JELD-WEN THDJW143300076 User guide

JELD-WEN THDJW143300076 User guide
CARE & MAINTENANCE
Wood Windows & Patio Doors (JCM003)
This guide provides important information that will help
keep wood windows and patio doors looking beautiful
and operating smoothly for many years while maintaining
warranty coverage. Regular inspections and minor
maintenance are the best ways to keep these products in
good condition.
Do-It-Yourself
Technician
INTRODUCTION
For optimal performance, new wood products should be finished or painted as soon as possible after installation. Finishing is
necessary because by nature, wood is porous. Painting and finishing seals porous surfaces, maintains, protects and enhances the
beauty of the product by keeping it less susceptible to debris and easier to clean. Keeping wood properly finished is the first step in
effective maintenance.
TABLE OF CONTENTS
CONTACT US
Precautions and Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Needed Materials & Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Basic Inspections & Maintenance. . . . . . . . . . . . . . . . . . . . . . . 3
Cleaning Glass. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Hardware Cleaning & Lubrication. . . . . . . . . . . . . . . . . . . . . . 5
Cleaning Wood & Cladding. . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Finishing & Refinishing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Inspection Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
For questions, feel free to contact us by phone or email:
• Email: [email protected]
• Phone: 1-(800)-JELD-WEN/1-(800)-535-3936
WINDOW & PATIO DOOR PARTS
Top Rail
Top Rail Head Jamb Grille
Frame
Head Jamb
Lite
Upper
Sash
Side Jamb
Operating
Panel
Check/Meeting
Stile
Sash Lock
Check/
Meeting Rail
Side
Jamb
Stationary
Panel
Lower
Sash
Stile
Glazing/Glass
Bottom
Rail
Sill
Bottom Rail
Sill
The advice offered herein can be done by a homeowner with some mechanical aptitude. If you are unsure, it is recommended that you hire a trained service provider
such as a competent and licensed construction contractor or building professional. JELD-WEN disclaims any and all liability associated with the use and/or provision of
these instructions. Any reliance upon the information or advice is at the risk of the party so relying. The information contained herein may be changed from time to
time without notification.
© 2011, JELD-WEN, inc. | JELD-WEN, the JW icon, Reliability for real life and AuraLast are registered trademarks of JELD-WEN, inc., Oregon USA.
All other trademarks are the property of their respective owners.
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(10/11)
PRECAUTIONS, SAFETY & CLEANING RECOMMENDATIONS
PRECAUTIONS & SAFETY
• Some windows have opening control devices installed to
help prevent falls, while allowing full operation when
manually released. Know how to operate these devices
before an emergency occurs.
• Window insect screens are not security devices and will not
prevent a child or anyone from falling through.
RECOMMENDATIONS
• Do not power-wash windows or use a garden hose;
this can cause seal failure and allow water to enter the
structure.
• When cleaning exterior, multi-story windows, begin with
the upper story and work down.
• Never mix cleaners or solvents. This may be dangerous as
well as ineffective.
• Avoid using metal tools, razor blades, or other sharp
objects and abrasive cleaners. They can damage window
surfaces, scratch glass and remove glass coatings.
• Use help when working with a large window sash or patio
door panel to avoid injury.
• Do not allow aggressive cleaners to come into contact with
metal clad or wood surfaces. Immediately rinse and dry.
• Use proper/safe equipment and precautions when cleaning
and servicing the exterior side of windows above ground
level.
• Do not allow cleaners to puddle or collect at glass edges
near glazing materials.
• If using commercial cleaning or finishing products or
solvents, carefully read and follow safety instructions,
warnings, cautions and disposal instructions on
manufacturer’s labels. Wear appropriate safety gear (e.g.
clothing, goggles, gloves) and provide plenty of ventilation.
• Immediately clean spills.
• Most solvents are flammable and/or toxic and must be
handled with extreme care. Do not use near open flame,
sparks, or electrical motors.
• Avoid cleaning in direct sunlight or in temperatures too
hot or too cold.
• Avoid excessive rubbing and over-cleaning.
• Do not scour.
• Clean and rinse one area at a time.
• Clean twice a year (monthly in coastal areas) or when dirty.
• After-market tints and films are not recommended, as they
may cause damage to the glass and/or sealant.
