Force5 Inline
Force5 Inline
5-Band Cellular Booster Extender for Commercial
Offices, Institutions and Housing Complexes.
User Guide
WARNING
This is NOT a CONSUMER device. It is designated for installation
by FCC LICENSEES and QUALIFIED INSTALLERS. You MUST
have an FCC LICENSE or express consent of an FCC Licensee to
operate this device. Unauthorized use may result in significant
forfeiture penalties, including penalties in excess of $100,000
for each continuing violation.
How it Works
Table of Contents
How It Works
Pg. 3
Package Contents
Pg. 4
Before You Start
Pg. 4
Installing Your inside Antenna
Pg. 5
Installing Signal Booster
Pg. 7
Configure Gain Setting
Pg. 9-11
Troubleshooting
Pg. 12
Specification
Pg. 13
Warranty
Pg. 14-15
Safety Information
2
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Pg. 15
Thank you for your purchase of the Force5 Inline signal booster. This booster is designed
to extend the signal reach for Industrial Force5 Inline installations that extend beyond
80,000 square feet.
This guide contains all the information you’ll need to get your Force5 Inline system up
and running. If you need any assistance while installing the product please contact tech
support at 1-888-365-6283.
When a project entails greater area coverage than the Force5 Industrial alone can provide, additional Force5 Inline boosters can be added to areas where the signal strength
is getting weak or cable lengths are too long causing dB loss.
How it works
Two common ways to increase the coverage area include:
• F
or areas consisting of long aisles, Force5 Inline boosters can be added where the signal falls to between
-70dB and -90dB.
• F
or large, wide areas the Force5 Inline boosters can be daisy-chained with the use of splitters to extend the
signal to remote corners.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
3
Package Contents
Installing Your Hardware
1. Unpack all package contents. For missing or damaged items, contact your reseller.
Step 1. Install the Inside Antenna
2. Turn over the signal booster and record the model and serial number for reference:
Inside antennas come in omni-directional (dome) and flat panel versions.
Serial #: Purchase Date: Required Between
Outside and Inside Antenna
n
atio
par
e
s
a
enn
ant
3. Keep the carton and packing material to store the product in case you need to return it.
Standard Force5-Inline signal booster packages include the following items:
• One power supply
SignalInline
Booster
Force5
Booster
Antenna Separation Table
Amplifier gain
Min. separation (ad)
40dB
5-6’
45dB
15-20’
50dB
50’
55dB
60’
65dB
75-80’
72dB
100’-110’
Note: A s you can see from the table above, acquiring the recommended inside and outside antenna separation optimizes coverage significantly.
Any reduced antenna separation reduces the booster’s coverage.
1. If your indoor antenna is a dome type, mount it on the ceiling in a central location.
2. If your indoor antenna is a flat panel, install it against a wall or surface projecting the
area where you want reception. Point the antenna away from the outside antenna.
To avoid interference stay a minimum distance of 3 feet from the panel antenna.
Before You Start
Step 1.Make sure you have positioned the booster close enough to an existing
electrical outlet.
Step 2. Make sure you have sufficient cable length between the main cable
location and booster connector.
Step 3Make sure you have sufficient cable length between proposed inside antenna
location and booster connector.
Force5 Industrial
4
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Force5 Inline
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
5
Installing Your Hardware
Dome antennas are omni-directional interior antenna that gather signals from all sides.
Range of antennas is dependent on three factors:
1) Physical obstructions
2) Power generated by booster and
3) Reception from outside signal received and
distributed by outside antenna.
Dome antennas should be mounted in
an upright position for best results.
Step 1: Drill a 35mm diameter hole in the ceiling. The ceiling
thickness should be 20mm, maximum.
Step 2: Unscrew fixing nut from antenna. Place antenna cable
through hole. Screw the fixing nut back onto antenna
and cable on crawl space side of ceiling and fasten.
Step 3: Attach the N-Female connection from the interior antenna to the cable leading to
the connector labeled INSIDE, on your booster.
Step 4: Tighten fixing nut to secure antenna (do not over-tighten).
• Storage and transportation: Store and place in non-extreme room-temperature and
dry environment
• Attention: This antenna should not be used near open fire or flame
6
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Installing Your Hardware
Step 2. Install the Signal Booster
1. Select a location for your booster close to a working AC outlet. Do not expose the signal
booster to excessive heat, direct sunlight, moisture, and airtight enclosures.
