UK 1/2 and 5 Watt Transmitter - External Antenna

UK 1/2 and 5 Watt Transmitter - External Antenna
XR TIME SYNCHORNIZATION
UK 1/2 & 5 WATT TRANSMITTER - EXTERNAL
ANTENNA
INSTALLATION & USER GUIDE
Doc Part No.: XRK01E 06.13.16
Legal Notice
Copyright ©2016 Primex Wireless, Inc. All rights reserved.
U.S. Patents 6,873,573; 7,352,657. Other Patents Pending.
Printed in the USA.
Information in this document is subject to change without notice. No part of this publication may be reproduced, stored
in a retrieval system, or transmitted in any form or by any means, electronic, mechanical or otherwise, for any purpose,
without the prior written permission of Primex Wireless.
Primex Wireless
Address
United States
Canada
United Kingdom
965 Wells Street
18977 Leslie Street, 2nd
Floor
Unit G420 Dean Clough
Lake Geneva WI 53147
Halifax, West Yorkshire HX3 5AX
Sharon, ON L0G 1V0
Primex Wireless
Email
[email protected]
[email protected]
info[email protected]
Web
www.primexwireless.com
www.primexwireless.ca
primexwireless.co.uk
Telephone
(800) 537-0464
(800) 330-1459
0800-3896996
Fax
(262) 248-0061
(905) 952-0134
01422-349462
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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CONTENTS
Important Safety Instructions
5
Regulatory Compliance
6
DECLARATION OF CONFORMITY
XR Time Synchronization System Overview
7
Architecture
7
Time Synchronization
7
Precision Timing
7
1 Watt Transmitter System Specifications
8
System Components
8
1/2 Watt XR Transmitter Specifications
9
GPS Receiver Specifications
10
External Antenna - Ground Plane Omnidirectional Antenna Specifications
11
Install External Antenna - 1 Watt Transmitter
Primex Wireless
6
12
Installation and Configuration Overview
12
Typical System Install Setup - 1 Watt Transmitter with External Antenna
13
Tools and Equipment Required - External Antenna Transmitter
13
Transmitter Installation Location Guidelines
14
GPS Receiver Installation Location Guidelines
14
Assemble Ground Plane Omnidirectional Antenna
15
Assemble Antenna Mast
15
Mount the Antenna Mast
16
Assemble Non-Penetrating Antenna Mount
16
Install Penetrating Antenna Kit
18
Install Antenna Pole Mount Kit
20
Ground the Antenna Mast
22
Route Antenna LMR 400 Coaxial Cable
23
Install GPS Receiver
24
Complete Final Antenna Mounting Requirements
25
Establish Transmitter Connections
25
Configure NTP Time (Optional)
26
Configure Transmitter Network and NTP Time Settings
28
Set a Temporary IP Address for the Transmitter LAN Interface
30
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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Configure Transmitter Settings
32
Verify System is Operational
33
Transmitter Operation
34
Time Synchronization
34
Power Up Transmitter
34
Power Failure
34
Transmitter Status - Front LCD Panel
Overview of the LCD Panel
35
Time Source Communication Status
35
LED Status Indicator - XR Transmitter
36
Time Zone and Time Settings
37
Main Menu Display - XR Transmitter
37
Switch Settings Menu Setting
37
GPS Setup Menu
38
Diagnostics Menu
38
Identify Active Diagnostic Error Code
39
Diagnostic Error Codes
39
Clear Error Codes
39
Troubleshooting XR Transmitter
Primex Wireless
35
41
General Troubleshooting
41
Green LED - XR Transmitter
43
Yellow LED - XR Transmitter
44
Red LED Troubleshooting - XR Transmitter
45
Support
47
Warranty
48
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE INSTALLATION, OPERATION, OR MAINTENANCE OF PRODUCT.
Some of the following information may not apply to your particular product model; however, as with any electronic
product, precautions should be observed during installation, operation, and maintenance.
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Never operate the transmitter without the antenna being properly connected to the transmitter. Operating the
transmitter without an antenna can lead to permanent damage of the transmitter and poses a safety risk.
Do not touch any of the antennas while broadcasting, as it could result in a skin burn or other injuries.
Standard acceptance procedures must be followed prior to operating this equipment in the proximity of life
support systems.
Do not operate the transmitter outdoors, in wet areas were there is standing water, or in areas where there is
condensation or the risk of condensation. Use in any of these environments will damage the transmitter and
void the warranty.
Do not open the transmitter to alter the internal elements in any way. This will void the warranty and could lead
to unsafe conditions, malfunction, and violations of regulations.
Do not use a metal ladder during installation of the external antenna.
During antenna installation, be sure to wear shoes with rubber soles and heals and wear protective clothing with
long sleeves and rubber gloves.
Do not install the antenna on a wet or windy day when lighting or thunder is in the area or near power lines.
Power lines, telephone lines, and guy wires look the same. As a precaution please assume any wire can
electrocute you.
The installation, maintenance, or removal of an antenna requires qualified, experienced personnel. The installation
instructions are written for such installation personnel.
Antenna systems should be inspected once a year by qualified personnel to verify proper installation, maintenance, and
condition of equipment.
Primex Wireless disclaims any liability or responsibility for the results of improper or unsafe installation practices.
Primex Wireless
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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REGULATORY COMPLIANCE
DECLARATION OF CONFORMITY
We,
Primex Wireless
Of
N3211 County Road H
Lake Geneva, WI 53147
U.S.A.
declare under our sole responsibility that the product
The Primex Wireless Synchronized Time XR-68 Radio Transmitter and the 68XR5 Radio Transmitter
to which this declaration relates, is in conformity with the following standards and/or other normative documents.
ETS EN 300 113-1 EN 300 113-2
ETS EN 301 489 3
EN 61010 EN62311
We hereby declare that [all essential radio test suites have been carried out and that] the above named product is in
conformity to all the essential requirements of Directive 1999/5/EC.
The conformity assessment procedure referred to in Article 10 and detailed in Annex [II] Of Directive 1999/5/EC has been
followed.
The equipment will also carry the class identifier:
The technical documentation relevant to the above equipment will be held at:
Primex Wireless Limited
Dean Clough, Halifax
West Yorkshire, HX3 5AX
Phone: 0800-3896996
Liz Spruce – U.K. Representative
Company Representative: Larry Poglitsch, Corporate Quality Assurance Manager
Signed:
Primex Wireless
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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XR TIME SYNCHRONIZATION SYSTEM OVERVIEW
Architecture
The XR Time Synchronization System has been designed with customization in mind. It provides a scalable solution that
offers time synchronization services for a variety of devices and components. The system ranges from a a single
transmitter, GPS Receiver, NTP time source, and a handful of clocks in a single building, to a campus wide deployment.
Time Synchronization
Once the transmitter has received its time, from either a GPS Receiver, NTP time source or another transmitter, it sets its
internal clock. It then transmits time information or schedules via a wireless radio signal to the wireless clocks, bells, and
other devices in the system. As a result, the system clocks, bells, and other devices are precisely synchronized to each
other and all time, schedules, and events are kept current.
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Time Source: The transmitter has its time synchronized by a GPS Receiver or a NTP server and then broadcasts
that time and event schedules to clocks and other devices. The transmitter operates on channels with 12.5KHz
bandwidths and 68MHz frequency and is preset to one of the channels licensed by the OFCOM to minimize
interference on these frequencies and channels.
Transmit Schedule - External Antenna Model Only: The transmitter broadcasts its synchronized time to the
system clocks and devices from the 39th to the 6th minute of the next hour and changes to a standby mode
during the 7th to the 38th minute of the hour (standard broadcast schedule). During initial power-up, the
transmitter broadcasts for 8 consecutive hours. After the 8 hour power-up period, the transmitter reverts to the
standard broadcast schedule.
