renault trucks technical recommendations for authorised distributors

renault trucks technical recommendations for authorised distributors
RENAULT TRUCKS
TECHNICAL
RECOMMENDATIONS
FOR AUTHORISED
DISTRIBUTORS AND
REPAIRERS
(2012)
Contents
1- WORKSTATION ........................................................................................................ 8
1-1 Recommendations for workstations (PCs) purchased directly by the authorised distributor or
repairer. ............................................................................................................................................................. 8
1-2 Workstations provided by Renault Trucks. ............................................................................................... 8
1-2-1 Partner laptop ................................................................................................................................... 8
1-2-2 Renault Trucks DIAG ...................................................................................................................... 8
1-3 Operating system. ....................................................................................................................................... 9
1-4 E-mail .......................................................................................................................................................... 9
1-5 Security ....................................................................................................................................................... 9
1-6 Internet browser .......................................................................................................................................10
RENAULT TRUCKS
TECHNICAL
RECOMMENDATIONS
FOR AUTHORISED
DISTRIBUTORS AND
REPAIRERS
(2012)
2- TECHNICAL ENVIRONMENT ............................................................................. 10
2-1 Equipment room .......................................................................................................................................10
2-1-1 Location............................................................................................................................................10
2-1-2 Environment ....................................................................................................................................10
2-2 Cabling ......................................................................................................................................................11
2-2-1 Standardisation of cables (Copper & Optical) ............................................................................11
2-2-4 Cabling: labelling ............................................................................................................................11
3- NETWORKS .............................................................................................................. 11
3-1 Speed for using the RENAULT TRUCKS applications .........................................................................11
3-2 WAN interconnection networks ..............................................................................................................12
3-2-2 Recommended network typology for inter-dealer communications.........................................13
3-2-2-1 Recommended network topology ..............................................................................................13
3-2-3 Additional services ..........................................................................................................................14
3-2-4 Internet access .................................................................................................................................15
3-3 LAN ...........................................................................................................................................................15
3-3-1 Architecture .....................................................................................................................................15
RENAULT TRUCKS
TECHNICAL
RECOMMENDATIONS
FOR AUTHORISED
DISTRIBUTORS AND
REPAIRERS
(2012)
3-3-2 Choice of technologies ....................................................................................................................16
3-3-3 Response time or latency. ...............................................................................................................16
4- SECURITY ................................................................................................................. 17
4-1 Security of internetconnections ...............................................................................................................17
4-2 Antivirus ....................................................................................................................................................17
4-3 Backups .....................................................................................................................................................17
5- IRC 2000 AND RENAULT TRUCKS DMS ........................................................... 19
5-1 Server specifications.................................................................................................................................19
5-1-1 IRC 2000 server...............................................................................................................................19
5-1-2 RENAULT TRUCKS DMS Server...............................................................................................19
5-2 Server Maintenance .................................................................................................................................20
5-3 Technical requirements ...........................................................................................................................20
RENAULT TRUCKS
TECHNICAL
RECOMMENDATIONS
FOR AUTHORISED
DISTRIBUTORS AND
REPAIRERS
(2012)
5-4 Workstation specifications for IRC2000 or RENAULT TRUCKS DMS and for the networks. .........20
5-4-1 IRC 2000 workstation.....................................................................................................................21
5-4-2 RENAULT TRUCKS DMS workstation .....................................................................................21
5-5 WAN and LAN network requirements for IRC2000 or Renault Trucks DMS. ...................................21
6- DIAGNOSTIC TOOLS ............................................................................................. 22
6-3 Use of Renault Trucks DIAG ..................................................................................................................22
6-6 Host Name (or Computer Name) ............................................................................................................22
6-7 Authorised software .................................................................................................................................22
6-8 Modification of date and time..................................................................................................................22
7- APPENDICES ............................................................................................................ 23
7-1 Configuration of a standard PC allowing access to all Renault Trucks applications .........................23
7-2 PARTNER laptop .....................................................................................................................................25
RENAULT TRUCKS
TECHNICAL
RECOMMENDATIONS
FOR AUTHORISED
DISTRIBUTORS AND
REPAIRERS
(2012)
Important: This document cancels and replaces any previous
versions issued or supplied by RENAULT TRUCKS. All the
paragraphs in this document have been updated in full or in part.
