Compact ICS 4.0 System Coordinator Guide

p0881596.book Page 1 Wednesday, November 18, 1998 4:50 PM
Compact ICS 4.0
System
Coordinator
Guide
Norstar and Meridian are trademarks of Northern
Telecom
© Copyright Northern Telecom 1998
www.uniquecomm.com
1800-265-9605
1-800-4 NORTEL
www.nortel.com/norstar
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Printed in Canada
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Table of Contents
Getting started with Norstar 1
Using this guide 1
Understanding programming 1
Before you start 2
What you’ll need to do programming 3
Using Buttons 3
Using the buttons under the display 5
The programming overlay 6
A map for working in programming 7
Starting and ending a session 11
Ending a session 11
Frequently used programming operations 13
Changing the time and date on the display 13
Adding or changing a system speed dial 15
Changing the name of a telephone 18
Changing the name of a line 20
Making changes to Call Forward No Answer 21
Making changes to Call Forward on Busy 23
Making Changes to Do Not Disturb on Busy 24
What would you like to do next? 26
Answering calls 27
Answering incoming calls with Hunt Groups 27
Answering an incoming call 27
Line buttons 28
What line indicators mean 28
Rings you may hear 28
Answering calls at a prime telephone 29
Using a central answering position (CAP) module 29
Customizing your CAP module 30
Monitoring telephones with the CAP module 31
Release button 31
Hearing aid compatibility 31
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Viewing information about a call on the display 32
Using Call Information for a particular call 32
Displaying Call Information before or after answering 33
Displaying Call Information for a call on hold 33
Making Call Display information appear automatically at a
telephone 34
Changing what information is shown first about a call 34
Picking up a call ringing at another telephone 35
Answering any ringing telephone using Directed Pickup 35
Answering any ringing telephone using Group Pickup 36
Changing a telephone’s pickup group 36
Trunk Answer 37
Answering a call using Trunk Answer 38
Answer buttons 38
Creating a Conference Call 39
Disconnecting one party 40
Independently holding two calls 41
Putting a conference on hold 41
Splitting a conference 41
Removing yourself from a conference 42
Listening to a call as a group 43
Canceling Group Listening 43
Using Handsfree/Mute 43
Answering calls without lifting the receiver 44
Making calls without lifting the receiver 44
Muting Handsfree 44
Changing a regular call to handsfree 44
Changing a handsfree to a regular call 45
Using Handsfree 45
Changing Handsfree for a telephone 46
Changing Handsfree Answerback for a telephone 47
Turning Privacy on or off for a call 48
Creating a conference by releasing privacy 48
Making a call private 48
Checking call length using Call Duration Timer 49
Disconnecting by accident 49
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Table of Contents / iii
Making calls 51
Choosing a line using a line button 53
Line pools 54
Using a line pool to make a call 54
Programming a memory button with a line pool feature code
55
Making calls from an ISDN terminal 55
Changing how you dial your calls 55
Using Standard Dial 56
Using Automatic Dial 56
Using Pre-dial 56
When the internal number you have called is busy 57
Priority Call 57
Making a priority call 57
Giving a telephone the ability to make priority calls 57
Using Ring Again 59
Turning on Ring Again 59
Canceling Ring Again 59
Auto Attendant 61
System Answer 61
Custom Call Routing (CCR) 62
CCR groups 63
Direct extension dialing 63
Customizing System Answer and CCR 64
Turning System Answer on or off 65
Turning CCR on or off 66
Choosing the attendant telephone 66
Changing the language used by System Answer and CCR 67
Setting the number of rings before System Answer answers a
call 68
Setting the number of rings before a caller hears the CCR
greeting 68
Adding or removing telephones from a group used with CCR
69
Using the pre-recorded greetings 70
Using customized greetings for System Answer and CCR 71
Time available for customized greetings 72
Recording customized greetings for System Answer and CCR
73
Programming or changing CCR destinations 76
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Testing your custom System Answer and CCR 76
Time savers for making calls 77
Storing a number on a memory button for Autodial 77
Adding an autodial button 77
Choosing a line for Autodial 78
Using intercom as the line for Autodial 78
Using Last Number Redial 80
Preventing a telephone from using Last Number Redial 80
Using Speed Dial 81
Making a speed dial call 82
Changing and adding System Speed Dials 82
Adding or changing User Speed Dial 82
Using Saved Number Redial 84
Saving a number 84
Dialing a saved number 84
Preventing a telephone from using Saved Number Redial 84
Handling many calls at once 87
Using Hold 87
Retrieving a held call 87
Holding automatically 87
Listening on hold 87
Holding a call exclusively 88
Using Call Queuing 88
Transferring calls 89
Using the transfer feature 89
Transferring a call 89
Transferring external calls 90
Canceling a transfer 91
Using Camp-on 92
Parking a call 94
Retrieving a parked call 94
Using Call Park 94
Using Callback 96
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Table of Contents / v
Forwarding your calls 97
Forwarding your calls to another Norstar telephone 97
Canceling Call Forward 97
Using Call Forward at your telephone 97
Overriding Call Forward 98
Changing the automatic Call Forward settings for a telephone
98
Changing Forward no answer 98
Changing the delay before a call is forwarded 99
Forward on busy 99
DND on Busy 100
Call Forward and Voice Mail 101
Line Redirection 101
Turning on Line Redirection 102
Canceling Line Redirection 103
Allowing a telephone to redirect calls 103
Turning the redirect ring for a telephone on or off 104
How Line Redirection is different from Call Forward 106
Using Line Redirection 106
Communicating in the office 109
Paging 109
Making a page announcement 109
Activating and deactivating the ability to page 110
Creating page zones 110
Using Page with external paging equipment 112
Sending messages using the display 112
Sending a message 112
Canceling a message you have sent 113
Viewing your messages 113
Replying to a message 114
Removing items from your message list 114
Viewing messages you have sent 115
Using Voice Call 116
Making a Voice Call 117
Muting Voice Call tones 117
Answering a Voice Call without touching your telephone 117
Preventing Voice Calls to your telephone using Voice Call Deny
117
Canceling Voice Call Deny 117
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Tracking your incoming calls 119
Using Call Log 119
Call Log options 120
Logging a call manually 120
Deleting old log items 121
Viewing your Call Log 121
Viewing a Call Log item 122
Erasing log items 122
Making a call using Call Log 122
Creating a password to your Call Log 123
Changing your Call Log password 123
Deleting an assigned password 124
Programming a telephone to log calls automatically 124
Using Voice mail 126
Customizing your telephone 127
Finding out what a button does using Button Inquiry 127
Making the display darker or lighter using Contrast adjustment
128
Changing the language on the display 128
English 128
French 128
Spanish 128
Programming a feature code onto a memory button 129
Programming feature buttons 129
Erasing a feature button 129
Applying button cap labels 131
Identifying the telephones 131
Norstar default button assignments 132
Moving line buttons 135
Changing the type of ring 136
Adjusting the Ring volume 137
Hiding the message or calls indication 137
Restoring the messages and calls indication 137
User Preferences 139
Using User Preferences 139
Changing button programming 140
Changing User Speed Dial 142
Changing Call Log options 143
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Changing how calls are dialed 143
Changing the language used on the display 143
Making the display lighter or darker 144
Changing the telephone’s ring 144
Programming Hunt Groups 147
Adding or removing members from a group 149
Moving members of a group 150
Assigning or unassigning lines to a group 151
Setting the distribution mode 152
Setting the hunt delay 153
Programming busy line setting 154
Programming the queue time-out 155
Programming the overflow set 156
Setting the name 157
Telephone features 159
Installing Norstar telephones 159
Naming a telephone or a line 161
Moving telephones 161
Stopping calls from ringing at your telephone using Do Not
Disturb (DND) 162
Stopping calls 162
Refusing to answer a call 162
Canceling Do Not Disturb 162
Using Do Not Disturb 162
Using Background Music 163
Turning Background Music off 163
Using the device attached to the internal analog terminal adapter
164
Using a data communication device with the I-ATA 170
Turning off tones that can interfere with data transmissions 170
Programming answering machines or modems to answer calls
automatically 170
Using the I-ATA with modems and fax machines 170
Troubleshooting for the device attached to the I-ATA 171
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ISDN 173
ISDN BRI 173
Line access from an ISDN terminal 174
ISDN BRI features 174
Network Name Display for BRI 174
Name and number blocking for BRI 175
Service provider features 175
Call Forward 176
Canceling Call Forward 176
Calling the number your calls are forwarded to 176
Automatic Call Back 177
Automatic Recall 177
ISDN BRI terminals 177
ISDN applications 177
Videoconferencing and video telephony 177
Desktop conferencing 178
File transfer 178
Telecommuting 178
Group 4 fax 178
Remote LAN access 178
Leased line backup 178
LAN to LAN bridging 178
Internet and database access 179
Using System features 181
Using alternate or scheduled services 181
Preventing certain calls from being made 181
Making additional telephones ring 181
Changing the lines used by outgoing calls 181
Turning Services on and off 182
An example of how to turn on a Service manually 183
Turning Services on and off using feature codes 184
Viewing the active Services from a two-line display telephone
185
Viewing the active Services from a one-line display telephone
185
Using passwords 187
Using a Basic password 188
Changing passwords 189
Clearing a Call Log password 190
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Table of Contents / ix
Using special telephones 190
Direct-dial 190
Changing the direct-dial telephone assignments 191
Hotline 192
Bypassing a Hotline 192
Making a telephone a hotline telephone 192
Control telephone 194
Using Set lock 194
Changing Set Lock programming for a telephone 195
Using an auxiliary ringer 195
Turning the auxiliary ringer for a telephone on or off 195
Using Host System dialing signals 196
Link 196
Preventing a telephone from using Link 196
Pause 197
Long Tones 198
Programmed Release 198
Run/Stop 199
Wait for Dial Tone 199
Using pulse dialing for a call 200
Using your Norstar system from an external location 200
Controlling access to your Norstar system 201
Direct inward system access (DISA) 201
Class of Service (COS) 201
Maintaining security 202
Accessing Norstar remotely over the public network 202
Tones 203
Using Class of Service (COS) passwords 203
Changing your Class of Service 204
General System features 205
Disconnect supervision 205
Hunt Groups 205
Internal numbers 205
Line assignment 206
Target line 206
Line pools 207
Overflow call routing 207
M7100 telephone 207
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Memory buttons 208
One-line display 208
Prime line 209
Private lines 209
Volume bar 209
Wall mounting 209
Troubleshooting 211
Using the alarm telephone 211
Reporting and recording alarm codes 211
Testing the telephone 211
Testing the telephone display 212
Testing the telephone buttons 213
Testing the speaker in the telephone handset 213
Testing the telephone headset 213
Testing the telephone speaker 214
Testing the power supply to a telephone 214
Common feature displays 215
Index 221
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/1
Getting started with Norstar
Your Norstar digital key system has many powerful features that
can be customized to keep up with changes in your workplace.
Using this guide
The person who is responsible for adding or moving telephones
or making changes to the system is called the system coordinator.
This guide is designed to give the system coordinator all the
information he or she needs to carry out these kinds of jobs.
The first section contains step-by-step instructions on changing
the time and date, deciding how many rings it takes before a call
is forwarded and other day-to-day programming. Once you
understand these basic steps, you can move on to the many other
features described in the second section of the guide, and refer to
the first section only from time to time.
You can look at the contents page for an overview of the features
that are available, or check the index for specific features or
messages displayed on your telephone.
Understanding programming
When your system is installed, your installer or customer service
representative programs it to work with your telephone lines,
with your private network, if you have one, and with optional
equipment. They customize the system for your office. All
programming is recorded in the Norstar Programming Record.
You may want to further customize your system. For example,
you can change how some features work, or adapt the system to
changes in your office. Programming allows you to change
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2 / Getting started with Norstar
settings that probably need to be updated regularly because of
staff turnover or new business contacts. You can also assign
features and program buttons on individual telephones.
There are four ways to customize and maintain your Norstar
system:
•
Initial programming is done for you by your installer or
customer service representative. It deals mostly with how
the system interacts with lines, telephones, and other
equipment.
•
Your programming as a system coordinator changes how
features work for the system, as needed. It requires a
system coordinator password.
•
A basic programming password is available to allow
individuals other than the system coordinator to make
changes without giving access to sensitive programming
capabilities.
•
Personal programming is available to anyone through the
Feature button on their Norstar telephone. It allows
individuals to change how their telephone works to suit
themselves.
Before you start
Before you begin programming, plan what changes you want to
make. Record the changes in the Norstar Programming Record
so that you have the information at hand. For example, if you are
going to program system speed dial numbers, fill out the page in
the Norstar Programming Record so that you have all the
numbers and codes handy once you start programming.
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Getting started with Norstar / 3
What you’ll need to do programming
Programming is done using a telephone that can show two lines
of information on its display. Examples of telephones with twoline displays are shown on page 3.
You need a programming overlay to show which buttons to press
when you are doing programming. See ‘‘The programming
overlay’’ on page 6.
When you use a telephone for programming, it is taken out of
service. This means it is unable to receive or make calls, and the
call forward features do not work. Do not use the main reception
telephone for programming because you may lose incoming
calls.
Using Buttons
The two-line telephone you use for everyday calling is used for
changes and maintenance. Examples of telephones with two-line
displays are shown in the illustration.
M7310
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M7324
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4 / Getting started with Norstar
The next illustration numbers the buttons that are used for both
day-to-day communication and programming on the M7310.
9
8
1
5
7
2
6
3
4
4
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Getting started with Norstar / 5
1 Dial pad
Used for dialing numbers when you are making
calls. It’s also used for entering numbers and
letters when you’re programming.
2 Display
Shows instructions for everyday calling as well as
for programming.
3 Display buttons
Have a variety of uses. The current use is shown
on the display above each button.
4 Memory buttons
Dial a number or feature code stored on the
button.
5 Dual memory buttons
Can store two numbers or feature codes (used
with the shift button).
6 Shift button
Press the shift button before a dual memory
button to activate the second number or feature
code stored on a dual memory button.
7 Feature button
Allows you to enter a feature code while using or
programming the telephone.
8 Hold button
Puts an active call on hold.
9 Release button
Hangs up an active call or ends programming.
The M7324 is different from the M7310 in two ways: it does not
have dual memory buttons (item 5) or a shift button (item 6).
Using the buttons under the display
The three display buttons are used both for telephone features
and programming, but what each button does depends on what
the display shows. Some display instructions that you may see
when making changes on the system are OK, CHANGE or COPY. In
this guide, display button instructions are underlined.
Display buttons
display button
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6 / Getting started with Norstar
The programming overlay
When you begin programming, a group of buttons on the
telephone become the buttons for moving through programming
headings and settings. The programming overlay is a paper
cutout (found at the front of this guide) that shows the directions
the four buttons take you when programming.
Placing the programming overlay
Norstar Programming Overlay
Heading
Show
Back
Next
Norstar Programming Overlay
Heading
Show
Back
Next
Shows you the
heading for the
current level
Moves you one
item back at the
current level
Norstar Programming Overlay
Heading
Show
Back
Next
Compact ICS 4.0 System Coordinator Guide
Shows you the
first setting
within
the level
Moves you one
item forward at
the current level
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Getting started with Norstar / 7
Programming buttons are active or inactive at different stages of
programming. A button is active (meaning you can use that
option), when the indicator next to it is lit ( or ).
ª º
A map for working in programming
The programming maps on page 9 and page 10 show the
headings you’ll see when you move through the display menu
and entering
after pressing
or
the password (the default password is
). The maps show you the choices under each
menu heading.
ƒ••Ç؈ÏÈÌ
ÅΘȈ
¤‹fl›fl
••ÊȘ‰
A Basic password can be used with a limited number of feature
and the codes for turning
codes, including
call services on and off. For more information, see ‘‘Using
passwords’’ on page 187.
Terminals&Sets
Terminals and sets - Customize the many features
used by telephones. You can change where a call is
forwarded, give a telephone a name, or allow certain
features to be used at a telephone. You can change
the button programming on any telephone on the
system.
Lines
Lines - Program names for each line.
Services
Services - Turn services on or off. These are Ringing
service, (often called night service) that allows
additional telephones to ring, Restriction service that
blocks certain kinds of calls and Routing Service that
decides what lines a call uses.
Sys speed dial
System speed dial - Program up to 70 different
telephone numbers so that people in your office can
dial them with a two-digit code.
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8 / Getting started with Norstar
Passwords
Passwords - Change the password you use for
programming, or erase a Call log password.
Time&Date
Time and date - Change the time, date, or both.
System prgrming
System programming - Change the settings for the
System Answer that handles the overflow when the
attendant set is busy, and Custom Call Routing
(CCR) that gives a caller a choice of where to direct
their call.
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Lines
Terminals&Sets
“
Enter digits or
press LIST
Show line:_
Enter digits or
press LIST
Show set:_
‘
ˆ
ˆ
(go to next item)
≠
ˆ
ˆ
Telco features
Name
ˆ
Restrictions
User prefernces ˆ
Name
Capabilities
(go to next level)
(go to previous item)
(go to previous level)
–
Key to Navigation:
1stDisplay
Called ID
Set restrns
Model
Button prgrming
User speed dial
Call log opt’ns
Dialing opt’ns
Language
Display cntrst
Ring type
Fwd no answer ˆ
Fwd on busy
ˆ
DND on busy
Handsfree
HF answerback
Pickup grp
Page zone
Paging
D-Dial
Priority call
Hotline
ˆ
Aux. ringer
Allow redirect
Redirect ring
Set lock
Allow last no
Allow saved no
Allow link
Extrnl#
Intrnl#
Fwd to
Fwd to
Fwd delay
(black box) = items are in a list
Use prime line
Legend:
Name (grey text) = appears only if needed to complete programming
Enter digits (italic text) = instructions or descriptions
(grey box) = enter an extension number, line
number, or speed dial number
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Getting started with Norstar / 9
Compact ICS 4.0 System Coordinator Guide
Compact ICS 4.0 System Coordinator Guide
Enter digits or
press LIST
Speed dial #:_ ˆ
* See ‘‘Programming Hunt Groups’’ on page 147.
Sys Prgrming
Time&Date
Passwords
Sys speed dial
Services
*
Business Name
Hunt Groups*
ˆ
Auto Attendant ˆ
Hour
Minutes
Year
Month
Day
Progrmng pswds
Call Log pswds ˆ
add/change tel#
Use prime line
Display digits
Name
Routing service ˆ
Restrn service ˆ
Ringing service ˆ
ˆ
ˆ
ˆ
Show Group
Member DNs
Line assignment
Mode
Hunt Delay
If Busy
Q Timeout
Overflow
Name
CCR
System Answer ˆ
Language
Attd Set
Show set:_
Enter digits or
press LIST
Sched:Sched 6
Sched:Night
Sched:Evening
Sched:Night
Sched:Lunch
Sched:Evening
Sched:Night
Sched:Sched 4
Sched:Lunch
Sched:Evening
Sched:Sched
Sched:Sched
4 5
Sched:Lunch
Sched:Sched
6
Sched:Sched
Sched:Sched 4 5
Sched:Sched
6
Sched:Sched 5
After__rings
CCR groups
After__rings
First
Second
ˆ
Sys admin 23646
Basic 22742
Log pswd
Enter digits or
press LIST
Show group:_
ˆ
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10 / Getting started with Norstar
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Getting started with Norstar / 11
Starting and ending a session
As system coordinator the first steps in making any change to the
Norstar system are always the same.
Jan 1
12:00pm
Feature:
Password:
Press
ƒ
.
••Ç؈ÏÈÌ
••¤flfl‹››
ÅΘȈ¤‹fl›fl
Press
pressing
RETRY
Terminals&Sets
. It’s the same as
.
Press
). Press RETRY
to re-enter the password if it is entered wrong.
The display shows the first of the seven headings
available for administration programming.
ÅΘȈ
is the password, unless the password has been changed.
Check the Norstar Programming Record for the most recent password.
Ending a session
®
Display digits:Y
CHANGE
Press
End of session
After a few seconds, the time and date reappears on
the display.
to end the session.
The system goes ahead with any changes you make to
programming as soon as you move away from a setting, either by
using the navigation buttons or
.
®
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12 / Getting started with Norstar
You can see if the changes you have made to telephone
programming have taken effect by pressing the UPDATE display
key. The display shows you how many telephones have not been
updated.
Press DNs to see the specific extensions where programming
changes have not taken effect yet. Items disappear from the list
as they are updated.
Record any changes you make in the Norstar Programming
Record. If there is a problem with the system, the installer needs
to see a history of the changes you have made. Remember to
inform people in your office of any changes you have made that
affect them. For example, you may change system speed dial
codes or change the number of rings before an unanswered
telephone is forwarded.
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/ 13
Frequently used programming
operations
The following sections highlight the most frequently used
programming operations. To consult these or other programming
operations, see either the Table of Contents or the Index.
Changing the time and date on the display
Jan 1
12:00pm
Feature:
Password:
Press
ƒ
.
••°›fl‹
••ÊȘ‰
¤¤‡›¤ ıÅÍÈÇ ¤‹fl›fl
ÅΘȈ
Press
as
(which is the same
).
Press
RETRY
(
) or
(
)
The passwords can be changed. See ‘‘Using passwords’’ on page 187 for more
information.
Entering letters and numbers using the dial pad
first press
fourth press
second press
third press
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14 / Frequently used programming operations
In this example, you are changing the time to 1:30 p.m.
Hour:01
NEXT
CHANGE
Hour:___
CANCL
Press CHANGE.
Press the dial pad buttons to enter the hour. Use two
digits for all hours. The clock on the display shows
either one or two digits.
AM
OK
The display prompts you to choose a.m. or p.m.
CHANGE Press CHANGE and OK to select p.m.
Hour:01
NEXT
CHANGE
Minutes:00
NEXT
CHANGE
Minutes:___
CANCL
Press NEXT.
Press CHANGE.
Press the dial pad buttons to enter the minutes.
If you are only changing the time and not the date, press
session.
®
to end your
In this example, you are changing the date to July 15, 1998.
Minutes:30
NEXT
CHANGE
Year:97
NEXT
CHANGE
Year:___
CANCL
Year:98
NEXT
Press NEXT.
Press CHANGE.
Press the dial pad buttons to enter the year.
CHANGE
Press NEXT.
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Frequently used programming operations / 15
Month:01
NEXT
CHANGE
Month:___
CANCL
Press CHANGE.
Press the dial pad buttons to enter the month.
Use numbers for the months: 01 is January; 12 is December.
Month:07
NEXT
CHANGE
Day:01
NEXT
CHANGE
Press NEXT.
Press CHANGE.
Day:___
CANCL
Press the dial pad buttons to enter the day.
Day:15
CANCL
Press
®
to end your session.
End of session
The clock controls the schedules used for services such as
ringing and routing services.
After a power failure, the clock is behind by the length of time
power was lost. For example, if the power is out for two minutes,
the clock is two minutes behind.
Adding or changing a system speed dial
You program a speed dial on your Norstar so that anyone in your
office can dial a frequently used number using a two-digit code.
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16 / Frequently used programming operations
To change a speed dial that already exists, follow the same steps.
The new programming overwrites the previous number and
settings.
ƒ
Begin the programming session
Jan 1
12:00pm
Press
Feature:
Press
Password:
Press
RETRY
Choose a speed dial code
Terminals&Setsˆ
Press
Sys Speed Dialˆ
Press
Speed dial #:___
Press
LIST
.
••¤flfl‹››
.
¤‹fl›fl
.
‘
≠
three times.
.
‚⁄
.
You can pick any system speed dial code between 01 and 70.
Speed dial #:01ˆ
Press
FIND
≠
.
Add or change the telephone number
01:No number
01:___
CANCL
CHANGE
OK
Press CHANGE.
Use the dial pad to program the telephone number
that you want to add. The telephone number can be
up to 24 digits long.
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Frequently used programming operations / 17
01:nnnnnnnn__
CANCL
BKSP
Your display shows the telephone number, and not
OK n’s as shown here. Press OK.
‘
Select a line for the speed dial code
01:nnnnnnnn
CLR
CHANGE
Press
Use prime line
CHANGE
Press CHANGE to see your options: Use prime line, a
specific line (for example Use line: 01), a line pool
(for example Pool code:71), or Use routing tbl.
.
Stop pressing CHANGE when the display shows the prime line again.
Use prime line
CHANGE
In this example, the system selects the prime line
automatically (the most common choice), to dial
speed dial code 01.
If you assign a specific line to a system speed dial number, only telephones with
an appearance of that line can use the speed dial number.
‘
Choose what shows up on the display
Press
Use prime line
CHANGE
.
Your choices are Yes and No. Yes means the display
Display digits:Y
CHANGE shows the telephone number. Press CHANGE.
No means the display shows a name for the code.
Display digits:N
CHANGE
Program a name for a speed dial
The system has a standard name to display, so it is not necessary for you to
program one. However, if you have chosen not to display the telephone number,
you may want a specific name.
Display digits:N
CHANGE
P0881596 Issue 02
Press
‘
.
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18 / Frequently used programming operations
≠
Name:Sys Spd Di...
CHANGE
Press
...al 01 ...
This is the name the display shows if you don’t
change it. Press CHANGE.
CHANGE
Name:___
-->
.
Decide the name you want to give to the speed dial
code.
Press the telephone’s numeric dial pad button that has the first letter of the
name until the display shows the letter you want.
Name:S
BKSP
-->
Name:S__
<-BKSP
-->
Press -->.
Use the dial pad and --> until you have the entire
name.
The name can be up to 16 characters long, including spaces.
Press # on the numeric dial pad to add spaces.
Name:SAVINGS BANK
<-BKSP
-->
Press
Name:SAVINGS BA...
CLR
CHANGE
Press
Or you can press
number.
–
‘
.
®
, then
to end your session.
‘
to program another speed dial
End of session
Changing the name of a telephone
ƒ
Begin the programming session
Jan 1
12:00pm
Press
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.
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Frequently used programming operations / 19
Feature:
Password:
Press
Press
RETRY
••¤flfl‹››
.
¤‹fl›fl
.
≠
Change the name of a telephone
Terminals&Setsˆ
Show set:___
Press
.
Enter the internal number (DN) of the telephone or
LIST voice mail extension. In this example, it’s 21.
If the set has already been given a name, it appears after DN: on the display.
21:21ˆ
Press
FIND
Name:21
≠ ‘
then
.
This is the name the display shows if you don’t
CHANGE change it. Press CHANGE.
Decide what name you want to give to the telephone number.
Name:___
Name:J
Press the telephone’s numeric dial pad button that
--> has the first letter of the name until the display shows
the letter you want.
BKSP
-->
Press -->.
Name:J___
<-BKSP
Use the dial pad and --> until you have the entire
--> name.
Name:JEAN B
<-BKSP
-->
Press
‘
to use the name you have entered.
The name can be up to 7 characters long, including spaces.
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20 / Frequently used programming operations
Name:JEAN B
CLR
Press
CHANGE
®
to end your session.
––
You can press
press
once to continue programming this telephone, or
twice to return to the Terminals and Sets heading.
End of session
Changing the name of a line
ƒ
Begin the programming session
Jan 1
12:00pm
Press
Feature:
Password:
Press
Press
RETRY
.
••¤flfl‹››
.
¤‹fl›fl
.
‘
Change the name of a line
Terminals&Setsˆ
Press
Linesˆ
Press
Show line:______
LIST
≠
.
.
Enter the three-digit number of the line you want to
name. In this example, it’s line 002.
This is the name the display shows if you don’t change it.
Line002:Line002ˆ
FIND
Press
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≠
.
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Frequently used programming operations / 21
Name:Line002
CHANGE
Press CHANGE.
Decide what name you want to give to the line.
Name:___
-->
Name:L
BKSP
-->
Name:L___
<-BKSP
-->
Press the telephone’s numeric dial pad button that
has the first letter of the name, until the display
shows the letter you want.
Press -->.
Use the dial pad and --> until you have the entire
name.
The name can be up to 7 characters long, including spaces.
Name:LOCAL
<-BKSP
Name:LOCAL
CLR
Press
-->
Press
CHANGE
‘
®
to use the name you have entered.
to end your session.
– –
You can press
once to continue programming this line, or press
twice to return to the Lines heading.
End of session
Making changes to Call Forward No Answer
ƒ
Begin the programming session
Jan 1
12:00pm
Feature:
P0881596 Issue 02
Press
Press
.
••¤flfl‹››
.
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22 / Frequently used programming operations
Password:
Press
RETRY
¤‹fl›fl
.
≠
Change where a call goes when there is no answer
Terminals&Setsˆ
Show set:___
Press
LIST
.
Enter the internal number (DN) of the telephone or
voice mail extension. In this example, it’s 25.
If the set has been given a name, it appears on the display.
25:25
Press
FIND
≠
≠
.
Capabilitiesˆ
Press
Fwd no answerˆ
Press
Fwd to:None
Press CHANGE and enter the internal number where
you want the calls to be sent. In this example, it’s 21.
Fwd to:21
CLR
CHANGE
≠
.
.
CHANGE
You can press CLR to change the destination back to None.
‘
Change the number of times the telephone rings before it is forwarded
Fwd to:21
CLR
Press
CHANGE
.
Use the CHANGE button to choose the number of times
Forward delay:4
CHANGE the telephone rings before it is forwarded.
Your choices are 2, 3, 4, 6 and 10 rings.
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Frequently used programming operations / 23
Press
Forward delay:3
CHANGE
®
to end your session.
–
–
You can press
telephone, or press
heading.
to continue programming capabilities for this
four times to return to the Terminals and Sets
End of session
Tip - If the Norstar set is a member of a Hunt Group, the
Call Forward no answer feature is overridden and the
Hunt Group call continues to ring until the hunt time has
expired. For more information on Hunt Groups see
‘‘Programming Hunt Groups’’ on page 147.