Lightning Arrester - 5 Watt and 30 Watt Models Only: The transmitter lightning arrester is housed inside the
enclosure and helps protect the transmitter and amplifier from lightning damage during severe weather.
However, we cannot guarantee that all damage will be prevented even with the lightning arrester installed.
High Power Amplifier - 5 Watt and 30 Watt Models Only: The 5 watt transmitter model increases the output
power of the base transmitter by utilizing a high power amplifier. The amplifier is housed in the transmitter's
industrial style enclosure for safety reasons. Transmitter includes an externally mounted antenna and an RF
power amplifier that increases the output power, allowing it to transmit a greater distance.
Precision Timing
The Global Positioning System (GPS) Receiver draws time information from the U.S. Government Satellites. The GPS
Receiver then sends the time to the transmitter. As an additional option, the transmitter can be configured to receive time
from an NTP time source.
This instruction guide has been provided as an overview of the transmitter installation instructions. Primex Wireless
recommends to read the Transmitter Installation and User Guide in detail prior to setup for a complete understanding of
your system.
Primex Wireless
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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1 WATT TRANSMITTER SYSTEM SPECIFICATIONS
This section provides the specifications of the XR Time Synchronization 1 Watt Transmitter.
System Components
1 Watt Transmitter - External Antenna Model
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Transmitter
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Ground Plane Omnidirectional Antenna
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100' (30.48 m) LMR 400 coaxial cable
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Gelwrap splice enclosure
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Power supply and cable extension
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Grounding clamp
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6 AWG stranded wire
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Terminal lug
Optional Equipment
Primex Wireless
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GPS Receiver
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GPS Extension Cable
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GPS Receiver Mounting Kit
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External Antenna Model: Transmitter Mounting Kit (kit selected during order placement)
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Ground Plane Omnidirectional Antenna Pole Mounting Kit
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Ground Plane Omnidirectional Penetrating Antenna Kit
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Ground Plane Omnidirectional Non-Penetrating Antenna Kit
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Satellite Transmitter
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1-Watt Transmitter Rack (18 GA metal, epoxy coated)
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Surge Protector and Battery Back-up system
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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1/2 Watt XR Transmitter Specifications
Table 1: 1/2 Watt Transmitter Specifications
Parameter
Specification
Operating Frequency Range
68MHz
Channels
4 channel available (pre-programmed prior to shipping)
Dimensions
17.0" L x 12"W x 1.7"D (43.2 cm x 30.5 cm 4.32 cm)
Maximum Transmission
.5 Watt (at transmitter)
Radio Technology
Narrowband FM
Weight
9lbs
Settings
Time Zone (factory preset), LAN/Local, 30 min offset, serial/USB/Ethernet
connectivity
Daylight Saving Time
Bypass switch
Display
Liquid Crystal Display (LCD)
Power Supply
Input 230 VAC, 50 Hz, 0.4 Amp
Output: 9 VDC, 1.7 Amp
6’ (1.82 m) cord
Operating Range
32°-122°F (0°-50°C), non-condensing environment
Canadian Notice: The manufacturer rated output power of this equipment is for single carrier operation. For situations
when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output
signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input
power or gain reduction and not by an attenuator at the output of the device.
Primex Wireless
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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GPS Receiver Specifications
The GPS receiver draws time information from the U.S. Government Satellites, providing the system with Coordinated
Universal Time (UTC).
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Mounted to rooftop, pole, or window (not a Low-E glass window).
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GPS receiver sends the UTC time to the transmitter via the NMEA 0183 standard protocol.
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Optional GPS extension cable. A specially designed low-resistance cable is available to extend the distance
between GPS receiver and transmitter. The maximum total length of the cable cannot exceed 200' (60.96 m).
Table 2: GPS Receiver Specifications
Parameter
Specification
Cable
10' (3.05 m) cable
50', 100',and 200' (15.24 m, 30.48 m, and 60.69 m) extensions available. The
maximum total length of the cable cannot exceed 200' (60.96 m).
Dimensions
2.5”W x .75”H (6.35 cm x 1.91 cm)
Mounting Bracket
3.5”W x 1.4”H x 4.5”D (8.89 cm x 3.56 cm x 11.43 cm)
Included for rooftop or window installation.
Primex Wireless
Weight
0.75 lb. (.34 kg)
Operating Range
-32°- 158°F (-30° - 70°C)
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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External Antenna - Ground Plane Omnidirectional Antenna Specifications
The external antenna supplied with external transmitter models is a heavy duty, light weight ground plane antenna
designed to be mounted outdoors.
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Designed for mounting to a 1.25 in. (3.17 cm) rigged galvanized conduit.
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Best operation is obtained when the ground plane rods are above all objects.
Table 3: Ground Plane Omnidirectional Antenna Specifications
Parameter
Specification
Frequency Range
68–80 MHz
Gain
0 dBd
Impedance
50 ohms
VSWR
<1.5:1
Polarization
Vertical
Maximum Input Power
75 watts (at 50°C)
H-plane Beamwidth
Omni
E-plane Beamwidth
78 degrees (half-power)
Connector
N-female
Weight
4.4 lb (2 kg)
Dimensions
Radiating element: 29.4" H (74.7 cm)
Ground radials: 41.5" W (105.41 cm)
Lighting Protection
Direct Ground
Wind Survival Rating*
120 mph (200 kph)
Compliance
FCC Part 90 Accepted
IC RSS-119 Accepted
* Mechanical design is based on environmental conditions as stipulated in EIA-222-F (June 1996) and/or ETS 300 019-1-4
which include the static mechanical load imposed on an antenna by wind at maximum velocity.
Primex Wireless
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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INSTALL EXTERNAL ANTENNA - 1 WATT TRANSMITTER
Installation and Configuration Overview
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Review the Installation Guidelines and identify the installation location of the transmitter and system
components. For additional information, see "Transmitter Installation Location Guidelines" located on page 14.
Inspect system components to verify packaging includes all supplied parts for each system component and
verify no damage has occurred during shipping.
Do not install or attempt to set the system wireless clocks or devices until the transmitter and its components are
installed and configured, the transmitter is powered, ts time source is configured, and the transmitter is fully
operational.
Summary of Installation
Listed below is a summary of the order in which the transmitter, external antenna, and its components are to be installed
and configured.
1. Assemble the ground plane omindirectional antenna.
2. Assemble the antenna mast.
3. Route the antenna LMR 400 coaxial cable.
4. Route the GPS cable.
5. Install the GPS receiver.
6. Secure the antenna to mast.
7. Ground the antenna mast.
8. Ground the transmitter.
9. Connect the transmitter time source.
10. Configure the NTP time (optional).
11. Establish the transmitter settings and verify connections.
12. Verify the system is operational.
Primex Wireless
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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Typical System Install Setup - 1 Watt Transmitter with External Antenna
The illustration below represents a typical installation system setup for a 1 Watt Transmitter with an external antenna.
Figure 1: Transmitter - External Antenna Typical System Setup
Tools and Equipment Required - External Antenna Transmitter
To install the system and its components, you will need the following tools and equipment.
Primex Wireless
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Hammer drill
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Power drill
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3/4” concrete drill bit, 18” (45.72 cm) long
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Penetrating mount only: 5/8" concrete drill bit, 18” (45.7 cm) long
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1/2” wrench
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3/4' deep well socket with ratchet
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10” (25.4 cm) adjustable wrench
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Phillips screwdriver
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Flat head screwdriver
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Lineman’s pliers
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Shears/scissors
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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Silicone caulk; required to seal cabling/ground penetration
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Transmitter rack (recommended)
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Building ground near transmitter
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Ground near transmitting antenna
Transmitter Installation Location Guidelines
When planning the system installation, Primex Wireless recommends taking into consideration the below transmitter
installation guidelines. Location is extremely important to ensure the best operation of your system.
