Sony VGP-DDRW4 User's manual

Sony VGP-DDRW4 User's manual
DVD±RW Drive
VGP-DDRW4
Operating Instructions
Printed on 70% or more recycled paper
using VOC (Volatile Organic Compound)free vegetable oil based ink.
http://www.sony.net/
 2006 Sony Corporation / Printed in Japan
2-685-901-12 (1)
S400
WARNING
To reduce the risk of fire or
electric shock, do not expose this
apparatus to rain or moisture.
Dangerously high voltages are
present inside the unit. Do not
open the cabinet. Refer servicing
to qualified personnel only.
CAUTION - CLASS 3B VISIBLE
AND INVISIBLE LASER
RADIATION WHEN OPEN.
AVOID EXPOSURE TO THE
BEAM.
• Use this product only with the supplied AC adapter.
• To disconnect this product completely from mains
voltage, unplug the AC adapter.
• Make sure that the socket outlet is easily accessible.
For customers in the U.S.A.
Owner’s Record
The model number and the serial number are located
on the bottom of the drive. Record the serial number
in the space provided below. Refer to this number
whenever you call your Sony dealer regarding this
product.
Model No. VGP-DDRW4
Serial No. ________________________________
FCC Notice
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the
interference using one or more of the following
measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and
receiver.
2
– Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
– Consult the dealer or an experienced radio/TV
technician for help.
The shielded interface cable recommended in this
manual must be used with this equipment in order to
comply with the limits for a digital device pursuant to
subpart B of Part 15 of FCC.
You are cautioned that any changes or modifications
not expressly approved in this manual could void
your authority to operate this equipment.
For questions regarding your product or for the Sony
Customer Information Service Center nearest you,
call 1-888-476-6972 in the United States or 1-800961-7669 in Canada.
The number below is for FCC related matters only.
Declaration of Conformity
Trade Name:
SONY
Model No.:
VGP-DDRW4
Responsible Party: Sony Electronics Inc.
Address:
16530 Via Esprillo, San
Diego, CA 92127 U.S.A.
Telephone No.:
858-942-2230
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
Caution
The use of optical instruments with this product will
increase eye hazard.
As the laser beam used in this product is harmful to
eyes, do not attempt to disassemble the cabinet. Refer
servicing to qualified personnel only.
For customers in Canada
This Class B digital apparatus complies with
Canadian ICES-003.
Making copies of and using CD-ROMs,
DVD-ROMs, DVD video discs, or music CDs
may violate copyright laws or the terms of the
End-user Licenses provided with such discs. Be
sure to comply with copyright laws and the
terms of the End User Software License when
making or using original CDs and DVDs.
If you have any questions regarding copyright
laws or the terms of the End-user Software
License, please consult the appropriate legal
experts.
• VAIO,
and Eco Info logo are
trademarks of Sony Corporation.
• Microsoft, Windows, and Windows Vista are
registered trademarks or trademarks of
Microsoft Corporation in the United States and/
or other countries.
• i.LINK is a designation referring to IEEE 13941995 and IEEE 1394a-2000. i.LINK and the
i.LINK logo “
” are trademarks of Sony
Corporation.
• Manufactured under license from Dolby
Laboratories. "Dolby", "Pro Logic", and the
double-D symbol are trademarks of Dolby
Laboratories.
Confidential unpublished works. Copyright
1992 - 1997 Dolby Laboratories. All rights
reserved.
• Sony personal computers equipped with this
drive incorporate copyright protection
thechnology that is protected by U.S. patents
and other intellectual property rights. Use of
this copyright protection technology must be
authorized by Macrovision and is intended for
home and other limited viewing uses only
unless otherwise authorized by Macrovision.
Reverse engineering or disassembly is
prohibited.
• All other names of systems, products, and
services are trademarks of their respective
owners.
• In the manual, the ™ or ® marks are not
specified.
• In this manual, Microsoft® Windows® XP
Home Edition and Microsoft® Windows® XP
Professional are referred to as Windows XP.
• In this manual, Windows Vista™ Home Basic,
Windows Vista™ Home Premium, Windows
Vista™ Business and Windows Vista™
Ultimate are referred to as Windows Vista.
