Whirlpool SUD4000 User's Manual

Whirlpool SUD4000 User's Manual
Use & Care Guide
Table of Contents ...................................... 2
Models SUD4000
DISHWASHER SAFETY ................................................... 3
Before Using Your Dishwasher ....................................... 4
PARTS AND FEATURES.................................................. 5
START-UP GUIDE............................................................... 6
Using Your New Dishwasher........................................... 6
Stopping Your Dishwasher.............................................. 6
LOADING YOUR DISHWASHER ....................................... 7
Loading Suggestions ....................................................... 7
Loading the Top Rack ..................................................... 7
Loading the Bottom Rack ............................................... 8
Loading the Silverware Basket ....................................... 8
USING YOUR DISHWASHER............................................. 9
Detergent Dispenser ........................................................ 9
How Much Detergent to Use........................................... 9
Rinse Aid Dispenser....................................................... 10
Dishwasher Efficiency Tips ........................................... 10
Cycle Selection Chart .................................................... 11
Canceling a Cycle .......................................................... 11
Changing a Cycle or Setting.......................................... 11
Adding Items During a Cycle......................................... 11
Option Selections........................................................... 12
Drying System ................................................................ 12
Overfill Protection Float ................................................. 12
WASHING SPECIAL ITEMS ............................................. 13
CARING FOR YOUR DISHWASHER ............................... 14
Cleaning Your Dishwasher ............................................ 14
Cleaning the Filter Screen ............................................. 14
Drain Air Gap .................................................................. 14
Storing Your Dishwasher............................................... 15
TROUBLESHOOTING....................................................... 16
ASSISTANCE OR SERVICE ............................................. 18
In the U.S.A..................................................................... 18
In Canada........................................................................ 18
WARRANTY....................................................................... 20
Your safety and the safety of others is very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all
safety messages.
This is the safety alert symbol.
This symbol alerts you to hazards that can kill or hurt you and others.
All safety messages will be preceded by the safety alert symbol and the word “DANGER” or
“WARNING.” These words mean:
You will be killed or seriously injured if you don't
follow instructions.
You can be killed or seriously injured if you don't
follow instructions.
All safety messages will identify the hazard, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
WARNING : When using the dishwasher, follow basic precautions, including the following:
Read all instructions before using the dishwasher.
Use the dishwasher only for its intended function.
Use only detergents or rinse agents recommended
for use in a dishwasher, and keep them out of the
reach of children.
When loading items to be washed:
1) Locate sharp items so that they are not likely to
damage the door seal; and
2) Load sharp knives with the handles up to reduce
the risk of cut-type injuries.
Do not wash plastic items unless they are marked
“dishwasher safe” or the equivalent. For plastic
items not so marked, check the manufacturer's
Do not operate the dishwasher unless all enclosure
panels are properly in place.
Do not tamper with controls.
Do not abuse, sit on, or stand on the door or dish
racks of the dishwasher.
To reduce the risk of injury, do not allow children to
play in or on the dishwasher.
Under certain conditions, hydrogen gas may be
produced in a hot water system that has not been
used for two weeks or more. HYDROGEN GAS IS
EXPLOSIVE. If the hot water system has not been
used for such a period, before using the dishwasher
turn on all hot water faucets and let the water flow
from each for several minutes. This will release any
accumulated hydrogen gas. As the gas is flammable,
do not smoke or use an open flame during this time.
Remove the door to the washing compartment when
removing an old dishwasher from service or
discarding it.
Do not touch the heating element during or
immediately after use.
Before Using Your Dishwasher
Tip Over Hazard
For a grounded, cord-connected dishwasher:
The dishwasher must be grounded. In the event
of a malfunction or breakdown, grounding will
reduce the risk of electric shock by providing a
path of least resistance for electric current. The
dishwasher is equipped with a cord having an
equipment-grounding conductor and a grounding
plug. The plug must be plugged into an appropriate outlet that is installed and grounded in
accordance with all local codes and ordinances.
WARNING: Improper connection of the
Do not use dishwasher until completely installed.
Do not push down on open door.
Doing so can result in serious injury or cuts.
equipment-grounding conductor can result in a
risk of electric shock. Check with a qualified
electrician or service representative if you are in
doubt whether the dishwasher is properly
grounded. Do not modify the plug provided with
the dishwasher; if it will not fit the outlet, have a
proper outlet installed by a qualified electrician.