Please read it in full in order to discover how your information
system has been upgraded.
Should you have any question or need further details regarding the information available in
this document, please contact IT Line Support.
Your country
Germany
Austria
Belgium
Switzerland
Spain
France
Ireland
Italy
Netherlands
Finland
Norway
Denmark
Iceland
Poland
Portugal
United Kingdom
Other countries
RENAULT TRUCKS - Chief Information
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Language spoken
Telephone
German
German
French
Dutch
French
German
Spanish
French
English
Italian
Dutch
2232 70 77 222
+49 2232 70 77 222
English
36 34 76 99
Polish
Portuguese
English
French
German
English
Spanish
Portuguese
022 53 30 30 0
263 279 080
9 014 880 104
+33 4 72 96 94 94
+33 4 72 96 58 93
+33 4 72 96 51 55
+33 4 72 96 57 02
+33 4 72 96 14 27
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078 15 00 97
044 746 65 96
+33 4 72 96 58 93
915 244 785
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+33 4 72 96 56 86
199 154 332
+32 78 15 00 97
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31-01-2012
This document outlines the technical recommendations for computer equipment (server,
PCs) used by distributors or repairers for working with the information systems supplied by
RENAULT TRUCKS.
It also provides recommendations for the interconnected network between the various sites of
a dealership (WAN) and for the set up of a dealership site's local area network (LAN).
Finally, it also contains general recommendations on information security management.
Comments:
•
Regarding the WAN and LAN parts, the recommended bandwidth only applies to the
requirements for RENAULT TRUCKS. When designing the interconnection lines
between your sites and Renault Trucks, attention must also be paid to the specific
needs of your site or sites.
•
You are strongly recommended to hire an IT subcontractor if there is no IT manager
on-site to carry out the design, installation and maintenance of the computing
infrastructures.
Basic diagram of the IT infrastructure:
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1- Workstation
1-1 Recommendations for workstations (PCs) purchased directly by the
authorised distributor or repairer.
Renault Trucks has defined a single standard workstation configuration (PC) for use with all the
Renault Trucks applications: IRC or Renault Trucks DMS, Partner Proposition, Partner
Distribution & Renault Trucks Online.
You will find all the technical specifications of this standard PC in appendix 7.1 at the end of this
document.
1-2 Workstations provided by Renault Trucks.
1-2-1 Partner laptop
For information only, you will find the configuration of the laptop PC provided by Renault Trucks
in appendix 7.2 at the end of this document.
1-2-2 Renault Trucks DIAG
The diagnostic tool supplied by Renault Trucks DIAG consists of a Panasonic laptop PC and a
Movimento communication interface (VCI).
You will find further information about the use of the diagnostic tool with WiFi workshop
terminals in paragraph 6- Diagnostic Tools.
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1-3 Operating system.
- The operating system approved by Renault Trucks and the Volvo group is Windows XP SP3.
- Windows 7 Professional can be used if Windows XP becomes unavailable. It is necessary to
keep one Windows XP work station for running applications incompatible with or not fully
functional under Windows 7 and Internet Explorer 8.
- Windows Vista is not recommended by Renault Trucks. Please note that Windows Vista is not
approved by Renault Trucks in the following application environments: Renault Trucks DMS,
Partner Proposition, Partner Distribution, & Renault Trucks Online.
- Although not recommended, Windows TSE can be used and most Renault Trucks applications
will run on it. There has been no formal study testing all the dealer applications on TSE. In the
interests of helping dealers who nevertheless would like to use TSE, features and
incompatibilities known through experience in the network are given below. In all cases, Renault
Trucks cannot provide assistance with the implementation and configuration of Windows TSE in
order to guarantee the running of applications made available to the network. This is the
responsibility of the dealership that decides to invest in this system. All IT malfunctions on TSE
architecture will be handled by the support team with no guarantees regarding resolution or
response time.