All Transmitter Models
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In multi-story buildings, installation the transmitter on the top floor will often significantly improve coverage to
the lower floors due to the “umbrella” pattern of transmission.
Transmitter should be located a minimum of two to three feet above the floor.
External Antenna Models
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Locate transmitter within 5 feet (1.5 m) from a 240 VAC electrical outlet.
In the event that metal objects extend above the level of the ground plane, the radiation pattern will be
distorted. Radiation through metal objects will be lower than from other directions.
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The antenna cannot be placed on or directly adjacent to walls or metal structures.
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Antenna is required to be a minimum of 15' (4.57 m) clear from the radius of other antennas.
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Locate transmitter within 100' (30.48 m) of antenna. The maximum cable length allowed between the antenna
and transmitter is 100' (30.48 m).
The transmitted signal from the antenna radiates in a circular and “umbrella” pattern; therefore a central location
for the transmitter where the antenna is at maximum allowable height is recommended to ensure best possible
coverage.
NOTE: Prior to installation and to assure optimum performance of the system, it is recommended a Primex Wireless
Application Engineer performs a site survey. The site survey includes an analysis and recommendation of the
installation location of the system components and ground plan omnidirectional antenna.
GPS Receiver Installation Location Guidelines
Determine a suitable location for the GPS receiver unit. Location is extremely important to ensure the best operation of the
system. You must consider the following:
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Primex Wireless
GPS receiver unit requires a "clear view of the sky" to receive a GPS signal 24 hours a day.
Typical mounting locations of the GPS receiver unit include the inside of a window (not a Low-E glass window),
to an exterior pole or on a rooftop.
GPS receiver unit should be kept away from large metal objects.
GPS receiver unit and cable are mounted above any potential standing water, snow depth, leaves or other
obstructions and it protected from weather.
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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Maximum total distance of the GPS cable to the transmitter cannot exceed 200' (60.96 m).
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If the GPS cable is located outdoors, the use of a gelwrap splice enclosure is strongly recommend.
Assemble Ground Plane Omnidirectional Antenna
Complete the steps below to assemble the antenna.
1. After removing the antenna from the shipping box, inspect all contents to ensure all parts are on hand and no
damaged has occurred during shipping.
2. Screw the three radials into the base of the antenna.
3. Assemble the U-bolt on the base of the antenna. The Mast is to be aligned with the top of the mast channel.
Figure 2: Antenna Assembly
Assemble Antenna Mast
The Antenna Mast has two sections secured by a hex bolt during shipment. The two sections include a 5’ x 1.25” (1.52 m x
2.54 cm) rigid galvanized conduit and a 5’ x 1” (1.52 m x 3.17 cm) rigid galvanized conduit.
NOTE: The non-penetrating mounting kit only includes the 5’ x 1.25” rigid galvanized conduit section.
Complete the steps below to assemble the antenna mast.
1. Loosen and remove the hex bolt.
2. Remove the 5’ x 1” (1.52 m x 3.17 cm) rigid galvanized conduit section.
3. Insert the 5’ x 1” (1.52 m x 3.17 cm) rigid galvanized conduit section into the 5’ x 1.25” (1.52 m x 2.54 cm) rigid
galvanized conduit section in reverse as shipped to attain a combined antenna mast length of 9' (2.74 m).
4. Align the sections fastening holes and secure sections together using the supplied hex bolt and nuts.
Primex Wireless
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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Mount the Antenna Mast
NOTE: Mounting the antenna mast may require two people.
There are three available mounting methods. Installation is dependent upon the mounting kit supplied with the system.
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For additional information, see "Assemble Non-Penetrating Antenna Mount" located on page 16.
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For additional information, see "Install Penetrating Antenna Kit" located on page 18.
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For additional information, see "Install Antenna Pole Mount Kit" located on page 20.
Assemble Non-Penetrating Antenna Mount
The Non-Penetrating Antenna Kit is designed for mounting a ground plane omnidirectional antenna when mounting to
the side of a structure is not practical. The overall footprint of the frame is 29” X 35 ½" (73.66 cm x 88.9 cm).
NOTE: Installation requires six 8" x 8" x 16" concrete blocks (not supplied).
Kit Contents
The kit is supplied with the following parts. If any of these items are missing, please contact Primex Wireless.
Description
Qty
Rigid galvanized conduit mast | 5’ by 1.25” (1.5 2 m x 3.17
cm)
1
Tripod leg | 27"(2.54 cm) each in length
3
Frame rail (long) | 34 ¾”(88.26 cm)
2
Frame rail (short) | 28 ¼” (71.75 cm)
4
Grounding Clamp
1
Long carriage bolt
1
Short carriage bolt
11
Flat washers
12
Lock nuts
12
Assemble Non-Penetrating Antenna Mount
Complete the steps below to assemble a non-penetrating antenna mount.
1. Verify kit contents.
2. Assemble the outer frame by laying the 2 long frame rails parallel to each, approximately 30" (76.2 cm) apart.
3. Insert a short carriage bolt from the bottom at each frame rail end, pointing skyward (4 total).
4. Connect the 2 long frames rails by placing the 2 short frame rails on top of the 4 protruding bolts to form a
rectangle. Make sure the square holes in the short tail "sides" are directly opposite each other.
Primex Wireless
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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5. Place a washer and nut on each of the four bolts and finger tighten.
6. Position the tripod within the four-sided frame.
7. Secure the three tripod legs to the inside of the frame by inserting three short bolts, from the inside and placing
the washer and nut on the outside of the frame.
8. Drop the bottom of the mast (end with hole) through the top of the tripod collar.
9. Place the remaining two short rails parallel to each other, separated by the bottom of the mast.
10. Align the hole at the bottom of the mast, with the two square holes in the short frame rail sides.
11. Insert the long bolt and connect the frame rails to the mast.
12. From the underside of the frame, insert the four remaining short bolts upward and connect the inner short tails to
the frame.
13. Tighten all nuts to secure.
14. Use six 8" x 8" x 16" concrete blocks to ballast the antenna mounting. Blocks are to be placed from rail to rail on
each side of the mast; three blocks per side with a single block placed on each end and one in the middle.
Figure 3: Non-Penetrating Mount Illustration
Primex Wireless
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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Install Penetrating Antenna Kit
The Penetrating Antenna Kit contains the materials required to mount the antenna to a wooden pole or masonry wall. A
5/8" (1.58 cm) diameter mounting hole is required and the maximum diameter of the pole or wall thickness is 14" (35.56
cm).
Kit Contents
The kit is supplied with the following parts. If any of these items are missing, please contact Primex Wireless.
Description
Qty
Rigid galvanized conduit section | 5’ by 1.25”
1
Rigid galvanized conduit insert (5’ by 1”)
1
Antenna mounting clamp
2
Hex head bolt | 1/2"
2
Bolt washer | 1/2"
8
Lock washer | 1/2"
8
Hex nut | 1/2"
8
Mounting Antenna Using Penetrating Antenna Kit
Complete the steps below to mount the antenna using a penetrating antenna kit.
NOTE: The recommended diameter of the pole or the wall thickness should not exceed 14" (35.56 cm).
1. Verify the kit contents.
2. Assemble both clamps, as shown in the figure below, tightening the hex nuts to a torque of approximately 45ftlbs.
Figure 4: Wall Mount
3. Remove the nut and washer from 14” threaded rod.
4. Drill a 5/8” hole through the top of an exterior wall.
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UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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5. Insert the 14” threaded rod through the hole in the wall. If the thickness of the wall is greater then 10”, a longer rod
may be required. Different lengths of rod are available at hardware stores. If a longer threaded rod is needed,
please use a 5/8”-11 threads per inch rod.
