s

HiPath 3000

HiPath 3700/3750, HiPath 3500/3550, HiPath 3300/3350

IP Communication Platform for Small and Medium Enterprises

HiPath 3000 is the multifunctional communication system for integrated voice and data solutions.

Depending on the particular system variant, HiPath 3000 can be configured for up to 250 (384) conventional voice users and 50 data terminals.Integration in an

Ethernet LAN makes up to 144 Voice over IP solutions with IP telephones or softclients possible.

Interactive user prompting via a display and dialog keys makes it quicker and easier to activate digital system telephone features on the optiset E, as well as on IP telephones with the HFA protocol.

Along with the HiPath cordless solution, the system telephones’ convienient user prompting is also available on DECT feature telephones.

The use of a flexible adapter concept means you can connect a wide variety of add-on devices directly to the optiset E telephones. Individual workstations can thus keep pace with continuously changing requirements.

In the case of sector concepts, networking with other systems is achieved using the performance-optimized CorNet N and QSig networking protocols,or via

TCP-IP-based LAN-LAN links.

A universal software concept provides a professional set of features for companies of all sizes.

Individual user solutions are either integrated into the system as a module or connected via open interfaces.

HiPath 3000 offers flexible migration from conventional communications systems to an IP-based multimedia communications platform.

System Family

HiPath 3000 is made available for various installation scenarios

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Floor standing System

HiPath 3750

Wall-Mounted System

HiPath 3550 / 3350

19" Rack-Mounted

HiPath 3700 / 3500 / 3300

19" Variants

On the 19" model variant HiPath 3700, a patch panel is used for connecting peripherals.

The 19" model variants HiPath 3500/

3300 are designed for RJ-45 technology.

Peripherals for this model are connected directly.

HiPath 3700 HiPath 3750

HiPath 3500 HiPath 3550

HiPath 3300 HiPath 3350

System features

The HiPath 3000 system offers a wide range of features.

Selected features

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Caller list. Unanswered internal and external calls are recorded on system telephones with a display if external calls contain a directory number (IS-

DN) and internal calls are transmitted with the caller’s name. The calls are entered in a list with a date and time stamp and the number of call attempts is recorded. A callback can be initiated directly from this list.

Do-not-disturb/”silent call”. Users can block incoming calls. Callers hear the busy signal when “do-not-disturb” has been activated. Authorized users (attendants, for example) can override this feature. Acoustic signaling of calls can be deactivated on system telephones so they are only indicated on the display (not available on optiset E entry).

Call pickup. Calls can be picked up on users’ own telephones within a call pickup group or selectively for specific colleagues.

Override. Authorized stations can intrude on other users’ calls in progress.

Classes-of-service

Different access authorizations can be assigned to each PBX user, with a distinction being made between:

– unrestricted toll access

– outward restricted toll access

– no toll access

Broadcast intercom call to system telephones or over external loudspeakers (in a waiting room, for instance)

Call cost logging for each terminal or each trunk in the summation memory.

Call duration display is used for lines without call charge pulses.

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Group call for a total of 150 groups with max. 20 users.

Individual stations can temporarily leave the group.

Line keys (MULAP)

The following flexible setups are possible with line keys:

– teams,

– executive/secretary functions,

– feature handset (gigaset) in parallel with an optiset E telephone on a single directory number (only in conjunction with HiPath cordless).

Internal telephone book. All extensions are stored with their associated names in the system’s internal telephone book. They can be searched and dialed directly via the display on system telephones.

Speed dialing individual/system.

For all services it is possible to store up to 10 destinations on each telephone individually and up to 1,000 destinations centrally in the system.

Toggling between two existing connections.

Text messages. You can send users pre-defined (e.g. “Visitor waiting”) or personal short messages (optiset E memory only) via the display.

Internal texts to the feature hand-

set. When HiPath cordless is used it is also possible to send internal text messages to the feature handset.

Advisory messages can be left on your own telephone (e.g. Back at:....).

Project code. Telephone costs can be assigned to a specific procedure or project by entering the project code

(max. 11 digits). This can also be done while a call is in progress.

Call number suppression. With

ISDN connections, callers can suppress the display of their directory number on the called party’s terminal either on a cross-system basis or temporarily.

Distinctive call signaling for internal calls, external calls, recalls, and callback calls.

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Add-on ringing. Call signaling simultaneously at several telephones.

Switches (actuators /sensors).