3
Table of Contents
Overview ................................................ 5
Compatible personal computers ...... 6
Compatible discs ............................. 7
Supplied Accessories ............................ 10
Locating the Controls and Connectors . 11
Connecting the Drive ............................ 12
Disconnecting the drive from the
personal computer ....................... 14
Basic Operation .................................... 15
Power management information ... 15
Inserting a disc .............................. 15
Removing a disc ............................ 17
Precautions Before Use ........................ 19
Precautions when writing data ...... 19
Playing an Audio CD ............................ 20
Playing a DVD video ............................ 20
Notes about playing DVD video ... 20
Notes about DVD video discs ....... 21
Performing a System Recovery on a
Personal Computer ............................ 22
Precautions ........................................... 23
Maintenance ......................................... 24
Getting Help ......................................... 25
Specifications ....................................... 26
Troubleshooting .................................... 28
4
Overview
This product is a DVD±RW drive with the i.LINK (IEEE1394) interface.
The drive has the following features:
• You can write data to a variety of discs such as DVD+R DL (Double
Layer), DVD+R, DVD+RW, DVD-R DL (Dual Layer), DVD-R, DVDRW, CD-R, and CD-RW. For information on the data transfer rate during
data write, see “Specifications” (page 26).
• Reads DVD+R DL (Double Layer), DVD+R, DVD+RW, DVD-R DL
(Dual Layer), DVD-R, DVD-RW, DVD-ROM, CD-R, CD-RW, and CDROM discs. DVD-ROM discs are read at a speed of 8× max. (10800 KB/s),
and CD-ROM discs at a speed of 24× max. (3600 KB/s).
• Can play back digital audio CD using the personal computer speakers, if
the personal computer supports this function (see page 20).
• Can be used to easily reinstall the operating system on the personal
computer using a recovery disc, if the personal computer supports this
function (see page 22).
Note
This drive is only for use in the country of purchase.
z What is i.LINK?
i.LINK is a digital serial interface supporting very high transfer rates. It facilitates the
exchange of high-volume digital audio and video data between components equipped
with an i.LINK connector and enables the control of other components. For details, refer
to the manuals provided with your personal computer.
5
Compatible personal computers
Sony VAIO personal computer VGN-UX** only (“**” is the model
number.)
(As of January, 2007)
For details on other than the above Sony VAIO personal computers, see the
Sony VAIO personal computer catalog, or visit the following web site:
http://esupport.sony.com/
Notes
• This drive cannot be used with personal computers other than the above Sony VAIO
personal computers.
• This drive does not support Microsoft® Windows® Millennium Edition, Microsoft®
Windows® 2000 Professional, Microsoft® Windows® 98 Second Edition, or earlier
versions of the Windows® operating system.
• This drive does not support DTLA copy protection. It cannot be used in conjunction
with digital CS tuners, D-VHS recorders, or other equipment using the DTLA copy
protection system.
• This drive can be used for performing a system recovery on a personal computer using
a recovery disc. See “Performing a System Recovery on a Personal Computer” on page
22 for devices with which recovery is possible.
6
Compatible discs
• DVD+R DL (Double Layer)
Discs for storing computer programs and data, and video data. While they
use the same format as DVD+R discs, they differ in that there are 2
recording layers on one single side of a DVD+R DL disc. DVD+R DL
discs can store up to 8.5 GB of data, or roughly 13 times that of CD-R
discs.
• DVD+R
Write-once discs for storing computer programs and data, video data, and
audio data. Note that DVD+R and DVD-R are different types of discs.
DVD+R discs can store up to 4.7 GB of data, roughly 7 times that of a
CD-R.
• DVD+RW
Discs for storing computer programs and data, video data, and audio data.
These discs can be erased and rewritten many times. Note that DVD+RW
and DVD-RW are different types of discs. DVD+RW discs can store up to
4.7 GB of data, roughly 7 times that of a CD-RW.
• DVD-R DL (Dual Layer)
Discs for storing computer programs and data, and video data. While they
use the same format as DVD-R discs, they differ in that there are 2
recording layers on one single side of a DVD-R DL disc. DVD-R DL discs
can store up to 8.5 GB of data, or roughly 13 times that of CD-R discs.
• DVD-R
Write-once discs for storing computer programs and data, video data, and
audio data. DVD-R discs can store up to 4.7 GB of data, roughly 7 times
that of a CD-R.
• DVD-RW
Discs for storing computer programs and data, video data, and audio data.
These discs can be erased and rewritten many times. DVD-RW discs can
store up to 4.7 GB of data, roughly 7 times that of a CD-RW.
• DVD-ROM
Read-only discs with a high data capacity.
Continued on next page
7
• CD-R
Write-once discs for storing computer programs and data. After having
been written, data cannot be erased from these discs. Data may be added to
them, however, depending on the writing method used and the amount of
avaibable space on the disc.
• CD-RW
Rewritable discs for storing computer programs and data. The contents of
these discs can be erased and rewritten many times.
• CD-ROM
Read-only discs onto which you cannot write your data. Many computer
programs, games, and other content, are delivered on CD-ROM discs.
