XB136p-Telephone User Guide.book

XB136p-Telephone User Guide.book
Xplus100 Digital Extension User Guide
Record of Revision
Release Date
January 2007
Version
Initial Release
Supersedes
Description
Initial Release
© Copyright XBLUE Networks, LLC 2006
XBLUE Networks reserves the right to make changes in specifications at any time without notice. All of the information in this
document is believed to be accurate and reliable, but is not warranted to be true in all cases.
Table of Content
Telephone Operation .............................................................................................................1
Navigation Keys .................................................................................................... 1
Feature Codes....................................................................................................... 3
Account Codes ...................................................................................................... 7
Alarm Clock (Reminder) ......................................................................................... 7
Alarm Key............................................................................................................. 9
Answering Machine Emulation ................................................................................ 10
Attendant Administration ....................................................................................... 11
Automatic Hold ..................................................................................................... 15
Automatic Line Select ............................................................................................ 17
Auxiliary Lamp / LED Status Bar ............................................................................. 18
Background Music (BGM) ....................................................................................... 19
Busy Telephone Indication - Busy Lamp field - Direct Station Select .......................... 19
Busy Ring (Allow/Deny) ......................................................................................... 21
Call Back - Cancel All ............................................................................................. 22
Call Back (CO Line) ............................................................................................... 22
Call Back (Extension)............................................................................................. 24
Call Forward (Extension)........................................................................................ 26
Call Park/Call Park Answer ..................................................................................... 34
Call Pickup - Directed ............................................................................................ 35
Call Pickup Group .................................................................................................. 36
Caller ID............................................................................................................... 36
Camp On (Extension) ............................................................................................ 38
CO Line and SLT Flash........................................................................................... 39
CO Line Calling & I Use Indication .......................................................................... 39
CO Line Queuing /Call Back.................................................................................... 40
Conference ........................................................................................................... 42
Day, Night, Service Modes (Attendant Only)............................................................ 44
Default Extension .................................................................................................. 44
Dial Pad Confirmation / Toch Tone ......................................................................... 45
Directory Numbers ................................................................................................ 46
Distinctive Rining Extension ................................................................................... 47
Do Not Disturb (DND)............................................................................................ 48
Do Not Disturb (On Call) ........................................................................................ 50
Do Not Disturb (Override) ...................................................................................... 51
Extenson Feature Status ........................................................................................ 52
Extension Password............................................................................................... 53
External Paging..................................................................................................... 54
Feature/DSS Button Reset ..................................................................................... 55
Feature - Directory - Suffix Code Look-up ............................................................... 56
Flexible (Feature) button inquiry and programming.................................................. 57
Forced Intercom (Call Forward).............................................................................. 60
Forced Intercom Tone Ring.................................................................................... 62
Get Held Trunk (CO Line) ...................................................................................... 63
Headset Mode....................................................................................................... 64
Hidden Codes (Dial Pad) ........................................................................................ 64
Hold ..................................................................................................................... 66
Holding Call Answer .............................................................................................. 67
Hot Key (Dial Pad) Enable/Disable .......................................................................... 68
i
Hot Line ............................................................................................................... 69
Intercom Key (Intercom Calling) ............................................................................ 71
Intercom Mode/ Voice Announce (HF/Tone)............................................................ 71
Intrusion .............................................................................................................. 74
Last Number Redial ............................................................................................... 75
Loud Bell (Optional) .............................................................................................. 76
Memo (Note Pad).................................................................................................. 76
Message Waiting ................................................................................................... 77
Messages (Text Message) ...................................................................................... 80
Monitor (Extension) ............................................................................................... 81
Mute .................................................................................................................... 82
Night Mode/Active................................................................................................. 83
On-Hook Dialing.................................................................................................... 84
One Touch Record ................................................................................................ 85
Page All - Tenant Group 1...................................................................................... 86
Page All Tenants, All Extensions ............................................................................. 87
Page Allow/Deny ................................................................................................... 87
Page Groups ......................................................................................................... 89
Page - Meet Me..................................................................................................... 90
Pause ................................................................................................................... 91
Phantom Lines / Virtual Numbers ........................................................................... 92
Phone Lock / Unlock.............................................................................................. 93
Pickup Groups....................................................................................................... 95
Pulse to DTMF Conversion ..................................................................................... 96
Recall ................................................................................................................... 97
Release Key .......................................................................................................... 98
Room Status (Hotel/Motel Feature) ........................................................................ 98
Reminder Tones.................................................................................................... 100
Ringing Level / Muted Ringing................................................................................ 101
Ringing Line Priority .............................................................................................. 102
Saved Number Redial ............................................................................................ 102
Single Line Telephone / Analog Device Support ....................................................... 103
Speakerphone....................................................................................................... 104
Speed Dial ............................................................................................................ 105
Transfer and Answer Calls ..................................................................................... 106
Transfer Beep ....................................................................................................... 107
UCD Agent Log Off/ Log On ................................................................................... 107
ii
1 Telephone Operation
Introduction The XBLUE telephone is a high quality, full featured, speakerphone with programmable feature
buttons, which allows the user to customize the operation of their telephone.
Telephone Basics
AUX Lamp
Navigation Keys
3x16 Display
Programmable
Feature Buttons
Headset Jack
Speaker Button
Navigation Keys
The Navigation Keys, located at the right of the Display, allows quick access to commonly used
features. There are 4 navigation keys which circle the activation key. For example, to use the
Navigation keys, begin by pressing the Right navigation key, to access Call Log, and then press the
down navigation key to view incoming and the up navigation key to view outgoing calls. Press the
center activation key to dial the displayed telephone number.
XBLUE Networks
1
Telephone Operation
Press the left navigation key to scroll forward, and the right to scroll backwards through the
navigation feature list.
Navigation Keys
Select Key
Navigation Keys
TABLE 1.1
Navigation Buttons
Feature
Navigation Key
Result
Call Log
Up - Outgoing Numbers
Press the Select Key to dial the displayed telephone number.
Down - Incoming Numbers
1
System Speed
Dial
Up - Access Bins 99 - 20
Feature Code
List
Up - Directory List
Press the Select Key to dial the displayed telephone number.
Down - Access Bins 20 - 99
Press the Select Key to select between Directory
and Feature. Press down button to scroll forward,
and the up button to scroll backwards through
the selected list.
Down - Feature List
Call
Extension
UP - Scroll from highest to lowest extension number
Press the Select Key to dial the displayed teleDown - Scroll from lowest to highest
phone number.
extension number
Page
Up - All Call Page
Press the Select Key to page the displayed Page
Group or All Call Page.
Down - Page Groups 1 - 6
Music
UP - N/A
Press the Select Key to enable or Disable Background Music
Down - N/A
Door Phone
Up - Answer Door Phone 1
Down - Answer Door Phone 2
2
The Door Phone must be connected and active to
access
XBLUE Networks
Telephone Operation
Feature Codes
Feature codes may be dialed at the time of operation or they may be stored on a programmable
feature button. Once stored, the feature can be easily accessed by pressing the button. If
applicable, the associated LED will light, indicating that the feature is currently operational. For
example, Program Do Not Disturb on a feature button, when pressed the associated LED will
illuminate, indicating that the extension is in DND mode.
Feature Discroption Table
Feature
Display
Analog/SLT
Page
Account Codes (aaa = account code)
89 + aaa
89 + aaa
Page 7
Alarm Clock - Extension (hh = hour: mm = minutes)
Feature 92
#92 + hh:mm
1=once, 2 daily
Page 7
Feature *92
Feature Codes
TABLE 1.2
Alarm Key(Diagnostic Only)
Feature 62
Page 9
Answer Machine Emulation
Feature 64
Page 10
Attendant
0
Attendant Administration
Feature #0
Auto Selection (Auto Line Select) (ccc= CO line)
Feature 95
0
1
Deactivate
Page 11
Page 11
#95 + ccc or
#9519 Dial 9
Page 17
#951 + ccc
Feature *95
#950
Deactivate
Automatic Hold
Feature 94
Deactivate
Feature*94
Automatic Redial
Feature 78
Background Music 1
800
Background Music 2
801
Busy Call Forward (ext = extension: icm = intercom: co = central office)
Feature 2
Page 15
-
Page 19
Page 19
#21 + ext 1-icm or
2 co/icm or 3 co
Page 26
#*21
Deactivate
Busy Ring Allow
Page 21
Feature #2
Call Back (Suffix Code) Ext must be ringing
Call Back Cancel
#
Call Park and Pick-up
Feature 73 + ext
Call Park Pick-up (SLT)
ext + #
Page 22
##
Page 22
Page 34
#73 + ext
Page 34
Call Pickup - Directed (Suffix Code)
ext + *6
ext + 6
Page 35
Call Pickup - group
*
*
Page 36
Caller ID Table -- Call Back
Feature 6#
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Page 36
3
Telephone Operation
TABLE 1.2
Feature Discroption Table
Feature Codes
Feature
Display
Analog/SLT
Page
Camp On (Suffix Code)
ext + 4
ext + 4
Page 38
CO Line - Direct Access
700 - 751
700 - 751
Page 46
CO Line Flash
Feature 3
CO Lines - VoIP
724 - 727
Conference (Supervised)
Feature 60
Page 42
Conference (Unsupervised)
Feature 77
Page 42
Conference Room (Meet Me)
860 - 867
Day, Night and Service Modes (Attendant only)
Feature 63
Default Set
Feature 69
Dial Pad Touch Tone (On/Off)
Feature #1
Direct Call Forward
Feature 2
Page 39
724 - 727
860 - 867
Page 46
Page 46
Page 11
#69*
Page 44
Page 45
#22 + ext 1-icm or
2 co/icm or 3 co
Page 26
1
#*22
Deactivate
Page 46
Directory Number for System Modem
100
Directory Number for Telephones
101 - 148
Directory Number for Voicemail
189 - 200
Page 46
Distinctive Ring - Extension
Feature #7
Page 47
DND Override (Suffix Code) Checks Intrusion
and COS
Ext + 3
Page 51
Do Not Disturb (DND)
Feature 4
Extension Feature Status
Feature #8
Page 52
External Call Forward (Num = external number)
Feature 2
Page 26
181 - 188
#4
Page 46
Page 48
Deactivate
820
Page 54
External Page
820
Feature Directory Look up
Feature #5
Page 56
Feature Key Programming (Programming Flexible
Button)
Feature #3
Page 55
Feature Key Reset
Feature 58
Page 55
Follow Me (FM) Call Forward
Feature 2
#23 + 1-icm or 2
co/icm or 3 co
Page 26
#*23
Deactivate
Follow To: Call Forward
#25 + 1-icm or 2
co/icm or 3 co
Page 26
#*25
Deactivate
Forced Intercom Call Forwarding (while ringing)
4
Feature 4
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Page 60
Telephone Operation
Feature Discroption Table
Feature
Display
Analog/SLT
Page
Forced Intercom Tone Ring (Suffix Code)
ext + *
ext + *
Page 62
Forced Release (Conference)
Feature 74
Page 42
#7*
Page 63
Get Held CO Line
Feature 7*
Headset Mode
Feature 9#
Deactivate
Feature *9#
Hidden Code (Requires a Flexible Button)
Feature 61
Hold
Hold
Hold Exclusive
Feature Hold
Page 66
Hot Dial Key Pad (On/Off)
Feature #6
Page 68
Hot Line
Feature 9* + ext
or Speed bin 500/
600
Page 64
Flash
#9* + ext or
Speed bin 500/600
Feature Codes
Page 64
Page 66
Page 69
Flash #*9*
Feature*9*
Deactivate
Intercom Key (Requires a Button)
Feature 65
Page 71
Intercom Mode Selection (HF/Tone)
Feature 98
Page 71
Intrusion (Suffix Code) - Cannot be busy fwd
ext + 8
ext + 8
Page 74
Last Number Redial
Feature 8
#8
Page 75
Loud Bell Number
810
810
Page 76
Memo Pad
Feature 5*
1
TABLE 1.2
Page 76
Must be on a call to enter a new number - dial a
saved number from an idle telephone.
ext + 9
Page 77
Message Wait (Suffix Code)
ext + 9
Messages - Call Me, Text, Voice
Feature 90
Page 80
Messaging - Text Type (Call Me, Call Operator,
Call Home, etc.)
Feature 96
Page 80
Monitor (Suffix Code)
ext + 1
Mute Key
Feature 76
No Answer Call Forward
Feature 2
ext + 1
Page 81
Page 82
#24 + 1-icm or 2
co/icm or 3 co
Page 26
#*24
Deactivate
Page 85
One Touch Record (Enable Record Allow)
Feature 67
Page All Extensions/Tenants
209
Page Allow/Deny
Feature#9
Page Group Numbers
201 - 208
201 - 208
Page 89
Page - All Call Tenant Group 1
200
200
Page 86
Paging Answer Key (Meet Me Page)
Feature 59
Page 90
Paging Receive (Meet Me Page)
#9
Page 90
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209
Page 87
Page 87
5
Telephone Operation
TABLE 1.2
Feature Discroption Table
Feature
Display
Pause (Insertion Speed Dial)
Feature 70
Analog/SLT
Page 91
Phantom Numbers
Feature Codes
1
6
Page
Page 92
Phone Lock/Unlock
Feature 97 +
pswd
Page 93
Pick Up Group
260 - 267
Page 95
Private Talk (Supervised Conference Only)
Feature 57
Page 42
Programming DSS Feature Buttons
Feature #4
Page 57
Programming Feature Buttons
Feature #3
Page 57
Pulse to Tone Conversion
*
Release Key
Feature 52
Page 98
Room Status
Feature 7#
Page 98
Saved Number Redial
Feature 51
Page 102
*
SLT Message Waiting Indication
#96
Deactivate
#*96
Page 96
Page 77
Speed Dial Bin Numbers - Station
500 - 549
500 - 549
Page 105
Speed Dial Bin Numbers - System
600 - 699
600 - 699
Page 105
Speed Dial Programming (STSB = 500 - 549)
Feature 1
#1 + STSB
Page 105
Status Message
Feature 90
Page 80
Transfer and Answer (One Button Operation)
Feature 68
Page 106
Transfer Beep Enabled
Feature 56
Page 107
UCD Agent Log Off
Feature 91
Page 107
UCD Agent Log On
Feature *91
Page 107
UCD Group Numbers
230 - 253
230 - 253
Page 46
Virtual Numbers
830 - 859
830 - 859
Page 46
Volume Beep
Feature 53
XBLUE Networks
Telephone Operation
Feature Code Operation
Account Codes
Description
Account codes can be forced, which requires an extension to enter the account code before placing
a CO Line call, or unforced, allowing the user to decide if/when they will enter the account code.
Account Codes
FEATURE CODE: 89 + CCC
CCC = ACCOUNT CODE
Default Settings:
1
Account Code is unforced (disabled)
Operation
Setup Account code
1. Press 89
2. If using a display telephone, the display will update, enter a valid Account Code:
DEC 31 FRI 11:58
AC_CODE :
bksp show chg
3. A CO line will automatically be selected and a call may be placed.
Operational Notes
•
All entries are verified against the account code database.
•
Account codes will be recorded on SMDR.
Alarm Clock (Reminder)
Feature Code: Feature 93, #93 SLT
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7
Telephone Operation
Description
Each extension has a private Alarm Clock, also called “Reminder” or “Wakeup”, which can be
programed to alert them of a special event, once or daily. Once the alarm has been reached the
extension will ring until the “Extension Alarm Play Time” timer has expired. The Extension Alarm
Play Timer is set in database programming and is a system wide parameter.
Alarm Clock (Reminder)
An alarm indication is displayed until the softkey beneath the “ack” button is pressed, or the
telephone is activated by the user.
The Attendant also has the ability to set any extension’s Alarm/Wake up time.
Default Settings:
No Alarm is active
Operation
1
Setup Attendant Alarm Clock (Wake up)
1. Press Feature 92 and #92 on SLT telephones. Jump to step 3.
2. The attendant display will update:
DEC 31 FRI 11:58
Extension :
bksp show chg
3. The Attendant enters the extension number 101 - 148, 181 - 188. The display will update:
DEC 31 FRI 11:58
REMINDER:
bksp save chg
4. The Attendant enters the alarm/wake up time in 24 hour format.
8
XBLUE Networks
Telephone Operation
5. The Attendant select “one” for one time, and “always” for every day at the same time. The
display will update:
DEC 31 FRI 11:58
REMINDER:
one
always
Alarm Key
Setup Analog (SLT) Telephone Alarm Clock (Wake up)
1. Dial #92 on SLT telephones.
2. Enter the desired alarm/wake up time in 24 hour format:
3. Dial 1 for one time, and 2 for “always” every day at the same time.
1
Operational Notes
•
The Alarm plays every day, if always is selected.
•
SMDR Does not record the alarms
•
On a digital telephone, the alarm plays even if it is busy.
•
The Alarm Rings in the extension’s distinctive tone.
•
The Alarm must be set at least 1 minute in advance of the current time.
•
An Analog telephone receives dial tone when going off-hook
•
An Analog Telephone will not ring, or receive notification, if it is busy (Off-Hook) when the
Alarm time has been reached.
Alarm Key
Feature Code: N/A
Default Settings:
No Alarm key is set
Operation
Setup Alarm Key
The alarm key is designed for diagnostic purposes and has no practical application.
Operational Notes
•
The Alarm Key must be programmed on a Flexible Button.
•
Alarms are reported by a flashing light, and updates in the display.
XBLUE Networks
9
Telephone Operation
Answering Machine Emulation
Feature Code: Feature 64
Answering Machine Emulation
Description
Answering Machine Emulation, also called “Voice Mail Monitor” allows the extension user to listen to
a new voice mail message while it is being recorded in their mailbox. The Extension user can pick
up the caller or let the caller continue to leave a message. This requires a voice mail system.
1
Default Voice Mail
Answering Machine
Emulation button
Default Settings:
At default the bottom flexible button is preprogrammed as a voice mail button and it operates as
the Answering Maching Emulation button. In addition, when a new message is left in a voice
mailbox, this button LED will flash.