2. Attach the supplied mounting kit to the booster using the supplied screws. Tighten the
screws with a screwdriver until snug, then add a 1⁄4-to-1/2 turn. Do not over tighten.
3. Orient the signal booster so the LEDs and DIP switches face away from the wall and
the LEDs are seen easily. Then mount the signal booster to the wall using appropriate
screws and/or wall anchors.
4. Connect the main cable line from the primary booster to the booster’s connector labeled
“Outside”. Hand-tighten the connection.
5. Connect the inside antenna cable to signal booster marked INSIDE. Hand-tighten the
connection.
6. Connect the AC power cord to the signal booster.
7. Connect the plug on the other end of the 110V AC power outlet.
8. Turn the booster’s power switch on.
• The signal booster turns on automatically.
• The Power LED lights up to show that the signal booster is ready for use.
• The Alert LEDs flash up to 15 seconds on each band to show the band is activated.
Note: If the Power LED does not turn ON or the Alert LEDs continue to flash, see Troubleshooting page 19. This booster is rated for 19V AV input
voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause persoanl injury and viod your warrenty.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
7
Installing Your Hardware
Installing your Hardware
Booster Hardware
Step 3. Configure Gain Settings
The following image shows the key hardware components on the cellullar booster.
Refer to this image as you install your Force5 Inline kit components.
Facing the front of your booster, find 9 banks of Dual In-line Package (DIP) switches.
These switches allow manual dB gain attenuation for uplink and downlink channels.
• Bank 1 controls AT&T communications with the cellular tower.
• Bank 2 controls Verizon and AT&T amplification in the building.
• Bank 3 controls Verizon communications with the cellular tower
• Bank 4 controls Cellular communications with the cellular tower.
• Bank 5 controls Cellular amplification in the building.
• Bank 6 controls PCS amplification with the cellular tower.
• Bank 7 controls PCS amplification in the building.
• Bank 8 controls T-Mobile communications with the cellular tower.
• Bank 9 controls T-Mobile amplification in the building.
The DIP switches in each bank correspond to the following dB gain values:
Mount Kit
N connector to inside antenna
Power Switch
Power Jack
Power LED
Alert LED
N connector to outside antenna
Programmer
LTE-707
LTE-781
Bank 1
ON
Bank 2
DIP
ON
DIP
Bank 3
ON
DIP
Cellular-800
Bank 4
ON
DIP
PCS-1900
Bank 5
ON
DIP
AWS-2100
Bank 6
ON
Bank 7
DIP
ON
DIP
Bank 8
ON
DIP
Bank 9
ON
DIP
1 2 3 45
1 2 3 45
1 2 3 45
1 2 3 45
1 2 3 45
1 2 3 45
1 2 3 45
1 2 3 45
1 2 3 45
1 2 4 8 16
LTE707-UL
1 2 4 8 16
LTE-DL
1 2 4 8 16
LTE781-UL
1 2 4 8 16
1 2 4 8 16
1 2 4 8 16
PCS-UL
1 2 4 8 16
PCS-DL
1 2 4 8 16
AWS-UL
1 2 4 8 16
AWS-DL
CELLULAR-UL
CELLULAR-DL
DIP Switches and Lights
The Force5 Inline Industrial booster has the following indicators and controls:
• PCS Uplink Warning light/DIP switches (1): These DIP switches control the PCS communications
with the cellular tower.
• PCS Downlink Warning light/DIP switches (2): These DIP switches control the PCS amplification
within the building.
• Power light (3): This light should be illuminated or blinking green at all times while the booster is
powered on.
• Cellular Downlink Warning light/DIP switches 4): These DIP switches control the cellular
amplification within the building.
• Cellular Uplink Warning light/DIP switches (5): These switches control the cellular communications
with the tower.
Switch1
Switch2
Switch3
Switch4
Switch5
1 dB
2 dB
4 dB
8 dB
16 dB
For maximum gain on all channels, your booster ships with all DIP switches turned OFF.
This setting should always be your starting point when installing or reinstalling the booster.
To change it, move the DIP switches to the ON or OFF position.
