Digital Voice Services User Guide

Digital Voice Services User Guide
Digital Voice Services
User Guide
* Feature Access Codes
*72
Call Forwarding Always Activation
*73
Call Forwarding Always Deactivation
*90
Call Forwarding Busy Activation
*91
Call Forwarding Busy Deactivation
*92
Call Forwarding No Answer Activation
*93
Call Forwarding No Answer Deactivation
*67
Calling Line ID Delivery Blocking per Call
*65
Calling Line ID Delivery per Call
*69
Call Return
*70
Cancel Call Waiting (per call)
*94
Call Forwarding Not Reachable Activation
*95
Call Forwarding Not Reachable Deactivation
*78
Do Not Disturb Activation
*79
Do Not Disturb Deactivation
*77
Anonymous Call Activation
*87
Anonymous Call Rejection
Welcome to Cablevision of Marion County Digital
Voice Services
We take pride in providing superior and reliable Digital
Voice services to our valued customers.
This booklet should answer any questions you may have
regarding Digital Voice service, including how it works,
installation instructions, and how to use some of the main
features.
For information on additional features and options available,
please go to your online Account Portal at
www.cvofmc.com or call 352-854-0408.
My Digital Voice telephone number is:
______________________________________
My Account Portal username and password is:
______________________________________
______________________________________
Inside this Booklet
General Information
What is Digital Voice?
3
Making Calls with Digital Voice
3
Important 911 Information
4
Getting Started
Managing Your Account Online
5
Updating Account Portal Info and Password
5
How to Access Voicemail
5
Features of Digital Voice Services
Features Overview
7
Anonymous Call Rejection
8
Call Forwarding
8
Always
8
Remote Access
10
Busy
10
No Answer
10
Selective
11
Not Reachable
12
Call Hold
13
Call Return
13
Call Waiting On/Off
13
Inbound Calling Line ID Delivery
14
Inbound Calling Line Name Delivery
14
Outbound Calling Line ID Blocking
14
Last Number Redial
15
Do Not Disturb
15
Speed Dial
16
Three-Way Calling
17
Selective Call Acceptance/Rejection
17
Sequential Ringing
18
Simultaneous Ringing
19
Voicemail Management
20
Frequently Asked Questions
22
Contact Information
23
What is Digital Voice?
Digital Voice allows you to make and receive calls through your
broadband Internet connection using a standard touch tone phone.
Your Cablevision of Marion County Digital Voice service works with
any touch tone, corded or cordless telephone. Our cable modem
converts your phone calls into a data stream that is sent through
your high-speed Internet connection. You can call anywhere at
anytime for less, and your phone number can go everywhere you
do!
Making Calls with Digital Voice
You can make calls by dialing the number on your phone, as you
always have.
For calls within your area code, you may dial 7, 10 or 11 digits.
Example: 555-1212, 859-555-1212 or 1-859-555-1212
When dialing outside you area code, you may use 10 or 11 digits.
Example: 859-555-1212 or 1-859-555-1212
To activate the International calling feature you will need to contact
Cablevision of Marion County Customer Service at 352-854-0408 or
email comc@lightningspeed.net.
To place international calls, dial just as you would with a standard
analog telephone. (International Access Code + Country Code +
City Code + Number)
Example: 011 + 39 (Italy) +81 (Naples) +Number
To answer a call pick up your phone’s handset like you always have.
3
Important 911 Information
While the 911 system through Digital Voice services will work
very similarly to your standard analog telephone, there are a few
important differences of which you need to be aware.
•
Each time you move, you will need to call our support line at
352-854-0408 to update your information. It may take a few
days to activate and change your 911 feature, so please think
ahead when moving the location of your digital telephone.
•
Electrical or broadband outages can prevent 911 dialing with
our system. As your phone service is relying on both your
broadband connection and electrical power (with additional
battery back-up, if available), if these go out, so will your
Digital Voice service. Once the power and broadband
connection returns, your system will function properly again.
Additional 911 information is available on the Account
Portal for you to read and reference. (To access the Account
Portal, follow steps 1-6 at the top of Page 5.) Please be safe
and read all material related to this issue.
4
Managing Your Account Online
Configure your Digital Voice account online.
1.
2. Your username is your 10 digit phone number.
3. Your temporary password is password1 (all lowercase)
4. Enter the above information into the appropriate fields and then
click the “Login” button.
5. When you log in for the first time you will be prompted to
create a four digit CPNI security code. This verifies your identity
when requesting a change from our service department. Please
keep this code in a safe place for future reference to make
changes to your account.