NEEDED MATERIALS & TOOLS
MATERIALS
• Baby shampoo or mild soap, or vinegar, and water
• Soft bristle brush
• Several clean, soft, non-abrasive, absorbent lint-free dry
cloths (cleaning)
• Spray bottle
• High quality, non-abrasive car wax (for hardware)
• Appropriate finishing supplies and solvents
• Commercial glass cleaning products or solvents
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TOOLS
• Sponge
• Plastic putty knife (for paint or label removal)
• Metal putty knife or paint scraper
• Brushes (small and large)
• Non-abrasive paste cleaner and baking soda (for copper
cladding)
• Wire brush
• Plastic wrap (for label removal)
• Sanding block with medium and fine sandpaper
• Plenty of rags (for finishing or painting)
• Tack cloth
• Wood filler
• Drop cloth
• High quality sealant (100% polyurethane if painted and
100% silicone if left exposed)
• Thin wire
BASIC INSPECTIONS & MAINTENANCE
INSECT SCREENS
1. Inspect screens for:
• Cuts,scratches,orholes
• Looseness
2. Replace or repair damaged screens. Contact a local
supplier for repair or replacement information.
Note! Screens may not be covered under manufacturer’s
warranty. To be sure, ask your supplier or distributor.
• Whenrollingthescreenintothehousing,ensurethe
mesh rolls evenly.
• Retractingtheproductwithcreasesinthescreencan
cause wrinkles.
• Ensuretracksarekeptfreeofdirtanddebris,whichmay
cause the screen to perform poorly.
• Cleanthemeshfabric,housingtracksandslidebar
with mild soap and water and a soft brush. Do not use
chemicals or pressure washers. Allow the mesh to dry
before rolling it back up into the housing.
Cleaning
1. Remove screen and place screen into tub or shower
ifindoors;onlawnorhardsurfaceifoutdoors(avoid
exposuretodirt).
2. Gently spray with water and brush lightly with soft bristle
brush until clean.
For stubborn dirt,
1. Gently scrub with soft bristle brush with mild soap
and water.
2. Rinse clean.
3. Reinstall screen.
Phantom Screens
®
SASH/PANEL INSPECTION
• Inspectoptionalopeningcontroldevicesforproper
operation. Contact us if not operating properly.
• Inspectsashorpatiodoorpanelannually(monthlyfor
coastalareas).
• Inspectstilesandrailsfordamage(cracksorsplitsin
woodsurfaces,dentsorscratchestocladding).
• Immediatelyrepairscratchesorcracksinpaintedor
finished surfaces. Note! For scratches on aluminum clad
surfaces, call us or your supplier for a paint touch-up kit.
For damage other than scratches, call a service technician
for assistance.
• Checkglassforcracks.Ifcracked,callyourlocalglass
supplier for replacement.
• Forinsulatingglassunits,lookformoistureorfogging
betweenglasspanes(mostlikelytooccuroncold
mornings).Thismaybeanindicationofsealfailure.Call
us for recommendations.
• Forinsulatingglassunitswithgridsbetweenthepanes,
verify the grids do not rattle against the glass during
operation.Somemovementisexpected,butcontactusif
the grids touch the glass.
WEEP SYSTEM
Phantom Screens mount to the inside of the window and can
be retracted when not in use. The screen can be pulled down
overthewindowthroughtracksmountedinthesidejambs.
Phantom Screens require the same type of care and
maintenance that conventional screens do. However, because
of the nature of the product, they do require some additional
special care.
Use the following guidelines with Phantom Screens:
• Screensshouldberetractedintoprotectivestorage
housing when not in use.
• Springloadedsystemsmayretractsuddenly.
• Donotpushthemeshtoreleasethemagnetorlatch.
• Asafetyfeaturereleasesthesidebarifthemeshislightly
bumped.
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Some windows and patio doors are designed with weep
systems. These systems channel water out of the window or
door and away from the structure. When water does not drain
properlytotheexterior,itcoulddraintotheinteriorand
causeextensivedamage.
For products with weep holes, clean as follows:
1. Regularly clean
sill track with
vacuum, or wipe
thoroughly with
damp cloth.
2. Pour small
amount of
water(1cup)
into interior sill track. The system is clear if water drains
throughexteriorweepholes.Ifnot,carefullyclearwitha
thinwire.Repeatuntilwaterrunscleartotheexterior.If
not successful, call a service technician.
BASIC INSPECTIONS & MAINTENANCE – CONTINUED
WEATHERSTRIP
Weatherstrip Repair
Inspecting and maintaining weatherstrip can help avoid costly
structural damage from water leakage and energy loss due
to air and/or water infiltration. Replace weatherstrip, that is
missing, torn, cracked, brittle, discolored, gummy, or that has
no “bounce back” when pressed down. Call us for replacement
instructions.
