Sage Estimating 13.1 Construction Estimating Software SQL Server Guide
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Sage Estimating
(formerly Sage Timberline
Estimating)
SQL Server Guide
of the software retired
This version been
This is a publication of Sage Software, Inc.
Document Number 20001S150301112ER 10/2012
©2012 Sage Software, Inc. All rights reserved. Sage, the Sage logos and the Sage product and service names mentioned herein are registered trademarks or trademarks of Sage Software, Inc., or its affiliated entities. All other trademarks are the property of their respective owners.
Microsoft
®
SQL Server
®
, Windows Vista
® and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
Your use of this document and the Sage product(s) described herein is governed by the terms and conditions of the Sage End User License Agreement (“EULA”) or other agreement that is provided with or included in the Sage product. Nothing in this document supplements, modifies or amends those terms and conditions. Except as expressly stated in those terms and conditions, the information in this document is provided by Sage “AS IS” and Sage disclaims all express, implied or statutory warranties of any kind, including but not limited to the warranties of merchantability, fitness for a particular purpose or of noninfringement. No implied license is granted to you under any Sage intellectual property or trade secret right.
Sage reserves the right to revise, supplement or remove information in this document at any time without notice to you or others.
Contents—SQL Server Guide
Chapter 1—Microsoft SQL Server and Sage Estimating
Microsoft SQL Server and Pervasive
Collation settings for use with Sage Estimating
SQL Database Permissions and Access
Read the Supporting Documentation Before You Begin
Conventions Used in this Document
Sage Customer Support Call Center
Submitting Enhancement Requests
Chapter 2—Technical Information
Supported Editions of SQL Server
Minimum Requirements to Install SQL Server 2008 R2 Express Edition
Chapter 3—Installation
SQL Server Express Installation
Chapter 4—Back Up and Restore Procedures
Sage Estimating SQL Server Guide Page iii
10
8
13
1
Contents
Backing Up SQL Server Databases
Chapter 5—FAQs
Chapter 6—Troubleshooting SQL Server
Determining the path to the SQL Server program
Issues With Restored Databases
Chapter 7—Additional Information
Chapter 8—Glossary
Microsoft Desktop Engine (MSDE) sa
SQL Server Management Studio (SSMS)
SQL Server Management Studio Express (SSMSE/SSMS Express)
Sage Estimating SQL Server Guide Page iv
20
28
30
18
Contents
Appendix—SQL Server Instance Settings
Index—SQL Server Guide
32
37
Sage Estimating SQL Server Guide Page v
Chapter 1—Microsoft SQL Server and
Sage Estimating
Sage is pleased to provide you with this guide to understanding Microsoft ® SQL Server ® . Read this guide carefully to learn the basic principles of SQL Server and how it supports Sage Estimating operation.
Sage Estimating uses SQL Server as its database platform. Previous releases used Pervasive as the database platform for storing Sage Estimating data. This database platform change is intended to offer you increased security, performance, and flexibility for your reports, queries, and daily operations.
This document provides information on the impact of these changes. It is important to understand these differences so that you can effectively manage and protect your Sage Estimating data.
Although this document is current as of the time of its distribution, a newer version may be available. For the most recent version, log on to https://customers.sagenorthamerica.com/irj/portal/anonymous/login and search for this document in the Technical Support Knowledgebase.
Microsoft SQL Server and Pervasive
Microsoft SQL Server represents a change from the Pervasive database platform used in previous Sage
Estimating releases. It is important to understand how the new SQL Server database platform is structured.
SQL Server stores database information in database (.mdf) and log (.ldf) files. Previously, Sage Timberline
Office Estimating created separate estimate files that you could store in any desired Windows file structure. With the new SQL Server database, Sage Estimating stores all your estimates in the same .mdf
database file on a single server known as an instance.
Sage Estimating SQL Server Guide Page 1
Chapter 1—Microsoft SQL Server and Sage Estimating
Figure 1: Comparison of Pervasive and SQL Server
A Sage Estimating instance (sometimes referred to as a "server") consists of three primary components: n
An Address Book database n
An estimate database n
One or more standard databases
You configure security for the instance and apply it to all contents, including the Address Book, all standard databases, and all estimates within the estimate database.
Estimates are stored entirely within the estimate database. With the new Sage Estimating, you can use the Estimating Management Console feature to arrange your estimates in a hierarchy of tiers or
"branches." The branches you create in the Estimating Management Console are for organizational purposes only; they do not change the structure of your database.
The location of your SQL Server database files (.mdf and .ldf files) depends in part on your operating system. See
“SQL Server Express Installation” on page 10
for more information.
The allowable database size in SQL Server is unlimited. However, if you are operating SQL Server
Express, the database size is limited to 10 gigabytes (GB). Sage Estimating provides you with a warning if your database size nears the limit.
During the Sage Estimating install, if you choose to install SQL Server 2008 R2 Express from the Sage
Estimating installation and setup DVD, the installation process automatically creates a new instance for you. The default name for the instance is SAGE_ESTIMATING; however, you have the option of giving the instance any name you want.
If you choose not to install SQL Server Express from the installation DVD but elect to create your own instance using an existing SQL Server installation, it must meet certain requirements. See
Installation” on page 12 ” for more information.
Sage Estimating SQL Server Guide Page 2
Chapter 1—Microsoft SQL Server and Sage Estimating
The SAGE_ESTIMATING Instance
Sage Estimating allows the use of just one active SQL Server instance at a time. The active instance is a
"closed" SQL Server instance; Sage Estimating does not recognize databases (Address Book or standard databases) transferred or copied from other SQL Server instances unless they are added by way of the
Search For
feature in the Estimating Management Console.
For example, if you have two Sage Estimating installs, Install A and Install B, you cannot copy Address
Book databases by copying them from Install A's SQL Server instance to Install B's SQL Server instance alone (using SQL Server Management Studio's built-in Copy Databases wizard, for example). You must also open the Estimating Management Console and use the
Search For
button in the Address Book
Companies/Contacts toolbar.
Figure 2: Copying Databases From One SQL Server Instance to Another
Any database you add to an instance must have the same Sage Estimating version as the other operating databases. For example, if you are using Sage Estimating 13.1, and you want to add a standard database from a previous Sage Estimating installation, upgrade the standard database to version 13.1 before adding it to the new instance. Refer to the Estimating Management Console in-product Help for instructions on adding databases using the
Search For
feature.
