UCM6100 Series IP PBX Firmware Release Note

UCM6100 Series IP PBX Firmware Release Note

UCM6100 Series IP PBX Firmware Release Note

Table of Content

FIRMWARE VERSION 1.0.10.39 ............................................................... 2

PRODUCT NAME.................................................................................................................................. 2

DATE ..................................................................................................................................................... 2

IMPORTANT UPGRADING NOTE ........................................................................................................ 2

UPGRADING INSTRUCTIONS ............................................................................................................. 2

CHANGES SINCE FIRMWARE VERSION 1.0.9.26 ............................................................................. 4

ENHANCEMENT ............................................................................................................................ 4

BUG FIX ......................................................................................................................................... 5

NEW FEATURES OVERVIEW .............................................................................................................. 8

SETUP WIZARD ............................................................................................................................. 8

CONCURRENT REGISTRATIONS PER EXTENSION.................................................................. 9

SEND AND RECEIVE SIP MESSAGE ......................................................................................... 10

FAX SENDING SUPPORT IN WEB UI USER PORTAL PAGE .................................................... 10

CONFERENCE SCHEDULE SUPPORT ..................................................................................... 11

GOOGLE SERVICE SETTINGS SUPPORT ................................................................................ 12

INBOUND ROUTE MULTIPLE MODE ......................................................................................... 12

PREPENDING PREFIX FOR INBOUND ROUTE ........................................................................ 14

100REL SUPPORT ...................................................................................................................... 14

VIDEO PREVIEW SUPPORT ...................................................................................................... 15

GXP2170/GXP110X MODELS ADDED IN ZERO CONFIG MODEL TEMPLATE ....................... 15

SPECIFIC VOICE PROMPT CUSTOMIZATION .......................................................................... 17

FXS OFF-HOOK AUTO DIAL ....................................................................................................... 18

DEFAULT DESTINATION IN FOLLOW ME .................................................................................. 18

SELECTING “ALL” TYPES FOR FILE BACKUP.......................................................................... 18

“DIAL OTHER EXTENSIONS” IN IVR .......................................................................................... 19

USE IP ADDRESS IN SDP ........................................................................................................... 19

MORE DETAILED CDR DISPLAY ................................................................................................ 20

TURKISH LANGUAGE SUPPORT IN WEB UI ............................................................................ 20

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FIRMWARE VERSION 1.0.10.39

PRODUCT NAME

UCM6102, UCM6104, UCM6108 and UCM6116

DATE

02/03/2016

IMPORTANT UPGRADING NOTE

Backup, Backup, Backup, yes, backup your data (including configuration) before

doing any firmware upgrade! (

An SD card or USB Flash Drive is needed for backup purpose.

)

For UCM61xx, upgrading from firmware version 1.0.9.26 (or lower) to firmware version 1.0.10.39 directly is not supported. Please upgrade to 1.0.9.97 (in the firmware package) first, before upgrading to 1.0.10.39. The firmware upgrading process should be 1.0.9.26 (or lower) ->

1.0.9.97 -> 1.0.10.39.

The UCM61xx will be reset to factory default settings after upgrading to 1.0.10.39. User need restore backup file manually or re-configure after upgrade. Therefore, it is VERY IMPORTANT to manually BACKUP data on the UCM61xx before upgrade. User will also be requested for backup when upgrading from 1.0.9.97 to 1.0.10.39.

Once upgraded to 1.0.10.39, downgrading to any previous version is not supported.

UPGRADING INSTRUCTIONS

Following are the upgrade steps from 1.0.9.26 to 1.0.10.39.

1. Upgrade UCM61xx from firmware 1.0.9.26 to 1.0.9.97 using the 1.0.9.97 “ucm6100fw.bin” file.

2. When the UCM61xx is on firmware 1.0.9.97, open a web browser on a PC connected to the same network as UCM61xx to log in UCM61xx web UI. Go to Maintenance->Upgrade page, manually upload “ucm6100dpt.bin” file under Local Upgrade section from your PC.

3. Once the UCM61xx finishes loading the ucm6100dpt.bin file successfully, it will reboot and automatically boot into recovery mode.

