3x8 IM Manual
®
Protegé 3x8
Installation and
Maintenance
Manual
699010
Version 2.5
Copyright © 2000, Sprint Products Group, Inc. All Rights Reserved.
Contents
6.3 Fax . . . . . . . . . . . . . . . . . . . . . . . . .2-4
6.4 External Paging . . . . . . . . . . . . . . . .2-4
6.5 Power Failure Transfer . . . . . . . . . . . .2-4
Chapter 1 Introduction
1. 3x8 System Overview
2. Hardware Summary
3. Software Summary
. . . . . . . . . . .1-1
. . . . . . . . . . . .1-1
. . . . . . . . . . . . .1-1
4. Installation, Programming and
Maintenance . . . . . . . . . . . . . . . . .1-2
7. Station Instruments . . . . . . . . . . . . .2-4
7.1 Common Keyset Features . . . . . . . . . .2-5
7.2 Business Keyset with Display . . . . . . .2-5
7.3 Business Keyset . . . . . . . . . . . . . . . . .2-5
Chapter 3 Installation
Chapter 2 Specifications
1. System Resource Capacity
. . . . . . . .2-1
2. Cabling and MDF . . . . . . . . . . . . . . .2-2
2.1 Wiring Overview . . . . . . . . . . . . . . .2-2
2.3 Station Wiring . . . . . . . . . . . . . . . . .2-2
2.4 Interface Cable . . . . . . . . . . . . . . . . .2-2
2. 5 Grounding Cables . . . . . . . . . . . . . .2-2
2.6 Station Modular Jacks . . . . . . . . . . . .2-2
2.7 Terminal Block . . . . . . . . . . . . . . . . .2-2
2.8 Phone Jack Connections . . . . . . . . . . .2-2
3. Equipment Cabinet . . . . . . . . . . . . . .2-3
3.1 Protegé 3x8 KSU . . . . . . . . . . . . . . .2-3
3.2 Protegé 3x8 Power Supply . . . . . . . . .2-3
4. Internal Components . . . . . . . . . . . .2-3
4.1 Main Printed Circuit Board . . . . . . . . .2-3
4.2 Central Control Board . . . . . . . . . . . .2-4
4.3 Auxiliary Board . . . . . . . . . . . . . . . .2-4
5. Optional System
Components . . . . . . . . . . . . . . . . .2-4
5.1 Analog Adapter . . . . . . . . . . . . . . . .2-4
5.2 Station Instruments . . . . . . . . . . . . . .2-4
6. Optional Equipment . . . . . . . . . . . . .2-4
6.1 Music on Hold/Background Music . . .2-4
6.2 Voice Mail . . . . . . . . . . . . . . . . . . . .2-4
PROTEGÉ® 3X8 INSTALLATION
AND
1. Installation Overview . . . . . . . . . . . .3-1
1.1 Installation Steps . . . . . . . . . . . . . . .3-1
1.2 Preliminary Checklist . . . . . . . . . . . . .3-1
1.3 Location . . . . . . . . . . . . . . . . . . . . . .3-1
1.4 Power Requirements . . . . . . . . . . . . .3-2
1.5 Environmental Conditions . . . . . . . . . .3-2
1.6 Installation Safety Guidelines . . . . . . .3-2
1.7 Tools and Supplies . . . . . . . . . . . . . .3-2
1.8 Install MDF . . . . . . . . . . . . . . . . . . . .3-2
2. Installation . . . . . . . . . . . . . . . . . . . .3-3
2.1 Unpack and Inspect Cabinet . . . . . . .3-3
2.2 EPROM Installation . . . . . . . . . . . . . .3-4
2.3 Install KSU . . . . . . . . . . . . . . . . . . . .3-4
2.4 Power Connections . . . . . . . . . . . . . .3-4
2.5 Attach KSU Cables . . . . . . . . . . . . . .3-4
2.6 Station Cabling . . . . . . . . . . . . . . . .3-5
2.7 Running Station Cable . . . . . . . . . . . .3-6
2.8 Terminating Station Cable . . . . . . . . .3-6
2.9 Station Loop Resistance Test . . . . . . . .3-6
2.10 CO Line Connections . . . . . . . . . . . .3-6
2.11 Power Failure Transfer . . . . . . . . . . .3-7
3. Install Protegé Digital Keysets . . . . .3-7
3.1 Insert Overlay and Directory Card . . . .3-7
3.2 Desk Mounting . . . . . . . . . . . . . . . . .3-7
3.3 Wall Mounting . . . . . . . . . . . . . . . . .3-8
MAINTENANCE MANUAL, JANUARY 2000
i
3.4 Install Single-Line Phones and Analog
Devices . . . . . . . . . . . . . . . . . . . . .3 - 8
4. Optional Peripheral Equipment . . . . .3-9
5. System Initialization . . . . . . . . . . . . .3-9
Chapter 4 Features
1. System Features . . . . . . . . . . . . . . . .4-1
1.1 Alphanumeric Display . . . . . . . . . . . .4-1
1.2 Alternate Answering Position
(Overflow Attendant) . . . . . . . . . . . . .4-1
1.3 Analog Adapter . . . . . . . . . . . . . . . .4-1
1.4 Attendant . . . . . . . . . . . . . . . . . . . . .4-2
1.5 Background Music . . . . . . . . . . . . . .4-2
1.6 Barge In . . . . . . . . . . . . . . . . . . . . . .4-2
1.7 Battery Back Up . . . . . . . . . . . . . . . .4-2
1.8 Calling Party Identification . . . . . . . . .4-2
1.9 Call Operator (Call Attendant) . . . . . .4-2
1.10 Class Of Service . . . . . . . . . . . . . . .4-3
1.11 Database Programming . . . . . . . . . .4-3
1.12 Dialing Type Selection . . . . . . . . . . .4-3
1.13 Dial Intercom Non-blocking . . . . . . .4-3
1.14 Discriminating Ringing . . . . . . . . . . .4-3
1.15 External Music Source . . . . . . . . . . .4-3
1.16 External Page . . . . . . . . . . . . . . . . .4-3
1.17 Flexible Line Assignment . . . . . . . . .4-3
1.18 Flexible Receive Assignment . . . . . . .4-3
1.19 Flexible Ring Assignment . . . . . . . . .4-4
1.20 Hold Reminder . . . . . . . . . . . . . . . .4-4
1.21 Hour Mode . . . . . . . . . . . . . . . . . .4-4
1.22 Line Group Assignment . . . . . . . . . .4-4
1.23 Line Interface . . . . . . . . . . . . . . . . .4-4
1.24 Line Signaling . . . . . . . . . . . . . . . . .4-4
1.25 Line Type Assignment . . . . . . . . . . .4-4
1.26 Music On Hold . . . . . . . . . . . . . . . .4-4
1.27 Night Service Station . . . . . . . . . . . .4-4
1.28 Pause . . . . . . . . . . . . . . . . . . . . . .4-4
1.29 PBX Compatibility . . . . . . . . . . . . . .4-5
1.30 Power Failure Transfer . . . . . . . . . . .4-5
1.31 Privacy . . . . . . . . . . . . . . . . . . . . .4-5
1.32 Private Line . . . . . . . . . . . . . . . . . . .4-5
1.33 Recall . . . . . . . . . . . . . . . . . . . . . .4-5
1.34 Ringing Line Preference . . . . . . . . . .4-5
1.35 Soft Key . . . . . . . . . . . . . . . . . . . . .4-5
1.36 Speed Dialing (System) . . . . . . . . . .4-5
1.37 Station Group Assignment . . . . . . . .4-5
ii
1.38 Station Numbering Plan . . . . . . . . .
1.39 System Time . . . . . . . . . . . . . . . . .
1.40 Toll Restriction . . . . . . . . . . . . . . . .
1.41 Tone Duration Selection . . . . . . . . .
1.42 User Name Programming . . . . . . . .
1.43 Voice Mail . . . . . . . . . . . . . . . . . .
.4-6
.4-6
.4-6
.4-6
.4-6
.4-7
2. User Features . . . . . . . . . . . . . . . . . .4-8
2.1 Alarm . . . . . . . . . . . . . . . . . . . . . . .4-8
2.2 Auto Answer . . . . . . . . . . . . . . . . . .4-8
2.3 Automatic Hold . . . . . . . . . . . . . . . . .4-8
2.4 Automatic Line Selection . . . . . . . . . .4-8
2.5 Busy Ring . . . . . . . . . . . . . . . . . . . . .4-8
2.6 Callback . . . . . . . . . . . . . . . . . . . . .4-8
2.7 Call Forward . . . . . . . . . . . . . . . . . .4-9
2.8 Call Park . . . . . . . . . . . . . . . . . . . . .4-9
2.9 Call Pick Up (Group/Direct) . . . . . . . .4-9
2.10 Call Waiting . . . . . . . . . . . . . . . . .4-9
2.11 Camp On Busy Line . . . . . . . . . . .4-10
2.12 Camp On Busy Station . . . . . . . . .4-10
2.13 Conference . . . . . . . . . . . . . . . . .4-10
2.14 Dial Access to Features . . . . . . . . .4-10
2.15 Dial Pulse to DTMF Conversion . . . .4-10
2.16 Direct Station Selection (DSS) . . . . .4-10
2.17 Distinctive Ringing (Station) . . . . . .4-10
2.18 DND (Do Not Disturb) . . . . . . . . . .4-10
2.19 DND Override . . . . . . . . . . . . . . .4-11
2.20 Exclusive Hold . . . . . . . . . . . . . . .4-11
2.21 Feature Cancellation . . . . . . . . . . .4-11
2.22 Flash . . . . . . . . . . . . . . . . . . . . . .4-11
2.23 Hold . . . . . . . . . . . . . . . . . . . . . .4-11
2.24 Hold Indication . . . . . . . . . . . . . . .4-11
2.25 Hot Dial Pad . . . . . . . . . . . . . . . .4-11
2.26 ICM Voice to Ring Call Interchange .4-11
2.27 In Use Indication . . . . . . . . . . . . . .4-11
2.28 Key Inquiry . . . . . . . . . . . . . . . . .4-12
2.29 Last Number Redial (LNR) . . . . . . .4-12
2.30 Line Pool (Group) . . . . . . . . . . . . .4-12
2.31 Manual Line Access . . . . . . . . . . . .4-12
2.32 Meet Me Answer . . . . . . . . . . . . .4-12
2.33 Message Waiting . . . . . . . . . . . . .4-12
2.34 Messaging (Advisory Message) . . .4-12
2.35 Mixed Dialing . . . . . . . . . . . . . . .4-13
2.36 Mute (Voice Mute) . . . . . . . . . . . . .4-13
2.37 Night Service . . . . . . . . . . . . . . . .4-13
2.38 On Hook Dialing . . . . . . . . . . . . .4-13
2.39 Paging . . . . . . . . . . . . . . . . . . . . .4-13
2.40 Programmable User Feature Keys . .4-13
PROTEGÉ® 3X8 INSTALLATION
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MAINTENANCE MANUAL, JANUARY 2000
2.41 Release . . . . . . . . . . . . . . . . . .
2.42 Saved Number Redial (SNR) . . .
2.43 Service Mode . . . . . . . . . . . . . .
2.44 Speed Dialing (Station) . . . . . . .
2.45 Station Feature Status Check . . .
2.46 Transfer . . . . . . . . . . . . . . . . . .
2.47 Transfer Beep . . . . . . . . . . . . . .
2.48 Volume Control . . . . . . . . . . . . .
.
.
.
.
.
.
.
.
.4-13
.4-13
.4-14
.4-14
.4-14
.4-14
.4-14
.4-14
Chapter 5 Programming
1. Software License
. . . . . . . . . . . . . . .5-1
2. System Requirements . . . . . . . . . . . .5-1
3. Power Up Initialization . . . . . . . . . . .5-1
4. Protegé 3x8 Software
. . . . . . . . . . .5-1
5. Selecting Database Items
. . . . . . . . .5-2
6. Entering Data
and Settings . . . . . . . . . . . . . . . . .5- 2
7. Database Records
. . . . . . . . . . . . . .5-2
8. Rebooting the System . . . . . . . . . . . .5-2
9. Database Feature Programming
Categories . . . . . . . . . . . . . . . . . . .5-4
9.1 Extension - Category 1 . . . . . . . . . .5 - 4
9.2 Trunkline - Category 2 . . . . . . . . . . .5 - 4
9.3 Call Handling - Category 3 . . . . . . .5 - 4
9.4 Resource - Category 4 . . . . . . . . . . .5 - 5
9.5 Restriction - Category 5 . . . . . . . . . .5 - 5
9.6 Control - Category 6 . . . . . . . . . . . .5 - 5
10. System Parameter Settings . . . . . . .5-5
11. Enter Database Programming . . . . .5-7
11.1 Category 1 - Extension . . . . . . . . . .5 - 8
11.1.1 - Class of Service (COS) . . . . .5 - 8
11.1.2 - Flexible Line Assignment . . . .5 - 9
11.1.3 - Receive Assignment . . . . . . .5 - 9
11.1.4 - Ring Assignment . . . . . . . .5 - 10
11.1.5 - Extension Group . . . . . . . .5 - 10
11.1.6 - Location . . . . . . . . . . . . . .5 - 11
11.1.7 - Extension Position . . . . . . . .5 - 11
11.1.8 - Function Key Allow . . . . . . .5 - 11
11.1.9 - System Speed Check . . . . . .5 - 12
11.1.10 - ICM Mode . . . . . . . . . . . .5 - 12
PROTEGÉ® 3X8 INSTALLATION
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MAINTENANCE MANUAL, JANUARY 2000
11.2 Category 2 - Trunkline . . . . . . . . .5 - 13
11.2.1 - Voice Mail Group Answer . .5 - 13
11.2.2 - Dialing . . . . . . . . . . . . . . . .5 - 13
11.2.3 - Call Abandon . . . . . . . . . . .5 - 14
11.2.4 - Line Type . . . . . . . . . . . . . .5 - 14
11.2.5 - Line Group . . . . . . . . . . . . .5 - 14
11.2.6 - Private To . . . . . . . . . . . . . .5 - 15
11.3 Category 3 - Call Handling . . . . . .5 - 16
11.3.1 - Intrusion . . . . . . . . . . . . . . .5 - 16
11.3.2 - Intrusion Tone . . . . . . . . . . .5 - 16
11.3.3 - Exclusive Hold . . . . . . . . . .5 - 17
11.3.4 - Abandon Time . . . . . . . . . .5 - 17
11.3.5 -CO Flash . . . . . . . . . . . . . .5 - 17
11.3.6 - Remind Time . . . . . . . . . . . .5 - 18
11.3.7 - Pause Time . . . . . . . . . . . .5 - 18
11.3.8 - PBX Code . . . . . . . . . . . . . .5 - 18
11.3.9 - PBX Auto Pause . . . . . . . . . .5 - 19
11.3.10 - Tone Duration . . . . . . . . . .5 - 19
11.3.11 - Voice Mail Dialing Ratio . .5 - 19
11.3.11.1 - Tone Time . . . . . . . . . . .5 - 20
11.3.11.2 - Inter_Digit Time . . . . . . .5 - 20
11.3.12 - Recall Time . . . . . . . . . . . .5 - 20
11.3.13 - Alternate Ring Time . . . . . .5 - 21
11.3.14 - SLT Hookflash . . . . . . . . . .5 - 21
11.3.15 - Operator Code . . . . . . . . .5 - 22
11.3.16 - Dial Wait Time . . . . . . . . .5 - 22
11.4 - Category 4 - Resource . . . . . . . .5 - 23
11.4.1 - System Time . . . . . . . . . . . .5 - 23
11.4.2 - User Names . . . . . . . . . . . .5 - 24
11.4.3 - Attendant . . . . . . . . . . . . . .5 - 24
11.4.4 - Alternate Attendant . . . . . . .5 - 25
11.4.5 - Night Switching . . . . . . . . .5 - 25
11.4.6 - Database Password . . . . . . .5 - 26
11.4.7 - Premises Message . . . . . . . .5 - 26
11.4.8 - System Speed Dial . . . . . . .5 - 27
11.4.9 - Line Copy . . . . . . . . . . . . . .5 - 27
11.4.10 - Extension Copy . . . . . . . . .5 - 28
11.4.11 - KSU Revision . . . . . . . . . .5 - 28
11.4.12 - Feature Key Copy . . . . . . .5 - 29
11.5 - Category 5 - Restriction . . . . . . . .5 - 30
11.5.1 - Dialing Table . . . . . . . . . . .5 - 30
11.5.1.1 - Dialing Table - Dgt Interval 5 - 31
11.5.1.2 - Dialing Table - Ext. COS . .5 - 32
11.6 Category 6 - Control . . . . . . . . . .5 - 33
11.6.1 - Voice Mail . . . . . . . . . . . . .5 - 33
11.6.1.1 - Prefix Code . . . . . . . . . . .5 - 34
11.6.1.2 - Suffix Code . . . . . . . . . . .5 - 34
11.6.1.3 - Disconnect Digits . . . . . . .5 - 35
iii
11.6 Category 6 - Control (cont’d.) . . . .5 - 33
11.6.2 - System Warm Start . . . . . . .5 - 35
11.6.3 - System Cold Start . . . . . . . .5 - 36
Chapter 6 Troubleshooting
1. Normal Operation
. . . . . . . . . . . . . .6-1
2. Upgrading the System Software . . . .6-1
3. Cold Starting the System (upgrading the
database) . . . . . . . . . . . . . . . . . . . .6-1
4. Troubleshooting . . . . . . . . . . . . . . . .6-2
4.1 Extensions . . . . . . . . . . . . . . . . . .6-2
4.1.1 Accessing An Outside Line . . . . . .6-2
4.1.2 Answering ICM or Incoming Call .6-2
4.1.3 Busy Display Phone Does Not Ring 6-2
4.2 System . . . . . . . . . . . . . . . . . . . . . . .6-2
4.2.1 Heartbeat LED Is Not Lit . . . . . . . .6-2
4.2.2 DB Setup Failure . . . . . . . . . . . . .6-2
4.2.3 LED Is Lit Solid Red . . . . . . . . . . .6-2
Figures
1 - 1: Protegé® 3x8 Key Service Unit . . . . . . . .1- 2
3 - 1: Protegé® 3x8 Key Service Unit . . . . . . . .3-3
3 - 2: Protegé® 3x8 Common Control Board . . .3-4
3 - 3: EPROM temoval . . . . . . . . . . . . . . . . . . .3-4
3 - 4 : Cable to terminal block vonnection . . . . .3-5
3 - 5: Protegé sation modular jack connections . .3-6
3 - 6: Attach handset cord. . . . . . . . . . . . . . . . .3-7
3 - 7: Attach keyset baseplate for desk mount . . .3-7
3 - 8: Position cradle tab for wall mount . . . . . . .3-8
3 - 9: Attach keyset baseplate for wall mount . . .3-8
5-1: Database Password Screen . . . . . . . . . . . .5-2
5-2: Password entry screen for Database
Programming. . . . . . . . . . . . . . . . . . . .5-7
5-3: Extension Screen . . . . . . . . . . . . . . . . . . . .5-8
5-4: Show Extension Screen . . . . . . . . . . . . . . .5-8
5-5: Day Class of Service . . . . . . . . . . . . . . . . .5-8
5-6: Night Class of Service . . . . . . . . . . . . . . . .5-8
5-7: Line Assignment Screen . . . . . . . . . . . . . . .5-9
5-8: Individual Line Assignment Screen . . . . . . . .5-9
5-9: Receive Assignment Screen . . . . . . . . . . . .5-9
5-10: Individual Receive Assignment Screen . . . .5-9
5-11: Ring Assignment Screen . . . . . . . . . . . . .5-10
iv
5-12: Individual Ring Assignment Screen . . . . .5-10
5-13: Ring Assignment Day Mode Screen . . . .5-10
5-14: Ring Assignment Night Mode Screen . . .5-10
5-15: Extension Group Screen . . . . . . . . . . . .5-10
5-16: Extension Location Screen . . . . . . . . . . .5-11
5-17: Extension Position Screen . . . . . . . . . . . .5-11
5-18: Function Key Allow Screen . . . . . . . . . . .5-11
5-19: System Speed Check Screen . . . . . . . . .5-12
5-20: ICM Mode Screen . . . . . . . . . . . . . . . .5-12
5-21: Trunkline Screen . . . . . . . . . . . . . . . . . .5-13
5-22: Show Line Screen . . . . . . . . . . . . . . . . .5-13
5-23:Voice Mail Group Answer Screen . . . . . .5-13
5-24: Dialing Screen . . . . . . . . . . . . . . . . . . .5-13
5-25: Call Abandon Screen . . . . . . . . . . . . . .5-14
5-26: Line Type Screen . . . . . . . . . . . . . . . . .5-14
5-27: Line Group Screen . . . . . . . . . . . . . . . .5-14
5-28: Private To Screen . . . . . . . . . . . . . . . . .5-15
5-29: Call Handling Screen . . . . . . . . . . . . . .5-16
5-30: Intrusion Screen . . . . . . . . . . . . . . . . . .5-16
5-31: Intrusion Tone Screen . . . . . . . . . . . . . . .5-16
5-32: Exclusive Hold Screen . . . . . . . . . . . . . .5-17
5-33: Abandon Time Screen . . . . . . . . . . . . . .5-17
5-34: CO Flash Screen . . . . . . . . . . . . . . . . .5-17
5-35: Remind Time Screen . . . . . . . . . . . . . . .5-18
5-36: Pause Time Screen . . . . . . . . . . . . . . . .5-18
5-37: PBX Code Screen . . . . . . . . . . . . . . . . .5-18
5-38: PBX Auto Pause Screen . . . . . . . . . . . . .5-19
5-39: Tone Duration Screen . . . . . . . . . . . . . .5-19
5-40: Voice Mail Dialing Ratio Screen . . . . . . .5-19
5-41: Voice Mail Dialing Ratio Tone Time Screen .5
20
5-42: Voice Mail Dialing Ratio Int_Dgt Time Screen 520
5-43: Recall Time Screen . . . . . . . . . . . . . . . .5-20
5-44: Alternate Ring Time Screen . . . . . . . . . .5-21
5-45: SLT Hookflash Screen . . . . . . . . . . . . . .5-21
5-46: SLT Hookflash Start Screen . . . . . . . . . . .5-21
5-47: SLT Hookflash End Screen . . . . . . . . . . .5-21
5-48: Operator Code Screen . . . . . . . . . . . . .5-22
5-49: Dial Wait Time Screen . . . . . . . . . . . . . .5-22
5-50: Resource Screen . . . . . . . . . . . . . . . . . .5-23
5-51: System Time Screen . . . . . . . . . . . . . . . .5-23
5-52: System Time Year Screen . . . . . . . . . . . .5-23
5-53: System Time Month Screen . . . . . . . . . . .5-23
5-54: System Time Day Screen . . . . . . . . . . . .5-23
5-55: System Time Weekday Screen . . . . . . . .5-23
5-56: System Time Hour Screen . . . . . . . . . . . .5-23
5-57: System Time Minute Screen . . . . . . . . . .5-23
PROTEGÉ® 3X8 INSTALLATION
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MAINTENANCE MANUAL, JANUARY 2000
5-58: User Names Screen . . . . . . . . . . . . . . .5-24
5-59: User Name Programming Screen . . . . . .5-24
5-60: Attendant Screen . . . . . . . . . . . . . . . . .5-24
5-61: Alternate Attendant Screen . . . . . . . . . . .5-25
5-62: Night Switching Screen . . . . . . . . . . . . .5-25
5-63: Night Switching by Day Screen . . . . . . .5-25
5-64: Night Switching Start Programming Screen5-25
5-65: Night Switching End Programming Screen 5-25
5-66: Database Password Screen . . . . . . . . . .5-26
5-67: Premises Message Screen . . . . . . . . . . .5-26
5-68: Out for Lunch Screen . . . . . . . . . . . . . . .5-26
5-69: Be Back SoonScreen . . . . . . . . . . . . . . .5-26
5-70: Left for the Day Screen . . . . . . . . . . . . . .5-26
5-71: In a Meeting Screen . . . . . . . . . . . . . . .5-26
5-72: Out of Office Screen . . . . . . . . . . . . . . .5-26
5-73: On Vacation Screen . . . . . . . . . . . . . . .5-26
5-74: System Speed Dial Screen . . . . . . . . . . .5-27
5-75: System Speed Dial Programming Screen .5-27
5-76: Line Copy Screen . . . . . . . . . . . . . . . . .5-27
5-77: Line Copy From Screen . . . . . . . . . . . . .5-27
5-78: Line Copy To Screen . . . . . . . . . . . . . . .5-27
5-79: Extension Copy Screen . . . . . . . . . . . . .5-28
5-80: Extension Copy From Screen . . . . . . . . .5-28
5-81: Extension Copy To Screen . . . . . . . . . . .5-28
5-82:KSU Revision Screen . . . . . . . . . . . . . . .5-28
5-83:KSU Revision Number Screen . . . . . . . . .5-28
5-84: Feature Key Copy Screen . . . . . . . . . . . .5-29
5-85: Key Copy From Screen . . . . . . . . . . . . .5-29
5-86: Key Copy To Screen . . . . . . . . . . . . . . .5-29
5-87: Restriction Screen . . . . . . . . . . . . . . . . .5-30
5-88: Dialing Table Screen . . . . . . . . . . . . . . .5-30
5-89: Digit Interval Screen . . . . . . . . . . . . . . .5-31
5-90: Digit Interval Starting Digit Screen . . . . . .5-31
5-91: Digit Interval Ending Digit Screen . . . . . .5-31
5-92: Extension Class Of Service Screen . . . . .5-32
5-93: Extension Day Allowed COS Screen . . . .5-32
5-94: Extension Night Allowed COS Screen . . .5-32
5-95: Extension COS Screen . . . . . . . . . . . . . .5-32
5-96: Extension COS Screen . . . . . . . . . . . . . .5-32
5-97: Control Screen . . . . . . . . . . . . . . . . . . .5-33
5-98: Voice Mail Screen . . . . . . . . . . . . . . . . .5-33
5-99: Voice Mail Group Member Screen . . . . .5-33
5-100: Voice Mail Individual Member Screen . .5-33
5-101: Voice Mail Prefix Code . . . . . . . . . . . .5-34
5-102: ICM/VM Screen . . . . . . . . . . . . . . . . .5-34
5-103: Transfer Screen . . . . . . . . . . . . . . . . . .5-34
5-104: Busy Forward Screen . . . . . . . . . . . . .5-34
5-105: No Answer Forward Screen . . . . . . . . .5-34
PROTEGÉ® 3X8 INSTALLATION
AND
5-106: Direct Forward Screen . . . . . . . . . . . . .5-34
5-107: Voice Mail Suffix Code Screen . . . . . .5-34
5-108: Voice Mail Disconnect Digits Screen . . .5-35
5-109: System Warm Start Screen . . . . . . . . . .5-35
5-110: System Warm Start Password Screen . . .5-35
5-111: System Warm Start Confirmation Screen 5-35
5-112: System Cold Start Screen . . . . . . . . . . .5-36
5-113: System Cold Start Password Screen . . . .5-36
5-114: System Cold Start Confirmation Screen .5-36
Tables
2-1: 3x8 System Resource Capacities . . . . . . . . .2-1
2-2: Maximum Loop Distance & Cable Resistance 2-2
2-3: 3x8 Cabinet Characteristics . . . . . . . . . . . .2-3
2-4: Business with Display Keyset . . . . . . . . . . .2-5
2-5: Business without Display Keyset . . . . . . . . .2-5
3-1: Environmental Conditions . . . . . . . . . . . . . .3-2
3-2: Tools and Supplies . . . . . . . . . . . . . . . . . .3-2
3-3: Maximum Loop Distance & Cable Resistance 3-5
3-4: Amphenol connector pin-out . . . . . . . . . . . .3-5
3-5: C.O. Line Termination . . . . . . . . . . . . . . . .3-6
4-1: Toll Restriction Digit Interval Table . . . . . . . .4-6
5-1: Database Feature Programming Categories .5-3
5-2: Fixed Value Parameters . . . . . . . . . . . . . . .5-5
5-3: Fixed or Maximum Length Parameters . . . . .5-5
5-4: Default Database Settings . . . . . . . . . . . . .5-7
MAINTENANCE MANUAL, JANUARY 2000
v
Notice
This addendum reflects current Sprint Products
Group standards, and its contents are subject to
change without notice. While every effort has been
made to avoid errors, Sprint Products Group disclaims liability for difficulties arising from interpretation of information contained herein.