Via a control relay module it is possible to connect up to four free relays that can be accessed via codes (optional).

(no sensors on the HiPath 3700/3750)

Door interface.

For entrance telephone and door opener functions. Calls from the entrance telephone can even be routed to an external destination by using external call forwarding

Automatic redial (expanded)

for the last three external call numbers dialed.

Standard features

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Intercept position/attendant

console

Camp-on/call waiting tone

Call forwarding from the extension

Display languages (can be specified individually)

Conference (internal/external)

Line seizure (automatic)

Music on hold

external music source (optional)

Night service/day service

Parking

Consultation

Callback on busy and no answer

(automatic)

Call forwarding - no answer after timeout

Hunt group (linear/cyclic)

Lock telephone (individual code lock)

Telephone book, central

Transferring a call (internal/external)

Recall

Euro-ISDN features Attendant consoles

The prerequisites for a pan-European, uniform communication structure have been met by the DSS1

Euro-ISDN standard. This allows the cross-country use of services and features which are also supported by HiPath

3000.

The following Euro-ISDN functions are supported:

Services. Voice and group 3 fax are transmitted on a 3.1 kHz bandwidth; data and group 4 fax are transmitted at 64kbit/ s per B-channel.

Direct dialing in (DDI). This feature allows direct dialing in from the public exchange to any individual PBX station.

Calling line identification presenta-

tion (CLIP). The caller’s ISDN directory number is transmitted to the called party.

Calling line identification restriction

(CLIR). The caller’s directory number is not transmitted to the called party. This feature can be initiated by the dialing party on a cross-system basis or temporarily using a procedure.

Connected line identification presen-

tation (COLP). The called party’s directory number is displayed to the caller.

Connected line identification restric-

tion (COLR). Display of the called party’s directory number to the caller is prevented.

Multiple subscriber numbers (MSN).

Users connected to an S

0

bus can be assigned individual call numbers (MSNs) from the PBX’s numbering scheme via which they can be directly addressed

(e.g. PC cards, group 4 fax).

Advice of charge (AOC). Call charge information is transmitted to the PBX during or after the call.

This information can be shown on the station display in units or currency amounts.

The AOC-S feature allows information on the expected charges to be displayed before the start of a call.

Sub-addressing (SUB). Information additional to the directory number is transmitted to the dialed distant station. This can be used to trigger certain procedures. A response is not possible.

User-to-user signaling (USS1). Userto-user signaling allows a limited volume of information to be transferred in both directions from one terminal to another via the signaling channel.

Call forwarding in the public network

(CFU, CFB, CFNR) (not available with

S2M). All calls intended for an ISDN line are forwarded to any destination. This feature is activated from an authorized telephone and applies to the entire connection in the case of a DDI call (point-topoint). In the case of a point-to-multipoint connection only the MSN assigned to the telephone is forwarded.

Call deflection (CD). Calls for an internal user who has activated external call forwarding are deflected via the public exchange to the external destination station. The B-channels are thus not required and are released. In the present version, call charges are not registered at the PBX.

Callback in the public network

(CCBS). If an external called party is busy it is possible to store a callback request in the public network. The initiating party is called back when the party is free.

Malicious caller identification (MCID).

With this feature, malicious callers can be identified in the public network. Use of this feature must be requested from the public carrier.

optiPoint Attendant

An optiset E system telephone can be used as an attendant console. This allows outside calls to be extended if the direct dialing in (DDI) function has been set up. In DDI mode, this position can be organized as an information, intercept, or night service station.

You can make use of special features in addition to the conventional telephone functions. These are:

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● night service telephone book number of queued calls (can be set up on up to six telephones in the system) enabling for call waiting hold call key 1 call key 2 release

In addition, a key can be set up with the

“error key” feature.

The attendant console can be accessed internally via a second directory number.

It is possible to extend undialed lines and calls on hold.

If the number of users on hold reaches a preset level, calls will be forwarded to a specified destination. This will also take place when the length of time a call is queued exceeds a specified limit.

Operation is also possible without an attendant console. In such cases, the user assigned in each case to one line will be regarded as the attendant.

Attendant consoles Executive/secretary features

System administration

optiClient Attendant

This software package simulates a comfortable attendant console on your PC’s screen.

All attendant features can be activated and executed via the PC keyboard and mouse.

optiPoint BLF

The busy lamp panel (BLF) is an additional module principally for optiPoint Attendant. It has ninety LEDs and freely programmable function keys. The individual LEDs are assigned on the telephone or via HiPath 3000 Manager C / E.