4. In recovery mode, the UCM61xx LCD will display its IP address. Please type this IP address in the web browser of your PC that is connected to the same network as the UCM61xx. Please make sure you have cleared your browser cache and type in IP address only (Do not specify protocol or port number).

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For example, if the IP address displayed in LCD is 192.168.1.2, please type in 192.168.1.2 in the browser address bar.

5. The following figure shows the UCM61xx web UI in recovery mode. Log in the UCM61xx as administrator.

6.

Once logged in (as shown in figure below), click on “Upload” and select firmware 1.0.10.39

“ucm6100fw.bin” file from your PC to upload.

7. Please keep the web page open and wait until uploading is finished. Once done, an upgrading successful message will be prompted.

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8. On the recovery mode web UI, select

“Reboot” to reboot the UCM61xx.

9. Your UCM61xx is successfully upgraded to 1.0.10.39.

CHANGES SINCE FIRMWARE VERSION 1.0.9.26

ENHANCEMENT

Upgrade Asterisk version to Asterisk 13.4.0

Added support for concurrent registration so that multiple devices can register to UCM61xx using the same extension

Added SIP Message support for SIP end devices to send and receive messages to each other

Added 100rel support for SIP Provisional Message Reliability, which enables reliability to SIP provisional response. The option is under web UI->PBX->SIP settings->TOS.

Added video preview support

Added SIP Update support for session timer

Added SIP presence support to subscribe for status information

Inbound Route o Added multiple mode support for inbound route to allows users to switch between destinations conveniently

Fax o Added prepending prefix for inbound route o Added Fax sending support in web UI User Portal page o Added Fax intelligent routing support so that UCM can automatically detect and forward Fax or phone signal coming from FXO port to the proper destination o Added Re-Invite with two media (audio, image) support for fax sending. If Fax re-invite contains both T.38 and PCMA/PCMU codec, UCM6100 will select T.38 codec over

PCMA/PCMU. Fax process will not be interrupted

Added conference schedule support for users to reserve conference room on the UCM

Added Google Service Settings support to sync UCM61xx conference schedule with Google Calendar

Added Setup Wizard

Added Zero Config Model Template for GXP110x

Added Zero Config Model Template for GXP2170

Added ability to customize specific prompt

Added FXS Off-hook Auto Dial feature

Added option “ALL” when making backup file

Added option

“Use IP Address in SDP” in web UI->PBX->SIP Settings->NAT

Added IVR dialing options for internal extensions

Improved CDR to show more information such as transferred call

Added default destination option in Follow Me feature

Added WebUI Turkish language support

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BUG FIX

Fixed Follow Me Numbers ring timeout doesn’t have highest priority

Fixed Follow Me doesn’t call next number immediately if the first number is disabled

Fixed Follow Me doesn’t play “call-from” prompt before caller name

Fixed Follow Me Number’s ring timeout doesn’t have highest priority

Fixed IVR call back loop issue

Fixed IVR personal language setting cannot override global language setting when playing prompt

Fixed IVR prompt link issue for “Timeout Prompt” and “Invalid Prompt”

Fixed IVR key pressing event abnormal behavior when call service doesn’t exist

Fixed Outbound Rule can strip more characters than the pattern length

Fixed O utbound and Inbound Rule cannot save more than one “_” in the pattern

Fixed Outbound Rule pattern input issue

Fixed Outbound Rule input character restriction

Fixed Outbound Rule cannot automatically add “_” character

Fixed Outbound Route “Custom Dynamic Route” cannot save after maximum character length without

“_”

Fixed Inbound Routes doesn’t show time and type

Fixed Inbound Rule cannot add more than two time conditions

Fixed Inbound Routes DID destination appears when DID is not selected

Fixed ZeroConfig: some customize configuration settings restore to default value after upgrade

Fixed ZeroConfig: when phonebook directory is set to manual, refreshing page is abnormal