The allowable database size in SQL Server is unlimited. However, if you are operating SQL Server
Express, the database size is limited to 10 gigabytes (GB). Sage Estimating provides you with a warning if your database size nears the limit.
Sage Estimating SQL Server Guide Page 3
Chapter 1—Microsoft SQL Server and Sage Estimating
During the Sage Estimating install, if you choose to install SQL Server 2008 R2 Express from the Sage
Estimating installation and setup window, the installation process automatically configures a new Sage
Estimating-compatible instance for you. The default name for the instance is SAGE_ESTIMATING; however, you have the option of giving the instance any name you want.
If you choose not to install SQL Server Express from the installation DVD but elect to create your own instance using an existing SQL Server installation, it must meet certain requirements. See
Installation” on page 12 ” for more information.
Microsoft SQL Server Files
Every SQL Server database has at least two files associated with it: n
A file that stores the actual data (.mdf) n
A transaction log file (.ldf)
SQL Server stores your Sage Estimating data in the database file (.mdf). For details, see
Express Installation” on page 10
.
The transaction log (.ldf) records all changes to the data in the database. This log ensures data integrity by keeping track of data that has changed and can be used to roll the data back to a previous state in the event of a database failure.
It is important to make regular backups of these files. For more information, see
Collation settings for use with Sage Estimating
Sage Estimating requires a special collation setting. Collation settings in SQL Server must be set to: n
Latin1_General n
Case-sensitive n
Accent-sensitive
See
“Collation Settings,” on page 34
for more information.
SQL Database Permissions and Access
You must give each Sage Estimating operator permissions to the Sage Estimating features that he or she is expected to use. Assign database and feature permissions using the security feature of the Estimating
Management Console. For more information, see the Estimating Management Console in-product Help.
CAUTION:
Do not change the owner of any databases in the Sage Estimating instance.
Sage Estimating SQL Server Guide Page 4
Chapter 1—Microsoft SQL Server and Sage Estimating
Read the Supporting Documentation Before You Begin
Be sure to read supporting documentation before you begin: n
This SQL Server Guide gives you an overview of the significant differences between the new
SQL Server databases and the Pervasive databases used in previous Sage Estimating releases.
n
The Installation & Administration Guide includes an overview of this release, installation instructions, system requirements, and contact information. This document is available in the
Documents
folder of your Sage Estimating installation files.
n
The Release Notes provide details about new features, database changes, known issues, and fixes.
This document is available in the
Documents
folder of your Sage Estimating installation files.
n
The Getting Started Guide provides an operational overview of the Sage Estimating software. This document is available in the
Documents
folder of your Sage Estimating installation files.
n
The Options Guide provides installation, setup, and operating instructions for each of the available Sage
Estimating options, such as the OnScreen Takeoff Integrator or License Manager. This document is available in the
Documents
folder of your Sage Estimating installation files.
These documents are current at the time of the release. To learn about issues that have arisen since this document was published, go to www.sagecre.com
.
Conventions Used in this Document
This document uses the following conventions: n
Information you type into the software is shown in bold font. For example: Type
Miscellaneous
in the box.
n
The names of screens, windows, fields, and other features displayed by the software are shown in
bold font
.
n
The names of buttons you can click are enclosed in brackets with bold font. For example: [
OK
] or
[
Post
].
n
Names of keys are shown in capital letters. For example: ENTER or TAB. A plus sign (+) between two key names indicates you should press the keys simultaneously.
n
Variable names or names that are specific to your installation may appear in italics and brackets. For example: [Drive]\\[Server].
Symbols
NOTE:
This symbol is used when presenting information that is supplemental to the adjacent text.
TIP:
This symbol is used when presenting helpful information for using the software.
CAUTION:
This symbol is used when presenting important information to help you avoid a loss of critical data.
Sage Estimating SQL Server Guide Page 5
Chapter 1—Microsoft SQL Server and Sage Estimating
IMPORTANT:
This symbol is used when presenting information that is critical to understand or that requires you to take action.
Menu Paths
In this document, menu paths show you the steps required to start a task. Menu paths appear in bold font with angle brackets around buttons. For example:
"If the program does not automatically start, click [
Start
] >
Run
."
Online Help
The Sage Estimating software includes online Help, which provides answers to your questions about procedures as well as items in the windows.
To access the online Help in the Sage Estimating software, click the Help button or icon, or press [F1] to display the Help topic for that window.
To aid you in finding the information you need, the online Help for each module includes the following panes: n
Contents
pane containing links to the Help topics n
Index
pane containing keywords that link to Help topics related to that keyword n
Search
pane, where you can type text and click [
Search
] to locate that text in the Help topics
For more information about using the online Help, see the Sage Estimating Help.
We would like your feedback about the online Help so we can make improvements. Each Help topic contains an area where you can indicate whether the topic was helpful and provide additional comments.
To protect your privacy, all comments are anonymous.
Training
Sage University offers online and classroom training sessions to help you get the most out of your Sage
Estimating software. To access Sage University, visit www.sageu.com
.
You can also get access to Sage University from the File menu by selecting
Help
>
Sage Estimating on the Web
>
Sage University
.
Technical Assistance
Depending on your support plan, you can access any of the following online services.
Sage Customer Portal
n
Knowledgebase: Find answers to your questions, access downloads, and subscribe to your favorite articles. This service is available online 24/7.
Sage Estimating SQL Server Guide Page 6
Chapter 1—Microsoft SQL Server and Sage Estimating n
Live Chat: Chat online with a customer support analyst—a great option for quick questions. Chat hours are the same as our telephone support hours (see below).
n
Online Support Request: Submit an online support ticket when you have a non-urgent question. One of our call center support analysts will assist you. Online support hours are the same as our customer support call center hours (see below).
Sage Customer Support Call Center
Telephone Support: When you have a more urgent question or would prefer to speak to a customer support analyst directly, call us at 866-991-3359. Telephone support is available Monday through Friday from 6 a.m. to 5 p.m. Pacific time with the following exceptions: n
Every Thursday from 2 p.m. to 3 p.m. Pacific time (closed for customer support staff meetings) n
Standard United States holidays n
Quarterly company meetings
Upgrading Your Service Plan
If your service plan does not provide online or telephone customer support and you would like to add or upgrade a service plan, please call 800-858-7098.