6. Place the nut and metal plate over the rod.
7. Tighten the square nuts to an approximate torque of approximately 55 ft-lbs.
8. Drill a second 5/8” (1.59 cm) hole 2.5’ (0.76 m) directly below the first hole.
9. Ensure both clamps are vertically aligned, as shown in figure below
10. Repeat Steps 4 through 6.
11. Connect the LMR 400 cable to the antenna. Be sure the connection is tight.
12. Insert the mast into the clamps.
13. Tighten both clamps evenly and securely.
14. Install gelwrap splice enclosure over the connection between the LMR400 cable and antenna. Secure gelwrap to
mast using common electrical tape or cable ties.
15. Next, route the antenna cable. For additional information, see "Route Antenna LMR 400 Coaxial Cable" located on
page 23.
Primex Wireless
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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Install Antenna Pole Mount Kit
The Antenna Pole Mount kit is designed for the purpose of mounting the ground plane ominidirectional antenna to
round or angled tower legs. The clamps can be used on round tower legs that measure for 1.25" to 3.25" (3.17 cm to 8.25
cm) OD or on angled tower legs that measure up to 3" (7.62 cm) on a side.
The center section of each clamp is welded to proved mechanical stability and all parts are hot-depped galvanized steel.
Kit Contents
The kit is supplied with the following parts. If any of these items are missing, please contact Primex Wireless.
Description
Qty
5’ by 1.25” rigid galvanized conduit section
1
5’ by 1” rigid galvanized conduit section
1
X style clamp
2
U-clamp
4
1/2" all thread bolt
4
1/2" lock washer
16
1/2" hex nut
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Mounting Antenna Using Pole Mount Antenna Kit
Complete the steps below to mount the antenna using the pole mount antenna kit.
1. Verify the kit contents.
2. Assemble both clamps, as shown in Figure 5, tightening the hex nuts to an approximate torque of approximately
45 ft-lbs. 3. Tighten half of one clamp two feet below the top of the pole. Use a 3/4” wrench to do this and be sure to tighten
the clamps both evenly and securely.
4. Tighten half of the other clamp, using a 3/4” wrench, a few inches below the top of the pole. Be sure to tighten the
clamps both evenly and securely.
5. Connect the LMR 400 cable to the antenna. Be sure the connection is tight.
6. Insert the mast into the clamps. The bottom of the mast should be a minimum of 2” below the bottom clamp.
7. Tighten all nuts on both clamps using a 3/4” wrench. The final assembly is to resemble Figure 5.
8. Next, route the antenna cable. For additional information, see "Route Antenna LMR 400 Coaxial Cable" located on
page 23.
Primex Wireless
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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Figure 5: Pole Mount
Primex Wireless
UK 1/2 and 5 Watt Transmitter - External Antenna Installation & User Guide
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Ground the Antenna Mast
Complete the steps below to ground the antenna mast. The National Electrical Code (NEC) requires that every antenna
installation be grounded. Also, many areas have local antenna-grounding codes. Be sure that you are familiar with the
grounding and other antenna regulations in your area.
1. Secure the ground clamp (supplied) around the antenna mast.
2. Insert and tighten the #6 gauge wire (supplied) in the ground clamp. The final assembly should resemble Figure 6.
NOTE: Cut the 50’ wire off at the necessary length. The remainder of the wire will be used to ground the transmitter.
3. Connect the other end of the #6 gauge wire to a verified building/earth ground.
Figure 6: Ground Clamp
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Route Antenna LMR 400 Coaxial Cable
Complete the below steps to route the LMR 400 coaxial cable from the transmitter to the antenna.
1. Drill a 1" (2.54 cm) hole through an exterior wall of the building that is in close proximity to the antenna
installation location.
2. Rollout the LMR 400 cable to prevent kinks from developing during routing.
3. Route the LMR 400 cable female connector from the transmitter installation area to the outside installation
location of the antenna, leaving enough cable for two 1' (0.30 m) diameter coils at the base of the antenna mast.
4. Form and secure two 1’ diameter (305 mm) loops in the LMR 400 cable at the base of the mast for lightning
protection.
5. Connect the LMR 400 cable to the antenna.
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Install GPS Receiver
Complete the steps below to install a GPS receiver. A GPS receiver is required if your system will use GPS as its time source.
Mounting Kit Contents
The GPS Receiver mounting kit is supplied with the following parts. If any of these items are missing, contact Primex
Wireless.
Part
Quantity
Mounting bracket
1
GPS 18 LVC and connector
1
M3 x 0.5 x 6 mm pan head screws
2
#6 x 3/8 sheet metal screw
3
Suction cups
3
U-bolt with nuts for mounting on 1” (2.54 cm) pole
1
Mounting the GPS Receiver
1. Verify the kit contents and the installation location meets the installation guidelines.
2. From the outside of the building, route the GPS cable.
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Internal antenna transmitter: route through a drilled hole into the building.
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External antenna transmitter: route through a 3/4" drilled hole into the building.
3. Assemble and mount the GPS receiver unit to an inside of a window (not Low-E glass), an outside pole, or rooftop.
The mounting location is required to have a clear view of the sky.
CAUTION:Be sure to follow local building code requirements when attaching the GPS unit to the inside of a
window. Clean the windowpane before using the suction cups for attachment.
4. Route the GPS cable and connect to transmitter 5 Watt and 30 Watt model to the transmitter exciter)"GPS IN"
connection.
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Figure 7: GPS Receiver Installation Components and Illustration
Complete Final Antenna Mounting Requirements
1. Weatherproof the antenna connection using gel wrap kit supplied.
2. Secure the GPS cable and LMR 400 cable to building and mast.
3. Leave a drip loop where both cables enter the building to prevent water from entering the building.
4. Use UV resistant zip ties to secure the cables to the mast and building.
CAUTION:Do not zip tie the GPS cable to the LMR 400 cable. These two cables must be 2” (5.08 cm) apart at all
times, with the exception of the point where they enter into the building.
5. Verify all nuts and bolts in the mounting hardware are secure.
6. Caulk all exterior holes.
7. Secure and tie wrap all indoor cables.
Establish Transmitter Connections
1. Carefully screw the transmitter antenna onto the transmitter. Turn the antenna clockwise, being careful to avoid
cross-threading the antenna. The antenna must be snug and flat against the case.
2. Connect the time source to the transmitter. The system can be configured to either utilize GPS or NTP time.
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GPS time: plug the supplied GPS cable into the transmitter "GPN IN" connection.
NTP time: connect a network cable to the Ethernet port/Network LAN connection and configure the transmitter
NTP time source.
Figure 8: 1-Watt Transmitter Setting and Connection Illustration
Table 4: Transmitter Connections Specifications
Connection
Type
Description
Network LAN
RJ-45 Ethernet
NTP time source
Scheduler USB (Server Connect)
USB Type B
Scheduler connection
Scheduler
Serial RS232 DB9, male
Scheduler connection
GPS IN
MiniDIN 7-Pin
GPS receiver connection
Baseband Monitor
MiniDIN 9-Pin
Amplifier diagnostic connection
Power
9V DC power (requires 240 VAC
AC @50 Hz)
AC-power connection
External Antenna - for use with
external antenna models only.
Coaxial
External antenna connection to
transmitter enclosure external
antenna connection
Configure NTP Time (Optional)
The transmitter has the option to be configured to use NTP time. If the system will use NTP as its time source, complete
the following configuration procedures.
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Overview
To use NTP time, the transmitter is required to be connected to a wired Ethernet network, its switch settings 1 and 2 must
be set to the up position, and optionally can be configured to use an alternate NTP time source if the factory-default NIST
time source will not be used.