Fixed ZeroConfig: upload wallpaper issue

Fixed ZeroConfig: UCM sends time zone with wrong P value

Fixed ZeroConfig: GXP1610 template does not match web Interface

Fixed ZeroConfig: GXP1625 phonebook key function options are incomplete

Fixed ZeroConfig: GXP16xx model lack of picture

Fixed ZeroConfig: GXP16xx idle screen XML always displays "disabled" in preview

Fixed ZeroConfig: GXP2140 customize setting is missing account 2 configuration

Fixed ZeroConfig: GXP2140 preview displays error when language is set to Svenska in global policy

Fixed ZeroConfig: device version number can fill in with illegal character

Fixed ZeroConfig: upload incorrect pack model file will cause system no response

Fixed ZeroConfig: some models display incomplete

Fixed ZeroConfig: system no response issue when uploading empty Phonebook XML file

Fixed ZeroConfig: a message pro mpts in phonebook storage when uploading a file contains “()” character

Fixed ZeroConfig: new file name with long length causes abnormal behavior

Fixed ZeroConfig: UCM sends language with wrong P value to gateway

Fixed ZeroConfig: model update will fail to load if UCM is placed in private network

Fixed ZeroConfig: GXV32xx MPK P-value is incorrect

Fixed ZeroConfig: device cannot provision end point if dial plan contains < or > characters

Fixed ZeroConfig: the preview and P value do not match for GXP2200

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Fixed ZeroConfig: Handset 2 or 3 settings are not carried in the generated config file after configuring

DP715 Handset 2 and 3 in customize device settings

Fixed Video codec negotiation error when call is put on hold

Fixed Call cannot be parked twice

Fixed Call disconnects after being parked and not picked up

Fixed Cannot transfer a parked call from pickup extension using transfer feature codes

Fixed Video codec negotiation issue when making outgoing call

Fixed Outgoing call password causes no ring back tone

Fixed Basic Call: Blind transfer caller name display issue

Fixed “Call Forward No Answer” cannot call external number when “Filter on Source Caller” is enabled

Fixed Call Recording stopped after call is parked

Fixed FXS: Three-way calling can hear MOH when no one is on hold

Fixed FXS: extension flashing issue before callee picks up

Fixed FXS: calling extension doesn’t have ring back tone

Fixed FXS: can hear echo before the call is picked up

Fixed FXS: extension returns to three-way calling directly after it puts the call on hold

Fixed FXS: Call Forward Unconditional doesn’t take effect

Fixed FXO: failed to detect callerID when FXS sends callerID

Fixed FXO: frequency range in tooltip is not accurate

Fixed FXO: CID detection failure issue

Fixed Firewall: IP an d Port restriction doesn’t take effect

Fixed Firewall: cannot restrict network level access

Fixed Firewall: error prompt display issue for incorrect IP address

Fixed Firewall: reject rules causes RTP stream being blocked

Fixed Firewall: cannot modify reject rules in Static Defense

Fixed LDAP client cannot query a single phonebook from the LDAP server

Fixed LDAP configuration has no error prompt

Fixed LDAP page keep loading when static defense is enabled

Fixed LDAP synchronization issue when using LDAP Outbound Rule

Fixed LDAP phonebook with Chinese call ID issue

Fixed LDAP synchronization script will kill other progress issue

Fixed RingGroup: call with custom prompt doesn’t have ring back tone

Fixed RingGroup: permission doesn’t apply to LDAP and external number

Fixed MOH: cannot delete all MOH default class

Fixed MOH: deleting customer prompt cannot restore default prompt

Fixed MOH: modification failure in call queue because of reset/reboot

Fixed Backup: UCM cannot restore voice prompt package after factory reset

Fixed Backup: cannot backup “Login Timeout Settings”

Fixed Backup: when SD card is missing, prompt message is incorrect

Fixed Backup: recording file time attribute display issue

Fixed Backup: using config files cannot backup Music On Hold class

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Fixed Custom Prompt with special character in the file name will fail to upload

Fixed Extension “ring simultaneously” can't take effect when “Skip Trunk Auth” set to “By time”

Fixed Extension concurrent users batch import CSV file issue

Fixed Extension caller

ID shows as <unknown> when member's name has character ‘(’ or ‘)’