Electro-Static Discharge Warning
Internal components of the Protegé 3X8 KSU and
digital keysets are static sensitive. Handle expansion
boards by the edges only and keep replacement components in their protective case until installation. Do
not bend or touch component pins or subject them to
static discharge. When working with an open 3X8
KSU or digital keyset, use an anti-static wrist strap
and cover the work surface with anti-static material.
Any static charge (no matter how small) must be discharged from the body before touching any internal
components. The warranty for this equipment does
not cover damage caused by static or mishandling.
Modules or components damaged in such a manner
will not be replaced.
Hazardous Voltage Warnings
The equipment owner is responsible for protecting
the equipment from hazardous voltages.
The Protegé 3x8 system was submitted to a
Nationally Recognized Testing Laboratory (NRTL),
such as ETL, for safety approvals. Before installation,
check your local electrical codes for installation of
telephone and electronic equipment.
The following safety information is from UL 1459,
Issue 2, a product safety specification governing telephone equipment.
Important Safety Instructions
When using your telephone equipment, the basic
safety precautions described below should always be
followed to reduce the risk of fire and electric shock.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on
the product.
3. Unplug this product from the wall outlet before
cleaning. DO NOT use liquid or aerosol cleaners.
4. Do not use this product near water (for example, in a wet basement).
5. Do not place this product on an unstable cart,
stand, or table. The product may fall, causing
serious damage to the product.
6. Slots and openings in the KSU are provided for
vi
ventilation to protect it from overheating.
These openings must not be blocked or covered. The KSU should never be placed near or
over a radiator or heat register. The KSU
should not be installed in an enclosed cabinet
unless proper ventilation is provided.
7. This product should be operated only from the
type of power source indicated in the manual.
If you are not sure of the type of power source
to your building, consult your local power
company.
8. Do not allow anything to rest on the power
cord. Do not locate this product where the
cord may be damaged by persons walking on
it.
9. Do not connect an extension cord to this product's power cord. The AC outlet used for the
system should not be used for any other electrical equipment.
10. Do not push objects into this product through
the cabinet grill. They may touch dangerous
voltage points or short parts that could result
in a risk of fire or electric shock. Never spill
liquid of any kind on this product.
11. To reduce risk of electric shock, do not disassemble this product. Take it to a qualified
service technician when service or repair is
required. Opening or removing covers may
expose personnel to dangerous voltages or
other risks. Incorrect re-assembly can cause
electric shock when the product is subsequently used.
12. Unplug this product from the wall outlet and
contact qualified service personnel for the
following conditions:
a. When the power supply cord or plug is
damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or
water.
d. If the product does not operate normally;
adjust only those controls covered by the
operating instructions. Improper adjustment may cause damage and often requires
extensive work by a qualified technician to
restore normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If the product exhibits a distinct change in
performance.
13. Never use a telephone (other than a cordless
phone) during an electrical storm.
14. Do not use the telephone to report a gas leak in
the vicinity of the leak.
15. Never install telephone wiring during a lightning storm.
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
16. Never install telephone jacks in wet locations
unless the jack is specifically designed for wet
locations.
17. Never touch uninsulated telephone wires or
terminals unless the telephone line has been
disconnected at the network interface.
18. Use caution when installing or modifying telephone lines.
the telephone company, if requested.
USOC = RJ25C
Service Order Code = 9.0F
Facility Interface Code = O2LS2
REN: 1.5B
FCC REGULATIONS
Instructions to comply with FCC Regulations:
System Registration: In some states, the tariff laws
concerning the connection of multi-telephone system
require that the FCC number be reported to the telephone company to signify the type of installation.
The Protegé system has two FCC regulation numbers
for each KSU type corresponding with two modes of
operation. Before contacting the telephone company
to order telephone lines, determine the proper FCC
number from the label on the KSU. The two operation modes are:
"MF" - Fully protected multi-function system,
"KF" - Fully protected key system.
The Protegé 3X8 System FCC Registration Numbers are:
MF = FTZTAI-34013-MF-T
KF = FTZTAI-33758-KF-T
Only report the "KF" number if lines can only be
accessed singly by pressing line keys on the keysets.
If any type of pooled access to Central Office lines is
available (including LCR, line routes, or even the
capability of dialing 9 to search for a free outside
line) the "MF" number should be reported.
Notification Requirements: The Protegé 3X8 equipment is registered with the Federal Communications
Commission under Part 68 Rules and Regulations for
direct connection to the telephone network. Read
and follow the instructions below to comply with
FCC regulations.
Terminal Equipment or Protective Circuitry: This
equipment complies with Part 68 of the FCC Rules
and Regulations. The information containing the
FCC Registration number and ringer equivalence
number (REN) is located on the label of this equipment. If requested, this information must be provided to the telephone company.
The following information must be provided to
PROTEGÉ® 3X8 INSTALLATION
AND
The REN is used to determine the quantity of
devices that may be connected to the telephone line.
Excessive RENs on the telephone line may result in
the devices not ringing in response to an incoming
call. In most, but not all areas, the sum of the RENs
should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as
determined by the total RENs, contact the telephone
company to determine the maximum REN for the
area.
Notify the telephone company upon final disconnect of such equipment or circuitry from the particular line(s).
Systems Assembled with Individually Registered
Terminal Equipment or Protective Circuitry: Notify
the telephone company before connecting any
system assembled with individually registered terminal equipment or protective circuitry to the telephone network. Supply the following information
for each line:
1. Any information required for compatible operation of the equipment with telephone
company communications facilities.
2. The FCC Registration Numbers for all equipment dedicated to the line.
3. The largest ringer equivalence that will be presented to the line.
4. A list of FCC Registration Numbers for all
equipment to be used in the system.
Connection Guidelines: follow the guidelines below
when connecting Protegé components with the telephone network.
1. Install equipment as specified in this manual.
2. Do not use party lines or coin lines.
3. If trouble occurs, disconnect the registered
equipment from the telephone lines to determine if the equipment is malfunctioning. If the
equipment is malfunctioning, stop using it
until the problem is corrected.
4. The telephone handsets supplied with this
equipment are Hearing Aid Compatible
(HAC).
5. When programming emergency numbers or
making test calls to emergency numbers
MAINTENANCE MANUAL, JANUARY 2000
vii
remain on the line and briefly explain to the
dispatcher the reason for the call. Program and
test emergency numbers in off-peak hours
during the early morning or late evening.
6. This equipment is capable of providing access
to interstate operator services through the use
of equal access codes. Modifications by aggregators to alter these capabilities is a violation
of the Telephone Operator Consumer Services
Improvement Act of 1990 and Part 68 of the
FCC Rules.
Canadian Rules
Certification Number: 2760 9990A
NOTICE
This digital apparatus does not exceed the Class A
limits for radio noise emissions from the digital
apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications.
Le present appareil numerque n'emet pas de
bruits radioelectriques depassant les limites applicables auq appareils numeriques de Classe A radioelectrique dans le reglement sur le brouillage
radioelectrique edits par le Ministere des Communications du Canada.
Special Notice
The Canadian Department of Communications
label identifies certified equipment. This certification
means that the equipment meets certain telecommunications network protective, operational and safety
requirements. The Department does not guarantee
the equipment will operate to the user's satisfaction.Before installing this equipment, users should
ensure that it is permissible to be connected to the
facilities of the local telecommunications company.
The equipment must also be installed using an
acceptable method of connection. The customer
should be aware that compliance with the above conditions may not prevent degradation of service in
some situations.
Repairs to certified equipment should be made by
an authorized Sprint Products Group repair facility.
Any repairs or alterations made by the user to this
equipment or equipment malfunctions, may give the
telecommunications company cause to request the
user to disconnect the equipment.
Users should ensure for their own protection that
the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe
system, if present, are connected together. This precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such
connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.
LOAD NUMBER:The LOAD NUMBER (LN) assigned
to each terminal device denotes the percentage of the
total load to be connected to a telephone loop which
is used by the device, to prevent overloading. The
termination on a loop may consist of any combination of devices subject only to the requirements that
the sum of the load numbers of all devices does not
exceed 100.
viii
Repairs
If trouble is experienced with the Protegé 3x8 system,
please contact Sprint Products Group at 1-800-7911110 for repair, return authorization, or warranty
information. A return authorization must be
obtained from Sprint Products Group before any
products may be returned to Sprint Products Group.
Toll Fraud
WHILE THIS DEVICE IS DESIGNED TO BE REASONABLY SECURE AGAINST INTRUSIONS FROM
FRAUDULENT CALLERS, IT IS BY NO MEANS
INVULNERABLE TO FRAUD. THEREFORE NO
EXPRESS OR IMPLIED WARRANTY IS MADE
AGAINST SUCH FRAUD INCLUDING INTERCONNECTION TO THE LONG DISTANCE NETWORK.
Privacy
WHILE THIS DEVICE IS DESIGNED TO BE REASONABLY SECURE AGAINST INVASION OF PRIVACY, IT IS BY NO MEANS INVULNERABLE TO
SUCH INVASIONS, THEREFORE NO EXPRESSED
OR IMPLIED WARRANTY IS MADE AGAINST
UNLAWFUL OR UNAUTHORIZED UTILIZATION
WHICH RESULTS IN THE INVASION OF ONE'S
RIGHT OF PRIVACY.
Music Copyright and Broadcast
Restrictions
IN SOME CIRCUMSTANCES, THERE MAY BE
BROADCAST RESTRICTIONS ASSOCIATED WITH
THE MUSIC. CHECK WITH THE MUSIC'S ORIGINAL DISTRIBUTOR AND/OR THE RADIO STATION FOR COPYRIGHT AND BROADCAST
RESTRICTIONS CONCERNING BACKGROUND
MUSIC AND MUSIC-ON-HOLD.
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
Limited Warranty
Sprint Products Group, Inc. provides original purchasers with a limited warranty against defects in
material and workmanship on this product for two
(2) years from date of purchase. This two (2) year
limited warranty is extended only to original purchasers. This warranty does not apply to defects or
malfunctions caused by abuse, accident, modification, negligence, or any other damage not resulting
from defects in material or workmanship or for reasons beyond the control of Sprint Products Group,
Inc.
THIS WARRANTY SPECIFICALLY EXCLUDES
THE
IMPLIED
WARRANTIES
OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY IS IN LIEU OF
AND EXCLUDES ANY CLAIMS BY THE PURCHASER FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. Some states do not allow the
exclusion of consequential or incidental damages, in
which case the foregoing exclusion may not apply to
you. This warranty gives you specific legal rights,
and you may have other legal rights which vary from
state to state. In accordance with the Federal Communications Commission regulations, repair of this
equipment must be performed by Sprint Products
Group, Inc. or an authorized agent.
ment on a billable basis based on the cost of labor
and parts and return the equipment to you at your
expense. Any equipment received that was not made
by Sprint Products Group, Inc. will not be repaired
and will be returned to you at your expense.
Servicing Instructions
Equipment requiring servicing should be returned to
place of purchase, whenever possible. Otherwise,
call 1-800-791-1110 to request a Material Return
Authorization (MRA) number and obtain return
instructions.
Sprint Products Group, Inc. assumes no responsibility for equipment received damaged due to
improper packing or shipping. No responsibility is
assumed for the repair and/or return of foreign
attachments such as adapter plugs, extra length
cords, etc.
If inspection by Sprint Products Group, Inc. determines the defective equipment to be covered by warranty, it will be repaired and returned to you at no
cost.
Equipment received with damage due to abuse,
inadequate packing, improper shipping or handling,
or due to some other warranty noncompliance, will
be repaired on a billable basis based on the cost of
labor and parts. The equipment will be returned to
you at your expense.
If this equipment is returned to Sprint Products
Group, Inc. in a complete and undamaged condition
after the two (2) year warranty period has expired,
Sprint Products Group, Inc. will repair the equip-
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
ix
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x
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
1 Introduction
The Protegé® 3x8 Installation and Maintenance
Manual provides the information necessary to
install, program, operate and maintain the Protegé
digital, hybrid key system. Sprint Products Group,
Inc. provides this document as a guide for telephone
installers and service personnel.
The contents of this manual are subject to revision
or change without notice.
It contains five chapters.
1) Introduction: an overview of the Protegé 3x8
system.
2) Specifications: detailed technical specifications
and requirements.
3) Installation: a pre-install checklist and instructions required to install the system.
4) Features: descriptions of the 3x8 features.
5) Programming: instructions on programming
the 3x8 systems.
1. 3x8 System Overview
The Protegé 3x8 is the newest addition to the Protegé
key system family. It supports the 26 Button Business
with Display and the 17 Button Business without
Display digital keysets. It also works with and analog adapter that provides support for single-line telephones and other analog devices like fax machines
and modems.
Protegé 3x8 comes ready-to-use with a default
software configuration. The software can be
customized to meet customer requirements from the
Business with Display keyset.
1.2 3x8 Capacity
The 3x8 comes equipped with three lines and eight
digital extension ports. Each digital extension port
can be modified with the use of an Analog Adapter
to provide two analog ports. The maximum number
of analog extension ports possible is 14.
PROTEGÉ® 3X8 INSTALLATION
AND
2. Hardware Summary
A single self-enclosed cabinet houses most of the 3x8
system components. See Figure 1-1. The cabinet can
be mounted on a wall. The cabinet comes fully
equipped to support many small business applications such as external paging, music on hold, power
failure transfer and voice mail integration.
2.1 Optional Analog Adapter
A standalone analog adapter can be connected to a
digital port. The adapter splits the "B" channels to
connect up to two analog devices. Each analog
adapter includes two DTMF receivers and two tone
detectors. Material code 436370.
2.2 Station Instruments
The 3x8 system supports the 26 Button Business with
Display and the 17 Button Business without Display
digital keysets. A standard single line telephone can
be used on the system with the user of the optional
analog adapter. The single line phone does not support 90V DC message waiting.
2.3 Optional Peripheral Equipment
The system supports an external music source (for
music-on-hold or background music) and external
(single, one-way) paging equipment can be connected to the system.
3. Software Summary
Protegé 3x8 systems are shipped ready for immediate use with a default software configuration. The
default configuration can be modified or completely
replaced to satisfy specific customer requirements.
Protegé 3x8's database can be entered and changed,
under password control, from any Business Display
keyset.
Protegé digital keysets are shipped ready for
MAINTENANCE MANUAL, JANUARY 2000
1-1
Figure 1 - 1: Protegé® 3x8 Key Service Unit
immediate use with a default configuration. The keyset configuration can be altered through system programming or from individual stations.
3.1 Features Overview
The Protegé 3x8 feature set contains many features
that are normally found on larger key systems. Some
of these features include: call abandon, class of
service, distinctive ring, power failure transfer, private line, toll restriction and many more. A complete
listing of features can be found in chapter 4 "Features" of this manual.
4. Installation, Programming and Maintenance
4.1 Installation Summary
Installation of the Protegé 3x8 is straightforward. Indepth information can be found in chapter 3 "Installation," including step-by-step information on the
installation process.
1-2
4.2 Programming Summary
The 3x8 comes ready for immediate use with a
default software configuration. Additional programming can be accomplished through the use of a Business Display keyset.
4.3 Maintenance Summary
Protegé 3x8 requires no routine/scheduled
maintenance. Peripheral equipment, such as battery
backup units, may require routine maintenance.
Check the instructions provided with the equipment
for maintaining these items.
4.4 Keyset User Guides
A quick reference card and a user's guide are available for use with both models of the Protegé digital
keyset, and the single line telephone. The cards and
user guides can be ordered separately.
4.5 Liability Disclaimer
This manual reflects current Sprint Products Group
standards. Its contents are subject to change without
notice. While every effort has been made to avoid
errors, Sprint Products Group disclaims any liability
arising from errors or misinterpretations of information contained herein.
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
2 Specifications
This chapter provides hardware specifications for the
Protegé® 3x8 digital hybrid key telephone system
and related components. An overview of the
specifics of the 3x8 software is provided in chapter 4,
"Features," and chapter 5, "Programming." Steps for
installing the 3x8 system are provided in chapter 3,
"Installation," of this manual.
Every effort has been made to ensure that the
information in this chapter is accurate and comprehensive. However, Sprint Products Group disclaims
liability for difficulties ensuing from interpretation of
the information contained herein. Furthermore, SPG
disclaims liability for any configuration or utilization
not specifically provided in this manual and shall
have no liability for the product in the event of unauthorized modifications.
1. System Resource
Capacity
Table 2 - 1 offers a listing of the system resource
capacities for such resources as Speed Dial numbers,
conferencing, and pre-programmed messages.
3x8 System Resource Capacity
Resource
Conference
Individual Speed Dial Numbers
System Speed Dial Numbers
Toll Restriction Table
Extension Group
Line Group
Distinctive Ringing Station
Station Classes of Service
Music on Hold
Pre-programmed Messages
Message Waiting Buffer
Capacity
One, 4-party
20 numbers (00 - 19)
80 total (20 - 99)
100 sets
4 groups (1 - 4)
2 groups (1 - 2)
4 types
640, 480 Hz interchanges every 40 ms
480, 384 Hz interchanges every 40 ms
384, 320 Hz interchanges every 40 ms
320, 274.3 Hz interchanges every 40 ms
8 (0 - 7)
1 external music source
7 total
6 system programmable
1 individual programmable
96 messages
Table 2-1: 3x8 System Resource Capacities. The table shows the maximum capacity for each of the listed resources.
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
2-1
2. Cabling and MDF
Cabling and wiring used for the 3x8 system should
meet or exceed the following specifications.
Maximum Loop Distance
and Cable Resistance
Type of Extension
Loop Distance
Cable Resistance
Digital
1665 ft (500m)
90 ohms
2.1 Wiring Overview
Analog
1312 ft (400m)
70 ohms
Connections between CO lines, station instruments,
external equipment and the 3x8 board are made at
the Main Distribution Frame (MDF). See Figure 2-1.
For standard telephony wiring, the MDF usually
consists of a ¾" wood backboard mounted on a wall
in the utility closet where the system switching components will be installed. One standard 66M1-50
type terminal block is attached to the backboard for
the actual wire connections.
Table 2 - 2: Maximum Loop Distance and Cable Resistance
2.3 Station Wiring
Protegé station equipment requires unshielded,
twisted pair (UTP) 24-gauge cable. Each station uses
only one wire pair. For convenience in terminating,
however, two pair is recommended. The second pair
can be used as a backup connection if the first pair is
damaged. All unused pairs should be grounded at
the MDF.
The station cable runs must not exceed the lengths
listed in Table 2-2: Maximum Loop Distance and
Cable Resistance.
2.4 Interface Cable
The Protegé 3x8 KSU requires one 25-pair amphenoltype (male-ended) interface cable for terminating the
CO lines and digital extensions. This cable may be
purchased in a 2-3 foot length with a 66M1-50 block
already terminated. Alternatively, the cable can be
prepared on site. Instructions on preparing this cable
are not included in this manual.
2.7 Terminal Block
Use one 66M1-50 style terminal block to terminate
the KSU interface cable for station and line connections. Terminate the KSU interface cable on the right
side of the block. Terminate the station and line
cables on the left side of the block. Each line and station cable requires a two-wire connection. Use bridging clips to complete the connection after the
terminal block has been punched down.
Important: Make sure that the system power is off while
making terminal block connections. Shorting punch block
terminals together can damage the KSU.
2.8 Phono Jack Connections
The KSU has two mono, 1/8" mini-phono jacks.
