quick start guide

quick start guide
VIZIO
QUICK START GUIDE
Model: E420-B1
IMPORTANT SAFETY INSTRUCTIONS
Your TV is designed and manufactured to operate within defined design limits. Misuse may result in electric shock or fire. To prevent
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your TV from being damaged, the following instructions should be observed for the installation, use, and maintenance of your TV.
The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of
un-isolated, dangerous voltage within the inside of your TV that may be of sufficient magnitude to constitute a risk of electric
Read the following safety instructions before operating your TV. Keep these instructions in a safe place for future reference.
shock to persons.
To reduce the risk of electric shock or component damage, switch off the power before connecting other components to your TV.
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Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
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Read these instructions.
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The wall socket should be installed near your TV and easily accessible.
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Keep these instructions.
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Only power of the marked voltage can be used for your TV. Any other voltage than the specified voltage may cause fire or
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Heed all warnings.
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Follow all instructions.
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Do not touch the power cord during lightning. To avoid electric shock, avoid handling the power cord during electrical storms.
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Do not use this apparatus near water.
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Unplug your TV during a lightning storm or when it will not be used for long period of time. This will protect your TV from damage
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Clean only with a dry cloth.
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Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
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Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that
electric shock.
due to power surges.
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electric shock, and other hazards. If repair is required, contact your dealer and refer all servicing to qualified service personnel.
produce heat.
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consult an electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where
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Only use attachments/accessories specified by the manufacturer.
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Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When
a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
Unplug this apparatus during lightning storms or when unused for long periods of time.
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Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way,
such as when the power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally or has been dropped.
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Unplug the power cord before cleaning your TV.
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When moving your TV from an area of low temperature to an area of high temperature, condensation may form in the housing.
Wait before turning on your TV to avoid causing fire, electric shock, or component damage.
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may function abnormally. Unplug the power cord immediately and contact your dealer for repair. Continued use of your TV may
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humidity may cause fire or electric shock.
Follow instructions for moving your TV. Ensure that the power cord and any other cables are unplugged before moving your TV.
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When unplugging your TV, hold the AC/DC power adapter, not the cord. Pulling on the power cord may damage the wires inside
the cord and cause fire or electric shock. When your TV will not be used for an extended period of time, unplug the power cord.
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To reduce risk of electric shock, do not touch the connector with wet hands.
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Insert batteries in accordance with instructions. Incorrect polarities may cause the batteries to leak which can damage the
remote control or injure the operator. Do not expose batteries to excessive heat such as sunshine, fire or the like.
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- The power cord fails or frays.
- Liquid sprays or any object drops into your TV.
amplifier etc. Do not install your TV close to smoke. Operating your TV close to smoke or moisture may cause fire or electric shock.
- Your TV is exposed to rain or other moisture.
Slots and openings in the back and bottom of the cabinet are provided for ventilation. To ensure reliable operation of your TV
- Your TV is dropped or damaged in any way.
- The performance of your TV changes substantially.
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could short circuit parts causing a fire or electric shock. Never spill liquids on your TV.
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The mains plug or appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.
Your TV should be operated only from the type of power source indicated on the label. If you are not sure of the type of power
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CAUTION - These servicing instructions are for use by qualified service personnel only. To reduce the risk of electric shock, do not
perform any servicing other than that contained in the operating instructions unless you are qualified to do so.
Do not apply pressure or throw objects at your TV. This may compromise the integrity of the display. The manufacturer’s warranty
does not cover user abuse or improper installations.
The power cord must be replaced when using different voltage than the voltage specified. For more information, contact your
h
The lightning flash with arrowhead symbol within an equilateral triangle is
intended to alert the user to the presence of uninsulated DANGEROUS VOLTAGE
within the product’s enclosure that may be of sufficient magnitude
dealer.
Some TVs are equipped with a three-pronged grounded plug (a plug with a third grounding pin). This plug will fit only into a
The exclamation point within an equilateral triangle is intended to alert the user
to the presence of important operating and maintenance (servicing) instructions
in the literature accompanying the product.
grounded power outlet. This is a safety feature. If your outlet does not accommodate the three-pronged, have an electrician
install the correct outlet, or use an adapter to ground your TV safely. Do not defeat the safety purpose of the grounded plug.