Making changes to Call Forward on Busy
ƒ
Begin the programming session
Jan 1
12:00pm
Press
Feature:
Password:
Press
Press
RETRY
.
••¤flfl‹››
.
¤‹fl›fl
.
≠
Change where a call goes when a telephone is busy
Terminals&Setsˆ
Show set:___
Press
.
Enter the internal number (intercom number) of the
LIST telephone extension. In this example, it’s 25.
If the set has been given a name, it appears on the display.
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24 / Frequently used programming operations
25:25
Press
FIND
Capabilitiesˆ
Press
Fwd no answerˆ
Press
Fwd on busy. . .
Press
Fwd to:None
≠
≠
‘
≠
.
.
.
.
Press CHANGE and enter the internal number where
CHANGE you want the calls to be sent. In this example, it’s 21.
You can press CLR to change the destination back to None.
Fwd to:21
CLR
Press
CHANGE
®
to end your session.
‘
–
You can press
telephone, or press
heading.
to continue programming capabilities for this
three times to return to the Terminals and Sets
End of session
Tip - If the Norstar set is a member of a Hunt Group, the
Call Forward on busy feature is overridden and the Hunt
Group call continues to ring until the hunt time has
expired. For more information on Hunt Groups see
‘‘Programming Hunt Groups’’ on page 147.
Making Changes to Do Not Disturb on Busy
When you are on a call and a second call comes in, your
telephone rings softly to alert you to the second call. You can turn
this feature on or off for each telephone.
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Frequently used programming operations / 25
ƒ
Begin the programming session
Jan 1
12:00pm
Press
Feature:
Press
Password:
Press
RETRY
.
••¤flfl‹››
.
¤‹fl›fl
.
≠
Change Do Not Disturb on Busy
Terminals&Setsˆ
Show set:___
Press
LIST
.
Enter the internal number (intercom number) of the
telephone extension. In this example, it’s 25.
If the set has been given a name, it appears on the display.
25:25
Press
FIND
≠
≠
.
Capabilitiesˆ
Press
Fwd no answerˆ
Press
DND on Busy:N
Press CHANGE to turn the feature on.
DND on Busy:Y
CHANGE
CHANGE
‘
.
twice.
A second press turns it off again. Press
your session.
®
to end
‘
–
You can press
telephone, or press
heading.
P0881596 Issue 02
to continue programming capabilities for this
three times to return to the Terminals and Sets
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26 / Frequently used programming operations
End of session
Tip - If the Norstar set is a member of a Hunt Group and
the set activates this feature, the set does not receive
notification of incoming Hunt Group calls while on a call.
The DND on busy feature overrides the Hunt Group. For
more information on Hunt Groups see ‘‘Programming
Hunt Groups’’ on page 147.
For more information on Call Forward and similar settings, see
‘‘Forwarding your calls to another Norstar telephone’’ on page
97.
What would you like to do next?
Some of the most common programming tasks are listed below.
For a comprehensive list of settings and instructions, see either
the Table of Contents or the Index.
Redirect calls coming in on a line.
See ‘‘Turning on Line
Redirection’’ on page 102.
Allow individuals to answer calls that are
ringing at another telephone.
See ‘‘Picking up a call ringing at
another telephone’’ on page 35.
Assign telephones to different zones for
paging.
See ‘‘Paging’’ on page 109.
Turn the night service on and off.
See ‘‘Making additional
telephones ring’’ on page 181.
Use a basic password so others can take
care of programming such as changing
user speed dials, changing names,
changing the time and date, and
activating Auto Attendant features.
See ‘‘Using passwords’’ on page
187.
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Answering calls
Answering incoming calls with Hunt Groups
Your Norstar system now allows you to establish Hunt Groups
in your system. Hunt Groups are a group of Norstar set DNs
that can be called by a single directory number. The Hunt
Groups feature ensures calls are easily routed to the
appropriate people. You can program
•
the members for a Hunt Group
•
member position within a Hunt Group
•
how calls are distributed
•
how long a call spends looking for available members
•
what happens if all members are busy
For more information on Hunt Groups see ‘‘Programming
Hunt Groups’’ on page 147.
Answering an incoming call
There are three indications of an incoming call: ringing, a line
button flashing, and a message on the display. You may not
necessarily receive all three indications for any particular call.
For example, you may have a line that has been set up not to
ring at your telephone. If so, you see only a flashing line
button. There are many possible combinations, depending on
how your system is set up. See ‘‘Choosing a line using a line
button’’ on page 53 for more information on the use of lines.
If you receive a priority call and your telephone has no free
internal line buttons, you cannot transfer the priority call, you
must accept or release it.
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28 / Answering calls
Line buttons
One line button for each line is assigned to your telephone.
Press the line button to select the line you want to answer or
use to make a call. Having several line buttons allows you
immediate access to more than one line.
The M7100 telephone has two intercom paths which are used
instead of line buttons to answer and make calls. Each M7100
can be assigned two lines. You can press
to switch
between two calls, one active and one on hold.
˙
º
º
º
º
What line indicators mean
Flashing on and off for
equal lengths of time
There is an incoming call on the line.
Flashing on and off more
quickly
You have placed a call on hold.
Flashing on for longer
than off
Someone else has put a call on hold
on that line.
On, not flashing
You are connected to the call on that
line or the line is in use elsewhere.
Off
The line is free.
Rings you may hear
A double beep every ten
seconds
A call has been camped to your telephone.
A long single ring
There is an external call on the line for you.
A shorter double ring
There is an internal call on the line for you or
a call is being transferred to you.
A brief single ring
A call is being redirected on one of your
redirected lines. You cannot answer this call.
Three beeps descending
in tone
You are receiving a priority call.
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Answering calls / 29
Answering calls at a prime telephone
Each line in a Norstar system can be assigned a prime
telephone. Calls not answered at their normal destinations are
transferred to the prime telephone. The prime telephone is
usually the attendant’s telephone. The installer or customer
service representative programs a prime telephone for a line.
Displays
DND from 21
The person at telephone 21 has forwarded a
call to you using Do Not Disturb.
DND transfer
The system has transferred a call to you from
a telephone with Do Not Disturb turned on.
DRT Line001
Nobody answered this call so the system
transferred it to you.
Line001 callback
CALLBACK
Someone has camped, parked or transferred
a call on line 001, but no one has answered
it. Press CALLBACK or the line button to
connect to the call.
Line001 to prime
There is no telephone that can receive a call
on line 001 so the system has transferred it
to you.
Line002>Line052
The call coming in on line 002 was intended
for target line 052. Line 052 is busy so the
call has come to you.
For other displays, see ‘‘Common feature displays’’ on page 215.
Using a central answering position (CAP) module
A central answering position (CAP) is a Norstar M7324
telephone and a CAP module that your installer or customer
service representative programmed as a CAP. It is best if the
CAP is the prime telephone and direct-dial telephone for the
lines and telephones it serves
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30 / Answering calls
.
M7324 telephone
CAP module
A CAP module is an add-on device that provides 48 extra
memory or line buttons. You can connect one Norstar CAP
module to the telephone to increase the number of lines it can
handle.
When a CAP module is first plugged into your telephone,
some of the module buttons are already programmed to dial an
internal number.
Customizing your CAP module
If your installer has programmed the CAP module to be the
central answering position for your system, you can move
external lines onto the CAP module by using
. See ‘‘Moving line buttons’’ on page
135.
ƒ•°⁄
Any of the buttons on your CAP module that do not select lines
can be programmed to dial internal or external numbers
automatically. You can program features onto CAP module
buttons. See ‘‘Time savers for making calls’’ on page 77 and
‘‘Customizing your telephone’’ on page 127 for information
on programming memory buttons.
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Answering calls / 31
Monitoring telephones with the CAP module
The indicators ˆ beside internal autodial buttons on your CAP
module show the status of Norstar telephones.
The indicator is on when the telephone has:
•
an active call
•
Do Not Disturb turned on
The indicator is off when a telephone has:
•
no active call
•
a call on hold and no other active call
Tip - You can send up to 30 messages from a CAP.
®
®
Release button
Pressing
down.
ends a call. You do not have to put the receiver
also ends feature programming.
®
ƒ
While you are on a call, do not press
to end a feature you
are using. If you do, you disconnect the call. Use
instead.
Hearing aid compatibility
The receivers on all Norstar telephones are compatible with
hearing aids as defined in the FCC rules, Part 68, section
68.316. Not all hearing aids are optimized for use with a
telephone.
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32 / Answering calls
Viewing information about a call on the display
If you subscribe to Call Display services from your local
telephone company, one line of information about an external
caller is displayed after you answer. Depending on the setting
and the external information available, either the caller's name
or telephone number is displayed.
When you transfer an external call to another Norstar user, this
information is displayed on the recipient's telephone.
Call Display information becomes available between the first
and second ring of an incoming call. If you answer before the
Call Display information is available on your display, and you
press
, you see only the line number or
line name.
ƒ°⁄⁄
To use logging features with Call Display, see ‘‘Using Call
Log’’ on page 119.
ƒ°⁄⁄
Using Call Information for a particular call
Call Information allows you to see information about
incoming calls. This information is more detailed than the Call
Display information you can receive automatically. For
external calls, you can display the caller's name, telephone
number, and the line name. For an internal call, you can
display the caller’s name and their internal number. You can
see information for ringing, answered, or held calls.
Call Information is available for calls even if they have been
transferred, forwarded or rerouted in some way.
Names and numbers for external calls are displayed only if
you have subscribed to Call Display services from your
telephone company.
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Answering calls / 33
Tip - Call Log displays the same information as Call
Information, along with the date and time of the call, and
the number of times the caller called.
Displaying Call Information before or after answering
To find out who is calling or to display information about your
current call:
1. Press
ƒ°⁄⁄
£
.
2. Press
or VIEW to display more information about an
external call.
Call Display information becomes available between the first
and second ring of an incoming call. If you answer before the
Call Display information is available on your display, and you
press
, you see only the line number or
line name.
ƒ°⁄⁄
ƒ°⁄⁄
Displaying Call Information for a call on hold
1. Press
. The display reads ˆSelect a
call.
2. Select the line on hold. Information about the call is
displayed.
£
3. Press
or VIEW to display more information about an
external call.
Tip - If your telephone automatically displays Call
Display information for a call, you need to press
before you can press
or VIEW to
display more information about the call.
ƒ°⁄⁄
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34 / Answering calls
Making Call Display information appear automatically at a
telephone
Each telephone that rings for an external line can display Call
Display information for that line. After the call is answered,
Call Display information is always shown at the telephone that
answered the call. Your installer or customer service
representative can program telephones to have automatic Call
Display.
This feature is not available to ISDN terminals.
Changing what information is shown first about a call
Depending on the services you subscribe to, Call Display
information may contain up to three parts: the name of the
caller, the number of the caller, or the name of the line in your
Norstar system that the call is on. For each telephone, you can
determine which information is displayed first.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘
≠
.
2. Press
password).
(the default System Coordinator
3. Press
and enter the internal number of the
telephone you want to program.
4. Press
5. Press
6. Press
.
four times.
.
7. Choose a setting at 1stDisplay: using the CHANGE button.
The choices are Name, Numbr or Line.
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Answering calls / 35
You may see Unknown name or Unknown number on the
display if the information is not available from your telephone
company. You may see Private name or Private number
on the display if the caller blocks that information.
Picking up a call ringing at another telephone
You can pick up a call ringing at another telephone using
Directed Pickup or Group Pickup.
ƒ‡fl
Answering any ringing telephone using Directed Pickup
You can answer any telephone that is ringing in your Norstar
system.
1. Press
ƒ‡fl
.
2. Enter the internal number of the ringing telephone.
Call Pickup cannot be used to answer private lines.
To use Call Pickup (Directed Pickup), the telephone must be
ringing. If, for example, the auxiliary ringer is ringing, but the
call is not ringing at a telephone, the call cannot be answered
using Directed Pickup. It must be answered normally at a
telephone that has a flashing indicator for the call, or by using
Trunk Answer. You can answer a call that is ringing because
someone has transferred the call to a telephone and the call is
ringing on an intercom button.
Tip - Directed pickup can retrieve calls that are ringing
on an Answer DN. While you may enter the internal
number of the telephone you hear ringing, it may be calls
from another telephone you are answering.
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36 / Answering calls
ƒ‡fi
Answering any ringing telephone using Group Pickup
Your Norstar system can be divided into four pickup groups.
If you are a member of a pickup group, you can pick up a call
that is ringing at any telephone in your pickup group.
Press
ƒ‡fi
.
Group Pickup cannot be used to retrieve a camped call.
If there is more than one incoming call at a telephone in a
pickup group, a call ringing on an external line is answered
first followed by calls on the prime line and, finally, calls on
internal lines.
Tip - A Hunt Group call ringing at a Norstar set DN that
is also a member of a call pickup group can be picked up
by any Norstar set in that call pickup group. For more
information on Hunt Groups see ‘‘Programming Hunt
Groups’’ on page 147.
Changing a telephone’s pickup group
Telephones can be put into and taken out of pickup groups.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
2. Press
password).
.
(the default System Coordinator
3. Press
and enter the internal number of the
telephone you want to program.
4. Press
Compact ICS 4.0 System Coordinator Guide
twice.
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5. Press
‘
Answering calls / 37
five times.
6. Press CHANGE at Pickup grp: to assign the telephone to
pickup group 1, 2, 3, or 4, or to None.
Displays
Already joined
You are already connected to the telephone
that made the call you are trying to pick up.
This can happen if you are on a call to a
co-worker, your co-worker dials the number
of a telephone in your pickup group, and you
attempt to pick up that call.
Pickup denied
There is no call that you can pick up or the
call that was ringing has already been
answered.
You have tried to pick up a call on someone
else's private line.
Pickup:
Enter the internal number of the telephone
that is ringing. (You may use an internal
autodial button to do this.)
If you decide not to answer a ringing call after
you have activated Directed Pickup, press
.
ƒ
Trunk Answer
ƒ°‚‚
The Trunk Answer feature allows you to answer a ringing call
anywhere in the system from any telephone in the system. The
line you are answering does not have to appear or ring at the
telephone you are using.
Trunk Answer works only with calls that are ringing on lines
for which a Ringing Service schedule is active and if Trunk
Answer is enabled by your installer or customer service
representative.
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38 / Answering calls
ƒ°‚‚
Answering a call using Trunk Answer
Press
.
Tip - If there is more than one incoming call on lines in a
Ringing Service, the Trunk Answer feature picks up the
external call that has been ringing the longest.
Displays
Line denied
You have tried to pick up a call on someone
else’s private line.
Pickup denied
The call that is ringing is on a line that is not
in a Ringing Service.
Answer buttons
You can use an Answer button to monitor calls on another
person’s telephone. All calls to the monitored Norstar
telephone appear on the Answer button.
Answer buttons are useful for attendants who monitor
incoming calls for one or several other people. For example, a
secretary may have appearances for three different bosses on
her answer buttons. Once a call for boss A is answered by the
secretary, the appearance stops at that boss’ set. This allows
for another (simultaneous) call to come in on the same line.
The same is true for boss B and boss C. When incoming call
traffic becomes high, the calls can then be routed to a Hunt
Group to optimize call handling. For more information on
Hunt Groups see ‘‘Programming Hunt Groups’’ on page 147.
The Answer button setting in Featr settings programming
allows you to determine what types of calls alert at the
telephone. Your choices are: Basic, Enhanced and Extended.
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Answering calls / 39
See the Norstar Modular ICS 4.0 Installer Guide for more
information.
M7100N telephones and ISDN terminals cannot be assigned
Answer buttons to monitor other sets, but they can be
monitored.
You cannot make calls using Answer buttons.
If more than one call is ringing at someone’s telephone, the
first call appears on the attendant’s Answer button. Any
subsequent calls appear on intercom buttons, if they are
available.
Tip - More than one attendant may have an Answer
button for a single telephone. This allows two or more
attendants to handle calls for a busy person.
Each telephone can handle calls for up to eight other
people using a separate Answer button for each person.
Creating a Conference Call
ƒ‹
You can talk to two people at once.
ƒ‹
1. Make sure you have two calls, one active and one on hold.
2. Press
.
3. Press the appropriate button to retrieve the held call (this is
automatic on the M7100 telephone).
You can create a conference when you are on a call.
ƒ‹
1. Make a second call.
2. Press
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40 / Answering calls
3. Press the button where the first call is on hold to create a
conference.
Only the person who established the conference can process
the conference by using the procedures described in this
section.
Tip - You can create a conference by releasing privacy
on a call. See ‘‘Turning Privacy on or off for a call’’ on
page 48.
Disconnecting one party
You can disconnect one party from a conference and continue
talking to the other.
On an M7208, M7310 or M7324 telephone:
1. Press the line button of the call that you want to disconnect.
The call that you want to keep is automatically put on hold.
2. Press
®
. The call is disconnected.
3. Press the line button of the held call to speak to the
remaining person.
ƒ£‹
˙
®
˙
On an M7100 telephone:
1. Press
, to place one caller on hold. Press
again, to put the caller you want to keep on
hold.
2. Press
. The call is disconnected.
3. Press
Compact ICS 4.0 System Coordinator Guide
to speak to the remaining party.
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Answering calls / 41
Independently holding two calls
For all Norstar telephones except the M7100 telephone, you
can put the two people in a conference call on hold
independently so that they cannot talk to each other.
1. Press the line button of one person. The other person is
automatically put on hold.
2. Press
˙
. The second person is put on hold.
You can re-establish the conference.
ƒ‹
1. Take one call off hold.
2. Press
.
3. Take the other call off hold.
Putting a conference on hold
You can put a conference on hold, allowing the other two
people to continue speaking to each other by pressing
.
˙
˙
You can reconnect to the conference by pressing either of the
held line buttons. For the M7100 telephone, press
.
Splitting a conference
You can talk with one person while the other person is on hold.
On an M7208, M7310 or M7324 telephone:
Press the line button of the person you want to speak to.
The other person is automatically put on hold.
ƒ£‹
˙
On an M7100 telephone:
1. Press
2. Press
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. The first party is on hold.
, if necessary, to switch parties.
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42 / Answering calls
ƒ‹
You can re-establish the conference.
1. Press
.
2. Take the held call off hold. This is not necessary for the
M7100 telephone.
Removing yourself from a conference
ƒ‡‚
You can remove yourself from a conference, and connect the
other two callers through your Norstar system.
Enter the Transfer feature code
ƒ‡‚
.
When you remove yourself from a conference using the
Transfer feature, and both callers are from outside your
system, one of the callers must have called you on a disconnect
supervised line, or the call is disconnected.
Displays
3 parties only
You are trying to add a fourth party to your
conference call, or to join two conferences
together. Release one call from the
conference before adding another, or keep
the two conferences separate.
Conf. on hold
You have put a conference call on hold.
Conference busy
You have tried to make a conference call, but
your system is already handling its maximum
of four conference calls.
Line001
You are on a conference with the two lines or
telephones shown. You can drop out of the
conference and leave the other two parties
connected (Unsupervised Conference) by
pressing TRANSFER or entering the Transfer
feature code.
21
TRANSFER
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Answering calls / 43
Press held line
You have activated the Conference feature
with one call active and another on hold.
Press the line of the call on hold to bring that
person into the conference.
For other displays, see ‘‘Common feature displays’’ on page 215.
ƒ°‚¤
ƒ°‚¤
Listening to a call as a group
To allow people in your office to listen in on a call using
Group Listening, press
.
You hear the caller’s voice through your telephone’s speaker.
Continue to speak to the caller through the telephone receiver.
Your telephone’s microphone is off, so the caller does not hear
people in your office.
ƒ£°‚¤
ƒ£°‚¤
Canceling Group Listening
Group Listening is canceled automatically when you hang up
or when you press
.
Tip - Keep the receiver away from the speaker, or you
may hear feedback. The higher the volume, the more the
feedback. Press
to prevent feedback when hanging
up.
®
Using Handsfree/Mute
The ability to use Handsfree has to be turned on or off for each
telephone. The type of Handsfree can be changed. See
‘‘Changing Handsfree for a telephone’’ on page 46.
You must turn on Handsfree for a telephone to be able to use
a headset.
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Answering calls without lifting the receiver
1. Press the line button for the ringing call. (This step is not
necessary if you have a prime line assigned to your
telephone.)
©
2. Press
. The telephone’s internal microphone
and speaker are automatically turned on.
Handsfree is not available for an M7100 telephone.
Tip - Direct your voice toward the telephone. The closer
you are to the telephone, the easier it is for the
microphone to transmit your voice clearly to your
listener.
©
Making calls without lifting the receiver
1. Press
. (If you don’t have a prime line assigned
to your telephone, press a line button.)
The telephone’s internal microphone and speaker are
automatically turned on.
2. Dial your call.
3. Speak normally.
©
Muting Handsfree
1. Press
to switch off the telephone microphone
so that you can speak privately to someone in your office
while you are on a handsfree call.
©
2. Press
to turn the microphone back on again and
continue your handsfree call.
©
Changing a regular call to handsfree
1. Press
.
2. Hang up the receiver.
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Answering calls / 45
Changing a handsfree to a regular call
Lift the receiver.
©
Using Handsfree
The indicator next to
is solid when you have
Handsfree turned on. It flashes when you mute the
microphone.
Wait for your caller to finish speaking before you speak. The
microphone and speaker cannot both be on at once. Your
caller's voice may be cut off if you both speak at the same time.
Noises such as a tapping pencil could be loud enough to turn
on your microphone and cut off your caller's speech.
To prevent a possible echo, keep the area around your
telephone free of paper and other objects that might screen
your microphone. Turning down the microphone's volume
(press the left end of
while speaking) prevents
echoes. When you change the volume level, both the
microphone and speaker volume are adjusted to prevent
feedback problems.
√
Place the telephone so that any unavoidable local noise (such
as an air conditioner) is behind it. This limits the amount of
disruptive background noise.
Tip - In open-concept environments, use the receiver
when handsfree communication is not necessary or
when you need privacy during a call. Another option is to
use a headset.
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Changing Handsfree for a telephone
You can program the type of Handsfree used with each
telephone.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘
.
2. Press
password).
(the default System Coordinator
3. Press
and enter the internal number of the
telephone you want to program.
4. Press
5. Press
twice.
three times.
6. Choose a setting at Handsfree: using the CHANGE button.
There are three ways to set Handsfree for an individual
telephone:
Handsfree:None
CHANGE
Handsfree is not available to the telephone.
Handsfree:Auto
CHANGE
You can make or answer a call without
having to pick up the receiver or press
. The telephone’s internal
microphone and speaker turn on
automatically when you press a line or
intercom button to make or answer a call.
Handsfree:Std
CHANGE
A standard version of Handsfree described
‘‘Using Handsfree/Mute’’ on page 43.
©
For other displays, see ‘‘Common feature displays’’ on page 215.
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Answering calls / 47
Both Auto and standard Handsfree allow you to use a headset
with a Norstar telephone.
A Handsfree/Mute button is automatically assigned to a
telephone that is programmed with Handsfree and is always
located in the lower right-hand corner of the telephone.
Changing Handsfree Answerback for a telephone
Handsfree Answerback allows you to answer a voice call
without lifting the receiver. It is always turned off for an
M7100 telephone.
You can turn Handsfree Answerback on or off fora telephone
that is programmed to use Handsfree.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘
2. Press
password).
.
(the default System Coordinator
3. Press
and enter the internal number of the
telephone you want to program.
4. Press
5. Press
twice.
four times.
6. Choose a setting (Yes or No) at HF answerback: using the
CHANGE button.
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Turning Privacy on or off for a call
ƒ°‹
Lines in your system can be configured to have automatic
privacy. If a line is not programmed with privacy, anyone with
the line assigned to their telephone can join your call by
pressing the line button. If a line is programmed with privacy,
only one person at a time can use the line.
Privacy control cannot be used on internal or conference calls.
When another telephone joins a call, the participants on the
call hear a tone, and a message appears on the Norstar display.
You cannot join a call without this tone being heard.
Creating a conference by releasing privacy
If a line is programmed with privacy, you can turn privacy off
to allow another person with the same line to join in your
conversation and form a conference. All the rules applicable to
a conference apply except there is only one line in use, instead
of the normal two. This means that you cannot split a
conference set up using Privacy.
1. Press
ƒ°‹
.
2. Tell the other person to press the line button and join your
conversation.
Only two Norstar telephones in addition to the external caller
can take part in this kind of conference.
Making a call private
If a line is programmed to not have privacy, you can turn
privacy on for a call, preventing other people with the same
line from joining your conversation.
Press
ƒ°‹
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Answering calls / 49
ƒ‡‡
Checking call length using Call Duration Timer
ƒ‡‡
By pressing
, you can see how long you
spent on your last call, or how long you have been on your
present call.
Displays
21 02:47
The display shows the last call you made, or
the current call, and the total elapsed time in
minutes and seconds.
Line001 01:45
You parked your last call. The display shows
the length of time the call was parked. You
cannot see the length of time a call was
parked unless the call is active at your
telephone or has just been released by your
telephone.
Disconnecting by accident
If you accidentally drop the receiver back into the telephone
cradle while answering a call, you can quickly retrieve the call.
©
Pick up the receiver again or press
second to be reconnected to your call.
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Making calls
There are many ways to make a call, depending on the
programming and the type of call, as follows:
•
Pick up the receiver and dial. The Norstar system supports
three methods of dialing. See ‘‘Changing how you dial
your calls’’ on page 55.
•
Pick up the receiver, press a line button, and dial (if the call
is not on your prime line).
•
Press
and dial (to talk without using the
receiver). See ‘‘Using Handsfree/Mute’’ on page 43.
•
Press
, press a line button, and dial (to talk
without the receiver and if the call is not on your prime
line).
•
Press a line button and dial (to talk without the receiver and
if Automatic Handsfree is assigned to your telephone).
•
Use one of the features that make dialing easier. See
‘‘Time savers for making calls’’ on page 77.
©
©
Displays
21 busy
PRIORITY
9__
QUIT
LATER
BKSP
95551234
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TRANSFER
The telephone you have called has no
internal lines available. Press LATER to use
the Ring Again or Message features or press
PRIORITY to make a priority call.
You are dialing using Pre-Dial. To erase an
incorrect digit, press the left end of
or BKSP. When the number is
complete, select a line or lift the receiver.
√
This prompt remains on your display as long
as you are on a call you have dialed. To
transfer the call, press TRANSFER.
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52 / Making calls
Already joined
Calling 21
PRIORITY
Your telephone is already connected to the
telephone you are trying to call. Check your
active line buttons, and return to that call.
LATER
Wait for the telephone to be answered. If no
one answers, press LATER to use the Ring
Again (page 59) or Message (page 112)
feature, or press PRIORITY to make a priority
call.
Can't ring again
You cannot use Ring Again on your current
call. You can only use Ring Again while you
have a busy signal on an internal call or line
pool request or while an internal call is
ringing.
Do not disturb
PRIORITY
LATER
The telephone you are calling has Do Not
Disturb turned on. Press LATER to use the
Ring Again or Messages features, or press
PRIORITY to make a priority call.
Expensive route
You have dialed a number, but the least
expensive route that the system is
programmed to use is busy. Unless you
release the call, it goes through on a more
expensive route.
Hidden number
The last number you dialed or the number
you saved for Saved Number Redial was a
speed dial number that displayed a name
rather than the number. The number is
dialed correctly, but you cannot see it.
Line denied
You have attempted to use someone else's
private line.
Line001
TRANSFER
Enter the digits of the number you want to
dial.
No last number
You have not dialed an external telephone
number since the last power interruption or
system reset.
No line selected
Either you have no prime line or your prime
line is busy. Select a line manually before
dialing.
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Making calls / 53
Not in service
You have entered the number of a telephone
that is not in service.
On another call
LATER
The telephone you have called is on another
call. Press LATER to use the Ring Again or
Message features.
Restricted call
The call you are trying to make has been
restricted in programming. A possible reason
is time-of-day restrictions on certain calls.
Ring Again?
YES
NO
EXIT
Press YES to use Ring Again. Press NO to
send a message. See ‘‘Sending messages
using the display’’ on page 112 and ‘‘Turning
on Ring Again’’ on page 59.
Select a line
Either you have no prime line, or the prime
line is in use, or the line programmed for an
autodial number, speed dial number, or
Hotline is in use. Select a line and dial again.
Send message?
YES
NO
Press YES to send a message. See
Messages.
For other displays, see ‘‘Common feature displays’’ on page 215.
Choosing a line using a line button
You have one line button for each line assigned to your
telephone. Press the line button to select the line you want to
answer or use to make a call. Having several line buttons
allows you immediate access to more than one line.
The M7100 telephone has two intercom paths which are used
instead of line buttons to answer and make calls. Each M7100
can be assigned two lines. You can press
to switch
between two calls, one active and one on hold.
˙
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54 / Making calls
Line pools
A line pool is a group of external lines that can be shared by
many telephones. You can use a line in a line pool to make an
external call.
The Norstar Compact ICS can have three line pools, and a
telephone can be programmed to access any number of them.
A line pool access code is a number you dial to get a line pool.
The access code can be up to four digits long. You can have
several different line pools for your system, each one giving
you access to a different set of external lines. It is one way of
sharing lines across telephones in a system.
Your installer or customer service representative programs the
line pool access codes and gives each telephone access to a
line pool.
Everyone in the office should have a list of the line pool access
codes for the line pools their telephones can use.
Using a line pool to make a call
1. Press
ƒfl›
ƒfl›
.
2. Enter a line pool access code.
If you have a free internal line, you can make a call using a line
pool without entering the feature code first.