These can be used for external music source and
external paging. The music source's optimum input
level is 0 dB, 600 ohm input impedance. The external
paging source's optimum output level is 0 dB, 600
ohm output impedance.
2. 5 Grounding Cables
Sprint Products Group highly recommends grounding all unused cable pairs at the MDF to an earth
ground point.
2.6 Station Modular Jacks
Terminate station cable runs on modular jacks
mounted near where the station instrument will be
placed. Each station requires a 1-pair connection.
2-2
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
3. Equipment Cabinet
3x8 Cabinet Characteristics
3.1 Protegé 3x8 KSU
Cabinet Dimensions
The 3x8 Key Service Unit (KSU) houses the main
Printed Circuit Board and Central Control Board.
The main printed circuit board provides interface for
three loop-start CO lines and eight key telephones.
The Central Control board performs all the control
functions including digital voice and data communications.
The design of the KSU includes a conductive paint
on the inside cover that acts as a ground path to the
ground lug connection on the side of the KSU.
Protection from over-current is provided by a fuse,
which is rated 5A, in the power transformer.
3.2 Protegé 3x8 Power Supply
A power adapter is included with the KSU. It provides electrical power to the internal components of
the KSU and to all station instruments except analog
adapters. Power is applied or removed from the unit
by plugging and unplugging the AC adapter from
the AC outlet. Connect the adapter cord to the KSU
before the AC adapter is plugged into the AC outlet.
Height
12.9 in. (330 mm)
Width
8.8 in. (224.5 mm)
Depth
2.8 in. (71.5 mm)
Cabinet Weight
3x8 KSU
3.3 lb. (1.5 kg)
Electrical Characteristics
Input
120VAC, 60Hz (20-36VDC)
Output
24 VDC. 1 Amp
Power Consumption
38 Watts
Table 2 - 3: 3x8 Cabinet Characteristics.
4. Internal Components
4.1 Main Printed Circuit Board
The main PCB (also known as Motherboard) consists
of the following circuits:
• Eight digital extension interface circuits
• Three loop-start CO lines
• Lightning surge protection
• Ring detection
• Polarity guard
• Loop relay and associated snubber circuit
• Darlington electronic choke
• Radio frequency noise filter
• Coupling/isolation transformer, impedance
600:600
• Voice signal limiter with Zener diodes
• Hybrid circuit with complex impedance
• Balance network
• COMBO circuit for analog to digital interface
1/8" phone jacks for External
Paging
Music On Hold
Connector for
Connector for Line and Extension cable
Reset Switch
Power cord
Heartbeat LED
Figure 2 - 1: Side View of Protegé® 3x8 Key Service Unit showing connectors
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2-3
4.2 Central Control Board
This board contains all circuitry to control the fully
equipped KSU. There is an internal connector
between the main PCB and the Central Control
Board. The Central Control Board contains:
• An 8088-compatible 16-bit microprocessor
• 512 Kbyte ROM chip containing system
software
• 128 Kbyte CMOS RAM with battery backup
• Interrupt controller
• Time slot interchange circuit
• Digital conference circuit
• System heartbeat indicating red LED
• System timing circuit and PCM frame timing
circuit
• CPU/RAM reset switch for initialization
6.2 Voice Mail
Commercial voice mail systems can be attached to an
analog adapter port. The interface requirements for a
voice mail system are the same as those for an industry standard single line phone.
6.3 Fax
Commercial voice mail systems can be attached to an
analog adapter port. The interface requirements of a
fax system are the same as those for an industry standard single line phone.
6.4 External Paging
4.3 Auxiliary Board
This board contains circuitry for connecting to external input and output devices (music source and paging equipment).
5. Optional System
Components
The 3x8 KSU provides a single paging port. It has an
output impedance of 600 ohms. If an external paging
unit is connected to a Protegé® system, its input
impedance also should be 600 ohms to match.
Matching impedances ensures maximum output
from the pager and noise free operation. The page
port output is 0 dBm.
6.5 Power Failure Transfer
5.1 Analog Adapter
Analog Adapters can be connected to any of the digital station ports.
5.2 Station Instruments
Protegé® 3x8 supports the Business with display and
Business without display keysets. Additionally the
3x8 system works with single-line phones, fax
machines and voice mail systems that must be connected to the 3x8 KSU via an analog adapter.
6. Optional Equipment
6.1 Music on Hold/Background Music
Radios, CD players, tape players and other audio
sources can be connected to the external music port
on the KSU. The external source is mono and the
impedance must be 600 ohms to match the input
impedance of the external music port.
2-4
Note: Broadcast music sources are subject to copyright
restriction.
Power failure transfer provides a bypass for outside
line calls during power failure with no backup batteries or after the backup batteries have been
depleted. This is a hardwired feature. The system
automatically switches the first line to an optional
dedicated analog telephone connected to the 66M150 block. During Power Failure Transfer, incoming
calls on line 1 only ring at this analog phone. The
phone also may be used to place outgoing calls for
assistance.
7. Station Instruments
The Business with Display and Business without
Display digital keysets are available for use on the
Protegé 3x8. These models make the extensive collection of features easier to use. In addition to the two
keysets, Protegé 3x8 works with single line phones
and other analog devices such as fax machines,
modems and voice mail systems that must be connected via an analog adapter.
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7.1 Common Keyset Features
15DCL Keyset with Display
The two keysets share a common set of basic features. These include a reversible baseplate for desktop or wall-mounting use, eight levels of voice and
ring volume control, single-pair wire installation, 10foot coiled handset cord, dual colored LEDs, headset
compatibility, speaker phone, programmable feature
keys and seven fix keys for the most user features:
Feature
Key Number
1
2
3
4
5
6
7
8
9
10
11
Hold - places calls on hold
XFR/CONF - transfers calls or establishes a
conference call
Clear - disconnects call or exits programming
Function - accesses system features
2
13
14
15
Vol (up) - increases voice/ring volume
Vol (down) - decreases voice/ring volume
Speaker - activates the built-in speaker phone
F2
F502
F4
F76
Detail
Co Line
Co Line
Co Line
Extension
Extension
Extension
Extension
Extension
Extension
Intercom Key
Voice Call
Allow
Call Forward
All Page
Do Not Disturb
Mute
Table 2 - 4: Business with Display Keyset
In addition to the above seven keys, each keyset
includes a "Redial" key that can be reprogrammed
for another system feature if desired.
Each keyset also includes programmable function
feature keys. These keys can be programmed with
functions such as Do Not Disturb, Call Forwarding
or dialing a directory number to access other
extensions.
15DCL Keyset without Display
Feature
Key Number
1
2
3
4
5
6
7
7.2 Business Keyset with Display
The Business 15DCL Keyset with Display is a 26 button phone that has 16 programmable feature keys, 15
of which have dual color LEDs. The Business with
Display has a dedicated headset jack and includes an
LCD panel that has three interactive function keys
(F1, F2 and F3) for feature selection and programming.
Content
1
2
3
10
11
12
13
14
15
ICM
F98
8
9
Content
1
2
3
10
11
ICM
F22
F4
F76
Detail
Co Line
Co Line
Co Line
Extension
Extension
Intercom Key
Direct Call
Forward
Do Not Disturb
Mute
Table 2 - 5: Business without Display Keyset
7.3 Business Keyset
The Business Keyset is a 17-button phone that has
nine feature keys with dual color LEDs. The Business
Keyset is the basic Protegé station instrument.
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PROTEGÉ® 3X8 INSTALLATION
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3 Installation
of two twisted-pair, 24 AWG wire is recommended. Station cabling is terminated on the
66M1-50 block at the MDF and four conductor
modular jacks at the station.
8) CO Line Cabling. Terminate the CO lines on
the 66M1-50 block at the MDF.
9) Install Station Equipment. Protegé digital keysets and analog devices require basic assembly
and connection.
10) Install Optional System Equipment. Optional
system equipment might include music on
hold devices or external paging equipment.
11) System Initialization. Change the RAM slide
switch from the factory default RESET to ON.
Once this has been done and all components
have been set up and all connections have
been made, the Protegé system can be initialized. The system boots up with default programming that can be changed to suit
individual customer requirements. Programming information is found in chapter 5, "Programming."
This chapter explains how to install the Protegé® 3x8
digital hybrid key system. It includes detailed installation steps specific to the Protegé system. Installers
should know standard telephony and data wiring
techniques. This manual does not give detailed steps
for standard techniques.
1. Installation Overview
1.1 Installation Steps
The following list briefly describes each step in the
installation process. The steps are listed in the recommended order of completion.
1) Read the Installation Chapter. Installers
should read this chapter before installing the
system.
2) Site Planning. The position of the Protegé
system components should be determined
before the installation begins. A floor plan
showing station positions and cabling should
be developed.
3) Install the MDF. The Main Distribution Frame
is usually a ¾ inch wooden backboard,
mounted on a wall. Attach the punch down
terminal block onto the backboard. Station
wiring and CO lines are connected at the MDF.
4) Install Programming Software. Before mounting the KSU on the MDF backboard, remove
the four screws that hold the front panel in
place. Install the software.
5) Install KSU. Mount the KSU on the MDF backboard. Use the provided mounting template to
aid in spacing the mounting screws.
6) Attach Interface Cables. The 3x8 KSU is connected to the 66M1-50 terminal block on the
MDF.
7) Station Cabling. Each Protegé station requires
one twisted-pair, 24 AWG connection. The use
PROTEGÉ® 3X8 INSTALLATION
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1.2 Preliminary Checklist
To make installation easier, the following items
should be checked before beginning the 3x8 installation.
1.3 Location
At most sites the Key Service Unit (KSU) or Main
Distribution Frame (MDF) will be installed in a utility closet or similar isolated space. Wherever the
KSU and MDF are installed, they must not be
exposed to direct sunlight, high humidity, heat, dust,
strong magnetic fields (such as those generated by
electrical motors and copy machines), or Radio Frequency Interference (RFI) fields (such as those generated by radio or television broadcasting equipment).
The location chosen should be centrally located to
simplify wiring. Be sure that no station wiring
exceeds the maximum length listed in the Maximum
MAINTENANCE MANUAL, JANUARY 2000
3-1
Loop Distance and Cable Resistance Table 3-3 on
page 3-13. The table assumes the use of twisted pair
24 AWG wire.
Environmental Conditions
Requirements
1.4 Power Requirements
The KSU cabinet must be within 5 feet (1.5 meters) of
the isolated, dedicated, 105 - 125VAC, 57 - 63Hz, 15A,
single-phase commercial power receptacle. No other
equipment may be connected to the dedicated circuit.
A surge protector should be used to protect the
KSU from power surges and voltage spikes.
In Operation
In Storage
Temperature - KSU 32° - 104° F
and Keysets
(0° - 40° C)
-40° - 185° F
(-40° - 85° C)
Relative Humidity
(non-condensing)
5% - 95%
5% - 95%
Altitude
10,000 feet
10,000 feet
Table 3 - 1: Environmental Conditions
1.5 Environmental Conditions
As a general rule, if environmental conditions are
suitable for office personnel, they also are suitable for
Protegé equipment. The KSU may be safely operated
in temperatures ranging from 32° to 104° Fahrenheit
(0° to 40° Celsius), in relative humidity ranging from
5% to 95% (non-condensing), and at altitudes up to
10,000 feet. Ensure that these conditions will not be
exceeded under any circumstances (such as air conditioning failure and tropical depressions). A properly controlled environment will extend equipment
life and help ensure reliable system operation.
Tools and Supplies
Qty
Description
1
Protegé® Business Display keyset for programming
1 pair
Side-cutter pliers
1 pair
Needle-nose pliers
1
Cable cutter
1 set
Common screwdrivers
1 set
Phillips-head screwdriver
1
Punch-down tool
1
Phone test set
1
High-impedance, Digital VOM, at least 0.5%
accuracy
1
Grounding wrist strap
1 pair
Safety glasses
1 pair
Gloves
1
66M1-50 type terminal blocks
Varies
Bridging clips
Varies
2 Twisted-pair 24 AWG cable
Varies
4-conductor modular jacks
1.7 Tools and Supplies
Varies
Stranded #10 AWG or larger, copper ground wire
A basic list of tools and supplies required to install
the Protegé® 3x8 system is provided in the Tools and
Supplies Table. The list is intended for standard
telephony wiring practice. Sites requiring
EIA/TIA568A unshielded, twisted pair wiring standards require additional components.
1
Amphenol interface connector
1
¾ inch wooden backboard for MDF
Varies
Mounting hardware for backboard
Varies
Equipment for mounting MDF: drill, stud finder,
tape measure, etc.
Varies
Equipment for running station cables: cable puller,
drop-lights, drill, etc.
1.6 Installation Safety Guidelines
(From UL 1459, a product safety specification for
telephone equipment.)
1) Never install telephone wiring during a lightning storm.
2) Never install telephone jacks in wet locations
unless the jack is designed for use in wet locations.
3) Never touch uninsulated telephone wires or
terminals unless the telephone line has been
disconnected at the network interface.
4) Use caution when installing or modifying telephone lines.
1.8 Install MDF
The Main Distribution Frame (MDF) is where the
KSU, the station equipment and CO lines are con-
3-2
Table 3 - 2: Tools and Supplies. This table provides a basic list of
tools and supplies for installing the 3x8 system with basic
telephony wiring practices.
PROTEGÉ® 3X8 INSTALLATION
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connected. Usually, the MDF is ¾ inch wooden backboard securely mounted to a wall in the utility closet
or other isolated space where the switching equipment is to be installed.
To mount the MDF on a wall, be sure to obtain a
backboard large enough to accommodate the 66M150 terminal block, the KSU and any optional equipment that must be close to the KSU or MDF. The
recommended material for backboards is A/C plywood.
Attach the backboard securely to the wall with
pan or hex head screws appropriate to the wall construction (wood screws for wood studs, self-tapping
sheet metal screws for metal studs). Use screws not
less than 3.5 inches in length. Insert washers on the
screws to reinforce the backboard. Center backboard
mounting screws on wall studs, use drywall or other
substrate anchors and increase the number of screws
used to attached the backboard.
Attach the 66M1-50 terminal block to the backboard for terminating station wiring, CO lines and
KSU connector.
For details on 66M1-50 block connections see
“Station Cabling” in this chapter.
2. Installation
2.1 Unpack and Inspect Cabinet
1) Remove the KSU cabinet from its packaging
and place on a level surface.
2) Inspect the cabinet for any damage that might
have occurred in shipping and for loose or
missing components.
Warning: Printed circuit boards can be damaged by static
discharge. Take precautions to protect the KSU during
handling.
The preferred static protection device is a grounded wrist
strap worn at all times while handling the KSU. For maximum effectiveness, make sure that the cabinet is grounded
properly.
Avoid touching the electrical contacts on the boards. A
static discharge on the Central Control Board may reset
the 3x8 system.
EPROM Chip
Central Control
Board
External Paging
Music on Hold
Music / Paging Board
J1 ribbon cable connecting
Central Control and 3x8
Boards
3x8 Board
Amphenol Connector
Figure 3 - 1: Protegé® 3x8 Key Service Unit Central Control, Paging and 3x8 boards.
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3-3
2.2 EPROM Installation
The Protegé® 3x8 software consists of one EPROM
that must be mounted in the IC socket on the Central
Control Board. Follow the steps below to mount it:
1) Connect the grounding wrist strap to an
approved ground.
2) Find the anti-static bag containing the EPROM
chip for the CCB.
3) Place an anti-static bag on a level surface, and,
observing static discharge precautions, place
the KSU on the bag.
4) Being careful not to touch the chip pins,
remove the EPROM from its carrier.
5) Insert the EPROM in its socket. Align the notch
on the chip with the notch on the socket. Make
sure that all pins are properly seated.
6) Replace the KSU cover and the four screws
that hold it in place.
7) Move the RAM switch from On to Reset. Wait
10 seconds and return the switch to the On
position.
8) Follow the mounting and power connection
directions below.
EPROM (U9)
Central Control
Board
Figure 3 - 2: The Common Control Board of the Protegé 3x8
KSU.
2.3 Install KSU
The KSU can be mounted on a wall by attaching it
to the ¾ inch wooden backboard used for the MDF.
See the section on "Install MDF" discussed previously. Follow these steps to mount the 3x8 KSU.
1) Unfold the mounting template and place it on
the backboard. The template can be taped on
the backboard for positioning.
2) Mark the location of the two mounting screws
on the template.
3) Remove the template and drill pilot holes for
the mounting screws.
4) Screw the hex head screws into the two pilot
holes for the mounting screws. Leave a ¾ inch
gap between the screw head and the backboard.
5) Position the KSU so that the keyhole slots in
the mounting brackets are aligned over the
mounting screws. Press the cabinet in place
and lower to engage the brackets.
6) Once the KSU is on the MDF, pull the KSU cabinet gently outward to ensure that there is not
too much space between the KSU backing
plate and the MDF. If there is, remove the KSU,
tighten the mounting screws a little and
replace the KSU. Repeat step 6.
2.4 Power Connections
The KSU cabinet must be connected to a dedicated
AC power receptacle as described in "Power
Requirements" in this chapter. Power is applied or
3-4
Figure 3 - 3: The U9 EPROM is removed on the Common Control Board of the Protegé 3x8 KSU.
removed from the unit by plugging and unplugging
the AC adapter from the AC outlet. Connect the
adapter cord to the KSU before the AC adapter is
plugged into the AC outlet.
2.5 Attach KSU Cables
The 3x8 requires one 24-pair connectorized cable
(available from Sprint North Supply) for terminating
the 3 CO lines and 8 extensions.
To connect the cable, follow these steps:
1) Attach the amphenol-type connector on one
end of the cable to the connector on the 3x8
KSU.
2) Strip the opposite end of the cable, exposing a
sufficient amount of wiring for connection to
the terminal block.
3) Follow the color code illustrated in Figure 3-4
to connect the cable to the terminal block.
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2.6 Station Cabling
WH-BL
BL-WH
WH-OR
OR-WH
WH-GN
GN-WH
WH-BN
BN-WH
WH-SL
SL-WH
RD-BL
BL-RD
RD-OR
OR-RD
RD-GN
GN-RD
RD-BN
BN-RD
RD-SL
SL-RD
BK-BL
BL-BK
BK-OR
OR-BK
BK-GN
GN-BK
BK-BN
BN-BK
BK-SL
SL-BK
YL-BL
BL-YL
YL-OR
OR-YL
YL-GN
GN-YL
YL-BN
BN-YL
YL-SL
SL-YL
VI-BL
BL-VI
VI-OR
OR-VI
VI-GN
GN-VI
VI-BN
BN-VI
VI-SL
SL-VI
Protegé® stations require a star (home run) configuration from the KSU. Develop a floor plan before
running cable to avoid problems such as overlooking
or duplicating cable runs. Label both ends of each
cable for easy identification.
Protegé stations require 24 AWG twisted-pair
cabling. Each station uses one twisted pair. At least
two-pair twisted cable is recommended for all sta-
Maximum Loop Distance
and Cable Resistance
Type of Extension
Loop Distance
Cable Resistance
Digital
1665 ft (500m)
90 ohms
Analog
1312 ft (400m)
70 ohms
Table 3 - 3: Maximum Loop Distance and Cable Resistance
Amphenol Connector
Pin-Out Designation
Cable Pair
Pair Color
Designation
26/1
White/Blue
Station Port 1
27/2
White/Orange
Station Port 2
28/3
White/Green
Station Port 3
29/4
White/Brown
Station Port 4
30/5
White/Slate
Station Port 5
31/6
Red/Blue
Station Port 6
32/7
Red/Orange
Station Port 7
33/8
Red/Green
Station Port 8
34/9
Red/Brown
N/C
35/10
Red/Slate
N/C
36/11
Black/Blue
N/C
37/12
Black/Orange
N/C
38/13
Black/Green
N/C
39/14
Black/Brown
N/C
Figure 3 - 4: Cable to Terminal Block Connection. 66M1-50
style punch blocks are recommended for cable connections at the
Main Distribution Frame.
40/15
Black/Slate
N/C
41/16
Yellow/Blue
N/C
42/17
Yellow/Orange
N/C
43/18
Yellow/Green
N/C
44/19
Yellow/Brown
N/C
45/20
Yellow/Slate
N/C
46/21
Violet/Blue
N/C
47/22
Violet/Orange
CO1
48/23
Violet/Green
CO2
49/24
Violet/Brown
CO3
50/25
Violet/Slate
Power Failure CO1
Table 3 - 4: Pin-Out. This table provides the pin-out designation for amphenol connectors.
PROTEGÉ® 3X8 INSTALLATION
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lengths as outlined in Table 3-3.
2.8 Terminating Station Cable
R
Station Locations: Terminate each station with a
four-conductor modular jack. Connect the
white/blue wire to the green terminal and the
blue/white wire to the red terminal of the jack. Note:
polarity is not significant for Protegé® stations, but it
is a good idea to follow standard telephony wiring
practice (i.e., use white/blue for Tip and blue/white
for Ring). See Figure 3-5.
Main Distribution Frame: Terminate the station
cables on the 66M1-50 terminal block at the MDF.
Refer to Table 3-4 to determine the position of each
station cable. Do not attach bridging clips until the
loop resistance tests have been performed.
G
BK
Y
W
BL
2.9 Station Loop Resistance Test
Figure 3 - 5: Modular Jack connections for Protegé station.
tions. The additional pair may be used to replace a
bad wire pair. Each station cable should be dedicated
to one telephone instrument. Sharing one cable
between two instruments is not recommended.
2.7 Running Station Cable
From the MDF, run standard 24 AWG two-pair
twisted cable (4 conductor) to each station position.
Follow these guidelines:
1) Install proper type cable for the application
according to the National Electrical Code and
local building codes.
2) Avoid cable runs parallel to fluorescent light
tures or AC lines not in conduit. If these obstacles are unavoidable, run the cables across
them at right angles.
3) Do not run station cables inside electrical conduit already occupied by AC power cable. (To
do so is a violation of the National Electrical
Code).
4) Do not run cables near equipment with electric
motors or through strong magnetic fields, such
as those generated by large copy machines, arc
welding equipment, heavy motors, etc.
5) Do not place station cables where they can be
stepped on or where they can be rolled over by
office furniture.
6) Avoid using multi-pair (e.g. 25-pair) cable runs
to multiple station locations. If multi-pair
"feeder" cables are used, do not include ACringing single-line sets, AC-ringing auxiliary
equipment, or CO lines in a cable used for digital keysets.
7) Do not exceed the loop limit measurement
(using 24 AWG wire) for the station cable-
3-6
Perform the loop resistance test for each station. To
perform the test, follow these steps:
1) Make sure that the bridging clips have not
been installed on the 66M1-50 terminal block
and that the station instruments have not been
connected to the modular jacks.
2) Place a short across the red and green wires on
the modular jack.
3) At the MDF, measure the resistance across the
terminal posts to which the station cable is
connected. The reading should not exceed the
limits for 24 AWG wire listed in Table 3-3.
Ohm values are the loop measurements;
feet/meter values are the maximum one-way
measurements from the KSU cabinet.
4) Remove the short after the test is complete.
Note: Excessive and/or improperly made connections
increase the resistance of a cable, which reduces the allowable cable run length.
Repeat this test for each station cable. Install
bridging clips on the station blocks to complete the
cable resistance.
2.10 CO Line Connections
Central Office lines are routed from the telephone
company demarcation block to the 66M1-50 terminal
block. Use the CO Line Termination Table 3-5 to
identify the pairs associated with each CO line.
CO Line Termination
Line
Pair Color
1
Violet/Orange
2
Violet/Green
3
Violet/Brown
Table 3 - 5: C.O. Line Termination
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Figure 3 - 6: Press the first two inches of the handset cord into
the notched strain relief channel.
Figure 3 - 7: For a desk mount, turn the baseplate upside down
and insert the baseplate hooks into the upper slots in the keyset.
The raised end of the baseplate should face the line jack.
key overlay. Lock the cover in place by inserting the tabs into the keyset slots..
3) Insert the retractable directory card into the
baseplate retaining channel.