6. On the “Home” page of the portal you will see a “Features”
button which, when you click on it, will enable you to configure
all of your features (e.g., Call Forwarding, Simultaneous
Ringing, etc).
Updating Account Portal Info and Password
1. Click on the “Account Info” button to update account, personal,
service address, or billing address information. When you are
done, click the “Update” button to save your changes.
2. To change your password, click on the “Change Password” tab
and follow the directions.
• Your new password must be 4-12 characters and contain at
least one number.
• The password should not consist of any personally
identifiable information, or easily guessed words or digits.
3. Enter your old password, enter your new password, confirm
your new password, and then click “verify”.
4. Changing your CPNI security code: Click on “Account Info” in
the top menu, then select “Update Account”. Once you are in
your account, enter the new CPNI code in the CPNI field then
click “Update”.
5
How to Access Voicemail
Accessing the Voicemail System for the First Time
1. From your own phone, dial your phone number
2. The default pass code is 0000
3. Enter a new pass code at the voicemail prompt
4. Re-enter the same new pass code at the prompt
5. If your new pass code is accepted, you will hear
“your password has been changed successfully”
6. Press the # key
Once in the system, you will hear “Welcome to your Voice
Messaging System. If you are not calling from your home phone
press the * key.”
Hint: To eliminate the need to dial your own phone number
when accessing your voicemail, please refer to the Speed Dial
instructions on page 16. You can set your own phone number as a
speed dial code.
Accessing Voicemail while at Home or Away
1. From any phone, dial your home phone number
2. Press * to access your voicemail, once your recording
picks up
3. Enter your pass code at the prompt
Voicemail Main Menu
1. To listen to your messages, press 1
2. To change your mailbox busy greeting, press 2
3. To change your mailbox no answer greeting, press 3
4. To compose and send a new message, press 5
5. To delete all messages, press 7
6. To go to the CommPilot Voice Portal press the * key
7. To repeat this menu, press the # key
6
While Listening to the Messages Menu
1. To save this message, press the # key
2. To erase this message, press 7
3. To repeat this message, press 2
4. To go back to the previous message, press 4
5. To play the message envelope, press 5
6. To go to the next message, press 6
7. For additional options, press 9
8. To go back to the previous menu, press the # key
CommPilot Voice Portal Menu
1. To access your voicemail box, press 1
2. To record your name, press 3
3. To change your call forwarding options, press 4
4. To make a call, press 6
5. To change your pass code, press 8
6. To exit the CommPilot Voice Portal, press 9
7. To repeat this menu, press the # key
Features Overview
On the Home page of the Account Portal, you will see the “Features
Configuration” button where you can choose features like Call
Forwarding, Simultaneous Ringing, etc.
Below is a list of our top features:
•
Anonymous Call Rejection
•
Call Forwarding Always
•
Call Forwarding Selective
•
Call Forwarding Not Reachable
•
Call Waiting
•
Do Not Disturb
•
Speed Dial
•
Simultaneous Ringing
•
Three-Way Calling
•
Voicemail Management
7
The following pages contain instructions for configuring these
listed features. Refer to the online Account Portal for support and
information about additional features and options.
Anonymous Call Rejection (*77)
Use this feature to prevent or allow calls from callers who have
blocked their phone numbers from being identified. Blocked callers
hear a message notifying them that their calls are being rejected.
From Your Phone
Anonymous Call Rejection can be activated using your phone. To
do this dial *77. Your calls remain forwarded until you dial the
deactivation code (*87).
From Your Account Portal
You can activate this service at any time and configure it from your
Account Portal.
Steps
Details
Turn Anonymous
Call Rejection on
or off
Click “On” or “Off.” When on, Anonymous
Call Rejection prevents calls from
callers who have chosen to block the
identification of their phone numbers.
These callers hear an automated message
that their call is being denied because of
the block. The default for this service is
“Off.”
Save your
changes
Click Apply to save your changes.
Call Forwarding
Call Forwarding Always (*72)
Use this feature to activate and edit the options for the Call
Forwarding Always (CFA) service. The Call Forwarding Always
8
service allows you to redirect your incoming phone calls to another
number, such as a mobile phone or administrative assistant.
Variations of Call Forwarding include Call Forwarding No Answer
and Call Forwarding Busy. Unlike those services, Call Forwarding
Always redirects all of your calls, not just those received when you
do not answer or when you are talking on your phone.