1. Select an internal line (intercom).
2. Dial the line pool access code.
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Making calls / 55
Tip - If no lines are available in the line pool, you can
use Ring Again at the busy tone. You are notified when
a line in the line pool becomes available. See ‘‘Using
Ring Again’’ on page 59.
Programming a memory button with a line pool feature code
When you program a button with the line pool feature code,
you must enter a line pool access code after the feature code.
The programmed line pool button accesses a specific line pool,
not the line pool feature. See ‘‘Programming feature buttons’’
on page 129 for more information.
If you program a button with an indicator to access a line pool,
when all the lines in a line pool are busy, the indicator for the
line pool button turns on. The indicator turns off when a line
becomes available.
Making calls from an ISDN terminal
ISDN terminals do not have line keys or intercom keys as do
Norstar telephones. To make an outgoing call from an ISDN
terminal, access an external line by entering a line pool code
or by using the ARS feature.
Changing how you dial your calls
1. Press
2. Press
ƒ•°¤
£
˙
3. Press
mode.
ƒ•°¤
.
or NEXT until the dialing mode you want appears.
or OK to select the displayed dialing
The dialing modes feature code cannot be programmed onto a
memory button.
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Using Standard Dial
Standard Dial allows you to make a call by selecting a line and
dialing the number. If you have a prime line, it is selected
automatically when you lift the receiver or press
.
©
You cannot use Standard Dial on an M7100 telephone unless
you pick up the receiver first. If you have an M7100 telephone,
use the Automatic Dial or Pre-dial feature for on-hook dialing.
Using Automatic Dial
Automatic Dial allows you to dial a number without selecting
a line. Your prime line is selected as soon as you start dialing
a number.
Automatic Dial does not work if your telephone has no prime
line or if your prime line is in use.
Telephones connected to an analog terminal adapter (ATA)
cannot use Automatic Dial.
Using Pre-dial
Pre-dial allows you to enter a telephone number, check it, then
change it before actually making the call. The call is not dialed
until you select a line or line pool, or pick up the receiver. You
can pre-dial both external and internal numbers. You must,
however, select the correct type of line (external or internal)
for the type of number you have entered.
Tip - If your telephone starts ringing while you are
pre-dialing a number, you can stop the ringing by turning
on Do Not Disturb (
). This does not
affect numbers you are entering.
ƒ°fi
You cannot pre-dial a telephone number if all the lines on
your telephone are busy.
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Making calls / 57
When the internal number you have called is busy
ƒfl·
Priority Call
If you get a busy signal or a Do Not Disturb message when you
call someone in your office, you can interrupt them. Use this
feature for urgent calls only.
Tip - Priority calls cannot be made to Hunt Group DNs.
For more information on Hunt Groups see ‘‘Programming
Hunt Groups’’ on page 147.
ƒfl·
Making a priority call
1. Press
.
2. Wait for a connection, then speak.
A person who receives a priority call while on another call has
eight seconds to accept or block the call. For information on
blocking calls see ‘‘Stopping calls’’ on page 162. If the person
does nothing, the priority call feature puts their active call,
including conference parties, on Exclusive Hold and connects
your call.
Giving a telephone the ability to make priority calls
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
2. Press
password).
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.
(the default System Coordinator
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58 / Making calls
≠
≠
‘
3. Press
and enter the internal number of the
telephone you want to program.
4. Press
5. Press
twice.
nine times. The display shows Priority
call:.
6. Press CHANGE to choose Y (Yes) or N (No).
Displays
Call blocked
You tried to place a priority call to another
Norstar telephone. The person you called
has blocked your call. Try to call later.
Please wait
The party you are calling has eight seconds
to decide whether to accept or reject your
priority call.
Priority denied
The telephone you are calling has already
received a priority call or is unable to receive
priority calls.
You can make a priority call only while your telephone
displays:
21 busy
PRIORITY
LATER
Calling 21
PRIORITY
LATER
Do not disturb
PRIORITY
LATER
On another call
PRIORITY
LATER
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Making calls / 59
ƒ¤
Using Ring Again
Use Ring Again when you call someone on your Norstar
system and their telephone is busy or there is no answer. Ring
Again can tell you when they hang up or next use their
telephone. You can use Ring Again to tell you when a busy
line pool becomes available.
Tip - The Ring Again feature cannot be used when calling
a Hunt Group DN. For more information on Hunt Groups
see ‘‘Programming Hunt Groups’’ on page 147
ƒ¤
Turning on Ring Again
Press
ƒ¤
before you hang up.
Using Ring Again cancels any previous Ring Again requests
at your telephone.
Canceling Ring Again
Press
ƒ£¤
ƒ£¤
to cancel a Ring Again request.
Displays
Can't ring again
You cannot use Ring Again on your current
call. You can only use Ring Again while you
have a busy signal on an internal call or line
pool request, or while an internal call is
ringing.
Ring Again?
YES
NO
Press YES to use Ring Again. Press NO if you
prefer to send a message.
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Auto Attendant
The built-in Auto Attendant automatically answers and directs
incoming calls, which can reduce or eliminate the workload
for the person who answers incoming calls for an office. The
Auto Attendant carries out three tasks: System Answer,
Custom Call Routing (CCR) and direct extension dialing.
Tip - The Auto Attendant can transfer calls to a Hunt
Group. For more information on Hunt Groups see
‘‘Programming Hunt Groups’’ on page 147.
Your installer or customer service representative enables the
Auto Attendant for your Compact ICS, and programs which
lines are to be answered by CCR.
You may have the option of choosing to record your own
greetings instead of using the pre-recorded greetings for
System Answer and CCR. Consult your Customer Service
Representative to determine whether or not your system has
the capability to record customer greetings.
System Answer
The System Answer feature simplifies the job of answering
calls by making sure all calls are answered within a set number
of rings. When calls go unanswered at the telephone
monitored by System Answer (called the attendant set),
Norstar answers the call and plays a greeting. It then puts the
call on hold until someone can retrieve it.
If the caller knows the internal number they want to reach, or
is using the Norstar remote features, they can dial while the
System Answer greeting is playing.
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System Answer monitors all external calls that appear as a
flashing line button on the attendant telephone including
Answer buttons and external calls that have been transferred.
After System Answer has played the greeting, the call is put on
hold at the same line indicator where it first appeared. The
feature does not answer calls from internal extensions.
Custom Call Routing (CCR)
The job of answering and transferring calls can be taken over
by CCR. When someone calls on lines monitored by CCR, the
system answers the call and plays a greeting you have
recorded. Callers using a tone dial set can then:
•
direct their call by pressing a digit as instructed by your
greeting (for example, “to reach our salespeople, press 4”)
•
enter an internal telephone number (a fast way for regular
callers to reach someone directly)
•
access remote features
•
reach an attendant by pressing a single digit (a way to
transfer out of CCR and talk to someone)
You can use two greetings with CCR: one for when your office
is open and one for when it is closed. The business closed
greeting may announce your office hours and give a digit to
press to leave a message (if you have a voice mail system or
answering machine), and callers can dial an internal number to
reach someone who is working after hours.
If CCR forwards a call and it goes unanswered (either because
the caller enters an invalid extension number or no one is there
to answer the call) the call is redirected to ring at the prime
telephone after the usual Callback delay. Once a caller has
dialed out of the CCR greeting, he or she is not able to return
and make another selection.
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Auto Attendant / 63
CCR groups
CCR allows callers to reach groups of telephones by dialing a
single digit they select from the audio menu. You create the
CCR groups in programming.
When a call is sent to a CCR group in which all the telephones
have the same programming, the call goes to the telephone
with the lowest internal number.
If the telephones in a CCR group have different programming,
the call is handled by the telephone programming that takes
effect first. For example, if a telephone in a group forwards
after two rings, it forwards the call from CCR before the
telephones in the group that are programmed to forward after
three rings.
A CCR call is forwarded by Forward on Busy, the Call
Forward feature code, and Callback programming. Be sure to
keep this in mind when programming the telephones in your
CCR groups.
When a call that was handled by CCR rings at your telephone,
call information appears automatically on the display. You
must subscribe to a call display service and have the proper
equipment installed in your system for this feature to work. If
CCR is programmed to answer the call in less than two rings,
the call information may not be captured and forwarded to the
telephones in the CCR group.
Direct extension dialing
Both System Answer and CCR give the caller the opportunity
to dial an internal telephone number or use remote feature
access such as direct inward system access (DISA). This
means callers do not have to wait to reach the person they are
calling and only the person they are calling has to handle the
call.
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Customizing System Answer and CCR
Your installer or customer service representative turns on
System Answer and CCR for your system. They assign which
lines can be answered with CCR. Until this master control is
turned on, the Auto Attendant features are not available.
It is recommended that the CCR not be programmed to answer
lines that are answered by System Answer at the attendant
telephone (usually the reception telephone).
It’s a good idea to plan how you are going to customize System
Answer and CCR before you start programming.
•
Decide which telephone is to be the attendant telephone
(where calls can be answered automatically and put on
hold).
•
For pre-recorded greetings, decide which language is to be
used to greet callers. If you want two languages, decide
which is heard first.
•
Write down the greetings or scripts that you want to record
as the company greeting and business closed greeting (see
examples in ‘‘Recording customized greetings for System
Answer and CCR’’ on page 73).
•
Organize your telephones into groups and decide what
number a caller is to use to reach each group. Using the
groups and numbers you have created, write down the
greeting or “script” to be heard as the CCR.
•
Decide how many times a call rings before System Answer
and CCR answer. Be sure it does not conflict with voice
mail or other auto attendant applications you may be using.
If CCR lines ring at the attendant set, CCR and System
Answer can conflict.
•
Use a programming session and feature codes to create
your custom System Answer and CCR.
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Auto Attendant / 65
•
Test both System Answer and CCR to make sure they are
working properly.
•
Make sure your installer or customer service advisor has
programmed your system to use the held line reminder
tone. This provides another indication that System Answer
has placed a call on hold.
Turning System Answer on or off
ƒ•°‹⁄
System Answer can be turned on and off at any telephone in
the system. System Answer handles only the calls that ring at
the attendant telephone (attendant set).
ƒ•°‹⁄
£
¤‹fl›fl ¤¤‡›¤
•
1. Press
. The display shows the
current status of System Answer.
and enter the System Coordinator
2. Press CHANGE or
password or Basic password (the default passwords are
and
) to turn the feature
on or off.
3. Press OK or
to confirm the change.
Because System Answer answers calls and then puts them on
hold, the feature should be turned off when no one is at the
telephone to retrieve the calls.
Tip - You can program the feature code for turning
System Answer and CCR on or off on a memory button
with an indicator at the attendant telephone. You know
that the feature is turned on when the indicator is lit at the
attendant set.
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66 / Auto Attendant
ƒ•°‹¤
Turning CCR on or off
ƒ•°‹¤
£
¤‹fl›fl ¤¤‡›¤
•
1. Press
current status of CCR.
. The display shows the
and enter the System Coordinator
2. Press CHANGE or
password or Basic password (the default passwords are
and
) to select a setting:
OFF, Bus. Open, or Bus. Closed.
3. Press OK or
to confirm the change.
See the section on recording greetings for a description of the
Business Open and Business Closed greetings used with CCR.
Choosing the attendant telephone
Programming allows you to choose a telephone to be the
attendant telephone (attendant set). External calls that go
unanswered at this telephone are handled by System Answer.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
“
≠‘ ≠
.
2. Press
(the default System Coordinator
password). The display shows Terminals&Setsˆ.
3. Press
prgrmingˆ
twice. The display shows System
4. Press
,
, and
. The
display shows the internal number of the current attendant
telephone.
5. Press CHANGE and enter the internal number of the
telephone you want to assign as the attendant telephone.
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Auto Attendant / 67
Changing the language used by System Answer and CCR
The programmed greetings used with the auto attendant
features are available in three languages. You can change
which language that callers hear, or program the system to
play greetings in a second language.
If you record your own greeting, that custom greeting is the
one that is played regardless of the language choice.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
“
≠‘ ≠
‘
≠
.
2. Press
(the default System Coordinator
password). The display shows Terminals&Setsˆ.
3. Press
twice.The display shows System
prgrmingˆ.
4. Press
,
, and
. The
display shows the setting for the attendant telephone.
5. Press
. The display shows Languageˆ.
6. Press
. The display shows the first language
used in greetings.
7. Press CHANGE to select a language: English, French or
Spanish.
‘
8. Press
. The display shows the second language
that callers hear. Press CHANGE to select a different
language or NONE.
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68 / Auto Attendant
Setting the number of rings before System Answer answers
a call
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
“
≠‘ ≠
‘
≠
.
2. Press
password).
3. Press
4. Press
5. Press
twice.
,
Answer…
6. Press
(the default System Coordinator
, and
.
twice. The display shows System
.
7. Press CHANGE until you see the appropriate number of
rings (between 1 and 12).
If the system is busy answering calls, the line rings until
System Answer can retrieve the call.
Setting the number of rings before a caller hears the CCR
greeting
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
“
≠‘ ≠
‘
.
2. Press
password).
3. Press
4. Press
5. Press
Compact ICS 4.0 System Coordinator Guide
(the default System Coordinator
twice.
,
, and
.
three times. The display shows CCRˆ.
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6. Press
≠
Auto Attendant / 69
.
7. Press CHANGE until you see the appropriate number of
rings (between 1 and 12).
If the system is busy answering calls, the line rings until CCR
can retrieve the call.
If CCR is programmed to answer the call in less than two
rings, the call information may not be captured and forwarded
to telephones in the CCR group.
Adding or removing telephones from a group used with CCR
The greeting you create for CCR tells a caller to press a
number to reach a group of telephones. You add or remove
telephones from these groups (CCR groups) in programming.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
“
≠‘ ≠
‘
≠
‘
≠
≠
.
2. Press
password).
3. Press
4. Press
5. Press
6. Press
7. Press
(the default System Coordinator
twice.
,
, and
.
three times. The display shows CCRˆ.
.
. The display shows CCR groupsˆ.
8. Press
and enter the number of the group to
which you want to make changes.
9. Press
and enter the internal number of the
telephone you want to add or remove from the group.
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10. Press CHANGE to select the status of the telephone in the
group: Assigned, Unassgnd.
You can have a total of nine CCR groups. Each group can
include up to 20 telephones.
Using the pre-recorded greetings
Pre-recorded greetings are always used when the System
Answer or CCR are turned on, even if you don’t create
personalized recordings. The pre-recorded greetings can be
turned off (not erased) and/or replaced with user-recorded
substitutes. If a pre-recorded greeting is turned off, all System
Answer and CCR features that use that greeting are affected.
Incoming calls at the attendant telephone hear the System
Answer greetings. Lines that are set up to be answered by CCR
hear a different set of greetings. They are:
•
All of our operators are busy.
•
If you know the extension that you want, and are using a
touch-tone phone, please dial it now.
•
Or, hold the line and your call will be answered as soon as
possible.
•
Thank you for calling.
In the next section, these recordings appear (in italics) as part
of examples of complete greetings that callers might hear.
“Thank you for calling” is heard when the caller does not
respond to the Business closed greeting after it has been
repeated, before the system disconnects the caller.
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Using customized greetings for System Answer and CCR
Norstar uses both greetings you record and pre-recorded
greetings to tell callers how their call is being handled. You
can make your own voice recordings for all of the greetings
used in System Answer and CCR.
For customer greetings, you can create your own version or
turn the greeting off completely. With system greetings, you
can select the system version, create your own version, or turn
the greeting off.
The following examples use greetings recorded for use at a
company called Bluebird Consulting. You can use them as
models for when you make your own recordings.
The pre-programmed parts of the greetings are shown in
italics.
System Answer on:
You have reached Bluebird Consulting. All of our operators
are busy. If you know the extension that you want, and are
using a touch tone phone, please dial it now. Or, hold the line
and your call will be answered as soon as possible.
You may choose to create your own message (shown in italics
following) instead of using the pre-recorded greetings:
You have reached Bluebird Consulting. We can’t come to the
phone right now. If you know the number of the person you are
trying to reach, enter the number now. Or stay on the line and
someone will assist you momentarily.
CCR, Bus. open:
You have reached Bluebird Consulting. To reach one of our
sales agents, press 1. To contact our accounting office, press 2.
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72 / Auto Attendant
To reach Joan Smithers, press 3. To talk to an attendant, press
0. To repeat this menu, press star. If you know the extension
that you want, and are using a touch tone phone, please dial it
now. Or, hold the line and your call will be answered as soon
as possible.
CCR, Bus. closed:
You have reached Bluebird Consulting. Our offices are closed.
Our business hours are 8 a.m. to 5 p.m., Monday through
Friday, Pacific Standard Time. If you know the extension that
you want, and are using a touch tone phone, please dial it now.
Tip - For better sound quality in your greetings, use the
handset for recording greetings (not the handsfree
microphone).
Time available for customized greetings
You have a total of 96 seconds of recording time to allocate to
all greetings. If you begin by recording a 15 second company
greeting, there are 81 seconds available for the remaining
greetings (96-15=81). The maximum length of a single
recording is 32 seconds. If you exceed the maximum time for
a single recording, an error message accompanied by a tone is
given.
A greeting that is turned off is not erased. The time used by the
greeting does not return to the 96 second time pool.
User-recorded greetings are stored on the feature card. The
recordings are erased when the card is replaced. If the same
card is removed then reinserted, the recordings are preserved.
You must re-record all user-recorded greetings when
upgrading to a new feature card.
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System greetings are permanent and can never
be erased.
FLASH memory degrades slightly each time a
message is recorded. Typically, messages can
be erased and written thousands of times.
However, care must be taken to plan out what
messages are to be recorded and how often
they are to be changed in order to reduce the
number of re-recordings made over a long
period of time. A warning is given when the card
has degraded significantly. Contact your
Customer Service Representative when this
warning occurs.
The pre-recorded system messages do not use any portion of
the 96 seconds of total recording time. They cannot be erased,
but they can be turned off or replaced with a user-recorded
substitute.
ƒ•°‹‹
Recording customized greetings for System Answer and CCR
Both System Answer and CCR must be turned off to use this
feature.
The customized greetings are not available to System Answer
and CCR while you are recording. Callers hear only the prerecorded greetings.
There are seven greetings to choose from, three user greetings
and four pre-recorded system greetings.
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74 / Auto Attendant
You can record your own user greetings with the first three
greetings choices (A, B, and C). You can also turn these
greetings off.
If your system does not have the capability to allow you to
record your own version of the system greetings (D, E, F, and
G) you can turn on the pre-recorded system greetings or turn
them off.
If your system has the capability to allow you to record your
own version of the system greetings (D, E, F, and G) you can
record your own system greetings, turn on the pre-recorded
system greetings or turn them off.
ƒ•°‹‹
¤‹fl›fl
1. Press
and enter the System
Coordinator password (the default password is
).
2. If you have the capability to record your own system
greetings, the display shows Auto att grtngs.
If you do not have the capability to record your own
system greetings, the display shows Change rec time?.
Select yes to change the recording time or no to keep the
recording time as is.
The display then shows Auto att grtngs. Your choices
are: SHOW, EXIT, and NEXT. (NEXT takes you to the menu
for programming destinations for CCR.)
≠
3. Press
. The display shows Grtg A mode: User.
Your choices are: CHG, SHOW, and NEXT. (NEXT takes you
to Grtg B mode: User.)
4. Press CHG if you want to turn greeting A, B, or C off (Off)
or if you want to record your own greeting (User). For
system greetings D, E, F, and G, you may select Sys to
turn on the pre-recorded greetings, User to record your
own version of the greeting, or Off to turn them off. If your
system does not have the capability to allow you to record
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Auto Attendant / 75
your own version of the system greeting (D, E, F, and G),
you may select Sys to turn on the pre-recorded greetings,
or Off to turn them off. A greeting that is turned off is not
erased. The time used by the greeting is not returned to the
96 second time pool.
≠
5. Press
. The display shows Greeting A: User.
Your choices are PLAY, REC, and OK.
Press PLAY to play the greeting.
6. Press REC to record a greeting. As soon as you press REC
the previous recording is erased. Making a recording of
less than 2 seconds duration also erases the previous
greeting.
7. Press OK when you have completed your recording.
8. To continue recording greetings, press NEXT, then REC to
record the next greeting.
9. Press OK when you have completed your recording.
Example: “Our business hours are 8 a.m. to 5 p.m.,
Monday through Friday”.
10. To continue recording greetings, press NEXT, then REC to
record the next greeting, for example the caller menu.
The greeting used with the caller menu indicates the
destinations you have chosen for each digit.
Example: “To reach one of our sales agents, press 1. To
contact our accounting office, press 2. To reach Joan
Smithers, press 3. To talk to an attendant, press 0. To
repeat this menu, press star.”
11. Continue recording any remaining greetings. Remember
that some greetings are shared by both System Answer and
CCR. Ensure that the recording is appropriate for both
features.
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76 / Auto Attendant
Tip - If you have recorded your greetings, you can
press NEXT from the display showing
Auto att grtngs and go right into the menu for
programming destinations for CCR.
ƒ•°‹‹
¤‹fl›fl
Programming or changing CCR destinations
1. Press
and enter the System
Coordinator password (the default password is
).
2. Press NEXT until the display shows CCR tree. The choices
are SHOW, EXIT, and PREV.
≠
3. Press
. The display shows Dial 0: and the
current destination when the caller presses zero. Your
choices are CHNGE and NEXT.
4. Press CHNGE to select the appropriate destination.
•
•
Each number from zero to nine and
can direct a call to the
attendant telephone or one of the nine CCR groups. The
can be set up to make the system play the CCR greeting again
(Repeat). If a digit is set to None, it has no destination.
Using NEXT and CHNGE, select the destinations for the
remaining digits.
Testing your custom System Answer and CCR
If you have more than one external line, you can call in to hear
your greetings by dialing the number used by external callers
to call the attendant set or a line that is answered using CCR.
To call systems with only one external line, you must go to a
telephone that is not connected to your system.
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Time savers for making calls
Storing a number on a memory button for
Autodial
You can program memory buttons for one-touch dialing of
internal or external telephone numbers.
Buttons used for lines, answer or Handsfree/Mute cannot be
used as autodial buttons.
If the power to your Norstar system is off for more than three
days, autodial numbers (as well as some other system
programming) may be lost from the memory.
ƒ•⁄ ƒ•¤
ƒ•⁄
ƒ•¤
Adding an autodial button
or
1. Press
to program an external number or
for an internal number.
2. Choose a button and then enter the number as if you were
dialing it.
When programming Autodial you can use:
•
Last Number Redial
•
Saved Number Redial
•
destination codes (choose
•
host system signalling
P0881596 Issue 02
∆
as the line)
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78 / Time savers for making calls
Choosing a line for Autodial
To include a line selection for an external number, press the
line or intercom button before you enter the number. To select
a line pool, press a programmed line pool button, or press
and enter a line pool access code.
∆
If you select a line before pressing the autodial button, the call
goes out on the line you have selected instead of the line that
is part of the autodialer programming.
For the M7100 telephone, an external autodialer can be
programmed only by using a line and not a line pool.
Tip - If you do not include a line selection in an autodial
number, the call uses your prime line (if you have one).
∆
Using intercom as the line for Autodial
If you press
as the line for an external autodial
number, you must include a valid line pool access code or a
destination code. If line pool access codes or destination codes
are changed, remember to reprogram autodial numbers.
Displays
987__
QUIT
BKSP
OK
√˙
Continue to enter digits until the number is
complete. Press
or BKSP to
erase an incorrect digit. Press
or
OK when you are finished.
Autodial full
The memory allotted to autodial numbers in
your Norstar system is full.
Button erased
While programming external Autodial, you
erased the button by pressing
or
OK before entering any digits.
Compact ICS 4.0 System Coordinator Guide
˙
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Time savers for making calls / 79
Enter digits
QUIT
OK
Enter the number you want to program
(choosing the line first if necessary) exactly
as you would if you were making a call.
Intercom #: ___
QUIT
Enter the internal telephone number you
want to program.
Invalid number
You are programming an internal autodial
button and have entered a number that is not
an internal number on your system. Enter a
valid internal number. If the number you are
entering is a destination code, use external
autodial.
Press a button
QUIT
Press the memory button you want to
program.
Program and HOLD
Enter the number you want to program onto
the button, then press
.
Program and OK
QUIT
Programmed
˙
OK
˙
Enter the number you want to program onto
the button, then press
or OK. You
may include a line or line pool selection in an
autodial sequence by selecting the line
before entering any digits.
The number is stored on the button.
For other displays, see ‘‘Common feature displays’’ on page 215.
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80 / Time savers for making calls
ƒfi
Using Last Number Redial
ƒfi
Press
dialed.
to redial the last external number you
Last Number Redial records a maximum of 24 digits.
ƒ•‚
Tip - If you have a programmed Last Number Redial
button, you can use Button Inquiry (
),
then press the Last Number Redial button followed by
) to check the last number before you dial it.
£
Preventing a telephone from using Last Number
Redial
Last Number Redial can be restricted at individual telephones.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘
≠
‘
.
2. Press
password).
(the default System Coordinator
3. Press
and enter the internal number of the
telephone you want to program.
4. Press
5. Press
.
three times. The display shows
Restrictions.
6. Press
7. Press
twice.
. The display shows Allow last no:.
8. Press CHANGE to choose Y (Yes) or N (No).
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Time savers for making calls / 81
Displays
Hidden number
The last number you dialed was a speed dial
number that displayed a name rather than
the number. The number is dialed correctly,
but you cannot see it.
No last number
You have not dialed an external telephone
number since the last power interruption or
system reset.
Tip - You can copy a number onto an autodial button
using Last Number Redial.
Using Speed Dial
Norstar provides two types of speed dialing: system and
personal. System Speed Dial programming allows you to
assign two-digit speed dial codes to the external numbers your
co-workers call most frequently. User Speed Dial
programming allows individuals to program their own speed
dial numbers.
Speed dial numbers are subject to the same restriction filters as
regularly dialed numbers. Your installer or customer service
representative can program system speed dial numbers to
bypass dialing restrictions.
Speed dial numbers may include host system signaling codes.
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82 / Time savers for making calls
Making a speed dial call
ƒ‚
You can quickly dial external telephone numbers that have
been programmed onto speed dial codes.
1. Press
ƒ‚
.
2. Enter the appropriate two-digit speed dial code.
Changing and adding System Speed Dials
System Speed Dial codes are numbered from 01 to 70. The
system coordinator assigns numbers to System Speed Dial
codes for the entire system. See ‘‘Adding or changing a system
speed dial’’ on page 15.
Tip - There is no difference between using User Speed
Dial and using System Speed Dial. They differ only in
how you program them.
Adding or changing User Speed Dial
ƒ•›
To add or change a User Speed Dial number on your
telephone:
1. Press
ƒ•›
.
2. Enter a two-digit code from 71 to 94 that you want to
associate with a telephone number.
3. To include a line selection for this number, press the line
or intercom button. To select a line pool, press a
programmed line pool button, or press
and
enter a line pool access code. For the M7100 telephone,
you can only select a line pool.
∆
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Time savers for making calls / 83
˙
4. Enter the number you want to program.
5. Press
or OK.
Displays
01:9___
CANCL
BKSP
OK
Enter digits
QUIT
OK
Continue entering the number you want to
program. You can change the number by
pressing BKSP or
. When you are
finished, press
or OK.
√
˙
Enter the telephone number you want to
program exactly as you would if you were
dialing it normally. When you are finished,
press
or OK.
˙
Invalid code
You have entered a code outside the code
range (01-70 for system, 71-94 for personal).
No number stored
There is no number stored on the speed dial
code you have dialed.
Program and HOLD
If you want to program a line or line pool
selection for this speed dial number, select
the line or line pool. Otherwise, enter the
telephone number exactly as if you were
dialing it normally. When you are finished,
press
.
˙
Program and OK
QUIT
OK
If you want to program a line or line pool
selection for this speed dial number, select
the line or line pool. Otherwise, enter the
telephone number you want to program
exactly as if you were dialing it normally.
When you are finished, press OK.
Select a line
There is no line associated with the speed
dial number you are trying to use. Select a
free external line or line pool and enter the
speed dial feature code again.
Unknown number
The system cannot dial the number stored.
Reprogram the number.
For other displays, see ‘‘Common feature displays’’ on page 215.
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84 / Time savers for making calls
Using Saved Number Redial
ƒfl‡
You can save the number of the external call you are on
(provided you dialed the call) so that you can call it again later.
Each telephone can save one number at a time with Saved
Number Redial, not one number for each line.
Tip - You can copy a number onto an autodial button
using Saved Number Redial.
ƒfl‡
Saving a number
Press
while you are on the call.
Saved Number Redial records a maximum of 24 digits.
ƒfl‡
Dialing a saved number
Press
when you are not on a call.
ƒ•‚
If you have a programmed Saved Number Redial button, you
can use Button Inquiry (
) to check the last
number before you dial it.
Preventing a telephone from using Saved
Number Redial
Saved Number Redial can be restricted at individual
telephones.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
Compact ICS 4.0 System Coordinator Guide
.
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¤‹fl›fl
≠
≠
‘
≠
‘
2. Press
password).
Time savers for making calls / 85
(the default System Coordinator
3. Press
and enter the internal number of the
telephone you want to program.
4. Press
5. Press
.
three times. The display shows
Restrictions.
6. Press
7. Press
no:.
twice.
twice. The display shows Allow saved
8. Press CHANGE to choose Y (Yes) or N (No).
Displays
Hidden number
You have saved a speed dial number that
displays a name rather than the number. The
number is dialed correctly, but you cannot
see it.
No number saved
You have tried to save the number of an
incoming call. You can only save numbers
that you have dialed yourself.
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86 / Time savers for making calls
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Handling many calls at once
Using Hold
You can temporarily suspend a call by pressing
˙
.