2.11 Power Failure Transfer
In case of a power failure, Protegé automatically
switches to the battery backup system for continued
operation. Operation on battery backup power supply is identical to normal operation.
If the battery backup becomes depleted, or if
nobattery backup system has been connected,
Protegé automatically switches to "power failure
transfer" operation.
The Line 1 circuit is automatically switched to a
designated emergency telephone connected to the
Violet/Slate pair of the 66M1-50 terminal block. All
incoming calls on Line 1 will ring at a single-line telephone and outgoing calls can be placed from this
telephone. Other call processing features like transfer, conferencing and digital keyset operation are not
supported in the Power Failure Transfer mode.
3.2 Desk Mounting:
3. Install Protegé Digital
Keysets
Unpack each unit. A complete installation uses all of
the items on the packing list. Report missing or damaged items to Sprint Products Group for replacement
or credit.
3.1 Insert Overlay and Directory Card
1) Turn the keyset over and place it facedown on
a table. Plug one end of the coiled handset
cord into the jack labeled "Handset." Press the
first two inches of the handset cord into the
notched strain relief channel. See Figure 3-6.
2) Plug one end of the gray line cord into the jack
labeled "Line."
3) Turn the baseplate upside down. Insert the
baseplate hooks into the upper slots of the keyset. The raised end of the baseplate should face
the line jack at the top of the phone. See Figure
3-7.
4) Rotate the baseplate down. The tab on the
baseplate should contact the lower keyset slot
labeled "Open." Press the baseplate tab until it
snaps into place with an audible click.
5) Turn the keyset and attached baseplate over.
Place it on its designated desk.
6) Plug the free end of the coiled handset cord
into the jack on the handset. Place the handset
in its cradle.
7) Plug the free end of the gray line cord into the
wall-mounted modular jack.
1) Write the extension number on the line/feature key overlay. Place the overlay on the keyset.
2) Place the protective cover on the line/feature
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3-7
Figure 3 - 8: For a wall mount, lift the cradle tab and rotate it
180° until it clicks into the keyset. Changing the cradle tab orientation holds the handset in position.
Figure 3 - 9: For a wall mount, turn the baseplate upside down
and insert the baseplate hooks into the lower slots in the keyset.
The raise end of the baseplate should face the handset jack.
3.3 Wall Mounting
tion. Single line phones and analog devices must be
connected to analog adapters connected to the 3x8
KSU. Some analog devices, like voice mail systems,
may require additional software configuration. See
chapter 4, "Features," and chapter 5, "Programming,"
for more information.
1) Lift the cradle tab and rotate it 180° until it
clicks into the keyset. See Figure 3-8.
2) Turn the keyset over and place it facedown on
a table. Plug one end of the coiled handset
cord into the jack labeled "Handset." Press the
first two inches of the handset cord into the
notched strain relief channel. See Figure 3-6.
3) Thread one end of the gray line cord through a
square hole in the baseplate and plug the cord
into the jack labeled "Line."
4) Turn the baseplate upside down and insert the
baseplate hooks into the lower slots of the keyset. The raised end of the baseplate should face
the handset jack at the bottom of the phone.
See Figure 3-9.
5) Rotate the baseplate down. The tab on the
baseplate should contact the upper keyset slot
labeled "Open." Press the baseplate tab until it
snaps into place.
6) Align the holes in the baseplate over the studs
of the wall-mounted plate. Press downward
until the baseplate locks into place.
7) Plug the free end of the coiled handset cord
into the jack on the handset. Place the handset
on its cradle.
8) Plug the free end of the gray line cord into the
wall mounted modular jack.
3.4 Install Single-Line Phones and Analog Devices
Follow the instructions provided with the single-line
phone or analog device for installation and connec-
3-8
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4. Install Optional
Peripheral Equipment
Follow the instructions provided with optional
peripheral equipment. Such equipment may include
external paging systems and music on hold devices.
Important
The AC Adapter must be either plugged into or
unplugged from the AC outlet to apply or remove
power from the Protegé® 3x8 KSU.
5. System Initialization
When the installation steps explained in this chapter
have been completed, the 3x8 system can be initialized. Initialize by following these steps:
1) Ensure that the AC power cord is not connected.
2) Turn the Ram Switch to the Reset position.
3) After 10 seconds, return the switch to the ON
position.
4) Connect the AC power cord.
5) Watch the red heartbeat LED for a flashing
heartbeat. It should begin after four to six
seconds.The Protegé® 3x8 system has now
completed initialization and the default database is loaded. Turn to chapter 5, "Programming," for more information about
customizing the database.
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3-10
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4 Features
This chapter explains the features that function on
the Protegé® 3x8 system. These features may function slightly differently than the features on the
Protegé CTX, MTX and LTX. Please read through the
features carefully. Included with each feature
description is either the display keyset Function
codes or the location in database for programming
the feature.
1. System Features
1.1 Alphanumeric Display
DATABASE PROGRAMMING - NONE
All display keysets provide a two-line liquid crystal display (LCD) that supports 16-alphanumeric
characters on each line. Any LCD equipped keyset
may be used for system database programming. It
also offers station users the ability to view existing
messages including time and date, system service
mode, call status, operation prompt and related indications.
NOTES
• The message with the highest priority will be
displayed on an LCD. The display priority for
messages is as follows:
Database Programming/Feature Programming
Call Waiting Notification
Set Alarm Clock
Current Operation
Recall, Transfer, Incoming, Camp On line
signaling
ICM call signaling
Message Waiting Application
Call Again Application
DND/CFW Indication
Advisory Message
Time & Date and Service Mode
• In day service mode, time & date are displayed
on the first line with extension number and
PROTEGÉ® 3X8 INSTALLATION
AND
extension name, if programmed, on the second. In night service mode, "night" replaces
extension name.
1.2 Alternate Answering Position
(Overflow Attendant)
DATABASE PROGRAMMING - 4. RESOURCE - ALTERNATE
A single extension can be programmed as the "alternate" attendant. The alternate attendant will receive
incoming or recalling CO line calls, if they are not
answered by the primary attendant within the programmed alternate ring time or recall time.
NOTES
• An incoming line call that has gone unanswered for 30 seconds at the Attendant position automatically will ring at both the
Attendant and Alternate Attendant.
1.3 Analog Adapter
DATABASE PROGRAMMING - NONE
An Analog Adapter is provided for connection of
standard, two-wire analog telephone equipment to
the digital network of the system. Reasons for using
the analog adapter would be to connect faxes,
modems or single line telephones to the 3x8 system.
The analog adapter is a self-contained, system powered apparatus that creates two (2) separate analog
extension ports from one system digital 2B+D extension port. In order to make outgoing calls, the analog
telephone must supply DTMF tone dialing which is
decoded by the analog adapter for call processing
instructions. The analog adapter provides two dedicated DTMF receivers for decoding the digits dialed
from the two analog ports. Two ringing generators
are supplied with each analog adapter for 25 cycle
frequency ringing of the single line telephones connected to it.
Single line telephones are not traffic sensitive and
MAINTENANCE MANUAL, JANUARY 2000
4-1
do not require special traffic balancing for two reasons. First, each analog adapter provides dedicated
DTMF receivers and ringing generators. Second, the
system has a non-blocking digital intercom bus.
NOTES
• The feature Automatic Line Selection changes
to "NULL" automatically if an analog adapter
is connected to a port that previously had a
keyset with Auto Line Selection programmed
connected.
1.4 Attendant
DATABASE PROGRAMMING - 4. RESOURCE - ATTENDANT
The system provides for a primary attendant to
answer all incoming line calls and to support necessary functions such as line recall. A second, alternate
attendant may be established for common sharing of
incoming CO calls or for load sharing during peak
traffic periods. A keyset with display is needed at the
attendant position. Only the attendant and alternate
attendant are allowed to manually control Night
Switching from the keyset.
DATABASE PROGRAMMING - NONE
FUNCTION 52
When a station is not in use (i.e. on-hook), users can
enjoy music through speaker by pressing a specific
function code or programming a feature key. The
function code or feature key acts as toggle turning
the music on and off.
When keyset goes off hook, the music stops playing, and resumes playing after the keyset goes onhook.
1.6 Barge In
DATABASE PROGRAMMING - 3. CALL HANDLING - INTRUSION
Protegé® 3x8 allows station users the ability to interrupt a line call between another station user and an
outside party. To intrude on a call, the station user
has to be of an equal or higher Class of Service and
intrusion must be enabled system wide through
database programming.
NOTES
• If the alert tone is enabled, the extension
receiving the intercom call will hear an alert
when the Barge In occurs.
• Once the Barge In occurs the callers are on a
conference call.
• Only one Barge In can occur at a time.
• A caller cannot use the Barge In function if
already on a call.
4-2
1.7 Battery Back Up
DATABASE PROGRAMMING - NONE
In case of a power outage the system provides database back up and protection through a Nickel-Cadmium battery.
1.8 Calling Party Identification
DATABASE PROGRAMMING - 4. RESOURCE - USER NAMES
1.5 Background Music
FUNCTION 72
• If the Barge In is unsuccessful, then the Business sets will hear the error tone.
• Barge In cannot be completed onto conference
calls.
• Barge In calls cannot be placed on Hold.
• Barge In calls will be released when caller
presses the ICM, outside line, feature or function keys.
• Barge In should not be enabled when Call
Waiting is enabled.
• An extension that receives a Barge In call cannot reply to Call Waiting. If the extension that
performed the Barge In replies to Call Waiting,
the system releases the Barge In automatically.
An internal caller's extension number and programmed name appears on display keysets. A programmed user name and extension number replaces
the date and time on most message displays.
1.9 Call Operator (Call Attendant)
DATABASE PROGRAMMING - 3. CALL HANDLING - OPERATOR
CODE
The Call Operator feature allows extension users to
place an intercom call to the designated attendant by
dialing the digit '0' or '9' instead of dialing the
attendant's extension number.
The operator code is programmable in database
programming.
NOTES
• Since the access code for the Operator and an
outgoing line can be customized, the Protegé®
3x8 system follows this operation:
If the operator code is "0" (default)
Dialing ICM + 0 calls the Operator
Dialing ICM + 9 seizes an available line
If the operator code is "9"
Dialing ICM + 9 calls the Operator
Dialing ICM + 0 seizes an available line
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1.10 Class Of Service
1.14 Discriminating Ringing
DATABASE PROGRAMMING - 1. EXTENSION - DAY/NIGHT
DATABASE PROGRAMMING - NONE
CLASS OF SERVICE
Incoming line ring (camp-on line recall ring) and
intercom ring (ICM recall ring) can be distinguished
by their different ring time intervals (i.e. ring
cadence).
All extensions are assigned a Class of Service (COS)
to determine what features are available to each
extension user. There are eight different COS, which
are numbered from 0 to 7.
are numbered from 0 to 7.
Station COS is associated with toll restriction for
both day and night times, Barge In and DND override.
1.11 Database Programming
In database programming mode, there are six programming categories. These categories are Extension, Trunkline, Call Handling, Resource, Restriction
and Control.
Database programming is done from a display
keyset. Menu options are displayed on the LCD for
each of these six categories. There are three dedicated
soft buttons to help with the programming. Different
messages/prompts are displayed for each programming item to guide the administrator. Note, any
extension user may enter database programming if
the extension has a display keyset and knows the
system password. The default system password is six
digits '000000' and can be changed through system
programming.
1.12 Dialing Type Selection
DATABASE PROGRAMMING - 2. TRUNKLINE - SHOW LINE - TYPE
Outside lines can be programmed to send either
DTMF or Pulse mode to meet the requirements of the
routing carriers.
NOTES
• Signaling time has to be programmed when
DTMF dialing is selected. There are three programmable signal times: 70ms, 90ms or 120ms.
• When pulse dialing is selected the system conforms to a make/break ratio specification of
40/60 and sends 8 to 11 pulses per second on
the line during dialing.
1.15 External Music Source
DATABASE PROGRAMMING - NONE
Protegé® 3x8 provides one mono interface for those
companies that require music on hold or background
music. Music can be obtained from a variety of
sources including radios, CD and tape players and
other audio devices. The Sprint Products Group, Inc.
MOH 5.0 (material code 994050) can be connected to
the 3x8 and allows approximately 5 minutes of messages and music to be recorded. Call your Sprint
North Supply representative to order.
1.16 External Page
DATABASE PROGRAMMING - NONE
FUNCTION 50x
Protegé® 3x8 provides one interface for those companies that require the ability to perform external
paging. The system must be connected to an amplifier in order for pages to be broadcast over the external paging equipment rather than the speaker that
comes with the keyset.
1.17 Flexible Line Assignment
DATABASE PROGRAMMING - 1. EXTENSION - LINE ASSIGNMENT
A line or group may be assigned to an extension for
the purpose of making outgoing calls only. This
assignment is not a Private line. The attendant
answers all incoming calls on the line or group.
1.18 Flexible Receive Assignment
DATABASE PROGRAMMING - 1. EXTENSION - RECEIVE ASSIGNMENT
1.13 Dial Intercom Non-blocking
DATABASE PROGRAMMING - NONE
Intercom calls are not restricted because of the
switching links provided by the system.
NOTES
• Any incoming intercom call can reach any station when the extension is on-hook.
PROTEGÉ® 3X8 INSTALLATION
AND
Each line can be assigned to allow a specific extension or extensions to answer an incoming call even if
the line is not programmed to ring the extension(s).
This assignment does not override any extension
restrictions placed on outgoing calls on lines that
have this programming.
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4-3
1.19 Flexible Ring Assignment
DATABASE PROGRAMMING - 1. EXTENSION - RING ASSIGNMENT
Extensions that have lines set to "Yes" under the Flexible Ring Assignment programming will hear ringing at their desk, and, if Receive Assignment is set to
“Yes,” they have the ability to answer the call. Those
that have lines set to “No” will not hear ringing.
• Only extensions with corresponding line ring
and receive assignments will display the current incoming line call status and are allowed
to answer.
• The incoming call signaling will be disconnected when the calling parties abandon the
call before it is answered. The time for disconnect is between 1.6 and 6.4 seconds, which is
dependent on the central office. The outside
line will be returned to idle.
1.20 Hold Reminder
DATABASE PROGRAMMING - 3. CALL HANDLING - REMIND
1.25 Line Type Assignment
TIME
The system will remind extension users that an ICM
or outside line call is still on hold after a specified
period is elapsed. The reminder time is programmable in database programming.
NOTES
• The Hold Reminder time is programmable in
10 second increments from 0 - 90 seconds. Zero
(0) disables the reminder.
• Both intercom and outside calls are subject to
the Hold Reminder.
1.21 Hour Mode
DATABASE PROGRAMMING - NONE
System time is presented in 12-hour manner only for
keyset users' LCDs.
1.22 Line Group Assignment
DATABASE PROGRAMMING - 2. TRUNKLINE - LINE GROUP
Each line can be assigned to any line group, but it can
belong to only one line group. When accessing any
line group, one of thee idle lines belonging to that
group will be occupied. Protegé 3x8 provides two
line groups.
DATABASE PROGRAMMING - 2. TRUNKLINE - LINE TYPE
Each line can be assigned a type so that the system
will identify how that line is to be used. The normal
type assigned is Central Office. However, Protegé
3x8 allows lines to be connected behind a PBX or
CENTREX or have a PAGE system connected.
NOTES
• If a line type assignment is PBX, the user must
dial the PBX access code before dialing the
telephone number. The PBX Access Code must
be programmed.
• If a line type assignment is Page, neither an
incoming or outgoing line can be held or
parked. The Flash, Conference, pause and last
number redial features cannot be used. The
line marked Page cannot be selected by Automatic Line Select.
• If a line type assignment is Empty, extensions
cannot make outgoing calls on that line, but an
extension can receive an incoming call, but the
incoming call cannot be further processed
(held, transferred, etc.).
1.26 Music On Hold
DATABASE PROGRAMMING - NONE
External music, if connected, can be heard by the
party on hold on an ICM or line call.
1.23 Line Interface
DATABASE PROGRAMMING - NONE
Protegé 3x8 can access only Loop Start lines, in
which loop current is used to determine if the call is
still valid.
1.27 Night Service Station
1.24 Line Signaling
Protegé® 3x8 assigns specific extensions to ring after
hours, and to answer the incoming call at the nighttime. This only works when the system is in night
mode.
DATABASE PROGRAMMING - NONE
Stations with ring assignment enabled will begin
ringing when incoming line calls are signaling. The
line call status can be monitored from the LCD display, if the extension is a display keyset, and from the
line lamp.
NOTES
4-4
DATABASE PROGRAMMING - 1. EXTENSION - RING ASSIGNMENT - NIGHT MODE
1.28 Pause
DATABASE PROGRAMMING - 3. CALL HANDLING - PAUSE TIME
Protegé 3x8 allows for a pause to be inserted between
two digits of a stored speed dial number or during
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MAINTENANCE MANUAL, JANUARY 2000
manual dialing. This allows the 3x8 to be compatible
with some switching systems. The pause can be programmed in the Call Handling section of database
programming.
1.29 PBX Compatibility
DATABASE PROGRAMMING - 3. CALL HANDLING - PBX CODE
If the system is connected behind either a PBX or a
CENTREX line, an access code will need to be programmed. This one or two digit number is used to
seize a line on the PBX or CENTREX line.
NOTES
• After a PBX access code is entered, the system
will pause for a programmable length of time
and then resume dialing. The programmable
length is 1 - 9 seconds.
1.30 Power Failure Transfer
DATABASE PROGRAMMING - NONE
When commercial power fails, the Protegé 3x8 automatically will switch the first line on the 308 board to
a dedicated phone connection port. All incoming
calls from line 1 will be answered by a single-line
telephone connected to this auxiliary port when
power is not applied to the system.
1.31 Privacy
original transferring station. If there is no answer at
that extension within a system specified recall time,
the call will roll over to the attendant.
When the call is answered, a 'Recall' message
including the line number will be displayed to distinguish from new incoming calls.
If the attendant does not answer the call within a 5
minute period of time, the call is dropped. The
answer supervision time for transferred calls and
first recall will follow the same timer that is programmable.
NOTES
• The displays of all extensions except the transferring extension and the attendant will show
busy.
1.34 Ringing Line Preference
DATABASE PROGRAMMING - NONE
Protegé® 3x8 follows a predefined priority sequence
for answering calls by lifting handset or pressing the
speaker key. The calls are answered as shown below:
1)
Camped line
2)
Recalled line call
3)
Transferring line call
4)
Incoming line call
5)
ICM callback
6)
Incoming ICM call
DATABASE PROGRAMMING - 3. CALL HANDLING - INTRUSION
1.35 Soft Key
With intrusion disabled in programming privacy on
every call is ensured. With intrusion enabled in programming, intrusion is not allowed on a conversation by extensions with a lower COS than that of the
extension engaged in the conversation.
DATABASE PROGRAMMING - NONE
1.32 Private Line
Each display keyset has three softkeys that are used
to display the currently allowed specific functions
available during call operation or feature programming. With these keys, phone call functions and programming are easier for the extension users.
DATABASE PROGRAMMING - 2. TRUNKLINE - PRIVATE TO
1.36 Speed Dialing (System)
Extensions may be assigned an exclusive line to use,
and no other extension can access that line. Incoming
or held calls on this private line cannot be answered
by other extensions.
NOTES
•Private line programming overrides line ring
and receive assignments.
•Canceling Private Line will make the line accessible to all extensions in the same extension
group.
DATABASE PROGRAMMING - 4. RESOURCE - SPEED DIALING
1.33 Recall
1.37 Station Group Assignment
DATABASE PROGRAMMING - 3. CALL HANDLING - RECALL TIME
DATABASE PROGRAMMING - 1. EXTENSION - EXT. GROUP
A transferred call that is not answered at an extension within a specific time period will recall to the
All extensions can be assigned to different station
group numbers for group call pickup.
PROTEGÉ® 3X8 INSTALLATION
AND
1. EXTENSION - DAY/NIGHT COS
1. EXTENSION - SYS SPD CHECK
There are 80 system speed dialing numbers (20 - 99)
available. Each system speed dial number can store
up to 16 digits of a telephone number, including
Pause, Flash or SPD chain. Any extension is allowed
to use the system SPD number, but toll restriction
may be checked according to an extension's class of
service and Sys Spd Check setting.
MAINTENANCE MANUAL, JANUARY 2000
4-5
There are four different station groups available.
Group numbers are used for paging and group call
pickup.
1.38 Station Numbering Plan
DATABASE PROGRAMMING - 1. EXTENSION - EXT. POSITION
The system provides a default station numbering
plan for easy call operation. Customized system configurations may need their own special numbering
plan.
The default station numbering plan is from 10 to
17 for all extensions occupying the B1 channel in the
system, and ranges from 58 to 65 for all extensions
occupying the B2 channel when an analog adapter is
connected. Each station number is interchangeable
with a vacant number. When a change is made to a
vacant station number to identify the extension, the
original station number becomes vacant. The station
number range the system allows is from 10 to 81.
1.39 System Time
sion Class of Service (COS) which is associated with
restriction table. For outgoing calls, if the dialing digits are restricted in the restriction table, the call will
be dropped and extension user will be given a congestion tone.
NOTES
• When a line call is restricted, the outside line
will be released and a congestion tone will be
heard.
• Extension's line call will always be checked
against the interval table programmed in the
Restriction section of database programming.
• The Interval Table programming at default is
as follows:
1.41 Tone Duration Selection
DATABASE PROGRAMMING - 3. CALL HANDLING - TONE TIME
Depending on conditions, such as the type of central
office and the customer's specialized dialing requirements, the DTMF "ON" time of each manually or
speed dialed digit may be modified. In the system,
the tone duration time can be adjusted.
DATABASE PROGRAMMING - NONE
The system uses a timer IC for reference for such
functions as the system service mode change and
reminder clock functions.
NOTES
• The system clock detects leap year (February
29), but not daylight savings time.
1.40 Toll Restriction
1.42 User Name Programming
DATABASE PROGRAMMING - 4. RESOURCE - USER NAMES
Each extension may be assigned a specific name for
easy identification. When making an ICM call, if the
name is programmed, it will replace the extension
number on the LCD display. The keysets will display
the programmed name instead of the extension number in most of call operations.
DATABASE PROGRAMMING - 5. RESTRICTION
Toll restriction is used to prevent extensions from
making certain types of phone calls during day and
night hours. It can save on unnecessary phone
charges. Call restriction control is based on the exten-
Toll Restriction Interval Table
From
To
Extension
Day COS
0 1 2 3 4 5 6 7
Extension
Night COS
0 1 2 3 4 5 6 7
001
0
#
YNNNNNNN
YNNNNNNN
002
NULL
NULL
NNNNNNNN
NNNNNNNN
003
NULL
NULL
NNNNNNNN
NNNNNNNN
•••
••••
••••
••••••••
••••••••
•••
••••
••••
••••••••
••••••••
•••
••••
••••
••••••••
••••••••
100
••••
••••
••••••••
••••••••
Table 4 - 1: Toll Restriction Digit Interval Table
4-6
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1.43 Voice Mail
DATABASE PROGRAMMING - 6. CONTROL - VOICE MAIL
The Protegé® 3x8 provides basic voice mail integration. Analog extensions can be assigned to a voice
mail hunt group. Calls to the voice mail group will
hunt from the first member to successive members.
Calls will hunt to the next member only if the preceding member is in a busy or ringing state. Extension users may have a voice mail key assigned to
their keyset for easy access to voice mail, for transferring and forwarding calls to voice mail and for voice
mail message waiting indication.
NOTES
• The voice mail system must be programmed to
light message waiting lights using the message
waiting feature code, #96 plus the extension
number. To extinguish the MWI, enter # *96
plus the extension number.
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4-7
Hold will be solid red when the feature is
enabled.
2. User Features
2.4 Automatic Line Selection
2.1 Alarm
FUNCTION 95 (ON) FUNCTION *95 (OFF)
FUNCTION 92 (ON) FUNCTION *92 (OFF)
This feature allows a station user to enable an alarm
clock at his keyset. Upon reaching the programmed
time (input in 24-hour mode) the system will issue a
repeated ring alert to the extension and display an
alarm notification message. The alarm may be set up
for one time use only or for repeated occurrence each
day at the programmed time.