Operation
Setup Answering Machine Emulation
1. At default the button is already programmed. When a call is forwarded to Voicemail, the
ringing extension’s “Voicemail” button LED turns Green.
2. Press the button, while the LED is flashing Vivid Blue and the following is displayed:
DEC 31 FRI 11:58
MONITOR VM CALL
yes
no
3. Press “yes” to monitor the call. Press “no” to exit monitor mode.
10
XBLUE Networks
Telephone Operation
4. If “yes” is pressed, the extension user can monitor the call and the display updates:
DEC 31 FRI 11:58
MONITORING
exit
5. If “answer” is pressed, the extension answer the call, removing it from Voicemail. If no is
pressed, the telephone goes back to idle, and the caller has no idea that the call was
monitored.
Attendant Administration
answer
•
Answering Machine Emulation requires an integrated voice mail system.
•
When a caller is removed (answered) by the extension user, the recording stops and the message is delivered.
•
The calling party is unaware that the call is being monitored.
Attendant Administration
Feature Code: - Feature #0
Description
Attendant Administration is used to set or modify the features; Service Mode (Day/Noon/Night/
Time), Auto Attendant Messages (optional Auto Attendant Module required), Temporary Mode and
System Speed Dial, CFW AUXI Lamp, Shutdown Voice Mail. Attendant Administration can be
performed at any user extension, but the assigned Attendant Extension user password is required.
Settings include:
TABLE 1.3
Attendant Administration Mode
System Mode
Description
SVC Mode Change Service mode is used to toggle the system between; Day, Night, Noon, or Timed Modes.
Auto_A Message
N/A - Requires the Auto Attendant module
Temp. Mode
N/A - Requires the Auto Attendant module
System Speed No. There are a total of 1000 speed bins, 100 of which are system speed bins, which are
used for frequently dialed telephone numbers that are used by multiple extensions on
the system.
XBLUE Networks
11
1
Operational Notes
Telephone Operation
TABLE 1.3
Attendant Administration Mode
Attendant Administration
System Mode
Description
CFW Auxi Lamp
At the top of each speakerphone is a Vivid Light auxiliary light bar, which illuminates differently depending on the “state of the telephone”. For example, once the user forwards
their calls to another destination, the AUXI Lamp will be lit solid. This setting will turn off
the lamp. See “Auxiliary Lamp / LED Status Bar” Page 18
Shut down VM
It is a good idea to shutdown the voice mail system, before powering the voice server
down.
Default Settings:
N/A
Operation
1
1. Any Digital Speakerphone may enter the Administrative Code Feature #0.
2. Enter the Tenant Group number to be Administered. (Valid Groups are 1, 2, and 3)
3. Press the softkey beneath save.
4. Enter the password for this Tenant Group Attendant (default for the Tenant Group 1
Attendant is 9999).
5. Press the softkey beneath show. The first Administrative item (SVC MODE CHANGE)
displays.
DEC 31 FRI 11:58
SVC MODE CHANGE
back next chg
6. Press the softkey beneath next to move to the next Administrative item or press the
softkey beneath show to show the current service mode (DAY/ALT/EVE/TIME).
To change Service Mode:
1. Press the softkey beneath show
2. Press the softkey beneath chg to toggle and set the service mode. Options are Day, Night,
Noon, or Time
12
•
Time mode automatically puts the system into Day or Night mode, based on the programmed
timed schedule found in database programming (Time Switching).
•
Day Mode is when it is not night, as defined in Time Switching.
•
Night Mode is all other times, not defined as day mode in Time Switching
XBLUE Networks
Telephone Operation
•
Noon Mode Requires VAA Card. If no VAA Card is installed the system retains the Day mode
parameters, but it will say “Noon” in the display when it is “Noon” as defined in the Time
Switching programming parameter.
4. Press the softkey beneath next. The Administrative item AUTO_A MESSAGE displays.
DEC 31 FRI 11:58
AUTO_A MESSAGE
back next chg
Attendant Administration
3. Press the Hold button (h) to exit SVC MODE CHANGE and return to the previous
menu.
To change Auto Attendant Messages: Requires VAA Card
1
1. Press the softkey beneath show.
2. Press the softkey beneath back or the softkey beneath next to toggle the ten (10)
programmable greetings and messages. These are: 1. DAY GREETING, 2. ALT
GREETING, 3. EVE GREETING, 4. WAITING MSG., 5. INVALID MSG., 6.
BUSY MSG., 7. NO_ANS. MSG., 8. BYE MSG., 9. INQUIRY MSG., 10.
TEMP MSG.
3. Press the softkey beneath back or the softkey beneath next until the appropriate
greeting/message displays.
4. Press the softkey beneath show for selected greeting/message to record a new greeting/
message, play the current greeting/message, or change the maximum record time for that
greeting/message. The current record time for the selected message displays.
5. Press the softkey beneath chg to set or change the record time of the greeting/message.
6. Dial 1 - 99 to set the maximum seconds allowed to record the specific greeting/message.
(Keep in mind that the maximum length of all auto-attendant greetings/messages is 120
seconds.)
7.
Press the softkey beneath save. The new maximum record time for this greeting/message
is now stored.
8. Press the softkey beneath play to hear the current greeting/message.
9. Press the Hold button (h) to return to the previous Administrative level.
10. Press the softkey beneath record to record this greeting/message.
11. Press the softkey beneath stop to end recording.
12. Continue this process for each Automated Attendant greeting/message.
13. When finished recording greetings/messages, exit Administration by pressing the speaker
button twice or return to the previous Administrative level by pressing the Hold button
(h).
XBLUE Networks
13
Telephone Operation
14. Press the softkey beneath next. The Administrative item TEMPORARY MODE displays.
To change Temporary Mode: Requires VAA Card
Attendant Administration
NOTE: Temporary Mode is available for special circumstances that may arise such as holidays and
bad weather days so that callers can be informed of unusual business hours adjustments.
While active, Temporary Mode “Y” plays the Temporary Greeting in place of the “DAY,” “ALT”
and “EVE” Greeting.
15. Press the softkey beneath chg To toggle between “Y” for yes, and “N” for no, to enable
and disable Temporary Mode.
16. Press the softkey beneath next. The Administrative item SYSTEM SPEED NUMBER
displays.
To change System Speed Numbers:
17. Press the softkey beneath show
18. Dial a valid System Speed Dial directory number (600 - 699).
1
19. Press the softkey beneath show to view the current System Speed Dial number. Display
will read EMPTY if no number is currently programmed.
20. Press the softkey beneath chg to change the current number.
21. Dial the telephone number to store in this speed dial directory number.
22. Press the softkey beneath save
23. Press the softkey beneath next or the softkey beneath back to return to additional
System Speed Number programming.
24. When finished making changes, exit Administration by pressing the speaker button twice.
Or return to the previous Administrative level by pressing the Hold button (h).
25. Press the softkey beneath NEXT. The future Administrative item FORWARD
AUXILIARY LAMP displays. (Future Feature)
Operational Notes
Service Mode:
•
If the system is placed into “Day or Night” mode manually, it will continue to operate in that
mode until it is placed back into “Time” mode.
Auto_A Message:
14
•
Requires the VAA Card to be installed
•
Noon Mode works only with the VAA Card. If the system does not have the VAA Card installed,
all of the extension parameters will continue to operate as though the system were in Day
mode. However, the bottom line on display telephones, will read “Noon”.
XBLUE Networks
Telephone Operation
Temporary Mode:
•
Requires the VAA Card to be installed.
To enter a CO Line Flash (“hook-flash”) in a System Speed number, press Feature 3. A stored
“hook-flash” is indicated by a “/” character. For example to enter FLASH-1389 in a system
speed number the entry would be: “Feature 3 + 1389 + the softkey beneath save.” The
displayed system speed number would be “/1389”.
•
To enter a Pause in a System Speed Dial, press Feature 70. A stored pause is indicated by a P
character. For example to enter “9pause18008778000” into a system
speed number the entry would be 9 + Feature + 70 + 18008778000 +
the softkey beneath save. The displayed system speed number would be
“9P18008778000.”
•
To chain one speed dial number to another, press Feature 1 + the speed dial number location
to dial. For example; if a very long telephone number will not fit into one speed number location, split the number into two locations. To store the number “123-456-7890-123-456-7890123-456-7890” into locations 600 and 601, enter into location 600: 123-456-7890 + Feature + 1 + 601 + the softkey beneath save (where 601 is the second speed number location). Enter into 601: 123-456-7890-123-456-7890. The display will read “[email protected]”.
Simply dial “600” to execute both speed dial bins.
•
When placing a Speed Dial on a Flexible (Programmable) button, use Dial code 600 - 699
Automatic Hold
Feature Code:
Activate Auto Hold: Feature 94
Deny Auto Hold: Feature *94
Description
The Auto Hold feature automatically places the current call on hold when you press another outside
line button. For example, if you were on a CO line and press a second line, the call on the first line
will automatically be placed on Exclusive Hold (See “Hold” Page 66). Similarly, if you were on an
intercom call, speaking with another extension user and press an outside CO line button, the
intercom call will automatically be placed on Exclusive Hold. There is no need to press Hold button
unless you would rather place the call on System Hold (See “Hold” Page 66).
Default Settings:
Auto Hold Disabled
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15
1
•
Automatic Hold
Speed Dial:
Telephone Operation
Operation
Setup Auto Hold:
1. Press Feature 94.
2. A confirmation tone is heard and the display shows:
Automatic Hold
DEC 31 FRI 11:58
AUTO HOLD ALLOW
3. The extension returns to an idle state.
1
Enable Auto Hold:
4. While connected to an intercom or outside line call, press another outside line button, if
programmed.
5. The current connection is placed on hold and the next connection is established.
Cancel:
1. Press Feature *94 A confirmation tone is heard and the display shows:
DEC 31 FRI 11:58
AUTO HOLD DENY
2. The extension returns to an idle state.
Operational Notes:
16
•
The Feature Code Feature 94 can be programmed under a flexible button on a Digital
Speakerphone. To enable/disable the feature, toggle the Feature/DSS Button.
•
If you access an idle line and skip to another line before dialing, the first line will not be automatically placed on Hold. (A line must be connected with an active call; either you dialed a
number or answered a ringing line.)
•
Auto Hold places a call on Exclusive Hold.
•
If you have the Auto Hold feature programmed on a Feature/DSS Button, the Feature/DSS
Button LED will light when the feature is enabled.
XBLUE Networks
Telephone Operation
Automatic Line Select
Feature Code: Feature 95
Description
Automatic Line Select allows you to select how your extension will act when the speaker button is
pressed, or the handset is removed. There are three selections, specific CO Line, CO Line Group or
the default ICM.
Default Settings:
1
Automatic Line Selection is set to “ICM” (Intercom)
Automatic Line Select
Feature Code: Analog #*95
Operation
1. Press the feature button followed by 95 and the display will read:
DEC 31 FRI 11:58
SELECTION :ICM
icm trk route
2. Select icm and the extension accepts the input and returns to idle.
3. Select trk and the display updates:
DEC 31 FRI 11:58
TRUNK DIR #:
back save chg
4. Enter a valid Trunk number 700 - 719, 744 -747, the press save.
XBLUE Networks
17
Telephone Operation
5. Press route to enter the CO Line Group to access, the display will update:
DEC 31 FRI 11:58
Auxiliary Lamp / LED Status Bar
ROUTE DIR #:
back next chg
6. A valid entry would be “9” for the group 1 default group.
Single Line Telephone Codes
TABLE 1.4
Single Line Telephone Auto Line Select Codes
1
Off Hook
Dial code
Description
#95
0
Off Hook to intercom dial tone
#95
1 + lg
lg=Line Group, i.e. 9= group 1-8
#95
2 + LN
LN=Line Number 700-719, 744-747
Operational Notes
•
When an extension is ringing, the ringing line is always answered when the extension goes off
hook.
•
To avoid answering the ringing line the extension user must select a CO Line prior to going off
hook.
•
To bypass the automatic line selection, place an intercom button on the telephone. See “Intercom Key (Intercom Calling)” Page 71
Auxiliary Lamp / LED Status Bar
Feature Code: N/A
Description
Each digital speakerphone is equipped with a special visual indicator called a status bar. This
status bar, is used to indicate the status of the telephone. For example, if the extension is in Do
Not Distrub, then the status bar will be lit solid.
TABLE 1.5
Auxiliary Lamp / LED Status Bar
Function
18
Fast Flicker Slow Lit Solid
Ringing - CO Line
‹
Ringing - Extension
‹
XBLUE Networks
Telephone Operation
Auxiliary Lamp / LED Status Bar
Function
Fast Flicker Slow Lit Solid
Voice Recording
‹
Auto Recording
‹
New Voice Mail Indication
‹
Message Waiting Indication
‹
Database Programming
‹
DND/Station Call Forward Enabled
‹
Mute Active
‹
Speaker or Headset Active
‹
Background Music (BGM)
TABLE 1.5
Background Music (BGM)
1
Feature Code: 421 - 422
Description
You may monitor one of two channels of Background Music at your extension. An External music
source is required. To toggle between the background music sources, or on and off, reenter the
code.
While the extension is idle enter the music channel you want to monitor:
420 for Music Channel 1
421 for Music Channel 2
Operational Notes
•
Background Music automatically suspended when a call is made or received. The music
returns when the telephone becomes idle.
Busy Telephone Indication ‐ Busy Lamp field ‐ Direct Station Select
Feature Code: N/A
Description
Any programmable Feature (Flexible) button can be programmed as a Direct Station Select (DSS),
also known as a Busy Lamp Field (BLF), which will monitor an extension’s status. When an
extension is off hook, on the handset, the programmed BLF button LED, for that extension, lights
solid.
XBLUE Networks
19
Telephone Operation
Busy Telephone Indication - Busy Lamp field -
When that extension is in Do-Not-Disturb (DND), the LED will flash (See “Do Not Disturb (DND)”
Page 48). This same button is used as a one-button Direct Station Selection (DSS) call button for
quick transfer of calls or intercom calling.
Also See “Flexible (Feature) button inquiry and programming” Page 57
Default Settings:
N/A
Operation
To program
1. Press Feature #3.
2. Press the Feature/DSS button that is to be programmed. The current function displays.
1
3. With in three seconds, press the softkey beneath chg to change the function.
4. Select the softkey beneath dir via the LCD interactive button.
5. Enter the directory number of the extension that is to be programmed on this feature
button and press the softkey beneath save.
6. Press the Speaker button twice to exit programming and return to idle condition.
To use:
1. Press the programmed button to call an extension.
2. Speak hands free or lift the handset to talk privately.
3. Hang up when the conversation is completed.
Operational Notes
20
•
DSS/BLF buttons may be assigned to any of the Flexible (Programmable Feature) buttons.
•
Extensions in DND mode will cause the LED associated to that extension to flash.
•
Extensions that are using their handset and off-hook will cause the LED associated to that
extension to light steady.
•
Most features, when programmed on a flexible button, will act as a toggle on/toggle off; even
if they have different enable and disable codes.
•
The DSS function can be used to transfer calls to other extensions or directly to a specific
voice mailbox if the voice mail button is pressed first.
•
Each Digital Speakerphone has a default feature button mapping.
XBLUE Networks
Telephone Operation
Busy Ring (Allow/Deny)
Feature Code: Feature #2
Busy Ring (Allow/Deny)
Description
Busy Ring allow, allows additional calls to ring at a busy extension. The ring tone will be muted.
Busy Ring deny, will eliminate this low (busy) ring entirely.
Default Settings:
N/A
Operation
1
Cancel (Deny) Busy Ring
Press Feature #2. The display shows:
DEC 31 FRI 11:58
BUSY RING ALLOW
Activate (Allow) Busy Ring
Press Feature #2. The display shows:
DEC 31 FRI 11:58
BUSY RING DENY
Operational Notes
•
This feature can be programmed Feature #2 for any Feature/DSS Button. However, the
LED (Lamp) will not light when this feature is enabled or disabled.
XBLUE Networks
21
Telephone Operation
Call Back ‐ Cancel All
Feature Code: Feature ##
Description
Call Back - Cancel All
This feature allows you to cancel all Call Backs on an extension or CO Line with one command.
Default Settings:
N/A
Operation
Prior to receiving Call Back Alert Ringing, press Feature ##
1
Operational Notes
•
If you press the softkey beneath del during the Call Back Alert ringing, the Call Back will be
cancelled and the LCD will display: CBCK DELETE XXX. Your extension will return to an
idle status.
•
To invoke a Call Back at an extension that is in the Voice Announce mode (Hands Free), you
must first Force Tone Ringing (*).
•
If the Call Back is not answered during the reply alert ringing, the response message will be
displayed until you press either the softkey beneath reply, or the softkey beneath del.
•
The Call Back process begins when both your extension and the called party’s extension are in
an idle, on-hook mode.
Call Back (CO Line)
Feature Code: N/A
Description
The Call Back feature allows you to queue a busy outside line for use when it becomes available.
Default Settings:
N/A
22
XBLUE Networks
Telephone Operation
Operation
1. Press a busy, programmed outside line button (LED is lit solid) or outside line group button,
or dial an outside line access group number, i.e. 9. You will hear busy tone and the display
will read:
DEC 31 FRI 11:58
Call Back (CO Line)
CO LN BUSY XXX
cbck
2. Press the softkey beneath cbck Interactive Soft Button or Dial # on the dial pad.
1
3. You will hear a confirmation tone and the display will read:
DEC 31 FRI 11:58
CBCK TO LINE XXX
4. A few moments later, the display will return to an idle state.
5. When the selected outside line, or an outside line in the selected outside line group,
becomes available, you will hear fast ringing at the extension and the display will read:
DEC 31 FRI 11:58
CBCK TO LINE XXX
reply
del
6. Press the softkey beneath reply to be connected to the available outside line and dial as
usual
Or...