Submitting Enhancement Requests
We want to hear your suggestions for improving the software. To send us your comments, click on the File menu button
Requests
.
and select
Help
>
Sage Estimating on the Web
>
Submit Enhancement
Sage Estimating SQL Server Guide Page 7
Chapter 2—Technical Information
Supported Editions of SQL Server
Sage Estimating is tested for use with only the following editions of Microsoft ® SQL Server ® : n
SQL Server 2008 Standard Edition, Service Pack 1 or greater n
SQL Server 2008 R2 Express Edition n
SQL Server 2008 R2 Standard Edition
SQL Server 2008 R2 Express Edition is provided free of charge with Sage Estimating. This edition is sufficient for most Sage Estimating customers. However, customers with large databases may need to upgrade to the Standard Edition. For information on Microsoft SQL Server 2008 editions, please visit www.microsoft.com
.
The following table offers a brief comparison of the Express and Standard versions of SQL Server 2008
R2.
Table 1: Comparison of SQL Server Standard and Express Versions
Feature
Concurrent workload governor (throttle)
Database size
RAM support
CPUs supported
1
Express
No
10 GB
1 GB
1
3
Windows Vista
® and Windows 7 support Yes
2
Standard
No
Unlimited
Operating system maximum
4
Yes
1
This governor limits the performance of applications to approximately 5 users.
2
This database size applies to only SQL Server database files (.mdf) and not to log files (.ldf).
3
Your computer can have multiple CPUs, but only one is used by SQL Server.
Minimum Requirements to Install SQL Server 2008 R2
Express Edition
The following lists some of the minimum requirements for installing SQL Server 2008 R2 Express from the
Sage Estimating installation DVD:
Sage Estimating SQL Server Guide Page 8
Chapter 2—Technical Information n
Windows Installer 4.5 or later n
Internet Explorer 6.0 SP1 or later n
.Net Framework 3.5 Service Pack 1 n
1 GB RAM n
1 GB free disk space n
1.4 GHz P-4 CPU
Setup must run under an account with administrative privileges on the computer where SQL Server 2008
R2 Express is being installed.
The hardware requirements may vary, depending on the version of SQL Server 2008 R2 Express you are installing (32-bit or 64-bit). For a complete list of the installation requirements, visit www.microsoft.com.
Supported Operating Systems
You can install SQL Server 2008 R2 and SQL Server 2008 R2 Express on any computer operating
Windows XP or later operating systems.
You do not need to install Microsoft SQL Server on the same computer where you install Sage Estimating, depending on your system configuration. For example, if you are installing your databases on a separate server, install SQL Server on that server.
NOTE:
If you plan to migrate (transfer) existing data from a previous version of Sage Estimating, you must install a supported copy of SQL Server on the destination computer or server. Refer to the
Installation & Administration Guide or the Data Migration Utility Help for more information about data migration.
If you are installing or plan to install SQL Server and Sage Estimating on the same computer, keep in mind that the Sage Estimating software is compatible with the 32-bit and 64-bit versions of the following operating systems: n
Windows XP Professional (SP3 and later) n
Windows Vista
®
Ultimate (SP2 and later) n
Windows Vista
®
Business (SP2 and later) n
Windows Server 2003 Standard Edition R2 (SP2 and later) n
Windows Server 2003 Enterprise Edition R2 (SP2 and later) n
Windows 2008 Server Standard Edition (SP2 and later) n
Windows 2008 Server Enterprise Edition (SP2 and later) n
Windows 7 Ultimate (SP1 and later) n
Windows 7 Business (SP1 and later)
Sage Estimating SQL Server Guide Page 9
Chapter 3—Installation
Overview
Before installing Sage Estimating, you have two primary SQL Server scenarios to consider: n
SQL Server Express Installation. Installing Sage Estimating also installs SQL Server 2008 R2
Express when you select certain installation options. Follow this scenario for these conditions: p
You are installing Sage Estimating on a standalone workstation or a workgroup server.
p
You are installing to a server on a domain and you want to use the SQL Server 2008 R2 Express install that comes with the Sage Estimating install package.
The Sage Estimating install package installs and configures a new SQL Server instance of SQL Server
2008 R2 Express whenever you select one of these install options. You can operate the new
SQL Server instance alongside an existing SQL Server instance.
n
Modified Installation. You have a supported version of SQL Server installed (or plan to have one installed) and you want to manually create a new instance to use with that version.
Use the
Security
feature in the Estimating Management Console to assign database permissions to each operator after installing your SQL Server instance.
For more information on setting up SQL Server security for Sage Estimating, see the Installation
& Administration Guide.
NOTE:
You can install an approved instance of SQL Server side by side on a computer where
SQL Server 2012 is also installed. Be aware that installing Sage Estimating may then result in an
"Install completed with errors" message; however, the resulting Sage Estimating install operates correctly.
SQL Server Express Installation
Microsoft SQL Server 2008 R2 Express comes as an optional component with the Sage Estimating install package. It installs automatically when you select certain Sage Estimating installation options.
Follow the instructions below to install SQL Server 2008 R2 Express from the install package.
1
Open the
Select Installation Options for Sage Estimating
window by double-clicking
SetMeUp.exe
in your local install folder.
The install folder is created wherever you download the Sage Estimating install files. For example, if you download the install files to C:\Users\Public\Public Documents, look in this folder for the
SetMeUp.exe
file.
Sage Estimating SQL Server Guide Page 10
Chapter 3—Installation
Figure 3: The Select Installation Options for Sage Estimating Window
2
In the
Select installation options for Sage Estimating
window, select one of the following options: p
Complete Sage Estimating system. This option installs everything you need to operate Sage
Estimating on your local workgroup server, offline workstation, or standalone computer, including a new instance of SQL Server 2008 R2 Express. Select this option if you are installing Sage Estimating on a standalone computer or a workgroup server.
NOTE:
If you are operating in a workstation/server environment, you do not need to install SQL Server on the workstations. However, you can install SQL Server optionally if you want to maintain a local copy of your estimating data.
p
Sage Estimating Server and new instance. Select this option if you are installing to a server on a domain and you want to use the SQL Server 2008 R2 Express copy that comes with the Sage
Estimating install. Selecting this option automatically installs and configures a new instance of
SQL Server 2008 R2 Express for you. This option is unavailable if you already have installed Sage
Estimating components on the workstation or server.
p
Create new local SQL Server instance. This option appears only if you have already installed Sage
Estimating components on the workstation or server. Select this option to install and configure a new instance of SQL Server 2008 R2 Express.
