot to make configuration easier. A mobile phone, tablet, laptop, PC or Wi-Fi repeater can be connected for the configuration process. The hotspot can be modified for connecting to a Wi-Fi client, so that the Wallbox is included in an existing home network. If a LAN connection is used, the Wi-Fi can also be completely disabled.
All the information required to connect the
Wallbox using the integral hotspot and configure it ready for use is included on a supplied configuration label.
This configuration label is supplied in a bag together with the RFID cards.
If you change the default settings, these also have to be kept safely.
Note
Keep this label safe. Without this information it is not possible to reset the password if it has been forgotten.
Web interface
Note
The IP address for connecting using the integral Wi-Fi hotspot is provided on the configuration label.
If it is connected using a network with automatic address allocation by your router (DHCP), the address must be identified using the router on your network.
Opening the web interface/Login
1. Enter the IP address or the DNS name of the
Wallbox in the address line of your internet browser.
Example: http://192.168.0.10
2. Enter the login details to login for the first time:
User name: admin
Password: Serial number of the Wallbox
3. The password must be changed after you have logged in the first time.
25
26
If you have forgotten your password, you can reset the device using the "Forgot your password?" button.
For this purpose you will need the "recovery password" which you can find on the configuration label supplied with the device.
Once you have logged onto the web interface, you will also find this password in the user settings.
After entering the password, you will be asked to reset your user settings.
Main menu
Status (system overview)
System (software update, data logging)
Configuration
Program symbols
Help (opens the manual)
(C) = Licence information of the software components used
User (change the password)
Logout
Menu - Status
System overview
Type of device
Serial number of the Wallbox
IP address of the Wallbox which is currently displaying the web interface
The address shown in brackets refers to the second available interface (LAN or Wi-Fi).
MAC address of the Wallbox (of the interface currently in use)
Status of the BMW DCS host connection to the Wallbox (for example online, reachable)
Synchronisation of the Wallbox with the
BMW DCS host
Note
To synchronise the Wallbox with the BMW Digital Charging Service, follow the instructions in
the section entitled BMW Digital Charging Service (BMW DCS)
.
Web interface for the charging electronics
In the system overview you can click on the IP
address to display the details of the charging electronics. This interface is available even if the communication module has been removed.
This provides information on the current software version, the charging current specifications, the currently measured charging power and, if there is one, the values from the connected RS485 energy meter (domestic meter and PV meter) for consumed or feed-in energy.
Details of how the domestic connection monitoring works are provided in the installation manual.
Menu - System
Software update
Note
This section relates only to manual software updates. Automatic updates which can be initiated by the DCS are also carried out in the background.
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1. Download the required software update file
(*.keb file) from the internet.
2. In the System Main menu, select the
Software Update option.
3. Select the downloaded file and press the
Upload & Install button.
The duration of the update may take an hour or more depending on its size and scope. Wait until the update process has completed successfully and verify the function of the Wallbox.
The communication module may also restart several times during the update. This restart may, for example, be visualised on the connection symbol on the front of the housing.
The vehicle cannot be charged during the update. During the update the status LED will flash in
orange.
Note
For further information on downloading the latest software, see the section
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Data logging
During operation, some data are saved as they may be helpful for analysis purposes in the event of an error. These data can be displayed using the Data Logging menu point and downloaded for further use.
1. Press the Download All key to save all the logging information in a compressed file.
Restart
A restart can be initiated using the Restart System button.
When the system is restarted, it may take several minutes until a connection is made with the
BMW DCS again.
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Menu - Configuration
Note
The connection settings for the BMW DCS (BMW Digital Charging Service) are preconfigured and cannot be changed.
The following configuration settings refer exclusively to additional functionalities which can be defined by the user depending on the type of use. In certain circumstances, connection settings (for example proxy settings) can also be made for which a successful internet connection is required.
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Authorization & Time Sync
Note
The values shown in bold in the table are the default settings.
Parameter
Authorization
Serial No. Master
Time Sync. Method
Value
ON; OFF
String
OCPP
Time server
None
Description
Enables or disables the authorisation function for the power charging station.
Only enable this function if you wish to use the RFID cards. The RFID cards supplied are programmed at the factory. To program or disable
the RFID cards, see section entitled Configure the authorisation function .
If the function is enabled, the local white list is used (see section entitled
or the enquiries are forwarded to the BMW DCS host. If the function is disabled, it is possible to charge a vehicle without authorisation.
Serial number of the master Wallbox (this
Wallbox; display only)
Method of time synchronisation on the Wallbox.
OCPP: Time synchronisation using the
BMW DCS host.
Time server: Time synchronisation using a standard server.
None: No time synchronisation.