• Moving a switch down (away from the LEDs) turns OFF the switch and increases
booster gain for the selected channel.
• Moving a switch up (toward the LEDs) turns ON the switch and decreases booster
gain for the selected channel.
Switch settings are cumulative. This means the total amount of attenuation for a channel
equals the combined dB of all DIP switches in the same bank being set to ON.
WARNING: Do not adjust the uplink and downlink dB attenuation settings more than 20dB.
This could cause the booster to shut down
8
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
9
Installing your Hardware
To Achieve...
Installing Your Hardware
Set the DIP Switchs in the Same Bank as Follows...
SW1
(1 dB)
SW2
(2 dB)
SW3
(4 dB)
SW4
(8 dB)
SW5
(16 dB)
0 DB
OFF
OFF
OFF
OFF
OFF
1 DB
ON
OFF
OFF
OFF
OFF
3 DB
ON
ON
OFF
OFF
OFF
7 DB
ON
ON
ON
OFF
OFF
15 DB
ON
ON
ON
ON
OFF
21 DB
ON
OFF
ON
OFF
ON
31 DB
ON
ON
ON
ON
ON
Note: As you see from the table above, attaining the recommended indoor and outdoor antenna separation optimizes coverage significantly.
Any reduced antenna separation decreases the booster’ cellular signal capabilities.
LEDs
A light-emitting diode (LED) appears above each DIP switch bank on the top panel of the
signal booster.
LED
10
Designation
Description
1
LTE 707 Uplink
OFF = normal operation.
ON = LTE AT&T uplink warning.
Power off booster immediately.
2
LTE 781 Uplink
OFF = normal operation.
ON = LTE Verizon uplink warning.
Power off booster immediately.
3
Cellular 800
Uplink
OFF = normal operation.
ON = Cellular uplink warning.
Power off booster immediately.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
LED
Designation
Description
4
PCS 1900
Uplink
OFF = normal operation.
ON = PCS downlink warning.
Power off booster immediately.
5
AWS 2100
Uplink
OFF = normal operation.
ON = AWS uplink warning.
Power off booster immediately.
6
Power
Green ON or blink = booster receiving power.
OFF = booster not receiving power
Red ON = oscillation has occurred for longer
than 15 minutes and the booster is shutting
down
Automatic Shutdown
SureCall boosters that have automatic shutdown work in the following way:
1. The cellular side (LEDs 4 and 5) is usually the first side to experience oscillation. When
oscillation is detected in the uplink and/or downlink, the appropriate red Warning LEDs
flash and Power (LED 3) turns red.
2. If oscillation occurs on the PCS side, LEDs 1 and/or 2 blink as appropriate and Power
(LED 3) turns red due to cellular oscillation.
3. If the problem is not resolved, the affected side shuts down after 30 seconds. In general,
the cellular side oscillates more easily than the PCS side.
4. The booster wakes up and Power (LED 3) turns green. If oscillation resumes, the LEDs
flash as described previously. These 30-second cycles continue for 15 minutes or until
the problem is resolved.
5. If the problem is not resolved within 15 minutes, the booster shuts down automatically
(all LEDs OFF except Power, which is red) and must be reset by unplugging the booster
from the power supply and plugging it back in.
6. To resolve oscillation, increase antenna separation and/or the attenuation.
If you Want to Improve Coverage
• Find a location that receives a stronger signal and relocate the outside antenna to
that location.
• Increase the distance between the outside and inside antennas.
Be sure your signal booster’s dB gain is turned up to maximum gain on each dial (see
page 16).
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
11
Troubleshooting
Specifications
In the event you encounter a problem, follow the suggestions below to resolve the issue.
Problem
Resolution
Signal booster has no power
Verify that the booster switch is turned on.
Connect the power supply to an alternate power source. Be sure
the AC outlet is working and is not controlled by a wall switch that
can cut power to the outlet. If the green POWER LED on the signal
booster is OFF, return the power supply to SureCall. Contact tech
support at 1-888- 365-6283 or [email protected], or go to
www.surecall.com and log on to online support to receive a Return
Merchandise Authorization (RMA).
After installing your signal
booster system, you have no
signal or reception.
Check the strength of the outside signal as close as you can to the
outside antenna. (see instructions on page 7)
Double-check all signal booster and antenna cable connections.