NOTES
• Only one alarm per extension can be programmed at a time.
• The Protegé® business and business with display keysets ring when the time programmed
is reached, even if the keyset is not idle.
• Business with display keysets will have a
visual display when the alarm time is reached.
• The alarm rings for 60 seconds.
2.2 Auto Answer
FUNCTION 6*
This feature allows a keyset user to be automatically
connected to a ringing call simply by lifting the
handset or pressing the speaker key. With this feature disabled the extension user must select the feature key associated with the ringing intercom or line
call to be connected.
NOTES
• Auto Answer cannot be programmed on a single line telephone.
• If Auto Answer is disabled, the user must
press the flashing ICM or line key to answer a
call. Going off-hook will access the ICM or idle
line programming found in "Auto Line Selection."
2.3 Automatic Hold
FUNCTION 94
When a call (either incoming or outgoing) is in
progress, pressing the ICM key, a feature key or
another line key will put the current call on system
hold. The station user chooses whether to use this
function. Note, digits must be dialed on an outgoing
call for this function to work.
NOTES
• User cannot "toggle" between two intercom
calls using the Automatic Hold feature.
• Line calls are placed on System Hold when
Automatic Hold is used. The lamp indication
will be the same as System Hold.
• A feature key programmed with Automatic
4-8
The system automatically chooses an ICM link, any
idle line, specific prime line, or idle line in specific
line group for a station user when that extension
goes off hook or presses the Speaker key. The incoming ringing line/ICM call has a higher priority than
idle line/ICM to be picked up.
NOTES
• Lines that are programmed for Auto Line
Selection cannot be programmed as "Empty"
or the extension will receive a warning
tone/message when it goes off-hook.
• If Automatic Line Selection is set to ICM,
"Voice Call" and "Auto Answer" are disabled,
the user must press the flashing ICM or outside line key to answer a call. Going off-hook
will access the ICM.
• If Automatic Line Selection is set to Line at an
extension, then any call that was held or
parked on that line, by any extension, will be
accessed when that extension goes off-hook.
2.5 Busy Ring
FUNCTION #2 (TOGGLE)
This feature allows each station user to enable or disable ringing at his phone while in a busy state. If disabled, while the user is busy on one call, additional
calls will not ring at his phone. Visual indication of
additional calls will still be presented on feature keys
and the LCD.
At default only extension 10 has Busy Ring
enabled.
2.6 Callback
FUNCTION 91 (ON) FUNCTION *91 (OFF)
When an intercom call is placed to a busy extension,
the calling extension can request a callback and hang
up. When the busy extension goes on-hook, the
extension that requested callback is signaled for 30
seconds. If the calling extension goes off-hook, the
system automatically places an intercom call to the
now idle extension.
NOTES
• An extension can either enable a callback or
reply to a callback to only one extension at a
time.
• A Business keyset with display that does not
answer a callback during ringing will receive a
message on the LCD.
• Callback starts when both the calling and
called parties are on-hook.
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the attendant. If the attendant does not answer
within 5 minutes, the call is dropped.
• If a call is "parked" on an extension and for
programming purposes the extension number
is changed, then the call is retrieved by dialing
F73 plus the new extension number.
• To answer a "parked" call that recalls to the
originator or attendant press F73 plus the
extension number where the call was originally parked or F73 + 0 + the line number.
• If extension has Auto Hold disabled and is
currently on an intercom call, then the system
will release the intercom call before answering
the "parked" call. However, if the extension
has Auto Hold enabled, the system will put
the intercom call on hold before answering the
"parked" call.
2.7 Call Forward
FUNCTION 2X (ON) FUNCTION 2 (OFF)
Call Forward reroutes incoming calls from an extension to another destination.
There are three kinds of call forwarding:
1) Busy Call Forward - A Busy Call Forward forwards the specified call type (intercom and /
or CO) immediately if the extension is busy.
2) No Answer Call Forward - A No Answer Call
Forward forwards the specified call type
(intercom and / or CO) upon the expiration of
14 seconds.
3) Direct Call Forward - A Direct Call Forward
forwards the specified call type (intercom and
/ or CO) immediately regardless of extension's
status.
NOTES
• Call Forward and DND are mutually exclusive
and cannot be enabled by an extension at the
same time.
• Only one Call Forward can be enabled at a
time.
• Any previous Call Forward programming will
be deleted when new programming is entered.
• If an extension attempts to program a Call Forward to an extension that is also forwarded the
forwarding will be prohibited, error tone will
be received and the display message FWD
PROHIBITED will be presented.
• If multiple feature keys are programmed with
Call Forward, only the last key programmed
will be enabled.
• The extension that has another extension forwarded to it is prohibited from forwarding.
2.8 Call Park
FUNCTION 73 (TOGGLE)
Calls can be parked at any extension number in the
system for retrieval by any other extension via the
Call Park Answer feature. The call appears on hold
at all telephones where the line appears. A call
parked at an extension is treated as a transferred call
without the ringing alert tone. The parked call will
recall to the originator and if unanswered will recall
to the attendant. The LCD does not show from which
extension the call is recalling. It also remains on hold
at the other extension while recalling.
NOTES
• Each extension can have only one outside line
call "parked" at a time.
• Conference call cannot be "parked."
• If the "parked' outside line is not answered
within the programmed recall time, the call
reverts to the originator. If the originator does
not answer within 30 seconds, the call rings to
PROTEGÉ® 3X8 INSTALLATION
AND
2.9 Call Pick Up (Group/Direct)
FUNCTION 53 (DIRECT) FUNCTION 54 (GROUP)
Call Pick Up allows extension users to answer a call
that is ringing at an extension other than their own.
Group Call Pick Up allows picking a ringing extension that belongs to the same extension group. The
extension can answer ringing ICM call, voice call,
recalled CO line, incoming CO line, and transferring
CO line call.
Direct Pick Up allows station user to answer any
ringing call for a specific extension.
NOTES
• The priority for call pick up is:
Recalled line call
Transferring line call
Incoming line call
Incoming ICM call
ICM voice call
• Does not pick up calls on hold or that have
been parked.
• If "Hot Dialpad" is enabled, the user can press
"*" to perform a Group Pickup. If "Hot Dialpad" is disabled, accessing the ICM line must
be done before pressing "*."
2.10 Call Waiting
FUNCTION 99 (TOGGLE)
Any extension with a display keyset can enable this
feature. It allows other extensions to call that extension while it is busy. The extension receives LCD
indication and a single 'warning' tone to notify the
user there is a call waiting. The calling party will
hear ringback tone instead of busy tone.
NOTES
• If an extension has Auto Hold disabled and is
currently on a call, then the system will release
the current call upon replying to Call Waiting.
However, if the extension has Auto Hold
MAINTENANCE MANUAL, JANUARY 2000
4-9
enabled, the system will put the current call on
hold before connecting the new call.
• A feature key programmed with Call Wait
Allow will be solid red when the feature is
enabled.
2.11 Camp On Busy Line
# (ON) FUNCTION *93 (OFF)
Camp On Busy Line allows a user exclusive access to
a line once a busy line becomes idle. The user presses
a feature key or dials a function code to send notification to the system that access is needed. As soon as
that line becomes idle, Protegé® 3x8 will ring the
extension that camped on for 30 seconds. Within this
30-second period, only the camped on extension is
allowed to access it.
But if the camped on extension does not answer
after 30 seconds, the line is returned to idle.
NOTES
• If an incoming call rings in on the line that has
the camp on, the camp on will be canceled and
the extension user will receive the incoming
call.
2.14 Dial Access to Features
System features can be accessed two ways. One is by
dialing the access code preceded by the Function key.
The other is to pre-program feature keys with the
function codes for one button operation.
2.15 Dial Pulse to DTMF Conversion
*
2.12 Camp On Busy Station
2
Camp On Busy Station allows a user to wait for a
busy extension until it becomes idle. The user presses
a feature key or dials a function code to send camp
on notification to the busy extension and remain offhook waiting for the extension to return to idle.
As soon as that extension becomes idle, the
camped on extension automatically will ring to that
extension.
NOTES
• Only one extension can camp on another at
one time.
• If background music is programmed, the calling party will hear the background music.
• The called party will be alerted by a tone from
the handset every 30 seconds.
• Camp On does not operate on extensions with
Call Waiting enabled.
Digital keysets can switch from pulse to DTMF dialing mode. This feature enables the keyset to place a
call over a pulse line and then switch to DTMF to use
automated features on the called system. Press the
asterisk (*) key prior to dialing the actual DTMF tone
digits.
2.16 Direct Station Selection (DSS)
FUNCTION #3
Keyset feature keys can be programmed as DSS keys.
A DSS key can connect with a specific extension or
voice mail group. After programming the feature
keys, press a key to make an ICM call directly to its
corresponding extension instead of dialing the extension number. Generally, pressing a DSS key is permitted in the set up and execution of features just as
if the user dialed an extension number from the dial
pad.
2.17 Distinctive Ringing (Station)
FUNCTION #7
2.13 Conference
XFR/CONF OR FUNCTION 60
The conference feature allows a keyset user, known
as the controller, to connect up to three additional
parties into a single conversation. A single line telephone cannot establish a conference, nor be a conference controller. The conferenced parties can include
any combination of extensions and CO lines. Protegé
3x8 system supports four-party conferences with no
system restrictions on the number of simultaneous
4-10
conferences. The conference controller has the option
to force individual parties out of the conference, to
add individual parties when others drop out, or have
a private conversation while putting the other parties
on hold. One button access to the conference feature
is available. Follow instructions on how to program a
feature key in any user guide. The feature code is
Function key, dial 60.
NOTES
• If the controlling party drops out, there must
be an internal party to assume control of the
conference.
• Calls that are part of the conference are placed
on Exclusive Hold.
• All parties will hear a tone when entering the
conference.
Distinctive ring tones can be selected allowing adjacent keyset users to discern which keyset is ringing
without actually looking at the keysets. Four ring
tones can be used. The ring tone selected is heard for
CO calls, intercom calls, and as a confirmation tone.
2.18 DND (Do Not Disturb)
FUNCTION 4 (TOGGLE)
Extension users can enable DND to stop incoming
CO and intercom calls from ringing at their phone.
PROTEGÉ® 3X8 INSTALLATION
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MAINTENANCE MANUAL, JANUARY 2000
Note, the call forward and DND features are
mutually exclusive and cannot be enabled at the
same time.
2.19 DND Override
Extensions that have an equal to or higher COS are
allowed to override the DND function when calling
another extension where DND is enabled. This feature is available only for extensions with display keysets.
NOTES
• If Voice Call Allow is enabled, this will place
handsfree call to extension in DND.
2.20 Exclusive Hold
vices which are provided by CENTREX or Central
Office carriers.
The 'loop break' time for flash is programmable.
NOTES
• Flash code (F3) may be stored in SPD number.
2.23 Hold
HOLD
This feature permits extensions to put ICM or outside line calls on hold, and the held party will hear
music on hold (if equipped). An ICM call on hold
cannot be picked up by any other extension except
the extension that originally placed the ICM call on
hold.
FUNCTION HOLD
2.24 Hold Indication
This feature permits an extension user to place an
outside line call on exclusive hold at any time. This
prevents another extension from picking up the call
until after the exclusive hold time expires. Once the
exclusive hold time expires, the call will be placed on
system hold.
NOTES
• Lamp indications for a call on Exclusive Hold
are fast flashing green lamp at the extension
that placed the call on hold and solid lit red
lamp at all other extensions.
• Exclusive Hold is for outside line calls only.
• Exclusive Hold time is programmable from 0
to 8 minutes. Zero (0) disables Exclusive Hold.
• At default, Exclusive Hold is disabled (i.e., set
to zero)
At an extension a fast green flash on a line lamp indicates that a line call was placed on hold by that
extension. Meanwhile, the corresponding red line
lamp at other extensions is flashing slowly or lit,
depending on if the call is a common hold or an
exclusive hold.
2.21 Feature Cancellation
Extensions can cancel previously programmed features, such as Premise Messages, Line Camp On, etc.,
by pressing the Function key, followed by an asterisk
(*) and the access code of the feature to be canceled.
NOTES
• Features that can be cancelled using this
method are:
F*91 - Callback Delete
F*92 - Extension Alarm Clock Delete
F*93 - Camp On Busy Line Delete
F*95 - Auto Line Selection Delete
F*96 - Message Waiting Delete
F*90 - Premises Message Delete
2.22 Flash
FUNCTION 3
The FLASH key, if programmed, or its access code
can be pressed to generate a loop break duration on
the line call in order to request some features or ser-
PROTEGÉ® 3X8 INSTALLATION
AND
2.25 Hot Dial Pad
FUNCTION #6 (TOGGLE)
When enabled, the Hot Dial pad feature allows keyset users to dial without first accessing intercom dial
tone by lifting the handset or pressing the speaker
key.
NOTES
•When Hot Dial Pad is disabled, the user must
press the speaker key or lift the handset before
pressing the intercom or outside line key.
2.26 ICM Voice to Ring Call
Interchange
*
When making an ICM call to another extension, the
caller can press the asterisk (*) key to change the
mode from voice page to ringing.
NOTES
• Voice Call Allow must be enabled.
• ICM Voice to Ring Call Interchange will work
when ICM Mode is set to Ring or Page.
2.27 In Use Indication
At an extension a twinkling green signal on a line
lamp indicates that the extension is connected to a
call on that line. The other extensions' corresponding
line lamp is lit solid red.
MAINTENANCE MANUAL, JANUARY 2000
4-11
2.28 Key Inquiry
FUNCTION #3
Extension users may program display keyset feature
keys with specific functions, and then check to see
what functions are programmed under a specific key.
The programmed feature content will be displayed
on LCD upon key inquiry. Note: refer to the feature
'Programmable User Feature Keys'.
2.29 Last Number Redial (LNR)
FUNCTION 8
The system stores in its memory the last number that
was dialed from that extension. This saves the extension user the time required to manually redial a
number. Protegé 3x8 will try to use the line used to
dial the number previously. If that line is busy, the
system will use any available line to perform the Last
Number Redial.
NOTES
• Error tone and message are received in two
different instances: if no line is available or if
LNR buffer is empty.
• If currently connected on an outgoing call
(where digits were dialed), pressing F8 will
create a CO Flash automatically before redialing the last dialed number.
2.30 Line Pool (Group)
FUNCTION #3
Extension users may program a feature key as line
pool (line group) key. This allows the extension user
to access any idle line by pressing the Line Pool key.
Incoming line calls on all members of the line pool
will be indicated by this key's lamp, and it can be
pressed to answer the call.
NOTES
• If an extension has multiple line group keys
programmed without individual line key:
1. Incoming call will be indicated on only one
idle line group key to which the line is
assigned.
2. Incoming call can only be indicated on its
located line group key.
3. Pressing idle line group key will select any
idle available line in a specific line group.
• If extension has a line group key and individual line key programmed:
1. Incoming line call is indicated on the individual line key only.
2. Pressing individual line key will not affect
the lamp indication of group key if programmed.
3. Pressing idle line group key to
occupy/answer line calls will affect the lamp
indication of individual line key, i.e. line status
will be indicated on both line group and indi-
4-12
vidual line key.
4. The lamp indication on both the line group
and individual key are treated in the same
way.
• When all lines in one group are busy, any
attempt to access idle line by pressing the line
group key will receive busy tone. When all
lines in a group are busy, the line group key
will be lit solid red.
2.31 Manual Line Access
Extension users may press individual line keys, if
they are programmed, to make outgoing calls,
answer incoming calls, or to pick up a call on hold.
2.32 Meet Me Answer
FUNCTION 59
All and External Paging may be answered at any
extension by pressing specific access codes Group
Paging can only be answered if the extension is in the
group that was paged.
NOTES
• Pressing the "Clear" key cancels a page.
2.33 Message Waiting
FUNCTION 96 (INVOKE) FUNCTION *96 (CANCEL)
Messages can be sent from one extension to another
within the system. If a keyset user has a feature key
programmed as a message wait key, it will flash red
when a message has been received. In addition, the
LCD of a display phone will display a message waiting indication. The extension users with a display
keyset can answer the calling party or delete the
message. If there are multiple messages, the extension users can scroll through the messages on the
LCD and chose the order in which callbacks will be
done. Or, they can delete messages without replying.
Each extension can leave and receive multiple messages.
NOTES
• Total number of allowed messages that can be
stored in the system buffer is 10.
• Extensions with display keysets will show a
message waiting until the user deletes or
replies to the message.
• If an extension has Voice Call allowed, a caller
will have to press * for Voice to Ring
Interchange before a message can be left.
2.34 Messaging (Advisory Message)
FUNCTION 90
A Premises message is for use on display keysets
only. The extension user is allowed to choose from
one of the system's six pre-programmed messages to
indicate the user's current status. Besides the systemprovided messages, each extension is allowed to pro-
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
gram one private message when Premises message is
active. When Premise Messaging is enabled at an
extension, the extension will ring for ICM calls.
NOTES
•
The default Premise Messages are:
Out For Lunch
Be Back Soon
Left For The Day
In A Meeting
Out Of Office
On Vacation
Empty (Private Editing Message)
2.35 Mixed Dialing
* for PULSE to DTMF
FUNCTION 70 for PAUSE
FUNCTION 3 for FLASH
When making an outgoing call, this function permits extension users to change the dialing mode
from pulse to DTMF, and Pause/Flash may also be
inserted anywhere to dial.
NOTES
• Only conversion from pulse to tone is allowed.
2.36 Mute (Voice Mute)
FUNCTION 76
The Mute feature allows keyset users to disable the
handset transmitter or speakerphone microphone.
The Mute feature can be enabled or disabled while
active on a call or while idle.
2.37 Night Service
FUNCTION 63 (TOGGLE)
System can be put in Day Service Mode during regular office hours and in Night Service Mode after
work hours to reach the most efficient operating condition. Function 63 acts as a toggle between the two
modes. When switching between Night and Day
Mode, the system does not look at the system time.
This could lead to a system switching back to Day
Mode after hours if the function code is entered after
being switched to Night Mode.
In addition, the service mode can be programmed
to change automatically in accordance with the preprogrammed night start and night end time. Note
that the system regards the night end time as the day
start time.
NOTES
• Any display keyset can be used to change
system service mode as long as the attendant
password is provided.
• If "Time" is selected, programming must be
completed in database to indicate the times to
switch between day and night mode. If in
"Time" mode and the system is manually
changed to night mode, then "Time" mode will
PROTEGÉ® 3X8 INSTALLATION
AND
have to be reenabled to have the system follow
the "Time" mode.
2.38 On Hook Dialing
Without lifting the handset, users can press ICM or
line key to make a call using the speakerphone.
2.39 Paging
FUNCTION 50
A Page can be initiated from any extension in the
system. The page will be played through the speaker.
There are four different paging functions.
1) All extension paging
2) External paging
3) All extension and external Paging
4) Group paging
An extension may answer a page by entering specific access code even if the page is not received at
that extension. The except to this is if it is a group
page. Only members of the group can answer.
2.40 Programmable User Feature Keys
FUNCTION #3
Any feature key can be programmed with any specific function, including line key, line group key, DSS
key and feature access codes.
Station user can press the programmed feature
key to activate a specific function directly. Each feature key is assigned a default function at the time of
system initialization.
NOTES
• The allowable programmed access code must
be in the form of "Fn" or "Fnn" where "F" is
Function and "n" or "nn" are digits 0-9.
• If two different feature keys are programmed
with the same feature code, only the last key
programmed will operate and the original key
will be cleared.
2.41 Release
CLEAR
Pressing the CLEAR key will complete or abandon
feature key programming and will drop any call
without going on-hook.
2.42 Saved Number Redial (SNR)
FUNCTION 51
Extension users may temporarily store a dialed number into memory for future use. The extension user
may access the previously stored number to make
outgoing call at a later time.
In addition, when the extension user invokes SNR
MAINTENANCE MANUAL, JANUARY 2000
4-13
in an idle state, the system will try to use the line that
was used previously. If that line is busy, the system
will select another idle line.
NOTES
• Pressing F51 forces the system to automatically select an available line. The saved number will dial immediately or upon expiration
of the Dial Wait Time.
2.43 Service Mode
FUNCTION #0
PASSWORD 9999
DATABASE PROGRAMMING - 4. RESOURCE
The Service Mode feature allows any display keyset
to change the system’s Service Mode. Valid entries
are Day, Night or Time. The Time service mode
automatically changes between Day and Night
according to the Night Switching programming in
the database. Note: See Night Service in this section
for information concerning switching to Day or
Night from Time mode.
calling party. Ringback tone occurs while waiting for
an answer by the transferred party.
2. Line Call - If the extension does not answer the
transferred call within a certain programmed period,
it will recall to the original extension.
Calls may also be transferred to the voice mail
group, if programmed. When transferring a call to
the voice mail group the system prompts for a destination mailbox. If no mailbox is entered, the transfer
will be completed without a specific mailbox destination.
NOTES
• The recall time for transferred line calls is programmable. The programmable length is 10 120 seconds. The default time is 30 seconds.
2.47 Transfer Beep
FUNCTION 79 (TOGGLE)
This feature allows each station user to program his
phone to receive a confirmation tone upon successful
completion of a transfer.
2.44 Speed Dialing (Station)
2.48 Volume Control
FUNCTION 1
Extension users may control the volume level for
ringer, speaker, and handset respectively at their discretion. The desired level is stored in the system for
future calls.
The system allows each extension 20 private speed
dialing numbers (00 - 19). Each private SPD number
can store up to 16 digits of a telephone number,
which may include Pause, Flash or SPD chain.
2.45 Station Feature Status Check
FUNCTION #8
With this function, extensions with display keysets
can check the current content or status of certain features, including checking the dialing digits that are
stored in LNR/SNR buffers. The station feature status check will provide the following information and
allowed/disallowed feature status: LNR buffer, SNR
buffer, Day COS, Night COS, Auto Hold, Auto
Answer, Voice Call, Call Wait, Page, Busy Ring,
Transfer Beep.
2.46 Transfer
Extension users may transfer an ICM or line call to
other extensions that do not have DND enabled.
Screened transfers can be made by placing an ICM or
line call on hold first and notify the extension prior to
redirecting the call.
On an unscreened transfer the transferring extension disconnects prior to the extension answering.
Unscreened transfer functions the same for ICM and
line calls.
1. ICM Call - The original held party becomes the
4-14
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
5 Programming
This chapter provides information and instructions
for programming the Protegé® 3x8 telephone
system.
1. Software License
The purchase of the Protegé 3x8 software (documentation and software media) licenses the purchaser for
use of this software under the following terms and
agreements. Installation and use of this software
binds the purchaser under the conditions set forth in
this license agreement. A Sprint Products Group
authorized dealer may resell this software one time.
Upon resale of the software by the dealer usage
rights are transferred to the purchaser and this
license agreement is hereby transferred as well.
The purchaser may not use, copy, modify or transfer this software in whole or in part except as
expressly provided for in this agreement, or in
amendments signed by an officer of Sprint Products
Group. Transferring possession of any copy of this
software, or functionally equivalent derivative, or
any portion or modification thereof, to another party,
automatically terminates the purchasers license and
the software is to be destroyed.
Under no circumstances are any copies of the
EPROM software media to be made. Any attempt to
produce unauthorized duplicates of these EPROMs
could result in criminal prosecution.
Term: This license is effective until termination.
Termination occurs by any failure to comply with the
conditions set forth in this agreement. Termination
may also occur by destruction of all media included
in this package.
Warranty: This software is provided "as is" without warranty of any kind, either expressed or
implied, including but not limited to the implied
warranties of merchantability and fitness for a particular purpose.
Liability: Sprint Products Group shall not in any
PROTEGÉ® 3X8 INSTALLATION
AND
case be liable for special, incidental, consequential,
indirect, or other similar damages arising form the
use or misuse of this software.