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USB Settings & Showroom Mode
Parameter
Allow USB init
Allow USB config
Value
ON; OFF
ON; OFF
Showroom Mode ON; OFF
Description
Allows the entire current configuration and the log files to be saved to an empty USB stick if this is inserted.
Allows the configuration to be changed if a USB stick with a CFG folder and a corresponding configuration file is inserted.
The folder with the required configuration files is automatically created when a USB stick is inserted if the function "Allow USB init" is enabled.
Special LED visualisation for presentation purposes.
If the function is enabled, charging is disabled and there is no connection to the BMW DCS.
32
LAN network
On delivery LAN is set as the main connection in the Network menu point.
Parameter
Connection Type
Value
LAN
WLAN /WiFi
Local DHCP Server ON; OFF
Description
Type of connection to the internet/BMW DCS host, or to the local network for using the app.
If LAN is defined, no further configuration is required. The Wallbox automatically obtains an IP address from a DHCP server in the network.
Defines whether this Wallbox should act as a local DHCP server.
33
WLAN / WiFi network
If the WLAN / WiFi function is to be used as the main connection on a home network, the
Connection Type must be changed to WLAN / WiFi. The additional settings required will then also appear.
Parameter
Connection Type
Value
LAN
WLAN /WiFi
ON; ON Local DHCP Server
WLAN / WiFi SSID String
WLAN / WiFi Password String
Description
Type of connection to the internet/BMW DCS host, or to the local network for using the app.
Defines whether this Wallbox should act as a local DHCP server.
Name (SSID) of the WLAN / WiFi network to which the Wallbox should connect.
Password required to connect to the WLAN /
WiFi network.
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WLAN / WiFi hotspot
The hotspot fitted in the Wallbox is enabled as standard. The name of the network is the serial number of the Wallbox, and can be found on the side on the model plate. The preset password is unique to this
Wallbox and does not necessarily have to be changed. You will find this information on the enclosed configuration label.
Parameter
Enable Hotspot
Hotspot SSID
Hotspot Password
Channel
Value
ON; OFF
Serial number
12-character string
11
Description
Enables or disables the hotspot.
Name of the WLAN / WiFi network. As standard, this value is the serial number, but it can be changed as required.
This password is unique to your Wallbox, but can be changed as required.
Channel used for the hotspot.
35
Proxy
If a proxy server is used in your network to connect to the internet, the Use Proxy parameter must be enabled in the Proxy Server menu point. The additional settings required will then also appear.
Parameter
Proxy Server
Address
Port
User name
Password
Value
ON; OFF
IP address
Example:
192,168,123.23
Port number
Example:
1080
String
String
Description
Defines whether the specified proxy server should be used
IP address of the proxy server
Port number of the proxy server
User names for the proxy server
Password for the proxy server
36
External TCP meter for domestic connection monitor
The use of this function is described in detail in the installation instructions.
The function is disabled as default. If meters with a network interface (Modbus TCP) have been installed in your system, they must be configured here. The maximum charging current must be set using the DIP switches in the Wallbox. The description of this, and the meter types supported, can be found in the installation instructions. For other supported meter models, check whether current
software and manuals are available, see section entitled SOFTWARE UPDATE .
Note
The meters or, if necessary, the gateway must be configured as described in the manufacturer's manuals. The IP address of the meters must be in the same subnet as the
Wallbox.
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Parameter
Domestic Connection
Monitoring
Domestic Connection
TCP Meter
Manufacturer
Value
ON; OFF
ON; OFF
Drop-down menu
IP Address
TCP Port
IP address
String
Solar TCP Meter
Manufacturer
IP Address
TCP Port
ON; OFF
Drop-down menu
IP address
String
Description
Enables or disables the domestic connection monitoring system
Defines whether the specified external domestic connection TCP meter should be used
Manufacturer of the external domestic connection TCP meter
IP address of the external domestic connection
TCP meter or gateway
Port number of the external domestic connection
TCP meter or gateway
Defines whether the specified external solar TCP meter should be used
Manufacturer of the external solar TCP meter
IP address of the external solar TCP meter or gateway
Port number of the external solar TCP meter or gateway
38
FAULTS
Note
Additional or updated information such as operating and installation instructions are available on the portal page at https://charging.bmwgroup.com/web/wbdoc/ .
Note
If the displayed error code is not listed here, please contact BMW Service.