If weatherstrip is loose or falling out of the kerf:
1.Carefully remove weatherstrip.
2.Apply thin bead of silicone sealant into kerf.
3.Reinstall weatherstrip.
4.Hold in place with tape for 24 hours.
Precautions
• Solvents such as mineral spirits or petroleum-based
products may damage or dissolve weatherstrip.
• When using alcohol, always test small area first to avoid
product damage.
• Do not allow solvents or silicone to touch wood or clad
surfaces around weatherstrip.
5.Carefully remove tape.
EXTERIOR SIDING JOINT
A proper seal of the joint between the window and the
exterior surface of the structure will provide a proper shield
from the elements and will keep water and/or air from leaking
into the home.
1.Inspect sealant in the joint for:
• Do not use abrasives, sanders, or anything sharp near
weatherstrip.
• Cracks
Light Cleaning
• Voids
1.Clean with damp cloth or mild soap and water.
2.Rinse and dry thoroughly.
• Deteriorating areas (e.g. loss of adhesion)
2.Repair damaged sealant with a best quality sealant.
3.Repeat if necessary.
Note! Do not apply sealant to areas where installer or
contractor did not originally seal. Seek professional advice
from an installer or contractor if unsure.
Non Water-Soluble Cleaning
Clean with denatured alcohol on soft cloth. Test on
inconspicuous area first. If denatured alcohol doesn’t work:
When repairing a sealant joint, 100% silicone sealant
is the most durable, but it cannot be painted. Use
100% polyurethane sealant if painted. Follow sealant
manufacturer’s instructions for proper application.
1.Clean with small amount of lacquer thinner on soft cloth.
Follow all instructions.
2.Repeat if necessary.
3.Clean with mild soap and water, then rinse. If unsuccessful,
consider replacing weatherstrip.
GUTTERS & OVERHANGS
Gutters and overhangs protect windows from excess exposure
to water. Clear at least once a year.
CLEANING GLASS
Some window sashes may be manipulated for easier access to the exterior surface. If not done properly, there is a risk of product
damage and/or personal injury. Review all safety information and complete instructions in the appropriate product guide before
beginning the cleaning process.
Custom and premium wood products are available with optional Neat glass. Neat glass stays cleaner longer with less maintenance
and needs no manual activation. Visit www.cardinalcorp.com for more information.
®
GENERAL CLEANING
LABEL REMOVAL
Prepare cleaning solution (1 tsp baby shampoo to one gallon of
water or 1 1/2 cups vinegar to one gallon of water).
Slowly peel from one corner. If label tears or sticks, moisten
with soapy water and gently scrape with plastic putty knife.
Stubborn labels can be soaked with soapy water and covered
overnight with plastic wrap. Gently remove with plastic putty
knife.
1.Rinse surface with clean water from top to bottom.
2.Clean with mild soap and water and sponge or soft brush
with uniform pressure horizontally, then vertically.
3.Promptly rinse thoroughly with clean water (sponging
while rinsing may be helpful; do not allow cleaning
solution to dry on the surface or collect and puddle).
4.Wipe dry with lint-free dry cloth.
5.If necessary, repeat steps above until clean.
6.Dry window frame and sill with separate cloth.
PAINT REMOVAL
1.Soak dried latex paint drips with warm water and baby
shampoo solution.
2.Wipe with damp cloth or sponge.
If needed,
3.Scrape gently with plastic putty knife. Repeat soak and
scrape.
4.Repeat if necessary.
Note! For oil-based paint drips, consult a paint professional.
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CLEANING GLASS – CONTINUED
STUBBORN STAIN REMOVAL
Commercial glass cleaning products may be necessary.
• Apply small amount directly to the stain. Avoid spilling or
dripping down the glass.
• Some persistent stains may need higher strength cleaning
solutions that contain active ingredient chemicals such as
denatured alcohol or acetone. Special care must be taken
when using these types of cleaners.
MORE INFORMATION ON GLASS CLEANING
• The Glass Association of North America (GANA): www.glasswebsite.com
• Cardinal Glass Industries: www.cardinalcorp.com
Note on Websites! Website content is subject to change and
should be used for informational purposes only. JELD-WEN is
not responsible for third-party information.
• For oil and grease: try baking soda and water or washing
soda and water.