General: This license and software may not be
sublicensed or transferred to any form except as
expressly provided for in this agreement. This software (including documentation and media) is protected under U.S. copyright laws and international
copyright treaties.
2. System Requirements
Both the 26-Button Business Display phone and the
17-Button Business phone without display can be
used with the Protegé 3x8 system. However,
programming of the 3x8 can be done only from the
Business Display phone.
3. Power Up Initialization
Once the installation of the system is completed, it is
time to initialize the system.
1. With the KSU AC power OFF, slide the RAM
switch on the KSU from "RESET" to "ON."
2. Connect the AC power adapter.
3. Observe the Power LED for a flashing heartbeat.
4. Enter database programming from a display keyset and perform a Software Cold Start.
The system has completed the power up sequence
and the default database is loaded.
4. Protegé 3x8 Software
Once the system has completed the power up
sequence, programming can be entered through an
idle 26-Button Business Display phone. A series of
prompts display the six programming categories
MAINTENANCE MANUAL, JANUARY 2000
5-1
with programming items in subcategories on the
phone's LCD. Each option can be displayed when
programming. The six categories are: Extension;
Trunkline: Call Handling; Resource; Restriction; and
Control.
5. Selecting Database Items
The LCD soft button function keys that are found
directly under the LCD display. The three main functions of these softkeys are to allow information to be
changed, saved or cleared. Other uses for these keys
include moving through programming options both
backwards and forwards, displaying the current
information for an option and returning to the immediate higher level category.
The uses for each of these keys is as follows:
BKSP (Backspace) - When the new programming
data entry is not desired, the BKSP button erases the
last entered digit allowing the new data to be
entered.
SAVE - When the new programming data is
entered, the system will check the entered data automatically. If the data entry is invalid, the
programming prompt will be refreshed. However, if
the data is valid, the softkey under the SAVE option
must be pressed to confirm. After SAVE is selected,
the next item or category will be displayed.
CHG (Change) - When current information needs
to be modified, pressing the CHG softkey allows
new options to be chosen or entered. If the information to be changed is generated by the system itself,
the content of the current programming item will be
displayed. Continue to press the CHG to see each of
the options. If it is a field that contains only Yes or
No, pressing CHG will toggle between the two. If
there are several options, Protegé® 3x8 will cycle
through all of them. If the information is not generated by the system, pressing CHG will erase the current information. For fields that accept "Null" as a
valid entry, press SAVE when the field is blank.
NEXT - Press the NEXT softkey to go to the next
programming item within the same category or go to
the next category if the current feature item is the last
one in a category.
BACK - Press the BACK softkey to go back to the
previous programming item with the same category
or to the previous category if the current item is the
first one in a category.
SHOW (Display) - Press the SHOW softkey to
enter into programming for a detailed feature item in
a specific category or to display current programmed
content of such feature item.
EXIT - To EXIT to the immediate higher level cate-
5-2
gory than the current programming item, press the
fixed "HOLD" key.
CLEAR - Press the fixed "CLEAR" key to return
the keyset to its idle state.
6. Entering Data
and Settings
Protegé 3x8 software includes two types of data
fields. The first type is a "toggle" field. When a toggle
field is shown, pressing the "CHG" key will toggle
the field between two or more values - the user doesn't actually enter data from the keyboard.
The second type of field is a data entry field.
Pressing "CHG" using the softkey at the
programming item, clears the field of its current
value. The user types the new value using the dial
pad of the telephone.
7. Database Records
The Protegé 3x8 database is the entire collection of
option settings and definitions, such as extension
numbers, that control how the system operates. The
information resides in the KSU and is accessed
through the display telephone. Changes that are
DB PSWD: _
bksp
show
F1
F2
chg
F3
Figure 5-1: Database Password Screen
made will become active immediately once the user
exits the database.
8. Rebooting the System
When it is necessary to restart the Protegé 3x8
system, there are two different methods. One is a
System Warm Start that resets the system. The other
PROTEGÉ® 3X8 INSTALLATION
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MAINTENANCE MANUAL, JANUARY 2000
is a System Cold Start that resets the system and
loads the default settings.
To perform a System Warm Start, enter
programming by pressing the Function, #, *. A
prompt for the "DB PSWD" will be displayed. Using
the dial pad enter "000000"and press the "show" key.
Proceed to the "Control" category by pressing the
"next" key. When "6. Control" is displayed, press the
"show" key. The first item displayed is "Voice Mail."
Press the "next" key to move to "SYS WARM START."
The system will display the prompt "CHK PSWD."
Enter the database password at this time, and press
"show." The system will prompt "Are you sure?" On
the display will be "yes" or "no."
To perform a System Cold Start, enter
programming by pressing the Function, #, *. A
prompt for the "DB PSWD" will be displayed. Using
the dial pad, enter "000000"and press the "show" key.
Proceed to the "Control" category by pressing the
"next" key. When "6. Control" is displayed, press the
"show" key. The first item displayed is "Voice Mail."
Press the "next" key to move to "SYS COLD START."
The system will display the prompt "CHK PSWD."
Enter the database password at this time, and press
"show." The system will prompt "Are you sure?" On
the display will be "yes" or "no." Pressing the softkey
for "yes" will default the current database.
DATABASE FEATURE PROGRAMMING CATEGORIES
1.
2.
3.
Extension
Show Extension
Day Class
Night Class
Line Assignment
Receive Assignment
Ring Assignment
Ext. Group
Location
Ext. Position
Fun Key Allow
Sys Spd Check
ICM Mode
Trunkline
Show Line
VM Gp Ans
Dialing
Call Abandon
Line Type
Line Group
Private To
Call Handling
Intrusion
Intrus. Tone
Ex_Hold Time
Abandon Time
CO Flash
Remind Time
Pause Time
PBX Code
PBX Auto Pause
Tone Time
VM Dialing Ratio
Tone Time
Int_Digit Time
4.
Recall Time
Alt Ring Time
SLT Hook_Flash
Start
End
Operator Code
Dial Wait Time
Resource
System Time
Year
Month
Day
Weekday
Hour
Minute
User Names
Show Ext.
Ext xx:
Attendant
Alternate
Night Switching
Monday - Sunday
Nite Start
Nite End
DB Password
Premises Message
Out for Lunch
Be Back Soon
Left for the Day
In a Meeting
Out of Office
On Vacation
System Speed Dial
Speed Num:
(bin information)
5.
6.
Line Copy
Copy From:
Copy To:
Extension Copy
Copy From:
Copy To:
KSU Revision
Feature Key Copy
Copy From:
Copy To:
Restriction
Dialing Table
DGT Interval
Extension COS
Day Allowed
Night Allowed
Control
Voice Mail
VM Group Member
Prefix Code
ICM/VM
Transfer
Busy Fwd.
No_Ans Fwd.
Direct Fwd.
Suffix Code
Dis Dgt.
Sys Warm Start
Chk Password
Are you Sure?
Sys Cold Start
Chk Password
Are you Sure?
Table 5-1: Database Features Programming Categories. The table shows the six programming categories and the features that can be programmed in each of these categories.
PROTEGÉ® 3X8 INSTALLATION
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MAINTENANCE MANUAL, JANUARY 2000
5-3
9. Database Feature
Programming Categories
Note: Only one display set can be in programming at any
time. When another display set tries to enter
programming simultaneously, a warning message will be
received.
The following pages will describe the categories in
more detail with information on default settings for
all the features.
9.1 Extension - Category 1
This category contains the settings for each extension. Included are:
9.1.1 The Class of Service (COS) for each extension assigns toll restriction for both day and night modes
of operation, permits or denies barge in and Do Not
Disturb override.
9.1.2 Line Assignment - line by line access for outgoing calls is permitted or denied for each extension.
9.1.3 Receive Assignment - line by line access to pick
up or answer incoming calls.
9.1.4 Ring Assignment - determines by line which
extensions ring on incoming calls.
9.1.5 Extension Group - permits extensions to be
grouped for the purpose of group call pickup and
group paging.
9.1.6 Location - displays the port position of a specified extension.
9.1.7 Extension Position - permits an extension number to be changed to another two-digit number that
is not assigned to another extension in the database.
9.1.8 Function Key Usage - permits or denies the use
of the function key by the extension.
9.1.9 System Speed Check - determines whether the
system checks the Dialing Table in Toll Restriction
before allowing an outgoing call initiated via system
speed dialing to be completed.
9.1.10 ICM Mode - determines whether an extension
is allowed to receive voice announced intercom calls
or intercom calls will only ring at the extension.
9.2 Trunkline - Category 2
This category contains the settings for each of the
three lines. Included are:
9.2.1 Voice Mail Group Answer - determines when
the CO line is programmed to ring the voice mail
group for incoming calls on that line.
9.2.2 Dialing Type Selection - allows the selection of
either DTMF or pulse dialing.
9.2.3 Call Abandon - allows for loop break supervision.
5-4
9.2.4 Line Type Assignment - permits the selection
of the line type of line for each line.
9.2.5 Line Group Assignment - permits extensions to
receive, transfer and access lines in a specific group.
9.2.6 Private To - permits a line to be assigned for use
by the specified extension only.
9.3 Call Handling - Category 3
This category contains the system settings for various functions. Included are:
9.3.1 Intrusion - permits an internal caller to intrude
on another extension's call.
9.3.2 Intrusion Tone - enables or disables a tone that
is heard by called party when an intrusion is initiated.
9.3.3 Exclusive Hold Time - determines the length of
time a call will remain on exclusive hold before it is
returned to system hold.
9.3.4 Abandon Time - determines the minimum
break length in loop current before the system disconnects the line.
9.3.5 CO Flash - determines the duration of a timed
hookflash executed on a CO line.
9.3.6 Remind Time - determines the interval between
reminder beeps for calls that are placed on hold.
9.3.7 Pause Time - determines the length of time that
the dialing function is paused when waiting for
response from the Central Office.
9.3.8 PBX Code - determines the one- or two-digit
code that is used to access C.O. dial tone from lines
marked as PBX-type trunk lines.
9.3.9 PBX Auto Pause - determines the length of the
pause after a PBX access code is dialed.
9.3.10 Tone Time - determines the length of the tone
signal being sent to the C.O. line.
9.3.11 Voice Mail Dialing Ratio (including Tone
Time & Interval Digit Time) - determine the duration
of tones being sent by the system to a voice mail port
and the time between digits sent to the voice mail
port.
9.3.12 Recall Time - determines the length of time an
unanswered call, whether transferred to an unattended extension or placed on hold, will wait before
it recalls to and rings at the attendant's extension.
9.3.13 Alternate Ring Time - determines when an
unanswered attendant call will ring simultaneously
at the specified alternate attendant extension.
9.3.14 SLT Hookflash - determines the window of
time a break in loop from a single line device will be
recognized by the system as a hookflash.
9.3.15 Operator Code - determines the digit that
must be dialed to access the attendant.
9.3.16 Dial Wait Time - determines the length of time
the system waits after a line is selected before any
digits are dialed on that line.
PROTEGÉ® 3X8 INSTALLATION
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MAINTENANCE MANUAL, JANUARY 2000
9.4 Resource - Category 4
This category contains various settings for the
system. Included are:
9.4.1 System Time - permits the programming of the
day of the week, date, year, month, hour and minute.
9.4.2 User Names - permits the programming of the
individual's names for display on keysets.
9.4.3 Attendant - permits the Attendant extension to
be changed.
9.4.4 Alternate - permits the programming of an
Alternate Attendant extension to be used when a call
goes unanswered at the Attendant for a specified
length of time.
9.4.5 Night Switching - permits the manual or automatic switching between Day and Night mode.
9.4.6 DB Password - permits the database password
to be changed.
9.4.7 Premises Message - permits the editing of the
six pre-programmed premise messages.
9.4.8 System Speed Dial - permits the programming
of telephone numbers that are frequently dialed.
9.4.9 Line Copy - permits programming of one line
and then copying the database parameters to other
lines with the same programming status.
9.4.10 Extension Copy - permits programming of
one extension and then copying the database parameters to other extensions with the same
programming status.
9.4.11 KSU Revision - displays the current system
software version.
9.4.12 Feature Key Copy - permits the programming
of one extension with the required feature keys and
then copying of the feature key programming to all
extensions with the same phone type.
9.5 Restriction - Category 5
This category contains the parameters that are used
for extension and line dialing restrictions. Included
are:
9.5.1 Dialing Table (including Digit Interval and
Extension COS) - determines the restrictions (if any)
that are placed on extensions for each COS.
9.6.3 System Cold Start - resets the system and loads
the default settings.
10. System Parameter
Settings
Fixed Time Value Parameters
Item
Time Value
Alarm Clock Alert Ring Duration
Message Indication Time
for Confirmation or Warning
Call Duration Counter Begins
After Last Digit Dialed
Dial Pulse Make/Break
Dial Pulse InterDigit Time
No Answer Call Forward Time
Incoming Line Ringing
On Duration
Incoming Line Ringing
Off Duration
Camp on Notification Tone
(Burst every 30 seconds)
Call Again Invoking Time
SLT Hold Recall Ring
After Going On-Hook
1 minute
Line Camp On Invoking Time
Auto Ring Secondary Attendant
After Line Ringing Without Answer
3 seconds
10 seconds
40ms/60ms
600ms
14 seconds
0.8 - 2.4 seconds
1.6 - 6.4 seconds
1 second
30 seconds
Depends on Hold
Reminder Time. If
Hold Reminder
Time is set to 0, SLT
Hold Recall Ring will
be fixed at 30 seconds
30 seconds
30 seconds
Table 5-2: Fixed Value Parameters.
Fixed or Maximum Length Parameters
9.6 Control - Category 6
Field
Length
This category contains programming information for
voice mail operation and the method to perform
either a Warm or Cold Start on the system. Included
are:
9.6.1 Voice Mail (including Voice Mail Group Member, Prefix Code, Suffix Code and Disconnect Digits)
- permits the programming of voice mail ports into a
voice mail group and the integration digits that are
sent from the KSU to the voice mail port for call handling.
9.6.2 System Warm Start - resets the system.
Last Number Redial
Saved Number Redial
Speed Dial Bin Number
System Password
for DatabasePassword
User Name
Number Interval
in Toll Restriction Table
Pre-Programmed Messages
16 digits
16 digits
16 digits
6 digits
7 letters
10 digits
16 letters
Table 5-3: Fixed or Maximum Length Parameters.
PROTEGÉ® 3X8 INSTALLATION
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5-5
Default Database Settings
Category
Feature
Valid Entries
Default
Show Extension
Day COS
Night COS
Line Assignment
Receive Assignment
Ring Assignment
Extension Group
Location
Extension Position
Function Key Usage
System SPD Check
ICM Mode
10 - 17 or 58 - 65*
0-7
0-7
Y or N
Y or N
Y or N
1-4
N/A
10 - 17 or 58 -65*
Y or N
Y or N
Ring or Page
N/A
0
0
Y
Y
Y
1
Displays extension port position
Port 1 = 10, port 2 = 11, etc.
Y
Y
Page
Show Line
Voice Mail Group Answer
Dialing
Call Abandon
Line Type
Line Group
Private To
1-3
Never/Day/Night/Always
Tone or Pulse
Y or N
CO/PBX/Page/Empty
1 or 2
Null or valid extension
N/A
Never
Tone
Y
CO
1
Null
Intrusion
Intrusion Tone
Exclusive Hold Time
Abandon Time
CO Flash
Remind Time
Pause Time
PBX Code
PBX Auto Pause
Tone Time
VM Dialing Ratio - Tone Time
VM Dialing Ratio - Int_Dgt Time
Recall Time
Alt. Ring Time
SLT Hookflash - Start
SLT Hookflash - End
Operator Code
Dial Wait Time
Y or N
Y or N
0 - 8 minutes
50 - 1500 ms
0.1 - 3.0 seconds
0 - 90 seconds
1.5 - 5.0 seconds
0 - 9 or 00 - 99
1 - 9 seconds
70 - 120 ms
60 - 150 ms
60 - 150 ms
10 - 120 seconds
10 - 60 seconds
60 - 1400 ms
300 - 1500 ms
0 or 9
0-8
N
Y
0
600
0.7
30
1.5
9
2
70
90
90
30
30
200
1500
0
1
System Time
Any valid hour, minute,
weekday, month, day, year
Attendant programmable
10 - 17 or 58 -65*
Null, 10 - 17 or 58 -65*
Programmable time for Night
Mode for all 7 days
Combination of 6 digits
16 characters maximum
0 - 9, #, *, pause = "F70,"
flash = "F3," "Flnn"
12:01 a.m., Fri., Jan. 1, 1999
Extension
Trunkline
Call Handling
Resource
User Names
Attendant
Alternate
Night Switching
Database Password
Premises Message
System Speed Number
5-6
PROTEGÉ® 3X8 INSTALLATION
AND
Empty
10
Null
Day
000000
Six pre-programmed
Empty
MAINTENANCE MANUAL, JANUARY 2000
Default Database Settings
Category
(cont’d)
Feature
Valid Entries
Default
Line Copy
Extension Copy
Dial Wait Time
KSU Revision
Feature Key Copy
Any line
Any extension
0 - 8 seconds
N/A
Any extension
with feature key programming
None
None
1
N/A
None
Dialing Table - Digit Interval
100 number intervals
1st interval - 0, #
2 -100 intervals - Null
Voice Mail Group Member
Voice Mail - Prefix Code
Any valid voice mail extension number
4 digit maximum
Suffix Code
Disconnect Digits
System Warm Start
System Cold Start
2 digits maximum
8 digits maximum
N/A
N/A
Empty
ICM/VM - 12
Transfer - 11
Busy Fwd - 11
No_Ans - 11
Direct Fwd - 11
Null
******
N/A
N/A
Resource (cont’d)
Restriction
Control
Table 5-4: Default Settings
*Extension numbers 58 - 65 are only valid if using the B2 channel of a port.
11. Enter Database
Programming
To begin customizing the database, have an idle
business display phone available for programming.
From the idle keyset, enter the programming interface by pressing the key combination of Function, #,
*. If successful the following screen will be displayed:
Enter the password and press the F2 softkey to
access the programming screens. At default the database password is “000000.” Remember to change the
password often to a unique number to avoid access
to the database by unauthorized personnel. To
change a password, see “4. Resource, DB Password.”
The new password should be written down and
stored in a safe place.
DB PSWD: _
bksp
F1
show
F2
chg
F3
Figure 5-2: Password entry screen for Database Programming.
PROTEGÉ® 3X8 INSTALLATION
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MAINTENANCE MANUAL, JANUARY 2000
5-7
Category 1 - Extension
11.1 - Extension - To view programming for an
extension, press the F3 key "Show." Enter the extension number you want and press the F2 key "Show."
Note: If the extension number does not exist, it will be
rejected.
1. EXTENSION
back
next
F1
F2
show
F3
Figure 5-3: Extension Screen
SHOW EXT: _
bksp
show
F1
F2
chg
F3
Figure 5-4: Show Extension Screen
Category 1 - Extension - Class of Service (COS)
11.1.1 - Extension - Class of Service (COS) Protegé® 3x8 displays the Class of Service information about the extension first. By using the softkeys,
Day and Night COS can be changed.
• For this system the class of service of "0"
restricts none of the associated features from
this extension. These features include toll
restriction, call intrusion and DND override.
• The 3x8 system service mode determines
whether the day or night class of service of the
extension will be active.
Default: All extensions have "0" as their day and
night COS.
DAY CLASS: 0
back
next
F1
F2
chg
F3
Figure 5-5: Day Class of Service
NITE CLASS: 0
back
next
F1
F2
chg
F3
Figure 5-6: Night Class of Service
5-8
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
Category 1 - Extension - Flexible Line Assignment
11.1.2 - Extension - Flexible Line Assignment - To
give the extension access, or limit access, to lines,
press the F3, "Show" key.
Each available CO line has a programming screen.
The F3 softkey, "Chg," acts as a toggle between "Y"
and "N." Enter "Y" if the extension should have
access to that specific line. Or, "N" if the extension
should not have access to the line.
• If an extension is permitted access to a particular line, extension users can use an individual
line or line group key to access idle lines or to
answer an incoming or held call on a specific
line.
• Extension users may assign an individual or
line group key to a feature key.
• The Private Trunk Assignment is removed
when the Line Assignment is updated.
LINE ASSIGNMENT
back
F1
next
F2
show
F3
Figure 5-7: Line Assignment Screen
LINE 1: Y
back
next
show
Default: All lines are accessible to all extensions.
F1
F2
F3
Figure 5-8: Individual Line Assignment Screen
Category 1 - Extension - Receive Assignment
11.1.3 - Extension - Receive Assignment - To permit, or prohibit, an extension to answer an actively
ringing line, press the F3, "Show" key.
Each available CO line has a programming
screen. The F3 softkey, "Chg," acts as a toggle
between "Y" and "N." Enter "Y" if the extension is
permitted to answer the actively ringing line. Or,
"N" if the extension is prohibited to answer the line.
Default: All line calls can be answered by all
extensions while signaling.
RECEIVE ASSIGNM.
back
F1
next
F2
show
F3
Figure 5-9: Receive Assignment Screen
LINE 1: Y
back
F1
next
F2
show
F3
Figure 5-10: Individual Receive Assignment Screen
PROTEGÉ® 3X8 INSTALLATION
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MAINTENANCE MANUAL, JANUARY 2000
5-9
Category 1 - Extension - Ring Assignment
11.1.4 - Extension - Ring Assignment - To determine which extensions ring when an incoming call
is signaling, press the F3, "Show" key.
Each available CO line has a programming
screen. The F3 softkey, "Chg," acts as a toggle
between "Y" and "N." Enter "Y" if the line is to ring at
that extension. Or, "N" if the line is prohibited from
ringing at the extension.
It is important to program both the Day and
Night Mode line information. The Ring Assignment
follows the system service mode. If the service mode
is "Day" then the system checks the Ring Assignment/Day Mode programming to determine
whether an incoming line should ring at an extension.
RING ASSIGNMENT
back
next
F1
show
F2
F3
Figure 5-11: Ring Assignment Screen
LINE 1: Y
back
Default: In Day mode all extensions ring when
incoming line calls are signaling. In Night mode
only extension 10 rings when incoming line calls are
signaling.
next
F1
show
F2
F3
Figure 5-12: Individual Ring Assignment Screen
DAY MODE
back
F1
NIGHT MODE
next
F2
show
back
F3
F1
Figure 5-13: Ring Assignment Day Mode Screen
next
show
F2
F3
Figure 5-14: Ring Assignment Night Mode Screen
Category 1 - Extension - Extension Group
11.1.5 - Extension - Extension Group - To specify
which extension group an extension belongs, press
the F3 softkey, "Chg". Assigning extensions to extension groups allows for efficient use of the group call
pickup feature and group paging. The system
allows a maximum of four extension groups.
EXT GROUP: 1
back
next
chg
Default: All extensions belong to extension group1.
F1
F2
F3
Figure 5-15: Extension Group Screen
5-10
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
Category 1 - Extension - Location
11.1.6 - Extension - Location - This is an informational field that displays the physical port location
of each extension on the female 25 pair connector.
LOCATION: 1-01
back
F1
next
F2
F3
Figure 5-16: Extension Location Screen
Category 1 - Extension - Extension Position
11.1.7 - Extension - Extension Position - To change
an extension number to an unassigned two-digit
number, press the F3 softkey, "Chg," and enter the
new extension number.
EXT POSITION: 10
back
next
chg
Default: The system extension numbers are 10 to 17
in order of their port position. If an analog adapter
is connected, the extensions using the B2 channel
are numbered from 58 to 65.
F1
F2
F3
Figure 5-17: Extension Position Screen
Category 1 - Extension - Function Key Allow
11.1.8 - Extension - Function Key Allow - To permit
or prohibit the use of features available by using the
Function key on an extension, press the F3 softkey,
"Chg," to toggle between "Yes" and "No."
If the Function key is disabled, then if it is
pressed on a digital keyset the system will not take
any action. This would cause all feature access codes
to be prohibited. An exception to this would be the
features, Speed Dialing, Specific Line Access and
Call Park.
