Oracle Database Appliance Service Manual

Oracle Database Appliance Service Manual

Oracle Database Appliance Service

Manual

Part No: E69614-01

February 2016

Part No: E69614-01

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Contents

Preface ................................................................................................................  9

1  Overview of System Status Indicators and LEDs .......................................... 11

Oracle Database Appliance X5-2 Status Indicators ..............................................  11

Server Node Status Indicators .................................................................. 11

Storage Shelf Status Indicators ................................................................  12

Oracle Database Appliance X3-2/X4-2 Status Indicators ....................................... 14

Server Node Status Indicators .................................................................. 14

Storage Shelf Status Indicators ................................................................  15

Oracle Database Appliance (Original Version) Status Indicators .............................  17

Server Node Status Indicators .................................................................. 17

Server Node Fan Indicators .....................................................................  20

Storage and Boot Drive Status Indicators ................................................... 21

Power Supply Status Indicators ................................................................ 21

Rear Server Node Status Indicators ..........................................................  22

Server Node Internal LEDs .....................................................................  24

Ethernet Port Indicators ..........................................................................  25

2  Preparing Oracle Database Appliance for Service ........................................  27

Preparing Oracle Database Appliance X3-2/X4-2/X5-2 for Service .........................  27

Preparing Oracle Database Appliance (Original Version) for Service .......................  28

Component Replacement Policy – CRUs and FRUs ..................................... 28

Safety Information .................................................................................  30

Required Tools ...................................................................................... 30

Obtaining the Chassis Serial Number ........................................................  30

Shutting Down a Server Node and Powering Off the System .........................  31

Performing Electrostatic Discharge and Antistatic Prevention Measures ...........  34

Removing Server Nodes From the System Chassis ......................................  34

Removing the Server Node Top Cover ......................................................  35

Removing the Middle Section of the System Top Cover ...............................  36

5

Contents

3  Servicing CRUs That Do Not Require System Power Off ..............................  39

Oracle Database Appliance X3-2/X4-2/X5-2 Server Node Hot-Swappable

Components .................................................................................................. 39

Oracle Database Appliance X3-2/X4-2/X5-2 Storage Shelf Hot-Swappable

Components .................................................................................................. 40

Replacement Procedures (CRU) ...............................................................  40

Oracle Database Appliance (Original Version) Hot-Swappable Components .............  47

Servicing Storage Drives and Boot Drives (CRU) .......................................  48

Servicing Fan Modules (CRU) ................................................................. 54

Servicing Power Supplies (CRU) .............................................................  57

4  Servicing CRUs That Require Server Node Power Off ..................................  61

Servicing Oracle Database Appliance X3-2/X4-2/X5-2 CRUs ................................ 61

Servicing Oracle Database Appliance (Original Version) CRUs .............................. 62

Server Node CRU Component Locations ...................................................  62

Servicing Memory Modules (DIMMs) (CRU) ............................................  63

Servicing PCIe Risers (CRU) ..................................................................  72

Servicing PCIe Cards (CRU) ...................................................................  75

Servicing the Server Node Battery (CRU) .................................................. 83

5  Servicing FRUs .............................................................................................  87

Servicing Oracle Database Appliance X3-2/X4-2/X5-2 FRUs ................................  87

Updating System_Identifier and/or FRU ID Information for a Replacement

Motherboard or Disk Backplane ............................................................... 88

Component Fault Management ................................................................  93

Servicing Oracle Database Appliance (Original Version) FRUs ..............................  94

Removing and Installing the Air Duct (FRU) .............................................  94

Servicing Processors (CPUs) (FRU) .........................................................  96

Servicing the Boot Disk Backplane (FRU) ...............................................  103

Servicing the Power Distribution Board (FRU) .........................................  105

Servicing the Disk Midplane Module (FRU) ............................................. 109

Servicing the Disk Midplane Module HDD Cable (FRU) ............................  115

Servicing the Front Indicator Panels (FRU) ..............................................  117

Servicing Server Node Cables ................................................................ 122

Servicing the Motherboard Assembly (FRU) ............................................  132

6  Returning Oracle Database Appliance to Operation ....................................  137

Returning Oracle Database Appliance X3-2/X4-2/X5-2 to Operation .....................  137

Powering On Oracle Database Appliance X3-2/X4-2/X5-2 ..........................  138

6 Oracle Database Appliance Service Manual • February 2016

Contents

Returning Oracle Database Appliance (Original Version) to Operation ...................  139

Installing the Server Node Top Cover ...................................................... 139

Installing a Server Node Into the System Chassis ......................................  140

Powering On Oracle Database Appliance (Original Version) ........................  142

7  Server Node Diagnostic Tools and Resetting the Service Processor ........... 145

Server Node Diagnostic Tools ........................................................................ 145

Resetting the Service Processor ......................................................................  146

8  Server Node Basic Input/Output System (BIOS) .......................................... 149

Oracle Database Appliance X3-2/X4-2/X5-2 BIOS Utility ..................................  149

Setting Up BIOS Configuration Parameters ..............................................  150

BIOS Setup Utility Menu Options ..........................................................  150

Oracle Database Appliance (Original Version) BIOS Utility ................................  151

BIOS Booting and Setup ....................................................................... 151

Ethernet Port Naming and Boot Order .....................................................  158

Configuring Support for TPM ................................................................  158

Configuring SP LAN Settings ................................................................  164

Configuring Option ROM Settings in BIOS .............................................. 166

BIOS Setup Utility Hot Keys ................................................................. 167

Accessing the BIOS Setup Utility Menus .................................................  167

BIOS Setup Utility Screens ...................................................................  170

Index ................................................................................................................  179

7

8 Oracle Database Appliance Service Manual • February 2016

Preface

This preface provides the following information:

“Documentation and Feedback” on page 9

“Documentation Accessibility” on page 9

“Contributors” on page 10

“Change History” on page 10

Documentation and Feedback

Documentation

All Oracle products

Oracle Database Appliance

Oracle Integrated Lights Out Manager (Oracle ILOM)

3.X

Link

http://docs.oracle.com

http://www.oracle.com/goto/oda/docs http://www.oracle.com/goto/ILOM/docs

Provide feedback on this documentation: http://www.oracle.com/goto/docfeedback

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility

Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc

.

Access to Oracle Support

Oracle customers have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info

or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs

if you are hearing impaired.

Preface 9

Contributors

Contributors

Ralph Woodley, Doug Archambault, Kevin Deihl, Kyle Walker

Change History

The following lists the release history of this documentation set:

February 2016. Initial publication.

10 Oracle Database Appliance Service Manual • February 2016

Overview of System Status Indicators and LEDs

This manual provides instructions for servicing Oracle Database Appliance hardware. Oracle

Database Appliance comes in four versions:

Oracle Database Appliance X5-2

Oracle Database Appliance X4-2

Oracle Database Appliance X3-2

Oracle Database Appliance original version (also referred to as "version 1" or "V1")

The following sections in this chapter describe system status indicators and LEDs:

“Oracle Database Appliance X5-2 Status Indicators” on page 11

“Oracle Database Appliance X3-2/X4-2 Status Indicators” on page 14

“Oracle Database Appliance (Original Version) Status Indicators” on page 17

For information about system features and racking, refer to the Oracle Database Appliance

Owner's Guide. For information on cabling, Oracle ILOM initial setup, and appliance software setup, refer to the Oracle Database Appliance Getting Started Guide.

Oracle Database Appliance X5-2 Status Indicators

This section describes the status indicators for Oracle Database Appliance X5-2.

“Server Node Status Indicators” on page 14

“Storage Shelf Status Indicators” on page 15

Server Node Status Indicators

These topics describe Oracle Database Appliance X5-2 server node status indicators (LEDs).

Chapter 1 • Overview of System Status Indicators and LEDs 11

Oracle Database Appliance X5-2 Status Indicators

Note -

The links below take you to topics outside of the Oracle Database Appliance library to the Oracle Server X5-2 documentation library. Use your browser's Back button to return to the

Oracle Database Appliance library.

Server Node General Status Indicators

Server Node Fan Status Indicators

Server Node Storage Drive Status Indicators

Server Node Power Supply Status Indicators

Server Node Motherboard Status Indicators

Storage Shelf Status Indicators

Storage shelves are supported with Oracle Database Appliance X5-2. They include controls and indicators on the front panel, hard drives, SSD drives, power supplies, and SAS I/O modules.

Storage Shelf Front Panel and Drive Indicators

The following figure shows the controls and indicators on the storage shelf front panel and drives.

12 Oracle Database Appliance Service Manual • February 2016

Oracle Database Appliance X5-2 Status Indicators

4

5

2

3

Callout

1

Indicator/LED: Color

OK: green

Service Required: amber

Locate: white

Drive Service Required: amber

Power/Activity: green

State Meaning

■ On – The storage shelf is powered on and operating normally.

■ Off – The storage shelf is unplugged or turned off.

■ Off – Normal operation.

■ Steady on – A fault is present in the storage shelf.

■ Off – Normal operation.

■ Fast blink – This LED blinks to help locate the system. Operators can turn this indicator on and off remotely using Oracle ILOM.

■ Pressing this button toggles the fast blink on or off.

■ Off – Normal operation.

■ Steady on – A fault is present in the disk drive.

■ On – The drive is installed and recognized by the system but there is no drive activity.

■ Blink – The LED blinks randomly in response to data being written to or read from the drive.

■ Off – The drive is powered off or the installed drive is not recognized by the system.

Storage Shelf Back Panel Indicators

The following figure shows the controls and indicators on the storage shelf back panel and drives.

Chapter 1 • Overview of System Status Indicators and LEDs 13

Oracle Database Appliance X3-2/X4-2 Status Indicators

6

7

8

3

4

Callout

1

2

5

Indicator/LED: Color State Meaning

AC power fault indicator: amber ■ On – Indicates an AC power fault.

■ Off – Normal operation.

Power supply status indicator: green

■ On – The power supply is operating normally.

■ Off – The power supply is unplugged or turned off.

Fan fail indicator: amber

DC power fail indicator: amber

SAS I/O Module status indicators: green or amber

Reserved

Network port (reserved)

Host SAS port activity indicators

(x4 per port): green

■ On – The fan is faulty.

■ Off – Normal operation.

■ On – The power supply is faulty.

■ Off – Normal operation.

■ OK – Lights green to indicate normal operation.

■ Service Required – Lights amber to indicate a fault with the I/O module (top module is 0; bottom module is 1).

This port is reserved for Oracle Service.

This port is reserved for Oracle Service.

Lights green to indicate host SAS link activity.

Oracle Database Appliance X3-2/X4-2 Status Indicators

This section describes the status indicators for Oracle Database Appliance X3-2 and Oracle

Database Appliance X4-2.

“Server Node Status Indicators” on page 14

“Storage Shelf Status Indicators” on page 15

Server Node Status Indicators

These topics describe Oracle Database Appliance X3-2 and Oracle Database Appliance X4-2 server node status indicators (LEDs).

Note -

The links in the following table take you to topics outside of the Oracle Database

Appliance library to the Sun Server X3-2 and Sun Server X4-2 documentation libraries. Use your browser's Back button to return to the Oracle Database Appliance library.

ODA X3-2

Server Node General Status Indicators

Server Node Fan Status Indicators

ODA X4-2

Server Node General Status Indicators

Server Node Fan Status Indicators

14 Oracle Database Appliance Service Manual • February 2016

Oracle Database Appliance X3-2/X4-2 Status Indicators

ODA X3-2

Server Node Storage Drive Status Indicators

Server Node Power Supply Status Indicators

Server Node Motherboard Status Indicators

ODA X4-2

Server Node Storage Drive Status Indicators

Server Node Power Supply Status Indicators

Server Node Motherboard Status Indicators

Storage Shelf Status Indicators

Storage shelves are supported with Oracle Database Appliance X3-2/X4-2. They include controls and indicators on the front panel, hard drives, SSD drives, power supplies, and SAS I/

O modules.

Storage Shelf Front Panel and Drive Indicators

The following figure shows the controls and indicators on the storage shelf front panel and drives.

Callout

1

Indicator/LED: Color

OK: green

2 Service Required: amber

State Meaning

■ On – The storage shelf is powered on and operating normally.

■ Off – The storage shelf is unplugged or turned off.

■ Off – Normal operation.

Chapter 1 • Overview of System Status Indicators and LEDs 15

Oracle Database Appliance X3-2/X4-2 Status Indicators

4

5

Callout

3

Indicator/LED: Color

Locate: white

Drive Service Required: amber

Power/Activity: green

State Meaning

■ Steady on – A fault is present in the storage shelf.

■ Off – Normal operation.

■ Fast blink – This LED blinks to help locate the system. Operators can turn this indicator on and off remotely using Oracle ILOM.

■ Pressing this button toggles the fast blink on or off.

■ Off – Normal operation.

■ Steady on – A fault is present in the disk drive.

■ On – The drive is installed and recognized by the system but there is no drive activity.

■ Blink – The LED blinks randomly in response to data being written to or read from the drive.

■ Off – The drive is powered off or the installed drive is not recognized by the system.

Storage Shelf Back Panel Indicators

The following figure shows the controls and indicators on the storage shelf back panel and drives.

Callout

1

Indicator/LED: Color State Meaning

AC power fault indicator: amber ■ On – Indicates an AC power fault.

■ Off – Normal operation.

16 Oracle Database Appliance Service Manual • February 2016

Oracle Database Appliance (Original Version) Status Indicators

6

7

8

4

5

Callout

2

3

Indicator/LED: Color

Power supply status indicator: green

Fan fail indicator: amber

DC power fail indicator: amber

SAS I/O Module status indicators: green or amber

Reserved

Network port (reserved)

Host SAS port activity indicators

(x4 per port): green

State Meaning

■ On – The power supply is operating normally.

■ Off – The power supply is unplugged or turned off.

■ On – The fan is faulty.

■ Off – Normal operation.

■ On – The power supply is faulty.

■ Off – Normal operation.

■ OK – Lights green to indicate normal operation.

■ Service Required – Lights amber to indicate a fault with the I/O module (top module is 0; bottom module is 1).

This port is reserved for Oracle Service.

This port is reserved for Oracle Service.

Lights green to indicate host SAS link activity.

Oracle Database Appliance (Original Version) Status

Indicators

This section describes the status indicators for the original version Oracle Database Appliance.

“Server Node Status Indicators” on page 17

“Server Node Fan Indicators” on page 20

“Storage and Boot Drive Status Indicators” on page 21

“Power Supply Status Indicators” on page 21

“Rear Server Node Status Indicators” on page 22

“Server Node Internal LEDs” on page 24

“Ethernet Port Indicators” on page 25

Server Node Status Indicators

The following table lists and describes the general status indicators on the front and rear panel of each Oracle Database Appliance (original version) server node.

Chapter 1 • Overview of System Status Indicators and LEDs 17

Oracle Database Appliance (Original Version) Status Indicators

Callout

1

Indicator/LED: Color

Locate button/LED: white

2 SP OK/Fault: bi-color

State Meaning

■ Off – Normal operation.

■ Fast blink – This LED blinks to help locate the system. Operators can turn this indicator on and off remotely using Oracle ILOM.

■ Pressing this button toggles the fast blink on or off. It is also used to prove physical presence.

■ Indicator Test Mode – Push and hold the Locate button for 5 seconds to activate the push to test feature, which causes all

LEDs except disk activity and power supply LEDs to light for 15 seconds.

■ Off – No power is supplied to the SP or it is not functional.

■ Amber – When lit indicates an SP fault.

■ Green – When steady on indicates that Oracle ILOM is fully functional. If blinking, POST diagnostics are running, Oracle

ILOM is booting, or firmware is updating.

Note -

The amber LED indicates the status of the watchdog timer.

The watchdog timer runs continuously, but it times out if it is not

18 Oracle Database Appliance Service Manual • February 2016

Oracle Database Appliance (Original Version) Status Indicators

Callout

3

4

5

6

7

Indicator/LED: Color

Ready to Remove: blue

Service Required: amber

Power/OK: green

Over temperature: amber

State Meaning

reset by Oracle ILOM. If it times out, the amber LED is lit and the green LED is extinguished.

■ Off – Normal operation.

■ Fast Blink – The system is preparing a customer-replaceable unit (CRU) (disk drive, fan module, or power supply) for safe removal but it is not ready yet.

■ Steady on – The CRU can be safely removed.

■ Off – Normal operation.

■ Steady on – A fault is present in system or a subsystem within the chassis.

This LED indicates the operational state of the chassis. This LED can be in the following states:

■ Off – AC power is not present or the Oracle ILOM boot has not completed.

■ Standby blink – Standby power is on and Oracle ILOM can be accessed, but full chassis power is off. The LED blinks at a 10 percent duty cycle (0.1 second on, 2.9 seconds off), that is, the light is on for a very short period of time.

■ Slow blink – The startup sequence has been initiated on the host.

The LED blinks at a 50 percent duty cycle, which is noticeably longer than the STANDBY BLINK. This pattern should begin immediately following powering on the system. This status indicates either 1) power-on self-test (POST) diagnostics running on system host or 2) the host is transitioning from the poweredon state to the standby state on shutdown.

■ Steady on – The system is powered on and all host POST tests passed. The system is one of the following states: 1) the system host is ready to boot, or 2) the system host is booting the operating system (OS), or 3) the system host is running the OS.

■ Off – Normal operation.

■ Steady on – The system is experiencing an over-temperature warning condition.

Note -

This is a warning indication, not a fatal over temperature.

Failure to correct this can result in the system over heating and shutting down.

Rear Component Failure: amber ■ Off – Normal operation.

■ Steady on – The system has detected a power supply fault, a fan fault, or a rear 2.5-inch disk drive fault.

This fault condition is associated with chassis components located in the rear of the chassis. This fault might be caused by:

■ Power supply failure (AC fault, 12V/3.3Vaux fault, or power supply fan fault)

■ Rear fan failure

■ Rear 2.5-inch disk failure

Chapter 1 • Overview of System Status Indicators and LEDs 19

Oracle Database Appliance (Original Version) Status Indicators

Server Node Fan Indicators

Each fan module for Oracle Database Appliance (original version) has a single bi-colored LED indicating both fan OK and fan fault conditions. The LED lights green to indicate that the fan module is properly plugged into the system and operating within the expected RPM range for a given power management setting. The LED lights amber to indicate a fan fault.

Note -

The LEDs on the fan modules are not lit amber on initial system power-on. The fan amber LED only lights if Oracle ILOM detects a failure that indicates a faulty fan module or a missing fan that should be installed.

Indicator/LED: Color

OK: green

Service Required: amber

State Meaning

■ Steady on – The fan is functioning normally.

■ Off – Chassis 3.3V_Standby power is off or there is a fan fault.

■ Off – Normal operation.

■ Steady on – A fault has been detected with the fan.

20 Oracle Database Appliance Service Manual • February 2016

Oracle Database Appliance (Original Version) Status Indicators

Indicator/LED: Color State Meaning

Note -

The front and rear panel Service Required LEDs are also lit if the system detects a fan module fault.

Storage and Boot Drive Status Indicators

Each storage drive for Oracle Database Appliance (original version) includes three LEDs. They are the same on the front storage drives and the rear-mounted boot drives. See the following table.

2

3

Callout

1

Indicator/LED: Color

Ready to Remove: blue

Service Required: amber

OK/Activity: green

State Meaning

■ Off – Normal operation.

■ Fast blink – The system is preparing a disk drive for safe removal but it is not ready yet.

■ Steady on – The disk drive can be safely removed.

■ Off – Normal operation.

■ Steady on – A fault is present in the disk drive.

■ On – The drive is installed and recognized by the system but there is no drive activity.

■ Blink – The LED blinks randomly in response to data being written to or read from the drive.

■ Off – The drive is powered off or the installed drive is not recognized by the system.

Power Supply Status Indicators

There are three status LEDs on each power supply for Oracle Database Appliance (original version), as shown in the following table.

Chapter 1 • Overview of System Status Indicators and LEDs 21

Oracle Database Appliance (Original Version) Status Indicators

Callout

1

Indicator/LED: Color

OK: green

2 Service Required: amber

3 AC Present: green

State Meaning

■ On – The power supply is operating normally.

■ Off – The power supply is unplugged or turned off.

■ On – The power supply is faulty. The front REAR PS LED and the front and rear panel Service Required LEDs are also lit if the system detects a power supply fault.

■ Off – Normal operation.

■ On – The power supply is plugged in and AC power is available, regardless of system power state.

■ Off – The power supply is unplugged or turned off.

Rear Server Node Status Indicators

Each server node in Oracle Database Appliance (original version) has four summary status

LEDs that are located on its back panel, as shown in the following table.

22 Oracle Database Appliance Service Manual • February 2016

Oracle Database Appliance (Original Version) Status Indicators

Callout

1

2

Indicator/LED: Color

Locate: white

Ready to Remove: blue

3

4

Service Required: amber

Power/OK: green

State Meaning

■ Off – Normal operation.

■ Fast blink – This LED blinks to help locate the system. Operators can turn this indicator on and off remotely using Oracle ILOM.

■ Pressing this button toggles the fast blink on or off.

■ Indicator Test Mode – Push and hold the Locate button for 5 seconds to activate the push to test feature, which causes all

LEDs except disk activity and power supply LEDs to light for 15 seconds.

■ Off – Normal operation.

■ Fast Blink – The system is preparing a customer-replaceable unit (CRU) (disk drive, fan module, or power supply) for safe removal but it is not ready yet.

■ Steady on – The CRU can be safely removed.

■ Off – Normal operation.

■ Steady on – A fault is present in system or a subsystem within the chassis.

This LED indicates the operational state of the chassis. This LED can be in the following states:

■ Off – AC power is not present or the Oracle ILOM boot has not completed.

■ Standby blink – Standby power is on and Oracle ILOM can be accessed, but full chassis power is off. The LED blinks at a 10 percent duty cycle (0.1 second on, 2.9 seconds off), that is, the light is on for a very short period of time.

■ Slow blink – The startup sequence has been initiated on the host.

The LED blinks at a 50 percent duty cycle, which is noticeably longer than the STANDBY BLINK. This pattern should begin immediately following powering on the system. This status indicates either 1) power-on self-test (POST) diagnostics running

Chapter 1 • Overview of System Status Indicators and LEDs 23

Oracle Database Appliance (Original Version) Status Indicators

Callout Indicator/LED: Color State Meaning

on system host or 2) the host is transitioning from the poweredon state to the standby state on shutdown.

■ Steady on – The system is powered on and all host POST tests passed. The system is one of the following states: 1) the system host is ready to boot, or 2) the system host is booting the operating system (OS), or 3) the system host is running the OS.

Server Node Internal LEDs

The following section describes the internal LEDs for Oracle Database Appliance (original version). Each server node contains the following internal LEDs:

Note -

A super capacitor (located on the motherboard) provides power to light the server node fault LEDs for up to 15 minutes after the server node is removed from a powered-on system chassis. After approximately 15 minutes, the capacitor discharges enough so that it cannot light the fault LEDs.

Fault Remind Power Good LED.

This green LED lights each time the Fault Remind button is pressed, if the capacitor has enough of a charge to light the fault LEDs. This LED is located next to the Fault Remind button.

For the location of Fault Remind button and the Fault Remind Power Good LED, see

“Remove Faulty DIMMs” on page 65 .

Memory DIMM Fault LEDs

Each DIMM slot has an adjacent DIMM fault LED. If a DIMM fails, the adjacent LED lights when the Fault Remind button is pressed.

For the location of Fault Remind button and the DIMM fault LEDs, see

“Remove Faulty

DIMMs” on page 65

.