For a permanently connected dishwasher:
The dishwasher must be connected to a
grounded metal, permanent wiring system, or an
equipment-grounding conductor must be run
with the circuit conductors and connected to the
equipment-grounding terminal or lead on the
Electrical Shock Hazard
Electrically ground dishwasher.
Connect ground wire to green ground connector
in terminal box.
Do not use an extension cord.
Failure to follow these instructions can result in
death, fire, or electrical shock.
Install where dishwasher is protected from the
elements. Protect against freezing to avoid possible
rupture of fill valve. Such ruptures are not covered by
the warranty. See “Storing Your Dishwasher” in the
“Caring for Your Dishwasher” section for winter storage
Install and level dishwasher on a floor that will hold the
weight, and in an area suitable for its size and use.
Remove all shipping plugs from hoses and connectors
(such as the cap on the drain outlet) before installing.
See Installation Instructions for complete information.
NOTE: The features on your dishwasher may vary from the drawing shown.
1. Third level wash
8. Vent
2. Top rack
9. Spray tower and protector
3. Lower spray arm
10. Model and serial number label
4. Water inlet opening
11. Silverware basket
5. Bottom rack
12. Overfill protection float
6. Rack bumper
13. Detergent dispensers
7. Heating element
14. Rinse aid dispenser
Control Panel
5. Select the desired cycle. (See “Using Your
Before using your dishwasher, remove all hang tags,
temporary labels, and packaging materials. Read this
entire Use and Care Guide. You will find important safety
information and useful operating tips.
Using Your New Dishwasher
1. Scrape large food soil and hard items (toothpicks or
bones) from dishes.
6. Select the desired option. (See "Option Selections.")
2. Properly load the dishwasher. (See “Loading Your
Dishwasher.”) Make sure nothing prevents the spray
arm(s) from spinning freely.
Stopping Your Dishwasher
You can stop your dishwasher anytime during a cycle.
1. Open the door slightly.
3. Add detergent and check the rinse aid dispenser. Add
rinse aid if needed. (See “Using Your Dishwasher.”)
2. Wait for the spraying action to stop. Then open the
door all the way, if needed.
Close the door to continue the cycle.
1. Turn the Cycle Control knob slowly clockwise until you
hear water draining. Let the dishwasher drain
2. Open the door.
4. Push door firmly closed. The door latches
automatically. Run hot water at the sink nearest your
dishwasher until the water is hot. (See “Dishwasher
Efficiency Tips.”) Turn off water.
3. Turn the Cycle Control knob to OFF.
Loading Suggestions
Loading the Top Rack
The top rack is designed for cups, glasses, and smaller
items. (See recommended loading patterns shown.)
NOTE: The features on your dishwasher rack may vary
from the drawings shown.
Do not cover third level spray (on some models). See
Remove leftover food, bones, toothpicks and other
hard items from the dishes. It is not necessary to rinse
the dishes before putting them in the dishwasher.
NOTE: If hard items such as fruit seeds, nuts, and egg
shells enter the wash system, you might hear chopping,
grinding, crunching, or buzzing sounds. These sounds
are normal. Do not let metallic items (such as pot handle
screws) get into the wash system. Damage can occur.
Load dishes so soiled surfaces face the spray (down or
inward). It is important for the water spray to reach all
soiled surfaces.
Load dishes so they are not stacked or overlapping if
possible. For best drying, water must be able to drain
from all surfaces.
Make sure pot lids and handles, pizza pans, cookie
sheets, etc., do not interfere with the spray arm
Run a rinse cycle to keep dishes moist if you do not
plan to wash them soon. Foods like eggs, rice, pasta,
spinach, and cooked cereals may be hard to remove if
they are left to dry over a period of time.
Cup and glass load
Mixed load
Place items so open ends face down for cleaning and
Load glasses and cups in top rack only. The bottom
rack is not designed for glasses and cups. Damage can
Place cups and glasses in the rows between prongs.
Placing them over the prongs can lead to breakage.
To avoid chipping, do not let stemware touch other
China, crystal, and other delicate items must not touch
each other during dishwasher operation. Damage can
Wedge lightweight items against one another or
overlap them with heavier dishes.
Load plastic items securely in the top rack only. Wash
only plastic items marked “dishwasher safe.”
Small bowls, pans, and other utensils can be placed in
the top rack.
Load bowls in the center section for best stability.
Quiet operating tips
To avoid thumping/clattering noises during operation:
Make sure lightweight load items are secured in the
Make sure pot lids and handles, pizza pans, cookie
sheets, etc., do not touch interior walls or interfere with
the rotation of the spray arm.