From Your Phone
Call Forwarding Always can be activated, and its options changed,
using your phone. To do this dial * 72, followed by the phone
number to which you wish your calls to be redirected. Your calls
remain forwarded until you dial the deactivation code (*73).
From Your Account Portal
Call Forwarding Always can also be activated, or its options
changed, using your Account Portal.
Steps
Details
Turn Call
Forwarding
Always on
or off
Click “On” or “Off”. When on, Call Forwarding
Always forwards all your incoming calls to the
phone number you entered in the “Calls Forward
to” text box.
Confirm
or enter
the phone
number
Add the forward-to number in a valid format (no
dashes, parentheses, or spaces are necessary)
and click Apply. Please note: Forwarding to an
international number will not be accepted.
Select
whether to
play a ring
reminder
The “Play Ring Reminder when a call is
forwarded” check box causes the service to play
a short ring burst on your phone when a call is
forwarded. No ring reminder is played if this box
is not checked.
Save your
changes
Click Apply to save your changes.
9
Call Forwarding Remote Access
You can activate or deactivate Call Forwarding Always via your
voicemail. Simply press * in the main menu, then select option 4.
Call Forwarding Busy (*90)
Use this feature to activate and edit the options for the service.
The Call Forwarding Busy service enables you to redirect calls
to another destination when an incoming call encounters a busy
condition. If activated, you must specify the forwarding number.
From Your Phone
Call Forwarding Busy can be activated and its options changed,
using your phone. To do this dial *90 followed by the phone
number to which you wish your called to be redirected. Your calls
remain forwarded until you dial the deactivation code (*91).
From Your Account Portal
Call Forwarding Busy can also be activated, or its options changed,
using your Account Portal.
Steps
Details
Turn Call
Forwarding
Busy on or
off
Click “On” or “Off”. When on, Call Forwarding
Busy forwards all your incoming calls to the
phone number you entered in the “Calls
Forward to” text box.
Confirm
or enter
the phone
number.
To edit or delete a phone number, enter the
applicable phone number, in a valid format (no
dashes, parentheses, or spaces are necessary)
and click Apply. Please note: Forwarding to
an international number will not be accepted.
Call Forwarding No Answer (*92)
Use this feature to activate and edit the options for the Call
Forwarding No Answer service.
10
The Call Forwarding No Answer service enables you to redirect
calls to another destination when an incoming call is not answered
within a specified number of rings. If activated, you must specify
the forwarding number and the number of rings before forwarding.
From Your Phone
Call Forwarding No Answer can be activated, and its options
changed, using your phone. To do this dial * 92, followed by the
phone number to which you wish your calls to be redirected. Your
calls remain forwarded until you dial the deactivation code (*93).
From Your Account Portal
Call Forwarding No Answer can also be activated, or its options
changed, using your Account Portal.
Steps
Details
Turn Call
Forwarding
No Answer
on or off
Click “On” or “Off”. When on, Call Forwarding
No Answer forwards all your incoming calls to
the phone number you entered in the “Calls
Forward to” text box.
Confirm
or enter
the phone
number.
To edit or delete a phone number, enter the
applicable phone number, in a valid format (no
dashes, parentheses, or spaces are necessary)
and click Apply. Please note: Forwarding to
an international number will not be accepted.
Select
Number of
Rings
Specify the number of rings you would like to
occur before the call is forwarded.
Save your
changes
Click Apply to save your changes.
Call Forwarding Selective
Call Forwarding Selective allows you to forward specific calls
matching your pre-defined criteria to a different phone number. Use this service to forward calls from your manager, a family
member, or an important customer to your cell phone, alternate
business phone, or home phone. The criteria for each Call
11
Forwarding Selective entry can be a list of up to 12 phone numbers
or digit patterns and a specified time schedule. All criteria for an
entry must be satisfied for the call to be forwarded (phone number
and day of week and time of day). If the call is not forwarded, the
call continues as if this service was not turned on.
From Your Account Portal
Call Forwarding Selective can be activated, or its options changed
using your Account Portal.
Steps
Details
Add Default
Call forward
to phone
number
Enter the default forward to number.
Add Call
Forward
Selective
Entry
Add Description, Select Time Schedule, choose
to use default forward phone number or
forward to default number. Choose between
Calls from Any phone number or Any Private
Number or Any Unavailable number or up to 12
Specific Phone Numbers, then Click Add.