The transmitter NTP settings are accessed and configured from a Web browser on a computer that is on the same Local
Area Network (LAN) as the transmitter. If you need assistance, contact your IT department.
NOTE: Prior to configuring the NTP time source, please be aware the IP address of an NTP server and transmitter is
required to complete this configuration. Also, before beginning this procedure, set the computer to use a
static IP address.
Transmitter Factory Default Settings
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Factory-default IP address: 192.168.1.1
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Subnet mask: 255.255.255.0
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User name and password: blank (not required)
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Pre-Configured NTP Time Source: By default, when configured for NTP time, the transmitter is programmed
from the factory to obtain the NTP time from the National Institute of Standards and Technology. According to
the NIST, they provide a public service by outputting one of two official time sources by the United States.
Readings from the clocks of the NIST contribute to world time, called Coordinated Universal Time (UTC). The
time maintained by NIST should never differ by more than 0.000 0001 seconds from UTC. For more information,
please visit: http://www.nist.gov
CAUTION:Be sure to write down and file the changes you make to network configuration settings. Once the
default static IP address is changed, the factory-default IP address will no longer work and you must
use the new settings to access the transmitter configuration.
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Configure Transmitter Network and NTP Time Settings
Complete the steps below to configure a transmitter for NTP time.
1. Located on the back of the transmitter, set both dip switch 1 and 2 to the up position.
2. Insert one end of an Ethernet cable into the Ethernet port located on the back of the transmitter and the other end
into a port on your network.
3. Apply power to the transmitter.
4. From a PC, open a Web browser and in the address bar type in the IP address of the transmitter: http://192.168.1.1
NOTE: The PC is required to be on the same subnet as the transmitter (for example: 192.168.1.10).
5. The Connect To dialog window is displayed.
NOTE: If the transmitter IP address has been changed from the factory default address, see topic Set a Temporary IP
Address for the XR Transmitter LAN Interface.
Figure 9: Connect To Dialog Box
6. Leave both user name and password blank, click OK to log into the transmitter. The XPort Device Configuration
Manager screen is displayed.
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Figure 10: XPort Device Configuration Manager Screen
7. Click Network. The Network Settings screen is displayed.
Figure 11: Network Settings Screen
8. To change the factory default static IP address, use options in the Network Settings screen.
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To use DHCP, select “Obtain IP address automatically”. You must also enter the DHCP Host Name.
To use static IP, select “Use the following IP configuration” and enter the IP Address, Subnet Mask, and
Default Gateway.
NOTE: Be sure to write down and file the changes you make to network configuration settings. Once
the default static IP address is changed, the factory-default IP address will no longer work and
you must use the new settings to access the transmitter configuration.
9. (Optional)Under the Network settings, there is a location for the NTP Server. Enter the IP address of the NTP server
as the time source.
10. Click OK.
11. Save the settings by clicking Apply Settings on the configuration frame.
12. The transmitter will automatically reboot/restart. The window below is displayed.
Figure 12: Rebooting the Unit
Set a Temporary IP Address for the Transmitter LAN Interface
In the event that you do not know the IP address of the transmitter, you can use your laptop to assign the transmitter a
temporary IP address. Then, using the temporary IP address, you can access the transmitter’s Network Settings
configuration screen. You may need to perform this procedure if you have forgotten the transmitter’s IP address or if the
transmitter is set to use DHCP. NOTE: The temporary IP address assigned using this procedure is only accessible as long as the transmitter is
powered. If power is lost before the desired IP address is configured, you will need to repeat this procedure.
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1. On your laptop, disable your wireless connection. This ensures that your laptop will not compete with any wireless
networks in range when obtaining or assigning the temporary IP address.
2. Change the IP address of your laptop to a static IP address on the same subnet as the transmitter. For example, if
the transmitter IP address will be 192.168.0.6, you can set the laptop’s IP address to 192.168.0.2 with a subnet of
255.255.255.0.
3. Connect an Ethernet cable directly from your laptop’s Ethernet port to the transmitter’s LAN port.
4. On the laptop, open a command window. You will use the command window to set the temporary IP address for
the transmitter. To open the command window:
a. Select Start > Run.
b. In the Run dialog, type cmd.
c. Click OK.
5. In the command window, enter the following command to assign the temporary IP address to the transmitter.
arp –s xxx.xxx.xxx.xxx xx-xx-xx-xx-xx-xx
replacing xxx.xxx.xxx.xxx with the temporary IP address of the transmitter and xx-xx-xx-xx-xx-xx with the
MAC address of the transmitter’s LAN port.
For example, if you want to assign the temporary IP address 192.168.0.6 to a transmitter with LAN port MAC
address 00-20-4A-93-7F-D4, you would enter the following command:
arp –s 192.168.0.6 00-20-4A-93-7F-D4
NOTE: If you do not know the MAC address of the transmitter’s LAN port, the MAC address is listed in
the transmitter’s Diagnostics menu.
6. To complete assignment of the temporary IP address to the transmitter, enter the following command in the
command window:
telnet xxx.xxx.xxx.xxx 1
replacing xxx.xxx.xxx.xxx with the temporary IP address of the transmitter.
In our example, you will type:
telnet 192.168.0.6 1
The telnet command will fail, ensuring that the web connection will be available.
7. To verify that the web connection is available, ping the transmitter by entering the following command in the
command window:
ping xxx.xxx.xxx.xxx
replacing xxx.xxx.xxx.xxx with the temporary IP address of the transmitter.
If replies are received, you will be able to access the transmitter through the web interface.
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Configure Transmitter Settings
The transmitter setting panel is located on the back of the transmitter. The setting panel consists of dial and dip switch
settings that set the transmitter channel number, time zone and time source settings.
Figure 13: Transmitter Channel Number, Time Zone, and Switch Settings Illustration
Channel Number
Preset by factory.
CAUTION:The Channel Number is set according to the FCC Site License, do not attempt to change without
contacting Primex Wireless.
Time Zone
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External Antenna models and 5 Watt and 30 Watt models: the time zone is present by factory. If your
application requires adjustments to these settings, please contact Primex Wireless Technical Support for more
information.
Internal Antenna models: set the Time Zone dial to your system time zone using the dial Time Zone switch.
Turn to 4 for Atlantic Time Zone
Turn to 5 for Eastern Time Zone
Turn to 6 for Central Time Zone
Turn to 7 for Mountain Time Zone
Turn to 8 for Pacific Time Zone
Turn to 9 for Alaska Time Zone
Turn to A for Hawaii Time Zone
Turn to 0 for Greenwich Mean Time (GMT)
Set Time Source and Time Settings
Set the transmitter settings to meet your system requirements, per the settings specified below.
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Table 5: Transmitter Dip Switch Settings Specifications
Switch
Function
Up Position
Down Position
1
NTP/GPS
Receiving time from
NTP server.
Receiving time from a GPS receiver.
2
LAN/Local
LAN network
connection is
enabled.
Local USB and/or serial port
attached to unit is enabled.
Required for use of
NTP time source.
3
Aux 3 (setting unassigned)
Not applicable
Not applicable
4
Aux 4 (setting unassigned)
Not applicable
Not applicable
5
-30M
-30 minute offset
enabled
-30 minute off set disabled
(default position)
Transmitter is
installed in
Newfoundland or
other countries with
a -30 minute off set.
6
UTC Offset
Transmitter is
installed in Europe.
Transmitter is installed in North
America
7
Daylight Saving Time
Daylight Saving
Time disabled.
Daylight Saving Time enabled.
8
12-Hour or 24-Hour Time
24 hour time display.
12 hour time display.
Verify System is Operational
The final step is to verify the system is operating and functional.