HARDWARE CLEANING & LUBRICATION
Cleaning and lubrication help to maintain and restore smooth operation to movable parts of windows and patio doors and, in most
cases, offer corrosion protection. Always thoroughly clean hardware before lubricating.
Maintain hardware any time windows are not opening or
closing properly or at least bi-annually (monthly for coastal
areas) for:
• Clean dirt/debris
• Tighten loose screws
Use caution with silicone-based sprays. Apply only in small
amounts and do not overspray. Wipe off excess lubricant to
avoid staining and/or damage to other window or patio door
parts. Silicone may cause some hard plastic parts to become
brittle and cause problems with finishing or refinishing wood
surfaces.
• Replace damaged hardware
HARDWARE TYPES
PRECAUTIONS
The following substances may damage protective hardware
finishes. Do not use:
• Vinegar-based cleaners
• Citrus-based cleaners (lemon, etc.)
• Paint removers
• Window cleaners
Metal hardware offers functionality, aesthetic appeal and
resistance to corrosion, but is not totally corrosion proof.
Replace corroded hardware.
Plastic hardware offers high resistance to the elements;
however, over time, can deteriorate from ultraviolet light,
heat, cold, and chemical exposure.
Brass hardware has a special protective film to reduce/
eliminate polishing and requires special care.
• Brick/siding washes
• Any other industrial or abrasive cleaners
HARDWARE CLEANING
General Cleaning
For tough-to-clean brass hardware:
1.Remove hardware for easier cleaning.
a.Soak overnight in lacquer thinner or paint reducer.
2.Use mild soap and water on a soft cloth or sponge; rinse
and wipe dry. For stubborn dirt, use a soft bristle brush to
gently scrub.
b.Dry completely.
3.Apply several coats of high quality, non-abrasive car wax.
d.After polishing, apply several coats of high quality,
non-abrasive car wax.
4.Reinstall hardware.
c. Apply brass polish to dry hardware (follow instructions
on manufacturer’s label).
e.Prolong finish with follow-up wax applications.
Tarnish Cleaning (Brass Hardware)
This section does not apply to brass-plated hardware. The
following cleaning and polishing procedure is recommended
by a brass hardware company.
1.Carefully remove hardware.
2.Gently clean with extra fine steel wool (No. 0000) soaked
in light oil or mild soapy water.
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3.Reinstall hardware.
Heavy Cleaning
Solvents, abrasives, and other cleaners could cause damage
to protective coatings on hardware. If the general cleaning
procedure is not sufficient, call us for recommendations.
HARDWARE LUBRICATION
Different hardware parts need different types of lubricants.
Casement/Awning Hardware – Continued
For operators with removable covers:
Suggested Lubricant Types
White or Lithium Grease:
Protects metal surfaces against corrosion, reduces
friction and wear on moving parts, and is an excellent
multi-purpose lubricant.
Light Oil (such as 3-in-One ):
Use for sliding or rotating joints.
®
Note! Some handle styles don’t have screws and will just
pull off.
1.Remove set screw on crank handle with small
screwdriver or Allen wrench; remove handle.
2.Gently remove plastic cover (lift from the base).
3.Apply grease to gears and oil to joints.
Graphite (spray black carbon powder):
Use for door lock key ways and hinges.
Note! Use care when applying graphite to prevent
possible staining of parts.
Spray Silicone:
Use for slider tracks, jamb liners, and weatherstrip.
Note! Do not spray directly onto hardware surfaces.
Spray onto clean cloth to apply.
Plastic Hardware
For operators with non-removable covers:
1.Use a small mirror for a better view of the gears.
2.Apply grease/oil through back side of operator.
Casement/Awning Rotating Joints
Light oil provides lubrication for rotating joints such as hinge
pivots. Spray lubricants or graphite are acceptable, but need
frequent application.
1.Open window for access to joints.
Most hard plastic hardware parts
(e.g. sash retainer latches) require
periodic cleaning for smooth
operation and do not require
lubrication.
2.Oil as shown.
Tilt & Turn Casement
Retainer Latch
Butt Hinges
Note! Butt hinges are located on
swinging patio doors and some
window styles. Lubricate hinges with
light oil (3-In-One oil or equivalent)
annually or when noisy.
Lubricate at the locations shown every five years or when
hard to operate. Use an acid and resin free grease on the
locking pins and keepers and a light oil on hinge points. Apply
lubrication at the points shown.