Activating
and
Deactivating
Call Forward
Selective
Service
Once the Call Forwarding Selective entry has
been added click the check box under the
active column to activate or deactivate.
Call Forwarding Not Reachable (*94)
Call Forwarding Not Reachable automatically forwards your
incoming calls to a phone number of your choosing, when
activated, if the device your phone is connected to loses contact
with our Digital Voice System.
From Your Phone
Call Forward Not Reachable can be activated and its options
changed, using your phone. To do this dial *94 and enter the
number you wish your call to be redirected during an internet
outage. Dial *95 to deactivate this service.
12
From Your Account Portal
Call Forwarding Not Reachable can be activated, or its options
changed using your Account Portal.
Steps
Details
Turn Call
Forwarding
Not
Reachable
on or off
Click “On” or “Off” then click Apply.
Adding the
Forward To
number
Type in the number and click Apply.
Call Hold
Press the flash hook key and the call will be placed on hold. Hit the
flash hook key again to remove the call from hold.
Call Return (*69)
Use this feature to call the last party who called your number,
whether or not the call was answered.
From Your Phone
Call Return can be accessed using your phone. Simply dial * 69.
Call Waiting On/Off
Use this feature to turn the Call Waiting service on or off. This
service allows you to decide whether phone calls in progress can
be interrupted by other calls.
NOTE: This service is not available with all access device types.
From Your Phone
Call Waiting can be deactivated from your phone for individual calls
by dialing *70 before dialing your called number.
13
From Your Account Portal
Call Waiting can be activated, or its options changed, using your
Account Portal.
Steps
Details
Turn Call
Waiting on
or off
Click “On” or “Off”. When this service is on and
you receive a call while another call is already
in progress, you will hear a beep. You can put
the first call on hold to answer the incoming
call. When this service is turned off, the caller
hears a busy tone. The default for this service
is “On”.
Save your
changes
Click Apply to save your changes.
Inbound Calling Line ID Delivery
A caller’s identity (phone number) will be displayed (if available).
Inbound Calling Line Name Delivery
A caller’s name will be displayed (if available).
Outbound Calling Line ID Blocking
Calling Line ID Delivery Blocking allows you to block your number
from being shown when you’re calling other numbers.
From Your Phone
You can block outbound calling on a per call basis by Pressing *67
before making any call.
From Your Account Portal
Outbound Calling Line ID Blocking can also be turned on or off
using your account portal, turning on this feature in the portal
blocks all calls until it is turned off.
14
Steps
Details
Turn
Outbound
Calling Line
ID Blocking
on or off
Click “On” or “Off”. When on, Calling Line
ID Blocking prevents your phone from being
displayed during outgoing calls. The default for
this service is “Off.”
Last Number Redial (*66)
Use this feature to redial the last number you called. Simply dial
*66 from your phone.
Do Not Disturb (*78)
To Cancel (*79)
Use this feature to prevent your phone from ringing. Callers are
sent to Voicemail or another specified location, such as a number
indicated by the Call Forwarding Busy service.
From Your Phone
The Do Not Disturb service can be activated, or options can be
changed, using your phone. To do this, dial *78. To deactivate, dial
*79.
From Your Account Portal
Do Not Disturb can also be activated, or its options can be
changed, using your account portal.
Steps
Details
Turn the
service on or
off
Click “On” or “Off”. When on, Do Not Disturb
prevents your phone from ringing and callers
are given busy treatment (such as being sent
to Voice Messaging, if available, or forwarded
to the specified number of the Call Forwarding
Busy service, if available). The default for this
service is “Off.”
15
Select
whether to
play a ring
reminder
The “Play Ring Reminder when a call is
blocked” check box causes the service to play
a short ring burst if checked. No ring reminder
is played if not checked. A ring reminder is
played if this service blocks a call while this
check box is checked. The ring reminder is
a short ringing burst, 500 milliseconds in
duration.
Save your
changes
Click Apply to save your changes.
Speed Dial (*74)
Use this feature to program numbers for Speed Dial. This service
allows you to associate single digit codes to frequently dialed or
hard to remember phone numbers. You can dial a speed dial code
instead of the full number to place calls. To use speed dial from
your phone, dial the speed dial code number, then #. For example,
to call the number associated with Speed Dial Code 6, dial 6#.
From your phone, Speed Dial can also be programmed by dialing
*74. For example, *74 3 8595551212 programs Speed Dial Code 3
to dial 859-555-1212.
From Your Account Portal
Speed Dial can also be activated, or its options can be changed,
using your account portal.
