We at DataHEALTH appreciate your business and we strive to

We at DataHEALTH appreciate your business and we strive to
We at DataHEALTH appreciate your business and we strive to provide you excellent customer
service and technical support. To ensure continued success of your backup processes, please
take a moment to review the following customer responsibilities and keep them on record.
Should you have any questions, please contact us at [email protected] or call
(888) 656-3282, option 1.
1. We strongly suggest you review your backup logs at least a couple of times a week even
if you are configured to receive backup alert emails. You want to check that your
backups are processing routinely without error and your selected files and folders are
backing up. This is important because it is possible to connect successfully and backup 0
files if your file path changes or someone deselects the backup file selection. If you
need instructions on checking your logs, please contact DataHEALTH.
2. If you get a new server, the backup software MUST be re-installed onto the new server
in order for it to backup. Please contact DataHEALTH when you acquire a new server.
3. If you make changes to your network configuration or a file path, you may need to make
changes to your backup selection. Please contact DataHEALTH for assistance.
4. If you upgrade your database from Access to SQL, please contact DataHEALTH for
assistance in selecting SQL database for backup. If it is not selected, it will not backup.
5. If you add or change software and files you want backed up, please contact DataHEALTH
for assistance in selecting it for backup. If it is not selected, it will not backup.
6. If your data backup storage grows unexpectedly, please contact DataHEALTH for a
storage evaluation within 45 days of receiving your invoice. DataHEALTH will not
provide refunds or credits for storage adjustments on invoices older than 45 days.
7. If your administrator password changes, please contact DataHEALTH. An administrator
password change will stop your account from backing up.
8. When restoring data with or without assistance from DataHEALTH, always restore it to a
temporary folder on a different drive than your production data. Always verify that
your restored data is the accurate data you want before overwriting your production
data with it.
DataHEALTH 1000 Carter Ave. 2nd Floor, Ashland, KY 41101 (888) 656-3282
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