When a call is on hold, its indicator flashes on all telephones
that have access to the line. The call can be retrieved from any
of these telephones.
˙
On the M7100 telephone,
alternates between two
lines; one active, one on hold. The M7100 telephone cannot
retrieve a call placed on hold by another telephone.
Tip - Answered Hunt Group calls can be placed on hold
at the answering Norstar set. For more information on
Hunt Groups see ‘‘Programming Hunt Groups’’ on page
147.
Retrieving a held call
You can connect to a call on hold by pressing the flashing line
button of the held call.
Holding automatically
If your line has been programmed with full autohold, you can
switch from one call to another and have your calls put on hold
automatically.
Press the line button of the caller you want to speak to. Your
current caller is put on hold automatically.
Listening on hold
If you have been put on hold, you can hang up the receiver
while you wait for the other person to return.
1. Press
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˙
.
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88 / Handling many calls at once
2. Hang up the receiver.
3. Press the line button of the call. You may hear indications
from the far end that you are on hold (for example, tones
or music).
4. When the person you were talking to returns you hear them
through your telephone speaker. Lift the receiver and talk.
Tip - If Automatic Handsfree has been assigned to your
telephone, you can use the Handsfree/Mute feature
instead of Listen on Hold.
Holding a call exclusively
ƒ‡·
You can put a call on Exclusive Hold so that it can be retrieved
only at your telephone.
ƒ‡· ƒ˙
Press
or
. The line
appears busy on all other telephones, and the call cannot be
picked up by anyone else in the office.
Displays
On hold: LINENAM
Using Call Queuing
You have placed one or more calls on hold.
The name of the line that has been held the
longest is displayed.
ƒ°‚⁄
If you have more than one call ringing at your telephone, you
can choose the call that has the highest priority by pressing
.
ƒ°‚⁄
Call Queuing answers incoming external calls before callback,
camped, and transferred calls.
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Transferring calls
Using the transfer feature
ƒ‡‚
Transfer allows you to direct a call to a telephone in your
Norstar system, within the Norstar network, or external to
Norstar.
ƒ‡‚
Transferring a call
1. Press
.
2. Call the person to whom you want to transfer the call.
3. If you want to talk to the person to whom you are
transferring the call, wait for them to answer, and speak to
them before proceeding.
4. When you are ready to complete the transfer, press
JOIN.
®
or
You cannot use Last Number Redial, Saved Number Redial, a
speed dial code, Priority Call or Ring Again to dial the number
for a transfer.
Depending on how a private network call is routed, it may not
always be possible for the system to return a transferred call to
you if the transferred call is not answered. When transferring
a call to a private network destination, stay on the line until the
person to whom you are transferring the call answers.
You cannot use the Line Pool feature code to access a line pool
for a transfer. To use a line pool, use a programmed line pool
button, or press
and enter a line pool access code.
∆
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90 / Transferring calls
If you have an auxiliary ringer programmed to ring for calls on
an external line, and you transfer a call on that line without
announcing the transfer, the auxiliary ringer rings for the
transferred call.
Transferring external calls
If an external call is transferred to a busy telephone, or not
answered after a few rings, the call automatically rings again
at the telephone from which it was transferred, and the display
indicates that the telephone was busy or that no one answered.
When transferring an external call to an external number, the
external call you are trying to transfer must be an incoming
call on a disconnect supervised line.
While on a conference call, you can remove yourself from the
conference and connect the other two callers using the
Transfer feature. However, if both of the other people are from
outside the system, at least one of the outside callers must have
called you and both of the outside calls must be on disconnect
supervision lines.
Note: Transfer via Hold on DID lines is not supported. Once
a call is answered the line appearances on all other sets
are free immediately to take other calls. This allows a
greater number of calls to be received. Use the Call Park
feature to transfer a call.
In certain situations, you may experience lower volume levels
when transferring an external call to an external person, or
when transferring two external callers from a conference call.
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Transferring calls / 91
Canceling a transfer
You can reconnect to the person you are trying to transfer at
any time before the transfer is complete.
1. Press
ƒ£‡‚
or CANCL.
®
2. If you are not reconnected to your original call, press
and then press the line key of the original call, which is
now on hold.
Displays
21>22
CANCL
RETRY
21 no reply
JOIN
CALLBACK
Do not disturb
CANCL
RETRY JOIN
You are talking to the person you want to
transfer the call to. Press RETRY if you decide
to transfer the call to someone else. Press
or JOIN to transfer the call.
®
The person to whom you tried to transfer a
call did not answer. Press CALLBACK or the
flashing line button to reconnect to the call.
On the M7100 telephone, lift the receiver.
The person to whom you tried to transfer a
call has Do Not Disturb active on their
telephone. Press JOIN to transfer the call
anyway. Press RETRY to transfer the call to
someone else. Press CANCL or the flashing
line button to reconnect to the call (on the
M7100 telephone, press
).
ƒ£‡‚
Invalid number
CANCL
RETRY
You entered an invalid internal number.
Press RETRY and enter the number again.
Line001 hung up
The external caller you were transferring
hung up before the transfer was complete.
Line001>21
CANCL
RETRY
Not in service
CANCL
RETRY
P0881596 Issue 02
JOIN
Press JOIN to transfer the call on line 001 to
telephone 21. Press RETRY if, after talking to
the person at extension 21, you decide to
transfer the call to someone else.
The telephone to which you are trying to
transfer a call is out of service.
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92 / Transferring calls
Restricted call
CANCL
RETRY
You cannot transfer the call because of
telephone or line restrictions.
Still in trnsfer
CANCL
RETRY
Complete the transfer in progress before you
access a new feature, answer another
alerting call or select an outgoing line.
Transfer denied
CANCL
RETRY
Your transfer cannot be completed for one of
these reasons:
• All the resources needed to perform a
transfer are in use. Try again later.
• You have tried to transfer an external
call to another external party. Some
restrictions apply.
• You cannot transfer your conference
call.
Transfer to:2___
CANCL
RETRY
Press RETRY if you entered the wrong internal
number or if the person to whom you are
transferring the call is unavailable.
For other displays, see ‘‘Common feature displays’’ on page 215.
ƒ°¤
Using Camp-on
You can transfer an external call to another telephone, even if
all its lines are busy.
1. Press
ƒ°¤
.
2. Dial the number of the telephone you want to camp the call
to.
Camped calls appear on a line button on the receiving
telephone, if one is available. If there is no line button
available, you receive a message on the display and hear Camp
tones.
Each Norstar telephone can handle only one camped call at a
time.
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Transferring calls / 93
Displays
21 Camp max
21 DND
CALLBACK
CALLBACK
You tried to camp a call to a telephone that
already has a camped call. The call has
come back to you. Press the CALLBACK button
or the line button to reconnect to the call. On
the M7100 telephone, just pick up the
receiver.
The person to whom you redirected a call
has Do Not Disturb active on the telephone.
The call has come back to you. Press the
CALLBACK button or the line button to
reconnect to the call. On the M7100
telephone, just pick up the receiver.
Camp denied
You have tried to camp an internal call. You
can only camp external calls.
Camp to:
CANCL
Dial the number of the internal telephone to
which the call is sent.
Camped: 21
CALLBACK
The telephone to which you camped a call
did not answer the call. The call has come
back to you. Press CALLBACK or the line
button to reconnect to the call. On the M7100
telephone, just pick up the receiver.
Line001 hung up
A call you camped has come back to you, but
the caller hung up before you could
reconnect.
Not in service
CALLBACK
The telephone to which you have camped a
call is out of service or is being used for
programming. The call has come back to
you. Press CALLBACK or the line button to
reconnect to the call. On the M7100
telephone, just pick up the receiver.
Release a call
The line that the camped call is on is in use
or that line does not appear at your
telephone. Release the line or release an
internal line.
For other displays, see ‘‘Common feature displays’’ on page 215.
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94 / Transferring calls
ƒ‡›
Parking a call
You can suspend a call so that it can be retrieved from any
telephone in your system.
1. Press
ƒ‡›
ƒfl‚
.
2. Use the Page feature (
) or press PAGE to
announce the retrieval code displayed by your telephone.
Retrieving a parked call
1. Select an internal line. (On the M7100 telephone, pick up
the receiver.)
2. Dial the Call Park retrieval code.
Using Call Park
When you park a call, the system assigns one of nine codes for
the retrieval of the call. These codes consist of the Call Park
prefix, which may be any digit from 0 to 9, and a two-digit call
number between 01 and 09. For example, if the Call Park
prefix is 4, the first parked call is assigned Call Park retrieval
code 401.
The Norstar system assigns Call Park codes in sequence, from
the lowest to the highest, until all the codes are used. This
round-robin approach means that a greater variety of codes are
used, which makes it easier for a call to reach the right person
when more than one incoming call is parked.
The highest call number (the Call Park prefix followed by 09)
is used only by telephones or devices connected to the system
using an analog terminal adapter (ATA).
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Transferring calls / 95
Your installer or customer service representative programs
both the Call Park prefix and the delay before parked calls are
returned to the originating telephone. External calls parked for
longer than the programmed delay are returned to your
telephone.
Tip - Answered Hunt Group calls are parked in the same
manner as other calls. For more information on Hunt
Groups see ‘‘Programming Hunt Groups’’ on page 147.
Call Park can be disabled by your installer or customer service
representative.
Displays
Already parked
The person you were talking to has already
parked your call. You cannot park the same
call.
Get call first
You have attempted to use Call Park with no
active call on your telephone. If the call you
want to park is on hold, reconnect to it before
you park it.
Invalid number
You have entered an invalid retrieval code.
No call on: 101
There was no call on the retrieval code you
entered.
Park denied
You have tried to park a conference call.
Split the conference and park the calls
separately. The person who retrieves the
calls can reconnect the conference.
Parked on: 402
PAGE
P0881596 Issue 02
EXIT
ƒfl‚
Record the code shown. Use Page
(
) or press PAGE to announce
the call and its retrieval code.
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96 / Transferring calls
Parking full
All available retrieval codes are in use.
Transfer the call or take a message instead.
For other displays, see ‘‘Common feature displays’’ on page 215.
Using Callback
When you direct a call you have answered to another
telephone, the system monitors the call to make sure it is
answered. If no one answers the call within a set length of
time, the system directs it back to you.
Callback generates a variety of displays. Most occur after a set
delay and are listed in the index. Some occur immediately if
the telephone to which you are directing a call is out of service
or otherwise unavailable. These are listed with the descriptions
of the specific features like Transfer or Camp-on.
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Forwarding your calls
ƒ›
Forwarding your calls to another Norstar telephone
ƒ›
Press
and enter the number of the internal
telephone to which you want your calls forwarded.
Use Line Redirection to forward calls outside the system.Line
redirection takes precedence over Call Forward.
ƒ£›
ƒ›
Canceling Call Forward
Press
.
Using Call Forward at your telephone
When you use
, all calls go to the destination
you select, regardless of how Forward on busy and Forward no
answer are programmed.
Tip - If your Norstar set is a member of a Hunt Group, the
Call Forward all calls setting is overridden by the Hunt
Group routing for Hunt Group calls. For more information
on Hunt Groups see ‘‘Programming Hunt Groups’’ on
page 147.
If the telephone to which you forwarded your calls does not
have the same external lines as your telephone, the forwarded
calls appear on intercom buttons.
If a call is forwarded, it does not ring but the line indicator
flashes on your telephone. You can answer the call by pressing
the button next to the flashing indicator.
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98 / Forwarding your calls
Tip - If you are one of a group of people who regularly
forward their calls to one another, be aware that it is
possible to set up forward loops where a call is forwarded
from one telephone to another in a circle, and is never
answered anywhere.
Overriding Call Forward
If you call someone who has their calls forwarded to you, your
call rings at that person’s telephone even though they are
forwarding their calls to you.
Changing the automatic Call Forward settings for a
telephone
Call forwarding occurs automatically when a call is not
answered or the line is busy. These automatic options are
changed in programming.
For step-by-step instructions, see ‘‘Change where a call goes
when there is no answer’’ on page 22.
Changing Forward no answer
Forward no answer redirects unanswered calls to another
telephone on your Norstar system.
Tip - If the Norstar set is a member of a Hunt Group, the
Call Forward no answer feature is overridden and the
Hunt Group call continues to ring until the hunt time has
expired. For more information on Hunt Groups see
‘‘Programming Hunt Groups’’ on page 147.
For step-by-step instructions for changing Forward no answer
see ‘‘Change where a call goes when there is no answer’’ on
page 22. Line Redirection takes precedence over Forward no
answer.
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Forwarding your calls / 99
Changing the delay before a call is forwarded
You can assign the number of times that the incoming call
rings at your telephone before the call is forwarded. To
estimate the delay time in seconds, multiply the number of
rings by six.
For step-by-step instructions, see ‘‘Change the number of
times the telephone rings before it is forwarded’’ on page 22.
Forward on busy
Forward on busy redirects your calls to another telephone on
your Norstar system when you are busy on a call, or when you
have Do Not Disturb activated at your telephone.
For step-by-step instructions, see ‘‘Making changes to Call
Forward on Busy’’ on page 23.
Line Redirection takes precedence over Forward on busy.
Calls that are redirected by Line Redirection are not affected
by any Call Forward features or Call Forward programming.
Telephones that have Forward on busy active can receive
priority calls. If you are busy on a target line call, another call
to that target line is redirected to the prime telephone for that
target line.
Tip - If the Norstar set is a member of a Hunt Group, the
Call Forward on busy feature is overridden and the Hunt
Group call continues to ring until the hunt time has
expired. For more information on Hunt Groups see
‘‘Programming Hunt Groups’’ on page 147.
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100 / Forwarding your calls
DND on Busy
When you are busy on a call and a second call comes in, your
telephone rings softly to alert you to the second call. If you
find this second ring distracting, you can have the system
prevent a second call from disturbing you by assigning Do Not
Disturb (DND) on Busy to your extension.
When DND on Busy is turned on for the set, internal and
private network callers hear a busy tone instead of ringing
when you are on the telephone. External callers are transferred
to the prime set used in your system.
For step-by-step instructions, see ‘‘Change Do Not Disturb on
Busy’’ on page 25.
If you use DND on Busy, the line indicator for an external
incoming call flashes, but your telephone does not ring.
Forward on busy takes priority over DND on Busy.
If an external call uses a target line, the call is processed
according to the programming of the target line. If the target
line is busy, the caller may hear a busy tone or be routed to the
prime set for the target line regardless of the DND on Busy
programming for the telephone.
Tip - If a Norstar set is a member of a Hunt Group and the
set activates this feature, the set does not receive
notification of incoming Hunt Group calls while on a call.
The DND on busy feature overrides the Hunt Group. For
more information on Hunt Groups see ‘‘Programming
Hunt Groups’’ on page 147.
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Forwarding your calls / 101
Call Forward and Voice Mail
If you have a voice mail system and want it to pick up
unanswered calls automatically
•
use the internal number of your voice mail as the
destination when you program Forward no Answer and
Forward on busy,
or
•
make the ring delay greater than the delay used by your
voice mail system, if your voice messaging system or
service automatically retrieves calls.
Displays
Forward denied
Forward>21
Not in service
There are several reasons why you may get
this message. For instance, you cannot
forward your calls to a telephone that has
been forwarded to your telephone.
CANCL
Your calls are being forwarded to telephone
21.
Two or more telephones are linked in a
forwarding chain, and one of them is out of
service or is being used for programming.
For other displays, see ‘‘Common feature displays’’ on page 215.
Line Redirection
Line Redirection allows you to send your external calls to a
telephone outside the office. You may choose to redirect all
your external lines or only some of them.
Line Redirection takes precedence over the Call Forward
feature. If both features are active on a set, incoming external
calls on redirected lines are routed to the specified Selective
Line Redirection (SLR) external destination. Incoming
internal calls are forwarded to the specified Call Forward
destination.
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102 / Forwarding your calls
You cannot use the Line Redirection feature code at either an
M7100 telephone or a telephone connected to an ATA.
Turning on Line Redirection
1. Press
ƒ°›
ƒ°›
.
2. Select the outgoing line to be used for redirected calls.
3. Enter the number to which calls are to be redirected (the
ways you can do this are listed below).
4. Select the lines to be redirected.
Enter the telephone number to which you want to redirect calls
by using one of the following methods.
•
Press an external autodial button.
•
Enter an external telephone number (using no more than
24 digits) then press
or OK.
•
Press
or OK if the line you have chosen as the
outgoing line is a private network line that does not require
you to dial digits.
˙
˙
If you use ALL to redirect all your lines, it is important that you
wait until all the lines on your telephone light up before
or OK
pressing
or OK. If you press
before all the lines light up, those lines not lit are not
redirected.
˙
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˙
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Forwarding your calls / 103
Tip - The line chosen for redirecting calls on other lines
can be used normally when it is not busy on a redirected
call. To avoid redirection failing because the chosen line
is in use, choose a line pool with several lines in it.
The system does not check that the number you give for
line redirection is a valid one. If you redirect to an invalid
number, redirection fails. Using an autodial button to
enter the redirection number helps avoid this possibility.
An autodial button used for line redirection must be
programmed to use a specific line.
Canceling Line Redirection
1. Press
ƒ£°›
ƒ£°›
.
2. Select the lines you no longer want to be redirected.
Allowing a telephone to redirect calls
You can turn a telephone’s ability to redirect calls on and off.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
“
2. Press
password).
.
(the default System Coordinator
3. Press
and enter the internal number of the
telephone you want to program.
4. Press
5. Press
redirect:.
P0881596 Issue 02
twice.
three times. The display shows Allow
Compact ICS 4.0 System Coordinator Guide
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104 / Forwarding your calls
6. Press CHANGE to select Y (Yes) or N (No).
Turning the redirect ring for a telephone on or off
You can program a telephone to ring briefly (200
milliseconds) when a call is redirected on one of its lines.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
“
.
2. Press
password).
(the default System Coordinator
3. Press
and enter the internal number of the
telephone you want to program.
4. Press
5. Press
twice.
ring:.
twice. The display shows Redirect
6. Press CHANGE to select Y (Yes) or N (No).
Tip - If a telephone has redirect ring enabled, it rings
briefly for redirected calls on one of its lines even if
another telephone set up the line redirection.
Displays while redirecting lines
Intercom
Line Redirection
QUIT
ADD
REMOVE
Compact ICS 4.0 System Coordinator Guide
You selected the intercom button as the
facility to place the call on. Enter a line pool
code or a destination code.
£ •
Press
or ADD to begin redirection. Press
or REMOVE to cancel a previous
redirection.
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Forwarding your calls / 105
No line to use
You have one external line on your
telephone, but you need a second line to
perform line redirection. Redirect your
external line using a line pool as the outgoing
line.
Outgoing line
You are attempting to redirect a line and the
line you have chosen is the outgoing line you
have selected as a destination. You cannot
redirect a line to itself. Select another line.
Pool code: ___
QUIT
Enter a valid line pool access code.
Redir by 21
OVERRIDE
You have attempted to redirect a line, but
someone else has already redirected that
line. Press
or OVERRIDE to override the
previous redirection and redirect the line as
you want.
Redirect denied
You can redirect calls only on individual
lines.
Select line out
QUIT
Select the line to be used to redirect calls out
of the system.
Select line(s)
QUIT
ALL
Press the lines to be redirected. To undo a
line selection, press it again. Press ALL to
redirect all your lines.
Select line(s)
ALL
Unequipped line
P0881596 Issue 02
•
OK
˙
Continue to press the lines to be redirected.
Press
or OK when you are
finished.
The line you are attempting to redirect
cannot be redirected because the hardware
does not support redirection.
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106 / Forwarding your calls
Displays while canceling redirection
Select line(s)
QUIT
ALL
Press the lines that are no longer to be
redirected. The lines light up as you press
them. Once you cancel redirection for a
line you cannot restore it by pressing the
line again. Press ALL to cancel redirection
for all your lines. When you are finished,
press
or OK.
˙
Select line(s)
ALL
OK
˙
Continue to press the lines that are no
longer to be redirected. Press
or OK when you are finished.
For other displays, see ‘‘Common feature displays’’ on page 215.
How Line Redirection is different from Call Forward
Call Forward forwards all calls that arrive at a particular
telephone to another telephone within the Norstar system. Line
Redirection redirects only the lines you specify, no matter
which telephones they appear on, to a telephone outside the
Norstar system. Line Redirection takes precedence over Call
Forward.
Using Line Redirection
You redirect lines at a telephone, but once redirected, the lines
are redirected for the entire system.
You can only redirect lines that appear at line buttons on your
telephone.
You can answer the telephone if it rings while you are in the
middle of programming Line Redirection, but none of the
Norstar call handling features are available until the feature
times out. If you need to use a Norstar feature to process the
call, quit Line Redirection programming by pressing
. Do not press
or you disconnect the call you
are trying to process.
ƒ
Compact ICS 4.0 System Coordinator Guide
®
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Forwarding your calls / 107
While you are programming Line Redirection you do not
receive any indication of calls that do not actually ring at your
telephone.
Be careful to avoid redirection loops. If for example, you
redirect your lines to your branch office and your branch office
redirects its lines to you, you can create a redirection loop. If
these calls are long distance, you end up paying charges.
In certain situations, callers may experience lower volume
levels when you redirect calls to an external location.
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108 / Forwarding your calls
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Communicating in the office
ƒfl‚
Paging
Paging allows you to make announcements over the Norstar
system using the telephone speakers, or your loudspeaker
system, if one is available.
ƒfl‚
Making a page announcement
1. Press
.
⁄
¤
‹
2. Choose a page type. Page types are:
through the telephone speakers (internal page)
through an external speaker (external page)
both internal and external (combined page)
3. If necessary, choose a zone.
®
4. Make your announcement.
5. Press
.
Tip - Instead of entering the Page feature code followed
by the page type, you can enter the following shortcut
codes.
Internal
External
Combined
P0881596 Issue 02
ƒfl⁄
ƒfl¤
ƒfl‹
and zone (1 to 3)
(code 2 has no zones)
and zone (1 to 3)
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110 / Communicating in the office
Activating and deactivating the ability to page
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘
.
2. Press
password).
(the default System Coordinator
3. Press
and enter the internal number of the
telephone you want to program.
4. Press
5. Press
twice.
seven times. The display shows Paging.
6. Press CHANGE to select the setting: Y (Yes) or N (No).
Creating page zones
Each telephone can be assigned to one of three zones for
receiving pages.
Tip - Hunt Group DNs cannot be included in a page zone.
For more information on Hunt Groups see ‘‘Programming
Hunt Groups’’ on page 147.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
≠
2. Press
password).
.
(the default System Coordinator
3. Press
and enter the internal number of the
telephone you want to program.
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4. Press
5. Press
≠
‘
Communicating in the office / 111
twice.
six times. The display shows Page Zone.
6. Press CHANGE to select the setting: 1, 2, 3, or None.
You can make a telephone part of a page zone only if the
telephone has paging set to Y (Yes).
A zone is any set of Norstar telephones that you want to group
together for paging, regardless of their location.
Your installer programs whether a tone sounds before a page
begins, and the maximum number of seconds a page can last
before it is automatically turned off.
Tip - Make sure that everyone who needs to make page
announcements has a list showing which telephones are
in which page zones.
Displays
Enter zone:___
ALL
Invalid zone
Page choice:
SETS
SPKR
H
Enter the desired page zone number (1- 3) or
press ALL.
You have entered a page zone code that is
not between 1 and 3.
BOT
Select the type of page you want. See the list
in “Making a page announcement”.
Page timeout
The time allotted for paging has expired.
Paging ALL
You are making a page. The display shows
the page zone you have chosen. Press
or
when you are finished.
P0881596 Issue 02
ƒ ®
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112 / Communicating in the office
Paging busy
A page is already being made in the page
zone you have requested.
For other displays, see ‘‘Common feature displays’’ on page 215.
Tip - You can make an announcement to one person
by placing a voice call to their telephone.
Using Page with external paging equipment
When you make a page that uses external paging equipment
(external page or combined page), the Long Tones feature is
automatically activated for the external paging system only.
This allows you to control optional equipment with the Long
Tones feature.
Sending messages using the display
The Messages feature allows you to leave a message on the
display of another Norstar telephone, and indicates if you have
any messages waiting. The Messages feature uses a message
waiting list to keep a record of your internal messages and
your (external) voice mail messages (if you subscribe to a
voice message service with visual message waiting
indication).
Sending a message
ƒ⁄
You can leave a message on the display of another telephone
in your Norstar system. You can send up to four messages to
different telephones, including your voice message center.
If your telephone is a direct-dial telephone or a central
answering position (CAP), you can send up to 30 messages.
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Communicating in the office / 113
If your reply to a message is forwarded or is answered at
another telephone using the Call Pickup feature, the message
remains on your telephone until you cancel it or successfully
contact the telephone that sent the message.
1. Press
ƒ⁄
.
2. On a telephone with a two-line display, press ADD. (This
step is not necessary on a telephone with a one-line
display.)
3. Enter the internal number of the person you want to send
the message to. The person’s display reads
Message for you.
ƒ£⁄
Canceling a message you have sent
1. Press
. The display reads Cancel for:.
2. Enter the internal number of the person to whom you sent
the message.
ƒflfi
Viewing your messages
You can receive up to four messages from different
telephones, including your voice message center. A single
message from your voice message center may pertain to
several voice messages.
ƒflfi
• £
On a telephone with a one-line display
1. Press
message.
2. Press
. The display shows the first
or
to move through your messages.
On a telephone with a two-line display
1. Press MSG. The display shows the first message you
received.
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114 / Communicating in the office
2. Press NEXT to move through your messages.
Replying to a message
You can call the person (or your voice message center) who
sent a message while you are viewing the message.
‚
On a telephone with a one-line display
Press
.
On a telephone with a two-line display
Press CALL.
If you want to call your voice message center using a line other
than the programmed line, exit your message list and dial the
voice message center telephone number using normal dialing
methods.
Removing items from your message list
You can erase a message while you are viewing it in your
message list. If the message is from your voice message
center, this only erases the message notification at your
telephone. You need to erase the voice message at your voice
message center. Refer to your voice message center
documentation.
˙
On a telephone with a one-line display
Press
.
On a telephone with a two-line display
Press ERASE.
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Communicating in the office / 115
Viewing messages you have sent
ƒ⁄
On a telephone with a two-line display, you can view the
messages you have sent.
1. Press
ƒ⁄
.
2. Press SHOW to display your first sent message.
3. Press NEXT to move through your sent messages.
Displays
Cancel denied
You have entered an invalid number when
attempting to cancel a message.
Cleared>LINENAM
NEXT
You have cleared an external message from
your message waiting list. The message
itself exists in your voice message center
until you erase it there.
In use: 21
You are trying to call from your message
waiting list. The line that you are trying to use
is being used by the identified Norstar user.
L001:LINENAMVMsg
NEXT
CALL
CLEAR
You are viewing your message list. The
display shows the number and name of the
line that was used for your voice mail
message.
Message denied
You have tried to send a message to an
invalid internal number or to a telephone that
is out of service.
Message list
SHOW
ADD
EXIT
SHOW appears only if you have outstanding
messages. Press SHOW to review messages
you have sent. Press ADD to send a new
message.
Message to:
P0881596 Issue 02
Enter the internal number of the telephone to
which you want to send a message.
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116 / Communicating in the office
Messages & Calls
MSG
CALLS
You have one or more messages and one or
more new Call Logs. Press
to change the first line of
the display to the current time and date.
No button free
You have no line button free with which to
reply to a message.
No number stored
There has been no number programmed for
the voice message center. Contact your
voice messaging service provider.
Start of list
NEXT
Your are at the beginning of your list of
messages. Press NEXT to move through your
messages.
Their list full
You are trying to send a message to a user
whose message waiting list is full.
Your list full
You have tried to send a message but your
telephone's list of sent messages is full.
Cancel one of the messages you have sent,
if possible, or wait until you have received a
reply to one of those messages.
ƒ°‚fl
For other displays, see ‘‘Common feature displays’’ on page 215.
Using Voice Call
ƒflfl
You can make an announcement or begin a conversation
through the speaker of another telephone in the system.
Tip - Hunt Groups cannot accept voice calls. Answer
buttons have no appearances for voice calls, and the set
does not ring for voice calls. For more information on Hunt
Groups see ‘‘Programming Hunt Groups’’ on page 147.
For more information on Answer buttons see ‘‘Answer
buttons’’ on page 38.
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Communicating in the office / 117
ƒflfl
Making a Voice Call
Press
.
Muting Voice Call tones
When a voice call begins at your telephone, you hear a beep
every 15 seconds as a reminder that the microphone is on.
©
To stop it from beeping, pick up the receiver or press
.
Answering a Voice Call without touching your telephone
If Handsfree Answerback is assigned to your telephone, you
can respond to a voice call without touching the telephone.
Handsfree Answerback is not available to the M7100
telephone.
When someone makes a voice call to you, simply start talking.
Your telephone’s microphone picks up your voice.
Tip - Once you have answered a voice call, you can put
it on hold, transfer it, or otherwise treat it as a normal call.
Preventing Voice Calls to your telephone using Voice Call
Deny
Press
. Voice calls ring like regular internal
calls. Your other calls proceed normally.
ƒ°°
ƒ£°°
Canceling Voice Call Deny
Press
.
Displays
Dial voice call
P0881596 Issue 02
Dial the internal number or press the internal
autodial button of the person to whom you
want to speak.
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118 / Communicating in the office
©
Microphone muted
Your handsfree microphone is muted. Press
or pickup your receiver to respond
to the voice call.
No voice call
The telephone receiving the call cannot
accept voice calls for one of the following
reasons: it is active or ringing with another
call; Call Forward is turned on; Do Not
Disturb is turned on; Voice Call Deny is
turned on; it is not a Norstar telephone.