Load dishes so they do not touch one another.
NOTE: For built-in models, keep sink drain plugs closed
during dishwasher operation to prevent noise transfer
through drains.
Loading the Bottom Rack
The bottom rack is designed for plates, pans, casseroles,
and utensils. Items with cooked-on or dried-on food
should be loaded with soiled surfaces facing inward to the
spray. (See recommended loading patterns shown.)
NOTE: The features on your dishwasher rack may vary
from the drawings shown.
Do not cover spray tower. See arrow.
Loading the
Silverware Basket
Load the silverware basket while it is in the bottom rack or
take the basket out for loading on a counter or table.
NOTE: You can remove the basket for easy unloading.
Unload or remove the basket before unloading the racks to
avoid spilling water droplets on the silverware.
Mixed load
Do not load glasses, cups, or plastic items in the
bottom rack. Load small items in the bottom rack only
if they are secured in place.
Load plates, soup bowls, etc., between prongs and
facing inward to the spray.
Overlap the edges of plates for large loads.
Load soup, cereal, and serving bowls in the rack in a
variety of ways depending upon their size and shape.
Load bowls securely between the rows of prongs. Do
not nest bowls because the spray will not reach all
Mix items in each section of the basket with some pointing
up and some down to avoid nesting. Spray cannot reach
nested items.
IMPORTANT: Always load sharp items (knives, skewers,
forks, etc.) pointing down.
Utensil load
Secure heavily soiled cookware face down in the rack.
Make sure pot handles and other items do not stop
rotation of the spray arm(s). The spray arm(s) must
move freely.
Do not load items between the bottom rack and the
side of the dishwasher tub. You can block the water
inlet opening.
NOTE: If you have removed the bottom rack for unloading
or cleaning, replace it with the bumpers in front.
Do not load silver or silver-plated silverware with
stainless steel. These metals can be damaged by
contact with each other during washing.
Some foods (such as salt, vinegar, milk products, fruit
juices, etc.) can pit or corrode silverware. Run a rinse
cycle if you do not have a full load to wash immediately.
How Much Detergent to Use
The amount of detergent to use depends on the
hardness of your water and the type of detergent. If you
use too little, dishes won’t be clean. If you use too
much in soft water, glassware will etch.
Water hardness can change over a period of time. Find
out your water’s hardness by asking your local water
department, water softener company, or county
extension agent.
Different brands of dishwasher detergent have different
amounts of phosphorous for softening water. If you
have hard water and use a detergent with a
phosphorous content of less than 8.7%, you might
need to use more detergent, or use a detergent with a
phosphorous content higher than 8.7%.
Detergent Dispenser
The detergent dispenser has 2 sections. The Pre-Wash
section empties detergent into the dishwasher when you
close the door. The Main Wash section automatically
empties detergent into the dishwasher during the wash
Use automatic dishwashing detergent only. Other
detergents can produce excessive suds that can
overflow out of the dishwasher and reduce washing
Add detergent just before starting cycle.
Store tightly closed detergent in a cool, dry place.
Fresh automatic dishwasher detergent results in better
Where to fill
Completely full (3 tbs or 45 g)
NOTE: Do not use detergent with a rinse cycle.
Filling the dispenser
Top of 2nd step (2 tbs or 30 g)
1. If the dispenser cover is closed, open the cover by
pushing the Cover Latch.
Top of 1st step (1 tb or 15 g)
2. Fill the Main Wash section with detergent. See “How
Much Detergent to Use.”
3. Close the Main Wash dispenser cover. Fill the PreWash section if needed.
It is normal for the cover to open partially when dispensing
NOTE: Use both sections for cycles with 2 washes. Use
only the covered section for cycles with 1 wash. See the
“Cycle Selection Chart” for more details.
Water Hardness
Amount of Detergent
Soft to Medium
Hard Water
Partially fill the Main Wash
section (1 tb or 15 g)
0 to 4 grains per
Fill the Pre-Wash section
(1 tb or 15 g)
Medium to Hard
Fill the Main Wash section
(2 tbs or 30 g)
5 to 7 grains per
Fill the Pre-Wash section
(2 tbs or 30 g)
Very Hard Water
8 grains per gallon
and above
Fill the Main Wash section
(3 tbs or 45 g)
Fill the Pre-Wash section
(3 tbs or 45 g)
NOTE: Fill amounts shown are for standard powdered
detergent. Amounts may vary if you use liquid or
concentrated powdered detergent. Follow instructions on
the package when using liquid dishwasher detergent or
concentrated powdered detergent.