Fixed When switching between different languages, extension displays incorrectly

Fixed Cannot send Caller ID in Chinese to user via email

Fixed Extension caller ID importing issue

Fixed “Dial Trunk Password” can be the same as extension number when strong password is enabled

Fixed Extension is automatically dropped without warning when importing more extensions than the maximum allowed numbers

Fixed Extension prompt issue when import table d oesn’t exist

Fixed When import extension fails, it still displays extension import successfully

Fixed Extension fails to register after UCM reboots

Fixed Extension prompt message error when CCBS request is through trunk and CCNR is full

Fixed Extension QR code display issue

Fixed “Email to User” can't automatically generate authenticate ID

Fixed Importing duplicate extensions will cause one-key dial fail to save

Fixed Extension registration process not handled correctly

Fixed CDR: when changing HTTP server, web API has no response

Fixed CDR API: last data field in CSV file is protected by double quotations

Fixed CDR synchronization issue through analog trunk

Fixed User Login with weak password cannot redirect user to reset password page

Fixed User Login with weak password has incorrect prompt when strong password is disabled

Fixed User Login language button disappear issue

Fixed Fax: VFax cannot find end user via analog trunk when Follow Me is enabled

Fixed Fax: super administrator cannot see administrator fax record

Fixed Fax: cannot delete multiple fax records in web UI fax sending page

Fixed Fax: language display and tooltip issues

Fixed Fax VFax extension will effect view of Fax files

Fixed Conference caller ID display abnormal when inviting users via trunk from web UI

Fixed SIP Setting: TCP mode IP header of SIP message doesn't contain "ToS for SIP"

Fixed SIP Setting: error prompt message for “Max bit rate” is inaccurate

Fixed Queue: agent can be deleted when queue still has active agent

Fixed Queue: blind transfer agent will hear “this call may be recorded” prompt

Fixed Queue: status displays incorrectly when extension name has Chinese character

Fixed Eventlist: Asterisk crash when deleting an event list

Fixed Eventlist: group extension doesn’t display extension name

Fixed Trunk: UCM sends Register message without the value of From user

Fixed Trunk: restrict special character @ to be used in username for Register trunk

Fixed Trunk:

DNS SRV doesn’t query the second sub-domain when first sub-domain returns no such name

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Fixed Trunk: UCM sends unregistered request with wrong port In the SRV query when register trunk is disabled

Fixed When deleting Inbound/Outbound routes, warning message prompts

Fixed Analog trunk “Ring Detection Timeout” issue

Fixed New p eer trunk doesn’t have caller ID and configuration

Fixed System Event: alert log shows "syntaxError"

Fixed System Event: editing alert requires user to click “apply changes” to take effect

Fixed System Event: alert event list abnormal behavior

Fixed System Event: Email notification and alert issue

Fixed System Status: clicking on “Network” multiple times will cause “abnormal system error” prompt

Fixed System Status: storage usage display issue

Fixed TCP/TLS error prompt issue

Fixed TCP/TLS: it allows to set web port as TCP port

Fixed SLA: prompt message when ring timeout/delay is set to 300 seconds

Fixed SLA: abnormal behavior when no SIP extension is available to match

Fixed SLA: abnormal behavior when no SLA trunk is available to select

Fixed User Management: consumer login cannot play and download auto recording files

Fixed User Management: deleting operation logs causes incorrect error prompt

Fixed User Management: changing administrator credential doesn’t require old password

Fixed Feature Codes: “reset all” cannot take effect

Fixed DDNS abnormal behavior when saving username and password as Chinese

Fixed Operation Log prompts when using wrong login credential to access UCM

Fixed Network LAN 1 with 802.1q on dual mode will lead to LAN unavailable on route mode

Fixed Even if the callee doesn’t have permission, the call is still transferred

Fixed New Zealand time zone error

Fixed Session timer: UCM cannot disconnect the callee when transport method is TCP

Fixed Dial By Name menu prompt issue

Fixed TLS CA Cert file in .exe format can still be uploaded

Fixed MCB unsuccessful CEI re-subscription caused Asterisk crashing issue

Fixed some language prompt, language translation and display issues

NEW FEATURES OVERVIEW

This section lists major new features and describes how to use it from the user

’s point of view.