The status of the users is displayed (free, busy, called).

These features ensure rapid communication between executives and secretaries.

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Camp-on at an executive’s phone by the secretary’s phone

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Secretarial function transfer

Call transfer to the secretary’s phone

DSS keys for executive/secretary

Conference corner telephone with parallel call signaling to the executive’s phone

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A private line can be set up for either the executive or secretary

Inclusion of the gigaset feature handset for mobile accessibility.

Braille console

Optical displays are translated into Braille by an add-on device connected to the

PC. This enables visually impaired employees to perform all call-extending tasks.

System administration by the customer can be carried out either on the telephone or using HiPath 3000 Manager C.

The feature Attendant TC allows customers to perform administration tasks on an optiset E telephone with a display. The optiset E memory telephone is recommended, as this has an alphanumeric keypad (e.g for entering station names etc.).

HiPath 3000 Manager C is a customer tool that runs under Microsoft ® Windows and is installed on the PC connected to the system via a V.24, S based LAN interface.

0

or TCP-IP-

The service technicians have other PCbased service tools to assist them in completely installing the communication system and for comprehensive administrative functions; they can also make changes and settings on the communication system using remote maintenance.

Customer data is always guaranteed maximum protection in accordance with applicable data protection legislation.

The communication systems can be incorporated in Ethernet LANs by means of a LAN interface. Data is exchanged using SNMP (Simple Network Management Protocol). The following functions are supported:

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System administration

Fault management

System software updating

Relocate

This feature allows optiset E telephones to be plugged in at another location without the need for subsequent interventions in the system administration.

A relocated terminal retains its existing extension number and user features.

This ensures that all users involved are available again as quickly as possible following relocation (e.g. project groups).

Data protection/data security

User solutions

To protect the communication system and customer data from unauthorized access, the Service menu can only be entered by means of individual user IDs.

This means it is possible at all times to establish who carried out what system modifications and when.

System administration is structured as follows:

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User data: Access via the Service menu using an individual user ID and password to protect customer data such as speed dialing destinations and call charge data. Communication system owners can make minor system settings with a defined scope themselves.

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System data: Access via the Service menu using a user ID for system administration and password. Access to this data area is restricted to qualified personnel and is password-protected.

Password concept with individual identification and authentication.

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System access via telephone or service tool and remote access is controlled.

Administrative procedures can be logged.

(“Who made changes, and when“)

Mobile communication Data applications

HiPath cordless

An integratable solution based on the

DECT standard for full-coverage availability throughout the company premises using cordless phones.

Voice server

HiPath HG 1500

With HiPath HG 1500, connection of the

HiPath 3000 communication platform is made via an ethernet-based LAN.

HiPath HG 1500 turns your HiPath system into a hub for voice, data, and video communication and meets all requirements applying to low and medium-level data traffic.

HiPath Xpressions Compact

This is an adaptable speech memory system for deferred and location-independent storage, retrieval, and distribution of voice messages in users’ own individual voice mailboxes.

Automatic Call Distribution (ACD)

Multimedia applications

To bring managers and teams closer together, a variety of multimedia applications can be combined with

HiPath 3000 to form a convenient video conference system. Applications from various manufacturers are available for this.

HiPath ProCenter Office

A call center solution that distributes incoming calls automatically and evenly to specific groups of agents.

Statistical evaluation using a convenient graphical presentation provides the basis for efficient personnel planning.

Computer Telephony Integration

(CTI)

HiPath TAPI 120 / 170

The driver software was developed as a supplement for connecting a PC to digital system telephones on HiPath. Support is provided for TAPI-conform CTI applications.

Call charge management

TeleData Office

TeleData Office is a PC-based software program for recording and assigning incoming and outgoing call charge data that permit evaluation by extension, trunk, department etc.

The call charge data can be transmitted directly to a central server via the LAN interface.

Smartset

This software for making calls from the

PC records both incoming internal and external (ISDN) calls in a caller list. Comparing this number to numbers stored in the PC’s address book identifies the

ISDN caller. DP programs can also be initialized on incoming ISDN calls.

Branch solutions Least Cost Routing Networking

HiPath 3000 in hotels

Caracas Desk

Caracas Desk is an economical communication solution for small and mediumsized hotels that operate without DP- or

PC-based hotel solutions Fast and reliable handling via the Memory Desk reception terminal caters for all major functions involved in the day-to-day running of a hotel, ensuring even greater efficiency in making the guests’ stay a pleasant one (HiPath 3500/3550 models only 3500/3550).