Rinse Aid Dispenser
Dishwasher Efficiency Tips
A rinse aid prevents water from forming droplets that can
dry as spots or streaks. It also improves drying by allowing
water to drain off of the dishes during the final rinse by
releasing a small amount of the rinse aid into the rinse
water. Your dishwasher is designed to use a liquid rinse
aid. Do not use a solid or bar-type rinse aid.
Hot water dissolves and activates the dishwashing
detergent. Hot water also dissolves grease on dishes and
helps glasses dry spot-free. For best dishwashing results,
water must be at least 120°F (49°C) as it enters the
dishwasher. Loads may not wash as well if the water
temperature is too low.
Checking the dispenser
Check the center of the Fill Indicator Cap. Clear means it
needs filling.
To check water temperature
1. Run hot water at the faucet closest to your dishwasher
for at least 1 minute.
2. Measure the water temperature with a candy or meat
thermometer placed in the running stream of water.
Or you can remove the Fill Indicator Cap. If an “E” is
visible, the dispenser is empty.
Filling the dispenser
The rinse aid dispenser holds 6 oz (175 mL) of rinse aid.
Under normal conditions, this will last for about three
months. You do not have to wait until the dispenser is
empty to refill it. Try to keep it full, but be careful not to
overfill it.
3. If the water temperature at the faucet is below 120°F
(49°C), have a qualified person raise the water heater’s
thermostat setting.
To save water and energy, do not rinse dishes before
putting them into the dishwasher.
Use a low energy, quick, or short cycle whenever
possible. These cycles use less hot water and energy
than the Normal wash cycle.
Use a delay feature (on some models) to run your
dishwasher during off-peak hours. Local utilities
recommend avoiding heavy usage of energy at certain
times of day.
During the summer, run your dishwasher at night to
reduce daytime heat buildup.
Use an air dry, or an energy saving dry option whenever
possible. Allow longer drying times (overnight) when
using these options. Use a rinse aid to improve drying.
Use cycles or options that add extra heat to the wash
or rinse portion of the cycle only when needed.
Run your dishwasher with full loads. Run a rinse cycle
after meals until the dishwasher is full.
1. Make sure the dishwasher door is completely open.
2. Remove the Fill Indicator cap.
3. Add rinse aid. Fill to the smallest opening in the lower
part of the dispenser. Overfilling can cause the rinse aid
to leak out, and could cause oversudsing.
4. Clean up any spilled rinse aid with a damp cloth.
5. Replace the Fill Indicator Cap. Close tightly.
Cycle Selection Chart
Canceling a Cycle
Select the wash cycle. If the door is latched, you will hear
the cycles start and stop as the Cycle Control knob passes
each cycle mark. This is normal and does not hurt the
dishwasher. If you prefer, you can set the Cycle Control
knob with the door unlatched.
Press the desired cycle. Turn the Cycle Control knob to
the desired cycle. To use Rinse Only, press any cycle and
turn the Cycle Control knob to Rinse Only.
You can cancel a cycle at any time.
1. Turn the Cycle Control knob slowly clockwise until you
hear water draining. Let the dishwasher drain
2. Open the door.
3. Turn the Cycle Control knob to OFF.
NOTE: Use the Air Dry option with the Rinse & Hold cycle.
Changing a Cycle or Setting
A “●” shows what steps are in each cycle.
If you dishwasher has more than one wash cycle, you can
change a cycle anytime during a cycle.
1. Lift the door latch to stop the cycle.
Use this cycle for hard-to-clean, heavily soiled
pots, pans, casseroles, regular tableware.
Use both detergent dispenser sections.
2. Turn the Cycle Control knob clockwise.
3. Check the detergent dispensers. They must be filled
properly for the new cycle.
NOTE: Turning the Cycle Control knob can cause the
covered Detergent Dispenser section to open and
release the detergent. Check the covered section if the
cycle uses detergent in both sections.
4. Close the door firmly until it latches. The dishwasher
starts a new cycle.
Use this cycle for loads with normal amounts
of food soil. (The energy usage label is based
NORMAL on this cycle.)
Use both detergent dispenser sections.
Adding Items During a Cycle
You can add an item anytime before the main wash starts,
or the Cycle Control knob reaches Light Wash (on some
1. Lift up the door latch to stop the cycle. Wait for the
spraying action to stop before opening the door.
