CUSTOMERS RETURNING EQUIPMENT If you’re using this equipment to replace a Modem, make sure to return that old Modem to us, to avoid incurring additional charges. Here’s what we’ll need from you: • Secure the equipment with the packaging included in your shipping box. • Place the pre-paid return label over the original shipping label. • Drop off the box at your local Spectrum store or the nearest FedEx Office® location. TIME WARNER CABLE IS NOW SPECTRUM Easy Connect Instructions for Modem Upgrade Care/Tips/Troubleshooting • For optimal WiFi performance on your devices, place your Modem in a central and open location. • If you purchased your own wireless router, refer to the manufacturer’s instructions to personalize your WiFi network settings. • Make sure you’re connected to your Network Name, launch your Internet browser and accept Terms & Conditions. • Make sure your outlet is not controlled by an on/off wall switch. • Check out our step-by-step How-To videos at twc.com/howto. © 2016 Charter Communications, Inc. Customer Service Number 1 Install Modem 2 Activate Modem 3 Connect to Internet 1-877-309-5869 Your Privacy Is Important To Us For additional information regarding our legal Terms, Conditions, and Policies and other important information, please visit help.twcable.com/policies.html. To request a copy of the legal policies, call 1-800-892-4357. SIUPEZ-0716 Step 1: Install Modem Installation Diagram Important: Follow steps in order. A Disconnect current Modem Remove all connections from your current Modem. B Connect new Modem to your cable outlet Connect Coax cable from the cable outlet to the “Cable In” port on the back of your Modem. C Connect the power cord Connect the power cord provided in this kit to the “Power” input on the Modem. Plug the other end into an electrical outlet. Note: If you’re using the same cable for TV and Internet, use the splitter provided. Step 2: Activate Modem If the “Online” light on the front of the Modem is solid, skip to Step 3. If the light is blinking, continue with Step 2. A B C DISCONNECT CURRENT MODEM COAX CABLE POWER CORD Online Activation OR Launch a browser. Type full URL www.activatemymodem.com and click 'Search'. Have the phone number and zip code associated with your account ready. Follow the instructions on the screen to complete activation. CABLE Call 1-877-309-5869. If prompted, enter the 10-digit phone number associated with your account. Say “ACTIVATE”. No hold required. Step 3: Connect to Internet 800939 POWER DG1670A/TW Via our automated phone system Choose a wired or wireless connection and launch browser Accept Terms & Conditions Wired Make sure you’re connected to your Network Name and open your browser. Connect the Ethernet cable from your Modem to your Computer. USB Wireless/WiFi (If In-home WiFi was ordered with Internet service) RESET • Locate the default network name (SSID) and password (Preshared Key) on the Modem label. You can use either the 2.4 GHz or 5 GHz network. • Look for the same default network name on your wireless device. • Select the default network and enter the password to connect. Open a browser to confirm you are online. OR Network Name (SSID) 2.4 GHZ: 1234567890 5 GHZ: 1234567890 Preshared Key: 1234567890 EX AM PL E ETHERNET A welcome message will appear with Internet Terms & Conditions. Please review and accept to use your Internet service. Tip: We strongly recommend customizing your network name and password for increased security. Refer to the enclosed insert for more information. Note: The welcome message may take up to 24 hours to appear. You may go online in the meantime.
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