The same is true for a single line telephone. If
Function Key Allow is set to No the “#” is disabled.
FUN KEY ALLOW: Y
back
F1
next
F2
chg
F3
Figure 5-18: Function Key Allow Screen
Default: Function key is allowed for all extensions.
PROTEGÉ® 3X8 INSTALLATION
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MAINTENANCE MANUAL, JANUARY 2000
5-11
Category 1 - Extension - System Speed Check
11.1.9 - Extension - System Speed Check - To permit or prohibit Protegé® 3x8 the ability to check
every outgoing calls that were dialed using system
speed numbers against the Toll Restriction table,
press the F3 softkey, "Chg," to toggle between "Yes"
and "No."
SYS SPD CHECK: Y
back
next
chg
Default: System Speed Check is enabled on all
extensions.
F1
F2
F3
Figure 5-19: System Speed Check Screen
Category 1 - Extension - ICM Mode
11.1.10 - Extension - ICM Mode - There are two settings for the ICM Mode, ring and page. If set to ring,
when an intercom call is placed to an extension, the
extension will always ring to alert the user to the
intercom call regardless of the voice call allow (F98)
feature. If set to page, the extension user is allowed
to receive intercom calls by voice announcement or
by ringing dependent upon the status of the voice
call allow feature. To toggle between "Ring" and
"Page," press the F3 softkey, "Chg."
Default: All extensions are allowed to receive a
voice announcement when intercom calls are
placed.
5-12
ICM MODE: PAGE
back
next
F1
F2
chg
F3
Figure 5-20: ICM Mode Screen
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
Category 2 - Trunkline
11.2 - Trunkline - To view programming for each
line, press the F3 key "Show."
Enter the line number you want and press the F2
key "Show."
2. TRUNKLINE
back
next
show
Note: If the line number does not exist it will not be
accepted.
F1
F2
F3
Figure 5-21: Trunkline Screen
SHOW LINE: _
bksp
F1
show
F2
chg
F3
Figure 5-22: Show Line Screen
Category 2 - Trunkline - Voice Mail Group Answer
11.2.1 - Trunkline - Voice Mail Group Answer Calls can be permitted or prohibited from directly
ringing to a voice mail system. The choices "Never,"
"Always," "Day" and "Night" can be made by pressing the F3 softkey, "Chg." This key acts as a toggle
between the four choices.
This programming overrides Extension Ring
Assignment and Trunkline Private To programming
when the Voice Mail Group Answer is active. Note:
Activating Voice Mail Answer Group does not affect
the Extension Receive Assignment or Call Pick Up
feature.
VM GP ANS: NEVER
back
F1
next
F2
chg
F3
Figure 5-23:Voice Mail Group Answer Screen
Default: All lines are programmed to Never.
Category 2 - Trunkline - Dialing
11.2.2 - Trunkline - Dialing - To program each line
to either "Tone" (DTMF) or "Pulse," press the F3 softkey, "Chg."
• For lines that are programmed as pulse, pressing the " * " prior to dialing converts from
pulse to tone.
• If lines are programmed as pulse, the character
" # " is not allowed.
DIALING: TONE
back
F1
Default: The dialing type is Tone for all lines.
next
F2
chg
F3
Figure 5-24: Dialing Screen
PROTEGÉ® 3X8 INSTALLATION
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MAINTENANCE MANUAL, JANUARY 2000
5-13
Category 2 - Trunkline - Call Abandon
11.2.3 - Trunkline - Call Abandon - If this function
is enabled, the system monitors for disconnect
supervision from the Central Office. When Call
Abandon is set to "Y," the system monitors for an
open in loop current longer in duration than the
Abandon Time (see Call Handling). To enable or disable monitoring of loop current, press the F3 softkey,
"Chg," to toggle between "Yes" and "No."
CALL ABANDON: Y
back
next
F1
Default: Call Abandon is enabled.
F2
chg
F3
Figure 5-25: Call Abandon Screen
Category 2 - Trunkline - Line Type
11.2.4 - Trunkline - Line Type - Assign each CO line
the correct line type. The choices, "CO," "PBX,"
"Page" and "Empty," can be made by pressing the F3
softkey, "Chg." This key acts as a toggle between the
four choices.
• Most lines will be assigned as CO type.
• If the 3x8 is connected behind a PBX system or
using CENTREX, then the lines will be marked
as PBX type. Note: Don't forget to designate
the PBX Code in Category 3 - Call Handling.
• If a line is assigned as a Page type, then the line
cannot be put on hold or be a member of a
conference.
• If a line is assigned as Empty, then the line cannot be used.
LINE TYPE: CO
back
next
F1
chg
F2
F3
Figure 5-26: Line Type Screen
Default: All lines are marked as CO.
Category 2 - Trunkline - Line Group
11.2.5 - Trunkline - Line Group -Two line groups
are provided by the system for assignment of specific lines. To specify to which group a line belongs,
press F3, "Chg," to toggle between groups one and
two.
The Line Group assignment is used for Line Pool
access.
LINE GROUP: 1
back
next
chg
Default: All lines are assigned to group one.
F1
F2
F3
Figure 5-27: Line Group Screen
5-14
PROTEGÉ® 3X8 INSTALLATION
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MAINTENANCE MANUAL, JANUARY 2000
Category 2 - Trunkline - Private To
11.2.6 - Trunkline - Private To - To allow a specific
line to be used exclusively by an extension, press the
F3 softkey, "Chg," to enter a valid two-digit extension number. If the extension does not exist, then the
system does not allow its number to be entered.
• When a line is assigned to a specific extension,
the status of the line, receive and ring assignment will be automatically updated.
• If the "Private To" designation is removed, the
line will be accessible to all extensions that
belong to the same extension group as the specific extension.
PRIVATE TO: NULL
back
F1
next
F2
chg
F3
Figure 5-28: Private To Screen
Default: No lines are assigned to "Private To."
PROTEGÉ® 3X8 INSTALLATION
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5-15
Category 3 - Call Handling
11.3 - Call Handling - To view Call Handling
programming, press the F3 key "Show."
3. CALL HANDLING
back
next
F1
F2
show
F3
Figure 5-29: Call Handling Screen
Category 3 - Call Handling - Intrusion
11.3.1 - Call Handling - Intrusion - Intrusion, if permitted, allows a party to join a call on a CO line
occupied by an extension with the same or a lower
Class of Service. The setting of "Y" permits intrusion
on a line and extension basis. To disable intrusion
from any extension, press the F3 softkey, "Chg," and
toggle to "N."
• A party who intrudes on a call may talk with
all people on the line.
• If enabled an intrusion tone will be heard by
the extension.
INTRUSION: N
back
next
F1
F2
chg
F3
Figure 5-30: Intrusion Screen
Default: System intrusion is disabled.
Category 3 - Call Handling - Intrusion Tone
11.3.2 - Call Handling - Intrusion Tone - The intrusion tone, when enabled, alerts the extension user
that another party is entering into the conversation.
The setting of "Y" enables the intrusion tone. To disable the tone, press the F3 softkey, "Chg," and toggle
to "N."
INTRUS. TONE: Y
back
next
chg
Default: The intrusion tone is enabled.
F1
F2
F3
Figure 5-31: Intrusion Tone Screen
5-16
PROTEGÉ® 3X8 INSTALLATION
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Category 3 - Call Handling - Exclusive Hold
11.3.3 - Call Handling - Exclusive Hold - Line calls
that are placed on Exclusive Hold will be returned
to system hold after the programmed time in this
field expires. To enter programming in this field,
press the F3 softkey, "Chg," and enter 0-8 minutes.
By entering 0, Exclusive Hold is disabled.
EX_HOLD TIME: 0
back
next
chg
Default: Exclusive Hold is set at 0.
F1
F2
F3
Figure 5-32: Exclusive Hold Screen
Category 3 - Call Handling - Abandon Time
11.3.4 - Call Handling - Abandon Time - Establishes
the minimum duration of open that the Central
Office must produce for the system to recognize disconnect supervision. The timer range is 50 to
1500ms.
ABANDON TIM: 600
back
next
chg
Default: Abandon Time is set at 600ms.
F1
F2
F3
Figure 5-33: Abandon Time Screen
Category 3 - Call Handling - CO Flash
11.3.5 - Call Handling - CO Flash - The CO flash
specifies the duration of a hookflash generated by
the system to the public network. The duration
ranges between 0.1 to 3.0 seconds. Press the F3 softkey, "Chg," to enter the new setting.
CO FLASH: 0.7
back
next
chg
Default: The CO flash time is set at 0.7 seconds.
F1
F2
F3
Figure 5-34: CO Flash Screen
PROTEGÉ® 3X8 INSTALLATION
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5-17
Category 3 - Call Handling - Remind Time
11.3.6 - Call Handling - Remind Time - The Remind
Time allows the system to produce a beep at scheduled intervals to alert the extension user that an
intercom or line call is placed on hold. The range of
valid entries is 0 - 10 - 30 - 60 - 90 seconds. A setting
of 0 disables the reminder tone. Press the F3 softkey,
"Chg," to enter the new setting.
Default: The Remind Time beep occurs every 30
seconds.
REMIND TIME: 30
back
next
F1
chg
F2
F3
Figure 5-35: Remind Time Screen
Category 3 - Call Handling - Pause Time
11.3.7 - Call Handling - Pause Time - For applications, such as speed dial number, a pause can be
inserted to intentionally delay the dialing of digits
on outgoing CO line calls. By pressing the F3 softkey, "Chg," the pause time may be entered. The
range of valid entries is 1.5 - 2.0 - 3.5 - 5.0 seconds.
PAUSE TIME: 1.5
back
next
chg
Default: The pause time is 1.5 seconds.
F1
F2
F3
Figure 5-36: Pause Time Screen
Category 3 - Call Handling - PBX Code
11.3.8 - Call Handling - PBX Code - This field specifies the PBX code for access to the lines. The access
code can be either one or two digits in length with 09 and 00-99 being valid entries. To change the current entry, press the F3 softkey, "Chg," and enter the
new access code.
•
•
After the PBX code is dialed, a fixed pause
time of two seconds is automatically inserted
to allow time for connection with the central
office. Dialing continues after the one second
pause. The PBX code is also ignored by the
system when checking toll restriction for the
number dialed by the extension.
For PBX lines, toll restriction tables are
checked only after a PBX Code is entered. If
dialing does not begin with PBX code, toll
restriction tables are not checked.
PBX CODE: 9
back
next
F1
F2
chg
F3
Figure 5-37: PBX Code Screen
Default: The PBX code is 9.
5-18
PROTEGÉ® 3X8 INSTALLATION
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Category 3 - Call Handling - PBX Auto Pause
11.3.9 - Call Handling - PBX Auto Pause - To
shorten or extend the automatic pause that is
inserted after a PBX code is entered, press the F3
softkey, "Chg," and then enter a time between 1 and
9 seconds.
PBX AUTO PAUSE: 2
back
next
chg
Default: The pause time is two seconds.
F1
F2
F3
Figure 5-38: PBX Auto Pause Screen
Category 3 - Call Handling - Tone Duration
11.3.10 - Call Handling - Tone Duration - This field
determines the length of the tones the 3x8 system is
sending to the central office. To change the time,
press F3 softkey, "Chg," and enter the number of
milliseconds desired. The range of valid entries is 70
- 90 - 120 milliseconds.
REMIND TIME: 30
back
next
chg
Default: The tone signal is 70ms in length.
F1
F2
F3
Figure 5-39: Tone Duration Screen
Category 3 - Call Handling - Voice Mail Dialing Ratio
11.3.11 - Call Handling - Voice Mail Dialing Ratio If a voice mail system is connected to the system,
two fields under Voice Mail Dialing Ratio need to be
programmed. To proceed with programming the
Tone Time and Interval Digit Time, press the F3 softkey, "Chg."
VM DIALING RATIO
back
F1
next
F2
show
F3
Figure 5-40: Voice Mail Dialing Ratio Screen
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
5-19
Category 3 - Call Handling - Voice Mail Dialing Ratio
11.3.11.1 - Call Handling - Voice Mail Dialing Ratio
- Tone Time - This field determines the length of a
tone that is being sent by the 3x8 system to voice
mail. The range of valid entries is 60 - 90 - 120 - 150
milliseconds programmable in 30 millisecond increments. To change the value, press the F3 softkey,
"Chg," and enter the valid entry.
TONE TIME: 90
back
next
chg
Default: The length of tone is 90ms.
F1
F2
F3
Figure 5-41: Voice Mail Dialing Ratio Tone Time Screen
Category 3 - Call Handling - Voice Mail Dialing Ratio
11.3.11.2 - Call Handling - Voice Mail Dialing
Ratio - Int_Dgt Time - This field determines the
interval between tones by the 3x8 system to a voice
mail port. The range of valid entries is 60 - 90 - 120 150 milliseconds programmable in 30 millisecond
increments. To change the value, press the F3 softkey, "Chg," and enter the valid entry.
INT_DGT TIME: 90
back
next
chg
Default: The interval between tones is 90ms.
F1
F2
F3
Figure 5-42: Voice Mail Dialing Ratio Int_Dgt Time Screen
Category 3 - Call Handling - Recall Time
11.3.12 - Call Handling - Recall Time - This field is
specific to call transfer and call park. It determines
the length of time a call will ring unanswered at an
extension before the call will ring at the attendant or
specified extensions for a line. It also determines the
length of time a call is parked on an extension number. The range of valid entries is 10 - 16 - 30 - 60 - 90 120.
Default: The recall time is 30 seconds.
RECALL TIME: 30
back
next
F1
F2
chg
F3
Figure 5-43: Recall Time Screen
5-20
PROTEGÉ® 3X8 INSTALLATION
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MAINTENANCE MANUAL, JANUARY 2000
Category 3 - Call Handling - Alternate Ring Time
11.3.13 - Call Handling - Alternate Ring Time - To
determine the time a call will ring at the attendant's
station before it simultaneously rings at the alternate attendant's station, press the F3 softkey, "Chg,"
and enter the new time. The range of valid entries is
10 - 20 - 30 - 40 - 50 - 60 seconds.
ALT_RING TIME: 30
back
next
chg
Default: The alternate ring time is 30 seconds.
F1
F2
F3
Figure 5-44: Alternate Ring Time Screen
Category 3 - Call Handling - SLT Hookflash
11.3.14 - Call Handling - SLT Hookflash - To program the lower and upper recognition window for a
hookflash from a single line telephone, press the F3
softkey, "Show," to enter the programming.
SLT HOOK_FLASH
back
next
F1
show
F2
F3
Figure 5-45: SLT Hookflash Screen
START: 200
back
END: 800
next
F1
F2
chg
back
F3
Figure 5-46: SLT Hookflash Start Screen
The “Start” field determines the minimum valid
hookflash duration for a single line telephone. A
hookflash that is shorter than the value will be
ignored by the system. This number is always less
than the End Time. The range of valid entries is 60 100 - 200 - 300 - 400 - 500 - 600 - 700 - 800 - 900 - 1000
- 1100 - 1200 - 1300 - 1400 milliseconds.
F1
next
F2
chg
F3
Figure 5-47: SLT Hookflash End Screen
The “End” field establishes the maximum valid
hookflash duration for a single line telephone. A
hookflash that is longer than this time will register
as on-hook and cause a disconnect. This number is
always greater than the Start Time. The range of
valid entries is 100 - 200 - 300 - 400 - 500 - 600 - 700 800 - 900 - 1000 - 1100 - 1200 - 1300 - 1400 - 1500 milliseconds.
Default: The default minimum duration is 200ms.
Default: The default maximum duration is 800.
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
5-21
Category 3 - Call Handling - Operator Code
11.3.15 - Call Handling - Operator Code - This field
determines what digit is dialed by internal and
external callers to contact the operator. Valid entries
are 0 and 9. To change press the F3 softkey, "Chg."
This softkey acts as a toggle between the two valid
entries. Note: The Operator Code and the PBX Code
cannot be set to the same number. If the operator
code is set to 9, then the PBX code has to be 0.
Default: The access code is 0.
OPERATOR CODE: 0
back
next
F1
F2
chg
F3
Figure 5-48: Operator Code Screen
Category 3 - Call Handling - Dial Wait Time
11.3.16 - Call Handling - Dial Wait Time - Press the
F3 softkey, "Chg," if the Dial Wait Time needs to be
changed. The allowable entries are 0 - 8 seconds.
This field is used when the system does not detect
dial tone for any outgoing calls. The digits will be
dialed after the programmed Dial Wait Time
expires.
DIAL WAIT TIME: 1
back
next
chg
Default: The Dial Wait Time is one second.
F1
F2
F3
Figure 5-49: Dial Wait Time Screen
5-22
PROTEGÉ® 3X8 INSTALLATION
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MAINTENANCE MANUAL, JANUARY 2000
Category 4 - Resource
11.4 - Resource - To view Resource programming,
press the F3 key "Show."
4. RESOURCE
back
next
F1
show
F2
F3
Figure 5-50: Resource Screen
Category 4 - Resource - System Time
11.4.1 - Resource - System Time - To change the
system's internal clock, including the year, month,
date, weekday, hour and minute, press the F3 softkey, "Show."
Press the F3 softkey, "Chg," to enter a different
month or weekday. After the field is cleared, the F2
softkey assumes the function of a "Save" key. Enter
the new month and press the F2 softkey.
Press the F3 softkey, "Chg," to enter the year, date,
hour or minute. After the field is cleared, the F2 softkey assumes the function of a "Save" key. Enter the
new date and press the F2 softkey.
YEAR: 99
back
F1
next
chg
F2
F3
WEEKDAY: FRI
F1
back
F1
chg
F2
F3
Figure 5-55: System Time Weekday Screen
AND
F1
F2
F3
DAY: 01
next
F2
chg
F3
Figure 5-53: System Time Month Screen
back
show
Figure 5-51: System Time Screen
HOUR: 00
next
PROTEGÉ® 3X8 INSTALLATION
back
next
F1
MONTH: JAN
Figure 5-52: System Time Year Screen
back
SYSTEM TIME
back
F1
next
F2
chg
F3
Figure 5-54: System Time Day Screen
MINUTE: 00
next
F2
chg
F3
Figure 5-56: System Time Hour Screen
MAINTENANCE MANUAL, JANUARY 2000
back
F1
next
F2
chg
F3
Figure 5-57: System Time Minute Screen
5-23
Category 4 - Resource - User Names
11.4.2 - Resource - User Names - To view or program user names for active extensions on the 3x8
system, press the F3 softkey, "Show."
Press the F3 softkey, "Chg," and enter a valid
extension number. If no name has been entered, the
display will read "Empty." Press the F3 softkey,
"Chg," and use the dialpad to enter a seven-character name.
• Press the " # " key to move the cursor one
space.
• Use the 0 key to enter the letters Q, Z, period
and the numeral 0.
• Press 0 once for Q, twice for Z, three times for a
period and four times for 0.
• The letters are entered as uppercase.
• Use the 1 key to enter a comma, dash, ampersand or the numeral 1.
• Press 1 once for comma, twice for dash, three
times for ampersand and four times for 1.
USER NAMES
back
next
F1
show
F2
F3
Figure 5-58: User Names Screen
EXT 10: EMPTY
back
next
chg
Default: The user name is empty.
F1
F2
F3
Figure 5-59: User Name Programming Screen
Category 4 - Resource - Attendant
11.4.3 - Resource - Attendant - To designate the
extension number for the attendant, press the F3
softkey, "Chg," and enter a valid extension number.
• Normally, all transferred calls that are unanswered when the Recall Timer expires recall to
the attendant.
• A system must have an extension designated
as an attendant.
• When the attendant is changed, the attendant
programming of Line, Receive and Ring
Assignment have to be programmed for the
new attendant.
• An attendant cannot be assigned to a single
line telephone.
ATTENDANT: 10
back
next
F1
F2
chg
F3
Figure 5-60: Attendant Screen
Default: The attendant is extension 10.
5-24
PROTEGÉ® 3X8 INSTALLATION
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Category 4 - Resource - Alternate Attendant
11.4.4 - Resource - Alternate Attendant - To program a second extension to be an alternate ringing
site for incoming calls that are not answered by the
attendant in 30 seconds, press the F3 softkey, "Chg,"
and enter an extension number. Only extensions
that are programmed on the system can be designated as an alternate attendant.
ALTERNATE: NULL
back
next
chg
Default: There is no alternate attendant.
F1
F2
F3
Figure 5-61: Alternate Attendant Screen
Category 4 - Resource - Night Switching
11.4.5 - Resource - Night Switching - To program
the time of day by day of week for the system to
automatically switch between Day and Night
Modes, press the F3 softkey, "Show."
Press the F2 softkey, "Next," until the correct day
is displayed. Once the day is correct, press the F3
softkey, "Show."
For each day the Start and End times must be
programmed. Use the F3 softkey, "Chg," to enter the
time in the field. Once the information is entered,
the Service Mode must be changed to Time for the
programming to take affect.
NIGHT SWITCHING
back
next
F1
show
F2
F3
Figure 5-62: Night Switching Screen
Note: If the attendant forces the system into Night Mode
using F63 the automatic switching mode is disabled. To
return to automatic switching, the attendant has to access
F#0 and change the service mode to Time.
MONDAY
back
next
show
Default: System is in day service mode.
F1
F2
F3
Figure 5-63: Night Switching by Day Screen
NIGHT END: 0800
NIGHT START: 1700
back
next
F1
F2
AND
F1
F3
Figure 5-64: Night Switching Start Programming
PROTEGÉ® 3X8 INSTALLATION
back
chg
next
F2
chg
F3
Figure 5-65:Night Switching End Programming
MAINTENANCE MANUAL, JANUARY 2000
5-25
Category 4 - Resource - Database Password
11.4.6 - Resource - Database Password - To change
the database password, press the F3 softkey, "Chg,"
and enter the new password. It must be six digits in
length.
DB PSWD: _
bksp
show
chg
Note: If a system database password is forgotten or lost,
power off the system and power it back on. The default
password of 000000 can be used again within the first 30
seconds.
F1
F2
F3
Default: The system database password is 000000.
Figure 5-66: Database Password Screen
Category 4 - Resource - Premises Message
11.4.7 - Resource - Premises Message - To view or
program premise messages for use by all active
extensions on the 3x8 system, press the F3 softkey,
"Show."
The six initial system preset premise messages can
be customized. Press the F3 softkey, "Chg," and use
the dialpad to enter a 16-character message.
• Press the " # " key to move the cursor one space.
• Use the 0 key to enter the letters Q, Z, period
and the numeral 0.
• Press 0 once for Q, twice for Z, three times for a
period and four times for 0.
• The letters are entered as uppercase.
• Use the 1 key to enter a comma, dash, ampersand or the numeral 1.
• Press 1 once for comma, twice for dash, three
times for ampersand and four times for 1.
OUT FOR LUNCH
back
F1
chg
F3
Figure 5-68: Out for Lunch Screen
IN A MEETING
back
F1
chg
F3
Figure 5-71: In a Meeting Screen
5-26
back
F1
F1
chg
F3
F3
back
F1
next
F2
chg
F3
Figure 5-70: Left for the Day Screen
ON VACATION
next
F2
F2
LEFT FOR THE DAY
Figure 5-69: Be Back SoonScreen
back
show
Figure 5-67: Premises Message Screen
next
F2
next
F1
OUT OF OFFICE
next
F2
back
BE BACK SOON
next
F2
PREMISES MESSAGE
chg
F3
Figure 5-72: Out of Office Screen
PROTEGÉ® 3X8 INSTALLATION
back
F1
next
F2
chg
F3
Figure 5-73: On Vacation Screen
AND
MAINTENANCE MANUAL, JANUARY 2000
Category 4 - Resource - System Speed Dial
11.4.8 - Resource - System Speed Dial - To view or
program system speed dial numbers, press the F3
softkey, "Show."