2. Open the door and add the item.
Use this cycle for pre-rinsed or lightly soiled
Use covered detergent dispenser section.
3. Close the door, but do not latch it. Wait 30 seconds for
the air in the dishwasher to warm up. This reduces the
amount of moisture escaping from the vent when
restarting a cycle.
4. Close the door firmly until it latches. The dishwasher
resumes the cycle.
Use this rinse cycle for rinsing dishes, glasses,
and silverware that will be washed later. Use air
Do not use detergent with the rinse cycle.
Option Selections
Select either Air Dry or Heat Dry for each wash cycle. You
can change an option anytime before the selected option
begins. For example, you can press an unheated drying
option any time before drying begins.
3. Close and latch the door. The Cycle Control knob will
not advance if the door is unlatched.
To cancel the delay, turn the Cycle Control knob to the
desired cycle.
Rinse Only and the Light wash cycles cannot be
Air Dry
Select this option to dry dishes without heat and save
energy. The dishes take longer to dry and some spotting
can occur.
Operate your dishwasher only when you are at home.
If your home is equipped with a water softener, do not
start the dishwasher during the regeneration of the
Drying System
For best drying, use a liquid rinse aid. Some items (such as
plastics) may need towel drying.
During drying, you can see steam escaping through the
vent at the upper left corner of the door. This is normal as
the heat dries your dishes.
Heat Dry
Select this option to dry dishes with heated air. For best
drying results, use a liquid rinse aid and heated drying.
IMPORTANT: The vapor is hot. Do not touch the vent
during drying.
NOTE: Heat Dry is an option for all cycles except Rinse
Delay Hours
Select this option to run your dishwasher at a later time or
during off-peak hours.
Overfill Protection Float
The overfill protector (in the front right corner of the
dishwasher tub) keeps the dishwasher from overfilling. It
must be in place for the dishwasher to operate.
To delay the start
1. Close the door.
2. Select a wash cycle and option.
Press the desired cycle. Turn the Cycle Control knob
clockwise to the number of hours you want the
dishwasher to delay the start.
Check under the float for objects that may keep the
protector from moving up or down.
The dishwasher starts the cycle in the selected number
of hours. You can add items while the time is counting
Pewter, Brass,
If you have doubts about washing a particular item, check
with the manufacturer to see if it is dishwasher safe.
High water temperature and
detergents can affect finish of
anodized aluminum.
Bottles and
Cast Iron
Stainless Steel
Always check manufacturer’s
recommendations before washing.
Antique, hand-painted, or over-theglaze patterns may fade. Gold leaf
can discolor or fade.
Sterling Silver
or Silver Plate
Seasoning will be removed and iron
will rust.
Cannot withstand high water
temperatures and detergents.
Run a rinse cycle if not washing
immediately. Prolonged contact with
food containing salt, vinegar, milk
products, or fruit juice can damage
Wash bottles and cans by hand.
Labels attached with glue can loosen
and clog the spray arms or pump and
reduce washing performance.
High water temperatures and
detergent can discolor or pit the
Always check manufacturer’s
recommendations before washing.
Plastics vary in their capacity to
withstand high water temperatures
and detergents. Load plastics in top
rack only.
Do not wash throwaway aluminum
pans in the dishwasher. These might
shift during washing and transfer
black marks to dishes and other
Run a rinse cycle if not washing
immediately. Prolonged contact with
food containing salt, acid, or sulfide
(eggs, mayonnaise, and seafood) can
damage finish.
Can rust.
Wooden Ware
Wash by hand. Always check
manufacturer’s instructions before
washing. Untreated wood can warp,
crack, or lose its finish.
Check manufacturer’s
recommendations before washing.
Some types of leaded crystal can
etch with repeated washing.
Gold-colored flatware will discolor.
Milk glass yellows with repeated
dishwasher washing.
Handles of some knives are attached
to the blade with adhesives which
can loosen if washed in the
Cleaning the Filter Screen
The filter system requires periodic cleaning as needed.
To clean screen
1. Unload the bottom rack. Slide the rack forward or
remove the rack to reach the filter screen.
Cleaning Your Dishwasher
2. Remove collected particles from the screen with your
fingers or a paper towel.
Cleaning the exterior
In most cases, regular use of a soft, damp cloth or sponge
and a mild detergent is all that is necessary to keep the
outside of your dishwasher looking nice and clean.
3. Replace the bottom rack with the rack bumpers facing
the door.