7. Press the softkey beneath del to delete the outside line callback.
XBLUE Networks
23
Telephone Operation
Operational Notes
Call Back (Extension)
•
During call back alert tones, going off hook or lifting the handset will directly connect you to
the selected CO Line calling back.
•
Every extension may Call Back only one busy CO line at a time.
•
The Call Back Alerting Ring Time is 10 seconds. If the call back goes unanswered during the
10 seconds ring time the call back is canceled.
•
CO lines that have Call Back requests will recall the Call Back initiator.
•
The Call Back CO line will become available to other extensions if the call back extension
doesn’t answer within 10 seconds.
•
During the time that the Call Back is recalling the initiator, a new incoming call will take precedence over Call Back and will be answered when the extension goes off hook.
Call Back (Extension)
Feature Code:
1
Digital Telephone: N/A
Analog Telephone Suffix Code - EXT + #
Description
When calling an extension that is busy, in Do Not Disturb, or idle, you can use the extension Call
Back feature to queue the call, so that it will be placed as soon as that extension becomes
available.
Default Settings:
N/A
Operation
1. Dial the extension number of the busy extension.
2. If the dialed extension is in hands free mode press * to activate Tone ringing. Once the
dialed extension is in Tone Ringing Mode, the display shows:
DEC 31 FRI 11:58
EXT XXX CALL
cbck
24
msg
XBLUE Networks
Telephone Operation
3. If the extension you are calling is busy, the display shows:
DEC 31 FRI 11:58
EXT XXX BUSY
next
Call Back (Extension)
cbck msg
4. Press the softkey beneath cbck
5. You will hear a confirmation tone and the display will read:
DEC 31 FRI 11:58
1
CBCK TO EXT XXX
6. Your extension will return to idle status.
To Answer a Call Back:
1. When the call back begins, your extension will ring a special call back alert ring for 30
seconds and the display shows:
DEC 31 FRI 11:58
CALL BACK TO XXX
reply
del
a. Lift the handset or press speaker button
Or…
b. Press the softkey beneath reply to activate Call Back.
To cancel all active call backs prior to receiving Call Back Alert ringing:
1. Press Feature ##
XBLUE Networks
25
Telephone Operation
Operational Notes
•
If you press the softkey beneath del during the Call Back Alert ringing, the Call Back will be
cancelled and the display will show:
DEC 31 FRI 11:58
Call Forward (Extension)
CBCK DELETE XXX
back next chg
1
•
To activate a Call Back at an extension that is in the Voice Announce (Hands free) mode, you
must first Force Tone Ring (*).
•
If the call back is not answered during the reply alert ringing, the response message will be
displayed until you press either the softkey beneath reply, or the softkey beneath del.
•
The call back process begins when both your extension and the called party’s extension are in
idle.
Call Forward (Extension)
Feature Code:
Digital Speakerphone: Feature 2
Single Line Telephone
TABLE 1.6
Analog Call Forward codes
Forward Type
Entry
Disable
Busy
#21 + (Dest) + (CO/ICM)
#*21
Direct
#22 + (Dest) + (CO/ICM)
Follow from
No Answer
#23 + (CO/ICM) + (frmpswd)
#24 + (Dest) + (CO/ICM) + t
#*22
#*23 + (Dest) + (frmpswd)
Follow to
#25 + (CO/ICM)
#*24
#*25
Dest = Destination - Enter a valid Extension or UCD Group, for 253 for voice mail
CO/ICM = Type of calls to be forwarded. 1=CO only, 2=Both CO and Intercom, 3=Intercom
only.
t = Time = After this time expires calls will be fowarded to the new destination.
frmpswd = Extension password where calls are forwarded from
26
XBLUE Networks
Telephone Operation
Description
Busy - The Busy Call Forward will forward any call that is presented to the extension only while it
is busy. No Answer calls will not be forwarded.
Direct (All Call) - Direct Call Forward will forward any call that rings at extension regardless of it’s
current state (busy or no answer). The extension will receive a quick tone burst indicating that a
call was forwarded.
External (Off Net) - External Call Forward will forward transferred CO Line calls to a remote
destination such as a Cellular or home telephone number.
1
Follow Me (Remote) - Follow Me Forward allows an extension user to forward their telephone calls
to a remote destination, within the system, from the remote destination. This will require the
extension password.
Follow To (Preset) - Follow To Forward allows an extension user to forward their extension to a
remote destination before going to the remote destination. This will require the extension
password.
No Answer - No Answer Call Forward will forward a call that goes unanswered at an extension. If
the extension is busy, and Busy Ring (Feature #2) is enabled, you will hear a muted ring; if
Busy Ring (Feature #2) is disabled, the call will systemically ring, and then forward. See “Busy
Ring (Allow/Deny)” Page 21
Default Settings:
N/A
Operation
Digital Speakerphone
1. Dial the Call Forward Code Feature 2
DEC 31 FRI 11:58
CALL FORWARD
direct busy next
XBLUE Networks
Call Forward (Extension)
You may select from six different extension call forward options. Each option has a unique code
which you may dial to enable or disable the selected forwarding option. Additionally, you may select
to forward just intercom or CO Line calls or both Intercom and CO Line calls.
27
Telephone Operation
2. Select Direct or Busy call forward, or next for more options:
DEC 31 FRI 11:58
CALL FORWARD
n_ans ext follow
Call Forward (Extension)
3. Select n_ans, ext (external - must be enabled in database programming) or follow:
DEC 31 FRI 11:58
CALL FORWARD
n_ans ext follow
1
Direct Call Forward:
1. Select Direct to forward all calls:
DEC 31 FRI 11:58
DIRECT CFW. XXX
bksp
save
chg
2. Enter the destination, for example, voice mail would be 453, press save:
DEC 31 FRI 11:58
DIRECT CFW. 453
co
icm/co
icm
3. Select from CO Line calls, Intercom calls, or both Intercom and CO Line calls.
28
XBLUE Networks
Telephone Operation
Busy Call Forward:
1. Select Busy to forward all calls when the extension is busy:
DEC 31 FRI 11:58
BUSY CFW.
save
chg
Call Forward (Extension)
bksp
2. Enter the destination, for example, voice mail would be 453, press save:
DEC 31 FRI 11:58
BUSY CFW. 453
icm/co
icm
1
co
3. Select from CO Line calls, Intercom calls, or both Intercom and CO Line calls.
No Answer:
1. Select NO_ANS to No Answer to forward unanswered calls:
DEC 31 FRI 11:58
NO_ANS CFW.
bksp
save
chg
2. Enter the destination, for example, voice mail would be 453, press save:
DEC 31 FRI 11:58
DIRECT CFW. 453
co
icm/co
icm
3. Select from CO Line calls, Intercom calls, or both Intercom and CO Line calls.
XBLUE Networks
29
Telephone Operation
4. Enter the time, in seconds (between 10 and 50) that an Intercom call should ring before it
is sent to the forwarded destination:
DEC 31 FRI 11:58
Call Forward (Extension)
NO_ANS TIME 1:10
next chg
5. Enter the time, in seconds (between 10 and 50) that a CO Line call should ring before it is
sent to the forwarded destination:
DEC 31 FRI 11:58
NO_ANS TIME 2:10
next
chg
1
6. the speaker button to exit the forward programming.
EXT - External (Off-net) - if enabled:
1. Select ext to external forward all transferred CO Line Calls:
DEC 31 FRI 11:58
CALL FORWARD
n_ans
ext follow
2. Enter the telephone number to be dialed when a CO Line call is transferred to this
extension:
DEC 31 FRI 11:58
18784327786
bksp
save
chg
4. Press save to complete the programming
30
XBLUE Networks
Telephone Operation
Follow Me
1. Select follow to have call follow the user to another destination:
DEC 31 FRI 11:58
CALL FORWARD
Call Forward (Extension)
n_ans ext follow
Preset
2. Select between Preset and Remote:
DEC 31 FRI 11:58
FOLLOW ME
remote
1
preset
3. The Extension user selects preset when programming forwarding a call from their
extension to another destination:
DEC 31 FRI 11:58
[FORWARD] TO:
bksp
save
chg
4. Enter the destination, that the calls will be forwarded to:
DEC 31 FRI 11:58
[FORWARD] TO 105
bksp
save
chg
5. Press Save to retain the programming.
OR
XBLUE Networks
31
Telephone Operation
Remote
6. The Extension user selects remote when forwarding from a remote extension to their
present location. Select del to delete the currently programmed remote extension or set
to set a location:
Call Forward (Extension)
DEC 31 FRI 11:58
REMOTE SELECTION
del
7.
set
Enter the extension number so that calls will follow you to this new location. Press save:
DEC 31 FRI 11:58
1
[FORWARD] FM 105
bksp
save
chg
8. If set is selected, the extension user can select from CO Line calls, Intercom calls, or both
Intercom and CO Line calls
DEC 31 FRI 11:58
DIRECT CFW. 105
co
icm/co
icm
9. Enter the extension password, of the extension to be forwarded:
DEC 31 FRI 11:58
PASSWORD:
32
XBLUE Networks
Telephone Operation
10. Select del to delete a currently programmed remote forwarding:
DEC 31 FRI 11:58
[CANCEL] FM 101
icm/co
icm
Call Forward (Extension)
co
11. Enter the extension password, of the extension to be deleted:
DEC 31 FRI 11:58
1
PASSWORD:
To Exit Extension Call Forwarding
1. Press the soft button under CFW:
DEC 31 FRI 11:58
EXT
CFW
101
2. Press the del key to delete/cancel any call forwarding.
Operational Notes
•
All extension forwarding options, take precedence over any of the database forwarding
options.
•
Extensions that are call forwarded will receive stutter dial tone when accessing intercom dial
tone
•
Extension Call Forward (Feature 2) and Do Not Disturb can not be active at the same time.
•
When an extension is call forwarded, the center of the display will have CFW and the status
light bar will be lit solid.
•
The third extension within a chain cannot forward their telephone. For example, if extension
102 forwards to 103, which is forward to 104, extension 104 cannot be forwarded.
•
Follow me forwarding must be cancelled from the extension that initiated the forwarding
option.
XBLUE Networks
33
Telephone Operation
Call Park/Call Park Answer
Feature Code:
Digital Telephone: Feature 73 + Ext
Call Park/Call Park Answer
SLT: #73 + Ext
Description
The Call Park/Call Park Answer feature allows you to ‘Place’ a call at any extension. It is also used
to retrieve a parked call from any extension. You may park and retrieve calls by dialing the Call
Park code Feature 73 or #73 followed by the extension number where the call is to be/has
been parked.
Default Settings:
1
N/A
Operation
Parking a Call
1. While connected to an outside line call, press Feature 73 or press pre-programmed
Feature/DSS Button designated as Call Park (if programmed).
2. Dial the extension number where this call is to be parked, or press the Feature/DSS Button
of the extension where this call is to be parked.
3. The outside line call is parked at that extension.
4. Hang up the phone.
Call Park Answer
1. To retrieve or answer the parked call. While the phone is idle, press Feature 73 or
press the pre-programmed Feature/DSS Button designated as Call Park.
2. Dial the extension number where this call is to be parked, or press the Feature/DSS Button
of the extension where this call is parked. You are connected to the call.
Operational Notes
34
•
Each telephone/extension has one personal extension number used to park one CO line call.
•
From your telephone you can park a call at any active extension number.
•
The Call Park feature code may be programmed on any Flexible Feature/DSS Button.
•
Calls can be retrieved from any extension.
XBLUE Networks
Telephone Operation
•
Calls that are parked follow will recall when the “Transfer B” timer expires. At default the this
timer is set to 60 seconds.
Call Pickup ‐ Directed
Call Pickup - Directed
Feature Code: Suffix Code Ext + *6
The * is only needed if the called extension is in hands free mode.
Description
When an extension is audibly ringing, another extension can pickup that call by dialing the
extension number, when a busy signal is heard, dial the directed call pickup code 6 or *6 if
the called extension is in hands free mode.
Default Settings:
1
N/A
Operation
Options at a Digital Speakerphone
1. Dial the ringing Extension:
DEC 31 FRI 11:58
EXT XXX
msg
BUSY
next
2. Dial the Directed Call Pickup Code, to connect to the ringing call:
3. If the pickup fails, there will be a double ring tone and the display will update:
DEC 31 FRI 11:58
PICKUP FAILURE
XBLUE Networks
35
Telephone Operation
Operational Notes
•
The ringing telephone can not be busy, direct or external call forwarded. (Feature 2).
•
The call must be audibly ringing when the Pickup code is dialed, or the pickup will fail.
Call Pickup Group
Call Pickup Group
Feature Code: *
Description
There are nine (9) Pickup Groups; all extensions are assigned to one of the nine groups. Any
Extension within a Pickup Group can dial * to pick up a ringing call within that group. It is
important to know that the first ringing call or any call ringing in the group will be answered by
dialing this code, so directed call pick up may be the better option.
1
Default Settings:
All Extensions are assigned to pickup group 1
Operation
1. When ringing is heard at another extension within the same pickup group, Dial * to
answer the ringing call.
Operational Notes
•
If more than one call is ringing and the group call pickup code is dialed, the oldest ringing call
within the group will be answered. Therefore, there is no way to guarantee which ringing call
will be answered.
Caller ID
Feature Code: N/A
Description
The Caller ID feature requires a Caller ID (CID) service subscription from the telephone company.
The system will receive Type 1 Caller ID (FSK) data from the telephone company on all outside
lines and will display this data on the any ringing speakerphone and any ringing “Caller ID
equipped” Single Line Device. Digital extension users may review the last fifty (50) calls which
rang at their extension by pressing the center interactive button or using the navigation keys (See
“Navigation Keys” Page 1).
36
XBLUE Networks
Telephone Operation
Default Settings:
N/A
Operation
Digital Speakerphone
1. From an Idle telephone press the center interactive button, labled cid
Caller ID
DEC 31 FRI 11:58
1
cid
2. All digital speakerphones, which are programmed to ring will be presented with caller ID.
This requires a subscription to the telephone company’s caller ID service. The display will
update:
LINE 3 00:25
SMITH, JOHN
14803253535
3. Use the navigation keys (See “Navigation Keys” Page 1), up or down to scroll through the
list of calls.
4. Press the select navigation button or press a CO Line to dial the displayed telephone.
Operational Notes
•
For proper operation the Local Area Code, in the database, must be programmed.
•
If no name is delivered from the telephone line provider, the number only will be displayed.
•
If Caller ID is not received in the correct sequence, no caller ID will be displayed.
•
Any Digital Speakerphone, programmed to ring, will receive and be able to review the Caller
ID Table.
XBLUE Networks
37
Telephone Operation
Camp On (Extension)
Feature Code:
Digital Telephone: N/A
Analog Telephones: Dial the Extension + 4
Camp On (Extension)
Description
When calling an extension that is busy, you may select to use the Camp On feature. Camp on,
sends an audible tone, which alerts the busy extension user that you are waiting to speak with
them.
Default Settings:
N/A
1
Operation
1. Call a busy extension.
2. Press the softkey beneath next. The bottom line on the display changes to:
DEC 31 FRI 11:58
camp voice intru
3. Press the softkey beneath camp. The user of the busy extension hears the Camp On alert
tone and the display shows:
CAMP ON EXT 101
camp voice intru
4. When the busy extension goes on hook or places the current call on hold, the extension
will automatically begin ringing.
38
XBLUE Networks
Telephone Operation
Operational Notes
•
Extensions cannot receive more than one camp on at a time.
•
While waiting for a busy extension the caller hears music, if equipped.
Feature Code:
Digital Telephone: Feature 3
Analog Extension: #3
Description
The Flash command is a rudimentary command used to request a feature, such as call waiting or 3
way calling, from the telephone line provider.
Default Settings:
N/A
Operation
1. While connected on a CO Line, a digital telephone can press Feature 3, a SLT can press
the flash button or press the hook switch to flash the CO Line.
2. Dial whatever code is required by the CO line to activate the required feature.
Operational Notes
•
The successful operation of the connected device features (PBX/Centrex®) is dependant upon
proper operation of that product’s features. Refer to the information provided with the connected equipment for more information.
CO Line Calling & I Use Indication
Feature Code: N/A
Description
CO Line calling is the placement of a telephone call on the Public Switched Telephone Network
(PSTN). CO Line calling includes: dialing local, national long distance and international telephone
numbers.
XBLUE Networks
39
1
CO Line and SLT Flash
CO Line and SLT Flash
Telephone Operation
Placing a CO Line call can be done in several ways:
CO Line Queuing /Call Back
•
CO Line Button
•
CO Line Group Access Code
•
CO Line Group Button
•
Speed Dial
When you are using an intercom or CO line the associated lamp will light green and flash at a
double wink rate at your telephone. This LED condition is referred to as I-Use Indication (the
indication that you are using this CO Line.) DSS/BLF Lamps for the same CO Line that you are
using will light steady at all other digital speakerphones.
Calls placed on CO Lines are checked against the CO line’s and extensions’ Class of Service (COS).
Each call placed is verified against the toll restriction tables, which are used to create the
extension’s class of service. If the dialed number is allowed, the call will be placed, otherwise the
call will be denied.
Default Settings:
1
All calls are allowed at all extensions
Operation
To access a CO Line:
•
Dial 9 to access CO Lines in line group 1
•
Press the CO Line button
•
Dial the directory number of the desired CO line 700-719, 744-747
•
Dial a Speed Dial location (500 - 549 or 600 - 699) that has a stored telephone number.
Operational Notes
•
If a CO Line is busy when the access attempt is made, busy tone is heard. Digital Speakerphone have the option to press the cbck (call back) feature. When the CO line becomes
available, the extension is alerted by a special ring tone, and the CO line is reserved for that
extension. Press the Reply interactive button to access the line.
•
Busy CO Lines may be queued for use. (See “CO Line Queuing /Call Back” Page 40)
CO Line Queuing /Call Back
Feature Code: N/A
Description
CO Line Queuing allows a user to request use of a busy CO line. When the CO Line goes idle
(current user hangs up), that CO Line rings the user that queued the line. While the line is ringing
40
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Telephone Operation
at the extension, it is unavailable for access by other users. If the extension that queued the CO
Line does not respond to the queue callback within 8 seconds, the queue is cancelled and the line
becomes available for other users.