Top Hinge in
Tilt Position
®
Casement/Awning Hardware
Note! New operators and hinges are already greased and
oiled and should not need lubrication. Periodically lubricate
operator gear mechanisms with white or lithium grease.
Grease Here
Operator with
removable cover
Oil Here
Grease Here
Oil Here
Bottom Hinge in Turn
Position
Clean Slide Do not lubricate
Hinge
Single-arm
operator
Dual-arm
operator
Oil each
pivot point
There are two types of operators with gear mechanisms:
• Removable cover
• Non-removable cover with the gears reachable through
the back
6
...Continued
HARDWARE LUBRICATION - CONTINUED
Tilt & Turn Casement - Continued
Patio Door Rollers & Multi-Point Locks
Snapper
Lock Keeper
Removing patio door panels can be dangerous and should be
performed by service personnel or at least with additional
help.
Rollers
1.Remove door
panel.
Latch
point
2.Tip door panel for
access to rollers on
the bottom.
3.Lubricate rollers
where the shaft
goes through the
middle of the
wheels with light
oil.
Rollers
Multi-Point Locks
Slider Tracks & Jamb Liners
Slider tracks or jamb liners can become dirty and difficult to
operate. Keep clean and lubricate as follows:
1.Remove sash(es).
2.Vacuum track or wipe with a soft cloth.
3.Apply spray silicone to dry, soft cloth. Wipe onto track,
jamb liner and/or weatherstrip. Do not apply silicone to
wood surfaces or pile (fuzzy) weatherstrip.
4.Reinstall sash(es) and check operation.
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1.Lightly oil multipoint lock at each
latch point.
Key way
2.Spray keyway lock with graphite lubricant.
CLEANING WOOD SURFACES & CLADDING
Wood window care includes proper finishing and maintenance of wood and cleaning and caring for metal clad surfaces. Bi-annual
inspections are sufficient for most areas; however, coastal areas require monthly inspections because of moisture and salt in the air.
EXPOSED WOOD SURFACES
ALUMINUM CLADDING – CONTINUED
Clean exposed wood surfaces with mild soap and water.
For stubborn residue or mildew, consider lightly sanding
and refinishing, or contact a paint professional for
recommendations.
Moderate to Heavy Non Water-Soluble Cleaning
Some solvents are acceptable for removing heavy soils (e.g. oil,
grease, sealants, dried concrete stains, tar, rust and graffiti). See
the following Solvent Recommendations. After using solvents,
clean area with mild soap and water to remove traces of
remaining solvent.
Note! Do not use solvent on painted surfaces other than metal
cladding or damage may result.
Refinish cracks or voids immediately.
COPPER CLADDING
JELD-WEN copper clad products and components will naturally
change color and appearance over time due to exposure to the
environment. Depending upon the products’ specific exposure,
differences in appearance may occur in the same structure.
Repair or replacement of products may also result in variations
between original and replacement parts. JELD-WEN is not
responsible for any variations in appearance of copper parts.
Wear cotton gloves during installation or servicing to avoid
fingerprints on copper surface. If fingerprints do occur and the
following recommendations for cleaning do not remove them,
call us for assistance.
Caution: Do not allow petroleum-based products to come
in contact with hardware and weatherstrip. Do not use
acetone and paint removers on coated aluminum clad
surfaces. They may remove coatings.
These solvents may be used to clean non water-soluble
debris from coated aluminum clad surfaces. Use only in
small, inconspicuous areas first.
Maintenance & Cleaning
To maintain an aged look, no maintenance is required except
for occasional cleaning of surface debris with mild soap
and water. For heavier cleaning, follow the same cleaning
instructions for aluminum cladding. Do not use any solvents
or cleaners that contain ammonia, salts or oxides.
Alcohols:
Try these least strong solvents first for non water-soluble
debris.
• Denatured alcohol (ethanol)
• Isopropyl (rubbing alcohol)
• Methanol (wood alcohol)
Oxidation Removal
For a shiny, non-oxidized copper appearance, try removing
the oxidation with a baking soda/water solution. A nonabrasive paste cleaner may also work. Always test in an
inconspicuous area first, and read the manufacturer’s label
for instructions.
Petroleum solvents and turpentine:
Especially helpful in removing grease, sealants, or some
caulking compounds.
• VM&P naphtha
• Mineral spirits
• Kerosene
• Turpentine (wood or gum spirits)
ALUMINUM CLADDING
Aluminum cladding offers durability and excellent resistance
against cracking, blistering, and flaking under normal use.