NOTE: Do not clean the dishwasher interior until it has
Cleaning the interior
Hard water minerals can cause a white film to build up on
the inside surfaces, especially just beneath the door area.
Drain Air Gap
Do not clean the dishwasher interior until it has cooled.
Wear rubber gloves. Do not use any type of cleanser other
than dishwasher detergent because it may cause foaming
or sudsing.
Check the drain air gap anytime your dishwasher
isn’t draining well
To clean interior
Make a paste with powdered dishwasher detergent on a
damp sponge and clean.
Some state or local plumbing codes require the addition of
a drain air gap between a built-in dishwasher and the
home drain system. If a drain is clogged, the drain air gap
protects your dishwasher from water backing up into it.
Use liquid automatic dishwasher detergent and clean with
a damp sponge.
See the vinegar rinse procedure in “Spotting and filming on
dishes” in “Troubleshooting.”
NOTE: Run a normal wash cycle with detergent after
cleaning the interior.
The drain air gap is usually located on top of the sink or
countertop near the dishwasher. To order a drain air gap
contact your local dealer, or in the U.S.A., call the
Consumer Assistance Center at 1-800-253-1301 and ask
for Part Number 300096.
NOTE: The drain air gap is an external plumbing device
that is not part of your dishwasher. The warranty provided
with your dishwasher does not cover service costs directly
associated with the cleaning or repair of the external drain
air gap.
To clean the drain air gap
Clean the drain air gap periodically to ensure proper
drainage of your dishwasher. Follow the cleaning
instructions provided by the manufacturer. With most
types, you lift off the chrome cover. Unscrew the plastic
cap. Then check for any soil buildup. Clean if necessary.
Storing Your Dishwasher
Storing for the summer
Protect your dishwasher during the summer months by
turning off the water supply and power supply to the
Moving or winterizing your dishwasher
5. Remove the spring clamp from the water outlet and
separate from the water supply valve; drain water into
6. Reconnect both water inlet and water outlet to the
water supply valve.
7. Empty the pan and reposition it under the water pump.
8. Remove the clamp and disconnect the drain hose from
the water pump; drain water into pan.
Protect your dishwasher and home against water damage
due to freezing water lines. If your dishwasher is left in a
seasonal dwelling or could be exposed to near freezing
temperatures, have a qualified person do the following:
9. Reconnect drain hose to the water pump, being sure
to position the clamp over the connection.
1. Disconnect power supply to the dishwasher.
NOTE: If your dishwasher is connected to a garbage
disposal, do not run water into the sink after winterizing.
This could cause water to refill the drain hose on your
2. Turn off water supply to the dishwasher.
3. Remove the 4 screws on the lower access panel.
Remove the lower access panel.
10. Replace the lower access panel.
Reconnecting your dishwasher
1. Remove the 4 screws on the lower access panel and
remove lower access panel.
2. Turn on the water supply to dishwasher.
3. Turn on power supply to dishwasher.
4. Run dishwasher through a complete cycle and check
for leaks.
5. Replace lower access panel.
4. Place a shallow pan under the water supply valve.
Then, use a wrench to disconnect the water inlet from
the water supply valve. Separate the water inlet from
the water supply valve and drain water into the pan.
1. Water outlet
2. Spring clamp
3. Screw clamp
4. Water pump and motor
5. Water supply valve
6. Water inlet
7. Drain hose
Dishes are not completely clean
First try the solutions suggested here and
possibly avoid the cost of a service call...
Is the water temperature too low? If needed, turn home
water heater up to ensure water entering dishwasher is
at least 120°F (49°C). Refer to the “Dishwasher
Efficiency Tips” section.
Dishwasher is not operating properly
Dishwasher does not run or stops during a cycle
Is the door closed tightly and latched?
Did you use the correct amount of fresh detergent? Use
recommended dishwasher detergents only. Refer to the
“Detergent Dispenser” section. Never use less than one
tablespoon (15 g) per load. Detergent must be fresh to
be effective. Store detergent in a cool, dry area. Heavy
soil and/or hard water generally require extra detergent.
Is the right cycle selected? Refer to the “Cycle Selection
Is there power to the dishwasher? Has a household fuse
blown or circuit breaker tripped?
Is detergent caked in dispenser? Use fresh detergent
only. Do not allow detergent to sit for several hours in a
wet dispenser. Clean dispenser when caked detergent is
Has the motor stopped due to an overload? The motor
automatically resets itself within a few minutes. If it does
not restart, call for service.
Is the water shut-off valve (if installed) turned on?