Compatible discs with this drive are listed below.
z: both plays and records
a: plays only (recording unavailable)
Disc type
Enable/Disable
DVD-ROM
a
DVD-Video
a
DVD+R DL (Double Layer)
z *1
DVD-R DL (Dual Layer)
z *2
DVD+R/RW
z
DVD-R/RW
z *3 *4
CD-ROM
a
Audio CD
a
CD Extra
a
CD-R/RW
z
VIDEO CD
a
*1 For writing to DVD+R Double Layer, only DVD+R discs corresponding to DVD+R
Double Layer are compatible.
*2 For writing to DVD-R Dual Layer, only DVD-R discs corresponding to DVD-R Dual
Layer are compatible.
*3 DVD-R discs are compatible for writing to DVD-R General Ver.2.0/2.1 discs.
*4 DVD-RW discs are compatible for writing to DVD-RW Ver.1.1/1.2 discs.
8
Notes
• You may not be able to record or play on some CDs.
• This drive does not support writing to 8-cm discs.
• Use only circular discs in this drive. Do not use discs with any other shape (star, heart,
etc.), as they may damage the drive.
• DVD+R/+RW and DVD-R/-RW discs are compatible with DVD-Video format. DVDRW discs are compatible with DVD-Video recording format.
• You can write over data using the software preinstalled on the personal computer. For
details, refer to “Help” provided with the software. Note that other DVD drives may not
be able to read the newly written data.
• For DVD+R/+RW, DVD-R/-RW, CD-R/-RW, we recommend that you use Sonymanufactured discs.
• For details on recommended discs, visit the web site mentioned in “Getting Help” (page
25).
• 6x speed DVD-RW discs can only be used with personal computers whose drives
support 6x or more speed DVD-RW recording.
• 8x speed DVD+RW discs can only be used with personal computers whose drives
support 8x or more speed DVD-RW recording.
• You cannot backup DVD-ROMs or DVD-Videos which are not available for copying.
• This drive is designed to playback discs that conform to the Compact Disc Digital
Audio standard specifications (CD Standard). Recently, some record companies sell
CDs which do not correspond to the CD standard in order to protect music copyrights;
we do not guarantee such discs can be played on this product.
• A DualDisc is a two sided disc with audio (CD) material on one side and video (DVD)
material on the other side. The CD audio side of a DualDisc may not be played on this
drive if it does not conform to the Compact Disc Digital Audio standard specifications
(CD Standard). We make no guarantee such discs can be played on this product.
• The WinDVD software can play one time recordable programs on DVD-R/RW discs
corresponding to CPRM*. For details, refer to “Help” provided with the software.
(*Content Protection for Recordable Media (CPRM) is copyright protection technology
for one time recordable program.)
• You cannot record one time recordable programs on DVD-R/RW discs corresponding
to CPRM.
(*Content Protection for Recordable Media (CPRM) is copyright protection technology
for one time recordable program.)
• Some types of CD players may not play music CDs created on CD-R/-RW discs.
• Some types of DVD players may not play DVD videos created on DVD+R DL (Double
Layer)/-R DL, DVD+R/+RW, DVD-R/-RW discs.
9
Supplied Accessories
After unpacking the unit, make sure that the accessories listed below are
present. If anything is missing, contact the Sony dealer where you
purchased this product or a Sony service representative in your area.
• DVD±RW drive (1)
• Manual eject pin (1)
(stored at bottom of drive)
• i.LINK cable (1)
• AC adapter (1)
• AC power cord (1)
• Operating Instructions (this document) (1)
• Warranty Card (1)
10
Locating the Controls and Connectors
Front
1 POWER indicator (see page 12)
2 Manual eject hole (see page 18)
3 Eject button (see page 15, 17)
4 BUSY indicator (see page 14, 15)
Rear
5 DC IN connector (see page 12)
6 i.LINK connector (see page 12)
Bottom
7 Manual eject pin (see page
18)
11
Connecting the Drive
You can connect this drive to a personal computer using the supplied
i.LINK cable.
Notes
• When you connect, disconnect, or turn on or off the i.LINK device, the personal
computer activates bus reset. If bus reset is activated while the personal computer is
reading the data, the data might be damaged or lost. Be sure to quit all software before
connecting or disconnecting this drive.
• Place this drive on a flat surface.
i.LINK connector
DC IN
connector
i.LINK cable
i.LINK connector*
AC adapter
AC power cord
To AC outlet
* Connect the i.LINK cable to the i.LINK
connector of the port replicator on the
personal computer.
1
Turn on the personal computer.