1. Verify a GPS signal or NTP time has been received.
2. Verify the Time and Date are correct.
3. Verify the Channel Number is set correctly.
4. Verify the transmitter does not have any error codes. For additional information, see "Diagnostics Menu" located
on page 38.
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TRANSMITTER OPERATION
Time Synchronization
Once the transmitter has received its time, from either a GPS Receiver, NTP time source or another transmitter, it sets its
internal clock. It then transmits time information or schedules via a wireless radio signal to the wireless clocks, bells, and
other devices in the system. As a result, the system clocks, bells, and other devices are precisely synchronized to each
other and all time, schedules, and events are kept current.
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Time Source: The transmitter has its time synchronized by a GPS Receiver or a NTP server and then broadcasts
that time and event schedules to clocks and other devices. The transmitter operates on channels with 12.5KHz
bandwidths and 68MHz frequency and is preset to one of the channels licensed by the OFCOM to minimize
interference on these frequencies and channels.
Transmit Schedule - External Antenna Model Only: The transmitter broadcasts its synchronized time to the
system clocks and devices from the 39th to the 6th minute of the next hour and changes to a standby mode
during the 7th to the 38th minute of the hour (standard broadcast schedule). During initial power-up, the
transmitter broadcasts for 8 consecutive hours. After the 8 hour power-up period, the transmitter reverts to the
standard broadcast schedule.
Lightning Arrester - 5 Watt and 30 Watt Models Only: The transmitter lightning arrester is housed inside the
enclosure and helps protect the transmitter and amplifier from lightning damage during severe weather.
However, we cannot guarantee that all damage will be prevented even with the lightning arrester installed.
High Power Amplifier - 5 Watt and 30 Watt Models Only: The 5 watt transmitter model increases the output
power of the base transmitter by utilizing a high power amplifier. The amplifier is housed in the transmitter's
industrial style enclosure for safety reasons. Transmitter includes an externally mounted antenna and an RF
power amplifier that increases the output power, allowing it to transmit a greater distance.
Power Up Transmitter
When the transmitter is plugged into the wall the front display lights up. The green, yellow, and red LED lights turn on for
2 seconds as a test, then the LEDs turn off. The green light will turn on to show that the transmitter is broadcasting.
The display initially shows the time as 12:00:00 and the software version. Then the transmitter checks the position of the
switches on the back of the transmitter and stores their settings in memory. The transmitter completes an initialization
sequence with its time source which could be either a GPS receiver, Satellite Transmitter, or NTP time source.
Power Failure
Once the transmitter has been powered up for a few hours it is capable of keeping track of time off its internal backup
power for up to 8 hours. During a power failure the transmitter will continue to track time with the last valid time signal
that it received. Once the power had been restored the transmitter will begin to broadcast (even without a valid time
signal) to the down-stream components.
The system has a fail-safe design. If the failure of a system component or power loss to a component occurs, all downstream components will continue normal operations using their own internal time base. If after a specified period of time
communication has not been restored, a visual indicator that notifies the user of a loss of communication appears and
remains until communication is restored. Examples: Yellowflashing LED on the transmitter; flashing colons on LED digital
clocks; stepping of second hand on analog clocks.
NOTE: In the event of a facility-wide power outage, upon power restoration, transmitters using scheduled
transmission will broadcast continuously for 8 hours, synchronizing all the Primex Wireless products
throughout your facility.
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TRANSMITTER STATUS - FRONT LCD PANEL
The front LCD panel of the transmitter displays its current status and configured settings and allows you to perform
diagnostic tasks.
Overview of the LCD Panel
The front LCD panel of the transmitter displays its current status, configured settings, and allows you to perform
diagnostic tasks. The transmitter settings are configured within the transmitter setting panel located on the back of the
transmitter.
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LED Status Indicator: status and operating condition of the transmitter unit. For additional information, see
"LED Status Indicator - XR Transmitter" located on page 36.
Time: current time set in the transmitter. For additional information, see "Time Zone and Time Settings" located
on page 37.
Time Zone: time zone set in the transmitter. For additional information, see "Time Zone and Time Settings"
located on page 37.
British Summer Time (BST): DST setting. DT (British Summer Time) or ST (Standard Time) will be displayed. For
additional information, see "Time Zone and Time Settings" located on page 37.
Time Source Connection: indicates the configured time source; GPS (tower symbol), NTP (S symbol), Repeater
(R symbol), or Satellite.
Time Source Communication: status of GPS or NTP communication. For additional information, see "Time
Source Communication Status" located on page 35.
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Firmware Version: firmware version of the transmitter.
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Day/Date: day and date received from the GPS or NTP time source.
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Channel Number: channel number that the transmitter is set to.
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Menu: review transmitter settings and perform diagnostic tasks. For additional information, see "Main Menu
Display - XR Transmitter" located on page 37.
Figure 14: Transmitter Display Front Panel
Time Source Communication Status
The status of the GPS receiver is indicated by the GPS communication indicator.
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GPS: When the symbol is displayed, the GPS receiver is connected to the transmitter and there is proper
communication between the GPS Receiver and the transmitter. When the transmitter is receiving valid time data
from the GPS receiver, the three parentheses symbol
Primex Wireless
will sequence in a motion pattern.
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NTP: On models that have been configured to receive time from an NTP time source you will see a
the GPS symbol
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instead of
.
Satellite Transmitter/Repeater: On models that have been configured to receive time from another transmitter,
you will see a
instead of the GPS symbol
NOTE: When the transmitter is in
and
.
modes, you will not see
marks constantly. Time reception occurs at
defined intervals depending on a number of different factors. If the
not cause for alarm. For the GPS, if the
from the satellites.
are not coming in continually, it is
marks are not appearing, the GPS receiver is not receiving a signal
The GPS receiver needs to “see” 3 satellites in the sky above before it will send a time signal to the transmitter. If the GPS
receiver has a 360° view of the sky, the process may take only 15 minutes or as many as several hours. The length of time is
dependent on the location (if the unit does not have a full view of the sky, due to wall or window installations, building
“shadows”, etc.) weather conditions (clear or overcast) time of day, and other similar environmental factors. If the
transmitter is receiving its time source from the optional NTP configuration it will send requests to the NTP server at
defined intervals.
NOTE: The transmitter does not transmit time data until it has received valid time information from a time source.
Once the transmitter receives a time signal, the transmitter sets its internal clock to that time and displays the
correct time and date. The transmitter then begins transmission of its internal time once every second. The
transmitter continually monitors the time source and updates its internal clock with the time data it receives.
The number to the right side of the display is the channel number to which the transmitter will be
transmitting the time signal
LED Status Indicator - XR Transmitter
The XR Transmitter has a system status LED indicator and an LCD display to keep the end-user apprised of the status and
operating condition of the transmitter unit. The system status LED indicator combined with the LCD Panel grant the enduser up-to-date system status.
To verify that they are working, all LEDs turn on for 2 seconds when transmitter is powered up; after that they indicate the
broadcast state of the transmitter and signify warnings and errors.
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Green Transmit LED: Signifies the broadcasting status of the transmitter
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Primex Wireless
Steady Green LED: Transmitter is broadcasting time.
Flashing Green LED: Transmitter is not broadcasting because of a user scheduled event, such as a
transmitter off request.
Green LED Off: This means that it did not get an initial time and is not broadcasting, or a
software/hardware error is preventing full transmission output.
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Yellow Warning LED: If flashing, the transmitter needs attention.
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Red Error LED: If flashing, the transmitter requires attention.
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Time Zone and Time Settings
Time Zone
Only U.S. time zone information is displayed on the transmitter display, however the time zone can be verified by checking
to see that the correct hour is displayed once the transmitter has received a valid data from its time source.
The transmitter can be set for all 24 time zones around the world.