When properly maintained, aluminum clad products will
remain attractive for many years.
Aluminum cladding usually does not require painting or
finishing; however, we offer special touch-up paints to repair
scratches. Please call us to order. We do not recommend
attempting to paint larger areas due to paint compatibility,
environmental concerns, and the need to disassemble the
product for proper finish coverage.
Clad surfaces exposed to sunlight are subject to chalking which
may cause color-fading. This is a natural process that occurs
over time, even with proper maintenance. Certain chalking or
fading and damage to exterior cladding from acid rain, salt
air, or other corrosive elements may not be covered under the
manufacturer’s warranty.
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Solvent Recommendations
For Aluminum Cladding
Ketones, esters and lacquer thinner:
Use with extreme caution. Limit contact to one minute.
• Lacquer thinner
• Methyl ethyl ketone (MEK)
Chemical solutions:
Especially helpful in removing rust and masonry grout or
concrete stains. Limit contact to five minutes. Thoroughly
rinse with water. Acid solutions are corrosive. Mix one
part to ten parts water.
• Sodium hypochlorite solution (laundry bleach)
• Acetic acid (vinegar)
• Hydrochloric acid (muriatic acid)
For more information, contact a paint professional.
FINISHING & REFINISHING
This is a guideline for painting and finishing wood surfaces
on windows and patio doors. Consult a paint professional for
specific “how-to” instructions and additional materials.
During manufacturing of primed wood products, a waterborne,
modified acrylic primer is applied for good paint film adhesion
and some wood protection during shipping, handling and
installation.
If storing before installation, place in a dry, well-ventilated,
protected area. Do not expose to rain, extreme humidity and/
or heat. If finishing more than 20 days after delivery (after
20 days, primers rapidly lose the ability of optimal adhesion
to the top coat), clean with mild soap and water, soft bristle
1
brush, and rinse and dry thoroughly. Lightly sand the surface
and remove all dust with a vacuum or tack cloth. Apply an
additional coat of primer designed for use with the final top
coat.
FINISHING AURALAST WOOD
®
AuraLast wood is not finished any differently than any other
wood, with one exception: JELD-WEN does not recommend
the use of water-based dye stains. AuraLast wood is water
repellent, and as a result, the dye cannot penetrate the wood.
Water-based pigment stains, however, will produce acceptable
results. AuraLast accepts any high quality paint.
SELECT MATERIALS & FINISHING PRODUCTS
When preparing to finish or refinish wood products, consider the tools and materials you will need for the entire project. Listed below
are some common painting/finishing product types to consider. Specific tools or materials may vary.
Note! Areas with extreme climates and corrosive environments (coastal and humid areas) require specially designed products that
offer extra protection. Avoid using shellac, lacquer or oil and wiping varnish finishes on exterior surfaces. They do not meet the
resistance characteristics needed for window and patio door products.
Special Note on Veneered Parts
Many interior surfaces are not solid wood, but covered
with a veneer, or thin piece of wood. Veneered parts
are engineered for enhanced strength, warp-resistance
and surface consistency when accepting paint or stain.
Many times it will not be obvious if a part is veneered or
not. Because of the delicate nature of veneer, all parts
of the wood window should be treated as though they
are veneered. Finishing veneered products is the same as
finishing solid wood except it is possible to sand through
the veneer. Components receive a factory finish and
should not require further sanding. If light sanding is
necessary, use closed grit 240 or finer.
FINISHING PRODUCTS
There are many different options for painting or staining. Visit
a local paint store for recommendations on types, colors, sheens
and application methods. Many paint stores offer color sample
cards you may take home.
Note! Clear finishes are not recommended for exterior surfaces
because of the need for extensive annual inspections and
maintenance to repair/refinish. Clear finish application is at the
owner’s own risk and may result in denial of warranty claims.
Finishing Product Recommendations
Primers:
• Primers seal wood surfaces and without them, a painted
wood surface may look flat in porous areas.
• Some paint manufacturers offer low temperature primers
that may still be applied below 50°.
• Select primer appropriate for the top coat.
Paints:
• Use paint designed for exterior/interior applications.
• Avoid dark-colored paints. They absorb heat from the sun
and may crack more easily, increasing maintenance.
Stains & clear finishes:
• Stains add and enhance color.
• Use only solid color stains on exterior surfaces because
their high concentration of pigments protects wood
against sun damage. The natural wood color and grain is
obstructed, but the wood texture is retained.