3
In the
Enter new instance name
box, type a name for the new SQL Server instance (database server) in the box and click [
OK
].
The default instance name is
SAGE_ESTIMATING
but you can give the instance any name you want provided you do not give it the same name as any existing SQL Server instance on the computer.
4
Click [
Next
] and follow the on-screen instructions for installing Sage Estimating or Sage Estimating server.
Sage Estimating SQL Server Guide Page 11
Chapter 3—Installation
The software installer creates the new instance as part of the Sage Estimating installation and notifies you when the process is finished.
NOTE:
If you are installing SQL Server on a computer with Windows Vista
®
, Windows 2008 Server, or Windows 7, ensure you elevate your privileges at the prompt within two minutes of its appearance or the installation will quit.
Installing SQL Server 2008 R2 Express also installs SQL Server Management Studio Express, a tool for performing database back up and restoration procedures and for assigning database permissions.
Modified Installation
You may want to use a version of SQL Server that already exists on your computer. It must be one of the supported versions listed in
“Supported Editions of SQL Server” on page 8 .
If you want to use your existing installation of SQL Server, create a new instance to operate alongside your existing SQL Server instances. You can give the new instance any name you want. However, Sage recommends naming the new instance an easily identified name such as SAGE_ESTIMATING.
Refer to
“Appendix—SQL Server Instance Settings” on page 32
for the instance settings.
After creating your new instance, ensure you assign the appropriate database permissions as outlined in the Installation & Administration Guide.
NOTES:
l
If you plan to migrate existing data from a pre-11.1 version of Sage Estimating, you must install
SQL Server or SQL Server Express on the destination computer or server.
l
Reboot your server or workstation after creating the new instance.
CAUTION:
Do not change the owner of any databases in the Sage Estimating instance.
Sage Estimating SQL Server Guide Page 12
Chapter 4—Back Up and Restore
Procedures
Backing Up SQL Server Databases
Performing a complete backup of your Sage Estimating data requires using SQL Server Management
Studio or Management Studio Express to back up your Microsoft
®
SQL Server
® databases. It is critical that you modify your back up procedures to include all the necessary steps.
Your SQL Server database backup copy is generated in two steps:
1
Use SQL Server Management Studio (or Management Studio Express) to make a backup copy of the database into a file folder.
The default location for this folder is C:\Program Files\Microsoft SQL Server\MSSQL10_50.SAGE_
ESTIMATING\MSSQL\Backup. (The actual number and instance name that appears in the path may be different if you have multiple instances of SQL Server installed or if you named your instance a different name.)
2
Make sure to include the SQL backup folder (referenced in step 1) when you perform your tape or thirdparty backup.
NOTES:
l
Be sure to perform regular tests of your backups to ensure they are working properly.
l
You can perform backup and restore functions using SQL Server Management Studio or
Management Studio Express. Installing SQL Server 2008 R2 Express from the Sage Estimating installation DVD installs a copy of SQL Server Management Studio Express.
l
SQL Server 2008 R2 Management Studio Express automatically detaches and attaches the database when you back up and restore.
CAUTION:
The restore process overwrites any changes you make to the database between creation of backup copies.
Backing up the SQL Database
1
Start Microsoft SQL Server Management Studio Express (
Start > All Programs > Microsoft SQL
Server 2008 Express > SQL Server Management Studio Express
).
2
Select the database you want to back up from the
Object Explorer
pane.
Sage Estimating SQL Server Guide Page 13
Chapter 4—Back Up and Restore Procedures
Figure 4: Database List in the Object Explorer Pane
3
Right-click on the database and select
Tasks > Back Up
to open the
Back Up Database
window.
Figure 5: The Back Up Database Window
Sage Estimating SQL Server Guide Page 14
Chapter 4—Back Up and Restore Procedures
4
Under
Source
(in the right-hand pane of the
Back Up Database
window), select the database to be backed up from the
Database
list.
p
For the backup type, select
Full
.
p
For the backup component, select
Database
.
5
Under
Backup Set
, type a name for the database backup you are creating in the
Name
box.
If desired, also type a description for the backup in the
Description
box.
6
Set the desired expiration criteria for the backup in the
Backup set will expire
section.
7
Select the backup destination from the
Destination
list.
This list displays previously defined backup file paths and file names. The backup utility selects the
Backup
folder in your SQL Server instance folder by default but you can add a new file path as a destination by clicking [
Add
].
8
Click [
OK
]. A
Backup of database completed successfully
message appears when the backup operation is finished.
You may now perform your normal tape or third-party back up procedures.
Be sure to include the SQL back up folder (or the folder where your backup copy is stored if you selected another location in step 7). The default location for this folder is C:\Program Files\Microsoft SQL
Server\MSSQL10_50.SAGE_ESTIMATING\MSSQL\Backup. (The actual number and the name that appears in the path may be different if you have multiple instances of SQL Server installed or if you named the instance a different name.)
Restoring the SQL Database
CAUTION:
The restore process overwrites any changes you make to the database between creation of backup copies.
1
Start Microsoft SQL Server Management Studio Express. (
Start > All Programs > Microsoft SQL
Server 2008 Express > SQL Server Management Studio Express
.)
2
Select the database you want to restore from the
Object Viewer
pane.
Sage Estimating SQL Server Guide Page 15
Chapter 4—Back Up and Restore Procedures
Figure 6: Database List in the Object Viewer Pane
3
Right-click on the database and select
Tasks > Restore > Database
to open the
Restore Database
window.
Sage Estimating SQL Server Guide Page 16
Chapter 4—Back Up and Restore Procedures
Figure 7: The Restore Database Window
4
Select the database you wish to restore in the
To database
box.
If you want to create a new database, type the name of the database in the
To database
box.
5
Under
Source for restore
, select
From database
then select the name of the backup database copy you want to use for the restore operation.
6
Select the check box of the database you wish to restore from the
Select the backup sets to restore
table.
7
Click
Options
(from the
Select a page
pane in the upper left-hand corner of the window).
8
In the
Restore Options
area, select the
Overwrite the existing database
check box.
9
Click [
OK
].
A
Restore of database completed successfully
message appears when the restoration operation is finished.
NOTE:
The restore process overwrites any changes you made to the database since the last time you created the backup copy.