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This apparatus shall not be exposed to dripping or splashing and no objects fill with liquids, such as vases, shall be placed on
the apparatus.
Never push any object into the slots and openings on your TV cabinet. Do not place any objects on the top of your TV. Doing so
supplied to your home, consult your dealer or local power company.
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If any of the following occurs, contact the dealer:
A distance of at least three feet should be maintained between your TV and any heat source, such as a radiator, heater, oven,
cabinet unless proper ventilation is provided.
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Do not install your TV in an area with heavy dust or high humidity. Operating your TV in environments with heavy dust or high
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and to protect it from overheating, be sure these openings are not blocked or covered. Do not place your TV in a bookcase or
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Avoid using dropped or damaged appliances. If your TV is dropped and the housing is damaged, the internal components
cause fire or electric shock.
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Do not use your TV if any abnormality occurs. If any smoke or odor becomes apparent, unplug the power cord and contact your
dealer immediately. Do not try to repair your TV yourself.
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they exit from the apparatus.
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WARNING: Keep your TV away from moisture. Do not expose your TV to rain or moisture. If water penetrates into your TV, unplug
the power cord and contact your dealer. Continuous use in this case may result in fire or electric shock.
Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet,
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Do not attempt to repair or service your TV yourself. Opening or removing the back cover may expose you to high voltages,
When connected to a power outlet, power is always flowing into your TV. To totally disconnect power, unplug the power cord.
to constitute a risk of electrical shock to persons.
DO YOU HAVE QUESTIONS?
LET US HELP!
YOUR PRODUCT INCLUDES FREE LIFETIME TECH SUPPORT
The VIZIO support team is highly
trained and is based in the
United States.
We can help with:
• New Product Setup
• Connecting Your Devices
• Technical Problems
• And More
Phone: (877) 878-4946 (TOLL-FREE)
Email: [email protected]
Web:
http://store.VIZIO.com/support
Hours of operation: Monday - Friday: 7 am to 11 pm (CST)
Saturday - Sunday: 9 am to 6 pm (CST)
We speak English • Se habla Español • Nous parlons Français
PACKAGE CONTENTS
VIZIO LED HDTV with Stand
Remote Control
with Batteries
This Quick Start Guide
Power Cable
3 x M4 12mm
Phillips Screw
2 x M6 12mm
Phillips Screw
DOWNLOAD THE FULL USER MANUAL
1
2
Page shown is for illustrative purposes only. Actual page content will vary.
Help VIZIO reduce paper waste.
Download the Full User Manual for your TV.
Using a computer, navigate to:
http://store.VIZIO.com/support
Enter the model number of the TV in the
space above.
You can download the Full User Manual under the
Product Downloads section of the Support tab.
INSTALLING THE BASE
1
It is recommended that two people take part in the base installation.
Place the TV screen-down on a clean, flat surface. To prevent scratches or damage to
the screen, place the TV on a soft surface such as a blanket.
2
Align the neck piece with the bottom of the
TV and slide the flange into the body of
the TV as shown.
Using a Phillips screwdriver, tighten two (2) M6
12mm screws into the holes as shown to
secure the neck piece to the TV.
3
Align the base with the neck and tighten
three (3) M4 12mm screws.
When you are finished, place the TV on a
stable, level surface.
FIRST-TIME SETUP
White
Red
White
Red
Red
Blue
Green
1
Connect all of your devices first.
Choose ONE connection type for each device.
Yellow
Match colored connectors
to colored ports.
BACK OF TV
• DIGITAL
• HD VIDEO (1080p)†
• HD AUDIO
HDMI CABLE*
BEST
Commonly-connected
devices:
COMPONENT CABLE* • ANALOG
• HD VIDEO (1080i)†
• STEREO AUDIO
BETTER
Match colored connectors to colored ports.
COAXIAL CABLE*
• ANALOG
• HD VIDEO (1080i)†
• STEREO AUDIO
AV CABLE*
• ANALOG
• VIDEO (480i)†
• STEREO AUDIO
BETTER
GOOD
Match colored connectors to colored ports.