Your call proceeds automatically as a regular
ringing call.
Voice call
Compact ICS 4.0 System Coordinator Guide
The line is open for you to speak.
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Tracking your incoming calls
Using Call Log
Telephones can automatically log Call Display information for
calls on an external line. The line must appear on that
telephone but it does not have to be a ringing line.
If your system is equipped with the appropriate equipment and
you have subscribed to the call information feature supplied by
your service provider, you are able to capture information
about incoming callers in your call log. The same feature is
supplied by an ISDN service package that comes with calling
line identification (CLID).
Call Log creates a record of incoming external calls. For each
call the log could contain:
•
sequence number in the Call Log
•
name and number of the caller
•
indication if the call was long distance
•
indication if the call was answered (and identity of who
answered it)
•
time and date of the call
•
number of repeated calls from the same source
•
name of the line that the call came in on
Call Log can help you to
•
keep track of abandoned or unanswered calls
•
track patterns for your callers (for example volume of calls
and geographical location of calls)
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120 / Tracking your incoming calls
•
record caller information quickly and accurately
•
build a personal telephone directory from log items
The long distance indicator and the caller's name and number,
may not be shown in the log, depending on the Call Display
services provided by your local telephone company and the
caller’s local telephone company.
To use the features on the following pages, your telephone
must be have spaces available in its Call log. Your installer or
customer service representative programs each telephone with
an appropriate number of spaces.
ƒ•°›
Call Log options
You can select the type of calls to be stored in your Call Log.
Choose from four Autolog options: No one answered,
Unanswerd by me, Log all calls, No autologging.
ƒ•°›
£
ƒ
1. Press
option.
2. Press
3. Press
. The display shows the current
or NEXT to change the option.
or OK to select the display option.
Logging a call manually
ƒ°⁄‹
If your calls are not automatically logged, you can manually
log call information when you are connected to an external
call. Storing information for your current call can be helpful in
many situations. For example, you may want to:
•
record a caller's information without using paper and
pencil
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Tracking your incoming calls / 121
•
record only selected calls that you choose, as opposed to
using Call Log automatically
•
quickly record caller information before a caller hangs up
Press
ƒ°⁄‹
to log an external call manually.
ƒ°⁄fi
Deleting old log items
Your log has a set number of items that it can hold. When it
becomes full, new calls cannot be logged. When your log is
full, Autobumping automatically deletes the oldest Call Log
item when a new call is logged.
Press
Press
ƒ°⁄fi
ƒ£°⁄fi
to enable autobumping.
Viewing your Call Log
to disable autobumping.
ƒ°⁄¤
ƒ°⁄¤
To view your log
1. Press
. The display shows the number
or previously read items (old) and the number of new,
unread items (new) in the log.
•
‚
2. Press
or OLD to view old items; press
view new items.
£
or NEW to
3. Press
or RESUME to display the last item you viewed,
the last time you viewed your Call Log.
Names and numbers for external callers are displayed only if
you have subscribed to Call Display services from your local
telephone company.
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122 / Tracking your incoming calls
√
Viewing a Call Log item
Press
or MORE to view the information for a call
log item.
Erasing log items
You should routinely erase log items that you’ve read, to make
space for new items in your log.
˙
®
1. Display the item you want to erase.
2. Press
3. Press
or ERASE.
to exit.
If you accidentally erase an item, you can retrieve it.
˙
®
1. Press
or UNDO immediately after accidentally
erasing an item.
2. Press
to exit.
Making a call using Call Log
You may find it helpful to place calls from within your Call
Log. The number stored for each call may vary depending on
the type of call. For example, if the call was placed from a
Centrex or PBX system, the first few numbers may need to be
trimmed before you can make the call. If the number you want
to call is long distance, or if you want to use a line pool, you
may need to add numbers.
To place a call
1. Display the log item for the call you want to place.
√
2. Display the associated telephone number.
3. Press
want to remove.
or TRIM, once for every digit that you
4. Dial any extra digits required.
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Tracking your incoming calls / 123
5. Press an external line or line pool button.
6. Lift the receiver. (This is not necessary if Handsfree is
programmed at your telephone.) The displayed number is
dialed.
Creating a password to your Call Log
ƒ•°fi
You have the option of accessing your Call Log through a
password.
1. Press
ƒ•°fi
. The displays reads
New passwrd:.
2. Enter your four-digit password. The display reads
Repeat New:.
3. Re-enter your four-digit password. The display reads
Password changed, which confirms that your password
has been assigned.
ƒ°⁄¤
To enter Call Log using your password
1. Press
to enter Call Log. If you have
programmed a password, the display reads Password:.
2. Enter your four-digit password.
If you forget your Call Log password, it can be deleted in
programming. See ‘‘Using passwords’’ on page 187.
Changing your Call Log password
1. Press
ƒ•°fi
ƒ•°fi
. The display reads
Old passwrd:.
2. Enter your old password. The display reads
New passwrd:.
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124 / Tracking your incoming calls
3. Enter your new four-digit password. The display reads
Repeat New:.
4. Re-enter your password. The display reads
Password changed, which confirms that your password
has been changed.
Deleting an assigned password
1. Press
ƒ•°fi
ƒ•°fi
. The display reads
Old passwrd:.
2. Enter your old password. The display reads
New passwrd:.
˙
or OK. The display reads
No pswd assigned, which confirms that your password
has been deleted.
3. Press
Programming a telephone to log calls automatically
Your installer or customer service representative can program
each telephone to log calls coming in on a line automatically.
Displays
1:Unknown name
The caller's name is unavailable.
1:Unknown number
The caller's number is unavailable.
12:KATE SMITH
NEXT
ERASE
_ indicates a new item.
MORE
12¯KATE SMITH
NEXT
ERASE
MORE
Compact ICS 4.0 System Coordinator Guide
¯ indicates that the call was answered.
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Tracking your incoming calls / 125
12§KATE SMITH
NEXT
ERASE
MORE
§ indicates a long distance call.
49/1234567890123
NEXT
ERASE
MORE
/ indicates that the stored number has been
Call(s) bumped
One or more log entries have been deleted
by the Autobumping feature while you are
looking at the Call Log.
Hold or release
Hold or release your active call before
entering Call Log.
In use: SETNAME
The external line is in use.
√
shortened to its final 11 digits. Press
or MORE to display additional
information about the call.
Jan 4 9:00a
NEXT
ERASE
3X
MORE
The repeat call counter, shown along with
time and date, indicates the number of calls
you have received from the same caller.
Line001
NEXT
ERASE
¯27
This call was answered at another telephone
(27).
MORE
Line001
¯Logit
NEXT
ERASE
MORE
This call was logged manually.
Line001
NEXT
ERASE
This call was not answered.
MORE
Messages & Calls
MSG
CALLS
There are one or more items in your
message waiting list, and there are one or
more new items in your Call Log. Press
to change the first line of
the display to the current time and date.
New calls begin
You have viewed your last old log item and
are now viewing your new log items.
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ƒ°‚fl
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126 / Tracking your incoming calls
No info to log
No information is available for the call.
No log assigned
No log space has been assigned to the
telephone.
No resume item
The resume item has been removed
because of Autobumping, repeat call update,
or log reallocation while you are looking at
the Call Log.
For other displays, see ‘‘Common feature displays’’ on page 215.
Using Voice mail
If you subscribe to a voice message service outside your
office, you can access that service through your Norstar
system. Your installer or customer service representative
programs your Norstar telephone to indicate when you have a
voice message waiting on a particular line.
To find out if your external voice message service works with
Norstar, or if you have any problems with your service,
contact your voice message service provider.
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Customizing your telephone
ƒ•‚
Finding out what a button does using Button Inquiry
You can check the function of any line, intercom, or
programmed button on your Norstar telephone by pressing
. On the M7100 telephone Button Inquiry
shows your internal number followed by the function assigned
to your single memory button.
ƒ•‚
Displays
001
<LINENAME>
SHOW
OK
The display shows the number and name of
the line. Press SHOW to view the redirection
status of the line.
£
˙
123456789012345...
VIEW‚
OK
Press
or press VIEW‚ or ·VIEW to view a
number that is too long to fit on the display.
Press
or OK when you are done.
21 <SETNAME>
NEXT
VIEW‚
The display shows the directory number of
the telephone, and the assigned name.
Press NEXT to see the first line assigned to
ring at the intercom button.
<Feature name>
SHOW
Press a button
EXIT
OK
The name of the feature assigned to a button
is displayed when you press the button.
Press
or SHOW for additional information.
£
ƒ
Press the button you want to check. Press
or EXIT when you are finished.
For other displays, see ‘‘Common feature displays’’ on page 215.
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128 / Customizing your telephone
Making the display darker or lighter using Contrast
adjustment
1. Press
ƒ•‡
ƒ•‡
.
2. Press a number on the dial pad to choose the contrast level
you like best.
On a two-line telephone, you can use the UP and DOWN display
buttons to adjust the contrast.
The number of contrast levels available varies from one
telephone model to another.
Changing the language on the display
You can select the language used on the display of each
Norstar telephone. Norstar supports three languages: English,
French and Spanish. Button caps are available for each
language. When your system is first installed, all telephones
use English.
ƒ•fi‚⁄
ƒ•fi‚¤ ƒ•fi‚‹
If you program
on to a memory
button, you can then simply press the button until the language
you want appears on the display. You cannot program
or
onto a
memory button.
English
Press
French
Press
ƒ•fi‚⁄
ƒ•fi‚¤
ƒ•fi‚‹
Spanish
Press
Compact ICS 4.0 System Coordinator Guide
.
.
.
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Customizing your telephone / 129
Programming a feature code onto a memory button
You can program a feature code onto a memory button. In
some cases, pressing the button a second time cancels the
feature.
Programming feature buttons
ƒ•‹
Any memory button not programmed as an external or internal
line, target line, Answer button, or Handsfree/Mute button, is
available for features.
1. Press
ƒ•‹
.
2. Press the memory button you want to program with a
feature.
3. Enter the appropriate feature code you want to assign onto
the button.
•
The following feature codes cannot be programmed onto a
memory button: Long Tones and any code beginning with
except
(Language Choice) and
(Contrast Adjustment).
ƒ•fi‚⁄
ƒ•‡
Tip - When you program a button with the line pool
feature code, you must enter a line pool access code
after the feature code. The programmed line pool button
accesses a specific line pool, not the line pool feature.
ƒ•⁄
˙
Erasing a feature button
1. Press
.
2. Press the feature button.
3. Press
P0881596 Issue 02
or OK to erase the button.
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130 / Customizing your telephone
Displays
<Feature name>
SHOW
OK
The name of the feature assigned to a button
is displayed when you press the button. SHOW
appears when there is more information
available. Press
or SHOW for additional
information.
£
Enter code:
If you are checking a speed dial button, enter
the two-digit speed dial code that you want to
check.
F__
QUIT
Enter the feature code, or press
or QUIT
to quit programming or CLEAR to clear the
numbers you have entered. The system
accepts the entry as soon as you enter a
valid feature code.
®
CLEAR
ƒ
Feature code:
QUIT
Press
and enter the feature code
you want to assign to the button. You cannot
enter invalid codes.
Feature moved
You have programmed a button with a
feature that was already programmed onto
another button. The feature has moved to
the button you just programmed. Its original
button is now blank.
Press a button
EXIT
Press the button you want to check. Press
or EXIT when you are finished.
Program and HOLD
Enter the number you want to program and
press
. To erase the button, just
press
.
Program and OK
QUIT
ƒ
˙
˙
OK
Enter the number you want to program and
press OK. To erase the button, just press
or OK.
˙
For other displays, see ‘‘Common feature displays’’ on page 215.
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Customizing your telephone / 131
Applying button cap labels
ƒ•‚
Before you apply button labels, activate the Button Inquiry feature
(
) to verify the button functions and to avoid
activating features as you put the labels onto the buttons.
Keep the extra labels and button caps with each Norstar telephone
or leave them with the system coordinator.
Types of button caps
•
Unlabeled, clear button caps
with appropriate green or gray paper for typing in line numbers,
telephone numbers, and features
•
Pre-printed, colored button caps
in green or gray
Some examples of pre-printed button caps
∫
©
Green caps
Line 1
µ
ß
Grey caps
Tip - To make identification of line types easier,
use preprinted green button caps for lines that
support incoming and outgoing calls. Use clear
button caps for target lines that are incoming only.
Identifying the telephones
1. Write the individual telephone numbers on the labels and attach
them to the appropriate Norstar telephones.
2. Write the telephone number and the internal number on the
appropriate receiver card for each type and color of telephone
that is to be installed.
3. Cover the receiver card underneath the receiver of each
telephone with the plastic lens.
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132 / Customizing your telephone
Norstar default button assignments
Default features are assigned automatically to the programmable
buttons on Norstar telephones and vary depending on the
telephone. The default features are listed in the tables in this
chapter.
Rules of default button assignment
Line and intercom buttons are assigned by default templates and
can be changed in programming. Handsfree/Mute and Answer
buttons are not assigned by default. If these features are defined,
however, they are automatically assigned to specific buttons, as
described on this and the following page. None of these buttons can
be assigned to M7100 telephones.
The Handsfree/Mute feature appears on the bottom right-hand
button (the bottom button on the M7208 telephone), moving the
Intercom button(s) up one position.
Each telephone can have up to eight Intercom buttons. They appear
above the Handsfree/Mute button at the bottom right-hand position
on your telephone (the bottom button on the M7208 telephone).
Each telephone can have up to four Answer buttons. They appear
above Intercom buttons in the right column and continue up from the
bottom in the left column, replacing the features on those buttons.
(On the M7208 telephone, Answer buttons appear above Intercom
buttons and below external line buttons in a single column.)
External line buttons appear in ascending line order, starting at the
top button in the left column (the top button on the M7208
telephone). If more than five external lines are assigned to an
M7310 telephone assignment continues down the buttons on the
right column, erasing the features on those buttons. Line buttons
have priority over feature access buttons but not Handsfree/Mute,
Intercom, or Answer buttons.
M7100 telephone button defaults
µ
For for the default template, the one programmable button on the
M7100 telephone is
.
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Customizing your telephone / 133
M7208 telephone button defaults
œ
†
µ
π
ç
ß
∆
∆
ƒfl‚
Tip - The default Page button activates the
General Page option (
).
M7310 telephone button defaults
∫∫
∫∫
∫∫
∫∫
∫∫
∫∫
∫∫
∫∫
Dual-memory buttons
Set 33
Set 21
Set 34
Set 22
Set 35
Set 23
Set 36
Set 24
Set 37
Set 25
Set 39
Set 26
Set 40
Set 27
Set 41
Set 28
∫∫
∫∫
∫∫
∫∫
Set 42
Set 29
Set 43
Set 30
Set 44
Set 31
Set 45
Set 32
This example shows defaults for a system with two-digit internal
numbers.
DN 38 does not appear on any set or CAP module.
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134 / Customizing your telephone
The defaults shown for the dual-memory buttons do not actually
exist on any telephone, since no telephone has an autodial button
for itself. The position that would be taken by the autodial button for
itself is blank.
∂
†
∫
œ
π
ç
µ
≈
∆
∆
Template button assignments
Call Fwd
M7324 telephone button defaults
Buttons without a label are blank by default and can be programmed
as autodial or feature buttons.
∫
∫
∫
∫
∫
∫
∫
∫
∫
∫
∫
∫
∫
ß
µ
∫
ç
†
∂
œ
≈
π
∆
∆
Call Fwd
Saved No.
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Customizing your telephone / 135
ƒfl¤
Tip - The default Page button activates the External Page
option (
).
ƒ•°⁄
Moving line buttons
You can move external lines to different buttons on your
telephone to arrange your lines in the way that makes the most
sense to you.
You cannot move intercom, answer or Handsfree/Mute
buttons onto a CAP module.
1. Press
ƒ•°⁄
.
2. Press the button you want to move the line from.
3. Press the button you want to move the line to.
Displays
Exchanged
The two buttons you selected have
exchanged position.
Invalid location
You have tried to move a line to a button that
cannot be used as a line button, such as an
intercom button, Handsfree/Mute button, or
an answer button.
Move line from:
QUIT
Press the button of the line you want to
move. Press
or QUIT when you
have finished moving lines.
Move line to:
QUIT
Press the button you want to move the line
to. Neither of the buttons is erased. The
lines, or the line and feature, simply switch
places.
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136 / Customizing your telephone
Press a line
The button you are trying to move is not a
line button. If you are trying to switch a line
and a feature, move the line to the feature
button and not the feature button to the line.
ĥfl
Changing the type of ring
You can choose one of four distinctive rings for your
telephone. This makes it easier to identify your telephone in an
open office.
1. Press
ĥfl
⁄¤‹›
.
2. Press
,
,
,
, or NEXT. You hear the selected
ring for two seconds.
˙
3. Repeat until you hear the ring you prefer, then press
or OK.
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Customizing your telephone / 137
ƒ•°‚
Adjusting the Ring volume
1. Press
ƒ•°‚
√
. The telephone rings.
2. Press
to adjust the volume; left end for lower
and right end for higher.
ƒ°‚fl
Hiding the message or calls indication
The display that shows you have messages or calls can be
replaced with the current time and date. You can retrieve your
message and call information by using the display buttons that
appear on the second line of the display.
If you are using a telephone with a single-line display, the
message or call indication is hidden.
ƒ°‚fl
ƒflfi
ƒ°⁄¤
1. Press
. The current time and date
appears on the top line of the display.
2. Press MSG or
press CALLS or
to see your messages, or
to see your calls.
ƒ£°‚fl
Restoring the messages and calls indication
Press
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138 / Customizing your telephone
Compact ICS 4.0 System Coordinator Guide
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User Preferences
The User Preferences section of programming allows you to
program memory buttons, speed dial codes and other settings
for any Norstar telephone on the system.
For example, an employee may want to have the Do Not
Disturb feature programmed onto a memory button or create a
speed dial code. Instead of programming from the employee’s
telephone, you can go into programming on the telephone
nearest you to make the change.
ƒ••°‡‹‡
ƒ••Ë͉Â
ƒ••°‡‹‡
¤¤‡›¤ ¤‹fl›fl
Using User Preferences
1. Press
(
).
2. Enter your System Coordinator or Basic password (the
default passwords are
and
).
By using a Basic password, it is possible to have someone else
do day-to-day upkeep of people’s telephones without giving
out access to sensitive programming. See ‘‘Using passwords’’
on page 187.
After you enter the proper password, the display shows you the
telephone with the lowest internal number followed by its
name (For example, 21:RECEPTN).
‘
1. Press
system.
P0881596 Issue 02
to move through all the telephones on the
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≠
140 / User Preferences
2. Press
when you see the telephone you want to
change. The display reads the model number of the
telephone at the extension.
The display shows Connect set if no telephone is
connected at that internal number.
You cannot make changes if the model is Other.
‘
3. Press
to move through all the subheadings in
User Preferences.
User Preferences programming is available under the heading
User Preferences in Terminals&Sets in the main body of
programming.
Sub-headings in User Preferences
User prefernces
Model
Button prgrming
User speed dial
Call log opt’ns
Dialing opt’ns
Language
Display cntrst
Ring type
≠
Changing button programming
Press
at Button prgrming. The display shows the
number of buttons on the telephone (an example is shown in
Displays at the end of this section).
If the telephone has a CAP module, you can press CAP1 to see
the buttons on the module.
‘
Press
telephone.
to move through all the buttons on the
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User Preferences / 141
Button numbering used with User Preferences programming
M7100
telephone
M7310
telephone
B01
M7208
telephone
M7324
telephone
B12
B11
B20
B19
B28
B27
B14
B13
B22
B21
B30
B29
B16
B15
B24
B23
B32
B31
B18
B17
B26
B25
B34
B33
B01
B06
B02
B07
B03
B08
B04
B09
B05
B010
B01
B13
B02
B14
B01
B03
B15
B02
B04
B16
B03
B05
B17
B04
B06
B18
B05
B07
B19
B06
B08
B20
B07
B09
B21
B08
B10
B22
B11
B23
B12
B24
CAP module
P0881596 Issue 02
B01
B13
B25
B37
B02
B14
B26
B38
B03
B15
B27
B39
B04
B16
B28
B40
B05
B17
B29
B41
B06
B18
B30
B42
B07
B19
B31
B43
B08
B20
B32
B44
B09
B21
B33
B45
B10
B22
B34
B46
B11
B23
B35
B47
B12
B24
B36
B48
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142 / User Preferences
Use the display buttons to change the programming for a
button. User Preferences programming cannot change the
buttons that are used by lines, intercom, and the handsfree
feature.
The display buttons used in button programming
CANCL
Moves you out of a setting without making any changes to it.
CLR
Erases the button.
TEL#
Programs the key as an autodial number for an internal or an
external number. If it is an external autodial number, you
have to choose a line, line pool, or the routing table for the
call to use.
CHANGE
Used when you are setting up an external autodial number.
Press CHANGE until you see the type of line or pool you want
the number to use.
FEATR
Press to store a feature code on the button.
FIND
Locates a specific button on a telephone by entering its
number. Button numbers are shown in the illustrations.
LIST
Takes you to a list of feature codes. Press
to move
through the list and press OK when you see the feature you
want to program on the button.
‘
Information about individual displays you may see is
described at the end of this section.
≠
‘
‘
≠
Changing User Speed Dial
1. Press
at User Speed Dial. The display shows
the number of speed dial codes that are available.
2. Press
3. Press
4. Press
to see the first speed dial code (71).
to move through all the speed dial codes.
at the code you want to change.
5. Press CHANGE and enter the telephone number the same
way you would dial it on the telephone.
6. Press OK.
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‘
User Preferences / 143
7. Press
and choose the line (or enter a code for a
line pool) the speed dial code should use.
Use the line pool code to select a particular line pool for use
with Speed Dial. If you select Use routing tbl, a line or pool
is chosen by the routing programming according to the initial
digits in the number.
The route you choose for a User Speed Dial code must be one
that the telephone can use. For example, if the telephone does
not have access to Line Pool B and you use that pool code with
the speed dial code, the code does not work.
To change a system speed dial code, see ‘‘Adding or changing
a system speed dial’’ on page 15.
≠
Changing Call Log options
1. Press
at Call log opt’ns…
2. Press CHANGE until you see the option you want to use. See
‘‘Call Log options’’ on page 120
≠
Changing how calls are dialed
1. Press
at Dialing opt’ns…
2. Press CHANGE until you see the option you want to use.
Descriptions for dialing options are found on the Telephone
Feature Card, or see ‘‘Changing how you dial your calls’’ on
page 55.
Changing the language used on the display
Press CHANGE at Language: until you see the language you
want to use.
For language choices see ‘‘Changing the language on the
display’’ on page 128
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144 / User Preferences
Making the display lighter or darker
Press CHANGE at Display cntrst until you see the value you
want to use.
The display contrast on the telephone you are using for the
programming session does not change when you are
programming another telephone.
Changing the telephone’s ring
At Ring type:, press CHANGE until you see the option you
want to use.
Descriptions for ringing options are found on the Telephone
Feature Card or in ‘‘Changing the type of ring’’ on page 136.
Displays
10+24 buttons
B01:L06:Line
FIND
001
FIND
There are ten memory buttons and twelve
dual memory buttons on the telephone you
are viewing. Press
to begin
looking at what’s on each button.
‘
A line appears on the button. You cannot
store a feature or number on it.
B02:#Reply Msg...
CLR
TEL#
FEATR
≠
Code:F#65...
CLR
TEL#
Shows the feature code stored on a button.
Press
to see the button number
and feature name.
FEATR
A feature is stored on this button. Press
to see the feature code. A full list of
names and codes for features is included in
the index.
≠
≠
B03:160455512...
CLR
TEL#
FEATR
The button has a telephone number stored
on it. Press
to see the rest of the
number.
Externl tel #...
CLR
TEL#
FEATR
≠
Compact ICS 4.0 System Coordinator Guide
The autodial is an external number. Press
to see what line or pool the call is
programmed to go out on.
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User Preferences / 145
Internl tel #...
CLR
TEL#
FEATR
≠
B04:Intercom...
The button is used for intercom. Press
to see more information about the
button. You cannot store a feature or number
on it.
B05:Ansr 93
FIND
FIND
The autodial is an internal number. Press
to see more information.
≠
The button is used for an Answer DN. You
cannot store a feature or number on it.
B06:Blank button
CLR
TEL#
FEATR
Either nothing is stored on the button or you
have just cleared the button by pressing CLR .
B10:Handsfree
The button is occupied by the Handsfree
feature. You cannot store a feature or
number on it.
FIND
For other displays, see ‘‘Common feature displays’’ on page 215.
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146 / User Preferences
Compact ICS 4.0 System Coordinator Guide
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Programming Hunt Groups
The Hunt Groups feature allows a group of Norstar sets to be
called by a single directory number ensuring that calls are
easily routed to the appropriate group.
The Incoming Line Group (ILG) functionality is now
accomplished through the Hunt Group feature.
When upgrading to Compact ICS 4.0 any lines
previously belonging to an ILG are not automatically
converted to broadcast Hunt Groups, they must be
programmed. Please refer to ‘‘Assigning or
unassigning lines to a group’’ on page 151.
Hunt Groups are used in situations where a group of people
performing the same task are required to answer a number of
related phone queries. Some typical uses of Hunt Groups are:
•
a sales department answering questions on product prices
or availability
•
a support department answering questions concerning the
operation of a product
•
an emergency department answering calls for help.
Hunt Groups can be used to route calls to a support service
such as a Help Line for a software company. Specialists
dealing with Product A can be in one group, and specialists
dealing with Product B can be in another group. Incoming
calls hunt for the next available set in the group. If no set is
available, the call can be placed in a queue or routed to an
overflow set.
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148 / Programming Hunt Groups
The Hunt Groups subheading in system programming is the
area where programming changes are made to the following:
•
members of a group
•
position of a group member
•
what lines are assigned to a group
•
how incoming calls are distributed
•
how long the system looks for available members
•
where a call goes if all members are busy
Note: Videophones should not be placed in Hunt Groups.
Hunt Groups allow one B channel connection at a time
and videophones use two B channels.
Features affected by Hunt Groups include:
•
Auto Attendant
•
Call Forward All Calls
•
Call Forward No Answer
•
Call Forward on Busy
•
Group Pickup
•
Transfer via Hold
•
Priority Call
•
Line Redirection
•
Page Zones
•
Voice Call
Note: Fixed external cadencing is provided for all external
Hunt Group calls regardless of whether or not they have
been answered and transferred.
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Programming Hunt Groups / 149
Adding or removing members from a group
Members of the group can be any Norstar set, CTA 500dm, or
ISDN terminal. A Norstar set can be in more than one Hunt
Group but is considered a member in each Hunt Group,
increasing the total number of members in the system.
There can be only one appearance of the same Hunt Group on
a set. Hunt Group DNs cannot be members of other Hunt
Groups. A DN can be associated with a member of a Hunt
Group and is called a member DN.
Consult your customer service representative to determine
your Hunt Group number range.
Note: Only a three digit DN length works with Hunt Groups.
1. Place the programming overlay on any M7310 or M7324
telephone.
ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
≠
≠
≠
2. Press
The display shows Password:.
3. Press
(CONFIG).
(ADMIN). The display shows
Terminals&Sets.
4. Press
prgrming.
5. Press
6. Press
until the display shows System
. The display shows Hunt groups.
. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-6).
8. Press
9. Press
group.
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. The display shows Member DNs:.
. The display shows the members for that
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150 / Programming Hunt Groups
10. Press ADD to add a member or press REMOVE to remove a
member from the group.
11. Press
®
to exit or
‘
to continue programming.
Moving members of a group
Member order within a Hunt Group is important. The member
order determines how a call is routed through a Hunt Group.
1. Place the programming overlay on any M7310 or M7324
telephone.
ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
≠
≠
≠
2. Press
The display shows Password:.
3. Press
(CONFIG).
(ADMIN). The display shows
Terminals&Sets.
4. Press
prgrming.
5. Press
6. Press
until the display shows System
. The display shows Hunt groups.
. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-6).
8. Press
. The display shows Member DNs:.
9. Press
group.
. The display shows the members for that
10. Press MOVE to move an existing member to another place
within the Hunt Group. The display shows the member
number followed by an arrow.
®
‘
11. Enter the new position number for the extension.
12. Press
to exit or
Compact ICS 4.0 System Coordinator Guide
to continue programming.
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Programming Hunt Groups / 151
Assigning or unassigning lines to a group
Configure the prime set for a Hunt Group’s line to None to
avoid delayed ring transfer of external Hunt Group calls to the
prime set before the Hunt Group can receive the call.
A line can be assigned to only one group.
1. Place the programming overlay on any M7310 or M7324
telephone.
ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
≠
≠
‘
≠
2. Press
The display shows Password:.
3. Press
(CONFIG).
(ADMIN). The display shows
Terminals&Sets.
4. Press
prgrming.
5. Press
6. Press
until the display shows System
. The display shows Hunt groups.
. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-6).
8. Press
9. Press
10. Press
. The display shows Member DNs:.
. The display shows Line assignment.
. The display shows Show line:.
11. Enter the line number you want to program and press SCAN
to go to the first line assigned to this group, or press LIST
to go to the first line in the system.
12. Press CHANGE to program the line as Unassigned or
Assigned.
*HGnn* means the line is assigned to another Hunt Group.
13. Press
P0881596 Issue 02
®
to exit or
‘
to continue programming.
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152 / Programming Hunt Groups
Setting the distribution mode
There are three modes of call distribution:
•
Broadcast—rings each set in the group simultaneously.
Calls are handled one at a time; other calls are queued. As
soon as a call is picked up, the call next in the queue is
presented to the Hunt Group without having to wait for
queue time-out.
