Easy Connect Instructions for Modem Upgrade

Easy Connect Instructions for Modem Upgrade
CUSTOMERS RETURNING EQUIPMENT
If you’re using this equipment to replace a Modem, make sure to return that old Modem
to us, to avoid incurring additional charges. Here’s what we’ll need from you:
• Secure the equipment with the packaging included in your shipping box.
• Place the pre-paid return label over the original shipping label.
• Drop off the box at your local Spectrum store or the nearest FedEx Office® location.
TIME WARNER CABLE IS NOW SPECTRUM
Easy Connect Instructions
for Modem Upgrade
Care/Tips/Troubleshooting
• For optimal WiFi performance on your devices, place your Modem in
a central and open location.
• If you purchased your own wireless router, refer to the manufacturer’s
instructions to personalize your WiFi network settings.
• Make sure you’re connected to your Network Name, launch
your Internet browser and accept Terms & Conditions.
• Make sure your outlet is not controlled by an on/off wall switch.
• Check out our step-by-step How-To videos at twc.com/howto.
© 2016 Charter Communications, Inc.
Customer Service Number
1
Install Modem
2
Activate Modem
3
Connect to Internet
1-877-309-5869
Your Privacy Is
Important To Us
For additional information
regarding our legal Terms,
Conditions, and Policies and other
important information, please visit
help.twcable.com/policies.html.
To request a copy of the legal
policies, call 1-800-892-4357.
SIUPEZ-0716
Step 1: Install Modem
Installation Diagram
Important: Follow steps in order.
A
Disconnect
current Modem
Remove all connections from
your current Modem.
B
Connect new Modem
to your cable outlet
Connect Coax cable from the cable outlet to the “Cable In”
port on the back of your Modem.
C
Connect the
power cord
Connect the power cord provided
in this kit to the “Power” input on
the Modem. Plug the other end
into an electrical outlet.
Note: If you’re using the same cable for
TV and Internet, use the splitter provided.
Step 2: Activate Modem
If the “Online” light on the front of the Modem is solid, skip to Step 3.
If the light is blinking, continue with Step 2.
A
B
C
DISCONNECT
CURRENT MODEM
COAX
CABLE
POWER
CORD
Online Activation
OR
Launch a browser. Type full URL www.activatemymodem.com
and click 'Search'.
Have the phone number and zip code associated
with your account ready. Follow the instructions
on the screen to complete activation.
CABLE
Call 1-877-309-5869.
If prompted, enter the 10-digit phone
number associated with your account.
Say “ACTIVATE”. No hold required.
Step 3: Connect to Internet
800939
POWER
DG1670A/TW
Via our automated
phone system
Choose a wired or wireless connection and launch browser
Accept Terms & Conditions
Wired
Make sure you’re connected
to your Network Name
and open your browser.
Connect the Ethernet cable from your Modem to your Computer.
USB
Wireless/WiFi (If In-home WiFi was ordered with Internet service)
RESET
• Locate the default network name (SSID) and password (Preshared Key)
on the Modem label. You can use either the 2.4 GHz or 5 GHz network.
• Look for the same default network name on your wireless device.
• Select the default network and enter the password to connect.
Open a browser to confirm
you are online.
OR
Network Name (SSID)
2.4 GHZ: 1234567890
5 GHZ: 1234567890
Preshared Key:
1234567890
EX
AM
PL
E
ETHERNET
A welcome message will appear
with Internet Terms & Conditions.
Please review and accept to use
your Internet service.
Tip: We strongly recommend
customizing your network name
and password for increased
security. Refer to the enclosed
insert for more information.
Note: The welcome message may take
up to 24 hours to appear. You may go
online in the meantime.
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