CPU Fault LEDs

Both CPUs have an associated CPU fault LED. If a CPU fails, the associated LED lights when the Fault Remind button is pressed.

For the location of CPU fault LEDs, see “Remove Processor (CPU)” on page 97 .

Ethernet Port LEDs

Each server node has two host Ethernet ports (NET0 and NET1) and an SP network management port (NET MGT). Each of these has two LEDs that indicate link activity and port speed. See

“Ethernet Port Indicators” on page 25 .

24 Oracle Database Appliance Service Manual • February 2016

Oracle Database Appliance (Original Version) Status Indicators

Ethernet Port Indicators

Each server node in Oracle Database Appliance (original version) has two host Ethernet ports

(NET0 and NET1) and an SP network management port (NET MGT). Each of these has two

LEDs that indicate link activity and port speed.

Callout

1

2

Indicator/LED: Color

Link Activity: green

Link Speed: bi-colored

State Meaning

Lights to indicate link activity.

Green – Link established at fastest speed.

Amber – Link established at next fastest speed or slower speeds.

Off – Link at slowest speed, which is 10 Mbps.

Chapter 1 • Overview of System Status Indicators and LEDs 25

26 Oracle Database Appliance Service Manual • February 2016

Preparing Oracle Database Appliance for

Service

This chapter describes how to prepare Oracle Database Appliance for servicing.

It includes the following topics:

“Preparing Oracle Database Appliance X3-2/X4-2/X5-2 for Service” on page 27

“Preparing Oracle Database Appliance (Original Version) for Service” on page 28

Preparing Oracle Database Appliance X3-2/X4-2/X5-2 for

Service

This section describes preparing Oracle Database Appliance X3-2, Oracle Database Appliance

X4-2, and Oracle Database Appliance X5-2 for service. If you have Oracle Database Appliance

(original version), go to “Preparing Oracle Database Appliance (Original Version) for

Service” on page 28

.

Most service procedures are performed on a single appliance component. Service procedures that require a single server node to be powered off can be performed without shutting down the entire appliance. Before powering off any component for service, refer to the Getting Started

Guide or Administration and Reference Guide for any special instructions or commands that must be performed on the appliance to prepare it for service.

Note -

The links in the following table take you to instructions outside of the Oracle Database

Appliance library to the Sun Server X3-2, Sun Server X4-2, and Oracle Server X5-2 documentation libraries. Use your browser's Back button to return to the Oracle Database

Appliance library.

ODA X3-2

Safety Precautions

ODA X4-2

Safety Precautions

ODA X5-2

Safety Precautions

Chapter 2 • Preparing Oracle Database Appliance for Service 27

Preparing Oracle Database Appliance (Original Version) for Service

ODA X3-2

Safety Symbols

Electrostatic Discharge Safety

Required Tools

Powering Down the Server

Disconnect Cables From the Server

Extend the Server to the

Maintenance Position

Remove the Server From the Rack

Take Antistatic Measures

Remove the Server Top Cover

ODA X4-2

Safety Symbols

Electrostatic Discharge Safety

ODA X5-2

Safety Symbols

Electrostatic Discharge Safety

Required Tools

Powering Down the Server

Required Tools

Powering Down the Server

Disconnect Cables From the Server Disconnect Cables From the Server

Extend the Server to the

Maintenance Position

Extend the Server to the

Maintenance Position

Remove the Server From the Rack

Take Antistatic Measures

Remove the Server Top Cover

Remove the Server From the Rack

Take Antistatic Measures

Remove the Server Top Cover

Preparing Oracle Database Appliance (Original Version) for

Service

This chapter describes how to prepare Oracle Database Appliance (original version) for servicing. If you have Oracle Database Appliance X3-2, Oracle Database Appliance X4-2, or

Oracle Database Appliance X5-2, go to “Preparing Oracle Database Appliance X3-2/X4-2/X5-2 for Service” on page 27 .

“Component Replacement Policy – CRUs and FRUs” on page 28

“Safety Information” on page 30

“Required Tools ” on page 30

“Obtaining the Chassis Serial Number” on page 30

“Shutting Down a Server Node and Powering Off the System” on page 31

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34

“Removing Server Nodes From the System Chassis” on page 34

“Removing the Server Node Top Cover” on page 35

“Removing the Middle Section of the System Top Cover” on page 36

Component Replacement Policy – CRUs and FRUs

The replaceable components in your Oracle Database Appliance (original version) are designated as either field-replaceable units (FRUs) or customer-replaceable units (CRUs). Some can be replaced with the power on, some require the powering off of a server node, and some require the powering off of the entire system chassis.

A part designated as a FRU must be replaced by Oracle-qualified service technician.

28 Oracle Database Appliance Service Manual • February 2016

Preparing Oracle Database Appliance (Original Version) for Service

A part designated as a CRU can be replaced by a person who is not an Oracle-qualified service technician.

The following table lists replaceable components, their service designation (CRU or FRU), and the system power policy related to servicing the component.

Component

Storage drives and boot drives

(CRU)

Fan modules (CRU)

Power supplies (CRU)

Air duct (FRU)

DIMMs (CRU)

PCIe risers (CRU)

PCIe cards (CRU)

Boot disk backplane (FRU)

Server node battery (CRU)

Processors (CPUs) (FRU)

Motherboard (FRU)

Server node internal cables (FRU)

Power distribution board (FRU)

Disk midplane module (FRU)

Disk midplane module HDD cable

(FRU)

Policy

Hot-swappable – Can be removed and replaced when the system is powered on.

Hot-swappable – Can be removed and replaced when the system is powered on.

Hot-swappable – Can be removed and replaced when the system is powered on.

Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.

Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.

Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.

Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.

Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.

Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.

Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.

Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.

Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.

Cold service, system chassis – Servicing this component requires that the power be completely removed from the system chassis (both server nodes powered off).

Cold service, system chassis – Servicing this component requires that the power be completely removed from the system chassis (both server nodes powered off).

Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.

Chapter 2 • Preparing Oracle Database Appliance for Service 29

Preparing Oracle Database Appliance (Original Version) for Service

Component

Front indicator panels (FRU)

Policy

Cold service, system chassis – Servicing this component requires that the power be completely removed from the system chassis (both server nodes powered off).

Safety Information

This section provides important safety information. Read it before servicing Oracle Database

Appliance.

Caution -

Hazardous voltage present. Never run the system with the top cover removed.

Caution -

Equipment damage. Install the system top cover properly before starting the system.

For your protection, observe the following safety precautions when setting up your equipment:

Follow all cautions, warnings, and instructions marked on the equipment and described in

Important Safety Information for Sun Hardware Systems and Oracle Database Appliance

Safety and Compliance Guide.

Ensure that the voltage and frequency of your power source match the voltage and frequency inscribed on the equipment's electrical rating label.

Follow the electrostatic discharge safety practices as described in this chapter.

Required Tools

Oracle Database Appliance can be serviced with the following tools:

Antistatic wrist strap

Antistatic mat

No. 2 10-inch Phillips screwdriver (magnetic tip recommended)

Flat blade screwdriver

Stylus or pencil (to press the Clear CMOS button)

Obtaining the Chassis Serial Number

To obtain support for Oracle Database Appliance (original version), you need to report your product serial number. The product serial number is located on an RFID tag on the front of the system and on the Customer Information Sheet that is included with the system.

30 Oracle Database Appliance Service Manual • February 2016

Shut Down a Server Node

Shutting Down a Server Node and Powering Off the System

You can shut down either Oracle Database Appliance (original version) server node using the front panel power button, or Oracle ILOM. Each method provides a graceful shutdown and an

emergency shutdown option.

Caution -

Data loss. To avoid data loss and file system corruption, always use a graceful shutdown unless it is an emergency.

Note -

To use Oracle ILOM to shut down a server node, ensure that you have performed its initial configuration as described in "Connecting and Configuring Oracle ILOM" in the Oracle

Database Appliance Getting Started Guide.

After you have shut down the server nodes, you can power off the system.

See the following topics in this section to shut down a server node and power off the system chassis:

“Shut Down a Server Node” on page 31

“Power Off the System” on page 33

Shut Down a Server Node

1.

You must shut down the server node before you remove it from the system chassis.

To shut down a server node using the power button, perform one of the following:

Graceful shutdown: Press and release the recessed Power button on the lower left-hand corner of the server node's front panel (see the following figure [1]). This causes Advanced

Configuration and Power Interface (ACPI) to perform an orderly shutdown of the system.

Emergency shutdown: Press and hold the recessed Power button on the lower left-hand corner of the server node's front panel for at least five seconds until the main power is off and the server node enters standby power mode (see the following figure [1]).

Caution -

Data loss. To avoid data loss and file system corruption, always use a graceful shutdown unless it is an emergency.

Chapter 2 • Preparing Oracle Database Appliance for Service 31

Shut Down a Server Node

When the server node is shut down, the Power/OK LED [2] on the server node's front panel flashes, indicating that the server node is in standby power mode.

2.

To shut down a server node using the Oracle ILOM, perform one of the following:

Using the Oracle ILOM web interface: a.    Open a browser and enter the server node's service processor IP address in the browser's address field.

b.    At the log in page, type a user name (the account must have Reset and

Host Control (r) privileges) and password, and click the Log In button.

c.    Go to Remote Power Control and do one of the following:

Select Graceful Shutdown and Power Off from the Select Action list box and then click Save and OK.

The server node shuts down gracefully.

Select Immediate Power Off from the Select Action list box and then click Save and OK.

The server node shuts down immediately.

32 Oracle Database Appliance Service Manual • February 2016

Power Off the System

Caution -

Data loss. To avoid data loss and file system corruption, use graceful shutdown unless it is an emergency.

Using the Oracle ILOM CLI: a.   

Log in to Oracle ILOM using an ssh client. Type:

$

ssh

username@

sp_ip_address

Where username is a user account name with Reset and Host Control (r) privileges and sp_ip_address is the IP address of the server node service processor.

b.    When prompted, enter the user account password.

c.    Enter the command to shut down the server node:

For a graceful shutdown, type:

->

stop /SYS

The server node shuts down gracefully.

For an emergency shutdown, type:

->

stop -f /SYS

The server node shuts down immediately.

Caution -

Data loss. To avoid data loss and file system corruption, use graceful shutdown unless it is an emergency.

Power Off the System

1.

2.

The appliance database must be shut down before powering off the system chassis.

Shut down both server nodes.

Shutting down both server nodes places the system in standby power mode.

See “Shut Down a Server Node” on page 31 .

Disconnect the AC power cords from the system.

Disconnecting the power cords from the system removes all power from the system.

Chapter 2 • Preparing Oracle Database Appliance for Service 33

Remove a Server Node From the System Chassis

Performing Electrostatic Discharge and Antistatic

Prevention Measures

Electrostatic discharge (ESD) sensitive devices, such as the motherboards, PCIe cards, storage drives, and memory cards, require special handling.

Caution -

Equipment damage. Follow antistatic precautions and do not touch the components along their connector edges.

When handling components such as storage drive assemblies, circuit boards, or PCIe cards:

Attach an antistatic strap to your wrist and then to a metal area on the chassis. Following this practice equalizes the electrical potential between you and the system.

Note -

An antistatic wrist strap is not included in the system Accessory Kit. However, antistatic wrist straps are included with some options and components.

Place ESD-sensitive components on an antistatic mat. The following items can be used as an antistatic mat:

Antistatic bag used to wrap a replacement part

ESD mat

Disposable ESD mat (shipped with some replacement parts or optional system components)

Removing Server Nodes From the System Chassis

You must remove the Oracle Database Appliance (original version) server node from the chassis to remove or replace internal server node components.

Remove a Server Node From the System Chassis

The removal procedure is the same for both server nodes. Note that you do not need to remove the entire system chassis from the rack to perform service procedures on a server node.

Note -

Replacing a server node FRU with a new server node is a service activity that must be performed by an Oracle-qualified service technician. The customer may remove the server node to service other CRU components in the server node.

34 Oracle Database Appliance Service Manual • February 2016

Remove the Server Node Top Cover

1.

Shut down the server node.

See “Shut Down a Server Node” on page 31 .

Caution -

Data loss. To avoid data loss and file system corruption, always use a graceful shutdown unless it is an emergency.

2.

To unseat the server node from the system chassis, pull the two latches on the rear of the server node down [1].

The latches are marked by green tabs. Pull the latches down and away from the rear to the system.

3.

Slide the server node to the rear and lift it out of the system [2].

Removing the Server Node Top Cover

To gain access to a most of Oracle Database Appliance (original version) server node's internal components, you must remove the server node's top cover.

1.

Remove the Server Node Top Cover

Remove the server node from the system chassis.

See “Shut Down a Server Node” on page 31 .

Chapter 2 • Preparing Oracle Database Appliance for Service 35

Remove the Middle Section of System Top Cover

2.

Remove the top cover.

a.    To unlatch the server node top cover, press and hold the green release button on the top of the server node cover [1].

b.    Using the indented area near the green release button, slide the cover toward the front of the server node about 0.5 inches (12.7 mm) [1].

c.    Lift the cover up and remove it [2].

Removing the Middle Section of the System Top

Cover

To gain access to the Oracle Database Appliance (original version) power distribution board and the disk midplane board you must remove the middle section of the system's top cover.

1.

Remove the Middle Section of System Top Cover

Power down the server nodes and remove the power cords from the power supplies.

For instructions, see “Shut Down a Server Node” on page 31

.

Caution -

System fault. Do not remove the middle section of the system cover while the AC power cords are connected. Otherwise the fault LEDs light and a system fault is logged.

2.

Remove the middle section of the system top cover.

36 Oracle Database Appliance Service Manual • February 2016

Remove the Middle Section of System Top Cover

To remove the middle section of the system's top cover, remove the captive Phillips screws that secure it to the system.

Caution -

Hazardous voltage present. Never run the system with the middle section of the system top cover removed.

Caution -

Equipment damage. Install the system top cover properly before starting the system.

Chapter 2 • Preparing Oracle Database Appliance for Service 37

38 Oracle Database Appliance Service Manual • February 2016

Servicing CRUs That Do Not Require System

Power Off

This chapter describes how to remove and replace the hot-swappable components in Oracle

Database Appliance. Hot-swappable means that these components can be replaced with the system powered on.

Note -

Hot-swappable components can also be replaced with the system powered off. If you choose this method, first power off the system as described in

Chapter 2, “Preparing Oracle

Database Appliance for Service” .

The following topics are covered:

“Oracle Database Appliance X3-2/X4-2/X5-2 Server Node Hot-Swappable

Components” on page 39

“Oracle Database Appliance X3-2/X4-2/X5-2 Storage Shelf Hot-Swappable

Components” on page 40

“Oracle Database Appliance (Original Version) Hot-Swappable

Components” on page 47

Oracle Database Appliance X3-2/X4-2/X5-2 Server Node Hot-

Swappable Components

This section describes replacing hot-swappable components for the Oracle Database Appliance

X3-2, Oracle Database Appliance X4-2, and Oracle Database Appliance X5-2 for service. If

you have Oracle Database Appliance (original version), go to “Oracle Database Appliance

(Original Version) Hot-Swappable Components” on page 47

.

Hot-swappable components are those that can be removed and installed while the system and the server nodes are running without requiring any administrative tasks. These are designated as

Customer Replaceable Units (CRUs).

Chapter 3 • Servicing CRUs That Do Not Require System Power Off 39

Oracle Database Appliance X3-2/X4-2/X5-2 Storage Shelf Hot-Swappable Components

Refer to the following table for hot-swap component instructions for your appliance.

Note -

The links in the following table take you to instructions outside of the Oracle Database

Appliance library to the Sun Server X3-2, Sun Server X4-2, and Oracle Server X5-2 documentation libraries. Use your browser's Back button to return to the Oracle Database

Appliance library.

ODA X3-2

Servicing Storage Drives (CRU)

Servicing Fan Modules (CRU)

Servicing Power Supplies (CRU)

ODA X4-2

Servicing Storage Drives (CRU)

Servicing Fan Modules (CRU)

Servicing Power Supplies (CRU)

ODA X5-2

Servicing Storage Drives (CRU)

Servicing Fan Modules (CRU)

Servicing Power Supplies (CRU)

Oracle Database Appliance X3-2/X4-2/X5-2 Storage Shelf

Hot-Swappable Components

This section describes replacing hot-swappable components for the Oracle Database Appliance

X3-2, Oracle Database Appliance X4-2, and Oracle Database Appliance X5-2 for service. If

you have Oracle Database Appliance (original version), go to “Oracle Database Appliance

(Original Version) Hot-Swappable Components” on page 47

.

Hot-swappable components are those that can be removed and installed while the system and the server nodes are running without requiring any administrative tasks. These are designated as

Customer Replaceable Units (CRUs).

Caution -

Data loss. Do not remove power from both power supplies of the storage shelf or storage expansion shelf (if equipped) while the database is running. If you must power off the storage shelf or expansion storage shelf, stop the database first.

Note -

After a physical insertion or removal action of a storage shelf component (such as a disk or SAS cable), you should wait before performing the next action to allow the system software to fully process the event. This could take up to 3 minutes to complete.

Replacement Procedures (CRU)

Oracle Database Appliance X3-2/X4-2 (DE2-24P) and Oracle Database Appliance X5-2 (DE2-

24C) storage shelf components can all be replaced while the storage shelf is powered-on and running. They include:

40 Oracle Database Appliance Service Manual • February 2016

Replace a Storage Shelf HDD or SSD

“Replace a Storage Shelf HDD or SSD” on page 41

“Replace a Storage Shelf Power Supply” on page 43

“Replace a Storage Shelf I/O Module” on page 45

Replace a Storage Shelf HDD or SSD

1.

Locate the failed drive on the front of the chassis.

Caution -

Equipment damage. Do not remove a drive unless you have an immediate replacement.

2.

3.

4.

Press the latch to release the drive lever.

Pull the drive lever to the open position.

Grasp the middle of the drive body and pull it toward you to remove it from the chassis.

Example showing the DE2-24P:

Chapter 3 • Servicing CRUs That Do Not Require System Power Off 41

Replace a Storage Shelf HDD or SSD

Example showing the DE2-24C:

5.

6.

Open the drive lever on the replacement drive.

While constantly pushing toward the pivot point of the lever, slide the drive fully into the chassis slot.

Example showing the DE2-24P:

42 Oracle Database Appliance Service Manual • February 2016

Example showing the DE2-24C:

Replace a Storage Shelf Power Supply

Replace a Storage Shelf Power Supply

The storage shelf and the storage expansion shelf each have two power supplies. Indicators

(LEDs) on the power supplies indicate their operation state.

The power supplies are redundant and one can be replaced while the appliance is running.

Chapter 3 • Servicing CRUs That Do Not Require System Power Off 43

Replace a Storage Shelf Power Supply

4

5

6

2

3

Callout

1

Description

Fan fail indicator

AC power fail indicator

Power supply status indicator

DC power fail indicator

On/Off switch

AC connector

1.

2.

If any of the LEDs [1 - 4] are amber, or if the power supply status indicator does not light, replace the power supply.

Ensure the power supply on/off switch is in the "O" off position.

Disconnect the power cord tie strap from the power cord, and unplug the power cord from the power supply.

44 Oracle Database Appliance Service Manual • February 2016

3.

Release the lever/ejection arms.

Replace a Storage Shelf I/O Module

4.

5.

6.

7.

Pull the power supply module out of the chassis.

Open the lever/ejection arms on the replacement power supply.

Slide the replacement power supply module into the chassis.

Be careful to not bend the pins.

Close the lever/ejection arms.

Push the lever fully closed until you hear or feel a click.

Replace a Storage Shelf I/O Module

1.

Storage Shelf SAS I/O modules are fully redundant and can be replaced while the appliance is running.

Disconnect the cables from the I/O module.

Be sure to mark the cables so you can return them to their proper connectors.

Chapter 3 • Servicing CRUs That Do Not Require System Power Off 45

Replace a Storage Shelf I/O Module

Example showing the DE2-24P:

Example showing the DE2-24C:

Callout

1

2

Description

I/O module 1 (top)

I/O module 0 (bottom)

46 Oracle Database Appliance Service Manual • February 2016

Oracle Database Appliance (Original Version) Hot-Swappable Components

2.

Using your thumb and forefinger, squeeze the release button [1] toward the lever hole to release the lever [2].

3.

Grasp the lever and remove the I/O module.

Caution -

Equipment damage. Be careful not to damage the connector pins at the back of the

I/O module.

6.

7.

4.

5.

Open the lever in the new I/O module if it is not already open.

Slide the new I/O module into the disk shelf.

Reconnect the cables.

Verify that the new I/O module is working correctly.

After approximately 60 seconds, the power LED should be solid green and the Fault/Locate

LED should be off.

For each port that has a cable connected, all four activity LEDs should be solid green.

Oracle Database Appliance (Original Version) Hot-

Swappable Components

This section describes replacing hot-swappable components for the Oracle Database Appliance

(original version) for service. If you have Oracle Database Appliance X3-2, Oracle Database

Chapter 3 • Servicing CRUs That Do Not Require System Power Off 47

Oracle Database Appliance (Original Version) Hot-Swappable Components

Appliance X4-2, or Oracle Database Appliance X5-2, go to “Oracle Database Appliance X3-2/

X4-2/X5-2 Server Node Hot-Swappable Components” on page 39 or

“Oracle Database

Appliance X3-2/X4-2/X5-2 Storage Shelf Hot-Swappable Components” on page 40 .

Hot-swappable components are those that can be removed and installed while the system and the server nodes are running without requiring any administrative tasks.

Note -

After a physical insertion or removal action of a storage shelf component (such as a disk or SAS cable), you should wait before performing the next action to allow the system software to fully process the event. This could take up to 3 minutes to complete.

In Oracle Database Appliance (original version), the following devices are hot-swappable:

Storage and Boot Drives. See “Servicing Storage Drives and Boot Drives

(CRU)” on page 48 .

Fan modules. See

“Servicing Fan Modules (CRU)” on page 54 .

Power supplies. See

“Servicing Power Supplies (CRU)” on page 57

.

Servicing Storage Drives and Boot Drives (CRU)

Oracle Database Appliance (original version) has 24 storage drives, located in the front of the chassis, and each server node has 2 boot drives, located in the rear. All storage drives and boot drives are hot-swappable.

See

“Storage and Boot Drive Status Indicators” on page 21

for specific information about drive status LEDs.

This section includes:

“Storage and Boot Drive Locations” on page 48

“Remove a Storage Drive” on page 50

“Install Storage Drive” on page 51

“Remove a Boot Drive” on page 52

“Install a Boot Drive” on page 53

Storage and Boot Drive Locations

Appliance storage drives. Appliance storage drives are installed at the front of Oracle

Database Appliance (original version). Drive numbering is listed on the drive label on the right side of the appliance [1].

48 Oracle Database Appliance Service Manual • February 2016

Oracle Database Appliance (Original Version) Hot-Swappable Components

The following table shows slot numbering and the type of the storage drive supported in each slot.

Note -

The appliance might include both mechanical hard disk (HDD) and solid state (SSD) drives. Both use the same 2.5 inch disk drive bracket. An SSD has a smaller footprint inside of the bracket than an HDD.

Drive Slot Numbers and

Types Supported

SSD20

HDD16

HDD12

HDD8

HDD4

HDD0

Drive Slot Numbers and

Types Supported

SSD21

HDD17

HDD13

HDD9

HDD5

HDD1

Drive Slot Numbers and

Types Supported

SSD22

HDD18

HDD14

HDD10

HDD6

HDD2

Drive Slot Numbers and

Types Supported

SSD23

HDD19

HDD15

HDD11

HDD7

HDD3

Server Node boot drives. Each appliance server node contains two boot drives that are installed in the back of Oracle Database Appliance and identified on the rear drive panel label.