Caracas Inn

This Windows-based PC software package meets the requirements of mediumsized hotels such as check-in/check-out, call charge billing, and wake-up service.

Caracas Link

A standardized hotel interface ensuring the reliable connection of convenient

Front Office solutions to HiPath 3000.

HiPath 3000 uses this function to automatically control the path used for an outgoing call. Calls can be routed via the public network or various carriers or a private network. The most favorable connection path for the external call is found using the routing tables.

A trunk is seized after reference to the routing tables. These analyze the digits dialed by the user and determine the directory number to be dialed by the system.

Individual network providers in many cases offer different charge rates for certain connections and conditions, so with

Least Cost Routing it is possible to automatically select the most economical connection for each outgoing telephone call depending on the time of day and route.

Our local sales units will be able to provide you with details of the features that are possible in the type of networking concerned and the relevant networking protocol.

Digital nailed connections

Corporate communication networks can be implemented over digital S

0

or S

2M nailed connections between several

HiPath systems using the CorNet N protocol and between HiPath and non-Siemens systems using the QSig protocol.

The systems are linked with each other via public and/or private lines.

Virtual network

A virtual network of HiPath systems via

S

0

or S

2M

dialup lines is advisable from an economic viewpoint in situations where nailed connections are not viable owing to low traffic levels or if the full range of services offered by a nailed connection is not required.

IP Networking

With HiPath 3000 it is possible to network multiple locations (nodes) via

TCP/IP-based data lines. In doing so, the

CorNet networking protocol is tunneled in the data flow.

Telephones Adapters

The following optiset E digital system telephones (2-channel U

P0/E

interface) are available for various workstation requirements:

optiset E entry

The economically priced solution for people wishing to enter the world of digital technology.

A wide range of optiset E adapters are available offering a high level of flexibility when it comes to meeting the requirements of individual workstations.

These include:

optiset E acoustic adapter

For connecting telephone accessories such as a loudspeaker box, second handset or add-on microphone.

optiset E basic

The basic configuration for voice and data communication.

optiset E analog adapter

For connecting an analog terminal such as a group 3 fax machine.

optiset E standard

The comprehensive offer whose performance is optimized for telephoning.

optiset E comfort

The professional solution for voice and data communication.

optiset E contact adapter

With two floating connectors for controlling external devices such as lamps and second bells.

optiset E conference

The system telephone with a professional hands-free facility with full duplex amplifier.

optiset E data adapter/optiset E control adapter

For CTI applications (Computer Telephony Integration).

optiset E memory

The top-of-the-line model for frequent telephone users.

optiset E ISDN adapter

For connecting ISDN terminals with a non-powered S

0

S

0

interface (e.g. PC with

card or video equipment).

optiset E headset adapter

For connecting two headsets.

optiset E key module

Add-on device for optiset E telephones

(16 function keys with LED) for name keys or service functions. Up to four addon devices can be connected to one optiset E telephone.

optiset E headset plus adapter

For connecting two headsets and one tape.

optiset E phone adapter

For connecting another optiset E telephone.

System Interfaces Technical data

On the trunk side

Euro-ISDN

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S

0

basic rate access with DSS1

protocol

– System connection

– Point-to-multipoint connection

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S

2M

primary rate access with DSS1 protocol

HKZ

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Analog trunk connection without direct dialing in (DDI)

On the user side

Analog

● a/b for connecting analog terminals such as group 2 and 3 fax, Vtx, modem.

Digital

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U

P0/E

for connecting digital

2-channel system telephones,

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For connecting DECT base stations

Euro-ISDN

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S

0

user bus for up to 8

independently powered terminal devices (e.g. group 4 fax, ISDN PC card)

HiPath HG 1500

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10/100 MBit / 10 BaseT

Integration in LANs

For speech/data applications

Other interfaces

V.24

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For connecting a service PC, call charge computer, call charge printer

V.24 with CSTA protocol

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For connecting Hotel applications, care sector applications

E&M interface (HiPath 3700/3750 only)

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Analog nailed connection

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Announcement before answer

S

0FV

, S

2MFV protocol with CorNet N and QSig

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Digital nailed connection

TMOM board

(HiPath 3700/3750 only)

Enhanced paging equipment

LAN interface

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10 Mbit for system administration via

TCP/IP

Power supply

Systems, by default, are designed for network operation. Possible power outages can be optionally bypassed with an uninterruptable power supply (UPS).