CO Line Queuing /Call Back
Default Settings:
N/A
Operation
Queue:
1. Press a CO Line that is busy or dial access to a CO Line Group (9, 700-719, 744-747).
The display shows:
DEC 31 FRI 11:58
CO LINE BUSY XXX
1
cbck
2. Press the softkey beneath cbck. The display shows: CBCK TO LINE XXX
momentarily and then goes idle.
Queue Callback Answer
1. When the CO Line queued becomes idle, it will call back ring the extension. The display
shows:
DEC 31 FRI 11:58
CBCK TO LINE XXX
reply
del
2. The user may lift the handset, press the speaker button to activate speakerphone or press
the softkey beneath reply to answer the Queue Callback. The CO Line is ready to make a
call. However, all toll restrictions remain in place.
Operational Notes
•
The extension must have access to the CO Line, in database programming, to queue on a
busy CO Line.
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Telephone Operation
Conference
Feature Code:
Supervised: Feature 60
Forced Release: Feature 74
Private Talk: Feature 57
Conference
Unsupervised: Feature 77
Conference Room (Meet Me Conference): 860 - 867
Description
1
There are three types of conference; supervised, unsupervised and conference rooms (meet me
conference). The system can accommodate eight four-member conferences simultaneously. When
the initiator of a conference remains on the call, it is considered a supervised conference. At any
time the initiator can Force Release a participant by dialing the Forced Release code. To speak
privately to an extension the initiator dial the Private Talk code. If the initiator dials the
unsupervised conference code to release the call, the conference is considered an unsupervised
conference, which is governed by a timer. A conference room is a directory location (dial code)
where up to 4 internal or 4 external parties can meet by dialing a conference room number (860 867). Calls may be transferred from the auto attendant, but mailboxes must be created that match
the dial codes (860-867).
Default Settings
All conferences are available for use by all extensions.
Only 2 CO lines may be conference at one time. In database programming this can be changed to
3 CO Lines.
As conference members are added, a tone is heard. This tone can be disabled in database
programming.
Conference rooms and unsupervised conference calls are governed by a timer. When the timer
expires, the conference is terminated. This timer may be extended by enter a code
Operation
Supervised and Unsupervised Conference
Up to 4 parties (one must be internal) can be joined in a conference by an internal party, known as
the initiator.
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Telephone Operation
1. Answer an incoming or place an out going call.
2. Push the hold button.
3. Place remaining calls.
4. Press the pre-programming conference button (Conf.) or dial the conference code Feature
60. The display will update and show conferenced briefly
DEC 31 FRI 11:58
Conference
CONFERENCE
5. The display will update for the remainder of the conference:
1
DEC 31 FRI 11:58
700 701 101 102
forced
private
5. To create an Unsupervised Conference, just dial Feature 77, the display will update,
and the calls are released:
DEC 31 FRI 11:58
RELEASED
Conference Room (Meet Me Conference)
1. Internal extensions dial 860 - 867, CO line calls can be transferred directly into
the conference room 860 - 867:
DEC 31 FRI 11:58
CONFERENCE ROOM
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43
Telephone Operation
Day, Night, Service Modes (Attendant Only)
Operational Notes
•
A conference that uses analogCO Lines may experience a small volume loss.
•
The conference rooms compensate for volume loss, allowing all parties to hear each other.
•
The conference timer can be extended by dialing 0#. The timer is extended by the length
of the original time.
•
The conference can be disconnected by dialing 0*.
•
Digital Speakerphones can force a disconnect by pressing softkey beneath Forced, and to
speak privately to a party, you may press Private.
•
External calls, that are in a conference room cannot be placed on hold or transferred.
•
Each time a conference is established, the conference tone is heard by all participants.
•
Calls that are waiting to join a conference are on exclusive hold at the initiators extension.
•
If the initiator exits the conference without dialing the unsupervised conference timer, another
extension will become the conference controller.
1
Day, Night, Service Modes (Attendant Only)
See “Night Mode/Active” Page 83
Default Extension
Feature Code: Feature 69
Description
The Default extension parameter is used to clear all active settings at an extension (Call Forward,
DND, etc.)
Default Settings:
N/A
Operation
1. Press Feature 69.
2. The display shows the following screen to confirm the intention:
DEC 31 FRI 11:58
DEFAULT SET
go
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Telephone Operation
3. Press go to invoke the operation.
Dial Pad Confirmation / Toch Tone
4. A confirmation tone will be played.
Operational Notes
The following extension parameters are reset to the value shown:
LNR = empty
SNR = No Saved Number
Memo = No Saved Number
Telephone Lock = No
Auto Hold = No
1
Page Receive = Yes
Busy Ring = Yes
Auto Line Select = Null (none)
Hotline = NULL (none)
Dial Pad Confirmation / Toch Tone
Feature Code: Feature #1
Description
Dial Pad Confirmation, or Touch Tone is a tactile response tone that confirms dial pad button
operations. Whenever a dial pad button is pressed while this feature is enabled (default) a lowvolume tone is emitted through the telephone speaker indicating that this dial pad button has been
pressed.
This feature code allows the function to be disabled.
Default Settings:
At default the tone is on
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Telephone Operation
Operation
1. While the telephone is idle, press Feature #1. You hear the confirmation tone and the
display indicates the current status.
DEC 31 FRI 11:58
TOUCH TONE ON
Directory Numbers
DEC 31 FRI 11:58
1
TOUCH TONE OFF
2. Momentarily the display returns to idle.
Operational Notes
N/A
Directory Numbers
Feature Code: N/A
Description:
The directory numbers are the numbers dialed to access extensions, CO Lines and features. The
system comes with a default directory numbering plan, which is found in table 1.7.
TABLE 1.7
46
Default Directory Numbers
Number
Description of Default Directory Numbering
0
Operator Dial Code
9
Line Group 1
82
Account Code Entry
88
Least Cost Routing
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Telephone Operation
Number
Description of Default Directory Numbering
100
Modem Number
101 ~ 148
Digital Extension Numbers
181 ~ 188
SLT Extension Numbers
189 ~ 189
Flash Voice Mail Extension Numbers (8 ports)
189 ~ 200
Hard Drive Voice Mail Extension Numbers (12 Ports)
400 ~ 408
Paging Zones
409
Page All Extensions, All Tenants
410 ~ 417
Pickup Group
421 ~ 422
Background Music (external)
429
Loud Bell
430 ~ 452
UCD Group Numbers
453
Voice Mail Group Number
460
External Pager
500 ~ 549
Extension Speed Bin Numbers (Quantity Programmable)
600 ~ 699
System Speed Bin Numbers
700 ~ 747
CO Line Access (700~719, 744~747)
800 ~ 807
Line groups 2 - 8
850 ~ 879
Virtual Numbers (ringing assignment)
890 ~ 897
Conference Room (Meet Me Conference)
Distinctive Rining Extension
Default Directory Numbers
1
TABLE 1.7
Distinctive Rining Extension
Feature Code: Feature #7
Description
Each extension user may select from one of 4 different distinctive ringing tones. This provides a
means for denoting your extension’s ringing from other ringing extensions. In addition, CO Lines
can be programmed with their own distinctive ringing, which takes presidence over extension
distinctive ringing. Therefore, a CO Line with a distinctive ring, will override the your selected
ringing tone.
Default Settings:
Distinctive Ringing is set to 1. (Range is 1-4.)
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Telephone Operation
Operation
1. Press the Distinctive Ringing Tone code Feature #7. The current Tone is heard and the
setting displays:
Do Not Disturb (DND)
DEC 31 FRI 11:58
RING TYPE : 1
chg
2. Press the softkey beneath chg until the desired tone is heard and displayed.
3. The tone will play once and then stop.
1
Operational Notes
•
CO Line – Distinctive Ringing overrides an extensions Distinctive Ringing setting.
•
The Distinctive Ringing code may be programmed on any available Feature button.
Do Not Disturb (DND)
Feature Code: Feature 4
Description
The Do Not Disturb (DND) feature blocks all incoming calls, which includes intercom calls, recalls
and CO line calls from ringing at an extension. In addition, you may use the DND feature to force
an intercom ringing call to the pre-programmed forwarded destination - this is referred to as Forced
Intercom Call Forwarding. The Do Not Disturb feature can be activated while an extension is busy
or idle. Extensions with a higher Class Of Service can override the active Do Not Disturb condition.
When Do Not Disturb is active, and the extension user goes off hook a special intercom stutter dial
is heard. If one of the flexible buttons is programmed with Do Not Disturb, it will light whenever
the feature is active. In addition, the status bar will be lit solid.
Default Settings:
Do Not Disturb - Not Active
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Telephone Operation
Operation
Set Do Not Disturb
DEC 31 FRI 11:58
DO NOT DISTURB
2. When the display reverts back to idle condition, the set condition shows in the bottom row
of the display:
1
Cancel Do Not Disturb
1. While your extension is idle (no other call activity), press Feature 4.
DEC 31 FRI 11:58
EXT DND 103
reply del
2. Do Not Disturb is deactivated, and the display momentarily shows:
DEC 31 FRI 11:58
DND DELETE
3. When the display reverts back to idle condition, Do Not Disturb is removed from the
display.
Operational Notes
•
An Extension can have either Do Not Disturb or Station Call Forwarding (See “Call Forward
(Extension)” Page 26), but not both at the same time.
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Do Not Disturb (DND)
1. While your extension is idle (no other call activity), press Feature 4. Do Not Disturb is
activated, and the display momentarily shows:
49
Telephone Operation
•
At any time while your Digital Speakerphone is idle, you can immediately divert an incoming
tone ringing intercom call to the attendant by using the Do Not Disturb feature – Forced Intercom Call Forward.
•
Extensions with a DSS/BLF button of an extension that is in DND, the button will flash.
•
The Do Not Disturb feature code can be programmed on a flexible programmable Button,
which will light steady whenever Do Not Disturb is active.
Do Not Disturb (On Call)
Do Not Disturb (On Call)
Feature Code: Feature 4
Description
1
The On Call Do Not Disturb feature, allows you to block a ringing outside line while you are on a
call. At the end of the call, you must remember to dial the DND code, Feature 4 to turn off the
DND feature.
Default Settings:
N/A
Operation
1. While connected on a call, it is possible for an additional call to ring at the extension. To
cancel ringing for additional calls, press a pre-programmed Feature/DSS Button designated
as DO NOT DISTURB or press Feature 4.
2. Do Not Disturb (On Call) is activated.
3. DND must be disabled after the call, or the extension will remain in Do Not Disturb.
Operational Notes
50
•
The Do Not Disturb (On Call) feature code may be programmed on a Feature/DSS Button.
•
A Feature/DSS Button programmed for the Do Not Disturb code will flash at a fast rate while
Do Not Disturb is active.
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Telephone Operation
Do Not Disturb (Override)
The Do Not Disturb – Override feature allows extensions with a more privileged Class of Service to
override an extension that is in Do Not Disturb. Do Not Disturb - Override is available only if your
extension has Intrusion privleges.
Default Settings:
N/A
Operation
Do Not Disturb (Override)
Description
Calling an Extension in Do Not Disturb
1
1. Place intercom call to the extension in Do Not Disturb. The Do Not Disturb tone is heard,
the calling parties display updates and allows the DND override:
DEC 31 FRI 11:58
EXT 103 DND
override
2. Press the softkey beneath override
3. The called extension begins to ring.
Operational Notes
•
An extension in Do Not Disturb that has been overriden may invoked Forced Intercom Call Forward.
•
The Do Not Disturb feature code may be programmed on a programmable flexible DSS Button.
•
Override will not be visible to an extension that does not have Override capabilities.
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Telephone Operation
Extenson Feature Status
Feature Code: Feature #8
Extenson Feature Status
Description
The Extension Feature Status allows you to review the current status of features on your
telephone.
1. Press Feature #8 to review the following features:
TABLE 1.8
List of Features reviewed
1
Features
Features
Features
LNR :empty
Saved Number
Memo:No Saved Number
Telephone Lock:N
Auto Hold:N
Page Receive:Y
Busy Ring :Y
Hotline to :NULL
Position:X-XX-XX
Tenant Group:X
Pickup Group:X
Paging Group:X
Day COS :0
Night COS:0
Monitor COS:5
Warning Tone:N
Drop Call Out:N
Drop Call In:N
Intrus. Active:Y
Intrus. Accept:Y
Intrus. Tone:Y
ECF Operation:N
SMDR Output:Y
ICM Mode:VC-HF/PR/TN
Default Settings:
N/A
Operation
1. Press Feature #8
2. The display first shows the contents of LNR (Last Number Redial).
3. Use the right Interactive button next to advance through all of the various features.
Operational Notes
•
52
The telephone must be idle.
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Telephone Operation
Extension Password
Feature Code: Feature 97
All extensions have an associated User Password which is used to activate/deactivate Phone Lock,
Call Forward Remote and Attendant features. Valid passwords are four digits in length, ranging
from 0000 to 9999.
Default Settings:
All extensions, with the exception of the Attendant, have the same default password, 0000. The
Attendant’s, which by default is extension 101, default password is 9999.
1
Operation
Extension Password
Description
Change Your Password
1. Press Feature 97
DEC 31 FRI 11:58
PSWD:
bksp
show
chg
2. Enter the current password and then press show.
DEC 31 FRI 11:58
LOCK PHONE
pswd yes
no
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Telephone Operation
3. Press pswd.
DEC 31 FRI 11:58
N PSWD:________
bksp
save
chg
External Paging
4. Enter the new password and then press save.
Operational Notes
NOTE:The use of this feature will limit access to CO Lines, which includes blocking 911 calls.
1
External Paging
Feature Code: 460
Description
The system provides one external one-way, dedicated paging interface, to connect a paging
amplifier or multi-zone one-way page controller. The External Paging Zone may be accessed
individually or with one or all eight (8) Internal Paging Zones as an All Call Page.
Operation
Any Extension on the system can dial the External Paging Code 820 to access the external paging
unit.
Operational Notes
54
•
A Pre-Amplified ancillary paging device is needed.
•
The External Page access code may be programmed on any feature button.
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Telephone Operation
Feature/DSS Button Reset
Feature Code: Feature 58
Feature/DSS Button Reset
Description
This feature is used to reset all Feature/DSS Buttons to factory settings.
1. While the extension is idle, press Feature 58. The display prompts for the password:
DEC 31 FRI 11:58
PSWD:________
show
chg
1
bksp
2. Enter the extension password and then press show. The display prompts for confirmation:
DEC 31 FRI 11:58
FTR KEY RESET
go
3. Press go to complete the operation. A confirmation tone will be played.
Operational Notes
•
This will default all of the programmed feature buttons back to factory default. The Code
Feature #3 is used to reprogram the buttons. (See “Flexible (Feature) button inquiry and
programming” Page 57)
•
Each Flexible (Programmable) button can be defaulted individually, by press either dir or
feat and pressing save. The button will become unassigned.
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Telephone Operation
Feature - Directory - Suffix Code Look-up
Feature ‐ Directory ‐ Suffix Code Look‐up
Feature Code: Feature #5
Description
The Directory/Suffix Code Lookup feature is used to find the directory number, Feature Codes, and
Suffix Codes required to operate system features.
Default Settings:
N/A
Operation
1
1. While the telephone is idle, press Feature #5. The display shows:
DEC 31 FRI 11:58
DIR#./CODE LOOKUP
dir
ftr
suffix
a. Press dir to find a system Directory Number.
b. Press ftr to find a system Feature Access Code.
c. To find a Suffix Code, press suffix. The list displays digits dialed after system
resource directory numbers.
2. Use the interactive buttons below back and next to navigate through the display
categories.
3. Use h to return to a previous menu level.
Operational Notes
56
•
When using a DIR feature, dial only the number given, there is no need to press the Feature
button.
•
When using a feat feature, remember to press the Feature button before dialing the listed
code. The display will update and show FTR CODE:F plus the entered code number.
•
The suffix code, is a code which is dialed after the telephone extension number.
•
The codes are listed in numerical order.
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Telephone Operation
Feature Code: Feature #3
Description
There are 18 flexible (programmable) feature buttons on the digital speakerphone, which can be
programmed by the user, with the most used features. All flexible buttons have a dual color LED
used to indicate the operational state (enabled or disabled) of the feature programmed on the
button.
Any feature code can be programmed on one of these buttons. There are two categories of feature
codes Dir and feat. A “Dir” feature code only requires the number to be programmed, whereas a
“feat” feature requires that the feature key is pressed before dialing the intended feature code.
•
Flexible (Feature) button inquiry and
Flexible (Feature) button inquiry and programming
When using a feat feature, remember to press the Feature button before dialing the listed
code. The display will update and show FTR CODE:F plus the entered code number.
1
This code is also used to review the button programming. The following table shows how the
digital speakerphone is programmed at default.
Default Settings:
Line 6
101
102
Line 5
103
104
Line 4
105
106
Line 3
107
108
Line 2
109
110
Line 1
Record
Voice Mail
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Telephone Operation
Operation
Flexible (Feature) button inquiry and
Inquiry:
1. Press Feature #3. The display will show:
DEC 31 FRI 11:58
PRESS FTR KEY
2. Press the Button to view its contents (code). For example, press the upper right button to
view the extension 101, which is displayed for 3 seconds.
1
DEC 31 FRI 11:58
101
show
chg
3. Press the softkey beneath show. The name/designation of the feature/directory number
displays for 3 seconds.
DEC 31 FRI 11:58
EXTENSION 101
4. Continue checking other buttons, for example press Line 1 to reveal 700. Continue to
press other buttons to see what is programmed. Press the speaker button to exit the
Button Inquiry feature.