Chapter 3 • Servicing CRUs That Do Not Require System Power Off 49

Remove a Storage Drive

The following table shows the location and numbering of the boot drives.

Callout

1

2

Drive Locations and Identification

Boot Drives at the back of server node 1. Location and identification of the server node 1 boot drives as listed in Oracle ILOM:

■ /SYS/MB/RHDD1

■ /SYS/MB/RHDD0

Boot Drives at the back of server node 0. Location and identification of the server node 0 boot drives as listed in Oracle ILOM:

■ /SYS/MB/RHDD1

■ /SYS/MB/RHDD0

Remove a Storage Drive

1.

2.

Identify the storage drive that you want to remove.

If a drive has failed, its amber Service Required LED will be lit. For information on drive status

LEDs, see

“Storage and Boot Drive Status Indicators” on page 21

. For specific drive locations,

see “Storage and Boot Drive Locations” on page 48 .

Remove a storage drive.

a.    On the drive you plan to remove, push the storage drive release button to open the latch [1].

b.    Grasp the latch and open it to a 45 degree angle [2].

c.    Using the latch, slowly pull the drive straight out of the drive slot, not sideways or vertically.

50 Oracle Database Appliance Service Manual • February 2016

Install Storage Drive

Do not use much force on the latch when removing the drive.

Caution -

Equipment damage. Do not use the latch as an ejector. Do not bend it too far to the right.

Caution -

Equipment damage. Always replace a drive with another drive to maintain proper airflow.

Install Storage Drive

1.

Determine the drive slot location for the replacement drive.

Drives are physically addressed according to the slot in which they are installed. See

“Storage and Boot Drive Locations” on page 48

for drive locations.

Chapter 3 • Servicing CRUs That Do Not Require System Power Off 51

Remove a Boot Drive

2.

Slide the drive into the drive slot until it is fully seated.

3.

4.

Close the latch to lock the drive in place.

Run the fwupdate command and verify that it lists all the disks under the DISKS section.

Remove a Boot Drive

1.

2.

Identify the boot drive that you want to remove.

The amber Service Required LED might be lit. For specific drive locations, see “Storage and

Boot Drive Locations” on page 48

.

Remove the boot drive.

a.    To open the drive door, slide the latch to the left.

52 Oracle Database Appliance Service Manual • February 2016

Install a Boot Drive

b.   

Pull the door open [2].

c.   

On the drive you plan to remove, push the storage drive release button to open the latch [2].

d.   

Grasp the latch and open it to a 45 degree angle [2].

e.   

Using the latch, slowly pull the drive straight out of the drive slot, not sideways or vertically [2].

Do not use much force on the latch when removing the drive.

Caution -

Equipment damage. Do not use the latch as an ejector. Do not bend it too far to the right.

Caution -

Equipment damage. Close the door after removing a boot drive to prevent overheating due to improper airflow.

Install a Boot Drive

1.

Determine the drive slot location for the replacement drive.

Chapter 3 • Servicing CRUs That Do Not Require System Power Off 53

Install a Boot Drive

2.

3.

Drives are physically addressed according to the slot in which they are installed. See

“Storage and Boot Drive Locations” on page 48 for drive locations.

Pull open the rear drive door.

Slide the drive into the drive slot until it is fully seated [1].

4.

5.

Close the drive latch to lock the drive in place.

Close the drive door and ensure that the door latch engages [2].

Caution -

Equipment damage. Close the door after removing a boot drive to prevent overheating due to improper airflow.

6.

Run the following command to ensure that the OS sees the replacement disk.

# lsscsi -v | grep ATA

[0:0:0:0] disk ATA SEAGATE ST95001N n/a /dev/sda

[1:0:0:0] disk ATA SEAGATE ST95001N n/a /dev/sdb

Servicing Fan Modules (CRU)

Each Oracle Database Appliance (original version) server node contains two fan modules. Each fan module contains a single, dual-motor, 80 mm, counter-rotating fan assembly that contains two fans. Each fan module is hot-swappable. For specific information about fan status LEDs,

see “Server Node Fan Indicators” on page 20

.

When a server node is removed from the system, the fans provide sufficient cooling for all 24 front disks and the server node. A door automatically closes off the vacant server node slot to

54 Oracle Database Appliance Service Manual • February 2016

Remove a Fan Module ensure proper cooling. When the server node is replaced, its two fans also cool the 24 front disks and provide cooling to the second server node.

Caution -

Equipment damage. If a fan module fails, replace it as soon as possible.

The following topics are covered in this section:

“Detecting a Fan Module Failure” on page 55

“Remove a Fan Module” on page 55

“Install a Fan Module” on page 56

Detecting a Fan Module Failure

The following LEDs are lit when a fan module fault is detected:

Front and rear Service Required LEDs located on each server node

REAR HDD/PS/FAN LED located on the front of each server node

Fan Fault Status LED located on the faulty fan module

The system over-temperature LED for a server node might light if a fan fault causes an increase

in server node operating temperature. See “Server Node Status Indicators” on page 17 for more

information about server node LEDs.

Remove a Fan Module

2.

3.

1.

Identify the faulty fan module with its amber LED.

When a fan fails, the Service Required LED lights amber. For information about fan status

LEDs, see “Server Node Fan Indicators” on page 20

.

To remove the faulty fan module, press down on the fan release lever [1].

While holding the release lever down, use the handle on the fan module to pull it out of the server node [2].

Chapter 3 • Servicing CRUs That Do Not Require System Power Off 55

Install a Fan Module

The fan door swings shut to ensure proper cooling.

Install a Fan Module

1.

2.

Align the fan module in the fan door and slide it into the server node.

The extender on the side of the fan module pushes the fan door open, allowing the fan module to enter.

Apply firm pressure to fully seat the fan module.

56 Oracle Database Appliance Service Manual • February 2016

The fan release lever engages when the fan is fully seated.

Install a Fan Module

3.

4.

Verify that the Fan Fault Status LED on the replacement fan module is lit green.

Verify that the following fault LEDs on the applicable server node are off.

Front and rear Service Required LEDs located on the applicable server node

REAR HDD/PS/FAN LED located on the front of the applicable server node

See “Server Node Status Indicators” on page 17 for more information about system LEDs.

Servicing Power Supplies (CRU)

Oracle Database Appliance (original version) is equipped with two hot swappable power supplies. They are redundant, meaning that the system can operate with a single power supply.

This allows you to remove and replace a power supply without shutting the system down.

If a power supply fails and you do not have a replacement available, to ensure proper airflow, leave the failed power supply installed in the system.

Chapter 3 • Servicing CRUs That Do Not Require System Power Off 57

Remove a Power Supply

For information about power supply status LEDs, see

“Power Supply Status

Indicators” on page 21

.

This section includes:

“Detecting a Power Supply Failure” on page 58

“Remove a Power Supply” on page 58

“Install a Power Supply” on page 59

Detecting a Power Supply Failure

The following LEDs light up when the system detects a power supply fault:

Front and rear Service Required LEDs located on each server node

REAR HDD/PS/FAN LED located on the front of each server node

Service Required LED located on the faulty power supply

See

“Server Node Status Indicators” on page 17 on page 1-6 for information about these LEDs.

Remove a Power Supply

Caution -

Hazardous voltages. To reduce the risk of electric shock and danger to personal health, follow the instructions.

2.

3.

1.

Identify which power supply (0 or 1) requires replacement.

A lit Service Required LED on a power supply indicates that a failure was detected. For information about power supply status LEDs, see

“Power Supply Status Indicators” on page 21

.

Disconnect the power cord from the faulty power supply.

Grasp the power supply handle and press the release latch [1]).

58 Oracle Database Appliance Service Manual • February 2016

4.

Pull the power supply out of the chassis [2].

Install a Power Supply

Install a Power Supply

1.

2.

Align the replacement power supply with the empty power supply chassis bay.

Slide the power supply into the bay until it is fully seated.

Chapter 3 • Servicing CRUs That Do Not Require System Power Off 59

Install a Power Supply

The release latch engages when the power supply is fully seated.

3.

4.

Reconnect the power cord to the power supply and verify the following:

The power supply AC Present LED is lit

The power supply Service Required LED is off.

Verify that the following LEDs are off:

Service Required LEDs located on the front of both server nodes

REAR HDD/PS/FAN LED located on the front of both server nodes

See

“Storage and Boot Drive Locations” on page 48

for more information about system

LEDs.

60 Oracle Database Appliance Service Manual • February 2016

Servicing CRUs That Require Server Node

Power Off

These sections describe how to service customer-replaceable units (CRUs) for the Oracle

Database Appliance that require you to power off the server node. All of these CRUs are located on the server nodes.

Note -

The servicing of hot-swap components such as the HDDs, SDDs, power supplies, and

fans is described in Chapter 3, “Servicing CRUs That Do Not Require System Power Off”

.

“Servicing Oracle Database Appliance X3-2/X4-2/X5-2 CRUs” on page 61

“Servicing Oracle Database Appliance (Original Version) CRUs” on page 62

Servicing Oracle Database Appliance X3-2/X4-2/X5-2 CRUs

This section describes how to service customer-replaceable units (CRUs) for Oracle Database

Appliance X3-2, Oracle Database Appliance X4-2, and Oracle Database Appliance X5-2. If you have Oracle Database Appliance (original version), go to

“Servicing Oracle Database Appliance

(Original Version) CRUs” on page 62

.

This section describes how to service customer-replaceable units (CRUs) that require you to power off the server.

Note -

All of the CRUs on the storage shelf and the storage expansion shelf can be replaced while the power is on. See

“Oracle Database Appliance X3-2/X4-2/X5-2 Storage Shelf Hot-

Swappable Components” on page 40

for storage shelf component replacement procedures.

Note -

The links in the following table take you to instructions outside of the Oracle Database

Appliance library to the Sun Server X3-2, Sun Server X4-2, and Oracle Server X5-2 documentation libraries. Use your browser's Back button to return to the Oracle Database

Appliance library.

Chapter 4 • Servicing CRUs That Require Server Node Power Off 61

Servicing Oracle Database Appliance (Original Version) CRUs

ODA X3-2

CRU Locations

Servicing DIMMs

Servicing PCIe Risers

Servicing PCIe Cards

Servicing the DVD Drive

Servicing the Internal USB Flash

Drives

Servicing the Battery

ODA X4-2

CRU Locations

Servicing DIMMs

Servicing PCIe Risers

Servicing PCIe Cards

Servicing the DVD Drive

Servicing the Internal USB Flash

Drives

Note -

A factory installed flash drive is reserved for future use.

Servicing the Battery

ODA X5-2

CRU Locations

Servicing DIMMs

Servicing PCIe Risers

Servicing PCIe Cards

Servicing the DVD Drive

Servicing the Internal USB Flash

Drives

Note -

A factory installed flash drive is reserved for future use.

Servicing the Battery

Servicing Oracle Database Appliance (Original Version)

CRUs

This section describes how to service customer-replaceable units (CRUs) for Oracle Database

Appliance (original version). If you have Oracle Database Appliance X3-2, Oracle Database

Appliance X4-2, or Oracle Database Appliance X5-2, go to “Servicing Oracle Database

Appliance X3-2/X4-2/X5-2 CRUs” on page 61 .

This section includes information on how to service the following Oracle Database Appliance

(original version) CRUs:

“Server Node CRU Component Locations” on page 62

“Servicing Memory Modules (DIMMs) (CRU)” on page 63

“Servicing PCIe Risers (CRU)” on page 72

“Servicing PCIe Cards (CRU)” on page 75

“Servicing the Server Node Battery (CRU)” on page 83

Server Node CRU Component Locations

Each server node (also called a system controller) in Oracle Database Appliance (original version) includes the following replaceable components.

62 Oracle Database Appliance Service Manual • February 2016

Servicing Oracle Database Appliance (Original Version) CRUs

4

5

2

3

Callout

1

Description

DDR3 Memory DIMMs (12)

PCIe Cards Mounted on PCIe Riser

PCIe Riser

Internal HBA PCIe Card

Battery

Servicing Memory Modules (DIMMs) (CRU)

Each server node in Oracle Database Appliance (original version) is provisioned with twelve

1333 MHz or 1600 MHz DDR3, 8GB dual rank DIMMs, for a total of 96GB.

The server node supports a maximum memory speed of 1333 MHz, even if 1600 MHz DIMMs are installed.

Chapter 4 • Servicing CRUs That Require Server Node Power Off 63

Servicing Oracle Database Appliance (Original Version) CRUs

Before replacing a DIMM see the following:

DIMM and CPU physical layout.

For details, see

“DIMM and CPU Physical Layout” on page 64

.

Instructions for removing a faulty DIMM.

For details, see

“Remove Faulty DIMMs” on page 65 .

Instructions for installing a DIMM.

For details, see

“Install DIMMs” on page 68

.

Memory Error Correction and Parity

For details, see

“Error Correction and Parity Protection” on page 71

.

Caution -

These procedures require you to handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in

“Performing Electrostatic Discharge and Antistatic

Prevention Measures” on page 34 .

DIMM and CPU Physical Layout

Each processor in Oracle Database Appliance (original version) has six DIMM slots numbered

D0 through D5. D0 is the closest to the processor and D5 is the farthest.

Each slot should contain a 1333 MHz or 1600 MHz DDR3, 8GB dual rank DIMM. No other configurations are supported.

The server node supports a maximum memory speed of 1333 MHz, even if it is configured with

1600 MHz DIMMs.

If the system contains a mixture of 1333 MHz and 1600 MHz DIMMs, then P0 and P1 should be configured the same, so that both sides are symmetrical. For example, if you install only two

1600 MHz DIMMs, they should go into P0, D0 and P1, D0.

The following picture shows the physical layout of the DIMMs and CPUs. When viewing the server node from the front, CPU0 (P0) is on the right.

64 Oracle Database Appliance Service Manual • February 2016

Remove Faulty DIMMs

Each processor socket supports three independent memory channels labeled channel A, B, and C, where channel A is closest to the processor socket. Each channel supports two DIMM slots, is controlled by an independent memory controller, and operates independent of the other channels.

Remove Faulty DIMMs

Note -

The DDR3 memory modules (DIMMs) are customer-replaceable units (CRUs) and do not require an Oracle-qualified service person for replacement.

1.

Prepare the server node for service.

a.   

Attach an antistatic wrist strap.

See “Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

b.   

Remove the server node from the system.

Power is removed from the server node when you remove it from the system. See

“Removing Server Nodes From the System Chassis” on page 34 .

c.   

Remove the server node top cover.

See “Removing the Server Node Top Cover” on page 35

.

Chapter 4 • Servicing CRUs That Require Server Node Power Off 65

Remove Faulty DIMMs

2.

Identify the faulty DIMM(s).

a.   

To identify the location of a faulty DIMMs, press the Fault Remind button on the motherboard.

Note -

When the Fault Remind button is pressed, the Fault Remind Power Good LED lights green to indicate that there is sufficient voltage present in the fault remind circuit to light the fault LEDs. If this LED fails to light when you press the Fault Remind button, the capacitor powering the fault remind circuit has lost its charge. This can happen if the Fault Remind button is pressed for a long time with fault LEDs lit or if the server node has been out of the chassis for more then 15 minutes.

Callout

1

2

Description

Fault Remind Button

Fault Remind Power Good LED (green)

b.    Note the location of faulty DIMMs.

66 Oracle Database Appliance Service Manual • February 2016

The amber DIMM fault LEDs light if the adjacent DIMM is faulty.

Remove Faulty DIMMs

3.

If the DIMM fault LED is off, the DIMM is operating properly.

If the DIMM fault Required LED is on (amber), the DIMM is faulty and should be replaced.

To remove the faulty DIMM(s), do the following: a.    Rotate both DIMM slot ejectors outward as far as they go.

The ejectors push the DIMM partially up.

Chapter 4 • Servicing CRUs That Require Server Node Power Off 67

Install DIMMs

b.   

Carefully lift the DIMM straight up to remove it from the socket.

4.

2

3

Callout

1

Description

DIMM connector slot

DIMM connector key

DIMM ejector lever

Replace each faulty DIMM with either another DIMM of the same rank size.

For DIMM replacement instructions, see “Install DIMMs” on page 68 .

Caution -

Do not operate the system with an empty DIMM slot. If you remove a DIMM, you must replace it before starting the server.

Install DIMMs

1.

2.

Unpack the replacement DIMMs and place them on an antistatic mat.

Ensure that the replacement DIMMs match the system requirements.

The system supports only 1333 MHz or 1600 MHz DDR3, 8GB, dual rank DIMMs obtained from Oracle.

68 Oracle Database Appliance Service Manual • February 2016

Install DIMMs

3.

4.

For the best performance, if you combine 1333 MHz and 1600 MHz DIMMs in a single system, they should be configured so that P0 and P1 have the same mixture, in the same DIMM slots.

For example, in a 1333 MHz system, if you replace P0, D0 with a 1600 MHz DIMM, you should also replace P1, D0 with a 1600 MHz DIMM.

The server node supports a maximum memory speed of 1333 MHz, even if 1600 MHz DIMMs are installed.

Ensure that the ejector tabs are in the open position.

Align the replacement DIMM with the connector.

Chapter 4 • Servicing CRUs That Require Server Node Power Off 69

Install DIMMs

Align the notch in the DIMM with the key in the connector. The notch ensures that the DIMM is oriented correctly.

5.

6.

7.

Push the DIMM into the connector until the ejector tabs lock the DIMM in place.

If the DIMM does not easily seat into the connector, verify that the notch in the DIMM is aligned with the key in the connector as shown above. If the notch is not aligned, damage to the

DIMM might occur.

Repeat Step 3 through Step 5 until all replacement DIMMs are installed.

Return the server node to operation.

70 Oracle Database Appliance Service Manual • February 2016

Install DIMMs

8.

a.   

Install the server node top cover.

See “Installing the Server Node Top Cover” on page 139 .

b.    Install the server node into the system.

See “Installing a Server Node Into the System Chassis” on page 140

.

c.    Power on the server node.

See “Powering On Oracle Database Appliance (Original Version)” on page 142

.

Clear the DIMM faults.

a.   

Log in to the server node Oracle ILOM CLI as root.

b.    To view server node faults, type the following command:

->

show /SP/faultmgmt

Oracle ILOM lists all known faults. For example:

SP/faultmgmt

Targets:

0 (/SYS/MB/P0/D2)

Properties:

Commands: cd show

c.   

To clear the DIMM fault, type the following command:

->

set /SYS/MB/P

x/D

n

clear_fault_action=true

For example, to clear a fault on the DIMM in location D2 on CPU0:

->

set /SYS/MB/P0/D2 clear_fault_action=true

Are you sure you want to clear /SYS/MB/P0 (y/n)?

y

Set 'clear_fault_action' to 'true'

Error Correction and Parity Protection

The server node's processor provides parity protection on its internal cache memories, and error-correcting code (ECC) protection of the data. The server node detects and posts the following errors to the Oracle ILOM event log:

Correctable and uncorrectable memory ECC errors

Uncorrectable CPU internal errors

Chapter 4 • Servicing CRUs That Require Server Node Power Off 71

Remove PCIe Riser From Server Nodes

Advanced ECC corrects up to 4 bits in error on nibble boundaries, as long as they are all in the same DRAM. If a DRAM fails, the DIMM continues to function.

To clear a fault once the faulty DIMM has been replaced, type the following in the Oracle

ILOM CLI:

->

set clear_fault_action=true

For more information on clearing DIMM faults, see the Oracle Integrated Lights Out Manager

(Oracle ILOM) 3.0 Documentation Collection: http://www.oracle.com/goto/ILOM/docs

.

Servicing PCIe Risers (CRU)

PCIe cards in Oracle Database Appliance (original version) are installed on a vertical riser. You must remove the riser to remove and replace a PCIe card. Also, you must remove the PCIe riser when replacing the motherboard.

This section includes:

“Remove PCIe Riser From Server Nodes” on page 72

“Install PCIe Riser in Server Nodes” on page 74

Caution -

These procedures require that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in

“Performing Electrostatic Discharge and Antistatic

Prevention Measures” on page 34 .

Remove PCIe Riser From Server Nodes

1.

Prepare the server node for service.

a.   

Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

b.   

Remove the server node from the system.

Power is removed from the server node when you remove it from the system. See

“Removing Server Nodes From the System Chassis” on page 34

.

c.    Remove the server node top cover.

See

“Removing the Server Node Top Cover” on page 35

.

72 Oracle Database Appliance Service Manual • February 2016

Remove PCIe Riser From Server Nodes

2.

3.

4.

5.

If you are servicing a PCIe card, locate its position on the riser.

Disconnect any data cables connected to the cards on the PCIe riser being removed.

To disconnect a cable from a PCIe card, press the latch, push in toward the connector, and then pull out to remove the cable.

Note the location of all cables for reinstallation later.

Ensure that the latch adjacent to the location where PCIe riser is installed is in the open (down) position [1].

If the latch is in the closed position, it prevents you from removing the PCIe riser.

Loosen the three green captive Phillips screws that secure the PCIe riser to the server node [1].

Access these screws from the rear of the server node.

6.

7.

8.

Loosen the green captive Phillips screw that secures the PCIe riser to the motherboard [2].

To lift the PCIe riser out of the server node, grasp the front-most side plastic tab with one hand and the rear of the riser with the other hand, and lift it straight up and out of the server node [2].

Place the PCIe riser and any cards attached to it on an antistatic mat.

Chapter 4 • Servicing CRUs That Require Server Node Power Off 73

Install PCIe Riser in Server Nodes

Install PCIe Riser in Server Nodes

1.

2.

Before installing the PCIe riser, ensure that the latch adjacent to the location where PCIe riser is to be installed is in the open (down) position [2].

Install the PCIe riser.

a.    Ensure that any PCIe cards installed in the PCIe riser are properly seated, and that the card's locking bracket is flush with the recess in the riser and is engaging the locking tab.

For instructions for installing a PCIe card into a PCIe riser, see “Install PCIe Card in PCIe

Riser” on page 77

.

b.   

Lower the PCIe riser and any cards attached to it, into the server node [1].

c.    Push the PCIe riser down until its connector is seated into the connector on the motherboard.

d.    Tighten the green captive Phillips screw that secures the riser to the motherboard [1].

e.    Tighten the three green captive Phillips screws that secure the PCIe riser to the chassis [2].

Access these screws from the rear of the server node.

74 Oracle Database Appliance Service Manual • February 2016

Install PCIe Riser in Server Nodes

3.

4.

Return the server node to operation.

a.   

Install the server node top cover.

See “Installing the Server Node Top Cover” on page 139 .

b.    Install the server node into the system.

See “Installing a Server Node Into the System Chassis” on page 140

.

c.    Reconnect any data cables to the PCIe card connectors on the system rear panel.

d.    Power on the server node.

See “Powering On Oracle Database Appliance (Original Version)” on page 142

.

Clear PCIe riser faults.

a.   

Log in to the Oracle ILOM CLI as root.

b.    Type:

->

show /SP/faultmgmt

Oracle ILOM lists all known faults. For example:

SP/faultmgmt

Targets:

0 (/SYS/MB/RISER)

Properties:

Commands: cd show

c.   

To clear PCIe riser faults, use the set command. For example:

->

set /SYS/MB/RISER clear_fault_action=true

Are you sure you want to clear /SYS/MB/RISER (y/n)?

y

Set 'clear_fault_action' to 'true'

Servicing PCIe Cards (CRU)

This section describes servicing PCIe cards in Oracle Database Appliance (original version).