Dishwasher will not fill
Is the overfill protection float able to move up and down
freely? Press down to release.
Water remains in the dishwasher
Is the cycle complete?
Detergent remains in the covered section of the
Is the cycle complete?
Is the pump or spray arm clogged by labels from bottles
and cans? Remove labels before washing bottles and
cans or wash by hand.
Is the home water pressure high enough for proper
dishwasher filling? Home water pressure should be 20
to 120 psi (138 to 828 kPa) for proper dishwasher fill. A
booster pump on the water supply can be added if
pressure is too low.
Are high suds slowing the wash arm? Never use soap or
laundry detergents. Use recommended dishwasher
detergents only.
Is the detergent lump-free? Replace detergent if
Is the bottom rack installed properly with the bumpers in
the front? Refer to the “Parts and Features” section.
Reinstall the rack if necessary.
Odor in the dishwasher
Are dishes washed only every 2 or 3 days? Run a rinse
cycle once or twice a day until you have a full load.
Does the dishwasher have a new plastic smell? Run a
vinegar rinse as described in “Spotting and filming on
dishes” later in this Troubleshooting guide.
White residue on the front of the access panel
Was too much detergent used? Refer to the “Detergent
Dispenser” section.
Is the brand of detergent making excess foam? Try a
different brand to reduce foaming and eliminate buildup.
Condensation on the kitchen counter (built-in
Is the dishwasher aligned with the counter top? Moisture
from the vent in the dishwasher console can form on the
counter. Refer to the Installation Instructions for more
Food soil left on the dishes
Is the dishwasher loaded correctly? Refer to the
“Loading Your Dishwasher” section.
Dishwasher door will not close
Is the bottom rack in backwards? The rack bumpers
must face the dishwasher door.
Spots and stains on dishes
Spotting and filming on dishes
Is your water hard or is there a high mineral content in
your water? Conditioning the final rinse water with a
liquid rinse aid helps eliminate spotting and filming.
Keep the rinse aid dispenser filled.
Is the water temperature too low? If needed, turn home
water heater up to ensure water entering dishwasher is
at least 120°F (49°C). Refer to the “Dishwasher
Efficiency Tips” section.
Did you use the correct amount of effective detergent?
Use recommended dishwasher detergents only. Refer to
the “Detergent Dispenser” section. Never use less than
1 tablespoon (15 g) per load. Detergent must be fresh to
be effective. Store detergent in a cool, dry area. Heavy
soil and/or hard water generally require extra detergent.
Black or gray marks on dishes
Are aluminum items rubbing dishes during washing?
Disposable aluminum items can break down in the
dishwasher and cause marking. Hand wash these items.
Remove aluminum markings by using a mild abrasive
Is the home water pressure high enough for proper
dishwasher filling? Home water pressure should be 20
to 120 psi (138 to 828 kPa) for proper dishwasher fill. A
booster pump on the water supply can be added if
pressure is too low.
Orange stains on plastic dishes or dishwasher
Are large amounts of tomato-based foods on dishes
placed in the dishwasher? Stains can gradually fade
over time. Regular use of heated drying will slow fading.
Stains will not affect dishwasher performance. Regular
use of a rinse cycle and an air-dry or energy-saving dry
option will reduce the likelihood of staining.
NOTE: To remove spots and film from dishes, try a white
vinegar rinse. This procedure is intended for occasional
use only. Vinegar is an acid and using it too often could
damage your dishwasher.
1. Wash and rinse dishes. Use an air-dry or an energy
saving dry option. Remove all silverware or metal
Dishes do not dry completely
2. Put 2 cups (473 mL) white vinegar in a glass or
dishwasher-safe measuring cup on the bottom rack.
3. Run the dishwasher through a complete washing
cycle using an air-dry or an energy saving dry option.
Do not use detergent. Vinegar will mix with the wash
Silica film or etching (silica film is a milky, rainbowcolored deposit; etching is a cloudy film)
Sometimes there is a water/chemical reaction with
certain types of glassware. This is usually caused by
some combination of soft or softened water, alkaline
washing solutions, insufficient rinsing, overloading the
dishwasher, and the heat of drying. It might not be
possible to prevent the problem, except by hand
To slow this process use a minimum amount of
detergent but not less than 1 tablespoon (15 g) per load.