DEC 31 FRI 11:58
700
show
chg
Programming a Flexible (Feature) Button:
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Telephone Operation
DEC 31 FRI 11:58
PRESS FTR KEY
2. Press the Flexible (Feature/DSS) Button to be programed. The display will update, showing
what is programmed under the button indicated. For example, if the upper right were
pressed it would display:
1
DEC 31 FRI 11:58
EXTENSION: 101
show
chg
3. Press chg the following will be displayed.
DEC 31 FRI 11:58
SELECT FUNCTION
dir
feat
4. There are two programming categories, Dir and feat. “DIR” is a Dial Directory Code,
which means it is just like dialing a number such as 101 for extension 101, or dialing 700
for CO Line 1; to dial a system speed bin location just dial 600 or 500 for a station speed
dial bin. “feat” is a code that requires the “feature” button to operate correctly. Therefore,
when programing a “feat” (feature), remember to start it with the “feat” button. For
example, the entry to place DND on a button is feature 4.
a. To program a directory number, press dir.
DEC 31 FRI 11:58
DIR NUMBER:
bksp save chg
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Flexible (Feature) button inquiry and
1. While the phone is idle, press Feature #3. The display indicates that flexible (Feature)
button programming mode, is active, and prompts for a key to be pressed:
59
Telephone Operation
b. Enter the appropriate directory number and then press save. If the wrong code is
entered, before saving it, simply press bksp and chg to re-enter the number.
c.
To program a feature code, press feat.
Forced Intercom (Call Forward)
DEC 31 FRI 11:58
feat CODE :
bksp
save
chg
d. Press the feature button.
e. Enter the feature code for example, enter feature 4 for DND and then press save.
1
5. Press another button to continue programming other Feature/DSS Buttons or press the
speaker button to exit this programming.
Operational Notes
•
If an invalid code is dialed an error tone is played and the Digital Speakerphone will display
CODE UNAVAILABLE.
•
A user can program a Flexible (Feature/DSS) button for a specific CO line, even if their access
is restricted in database programming. However, if the user tries to access the line, it will be
restricted as designed in database programming.
•
When assigning a “feat” feature type on a button, remember to begin the entry with the
“feature” button, followed by the feature code. For example, for DND, the entry is f4 and
not just 4. Refer to the beginning of this chapter for valid feature codes (See ” Feature
Codes” on Page 3).
•
A feature can only be assigned to one button. If a second button is created, the first button
becomes an “Available Key”.
•
To clear, or un-assign, a button follow the programming steps, but press save without entering a code in the DIR or feat parameter.
•
Buttons with no features programed on them will display AVAILABLE KEY.
Forced Intercom (Call Forward)
Feature Code: Feature 4
Description
Using the Forced Intercom-Call Forward feature, you may immediately forward a tone ringing
intercom call to the attendant by pressing the Do Not Disturb button.
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Telephone Operation
Default Settings:
Operation
1. When a telephone is set to Tone Ring, or the calling party presses the * key to convert a
handsfree call to Tone Ringing, and another station is calling, the display shows:
DEC 31 FRI 11:58
STA XXX CALLING
1
2. Press Feature 4. The display shows:
DEC 31 FRI 11:58
DO NOT DISTURB
3. Your telephone will stop ringing and the call will be sent to the programmed attendant.
4. The extension remains in Do Not Disturb mode until deactivated.
Operational Notes
•
When Forced Intercom-Call Forward is activated, the calling party will be connected to the
attendant as a standard intercom call.
•
Forced Intercom Call Forward cannot activated if another Extension Call Forward is already
enabled.
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Forced Intercom (Call Forward)
N/A
61
Telephone Operation
Forced Intercom Tone Ring Feature Code: *
Forced Intercom Tone Ring
Description
Extension users can use the Forced Intercom Tone Ring feature to cause the called Extension to
ring when initiating an intercom call. After a Voice Announce connection has been established, the
calling party may convert the alert signal at that extension from Voice Announce to Tone Ring.
Additionally, extensions that are programmed to Tone Ring, can be converted to Privacy Mode using
this same technique.
Default Settings:
N/A
1
Operation
1. Establish an intercom call to an extension in “Voice Announce” (Feature 98) mode. The
calling parties telephone will display:
DEC 31 FRI 11:58
VOICE CALL XXX
msg
2. Press * to change the alert signal at the called extension from Voice Announce to Tone
Ring. The calling parties telephone will display:
DEC 31 FRI 11:58
CALLING STA 101
cbck
msg
3. A Tone Ring alert signal is sent and continues at the called extension until it is answered or
the call is forwarded to the preprogrammed destination. Prior to forwarding, the calling
party can dial * again to return to Voice Call Announce mode.
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Telephone Operation
The Calling Extension may convert an extension that is programmed to ring from Ring Tone
Mode to Privacy Mode, using the same method.
•
To leave a Callback request at a called extension that doesn’t answer, the alert signal must be
set for Tone Ring.
•
An Intercom call will not forward unless it is in Tone Ring mode.
Get Held Trunk (CO Line)
Feature Code: Feature 7*
Description
Get Held CO Line allows you to get the oldest held call at your extension. This allows a user, such
as an attendant to answer several calls, place them on hold, and reconnected to them in the order
that they were placed on hold.
Default Settings:
N/A
Operation
1. Answer each call
2. Place the calls on hold
3. Dial Feature 7* to pick up the oldest held call.
4. Take action on that call. Continue this procedure for all holding calls.
Operational Notes
N/A
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1
•
Get Held Trunk (CO Line)
Operational Notes
Telephone Operation
Headset Mode
Feature Code to enable: Feature 9#
Feature Code to disable: Feature *9#
Description
Headset Mode
The Headset feature allows the user to toggle between speaker mode and headset mode. Press the
speaker button once, from an idle telephone, to activate the headset, press it again to activate the
speaker mode. Once enabled, the disable code Feature *9# must be dialed to deactivate
headset mode. If Feature 9# is programmed on a button, it will toggle the feature on and off.
Default Settings:
Headset mode is disabled by default
1
Operation
1. From an Idle extension dial Feature 9# to enable headset mode or Feature *9#
to disable headset mode.
Operational Notes
N/A
Hidden Codes (Dial Pad)
Feature Code: Feature 61
Description
A four-digit intercom code may be stored for dialing by one-button operation. The Hidden Code
also called Dial Pad feature must be programmed on a Flexible (Feature/DSS) button or it will not
operate. This feature, simulates a user dialing the 4 digits, and can be used to store 4 digit codes,
such as an account code or a voice mail password. For example, to use the hidden code feature,
you may press your voice mail button, or dial Feature 64 to call the voice mail system. When
the system answers, press the Hidden Code Feature Button to enter the 4 digit password.
Default Settings:
N/A
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Telephone Operation
Operation
Storing the Code:
Hidden Codes (Dial Pad)
1. While the telephone is idle, using the Flexible Button programming procedure, Feature
#3, then press the Flexible (feature) button which will store the hidden code.
DEC 31 FRI 11:58
AVAILABLE KEY
chg
2. Press the softkey beneath chg.
1
DEC 31 FRI 11:58
SELECT FUNCTION
dir
pgm
3. Press the softkey beneath feat.
DEC 31 FRI 11:58
FTR CODE:
bksp save chg
4. Press Feature 61 + {the Four or less digit code to be stored}.
5. Press the softkey beneath save.
6. The speaker button to exit Feature/DSS button Programming.
Using the Hidden Code:
1. When the 4 digit code is need, press the preprogrammed button. For example, Press the
VM button on the telephone. When the voice mail answers, press the Hidden Code button.
2. The stored code is dialed.
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65
Telephone Operation
Operational Notes
•
The Hidden Code feature can only be used when stored on a Flexible (Feature/DSS) button.
Hold
System Hold:
Feature Code to enable: h
Exclusive Hold:
Hold
Feature Code to enable: Feature h
Description
1
Intercom and CO Lines calls can be placed on either system or exclusive hold. When you press the
Hold button, to place a call on hold, it will be placed on system hold. When you press the Feature
key and then the hold button the call will be placed exclusive hold.
Calls on system hold are available to all other extensions within the system whereas calls placed on
exclusive hold are only be availabe to the extension that placed the call on exclusive hold. Some
features, such as conference automatically use exclusive hold.
Calls placed on either system or exclusive hold will recall after the recall timer expires. Once a call
recalls, it is no longer considered “Exclusive”, therefore, any extension within the system can
answer the recalling line.
Default Settings:
N/A
Operation
1. While on an intercom or CO Line call.
System Hold:
2. Press the h button to place the call on system hold.
3. Press the h button again to pick up the same call at the same extension.
4. Other extensions within the system can press the flashing CO Line or Intercom button to
pick up the held call.
Exclusive Hold:
2. Press the Feature and then the h button to place the call on exclusive hold.
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3. Press the h button again to pick up the same call at the same extension.
4. Other extensions within the system can press the flashing CO Line or Intercom button to
pick up the held call.
•
Calls placed on hold will hear Music-on-Hold, if supplied.
•
Extensions that place calls on hold will receive an audible tone, to remind them that a call is
on hold.
•
If a call remains on hold until the “Hold Reminder” timer expires again, it will begin recalling.
If the call goes unanswered, after the “Hold Reminder” timer expires again, the call will be disconnected.
Holding Call Answer
Operational Notes
Holding Call Answer
1
Feature Code: h
Description
The Holding Call Answer feature allows extension users to place a call on hold and retrieve the call
by pressing the h button. When multiple calls are holding at an extension, Holding Call Answer
will access the outside line that was placed on hold last.
Holding Call Answer works for all outside lines. It is possible to handle calls that do not appear (no
button) at an extension via Holding Call Answer.
Default Settings:
N/A
Operation
1. When one or multiple calls are holding at your extension, press
hold the longest will be connected.
2. Press
h again to place this call on hold.
3. Press
h again to answer the next oldest holding call.
h. The call that was on
4. Repeat as required for any calls on hold. (From your extension)
Operational Notes
•
Holding Call Answer will also operate for intercom calls placed on hold.
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Telephone Operation
•
If the person on hold hangs up, the system will automatically disconnect that call.
Hot Key (Dial Pad) Enable/Disable
Hot Key (Dial Pad) Enable/Disable Feature Code: Feature #6
Description
Hot Key also called Hot Dial Pad, enables you to dial a number without going off hook or pressing
the Speaker button. Once the call connects, begin conversing or just pick up the handset to speak
privately. When Hot Key is disabled (See ” Hot Key (Dial Pad) Enable/Disable” on Page 68), the
user must go off hook or press the speaker button before beginning a call.
Default Settings:
Hot Key enabled
1
Operation
Disable Hot Key Pad:
While the telephone is idle, press Feature #6. The display will momentarily show the feature
status as follows:
DEC 31 FRI 11:58
HOT KEY DISABLE
Hot Key Pad Enable:
While the telephone is idle, press Feature #6. The display will momentarily show the feature
status as follows:
DEC 31 FRI 11:58
HOT KEY ENABLED
bksp save chg
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Operational Notes
•
Only the key pad, numbers between 0 and #, are disabled. All other buttons on the telephone
continue to work.
•
Disabling this feautre may stop extensions from calling other extensions within the system, if
auto line select is programmed (See ” Automatic Line Select” on Page 17).
Hot Line
Description
The Hot Line feature - also called Off hook Preference or Prime Line Pickup - allows the user to
access an extension or Speed Dial Directory number simply by going off hook. Hot line can be
immediate or have a delay of up to 10 seconds. If a call is ringing at the extension, the ringing call
will be answered when the extension user lifts the handset or pressing the speaker button.
Default Settings:
Hot line is disabled.
Operation
Setup:
1. While the telephone is idle, press Feature 9*.
DEC 31 FRI 11:58
HOTLINE TO :NULL
chg
2. Press chg (Press save to delete a currently active Hot Line):
DEC 31 FRI 11:58
HOTLINE TO :
bksp save chg
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1
Hot Line
Feature Code: Feature 9*
Telephone Operation
3. Enter the speed dial directory number or extension number to which this extension is to be
connected when the phone goes off hook. Then press save:
DEC 31 FRI 11:58
HOTLINE TO :XXX
immediate delay
4. Select if this destination is to be immediate or delayed.
Hot Line
a. If you select immediate, you hear a confirmation tone and the function is invoked.
b. If you select delay:
1
DEC 31 FRI 11:58
DELAY TIME:1
chg
1) Press chg until the appropriate delay time (in seconds) displays.
Invoke Hotline:
1. While the telephone is idle, lift the handset or press the speaker button. A call is placed to
the selected destination either immediately or after the delay time.
2. Hang up to finish the call.
Operational Notes
70
•
If delay mode is selected other calls can be placed during the delay period.
•
If a call is ringing the extension, the ringing call will be answer when the handset is lifted, or
the speaker button is pressed. There is no way to disable the answer feature.
•
The Hotline feature code Feature 9* can be programmed on an available Feature/DSS
Button.
•
An intercom button may be placed on the extension to by pass this hot line feature. (See
“Intercom Key (Intercom Calling)” Page 71)
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Telephone Operation
Intercom Key (Intercom Calling)
Description
An Intercom key is used as a “pathway” to the system’s intercom features. In addition, it is used to
bypass features such as hot line and auto line select.
Operation
1
This feature, requires a button, and will light whenever the extension is off hook on an intercom
call. (See “Flexible (Feature) button inquiry and programming” Page 57 to program the button)
Operational Notes
•
Intercom Key (Intercom Calling)
Feature Code: Feature 65
When using some features, such as auto line select or hot line, an intercom key is required to
make intercom calls.
Intercom Mode/ Voice Announce (HF/Tone)
Feature Code: Feature 98
Description
Any Digital Speakerphone may receive intercom calls in one of three ways:
•
Voice Announce Hands-free reply mode
•
Voice Announce Privacy Mode
•
Tone Ringing Mode
Voice announce Hands free
This allows users to call eachother and converse hands-free. The calling party presses the DSS/BLF
button or dials the extension number (101~147) and the receiving party will hear an alert tone. At
the completion of the alert tone, the parties may converse. To have a private conversation, simply
lift the handset.
Voice announce Private mode
This is very similar to the voice announce hands-free, except the called party’s mute button
automatically activates, stopping the calling party from hearing any of the conversation in the called
parties office. The calling party presses the DSS/BLF button or dials the extension number
(101~147) and the receiving party will hear an alert tone. The calling party will can be heard, but
the called party cannot be heard unit their mute button is pressed, or they lift the handset.
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Telephone Operation
Intercom Mode/ Voice Announce (HF/Tone)
Tone Ring Mode
When an extension, in tone ring mode is called, it will ring at the intercom ring cadence as defined
by the Distinctive ring setting. See “Distinctive Rining Extension” Page 47. The called party will have
to answer the ringing call by pressing the speaker button or lifting the handset.
TABLE 1.9:
Extension behavior in these mode
Momentary
Confirmation
Confirmation
Tone Heard
Status Bar (when intercom call rec’d)
Voice Announce –
Handsfree
VA-HF MODE
single burst tone
The status bar and speaker button are lit solid.
Voice Announce –
Private
VA-PRIVACYMODE
single burst tone
The status bar, speaker button and Mute buttons are
lit solid .
Tone Ring Mode
TONE RING MODE
Intercom ring
cadence is heard
The status bar and speaker button are both flashing.
Mode
Default Settings:
1
All Digital Speakerphones that are set to Voice Announce – Hands-free mode.
Operation
Setup
1. While the extension is idle, press Feature 98. A confirmation tone is heard and the
display indicates the new mode set:
DEC 31 FRI 11:58
VA-PRIVACY MODE
DEC 31 FRI 11:58
VA-HF MODE
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DEC 31 FRI 11:58
TONE RING MODE
2. Press Feature 98 again to advance through each of the available modes.
Receiving a Call in VA-HF Mode:
1. When your extension is idle, you will be alerted of an intercom call by one tone burst. The
voice connection is then established immediately and and you may converse via the
speakerphone.
1
Receiving a Call in VA-Privacy Mode:
Intercom Mode/ Voice Announce (HF/Tone)
Telephone Operation
1. When your extension is idle, you will be alerted of an intercom call by one tone burst. The
voice connection is then established immediately, but the Mute function activated. The
Called party can hear the calling extensions’ voice announcement over the speaker, but the
microphone in telephone is temporarily disabled.
2. The called extension user can:
a. Lift the handset for privacy.
b. Press the mute button to deactivate the “Mute” feature and speak with the calling
party over the speakerphone.
Receiving a Call in Tone Mode:
1. When your extension is idle, you will be alerted of an intercom call by a double-burst tone
which is repeated until you respond or until the call follows a Call Forward route.
2. If you dial an extension that is in “Tone Ring” mode and you press the “*” key the called
extension switches from “Tone Ring” Mode to Voice Announce Privacy mode. The called
party then follows the VA-Privacy Mode Parameters.
3. The extension user can:
a. Press the speaker button or Lift the handset for privacy.
Operational Notes
•
During Tone Ring, the LED associated with the m button will flash.
•
If a DSS button has been programmed with the Intercom Mode Selection Code (!Feature
98) the LED associated to that button will indicate the current mode selection as follows:
•
Voice Announce – Hands-free, LED will light steady green.
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Telephone Operation
•
Voice Announce – Privacy, LED will light steady Blue.
•
Tone Ring Mode - LED will not light
•
The attendant and alternate attendant always ring regardless of the Intercom Mode.
Intrusion
Feature Code: Ext + 8
Description
Intrusion
If granted in programming, the Intrusion feature allows an extension user to enter into an existing
conversation by dialing a code or pressing a preprogrammed button. Intrusion can be initiated on
either a busy CO Line or a busy extension.
Default Settings:
1
At default no extensions are granted the ability to intrude on conversations.
Operation
Intruding on an Extension:
1. Dial a busy extension or press the preprogrammed DSS/BLF button.
2. When you hear the busy signal, dial the Intrusion (suffix code) 8 or press the
preprogrammed feature button.
Intruding on a CO Line:
1. Dial a busy extension or press the preprogrammed DSS/BLF button.
2. When you hear the busy signal, dial the intrusion (suffix code) 8 or press the
preprogrammed feature button.