“PCIe Card Configuration” on page 76

“Remove PCIe Card From PCIe Riser” on page 76

“Install PCIe Card in PCIe Riser” on page 77

Chapter 4 • Servicing CRUs That Require Server Node Power Off 75

Remove PCIe Card From PCIe Riser

“Remove Primary HBA PCIe Card From Motherboard” on page 80

“Install Primary HBA PCIe Card in Motherboard” on page 81

PCIe Card Configuration

The Oracle Database Appliance (original version) PCIe expansion system includes one standalone low-profile slot on the motherboard and a PCIe riser with three slots. These are provisioned as follows:

Motherboard slot – A low-profile, dual-port SAS-2 HBA used internally

PCIe slot 2 – Dual-port SAS-2 HBA used internally

PCIe slot 1 – Quad-port 1-Gb Ethernet NIC

PCIe slot 0 – Dual-port 10-Gb Ethernet NIC

Caution -

If you replace a PCIe card, ensure the replacement is identical to the card you are replacing.

Remove PCIe Card From PCIe Riser

1.

Prepare the server node for service.

a.   

Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

b.    Remove the server node from the system.

Power is removed from the server node when you remove it from the system. See

“Removing Server Nodes From the System Chassis” on page 34

.

2.

3.

4.

c.   

Remove the server node top cover.

See

“Removing the Server Node Top Cover” on page 35

.

Locate the PCIe card in the PCIe riser that you want to remove.

See the "Oracle Database Appliance (Original Version) Back Panel" section of the Oracle

Database Owner's Guide for the location of the PCIe slots.

If necessary, make a note of where the PCIe cards are installed.

Disconnect all data cables from the PCIe card.

76 Oracle Database Appliance Service Manual • February 2016

Install PCIe Card in PCIe Riser

5.

6.

To disconnect a cable from the PCIe card, press the latch, push in toward the connector, and then pull out to remove the cable.

Note the location of all cables for reinstallation later.

Remove the PCIe riser.

See “Remove PCIe Riser From Server Nodes” on page 72

.

Remove the PCIe card from the riser.

a.    Carefully disconnect the PCIe card from the riser connector and remove it from the riser board connector.

b.    Place the PCIe card on an antistatic mat.

Install PCIe Card in PCIe Riser

1.

Unpack the replacement PCIe card and place it on an antistatic mat.

Chapter 4 • Servicing CRUs That Require Server Node Power Off 77

Install PCIe Card in PCIe Riser

2.

3.

4.

Locate the proper PCIe slot for the card you are replacing.

Remove the PCIe riser.

See

“Remove PCIe Riser From Server Nodes” on page 72 .

Insert the PCIe card into the correct slot on the riser.

a.   

Press the PCIe card until the locking bracket on the PCIe card is flush with the recessed area on the PCIe riser.

b.   

Slide the locking bracket down until it engages the PCIe riser locking tab.

Callout

1

2

3

Description

Recessed area on the PCIe riser

PCIe riser locking tab

PCIe card locking bracket

5.

Install the PCIe riser.

78 Oracle Database Appliance Service Manual • February 2016

Install PCIe Card in PCIe Riser

6.

7.

See “Install PCIe Riser in Server Nodes” on page 74

.

Reconnect any cables to the PCIe card that you unplugged during the removal procedure.

Return the server node to operation.

a.   

Install the server node top cover.

See “Install Server Node Top Cover” on page 139

.

8.

b.   

Install the server node into the system.

See “Install Server Node Into System Chassis” on page 140 .

c.   

Reconnect any data cables to the PCIe card connectors on the system rear panel.

d.   

Power on the server node.

See “Powering On Oracle Database Appliance (Original Version)” on page 142

.

Clear the PCIe card fault.

a.    Log in to the server node as root using the Oracle ILOM CLI.

b.   

To view server node faults, type the following command to list all known faults on the system:

->

show /SP/faultmgmt

Oracle ILOM lists all known faults, for example:

SP/faultmgmt

Targets:

0 (/SYS/MB/RISER/PCIE2)

Properties:

Commands: cd show

c.    To clear PCIe riser faults, use the set command. For example:

->

set /SYS/MB/RISER clear_fault_action=true

Are you sure you want to clear /SYS/MB/RISER (y/n)?

y

Set 'clear_fault_action' to 'true'

d.    To clear a PCIe card fault, use the set command. For example, to clear a fault on PCIe 2:

Chapter 4 • Servicing CRUs That Require Server Node Power Off 79

Remove Primary HBA PCIe Card From Motherboard

->

set /SYS/MB/RISER/PCIE2 clear_fault_action=true

Are you sure you want to clear /SYS/MB/RISER/PCIE2 (y/n)?

y

Set 'clear_fault_action' to 'true'

Remove Primary HBA PCIe Card From Motherboard

1.

Prepare the server node for service.

a.    Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

b.   

Remove the server node from the system.

Power is removed from the server node when you remove it from the system. See

“Removing Server Nodes From the System Chassis” on page 34

.

2.

c.    Remove the server node top cover.

See

“Removing the Server Node Top Cover” on page 35

.

Remove the primary PCIe card.

a.    Locate the internal PCIe card [1].

The internal PCIe card is located next to the rear-mounted disk drives.

b.    Disconnect the data cables from the PCIe card [1].

80 Oracle Database Appliance Service Manual • February 2016

Install Primary HBA PCIe Card in Motherboard

There are two data cables that connect the PCIe card to the server node connector that connects to disk drive backplane.

Note the location of all cables for reinstallation later.

To disconnect the cables from the internal PCIe card, press the latch, push in toward the connector, and then pull out to remove the cable.

c.   

Grasp the PCIe card and lift it up and out of the server node [2].

d.   

Place the PCIe card on an antistatic mat.

Install Primary HBA PCIe Card in Motherboard

1.

2.

Unpack the replacement PCIe card and place it on an antistatic mat.

Install the internal PCIe card.

a.    Locate the connector for the internal PCIe card [1].

The internal PCIe connector is located next to the rear-mounted disk drives.

b.    Align the notch on the PCIe card with the key on the motherboard connector

[1].

Chapter 4 • Servicing CRUs That Require Server Node Power Off 81

Install Primary HBA PCIe Card in Motherboard

c.   

Align the rear of the PCIe card with the support bracket located on the rear of the server node [1].

d.    Press down on the PCIe to seat it into the connector [1].

Caution -

If the notch and key are not aligned, damage to the PCIe card might occur.

Note -

To install the primary HBA into the HBA slot on the motherboard, a special PCI metal bracket is required. The standard low-profile metal bracket or full-height metal bracket must be removed from the PCIe card and replaced with the unique metal bracket that is provided with the system.

3.

4.

e.    Reconnect the cables to the PCIe card that you disconnected during the removal procedure [2].

Return the server node to operation.

a.   

Install the server node top cover.

See

“Install Server Node Top Cover” on page 139 .

b.   

Install the server node into the system.

See

“Install Server Node Into System Chassis” on page 140 .

c.    Power on the server node.

See

“Powering On Oracle Database Appliance (Original Version)” on page 142

.

Clear the primary HBA card fault.

a.   

Log in to the server node as root using the Oracle ILOM CLI.

b.   

To view server node faults, type the following command to list all known faults on the server node:

->

show /SP/faultmgmt

Oracle ILOM lists all known faults, for example:

SP/faultmgmt

Targets:

0 (/SYS/MB/HBA)

Properties:

Commands: cd show

82 Oracle Database Appliance Service Manual • February 2016

Remove Battery

c.    To clear the internal PCIe card fault, use the set command. For example:

->

set /SYS/MB/HBA clear_fault_action=true

Are you sure you want to clear /SYS/MB/HBA (y/n)?

y

Set 'clear_fault_action' to 'true'

Servicing the Server Node Battery (CRU)

The Oracle Database Appliance (original version) battery maintains the date and time for the Oracle ILOM service processor when the server node is removed from the system and, therefore, is powered off. If the server node fails to maintain the proper time when powered off, replace the battery.

Caution -

These procedures require that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you

follow antistatic practices as described in “Performing Electrostatic Discharge and Antistatic

Prevention Measures” on page 34

.

Remove Battery

1.

Prepare the server node for service.

a.    Attach an antistatic wrist strap.

See “Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

b.    Remove the server node from the system.

Power is removed from the server node when you remove it from the system. See

“Removing Server Nodes From the System Chassis” on page 34 .

2.

c.    Remove the server node top cover.

See “Removing the Server Node Top Cover” on page 35

.

Remove the battery.

a.    Place you finger between the battery and the server node side wall and push the battery away from the side wall.

Chapter 4 • Servicing CRUs That Require Server Node Power Off 83

Install Battery

b.   

Twist the battery (either clockwise or counter-clockwise) and lift it out.

Install Battery

1.

2.

3.

4.

5.

Unpack the replacement battery.

Press the new battery into the battery holder with the positive side (+) facing the server node side wall.

If the service processor is configured to synchronize with a network time server using the Network Time Protocol (NTP), the Oracle ILOM clock is reset as soon as the server node is powered on and connected to the network. Otherwise, proceed to the next step.

If the service processor is not configured to use NTP, you must reset the Oracle

ILOM clock using the Oracle ILOM CLI or the web interface.

For instructions, see the Oracle Integrated Lights Out Manager (Oracle ILOM) 3.0

Documentation Collection.

Return the server node to operation.

a.   

Install the server node top cover.

84 Oracle Database Appliance Service Manual • February 2016

See “Install Server Node Top Cover” on page 139

.

b.   

Install the server node into the system.

See “Install Server Node Into System Chassis” on page 140 .

c.   

Power on the server node.

See “Powering On Oracle Database Appliance (Original Version)” on page 142

.

Install Battery

Chapter 4 • Servicing CRUs That Require Server Node Power Off 85

86 Oracle Database Appliance Service Manual • February 2016

Servicing FRUs

The following topics describe how to service field-replaceable units (FRUs) for the Oracle

Database Appliance. You must power down the system and disconnect the AC power cords from the server before servicing any of these components.

Only Oracle authorized service personnel should service FRU components.

“Servicing Oracle Database Appliance X3-2/X4-2/X5-2 FRUs” on page 87

“Servicing Oracle Database Appliance (Original Version) FRUs” on page 94

Servicing Oracle Database Appliance X3-2/X4-2/X5-2 FRUs

This section describes how to service server node FRUs for Oracle Database Appliance X3-

2, Oracle Database Appliance X4-2, and Oracle Database Appliance X5-2. If you have Oracle

Database Appliance (original version), go to “Servicing Oracle Database Appliance (Original

Version) FRUs” on page 94 .

Only Oracle authorized service personnel should service FRU components.

Note -

Most of the links in the following table take you to instructions outside of the Oracle

Database Appliance library to the Sun Server X3-2, Sun Server X4-2, and Oracle Server X5-2 documentation libraries. Use your browser's Back button to return to the Oracle Database

Appliance library.

ODA X3-2

FRU Locations

Servicing Processors

ODA X4-2

FRU Locations

Servicing Processors

ODA X5-2

FRU Locations

Servicing Processors

Servicing the Disk Backplane Servicing the Disk Backplane Servicing the Disk Backplane

Servicing the Front Indicator Module Servicing the Front Indicator Module Servicing the Front Indicator Module

Servicing the Motherboard Servicing the Motherboard Servicing the Motherboard

Chapter 5 • Servicing FRUs 87

Servicing Oracle Database Appliance X3-2/X4-2/X5-2 FRUs

ODA X3-2

Servicing the SAS Cables

“Updating System_Identifier and/or FRU ID Information for a

Replacement Motherboard or Disk

Backplane” on page 88

“Component Fault

Management” on page 93

ODA X4-2

Servicing the SAS Cables

“Updating System_Identifier and/or FRU ID Information for a

Replacement Motherboard or Disk

Backplane” on page 88

“Component Fault

Management” on page 93

ODA X5-2

Servicing the SAS Cables

“Updating System_Identifier and/or FRU ID Information for a

Replacement Motherboard or Disk

Backplane” on page 88

“Component Fault

Management” on page 93

Updating System_Identifier and/or FRU ID

Information for a Replacement Motherboard or

Disk Backplane

This section is for Oracle field service personnel who replace FRU components, such as the motherboard and disk backplane, that contain special FRU ID information. This FRU

ID information includes the System_Identifier and Top Level Identifier (TLI). Maintaining the correct System_Identifier and TLI information in the system is important for the correct operation of the Oracle Database Appliance software and for warranty service.

System_Identifier:

This is an Oracle ILOM setting maintained in the service processor. By logging in to the Oracle

ILOM CLI as root, you can reset this value after replacing a server node's motherboard.

FRU ID information:

There are two levels of FRU ID information in Oracle Database Appliance:

Oracle Database Appliance TLI product and serial number

The component server node product and serial number

The FRU ID information is maintained in the motherboard (MB), disk backplane (DBP0) and power supply (PS0).

An Oracle Database Appliance assembled at the factory has the same appliance TLI product and TLI serial number for each bundled component (server nodes, storage shelves).

Components added later, such as the optional storage expansion shelf, might have a different

TLI.

Additionally, each server node has its own component-level product number and serial number maintained in the FRU ID.

The appliance TLI and server component numbers can be found on labels attached to the top of each appliance server node near the front and look similar to the following illustration:

88 Oracle Database Appliance Service Manual • February 2016

Update System_Identifier Information

Callout

1

2

Description

Server serial label

Oracle Database Appliance TLI label

If the appliance is in a rack where you cannot see the labels, slide a server node partway out on its rails, just far enough to see the information. Refer to

“Preparing Oracle Database Appliance

X3-2/X4-2/X5-2 for Service” on page 27 .

Note -

You only need to extend the server node a couple of inches on its slide rails to see the

TLI. You do not need to release any cables, or slide it to the extended maintenance position.

Choose a task to perform:

“Update System_Identifier Information” on page 89

“Update Disk Backplane or System FRU TLI Information” on page 91

Update System_Identifier Information

1.

2.

Perform the following steps to update the System_Identifier information after replacing a motherboard.

Log in as root to the service processor of the new motherboard using the Oracle

ILOM command line interface.

Set the system_identifier. For example, if you have a ODA X3-2, enter the following command: set /SP system_identifier="Oracle Database Appliance X3-2

TLI serial number"

Where TLI serial number is the Oracle Database Appliance TLI serial number used in common for both nodes of the appliance. Information stored in the system_identifier is used by the appliance software to confirm the server nodes are a matched pair. You can find the TLI serial

Chapter 5 • Servicing FRUs 89

Update System_Identifier Information

3.

4.

number on the top of the server (left front). See

“Updating System_Identifier and/or FRU ID

Information for a Replacement Motherboard or Disk Backplane” on page 88 for label

location.

Confirm that the information has been successfully updated by viewing the system_identifier

field. Enter the following command: show /System

The system information is displayed. For example:

/System

Targets:

Open_Problems (0)

Processors

Memory

Power

Cooling

Storage

Networking

PCI_Devices

Firmware

BIOS

Properties:

health = OK

health_details = -

open_problems_count = 0

type = Rack Mount

model = ODA X3-2

part_number = 12341003+2+1

serial_number = 5678FM0001

component_model = SUN FIRE X4170 M3

component_part_number = 7064195

component_serial_number = 1150FML00J

system_identifier = Oracle Database Appliance X3-2 5678FM0001

system_fw_version = 3.1.2.10.a

Confirm that the FRU TLI information is also correct for the system, as follows:

■ model:

should list the appliance model.

part_number:

should list the appliance TLI part number.

serial_number:

should list the appliance TLI serial number.

component_model:

should list the server node model.

component_part_number:

should list the server node part number.

component_serial_number:

should list the server node serial number.

90 Oracle Database Appliance Service Manual • February 2016

Update Disk Backplane or System FRU TLI Information

5.

If the information is correct, you are done and can log out. If the information

is not correct, proceed to “Update Disk Backplane or System FRU TLI

Information” on page 91

.

Update Disk Backplane or System FRU TLI Information

1.

2.

3.

4.

Perform the following steps to confirm or update the Oracle Database Appliance TLI and server

FRU ID information. This procedure must be performed when replacing the disk backplane board or when TLI or FRU ID information on the motherboard is not automatically updated after replacement.

Log in using the sunservice account (enabled through Escalation mode) to the service processor using the Oracle ILOM command line interface.

Upon successful log in, the Service Mode prompt is displayed:

#

Check the Oracle Database Appliance TLI information, enter the following command: setsvcid

The setsvcid command obtains backup TLI information stored in the system and displays it for confirmation. For example, on Oracle Database Appliance X3-2 you might see:

Reading fruid:///SYS/DBP0...

Top Level Product Name ['ODA X3-2']:

Top Level PPN ['12341003+2+1']:

Top Level PSN ['5678FM0001']:

Top Level Product Name: ODA X3-2

Top Level PPN: 12341003+2+1

Top Level PSN: 5678FM0001

Is the above correct? (y|n) [n]:

If the information displayed is correct, type

Y

and press Enter. If the information is not correct, type

N

and enter the correct information found on the Oracle

Database Appliance TLI label on the top left of the server (see

“Updating

System_Identifier and/or FRU ID Information for a Replacement Motherboard or

Disk Backplane” on page 88 ).

The following message is displayed:

Writing fruid:///SYS/DBP0... You will need to reboot the SP for these changes to take full effect.

Check the component server FRU information, enter the following command: setpsnc

Chapter 5 • Servicing FRUs 91

Update Disk Backplane or System FRU TLI Information

5.

6.

7.

8.

9.

The setpsnc command obtains backup component server FRU information stored in the system and displays it for confirmation. For example, on Oracle Database Appliance X3-2 which contains two Sun Server X3-2 (formerly known as Sun Fire X4170 M3) nodes you might see:

Reading fruid:///SYS/DBP0...

PPN ['7064195']:

PSN ['1150FML00J']:

Product Name ['SUN FIRE X4170 M3']:

PPN: 7064195

PSN: 1150FML00J

Product Name: SUN FIRE X4170 M3

Is the above correct? (y|n) [n]:

If the information displayed is correct, type

Y

and press Enter. If the information is not correct, type

N

and enter the correct information found on the server serial label on the top left of the server (see

“Updating System_Identifier and/or FRU ID

Information for a Replacement Motherboard or Disk Backplane” on page 88

).

The following message is displayed:

Writing fruid:///SYS/DBP0... You will need to reboot the SP for these changes to take full effect.

Reboot the SP using the following command: reboot

Rebooting the SP will automatically log you off.

After the service processor reboots, log back in to sunservice account using the command line interface.

Upon successful log in, the Service Mode prompt is displayed:

#

Confirm that the Oracle Database Appliance TLI information is correct. Enter the following command: showsvcid

The system information is displayed. For example:

Top Level Product Manufacturer: Oracle Corporation

Top Level Product Name: ODA X3-2

Top Level PPN: 12341003+2+1

Top Level PSN: 5678FM0001

Confirm that the component server FRU information is correct. Enter the following command:

92 Oracle Database Appliance Service Manual • February 2016

Update Disk Backplane or System FRU TLI Information

10.

showpsnc

The system information is displayed. For example:

Primary: fruid:///SYS/DBP0

Backup 1: fruid:///SYS/MB

Backup 2: fruid:///SYS/PS0

Element | Primary | Backup1 | Backup2

------------------+-------------------+-------------------+-------------------

PPN 7064195 7064195 7064195

PSN 1150FML00J 1150FML00J 1150FML00J

Product Name SUN FIRE X4170 M3 SUN FIRE X4170 M3 SUN FIRE X4170 M3

If the information is correct, log out. If the information is not correct (does not match the information on the Oracle Database Appliance TLI or server serial labels), repeat the process for information that is missing or incorrect.

Component Fault Management

Typically, when a faulty component is replaced and the server returned to service, the fault state of the component in Oracle ILOM is automatically cleared and the component Service Required indicator will turn off. This is the default behavior for all components that have an embedded

FRU serial number in the component firmware.

For replaced components that do not have an embedded FRU serial number, or do not automatically clear their fault state after the component has been repaired and the server is returned to service, you can use Oracle ILOM command line interface to manually clear the fault state. Use the following syntax:

set /

path_to_target clear_fault_action=true

Where path_to_target is the path to the component (such as a DIMM) that had the fault.

In addition, the Fault Management shell can also be used. Use of the Fault Management shell is reserved for Oracle Service. For more information on component fault management, see:

Using fmadm to Administer Active Sun Hardware Faults (http://docs.oracle.com/cd/

E24707_01/html/E24528/z400390c1426287.html#scrolltoc

) in the Oracle Integrated Lights

Out Manager Documentation Library.

Chapter 5 • Servicing FRUs 93

Servicing Oracle Database Appliance (Original Version) FRUs

Servicing Oracle Database Appliance (Original Version)

FRUs

This section describes how to service server node FRUs for Oracle Database Appliance

(original version). If you have Oracle Database Appliance X3-2, Oracle Database Appliance

X4-2, or Oracle Database Appliance X5-2, go to

“Servicing Oracle Database Appliance X3-2/

X4-2/X5-2 FRUs” on page 87 .

Note -

Only Oracle authorized service personnel should service FRU components.

“Removing and Installing the Air Duct (FRU)” on page 94

“Servicing Processors (CPUs) (FRU)” on page 96

“Servicing the Boot Disk Backplane (FRU)” on page 103

“Servicing the Power Distribution Board (FRU)” on page 105

“Servicing the Disk Midplane Module (FRU)” on page 109

“Servicing the Disk Midplane Module HDD Cable (FRU)” on page 115

“Servicing the Front Indicator Panels (FRU)” on page 117

“Servicing Server Node Cables” on page 122

“Servicing the Motherboard Assembly (FRU)” on page 132

Removing and Installing the Air Duct (FRU)

The air duct for the Oracle Database Appliance (original version) must be removed to service the CPUs.

The air duct is a FRU and can only be replaced by an Oracle-qualified service technician.

Caution -

Equipment overheating. Ensure that the air duct is installed correctly before powering on the server.

This section includes the following topics:

“Remove Air Duct” on page 94

“Install Air Duct” on page 96

Remove Air Duct

1.

Prepare the server node for service.

94 Oracle Database Appliance Service Manual • February 2016

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a.   

Attach an antistatic wrist strap.

See “Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

b.   

Remove the server node from the system.

See “Removing Server Nodes From the System Chassis” on page 34

.

Power is removed from the server node when you remove it from the system.

2.

c.   

Remove the server node top cover.

See “Removing the Server Node Top Cover” on page 35

.

Remove the air duct.

a.   

From the rear of the server node, grasp the middle/rear of the air duct with your right hand and lift it up to a 45 degree angle [1].

The air duct swings up and away from the rear of the system.

b.   

Grasp the left end of the plastic air duct with your left hand to hold it at a 45 degree angle, and with your right hand press gently down on the middle of the air duct until it bends enough to disengage its left hinge from its socket

[2].

c.   

Remove the air duct's right hinge from its socket and set the air duct aside

[2].

Chapter 5 • Servicing FRUs 95

Install Air Duct

Install Air Duct

Caution -

Equipment overheating. Ensure that the air duct is installed correctly before powering on the server.

1.

Install the air duct into the chassis.

a.    From the rear of the server node, insert the air duct's right hinge into the right-side socket [2], and place the left hinge on top of the left-side socket.

b.    Grasp the left end of the air duct with your left hand to hold it at a 45 degree angle, and, with your right hand, press gently down on the middle of the air duct until it bends enough to insert the left hinge into the left-side socket [2].

c.   

Carefully lower the air duct to its closed position, with particular attention given to the SAS cables [1].