Steps
Details
Enter a phone
number
Type a complete phone number, including a
country code, if necessary for dialing on your
system.
Enter a name
Type a name or description for the speed dial
code. This name does not affect the operation
of the speed dial code. It is just a convenience
to help you remember why the speed dial
code was programmed. If a speed dial code is
programmed using *74, then the “Name” text
box is blank.
16
Save your
changes
Click Apply to save your changes.
Three-Way Calling
Use this feature to create a three-way call. When this service is
assigned, you can place a three-way call using the flash-based
services.
From Your Phone
Steps
Details
While engaged on
call
Press Flash hook on phone. The initial
call is placed on hold.
Enter phone number
Enter complete phone number or
extension of third party. You can
press # to signal the end of the phone
number or extension.
Press flash hook
When this third party is connected,
press flash hook again. All parties will
then be connected in three-way call.
Press flash hook
To drop the third party, press the flash
hook again.
Hang up
If either of the two parties hangs up,
your call with the remaining party is
intact. If you hang up, the other two
parties remain connected.
Selective Call Acceptance/Selective Call Rejection
Selective Call Acceptance and Selective Call Rejection allows you
to define criteria that causes certain incoming calls to be allowed
or blocked. If an incoming call meets your specified criteria for
acceptance, the call is allowed to complete. All other calls are
blocked and the caller is informed that you do not wish to receive
the call. If an incoming call meets your specified criteria for being
blocked, the call will not be completed. Criteria can be based
17
on incoming calling line identity, time of day, and day of week.
Multiple criteria sets can be defined.
From Your Account Portal
Selective Call Acceptance can also be activated, or its options can
be changed, using your account portal.
Steps
Details
Add
Selective Call
Acceptance
or Rejection
Entry
Add Description and select Time Schedule.
Choose between Calls from Any phone
number or Any Private Number or Any
Unavailable number or up to 12 Specific
Phone Numbers, then Click Add.
Sequential Ringing
Use this feature to define a “find me” list of phone numbers that
are alerted sequentially for incoming calls that match specified
criteria. While the service searches for the user, the calling
party is provided with a greeting followed by periodic comfort
announcements. The caller can also interrupt the search to leave a
message.
From Your Account Portal
Sequential Ringing can also be activated, or its options can be
changed, using your account portal.
Steps
Details
Set up Sequential
Ringing
Add Description and select Time
Schedule. Choose between Calls from
Any phone number or Any Private
Number or Any Unavailable number or
up to 12 Specific Phone Numbers, then
Click Add.
Use Base Location
First
If you want your base line to be the
first location to ring, check the Base
Location box to set up then click Apply.
18
Number of Rings for
Base Location
Choose the number of rings for Base
Location then click Apply.
Skip Search Process
If you check Skip Search Process box,
it will enable callers to skip the search
process and leave a message.
Enter Secondary
Search Locations
You can enter telephone numbers for
up to five Search Locations and the
number of rings for each.
Simultaneous Ringing
Simultaneous Ringing allows you to list phone numbers you would
like to ring in addition to your primary phone when you receive
a call. This feature is helpful when you are not at your phone but
you would like your cell phone to ring when you get a call. You can
also turn off simultaneous ringing when you are at your desk on a
call. Warning: if your cell phone or other phone has voice mail that
picks up before your office voice messaging picks up, your voice
mails could be on your cell phone messaging system.
From Your Account Portal
Simultaneous Ringing can be activated, or its options changed
using your Account Portal.
Steps
Details
Turn Simultaneous
Ringing on or off
Click “On” or “Off” then click Apply.
Choose how to
handle incoming
calls
Choose to not ring your Simultaneous
locations if you are on a call or ring all
numbers all the time.
Adding Locations
Enter phone number to simultaneously
ring and click Add.
19
Voicemail Management
Voicemail Management allows you to specify how to handle your
voice messages. You can retrieve voice messages by using your
phone or you can choose to send messages directly to your e-mail
(not using the phone).
From Your Account Portal
Voicemail can be activated, or it’s options changed using your
Account Portal.
Steps
Details
Turn your Voice
Messaging service
on or off
Click “On” or “Off”.
Indicate how
you want to
use the voice
messaging service
in the “When a
voice message
arrives...” section
If you want to retrieve voice messages
using your phone and your e-mail
account, select “Use Unified Messaging”.
When using Unified Messaging, you can
check the “Use Phone Message Waiting
Indicator” box. This option provides a
stuttered dial tone (and blinking light on
some phones) to inform you when you
have messages waiting.