Sage Estimating SQL Server Guide Page 17
Chapter 5—FAQs
I already use a version of Microsoft
®
version with Sage Estimating?
SQL Server
®
on my computer. Can I use this
Sage Estimating requires SQL Server 2008 + SP1 or higher. You must create a new instance for Sage
Estimating and it must conform to our recommended security settings. See
SQL Server and Sage Estimating” on page 1
for more information.
NOTE:
You can install an approved instance of SQL Server side by side on a computer where
SQL Server 2012 is also installed. Be aware that installing Sage Estimating may then result in an
"Install completed with errors" message; however, the resulting Sage Estimating install operates correctly.
If I already have a version of SQL Server installed, does installing Sage Estimating upgrade my existing SQL Server version?
No. However, you can install SQL Server 2008 R2 Express from the installation DVD for use with Sage
Estimating. You can then use both SQL Server versions in a side-by-side configuration (meaning both versions are installed).
What are the minimum system requirements to install SQL Server 2008?
See
“Minimum Requirements to Install SQL Server 2008 R2 Express Edition” on page 8
.
Which operating systems are supported with SQL Server 2008?
See
“Supported Operating Systems” on page 9
.
Are 64-bit platforms supported?
Yes, you can install SQL Server 2008 Express on the following 64-bit platforms: n
Windows XP x64 SP2 n
Windows Server 2003 x64 SP2 n
Windows Server 2003 R2 x64 n
Windows Vista
® x64 (Ultimate and Business editions) SP1 n
Windows 7 x64 (Ultimate and Business editions) n
Windows 2008 Server x64 SP2 n
Windows 2008 Server R2
Can SQL Server 2008 Express Edition installations be performed on substitute, mapped, or compressed drives?
No, installations cannot be used on any of these configurations.
Sage Estimating SQL Server Guide Page 18
Chapter 5—FAQs
Can I use File Tools or other utilities to back up my SQL databases?
No. You must detach your databases and then back them up after the process is complete. File Tools and other utilities do not perform this function.
Use SQL Server 2008 R2 Management Studio or SQL Server 2008 R2 Management Studio Express to back up your SQL data. Microsoft SQL Server 2008 R2 Management Studio Express attaches and detaches the database automatically during back up and restore procedures. For more information, see
“Chapter 4—Back Up and Restore Procedures” on page 13
.
How can I test whether SQL Server is working in Sage Estimating?
The first time you start Sage Estimating or the Estimating Management Console after installing the Sage
Estimating software, you should be able to use the Configuration wizard to locate your SQL Server instance. If you are able to use the Configuration wizard to successfully locate at least one SQL Server instance, your installation of SQL Server is operating correctly.
If you are able to open or create estimates and databases in the Sage Estimating software, SQL Server is operating correctly.
Where can I find more information about Microsoft SQL Server 2008?
SQL Server 2008 Books Online is a good resource for additional information. This file is automatically installed during the Sage Estimating installation of SQL Server 2008 Express Edition. You can find this document by clicking
Start > Programs > Microsoft SQL Server 2008 Express > Documentation and
Tutorials > SQL Server Books Online
. You can also download a copy from www.microsoft.com
.
What do I need to be able to manage user access rights in SQL Server?
For Sage Estimating, security is managed entirely from within the
Security
feature of the Estimating
Management Console. You can create roles and their corresponding permissions to access various Sage
Estimating tasks and features.
You must be belong to the Sage Estimating administrator role to create roles and assign them to other operators. For more information about creating roles and permissions, refer to the Sage Estimating
Installation & Administration Guide or the Estimating Management Console in-product Help.
I can connect to a SQL Server instance on my local computer but why can't I connect to a SQL Server instance on a remote server?
You may need to reconfigure your firewall settings. See
“Firewall settings” on page 22 .
Sage Estimating SQL Server Guide Page 19
Chapter 6—Troubleshooting SQL
Server
This section provides additional information if you have any difficulty installing or connecting to a supported version of Microsoft ® SQL Server ® .
Installation Issues
The following paragraphs provide troubleshooting tips for installation issues.
Collation
Sage Estimating requires a special collation setting. Collation settings in SQL Server must be set to: n
Latin1_General n
Case-sensitive n
Accent-sensitive
These settings are configured automatically when you create the SQL Server 2008 R2 Express instance from the Sage Estimating install. You may sometimes see this listed in SQL Server as
SQL_Latin1_
General_CS_AS
.
For additional information, see topics regarding changing collation in SQL Server Books Online, available at
Start > All Programs > Microsoft SQL Server 2008 > Documentation and Tutorials > SQL
Server Books Online
.
NOTE:
If you performed an upgrade to SQL Server 2008 R2, your collation settings may not correctly match the settings required by Sage Estimating. See topics on repairing an install in SQL
Server 2008 Books Online for more information.
Compatibility
Sage Estimating requires SQL Server 2008 + SP1 or higher.
SQL Server is designed so that multiple instances may exist on a single computer. Each instance is independent of the others, and may use different versions or service packs. The following can be used alongside the instance you create for Sage Estimating: n
MSDE 2000 + SP3 or higher n
SQL Server 2000 + SP3 or higher
NOTE:
Multiple versions of SP3 exist. The only compatible version of SQL Server 2000 is
8.00.760.0.
Sage Estimating SQL Server Guide Page 20
Chapter 6—Troubleshooting SQL Server
You may need to remove the existing version to resolve the compatibility issue. However, be aware that other software may be using the incompatible version. Contact your system administrator before attempting to remove any incompatible version.
If you determine that the version can be removed safely, use Windows'
Add or Remove Programs
to remove it (note that you may have to remove several entries to completely remove the version).
Connection Issues
The following paragraphs provide troubleshooting tips for connection issues.
Authentication mode
The authentication mode for the SQL Server instance you create for Sage Estimating must be set to
Windows Authentication and SQL Server Authentication
(also referred to as "Mixed Mode") to work with Sage Estimating. In this mode, SQL Server creates and maintains your login information. See
“Chapter 6—Troubleshooting SQL Server” on page 20
for more information.
Sage Estimating SQL Server Guide Page 21
Chapter 6—Troubleshooting SQL Server
Changing the authentication mode
If the authentication mode is not set correctly, you can resolve this issue in SQL Server Management
Studio Express, as follows:
1
Start SQL Server Management Studio Express (
Start > All Programs > Microsoft SQL Server 2008
R2 > SQL Server Management Studio Express
).