Ensure that the openings on each side of the air duct fit around the cables and not on top of them.

Caution -

Equipment overheating. Verify that the air duct is fully closed.

2.

Return the server node to operation.

a.    Install the server node top cover.

See

“Installing the Server Node Top Cover” on page 139 .

b.    Install the server node into the system.

See

“Installing a Server Node Into the System Chassis” on page 140

.

c.   

Power on the server node.

See

“Powering On Oracle Database Appliance (Original Version)” on page 142

.

Servicing Processors (CPUs) (FRU)

This section includes information on servicing CPUs in Oracle Database Appliance (original version).

The CPU is a FRU and can only be replaced by an Oracle-qualified service technician.

96 Oracle Database Appliance Service Manual • February 2016

Remove Processor (CPU)

Caution -

Equipment damage. These procedures require that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

This section includes the following topics:

“Remove Processor (CPU)” on page 97

“Install Processor (CPU)” on page 100

Remove Processor (CPU)

1.

2.

Prepare the server node for service.

a.    Attach an antistatic wrist strap.

See “Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

b.    Remove the server node from the system.

Power is removed from the server node when you remove it from the system. See

“Removing Server Nodes From the System Chassis” on page 34 .

c.    Remove the server node top cover.

See “Removing the Server Node Top Cover” on page 35

.

d.    Remove the air duct.

See “Remove Air Duct” on page 94 .

Remove the CPU.

a.    Identify which CPU to remove.

b.    To identify the location of the faulty CPU, press the Fault Remind button on the motherboard.

Note -

When the Fault Remind button is pressed, the Fault Remind Power Good indicator

(LED) lights green to indicate that there is sufficient voltage present in the fault remind circuit to light the fault indicators. If this indicator fails to light when you press the Fault Remind button, the capacitor powering the fault remind circuit has lost its charge. This can happen if the

Fault Remind button is pressed for a long time with fault indicators lit or if the server node has been out of the chassis for more then 15 minutes.

c.    The fault LED for the faulty CPU lights.

Chapter 5 • Servicing FRUs 97

Remove Processor (CPU)

The fault LED is located next to the CPU.

If CPU fault LED is off: CPU is operating properly.

If CPU fault LED is on (amber): CPU is faulty and should be replaced.

Viewing the server node from the front, CPU0 (P0) is on the right side of the server node.

d.    Using a Phillips screwdriver, turn one captive screw on the heatsink counterclockwise two full turns, then turn the other screw two full turns, and keep alternating between the two screws until they are removed [2].

e.    Twist the heatsink slightly to break the grease seal, then lift it off and place it upside down on a flat surface to prevent the thermal grease from contaminating other components.

f.    Using the wipes supplied with the replacement CPU, carefully clean the thermal grease from both the bottom of the heatsink and the top of the CPU.

Caution -

Equipment damage. When cleaning the top of the CPU, be careful not to get the thermal grease on the CPU socket and associated components.

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Caution -

Equipment damage. Failure to clean the heatsink and CPU prior to removing the

CPU could result in the accidental contamination of the CPU socket or other components.

Also, be careful not to get the grease on your fingers as this could result in contamination of components.

g.    Disengage the CPU release lever by pushing down and moving it to the side away from the CPU, and then rotating the lever upward [3].

h.    Raise the pressure frame on the CPU to the open position [3].

i.    Use your index finger to carefully lift up the edge of the CPU or protective cap that is farthest from the socket alignment slots [4], then firmly grasp both sides of the CPU or protective cap with your thumb and index finger on your other hand [4], and carefully lift the CPU or protective cap up and out of the socket [5].

Chapter 5 • Servicing FRUs 99

Install Processor (CPU)

Caution -

Equipment overheating.Whenever you remove a heatsink, you should replace it or install a CPU filler before you return the server to operation; otherwise, the system might overheat due to improper airflow.

Install Processor (CPU)

1.

2.

3.

Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

Unpack the replacement CPU.

The CPU replacement kit includes a new CPU, wipes, and a tube of thermal grease.

Install the CPU.

a.    Grasp the sides of the CPU firmly with your thumb and index finger, tilt it at a 45 degree angle, orient it with the socket alignment tabs [2], carefully lower the end of the CPU with the alignment tabs into the socket [3], support the

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raised end of the CPU with the index finger on your other hand, and lower the CPU into the socket [3].

b.   

Lower the pressure frame to the closed position [4].

Ensure that the pressure frame sits flat around the periphery of the CPU.

c.   

Engage the release lever by rotating it downward and slipping it under the catch [4].

d.   

Ensure that there is no debris on the top of the CPU die.

e.   

Use the syringe (supplied with the new or replacement CPU) to apply approximately 0.1 ml of thermal grease to the center of the top of the CPU.

Do not distribute the grease.

f.   

Orient the heatsink so that the DIMM SIDE label on the top of the heatsink is facing the memory modules (DIMMs) and the two captive Phillips screws align with the mounting studs.

Chapter 5 • Servicing FRUs 101

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4.

Each heatsink is labeled to indicate which side of the heatsink faces the memory modules

(DIMMs) when the heatsink is properly oriented.

g.    Tighten the two Phillips screws alternately two full turns at a time until the screws are fully seated [5].

Return the server node to operation.

a.    Install the air duct.

See

“Install Air Duct” on page 96

.

b.   

Install the server node top cover.

See

“Install Server Node Top Cover” on page 139 .

c.    Install the server node into the system.

See

“Install Server Node Into System Chassis” on page 140 .

5.

d.    Power on the server node.

See

“Powering On Oracle Database Appliance (Original Version)” on page 142

.

Clear the CPU faults.

a.   

Log in to the server node as root using the Oracle ILOM CLI.

b.    To view server node faults, type the following command to list all known faults on the system:

->

show /SP/faultmgmt

Oracle ILOM lists all known faults, for example:

SP/faultmgmt

Targets:

0 (/SYS/MB/P0)

Properties:

Commands: cd show

c.    To clear the fault, type the following command:

->

set /SYS/MB/P

n

clear_fault_action=true

For example, to clear a fault on P0:

->

set /SYS/MB/P0 clear_fault_action=true

Are you sure you want to clear /SYS/MB/P0 (y/n)?

y

102 Oracle Database Appliance Service Manual • February 2016

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Set 'clear_fault_action' to 'true'

Servicing the Boot Disk Backplane (FRU)

The Oracle Database Appliance (original version) boot disk backplane (BDB) serves as an interface between the motherboard and the rear-mounted disk drives.

The boot disk backplane is a FRU and can only be replaced by an Oracle-qualified service technician.

Caution -

Equipment damage. These procedures require that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

This section includes:

“Remove Boot Disk Backplane” on page 103

“Install Boot Disk Backplane” on page 104

Remove Boot Disk Backplane

1.

Prepare the server node for service.

a.    Attach an antistatic wrist strap.

See “Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

2.

3.

b.    Remove the server node from the system.

Power is removed from the server node when you remove it from the system. See

“Removing Server Nodes From the System Chassis” on page 34 .

c.    Remove the server node top cover.

See “Removing the Server Node Top Cover” on page 35

.

Unseat the boot disk drives.

See “Remove a Boot Drive” on page 52

.

Remove the boot disk backplane.

Chapter 5 • Servicing FRUs 103

Install Boot Disk Backplane

a.   

Disconnect the power and data cables [1].

4.

b.    Remove the four Phillips screws that secure the boot disk backplane to the rear-mounted disk drives assembly and remove the backplane [2].

Place the boot disk backplane on an antistatic mat.

Install Boot Disk Backplane

1.

2.

Install the boot disk backplane.

a.   

Position the boot disk backplane on the rear-mounted disk drives assembly and install and tighten the four Phillips screws to secure the backplane [2].

b.    Reconnect the power cable and the data cables [1].

Return the server node to operation.

a.    Re-seat the boot disk drives.

See

“Install a Boot Drive” on page 53

.

b.    Install the server node top cover.

See

“Install Server Node Top Cover” on page 139 .

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c.   

Install the server node into the system.

See “Install Server Node Into System Chassis” on page 140 .

d.    Power on the server node.

See “Powering On Oracle Database Appliance (Original Version)” on page 142

.

Servicing the Power Distribution Board (FRU)

The Oracle Database Appliance (original version) power distribution board (PDB) distributes power from the power supplies to all system components.

The power distribution board is a FRU and can only be replaced by an Oracle-qualified service technician.

Caution -

Equipment damage. Follow antistatic precautions as described in

“Performing

Electrostatic Discharge and Antistatic Prevention Measures” on page 34

. Do not touch the components along their connector edges.

Caution -

Equipment damage. Remove all power from the system before removing or installing the power distribution board. Power down both server nodes (also called system controllers) and disconnect the power cords from the system before performing these

procedures. For instructions, see “Shutting Down a Server Node and Powering Off the

System” on page 31

.

This section includes:

“Remove Power Distribution Board” on page 105

“Install Power Distribution Board” on page 107

Remove Power Distribution Board

1.

Prepare the system for service.

a.    Power off the system.

See “Shutting Down a Server Node and Powering Off the System” on page 31 .

b.   

Disconnect the power cords from the system.

Chapter 5 • Servicing FRUs 105

Remove Power Distribution Board

c.   

If the system is installed in a rack, remove it.

For information on racking the system chassis, see the Oracle Database Appliance

Owner's Guide.

d.   

Remove both power supplies from the system.

See

“Remove a Power Supply” on page 58

.

2.

3.

4.

e.   

Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

Remove both server nodes from the system.

See

“Removing Server Nodes From the System Chassis” on page 34 .

Remove the middle section of the system top cover.

See

“Removing the Middle Section of the System Top Cover” on page 36

.

Remove the power distribution board.

a.   

Disconnect the ribbon cable connector on the power distribution board [1].

The ribbon cable is located between the power distribution board and the chassis side wall.

It connects the power distribution board to the disk midplane.

b.   

Remove the two Phillips screws that secure the power distribution board to the chassis [2].

You access the screws through two holes in the side of the chassis.

c.   

Carefully remove the chassis interlock switch connector from the power distribution board [3].

To gain access to the chassis interlock switch connector, grasp the power distribution board with both hands, slide it to the rear of the system chassis to unplug it from the disk midplane module, and lift it up until you can grasp and remove the connector.

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d.   

Lift the power distribution board out of the system chassis [4] and place it on the antistatic mat.

Install Power Distribution Board

1.

Install the power distribution board into the system chassis.

a.    Lower the power distribution board partially into the system [1].

Chapter 5 • Servicing FRUs 107

Install Power Distribution Board

b.   

Reconnect the chassis interlock switch cable [2].

c.    Align the power distribution board with the two power connectors on the disk midplane module and slide the power distribution board forward until the connectors seat.

d.    To secure the power distribution board to the system, use the holes in the system side wall to access and tighten the two Phillips screws [3].

2.

e.    Reconnect the power distribution board ribbon cable [4].

Return the system to operation.

a.    Install both server nodes into the system.

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See “Installing a Server Node Into the System Chassis” on page 140

.

b.   

Install the middle section of the top cover.

Install and tighten the Phillips screws that secure the middle section of the top cover to the system chassis.

c.    Install both power supplies into the system.

See “Install a Power Supply” on page 59

.

d.    If the system was installed in a rack, reinstall it into the rack.

See the Oracle Database Appliance Owner's Guide for instructions.

e.    Reconnect the power cords to the system and power on the system.

See “Powering On Oracle Database Appliance (Original Version)” on page 142

.

Servicing the Disk Midplane Module (FRU)

The Oracle Database Appliance (original version) disk midplane interconnects the front disk drives to the server nodes, the front indicator modules, and the power distribution board (PDB).

The disk midplane board is a FRU and can only be replaced by an Oracle-qualified service technician.

Caution -

Equipment damage. Follow antistatic precautions as described in

“Performing

Electrostatic Discharge and Antistatic Prevention Measures” on page 34

. Do not touch the components along their connector edges.

Caution -

Equipment damage. Remove all power from the system before removing or installing the power distribution board. Power down both server nodes (also called system controllers) and disconnect the power cords from the system before performing these

procedures. For instructions, see “Shutting Down a Server Node and Powering Off the

System” on page 31

.

This section includes:

“Remove Disk Midplane Module” on page 109

“Install Disk Midplane Module” on page 113

1.

Remove Disk Midplane Module

Prepare the system for service.

Chapter 5 • Servicing FRUs 109

Remove Disk Midplane Module

a.   

Power off the system.

See

“Shutting Down a Server Node and Powering Off the System” on page 31 .

b.   

Disconnect the power cords from the system.

c.   

If the system is installed in a rack, remove it.

See the Oracle Database Appliance Owner's Guide for information on racking the system chassis.

d.   

Remove both power supplies from the system.

See

“Remove a Power Supply” on page 58

.

2.

3.

4.

5.

e.   

Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

Remove all of the front storage drives.

See

“Remove a Storage Drive” on page 50

.

Remove both server nodes from the system.

See

“Removing Server Nodes From the System Chassis” on page 34 .

Remove the middle section of the system top cover.

See

“Removing the Middle Section of the System Top Cover” on page 36

.

Loosen the two captive Phillips screws that secure the side-wall cover to the chassis and remove the cover.

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The side-wall cover is positioned under the middle section of the system top cover. Before you can remove the side-wall cover, you must remove the middle section of the system top cover.

6.

7.

Remove the power distribution board.

See “Remove Power Distribution Board” on page 105

.

Remove the disk midplane module.

a.    Before disconnecting the two front indicator module (FIM) cable connectors from the disk midplane module, label them [1].

Chapter 5 • Servicing FRUs 111

Remove Disk Midplane Module

The lower connector on the disk midplane is for SN0 and the upper connector is for SN1.

b.   

Disconnect the two FIM cable connectors from the disk midplane module [1].

c.    Remove the Phillips screw that secures the disk midplane module to the disk drive cage [2].

d.    To remove the disk midplane module from the system chassis, lift the board up about 0.25 inches (6.35 mm) to clear the standoffs that hold it in place [3].

To remove the board, you might need to move the bottom of the board away from the disk drive cage to disengage the standoff located at the top left corner of the board. Then, you should be able to lift the board up and out of the system.

There are four columns of standoffs, four in the left-most column and three in each of the remaining columns.

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e.   

Lift the disk midplane module up and out of the system [4].

f.   

Place the board on an antistatic mat.

Install Disk Midplane Module

1.

Install the disk midplane module.

a.    Move the front indicator module (FIM) cable connectors toward the rear of the system so that the disk midplane module is not installed over them.

b.    Lower the disk midplane module in the system chassis [1].

c.    Position the disk midplane module against the disk drive cage, tilting the top slightly forward so that it fits over the top-most standoff on the left side and then position board so that it fits over the remaining 12 standoffs, then push downward on the board to engage the standoffs [2].

d.    To secure the disk midplane module to the disk drive cage, install the

Phillips screw [3].

e.    Reconnect the two FIM cable connectors to the receptacles on the disk midplane module [4].

Chapter 5 • Servicing FRUs 113

Install Disk Midplane Module

Ensure that the FIM connectors are properly connected. The lower connector on the disk midplane is for SN0 and the upper connector is for SN1.

2.

3.

4.

5.

Install the power distribution board into the system.

See

“Install Power Distribution Board” on page 107 .

Position the side-wall cover into the chassis and tighten the two captive Phillips screws to secure the side-wall cover to the chassis.

Install the middle section of the system's top cover.

Install and tighten the Phillips screws that secure the middle section of the top cover to the system chassis.

Reinstall all of the front storage drives.

See

“Install Storage Drive” on page 51

.

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6.

7.

Reinstall both server nodes into the system.

See “Installing a Server Node Into the System Chassis” on page 140

.

Return the system to operation.

a.    Install both power supplies into the system.

See “Install a Power Supply” on page 59

.

b.    If the system was installed in a rack, reinstall it into the rack.

See the Oracle Database Appliance Owner's Guide for instructions.

c.   

Reconnect the power cords to the system and power on the system.

See “Powering On Oracle Database Appliance (Original Version)” on page 142

.

Servicing the Disk Midplane Module HDD Cable

(FRU)

The Oracle Database Appliance (original version) HDD cable connects the power distribution board to the disk midplane module.

The disk midplane module HDD cable is a FRU and can only be replaced by an Oraclequalified service technician.

Caution -

Equipment damage. Remove all power from the system before removing or installing the disk midplane module HDD cable. Power down both server nodes (also called system controllers) and disconnect the power cords from the system before performing these procedures. For instructions, see

“Shutting Down a Server Node and Powering Off the

System” on page 31

.

The following topics are covered in this section:

“Remove Disk Midplane Module HDD Cable” on page 115

“Install Disk Midplane Module HDD Cable” on page 116

Remove Disk Midplane Module HDD Cable

1.

Prepare the system for service.

a.   

Power off the system.

Chapter 5 • Servicing FRUs 115

Install Disk Midplane Module HDD Cable

See

“Shutting Down a Server Node and Powering Off the System” on page 31 .

b.    Disconnect the power cords from the system.

c.    If the system is installed in a rack, remove it.

See the Oracle Database Appliance Owner's Guide for instructions.

2.

3.

4.

d.    Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

Remove the middle section of the system top cover.

See

“Removing the Middle Section of the System Top Cover” on page 36

.

Disconnect the HDD ribbon cable connector located on the power distribution board [1]).

Disconnect the HDD ribbon cable connector located on the disk midplane module [2].

Install Disk Midplane Module HDD Cable

1.

Reconnect the HDD ribbon cable connector located on the disk midplane module

[2]).

116 Oracle Database Appliance Service Manual • February 2016

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2.

3.

Reconnect the HDD ribbon cable connector located on the power distribution board [1].

Return the system to operation.

a.    Install the middle section of the system top cover.

Install and tighten the Phillips screws that secure the middle section of the top cover to the system chassis.

b.   

If the system was installed in a rack, reinstall it into the rack.

See the Oracle Database Appliance Owner's Guide for instructions.

c.    Reconnect the power cords to the system and power on the system.

See “Powering On Oracle Database Appliance (Original Version)” on page 142

.

Servicing the Front Indicator Panels (FRU)

The Oracle Database Appliance (original version) front indicator panels contain the LEDs and indicators on the front of the system. Each server node has its own front indicator panel, which sits behind the ears on the system chassis.

The front indicator panels are FRUs and can only be replaced by an Oracle-qualified service technician.

Caution -

Equipment damage. Remove all power from the system before removing or installing the disk midplane module HDD cable. Power down both server nodes (also called system controllers) and disconnect the power cords from the system before performing these procedures. For instructions, see

“Shutting Down a Server Node and Powering Off the

System” on page 31

.

The following topics are covered in this section:

“Remove Front Indicator Panel” on page 117

“Install Front Indicator Panel” on page 120

Remove Front Indicator Panel

1.

Prepare the system for service.

a.    Power off the system (both server nodes).

Chapter 5 • Servicing FRUs 117

Remove Front Indicator Panel

See

“Shutting Down a Server Node and Powering Off the System” on page 31 .

b.   

Disconnect the power cords from the system.

c.   

If the system is installed in a rack, remove it.

See the Oracle Database Appliance Owner's Guide for information on racking the system chassis.

3.

4.

5.

2.

d.   

Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

Remove the adjacent disk drives [1].

Be sure to mark them so that you can return them to the correct drive bays later.

Unscrew the three Phillips screws from the back of the ear bezel [2].

Remove four more Phillips screws from the inside of the drive bays [3].

Remove the ear bezel [4].

The ear bezel and indicator panels remain connected to the ribbon cables.

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6.

Disconnect the ribbon cables from the indicator panel you wish to change [5].

7.

Remove the screw that holds the indicator panel to the ear bezel [6].

Make sure you remove the correct indicator panel. There are two indicator panels on the ear bezel.

Chapter 5 • Servicing FRUs 119

Install Front Indicator Panel

Install Front Indicator Panel

3.

4.

1.

2.

5.

6.

Use the Phillips screw to attach the new indicator panel to the ear bezel [1].

Connect the ribbon cable to the indicator panel [2].

Place the ear bezel on the chassis [3].

Fasten the four Phillips screws inside the drive bays [4].

Fasten the three Phillips screws on the back of the ear bezel [5].

Replace the disk drives in the drive bays [6].

120 Oracle Database Appliance Service Manual • February 2016

Use the marks to ensure that you return each drive to its original bay.

Install Front Indicator Panel

7.

Return the system to operation.

a.    Reinstall the system into the rack.

See the Oracle Database Appliance Owner's Guide for instructions.

Chapter 5 • Servicing FRUs 121

Remove Fan Power Cables

b.   

Reconnect the power cords to the system and power on the system.

See

“Powering On Oracle Database Appliance (Original Version)” on page 142

.

Servicing Server Node Cables

This section includes information on servicing cables in Oracle Database Appliance (original version).

The internal server node cables are FRUs and can only be replaced by an Oracle-qualified service technician.

Caution -

Equipment damage. These procedures require that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

The following topics are covered in this section:

“Servicing the Fan Power Cables (FRU)” on page 122

“Servicing the PCIe Card Cables (FRU)” on page 124

“Servicing the SAS Expander Cable (FRU)” on page 128

“Servicing the Boot Disk Backplane Cables (FRU)” on page 130

Servicing the Fan Power Cables (FRU)

Each Oracle Database Appliance (original version) server node has two fans and each fan has a separate power cable.

Remove Fan Power Cables

1.

Prepare the server node for service.

a.   

Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

b.   

Remove the server node from the system.

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2.

Power is removed from the server node when you remove it from the system. See

“Removing Server Nodes From the System Chassis” on page 34 .

c.   

Remove the server node top cover.

See “Removing the Server Node Top Cover” on page 35

.

Disconnect the fan power cables and remove them from the server node.

Install Fan Power Cables

1.

2.

Reconnect the fan power cables.

Return the server node to operation.

a.    Install the server node top cover.

See “Installing the Server Node Top Cover” on page 139 .

b.    Install the server node into the system.

See “Installing a Server Node Into the System Chassis” on page 140

.

c.    Power on the server node.

See “Powering On Oracle Database Appliance (Original Version)” on page 142

.

Chapter 5 • Servicing FRUs 123

Remove PCIe Card Cables From Primary HBA PCIe Card

Servicing the PCIe Card Cables (FRU)

The Oracle Database Appliance (original version) PCIe card cables are used to connect the internal PCIe card, the primary HBA and a riser-mounted PCIe card, and the secondary HBA to the motherboard. See the following sections for instructions.

The PCIe card cables are FRUs and can only be replaced by an Oracle-qualified service technician.

“Remove PCIe Card Cables From Primary HBA PCIe Card” on page 124

“Install PCIe Card Cables for Primary HBA PCIe Card” on page 125

“Remove PCIe Card Cables From Secondary HBA PCIe Card” on page 126

“Install PCIe Card Cables for Secondary HBA PCIe Card” on page 127

Remove PCIe Card Cables From Primary HBA PCIe Card

1.

Prepare the server node for service.

a.    Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

b.    Remove the server node from the system.

Power is removed from the server node when you remove it from the system. See

“Removing Server Nodes From the System Chassis” on page 34

.

2.

c.    Remove the server node top cover.

See

“Removing the Server Node Top Cover” on page 35

.

Disconnect the primary HBA PCIe card cables and remove them from the server node.

a.    Loosen the three green, captive Phillips screws that secure the server node's front cover and remove the cover [1].

b.    Disconnect the two cables from the primary HBA PCIe card and remove the cables [2].

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To remove each cable connector, push the connector inward, press down on the connector to release it, and pull the connector out.

Install PCIe Card Cables for Primary HBA PCIe Card

1.

2.