NOTE: The U.S. time zones displayed are: Eastern (E), Central (C), Mountain (M) or Pacific (P).
12 or 24 Hours
The 12/24-hour option only affects the transmitter display. If AM or PM is displayed, then the 12-hour option is selected
on the back. If neither AM nor PM is displayed, then the 24-hour option is selected.
Daylight Saving Time (DST)
British Summer Time (BST)
The letters DT (British Summer Time) or ST” (Standard Time) will be displayed when adjustment for British Summer Time is
active. The transmitter is set to automatically make adjustments for BST. If neither “DT” nor “ST” are displayed, then BST
does not apply and the DST/ST switch is in the up position.
The adjustment to British Summer Time and back to Standard Time will take effect at 2:00 AM on the day of change.
Main Menu Display - XR Transmitter
The Main Menu is reached by pressing once on the
To scroll down the Main Menu use the
(right arrow) button.
button. If you scroll too far use the
(arrow up) button to go back.
The Main Menu has five (5) Submenus.
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Switch Settings: display what the switches on the back have been set to
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GPS Setup: display is used to select the appropriate GPS Receiver
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Diagnostics: display each individual transmitter configuration information
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Diagnostic Error Code: display which error if any has occurred
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Tech Support Info: displays support contact information
Switch Settings Menu Setting
Move the selection arrow so that it is pointing to Switch Settings then press the
Primex Wireless
(right arrow) button once.
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There are ten switch settings:
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Channel Number: displays Channel Number
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Time Zone: displays time zone
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ST/DST: displays whether or not British Saving Time has been enabled
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24h/12h: displays which time option has been selected for the display
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UTC offset: displays the Time Zone Location relative to Greenwich, England. (- ) is west of England; (+) is East of
England
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-30m/off: displays whether or not the -30m is enabled or disabled
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NTP/GPS: displays which time input option has been selected (network or GPS)
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LAN/Local: display whether the transmitter’s serial port is connected to a network port or locally
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Aux 3: future expansions
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Aux 4: future expansions
GPS Setup Menu
Move the selection arrow so that it is pointing to GPS Setup then press the
the transmitter has a port for a GPS 16 or 18.
(right arrow) button once. This shows that
Diagnostics Menu
Move the selection arrow so that it is pointing to Diagnostic then press the
(right arrow) button once.
There are seven entries that reflect the transmitter configuration.
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Primex Wireless
Firmware Rev: displays which version of software the transmitter is running on.
Time Since Last GPS: displays how much time has passed since the transmitter last received valid time from the
GPS Receiver.
Hardware Rev: displays the hardware revision number
GPS/Repeater: displays if there is a GPS or a Repeater connected. If NTP is the time source, Repeater will be
displayed.
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Last Repeater Update: displays how much time has passed since the transmitter last received valid time from a
repeater switch or NTP time.
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Serial Number: displays the transmitter's individual serial number.
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MAC Address: displays the device ID for the Network Interface.
Identify Active Diagnostic Error Code
To identify which error code has set off the red or yellow light, scroll to the entry that has a dot in front of it; that entry is
the error.
When a transmitter error code occurs, the yellow or red LED will flash and the error will be logged. The LED’s will continue
to flash until all logged errors have been cleared.
Diagnostic Error Codes
Move the selection arrow so that it is pointing to the Diagnostic Error Codes then press the
button once.
There are six Diagnostic Error Codes:
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Bad Output Power: displays the transmitter is not transmitting at the appropriate power level
PLL Diagnostics: displays that the transmitter is having trouble locking onto a channel; rendering it unable to
broadcast time or schedules
No GPS or Repeater Connected: shows that transmitter is not connected to a time source
VSWR Errors: shows that there is a problem with either the High Power Antenna (may need repositioning) or
the antenna cabling
No GPS in 48 Hours: show that the transmitter has not synchronized to a time source in 48 hours
No 1PPS in 48 Hours: show that the time on the display has not been synchronized by 1PPS (1 Pulse Per
Second) for 48 hours
Clear Error Codes
To clear an error code that will stop the yellow and red LEDs from blinking, complete the steps below.
1. From the front panel, press right arrow
button once to access the Main Menu.
2. Use the down arrow button to select Diagnostic Error Codes, then press the right arrow
button once.
3. Use the down arrow button to scroll to the error, which is indicated by a preceding dot next to the error.
4. Press the right arrow
the error.
Primex Wireless
button once. The display will show when the error was logged. Note the time and data of
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5. Press the right arrow
button once.
6. Display will read: “Clear all errors?. Press the right arrow
button once.
7. “Yes” and “No” are displayed with a selection arrow.
a. Selecting "yes" followed by the pressing the ENTER button clears the errors.
b. Selecting “no” followed by pressing the ENTER button cancels the process and takes you back
to the main menu.
8. Wait several seconds for the time/date to be displayed.
NOTE: If the LEDs continue to flash, repeat procedure as there may be additional errors to be cleared. If same errors
continue to be logged, contact Technical Support.
Primex Wireless
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TROUBLESHOOTING XR TRANSMITTER
The topics in this section provided the common troubleshooting procedures for XR Transmitters. In addition to this
section, refer to the diagnostics codes available withing the LCD panel menu.
General Troubleshooting
Signal reception problems - system is configured for use with a GPS Receiver
Recommended action
1. Verify that the GPS receiver is properly connected to the transmitter.
2. Verify that the GPS receiver is properly mounted on a non-low-E glass window or on a rooftop or pole outside with
a clear view of the sky.
3. From the transmitter's LCD panel, verify its time source communication status.
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Check to assure that the GPS communication indicator
is showing on the display. If this symbol is displayed,
then the transmitter is communicating with the GPS receiver.
If the GPS communication indicator
is NOT displayed, then the transmitter, GPS receiver, or the connection
between transmitter and GPS receiver is defective. Check the GPS cable connections.
If the GPS communication indicator
is displayed but the three parentheses symbol
is not displaying a
sequence in motion, then the problem is with the GPS receiver or with its signal reception. Check to make sure
that the GPS receiver has a clear view of the sky and that its view is not obstructed.
GPS installation considerations
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The use of unshielded or standard shielded cables to extend the distance between the GPS receiver and the
transmitter beyond 50 feet can cause this failure mode. A special shielded cable with low resistance on the
voltage supply line is required for distances over 50 feet. The maximum distance using the special cable is 200
feet. If cable connections are good, replace the GPS receiver.
Double pane low-E glass windows are coated with a transparent metal layer that reflects infrared heat rays; this
will also reflect the GPS signal. The GPS receiver will not receive the signal through low-E windows.
When certain types of electronic light ballasts become defective they may radiate broadband noise, which can interfere
with wireless devices. While interference issues are unlikely with the Primex Wireless Clock System, high levels of noise
present in the 72-76MHz range could potentially cause clocks which are located far from the transmitter and also within
the close proximity of these ballasts to not receive a signal. Very limited instances have occurred in the past, which has
only been found to happen when ballasts become defective.
The transmitter or other system components may have experienced a potential lightning strike.
Recommended action
If you suspect your system has been struck by lightning, contact Primex Wireless Technical Support.
The transmitter front display does not light up.
This may be due to the an issue with the transmitter's power supply.
Recommended action
If the display does not light up, check the power supply connection to the transmitter and to the 120 VAC outlets.
Primex Wireless
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If this does not correct the problem, either the power supply or the transmitter may be defective.Contact Primex Wireless
Technical Support.
Display lights up, but is blank or very faint.
The transmitter may need to be replaced.
Recommended action
Contact Primex Wireless Technical Support.
The time and date on the transmitter front display is incorrect.
If the minutes and seconds are correct, but the hours are off or the day is off, then switches #5, #6, or #7 may be in the
wrong position.