• Select a clear finish with resistance to water, wear, heat,
solvents and chemicals. Without these characteristics,
the finished product may deteriorate, compromising its
integrity.
• Use a clear topcoat containing UV absorbers. Exterior
finishing products provide extra protection and durability
for interior surfaces still exposed to sunlight.
9
2
PREPARE TO FINISH
1.Observe weather conditions.
• Do not attempt painting/finishing in wet weather or any
extreme environmental conditions.
• The normal temperature range recommended by paint
manufacturers is 50°-85°. After finish application, the
temperature should not drop below the minimum
for at least four hours. Some products have a wider
temperature range.
• The relative humidity should be below 85%. Relative
humidity can be measured with a hygrometer, found at a
local hardware store or home center.
• Paint/finish in a location that is well lit, but not in direct
sunlight and allows plenty of ventilation.
2.Check wood moisture content.
Do not begin project if wood moisture content exceeds 16%.
Check using a hand-held moisture meter (should be available
at local hardware, home improvement or paint store) or
gently sand the surface with fine grit sandpaper. Fine, fluffy or
powder-like dust means the wood is dry, but if the sandpaper
fills with wood residue, the wood is too wet.
3.Prepare enough material to complete the project.
PREPARE DOUBLE-HUNG SASH
On double-hung windows, the moving sash stile edges that
come in contact with the jamb liners need to be sealed, not
painted. The sealer should be a high-quality waterproofing
product applied to the sash edge to adequately seal the wood
while not causing operational problems.
Minimize the film thickness on the sash edge. Sash stile edges
that have weatherstrip and do not come in contact with the
side jamb or jamb liner may be painted the same as the rest of
the window.
3
PREPARE PHANTOM SCREEN
®
Non-Removable Screen Tracks: Casement & Awning Windows
1.Open window.
2.Remove the housing
cover by tilting the
cover upward to
detach from the
housing. Once cover
detaches, carefully
pull away).
Housing
cover
Fixed screen
track
3.Reattach housing
cover once stain is
thoroughly dried.
Removable Screen Tracks: Double-Hung & Horizontal Gliding
Windows
1.Grip lower end of the screen track.
2.Applying even, steady
pressure, carefully
pull the track until
it releases from its
holding clip.
3.Continue pulling
bottom of track until
it is 6 inches away
from the stile.
Holding
clip
Screen
track
4.Tilt track toward you
and pull down and
away from housing cover.
5.Repeat steps 1-4 to remove remaining track.
PREPARE WOOD SURFACE
Proper wood surface preparation is essential before finishing. Clear coat refinishing may vary depending on the type of finish
previously used. Mildew stains must be removed before finishing or refinishing. Seek professional help if unsure. This section covers
wood preparation for exterior and interior, new and previously finished wood surfaces.
1.Remove (double-hung, single-hung, slider) or open
(casement, awning, basement) sash before finishing. Allow
the sash to completely dry before reinstalling or closing.
TIP: Use the following method to steam away dents (if wood
fibers are still intact):
a.Place a drop or two of water on the dent.
2.Remove or protect hardware and other non-wood items
such as gaskets, hinges, locks, jamb liners and weatherstrip
from finishing and/or damage. Do not allow finishing
products to come into contact with these parts.
b.Let soak.
3.Remove all loose, peeling, flaking, or scaling paint without
gouging the wood surface.
e.Let dry thoroughly.
4.Fill all holes, gouges, scratches, dents (see following tip), or
other imperfections with wood putty.
Note! Water-based putty can react with screws, nails and
staples and cause rust stains on the wood surface.
10
c. Cover with a wet cloth.
d.Heat with tip of a warm iron.
3
PREPARE WOOD SURFACE – CONTINUED
5.Sand smooth (with the grain) any surface roughness with a
cork, felt, or rubber-backed sanding block to avoid uneven
depressions in the wood. Sand with the folded edge of the
sandpaper facing the direction of travel (an open edge is
more likely to catch under a sliver of wood and lift it).
4
6.Apply sufficient sealant/caulk to joints where wood parts
come together to prevent moisture access (100% silicone if
left exposed, 100% polyurethane if painted).
7.Thoroughly remove dust from wood surface (finish will
not adhere properly to unclean surface) with a vacuum,
tack cloth or damp rag. If necessary, use paint thinner to
clean oil, wax or grease. Do not use compressed air because
moisture in air could cause water spotting.