2
Confirm that the correct
Server type
,
Server name
, and
Authentication
settings are correct, and then click [
Connect
]. For example:
Server type
: Database Engine
Server name
: Machine_name\instance_name
Authentication
: Windows Authentication
NOTE:
If Windows Authentication does not work, try SQL Server Authentication. You must have security permission in SQL Server to access the database using this authentication.
3
In the
Object Explorer
pane, right-click on the server name and select
Properties
.
4
You must select the server name, not the folders below it, in order to see the
Security
option in the next step.
5
Select
Security
.
6
Select
SQL Server and Windows Authentication
.
7
Click [
OK
] twice.
If the authentication mode is set correctly and you are still experiencing problems, contact your system administrator to review your permission settings in Windows or SQL Server. See
“Security Administration” on page 26
for more information.
Database location
Your default database location may not be set correctly in the system registry. See
“Database default location” on page 35
for verification instructions.
Firewall settings
If you experience communication issues with a remote SQL Server instance, you may be using a firewall that is set up to block network traffic between your computer and the SQL Server instance. To allow communication, you need to set two firewall exceptions: n
The SQL Server Database Engine service n
The SQL Server browser service
NOTES:
l
The following instructions are for use with Windows Firewall. If you are using another firewall for your system, contact the firewall manufacturer for instructions on setting service exceptions.
l
Sage recommends contacting your system administrator if you need to change firewall settings.
Sage Estimating SQL Server Guide Page 22
Chapter 6—Troubleshooting SQL Server l
This procedure does not cover setting firewall exceptions for installations on a workgroup. If you are using SQL Server on a workgroup server, you must set separate firewall exceptions to allow your workstations to communicate with the SQL Server instance. Refer to the Installation
& Administration Guide for instructions.
Setting the SQL Server Database Engine exception
Set up a SQL Server Database Engine exception for each instance of SQL Server you use with Sage
Estimating.
1
Determine the path to your SQL Server computer.
a
On the computer or server where SQL Server is installed, open the SQL Server Configuration
Manager by selecting
Start
>
All Programs
>
Microsoft SQL Server 2008 R2
(or
Microsoft
SQL Server 2008
) >
Configuration Tools
>
SQL Server Configuration Manager
.
The SQL Server Configuration Manager opens.
Figure 8: The SQL Server Configuration Manager
b
In the left-hand pane of the SQL Server Configuration Manager, select
SQL Server Services
.
c
In the right-hand pane, right-click on
SQL Server (INSTANCE)
, where
(INSTANCE)
is the
SQL Server instance for which you are creating the firewall exception, and select
Properties
.
d
In the
SQL Server Properties
window, click on the
Service
tab.
Sage Estimating SQL Server Guide Page 23
Chapter 6—Troubleshooting SQL Server
Figure 9: SQL Server Properties Window—Service Tab
e
In the
Binary Path
entry, note or record the path described within the quotation marks. This is the file path to the SQL Server instance binary files (the path is contained only within the quotation marks— ignore the text outside the quotes).
2
Open Windows Firewall by selecting
Start
>
Control Panel
>
System and Services
>
Administrative Tools
>
Windows Firewall with Advanced Settings
(in Windows XP and
Windows Server 2003, select
Start
>
Settings
>
Control Panel
>
Windows Firewall
then proceed directly to step 6).
3
In the left-hand pane of the
Windows Firewall with Advanced Security
window, right-click on
Inbound Rules
and select
New Rule
.
4
In the
New Inbound Rule
wizard, select the
Program
option and click [
Next
].
5
Select the
This program path
option.
6
Windows XP and Windows Server 2003 only: In the Windows Firewall window, click on the
Exceptions
tab and click [
Add Program
].
7
Click [
Browse
] and locate the
sqlservr.exe
file at the binary file path you recorded in step 1 then click
[
Open
].
8
Click [
Next
] (in Windows XP and Windows Server 2003, click [
OK
] to create the exception then proceed directly to step 13).
9
Select the
Allow the connection
option then click [
Next
].
Sage Estimating SQL Server Guide Page 24
Chapter 6—Troubleshooting SQL Server
10
Select the
Domain
,
Public
, and
Private
check boxes then click [
Next
].
11
Type the name of your SQL Server instance in the
Name
box.
12
Click [
Finish
] to create the firewall exception for the SQL Server Database Engine service.
The
Windows Firewall with Advanced Security
window opens.
Figure 10: Windows Firewall with Advanced Security Window
Setting the SQL Server browser service exception
1
Open Windows Firewall by selecting
Start
>
Control Panel
>
System and Services
>
Administrative Tools
>
Windows Firewall with Advanced Settings
(in Windows XP and
Windows Server 2003, select
Start
>
Settings
>
Control Panel
>
Windows Firewall
then proceed directly to step 10).
2
In the left-hand pane of the
Windows Firewall with Advanced Security
window, right-click on
Inbound Rules
and select
New Rule
.
3
In the
New Inbound Rule
wizard, select the
Port
option and click [
Next
].
4
Select
UDP
as the protocol type.
5
Select the
Specific local ports
option and type 1434 in the corresponding box.
6
Click [
Next
].
7
Select the
Allow the connection
option and click [
Next
].
8
Select the
Domain
,
Public
, and
Private
check boxes then click [
Next
].
9
Type SQL Server Browser Exception in the
Name
box.
10
Click [
Finish
] to create the firewall exception for the SQL Server browser service.
Sage Estimating SQL Server Guide Page 25
Chapter 6—Troubleshooting SQL Server
11
Windows XP and Windows Server 2003 only: In the
Add a Port
window, type SQL Server Browser
Exception in the
Name
box and type 1434 in the
Port Number
box; click [
OK
] then click [
OK
] again to create the SQL Server browser service exception.
Network configuration
To connect with SQL Server, you must have TCP/IP enabled.
Enable TCP/IP
If you are receiving network configuration errors, make sure that TCP/IP is enabled, as follows:
1
Select
Start > Control Panel > Administrative Tools > Windows Firewall with Advanced
Security
.
2
Start SQL Server Configuration Manager (
Start > All Programs > Microsoft SQL Server 2008 R2 >
Configuration Tools > SQL Server Configuration Manager
).
3
Expand
SQL Server 2008 Network Configuration
.