Reconnect the PCIe card cables.

a.    Reconnect the two PCIe card cables to the primary HBA PCIe card and the connectors on the motherboard [2].

Notice that there are two sets of connectors on the motherboard. Be sure to connect the cables to the connector on the right in each set (looking at the connectors from the rear of the server node).

b.    Position the server node's front cover onto the server node and tighten the three green, captive Phillips screws that secure the server node's front cover to the motherboard [1].

Return the server node to operation.

a.    Install the server node top cover.

See “Installing the Server Node Top Cover” on page 139 .

b.    Install the server node into the system.

See “Installing a Server Node Into the System Chassis” on page 140

.

Chapter 5 • Servicing FRUs 125

Remove PCIe Card Cables From Secondary HBA PCIe Card

c.   

Power on the server node.

See

“Powering On Oracle Database Appliance (Original Version)” on page 142

.

Remove PCIe Card Cables From Secondary HBA PCIe Card

1.

Prepare the server node for service.

a.    Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

b.    Remove the server node from the system.

Power is removed from the server node when you remove it from the system. See

“Removing Server Nodes From the System Chassis” on page 34

.

2.

c.    Remove the server node top cover.

See

“Removing the Server Node Top Cover” on page 35

.

Disconnect the PCIe card cables and remove them from the server node.

The Secondary HBA PCIe Card sits in the top slot on the PCIe riser (PCIe slot 2)

a.    Loosen the three green, captive Phillips screws that secure the server node's front cover and remove the cover [1].

b.    Disconnect the two secondary HBA PCIe card cables and remove the cables

[2].

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To remove each cable connector, push the connector inward, press down on the connector to release it, and pull the connector out.

Install PCIe Card Cables for Secondary HBA PCIe Card

1.

Reconnect the PCIe card cables.

a.    Reconnect the two PCIe card cables between to the secondary PCIe card and the connectors on the motherboard [2].

The Secondary HBA PCIe Card sits in the top slot on the PCIe riser (PCIe slot 2)

Notice that there are two sets of connectors on the motherboard. Be sure to connect the cables to connector on the left in each set (looking at the connectors from the rear of the server node).

2.

b.    Position the server node's front cover onto the server node and tighten the three green, captive Phillips screws that secure the server node's front cover to the motherboard [1].

Return the server node to operation.

a.    Install the server node top cover.

See “Installing the Server Node Top Cover” on page 139 .

Chapter 5 • Servicing FRUs 127

Remove SAS Expander Cable

b.   

Install the server node into the system.

See

“Installing a Server Node Into the System Chassis” on page 140

.

c.    Power on the server node.

See

“Powering On Oracle Database Appliance (Original Version)” on page 142

.

Servicing the SAS Expander Cable (FRU)

The Oracle Database Appliance (original version) SAS expander cable runs from a connector on the front of the motherboard to a connector near the rear of the motherboard. See the following sections for instructions.

The SAS expander cable is a FRU and can only be replaced by an Oracle-qualified service technician.

The following topics are covered in this section:

“Remove SAS Expander Cable” on page 128

“Install SAS Expander Cable” on page 129

Remove SAS Expander Cable

1.

2.

Prepare the server node for service.

a.    Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

b.    Remove the server node from the system.

Power is removed from the server node when you remove it from the system. See

“Removing Server Nodes From the System Chassis” on page 34

.

c.    Remove the server node top cover.

See

“Removing the Server Node Top Cover” on page 35

.

d.    Remove the PCIe riser.

See

“Shutting Down a Server Node and Powering Off the System” on page 31 .

Disconnect the SAS expander cable and remove it from the server node.

a.   

Loosen the three green, captive Phillips screws that secure the server node's front cover and remove the cover [1].

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b.   

Disconnect both cable connectors from the motherboard and remove the cable [2].

Push the connector inward, press down on the connector to release it, and pull the connector out.

Install SAS Expander Cable

1.

2.

Reconnect the SAS expander cable.

a.    Reconnect the SAS expander cable connectors to the motherboard [2].

b.    Position the server node's front cover onto the server node and tighten the three green, captive Phillips screws that secure the server node's front cover to the motherboard [1].

Return the server node to operation.

a.    Install the PCIe riser.

See “Install PCIe Riser in Server Nodes” on page 74

.

b.    Install the server node top cover.

See “Installing the Server Node Top Cover” on page 139 .

Chapter 5 • Servicing FRUs 129

Remove Boot Disk Backplane Cables

c.   

Install the server node into the system.

See

“Installing a Server Node Into the System Chassis” on page 140

.

d.   

Power on the server node.

See

“Powering On Oracle Database Appliance (Original Version)” on page 142

.

Servicing the Boot Disk Backplane Cables (FRU)

The Oracle Database Appliance (original version) boot disk backplane cables connect the boot disk backplane to the motherboard.

The boot disk backplane cables are FRUs and can only be replaced by an Oracle-qualified service technician.

The following topics are covered in this section:

“Remove Boot Disk Backplane Cables” on page 130

“Install Boot Disk Backplane Cables” on page 131

Remove Boot Disk Backplane Cables

1.

Prepare the server node for service.

a.    Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

b.    Remove the server node from the system.

Power is removed from the server node when you remove it from the system. See

“Removing Server Nodes From the System Chassis” on page 34

.

2.

c.    Remove the server node top cover.

See

“Removing the Server Node Top Cover” on page 35

.

Disconnect the power cable and hard disk drive (HDD) cables and remove them from the server node.

a.    Disconnect the power cable and HDD cables from the motherboard [1].

130 Oracle Database Appliance Service Manual • February 2016

Install Boot Disk Backplane Cables

b.   

Disconnect the power cable and HDD cables from the boot disk backplane

[2].

Install Boot Disk Backplane Cables

1.

2.

Reconnect the power cable and hard disk drive (HDD) cables.

a.    Reconnect the power cable and HDD cables to the boot disk backplane [2].

b.    Reconnect the power cable and HDD cables to the motherboard [1].

Return the server node to operation.

a.    Install the server node top cover.

See “Installing the Server Node Top Cover” on page 139 .

b.    Install the server node into the system.

See “Installing a Server Node Into the System Chassis” on page 140

.

c.    Power on the server node.

See “Powering On Oracle Database Appliance (Original Version)” on page 142

.

Chapter 5 • Servicing FRUs 131

Install Boot Disk Backplane Cables

Servicing the Motherboard Assembly (FRU)

Each Oracle Database Appliance (original version) server node has a motherboard assembly.

The service strategy for the motherboard is to remove the replaceable components from the server node and then return the server node with the motherboard in place to Oracle for repair or replacement.

The motherboard assembly is a FRU and can only be replaced by an Oracle-qualified service technician.

Caution -

Equipment damage. These procedures require that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

The following figure shows the components that must be removed from the server node.

132 Oracle Database Appliance Service Manual • February 2016

Remove Replaceable Components From Motherboard Assembly

3

4

5

Callout

1

2

Description

CPUs and Heatsinks

Memory modules (DIMMs)

PCIe Cards mounted on the PCIe Riser

PCIe Riser

Fan Modules (2)  

8

9

Callout

6

7

Description

Internally Mounted PCIe Card

Boot Disk Drives (2)

 

Boot Disk Drive Backplane

Battery

The following topics are covered in this section:

“Remove Replaceable Components From Motherboard Assembly” on page 133

“Install Replaceable Components in Motherboard Assembly” on page 134

Remove Replaceable Components From Motherboard

Assembly

1.

2.

Prepare the server node for service.

a.   

Attach an antistatic wrist strap.

See “Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

b.    Remove the server node from the system.

Power is removed from the server node when you remove it from the system. See

“Removing Server Nodes From the System Chassis” on page 34 .

c.    Remove the server node top cover.

See “Removing the Server Node Top Cover” on page 35

.

With the exception the SAS expander cable, disconnect and remove all internal cables from the server node.

Note -

To identify the SAS expander cable, see

“Install SAS Expander Cable” on page 129 .

The cables for the fans, the primary and secondary HBA PCIe cards, and the boot disk backplane must be removed.

Fan power cables

See Remove

“Remove Fan Power Cables” on page 122 .

Primary HBA PCIe card data cables

See

“Remove PCIe Card Cables From Primary HBA PCIe Card” on page 124 .

Secondary HBA PCIe card data cables

Chapter 5 • Servicing FRUs 133

Install Replaceable Components in Motherboard Assembly

See “Remove PCIe Card Cables From Secondary HBA PCIe Card” on page 126 .

3.

Caution -

Equipment damage. The HBA data cables are delicate. Ensure that they are removed and safely out of the way when servicing the motherboard.

Boot disk board cables.

See “Remove Boot Disk Backplane Cables” on page 130 .

Remove the following components from the server node.

Fan modules

“Remove a Fan Module” on page 55

.

Boot disk drives

“Remove a Boot Drive” on page 52 .

Boot disk drive backplane

“Remove Boot Disk Backplane” on page 103 .

Memory modules (DIMMS)

“Remove Faulty DIMMs” on page 65 .

PCIe riser and attached PCIe cards

“Remove PCIe Riser From Server Nodes” on page 72 .

CPUs

“Remove Processor (CPU)” on page 97

.

Internal PCIe card

“Remove PCIe Card Cables From Primary HBA PCIe Card” on page 124

.

Battery

“Remove Battery” on page 83

.

Install Replaceable Components in Motherboard Assembly

1.

2.

Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

Install the following components into the server node.

Fan modules

See “Install a Fan Module” on page 56

.

Boot disk drives

See “Install a Boot Drive” on page 53 .

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3.

Memory modules (DIMMS)

See

“Install DIMMs” on page 68

.

PCIe riser and attached PCIe cards

See

“Install PCIe Riser in Server Nodes” on page 74 .

CPUs

See

“Install Processor (CPU)” on page 100 .

Internal PCIe card

See

“Install Primary HBA PCIe Card in Motherboard” on page 81 .

Reconnect and install the following cables.

Fan module power cables.

See

“Servicing the Fan Power Cables (FRU)” on page 122

.

Internal PCIe card data cables.

See

“Servicing the PCIe Card Cables (FRU)” on page 124 .

4.

Caution -

Equipment damage. The disk drive data cables are delicate. Handle them carefully.

Boot disk backplane cables.

See

“Servicing the Boot Disk Backplane Cables (FRU)” on page 130

.

Return the server node to operation.

a.    Install the server node top cover.

See “Installing the Server Node Top Cover” on page 139 .

b.    Install the server node into the system.

See “Installing a Server Node Into the System Chassis” on page 140

.

c.    Reconnect all external data cables from the PCIe card(s) that are installed in the PCIe riser.

d.    Power on the server node.

See “Powering On Oracle Database Appliance (Original Version)” on page 142

.

Chapter 5 • Servicing FRUs 135

136 Oracle Database Appliance Service Manual • February 2016

Returning Oracle Database Appliance to

Operation

This chapter describes how to return Oracle Database Appliance to operation after you have performed service procedures. It includes:

“Returning Oracle Database Appliance X3-2/X4-2/X5-2 to Operation” on page 137

“Returning Oracle Database Appliance (Original Version) to Operation” on page 139

Returning Oracle Database Appliance X3-2/X4-2/X5-2 to

Operation

This section describes returning Oracle Database Appliance X3-2, Oracle Database Appliance

X4-2, and Oracle Database Appliance X5-2 to operation after servicing. If you have Oracle

Database Appliance (original version), go to “Returning Oracle Database Appliance (Original

Version) to Operation” on page 139 .

Note -

The links in the following table take you to instructions outside of the Oracle Database

Appliance library to the Sun Server X3-2, Sun Server X4-2, and Oracle Server X5-2 documentation libraries. Use your browser's Back button to return to the Oracle Database

Appliance library.

ODA X3-2

Install the Top Cover

Remove Antistatic Measures

Reinstall the Server Chassis Into the

Rack

Return the Server to the Normal

Rack Position

Reconnect Data Cables and Power

Cords

ODA X4-2

Install the Top Cover

Remove Antistatic Measures

Reinstall the Server Chassis Into the

Rack

Return the Server to the Normal

Rack Position

Reconnect Data Cables and Power

Cords

ODA X5-2

Install the Top Cover

Remove Antistatic Measures

Reinstall the Server Chassis Into the

Rack

Return the Server to the Normal

Rack Position

Reconnect Data Cables and Power

Cords

Chapter 6 • Returning Oracle Database Appliance to Operation 137

Power On Oracle Database Appliance X3-2/X4-2/X5-2

ODA X3-2

“Powering On Oracle Database

Appliance X3-2/X4-2/

X5-2” on page 138

ODA X4-2

“Powering On Oracle Database

Appliance X3-2/X4-2/

X5-2” on page 138

ODA X5-2

“Powering On Oracle Database

Appliance X3-2/X4-2/

X5-2” on page 138

Powering On Oracle Database Appliance X3-2/X4-

2/X5-2

When powering on the system, each server node is powered on separately.

Perform the following procedure to power on the Oracle Database Appliance.

Power On Oracle Database Appliance X3-2/X4-2/X5-2

1.

2.

This procedure describes how to restore power to Oracle Database Appliance X3-2/X4-2/X5-2 after servicing.

If you powered off and disconnected the power cords from a storage shelf (and storage expansion shelf if one is present), reconnect the power cords now.

Power on the storage shelf (and storage expansion shelf if one is present) by switching the power supply On/Off button on each power supply to the On position.

The disks begin to initialize and the power supply LEDs light green. This can take several minutes.

Note -

Do not power on the server nodes until the disks on the storage shelf and storage expansion shelf have initialized.

3.

4.

If you powered off a server node, reconnect any unplugged power cords now.

Power on a server node on using one of the following methods:

Press the recessed Power button on the server node front panel.

Log in to the Oracle ILOM web interface, click Host Management > Power Control, and select Power On from the Select Action list box.

Log in to the Oracle ILOM command-line interface (CLI), and type the following command at the Oracle ILOM CLI prompt.

->

start /SYS

When the server is powered on and the power-on self-test (POST) code checkpoint tests have completed, the green Power/OK status indicator on the server node front panel lights and remains lit.

138 Oracle Database Appliance Service Manual • February 2016

Returning Oracle Database Appliance (Original Version) to Operation

Note -

If you powered off both server nodes prior to servicing, repeat steps 3 and 4 to power on the second server node.

5.

Refer to the Getting Started Guide and Administration and Reference Guide for any instructions or commands required to return the appliance to service.

Returning Oracle Database Appliance (Original Version) to

Operation

This section describes returning Oracle Database Appliance (original version) to operation after servicing. If you have Oracle Database Appliance X3-2, Oracle Database Appliance X4-2, or

Oracle Database Appliance X5-2, go to “Returning Oracle Database Appliance X3-2/X4-2/

X5-2 to Operation” on page 137 .

“Installing the Server Node Top Cover” on page 139

“Installing a Server Node Into the System Chassis” on page 140

“Powering On Oracle Database Appliance (Original Version)” on page 142

Installing the Server Node Top Cover

If you removed the top cover from an Oracle Database Appliance (original version) server node, perform the following procedure to replace it.

Caution -

Hazardous voltage present. Do not run the system with the top cover removed.

Caution -

Equipment damage. Install the top cover properly before starting the system.

Install Server Node Top Cover

1.

2.

Place the top cover down on the server node so that it hangs over the front of the chassis by 0.5 inches (12.7 mm).

Ensure that all six of the standoffs on the underside of the cover (three on each side) fit into the slots on the top of the chassis side walls.

Chapter 6 • Returning Oracle Database Appliance to Operation 139

Install Server Node Into System Chassis

When the top cover is positioned (as described in previous step), the six standoffs on the underside of the cover fit into the slots in the top of the chassis sidewalls.

3.

Slide the top cover toward the rear of the server node until it seats [2].

Installing a Server Node Into the System Chassis

If you removed a Oracle Database Appliance (original version) server node from the chassis, perform the following procedure to reinstall it.

Install Server Node Into System Chassis

Note -

Replacing a server node FRU with a new server node is a service activity that must be performed by an Oracle-qualified service technician. The customer may remove the server node to service other customer serviceable components in the server node.

140 Oracle Database Appliance Service Manual • February 2016

Install Server Node Into System Chassis

1.

Before inserting the server node into the system chassis, ensure that both release latches on the rear of the server node are in the open position.

2.

3.

Slide the server node into the rear of the system chassis until the bottom lips of the release latches touch the chassis [2].

To re-seat the server node in the system chassis, grasp both release latches, one on each side of the server node, and push them upward simultaneously to the closed position [3].

Caution -

Equipment damage. Always use the release latches to re-seat the server node into the system chassis as described in this procedure. Failure to do so might damage the connectors on the front of the server node and/or the connectors on the disk midplane module.

4.

Reinstall the system chassis into the rack.

Follow the instructions listed in the "To Install the System into a Rack" section in the Oracle

Database Appliance Owner's Guide.

Chapter 6 • Returning Oracle Database Appliance to Operation 141

Power On Oracle Database Appliance (Original Version)

Powering On Oracle Database Appliance (Original

Version)

To power on Oracle Database Appliance (original version), follow this procedure.

Each server node is powered on separately.

Note -

To use Oracle ILOM to power on a server node, ensure that you have performed its initial configuration as described in "Connecting and Configuring Oracle ILOM" in the Oracle

Database Appliance Getting Started Guide.

Power On Oracle Database Appliance (Original Version)

1.

2.

Ensure that the power cord (or cords) are connected to the power supplies on the rear of the server node that was serviced.

Once plugged in, the server node should go into the standby power state. The SP status LED on the front panel of the server node lights green and goes from slow blink to steady on. The

Power/OK LED on the front panel of the server node lights green and goes to standby blink.

It might take about five minutes for the LED to reach standby blink after the power cord is inserted.

For the location of the SP status LED and Power/OK LED, see “Server Node Status

Indicators” on page 17

.

Standby power state indicates that the server node's service processor is active, but the server node host is powered off.

Power on a server node by performing one of the following:

If you powered off a single server node without shutting down the appliance, perform this step only for that server node. If you shut down the appliance completely, then perform this step for both server nodes.

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Using the server node's Power button. Momentarily press and release the recessed Power button on the front panel [1].

On the server node, the green Power/OK LED [2] blinks while the server node is booting, and remains steady on when the server node is operational.

Using the Oracle ILOM web interface: a.    Open a browser and enter the server node's service processor IP address in the browser's address field.

b.    At the log in page, type a user name (the account must have Reset and

Host Control (r) privileges) and password, and click the Log In button.

c.    Go to Remote Power Control and select Power On from the Select

Action list box and then click Save and OK.

On the server node, the green Power/OK LED [2] blinks while the server node is booting, and remains steady on when the server node is operational.

Using the Oracle ILOM CLI: a.    Log in to Oracle ILOM using an ssh client. Type:

Chapter 6 • Returning Oracle Database Appliance to Operation 143

Power On Oracle Database Appliance (Original Version)

$

ssh

username@

sp_ip_address

Where username is a user account name with Reset and Host Control (r) privileges and sp_ip_address is the IP address of the server node service processor.

b.    When prompted, enter the user account password.

c.    Enter the command to power on the server node:

->

start /SYS

On the server node, the green Power/OK LED [2] blinks while the server node is booting, and remains steady on when the server node is operational.

144 Oracle Database Appliance Service Manual • February 2016

Server Node Diagnostic Tools and Resetting the

Service Processor

This chapter introduces the diagnostic tools available to troubleshoot or monitor the performance of your server nodes (also called system controllers). It also includes instructions to reset the service processor (SP) in the event that it hangs or becomes inaccessible.

Note -

Most of the tools and procedures described in this chapter are reserved and should not be run on the appliance unless directed to do so by Oracle Service personnel.

“Server Node Diagnostic Tools” on page 145

“Resetting the Service Processor” on page 146

Server Node Diagnostic Tools

Oracle provides a wide selection of diagnostic tools for use with your server node. These tools include lights out management of the system, service processor recovery, power-on self-test

(POST), U-Boot tests, or Pc-Check tests, as well as hardware LEDs that indicate the status of system components.

The following table summarizes the available diagnostic tools.

Diagnostic Tool

Oracle Integrated

Lights Out Manager

(ILOM)

What It Does

Monitors server status, environmental conditions, generates alerts (SNMP traps,

IPMI PETs, remote syslog), performs fault isolation, provides remote console access.

Note -

All patching/updating of Oracle

Database Appliance is done with the regular Oracle Database Appliance Patch

Set Bundle. This includes BIOS and SP firmware. This ensures that all software and firmware component versions are supported

Where to Find Information

Refer to the appropriate Oracle Integrated

Lights Out Manager (ILOM) Documentation

Library based on your appliance's supported version of Oraclel ILOM.

http://www.oracle.com/goto/ILOM/docs

Chapter 7 • Server Node Diagnostic Tools and Resetting the Service Processor 145

Resetting the Service Processor

Diagnostic Tool

Oracle ILOM

Preboot Menu

System indicators and LEDs

Power-On Self-Test

(POST)

U-Boot

Pc-Check

What It Does

to work together. Patches are available through My Oracle Support.

The Oracle ILOM preboot menu is a utility that can be used to fix problems with Oracle

ILOM that cannot be fixed while it is running. It allows you to interrupt the Oracle

ILOM boot process, configure settings, then continue booting Oracle ILOM. Among other things, it allows you to reset the Oracle

ILOM root password to factory defaults, restore Oracle ILOM access to the serial port.

Provides at-a-glance status of the system and its components.

Where to Find Information

Refer to the appropriate Oracle x86 Servers

Diagnostics Guide based on your appliance's supported version of Oracle ILOM.

http://www.oracle.com/goto/ x86AdminDiag/docs

Tests core components of system: CPUs, memory, and motherboard I/O bridge integrated circuits.

Initializes and test aspects of the SP prior to booting Oracle ILOM. Tests SP memory, SP, network devices and I/O devices.

Chapter 1, “Overview of System Status

Indicators and LEDs”

■ Oracle Integrated Lights Out Manager

(ILOM) Documentation Library

“Default BIOS Power-On Self-Test

(POST) Events” on page 151

“BIOS POST F1 and F2

Errors” on page 153

Refer to the appropriate Oracle x86 Servers

Diagnostics Guide based on your appliance's supported version of Oracle ILOM.

DOS-based utility that tests all motherboard components (CPU, memory, and I/O), ports, and slots.

http://www.oracle.com/goto/ x86AdminDiag/docs

Refer to the appropriate Oracle x86 Servers

Diagnostics Guide based on your appliance's supported version of Oracle ILOM.

http://www.oracle.com/goto/ x86AdminDiag/docs

Resetting the Service Processor

There are times when you might need to reset the service processor (such as after a firmware update). You can reset the server node SP using Oracle ILOM without affecting the host OS.

However, this action disconnects your current Oracle ILOM session and will not allow any new sessions to be initiated until the reset has completed.

To reset the SP using the Oracle ILOM web interface or the CLI, see Oracle Integrated Lights

Out Manager (ILOM) Documentation Library: http://www.oracle.com/goto/ILOM/docs

146 Oracle Database Appliance Service Manual • February 2016

Resetting the Service Processor

Note -

Be sure to refer to the documentation that applies to the version of Oracle ILOM supported with your appliance. See the "Supported Components and Capabilities" section in the

Oracle Database Appliance Owner's Guide.

If you are unable to reset the SP using the Oracle ILOM web interface or the CLI (for example, if the SP hangs), then use the SP reset button as described in the following table.

ODA (Original Version)

1. Find the SP reset button on the rear of the system, next to the power supply and the

Locate button/LED.

See the "Oracle

Database Appliance

(Original Version)

Back Panel" section in the Oracle Database

Appliance Owner's

Guide.

