Matrix Pro 840 Extended Warranty
WA RR A NT Y
MATRIX PRO 840
®
EXTENDED WARRANTY
99-01038
Your Matrix Pro 840 guidance system carries a standard one-year factory warranty. You
can extend and enhance this warranty by two (2) years for a total of three (3) years of
protection for $326.47. Take this sheet and your retail sales receipt to your
Matrix Pro 840 retailer or guidance dealer to purchase the extended warranty.
Warranty Comparisons
Standard Warranty
Extended Warranty Program
Term:
1 year from date of product purchase 3 year total warranty coverage
Cost:
Included in product purchase cost
Service
Claims:
Warranty claims will follow normal distribution channels and return
procedures
Products:
Covers all products in the guidance kit
Coverage:
Covers manufacturing or material defects. Does NOT cover misuse or
abuse.
Transfer:
Does NOT transfer with product ownership
$326.47 Must be purchased at
time of product purchase
To Purchase An Extended Warranty
1. Complete the following information:
• Kit Part #_________________________________________________________
• Console Part # / Serial #____________________________________________
• Owner’s Name____________________________________________________
• Address_________________________________________________________
• Phone___________________________________________________________
2. Include a copy of the retail sales receipt.
3. Return this form to your guidance dealer.
4. Have your guidance dealer fax the form and receipt to (630) 665-5651.
Product Warranty
TeeJet Technologies warrants to the original purchaser
that the product purchased shall be free of defects in material
or workmanship. If the product proves to be defective within the
warranty period the purchaser must return, freight prepaid, said
product to TeeJet Technologies within thirty (30) days after such
defect is discovered. Upon inspection and examination by TeeJet
Technologies and at its option, the product shall be repaired or
replaced with a new or comparable product. No product will be
considered defective if it substantially fulfills the performance
specifications. Purchaser shall be responsible for all required
maintenance service in accordance with procedures outlined in
TeeJet Technologies’ product operator’s manual or service bulletins.
All product(s) replaced or repaired under warranty shall carry the
remainder of the warranty left on the original purchase. All out of
warranty product(s) serviced for fee or goodwill will have ninety
(90) days of warranty. The ninety (90) days shall begin on the date
serviced by TeeJet Technologies.
WARRANTY LIMITATIONS AND EXCLUSIONS
TeeJet Technologies will have no warranty obligation hereunder
if the product is subjected to abuse, misuse, acts of God, faulty
installation, or improper maintenance as outlined in TeeJet
Technologies’ product operator’s manual or service bulletins.
Consumable items (items such as light bulbs, batteries, etc., and
expendable items (items that wear out during normal use) such as
injection pump tubes, flow meter bearings, etc., are not covered by
warranty. For products that come in direct contact with chemical, the
specific recommendations contained in TeeJet Technologies product
bulletins must be adhered to, or this warranty is void. Any repairs
or alterations, other than those provided by TeeJet Technologies
and/or its authorized representatives, will void the warranty. TeeJet
Technologies neither assumes nor authorizes anyone to assume for
it any other obligation or liability in connection with said product.
DISCLAIMER OF UNSTATED WARRANTY
The warranty printed above is the only warranty applicable to this
purchase. TeeJet Technologies’ warranty cannot be modified by any
person or entity, including without limitation, any distributor or retailer
of TeeJet Technologies. All other warranties, express or implied,
including but not limited to, the implied warranties of merchantability
and fitness for a particular purpose, are disclaimed.
LIMITATION OF LIABILITY
It is understood and agreed that TeeJet Technologies, whether in
contract, in tort, under any warranty, in negligence or otherwise, shall
not exceed the return of the amount of the purchase price paid by
purchaser and under no circumstances shall TeeJet Technologies be
liable for special, indirect, or consequential damages. In particular,
TeeJet Technologies shall not be liable for damage to crops as the
result of misuse or negligence in the application of chemicals or
operation of TeeJet Technologies products. The price stated for the
equipment is a consideration in limiting TeeJet Technologies’ liability.
No action, regardless of form, arising out of the transactions under
this agreement may be brought by purchaser more than one year
after the cause of action has occurred.
www.teejet.com
WAR R AN T Y
Repair and Return Policy
CLEANING REQUIREMENTS
Products returned to TeeJet Technologies must
be thoroughly cleaned and free of all chemical
contamination. Items not properly cleaned will be
returned to the owner at their expense.
REQUESTING AN RMA #
1. Contact TeeJet Technologies and provide
details and symptoms of the problem.
2. Once an RMA number has been issued, return
the item pre-paid to TeeJet Technologies.
3. Write the RMA number on the outside of the
box before returning the item.
4. Include a brief written description regarding
the reason for return.