SETUP WIZARD

The UCM6100 provides setup wizard for users to configure basic settings after logging the UCM6100 web

UI. Click on the “Setup Wizard” option on the upper right of the web UI and then follow the instructions step by step.

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The settings in setup wizard include change password, network settings, time zone, extensions, trunks and routes. The users can quit the setup wizard at any step and manually configure the UCM6100 instead. A summary will be provided at the end of the wizard before applying the changes.

CONCURRENT REGISTRATIONS PER EXTENSION

Multiple SIP end devices can register on UCM6100 using the same extension account at the same time. This feature is turned off by default.

To enable concurrent registrations for the extension:

1. Log in UCM6100 web UI, go to PBX->Basic/Call Routes->Extensions, and select the extension to be used.

2. Under Basic Settings tab-

>User Settings, for option “Concurrent Registrations”, configure the number of devices that will register using this extension.

3. Save the setting and apply the change.

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SEND AND RECEIVE SIP MESSAGE

SIP end devices that support SIP message can send and receive SIP messages using UCM6100 as the

PBX. The following figure shows GXV3240/GXV3275 registered to UCM6100 are sending and receiving

SIP messages to each other using the UCM6100 extensions.

FAX SENDING SUPPORT IN WEB UI USER PORTAL PAGE

The users can log in UCM6100 user portal using the extension to send Fax via UCM6100. To do this:

1. Obtain the extension number and user portal password from UCM6100 administrator. Log in the

UCM6100 user portal web UI using the extension login information.

2. Go to User Portal->Value-added Features->Fax Sending.

3. Enter the external Fax number and upload the Fax file. Click

“Send”.

4. The Fax sending progress will be displayed. The users can also enter external Fax number to search for particular Fax sending status.

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CONFERENCE SCHEDULE SUPPORT

The users can log in UCM6100 and schedule conference ahead of meeting time. Once scheduled, the extensions added into the conference schedule will receive call from UCM6100 at the scheduled time.

To configure conference schedule, log in UCM6100 web UI and go to PBX->Call Features->Conference

Schedule. Select

“Create new Conference Schedule”, select conference room extension, configure theme, date, members and etc to reserve the conference room for conference schedule.

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GOOGLE SERVICE SETTINGS SUPPORT

After configuring conference schedule, if the users would like to have the scheduled conference displayed in Google Calendar, the users must complete Google service settings on the UCM6100 using Google

OAuth 2.0. Log in UCM6100 web UI and go to Settings->Google Service Settings->Google Service

Settings to set it up.

INBOUND ROUTE MULTIPLE MODE

For each inbound route on the UCM6100, “Default Mode” and “Mode 1” are available for the users to configure different inbound route destinations. The users can then dial feature code from their UCM6100 extensions to switch between the two destinations defined in “Default Mode” and “Mode 1”. This feature is turned off by default and is usually used for small businesses to adapt to their flexible inbound route schedules. To avoid any misconfigurations, for UCM6100 in large scale deployment with multiple inbound routes for multiple trunks, strict office hour or formal time conditions and etc, it is not recommended to enable this feature.

To use this feature:

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1. Log in UCM6100 web UI and go to PBX->Basic/Call Routes->Inbound Routes. Select the inbound route to be edited.

2.

Click on option “Inbound Multiple Mode” to enable it. Then select each tab and configure destinations for “Default Mode” and “Mode 1”.

3. The feature code to switch inbound route mode can be found under UCM6100 web UI->PBX->Internal

Options->Feature Codes. Once enabled and configured, the UCM6100 extensions can dial the feature code to switch to “Default Mode” or “Mode 1”. Inbound multiple mode feature code is disabled by default.

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PREPENDING PREFIX FOR INBOUND ROUTE

For th e inbound route on the UCM6100, if the default destination is set to “By DID”, the users could configure prepending digits for the destination. This option can be accessed under UCM6100 web

UI->PBX->Basic/Call Routes->Inbound Routes.