Application
Partner CRM
(heavy customer)
Partner Distribution
Renault Trucks DMS
Known
Observation
incompatibility
Incompatibility between CRM V3.4 / 3.5 and Windows Vista,
X
Windows 7
A specific configuration is necessary (mapping the PC
drives on the server) to be able to import a Partner
proposition offer.
A known bug with the mass printing functionality
A known bug with the print screen functionality
1-4 E-mail
- The e-mail clients recommended by Renault Trucks are: Microsoft Outlook and Microsoft
Outlook Express.
1-5 Security
- An updated antivirus program must be operational on each site computer.
There is no antivirus publisher recommended in particular, but it is important to choose:
-
a recognised publisher in the market (Symantec, Computer Associates, Trend Micro,
etc.).
-
antivirus software able to detect malware (e.g. Trojans, spyware, key loggers).
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- The antivirus must be capable of scanning different types of traffic (e.g. internet, e-mail, etc.).
This antivirus must be automatically updated on every PC connected to your company network.
Updates must be done daily.
1-6 Internet browser
The Renault Trucks Online portal works with Internet Explorer 8.
The recommended browser is therefore Internet Explorer 8, with the exception of the Partner
terminal which is always installed with Internet Explorer 6 (for compatibility with Partner CRM).
2- Technical environment
2-1 Equipment room
2-1-1 Location
There should be an equipment room as close as possible to the hub of the work areas it serves
so that none of the cables between it and the work stations has a length exceeding 90 metres.
In practice, the sometimes indirect routes of the cables to the terminal sockets mean that the
most remote work stations are located within about 60 metres of the equipment room.
Equipment rooms housing splitters and sub-distributors should be located as far as possible
from sources of interference. In particular, they should be located several metres away from
powerful motors (lift machinery, etc.) and power rooms.
Furthermore, in most cases, it is well-advised to install equipment rooms within 90 metres of
each other in order to have the option of exchanging high-speed applications between
equipment rooms via a twisted pair cabling (as a backup for the fibre optic system, for example).
2-1-2 Environment
The equipment room must be healthy, in accordance with the standards in use for premises
accommodating personnel and in conformity with the specifications of the equipment located in
it (humidity, temperature, dust). It must be free of any trace of water.
The premises housing the operational equipment (routers, Switch), must be properly ventilated
and if possible air-conditioned. The temperature of these premises should be maintained
between 15 and 25°C.
Networking devices are sensitive to electrical power problems. It is recommended to connect
them to a backup network (separated from the company's electrical network) if this is already
available on-site.
The equipment room should have a surface area of between 10 and 20 square metres,
depending on its function.
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In all cases, the equipment room must provide enough space to allow a technician to move
around freely.
It is important for the networking devices (Switch, routers) to be installed in a network rack. The
size of this rack will depend essentially on the number of users on site and also the number of
remote sites. Thus the more users there are, the more network/telephone sockets will be
required in addition to the networking devices themselves.
All these recommendations are important to keep the computing and networking devices in good
working order which will allow a good quality of IT service and long life.
2-2 Cabling
2-2-1 Standardisation of cables (Copper & Optical)
The pre-cabling of the sites must comply with the specifications of this document, ISO standards
IEC11801 1.2 Edition of 01-2000, EN 50173/A1 and EIA/TIA 568-A-5, as well as the European
directives on the protection and emission of electromagnetic waves, and on the propagation of
flames and the emission of toxic gases in case of fire (LSZH).
2-2-4 Cabling: labelling
Labelling must be permanent. This is very important because it will avoid cross-connection
mistakes (router/server cable disconnected). In addition, labelling is practical for network/IT
support (Dylophane label, mechanical engraving or similar).
3- Networks
3-1 Speed for using the RENAULT TRUCKS applications
These recommendations apply only to the use of the RENAULT TRUCKS applications. To
these recommendations each site must add the speed required for their other activities, in
particular for connection to other company sites and Internet access.
Two values are given below:
The first gives the recommended speed from RENAULT TRUCKS to the site.
The second is the recommended speed from the site to RENAULT TRUCKS including the
associated reaction time.