Operational Notes
74
•
Extension’s (Day - 01-Ext-05, Night - 01-Ext-06) and/or CO Line’s (Day - 02-ccc-04, Night - 02ccc-05) Class of Service (COS) determines if an extension can receive an Intrusion. (where ccc
= CO Line number 700 - 752)
•
By Default, no extensions can receive an intrusion.
•
All parties can hear the extension user that intrudes on a conversation.
•
An extension that is Direct or Busy Call Forwarded, cannot be intruded.
•
The attendant cannot be intruded upon.
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Telephone Operation
Last Number Redial
Feature Code: Feature 8
Description
Last Number Redial
The Last Number Redial (LNR) feature, automatically dials the last telephone number that you
dialed up to sixteen (16) digits in length. You may choose a specific outside line by first pressing
the desired outside line button or allow the LNR to automatically select the CO Line.
Default Settings:
N/A
1
Operation
Choose an Outside Line First:
1. Press an outside line button.
2. Press Feature 8
Automatically Select an Outside Line:
1. Press Feature 8
Operational Notes
•
Last Number Redial works only for CO Line calls.
•
The LNR feature code can be programmed on a Feature/DSS Button.
•
LNR will redial dial a speed dial number, and any subsequent manually dialed digits.
•
In the event that all CO lines are busy you will hear busy tone and the telephone will display:
DEC 31 FRI 11:58
ALL CO LNS BUSY
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Telephone Operation
•
If the Last Number Redial memory is empty the extension user will hear error tone and the
telephone will display:
DEC 31 FRI 11:58
LNR EMPTY
Loud Bell (Optional)
Loud Bell (Optional)
Feature Code: 429
1
Description
The system comes equipped with one dry contact closure which can be connected to a customer
provided loud bell or strob light device. Any or all CO Line groups can be programmed to active the
loud bell closure when they are assigned to ring. The loud bell closure will follow the ring cadence
of the CO line group. The contact closure must not exceed 24 V DC,.5 Amps.
NOTE!
THE USE OF AC CURRENT WILL DAMAGE THIS CONTACT
Default Settings:
N/A
Operation
1. The loud bell can also be activated by dialing 429.
Memo (Note Pad)
Feature Code: Feature 5*
Description
The Memo (Note) Pad feature enables you to enter a telephone number, while on a call, for later
use.
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Telephone Operation
Default Settings:
NA
Operation
DEC 31 FRI 11:58
bksp
save
chg
2. Using the dial-pad, enter the number to be stored and then press the softkey beneath
save. Only the user will hear the confirmation tone and the display returns to the outside
line connected status.
Dialing the Number Stored in Your Memo (Note) Pad
1. While the telephone is idle, press Feature 5* or press the desired CO Line button, then
press Feature 5*.
Operational Notes
•
The feature code Feature 5* can be programmed as a Feature/DSS Button.
•
Only 1 16 digit telephone number can be stored using the Memo (note) Pad feature.
•
The stored number remains until it is replaced with a new number.
Message Waiting
Feature Code: Feature 96
Feature Code (suffix Code): Ext + 9
Description
The message waiting feature, which is similar to Text Messaging is used to alert an extension (busy
or idle) of a message. There are several preprogrammed messages and one that you can custom at
the time it is sent.
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1
Message Waiting
1. While connected to an outside line, press the pre-programmed Feature/DSS Button
designated as Memo (Note) Pad or press Feature 5*.
Telephone Operation
Default Settings:
NA
Operation
Leaving a message for a busy extension:
Message Waiting
1. Dial an extension number, the display will update:
DEC 31 FRI 11:58
VOICE EXT XXX
msg
1
2. The display will update, revealing three choices:
DEC 31 FRI 11:58
MESSAGE TYPE
callme
prep
3. Press the softkey beneath callme to leave a “call me” message waiting indication:
DEC 31 FRI 11:58
MW TO EXT XXX
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4. Press prep, select chg to customize a message or next to scroll through the
preprogrammed text messages; Empty, Call Operator, Call Home, Call School, Visitor
Waiting, Urgent, Come See me, Press send to send the selected message:
DEC 31 FRI 11:58
EMPTY
next
chg
Message Waiting
send
5. The receiving extension will display:
DEC 31 FRI 11:58
MSG FROM XXX
1
reply
Leaving a message at an idle telephone:
1. An extension user can, from an idle phone, send a message to a station without calling the
station first. From the idle phone dial Feature 96:.
DEC 31 FRI 11:58
MESSAGE TO:
bksp
save
chg
2. Enter the desired extension number 101 - 148, and press save:
DEC 31 FRI 11:58
MESSAGE TYPE
call me
preprog
3. Follow from above, step 2
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Telephone Operation
Operational Notes
•
A maximum of forty, station-to-station messages (not including voice mail) can be supported
by the system at one time.
•
Empty - can be customized, for one time use, at the time it is sent.
Messages (Text Message)
Messages (Text Message)
Feature Code to Enable: Feature 90
Feature Code to Enable: Feature *90
Description
1
You may update your display, using the Messages (Text Message) also called Premises Messages,
giving calling parties an indication of your current status. There are six preprogrammed messages
and one that you can customize at the time you use it. The following messages are available for
use: Out for Lunch, Will return soon, Gone for the day, In a meeting, Out of office, On vacation,
and Empty. After the appropriate message is stored, everyone who calls your extension will receive
the saved message in their display.
Default Settings:
NA
Operation
Digital Speakerphone:
1. Dial the Messages, text message Code Feature 90:.
DEC 31 FRI 11:58
EMPTY
store next chg
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Telephone Operation
2. Press chg to customize a message, or press next to scroll through the other six choices,
press store to select the desired message:.
DEC 31 FRI 11:58
WILL RETURN SOON
Monitor (Extension)
store next
3. Once selected, any extension calling, will receive the saved message in their display:
DEC 31 FRI 11:58
WILL RETURN SOON
msg
1
cbck
Operational Notes
•
The attendant and alternate attendant telephone will not show the saved message.
•
The saved message remains until a new message is stored or until the delete code Feature
*90 is dialed.
•
If programmed on a button, the button will toggle on, allowing you to select a new message
and toggle off, deleting the message.
Monitor (Extension)
Feature Code: Suffix Code EXT + 1
Description
When granted in programming, an extension user can monitor an existing conversation by dialing a
code or pressing a flexible button. A busy extension can only be monitored by an authorized
extension.
Default Settings:
At default extensions cannot monitor each other.
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Telephone Operation
Operation
Monitoring an Extension:
1. Dial a busy extension or press the preprogrammed DSS/BLF button.
2. At the busy signal, dial the Monitor (suffix code) 1 or press the preprogrammed feature
button.
Operational Notes
Mute
1
•
At Default, no extensions can be monitored.
•
An extension that is monitoring another extension may press their mute key to intrude, join, in
the existing conversation. Otherwise, none of the parties should be able hear an extension in
monitor mode.
•
An extension that has an intercom key, or that is Direct or Busy Call Forwarded, cannot be
monitored.
•
The attendant and alternate attendants cannot be monitored.
•
A slight volume change may be noticable when an extension is monitoring a conversation.
Mute
Description
Press the Mute button during a conversation to temporarily suspend the transmit of the
microphone. This makes is possible to have a private conversation.
Default Settings:
Mute is one of the fixed buttons, and it is inactive.
Operation
1. While connected to any call, press the m button. The display momentarily shows:
DEC 31 FRI 11:58
MUTE ACTIVE
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Telephone Operation
2. Press Mute again to cancel. The display momentarily shows:
Night Mode/Active
DEC 31 FRI 11:58
MUTE INACTIVE
Operational Notes
•
When mute is active the LED and the status bar are lit solid.
1
Night Mode/Active
Feature Code: Feature 63
Description
The attendant extension can select between Day, Night and Timed modes. These modes are
designed to accommodate special ringing requirements for Day and Night. Timed mode is used to
automatically switch between Day and Night modes. If the system is put into Day or Night modes,
the system will remain in that mode until is it placed into another mode or put back into timed
mode.
Default Settings:
The system is in Day mode. The time switching settings, which control the “timed” mode is set
from 9:00 am to 6:00 pm Monday through Friday. The system remains in night mode on the
weekends.
Operation
Change Service Mode
1. At the attendant or alternate attendant extension:
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Telephone Operation
a. Press the Feature/DSS button programmed with the Service Mode feature code or enter
the feature code Feature 63. The following will be displayed.
DEC 31 FRI 11:58
PSWD :
On-Hook Dialing
b. Enter the attendant extension password (Default password is 9999).
2. The Service Mode is advanced to the next mode.
3. Repeat until the appropriate mode of service displays.
1
Operational Notes
•
Although noon is a setting, it is currently not functional
•
Once the system is placed into a specific mode, it will remain in that mode until it is placed
into another mode.
•
Only the attendant and alternate attendant can reset the system’s mode.
•
This feature requires the attendant’s password.
On‐Hook Dialing
Feature Code: Speaker Button
Description
Using the Hot Key Pad, an extension user can make telephone calls using On-Hook Dialing. This
means that the user does not have to pick up the handset or press the speaker button before
dialing a number. This feature will not work if hot key is disabled. (See “Hot Key (Dial Pad) Enable/
Disable” Page 68)
Default Settings:
N/A
Operation
1. Dial any extension number directly from the keypad without lifting the handset. The Hotkey
feature must be active.
Or…
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Telephone Operation
2. Press any outside line button, or dial 9, to dial without lifting the handset.
3. When Hot Key is disabled, press the speaker button, dial 9, or press an idle outside line
button then dial without lifting the handset.
Operational Notes
One Touch Record
N/A
One Touch Record
Feature Code: Feature 67
With a Hard Drive or Flash voice mail system, extension users can press one button and record the
current conversation. This One Touch Record (Record on the Fly) feature can be used to record
internal or external calls.
Default Settings:
All extensions may use one touch record
Operation
1. While connected to a call, press the preprogrammed One Touch Record button. The display
momentarily shows:
DEC 31 FRI 11:58
RECORDING SETUP
2.
When the recording session is established the display will update and display:
DEC 31 FRI 11:58
*RECORDING*
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1
Description
Telephone Operation
3. The conversation will be recorded. To stop recording, press the h button, the One Touch
Record button or simply hang up. However, it is also possible to reach the maximum record
length for the individual mailbox. Depending on the voice mail, once the recording length is
exceeded, a message prompt may play.
Page All - Tenant Group 1
Operational Notes
•
One Touch Record requires a voice mail system.
•
Placing the call on hold will end the recording.
•
Extensions must be granted access to the One Touch Record feature.
Page All ‐ Tenant Group 1
Feature Code: 400
1
Description
Using the dial code 400, extension users may page all valid extensions within tenant group 1.
Default Settings:
N/A
Operation
1. From an idle extension dial the directory code 400:
DEC 31 FRI 11:58
PAGE TENAT 1
msg
2.
Make the page announcement and hang up or wait for a meet me page connection. (See
“Page - Meet Me” Page 90)
Operational Notes
86
•
Only idle extensions will receive the page.
•
To stop receiving pages, extensions may select to deny paging. (See “Page Allow/Deny” Page
87)
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Telephone Operation
Page All Tenants, All Extensions
Description
The system can be programmed with up to three tenant groups. Therefore, the Page All Tenants,
all Extensions (Directory code 409) was added to allow one extension a way to page all of the
tenant groups and all of the valid (idle) extensions connected to the system.
Default Settings:
N/A
Page All Tenants, All Extensions
Feature Code: 409
1
Operation
1. From an Idle extension dial the directory code 409:
DEC 31 FRI 11:58
PAGE ALL EXTENS
msg
2.
Make the page announcement and hang up or wait for a meet me page connection. (See
“Page - Meet Me” Page 90)
Operational Notes
•
Only idle extensions will receive the page.
•
To stop receiving pages, extensions may select to deny paging. (See “Page Allow/Deny” Page
87)
Page Allow/Deny
Feature Code: Feature #9
Description
Page Allow/Deny allows extension users can select to, or not to, receive a page.
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Telephone Operation
Default Settings:
By default all extensions will receive a page.
Operation
1. From an Idle extension dial Feature #9 the display will temporarily update:
Page Allow/Deny
DEC 31 FRI 11:58
PAGE DENY
1
2. From an Idle extension dial Feature #9 the display will temporarily update:
DEC 31 FRI 11:58
PAGE ALLOW
Operational Notes
88
•
Extensions with page deny active will not receive any pages.
•
Meet me page is available even if page deny is active.
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Telephone Operation
Page Groups
Feature Code: Dial Code 401 to 408
Description
Page groups and dial codes.
Page Group
Dial Code
1
401
2
402
3
403
4
404
5
405
6
406
7
407
8
408
1
TABLE 1.10
Page Groups
All extensions are assigned to one of eight Page Groups. The page groups’ last number
corresponds to the desired page group.
Default Settings:
At default all extensions are in group 1 dial code 401.
Operation
1. From an Idle extension dial 401 to 408 he display will temporarily update
(where xxx = page group):
DEC 31 FRI 11:58
PAGE GROUP XXX
2. Make the page announcement and hang up or wait for a meet me page connection. (See
“Page - Meet Me” Page 90)
Operational Notes
•
Only idle extensions will receive the page.
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Telephone Operation
•
To stop receiving pages, extensions may select to deny paging. (See “Page Allow/Deny” Page
87)
Page ‐ Meet Me
Feature Code: Feature 59
Page - Meet Me
Description
Any internal or external page announcement can be answered using the Meet Me Page code. After
hearing a page announcement, dial the Meet Me Page code from any telephone and be connected
to the paging extension.
Default Settings:
N/A
1
Operation
1. While a page is currently in progress, the telephone displays:
DEC 31 FRI 11:58
EXT XXX PAGE
2. Press Feature 59. The display shows:
DEC 31 FRI 11:58
EXT XXX TALK
Operational Notes
90
•
A page may be answered at any telephone using the Meet Me Page code, even if the page
announcement is not heard over the telephone speaker.
•
The page may be any zone page or all page.
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Telephone Operation
•
The Meet Me Page code may be programmed on any Feature/DSS Button.
Pause
Feature Code: Feature 70
Pause Insertion is used to generate an intentional delay in dialing on outgoing CO line calls. A
pause or a combination of pauses may be stored in the Speed Dial bins to allow timed access to
special services, while allowing the extension user to monitor the progress of the call. For example,
it may be desirable to disable telephone line provided feature such as caller ID on an outbound
call. Therefore, you would want to place a pause after the code, but before the number, such as
*72*709135992583 the display will show *72P9135992583.
Pause
Description
1
A pause will appear as P on a Digital Speakerphone display.
Default Settings:
N/A
Operation
1. To enter a Pause in a Speed Dial Bin, press Feature 70, a Pwill appear in the display.:
DEC 31 FRI 11:58
*72P15344459624
Operational Notes
N/A
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Telephone Operation
Phantom Lines / Virtual Numbers
Phantom Lines / Virtual Numbers
Feature Code: Dial Code 850 - 879
Description
Phantom Lines are software resources, that can be assigned to a button, allowing that button to
become the Phantom Line. Both CO lines and intercom calls can be routed to a Phantom Line
(Virtual Number). These lines can be accessed by any extension that has a button appearance of
that Phantom Line.
Phantom Lines do not audibly ring! A Phantom Line will flashing rapidly indicating that a call is
“ringing” on that line.
Using Phantom Lines:
Phantom lines can be used to alert multiple extension of an incoming call. All extensions with
a Phantom Line button will receive a visual, but no audible indication.
•
When integrated with a hard drive voice mail system Phantom Lines can be used to activate
an over head page for an incoming calls. Only extensions with the Phantom Line (Virtual Number) button, will be able to pick up the call.
1
•
Default Settings:
Dial codes: 850 - 879
Operation
Programming a Phantom Line
1. To activate a phantom line, it must be programmed on a Flexible (Feature) button. If the
number is not programmed on a button, when dialed, the user will get error tone and OUT
OF SERVICE will be displayed.
Placing a Call Using Phantom Line
1. While idle, dial the Phantom Line number (lift the handset if you want a private
conversation.)
2. The Phantom Line called will begin to rapidly flash at the extensions where the dialed
Phantom Line appears.
Transferring a Call to a Phantom Line
1. While connected (intercom or CO Line), press the Transfer button.
2. Dial the Phantom Line number.
3. Hang up to complete the transfer.
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4. The Phantom Line called will begin to rapidly flash at the extensions where this Phantom
Line appears.
•
Phantom Lines must be programmed onto Feature/DSS buttons to operate.
•
If no appearance of the Phantom Line exists in the system, the user attempting to dial or
transfer a call to the Phantom Line will receive error tone and see the message OUT OF
SERVICE in the display.
•
If the phantom line only appears at the extension dialing the number, the telephone will give a
double beep, and the display will show YOUR VIRTUAL #.
Phone Lock / Unlock Phone Lock / Unlock
Operational Notes
1
Feature Code: Feature 97
Description
To prevent unauthorized calls from an extension, an extension user may select to lock their
telephone. Each extension is assigned a 4-digit password which is required to lock and unlock the
telephone.
PHONE LOCK, WHEN ENABLED, WILL BLOCK ALL EXTERNAL CALLS INCLUDING
911! CAUTION SHOULD BE USED WHEN ENABLING THIS FEATURE.
Default Settings:
All phones are unlocked at default.
Operation
To Lock a Telephone
1. Press Feature 97
DEC 31 FRI 11:58
PSWD :
bksp
show
chg
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93
Telephone Operation
2. Enter the current password (The factory default for extension 101 is “9999”, for all other
extensions the default password is “0000”) and then press show.