Troubleshooting
PROBLEM
Status LED not lit
Charging cycle not started
Vehicle not fully charged / extended charging time
Possible cause
1. No voltage supply – check the residual-current circuit breaker and power circuit breaker, and switch on if necessary.
2. Fault on the Wallbox – contact your service partner if necessary.
1. The charging cable plug has not been inserted correctly – remove the charging cable plug and reconnect it.
2. The vehicle does not require any energy or has a fault – check the vehicle.
3. Authorisation not completed correctly – follow the instructions in the manual.
4. The vehicle has been programmed for a later starting time for the charging cycle.
1. Local domestic connection monitoring of the Wallbox is active due to increased domestic current consumption.
2. No enable, delayed charging start, or limited charging current due to iV app.
3. No enable or limited charging current, due to
SmartHome domestic controller.
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Vehicle not fully charged / extended charging time
Charging cable plug cannot be disconnected
Status LED flashes in red (all parts of the status LED flash in red combined with white or blue)
4. Vehicle settings incorrect, for example charging mode or departure time.
5. Power reduction due to high temperature on the vehicle or Wallbox – protect the vehicle and Wallbox from direct sunlight during the charging cycle (carport, garage). Conduct a visual inspection of the plug connector for dirt, wear, or damage. Contact your service partner if necessary.
1. The charging cycle has not been ended by the vehicle
– end the charging cycle as described in the manual provided by the vehicle manufacturer.
2. The charging cable plug may not be released when pulled – push in the charging cable plug and release it again on the vehicle.
1. Fault – first check the possible causes of the fault, see section entitled
.
Switch off the supply voltage to the Wallbox using the appropriate mains isolation device. Disconnect the charging cable and switch on the supply voltage again.
Status LED permanently lit in red 1. The Wallbox cannot shut down the voltage on the charging cable – restart the Wallbox. If the problem persists, disconnect the Wallbox from the mains and replace it.
2. The protective conductor is not connected – connect the protective conductor correctly.
3. The protective conductor connection has too high a resistance – connect the protective conductor correctly.
4. The CCID test was not successful. If the problem persists, replace the Wallbox.
Reset an error
If an interruption occurs during a connection or charging cycle, the Wallbox will attempt to restart the cycle automatically (a maximum of five times).
If the charging cycle cannot be restarted, this must be acknowledged by correctly ending the charging cycle or possibly by restarting the Wallbox. If an error occurs repeatedly or without any obvious reason, please contact your service partner.
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Possible causes of faults
General errors (displayed in red and white)
"white/white/white/red"
Error 1 [0001]
1. The vehicle was disconnected again during the Wallbox self-tests (status LED lit in orange).
2. The charging cable plug was disconnected during the charging process:
The charging cable plug was not correctly locked – disconnect the charging cable plug and reconnect correctly, ensuring that it locks properly.
"white/white/orange/orange"
Error 3 [0011]
Temperature cut-out:
The maximum temperature in the Wallbox was exceeded. After briefly displaying the error code, status LED segments S2 and S4 will flash in orange until the Wallbox has cooled down.
"white/red/white/red"
Error 5 [0101]
The Wallbox has not detected an electric or plug-in hybrid vehicle, but instead an unauthorised load:
Only electric vehicles which comply with the standard may be charged. Remove the unauthorised load and restart the charging process.
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"red/white/white/white"
Error 8 [1000]
The charging cable plug on the Wallbox is emitting an invalid state:
Cable hardware error – disconnect the charging cable plug and reconnect properly, if necessary replace the cable.
Errors on the power unit (displayed in red and blue)
"blue/blue/blue/red"
Error 8001 [0001]
The charging voltage cannot be switched on; internal error or hardware defective:
Reconnect the vehicle or restart the Wallbox.
If the error occurs again, contact your service outlet.
"blue/blue/red/blue"
"blue/blue/red/red"
Error 8002 [0010]
Input voltage outside permitted range.
Cross-section too low or cable too long:
Reduce the preset current, or have the supply cable upgraded by an electrician.
Voltage limits (min.-max.): 160 V – 280 V
If necessary, ask your energy supplier about the maximum voltage tolerances in the mains.
Error 4003 [0011]
Overcurrent detected in the vehicle:
The vehicle has not complied with the permitted maximum current and was shut down – if the problem continues, have the vehicle inspected in a workshop.
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"blue/blue/blue/red"
"blue/red/red/red"
Error 8005 [0101]
Residual current monitor:
An error was identified during the self-test or the monitor has tripped as a result of an excessive fault current.
Check your charging cable for signs of damage or water accumulation in the plug. The monitor may also trip due to a lightning strike in the surrounding area.
Error 8007 [0111]
Safety monitor:
A problem relating to the internal safety circuit has been identified.
It is possible that the contacts on the charging contactor can no longer be opened. In this state the Wallbox cannot perform an automatic restart attempt.
The Wallbox must be restarted at the mains.