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Number of
PCs on site
Renault Trucks to
site
Site to Renault
Trucks
PC << 10
512 Kbits/second.
128 Kbits/second.
Latency between
site & Renault
Trucks *
Lower than 80 ms
10 < PC < 30
1024 Kbits/second.
256 Kbits/second.
Lower than 80 ms
PC >> 30
1600 Kbits/second.
256 Kbits/second.
Lower than 60 ms
*If the latency is equal to or higher than the recommendations, it will be necessary
to look at your network infrastructure.
3-2 WAN interconnection networks
WAN interconnection networks provide computers at secondary sites with access to the local
resources at the main site (DMS server, file servers, internet access) as well as to the
RENAULT TRUCKS applications.
General recommendations:
Installation of a backup solution is mandatory on sites with a DMS server (RT DMS, CREDEL,
EUROPL, etc.) and in general, is strongly recommended.
An operational monthly follow-up of the lines is highly recommended. The information given by
your provider should indicate the load on the links, the problems encountered in the past period,
the latency, and also monitoring of the global service quality of your WAN interconnection
network(s).
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3-2-2 Recommended network typology for inter-dealer
communications
It is highly recommended to interconnect your sites via VPN connections between sites over an
operator's MPLS network.
The GTR (guaranteed resumption of service) must be stated by the operator and must be a
maximum of 6 hours.
3-2-2-1 Recommended network topology
Two multi-sites network typologies are possible:
•
A point-to-point network which links the different sites by centralising them in general to a
main site.
•
RENAULT TRUCKS does not recommend setting up this kind of network.
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•
RENAULT TRUCKS recommends implementing an MPLS network. This type of network
allows all the sites to be connected to each other through a provider infrastructure.
For an MPLS network, when defining the connection of each site, attention must be paid to the
location of the central servers which are accessed by the different sites (e.g. the DMS server).
The site hosting the servers has to be connected to the operator servers by a symmetric line
(SDSL) to ensure adequate speed for secondary sites.
The recommended technologies for access to provider networks are:
•
ADSL (not recommended if using the product RENAULT TRUCKS DMS)
•
SDSL (recommended if using RENAULT TRUCKS DMS)
•
Leased lines if you are not eligible for xDSL
3-2-3 Additional services
When choosing your operator, the following additional services must also be taken into
consideration: remote access to site servers, DHCP (automatic allocation of IP addresses to site
PCs), class of service (QoS) and IP telephony.
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3-2-4 Internet access
Establishment of a secure access to the Internet at professional level is essential for Distributor
and/or Authorised Repairer sites with a minimum speed of 512/128 Kbps (1024/256 Kbps is
recommended) per site.
As all Renault Trucks applications can now be accessed via the Internet (directly or via VPN
over Internet), there should be Internet access:
‐ From each site (for availability and performance reasons, access via the main site should
be avoided)
‐ Secure access (control of access rights, site filtering)
‐ Authorising the following network protocols: VPN SSL (https), VPN IPSEC (for CRM
synchronisation) and SISNAPI
Access rights to the operator's core network should be restricted
3-3 LAN
3-3-1 Architecture
The LAN architecture must be based on a reliable network core and available distribution.
The most efficient Switches must be used in the network core and the distribution switches are
to be connected in star topology to the network core.
The interconnection lines must be correctly sized to carry the load to the network core.
The rules below must be followed:
Servers connected at 100 Mbits/s or 1 Gb/s for server and Switchrenewals.
Switches interconnected at a minimum of 100 Mbits/s or Gigabit for new installations or
renewals.
Routers used to route local private networks should be connected at 100 M (if possible).
The IP addressing plan should conform to RFC1918; the LAN IP addresses should be assigned
within the following ranges:
10.0.0.0
10.255.255.255 (10/8 prefix)
172.16.0.0
172.31.255.255 (172.16/12 prefix)
192.168.0.0
192.168.255.255 (192.168/16 prefix)
Note 1: The range 10.57.96.255 (10.57.96.0 / 24) is reserved for IRC use or Renault Trucks
DMS.