*Cables not included
†
Maximum Resolution
Cable or Satellite Boxes
Blu-ray™ or DVD Players
Game Consoles
2
3
Remove the battery cover by pressing gently on
the VIZIO logo and sliding away from the remote.
Insert the included batteries.
Gently slide the battery cover back into place.
Connect the power cord to the back of the TV.
The flat edge of the connector goes toward the
outside of the TV.
Plug the power cord into an electrical outlet.
4
5
Choose your mode.
Select Store Demo for in-store display.
Select Home Use for in-home use.
Seleccione "Home Use" para Modo de Casa o "Store Demo" para Demostración en la Tienda.
Choisissez "Home Use" pour Mode Domicile ou "Store Demo" pour Démonstration en Magasin.
Store Demo
Home Use
Turn the TV on by pressing the Power button on
the remote.
Use the Arrow buttons on the remote to highlight
Home Use and press OK.
Follow the on-screen instructions to complete the
First-Time Setup.
USING THE REMOTE
INPUT
Change the currently-displayed input.
A/V CONTROLS
Control USB media player.
CLOSED CAPTIONS
Open the closed caption menu.
EXIT
Close the on-screen menu.
OK
Select the highlighted menu option.
BACK
Go to the previous on-screen menu.
VOLUME UP/DOWN
Increase or decrease loudness of
the audio.
MUTE
Turn the audio off or on.
NUMBER PAD
Manually enter a channel.
WIDE
Change the display mode.
POWER
Turn TV on or off.
INFO
Display the Info window.
MENU
Display the on-screen menu.
ARROW
Navigate the on-screen menu.
GUIDE
Display the info window.
V BUTTON
Open the USB media player.
CHANNEL UP/DOWN
Change the channel.
LAST
Return to the channel last viewed.
DASH
Use with number pad to manually
enter a digital sub-channel.
(For example, 18-4 or 18-5.)
VIZIO RECOMMENDS
EASY UPGRADE
SERIOUS SOUND
29” 2.0 HIGH DEFINITION SOUND BAR
VIZIO’s 29” 2.0 Sound Bar delivers powerful audio that is perfect for any small to medium sized HDTV. Built in
DTS audio technologies deliver an immersive audio experience and limit unwanted volume fluctuations while
built-in Bluetooth allows you to stream audio from your smartphone or tablet. Setup is simple – just plug it in,
connect the included audio cable to your TV and you’ve got powerful audio with minimal effort.
Available at www.VIZIO.com
This Product Sold Separately
VIZIO RECOMMENDS
VIZIO HIGH SPEED HDMI® CABLE – EXTREME SLIM SERIES
Keep a low profile with the 8ft High Speed HDMI® Cable – Extreme Slim Series. Ideal for ultra-thin HDTVs, its
built-in smart chip provides picture perfect HD video, 3D and superior audio at up to 10.2 Gbps. This all-in-one
cable also supports advanced 7.1 surround sound and audio return channel, eliminating the need for
additional cables.
Available at www.VIZIO.com
This Product Sold Separately
VIZIO RECOMMENDS
The VIZIO Co-Star™ Stream Player merges live TV and streaming entertainment into one experience,
turning any HDTV into the ultimate smart TV. Using the latest version of Google TV™, Co-Star decks out
your existing HDTV with apps, full-screen Web browsing and the best in streaming entertainment. And
with 1080p Full HD resolution, built-in Wi-Fi, and 3D-readiness, VIZIO Co-Star is the ultimate entertainment
upgrade for any high-definition television.
Available at www.VIZIO.com
This Product Sold Separately
HELP TOPICS
How do I return to the
Setup App?
• The on-screen menu has guided setup. Press MENU > Guided Setup. Select
the type of setup you need and press OK. The Setup App begins.
• To reset the TV to factory defaults, press MENU > System > Reset & Admin >
Reset TV to Factory Defaults. If you set a Parental Control Passcode, enter it
now. Select Reset. Remember that all of your settings will be lost.
There is a picture, but
there is no sound.
• Press the VOLUME UP button on the remote.
• Press the MUTE button on the remote to ensure that mute is off.
• Press MENU, then select Audio. Be sure TV Speakers is set to On.
The TV displays
“No Signal.”