Rated Input Voltage (AC)

88 - 264V

Rated Frequency 50/60 Hz

Battery Supply (DC) -48 V

Environment/Operating Conditions

Temperature +5 ºC to +40 ºC

Relative Humidity 5 – 85%

Range

Between HiPath 3000 and optiset E telephone: 300 m max.

Up to approx. 1000 m. with the plug-in power supply unit, depending on line network.

Between networked HiPath systems on premises belonging to the company:

S

0

point-to-point connection approx.

1000 m

S

2M

nailed connection 250 m max., depending on line network.

Installation of network adapters is necessary for increasing range.

Ranges in Deutsche Telekom’s public net are unlimited.

Technical data

Expansions

Analog users (a/b) max.

Digital users (U

P0/E

) max.

Additional users via optiset E phone adapter

Maximum number of IP telephones/softclients

Maximum stations, HiPath cordless

Total stations (including cordless)

Maximum number of HiPath cordless base stations

Connections to operator network

V.24 interfaces

CSTA interface optiClient PC attendant console

Networking

IP networking

Maximum number of nodes in the network

Maximum number of stations in the network

Number of HiPath HG 1500 Gateways

Administration via TCP/IP

CTI TAPI

Dimensions H x W x D (in mm)

Weight

Case color

Software version

* only for certain countries

HiPath 3750/HiPath 3700

(Base System / 19" Rack)

250 (384*)

250 (384*)

116

144

250

250 max.

64

HiPath 3550

(Wall-Mounted System)

108

72

72

32

32 (64)

156 max.

7

120 channels max.

ISDN (S

2

, S

0

), HKZ, E&M

2 yes yes yes

CorNet-N

QSig (ECMA V1.0, ISO) yes (TCP/IP)

16

1000

3 yes yes

490 x 410 x 390 approx. 22 kg fully equipped

Ergo gray

V1.2 (IM)

60 channels max.

ISDN (S

2

, S

0

), HKZ, E&M

2 yes yes yes

CorNet-N

QSig (ECMA V1.0, ISO) yes (TCP/IP)

16

1000

2 yes yes

450 x 460 x 200 approx. 8 kg

Warm gray

Technical data

Expansions HiPath 3500

(19" rack)

Analog users (a/b) max.

Digital users (U

P0/E

) max.

Additional stations via optiset E phone adapter

Maximum number of IP telephones/softclients

Maximum stations, HiPath cordless

Total stations (including cordless)

Maximum number of HiPath cordless base stations

Connections to operator network

V.24 interfaces

CSTA interface optiClient PC attendant console

Networking

IP networking

Maximum number of nodes in the network

Maximum number of stations in the network

Number of HiPath HG 1500 Gateways

Administration via TCP/IP

CTI TAPI

Dimensions H x W x D (in mm)

Weight

Case color

Software version

44

48

48

32

32

84 max.

7

60 channels max.

ISDN (S

2

, S

0

), HKZ

1 yes yes yes

CorNet-N

QSig (ECMA V1.0, ISO) yes (TCP/IP)

16

1000

2 yes yes

155 x 440 x 380 (3.5 U) approx. 8 kg

Bluegreen basic

HiPath 3350

(Wall-Mounted System)

36

24

24

16

16

60

3

HiPath 3300

(19" rack)

20

24

24

16

16

44

3

16 channels max.

ISDN (S

0

), HKZ

2 yes yes yes

CorNet-N

QSig (ECMA V1.0, ISO) yes (TCP/IP)

16

1000

1 yes yes

450 x 460 x 130 approx. 6 kg

Warm gray

V1.2 (IM)

16 channels max.

ISDN (S

0

), HKZ

1 yes yes yes

CorNet-N

QSig (ECMA V1.0, ISO) yes (TCP/IP)

16

1000

1 yes yes

89 x 440 x 380 (2 U) approx. 6 kg

Bluegreen basic

System configuration

The information in this document contains general descriptions of the technical options available, which do not always have to be present in individual cases.

The required features should therefore be specified in each individual cases at the time of closing the contract.

Data sheet 03/02 • Reference No.: A31002-H1000-A210-2-7629 • Printed in the Federal Republic of Germany • DA 03/02 5.0

© Siemens AG 2002 • Information and Communication Networks • Hofmannstr. 51 • D-81359 München • http://www.hipath.com •S