In certain cases the error may relate to a problem in this software. A software update may rectify the error, see section entitled
If the device continues to display the error after the software has been updated, please contact your service partner.
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MAINTENANCE
Cleaning
IMPORTANT
Danger of damage.
Avoid possible damage through the following:
Aggressive solvents and cleaning products
Scouring materials
Cleaning with water jets, for example a pressure cleaner
Excessive pressure
Comply with the instructions on the cleaning product.
Clean the housing of the Wallbox Pure using a damp cloth as required. Stubborn dirt can be removed using a mild, solvent-free, non-scouring cleaning product.
Note
We recommend using cleaning and care products which have been tested by BMW:
Special matt paint cleaner for the housing, number 83 12 2 285 244.
Glass cleaner for high gloss surfaces, number 83 12 2 288 901.
Maintenance and repair work
If you have any questions or problems, please contact your electrical installation contractor.
Repair work may only be carried out by trained personnel. Before you contact your service partner:
1. Check the troubleshooting guide in this manual and in the manual supplied with your vehicle.
2. Make a note of the model version and serial number. The model plate 1 is on the righthand side of the Wallbox.
44
DISPOSAL
After correctly decommissioning the device, please have it disposed of by the service department in compliance with current waste disposal regulations.
Disposal information
The symbol of the waste bin with a line through it indicates that electrical and electronic devices including accessories must be disposed of separately from general household waste. There are instructions on the product, in the instructions for use or on the packaging.
The materials can be recycled as shown by their labelling. You can make a significant contribution to protecting our environment by reusing, recycling the material or other forms of recycling of end-of-life devices.
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SOFTWARE UPDATE
The software for the Wallbox can also be updated using the USB connector inside the device. The housing cover and the terminal panel cover must be removed to gain access to the USB connector.
The software can also be updated using this web interface, see section entitled CONFIGURATION .
Follow the instructions in the manual for updating the software, supplied with the update package.
The latest software can be downloaded from the internet at https://charging.bmwgroup.com/web/wbdoc/.
. A new software version may, for example, take account of changed standards or improve compatibility with new electric or plug-in hybrid vehicles.
Note
It is also possible to complete a remote software update for the BMW i Wallbox Connect, using the BMW DCS.
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PRODUCT INFORMATION PAGE
The complete CE declaration of conformity for this product can be downloaded from the internet at https://charging.bmwgroup.com/web/wbdoc/ .
This telecommunication equipment conforms to NTC technical requirement.
47
HOUSING
Note
This section is relevant only if explicit reference is made to it in this manual.
Remove the housing cover
1. Press the two locks 1 for the housing cover on the underside of the Wallbox upwards.
The housing cover should then jump out slightly at the bottom.
2. Swing the housing cover forwards a little on the underside 2.
3. Then release the housing cover by raising it 3.
Note
Keep the housing cover in the packaging to prevent it being scratched or suffering other damage.
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Remove the terminal panel cover
ESD
Danger of damage. Electronic components may be destroyed if touched.
Before handling modules, perform an electrical discharge process by touching a metallic earthed object.
1. Undo the four screws used to secure the terminal panel cover 1.
WARNING
Electrical danger.
The terminal cover 3 next to the terminal panel 2 may be removed only by appropriately trained, qualified and authorised electricians.
2. Remove the terminal panel cover. The terminal panel 2 is now accessible.
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Installing the terminal panel cover
Note
Confirm that an up to date version of the software is available before you install the terminal panel cover. For further information see section entitled
Note
The Wallbox must not be permanently commissioned if this cover is missing or damaged.
Alternative covers must not be used.
Fastening screws
1. Insert the terminal panel cover 1 again.
2. Install the terminal panel cover again using the four screws.
Housing marking
1. Tighten the four screws until the housing markings on the right and left of the terminal panel cover are flush with the housing.
2. The terminal panel cover must correctly seal the housing.
Increased force is required for the self-tapping screws: 3.5 Nm.
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Install the housing cover
Note
This cover is not relevant for the safe operation of the Wallbox.
Attaching the housing cover
1. Attach the housing cover at the top, and ensure that the hooks on the housing cover are correctly attached 1.
2. Press the cover downwards and then swing the housing cover 2 backwards.
The housing cover must slide into the bottom guides without any major resistance.
IMPORTANT
Ensure that the housing cover is correctly positioned in the housing guide on all sides.
There must be only a uniform minimum gap.
Locks
1. Press the bottom section of the housing cover on to the Wallbox until the locks 1 fully engage.
51
INDEX
A
B
C
D
E
F
I
L
M
52
O
P
R
S
T
U
W
53
100673
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BA BMW i Wallbox Connect EUR 1.1
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