Note 2: The URL http://sccm-i01.it.volvo.com/ must be accessible from DIAG. This URL is
accessible in http or https over ports 80 and 443. The server IP address is 153.112.162.23.
Routing between the different networks used for secondary sites must be performed by a
dedicated routing system.
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3-3-2 Choice of technologies
Obsolete technologies
10M Hubs, 100M Hubs, Switches with 10M capacity only, Ethernet 10b2. The use of hubs
should be avoided as the bandwidth is shared among all the ports used. On a 24-port hub, the
24 users share the bandwidth of the hub.
You should opt for Switches that perform better (higher speed) and manage flows better.
Recommended technologies
The dealership servers (DMS server, print servers) should be connected to the network core
component. This component should be a Switch with all three capacities: 10/100M/1000M. The
servers connected to this Switch should have a configuration compatible with the Switch
configuration.
It is recommended to keep a backup of the Switch configuration in order to carry out
maintenance operations (provided that the Switch can be configured).
It is also recommended that the Switch be monitored by the service provider responsible for
maintenance and IT support.
A service maintenance contract is recommended for all the network equipment, as in the event
of a hardware problem downtime can quickly have consequences for the business activity.
Otherwise, the dealer can keep a spare network device to substitute for a faulty device.
3-3-3 Response time or latency.
On the LAN, response times should be less than 5 ms and preferably reach 1 ms.
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4- Security
4-1 Security of internet connections
The internet connection is secured with the internet access provider's firewall equipment. All
other Internet connection solutions must be secure. It is mandatory to protect the networks via
the most secure Internet access router firewalls. In addition, it is recommended to activate a
personal firewall on each PC on site (Windows Firewall at minimum).
In all cases, we recommend subscribing to the internet access provided by Orange Business
Solution.
Renault Trucks also recommends using a proxy service and internet filtering .
Windows must be updated regularly (but be careful not to update Internet Explorer).
If you are using external mailboxes, the antivirus filtering option and the anti-spam option must
be enabled. Secure internet access to the mailboxes must be used for webmail (e.g. https).
The same applies to PCs; any direct connection to the Internet that is not secure must be made
from PCs NOT CONNECTED TO THE NETWORK of the establishment.
"Free" access (without authentication and without proxy) to a list of sites must be possible and
even mandatory for RT DMS
When setting up a firewall at the repairer's site, the following points need to be checked in order
to authorise correct operation of the DMS applications (RT DMS):
The following IP address should remain available for use by IRC: 10.57.96.0 / 24
The firewall configuration must authorise the following traffic from the Renault Trucks
DMS server to two Renault-trucks datacenter servers:
table
Firewall rules necessary for IRC or Renault Trucks DMS to run properly
Other security pre-requisites required for correct operation of Renault Trucks DMS:
• RT DMS Internet connection must not pass via a proxy.
• The RT DMS server must be able to perform a DNS name resolution.
4-2 Antivirus
Updated antivirus software must be installed on every workstation (PC).
In addition, it is recommended to keep the OS and the applications updated on all PCs
(Windows updates).
In general, simple rules of good behaviour must be respected, such as not installing or running
unknown applications (e.g. received by email).
4-3 Backups
It is highly recommended to install a data backup solution. Backups should be made at night or
during a quiet time of day, so as not to disturb work flows. For greater security, it is
recommended to store the tapes off site.
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4-4 Security for wireless connections (WiFi)
There are several kinds of risks:
• unavailability of WIFI links
• network intrusion into the site's network
• identity theft (e.g. to access the internet)
• confidentiality (intercepting data exchanges between a PC and the servers)
• fines to be paid if radio frequencies prohibited in the public domain overflow out of the
dealership's private domain
The following precautions should be taken:
• Comply with the legislative texts on frequency channels and transmission power
• Restrict the area covered to the necessary geographical area (e.g. do not allow coverage
in the car park area without authentication). The location of the WIFI terminals and the
setting of their minimum transmission power should only cover the use of the site itself
(this will affect the choice and the configuration of the terminals as well as the choice of
antenna types).