2
Connect the AC power cord to the supplied AC adapter, plug
the AC power cord into an AC outlet, and then plug the cable
of the adapter into the DC IN connector on the drive.
The green POWER indicator of the drive lights up.
12
3
Connect the supplied i.LINK cable to the i.LINK connector on
the rear of the drive.
i.LINK connector
i.LINK cable
4
Connect the other end of the supplied i.LINK cable to the
i.LINK connector of the port replicator on the personal
computer.
The drive is detected and identified by the personal computer.
i.LINK connector
i.LINK cable
z Hint
When this drive is connected to your personal computer for the first time, it takes a
moment for the personal computer to detect the drive.
5
Click “Start”, and then click “My Computer” to verify that
(E: or other drive name) has been added in the “My
Computer” window*.
* This operation is an example of Windows XP.
13
Disconnecting the drive from the personal computer
No special procedures are needed to disconnect the drive. Simply make sure
that no application programs are active and that the drive’s BUSY indicator
is not on, and then disconnect the i.LINK cable.
Note
Before disconnecting the drive, close any running software.
z Hint
To use the drive again after disconnecting the i.LINK cable, perform the steps described in
the section “Connecting the Drive” on page 12. The drive will be detected automatically
by your Windows operating system.
14
Basic Operation
Power management information
When using the power management features of your personal computer,
observe the following points:
• Ensure that the power-saving modes will not be activated automatically
while the BUSY indicator of the drive is flashing. For details, refer to the
manuals provided with your personal computer.
• Before activating the power-saving modes of the personal computer,
verify that the BUSY indicator of the drive is not on, and close all
running software applications.
• While the personal computer is in a power-saving mode, do not connect
or disconnect the i.LINK cable, or AC adapter.
Inserting a disc
Turn on the computer, and connect this drive before inserting a disc.
1
Press the eject button.
The tray pops out.
Eject button
Continued on next page
15
2
Pull the tray out fully until it stops. While supporting the tray
from the other side with your hand, place the disc on the hub
in the center of the tray.
Make sure that the disc audibly clicks into place and is firmly seated.
Notes
• Do not touch the lens assembly in the tray or the metal section on the rear.
• If you close the tray while the disc is not properly seated, the disc may be damaged
and the tray may jam.
Disc
Hub
3
Close the disc tray by gently pushing it in.
While data is being read, the BUSY indicator flashes.
BUSY indicator
16
Removing a disc
1
Verify that the BUSY indicator is not flashing, and press the
eject button.
The tray pops out.
BUSY indicator
Eject button
2
Pull the tray out fully until it stops. While supporting the tray
with your hand, remove the disc.
To release the disc, push on the hub in the center.
Notes
• Do not touch the lens assembly in the tray or the metal section on the rear.
• When using writing software or DVD playback software, you may not be able to
eject discs simply by pressing the eject button. For details, refer to Help or the
Quick Reference manual provided with the writing software or DVD playback
software.
Hub
Disc
Continued on next page
17
If the disc does not eject
1
Confirm that the BUSY indicator is not flashing.
2
Detach the manual eject pin from the holder at the bottom of
the drive, and insert the pin into the manual eject hole.
The tray pops out, allowing you to remove the disc.
Manual eject pin
18
Manual eject hole
Precautions Before Use
Precautions when writing data
Please observe the following precautions when writing data to discs.
We do not guarantee performance in cases of failure to follow these
precautions.
• Be sure to power the personal computer from its AC adapter. Do not run
the personal computer on battery power. If the personal computer is
powered by battery and you run out of battery power while writing data,
the written data may be lost or damaged.
• Avoid straining CPU power or the hard disc capacity of the personal
computer. Before writing data, disable software applications such as
screen savers, etc.
• Avoid using any resident disc management utilities or utilities to speed
up disc access as these can impair operation stability and cause data loss.
• Do not switch users while writing data. This may result in data loss.
• While writing data and while inserting or removing discs, protect the
drive and the personal computer from shocks and vibrations.
• While writing data do not connect or disconnect the USB cable to the
personal computer or other USB device and do not turn on or off this
drive or the USB device.
• While writing data do not access the Internet, other personal computers,
or a network, and do not send or receive E-mail.
• When inserting discs, do not touch the recording surface. Dirt on the
recording surface can impair data writing.
• Make sure that your personal computer’s power management function is
not enabled during data writing. Otherwise, the data may be lost. For
details of your personal computer’s power management settings, refer to
the manuals provided with your personal computer.
• Installing or updating the driver software for the drive while writing data
can result in operating problems.
19
Playing an Audio CD
Audio CDs can be played through the speakers or headphone jack of the
personal computer simply by connecting this drive.