4
Select
Protocols for SAGE_ESTIMATING
(or the name of your instance).
5
Right-click on
TCP/IP
and select
Enable
.
6
Click [
OK
].
NOTE:
You must stop and restart the SQL Server services for this change to take effect. See
for more information.
Security Administration
Operators using Sage Estimating must have SQL Server permissions to the databases they are expected to use. You assign permissions using the Roles and Permissions features in the Estimating Management
Console. For more information, see the Installation & Administration Guide.
If an operator is experiencing connection issues with a database, verify the operator belongs to a role with the appropriate permissions.
SQL Server services
You may have several SQL Server services or instances, depending on the version of SQL Server you are using. For SQL Server 2008 R2 Express, the following are used: n
SQL Server (the name you assigned to the SQL Server instance) n
SQL Server Browser
If the service is not running, you can start it using SQL Server Configuration Manager.
To Start the SQL Server Engine Using SQL Server Configuration
1
Start SQL Server Configuration Manager (
Start > All Programs > Microsoft SQL Server 2008
(or
Microsoft SQL Server 2008 R2
)
> Configuration Tools > SQL Server Configuration Manager
).
2
Select
SQL Server Services
.
Sage Estimating SQL Server Guide Page 26
Chapter 6—Troubleshooting SQL Server
3
Right-click the service (for example,
SQL Server (
<instance name>
)
), and then click
Start
.
To Stop the SQL Server Engine Using SQL Server Configuration
1
Start SQL Server Configuration Manager (
Start > All Programs > Microsoft SQL Server 2008 >
Configuration Tools > SQL Server Configuration Manager
).
2
Select
SQL Server Services
.
3
Right-click the service (for example,
SQL Server (
<instance name>
)
), and then click
Stop
.
Determining the path to the SQL Server program
If you have multiple instances of SQL Server installed, each instance is independent of the others. To determine the location of the SQL Server program for a particular instance, do the following:
1
Start SQL Server Management Studio Express (
Start > All Programs > Microsoft SQL Server 2008
R2 > SQL Server Management Studio
or
SQL Server Management Studio Express
).
2
In the
Connect to Server
window, confirm that the correct
Server type
,
Server name
, and
Authentication
are selected, and then click [
Connect
]. For example: p
Server type
: Database Engine p
Server name
: Computer_name\instance_name p
Authentication
: Windows Authentication
If Windows Authentication does not work, try SQL Server Authentication. You must have security permission in SQL Server to access the database using this authentication.
3
Right-click on the server name, and then select
Properties
.
The path is listed on the
General
page next to
Root Directory
. Make note of this path.
4
Click [
Cancel
] and then close the
SQL Server Management Studio Express
window to exit without making any changes.
The program exists in the Binn directory, which is below the root directory you noted in step 4. For example: C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe. The actual number in the path may be different depending on how many instances you have installed on the computer.
Issues With Restored Databases
After restoring a database (or attaching a new one), you may receive a "You are not currently set up as a user" error message. If you receive this error message, run the following script in SQL Server Management
Studio to reset your database ownership:
DECLARE @statement nvarchar(max); SET @statement = 'ALTER AUTHORIZATION ON
DATABASE::['+DB_NAME()+'] TO [sa]'; EXEC (@statement)
DECLARE @Statement NVARCHAR(MAX); SET @Statement = N'ALTER DATABASE [' + DB_
NAME() + N'] SET TRUSTWORTHY ON'; EXEC (@Statement)
Sage Estimating SQL Server Guide Page 27
Chapter 7—Additional Information
The following is provided as additional resource material. It is included for reference only and is not meant to imply that Sage supports, controls, or endorses any of the content. Be aware that titles, links, and content can change and may not always be pertinent to your situation.
Most of the information below is available in Microsoft SQL Server Books Online.
General Information
Instance Configuration: http://msdn.microsoft.com/en-us/library/ms143531(v=SQL.100).aspx
Microsoft SQL Server 2008 Security Datasheet: http://download.microsoft.com/download/D/1/B/D1B8D9AA-19E3-4DAB-AF9C-
05C9CCEDD85C/SQL%20Server%202008%20Security%20-%20Datasheet.pdf
Collation or Corruption
How to Rebuild the Master Database for SQL Server 2008: http://msdn.microsoft.com/en-us/library/dd207003(v=SQL.100).aspx
Security
Password Policy: http://msdn.microsoft.com/en-us/library/ms161959(v=SQL.100).aspx
SQL Server 2008 Security White Papers: http://www.microsoft.com/sql/technologies/security/whitepapers.mspx
Sage Estimating SQL Server Guide Page 28
Chapter 7—Additional Information
Strong Passwords: http://msdn.microsoft.com/en-us/library/ms161962(v=SQL.100).aspx
Services
How to Verify a Successful Installation of SQL Server 2008 Reporting Services: http://msdn.microsoft.com/en-us/library/ms143773(v=SQL.100).aspx
Managing the Database Engine Services: http://msdn.microsoft.com/en-us/library/ms189925(v=SQL.100).aspx
Managing Services Using SQL Server Management Studio: http://msdn.microsoft.com/en-us/library/ms187478(v=SQL.100).aspx
Sage Estimating SQL Server Guide Page 29
Chapter 8—Glossary
BOL/Books On Line
SQL Server Books On Line. These are resource materials for SQL Server provided by Microsoft. Books
On Line is automatically installed with the Sage Estimating installation of SQL Server 2008 Express
Edition. You can also download a current copy at www.microsoft.com
.
Instance/Named Instance
A complete database environment, including the relational database management system software, table structure, stored procedures, and other functionality.
Microsoft Desktop Engine (MSDE)
A database engine compatible with earlier versions of SQL Server.
sa
The system administrator for SQL Server.
SQL
Structured Query Language, the standardized language used in virtually all relational databases.
SQL Server Management Studio (SSMS)
The configuration tool used to manage all aspects of the SQL server.
SQL Server Management Studio Express (SSMSE/SSMS Express)
A limited version of SQL Server Management Studio.
Stored Procedures
Database functions that allow advanced pre-compiled queries.
Transact-SQL
A robust scripting language supported by Microsoft SQL Server.
Sage Estimating SQL Server Guide Page 30
Chapter 8—Glossary
User Account Control (UAC)
A method of adding security to Windows by creating different access levels for administrators and standard users. It also prevents standard users from changing system settings or affecting sensitive system information.