Be sure your signal booster’s dB gain is turned up to full power on
each dial. (see apge 14)
Yellow Flashing LED
Automatic Gain Control (AGC) is adjusting, part of normal operation.
Red Flashing LED
Signal coming into booster from cellular tower is too strong causing the
booster to automatically shut down. There are two possible solutions:
1. Add an inline attenuator to the cable coming into the booster
2. Relocate the outdoor antenna to a location where the signal is weaker.
Resolution
Indicates an inactive band. Light is off while band is active.
Yellow/Red Flashing LED
Oscillation is detected. First try increasing the separation between
the indoor and outdoor antennas. If this doesn’t eliminate oscillation,
lower the dB gain in 5dB increments.
Your signal booster has
no power.
Verify that the switch on the power supply is turned on and red LED is ON.
Connect the power supply to an alternate power source.
Be sure the power source is not controlled by a switch that can remove
power from the outlet.
Check the green POWER LED on the signal booster. If it is OFF, return the
power supply to SureCall. Contact tech support at
1-888-365-6283 or [email protected], or go to www.surecall.com
and log on to online support to receive an RMA.
Product Name
Force5
Uplink Frequency Range (MHz):
698-716 / 776 – 787 / 824-849
1850-1915 / 1710-1755 G Block Included
Downlink Frequency Range (MHz):
728-746 / 746 – 757 / 869-894
1930-1995 / 2110-2155 G Block Included
Input Impedance:
50 Ω
Each SureCall signal booster is equipped with Auto Shutdown to
prevent cell tower interference. The outside antenna may be close
to a cell tower. Move the outside antenna to a location that provides
sufficient distance from the cell tower to prevent the signal booster
from automatically enabling Auto Shutdown. Once away from the
original location, perform the procedure under step 3 on page 10
Maximum Gain:
50 dB
Noise Figure:
8 dB
VSWR:
≤2.0
Supported Standards:
CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standards
Solid Red LED
Band is off
AC Input:
Input AC110V, 60 Hz; Output DC 19 V
Maximum Output Power:
27 dBm
The Power LED does not
turn ON
Be sure the AC outlet is working and is not controlled by a wall
switch that can cut power to the outlet.
RF Connectors:
N Female (both ends )
Power Consumption:
<50W
Operation Temperature:
-4ºF to +158ºF
Dimensions:
11.3” x 10.9” x 2.5”
Weight:
16.5 lbs
FCC (USA):
RSNFORCE-5INLINE
Your signal booster
restarted and shut down
for 15 minutes, and is now
shut down permanently.
12
Problem
Solid Yellow LED
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
13
Warranty
Warranty
Three-Year Product Warranty
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials.
Specifications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certification
Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured
before May 1, 2014.
Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging
with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the
outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-3656283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will
be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster
box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal
booster, such as antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or
mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s
option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO
YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material
and/or workmanship. Warranty returns must first be authorized in writing by SureCall. Disassembly of any SureCall product by
anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make
changes in any of its products without incurring any obligation to make the same changes on previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to
SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United
States, in which case the Buyer will pay the shipping charges.
Limitations of Warranty, Damages and Liability:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS,
GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED
BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE
MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL,
CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot
be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided
herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of
such invalidity or unenforceability without affecting in any way the remaining provisions hereof.
WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.
48346 Milmont Drive
Fremont, California 94538
USA
888.365.6283
Fax: 510.996.7250
www.surecall.com
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of
merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with
and for its customers.SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or
errors. The information and specifications in this document are subject to change without notice. © 2014. All Rights Reserved. All
trademarks and registered trademarks are the property of their respective owners.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to
meet the applicable specifications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulfill the
performance requirements that were published in the product specification literature, or in accordance with samples provided
by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence,
alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it.
14
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
15
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC 27.50(d)(4) Statement: Fixed, mobile and portable (hand-held) stations operating in the 1720-1755 MHz band are limited
1 Watt EIRP. Fixed stations operating in this band are limited to a maximum antenna height of 10 meters above ground. Mobile
and portable stations operating in this band must employ a means for limiting power to the minimum necessary for successful
communications.
Dirve, Fremont CA 94538 | 1-888-365-6283 | [email protected]
SureCall | 48346 Milmont Drive,
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