• Be sure your connected devices are turned on.
• Press the INPUT button on the remote and select the input to which your
device is connected (TV, HDMI-1, COMP, etc.).
There are black/
gray bars on the top/
bottom/sides of the
screen.
• Note that some television channels add black bars to the picture.
• Set the TV image mode so that the picture fills the screen. Press the WIDE button on the remote until the screen is filled, and then press OK.
• Adjust the video settings of your external device.
There is no power.
• Be sure the power cord is securely connected to the AC socket on the TV and to
a working electrical outlet.
• Press the POWER button on the remote or on the side of the TV.
• If the above steps do not work, try plugging the power cord into a different outlet.
LEGAL / COMPLIANCE
FCC Class B Radio Interference Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
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Reorient or relocate the receiving antenna.
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Increase the separation between the equipment and receiver.
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Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
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Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Notice
The changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this
equipment. It is the responsibilities of the user to correct such interference.
FCC Warning
Changes or modifications not expressly approved by the party responsible for compliance with the FCC Rules
could void the user’s authority to operate this equipment.
Caution
Always use an AC/DC power adapter that is properly grounded. Use the AC cords listed below for
each area.
USA: UL
Germany: VDE
Canada: CSA
UK: BASE/BS
Japan: Electric Appliance Control Act
Image(s) under license from Shutterstock.com.
LIMITED WARRANTY - USA
ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only.
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship
for a period of one (1) year of non-commercial usage and ninety (90) days of commercial use. If a Product covered
by this warranty is determined to be defective within the warranty period, VIZIO will either repair or replace the
Product at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via e-mail: [email protected] or via phone at
877 MY VIZIO (877.698.4946) from 5:00AM to 8:00PM Monday through Friday and 7:00AM to 4:00PM Saturday and
Sunday, Pacific Time, or visit www.VIZIO.com. PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT
TO A VIZIO SERVICE CENTER. Proof of purchase in the form of a purchase receipt or copy thereof is required to show
that a Product is within the warranty period.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO
STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE.
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
Parts and Labor
Personal Data
There will be no charge for parts or labor during the warranty period. Replacement parts and Products may be new
or recertified at VIZIO’s option and sole discretion. Replacement parts and Products are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is greater.
If your VIZIO product is capable of storing personal data and other information, ALL CONTENTS AND INFORMATION
WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product
will be restored to you configured as originally purchased. You will be responsible for restoring all applicable data
and passwords. Recovery and reinstallation of user data is not covered under this Limited Warranty. In order to
protect your personal information, VIZIO recommends that you always clear all personal information from the unit
before it is serviced, regardless of the servicer.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center, but VIZIO will cover return shipping to the customer. PRE-AUTHORIZATION IS
REQUIRED BEFORE SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original carton box and shipping material or
packaging that affords an equal degree of protection. VIZIO Technical Support will provide instructions for packing
and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This warranty does not cover, for
example: cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges,
signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as
well as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service
center. Products with unreadable or removed serial numbers, or requiring routine maintenance are not covered.
This one year limited warranty does not cover Products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized
reseller.
Zero Bright Pixel Defect Guarantee
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new
product purchases. To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s
product information page (www.VIZIO.com) or look for the “zero bright pixel” guarantee on the box.
LIMITED WARRANTY - CANADA
ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
Covers units purchased as new in Canada
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship
for a period of one year of non-commercial usage and ninety (90) days of commercial use. If a Product covered
by this warranty is determined to be defective, within the warranty period, authorized for sale in Canada and from
an authorized Canadian reseller, VIZIO will repair, replace or refund the unit at its sole option and discretion. VIZIO
reserves the right to dispatch In-Home Service subject to availability or provide other service type options.
To obtain warranty service, contact VIZIO Technical Support via email: [email protected] or via phone at 877
MY VIZIO (877.698.4946) from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and
Sunday, Central Time, or http://store.vizio.com/en-ca/. Pre-authorization must be obtained before sending any
product to a VIZIO service center. Proof of purchase in the form of a purchase receipt or copy thereof is required to
show that a Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new
or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is greater.
Type of Service
TV’s 32” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit
and does not include de-installation or re-installation of the product. In-Home Service is subject to availability. VIZIO
will provide other service type options when in-home service is not available.