Note: There are easy-to-use freeware programs available on the Internet (for
example: NETSTUMBLER), which give a good indication of the real coverage area
of a site and can be used to limit it appropriately.
•
•
•
•
•
Forbid any SSID WIFI broadcast
Secure the WIFI network access (authentication/authorisation) by enabling:
o WPA-PSK with a PSK (pre-shared key) containing at least 25 characters and mixing
uppercase/ lowercase/ numbers/ punctuation.
Secure data confidentiality in the WIFI network by enabling:
o Either TKIP encryption (dynamic WEP key).
o Or AES encryption.
Use approved WPA-Personal equipment (if WPA-PSK is enabled)
Use WPA2-Personal or WPA2-Enterprise approved equipment if AES encryption is
enabled.
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5- IRC 2000 and RENAULT TRUCKS DMS
5-1 Server specifications
5-1-1 IRC 2000 server
Specifications
Processor
Processor speed
RAM
IRC 2000 SERVER
Storage
Backup
Media drive
Network card
Minimum
1 CPU Intel Xeon Mono
Core
2.8GHz
Recommended
1 CPU Intel Xeon Dual Core
2.8GHz
2Gb SDRAM
6Gb SDRAM*
Two 73GB
SCSI Ultra mirrored drives
15,000 rpm
1 Raid controller
Two 73GB
SCSI Ultra mirrored drives
15,000 rpm
1 Raid controller
1 DLT tape drive 80/160GB
1 DLT tape drive 80/160GB
7 cassettes
7 cassettes
CD
CD/DVD
100 Mbits
100/1000 Mbits
For IRC 2000 prior to 35.70
bxxx --> Red Hat 5.2
Operating system
Power supply
For IRC 2000 IRC 35.70
after bxxx & RT DMS -->
Red Hat 5.5
Double
Linux Red Hat 5.5
Double
IBM, Dell (recommended),
IBM, Dell (recommended),
Car maker
HP, NEC
HP, NEC
Dell, HP, Lexmark, Kyocera. Dell, HP, Lexmark, Kyocera.
Multi tray, PostScript
Multi tray, PostScript
compatible, LDP network
compatible, LDP network
Printer
interface.
interface.
Multifunction printers are not Multifunction printers are not
recommended or supported. recommended or supported.
*Anticipated recommendation for the Renault Trucks DMS application – From 01/2011.
5-1-2 RENAULT TRUCKS DMS Server
The technical specifications for RENAULT TRUCKS DMS servers are identical to the
specifications mentioned above. (5-1-1)
The IRC 2000 / Renault Trucks DMS application supports virtual activity.
However, given the Oracle licensing policy, server virtual activity can result in additional costs of
Oracle licences that will be paid for by the dealer.
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If logic virtual solutions are used (VmWare, etc.): the number of Oracle licences required relates
to the physical number of server CPUs
If physical virtual solutions are used (Oracle VM, Xen, etc.): the number of Oracle licences
required relates to the number of virtual CPUs used
In addition, the dealer remains fully responsible for his infrastructure (server and virtual solution)
and undertakes to provide the IRC / Renault Trucks DMS application with a virtual server that
meets the above recommendations.
Note: The RENAULT TRUCKS DMS application runs with ORACLE licences with an invoicing
system based on the number of CPUs. RENAULT TRUCKS therefore recommends you respect
the CPU recommendations precisely. A single Dual Core processor.
However, RENAULT TRUCKS stresses that a dealership with more than one hundred users
(100) should adapt and resize the IRC 2000 or Renault Trucks DMS server technical
specifications in order to suit its own operational requirements.
5-2 Server Maintenance
The server should be covered by a suitable maintenance contract which must be regularly
renewed.
A maintenance contract for Linux RED HAT distribution must also be arranged
The following equipment is required for remote assistance:
•
An asynchronous V90 modem with an RS232 interface connected to the server
•
A direct analogue phone line, dedicated to technical support.
5-3 Technical requirements
An uninterruptible power supply (UPS) must be installed to provide power for at least 30 minutes
to the remote assistance modem and to the server.
It is strongly recommended to install an air-conditioning system.