2. Insert a small stylus or non-conductive object into the opening and press the recessed push button switch.

The SP resets.

ODA X3-2

Reset the Service

Processor From the Server

Back Panel

ODA X4-2

Reset the Service

Processor From the Server

Back Panel

ODA X5-2

Reset the Service

Processor From the Server

Back Panel

Chapter 7 • Server Node Diagnostic Tools and Resetting the Service Processor 147

148 Oracle Database Appliance Service Manual • February 2016

Server Node Basic Input/Output System (BIOS)

The Basic Input/Output System (BIOS) has a Setup Utility stored in the BIOS flash memory.

The Setup Utility reports system information and can be used to configure the BIOS settings.

The configurable data is provided with context-sensitive help and is stored in the system's battery-backed CMOS RAM. If the configuration stored in the CMOS RAM is invalid, the

BIOS settings return to their default optimal values.

Note -

The BIOS menus shown in this chapter are examples. The BIOS version numbers, menu information, and menu selections are subject to change over the life of the product. You should not change the factory settings unless prompted to do so by Oracle Service personnel.

“Oracle Database Appliance X3-2/X4-2/X5-2 BIOS Utility” on page 149

“Oracle Database Appliance (Original Version) BIOS Utility” on page 151

Oracle Database Appliance X3-2/X4-2/X5-2 BIOS Utility

This section describes the Oracle Database Appliance X3-2, Oracle Database Appliance

X4-2, and Oracle Database Appliance X5-2 BIOS utility. If you have Oracle Database

Appliance (original version), go to “Oracle Database Appliance (Original Version) BIOS

Utility” on page 151 .

All settings are set to the optimal defaults at startup.

Caution -

You should not configure system BIOS settings. Oracle Database Appliance patch software will do this for you. The only time you might need to configure BIOS settings would be if requested to do so by Oracle Service.

The following topics are included:

“Setting Up BIOS Configuration Parameters” on page 150

“BIOS Setup Utility Menu Options” on page 150

Chapter 8 • Server Node Basic Input/Output System (BIOS) 149

Oracle Database Appliance X3-2/X4-2/X5-2 BIOS Utility

Setting Up BIOS Configuration Parameters

This section describes the BIOS configuration parameters for Oracle Database Appliance X3-2,

Oracle Database Appliance X4-2, and Oracle Database Appliance X5-2.

Note -

The links in the following table take you to instructions outside of the Oracle Database

Appliance library to the Sun Server X3-2, Sun Server X4-2, and Oracle Server X5-2 documentation libraries. Use your browser's Back button to return to the Oracle Database

Appliance library.

ODA X3-2

Managing the BIOS Configuration

ODA X4-2

Managing the BIOS Configuration

ODA X5-2

Managing the BIOS Configuration

Accessing the BIOS Setup Utility

Using Legacy or UEFI BIOS

Accessing the BIOS Setup Utility

Using Legacy or UEFI BIOS

Accessing the BIOS Setup Utility

Using Legacy or UEFI BIOS

Using BIOS for Resource Allocation Using BIOS for Resource Allocation Using BIOS for Resource Allocation

Common BIOS Setup Utility Tasks Common BIOS Setup Utility Tasks Common BIOS Setup Utility Tasks

BIOS Setup Utility Menu Options

This section describes the BIOS utility menu options for Oracle Database Appliance X3-2,

Oracle Database Appliance X4-2,and Oracle Database Appliance X5-2.

Note -

The links in the following table take you to instructions outside of the Oracle Database

Appliance library to the Sun Server X3-2, Sun Server X4-2, and Oracle Server X5-2 documentation libraries. Use your browser's Back button to return to the Oracle Database

Appliance library.

ODA X3-2

BIOS Main Menu Selections

BIOS Advanced Menu Selections

BIOS IO Menu Selections

ODA X4-2

BIOS Main Menu Selections

BIOS Advanced Menu Selections

BIOS IO Menu Selections

ODA X5-2

BIOS Main Menu Selections

BIOS Advanced Menu Selections

BIOS IO Menu Selections

BIOS Boot Menu Selections

UEFI Driver Control Menu

Selections

BIOS Boot Menu Selections

UEFI Driver Control Menu

Selections

BIOS Boot Menu Selections

See the Advanced Menu for driver settings.

BIOS Save and Exit Menu Selections BIOS Save and Exit Menu Selections BIOS Save and Exit Menu Selections

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Oracle Database Appliance (Original Version) BIOS Utility

Oracle Database Appliance (Original Version) BIOS Utility

This section describes the Oracle Database Appliance (original version) BIOS utility. If you have Oracle Database Appliance X3-2, Oracle Database Appliance X4-2, or Oracle

Database Appliance X5-2, go to “Oracle Database Appliance X3-2/X4-2/X5-2 BIOS

Utility” on page 149 .

This section describes the Oracle Database Appliance (original version) BIOS utility.

All settings are set to the optimal defaults at startup.

Caution -

You should not configure system BIOS settings. Oracle Database Appliance patch software will do this for you. The only time you might need to configure BIOS settings would be if requested to do so by Oracle Service.

The following topics are included:

“BIOS Booting and Setup” on page 151

“Configuring Support for TPM” on page 158

“Configuring SP LAN Settings” on page 164

“Configuring Option ROM Settings in BIOS” on page 166

“BIOS Setup Utility Hot Keys” on page 167

“Accessing the BIOS Setup Utility Menus” on page 167

“BIOS Setup Utility Screens” on page 170

BIOS Booting and Setup

The following sections describe the tests performed by BIOS during Oracle Database Appliance

(original version) bootup:

“Default BIOS Power-On Self-Test (POST) Events” on page 151

“BIOS POST F1 and F2 Errors” on page 153

“How BIOS POST Memory Testing Works” on page 155

“Clearing Server Node CMOS NVRAM” on page 156

Default BIOS Power-On Self-Test (POST) Events

When an Oracle Database Appliance (original version) server node (also called a system controller) starts, the BIOS performs a power-on self-test that checks the hardware to ensure that all components are present and functioning properly. The following table identifies the

Chapter 8 • Server Node Basic Input/Output System (BIOS) 151

Oracle Database Appliance (Original Version) BIOS Utility

Event

User password violation

Setup password violation

Correctable ECC

Uncorrectable ECC

No system memory

No usable system memory

Hard disk controller failure

Keyboard failure

Boot media failure

No video device

Firmware (BIOS) ROM corruption

System restart

Initiated by hard reset

Memory initialization

Primary processor initialization

Initiated by warm reset

Embedded controller management

Secondary processor(s) initialization

Video initialization

Keyboard controller initialization

Option ROM initialization

Option ROM space exhausted

User initiated system set up

User initiated boot to OS events that can occur during BIOS POST, as well as specifies whether these events can prevent the host from powering-on.

Cause

Attempt to enter password fails three times

Attempt to enter password fails three times

Boot Continues on

Host?

No

No

Memory Correctable ECC (error correction code) error is detected

Does not apply

Memory Uncorrectable ECC error is detected Does not apply

No No physical memory is detected in the system

All installed memory has experienced an unrecoverable failure

No disk controller is found

Keyboard cannot be initialized

No removable boot media is found

No video controller is found

BIOS checksum fails and the boot block is not corrupted

No

Yes

Yes

Yes

No

No

System boot is initiated

Boot process is started by hard reset

Memory sizing is occurring

Yes

Yes

Does not apply

System firmware progress

Primary CPU initialization Does not apply

System firmware progress

Boot process is started by warm reset

Management controller initialization

Secondary CPU initialization asserted

System firmware progress

When BIOS initializes keyboard

When BIOS initializes keyboard

BIOS initializes Option ROMs

System firmware progress

BIOS cannot install an Option ROM

(typically a plug-in card driver) into memory from that device preventing booting

User initiated access to BIOS Setup Utility

System firmware progress

System boot is initiated

System firmware progress

Does not apply

Does not apply

Does not apply

Does not apply

Does not apply

Does not apply

Yes

Does not apply

Does not apply

152 Oracle Database Appliance Service Manual • February 2016

Oracle Database Appliance (Original Version) BIOS Utility

Event

No bootable media

PXE server not found

ACPI Power state

Cause

No media from which to boot

Boot error - PXE server not found

F12 key was pressed but BIOS fails to boot from PXE server

Soft-off power applied

Boot Continues on

Host?

No

No. BIOS tries next boot device.

Does not apply

BIOS POST F1 and F2 Errors

Each Oracle Database Appliance (original version) power-on-self-test (POST) diagnostic is a low-level test designed to detect faults in a specific hardware component. If the POST diagnostic discloses an F1 or F2 error, it typically reports the following information about the error:

Type of error detected

When or where the error occurred

The following table lists some of the F1 and F2 error messages that could appear during the

POST diagnostics along with instructions for how to possibly resolve the error reported.

BIOS POST Error Message

Uncorrectable Error Detected on Last Boot:IOH

(0) Protocol Error (Please Check SP Log for more

Details)

Uncorrectable Error Detected on Last Boot:IOH(0)

QPI [x] Error (Please Check SP Log for more Details)

Error Type

IOH error

IOH error

Uncorrectable Error Detected on Last Boot:IOH

(0) PCI-E [x] Error (Please Check SP Log for more

Details)

IOH error

Uncorrectable Error Detected on Last Boot:IOH(0)

ESI Error (Please Check SP Log for more Details)

IOH error

Uncorrectable Error Detected on Last Boot:IOH

(0) Thermal Error (Please Check SP Log for more

Details)

Uncorrectable Error Detected on Last Boot:IOH(0)

DMA Error (Please Check SP Log for more Details)

IOH error

IOH error

Resolution

■ Press F1 to continue.

■ Check the SP event log in Oracle ILOM for more details.

■ Press F1 to continue.

■ Check the fault management function and the SP event log in Oracle ILOM for more details.

Note -

Where QPI [x] equals 0 for QPI Link 0 or 1 for

QPI Link 1.

■ Press F1 to continue.

■ Check the fault management function and the SP event log in Oracle ILOM for more details.

Note -

Where PCI-E [x] port number can range from

1 to 10 depending on the PCI root port on IOH.

■ Press F1 to continue.

■ Check the fault management function and the SP event log in Oracle ILOM for more details.

■ Press F1 to continue.

■ Check the fault management function and the SP event log in Oracle ILOM for more details.

■ Press F1 to continue.

■ Check the SP event log in Oracle ILOM for more details.

Chapter 8 • Server Node Basic Input/Output System (BIOS) 153

Oracle Database Appliance (Original Version) BIOS Utility

BIOS POST Error Message

Uncorrectable Error Detected on Last Boot:IOH(0)

Miscellaneous Error (Please Check SP Log for more

Details)

Uncorrectable Error Detected on Last Boot:IOH(0)

VTd Error (Please Check SP Log for more Details)

BMC Not Responding

■ Primary Slave Hard Disk Error

■ Primary Master Hard Disk Error

■ Secondary Master Hard Disk Error

■ Secondary Slave Hard Disk Error

Note -

These error messages are not supported on

Oracle Database Appliance.

Timer Error

RAM R/W test failed

KBC BAT Test failed

Display memory test failed

CMOS Battery Low

■ CMOS Checksum Bad

■ CMOS Date/Time Not Set

Error Type

IOH error

IOH error

Oracle ILOM error

IDE/ATAPI error

8254 timer error

Resolution

■ Press F1 to continue.

■ Check the fault management function and the SP event log in Oracle ILOM for more details.

■ Press F1 to continue.

■ Check the SP event log in Oracle ILOM for more details.

■ Press F1 to continue.

Note -

This error message might display if during the SP/BIOS communication an internal error occurs.

This error might require you to restart the SP.

■ Press F1 to continue.

■ Check the SP event log in Oracle ILOM for more details.

Note -

These type of error messages display when the

BIOS is attempting to configure IDE/ATAPI devices in POST.

■ Press F1 to continue.

■ Check the SP event log in Oracle ILOM for more details.

Memory test failure

Keyboard controller basic assurance test error

Video display error

CMOS battery error

CMOS error

Note -

This type of error typically indicates an error while programming the count register of channel 2 of the 8254 timer. This could indicate a problem with system hardware.

■ Press F1 to continue.

■ Check the SP event log in Oracle ILOM for more details.

Note -

This type of error typically indicates that the

RAM read/write test failed.

■ Press F1 to continue.

■ Check the SP event log in Oracle ILOM for more details.

Note -

Keyboard controller BAT test failed. This error might indicate a problem with keyboard controller initialization.

■ Press F1 to continue.

■ Check the SP event log in Oracle ILOM for more details.

■ Press F2 to enter BIOS Setup Utility to load system defaults.

■ Check the SP event log in Oracle ILOM for more details.

■ If necessary, replace CMOS battery.

■ Press F2 to enter BIOS Setup Utility to load system defaults.

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BIOS POST Error Message

Password check failed

Keyboard/Interface Error

S.M.A.R.T error on the drive

Error Type

Password check error

Resolution

■ Check the SP event log in Oracle ILOM for more details.

■ Press F1 to continue.

■ Check the SP event log in Oracle ILOM for more details.

Note -

This type of error indicates that the password entered does not match the password specified in the

BIOS Setup Utility. This condition might occur for both Supervisor and User password verification.

Keyboard controller error ■ Press F1 to continue.

■ Check the SP event log in Oracle ILOM for more details.

S.M.A.R.T device error

Note -

This type of error indicates that the Keyboard

Controller failure. This error might indicate a problem with system hardware.

■ Press F1 to continue.

■ Check the SP event log in Oracle ILOM for more details.

Note -

Self-Monitoring, Analysis, and Reporting

Technology (S.M.A.R.T.) failure messages might indicate the need to replace the storage device.

How BIOS POST Memory Testing Works

The Oracle Database Appliance (original version) BIOS POST memory testing is performed as follows:

1. The first megabyte of DRAM is tested by the BIOS before the BIOS code is copied from

ROM to DRAM.

2. After existing out of DRAM, the BIOS performs a simple memory test (where a write/read of every location with the pattern 55aa55aa is performed).

Note -

The simple memory test is performed only if Quick Boot is not enabled from the

Boot Settings Configuration screen. Enabling Quick Boot causes the BIOS to skip the memory test.

3. The BIOS polls the memory controllers for both correctable and non-correctable memory errors and logs those errors into the SP.

Chapter 8 • Server Node Basic Input/Output System (BIOS) 155

Reset BIOS Password and Clear CMOS NVRAM Using CLR CMOS Button

Clearing Server Node CMOS NVRAM

You can clear the CMOS NVRAM by pressing the CLR CMOS button on the Oracle Database

Appliance (original version) server node motherboard. This action sets the BIOS to defaults values, which clears the BIOS user and supervisor passwords.

You can also set or reset the BIOS password from the BIOS Setup Utility. See “BIOS Security

Menu Screen” on page 175

for more information.

Caution -

Data loss. You should not perform this procedure unless instructed to do so by Oracle

Service.

Reset BIOS Password and Clear CMOS NVRAM Using CLR CMOS Button

1.

Prepare the server node for service.

a.    Attach an antistatic wrist strap.

See

“Performing Electrostatic Discharge and Antistatic Prevention Measures” on page 34 .

b.    Remove the server node from the system.

Power is removed from the server node when you remove it from the system. See

“Removing Server Nodes From the System Chassis” on page 34

.

c.    Remove the server node top cover.

See

“Removing the Server Node Top Cover” on page 35

.

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2.

Using a stylus, press and release the CLR CMOS button.

3.

Return the server node to operation.

a.    Install the server node top cover.

See “Installing the Server Node Top Cover” on page 139 .

b.    Install the server node into the system.

See “Installing a Server Node Into the System Chassis” on page 140

.

4.

c.    Power on the server node.

See “Powering On Oracle Database Appliance (Original Version)” on page 142

.

When the server node powers on and boots, it displays a message that indicates that

NVRAM has been cleared.

The CMOS NVRAM, including the BIOS password is cleared to its default state.

The default state for the BIOS passwords is that no password is required. To set a BIOS

password, see “BIOS Security Menu Screen” on page 175

.

Verify that the Power/OK LED is lit on the server node.

Chapter 8 • Server Node Basic Input/Output System (BIOS) 157

Configure TPM Support in BIOS

Ethernet Port Naming and Boot Order

Each Oracle Database Appliance (original version) server node supports two 10/100/1000Base-

T Gigabit Ethernet ports on the rear of the chassis. For port locations, see the Oracle Database

Appliance Owner's Guide.

The device naming for the Ethernet interfaces is reported differently by different interfaces and operating systems. See the following table for the physical (BIOS) and logical (operating system) naming conventions used for each interface.

Interface

BIOS

Oracle Linux

NET0

NET0 eth0

NET1

NET1 eth1

The order in which the BIOS detects the Ethernet ports during boot time, and the corresponding drivers that control those ports, are listed below:

1. NET 0 (INTEL NIC 0)

2. NET 1 (INTEL NIC 1)

Configuring Support for TPM

If you intend to use the Oracle Database Appliance (original version) Trusted Platform Module

(TPM) feature set, you must configure the server node to support this feature.

TPM enables you to administer the TPM security hardware in your server node. For additional information about implementing this feature, see the Trusted Platform Module Management documentation.

1.

Configure TPM Support in BIOS

Access the BIOS Setup Utility menus.

For instructions, see “Accessing the BIOS Setup Utility Menus” on page 167

.

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Configure TPM Support in BIOS

When BIOS is started, the main BIOS Setup Utility top-level System Overview screen appears.

2.

In the BIOS Setup Utility screen, select the Advanced menu option.

Chapter 8 • Server Node Basic Input/Output System (BIOS) 159

Configure TPM Support in BIOS

The Advanced Settings screen appears.

3.

In the Advanced Settings screen, select Trusted Computing and press Enter.

160 Oracle Database Appliance Service Manual • February 2016

The Trusted Computing screen appears.

Configure TPM Support in BIOS

4.

5.

In the Trusted Computing screen, select the TCG/TPM Support.

A pop-up dialog box appears.

In the pop-up dialog box, set the TCG/TPM Support option to Yes and click OK.

Note -

Even if the TCG/TPM Support was already set to Yes in the dialog shown above, continue on and complete the remaining steps of this procedure to ensure that all TPM configuration requirements are satisfied.

Chapter 8 • Server Node Basic Input/Output System (BIOS) 161

Configure TPM Support in BIOS

The updated Trusted Computing dialog appears and shows that the TCG/TPM Support setting has changed to Yes.

Note -

In the above screen, the Execute TPM Command setting shows the default, Don't

Change

.

6.

7.

In the Trusted Computing screen, select the Execute TPM Command option setting.

A pop-up dialog box appears.

In the pop-up dialog box, set the Execute TPM Command option to Enabled and click OK.

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The updated Trusted Computing screen appears and shows that the Execute TPM Command setting has changed to Enabled.

8.

9.

Press F10 to save the changes and exit the BIOS Setup Utility.

To verify that TPM support is configured, do the following: a.    Reboot the server node.

b.    To enter the BIOS Setup Utility, press the F2 key while the system is performing the power-on self-test (POST).

When BIOS is started, the main BIOS Setup Utility top-level screen appears.

c.    Select Advanced, then select Trusted Computing and press Enter.

The updated Trusted Computing screen appears.

Chapter 8 • Server Node Basic Input/Output System (BIOS) 163

Configure LAN Settings for SP

Confirm that the TCG/TPM Support setting is set to Yes and the TPM Enabled/Disable

Status is set to Enabled.

10.

Press F10 to exit the BIOS Setup Utility.

This completes the TPM configuration.

Configuring SP LAN Settings

You can assign an IP address for the Oracle Database Appliance (original version) server node

SP from the BIOS Setup Utility on the IPMI LAN configuration menu. Alternatively, you can also specify the LAN settings for the SP using Oracle ILOM. For instructions for setting the

IP address in Oracle ILOM, see Oracle Integrated Lights Out Manager (Oracle ILOM) 3.0

Documentation Collection.

1.

Configure LAN Settings for SP

Access the BIOS Setup Utility menus.

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Configure LAN Settings for SP

3.

4.

2.

5.

For instructions, see

“Accessing the BIOS Setup Utility Menus” on page 167

.

In the BIOS Setup Utility menus, use the arrow keys (or Tab key) to navigate to the Advanced menu.

In the Advanced menu, select IPMI Configuration.

In the IPMI Configuration menu, select LAN Configuration.

The LAN Configuration screen appears.

In the LAN Configuration screen, use the arrow keys to select and specify the appropriate LAN configuration settings.

6.

7.

After making the necessary changes, select Commit and press Enter to apply the changes.

Press F10 to save the changes and exit BIOS.

Chapter 8 • Server Node Basic Input/Output System (BIOS) 165

Enable or Disable Option ROM Settings

Configuring Option ROM Settings in BIOS

The Oracle Database Appliance (original version) BIOS Option ROM space is 128 Kbytes. Of these 128 Kbytes, approximately 80 Kbytes are used by the VGA controller, the disk controller, and the network interface card. Approximately 48 Kbytes remain to be shared by the Option

ROMs on all bootable PCI-Express plug-in cards.

1.

2.

Enable or Disable Option ROM Settings

Access the BIOS Setup Utility menus.

For instructions, see “Accessing the BIOS Setup Utility Menus” on page 167

.

In the BIOS Setup Utility menus, use the arrow keys (or Tab key) to navigate to the Boot menu.

The Boot menu appears.

3.

4.

5.

In the Boot menu, highlight the Option ROM setting, and then press Enter.

Check whether the settings in your screen output match what is shown above. If they do not match, proceed to the next step. If they match, proceed to Step 5 and exit BIOS.

To change the settings, in the Boot menu listing the Option ROM settings, highlight the applicable Option ROM setting to modify, then press Enter.

A dialog box appears listing the available settings.

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Enable or Disable Option ROM Settings

6.

7.

In the dialog box, do one of the following:

Select -Enabled to enable the Option ROM setting.

Select -Disabled to disable the Option ROM setting.

Press F10 to save the changes and exit the BIOS Setup Utility.

BIOS Setup Utility Hot Keys

The following table provides a description of the Oracle Database Appliance (original version)

BIOS Setup Utility Oracle ILOM Remote Console keys and the directly attached keyboard keys, and the corresponding serial connection key combinations.

Oracle ILOM Remote Console Keys

F1

F2

F7

F8

F9

F10

F12

Serial Connection Hot Key

Combinations

Ctrl+Q (Press and hold the Control key and type Q)

Ctrl+E

Ctrl+D

Ctrl+P

Ctrl+O

Ctrl+S

Ctrl+N

Function

Access the BIOS Setup Utility if there is an error during the boot process.

Enter BIOS Setup Utility when the system has completed the power-on self-test (POST).

Discard changes, but do not exit.

Select the BBS Popup menu, which allows you to select a boot device.

Load optimal BIOS defaults.

Save changes and exit.

Boot the server node from the network (PXE boot).

F10 is not supported on the Oracle ILOM Remote Console; instead, use the arrow keys to navigate to the Exit menu and press Enter.

Accessing the BIOS Setup Utility Menus

You can access Oracle Database Appliance (original version) BIOS Setup Utility screens from the following interfaces:

Use a USB keyboard, mouse, and VGA monitor connected directly to the server node.

Use a terminal (or terminal emulator connected to a computer) through the serial port on the back panel of the server node.

Chapter 8 • Server Node Basic Input/Output System (BIOS) 167

Access BIOS Setup Utility Menus

Connect to the server node using the Oracle ILOM Remote Console.

The following procedure describes the steps for accessing the BIOS Setup Utility menus.

1.

2.