Playing a DVD video
Please refer to the manuals provided with your personal computer for how
to play back DVD videos.
Notes about playing DVD video
• Compatibility with the wide range of DVDs in circulation cannot be
guaranteed. Depending on the disc, there may be functional limitations,
sound interruptions, or dropped frames. Some discs may not play at all.
• During playback of DVD video discs, do not attempt to modify display
settings such as the screen resolution or color quality. Doing so could
destabilize the operation of the personal computer or make it impossible to
modify settings. Always close the DVD playback software before modifying
display settings.
• Do not press the drive’s eject button during playback of DVD video
discs.
• Make sure that your personal computer’s power management function is
not enabled during data writing.
Be sure to quit DVD playback software if the power management
function is activated. For details on the power management function,
refer to the manuals provided with your personal computer.
• During playback of some DVD video discs with high quality sound (20bit or 24-bit sampling), noise during playback or other problems may
occur. When playing such discs via the personal computer connected to
an audio system, turn down the volume, and test for normal playback
first to prevent the possibility of damage to the speakers.
• When playing back a DVD video disc, use the software that is
preinstalled on the personal computer.
• Do not use a screen saver while playing a DVD video with DVD
playback software.
20
Notes about DVD video discs
Region code of playable DVD videos
Region code indications such as 1 are labeled on some DVD videos to
indicate which type of drive or player can play the discs. If this regional
code indication contains a number other than the one for your region or ALL ,
you cannot play the disc in this drive. If you try to do so, a message appears
indicating that playback is prohibited due to area limitations.
Depending on the DVD video, there may be no region code indication
printed on the label even though playing the DVD video is prohibited due
to the area limits.
Note on playback operations of DVD videos
Some playback operations of DVD videos may be intentionally limited
by software producers. Since this drive plays DVD videos according to
the disc contents provided by the software producers, some playback
features may not be available. Also refer to the instructions supplied
with the DVD videos.
Symbols on DVD video discs
The following symbols are labeled on some DVD video discs or their
packages. Each symbol provides information about the contents or features
recorded on the disc.
Depending on the DVD video, there may be no symbols or indications
printed on the label discribing the disc’s contents or features.
For more information about these marks, see the instructions on the DVD
video discs.
Mark
Meaning
The number of audio tracks
3
2
The number of subtitle tracks
The number of angles
3
16:9 LB
1
The available aspect ratios
Region code
21
Performing a System Recovery on a
Personal Computer
With the recovery disc, you can reset your personal computer using the
drive, if the personal computer supports this function.
About personal computers that you can reset to default
Personal computers that can be reset using this drive are Sony personal
computers with the Windows XP or Windows Vista operating system
preinstalled. However, if your personal computer has an integrated drive,
use that drive to reset the personal computer. (As of January, 2007)
For more details about resetting your personal computer, refer to the
manuals provided with your personal computer.
Notes
• Power the personal computer from its AC adapter when performing a system recovery.
Do not run the personal computer on battery power.
• Disconnect all other peripherals from the personal computer and the drive before
performing a recovery.
22
Precautions
Usage and storage
locations
Do not use or store this drive in locations
subject to high humidity, high
temperatures, strong vibrations, or direct
sunlight.
Operation
Bus Reset
The personal computer constantly
monitors the i.LINK connection status.
When an i.LINK compatible component is
connected to or disconnected from the
personal computer or when power to an
i.LINK compatible component is turned
on or off, the personal computer performs
a bus reset to accommodate the new
condition. If a bus reset occurs while data
are being transferred to this drive, the data
may be corrupted or lost. Be sure to avoid
this condition.
• To avoid malfunction, do not move the
drive during operation.
• Operate the drive on a level surface.
• Do not place any objects on top of the
drive.
• Protect the drive from sudden
temperature changes. Do not use the
drive immediately after moving it from
a cold to a warm location or after the
ambient temperature has risen
drastically. Otherwise, condensation
inside the drive can occur. If the
temperature changes drastically during
operation, stop using the drive while
keeping power to the drive turned on,
and let it stand for about an hour. Then
turn the power off.
Lens
Do not touch the lens in this drive.
Furthermore, to avoid dust sticking to the
lens, do not open the tray other than to
remove or insert a disc.
Notes on discs
Note the following in order to protect data
stored on discs.
• Do not stick any labels on the disc nor
scratch or otherwise damage the disc.
Transportation
• When you transport the drive, use the
original box and packing materials.
• Before moving the drive, make sure you
remove the disc from the drive.