If you always listen to your voice
messages using your e-mail account and
do not use the phone retrieval option,
select “Forward it to this e-mail address:”
and provide the e-mail address where
you want your voice messages to be
sent.
20
Indicate whether
you want to be
notified by e-mail
of new messages
If a check mark appears in the “Notify
me by e-mail of the new voice message
at this address:” box, a short e-mail
message informing you about the new
caller and date/time of the message
is sent. In the text box, type the
e-mail address where you want these
notifications to be sent.
Indicate if you
want a carbon
copy of your
messages
If you want a carbon copy of your
messages to be sent to another e-mail
address, check the “E-mail a carbon
copy of the voice message to:” box and
provide the e-mail address where you
want the copy to be sent.
Indicate whether
callers have the
option to transfer
to another number
instead of leaving
a voice message
If a check mark appears in the “Transfer
on ‘0’ to Phone Number:” box, callers
can press 0 during your outgoing voice
message and be transferred to another
number, such as a mobile phone or auto
attendant. If a caller presses 0 while
recording a message, the recording is
aborted, no message is left and the
caller is transferred.
Save your changes
Click Apply to save your changes.
21
Frequently Asked Questions (FAQs)
Do I need to have my computer turned on when I talk on
the phone?
Your computer does not need to be turned on when using
Cablevision of Marion County Digital Voice service.
Do the people I call need a computer?
No, they only need a working phone. They will not be aware that
you are using Cablevision of Marion County Digital Voice service
unless you tell them.
Must I speak through a computer to use Digital Voice
service?
No, you speak through an ordinary touch-tone telephone
connected to your Cablevision of Marion County provided adapter.
(Note: Soft phone software is available that allows you to make
calls through your computer using a microphone and speakers.)
Does the person I am calling need to have Cablevision of
Marion County Digital Voice service too?
No. You can call anyone at any phone number using Cablevision of
Marion County service.
What types of telephones work with your service?
Any touch tone telephone can be used with Cablevision of Marion
County Digital Voice service. Corded and cordless telephones both
work well.
Can I use a fax machine with Cablevision of Marion County’s
service?
Cablevision of Marion County customers have experienced high
success in placing and receiving fax transmissions, however
Cablevision of Marion County Digital Voice service has not yet
certified support for fax usage.
Can I still use the Internet while making calls?
Yes. Your computer and Cablevision of Marion County Digital Voice
service can share an Internet connection.
22
Can I use Cablevision of Marion County Digital Voice
service with my home alarm system or personal emergency
response services company?
You may connect any telephone communication device to your
Cablevision of Marion County’s Digital Voice service adaptor. We
recommend keeping a traditional phone line for home or personal
emergency response devices. The service depends upon your
broadband Internet connection and electrical power. If your
Internet connection or power is not available, you will not be
able to make or receive calls, nor will your alarm system. Please
consult with a qualified alarm system technician before connecting
your alarm system to a Cablevision of Marion County Digital Voice
line.
How is dialing 911 using Cablevision of Marion County
Digital Voice service different from dialing 911 on a regular
land line?
Cablevision of Marion County routes your call to your local
emergency response center over the 911 network determined by
the physical address you supplied when you activated 911. If we
do not have the correct address, your call cannot be routed to the
corresponding emergency response center for your area. You will
also need to state the nature of your emergency promptly and
clearly, which may include providing your location and telephone
number, as the local emergency response center personnel may
not be able to see the information Cablevision of Marion County
sends along with your call.
In the event 911 methods are unavailable or fail, Cablevision of
Marion County sends your 911 call to national emergency response
center. Trained emergency response agents will then route the call
to local authorities.
Which VoIP codecs are currently supported by Cablevision
of Marion County Digital Voice service?
Cablevision of Marion County Digital Voice service currently
supports the G711 (80k) and the G729 (32k).
What are your customer service hours and how do I contact
you with questions?
Our customer service is available 24 hours a day, 7 days a week.
Please call 352-854-0408 or email comc@lightningspeed.net.
23
What is a CPNI?
CPNI stands for Customer Proprietary Network Information. It is
information about your account that cannot be accessed without a
four digit security pass code, providing additional security for you.
24
Cablevision of Marion County
www.cvofmc.com
Our customer service representatives are available
24 hours a day, 7 days a week to answer your questions.
Please call 352-854-0408 or email comc@lightningspeed.net.
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