The system speed dial numbers are 20 - 99. Enter
a valid number and press the F2 softkey, "Show." If a
number is assigned to that speed dial number, it will
be displayed. If no number is assigned, the word
EMPTY is displayed. To assign a number to the
empty number, press the F3 softkey, "Chg," and
enter the number. A field may contain up to 16 digits. Valid contents of the field are the digits 0 - 9, #, *,
pause, flash and the speed dial chaining code
"F(Function)lnn." A pause is entered by pressing
F70. A flash is entered by pressing F3. Both a pause
and a flash are treated as a single digit.
To chain one speed dial bin to another already
programmed bin, create the new speed dial bin and
using any of the valid entries listed above. At the
end of the new speed dial number enter Function 1
plus the two-digit bin number to which the new
speed dial number is being chained. The 3x8 treats
the chaining command "Flnn" as three digits. Note
that when Function 1 is entered the 3x8 displays it
as @.
SYSTEM SPD NUM
back
next
F1
F2
show
F3
Figure 5-74: System Speed Dial Screen
SPEED NUM: _
bksp
next
F1
F2
chg
F3
Figure 5-75: System Speed Dial Programming Screen
Default: All system speed dial numbers are empty.
Category 4 - Resource - Line Copy
11.4.9 - Resource - Line Copy - After programming
a line, Protegé® 3x8 allows the customized features
to be copied to any lines. This is accomplished from
the Line Copy feature by pressing the F3 softkey,
"Show."
Enter the number of the previously programmed
line, and press the F2 softkey, "Save."
Enter the number of the line to copy the line features to, and press the F2 softkey, "Save."
The line copy feature copies the following parameters: line type, dialing type, line group, and private to assignment.
LINE COPY
back
next
F1
F2
show
F3
Figure 5-76: Line Copy Screen
Default: There is no programming.
COPY FROM: _
bksp
F1
next
F2
COPY TO: _
chg
F3
Figure 5-77: Line Copy From Screen
PROTEGÉ® 3X8 INSTALLATION
AND
bksp
F1
next
F2
chg
F3
Figure 5-78: Line Copy To Screen
MAINTENANCE MANUAL, JANUARY 2000
5-27
Category 4 - Resource - Extension Copy
11.4.10 - Resource - Extension Copy - After
programming an extension, Protegé® 3x8 allows the
customized features to be copied to any extension.
This is accomplished from the Extension Copy feature by pressing the F3 softkey, "Show."
Enter the number of a previously programmed
extension, and press the F2 softkey, "Save."
Enter the number of the of the extension to copy
the extension features to, and press the F2 softkey,
"Save."
The extension copy feature copies the following
database parameters: day COS, night COS, line
assignment, receive assignment, ring assignment,
extension group, function key allow, system speed
check, and
intercom
COPY FROM: _
mode.
bksp
F1
next
F2
chg
EXTENSION COPY
back
next
F1
F2
Default: There is no programming.
COPY TO: _
next
F1
Figure 5-80: Extension Copy From Screen
F3
Figure 5-79: Extension Copy Screen
bksp
F3
show
chg
F2
F3
Figure 5-81: Extension Copy To Screen
Category 4 - Resource - KSU Revision
11.4.11 - Resource - KSU Revision - This view-only
feature displays the Protegé® 3x8 software version
number.
KSU REVISION
back
next
F1
F2
show
F3
Figure 5-82: KSU Revision Screen
KSU: K03UF0.F06
back
next
F1
F2
F3
Figure 5-83: KSU Revision Number Screen
5-28
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
Category 4 - Resource - Feature Key Copy
11.4.12 - Resource - Feature Key Copy - After
programming a keyset's feature keys, Protegé® 3x8
allows the customized feature key programming to
be copied to the same type of keyset. This is accomplished from the Feature Key Copy feature by pressing the F3 softkey, "Show."
Enter the extension number of a previously programmed keyset, and press the F2 softkey, "Save."
Enter the number of the of the extension to copy
the features to, and press the F2 softkey, "Save."
Note: This programming can rearrange the line
assignment for an extension. In some cases the private
line may be removed.
Default: There is no programming.
FEATURE KEY COPY
back
F1
F1
next
F2
AND
F3
COPY TO: _
chg
F3
Figure 5-85: Key Copy From Screen
PROTEGÉ® 3X8 INSTALLATION
F2
show
Figure 5-84: Feature Key Copy Screen
COPY FROM: _
bksp
next
bksp
F1
next
F2
chg
F3
Figure 5-86: Key Copy To Screen
MAINTENANCE MANUAL, JANUARY 2000
5-29
Category 5 - Restriction
11.5 - Restriction - To program Toll Restriction
programming, press the F3 softkey, "Show."
5. RESTRICTION
back
next
F1
F2
show
F3
Figure 5-87: Restriction Screen
Category 5 - Restriction - Dialing Table
11.5.1 - Restriction - Dialing Table -Press the F3
softkey again to program the Digit Interval Table.
DIALING TABLE
back
next
F1
F2
show
F3
Figure 5-88: Dialing Table Screen
5-30
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
Category 5 - Restriction - Dialing Table
11.5.1.1 - Restriction - Dialing Table - DGT Interval
- There is a possibility of 100 different number intervals with Toll Restriction. Enter a number between
001 - 100 and press the F2 softkey, "Show."
If the Starting Digit String has not been programmed, the screen will display the word "Empty."
If it has been programmed, the screen will display
the starting digit. To add or change a number, press
the F3 softkey, "Chg," and enter a number up to 10
digits in length.
If the End Digit String has not been programmed,
the screen will display the word "Empty." If it has
been programmed, the screen will display the starting digit. To add or change a number, press the F3
softkey, "Chg," and enter a number up to 10 digits in
length.
The following are tips for programming the Start
and End Digit Strings:
• To allow one specific number or range, the
same number must be programmed in the
both the "Start" and "End" interval field for the
associated COS. For example, to allow the dialing of "800" numbers, then 1800 must be in
both interval fields.
• Toll
Restriction
assumes
that
any
number/range not entered in the Toll Restriction fields is denied.
• A dialed number is allowed if the same COS is
assigned to the same number in more than one
interval.
• To allow any number, program a “don’t care”
digit. Enter Function 7#, which will display an
“x” in the programming signifying any number is allowed.
DGT INTERVAL: _
bksp
show
F1
chg
F2
F3
Figure 5-89: Digit Interval Screen
0
Ô
back
next
F1
F2
chg
F3
Figure 5-90: Digit Interval Starting Digit Screen
Ô#
back
F1
next
F2
chg
F3
Figure 5-91: Digit Interval Ending Digit Screen
PROTEGÉ® 3X8 INSTALLATION
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5-31
Category 5 - Restriction - Dialing Table
11.5.1.2 - Restriction - Dialing Table - Extension
COS - After completing the Digit Interval Table, the
next step is to assign programmed intervals to each
Class of Service. Remember that both the Day and
Nite Allowed needs to be programmed.
When an extension makes an outgoing call, the
system checks that extension's class of service to
determine whether or not the extension has
approval to make that type of call. To allow an
extension to make calls that might otherwise be
restricted, change the Class of Service. For every
Digit Interval Table programmed, the Day and
Night Class of Services must be programmed. Press
the F3 softkey, "Show," to view each of the eight
classes of service.
To enable each class of service to use each interval
press the F3 softkey, "Chg," to toggle between "Y"
and "N."
DAY ALLOWED
back
F1
next
F2
show
F3
CLASS 0: Y
F1
next
F1
F2
show
F3
Figure 5-92: Extension Class Of Service Screen
Default: The Digit Interval Table is empty except
interval number "001" which has the digit string "0"
to "#" stored. This interval is used for extensions
with the Class of Service 0 only.
back
next
F1
F2
show
F3
Figure 5-94: Extension Night Allowed COS Screen
CLASS 1: N
next
F2
Figure 5-95: Extension COS Screen
5-32
back
NITE ALLOWED
Figure 5-93: Extension Day Allowed COS Screen
back
EXTENSION COS
chg
F3
back
next
F1
F2
chg
F3
Figure 5-96: Extension COS Screen
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
Category 6 - Control
11.6 - Control - This category contains programming
for Voice Mail and offers the ability to cold and
warm start the Protegé® 3x8 system. To enter Voice
Mail programming or restart the system, press the
F3 softkey, “Chg."
6. CONTROL
back
next
F1
show
F2
F3
Figure 5-97: Control Screen
Category 6 - Control - Voice Mail
11.6.1 - Control - Voice Mail - Press the F3 softkey
again to gain access to the Voice Mail or the F2 softkey, "Next," to move to the restart screens.
If continuing through the Voice Mail category,
press the F3 key again to define the voice mail group
members.
Every voice mail port must be programmed to a
Voice Mail group, including the B1 and B2 channels.
For example if the voice mail ports are 13 and 14,
then their corresponding B2 channels, 61 and 62 also
should be programmed. The system supports eight
Voice Mail Hunt Group Members. Enter the port
numbers by pressing the F3 softkey, "Chg." Enter the
port number and press the F2 softkey, which now
displays "Save." Once the port number is saved, the
F2 softkey again displays "Next." Press it to move to
the next Hunt Group member. Repeat this process
until all voice mail ports are programmed.
•
•
The voice mail hunt group directory number is
82.
To provide “delayed ring” on all extensions,
program the Alternate Attendant as voice mail
hunt group directory number 82.
VOICE MAIL
back
next
F1
show
F2
F3
Figure 5-98: Voice Mail Screen
VM GROUP MEMBER
back
F1
next
F2
show
F3
Figure 5-99:Voice Mail Group Member Screen
1: NULL
back
F1
next
F2
chg
F3
Figure 5-100: Voice Mail Individual Member Screen
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
5-33
Category 6 - Control - Voice Mail
11.6.1.1 - Control - Voice Mail - Prefix Code - To
program the Prefix Codes that are sent by the KSU
to the Voice Mail when Voice Mail answers a call,
press the F3 softkey, "Show." There are five different
fields that must be programmed. Press the F2 softkey, "Next," to move through the five fields.
When the Prefix Code needs to be changed in a
field, press the F3 softkey, "Chg," and enter the new
code. The maximum length of a Prefix Code is four
digits.
Default: ICM/VM
Transfer
Busy Fwd
No_Ans Fwd
Direct Fwd
F1
chg
F2
F3
next
F2
show
F2
F3
back
F1
BUSY FWD: 11
next
chg
F2
F3
Figure 5-103: Transfer Screen
NO_ANS FWD: 11
F1
F1
TRANSFER: 11
next
next
Figure 5-101: Voice Mail Prefix Code
Figure 5-102: ICM/VM Screen
back
back
12
11
11
11
11
ICM/VM: 12
back
PREFIX CODE
back
F1
next
chg
F2
F3
Figure 5-104: Busy Forward Screen
DIRECT FWD: 11
chg
F3
Figure 5-105: No Answer Forward Screen
back
F1
next
F2
chg
F3
Figure 5-106: Direct Forward Screen
Category 6 - Control - Voice Mail
11.6.1.2 - Control - Voice Mail - Suffix Code -The
Suffix Code is any numbers that follow the extension number when a call is directed to a voice mail.
It can be up to two digits in length.
SUFFIX CODE: NULL
back
next
chg
Default: This field is set to zero.
F1
F2
F3
Figure 5-107: Voice Mail Suffix Code Screen
5-34
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
Category 6 - Control - Voice Mail
11.6.1.3 - Control - Voice Mail - Disconnect Digits The disconnect digits are sent to the voice mail
when a call is terminated by the system. The maximum number of digits is eight.
DIS DGT: TTTTTT
back
next
chg
Default: * * * * * *
F1
F2
F3
Figure 5-108: Voice Mail Disconnect Digits Screen
Category 6 - Control - System Warm Start
11.6.2 - Control - System Warm Start - A system
warm start is performed when the system needs to
be reset, but the customized programming needs to
remain. Press the F3 softkey, "Chg," to continue with
the warm start.
Before the system will reset itself, the system
prompts to determine if this action is needed. To
continue with the warm start, press the F3 softkey,
"Yes." To abort the warm start, press the F1 softkey,
"No."
Note: All call processing will immediately cease.
SYS WARM START
back
next
F1
show
F2
F3
Figure 5-109: System Warm Start Screen
CHK PSWD: _
bksp
F1
next
F2
chg
F3
Figure 5-110: System Warm Start Password Screen
Are you sure?
no
F1
yes
F2
F3
Figure 5-111: System Warm Start Confirmation Screen
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
5-35
Category 6 - Control - System Cold Start
11.6.3 - Control - System Cold Start
SYS COLD START
System Cold Start defaults the database. All prior
customized programming will be lost, and all
database parameters will be returned to default
parameters.
Perform a system cold start to reset the system, and
default the database. Press the F3 softkey, "Chg," to
continue with the cold start.
Before the system will reset itself, the system
prompts to determine if this action is needed. To
continue with the cold start, press the F3 softkey,
"Yes." To abort the cold start, press the F1 softkey,
"No."
Note: All call processing will immediately cease.
bksp
next
F1
show
F2
F3
Figure 5-112: System Cold Start Screen
CHK PSWD: _
bksp
F1
next
F2
chg
F3
Figure 5-113: System Cold Start Password Screen
Are you sure?
no
F1
yes
F2
F3
Figure 5-114: System Cold Start Confirmation Screen
5-36
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
6 Troubleshooting
2) Connect the grounding wrist strap to an
approved ground.
3) Find the anti-static bag containing the EPROM
chip for the Common Control Board.
4) Place an anti-static bag on a level surface, and,
observing static discharge precautions, place
the KSU on the bag.
5) Being careful not to touch the chip pins,
remove the EPROM from its carrier.
6) Insert the EPROM in its socket. Align the notch
on the chip with the notch on the socket. Make
sure that all pins are properly seated.
7) Replace the KSU cover and the four screws
that hold it in place.
8) Move the RAM switch from On to Reset. Wait
10 seconds and return the switch to the On
position.
9) Return the KSU to its wall mount (if applicable).
10) Apply power.
11) Observe the heartbeat LED on the KSU side
panel for proper indication.
This chapter describes basic troubleshooting techniques to identify and correct system problems.
When help is required, contact Sprint Products
Group Technical Services at 1-800-791-1100. Identify
the system as a 3x8 and have the following information available:
• Number of lines and extensions on the system
• Type of phones connected to the system - business with display, business without display or
single line telephone
• Type of analog devices, such as analog
adapters, fax machines, etc., are attached to the
system
• Types troubleshooting procedures, if any, used
• Whether you are a certified Protegé® technician
1. Normal Operation
A correctly installed 3x8 system will exhibit the
following events and indications when turned on.
1) The power LED will light immediately.
2) Approximately 10 seconds after start up the
power LED will blink rapidly.
3) All phones that are not connected to an anlog
adapter will ring twice and then become operational.
If any of these events or indications do not occur,
the system may not operate properly.
2. Upgrading the System
Software
When upgrading the software on a 3x8 system, the
following procedure should be followed:
1) If mounted, remove the KSU and place it on a
solid surface. Remove the four screws from the
cover.
PROTEGÉ® 3X8 INSTALLATION
AND
3. Cold Starting the System
(Defaulting the Database)
To perform a System Cold Start, follow the steps
below:
1) Enter programming through a display phone
by pressing the Function, #, * keys. A prompt
for the "DB PSWD" will be displayed.
2) Using the dial pad, enter the password and
press the "show" key.
3) Proceed to the "Control" category by pressing
the "next" key.
4) When "6. Control" is displayed, press the
"show" key. The first item displayed is "Voice
Mail."
MAINTENANCE MANUAL, JANUARY 2000
6-1
5)
6)
7)
Press the "next" key to move to "SYS COLD
START." The system will display the prompt
"CHK PSWD." Enter the database password at
this time, and press “show."
The system will prompt "Are you sure?" On
the display will be "yes" or "no" from which to
choose.
The system will reboot and all prior
customized programming will be lost, and all
database parameters will be returned to
default parameters.
4. Troubleshooting
The following includes information on problems and
possible causes with corrective actions to take.
If the problem does not match any of the descriptions, contact Sprint Products Group at 1-800-7911110. The SPG technical support center is open
Monday through Friday from 7:30 a.m. to 5:30 p.m.
CST.
into the 3x8 KSU.
4.2.2 LCD Displays “DB Setup Failure”
Software is installed properly, but when accessing
the database, error tones are heard and the phone's
LCD displays "DB setup failure."
Check to see that the EPROM pins are seated
properly. If the EPROM is properly seated, remove
power and slide the RAM switch from On to Reset
for 10 seconds. Return the switch to the On position
and reconnect power to the KSU.
4.2.3 The heartbeat LED on the 3x8 KSU is lit solid
red
The software EPROM pins are not seated properly
on the IC socket. Remove power from the KSU and
gently pry the EPROM upward. Reseat the EPROM
and reconnect power.
4.1 Extensions
4.1.1 Accessing An Outside Line
Extensions cannot access outside lines by pressing an
access code. The Line Type Assignment is set to PBX
because it is behind a PBX system.
Check to see if the PBX Access Code is programmed correctly. An incorrect PBX Access Code
will deny users access to outside lines.
4.1.2 Flashing LED Must Be Pressed To Answer ICM
Or Incoming Call
Users cannot pick up the handset to answer an
incoming or intercom call. The flashing LED must be
pressed.
The Automatic Line Selection is set to ICM with
Voice Call and Auto Answer disabled. Enable Auto
Answer.
4.1.3 Busy Display Phone Does Not Ring
If a display phone is busy on a call, then the phone
will not ring if there is an incoming call.
Check to see if Busy Ring is disabled on the
phone. Function # 2 acts as a toggle and will enable
Busy Ring.
4.2 System
4.2.1 The red heartbeat LED is not lit.
The KSU is not receiving any power. Check to see
that the AC transformer is plugged into a working
outlet. Check to see that the power cord is plugged
6-2
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
Index
Class Of Service 4-3, 5-4, 5-8, 532
CO Flash 5-4, 5-17
CO Line Connections 3-6
Conference 4-10
Control category 5-33
3x8 Capacity 1-1
3x8 Software 5-1
A
Abandon Time 5-4, 5-17
Alarm 4-8
Alphanumeric Display 4-1
Advisory Message 4-12
Alternate 5-5, 5-25
Alternate Ring Time 5-4, 5-21
Analog Adapter 1-1, 4-1
Attach KSU Cables 3-4
Attendant 4-2, 5-5, 5-24
Auto Answer 4-8
Automatic Hold 4-8
Automatic Line Selection 4-8
Database Programming 4-3
Database Records 5-2
DB Password 5-5
Default Database Settings 5-6
Defaulting the Database 6-1
Dial Access to Features 4-10
Dial Intercom Non-blocking 4-3
Dial Pulse to DTMF Conversion
4-10
Dial Wait Time 5-4, 5-22
Dialing 5-13
Dialing Table 5-5, 5-30
Dialing Table - DGT Interval
5-31
Dialing Table - Extension COS
5-32
Dialing Type Selection 4-3, 5-4
Direct Pick Up 4-8
Direct Station Selection 4-10
Discriminating Ringing 4-3
Distinctive Ringing 4-10
DND Override 4-11
Do Not Disturb 4-10
DSS see Direct Station Selection
BACK command 5-2
Background Music 4-2
Barge In see Intrusion
Battery Back Up 4-2
BKSP command 5-2
Busy Ring 4-8
C
PROTEGÉ® 3X8 INSTALLATION
AND
F
Feature Cancellation 4-11
Feature Key Copy 5-5, 5-29
Fixed or Maximum Length
Parameters 5-5
Fixed Time Value Parameters 5-5
Flash 4-11
Flexible Line 4-3, 5-9
Flexible Receive 4-3, 5-9
Flexible Ring 4-4, 5-10
Function Key Usage 5-4, 5-11
D
B
Cabinet 3-3
Call Abandon 5-4
Call Attendant 4-2
Call Forward 4-9
Call Handling category 5-16
Call Operator 4-2
Call Park 4-9
Call Waiting 4-9
Callback 4-8
Calling Party Identification 4-2
Camp On Busy Line 4-10
Camp On Busy Station 4-10
CHG command 5-2
Extension Group 5-4, 5-10
Extension Position 5-4, 5-11
External Music Source 4-3
External Page 4-3
E
Enter Database Programming
5-7
EPROM Installation 3-4
Exclusive Hold 4-11, 5-4, 5-17
EXIT command 5-2
Extension Copy 5-5, 5-28
MAINTENANCE MANUAL, JANUARY 2000
G
Group Pick Up 4-9
H
Hold 4-11
Hold Indication 4-11
Hold Reminder 4-4
Hot Dial Pad 4-11
Hour Mode 4-4
I
ICM Mode 5-4
ICM Voice to Ring Call
Interchange 4-11
In Use Indication 4-11
Initialization 3-9
Install KSU 3-4
Install MDF 3-2
Installation Safety Guidelines
3-2
Inter_Digit Time 5-20
i-1
Pause Time 5-4, 5-18
PBX Auto Pause 5-4, 5-19
PBX Code 5-4, 5-18
PBX Compatibility 4-5
Power Failure Transfer 3-7, 4-5
Power Requirements 3-2
Power Up Initialization 5-1
Preliminary Checklist 3-1
Premises message 4-12, 5-5, 5-26
Privacy 4-5
Private Line 4-5
Private To 5-4, 5-15
Programmable User Feature
Keys 4-13
Intrusion 4-2, 5-4, 5-16
Intrusion Tone 5-4, 5-16
K
Key Inquiry 4-12
Key Service Unit 1-2
Keyset User Guides 1-2
KSU Revision 5-5, 5-28
L
Last Number Redial 4-12
Liability 1-2
Line Assignment 5-4
Line category 5-13
Line Copy 5-5, 5-27
Line Group Assignment 4-4, 5-4,
5-14
Line Interface 4-4
Line Pool 4-12
Line Signaling 4-4
Line Type Assignment 4-4, 5-4,
5-14
Location 3-1, 5-4
N
NEXT command 5-2
Night Mode see Night Service
Night Service 4-13
Night Service Station 4-4
Night Switching 5-5, 5-25
Normal Operation 6-1
O
On Hook Dialing 4-13
Operator Code 5-4, 5-22
Overflow Attendant 4-1
P
Toll Restriction 4-6
Tone Duration Selection 4-6,
5-19
Tone Time 5-4, 5-20
Tools and Supplies 3-2
Transfer 4-14
Transfer Beep 4-14
Troubleshooting 6-2
Trunkline see Line category
U
Upgrading the System Software
6-1
User Names 5-5, 5-24
User Name Programming 4-6
R
Rebooting the System 5-2
Recall 4-5
Recall Time 5-4, 5-20
Receive Assignment 5-4
Release 4-13
Resource category 5-23
Restriction category 5-30
Remind Time 5-4, 5-18
Ring Assignment 5-4
Ringing Line Preference 4-5
Running Station Cable 3-6
M
Manual Line Access 4-12
Meet Me Answer 4-12
Message Waiting 4-12
Messaging see Premises Message
Mixed Dialing 4-13
Music On Hold 4-4
Mute 4-13
T
V
Voice Mail 4-7, 5-5, 5-33
Voice Mail - Disconnect Digits
5-35
Voice Mail - Prefix Code 5-34
Voice Mail - Suffix Code 5-34
Voice Mail Dialing 5-4, 5-19
Voice Mail Group Answer 5-4,
5-13
Volume Control 4-14
S
SAVE command 5-2
Saved Number Redial 4-13
Selecting Database Items 5-2
Service Mode 4-14
SHOW command 5-2
SLT Hookflash 5-4, 5-21
Software License 5-1
Speed Dialing see System Speed
Dial
Station Cabling 3-5
Station Feature Status Check
4-14
Station Group Assignment 4-5
Station Loop Resistance 3-6
Station Numbering Plan 4-6
System Cold Start 5-5, 5-36
System Parameter Settings 5-5
System Requirements 5-1
System Speed Check 5-4, 5-12
System Speed Dial 4-14, 5-5, 5-27
System Time 4-6, 5-5, 5-23
System Warm Start 5-5, 5-35
Paging 4-13
Password 5-7
Pause 4-4
i-2
PROTEGÉ® 3X8 INSTALLATION
AND
MAINTENANCE MANUAL, JANUARY 2000
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