OUT OF WARRANTY REPAIRS
1. All merchandise being returned to TeeJet
Technologies for out of warranty repair must
be pre-approved.
2. An RMA number will be issued by TeeJet
Technologies. This number must accompany
the merchandise.
3. An authorized Purchase Order number or
Credit Card number will be required to process
the transaction.
4. At the discretion of TeeJet Technologies, the
merchandise will be repaired or replaced
and returned to the customer. Repair and
freight charges will be assessed and are the
responsibility of the customer.
WARRANTY REPAIRS
1. All merchandise being returned to TeeJet
Technologies for warranty repair must be
pre-approved.
2. An RMA number will be issued by TeeJet
Technologies. This number must accompany
the merchandise.
3. Proof of in-service date may be required.
4. At the discretion of TeeJet Technologies, the
merchandise will be repaired or replaced at
NO CHARGE and returned to the customer,
freight prepaid.
5. Warranty repaired items carry the remainder
of the original warranty period.
TeeJet Technologies
1801 Business Park Drive
Springfield, Illinois 62703 USA
Tel: (630) 665-5002 • Fax: (630) 665-5651
www.teejet.com
98-01328 R5
© TeeJet Technologies 2012
DIAGNOSTIC AND NO DEFECT CHECK
OUT FEES
1. TeeJet Technologies will make every
reasonable attempt to verify RMA claims. If
TeeJet Technologies is unable to confirm the
operation of the equipment, staff will attempt to
collect additional information from the dealer/
distributor/end user (upon authorization).
However, if no additional information is
provided within ten (10) business days, the
product will be returned to the customer with
applicable fees applied.
2. Items returned for repair that are determined
to have NO DEFECT will be assessed a
standard no defect Diagnostic Fee. This fee
applies to out of warranty items only.
3. A Diagnostic Fee will also be applied to items
that are determined “Not Repairable”. These
items will be returned or scrapped at the
customer’s request.
SAME DAY REPAIR SERVICE
CHARGES
Customers requesting same day repair service
on “out of warranty” items will be assessed an
additional $55.00 expedite fee. NOTE: Same
Day Service may not be available on all products.
Contact TeeJet Technologies before returning the
item.
ON SITE REPAIR SERVICE
TeeJet Technologies offers a limited “on site” repair
service option. This service option is used for nontypical service issues or problems. Contact TeeJet
Technologies for additional information, fees, and
scheduling.
SPECIAL ITEMS
Items not identified on the product repair lists will
be repaired using the standard hourly repair rate,
plus parts.
Repair charges are invoiced as net
charges with standard payment terms.
Prices and specifications are subject
to change without prior notification.
MERCHANDISE RETURNS
1. Requests to return merchandise for credit
must be submitted and approved by a
Customer Service Representative before an
RMA number will be issued.
2. A minimum 20% restocking fee will be applied
to the returned merchandise.
3. Items being returned must be current product
and purchased within the last 12 months.
4. Returned items must be in like new condition
or the items may be returned to the customer
at their expense, or the items may be
assessed with additional return fees.
REMANUFACTURED UNITS FOR SALE
From time to time, TeeJet Technologies will
make available for sale a limited number of
remanufactured consoles and parts. These items
will carry a 90-day warranty from the day of
purchase. Contact TeeJet Technologies or your
local TeeJet sales office.
All items returned to TeeJet Technologies must be
pre-approved and require a Returned Merchandise
Authorization (RMA) number.
LOANER CONSOLES
Dealers for TeeJet Technologies are responsible
for stocking service replacement consoles for end
users. In the event a dealer is temporarily out
of service inventory, TeeJet Technologies has a
limited inventory of remanufactured consoles to
be used as loaner replacements. These consoles
can be used while the end user console is being
repaired. This service is available for most
consoles at a fee of $95.00 each. Contact TeeJet
Technologies for specific product availability.
UNAUTHORIZED MODIFICATIONS
AND REPAIRS
Unauthorized modifications of any products
manufactured or distributed by TeeJet
Technologies will automatically void the factory
warranty. Standard out of warranty charges will
apply to return the products to “like new” condition.
REPAIRED ITEMS WARRANTY PERIOD
Items Returned for repair to TeeJet Technologies
will carry a 90-day warranty period from the date
of repair.
UNCLAIMED PROPERTY
Product serviced by TeeJet Technologies must be
claimed within 45 days of completion of services.
If a customer fails to provide the information
necessary to complete an RMA transaction
(purchase order, payment, etc.) ownership of
unclaimed product will become the property of
TeeJet Technologies after 45 days.
Ship to:
TeeJet Technologies
Repair Department
RMA # __________
1801 Business Park Drive
Springfield, Illinois 62703 USA
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