FINISH WINDOW OR PATIO DOOR
Apply finish applications in multiple light coats. Apply at least two top coats of paint over primer or high grade clear coat over
stain. Apply material evenly, and follow label instructions for time between coats. Consult a local paint professional when staining
pine and other soft woods for methods to minimize uneven stain appearance, or for any other finishing problems.
Note! Do not finish hardware or other non-wood parts such
as hinges, jamb liners or locks. If finishing products do come
into contact with these parts, immediately wipe with a clean
rag.
1.IF painting, apply primer (two coats for damaged areas) to
all exposed wood surfaces (including top and bottom of
sash) and let dry thoroughly.
IF staining, apply stain as desired. More stain will result in a
darker finish, less stain in a lighter finish.
2.After primer/stain is dry, apply top coats to all exposed
wood surfaces.
3.After the last top coat is completely dry, reinstall hardware,
weatherstrip, etc. Operational problems may occur if the
top coat is not thoroughly dry.
4.Reinstall sash or panel.
11
Staining Phantom Screens
®
1.Stain both exterior
and interior of left
and right tracks.
2.Stain housing cover
located at the top of
your window.
3.Stain handle being
careful not to stain
the mesh screen
material.
4.Reassemble
components in
reverse order when
staining is complete and thoroughly dried.
Housing
cover
Handle
Screen
track
GLOSSARY
Casement
A window with a sash that opens from the side like a door.
Clad
A metal protective shell on the exterior of some wood windows and patio doors. Usually aluminum or copper.
Double-Hung
A window with an upper and lower sash that slide vertically past each other.
Egress Hinge
A hinge used in conjunction with certain casement windows to allow a wider opening to meet emergency exit requirements.
Frame
The assembly of structural members (head, sill and jambs) used to fasten the window/patio door to the structure.
Insulated Glass Unit
A sealed assembly of two or more panes of glass separated by a spacer.
Jamb Liner
A removable balance system that fits into the side jamb.
Kerf
A groove that often holds weatherstrip.
Keyway
The slot in the lock where the key is inserted.
Lite
A framed opening in the glass within a sash or door panel; frequently used in reference to glass divided by a grid into multiple
smaller openings.
Rail
The horizontal piece of a sash or panel.
Sash/Panel
An assembly comprised of stiles (vertical pieces), rails (horizontal pieces) and the window or patio door’s glass.
Seal Failure
The airtight seal between two panes of an insulating glass unit has broken and is usually discovered when excess moisture fogs the
inside of the glass panes.
Side Jamb
The vertical frame member on either side of the window or patio door.
Sill
The bottom horizontal frame member of a window.
Sill Track
The track on the sill of a sliding/gliding window or patio door that guides the sash as it opens and closes.
Slider
A window with one or more sashes that slide horizontally.
Stile
The vertical piece of a sash or panel.
Weatherstrip
A strip of material that covers the joint between two separate parts of a window or patio door and is used to prevent rain, snow
and cold air from entering.
Weep Hole
The visible exit or entry part of a water drainage system used to drain water out of a window unit.
12
INSPECTION CHECKLIST
EXTERIOR
INSPECTION DATE _____/_____/_____
NOTES
• Paint/Cladding
 Dirty
 Cracks, scratches, blisters, other damage
• Sealant Joint
 Cracks, voids, other damage
 Deterioration, loss of adhesion
• Glass
 Dirty
 Scratched, cracked, other damage
• Weatherstrip
 Missing or loose
 Tears, cracks, other damage
 Brittle, gummy, discolored
 No “bounce back”
• Insect Screen
 Dirty
 Missing or loose
 Mesh damaged or loose
• Gutters
 Dirty
 Damaged
 Missing
INTERIOR
• Paint or Finish
 Dirty
 Scratched, cracked, other damage
• Glass
 Dirty
 Moisture between Panes (insulating glass only)
• All Product Hardware
 Dirty or damaged
 Discolored or tarnished
 Problems with sash locks
Casement/Awning Windows
 Operators working properly
 Operators need lubrication
Double/Single-Hung Windows
 Jamb liners damaged
 Sash balances fail to hold properly
 Problems with sash tilt latches
 Problems with cam pivots
Sliding/Gliding Windows
 Track dirty
Patio doors
 Track dirty
 Problems with rollers
 Problems with locks
 Locks or hinges need lubrication
13
11-567 05/08 (SB 5M)
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