5-4 Workstation specifications for IRC2000 or RENAULT TRUCKS DMS
and for the networks.
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Reminder of recommended JAVA Version: Java JDK 5.0 (1.6)
5-4-1 IRC 2000 workstation.
IRC2000 runs on the standard PC defined in appendix 7.1. For more information about the
standard PC configuration, please refer to appendix 7.1 at the end of this document.
IRC2000 & RT DMS are compatible with Windows 7.
5-4-2 RENAULT TRUCKS DMS workstation
The RENAULT TRUCKS DMS application (available in January 2011) runs on the standard PC
defined in appendix 7.1. For more details about the standard PC configuration, please refer to
appendix 7.1 at the end of this document.
Note: RENAULT TRUCKS DMS does not require Acrobat Reader to view or print documents.
5-5 WAN and LAN network requirements for IRC2000 or Renault Trucks
DMS.
The WAN and LAN network specifications as well as the flow and latency recommendations for
accessing the IRC 2000 and RENAULT TRUCKS DMS applications are identical to those
specified in chapter 3 of this document. SDSL technology IS HIGHLY RECOMMENDED for
guaranteed latency and thus response time for IRC2000 or RENAULT TRUCKS DMS.
Renault Trucks strongly advises its dealers to plan a monthly meeting with their access
suppliers in order to monitor their network with quality indicators (network load and latency).
Such indicators are available for all Optinet customers.
Renault Trucks has observed that latency has a significant effect on the performances of
both the IRC2000 and Renault Trucks DMS applications. For your information, you will find
below the response times given by the main functionalities as simulated on a bench test in order
to highlight the effect of latency on response times.
Latency time
< 1ms
Response time
IRC2000
or RT DMS
Very good
Between 30 & 60 Between 60 & 80
Ms
Ms
Good
Acceptable *
>> 80 ms
Poor *
* Your network infrastructure needs to be looked at carefully for improvement.
RENAULT TRUCKS - Chief Information
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Version 2012
Laurent GERAY
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6- Diagnostic tools
The Renault Trucks diagnostic tools can be used in WiFi mode. To avoid malicious intrusions
into your private network, Renault Trucks recommends that you implement the security devices
and means described in paragraph 4.4 of this document.
6-3 Use of Renault Trucks DIAG
The Renault Trucks DIAG diagnostic tool comprises a Panasonic laptop PC and a Movimento
communication interface (VCI).
To be used in WiFi mode, both components must be connected to the dealership's wireless
network through the workshop terminal in secure mode.
Any terminal compatible with this secure mode is acceptable and Renault Trucks does not
impose any particular model. However, as part of the deployment of Renault Trucks DIAG,
technical support will be provided by IT Line Support for CISCO Small Business Pro AP541N
models. IT Line Support is unable to provide technical support for the configuration of other
models.
6-6 Host Name (or Computer Name)
The "Hostname" (or computer name) of a Renault Trucks DIAG is used for monitoring software
updates. It is also needed by the support team to help with handling requests for assistance. If
this has been modified, please contact IT Line Support as soon as possible to provide the new
Host Name.
6-7 Authorised software
The DIAG must only be used for the purposes of vehicle fault-finding. Software authorised by
Renault Trucks is available on the Renault Trucks Online portal.
6-8 Modification of date and time
Modification of the DIAG date and time may falsify the authenticity of the administrative
documents edited by the tool. It is therefore recommended to check these settings.