For example, if the incoming call’s DID is 18005251163 from the trunk via this inbound route, assuming

“Strip” is set to “8” which means UCM6100 will strip the first 8 digits, and “Prepend” is set to “2” which means the UCM6100 will then prepend a

“2” to the stripped number, the UCM6100 will now route the inbound call to extension

“2163”.

100REL SUPPORT

The UCM6100 supports SIP Provisional Message Reliability, which enables reliability to SIP provisional response. To enable this feature, log in UCM6100 web UI, go to PBX->SIP Settings-

>ToS and select “Yes” for option “100rel”.

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VIDEO PREVIEW SUPPORT

If both SIP end devices registered to UCM6100 support video call and they have established an audio call, one party can initiate video request during the call, and it’s up to the remote side to decide whether to accept the video invitation or not.

GXP2170/GXP110X MODELS ADDED IN ZERO CONFIG MODEL TEMPLATE

Under UCM6100 web UI->PBX->Zero Config->Zero Config->Model Update, users can now download

GXP2170 and GXP110x package as model template and use it for device provisioning.

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Once downloaded, users can select it from the model list under UCM6100 web UI->PBX->Zero

Config->Zero Config->Create New Device-

>option “Model”.

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SPECIFIC VOICE PROMPT CUSTOMIZATION

If the users would like to customize certain language prompt on the UCM6100, users could upload the voice prompt package with that specific prompt included in it, instead of uploading the whole package. For example, assuming the user has downloaded French voice prompt package and selected French as the system voice prompt language. Now the user would like to change the prompt “welcome.gsm” for French.

To do this:

1.

Record the customized language voice prompt file “welcome.gsm” in French.

2.

Create a folder “fr” that has the “welcome.gsm” file in it.

3. Create info.txt file that has the language name in it in below format:

4.

Zip the folder “fr” and “info.txt” files into a zip folder “fr.zip”, as below:

5. Under

“Choose Voice Prompt to Upload”, select “fr.zip” from PC and upload it.

6. Save the setting and apply the change.

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FXS OFF-HOOK AUTO DIAL

On the UCM6100, the users can have the FXS extension automatically dial a pre-configured number when the FXS station is off-hook.

To use this feature:

1. Log in UCM6100 web UI, go to web UI->PBX->Basic/Call Routes->Extensions, create or edit FXS extension.

2.

Under “Features” tab->Hotline, select the checkbox for “Enable Hotline” and configure the hotline number.

3.

Select “Hotline Type”. Two options are available: o Immediate Hotline: The hotline number will be dialed immediately when the phone is off-hook o Delay Hotline: The hotline number will be dialed in 5 seconds after the phone is off-hook

DEFAULT DESTINATION IN FOLLOW ME

Under UCM6100 web UI->PBX->Follow Me->Create New Follow Me, the users can enable destination and configure the default destination. If no one in the Follow Me answers the call, the call will be routed to this destination.

SELECTING “ALL” TYPES FOR FILE BACKUP

When creating a backup file for the UCM6100 under web UI->Maintenance->Backup->Backup/Restore->

Create New Backup-

>option “Choose Backup Files”, the users can select “All” to backup all typeS of backup files, instead of selecting each type one by one.

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“DIAL OTHER EXTENSIONS” IN IVR

Under UCM6100 web UI->PBX->Call Features->IVR, users can select the extensions in specific categories such as extensions, conference, call queue, ring group and etc, to be reached via this IVR.

USE IP ADDRESS IN SDP

A new option “Use IP Address in SDP” is added under UCM6100 web UI->PBX->SIP Settings->NAT. If enabled, the SDP connection will use the IP address resolved from the external host.

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MORE DETAILED CDR DISPLAY

Under UCM6100 web UI->Status->CDR-

>CDR, click on the icon for “Options”. A new window will be popped up displaying more details related to this call. The detailed information includes premier caller, call transfer information and etc.

TURKISH LANGUAGE SUPPORT IN WEB UI

Turkish can be selected in the language option in the UCM6100 login page, or the language option on the web UI upper right after the users log in the UCM6100 web UI. This will switch the web UI language to

Turkish.

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