• When using a disc with improperly
attached label, the label edges may peel
or the label may come off entirely inside
the disc drive, leading to malfunction
and damage of the drive. Before
inserting a disc, make sure that the label
is properly attached. In no event will
Sony Corporation be liable for any
damage or media loss caused by
Continued on next page
23
improper labels. Carefully follow the
instructions of any label printing
software and label products. Use of such
products occurs entirely at the risk of
the user.
• If the edge of the label on the disc is off
the disc surface or the label is not sticky
enough to stay on the disc surface, the
label may stick to the interior of the disc
drive and cause a malfunction of your
drive. Make sure that the label is
properly fixed on the disc surface before
using the disc.
Sony assumes no libility for any
malfunction of your drive or damage to
the media caused by improper labeling.
Please thoroughly read instruction notes
of your label software and label sheets.
• Do not touch the data side of the disc
(opposite the label), and hold the disc as
shown below.
Maintenance
Cleaning the cabinet
Wipe the outside of the drive with a soft,
dry cloth. To remove stubborn stains,
moisten the cloth with a mild, neutral
detergent. Do not use solvents, cleaning
alcohol, benzine, or other substances that
may damage the finish.
Cleaning the lens
If you accidentally touch the lens with
dirty fingers or if dust on the lens prevents
the drive from operating properly, clean
the lens.
• Do not store discs in locations subject to
high humidity, high temperatures, direct
sunlight, or high levels of dust.
• Take care not to spill any liquid on your
discs.
• Return discs to their cases when not in
use in order to prevent data damage.
• Use an oil-based felt pen when writing
on a disc.
• Do not use a disc with tape, seals, or
paste on it, as the disc may damage the
drive.
24
Lens
Cleaning the disc
• Fingerprints and other contamination on
the disc surface can lead to reading
errors. Always keep the disc clean.
• To clean a disc, lightly wipe it from the
center outwards.
Getting Help
This section provides information on how
to get help and support from Sony, and on
troubleshooting tips for your DVD±RW
drive.
About Sony’s support
options
Sony provides several support options for
your DVD±RW drive. When you have
questions about your DVD±RW drive or
the software, refer to the following:
• To remove stubborn stains, lightly
moisten the cloth before wiping the
disc, and use a dry cloth afterwards.
• Do not use benzine, record cleaning
liquid, antistatic fluids, or other
substances that may damage the surface
of the disc.
• Never use cleaners on an unused disc.
Use specific CD cleaners to take off
dust.
• You may not be able to write data to a
disc if there are scratches or dust on the
unrecorded area. Be careful not to
damage the discs.
❑ This guide explains how to use your
DVD±RW drive.
❑ Sony Online Support provides
instant access to infomation on
commonly encountered problems. Type
a description of the problem and the
Knowlege Database searches for the
corresponding solutions online.
You can visit Sony Online Support at:
http://esupport.sony.com/
❑ The Sony Customer Information
Service Center offers information
about your personal computer and other
Sony products that work with your
personal computer. To contact Sony
Customer Information Service Center,
call 1-888-4SONYPC (1-888-4766972).
25
Specifications
Compatible discs
DVD+R DL (Double Layer)
DVD+R
DVD+RW
DVD-R DL (Dual Layer)
DVD-R
DVD-RW
DVD-ROM
DVD-Video
CD-R
CD-RW
CD-ROM
CD-DA (audio CD)
CD Extra (CD+)
CD TEXT
Photo CD
Disc diameter: 12 cm
8 cm (reading only)
Drive performance
Data transfer rate
Data read
DVD+R/DVD+RW/DVD-R/DVD-ROM:
max. 8× speed
DVD+R DL (Double Layer)/
DVD-R DL (Dual Layer)/DVD-RW:
max. 6× speed
CD-R/CD-RW/CD-ROM: max. 24× speed
Data write
DVD+R, DVD+RW, DVD-R*1: max. 8x
speed
DVD-RW*2: max. 6x speed
DVD+R DL (Double Layer)*3,
DVD-R DL (Dual Layer)*4: max. 4x speed
CD-R: max. 24x speed
CD-RW: max. 16x speed
(DVD: 1× speed = 1350 KB/s, CD: 1× speed =
150 KB/s)
Multi-session supported, 12/8 cm tray type
26
*1 Supports writing data to DVD-R discs
compliant with DVD-R for General
version 2.0/2.1.
*2 Supports writing data to DVD-RW discs
compliant with DVD-RW version 1.1/
1.2.
*3 Writing data to DVD+R DL (Double
Layer) discs is available only on discs
supporting DVD+R DL (Double Layer)
recording.
*4 Writing data to DVD-R DL (Dual Layer)
discs is available only on discs supporting
DVD-R DL (Dual Layer) recording.