RENAULT TRUCKS - Chief Information
Office – IT Specification for Dealer
Version 2012
Laurent GERAY
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7- Appendices
7-1 Configuration of a standard PC allowing access to all Renault Trucks
applications
Specifications
Minimum
Recommended
Comments
1.6 GHz.
with cache
2.4 GHz
Dual core/with cache
Intel or equivalent
2 Gb
4 Gb (*)
*Win7 expected
120 Gb
30 Gb of free space
320 Gb
30 Gb of free space
Type
SATA - 7200 rpm
SATA - 7200 rpm
CD
DVD
burner-drive
drive
burner-drive
burner-drive
Ethernet card
[Modem card]
[WiFi card]
100 Mbps
V92 (56Kbps)
802.11g
100/1000 Mbps
V92 (56Kbps)
802.11g
Processor
Speed
Type
RAM
Size
Hard drive
Size
Free space
with cache
memory
Optical burner/drive
Network card
for laptop PC
for laptop PC
Slots and ports
[PCMCIA]
USB ports
COM or serial port
type II
Express Card
for laptop PC
4 ports
6 ports
1 or USB adapter for IRC badge reader/warranty bar code scanner
Monitor
Size
Resolution
17" TFT
19" TFT
1280 X 1024 (4/3)
1280 X 800 (16/9)
1024X768
(1)
Operating system
OS
Windows Installer
Framework.NET
Windows XP Pro SP2
Windows 7 (excluding
CRM partner terminal)
Version 3.2
Version
Windows XP Pro SP3
Windows 7 (excluding
CRM partner terminal)
Version 4.5
(2)
Version 2.0
Version 2.0&3.5
Office version 2003
Office version 2003
(3)
Acrobat Reader 9.0
Acrobat Reader 9.0
(4)
Laser, Postscript
compatible, minimum HP
Laser Jet III, duplex,
multi-tray and network
card
Laser, Postscript
compatible, minimum HP
Laser Jet III, duplex, multitray and network card
Java JDK 5.0
1.6
Java JDK 5.0
1.6
IE8
IE6 Î CRM Partner
Terminals
IE8
IE6 Î CRM Partner
Terminals
Office Suite
Office
Acrobat Reader
or
Non-IRC PC
IRC PC = v35.70 b9
Printer
For IRC 2000 or RT DMS
Java
JRE from SUN for IRC2000,
RT DMS & RTOnline
Internet browser
Type/Version
Antivirus
Compulsory (please see
chapter 4-2)
RENAULT TRUCKS - Chief Information
Office – IT Specification for Dealer
Version 2012
with automatic update
Laurent GERAY
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(5)
(1) RTOnline is displayed in width 1024 (since 03/2010).
(2) Windows 7 is compatible with most Renault Trucks applications (except Partner CRM). The
recommended version for Windows 7 is the PRO edition which allows XP Pro SP3 emulation.
(3) The 2010 version of Office has not been tested to date with the Partner CRM and Partner
Proposition applications.
(4) From version 35.70 b9, IRC 2000 no longer uses Acrobat Reader.
(5) IE8 is approved for all Renault Trucks applications.
RENAULT TRUCKS - Chief Information
Office – IT Specification for Dealer
Version 2012
Laurent GERAY
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31-01-2012
7-2 PARTNER laptop
Latitude E6400 DELL
Specifications
Data/Options/Accessories
Intel® P8700 Dual Core processor, 2.53 GHz, 1066
MHz, 3 Mb
4 Gb 800 MHz Dual Channel DDR2 Memory
PC PARTNER provided by RT
Dedicated video memory
Supported resolutions: 800 x
600, 1024 x 768, 1280 x 800
CD & DVD drive/burner: 8X DVD +/- RW
160 Gb hard drive , 7200 rpm
14.1" screen, WXGA Display, 1280 x 800 with LED
backlights
Lithium-Ion battery, 3 to 4 h battery life, 6-Cell 54 Wh
VGA Output
Port //
4 USB 2.0
PCMCIA type I/II
IR
1 SD
WiFi 802.11a/b/g WPA-PSK
V92 56.6K data modem, Fax and voice (with adapter)
Ethernet LAN 10/100/1000 Base-T
HP integrated
Double pointing system
170/180° opening angle
Optional accessories
Double Touch Pad & Track
Point
W XP Pro SP3 Multilingual , Office version 2003.
Software DVD/Engraver DVD
Power supply adapter
Localised power supply
Additional Lithium-Ion battery
Car power cable
Dell optical scroll mouse, USB (2-button)
Replicator
Protection bag
Parts and labour warranty
Battery warranty
Audio Output
Micro input
Dell Wireless 370 Bluetooth
3G/edge/GPRS card
Smart Card reader
Weight: approximately 2.4 Kg
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Option
Option
Option
Option
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