In Broadcast mode, a single incoming call rings
simultaneously at all the sets in a group. This way, all
receptionists in the group can share the load of answering
large volumes of calls. All sets automatically display the
calling line identification (CLID), if available. A familiar
example is a fund-raising campaign where a group of
operators are waiting to take each call as it comes in.
•
Sequential—starts the call at the first set in the Hunt Group
and distribution is complete when the first free set has been
found. Simultaneous calls can be presented. Distribution is
order based.
In Sequential mode, you can program your top salesperson
to be the first member of the group to receive incoming
calls.
•
Rotary—the call starts at the set after the one which
answered the last call. Distribution is complete when the
next free set has been found. Simultaneous calls can be
presented. Distribution is order based.
In Rotary mode, you can ensure that all your helpline
people are receiving calls on an equal basis, rather than one
person receiving the majority of calls. The call rings at one
set at a time in a round robin fashion.
If a Hunt Group has available members but nobody answers
the call, the call is routed through the Hunt Group list until
either someone answers the call or the queue time-out occurs.
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Programming Hunt Groups / 153
In the latter case, the call is routed to the overflow position.
Once a call goes to the overflow position it is no longer a Hunt
Group call.
1. Place the programming overlay on any M7310 or M7324
telephone.
ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
≠
≠
‘
2. Press
The display shows Password:.
3. Press
(CONFIG).
(ADMIN). The display shows
Terminals&Sets.
4. Press
prgrming.
5. Press
6. Press
until the display shows System
. The display shows Hunt groups.
. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-6).
8. Press
9. Press
. The display shows Member DNs:.
until the display shows Mode.
10. Press CHANGE to set the mode: Sequential, Rotary,
Broadcast.
11. Press
®
to exit or
Setting the hunt delay
‘
to continue programming.
This setting allows you to program the number of rings the
system permits at a Hunt Group set before moving on to the
next set in the Hunt Group.
1. Place the programming overlay on any M7310 or M7324
telephone.
ƒ••¤flfl‹››
2. Press
The display shows Password:.
P0881596 Issue 02
(CONFIG).
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¤‹fl›fl
‘
≠
≠
≠
‘
154 / Programming Hunt Groups
3. Press
(ADMIN). The display shows
Terminals&Sets.
4. Press
prgrming.
5. Press
6. Press
until the display shows System
. The display shows Hunt groups.
. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-6).
8. Press
9. Press
. The display shows Member DNs:.
until the display shows Hunt delay.
10. Press CHANGE to select the setting: 1, 2, 3, 4, 5, 6, 7, 8,
9, 10.
11. Press
®
to exit or
‘
to continue programming.
Programming busy line setting
A Hunt Group is considered busy if one of two scenarios
exists:
•
all of its members are being presented an incoming Hunt
Group call
•
all of its members are active on a Hunt Group call
There are three routing options if all members are busy:
•
BusyTone—the caller gets a busy tone
•
Overflow—the call is routed to an overflow position
•
Queue—the call stays in the system for a period of time.
Within this period of time, the call is presented to a
member if one becomes available. When the time-out
occurs, the call is presented to an overflow position.
1. Place the programming overlay on any M7310 or M7324
telephone.
Compact ICS 4.0 System Coordinator Guide
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ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
≠
≠
‘
Programming Hunt Groups / 155
2. Press
The display shows Password:.
3. Press
(CONFIG).
(ADMIN). The display shows
Terminals&Sets.
4. Press
prgrming.
5. Press
6. Press
until the display shows System
. The display shows Hunt groups.
. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-6).
8. Press
9. Press
. The display shows Member DNs:.
until the display shows If busy:.
10. Press CHANGE to set the mode: BusyTone, Overflow,
Queue.
11. Press
®
to exit or
‘
to continue programming.
Programming the queue time-out
This setting allows you to program the number of seconds a
call remains in the Hunt Group queue before it is routed to the
overflow position.
1. Place the programming overlay on any M7310 or M7324
telephone.
ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
2. Press
The display shows Password:.
3. Press
(CONFIG).
(ADMIN). The display shows
Terminals&Sets.
4. Press
prgrming.
5. Press
P0881596 Issue 02
until the display shows System
. The display shows Hunt groups.
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≠
≠
‘
156 / Programming Hunt Groups
6. Press
. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-6).
8. Press
9. Press
. The display shows Member DNs:.
until the display shows Q Timeout:.
10. Press CHANGE to set the queue time-out: 15, 30, 45, 60,
120, 180.
11. Press
®
to exit or
‘
to continue programming.
Programming the overflow set
This setting allows you to program the overflow set to which
the Hunt Group calls are to be routed. Unless the overflow
position is a Hunt Group set, the call ceases to be a Hunt Group
call. If the overflow set is a Hunt Group set, the call is treated
as a new call and goes to the bottom of the queue.
The overflow set can be a set DN number associated with a
voice mailbox.
1. Place the programming overlay on any M7310 or M7324
telephone.
ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
≠
≠
2. Press
The display shows Password:.
3. Press
(CONFIG).
(ADMIN). The display shows
Terminals&Sets.
4. Press
prgrming.
5. Press
6. Press
until the display shows System
. The display shows Hunt groups.
. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-6).
8. Press
Compact ICS 4.0 System Coordinator Guide
. The display shows Member DNs:.
P0881596 Issue 02
p0881596.book Page 157 Wednesday, November 18, 1998 4:50 PM
9. Press
10. Press
‘
≠
Programming Hunt Groups / 157
. The display shows Overflow:.
. The display shows Overflow:HGn.
11. Press CHANGE to change the overflow position.
®
‘
12. Enter the new overflow position.
13. Press
to exit or
Setting the name
to continue programming.
This setting allows you to program the Hunt Group name, such
as SERVICE or SALES. The name can be up to seven
characters in length.
1. Place the programming overlay on any M7310 or M7324
telephone.
ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
≠
≠
‘
2. Press
The display shows Password:.
3. Press
(CONFIG).
(ADMIN). The display shows
Terminals&Sets.
4. Press
prgrming.
5. Press
6. Press
until the display shows System
. The display shows Hunt groups.
. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-6).
8. Press
9. Press
. The display shows Member DNs:.
. The display shows Name:.
10. Press CHANGE.
‘
®
‘
11. Using the dialpad, enter the name of the Hunt Group.
12. Press
13. Press
P0881596 Issue 02
to store the name.
to exit or
to continue programming.
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158 / Programming Hunt Groups
Compact ICS 4.0 System Coordinator Guide
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Telephone features
Installing Norstar telephones
If you are connecting a Norstar telephone for the first time,
refer to the illustrations below and use as a guideline.
Installing a Norstar telephone
Connect to
jack wired from
distribution block
Connect to
receiver
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160 / Telephone features
Mounting a Norstar telephone on the wall
1
2
3
4
5
6
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Telephone features / 161
Naming a telephone or a line
You can assign names to identify external lines, target lines,
and your co-workers' telephones. During a call, the name (if
programmed) is shown on the telephone display instead of the
external line number or internal telephone number of the
caller. Step-by-step instructions for adding or changing the
name of a telephone or a line are in ‘‘Changing the name of a
telephone’’ on page 18.
Telephone names and line names can contain both letters and
numbers, but cannot be longer than seven characters. You
cannot use the # and * symbols.
Tip - You can give the same name to two or more
telephones, or to a telephone and a line in your system.
To avoid confusion, avoid such duplication. Use initials,
abbreviations, or even nicknames to give each
telephone a unique name.
If automatic telephone relocation is turned on, the name
and internal number of a telephone are saved if the
telephone is moved within your system.
Moving telephones
If automatic telephone relocation is enabled in programming
by your installer or customer service representative, you can
move your telephone from one Norstar jack to another without
losing any of its custom programming.
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162 / Telephone features
Stopping calls from ringing at your telephone using
Do Not Disturb (DND)
ƒ°fi
ƒ°fi
Stopping calls
Press
telephone.
to stop calls from ringing at your
Only priority calls ring at your telephone. A line button flashes
when you receive a call, but the call does not ring.
Refusing to answer a call
While you are on a call, you can refuse to answer a second call
(including a priority call).
Press
ƒ°fi
while your telephone is ringing.
Canceling Do Not Disturb
Press
ƒ£°fi
ƒ£°fi
.
Displays
Allow calls
Your telephone receives calls normally.
Using Do Not Disturb
Once you turn Do Not Disturb on, calls are forwarded to the
prime telephone only if there is no other telephone on which
the line appears. If there is another telephone that shares the
same line, the call may be answered by that person. (The
Delayed Ring Transfer feature transfers all unanswered calls
to the prime telephone after a specified time.)
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Telephone features / 163
Do Not Disturb prevents voice calls from alerting at your
telephone. Voice calls are presented as normal intercom calls.
Tip - Norstar sets that are members of a Hunt Group can
temporarily leave a Hunt Group by activating this feature.
Hunt Group calls arriving while a set is in Do Not Disturb
mode are routed to the next member in the Hunt Group.
For more information on Hunt Groups see ‘‘Programming
Hunt Groups’’ on page 147.
Using Background Music
ƒ°fl
ƒ°fl
Listen to music through your telephone speaker by pressing
.
Your installer or service representative makes this feature
available to all telephones in programming. You need to
supply a music source, such as a radio, and have it attached to
your ICS.
In accordance with U.S. copyright law, a license
may be required from the American Society of
Composers, Authors and Publishers or a similar
organization if radio or TV broadcasts are
transmitted through the Background Music feature
of this telecommunication system.
Northern Telecom Inc. hereby disclaims any liability
arising out of the failure to obtain such a license.
Turning Background Music off
The music stops automatically if you make or answer a call or
if you press
.
ƒ£°fl
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164 / Telephone features
Using the device attached to the internal analog
terminal adapter
The internal analog terminal adapter (I-ATA) connects a
standard analog voice device (for example, a single-line
telephone) or a data communication device (for example, a
modem or fax machine) to your Compact ICS. Unlike an
external adapter, the I-ATA only supports a device that is
located on the same premises as your ICS.
˚•
˚
You activate all of the features available from the I-ATA by
pressing
on your telephone and entering a
feature or access code. On some telephones, you use FLASH
instead of
.
˚
If your telephone or device does not have
, you
must use the Hook Switch (located under the handset) to enter
feature codes. Press the Hook Switch for approximately half a
second, then enter the rest of the code.
To make an external call using the device attached to the IATA, you must access an external line. To access an external
line, lift the handset and enter the external access code. The
external access code is 9 or the number programmed by your
installer or customer service representative.
• £
•
⁄
£ ‹
The feature codes for the I-ATA the telephone use
and
.
If your telephone does not have
, press
instead. If your
telephone does not have
, press
instead.
To make an external call, lift the handset and enter the external
access code followed by the external telephone number. In
most cases, the external access code is 9.
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Telephone features / 165
Alternate line
˚¤
Allows you to switch between using your two intercom
paths. When a path is in use, you hear an error tone
informing you that the path is already in use.
Call Forward
Call Park
˚•›
˚£›
Cancel
Directs your calls to another telephone connected to
your Norstar system. Enter the feature code followed by
the internal number of the telephone to receive the
forwarded calls. Call Forward cannot be used with a
telephone that is not connected to your Norstar system.
˚•‡›
Parks the call on hold and allows it to be retrieved from
any other telephone within the system. After an external
call is parked, and is not answered within a specified
time, the call returns to the I-ATA. An unanswered
intercom call does not return to the I-ATA
The I-ATA can only park calls on X09. X is 1, or the
number assigned by your installer or customer service
representative as the call park code. You hear an error
tone if you attempt to park a second call while X09 is in
use.
Call Pick-up –
directed
˚•‡fl
Call Pick-up –
group
˚•‡fi
Call Queuing
<plus the ringing number>
Allows you to answer a ringing telephone within your
Norstar system.
Allows you to answer a ringing telephone within your
Norstar system.
˚•°‚⁄
Allows you to answer the first incoming external call to
your telephone, while you are on a call. All other
incoming callers hear a busy signal unless there is
another telephone programmed to ring for the call.
Camp-on
Class of
Service
password
P0881596 Issue 02
˚•°¤
<plus internal number>
Allows you to reroute an external call to another Norstar
system telephone.
˚•fl°
<plus a COS password>
Allows you to override restrictions on the telephone or
line using a Class of Service password before you enter
the restricted number.
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166 / Telephone features
Conference
˚•‹
Allows you to establish a three-way conference
between you, one external caller and one intercom
caller. To establish a conference call:
˚¤
• Make or answer the first call.
• Enter
. This automatically puts the
first caller on hold.
• Make or answer the second call. If the second
caller is busy, replace the handset and enter
to return to the first caller.
• Enter
to complete the conference
call.
˚¤
˚•‹
Conference Hold
Allows you to put the two conferenced callers on hold.
The held callers remain conferenced. To put the
conference on hold:
˚¤
˚¤
• Enter
callers on hold.
• Enter
Split Conference
to put the two conferenced
to restore the three-way call.
Allows you to alternate between two parties in a threeway conference call. To consult with one caller and put
the other caller on hold:
• Enter
• Enter
• Enter
call.
˚£‹
˚¤
˚•‹
to split the conference.
to alternate between calls.
to restore the three-way
Disconnecting One Party
Allows you to disconnect one party in a three-way
conference call. To disconnect a party:
˚£‹
• Enter
to put one caller on hold.
You are connected with the other call.
• Replace the handset.
• Lift the handset and enter
. You are
connected with the caller on hold.
Compact ICS 4.0 System Coordinator Guide
˚¤
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Telephone features / 167
Hold
˚¤
Allows you to put an active call on hold and allows it to
be picked up from other telephones. When Tones are
turned on, a held call reminder tone is heard on external
calls only.
˚¤
˚•‡·
Retrieve a call on Hold.
• Enter
Exclusive Hold
.
Allows you to put an active call on hold and prevents it
from being picked up from other telephones. When
Tones are turned on, a held call reminder tone is heard
on external calls only.
Last Number
Redial
Link
˚•fi
Automatically dials the last external telephone number
you dialed.
˚•‡⁄
Generates a Link signal to access non-Norstar features
available from other systems or carriers.
Line pools
A line pool allows several telephones to access a group
of lines used for outgoing calls. To access a line pool:
• Enter the line pool access code.
OR
• Enter
<plus the line pool
code>.
Messages
P0881596 Issue 02
˚•fl›
˚•⁄
˚£⁄
Cancel
Generates a longer Link signal.Use this feature when
you want to release a call from your line but retain the
use of the line for another call.
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168 / Telephone features
Page
˚•fl‚
<plus code 1-3> <plus zone 0-6>
Allows you to make an announcement to all Norstar
telephones programmed to receive a page, as well as
any other connected paging equipment. You must enter
a paging zone. See ‘‘Paging’’ on page 109 for more
information.
˚•fl⁄
˚•fl¤
˚•fl‹
˚•‡°
Page (Intercom)
<plus zone code>
Page (External)
Page (Intercom and External)
Pause
<plus zone code>
Generates a 1.5 second delay in the sequence of
numbers you are entering (for Tone or Pulse dialing).
Priority Call
˚•fl·
Allows you to interrupt an internal call in progress on a
Norstar telephone using Voice Call Deny or Do Not
Disturb. The calls at the telephone you are calling are
automatically put on hold.
Telephones must be programmed to use Priority Call.
See ‘‘Priority Call’’ on page 57 for more information.
Privacy
˚•°‹
Prevents another telephone that shares your line from
joining your current call, or permits another telephone
that shares your line to join the call.
Ring Again
˚•¤
˚£¤
Cancel
Allows you to queue a call to another Norstar telephone
that is busy or is not answered, or to a busy line in a line
pool. You can only use Ring Again on calls placed on
an intercom line. When the telephone is available, you
are alerted with one short ring from your telephone.
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Telephone features / 169
Reply to a Ring Again signal
To connect with a Ring Again request when you are on
a call (or your telephone is off-hook):
˚¤
˚¤
• Enter
. This automatically places
your call on hold.
• To return to the caller on hold, enter
.
To connect with a ring again request when your
telephone is on-hook:
• Lift the handset. The Ring Again number is
automatically redialed.
If you do not respond to the Ring Again signal within 30
seconds, Ring Again is canceled.
Saved
Number
Redial
˚•fl‡
Allows you to save an external number while you are on
a call or while the called telephone is ringing. To
automatically redial the saved number:
˚•fl‡
˚•‚
• Enter
System
Speed Dial
.
<plus the speed dial code>
Allows you to use a speed dial code to quickly dial
preprogrammed telephone numbers. See ‘‘Using
Speed Dial’’ on page 81 for more information.
You cannot program personal speed dial numbers for
the telephone connected to the I-ATA.
Timed
Release
Transfer
˚•‡¤
Generates a longer Link signal. Use this feature when
you want to release a call from your line but retain the
use of the line for another call.
Allows you to transfer a call. To transfer a call you must
have an available intercom line.
˚•‡‚
• Enter
.
• Enter the transfer destination number.
• Replace the handset.
To Transfer using Conference
˚¤
˚•‹
˚•°‚‚
•
•
•
•
Trunk Answer
Enter
.
Make the second call.
Enter
.
Replace the handset.
Allows you to pick up a ringing external call on a line for
which Ringing Service is turned on.
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170 / Telephone features
Voice Call
˚•flfl
<plus the intercom number>
Allows you to make a voice announcement or begin a
conversation through the speaker of a Norstar
telephone without making the telephone ring.
Using a data communication device with the I-ATA
The internal analog terminal adapter (I-ATA) can connect a
data communication device such as a fax machine, modem or
answering machine to the Compact ICS. In some cases, these
devices require additional programming to work properly.
Turning off tones that can interfere with data transmissions
The tones used for Held Line Reminder, Call Waiting, and
Ring Again can disrupt the operation of a device or the
transmission of data. Lift the handset and enter
to turn these tones off for the device.
Enter
to turn the tones back on.
˚•°‚·
˚£°‚·
Programming answering machines or modems to answer
calls automatically
The device connected to the Compact ICS using the I-ATA
can ring for an external line, or be set up to ring when Ringing
Service (Night Service) is turned on. Contact your installer or
customer service representative to have these features
programmed for your system.
Using the I-ATA with modems and fax machines
The I-ATA is designed to be compatible with commercial fax
and and modem equipment. The Compact ICS has been shown
to support data transmission rates of up to and including 28.8
kilobits per second (Kbps).
The maximum data transmission rate is subject to the quality
of the end-to-end channel and cannot be guaranteed.
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Telephone features / 171
Troubleshooting for the device attached to the I-ATA
Check the following before you call a repair person:
•
Check to see that the data parameters (for example, Parity
or Baud Rate) are set correctly.
•
Ensure that tones are turned off for the I-ATA using
.
•
Make sure you are dialling out on an intercom or external
line. Use
to choose an alternate line.
Contact your installer or customer service representative to
change the prime line for the telephone or device.
•
˚•°‚·
˚¤
Substitute a single-line telephone for your data
communication device. If you receive a dial tone on the
single-line telephone, the problem might be with the data
communication device.
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172 / Telephone features
Compact ICS 4.0 System Coordinator Guide
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ISDN
Integrated Services Digital Network (ISDN) technology
provides a fast, accurate and reliable means of sending and
receiving data, image text and voice information through the
telephone system.
By using Basic Rate Interface (BRI), your ISDN service allows for faster transmission speeds and the addition of a variety of powerful business applications, including remote LAN
access, videoconferencing, file transfer and Internet access.
Your installer configures your ISDN services and terminal
equipment.
ISDN BRI
Compact ICS supports the following ISDN services:
•
incoming calls
•
outgoing calls
•
Calling Line Identification Presentation
•
Sub-addressing
•
bearer capabilities
•
teleservices
The Call Forward All Calls feature can be used from ISDN
terminals connected to Compact Plus.
Note: Norstar sets can accept voice calls only. Video and data
calls do not alert at a Norstar set.
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174 / ISDN
Although an ISDN S-loop or LT-loop can support up to eight
devices, the loop has a limit of two B-channels. If both Bchannels are in use, other devices on that loop cannot make or
receive calls until a B-channel is available, or until both Bchannels are available in the case of a video terminal. Thus, the
number of terminals installed must take into account whether
you require dedicated access for the terminals on that loop.
Note: Norstar set features, other than Transfer and Call
Forward All Calls, are not available to ISDN terminals.
In addition, you cannot retrieve a parked call, or reach
a Direct-Dial set by using the Direct-Dial digit from an
ISDN terminal.
Line access from an ISDN terminal
ISDN terminals do not have line keys or intercom keys as do
Norstar telephones. To make an outgoing call from an ISDN
terminal, access an external line by entering a line pool code
or by using the ARS feature.
ISDN BRI features
Selected ISDN network features can be used from a Norstar
telephone. Your central office switch (ISDN network)
determines which features are available to you.
Network Name Display for BRI
Your Norstar system displays the name of an incoming call
when it is available from the service provider. Name
information can be displayed on a Norstar set but not on an
ISDN terminal. If the Calling Party Name has the status of
“private” it may be displayed as “Private name”. If the Calling
Party Name is unavailable it may be displayed as “Unknown
name”.
Your Norstar system displays the name of the called party on
an outgoing call, when it is provided by your service provider.
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ISDN / 175
Your Norstar system sends the Business Name concatenated
with the set name on an outgoing call but only after the
Business Name has been programmed.
The available features include:
•
Receiving Connected Name
•
Receiving Calling Name
•
Receiving Redirected Name
•
Sending Connected Name
•
Sending Calling Party Name
Consult your customer service representative to determine
whether or not this feature is compatible with your service
provider.
ƒ°⁄·
Name and number blocking for BRI
When activated,
allows you to block the
outgoing name and/or number on a per-call basis. Name and
number blocking can be used with a Norstar set but not with
an ISDN terminal.
Consult your customer service representative to determine
whether or not this feature is compatible with your service
provider.
Service provider features
Consult your customer service representative to determine if
the new ISDN features are supported with your service
provider.
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176 / ISDN
Call Forward
Call Forward allows you to forward your calls to an external
telephone number.
1. Select an ISDN line by selecting a line button, a line pool,
or the Handsfree button, or by lifting the handset (if an
ISDN line is your prime line).
2. Consult your service provider for the appropriate feature
code to enter on your dial pad. Listen for three tones
followed by dial tone.
3. Enter the internal number of the telephone to which you
want your calls forwarded. If the call is answered, stay on
the line for at least five seconds to activate the Call
Forward feature.
Canceling Call Forward
1. Select an ISDN line by selecting a line button, a line pool,
or the Handsfree button, or by lifting the handset (if an
ISDN line is your prime line).
2. Consult your service provider for the appropriate feature
code to enter on your dial pad. Listen for a series of tones.
3. Press
®
.
Calling the number your calls are forwarded to
1. Select an ISDN line by selecting a line button, a line pool,
or the Handsfree button, or by lifting the handset (if an
ISDN line is your prime line).
2. Consult your service provider for the appropriate feature
code to enter on your dial pad.
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ISDN / 177
Automatic Call Back
If you call a number and it is busy, enter the appropriate
feature code designated by your service provider to receive a
distinctive ring at your set when the line becomes available for
calls.
Automatic Recall
Automatic Recall allows you to automatically dial the number
of the last call you received. You may not see the number on
the display if the information is not available from your
service provider, or you do not have Caller ID as part of your
ISDN service.
Consult your service provider for the appropriate feature code
to enter on your dial pad.
ISDN BRI terminals
Your Compact ICS supports up to 8 Basic Rate Access loops
(four 2B+D channels) that can be used for fully digital
connections to ISDN networks and devices. Loops are
connections between the ICS and devices or between the ICS
and the network.
Each loop provides two separate B-channels that can be used
to make two simultaneous voice or data calls, or one data call
and one voice call.
ISDN applications
ISDN terminal equipment delivers a wide range of powerful
business applications:
Videoconferencing and video telephony
Videoconferencing offers instant visual and audio contact
between distant parties using either studio-based or desktop
ISDN terminals.
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178 / ISDN
Desktop conferencing
ISDN allows computer users in distant locations to share and
edit any image, data or text file on their own computer screens
while they discuss the information.
File transfer
The ISDN network allows you to transfer files containing data,
text, images, data, or audio clips, faster and cheaper than with
a conventional modem.
Telecommuting
Convenient retrieval, processing and storage of files is
possible for the employee working at home by using ISDN
lines to give high-speed access to information resources at the
office.
Group 4 fax
ISDN fax applications save money by increasing both
transmission speed and the quality of resolution.
Remote LAN access
ISDN provides an affordable and fast means for employees at
remote sites (at home or branch offices) to access local area
networks (LANs).
Leased line backup
Essential backup for leased lines can be provided using ISDN
as required, rather than duplicating costly permanent leased
lines.
LAN to LAN bridging
Local area network (LAN) bridge/routers allow flexible
interconnection between LANs using ISDN, with charges only
incurred when information is actually transmitted.
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ISDN / 179
Internet and database access
The fast call set up and high bandwidth of ISDN are ideal for
accessing information services such as the Internet and
databases.
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180 / ISDN
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Using System features
Using alternate or scheduled services
There are three types of Services to make your Norstar system
handle calls differently on different days and at different times
of the day: Ringing service, Restriction service and Routing
service.
Each of the three services, and the six schedules available to
each service, are customized for you by your installer or
customer service representative. They program which
telephone is used to turn Services on and off, and display what
Services are in use. This is called the control telephone.
Preventing certain calls from being made
Restriction service prevents a user from making certain kinds
of calls from a telephone or from lines that are available at the
telephone. The restrictions are programmed by your installer
or customer service representative.
Making additional telephones ring
Ringing service makes additional telephones ring for
incoming calls on external lines. For instance, all incoming
external calls can ring at a security guard’s telephone during
the night, or calls to one attendant can ring at another
attendant’s telephone during lunch. It does not suppress your
normal ringing assignment.
Changing the lines used by outgoing calls
Routing service allows you to assign alternate routes to calls.
In this way you can take advantage of lower costs available on
particular routes on certain days and at certain times. Both the
regular and alternate routes are programmed by your installer
or customer service representative.
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182 / Using System features
Turning Services on and off
The master control for how different services and their
schedules are used by your system is in programming. There
are three settings: Manual, Automatic and Off.
•
Manual allows you to turn the service on and off at any
time from a control telephone using a feature code.
•
Automatic allows you to use the preassigned stop and start
time for a service. You are able to start and stop the service
by entering the appropriate feature code at a control
telephone. If you select this setting, you use the start and
stop times programmed by your installer or customer
service representative.
•
Off prevents the service from being activated.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
‘
≠ ‘
≠
2. Press
password).
3. Press
4. Press
5. Press
program.
.
(the default System Coordinator
twice.
at Services.
until you see the Service you want to
6. Press
and
schedule you want to program.
until you see the
7. Press
and use CHANGE to select the setting that
works best for your office: Off, Manual or Automatic.
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Using System features / 183
Each schedule can have its own configuration of a Service
which works independently of automatic start and stop times.
For example, there may be a version of Restriction service
called Night Schedule that prevents anyone from making long
distance calls. But calling it Night Schedule does not mean it
can only be used with a schedule. You can turn the Night
Schedule for Restriction Service on or off as needed any time
of the day or night. If you decide to run a service on a schedule,
the system uses the start and stop times used for that schedule.
An example of how to turn on a Service manually
You may have Ringing service (your night service) set up to
run according to the Night Schedule. You may decide you
want that ringing arrangement to come into effect only when
it is turned on and off manually.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
≠
≠
2. Press
password).
3. Press
.
(the default System Coordinator
twice.
at Services. The display reads
Ringing Serviceˆ.
4. Press
5. Press
6. Press
Manual.
. The display reads Sched:Nightˆ.
and use CHANGE to set the Service to
Night Schedule for Ringing Service no longer follows the
schedule but can be turned on and off by using the feature code
and selecting Night Ringing. See ‘‘Turning Services on and
off using feature codes’’ on page 184.
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184 / Using System features
Turning Services on and off using feature codes
The master control for services is in programming. See
‘‘Turning Services on and off’’ on page 182. Day-to-day use
of Services is controlled using the following feature codes.
ƒ°‡⁄
ƒ£°‡⁄
ƒ°‡¤
ƒ£°‡¤
ƒ°‡‹
ƒ£°‡‹
Turns on Ringing service. When used at the
direct-dial telephone, it activates the
alternate direct-dial telephone (extra-dial
telephone).
Turns off Ringing service.
Turns on Restriction service.
Turns off Restriction service.
Turns on Routing service.
Turns off Routing service.
To turn a Service on
1. Enter the appropriate feature code from a control
telephone.
2. For Restriction and Routing service you have to enter the
System Coordinator or Basic password.
3. Press NEXT to move through the schedules until the display
shows the version of the service you want to be turned on.
4. Press OK to select the setting, or press QUIT to exit the
feature without making any changes.
To turn a Service off
1. Enter the appropriate feature code from a control
telephone.
2. For Restriction and Routing service you have to enter the
System Coordinator or Basic password.
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Using System features / 185
Do not confuse activating Normal service with
canceling a Service.
Setting a Service to Normal is not the same as
canceling a Service using a feature code. If you set
the Service to Normal, the normal version of a
Service overrides any automatic schedule and
remains in effect until you manually cancel it. If you
cancel the Service, you return to the automatic
schedule.
Viewing the active Services from a two-line display
telephone
When a Service is active, the control telephone display reads
Services ON.
1. Press LIST. The display shows the first active Service and
the schedule that is in use.
2. If there are several active Services, press NEXT to see them
all.
3. Press EXIT to exit the feature.
Viewing the active Services from a one-line display
telephone
1. Press
. The display shows the first
active Service.
2. Press
3. Press
P0881596 Issue 02
ƒ°‡‚
£
®
to move through the active schedule.
to exit.