Connectors
i.LINK (IEEE 1394) S400 (4-pin) connector (1)
S400 = 400 Mbps
DC IN (1)
Operating environment
Operating temperature
41°F to 95°F (5°C to 35°C)
(temperature gradient less than 18°F (10°C)/hour)
Operating humidity
20% to 80% (no condensation),
provided that humidity is less than 65% at 95°F
(35°C)
(hygrometer reading of less than 84°F (29°C))
Storage temperature
–4°F to 140°F (–20°C to 60°C)
(temperature gradient less than 18°F (10°C)/hour)
Storage humidity
10% to 90% (no condensation),
provided that humidity is less than 20% at 140°F
(60°C)
(hygrometer reading of less than 95°F (35°C))
AC adapter*
Power requirements
100-240 V AC, 50/60 Hz
Output voltage and current
10 V, 2 A (max.)
* Not included in some product configurations
Other specifications
Power consumption
Read/write: approx. 8 W
Dimensions
Approx. 5.7 × 0.9 × 6.1 inches
(Approx. 144 × 21 × 154 mm) (w × h × d)
Mass
Approx. 13.6 oz. (385 g) (main unit only)
Design and specifications are subject to change
without notice.
27
Troubleshooting
If a problem occurs during operation of the unit, refer to the information
provided in this section and in your Sony personal computer
documentation. If the problem persists, consult your nearest Sony dealer.
For contact information, see “Getting Help” on page 25. Also refer to the
manuals provided with your personal computer.
Symptom
Cause/Remedy
Tray does not open
when the eject button
on the unit is pressed.
c Make sure that the AC adapter and i.LINK cable are
connected correctly, and that the personal computer is
turned on.
c In some cases, the tray does not open when the eject
button is pressed. For information on how to remove the
disc, see “Removing a disc” on page 17 and “Help” of
your writing software or DVD playback software installed
on your personal computer.
Tray does not open
when the eject button
in a software
application is clicked.
c The software may be inhibiting disc access. For
information on how to remove the disc, see “Removing a
disc” on page 17 and “Help” of your writing software or
DVD playback software installed on your personal
computer.
Tray is not locked.
c Push tray in fully.
Tray locks and then
opens again.
c Make sure that the disc is inserted with the label side
facing up.
c The disc or lens may be dirty. Clean as described on page
25.
c The disc may be damaged. To confirm that the drive is not
malfunctioning, insert another disc.
c There may be condensation in the drive or on the disc.
Remove the disc and allow the unit to stand for
approximately one hour.
28
Symptom
Cause/Remedy
Drive is not connected
correctly to the
personal computer.
c The drive may not be connected correctly to the personal
computer via i.LINK cable. See “Connecting the Drive” on
page 12.
c To reset the i.LINK interface, shut down your Windows
operating system, turn the personal computer off, disconnect
the power cord, and then reconnect and turn the power back
on.
c Disconnect the i.LINK cable and the AC power adapter,
and then reconnect them. If there is still no communication
with the drive, restart the personal computer.
c Depending on network settings, communication with the
drive may stop after the personal computer returns from
sleep mode. If this happens, configure your personal
computer so that it does not enter sleep mode. (For details,
refer to the manuals provided with your personal
computer.)
No sound from an
audio CD.
c The volume control of the personal computer may be set to
“Mute”. (For details, refer to the manuals provided with
your personal computer.)
c The volume control of the personal computer may be set
too low. (For details, refer to the manuals provided with
your personal computer.)
Sound skips during
audio CD playback.
c The disc may be scratched or dirty. Clean the disc or use
another disc (see page 25).
c Another application may be running. Shut down the other
application.
c The power management function of the personal computer
may be active. Check the CPU speed setting. (For details,
refer to the manuals provided with your personal
computer.)
Continued on next page
29
Symptom
Cause/Remedy
Disc is inserted but
sound skips or data
cannot be read.
c Make sure that the disc is inserted with the label side facing
up.
c The type of disc may not be compatible with this drive.
c The disc or lens may be dirty. Clean as described on page 25.
c The disc may be damaged. To confirm that the drive is not
malfunctioning, insert another disc.
c The disc tray may be dirty.
c There may be condensation in the drive or the disc.
Remove the disc and allow the unit to stand for
approximately one hour.
30
Data transfer rate is
low.
c The power management function of the personal computer
may be active.
Check the CPU speed setting. (For details, refer to the
manuals provided with your personal computer.)
Personal computer to
which this drive is
connected does not go
into power saving
mode.
c When the drive is operating, the personal computer may
not go into power saving mode.