Sage Estimating SQL Server Guide Page 31
Appendix—SQL Server Instance
Settings
If you have an existing instance of a supported version of Microsoft ® SQL Server ® installed, you can set up another instance to work with Sage Estimating. (Options described in this section may vary slightly depending on the edition you are installing.)
NOTE:
If you choose to uninstall your existing instance first, reboot your server before reinstalling to avoid problems with the new installation.
CAUTION:
Do not change the owner of any databases in the Sage Estimating instance.
Set your new SQL Server 2008, SQL Server 2008 R2 , or SQL Server 2008 R2 Express instance to the settings as outlined in the following sections.
Sage Estimating SQL Server Guide Page 32
Appendix—SQL Server Instance Settings
SAGE_ESTIMATING Instance
Figure 11: Instance Configuration Settings
You must use a named instance. You can give the instance any name you want. However, Sage recommends giving the instance a name that makes it easily identified (such as SAGE_ESTIMATING).
Sage Estimating SQL Server Guide Page 33
Appendix—SQL Server Instance Settings
Authentication Mode
Figure 12: Authentication Mode Settings
The instance must support
Mixed Mode
authentication (
Windows Authentication and SQL Server
Authentication
). This means either Windows authentication or SQL Server authentication can be used to access the database information.
When Windows authentication is used, the operator must have permissions to use SQL Server or be a member of a group that has those permissions. In Windows authentication mode, SQL Server validates the account name and password using information from the Windows operating system.
When SQL Server authentication is used, the operator must have system administrator (
sysadmin
) rights in SQL Server. The SQL Server authentication is used for backward-compatibility and requires a strong password.
Collation Settings
Collation settings must be
Latin1_General
,
case-sensitive
, and
accent-sensitive
(
Latin1_General_CS_
AS
).
You can customize the collation settings during the server configuration portion of the SQL Server install.
In the SQL Server collation customization window, make the following selections:
Sage Estimating SQL Server Guide Page 34
Appendix—SQL Server Instance Settings n
Select the
Windows collation designator and sort order
option (instead of
SQL collation
, which is the default) n
Latin1_General
(for the collation designator) n
Case-sensitive
n
Accent-sensitive
n
Clear all other options
Additional Recommendations
To ensure accurate performance, Sage strongly recommends making changes and verifications to the following settings in SQL Server Management Studio and SQL Server Configuration Manager. Failure to make these changes may result in poor Sage Estimating performance or communication issues.
Memory
Determine the amount of available memory on the server or workstation where SQL Server is installed. To prevent SQL Server from consuming all available memory, use SQL Server Management Studio to set the maximum amount of memory (in the instance properties) to a reasonable limit (such as 4 GB ) as follows:
1
Right-click on the SQL Server instance and select
Properties
.
2
In the Server Properties window, click
Memory
(left-hand pane).
3
Set the
Maximum server memory
amount to
4000
(or whatever limit you determine).
Database default location
During the database upgrade process, Sage Estimating creates a backup copy of your estimate data in the path you set in SQL Server Management Studio's
Database default location
(for both the
Data
and
Log
files). The locations you specify must already exist and must be accessible to the Sage Estimating upgrade program.
NOTE:
The ideal location for storing your backup data is on a pair of solid state drives (SSD) in a redundant array (RAID 1) configuration that is backed up daily.
In SQL Server Management Studio, set the database default location for the data (.mdf) and log (.ldf) files as follows:
1
Right-click on the SQL Server instance and select
Properties
.
2
In the
Server Properties
window, click
Database Settings
(left-hand pane).
3
In the
Database Default Locations
section (right-hand pane), locate the
Data
and
Log
file paths.
4
Set the default location file paths for the data and log files to your new location.
For example, type
{Drive}:\ProgramData\Sage\Backups
.
5
Click [
OK
] to close the
Server Properties
window.
6
Right-click on your SQL Server instance and select
Restart
.
7
After the SQL Server instance restarts, right-click on it again and select
Properties
.
Sage Estimating SQL Server Guide Page 35
Appendix—SQL Server Instance Settings
8
Click
Database Settings
and verify the changes you made to the default location are still correct.
Communication protocol
Set the communication protocol settings for the Sage Estimating SQL Server instance as follows:
1
Start the SQL Server Configuration Manager by selecting
Start
>
All Programs
>
SQL Server 2008
(or
SQL Server 2008 R2
) >
Configuration Tools
>
SQL Server Configuration Manager
.
2
In the left-hand pane of the
SQL Server Configuration Manager
window, click the arrow next to
SQL Server Network Configuration
to display all local SQL Server instances.
3
Select the instance associated with Sage Estimating (
SAGE_ESTIMATING
, by default).
4
In the right-hand pane right-click on a communication protocol and select
Disable
.
5
Repeat step 4 for all communication protocols except TCP/IP. Leave this protocol
Enabled
.
6
In the left-hand pane of the
SQL Server Configuration Manager
window, click the arrow next to
SQL Native Client 10.0 Configuration
.
7
Click
Client Protocols
(left-hand pane).
8
In the right-hand pane right-click on a communication protocol and select
Disable
.
9
Repeat step 8 for all communication protocols except TCP/IP. Leave this protocol
Enabled
.
10
Close the SQL Server Configuration Manager and restart the service.
Sage Estimating SQL Server Guide Page 36
Index—SQL
Server Guide
6
64-bit system compatibility assigning permissions authentication mode
A
B
backing up files
C
changing authentication mode collation settings compatible operating systems compatible SQL Server editions contacting Sage database permissions databases backing up restoring files
D
E
Estimating installation window
F
file backups file restorations file structure, SQL Server firewall settings
I
installation collation settings database permissions minimum requirements modified scenarios standard
M
managing user permissions mixed mode authentication modified installation
O
online help operating systems
P
permissions
Sage Estimating SQL Server Guide Page 37
Pervasive differences with SQL Server previous uses product help
R
restoring SQL Server files restoring SQLServer files
S
Sage contact information
SAGE_ESTIMATING instance services, starting and stopping
Setup and Installation window
SQL Server backing up files compatible editions restoring files from backup
SQL Server file path
SQL Server file structure
SQL Server Mgt Studio Express standard installation
T
troubleshooting restored files
W
Windows authentication
Windows x64 compatibility
Sage Estimating SQL Server Guide Page 38
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