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186 / Using System features
Displays
<Sched> Restr'n
EXIT
NEXT
£ ®
<Sched> Restr'n
QUIT
OK
NEXT
The name of the current Restriction service
schedule is displayed. Press
or NEXT to
see the other Ringing service schedules.
Press
or OK to select the desired
schedule.
<Sched> Ringing
EXIT
NEXT
£ ®
<Sched> Ringing
QUIT
OK
NEXT
The name of the current Ringing service
schedule is displayed. Press
or NEXT to
see the other Ringing service schedules.
Press
or OK to select the desired
schedule.
<Sched> Routing
EXIT
NEXT
£ ®
<Sched> Routing
QUIT
OK
NEXT
The name of the current Routing service
schedule is displayed. Press
or NEXT to
see the other Routing service schedules.
Press
or OK to select the desired
schedule.
<Sched> until *
QUIT
OK
NEXT
Press
or OK to select this
schedule,
or NEXT to see the next
available schedule, or
or QUIT to exit. If
you select this schedule, it is in effect until
the next automatic schedule takes effect.
No services ON
You have entered the Show Services feature
code and there is no active Service.
Services
ON
LIST
You are viewing the active Services. Press
or NEXT to see the other active Services.
Press
or EXIT to quit.
£
˙
You are viewing the active Services. Press
or NEXT to see the other active Services.
Press
or EXIT to quit.
£
˙
You are viewing the active Services. Press
or NEXT to see the other active Services.
Press
or EXIT to quit.
˙
˙
£
£
®
•
There is a Service active in your system.
Press
or LIST to view the active Services.
For other displays, see ‘‘Common feature displays’’ on page 215.
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Using System features / 187
Services that have been turned on automatically are indicated
by an asterisk (*) before the name on the display. You can
neither manually activate nor cancel scheduled services,
although you can override them by manually turning on
another schedule.
The control telephone can override Services that are turned on
and off according to a schedule at any time by entering a
Services feature code, and selecting a different schedule. This
override remains in effect until it is canceled. If you select a
schedule with an asterisk (*), the next automatic service
schedule comes into effect at the programmed time.
Direct-dial calls to a direct-dial telephone ring at the extra-dial
telephone (the extra-dial telephone is designated by your
installer or customer service representative) only when you
enter the Ringing service feature code (
)
at that direct-dial telephone. Note that only the extra-dial
telephone is activated, not the actual Ringing service (unless
that direct-dial telephone is a control telephone).
ƒ°‡⁄
Tip - Norstar provides six service schedules named
Night, Lunch, Evening, Sched 4, Sched 5, and Sched 6.
Your installer or customer service representative can
change these names to suit your business.
Using passwords
Your passwords prevent unauthorized or unintentional
changes to your Norstar system. To keep your telephone
service secure, distribute the password only to selected
personnel or make use of the basic password described below.
Record your password in a secure place and change it
periodically.
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188 / Using System features
If you forget the administration or basic passwords, you
cannot do any programming. Call your customer service
representative to assign a new password.
The password is a one to six-digit number.
¤‹fl›fl ÅΘȈ
The default System Coordinator password is
which is the same as
.
,
One password cannot be a subset of another one. For example,
you cannot have 123 and 12345.
Using a Basic password
In addition to a System Coordinator password, there is a Basic
password. This allows you to delegate some of the duties of
being a system coordinator to someone else without allowing
access to sensitive programming.
¤¤‡›¤
The default Basic password is
.
ıÅÍÈÇ
or
You can enter the Basic password after the following feature
codes:
•
•
ƒ•• Ë͉Â
ƒ ••ÊȘ‰
ƒ•°‹⁄
ƒ•°‹¤
(User Preferences)
(to change the system
time and date)
•
•
(turn System Answer on or off)
(turn Custom Call Routing on or
off)
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Using System features / 189
Because the Basic password can be used to change the time,
you should give it out with care and change it when necessary
(for example, when an employee leaves the company). If
restrictions, routing or other services operate on a schedule,
changing the time can allow someone to bypass the
programming.
Changing passwords
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
‘
≠
‘
≠
1. Press
.
2. Press
password).
(the default System Coordinator
3. Press
four times.
4. Press
at Passwords.
5. Press
until you see Progrming pswds ˆ.
6. Press
.
7. Press
until you see the name of the password
you want to change.
8. Use
, CHANGE and the dial pad to enter the new
password. Press OK to accept the new password.
You cannot erase or eliminate the ability to program
passwords.
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190 / Using System features
Clearing a Call Log password
If an individual has forgotten their Call Log password, you can
clear it in programming. The individual can then enter a new
password from his or her telephone.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
‘
≠
.
2. Press
password).
3. Press
4. Press
5. Press
(the default System Coordinator
four times.
at Passwords.
until the display reads Call log pswds.
6. Press
and enter the internal telephone number
of the telephone where you want to clear the Call Log
password.
7. Press
≠
, then press CLR to clear the password.
Using special telephones
Direct-dial
You can reach the direct-dial telephone by dialing a single
digit. The direct-dial telephone is usually in a central location,
such as a attendant's desk. It is usually the prime telephone or
the central answering position (CAP).
The direct-dial telephone can send up to 30 messages and can
invoke Services to activate the extra-dial telephone.
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Using System features / 191
You cannot forward calls to a direct-dial telephone that is
outside your Norstar system. See ‘‘Making changes to Call
Forward No Answer’’ on page 21.
Note: ISDN terminals cannot use the Direct-Dial digit to
reach a Direct-Dial set.
Changing the direct-dial telephone assignments
Your installer or customer service representative sets up the
direct-dial telephone.
You can change which direct-dial telephone a telephone is
assigned to, or assign it no direct-dial telephone.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
≠
‘
.
2. Press
password).
3. Press
(the default System Coordinator
at Terminals&Sets.
4. Enter the internal number of the telephone you want to
program and press
. The display reads
Capabilities.
5. Press
6. Press
.
until the display reads D-Dial.
7. Press CHANGE to select either Set1 or None.
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192 / Using System features
Any number of telephones can be assigned to call the
direct-dial telephone.
Tip - The digit you dial in order to get the direct-dial
telephone to ring can be programmed by your installer or
customer service representative
Hotline
A hotline telephone calls a preset internal or external
telephone number when you pick up the receiver (or press
).
©
Tip - Label the telephone to inform anyone using it that
Hotline is active.
Bypassing a Hotline
Press a line button, or use the Pre-Dial or Automatic Dial
feature before you pick up the receiver or press
on
a hotline telephone. See the Telephone Feature Card or see
‘‘Changing how you dial your calls’’ on page 55.
©
Making a telephone a hotline telephone
You can set up a telephone as a hotline.
Tip - A Hunt Group set DN can be specified as a Hotline
telephone. For more information on Hunt Groups see
‘‘Programming Hunt Groups’’ on page 147.
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Using System features / 193
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
≠
‘
.
2. Press
password).
3. Press
(the default System Coordinator
at Terminals&Sets.
4. Enter the internal number of the telephone you want to
program and press
. The display reads
Capabilities.
5. Press
6. Press
.
until the display reads Hotline.
7. Press CHANGE to select the type of call the hotline makes:
None, Intrnl, or Extrnl.
Internal assigns an internal number.
External assigns an external number. If you select an external
number, you can select the line on which the call is made: the
prime line, an external line, a line in a line pool, or a line
selected by the routing table. If you select a line pool, you have
to specify the line pool access code. If you select the routing
table, the number dialed is treated as a destination code and is
routed according to the routing tables.
A telephone's prime line, line pool access codes, and access to
a line pool can be programmed by your installer or customer
service representative.
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194 / Using System features
Control telephone
The control telephone allows you to place the telephones and
external lines for which it has responsibility into and out of
service schedules. See ‘‘Using alternate or scheduled
services’’ on page 181.
Using Set lock
Set lock limits the ways in which you can customize your
telephone. There are three levels of Set Lock: Full, Partial, and
no set lock. With no set lock, you have access to all features on
your telephone.
Partial prevents:
• programming autodial
buttons
• programming user speed dial
numbers
• programming feature buttons
• moving line buttons
• changing the display
language
• changing dialing modes
(Automatic Dial, Pre-Dial, and
Standard Dial)
• using Voice Call Deny
• saving a number with Saved
Number Redial
Full, in addition to the restrictions outlined for Partial lock,
prevents:
•
•
•
•
changing Background Music
changing Privacy
changing Do Not Disturb
using Ring Again
Compact ICS 4.0 System Coordinator Guide
•
•
•
•
using Call Forward all calls
using Send Message
using Trunk Answer
activating Services
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Using System features / 195
Changing Set Lock programming for a telephone
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘
≠
.
2. Press
password).
(the default System Coordinator
3. Press
at Terminals&Sets and enter the
internal number of the telephone you want to program.
4. Press
5. Press
6. Press
.
until the display reads Restrictions.
twice.
8. Use CHANGE to select one of the three options: None,
Partial and Full.
Using an auxiliary ringer
An auxiliary ringer is a separate device that has to be
connected to Norstar.
Turning the auxiliary ringer for a telephone on or off
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
1. Press
ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
2. Press
password).
3. Press
.
(the default System Coordinator
at Terminals&Sets.
4. Enter the internal number of the telephone you want to
program and press
. The display reads
Capabilities.
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≠
‘
196 / Using System features
5. Press
6. Press
.
until the display reads Aux. ringer.
7. Use CHANGE to select Y (Yes) or N (No).
Your installer or customer service representative can program
the auxiliary ringer to start ringing for incoming lines as part
of Ringing Service.
Using Host System dialing signals
You can access host systems, such as private branch
exchanges (PBX) from Norstar by using host system signaling
features (also known as end-to-end signaling). These features
either send a special signal to the host system or allow you to
program delays required by host systems in external autodial
or speed dial sequences.
Link
ƒ‡⁄
If your Norstar system is connected to a private branch
exchange (PBX), you can use a Link signal to access special
features. On some telephones, Link is called FLASH.
The Link signal can be included as part of a longer stored
sequence on an external autodial button or in a speed dial code.
The Link symbol (¤) uses two of the 24 spaces in a dialing
sequence.
Preventing a telephone from using Link
Link can be restricted at individual telephones.
You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.
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ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘
≠
‘
Using System features / 197
1. Press
.
2. Press
password).
(the default System Coordinator
3. Press
and enter the internal number of the
telephone you want to program.
4. Press
5. Press
.
three times. The display reads
Restrictions.
6. Press
7. Press
twice.
link:.
three times. The display reads Allow
8. Press CHANGE to choose Y (Yes) or N (No).
Tip - If your Norstar system is connected to a private
branch exchange (PBX), program Link onto a memory
button for one-touch access.
Pause
ƒ‡°
The Pause feature enters a 1.5 second delay in a dialing
sequence on an external line. This is often required for
signaling remote devices, such as answering machines, or
when reaching through to PBX features or host systems.
You can program more than one pause in an external autodial
or speed dial sequence.
The Pause symbol (›) uses one of the 24 spaces in a dialing
sequence.
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•
198 / Using System features
For pulse dialing,
dialing sequence.
inserts a 1.5 second pause into the
ƒ°‚°
Long Tones
The Long Tones feature allows you to control the length of a
tone so that you can signal devices such as fax or answering
machines which require tones longer than the standard 120
milliseconds.
1. While on a call, press
ƒ°‚°
.
2. Press the dial pad buttons to produce the appropriate tones.
Each tone sounds for as long as you hold down the button.
Long tones can be used on any call except a conference call.
You can use internal lines of the Norstar system to activate a
device connected to an analog terminal adapter (ATA) in
another area of your office, or external lines to access devices
outside the Norstar system.
Displays
Long Tones:
Programmed Release
At the appropriate time, press any dial pad
button. Hold each button down for as long as
necessary. Press
or
to
cancel Long Tones.
ƒ ˙
ƒ•°·
®
The Programmed Release feature performs same function as
in a programmed dialing sequence. When the system
encounters Programmed Release in a dialing sequence, it stops
dialing and hangs up the call.
The Programmed Release symbol (fi) takes up two of the 24
spaces in a programmed dialing sequence.
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Using System features / 199
The system ignores any digits or commands that follow a
Programmed Release in a programmed dialing sequence.
Run/Stop
ƒ•·
Run/Stop inserts a break point into a sequence of dialed
numbers or characters used for automatic dialing. This may be
necessary when you are connecting to a PBX or similar host
system.
For example, you can call a company with an automated
attendant that instructs you to dial the internal number you
need. You can program the company number, a Run/Stop,
then the internal number on one external autodial button. Press
the autodial button once to dial the company number. When
you hear the automated attendant, press the autodial button
again to dial the internal number.
The Run/Stop symbol (fl) uses one of the 24 spaces in an
autodial or speed dial sequence.
You can include up to three Run/Stop commands in a dialing
string. The system ignores a fourth Run/Stop, and any digits or
commands that follow it in a programmed dialing sequence.
Wait for Dial Tone
ƒ°‚›
Wait for Dial Tone causes a sequence of numbers to pause
until dial tone is present on the line before continuing to dial.
This is useful if you must dial a remote system and then wait
for dial tone from that system before dialing the rest of your
number.
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The Wait for Dial Tone symbol (‡) uses two of the 24 spaces
in an autodial or speed dial sequence.
Displays
Invalid code
You have entered a code that can only be
used in a programmed autodial or speed dial
sequence, not on a call you dial directly.
Programmed Release and Run/Stop are for
use in programmed dialing sequences only.
Using pulse dialing for a call
If your external telephone lines use pulse dialing, you can
temporarily switch to tone dialing by pressing
after
selecting the line. Tone dialing allows your Norstar telephone
to communicate with devices and services that respond to tone
signals, such as automatic switchboards, and fax or answering
machines.
£
Using your Norstar system from an external location
You can use the lines and some of the features of a Norstar
system from outside the system. You can do this over the
public telephone network when you are away from the office,
or you can call from another system, over a private network.
An example of how remote access works is a sales
representative who spends a lot of time out of the office needs
to make long distance calls to the European office. Your
Norstar system has a leased line to Europe with reduced
transatlantic charges. You provide that sales representative
with a Class of Service password that gives access to the
transatlantic line. The sales representative can then telephone
into the Norstar system from a hotel, enter their Class of
Service password, and use the leased transatlantic line to make
calls.
Remote users can access Norstar lines, line pools, the page
feature, and remote administration (if enabled through
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Using System features / 201
Software Keys). The exact facilities available to you through
remote access vary depending on how your installer or
customer service representative set up your system.
Controlling access to your Norstar system
It is important to maintain the security of your Norstar system
by limiting access to authorized users and limiting those users
to the features they need.
Remote users can make long distance calls.
Remember that a remote user can make long
distance calls that are charged to your company and
can make page announcements in your office.
Direct inward system access (DISA)
Control access to your Norstar system with direct inward
system access (DISA). Access to your Norstar system from the
public telephone network should always be controlled with
DISA. If your installer or customer service representative
programs the line used for remote access to answer a call
automatically and wait for a DISA internal number, callers
hear a stuttered dial tone and must enter a Class of Service
password before they are allowed into the system.
Class of Service (COS)
To control the level of telephone service a remote user can
access, your installer can assign a remote filter and remote
package to the line used for remote access. The remote filter
restricts the numbers that can be dialed on the line, and the
remote package restricts the use of line pools and the page
feature. To change the restrictions for the line, the user can
enter their Class of Service (COS) password when the system
answers with DISA, or can dial the DISA internal number and
enter their Class of Service password.
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Maintaining security
To maintain the security of your system, the following
practices are recommended:
•
Warn anyone to whom you give the remote access number
to keep it confidential.
•
Change Class of Service passwords often.
•
Warn anyone to whom you give a Class of Service
password to remember it and not to write it down.
•
Remove the Class of Service password of anyone who
leaves your company.
Accessing Norstar remotely over the public network
1. Dial the Norstar system’s remote access number.
2. When you hear a stuttered dial tone, enter your COS
password.
3. Wait for the system dial tone.
If your system is using System Answer or CCR, you may enter
the DISA number or Auto DN once your call has been
automatically answered by one of the features.
To use the system remotely, you must use a telephone with
tone dialing to call the system.
Remote access is possible only on lines that your installer or
customer service representative programs to auto-answer
calls.
•
followed
To use features on a remote Norstar system, press
by the feature code. Even if you are calling from a Norstar
system, press
instead of
.
•
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ƒ
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Using System features / 203
In certain situations, you may experience lower volume levels
when using Norstar remotely.
Tones
You may hear some of the following tones while accessing
Norstar remotely.
Tone
What it means
Busy tone
Dialed a busy line pool access code. You hear
system dial tone again after 5 seconds.
Norstar system dial
tone
You may use the Norstar remotely.
Fast busy tone
You have done one of the following
• Entered an incorrect COS password. Your
call is disconnected after five seconds.
• Taken too long while entering a COS
password. Your call is disconnected after
five seconds.
• Tried to use a line pool or feature not
permitted by your Class of Service. You
hear system dial tone again after five
seconds.
• Dialed a number in the Norstar system
which does not exist. Your call is
disconnected after five seconds.
Stuttered dial tone
Enter your COS password.
Using Class of Service (COS) passwords
Class of Service passwords permit controlled access to a
system's resources both by internal and remote users. When
you enter a Class of Service password at a telephone, the
restriction filters associated with your Class of Service
password apply, rather than the normal restriction filters.
Similarly, when a remote user enters a Class of Service
password on an incoming auto-answer line, the restriction
filters and remote package associated with their Class of
Service password apply, rather than the normal restriction
filters and remote package. COS passwords are programmed
by either your customer service representative or installer.
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204 / Using System features
Users should memorize their COS passwords instead of
writing them down. Employees' COS passwords should be
deleted when they leave the company. Typically, each user has
a separate password. Several users can share a password or one
user can have several passwords.
Changing your Class of Service
ƒfl°
You must enter a Class of Service password each time you
want to make a call that is normally restricted on a line or
telephone.
To change the restriction filters on a line or telephone:
1. Press
ƒfl°
.
2. Enter your six-digit COS password.
COS passwords allow you to define individual passwords and
determine the restriction filters, and remote package
associated with each.
Tip - If you use your Norstar system from outside the
office, you may have to enter a Class of Service
password to gain access to the system. See ‘‘Using your
Norstar system from an external location’’ on page 200.
Displays
(Blank display) Enter your password. It is not
shown on the display.
Invalid Password
Compact ICS 4.0 System Coordinator Guide
You have entered a password that is not
programmed into your system.
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General System features
The following features are available for the entire Norstar
system.
Disconnect supervision
When Disconnect Supervision is assigned to a line, the Norstar
system monitors it to detect if an external caller hangs up. This
allows the system to release the line for other uses. Your
installer or customer service representative assigns disconnect
supervision.
Hunt Groups
Your Norstar system now allows you to establish Hunt Groups
in your system. Hunt Groups are a group of Norstar sets that
can be called by a single directory number. The Hunt Groups
feature ensures calls are easily routed to the appropriate
people. For more information on Hunt Groups see
‘‘Programming Hunt Groups’’ on page 147.
Internal numbers
Each telephone in the Norstar system has its own internal
number. The length of internal numbers in your system can be
from two to seven digits. All numbers in your system are the
same length. Your installer or customer service representative
sets the length of internal numbers (called the DN length).
ƒ•‚
To find out your internal number, use the Button Inquiry
feature (
) on an intercom button. On the
M7100 telephone, Button Inquiry shows your internal number
followed by the function assigned to your single-memory
button.
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Line assignment
Any of the lines in your system can be assigned to any of your
telephones. Your installer or customer service representative
assigns lines to telephones in Configuration programming.
Lines can be assigned to appear only, appear and ring, or to
ring only.
Usually, only the lines that are appropriate for a particular
person appear at that person’s telephone. When a line is
assigned to a telephone it is automatically given a line button
on that telephone, if a button is available. The M7100
telephone has no line buttons for its lines.
Calls on lines that ring but do not appear at a telephone are
presented at an intercom button.
You may be able to answer a call on a line that does not appear
or ring at your telephone. To pick up such a call, use Call
Pickup, Call Park, or Trunk Answer.
A telephone may have buttons assigned for lines 001 to 003,
but have only lines 001 and 002 programmed to ring as well.
An incoming call on any of the three lines causes a line button
indicator to flash, and the telephone can be used to answer the
call. This is especially useful for people who monitor other
telephone lines, but want only their own lines to ring.
Target line
A target line is used to route a call directly to a particular
telephone or group of telephones. Target lines are used only
for incoming calls. A single incoming line may provide
connections to several different target lines. This allows each
person or department in the office to have their own number
without having a separate external line for each number.
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Line pools
A line pool allows each telephone access to external lines from
a group (or pool) of external lines. You can access such lines
by pressing an intercom button and entering a line pool access
code or by pressing a memory button programmed with the
line pool feature code and a line pool access code.
Overflow call routing
If a call comes in for a target line that is busy, Norstar routes
the call to the prime telephone for that target line. If there is no
prime telephone assigned to the target line or if a call cannot
be directed to a target line, the call goes to the prime telephone
for the external line used.
Overflow routing for incoming calls is used with the Routing
Service programmed by your installer. A Service must be
active for overflow routing to be in effect. Overflow routing is
not available in normal service.
M7100 telephone
Because the M7100 telephone does not have line buttons, it
sometimes works slightly differently from other Norstar
telephones. Where other telephones can require that you select
a line button to answer a call, on the M7100 telephone you
simply pick up the receiver. Where other telephones require
you to select a line button to take a call off hold, you press
on the M7100 telephone.
˙
˙
On M7100 telephones, you can answer a second call by
pressing
. Your active call is put on hold and you
are connected to the waiting call. You can have no more than
two calls at a time.
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©
The M7100 telephone cannot have a
button. When
applicable, special instructions for the M7100 telephone are
included with each feature description.
Memory buttons
Memory buttons are the buttons with indicators on the M7208,
M7310, and M7324 telephones, and the dual buttons without
indicators on the M7310 telephone. There is a single memory
button, without an indicator, on the M7100 telephone.
Memory buttons can be used as answer, autodial, line, and
programmed feature buttons. Line, intercom and answer
buttons must have indicators.
One-line display
The M7100 and M7208 telephones have a one-line display.
Other Norstar telephones have a second line on the display
which shows the functions of the three buttons directly below
it.
Some display buttons, such as TRANSFER and ALL, are simply
shortcuts which are not available on a one-line display.
Other display buttons, such as OK and SHOW, perform essential
functions. For a one-line display telephone, use the following
buttons instead of these display buttons.
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General System features / 209
Substitutes for display buttons
Display
button
OK
QUIT
ADD
SHOW
CANCEL
VIEW
OVERRIDE
BKSP
Dial pad button
˙
®
•
£
£
£
£
√
All displays listed in this book are shown as they appear on the
two-line display.
Prime line
Your telephone can be programmed to select an internal or
external line or a line pool automatically whenever you lift the
receiver or press
. This is your prime line.
©
Private lines
A private line is exclusive to a particular telephone. Calls that
are put on hold or left unanswered on a private line cannot be
picked up at any telephone except the prime telephone.
Volume bar
The volume bar controls the volume of the receiver, telephone
ringer, handsfree speaker, and headset. Press either end of the
to adjust the volume.
volume bar
√
Wall mounting
Norstar telephones can be mounted on a wall. Contact the
installer or customer service representative if you want to have
any telephones in your system wall-mounted.
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Troubleshooting
Using the alarm telephone
An alarm telephone displays Norstar's system alarm codes,
should they occur. It is a Norstar telephone with a two-line
display (M7310 or M7324 telephones) that the installer or
customer service representative has assigned as an alarm
telephone.
Reporting and recording alarm codes
If an alarm message appears on the alarm telephone's display
1. Record the alarm number.
2. Press TIME and record the time displayed.
3. Call your installer or customer service representative and
report the alarm code.
4. After speaking to your installer or customer service
representative, press CLEAR.
Displays
Alarm:
TIME
61-4-2
CLEAR
Report this alarm and the time it occurred to
your installer or customer service
representative.
Testing the telephone
If you suspect something is wrong with a button, the speaker,
the displays, or some other part of the Norstar telephone
hardware, you can do a quick test to see which part of the
telephone is broken.
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212 / Troubleshooting
ƒ•‚
Tip - Ensure that the function of a button matches its
label by pressing
and then the button to
see its function.
® ƒ
You can end the telephone testing session anytime by
pressing
or
unless you are testing those
buttons. The test feature times-out after 30 minutes of no
activity.
Testing the telephone display
Use a display test if you suspect that one of the indicators on
the telephone is not working.
1. Press
test.
ƒ°‚fi
˙
. The display reads Display
2. Press TEST or
to go ahead with a display test.
3. Adjust the contrast for the telephone display so you are
able to see the test results clearly. Enter a number to
change the contrast or press DOWN and UP.
4. Press OK or
˙
to go ahead with the test.
During the test, the display should be filled with solid, dark
blocks and all the indicators next to the buttons on the
telephone should be turned on. Any Busy Lamp Field (BLF)
or CAP modules that are attached to the telephone should be
completely lit. You lose any information that was showing on
the BLF before the test started.
Pressing any button ends the test.
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Troubleshooting / 213
ƒ°‚fi £
˙
Testing the telephone buttons
1. Press
, then
2. Press TEST or
or NEXT.
to go ahead with a button test.
3. Press button to see its function. If the button you pressed
uses an indicator, it should turn on when you test the
button.
®
4. Pressing the
button puts Rls button on the display
briefly and returns you to the Button test display.
Testing the speaker in the telephone handset
The handset test is not available if you have a headset plugged
into the telephone.
ƒ°‚fi £
˙
1. Press
, then
display reads Handset test.
2. Press TEST or
or NEXT twice. The
to go ahead with a handset test.
3. Pick up the handset and listen. You should hear dial tone
through the handset at a maximum volume. The volume is
reset to maximum only while the test is going on.
Pressing any button or hanging up ends the test.
Testing the telephone headset
The headset test is not available to telephones that do not have
a headset jack or a headset plugged in.
ƒ°‚fi £
˙
1. Press
, then
display reads Headset test.
2. Press TEST or
or NEXT until the
to go ahead with a headset test.
You should hear dial tone through the headset. The volume is
reset to a default level during the test.
Pressing any button ends the test.
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214 / Troubleshooting
ƒ°‚fi £
˙
Testing the telephone speaker
1. Press
, then
display reads Speaker test.
2. Press TEST or
or NEXT until the
to go ahead with a speaker test.
You should hear page tone through the telephone speaker at
the maximum volume. The volume returns to its previous
setting when you end the test.
Pressing any button ends the test.
ƒ°‚fi £
˙
Testing the power supply to a telephone
1. Press
, then
or NEXT until the
display reads Power test.
2. Press TEST or
test.
to go ahead with a power supply
You should see all the indicators on the telephone go on and
hear ringing at maximum volume. When the test has ended,
the display should briefly show Power OK.
The test lasts for five seconds or until you press a button.
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Common feature displays
You may see the following displays when you use a feature.
Access denied
Someone is already using programming, or
the feature you are trying to use is not
compatible with the configuration of the
telephone or line.
Denied in admin
You have tried to use a feature, but you have
not been given access to it in administration
programming.
Feature timeout
You have taken more than 15 seconds to
press a button in response to a display.
Inactive feature
You have entered a feature code that is used
by an application program that your system
does not have.
Invalid code
You have entered an invalid feature code.
Not available
You have tried to use a feature that is not
available in the present setup of your Norstar
system.
Set locked
You cannot use the feature you have chosen
because your telephone is locked. See
‘‘Using Set lock’’ on page 194.
1234567890123...
VIEW‚
OK
Press
or press VIEW‚ or ·VIEW to view a
number that is too long to fit on the display.
Press
or OK when you are
finished.
§
This indicates a long distance call. (May be
available with Call Display services.)
39>21
Either you are receiving an internal call from
telephone 39 forwarded by telephone 21 or
you have an Answer button for telephone 21
and an internal call from 39 is ringing on 21.
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˙
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216 / Common feature displays
21
TRANSFER
You are connected to an internal call. Press
TRANSFER to transfer the call.
21 calling
You are receiving a call from telephone 21.
Call 21?
YES
NO
You have received a Ring Again offer for a
call to an internal telephone. Press the
flashing internal line button or YES to call the
number again. On the M7100 telephone, just
lift the receiver. Otherwise, press NO or wait
30 seconds for the Ring Again offer to expire.
For an explanation of Ring Again, see ‘‘Using
Ring Again’’ on page 59.
Camped:
The person to whom you camped the call did
not answer it. The call has come back to you.
Press the line button or CALLBACK to
reconnect to the call.
21
CALLBACK
Line001
TRANSFER
You are connected to an external call. Press
TRANSFER to transfer the call.
Line001>21
Either you are receiving an external call
forwarded from telephone 21 or you have an
answer button for telephone 21 and an
external call is ringing on that telephone.
Line001
transfer
The call on line 001 is being transferred to
you by someone else in your Norstar system.
Line001
waiting
A camped call is waiting. Press the line
button or use Call Queuing to answer the
call. Press
if you have an M7100
telephone.
˙
No calls waiting
You tried to use Call Queuing but no call was
ringing at your telephone.
No line selected
There is no call ringing at your telephone. If
you have a flashing line button but your
telephone is not ringing, press the line button
to answer the call on that line.
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Common feature displays / 217
Not in service
The telephone to which you directed a call is
not in service or is otherwise unavailable.
The call is returned to your telephone.
Parked call
No one answered the call you parked. The
call has come back to you.
CALLBACK
Pick up receiver
You have used the Call Queuing feature
without picking up the receiver. Auto
Handsfree has not been assigned to your
telephone. You must use the receiver or
to answer a call.