Access BIOS Setup Utility Menus

Power-on or power-cycle the server node.

The following information appears on the screen:

3.

To enter the BIOS Setup Utility, do the following: a.   

Wait for the last line of the screen output to change to Initializing USB

Controllers..Done

This will take several seconds.

b.   

When Done appears, press the F2 key immediately.

Note -

If there is an error during the boot process, you can press F1 to access the BIOS Setup

Utility.

168 Oracle Database Appliance Service Manual • February 2016

The BIOS Setup Utility dialog appears.

Access BIOS Setup Utility Menus

4.

5.

6.

7.

Note -

If the BIOS Setup Utility dialog does not appear, you waited too long to press the F2 key. When Done appears on the screen, you must press the F2 key immediately. Try again.

Use the left and right arrow keys to select the different menu options.

As you select each menu option, the top-level screen for that menu option appears.

To select an option on a top-level screen, use the up and down arrow keys to scroll up and down the options presented.

Only options that can be modified are highlighted when you press the up and down arrow keys.

If a field can be modified, as you select the option, user instructions for modifying the option appear in the right column of the screen.

If a field is a link to a sub-screen, instructions to press the Enter key to access the sub-screen appear in the right column.

Modify the setup field and press the Esc key to save the changes and exit the screen.

Chapter 8 • Server Node Basic Input/Output System (BIOS) 169

Access BIOS Setup Utility Menus

10.

11.

8.

9.

Some screens present a confirmation dialog box that enables unwanted changes to be retracted.

On sub-screens that only provide configuration information and cannot be modified, press the Esc key to exit the screen.

To continue modifying other setup parameters, repeat Step 4 through Step 8.

Otherwise, go to Step 10.

Press and release the right arrow key until the Exit menu screen appears.

Follow the instructions on the Exit menu screen to save or discard your changes and exit the BIOS Setup Utility.

BIOS Setup Utility Screens

This section describes the Oracle Database Appliance (original version) BIOS setup utility screens. It includes the following sections:

“BIOS Setup Utility Screen Overview” on page 170

“BIOS Main Menu Screen” on page 172

“BIOS Advanced Menu Screen” on page 173

“BIOS PCI Menu Screen” on page 174

“BIOS Boot Menu Screen” on page 175

“BIOS Security Menu Screen” on page 175

“BIOS Chipset Menu Screen” on page 176

“BIOS Exit Menu Screen” on page 176

The BIOS utility includes seven top-level screens, many of which include sub screens. Arrow keys provide navigation, and the options or fields that you can configure appear in color. Online instructions provide additional information.

Note -

The screens shown are examples. The version numbers and the screen items and selections shown are subject to change over the life of the product.

BIOS Setup Utility Screen Overview

The following table contains summary descriptions of the Oracle Database Appliance (original version) top-level BIOS setup screens.

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Access BIOS Setup Utility Menus

Screen

Main

Advanced

PCI

Boot

Security

Chipset

Exit

Description

General product information, including BIOS type, processor, memory, and time/date.

Configuration information for the CPU, memory, IDE, Super IO, trusted computing,

USB, PCI, MPS and other information.

Configure the system to clear NVRAM during system boot.

Configure the boot device priority (storage drives and boot disk drives).

Set or change the user and supervisor passwords.

View the configuration of system chip set.

Save changes and exit, discard changes and exit, discard changes, or load optimal or failsafe defaults.

See This Section

“BIOS Main Menu Screen” on page 172

“BIOS Advanced Menu

Screen” on page 173

“BIOS PCI Menu Screen” on page 174

“BIOS Boot Menu Screen” on page 175

“BIOS Security Menu

Screen” on page 175

“BIOS Chipset Menu

Screen” on page 176

“BIOS Exit Menu Screen” on page 176

The following figures shows a map of the BIOS screens.

Chapter 8 • Server Node Basic Input/Output System (BIOS) 171

Access BIOS Setup Utility Menus

BIOS Main Menu Screen

The Oracle Database Appliance (original version) BIOS Main screen provides general product information, including BIOS, processor, system memory, and system time/date.

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Access BIOS Setup Utility Menus

BIOS Advanced Menu Screen

The Oracle Database Appliance (original version) BIOS Advanced screen provides detailed configuration information for the CPU, memory, IDE, Super IO, trusted computing, USB, PCI,

MPS and other system information.

Chapter 8 • Server Node Basic Input/Output System (BIOS) 173

Access BIOS Setup Utility Menus

BIOS PCI Menu Screen

The Oracle Database Appliance (original version) BIOS PCI screen enables you to configure the server node to clear NVRAM during system boot.

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Access BIOS Setup Utility Menus

BIOS Boot Menu Screen

The Oracle Database Appliance (original version) BIOS Boot screen enables you to configure the boot device priority (storage drives and the DVD-ROM drive).

BIOS Security Menu Screen

The Oracle Database Appliance (original version) BIOS Security screen enables you to set or change the supervisor and user passwords. The default state is for the passwords to be unconfigured (not required).

If you configure a supervisor password, users must enter it to access BIOS setup.

If you configure a user password, users must enter it before booting an OS.

Chapter 8 • Server Node Basic Input/Output System (BIOS) 175

Access BIOS Setup Utility Menus

BIOS Chipset Menu Screen

The Oracle Database Appliance (original version) BIOS Chipset screen enables you to set the chipset parameters.

BIOS Exit Menu Screen

The Oracle Database Appliance (original version) BIOS Exit options enable you to save changes and exit, discard changes and exit, discard changes, or load optimal defaults.

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Exit From the BIOS Setup Utility

1.

2.

Exit From the BIOS Setup Utility

Use the up and down arrow keys to scroll up and down the BIOS Exit options.

Press Enter to select the option.

A confirmation dialog box appears that enables you to save the changes and exit the Setup

Utility or cancel the exit option.

Note -

The confirmation dialog box is only shown below for the Save Changes and Exit option screen. The other exit confirmation screens work in a similar way.

Chapter 8 • Server Node Basic Input/Output System (BIOS) 177

178 Oracle Database Appliance Service Manual • February 2016

Index

A

air duct installing

ODA (original version),   96

removing

ODA (original version),   94, 94

antistatic wrist strap described

ODA (original version),   34

ODA X3-2/X4-2/X5-2,   27

B

battery installing

ODA (original version),   84

removing

ODA (original version),   83

servicing server node

ODA (original version),   83

ODA X3-2/X4-2/X5-2,   61

BIOS accessing Setup Utility

ODA (original version),   167

accessing the setup utility

ODA X3-2/X4-2/X5-2,   150

advanced menu options

ODA X3-2/X4-2/X5-2,   150

Advanced Menu screen

ODA (original version),   170

boot menu options

ODA X3-2/X4-2/X5-2,   150

Boot Menu screen

ODA (original version),   170

Chipset Menu screen

ODA (original version),   170

common tasks

ODA X3-2/X4-2/X5-2,   150

Exit Menu screen

ODA (original version),   170

I/O menu options

ODA X3-2/X4-2/X5-2,   150

LAN settings

ODA (original version),   164

legacy and UEFI modes

ODA X3-2/X4-2/X5-2,   150

main menu options

ODA X3-2/X4-2/X5-2,   150

Main Menu screen

ODA (original version),   170

managing configurations

ODA X3-2/X4-2/X5-2,   150

memory testing

ODA (original version),   155

Option ROM settings

ODA (original version),   166

PCI Menu screen

ODA (original version),   170

POST errors

ODA (original version),   153

POST events

ODA (original version),   151

resetting password

ODA (original version),   156

sample setup menu screens

ODA (original version),   170

save and exit options

ODA X3-2/X4-2/X5-2,   150

Security Menu screen

ODA (original version),   170

setup screens summary

ODA (original version),   170, 170

179

Index

UEFI driver control options

ODA X3-2/X4-2/X5-2,   150

using for resource allocation

ODA X3-2/X4-2/X5-2,   150

BIOS Setup Utility accessing

ODA X3-2/X4-2/X5-2,   150

hot keys

ODA (original version),   167

boot disk backplane cables installing

ODA (original version),   131

removing

ODA (original version),   130

boot drives slot numbering and supported types

ODA (original version),   48

population rules

ODA (original version),   64

removing

ODA (original version),   97

servicing

ODA (original version),   96

CRUs

ODA X3-2/X4-2/X5-2,   87

removal that does not require system power off,   39

removal that requires system power off,   61

C

cables reconnecting power and data cables after servicing

ODA (original version),   142

ODA X3-2/X4-2/X5-2,   137

chassis interlock switch disconnecting

ODA (original version),   105

reconnecting

ODA (original version),   107

CLR CMOS button location of

ODA (original version),   156

CMOS NVRAM clearing

ODA (original version),   156

cold service components

ODA (original version),   28

CPUs clearing faults

ODA (original version),   100

fault LED locations

ODA (original version),   97

fault LEDs

ODA (original version),   24

installing

ODA (original version),   100

D

date and time resetting after battery replacement

ODA (original version),   84

server node battery

ODA (original version),   83

diagnostic tools

summary of,   145

DIMMs clearing faults

ODA (original version),   68

error correction (ECC)

ODA (original version),   71

Fault Remind button

ODA (original version),   65

installing

ODA (original version),   68

population rules

ODA (original version),   64

removing

ODA (original version),   65

servicing

ODA (original version),   63

ODA X3-2/X4-2/X5-2,   61

disk backplane installing boot disk backplane

ODA (original version),   104

removing boot disk backplane

ODA (original version),   103

servicing boot disk backplane

ODA (original version),   103

servicing disk backplane

ODA X3-2/X4-2/X5-2,   87

updating TLI information after replacement

180 Oracle Database Appliance Service Manual • February 2016

ODA X3-2/X4-2/X5-2,   88

disk midplane module installing

ODA (original version),   113

removing

ODA (original version),   109

servicing

ODA (original version),   109

disk midplane module HDD cable installing

ODA (original version),   116

removing

ODA (original version),   115

servicing

ODA (original version),   115

E

ECC memory correctable and uncorrectable errors

ODA (original version),   71

electrostatic discharge (ESD) precautions

ODA (original version),   34

ODA X3-2/X4-2/X5-2,   27

emergency shutdown server node

ODA (original version),   31

ODA X3-2/X4-2/X5-2,   27

Ethernet ports

LEDs

ODA (original version),   25

naming and boot priority

ODA (original version),   158

F

fan power cable installing

ODA (original version),   123

removing

ODA (original version),   122

fans detecting faults using LEDs

ODA (original version),   55

installing

ODA (original version),   56, 59

LEDs

ODA (original version),   20

removing

ODA (original version),   55

replacing in server node

ODA (original version),   54

server node

ODA X3-2/X4-2/X5-2,   39

fault LED server node fan

ODA (original version),   55

server node power supply

ODA (original version),   58

Fault Remind button identifying faulty CPU

ODA (original version),   97

locating a faulty DIMM

ODA (original version),   65

faults clearing CPU faults

ODA (original version),   100

clearing DIMM faults

ODA (original version),   68

clearing PCIe card faults

ODA (original version),   77

clearing PCIe riser faults

ODA (original version),   74

clearing the primary HBA card faults

ODA (original version),   81

managing

ODA X3-2/X4-2,   93

front indicator module (FIM) connectors

ODA (original version),   109

front indicator panels installing

ODA (original version),   120

removing

ODA (original version),   117

servicing

ODA (original version),   117

ODA X3-2/X4-2/X5-2,   87

FRU component locations

ODA X3-2/X4-2/X5-2,   87

Index

181

Index

FRUs

removal that requires system power off,   87

G

graceful shutdown server node

ODA (original version),   31

ODA X3-2/X4-2/X5-2,   27

H

hard disk drives install boot drive

ODA (original version),   53

installing

ODA (original version),   51

remove boot drive

ODA (original version),   52

removing

ODA (original version),   50

replacing in server node

ODA (original version),   48

replacing in storage shelf

ODA X3-2/X4-2/X5-2,   41

server node

ODA X3-2/X4-2/X5-2,   39

slot numbering and supported types

ODA (original version),   48

storage and boot drive status indicators

ODA (original version),   21

HBA installing the primary HBA

ODA (original version),   81

primary and secondary cards

ODA (original version),   76

removing the primary HBA card

ODA (original version),   80

heatsink cleaning

ODA (original version),   97

host bus adapter (HBA) cables installing in primary HBA

ODA (original version),   125

installing in secondary HBA

ODA (original version),   127

182 Oracle Database Appliance Service Manual • February 2016 removing from primary HBA

ODA (original version),   124

removing from secondary HBA

ODA (original version),   126

servicing SAS cables

ODA X3-2/X4-2/X5-2,   87

hotswap components,   39

ODA (original version),   28

server node

ODA (original version),   47

ODA X3-2/X4-2/X5-2,   39

I

I/O module replacing in ODA storage shelf

ODA X3-2/X4-2,   45

ILOM See Oracle Integrated Lights Out Manager

L

LEDs

AC OK

ODA (original version),   21

Activity

ODA (original version),   21

CPU fault

ODA (original version),   24

DC OK

ODA (original version),   21

Ethernet ports

ODA (original version),   25

fans

ODA X3-2/X4-2,   14

ODA X5-2,   11

fans status

ODA (original version),   20

Fault Remind Power Good

ODA (original version),   24

general status

ODA X3-2/X4-2,   14

ODA X5-2,   11

internal server node

ODA (original version),   24

Locate

ODA (original version),   17

memory DIMM fault

ODA (original version),   24

motherboard

ODA X3-2/X4-2,   14

ODA X5-2,   11

ODA X3-2/X4-2,   14

ODA X5-2,   11

OK

ODA (original version),   20

Over Temperature

ODA (original version),   17

power supplies

ODA X3-2/X4-2,   14

ODA X5-2,   11

Power/OK

ODA (original version),   17

Ready to Remove

ODA (original version),   17, 21

rear component failure

ODA (original version),   17

server node rear Locate

ODA (original version),   22

server node rear Locate push to test

ODA (original version),   22

server node rear Power/OK

ODA (original version),   22

server node rear Ready to Remove

ODA (original version),   22

server node rear Service Required

ODA (original version),   22

Service Required

ODA (original version),   17, 20, 21, 21

SP OK/Fault

ODA (original version),   17

storage and boot drives

ODA (original version),   21

storage devices

ODA X3-2/X4-2,   14

ODA X5-2,   11

storage shelf back panel

ODA X3-2/X4-2,   16

ODA X5-2,   13

storage shelf front panel

ODA X3-2/X4-2,   12, 15

Index

M

memory See DIMMs motherboard updating TLI information after replacement

ODA X3-2/X4-2/X5-2,   88

motherboard assembly installing replaceable components

ODA (original version),   134

removing replaceable components

ODA (original version),   133

replaceable components on

ODA (original version),   132

ODA X3-2/X4-2/X5-2,   87

servicing

ODA X3-2/X4-2/X5-2,   87

N

network ports naming and boot order

ODA (original version),   158

O

Option ROM settings configuring

ODA (original version),   166

Oracle Integrated Lights Out Manager (Oracle ILOM) server node power off procedures

ODA (original version),   31

ODA X3-2/X4-2/X5-2,   27

server node power on procedures

ODA (original version),   142

ODA X3-2/X4-2/X5-2,   138

SP reset,   146

used as diagnostic tool,   145

P

Pc-Check,   145

PCIe cards clearing faults

ODA (original version),   77

configurations supported

ODA (original version),   76

installing in PCIe riser

183

Index

ODA (original version),   77

installing the primary HBA

ODA (original version),   81

primary and secondary HBA

ODA (original version),   76

removing from PCIe riser

ODA (original version),   76

removing the primary HBA card

ODA (original version),   80

servicing

ODA (original version),   75

ODA X3-2/X4-2/X5-2,   61

PCIe riser clearing faults

ODA (original version),   74

installing

ODA (original version),   74

removing

ODA (original version),   72

servicing

ODA (original version),   72

ODA X3-2/X4-2/X5-2,   61

power distribution board installing

ODA (original version),   107

removing

ODA (original version),   105

servicing

ODA (original version),   105

power off

system,   33

power supplies detecting faults using LEDs

ODA (original version),   58

removing

ODA (original version),   58

replacing in server node

ODA (original version),   57

replacing in storage shelf

ODA X3-2/X4-2,   43

server node

ODA X3-2/X4-2/X5-2,   39

status indicators

ODA (original version),   21

power-on self-test (POST),   145

power-on self-test (POST) events

184 Oracle Database Appliance Service Manual • February 2016

ODA (original version),   151

powering off emergency shutdown

ODA (original version),   31

ODA X3-2/X4-2/X5-2,   27

graceful shutdown

ODA (original version),   31

ODA X3-2/X4-2/X5-2,   27

powering on

ODA (original version),   142

ODA X3-2/X4-2/X5-2,   138

returning the system to operation,   137

processors See CPUs

R

replacing hot and cold service components

ODA (original version),   28

ODA X3-2/X4-2/X5-2,   27

required tools servicing components

ODA (original version),   30

ODA X3-2/X4-2/X5-2,   27

reset Oracle ILOM SP,   146

S

safety information servicing

ODA (original version),   30

ODA X3-2/X4-2/X5-2,   27

SAS expander cable installing

ODA (original version),   129

removing

ODA (original version),   128

serial number location of

ODA (original version),   30

server node back panel indicators

ODA (original version),   22

CRU component locations

ODA (original version),   62

ODA X3-2/X4-2/X5-2,   61

installing into the chassis

ODA (original version),   140

internal LEDs

ODA (original version),   24

powering off

ODA (original version),   31

ODA X3-2/X4-2/X5-2,   27

reconnecting power and data cables

ODA X3-2/X4-2/X5-2,   137

reinstalling in rack

ODA X3-2/X4-2/X5-2,   137

removing from chassis

ODA (original version),   34

removing from rack

ODA X3-2/X4-2/X5-2,   27

removing middle section, ODA (original

version),   36

removing the top cover

ODA (original version),   35

ODA X3-2/X4-2/X5-2,   27

slide into rack from maintenance position

ODA X3-2/X4-2/X5-2,   137

slide out from rack to maintenance position

ODA X3-2/X4-2/X5-2,   27

status indicators

ODA (original version),   17

server node cables servicing

ODA (original version),   122

service processor reset,   146

servicing air duct removal

ODA (original version),   94

boot disk backplane

ODA (original version),   103

CPUs

ODA (original version),   96

ODA X3-2/X4-2/X5-2,   87

DIMMs

ODA (original version),   63

ODA X3-2/X4-2/X5-2,   61

disk backplane

ODA X3-2/X4-2/X5-2,   87

disk midplane module

ODA (original version),   109

disk midplane module HDD cable

ODA (original version),   115

front indicator panels

ODA (original version),   117

ODA X3-2/X4-2/X5-2,   87

HBA SAS cables

ODA X3-2/X4-2/X5-2,   87

hot and cold service components

ODA (original version),   28

hotswap components,   39

ODA (original version),   47

ODA X3-2/X4-2/X5-2,   39

hotswap components, storage shelf

ODA X3-2/X4-2,   40

motherboard assembly

ODA (original version),   132

ODA X3-2/X4-2/X5-2,   87

non-hotswap CRU components,   61

non-hotswap FRU components,   87

PCIe cards

ODA (original version),   75

ODA X3-2/X4-2/X5-2,   61

PCIe riser

ODA (original version),   72

ODA X3-2/X4-2/X5-2,   61

power distribution board

ODA (original version),   105

preparing for service

ODA (original version),   28

ODA X3-2/X4-2,   27 preparing the system,   27

removing a server node from chassis

ODA (original version),   34

ODA X3-2/X4-2/X5-2,   27

removing the top cover

ODA (original version),   35

ODA X3-2/X4-2/X5-2,   27

replacing a power supply in storage shelf

ODA X3-2/X4-2,   43

replacing fans in server node

ODA (original version),   54

replacing hard disk drives in server node

ODA (original version),   48

replacing hard disk drives in storage shelf

ODA X3-2/X4-2/X5-2,   41

replacing I/O module in storage shelf

ODA X3-2/X4-2,   45

Index

185

Index replacing power supplies in server node

ODA (original version),   57

returning the appliance to operation

ODA (original version),   139

ODA X3-2/X4-2/X5-2,   137 returning the system to operation,   137

server node battery

ODA (original version),   83

ODA X3-2/X4-2/X5-2,   61

server node cables

ODA (original version),   122

updating motherboard or disk backplane TLI information

ODA X3-2/X4-2/X5-2,   88

shutdown procedures emergency shutdown

ODA (original version),   31

ODA X3-2/X4-2/X5-2,   27

graceful shutdown

ODA (original version),   31

ODA X3-2/X4-2/X5-2,   27

shutting down

ODA (original version),   28

ODA X3-2/X4-2/X5-2,   27 preparing the system for servicing,   27

standby power state

ODA (original version),   142

ODA X3-2/X4-2/X5-2,   138

status indicators

AC OK

ODA (original version),   21

Activity

ODA (original version),   21

CPU fault

ODA (original version),   24

DC OK

ODA (original version),   21

Ethernet ports

ODA (original version),   25

fans

ODA X3-2/X4-2,   14

ODA X5-2,   11

fans status

ODA (original version),   20

Fault Remind Power Good

ODA (original version),   24

186 Oracle Database Appliance Service Manual • February 2016 general status

ODA X3-2/X4-2,   14

ODA X5-2,   11

internal server node

ODA (original version),   24

Locate

ODA (original version),   17

memory DIMM fault

ODA (original version),   24

motherboard

ODA X3-2/X4-2,   14

ODA X5-2,   11

ODA X3-2/X4-2,   14

ODA X5-2,   11

OK

ODA (original version),   20

Over Temperature

ODA (original version),   17

power supplies

ODA X3-2/X4-2,   14

ODA X5-2,   11

Power/OK

ODA (original version),   17

Ready to Remove

ODA (original version),   17, 21

rear component failure

ODA (original version),   17

server node

ODA (original version),   17

server node rear Locate

ODA (original version),   22

server node rear Locate push to test

ODA (original version),   22

server node rear Power/OK

ODA (original version),   22

server node rear Ready to Remove

ODA (original version),   22

server node rear Service Required

ODA (original version),   22

Service Required

ODA (original version),   17, 20, 21, 21

SP OK/Fault

ODA (original version),   17

storage and boot drives

ODA (original version),   21

storage devices

ODA X3-2/X4-2,   14

ODA X5-2,   11 status indicators and LEDs,   11

storage shelf

ODA X3-2/X4-2,   15

ODA X5-2,   12

storage shelf back panel

ODA X3-2/X4-2,   16

ODA X5-2,   13

storage shelf front panel

ODA X3-2/X4-2,   12, 15

storage shelf servicing hotswap components

ODA X3-2/X4-2,   40

storage shelf indicators back panel

ODA X3-2/X4-2,   16

ODA X5-2,   13

front panel

ODA X3-2/X4-2,   12, 15

System Identifier

updating for motherboard,   89

system_identifier updating after motherboard replacement

ODA X3-2/X4-2/X5-2,   88

T

TLI updating after motherboard or disk backplane replacement

ODA X3-2/X4-2/X5-2,   88

tools required for service

ODA (original version),   30

ODA X3-2/X4-2/X5-2,   27

top cover install

ODA X3-2/X4-2/X5-2,   137

install on server node

ODA (original version),   139

removing sidewall cover

ODA (original version),   109

server node

ODA (original version),   35

ODA X3-2/X4-2/X5-2,   27

Index

system middle section, ODA (original version),   36

Trusted Platform Module (TPM) support for

ODA (original version),   158

187

188 Oracle Database Appliance Service Manual • February 2016

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