Recommended action
Review and correct the switch settings.
Other than for the above reason, or the loss of the GPS signal, the transmitter, whose time is controlled by a GPS signal,
should never display the wrong time or date. If such an event occurs, please contact Primex Wireless Technical Support.
Interference has been noticed on other devices when the system is powered - 5 Watt and 30 Watt Models Only
If interference is noticed on televisions, radios or other wireless devices when the system is powered up, a scheduled
transmit option is available. This will allow the transmitter to broadcast only at predetermined times, minimizing the
possibility for interference.
Recommended action
Contact Primex Wireless Technical Support.
Primex Wireless
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Green LED - XR Transmitter
Review the common troubleshooting recommended actions that occur when the Green LED is illuminated or flashing.
What does it indicate when the Green LED has a steady light?
Transmitter is broadcasting time full power. Also, in start up, the LEDs light up as a part of the system test.
Recommended action
No action needed
What does is indicate when the Green LED is flashing?
The state is dependent upon the transmitter model as described below.
Mode: Transmitter
Transmitter is not broadcasting because of a user scheduled event that turned it off, such as a transmitter off request. For
external antenna models, the Transmitter will broadcast 8 hours on power up
Recommended action
No action needed
Mode: Transmitter
When the transmitter is in repeater mode it will flash once every hour for up to 20 seconds while being synchronized.
Recommended action
No action needed
Mode: All
Transmitter is having a schedule uploaded/downloaded. When verified the transmitter will return to normal state when
complete.
Recommended action
No action needed
What does it indicate of the Green LED is NOT illuminated?
The transmitter did not get an initial time and is not broadcasting, or a software/hardware error is preventing full
transmission output.
Recommended action
Contact Primex Wireless if yellow and red LEDs are off.
Primex Wireless
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Yellow LED - XR Transmitter
Review the common troubleshooting recommended actions that occur when the Yellow LED is illuminated or flashing.
What does it indicate if the Yellow LED is illuminated?
Mode: All
On startup, the LEDs light up as a part of the system test.
Recommended action
No action needed
What does it indicate if the Yellow LED is flashing and
, S, or R is displayed on LCD panel?
Mode: All
Error code: No 1PPS for 48 Hours.
With the connection symbol
, S, or R present.The time on the display has not been synchronized by 1PPS for 48 hours.
Recommended action
1. Check Time Source Connection.
2. Cycle power /Re-initialize the unit (unplug the transmitter, wait a few moments and then plug it back in)
3. Clear error from log.
4. If light and error message return, contact Primex Wireless.
Mode: Transmitter
Error Code: No GPS for 48 hours
The the GPS connection symbol
present.
The GPS has not acquired satellite communications, but the connection is good and operating properly.
Recommended action
1. Check placement of the GPS.
2. Cycle power/re-initialize the unit.(unplug the transmitter, wait for a few minutes and then plug it back in.
3. Clear error from log.
Primex Wireless
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Red LED Troubleshooting - XR Transmitter
Review the common troubleshooting recommended actions that occur when the Red LED is illuminated or flashing.
What does it indicate if the Red LED is illuminated?
Mode: All
On startup, all LEDs light up as a part of the system test.
Recommended action
No action needed
What does it indicate if the Red LED is flashing and the GPS connection symbol
is NOT displayed on the LCD panel?
Mode: Transmitter
No GPS Connection Detected - This error will appear after 1 minute during installation or after 10 seconds
Recommended action
1. Check all connections to the GPS.
2. Power cycle/re-initialize the unit (unplug the transmitter, wait a few moments and then plug it back in).
3. Clear error from log.
4. If light and error message return, contact Primex Wireless
What does it indicate if the Red LED is flashing - system with multiple transmitter(s) or repeater configuration?
Mode: Repeater
No Repeater Connection Detected, repeater command not received This error will appear after 65 minutes of no
communication from the repeater.
Recommended action
1. Check all connections.
2. Check all settings (make sure configured correctly see installation instructions).
3. Power cycle/re-initialize both the primary transmitter and repeater (unplug transmitter, wait a few moments and
then plug it back in).
4. Clear error from log.
5. If light and error message return, contact Primex Wireless
What does it indicate if the Red LED is flashing and Bad PLL error code?
Mode: Transmitter
Bad PLL - The transmitter is having trouble locking onto a channel.
Recommend action:
1. Power cycle to re-initialize the unit (unplug the transmitter, wait a few moments and then plug it back in).
2. Clear error from log.
3. If light and error message return, contact Primex Wireless
What does it indicate if the Red LED is flashing and Bad Output Power error code?
Primex Wireless
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Mode: Transmitter
Bad Output Power - The transmitter is not transmitting at the appropriate power level.
Recommended action
1. Power cycle/re-initialize the unit (unplug the transmitter, wait a few moments and then plug it back in).
2. Clear error from log.
3. If light and error message return, contact Primex Wireless.
What does it indicate if the Red LED is flashing for an External Antenna transmitter model?
Mode: Transmitter - External Antenna Model only
VSWR Errors - There is a problem with either the external antenna or the antenna cabling.
Recommended action
1. Check all connections.
2. Reposition Antenna.
3. Power cycle/re-initialize the unit (unplug the transmitter, wait a few moments and then plug it back in)
Clear error from log.
4. If light and error message return, contact Primex Wireless.
Primex Wireless
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SUPPORT
Primex Wireless Technical Support
Technical Support responds to specific questions about product features, system configuration, and troubleshooting. All
support services will be delivered in accordance with your organization's support agreement and warranties.
Contact Primex Wireless Technical Support
Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product
documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate
the problem.
When you contact Technical Support, please have the following information available:
l
Customer ID
l
Problem description
l
Device hardware information
l
Error messages
l
Troubleshooting performed before contacting Primex Wireless
l
Recent network changes (SNS products only)
Technical Support
Primex Wireless
Telephone
(800) 404-8112
Email
[email protected]
Fax
(262) 248-0061
Hours
7:00 am to 7:00 pm CST | Monday through Friday
Web
www.primexwireless.com
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WARRANTY
One Year Limited Warranty
Primex Corporation warrants this product to be free from defects in materials and workmanship for a standard of one year
from the date of purchase. Primex will at its sole option, repair or replace any components that fail in normal use. Such
repairs or replacements will be made at no charge to the customer for replacement parts. The customer will be responsible
for any transportation costs. This warranty does not cover failures due to misuse, abuse, accidental or unauthorized
alterations or repairs.
The warranties and remedies contained herein are exclusive and in lieu of all other warranties express or implied or
statutory, including any liability arising under any warranty or merchantability or fitness for a particular purpose, implied,
statutory or otherwise. In no event shall Primex be liable for any incidental, special, indirect or consequential damages,
whether resulting from the use, misuse or inability to use this product or from defects in the product. Some states do not
allow this exclusion or limitation of incidental or consequential damages so the above limitations or exclusion may not
apply to you.
To obtain warranty service: If after following the instructions in the product guide, you are certain the product is defective,
please contact Primex Wireless Technical Support to assist with troubleshooting the issue. If the issue cannot successfully
be resolved and the product is under warranty, an RMA (Return Material Authorization) will be generated. The RMA form
will be provided via email with detailed instructions for the return. All merchandise returned must be shipped to Primex
Wireless, Attn: Returns Dept., N3211 County Road H, Lake Geneva, WI 53147.
Primex Wireless retains the exclusive right to repair or replace the unit at its sole discretion. All merchandise returned must
be shipped to Primex Wireless, Attn: Returns Dept., N3211 County Road H, Lake Geneva, WI 53147. Primex Wireless retains
the exclusive right to repair or replace the unit at its sole discretion. Such shall be your sole exclusive remedy for any
breach of warranty.
Primex Wireless
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