©
Priority> 21
BLOCK
You are receiving a priority call. If you are on
another call, inform the person you are
speaking to that the call is about to be put on
hold. Press the flashing line indicator of the
priority call or wait until the call connects
automatically (in eight seconds). The priority
call goes through when you hear the next
beep. Your active call is placed on Exclusive
Hold. It is reconnected automatically when
the priority call ends (unless you transfer the
priority call, in which case you must press the
line button of your original call to reconnect).
Use DND (
) or press BLOCK
to reject a priority call.
ƒ°fi
Release a call
You have no free line buttons on which to
receive a call. Release one of your current
calls and try again to answer the incoming
call.
Use line pool?
YES
NO
You have received a Ring Again offer for a
line pool. Press the flashing internal line
button or YES to use the line pool. On the
M7100 telephone, just lift the receiver.
Otherwise, press NO or wait 30 seconds for
the Ring Again offer to expire.
Hold or release
You cannot program a feature button while
you are on a call.
Release calls
You have tried to use a feature while you
were on a call or had calls on hold. Release
the call or calls, before using the feature.
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218 / Common feature displays
Line in use
The line is in use. Make the call using normal
methods or wait until the line is free.
No button free
You have tried to make, receive or pick up a
call when no line button was available. Some
features require you to have a button free.
Releasing calls can free up line buttons.
Make calls first
The feature you tried to use requires you to
be on an active call at your telephone. This
display also appears when information about
a call has been cleared by a system reset.
No free lines
All the lines or line pools available to the
telephone are in use. This display also
appears when you have tried to dial an
external number or use a feature that
conflicts with the lines, line pools or prime
line used by the telephone.This must be
corrected by your customer service
representative or installer.
No line selected
The telephone has been set up to dial an
external number on a prime line but the
telephone does not have a prime line. This
must be corrected by your customer service
representative or installer.
In use:21
You have tried to program redirection while
someone else is programming redirection.
Only one person can program line
redirection at a time.
Incoming only
The line you are trying to use for redirecting
calls is for incoming calls only. Choose an
outgoing line.
9__
QUIT
BKSP
OK
√
Continue entering digits. Press
or BKSP to delete incorrect digits. Press
or OK when you are finished.
˙
Invalid number
You have entered an invalid line pool code or
an invalid destination code.
Line denied
You have selected a line that is private to
another telephone.
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Common feature displays / 219
Restricted call
P0881596 Issue 02
The destination you have chosen for line
redirection is restricted.
Compact ICS 4.0 System Coordinator Guide
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220 / Common feature displays
Compact ICS 4.0 System Coordinator Guide
P0881596 Issue 02
p0881596.book Page 221 Wednesday, November 18, 1998 4:50 PM
Index
Symbols
§ Long Distance symbol 215
¤ Link symbol 196
› Pause symbol 197
fi Programmed Release symbol
198
fl Run/Stop symbol 199
‡ Wait for Dial Tone symbol
200
A
access
Class of Service 203
external lines 207
Norstar from outside the
system 200
remote 202
using a COS 201
using a DISA 201
Access denied 215
ADD 209
administration password (see
System Coordinator
password)
administration programming 2
Alarm 61-4-2 211
alarm codes
reporting and recording 211
alarm telephone 211
Allow calls 162
allow redirect
programming 103
Already joined 37, 52
P0881596 Issue 02
Already parked 95
Alternate line (ATA feature code)
165
alternate services 181
analog terminal adapter
dialing signals 198
using dialing modes 56
analog terminal adapter, internal
and features 164
feature codes 170
troubleshooting 171
announcement
paging 109
Voice Call 116
Answer button 38
answering calls
Answer button 38
Call Display services 32
Call Duration Timer 49
Call Pickup 35
central answering position
29
Conference Calls 39
Custom Call Routing 62
Group Listening 43
Handsfree 44
hearing aid compatibility 31
prime telephone 29
Privacy 48
System Answer 61
Trunk Answer 37
using line buttons 28
using the Release button 31
Voice Call 117
answering machine, and I-ATA
170–171
Compact ICS 4.0 System Coordinator Guide
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222 / Index
apply button cap labels 131
ATA (see analog terminal
adaptor)
attendant telephone 66
Auto Attendant 61–76
Auto Call information (see Caller
ID set)
Auto System Answer (see
System Answer)
autodial
line selection 78
programming 77
storing number on a memory
button 77
using Last Number Redial
81
Autodial full 78
automatic
Call information 34
Call Log 119
dial 56
Handsfree 46
Hold 87
release of a line (see
Disconnect Supervision)
Automatic Call Back, ISDN
terminal feature 177
Automatic Recall
ISDN terminal feature 177
Automatic Telephone Relocation
161, 205
auxiliary ringer 195
B
Back 7
Background Music 163
Basic password 2, 139, 188
BKSP 209
Compact ICS 4.0 System Coordinator Guide
blocking calls (see Do Not
Disturb)
busy 51, 58
busy tone
fast 203
button caps
types of 131
button defaults
M7100 telephone 132
M7208 telephone 133
M7310 telephone 133
M7324 telephone 134
Button erased 78
Button Inquiry 127
buttons
Answer button 38
Button Inquiry 127
changing button
programming 140
display 5
dual memory 5
erasing programmed
features 129
Feature 5
Handsfree/mute 47
Hold 5
Last Number Redial 80
memory 5, 77, 208
moving line 135
numbering on all telephone
types 140
programming features on
buttons 129
Release 5, 31
Saved Number Redial 84
shift 5
testing 212, 213
using a line button 53
using buttons 3
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Index / 223
bypassing
a Hotline telephone 192
C
call
ways to make a 51
Call 221? 216
Call blocked 58
Call Display information 32
Call Duration Timer 49
Call Forward
ATA feature code 165
Call Forward No Answer 22
Call Forward on Busy 23, 99
Forward no answer 98
forwarding to voice mail 101
ISDN terminal feature 176
overriding 98
programming 21, 98, 99
Call Forward and Line
Redirection, differences 106
Call information
automatic 34
changing what information is
shown first 34
displaying information 32
getting information for a call
on hold 33
getting information for a
current call 33
Call Log 119
Autobumping 121
automatic 119
calling from within 122
deleting log items 121
logging call manually 120
options 120, 143
using 119
P0881596 Issue 02
Call Log set 119
call overflow 207
Call Park 94
ATA feature code 165
Call Pick-up
ATA feature code 165
Call Pickup
Directed Pickup 35
Group Pickup 36
Call Pick-up (Directed)
ATA feature code 165
Call Queuing 88
ATA feature code 165
Call Transfer 89
Call Transfer (ATA feature code)
169
Call(s) bumped 125
Callback 96
Caller ID set 34
Calling 58
Camp denied 93
Camp max 93
Camp to 93
Camped 93
Camped 216
camping calls (see Camp-on)
Camp-on 92
ATA feature code 165
Can't ring again 52, 59
CANCEL 209
Cancel denied 115
CAP (see central answering
position)
CCR (see Custom Call Routing)
central answering position
answering calls 29
M7324 telephone 29
sending messages 112
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224 / Index
telephone 29, 190
using 29
Class of Service
ATA feature code 165
changing 204
using a password 201, 203
Cleared>LINENAM 115
communicating in the office
paging 109–112
sending messages using
display 112
Voice Call 117
Conf. on hold 42
Conference busy 42
Conference Call
ATA feature code 166
by releasing privacy 48
removing yourself from 42
using the Conference
feature 39
contrast adjustment 128
control telephone 184, 185, 194
Custom Call Routing
attendant telephone 66
customizing 64
language choice 67
using 62
customizing your telephone
adjusting ring volume 137
Button Inquiry 127
changing ring type 136
contrast adjustment 128
User Preferences 139
D
date and time
changing 13
default
Compact ICS 4.0 System Coordinator Guide
button assignments 132
deleting
Call Log items 121
messages from list 114
programmed features 129
Denied in admin 215
desktop conferencing 178
dial pad
description 5
entering numbers and letters
18
dial tone
Norstar system 203
stuttered 203
Dial voice call 117
dialing
automatic dial 56
direct extension 63
options 143
pre-dial 56
saved number 84
standard dial 56
switching from pulse to tone
200
dialing modes 55
dialing signal
Link 196
Long Tones 198
Pause 197
Programmed Release 198
run/stop 199
switching from pulse to tone
200
Wait for Dial Tone 199
direct extension dialing, using
Custom Call Routing and
System Answer 63
direct inward system access 201
direct-dial telephone
P0881596 Issue 02
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Index / 225
programming 191
Directed Pickup 35
directing calls, using Custom
Call Routing 62
DISA (see direct inward system
access)
disconnect
from conference 42
releasing a call, accidentally
49
supervision 205
Disconnect Supervision 205
display
buttons 5
Call information 33
changing the language 128,
143
contrast 144
display buttons 5
making darker or lighter 128
one-line 208
testing 212
display buttons
equivalents for one-line
display 208
distinctive rings 136
DN (see internal numbers)
DND 93
DND transfer 29
DNs 12
Do Not Disturb 162
on Busy 24
Do not disturb 52, 58, 91
Do Not Disturb on Busy 100
DRT 29
dual memory button 5
P0881596 Issue 02
E
ending a call 31
Enter code 130
Enter digits 79, 83
Enter zone 111
entering names and numbers 17
erasing
Call Log items 122
messages from list 114
programmed features 129
Evening Sched 187
Exchanged 135
Exclusive Hold 57, 88
Expensive route 52
external
page 109
external access to Norstar 200
external autodial
programming 77
external Call Forward (see Line
Redirection)
external paging equipment 112
extra-dial telephone 187
F
ƒ
•‚
Button Inquiry 131
Autobumping
canceling
121
using
121
autodial button
external
77, 80
internal
77
Background Music
canceling
163
turning on
163
£°⁄fi
°⁄fi
•⁄
•¤
£°fl
°fl
Compact ICS 4.0 System Coordinator Guide
p0881596.book Page 226 Wednesday, November 18, 1998 4:50 PM
226 / Index
•‚
‡‡
› £›
⁄⁄ ƒ°
°⁄¤
°⁄‹
•°›
•°fi
•°fi
°⁄¤
‡›
‡fl
°‚⁄
£‡‚
‡‚
°¤ fl°
£‹
‹
•‡
•°‹¤
•°¤
‡fl
£°fi
°fi
Button Inquiry
84,
127, 205, 212
Call Duration Timer
49
Call Forward
canceling
97
using
97
Call
Information
32, 33
Call Log
entering
123
external calls
121
options
120
password
123,
124
password
123
viewing
121
Call Park
94
Call Pickup
36
Call Queuing
88
Call Transfer
canceling
91
using
42, 89
Camp-on
92
Class of Service
204
Conference Call
M7100 telephone
40, 41
using
39, 41, 42
Contrast Adjustment
128
Custom Call
Routing
66,
188
Dialing Modes
55
Directed Pickup
35
Do Not Disturb
canceling
162
turning on
56, 162
Compact ICS 4.0 System Coordinator Guide
‡·
•⁄•‹
fl¤
£°‚¤
°‚¤
•°‚fl
‡⁄ °‚°
‡°
•°·
•·
°‚›
•fi‚⁄
•fi‚¤
•fi‚‹fi
•°⁄fl›
°›£°›
⁄£⁄ ⁄
flfi
fl‹
fl¤
fl‚ fl⁄
Exclusive Hold
88
Feature Button
erasing
129
programming
129
Page 133
Group Listening
canceling
43
using
43
Hide message
display
137
Host System Dialing Signals
196
Link
Long Tones
198
Pause
197
Programmed
Release
198
Run/Stop
199
Wait for Dial
Tone
199
Language
English
128
French
128
Spanish
128
Last Number Redial
80
Line Button,
moving
135
Line Pool Access
54
Line Redirection
canceling
103
using
102
Message
canceling
113
sending
113
viewing ones you sent
115
viewing
113
Page
combined zone
109
external zone
109
internal zone
109
using
94, 95, 109
P0881596 Issue 02
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Index / 227
ıÅÍÈÇ
•°fi
ˆ ÅΘÈ
Password
Basic
13,
188
Call Log
123,
124
System
Coordinator
11, 13, 16, 18, 19,
20, 21, 22, 23, 24, 25,
188
Priority Call
57
48
Privacy
Restriction Service
turning off
184
turning on
184
Ring Again
canceling
59
using
59
Ring Type
136
Ring Volume
137
Ringing Service
turning off
184
turning on
184
Routing Service
turning off
184
turning on
184
Saved Number Redial
84
Services, viewing
185
Speed Dial
adding user
82
making calls
82
Static Time and
Date
116
°‹fl·
£°‡¤
°‡¤
£¤
¤•fl
•°‚
£°‡⁄
°‡⁄
£°‡‹
°‡‹fl‡
°‡‚
•›
‚
°‚fl
P0881596 Issue 02
System Answer, Custom
Call Routing, recording a
greeting
74, 76
System Answer
65, 188
Testing
display
212
power supply
214
telephone
buttons
213
telephone
213
handset
telephone
headset
213
telephone
speaker
214
Time and
Date
13,
188
Trunk Answer
38
User Preferences
139, 188
Voice Call Deny
canceling
117
using
117
Voice Call
117
F_ 130
fast busy tone 203
fax machine, and I-ATA 170–
171
Feature button 5
Feature code 130
Feature moved 130
Feature timeout 215
Features
adjusting ring volume 137
Autobumping 121
autodial 77
auxiliary ringer 195
•°‹‹
•°‹⁄
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°‚fi
°‚fi
°‚fi
°‚fi
••ÊȘ‰
°‚‚
Ë͉ ••
£°°
°°
flfl
Compact ICS 4.0 System Coordinator Guide
p0881596.book Page 228 Wednesday, November 18, 1998 4:50 PM
228 / Index
Background Music 163
Button Inquiry 127
Call Display 32
Call Duration Timer 49
Call Forward 97
Call Information 32
Call Log 119
Call Park 94
Call Pickup 35
Call Queuing 88
Call Transfer 89
Callback 96
Camp-on 92
changing ring type 136
Class of Service password
204
Conference Calls 39
contrast adjustment 128
Custom Call Routing 66
dialing modes 55
dialing signal
Link 196
Long Tones 198
Pause 197
Programmed Release
198
run/stop 199
Wait for Dial Tone 199
Do Not Disturb 162
Do Not Disturb on Busy 100
Exclusive Hold 88
Handsfree 44
hiding the message or calls
display 137
Hold 87
language choice 128
Last Number Redial 80
line pools 54
Line Redirection 101–107
Messages 112
Compact ICS 4.0 System Coordinator Guide
moving line buttons 135
paging 109–112
priority call 57
Privacy 48
Restriction service 181
Ring Again 59
ring type 136
Ringing service 181
Routing service 181
Saved Number Redial 84
sending messages using
display 112
Set Lock 194
Speed Dial 81
System Answer 65
Test a Telephone 211–214
Time and Date 188
Trunk Answer 37
User Preferences 139
Voice Call 117
Voice Call Deny 117
features
Group Listening 43
file transfer 178
Flash (feature) 196
Forward denied 101
Forward> 101
forwarding calls 21
Call Forward 97
Call Forward delay 99
Call Forward on Busy 99
Do Not Disturb on Busy 100
Forward no answer 98
Line Redirection 101–107
G
Get call first 95
greetings, Auto Attendant
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Index / 229
changing the language 67
Custom Call Routing 62
customizing 71
pre-recorded 70
recording 73
Group 4 fax 178
Group Listening 43
Group Pickup 36
H
handling many calls at once
Call Queuing 88
Hold 87
handset
testing 213
handset speaker
testing 214
Handsfree
making calls 44
muting 44, 47
Handsfree Answerback
programming 47
Voice Call 117
Heading 7
headset
Handsfree requirement 47
testing 213
hearing aid compatibility 31
Hidden number 52, 81, 85
Hold
ATA feature code 167
automatic 87
button 5
Conference Call 41
exclusive 88
listening while on hold 87
retrieving call 87
Hold or release 125
P0881596 Issue 02
Hold or release 217
host system signaling
Link 196
Pause 197
Programmed Release 198
run/stop 199
Wait for Dial Tone 199
Hotline
bypassing 192
setting up the telephone 192
Hunt Groups 23, 24, 26, 27, 36,
38, 57, 59, 61, 87, 95, 97,
98, 99, 100, 110, 116, 147,
163, 192, 205
adding or removing
members 149
Answering incoming calls 27
assigning and unassigning
lines 151
Broadcast mode 152
moving members 150
programming busy line
setting 154
programming the overflow
set 156
programming the queue
time-out 155
Rotary mode 152
Sequential mode 152
setting the distribution mode
152
setting the hunt delay 153
setting the name 157
I
I-ATA (see analog terminal
adapter, internal 164
In use 115
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230 / Index
In use 218
In use SETNAME 125
Inactive feature 215
Incoming Line Groups (ILG) 147
Incoming only 218
installer programming 2, 11
integrated services digital
network (see ISDN) 173
Intercom 104
Intercom # 79
internal analog terminal adapter
(see analog terminal adapter,
internal) 164
internal numbers
length of 205
internal page 109
Internet access 179
Invalid code 83, 200
Invalid code 215
Invalid location 135
Invalid number 79, 91, 95
Invalid number 218
Invalid Password 204
Invalid zone 111
ISDN
applications 177–179
capacity 173
equipment 177–179
Internet access 179
L
LAN access 178
LAN bridge 178
LAN router 178
language
changing on the display 128,
143
choice for Auto Attendant 67
Compact ICS 4.0 System Coordinator Guide
Last Number Redial
programming 80
Last Number Redial (ATA
feature code) 167
Last Number Redial, using 80
leased line backup 178
length of call, timing 49
length of internal numbers 205
letters, entering with dial pad 18
limiting
access to Norstar 201
telephone feature use 194
telephone programming 194
using alternate or scheduled
services 181
line
changing the name 20
target 206
Line 001 waiting 216
line assignment 206
line button
moving 28, 135
using to choose a line 53
Line denied 38, 52
Line denied 218
Line hung up 93
Line in use 218
line indicators
description 28
line pool 54–55, 207
line pool and ATA 167
Line Redirection 101–107
Line Redirection 104
Line Redirection and Call
Forward, differences 106
line, changing the name 161
Line001 callback 29
Line001 hung up 91
Line001 to prime 29
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Index / 231
Line001 transfer 216
Link
ATA feature code 167
using 196
Link, programming 196
LIST 142
listening on hold 87
log space
programming 124
logging a call manually 120
Logit (see Call Log)
long distance call
indicator 215
long distance calls, using COS
password 200
Long Tones 198
Long Tones 198
Lunch Sched 187
M
M7100 telephone 78
button defaults 132
Button Inquiry 127
Call Conference 39
Call Park 94
Call Queuing 216
Call Transfer 91
CallBack 93
camping a call 93
Conference Call 41
Conference Call on hold 41
Hold 87
Incoming Line Group button
28, 53
internal numbers 205
line assignment 206
line buttons 207
Line Redirection 102
P0881596 Issue 02
memory buttons 208
one-line display 208
Ring Again 216, 217
Speed Dial 82
standard dial 56
Transferring a call 91
Voice Call 117
M7208 telephone
button defaults 133
Conference Call 40
memory buttons 208
one-line display 208
splitting a Conference Call
41
M7310 telephone 3, 5
button defaults 133
Conference Call 40
memory buttons 208
splitting a Conference Call
41
troubleshooting 211
M7324 telephone 3, 5
button defaults 134
central answering position
29
Conference Call 40
memory buttons 208
splitting a Conference Call
41
troubleshooting 211
maintaining security 202
Make calls first 218
making calls
dialing modes 55
priority call 57
using a line button 53
using line pools 54
using Ring Again 59
with automatic Handsfree 46
Compact ICS 4.0 System Coordinator Guide
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232 / Index
memory buttons 5, 77, 208
Message denied 115
Message list 115
Message to 115
Messages
ATA feature code 167
cancelling a sent message
113
hiding display 137
removing from list 114
sending 112
sending using the display
112
viewing 113
Messages & Calls 116, 125
Microphone muted 118
modem, and I-ATA 170–171
monitoring
calls 38, 206
line pool status 59
lines (see also Disconnect
Supervision) 205
telephone status 59
transferred calls 96
mounting telephones on wall
209
Move line from 135
Move line to 135
moving
telephones 161
music, background 163
muting voice call tones 117
N
names
spelling out 17
New calls begin 125
Next 7
Compact ICS 4.0 System Coordinator Guide
night control phone (see control
telephone)
Night Sched 187
Night Service (see Services)
9_ 51
9_ 218
No button free 116
No button free 218
No call on 95
No calls waiting 216
No free lines 218
No info to log 126
No last number 52, 81
No line selected 52
No line selected 216, 218
No line to use 105
No log assigned 126
No number saved 85
No number stored 83, 116
No resume item 126
No services ON 186
No voice call 118
Norstar system dial tone 203
Not available 215
Not in service 53, 91, 93, 101
Not in service 217
numbers, entering with dial pad
18
O
OK 209
On another call 53, 58
On hold 88
one button access to features 31
one button dialing (see Autodial)
Outgoing line 105
overflow call routing 207
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Index / 233
OVERRIDE 209
Pickup denied 37, 38
overriding
Call Forward 98
pickup group 36
Please wait 58
Pool code 105
power supply
testing 214
pre-dial 56
Press a button 79, 127, 130
Press a line 136
Press held line 43
prime line 193, 209
prime telephone 29
priority call
ATA feature code 168
priority call (see also Call
Queuing) 57
Priority denied 58
Priority>223 217
Privacy
ATA feature code 168
changing status 48
private branch exchange,
accessing from Norstar (see
also host system dialing
signals) 196
private call 48
private line 209
Program and HOLD 79, 83, 130
Program and OK 79, 83, 130
Programmed 79
Programmed Release 198
programming
system features
Call Forward 21, 24
changing the name of a
line 20
changing the name of a
telephone 18
System Speed Dial 15
P
page
ATA feature code 168
external equipment 112
programming 110
shortcut codes 109
types 109
zones, programming 110
Page choice 111
Page timeout 111
Paging ALL 111
Paging busy 112
Park denied 95
Parked call 217
Parked on 95
parking a call
retrieving 94
Parking full 96
password
Basic 139, 188
Call Log 123–124
changing 187
Class of Service 203
clearing Call Log 190
System Coordinator 187,
188
User Preferences 139
Pause 197
ATA feature code 168
pause in a sequence of numbers
(see Wait for Dial Tone)
personal programming 2
Pick up receiver 217
Pickup 37
P0881596 Issue 02
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234 / Index
time and date 13
telephones
Call Forward 21, 24
changing number of rings
before forwarding call
22
changing the name of a
telephone 18
Do Not Disturb on Busy
24
programming basics
administration programming
2
Basic password 2
customizing your Norstar 2
entering passwords 11
installer programming 2
personal programming 2
programming indicator 7
programming indicator 7
programming map 7, 9–11
programming overlay 6
recording changes 1
starting and ending a
session 11
understanding programming
1
programming lines
changing the name of a line
161
programming system features
adding or removing
telephones from Custom
Call Routing groups 69
attendant telephone 66
changing the language used
by System Answer and
Custom Call Routing 67
ªº
Compact ICS 4.0 System Coordinator Guide
changing the number of
rings for Custom Call
Routing 68
changing the number of
rings for System Answer
68
Restriction service 181, 182
Ringing service 181
Routing service 181
System Speed Dial 81
programming telephones
allowing Line Redirection
103
auxiliary ringer 195
Call Display 34
Call Forward delay 99
Call Pickup 35
changing the name of a
telephone 161
direct-dial telephones 191
Do Not Disturb 162
external autodial button 77
Forward no answer 98
Forward on busy 99
Handsfree 46
HF Answerback 47
Hotline 192
Last Number Redial 80
Link 196
page zone 110
paging 110
priority call 57
Redirect ring 104
Saved Number Redial 84
Set lock 194
User Speed Dial 81, 82
P0881596 Issue 02
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Index / 235
Q
QUIT 209
R
recording programming 1
redialing
external number 80
Redir by 105
Redirect ring
programming 104
Redirect∫denied 105
redirection loops 107
refusing to answer second call
162
Release a call 93
Release a call 217
Release button 5, 31
Release calls 217
releasing
from conference 42
releasing a call
accidentally 49
remote access 200–203
remote use
Class of Service password
203
security 201
using lines and features
from outside the system
200
replying to a message 114
reporting and recording alarms
211
Restr'n 186
Restricted call 53, 92
Restricted call 219
restricting
P0881596 Issue 02
access to Norstar 201
feature use (see Set Lock)
telephone feature use 194
telephone programming 194
using alternate or scheduled
services 181
Restriction service 181
retrieval codes
Call Park 94
retrieving
held call 87
parked call 94
ring
auxiliary ringer 195
changing ring type 136, 144
changing the number of
rings before call is
forwarded 22
description of types 28, 136
ring volume 137
Ringing service 183
Ring Again 59
Ring Again (ATA feature code)
168
Ring Again? 53, 59
Ringing 186
Ringing service 181
RLS button 31
Routing 186
routing calls, using Custom Call
Routing 62
Routing service 181
run/stop signal 199
S
Saved Number Redial
using 84
Compact ICS 4.0 System Coordinator Guide
p0881596.book Page 236 Wednesday, November 18, 1998 4:50 PM
236 / Index
Saved Number Redial,
programming 84
saving a number (see Saved
Number redial)
Sched 4 187
Sched 5 187
Sched 6 187
scheduled services 181
security
recommendations 202
system 201
Select a line 53, 83
Select line out 105
Select line(s) 105, 106
Send message? 53
Service Modes (see Services)
Service Modes ON 186
Service Schedules
Evening Sched 187
Lunch Sched 187
Night Sched 187
Sched 4 187
Sched 5 187
Sched 6 187
Services
overriding 187
Restriction service 181
Ringing service 181
Routing service 181
Trunk Answer 37
turning off and on using
feature codes 184
viewing active schedules
185
Set Lock 194–195
Set locked 215
shift button 5
SHOW 209
Show 7
Compact ICS 4.0 System Coordinator Guide
signal
Link 196
Long Tones 198
Pause 197
Programmed Release 198
run/stop 199
Wait for Dial Tone 199
special telephones 190
Speed Dial
adding or changing 15
changing User Speed Dial
142
choosing a system code 16
choosing the display 17
host system signaling codes
81
making a call 82
programming 15
programming User 82
selecting a line 17
splitting a Conference Call 41
standard dial 56
Start of list 116
Still in trnsfer 92
stopping calls from ringing at
your telephone 162
stuttered dial tone 203
suspending a call (see also Call
Park and Hold)
System Answer 61
attendant telephone 66
customizing 64
language choice 67
system dial tone 203
System Speed Dial 81
System Speed Dial (ATA feature
code) 169
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Index / 237
T
target line 206
changing the name 161
telecommuting 178
telephone
alarm 211
attendant 66
Call Display information 34
central answering position
29, 190
changing the name 161
control 184, 194
difference between M7310
and M7324 telephones 5
direct-dial 190
extra-dial 184, 187, 190
Hotline 192
log calls automatically 119
M7100, illustration 207
M7310, illustration 3
M7324, illustration 3
mounting on wall 209
moving 161
prime 190
prime telephone 29
testing 211–214
testing
buttons 212, 213
Custom Call Routing 76
display 212
ending a session 212
handset 213
headset 213
power supply 214
System Answer 76
telephone 211
telephone speaker 214
Their list full 116
P0881596 Issue 02
3 parties only 42
time and date
changing 13
displayed instead of
messages and calls 137
ƒ
••ÊȘ‰
,
ƒ°‚fl
13 188
116
length of a call 49
time savers
autodial 77
Saved Number Redial 84
Speed Dial 81
Timed Release
ATA feature code 169
tone
camped call tones 92
controlling length 198
remote access tones 203
voice call 117
Tones (ATA feature code) 170
tracking incoming calls
Call Log 119
transfer (see Call Transfer)
Transfer denied 92
transferring calls 89
Callback 96
Custom Call Routing 62
parking a call 94
using Camp-on 92
transmission rates, with internal
analog terminal adapter 170
troubleshooting
internal analog terminal
adapter 171
reporting and recording
alarms 211
testing the headset 213
testing the power supply 214
Compact ICS 4.0 System Coordinator Guide
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238 / Index
voice mail
accessing your Norstar
system 126
using Call Forward 101
volume
bar 209
control 209
testing the speaker in the
handset 213
testing the telephone
buttons 213
testing the telephone display
212
testing the telephone
speaker 214
using the alarm telephone
211
Trunk Answer 37
ATA feature code 169, 170
Wait for Dial Tone 199
wall mounting telephones 209
U
Y
understanding programming 1
Unequipped line 105
Unknown name 124
Unknown number 83
until * 186
UPDATE 12
Use line pool? 217
User Preferences 139–145
Your list full 116
W
ƒ••Ë͉Â
188
User Speed Dial 81, 142
using Norstar remotely 200–203
using this guide 1
V
videoconferencing 177
VIEW 209
viewing
active Services 185
Call Log 121
messages 113, 115
Voice Call 116–118
Voice call 118
Compact ICS 4.0 System Coordinator Guide
P0881596 Issue 02
p0881596.book Page 239 Wednesday, November 18, 1998 4:50 PM
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240 /
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Compact ICS 4.0 System Coordinator Guide
P0881596 Issue 02
p0881596.book Page 241 Wednesday, November 18, 1998 4:50 PM
p0881596.book Page 242 Wednesday, November 18, 1998 4:50 PM
After you have finished programming, store
your Norstar Programming Overlay in the slots
provided on the back cover.
Après avoir terminé la programmation, rangez
la grille Norstar dans les fentes prévues à cet
effet à la fin de ce guide.
Cuando haya terminado de programar, inserte
en estas ranuras su Plantilla de programación
Norstar que se encuentra en la contra tapa.