TV’s under 32” must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center, but VIZIO will cover return shipping to the customer. Pre-authorization is
required before sending any unit in for warranty service.
Product returns to VIZIO’s service center must utilize either the original carton/box and shipping material or
packaging that affords an equal degree of protection. VIZIO Technical Support will provide instructions for packing
and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
IF THIS WARRANTY DOCUMENT IS RECEIVED ALONG WITH A UNIT WHICH IS PROVIDED TO THE CUSTOMER AS A
WARRANTY REPLACEMENT, THE WARRANTY OF THE PURCHASED UNIT MAY SUPERSEDE THIS ONE. SUCH A REPLACEMENT
UNIT IS WARRANTED FOR THE LATER OF EITHER THE REMAINING PORTION OF THE ORIGINAL WARRANTY (AS SPECIFIED BY
THE ORIGINAL WARRANTY DOCUMENTATION AND DERIVED FROM THE ORIGINAL PURCHASE DATE) OR THE WARRANTY
PERIOD SPECIFIED HEREIN (AS DERIVED FROM THE DATE THE REPLACEMENT UNIT IS RECEIVED).
VIZIO provides a warranty to the original purchaser of its products against defects in materials and workmanship
for a period of ninety (90) days of non-commercial use. If a Product covered by this warranty is determined to be
defective, within the warranty period, authorized for sale in Canada and from an authorized Canadian reseller,
VIZIO will repair, replace or refund the unit at its sole option and discretion. VIZIO reserves the right to dispatch
In-Home Service subject to availability or provide other service type options.
To obtain warranty service, contact VIZIO Technical Support via email: [email protected] or via phone at 877
MY VIZIO (877.698.4946) from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and
Sunday, Central Time, or visit www.vizio.ca. Proof of purchase in the form of a purchase receipt or copy thereof is
required.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new
or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is later.
Types of Service
Units 32” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit
and does not include de-installation or re-installation of the product. However, in some cases, it may be necessary
to send the unit to a VIZIO service center. VIZIO will cover the transportation charges to and from the same customer
location.
Units less than 32” must be sent to a VIZIO service center. VIZIO is not responsible for transportation costs to the
service center, but VIZIO will cover return shipping to the customer. Pre-authorization is required before sending any
unit in for service.
Any returns to VIZIO’s service centers must utilize either the original carton box and shipping material or a
replacement box and material provided by VIZIO. VIZIO technical support will provide instructions for packing and
shipping the unit to the VIZIO service center.
VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This warranty does not cover, for
example: cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges,
signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as
well as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service
center. Products with unreadable or removed serial numbers or requiring routine maintenance are not covered.
This one year limited warranty does not cover Products sold “AS IS”, “CLEARANCE”, “FACTORY RECERTIFIED”, or by a
non-authorized reseller.
Limitations and Exclusions
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
PROVINCE TO PROVINCE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. CHECK www.vizio.ca FOR THE
MOST CURRENT VERSION.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE
DISPLAY. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS,
OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM PROVINCE TO PROVINCE. THIS WARRANTY IS SUBJECT TO CHANGE
WITHOUT NOTICE. CHECK www.vizio.ca FOR THE MOST CURRENT VERSION.
Personal Data
Service and Parts Information
If your VIZIO product is capable of storing personal data and other information, ALL CONTENTS AND INFORMATION
WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARANTY SERVICE. If this occurs, your product will
be restored to you configured as originally purchased. You will be responsible for restoring all applicable data and
passwords. Recovery and reinstallation of user data is not covered under this Limited Warranty. In order to protect
your personal information, VIZIO recommends that you always clear all personal information from the unit before it
is serviced, regardless of the servicer.
ELECTRONIC SPARE PARTS
ZERO BRIGHT PIXEL DEFECT GUARANTEE
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new
product purchases. To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s
product information page www.vizio.ca or look for the “zero bright pixel” guarantee on the box.
Recertified Warranty
NINETY DAY LIMITED WARRANTY ON PARTS AND LABOR
Covers units purchased and currently located in Canada.