DEC 31 FRI 11:58
PHONE LOCK
pswd
yes
no
Phone Lock / Unlock
3. Press yes.
DEC 31 FRI 11:58
PHONE LOCKED
1
4. No outside line calls can be made at this extension.
To Unlock a Telephone
1. Press Feature 97.
DEC 31 FRI 11:58
PSWD :
bksp
show
chg
2. Enter the current password and then press show.
DEC 31 FRI 11:58
LOCK PHONE
pswd
94
yes
no
XBLUE Networks
Telephone Operation
3. Press no.
4. Outside line calls can now be made at this extension.
Operational Notes
•
When an extension is locked, it can only make intercom calls. However, the extension can still
answer and retrieve calls on hold, while it is locked.
•
If someone tries to make a CO line call from a locked telephone, they will hear error tone and
the display will show PHONE LOCKED.
•
The Phone Lock feature code can be programmed on a Feature/DSS Button.
Pickup Groups
Feature Code: Directory Code 410 - 417
Description
The system provides eight (8) Extension Pick Up Groups, per Tenant Group, for partitioning the
system into separate departments. Each group can pick up a ringing call by dialing the Group Call
Pickup Code (Ext + *). However, occasionally it is necessary to pick up calls that are not in the
same pickup group. The system allows extension users from other groups to dial the directed call
pickup code (Ext + 6), to pick up an audibly ringing call from another group. (See “Call Pickup Directed” Page 35)
Default Settings:
All Extensions are in Pickup Group 1. The following is a list of pickup groups and their default dial
codes.
TABLE 1.11
Pickup Groups
Pickup Group
Dial Code
1
410
2
411
3
412
4
413
5
414
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1
Pickup Groups
DEC 31 FRI 11:58
PHONE UNLOCKED
Telephone Operation
TABLE 1.11
Pickup Groups
Pulse to DTMF Conversion
Pickup Group
Dial Code
6
415
7
416
8
417
Operation
1. Each ringing call, within a group can be picked up by an extension, within the same group
by dialing the pick up code (Ext + *).
Operational Notes
1
•
The telephone must be audibly ringing or the pickup will fail and display telephones will say
PICKUP FAILURE.
Pulse to DTMF Conversion
Feature Code: *
Description
When the system is connected to Dial Pulse (Rotary) outside CO line, the extension user may
manually force the system to send DTMF tones, when accessing a DTMF driven service, such as a
voice mail or IVR system.
Default Settings:
All CO Lines are set to Tone Signaling mode.
Operation
1. Access an outside CO line (Pulse Dialing) and dial any number.
2. After the call is connected, press *.
3. All digits dialed after this code will be sent in DTMF (Touch Tone®).
Operational Notes
•
96
The dialing conversion can only be from pulse mode to DTMF mode. You cannot go from
DTMF to pulse.
XBLUE Networks
Telephone Operation
Recall
Feature Code: N/A
Description
There are two types of recall timers, transfer and hold. These timers are in the system to ensure
that calls that are placed or being transferred are not fogotten. When the timer, transfer or hold,
expires the call will ring at the extension that placed the call on hold or began the transfer. These
timers are adjustable.
•
Exclusive Hold Time: default set to 3 minutes
•
Transfer Internal Recall: default set to 30 seconds
•
Transfer CO Line Recall: default set to 60 seconds
•
SLT Hold Recall: default set to 1 minute
•
EKT Hold Recall: default set to 1 minute
Recall
Hold Reminder Time: default set to 60 seconds.
1
•
Default Settings:
N/A
Operation
1. When calls are placed on hold or in the middle of being transferred, and the timer expires,
the call will “recall ring” at the extension that paced it in that state.
2. While a CO line recalls the initiator, the initiator or any extension (with normal access of
that CO Line) may answer the recall ringing line.
Operational Notes
•
Recalling CO Lines will follow Call Forward destination settings of the extension that placed the
call on hold transfer.
•
Recalls will ring the attendant but not the Alternate Attendant extension.
•
When a holding or transferred call begins to recall, the outside party will hear transfer ringback tone.
•
During recall, the CO line returns to System Hold allowing any extension with normal CO line
receive privileges to retrieve the recalling line.
•
If the call goes unanswered by the extension, the call will begin ringing at the attendant. If
the timer expires again, the call will be disconnected.
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Telephone Operation
Release Key
Feature Code: Feature 52
Description
The Release Key, sometimes called a Clear key is used to cancel or complete any current action,
bring it back to idle, without hanging up the handset.
Release Key
Default Settings:
No Release Key is programmed on the telephone Feature/DSS Buttons.
Operation
1
N/A
Operational Notes
•
Release Key must be programmed on a Feature/DSS Button to operate.
•
Release Key will disconnect calls in progress.
Room Status (Hotel/Motel Feature)
Feature Code: Feature 7#
Description
The System comes equipped with basic hotel/motel features. Once enabled, the Attendant or
Alternate Attendant can dial the feature code and update the Room’s Status; Check In, Check Out,
and Clean. The LED associated with the flexible buttons on a DSS Console will change color to
indicate the current status of each room. A room that is “Checked In” will not light the LED. When
the room is “Checked Out” the LED is lit, and flash slowly. When the room status is updated to
“Clean” the LED will be lit solid green. This visual indication is only available on a DSS Console.
NOTE: Before any extension is able to make a CO Line call that extension, even administrative
extensions, must be checked In.
Default Settings:
The Hotel/Motel feature is disabled
All extensions are checked out.
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Telephone Operation
Operation
Room Status (Hotel/Motel Feature)
1. The Attendant or Alternate Attendant dials the feature code Feature 7#.
DEC 31 FRI 11:58
EXT:
bksp
show
chg
2. Enter the Attendant Password or Alternate Attendant Password and then press show.
DEC 31 FRI 11:58
PSWD :
show
chg
1
bksp
3. Enter the Extension Number to be modified - Checked In, Out or identified as Clean, and
then press show.
DEC 31 FRI 11:58
EXTENSION:
bksp
show
chg
4. Select the action to be taken - Checked In, Out or Clean - A confirmation tone is heard.
DEC 31 FRI 11:58
EXTENSION:
bksp
show
chg
5. Enter the next extension number to be modified, or the speaker button to exit
programing.
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Telephone Operation
Operational Notes
Reminder Tones
•
Only the Attendant and the Alternate Attendant extensions can change a Room Status.
•
Any Extension, even the Administrative extensions, must be “Checked In” to make local or
long distance telephone calls.
•
No Extensions, even Administrative extensions, will be able to make Central Office calls including 911 - until they are “Check In”.
•
When an extension is checked out, it will not have access to any CO Lines, therefore, it will not
be able to dial 911.
Reminder Tones
Feature Code: N/A
1
Description
A specific interruption in intercom dial tone is provided to remind you when a call processing
affecting feature has been invoked. Whenever Do Not Disturb or Call Forward is enabled at your
extension, you will hear this reminder tone when accessing intercom dial tone. This tone is
frequently referred to as “stutter” dial tone.
Default Settings:
N/A
Operation
Stutter Dial Tone will be heard whenever you go off hook on the speakerphone or handset, on
intercom dial tone. If the extension has automatic line select enabled, no stutter dial tone will be
heard.
Operational Notes
•
100
Once a digit is dialed the reminder tone is removed until the next time the intercom is
accessed.
XBLUE Networks
Telephone Operation
Ringing Level / Muted Ringing
Description
Ringing Level - Ringing volume can be adjusted at each telephone. There are four levels of ringing
available.
Muted Ringing - When an extension is busy on a call – incoming intercom and CO line calls will
automatically ring at the lowest ring volume setting regardless of the level set by the extension.
This is referred to as Muted Ringing. When the extension is idle, incoming calls will ring at their
normal volume.
Ringing Level / Muted Ringing
Feature Code: N/A
Default Settings:
1
Ringer volume is set at level 2.
Operation
While the extension is idle press the volume up or volume down key until you have the desired
volume.
To adjust Handset volume for intercom calls, go off hook and then press the volume up or volume
down key until you have the desired volume.
To adjust handset volume for CO Lines calls, go off hook on a CO Line and then press the volume
up or volume down key until you have the desired volume.
Background music volume can be adjusted after it is enabled. press the volume up or volume down
key until you have the desired volume.
Operational Notes
•
Ringing levels are adjusted from the lowest level (1) to the highest level (4).
•
When an extension is set to the highest or lowest level, a double tone is heard.
•
As ringing levels are adjusted the volume setting is displayed on the telephone
XBLUE Networks
101
Telephone Operation
Ringing Line Priority
Feature Code: N/A
Description
Ringing Line Priority
Ringing Line Priority is a system-wide feature that automatically connects incoming calls based on a
predetermined priority.
Ringing Line Priority can be overridden at the extension by first pressing a direct appearence of a
non-ringing, CO line, CO Line Group, feature button or by dialing an intercom number, while on
hook. Auto Line Select (Feature 95) will not override the ringing line priority.
The following is the ringing line priority, in order of highest priority to the lowest.
1
•
Callback – Extension Highest
•
Callback – CO Line
•
Recalling – CO Line
•
Transferred – CO Line
•
Incoming – CO Line
•
Incoming – ICM call Lowest proitory
Default Settings:
N/A
Operation
N/A
Operational Notes
N/A
Saved Number Redial
Feature Code: Feature 51
Description
The Saved Number Redial, or SNR feature is used whenever you want to store the telephone
number that you just dialed, for later use.
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Single Line Telephone / Analog Device Support
Telephone Operation
Default Settings:
N/A
Operation
SDN
1. After you’ve placed an outside line call to a number that you would like to store, press
Feature 51. The dialed number is stored in the Saved Number memory.
SNR
2. When the telephone is idle, press the Feature/DSS Button designated as SNR or press
Feature 51. The stored number is dialed.
•
•
•
•
1
Operational Notes
SDN can store up to sixteen (16) digits.
When SNR is attempted and the SDN buffer is empty, the display will show NO SAVED
NUMBER.
If all CO lines are busy when the redial is attempted the display will show ALL CO LINES
BUSY.
The Save Dialed Number/Saved Number Redial feature code can be programmed on any Feature/DSS Button.
Single Line Telephone / Analog Device Support
Feature Code: N/A
Description
The system supports eight (8) analog ports. These extension ports support standard two-wire
analog telephone devices. Common uses of analog extension ports are facsimile machines,
modems, wireless and wired single line (analog) telephones.
All analog ports support Calling Party and Telephone Company Caller ID. Caller ID telephones will
receive calling party, internal station-to-station caller ID, and requires no additional hardware. A
subscription to a Telephone Company’s Caller ID service is required to receive Caller ID on the
desired CO Line.
Default Settings:
N/A
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Telephone Operation
Operation
N/A
Operational Notes
Speakerphone
•
Any single line (2500 type) telephone equipment can be connected to the system using an
analog port.
•
To ensure that all calls are non-blocking, all analog ports have dedicated DTMF receivers.
•
Calling party identification is transmitted to all analog ports and can be received by a caller ID
equipped telephone.
•
All analog ports in the system can receive telephone company caller ID, and a telephone company’s caller ID subscription.
Speakerphone
1
Feature Code: s
Description
All digital telephones are equipped with a high-quality, half-duplex speakerphone, which makes it
possible to make and receive hands-free calls.
Default Settings:
N/A
Operation
Placing a Call:
1. Press an idle CO Line button or dial an intercom number.
2. The Speaker button LED lights immediately and the speakerphone is active.
3. Press speaker to hang up the call.
Answering a Call:
1. If an extension is in hands-free mode, an intercom call will connect, without pressing any
buttons. Press the speakerspeaker button to answer a ringing call.
2. The speaker button LED lights immediately and the speakerphone is active.
3. Press speaker to hang up the call.
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Telephone Operation
Switching from Speaker to Handset and Handset to Speaker.
1. To switch from speaker mode to handset, simply lift the handset.
NOTE:The mute button will deactivate.
2. To switch from handset to speaker, press the speaker button, and then place the handset
securely on hook. If the handset “Bounces” the call may be terminated.
The speakerphone function is impacted by environmental conditions.
•
To dial intercom numbers directly from an idle condition, the Hot Key setting must be
Enabled.(See “Hot Key (Dial Pad) Enable/Disable” Page 68) Otherwise, the extension user
must press a programmed Intercom Key (See “Intercom Key (Intercom Calling)” Page 71) or
press the speaker button prior to dialing the extension number.
•
Lift the handset to speak privately, press the speaker button, and replace the handset to reactivate speakerphone mode.
•
When going from the speakerphone to the handset, the mute button will automatically deactivate.
Speed Dial
Feature Code: Feature 1
Description
The Speed Dial feature allows you to store frequently dialed numbers. Each extension may store up to
fifty (50), but are assigned ten (10) at default. The system has a total of 1000 speed bins, which can
be divided between the system and the extensions. The default extension speed dial numbers are 500
to 549.
The system may store 100 numbers 600 - 699 for system-wide access. System Speed Dial numbers
can be programmed by Attendant Administration (See ” Attendant Administration” on Page 11) or in
database programming.
System speed bins may be provisioned to override Toll Restriction settings, allowing extensions to dial
these numbers regardless of their CO Line or Extension Class of Service; with the exception of Class of
Service 7, which does not have accesses to system speed bins.
Operation
Storing a number:
1. From an idle telephone dial Feature 1 and then enter the speed bin to be programmed to
be programmed (500 - 549). At default extensin may only have access to 500 - 509.
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105
1
•
Speed Dial
Operational Notes:
Telephone Operation
2. Enter the number to be dialed, including a flash (Feature 3) if need, or pauses (Feature
70. Press next
3. Select the line group to be accessed when the speed bin is dialed. The line group is only
used when a speed bin is accessed through the navigation keys. At default all CO Lines are
in line group 1.
Transfer and Answer Calls
Placing a Call:
1. To dial a stored speed dial number press the desired CO Line and then press Feature 1,
please the speed dial bin to be dialed (500 - 549). Or using the navigation keys, from an
idle telephone press up to access the highest speed bin (549) or down to access the lowest
(500).
2. The speaker button’s LED will immediately light, and the speakerphone is active.
3. Press speaker button to hang up the call.
1
Transfer and Answer Calls
Feature Code: Feature 68
Description
Transfer and Answer Call is a convenience feature that speeds the process of transferring and
answering a ringing call, by making the operation possible by one button. (This feature must be
used from a feature (Flexible) button that has been designated for the purpose.)
When a busy extension user is in the process of transferring a call and another call rings in, the
Transfer/Answer button can be pressed to complete the transfer and answer the ringing call at the
same time.
Default Settings:
N/A
Operation
Setup:
Program an available Feature/DSS Button for the Transfer and Answer code operation.
1. While on a CO Line call and another call is ringing, initiate the transfer process.
a. Press the Transfer button.
b. Dial the destination intercom extension number.
Or...
c. Press the Feature/DSS button of the destination extension number.
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Telephone Operation
2. Press the Transfer and Answer button. The transfer is completed and the ringing call is
answered.
Operational Notes
•
This feature only works when it is programmed on a button, and a call is audible ringing at the
extension.
Transfer Beep
Transfer Beep
Feature Code: Feature 79
When a call is transferred to an extension, an audible tone is heard. Dial Feature 79 to disable this
tone.
Operation
N/A
UCD Agent Log Off/ Log On
Feature Code: Feature 91 Log Off
Feature Code: Feature 91 Log On
Feature Code: #91 Log Off - Analog Telephone
Feature Code: #*91 Log On - Analog Telephone
Description
Unified Call Distribution (UCD), can be considered an advanced Hunt Group. There are 24 UCD
Groups, each can have up to 24 members and a member can logged into more than one group at
a time. Each group can be assigned one of three Hunting methods; Linear, All Ring and Distributed.
•
Linear Method - checks the first member programmed into the group, only if it is busy, will it
check the next member; ringing the members in the order that they are programmed into the
group.
•
All Ring Method - rings all extensions programmed into the group simultaneously.
•
Distributed Method - finds the member that has been on-hook and idle the longest, and
rings that extension; the hope is to distribute the calls evenly throughout all of the members.
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1
Description
Telephone Operation
UCD Agent Log Off/ Log On
Extensions become active (Logged On) UCD Agents (members of a UCD group) when they are
programmed into the group. The agents will receive calls using one of the three hunt methods
described above. When an agent leaves for the day or takes a break the agent should Log Off,
temporarily removing them from the group. Once removed from the group, that extension will
function normally, but it will not receive any UCD Calls until it is logged back into the group. When
the agent returns from break, they should log back into the group, once again becoming an active
member. When placed on a button, that button will toggle the agent in and out of the UCD group.
When the agent is logged out of the UCD group the button will be lit solid. When the agent is
logged into the group, the button will not be lit.
To ensure that a call is not left in queue, the system requires that one Agent (Member) be Logged
On at all times. If an agent is the last agent logged on, and tries to Log Out, they will get an error
tone, and the display shows Last Agent; that agent should activate DND by dialing Feature 4
or press their DND button.
Default Settings:
N/A
1
Operation
1. While the extension is idle, the UCD Group Agent presses Feature 91 to Log On or
Feature 91 to Log Off.
2. The display will momentarily indicate the new Agent Status (Log On or Log Off).
Operational Notes
108
•
If a Feature/DSS Button is programmed as the Agent Log Off/On button, the LED associated
to the button will light steady to indicate the Agent is Logged Off.
•
A Feature/DSS (Flexible) button programmed with the code Feature 91 will toggled the
Agent Log Off / Log On.