Use a liquid rinse aid and underload the dishwasher to
allow thorough rinsing. Silica film and etching are
permanent and cannot be removed. Do not use heated
White spots on cookware with non-stick finish
Has the dishwasher detergent removed cookware
seasoning? Reseason cookware after washing in the
Brown stains on dishes and dishwasher interior
Does your water have high iron content? Rewash dishes
using 1-3 teaspoons (5-15 g) of citric acid crystals
added to the covered section of the detergent dispenser.
Do not use detergent. Follow with a Normal wash cycle
with detergent. If treatment is needed more often than
every other month, the installation of an iron removal
unit is recommended.
Dishes are not dry
Did you load your dishwasher to allow proper water
drainage? Do not overload. Refer to the “Loading Your
Dishwasher” section. Use a liquid rinse aid to speed
Are the plastics wet? Plastics often need towel drying.
Is the rinse aid dispenser empty? Refer to the “Rinse Aid
Dispenser” section.
Did you use an air-dry or energy-saving dry option? Use
a heated drying option for dryer dishes.
Dishes are damaged during a cycle
Chipping of dishes
Did you load the dishwasher properly? Load the dishes
and glasses so they are stable and do not strike together
from washing action. Minimize chipping by moving the
rack in and out slowly.
NOTE: Antiques, feather-edged crystal, and similar
types of china and glassware might be too delicate for
automatic dishwashing. Wash by hand.
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service
call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the
complete model and serial number of your appliance. This
information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend
that you only use Factory Specified Parts. Factory
Specified Parts will fit right and work right, because they
are made with the same precision used to build every new
Kirkland Signature™ appliance by Whirlpool Corporation.
To locate Factory Specified Parts in your area, call our
Consumer Assistance Center telephone number or your
nearest designated service center.
Call the Whirlpool Consumer Assistance Center
toll free: 1-800-253-1301.
Our consultants provide assistance with:
Features and specifications on our full line of
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service
technicians are trained to fulfill the product warranty
and provide after-warranty service, anywhere in the
United States.
To locate the Whirlpool designated service company in
your area, you can also look in your telephone directory
Yellow Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
with any questions or concerns at:
Whirlpool Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
For two years from the date of installation, when this dishwasher is operated and maintained according to instructions attached to or
furnished with the product, Whirlpool will pay for Factory Specified Parts and repair labor to correct defects in materials or
workmanship. Service must be provided by a Whirlpool designated service company.
For twenty years from the date of installation, Whirlpool will pay for Factory Specified Parts and repair labor for the tub or inner door if
either develops a water leak resulting from defective materials or workmanship. Service must be provided by a Whirlpool designated
service company.
Whirlpool Corporation will not pay for:
1. Service calls to correct the installation of your dishwasher, to instruct you how to use your dishwasher, to replace house fuses or to
correct house wiring or plumbing.
2. Repairs when your dishwasher is used in other than normal, single-family household use.
3. Damage resulting from accident, alteration, misuse, abuse, fire, floods, acts of God, improper installation, or installation not in
accordance with local electrical and plumbing codes.
4. Any labor costs during the limited warranty.
5. Replacement parts or repair labor costs for units operated outside the United States.
6. Pickup and delivery. This product is designed to be repaired in the home.
7. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
Some states do not allow the exclusion or limitation of incidental
or consequential damages, so this exclusion or limitation may not
apply to you. This warranty gives you specific legal rights and you
may also have other rights which may vary from state to state.
Outside the United States, a different warranty may
apply. For details, please contact Whirlpool
If you need service, first see “Troubleshooting.” Additional help
can be found by checking “Assistance or Service,” or by calling
our Consumer Assistance Center at 1-800-253-1301, from
anywhere in the U.S.A. or write: Whirlpool Corporation,
Consumer Assistance Center, c/o Correspondence Dept., 2000
North M-63, Benton Harbor, MI 49022-2692.
Keep this book and your sales slip together for future
reference. You must provide proof of purchase or installation
date for in-warranty service.
Write down the following information about your dishwasher to
better help you obtain assistance or service if you ever need it.
You will need to know your complete model number and serial
number. You can find this information on the model and serial
number label/plate, located on your appliance as shown in “Parts
and Features.”
Dealer name _________________________________________
Address ____________________________________________
Phone number _______________________________________
Model number _______________________________________
Serial number _______________________________________
Purchase date _______________________________________
CWC, P.O. BOX 34535
SEATTLE, WA 98124-1535
1-800-774-2678 U.S.
© 1999 Whirlpool Corporation
TM Kirkland Signature is a Trademark of Costco Wholesale Corporation
Printed in U.S.A.
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