VIZIO’s ninety-day limited warranty only covers defects in materials and workmanship. Items not covered include
but are not limited to cosmetic damage, normal wear and tear, misuse, signal issues, power surges, and damages
from shipping, acts of God, any sort of customer misuse, installation, customer modifications, adjustments, and
set-up issues. Units with unreadable or removed serial numbers, “image burn-in”, and routine maintenance are not
covered. This warranty does not cover products sold “AS IS”, “CLEARANCE” or by a non-authorized reseller.
VIZIO offers these supplier parts contact information for your convenience. In the event service is needed on your
VIZIO product (after the warranty period) and a replacement part is required, please contact one of the following
VIZIO authorized spare parts distributors with the required part number.
Vizparts.com Inc
710 Epperson Drive, Suite B
City of Industry, CA 91748
(888) 260 -7765
www.vizparts.com
LIMITED WARRANTY - MEXICO
ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
INFORMATION EXCLUSIVELY FOR MEXICO
Covers units purchased as new in Mexico Only.
VIZIO is not obligated to honor the warranty in the following cases.
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship
for a period of one year of non-commercial usage or ninety (90) days of commercial use. If a Product covered by
this warranty is determined to be defective within the warranty period, VIZIO will either repair or replace the unit at
its sole option and discretion.
(a) When the Product has been used under other than normal conditions.
To obtain warranty service, contact VIZIO Technical Support via email: [email protected] or via phone at 01
844 324 5953 from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and Sunday, Central
Time, or visit www.VIZIO.com. Pre-authorization must be obtained before sending any product to a VIZIO service
Center. Proof of purchase in the form of a purchase receipt or copy thereof is required to show that a Product is
within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new
or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is greater.
Type of Service
(b) When the Product has not been operated according to the accompanying instructions for use.
(c) When the Product has been altered or repaired by persons not authorized by VIZIO or the respective seller.
You may contact the importer or the merchant from whom you purchased the VIZIO Product to make a warranty
claim, to obtain information related to the procedure to file a warranty claim, and to obtain information related to
parts, components, supplies and accessories, or contact VIZIO’s authorized representative as follows:
Integral Support S.A. de C.V.
Avenida Patriotismo No. 615
Col. Ciudad de los Deportes
Del. Benito Juarez
Mexico, D.F. C.P 03720
Defective Products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center, but VIZIO will cover return shipping to the customer. Pre-authorization is
required before sending any unit in for warranty service.
Customer Service: 01 844 324 5953
Product returns to VIZIO’s service centers must utilize either the original carton box and shipping material or
packaging that affords an equal degree of protection. VIZIO Technical Support will provide instructions for packing
and shipping the covered Product to the VIZIO service center.
Model:
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This warranty does not cover, for
example: cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges,
signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as
well as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service
center. Products with unreadable or removed serial numbers, or requiring routine maintenance are not covered.
This one year limited warranty does not cover Products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized
reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or
consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights, which vary from state to state. THIS WARRANTY IS SUBJECT
TO CHANGE WITHOUT NOTICE. CHECK www.VIZIO.com FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO product is capable of storing personal data and other information, ALL CONTENTS AND INFORMATION
WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARANTY SERVICE. If this occurs, your product will
be restored to you configured as originally purchased. You will be responsible for restoring all applicable data and
passwords. Recovery and reinstallation of user data is not covered under this Limited Warranty. In order to protect
your personal information, VIZIO recommends that you always clear all personal information from the unit before it
is serviced, regardless of the servicer.
ZERO BRIGHT PIXEL DEFECT GUARANTEE
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new
product purchases. To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s
product information page www.VIZIO.com or look for the “zero bright pixel” guarantee on the box.
Date of purchase:
Brand:
To make a warranty claim, submit this Product and this policy, duly stamped by the establishment from which it
was purchased. For customers in Mexico with VIZIO televisions that are larger than 32 inches, VIZIO or its authorized
representative will provide onsite warranty coverage of repair and/or replacement services.
Under the terms of this warranty, VIZIO or its representative must exchange parts and components of the Product
and include labor and shipping expenses of the Product on which this warranty is valid, within the service network,
at no cost to the consumer.
© 2014 VIZIO INC. ALL RIGHTS RESERVED.
140326OC-NC
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