XBLUE Networks
Index
A
Account Code 2, 7
Administrative Code 11
Alarm Clock 7
Extension 2
Alarm Key 3
All Call Page 52
Alternate Attendant 92, 93
Alternate Attendant Password 94
Analog Telephone 100
Answer Machine Emulation 3
Answering Machine Emulation 9
Attendant 3, 93
Attendant Administration 3, 10
Attendant Password 94
Auto Attendant Messages 10, 11
Auto Hold 14, 43
Auto Line Select 3, 15, 43, 68, 96
Auto Select 3
Automatic Hold 3
Automatic Redial 3
B
Background Music 2, 3, 17
BLF 17
Busy
Call Forward 3, 24, 26
SLT Forward 24
Busy Lamp Field 17
Busy Ring 18, 43
Busy Ring Allow 3
Busy Ring, Activate (allow) 19
Busy Ring, Cancel (deny) 19
C
Call Back 20
Answer 22
Cancel 3, 19, 23
CO Lines 20
Extension 22
Call Duration 48, 49
Time 48, 49
Call Extension 2
Call Forward 70, 92, 95
All 24
Direct 25
External 27
Follow Me 4, 28
Follow To 4, 24
Forced Intercom 4, 58
No Answer 24, 26
Off Net 24
Preset 28
Remote 24, 29
Call Log 2
Call Park 3, 31
Call Park Answer 31, 32
Call Park pick up 31
Call Pickup Group 3
Callback
CO Line 96
Extension Highest 96
Caller ID 34
Table 35
Table Call Back 3
Calling Party
Caller ID 98
Camp On 35
Class of Service 37, 45
Monitor 77
CO Flash 3
CO Line
Direct Access 37
CO Line Button 37
CO Line Direct Access 3
CO Line Flash 36
CO Line Group 37
CO Line Group Button 37
CO Line groups
Loud Bell 72
CO Line Queuing 38
CO Line Transfer 96
CO Lines - VoIP 3
Conference 3
Conference Room 39
Forced Release 39
Private Talk 6, 39
Supervised 39
Unsupervised 3, 39
Conference Room 3, 39
Conference Rooms 40
D
Database Programming 4
Day Mode 11, 13, 79
Dedicated DTMF 97
Default Extension 42
Default Set 4
Dial Directory Code 57
Dial Pad 62
Confirmation 43
Touch Tone 43
Dial Pad Touch Tone 4
Dial Pulse 91
Direct
SLT Forward 24
Direct Call Forward 4
Direct Station Select 17
Directed
Call Pickup 32
Directory Number 53
i
Index
System Modem 4
Telephones 4
Voicemail 4
Distinctive 44
Distinctive Ringing 44, 95
DND 17, 18, 45, 57
Forced Intercom Call Forwarding 45
Override 47
Do Not Disturb 4, 17, 22, 45, 95
On Call 46
Door Phone 2
Drop Call In 48
Drop Call Out 49
DSS 17
DSS Console 93
DTMF tones 91
E
EKT Hold Recall 92
Exclusive
Hold 63
Exclusive Hold 14, 15
Exclusive Hold Time 91
Extension
Distinctive Ring 4
User Password 51
Extension Call Forward 59
Extension Feature Status 4, 49
Extension lock 88
Extension Password
Phone Lock
Call Forward Remote 51
Extension Pick Up Groups 90
External Call Forward 4
External music source 17
External Page 4, 52, 85
External Paging Code 52
F
Fast Repeated Interruption 95
Feature Access Code 54
Feature Button Categories
Dir 54
feat 54
Feature Button Clear 58
Feature Button Review 54
Feature Buttons 54
Feature Code List 2
Feature Codes 2
Feature Directory Look up 4
Feature Key Programming 4
Feature Key Reset 4
Feature Status 49
Flash 36
Flexible Button
Reset All 52
ii
Flexible Button Categories 54
Flexible Button Clear 58
Flexible Button Programming 54
Flexible Button Review 54
Follow from
SLT Forward 24
Follow to
SLT Forward 24
Force Tone Ring 23, 68
Forced Intercom Call Forward 46, 48, 59
Forced Intercom Call Forwarding 45
Forced Intercom Forward
Do Not Disturb 58
Forced Intercom Tone Ring 59
Forced Intercom-Call Forward 58
Forced Release 4, 40
G
Get Held CO Line 4
Get Held Trunk 60
Group Call Pick up 90
H
Hands Free 20
Hands Free Reply 68
Handsfree to Tone Ring 58
Headset 61
Headset Mode 5
Help Mode 5
Hidden Code 5, 62, 63
Hold 5, 15, 60, 63
Hold Exclusive 5
Hold Recall Timer 91
Hold Reminder 64, 91
Holding Call Answer 64
Hot Dial Key Pad 5
Hot Dial Pad 65
Hot Key 65, 80, 99
Hot Key Pad 80
Hot Line 5, 66
Hotel 93
Check In 93
Check Out 93
Clean 93
Hotkey 80
Hotline 43
Hunt Group 100
Hunting Method 100
I
Incoming
CO Line call 96
ICM call Lowest 96
Intercom Button 99
Intercom call 67
Intercom feature button 68
Intercom Key 5
Index
Intercom Mode Selection 5
Intercom Mode Selection Code 70
Internal Page 85
Internal Paging Zones 52
Intrusion 70
Intrusion Active 47, 48
L
Last Number Redial 5, 71
LNR 42, 71
LNR (Last Number Redial) 50
Lock
Telephone 88
Loud Bell 5
Loud Bell Device 72
M
Manual
Service Mode 3
Meet Me Conference 39, 40
Meet Me Page 5, 82, 85
Memo 42
Memo Pad 5, 73
Message Waiting 74
Messages 76
Text 5
Motel 93
Music Channel 1 17
Music Channel 2 17
Music on Hold 64
Mute 78
Mute Key 5
Muted Ringing 95
N
Navigation Keys 1
Night Mode 11, 13, 79
No Answer
SLT Forward 24
No Answer Call Forward 5
Noon Mode 11, 13
Note Pad 73
O
Off hook Preference 66
One Touch Record 5, 80, 81
One Touch Reocrd 81
On-Hook Dialing 80
Override 47
P
Page 2
Page All
Extension 5
Page All Tenants 82
Page Allow/Deny 5, 83
Page Group
Numbers 5
Page Groups 84
Page Receive 43
Paging Answer Key 5
Paging Receive 6
Partitioning
Tenant 90
Pause
Speed Dial 86
Pause Insertion 86
Phantom Lines 86
Phone Lock 88
4-digit password 88
Phone Lock/Unlock 6
Pick Up Groups 6, 33, 90
Premises Messages 76
Prime Line Pick up 66
Privacy Mode 59
Private Talk 40
Programming
DSS Flexible Buttons 6
Feature Buttons 6, 54
Flexible Buttons 54
Programming Flexible Button 4
Pulse to Tone Conversion 6
R
Recall 91
Recalling
CO Line call 96
Record Allow 81
Record on the Fly 80
Release Key 6, 92
Reminder Tone 95
Ringing Level 95
Ringing Line Priority 96
Room Status 6, 93
S
Save Dialed Number 97
Saved Number Redial 6, 97
Service Mode 10, 79
SLT
Call Park Pick-up 3
Hold Recall 92
Message Waiting Indication 6
SLT Flash 36
SNR 42
Speakerphone 98
Directory number 66
Pause 6
Programming 6
Station 6
System 6, 12
Speed Dial Bin
Pause 86
Station
User Password 51
iii
Index
Station Lock 88
Status Message 6
Stutter Dial Tone 95
Suffix Code 54
Call Back 3
Call Pickup Directed 3
Camp On 3
DND Override 4
Forced Intercom Tone Ring 4
Intrusion 5
Message Wait 5
Monitor 5
Supervised Conference 40
System
Hold 63
System Hold 14, 92
System Speed Dial 2, 10
T
Telephone Company
Caller ID 98
Telephone Lock 42
Temporary Mode 10, 12
Tenant
Partitioning 90
Tenant Group 81, 82, 90
Attendant Administration 11
Page 81
Page All 5
Text Message 75, 76
Preprogrammed 75
Time mode 11
Time Switching Mode 11
Timed Mode 79
Tone Ring 58, 70
Tone Ring Conversion 59
Tone Ring Mode 70
Tone Ring to Privacy Conversion 59
Tone Ringing 68
Tone Ringing Mode 22
Tone Signaling 91
Transfer and Answer 6, 99
Transfer Beep Enabled 6
Transfer CO Line Recall 92
Transfer Internal Recall 91
Type 1
Caller ID 34
U
UCD
Agent Log Off 6, 100
Agent Log On 6
Agents 100
All Ring 100
Distributed 100
Group Numbers 6
iv
Linear 100
Members 100
Un-assigning a Feature Button 58
Unified Call Distribution 100
Unsupervised Conference 40
User Password 51
V
Virtual Numbers 6, 86
Voice Announce 20, 23, 59, 68
Hands-free 68, 70
Privacy 68, 70
Voice Announce Mode 68
Voice Announce to Tone Ring Conversion 59
Voice Mail
Flash 80
Hard Drive 80
Voice Mail Button 9
Voice Mail Monitor 9
Volume Beep 6
W
Wake up 7
Warning Tone 48, 49
Wireless Handset 74
A
Account Code 3, 7, 64
Administrative Code 12
Alarm Clock 8
Extension 3
Alarm Key 3, 9
All Call Page 54
Alternate Attendant 74, 97, 98
Alternate Attendant Password 99
Answer Machine Emulation 3
Answering Machine Emulation 10
Attendant 3, 74, 98
Attendant Administration 3, 11
Password 53
Attendant Password 99
Auto Attendant Messages 11, 13
Auto Hold 15, 45
Auto Line Select 3, 17, 45, 102
Auto Select 3
Automatic Hold 3
Automatic Line Select 100
Automatic Redial 3
B
Background Music 2, 3, 19
BLF 19
Busy
Call Forward 3, 29
SLT Forward 26
Busy Lamp Field 19
Busy Ring 21, 45
Busy Ring Allow 3
Index
Busy Ring, Activate (allow) 21
Busy Ring, Cancel (deny) 21
C
Call Back 22
Answer 25
Cancel 3, 22, 25
CO Lines 22
Extension 24
Call Extension 2
Call Forward 73, 97, 100
All Calls 27
Busy 27, 82
Direct 28, 82
Direct Call 27
Extension 61
External 27, 30
Follow Me 4, 27, 31
Follow To 4, 27
Forced Intercom 4, 48, 51, 60
No Answer 27, 29
Off Net 27
Preset 31
Remote 27, 32, 53
Call Log 2
Call Park 3, 34
Call Park Answer 34
Call Park pick up 34
Call Pickup Group 3
Caller ID 36
Calling Party 103
Table 37
Table Call Back 3
Telephone Company 103
Camp On 38
Class of Service 40, 48
Clear Key 98
CO Flash 4
CO Line
Direct Access 39
CO Line Button 40
CO Line Direct Access 4
CO Line Group 40, 102
CO Line Group Button 40
CO Line Groups
Loud Bell 76
CO Line Queuing 40
CO Lines - VoIP 4
Conference 4
Conference Room 42
Forced Release 42
Private Talk 6, 42
Supervised 42
Unsupervised 4, 42
Conference Room 4, 42
Conference Rooms 42
COS 40
D
Day Mode 12, 14, 83
Default Extension 44
Default Set 4
Dial Directory Code 59
Dial Pad 64
Confirmation 45
Touch Tone 45
Dial Pad Touch Tone 4
Dial Pulse 96
Direct
SLT Forward 26
Direct Call Forward 4
Direct Station Select 19
Directed
Call Pickup 35
Directory Number 56
System Modem 4
Telephones 4
Voicemail 4
Directory Numbers
Account Code Entry 46
Background Music (external) 47
CO Line Access (700~719, 744~747) 47
Conference Room 47
Digital Extension Numbers 47
Extension Speed Bin Numbers 47
External Pager 47
Flash Voice Mail Extension Numbers 47
Hard Drive Voice Mail Extension Numbers 47
Least Cost Routing 46
Line Group 1 46
Line groups 2 - 8 47
Loud Bell 47
Meet Me Conference 47
Modem Number 47
Operator Dial Code 46
Page All Extensions, All Tenants 47
Paging Zones 47
Pickup Group 47
SLT Extension Numbers 47
System Speed Bin Numbers 47
UCD Group Numbers 47
Virtual Numbers (ringing assignment) 47
Voice Mail Group Number 47
Distinctive Ringing 47
DND 20, 48, 60
Forced Intercom Call Forwarding 48
Override 51
Do Not Disturb 4, 20, 24, 48, 100
Forced Intercom Forward 60
Door Phone 2
DSS 19
DSS Console 98
DTMF Tones 96
E
Each 47
v
Index
EKT Hold Recall 97
Exclusive Hold 15, 16
Exclusive Hold Time 97
Extension
Distinctive Ring 4
User Password 53
Extension Feature Status 4, 52
Extension lock 93
External Call Forward 4
External music source 19
External Page 4, 54, 90
External Paging Code 54
F
Feature Access Code 56
Feature Button 102
Feature Button Categories
Dir 57
feat 57
Feature Button Clear 60
Feature Button Review 57
Feature Buttons 57
Feature Code List 2
Feature Codes 3
Feature Directory Look up 4
Feature Key Programming 4
Feature Key Reset 4
Feature Status
Extension 52
Flexible Button
Reset All 55
Flexible Button Categories 57
Flexible Button Clear 60
Flexible Button Programming 57
Flexible Button Review 57
Follow from
SLT Forward 26
Follow to
SLT Forward 26
Force Tone Ring 26
Forced Intercom
Call Forward 60, 61
Forced Intercom Call Forward 50
Forced Intercom Call Forwarding 48
Forced Intercom Forward
Do Not Disturb 60
Forced Intercom Tone Ring 62
Forced Release 5, 42
G
Get Held CO Line 5, 63
Group Call Pickup 95
H
Hands Free 22, 72
Handsfree 61
Headset 64
Headset Mode 5
vi
Hidden Code 5, 64, 66
Hold 5, 16, 63
Exclusive 66
Hold 66
System 66
Hold Exclusive 5
Hold Reminder 97
Holding Call Answer 67
Hot Dial Key Pad 5
Hot Dial Pad 68
Hot Key 68, 85, 105
Hot Key Pad 84
Hot Line 5, 69
Hotel 98
Check In 98
Check Out 98
Clean 98
Hotkey 84
Hotline 45
Hunt Group 107
I
Intercom Key 5, 82, 105
Intercom Mode Selection 5, 73
Internal Page 90
Internal Paging Zones 54
Intrusion 74
Intrusion Active 51
L
Last Number Redial 5, 75
LNR 45, 75
LNR (Last Number Redial) 52
Lock
Telephone 93
Loud Bell 5
Loud Bell Device 76
M
Manual
Service Mode 4
Meet Me Conference 42
Meet Me Page 5, 86, 87, 89, 90
Memo 45
Memo Pad 5, 76
Message Waiting 77
Messages 80
Text 5
Motel 98
Music Channel 1 19
Music Channel 2 19
Music on Hold 67
Mute 82
Mute Key 5
Muted Ringing 101
N
Navigation Keys 1
Index
Night Mode 12, 14, 83
No Answer
SLT Forward 26
No Answer Call Forward 5
Noon Mode 13, 14
Note Pad 76
O
Off hook Preference 69
On Call
Do Not Disturb 50
One Touch Record 5, 85
On-Hook Dialing 84
Override
DND 51
P
Page 2
Tenant Group 86
Page All
Extension 5
Page All Tenants 87
Page Allow/Deny 5, 87
Page Group
Numbers 5
Page Groups 89
Page Receive 45
Paging Answer Key 5
Paging Receive 5
Partitioning
Tenant 95
Pause
Speed Dial 91
Pause Insertion 91
Phantom Lines 92
Phantom Numbers 6
Phone Lock 93
4-Digit Password 93
Extension 53
Phone Lock/Unlock 6
Pick Up Groups 6, 36, 95
Premises Messages 80
Prime Line Pickup 69
Privacy Mode 62
Private Talk 42
Programming
DSS Flexible Buttons 6
Feature Buttons 6, 57
Flexible Buttons 57
Programming Flexible Button 4
Pulse to Tone Conversion 6
R
Recall 97
Record on the Fly 85
Release Key 6, 98
Reminder 8
Ringing Level 101
Ringing Line Priority 102
Ringing Priority
CO Line Callback 102
CO Line Transfer 102
Extension Call Back 102
Incoming
CO Line 102
Intercom Call 102
Recalling
CO Line 102
Room Status 6, 98
S
Saved Number Redial 6, 102
Service Mode 11, 84
SLT
Call Park Pick-up 3
Hold Recall 97
Message Waiting Indication 6
SNR 45, 102
Speakerphone 104
Speed Dial 15, 40, 91, 105
Directory Number 69
Pause 6
Programming 6
Station 6
System 6, 14
Speed Dial Bin
Pause 91
Station
User Password 53
Station Lock 93
Status Message 6
Stutter Dial Tone 100
Suffix Code 56
Call Back 3
Call Pickup Directed 3
Camp On 4
DND Override 4
Forced Intercom Tone Ring 5
Intrusion 5
Message Wait 5
Monitor 5
Supervised Conference 42
System Hold 15, 97
System Speed Dial 2, 11
T
Telephone Lock 45
Temporary Mode 11, 14
Tenant
Partitioning 95
Tenant Group 87, 95
Attendant Administration 12
Page All 5
Paging 86
Text Message 79, 80
Preprogrammed 79
vii
Index
Text Messaging 77
Time Mode 12
Time Switching Mode 12
Timed Mode 83
Tone Ring 61, 73
Tone Ring Conversion 62
Tone Ring Mode 74
Tone Ringing 71
Tone Ringing Mode 24
Tone Signaling 96
Transfer and Answer 6, 106
Transfer Beep 107
Transfer Beep Enabled 6
Transfer CO Line Recall 97
Transfer Internal Recall 97
Type 1
Caller ID 36
U
UCD
Agent Log Off 6, 108
Agent Log On 6
Agents 108
All Ring 107
Distributed 107
Group Numbers 6
Linear 107
Members 108
Un-assigning a Feature Button 60
Unified Call Distribution 107
Unsupervised Conference 42
User Password 53
V
Virtual Numbers 6, 92
Voice Announce 22, 26, 62, 72
Hands Free 73
Hands-free 71
Privacy 71, 73, 74
Voice Mail
Flash 85
Hard Drive 85
Voice Mail Button 10
Voice Mail Monitor 10
Voice Mail Password 64
Volume Beep 6
W
Wakeup 8
viii
Part Number: 8599-00
© Copyrigh XBLUE Networks, LLC 2006
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