To ensure a stable operation of the drive, set up the
personal computer so that power saving modes will not be
enabled. (For details, refer to the manuals provided with
your personal computer.)
It takes a long time to
read the CD-RW.
c As a rule, it takes more time to read a CD-RW than it does
a CD-R or CD-ROM. There are also major differences
between disc formats, which may also affect reading time.
A CD-R or CD-RW
disc created on
another personal
computer cannot be
read.
c You may not be able to read a CD-R or CD-RW disc not
prepared on this drive, or you may need to further process
the disc on the personal computer that created the disc. For
details, refer to the manuals provided with the device used
to write data to the CD-R or CD-RW disc.
MPEG2 data written
to a CD-RW disc
cannot be played back
correctly.
c The read speed of CD-RW discs is slower than DVD+R,
DVD+RW, DVD-R, DVD-RW, and CD-R discs.
Therefore, you may not be able to play back some highquality MPEG2 data. In this case, copy the data to the hard
disk, or write the data to DVD+R, DVD+RW, DVD-R, or
DVD-RW, and then play back the data.
A music CD created
using CD-RW cannot
be played back on a
CD player.
c Music CDs created using CD-RW can only be played back
on a CD player supporting CD-RW playback.
Symptom
Cause/Remedy
DVD+R DL (Double
Layer), DVD+R,
DVD+RW, DVD-R
DL (Dual Layer),
DVD-R, DVD-RW,
CD-R, or CD-RW
data reading or data
writing failure.
c See “Precautions when writing data” on page 19.
c A bus reset may have occurred during the writing process.
For information, see “Bus Reset” on page 23.
c If writing fails due to a shortage of virtual memory on your
personal computer, increase the amount of virtual memory,
and then rewrite the data.
To increase the amount of virtual memory, do the
following*:
1 On the “Start” menu, click “Control Panel”, click
“Performance and Maintenance”, and then click
“System”.
2 Click the “Advanced” tab, and then click “Settings” in
“Performance”.
3 Click the “Advanced” tab, and then click “Change” in
“Virtual Memory”.
4 Increase the value of “Custom size”.
c Frames of video may be dropped if your hard disk is not
optimized. If this happens, optimize your hard disk.
To optimize your hard disk, do the following*:
1 Click the “Start” button, and then click “My Computer”.
2 Right-click the icon for the drive you want to optimize,
and then click “Properties”.
3 Click the “Tools” tab, and click “Defragment now”.
4 In the "Disk Defragmenter" window, click "Defragment".
* This operation is an example of Windows XP.
Continued on next page
31
Symptom
Cannot write data.
Cause/Remedy
c If this drive has not been recognized correctly by the
personal computer, normal read/write operation is not
possible. See the section “Drive is not connected
correctly to the personal computer” on page 29.
c If the drive was brought from a cold to a warm location,
condensation may have formed inside the drive. Allow
the unit to stand for a while.
c The DVD+R DL (Double Layer), DVD+R, DVD+RW,
DVD-R DL (Dual Layer), DVD-R, DVD-RW, CD-R, or
CD-RW disc may already be full. If a disc is full, you
cannot add data.
c You cannot write data to DVD+RW, DVD-RW, or CD-R
discs for which data writing ended in failure. Delete the
data and then rewrite the disc.
Follow the procedure below to delete data from
DVD+RW, DVD-RW, or CD-RW discs. (Use the
RecordNow! software.)
For details on how to delete data, refer to “Help” of the
software installed on your personal computer.
c Once you write data to a DVD+R DL (Double Layer),
DVD+R, DVD-R DL (Dual Layer), DVD-R, or CD-R
disc, you cannot rewrite data on the disc. Also, you
cannot delete data written on the disc.
c Make sure that the disc has been inserted correctly with
the side to be recorded facing down.
32
Symptom
Cause/Remedy
Cannot play
DVD-ROM or
DVD video.
c The region code of the DVD does not match the region
code of the drive. This drive is set to region code 1 (USA,
Canada) at the factory. It can play only discs with the
region codes “1” or “ALL”. For details, see “Notes about
DVD video discs” on page 21.
c If the DVD-ROM is dirty, carefully wipe it with a soft
cloth. For information on disc maintenance, see “Cleaning
the disc” on page 25.
c Condensation may be found on this drive or a disc in the
drive. Remove the disc from the drive and leave it for about
one hour.
Cannot perform
personal computer
recovery.
c Make sure that the inserted disc is the recovery CD that
came with the personal computer.
Frames are dropped
during DVD playback.
c The power management function of the personal computer
may be active.
Check the CPU speed setting. (For details, refer to the
manuals provided with your personal computer.)
33
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