Release Notes for the Cisco Interactive Experience Platform v2.6

Release Notes for the Cisco Interactive Experience Platform v2.6
Release Notes for the Cisco Interactive
Experience Platform
Software Release 2.6
September 2, 2016
This product includes cryptographic software written by Eric Young ([email protected]).
This product includes software written by Tim Hudson ([email protected]).
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit.
(http://www.openssl.org/).
Introduction
This document describes new features, enhancements, bug fixes, and known issues for the Cisco
Interactive Experience Manager (IEM) and Cisco Interactive Experience Client (IEC).
Tip
When installing the Cisco IEM, check the Cisco Interactive Experience Platform (IEP) support pages on
www.cisco.com for the latest software version. Check the site periodically after that for new software
versions.
This document includes these topics:
•
Upgrading to Cisco IEC version 2.6
•
New Features and Enhancements
•
Fixed Caveats
•
Open Caveats
•
Limited Support and New Behavior/Design
Cisco Systems, Inc.
www.cisco.com
Upgrading to Cisco IEC version 2.6
Upgrading to Cisco IEC version 2.6
You can directly upgrade to IEC version 2.6 from either IEC version 2.3.4b, 2.4, or 2.5. For the older IEC versions, such
as 2.3.1 or older, refer to the table below for the procedure to upgrade to 2.6.
Table 1
IEC Upgrade Compatibility Chart
Version
Upgrade Feasibility
From version 2.3.4b (5.354.406), 2.4, or 2.5 to version 2.6
Yes
From version 2.3.1 (5.288.320) or older to version 2.6
No
Using a two-step upgrade process:
Yes
1.
From version 2.3.1 (5.288.320) or older to version 2.3.4b
(5.354.406)
2.
From version 2.3.4b to version 2.6
Note
You can downgrade to any version of the IEC from version 2.6.
Note
It is mandatory to upgrade the IEM to version 2.5 or 2.6 before upgrading the IEC firmware to version
2.6 when using the IEM. IEM version 2.6 is not necessary if upgrading the IEC to version 2.6 using the
Terminal Utility in the IEC.
New Features and Enhancements
Release 2.6 includes the following new features and enhancements:
•
JCF Widget: JCF is the native implementation of Cisco Jabber Client Framework. This widget offers
functionality similar to the SipPhone widget, except that JCF is Cisco proprietary implementation.
This plugin enables the application to perform like a feature-rich SIP endpoint and supports a wide
range of audio and video codecs such as g711, g722, g722.1, g729 for audio and H.264, H.263,
H.261 for video codecs respectively.
•
WebRTC: WebRTC (Web Realtime Communications) enables peer to peer video, audio, and data
communication in Cobra. This allows video calling, video chat, and peer to peer file sharing entirely
in Cobra browser, with no plugins. Additionally, it can be used for screen sharing, presentation
sharing, and so on. It can work with any WebRTC service provider such as Google AppSpot,
opentokrtc.com, easyrtc.com, and so on.
•
PDF print enhancement
•
SAP (Secondary Audio Program) support on video player widget - The following three new APIs
are added to support multiple audio tracks in the video player.
– read-only attribute int audioTracksCount
– read-only attribute map<string, string> audioTracksMap
– attribute int audioTrack
•
Optimization for IEM performance.
Release Notes for the Cisco Interactive Experience Platform
2
Fixed Caveats
•
3 screens support - You can now configure 3 screens from 1 IEC 4650 to maximize the IEC outputs.
•
Support for more printers - HPLIP library has been updated to include more printers.
•
New Virtual Keyboard - A new virtual keyboard is now available which is more stable and has more
characters (in the keyboard). However, user cannot drag and move the virtual keyboard.
•
More commands in the restricted shell - The following commands have been added the the restricted
shell of IEC to make troubleshooting easier.
– iwconfig
– date
•
GUI enhancement in the ‘Network’ option of the ‘System Settings’:
– The network names are now sorted by the name instead of the order in which they are detected.
– Networks with identical name and security type are now listed as one entry.
– Quality of signal for each network is added. If more than 2 access points are detected for the
same network, the highest signal quality will be displayed.
•
Note
Improvement in WiFi reconnection between multiple access points - If IEC is connected to a access
point, and the access point becomes unreachable, IEC will now automatically connect itself to other
access point.
Cisco Interactive Experience Client version 2.6 software is only compatible with Cisco Interactive
Experience Manager version 2.5 and 2.6. To upgrade the Cisco Interactive Experience Client and Cisco
Interactive Experience Manager software, go to
http://www.cisco.com/c/en/us/products/video/interactive-experience-clients/index.html, choose the
appropriate version, and then click Download Software.
Fixed Caveats
•
White area becomes black if scanned with multi-function printers using non-color mode.
•
Every time the USB device is plugged in and unplugged, it adds a point with ‘0’ in the performance
graph of the IEM.
•
Multiple notification messages are sent in a single notification mail for the same device.
•
Bit-blit graphic displays errors when entering fields in the aterm.
•
A virtual keyboard cannot be deleted if System Settings is opened and a second virtual keyboard
appears.
•
IEC cache is not removed after being upgraded from the IEM.
•
The invalid characters in the device serial number are not checked on IEM GUI.
•
IEC does not send event logs to IEM when IEC /var/log partition gets filled up.
•
Sometimes, ps command in IEC terminal shell does not show the Cobra browser even when the
browser is running.
•
IEM httpd logs keep increasing and is not rotated.
•
In some cases, version number is not displayed in the Predefined Action - Upgrade - Upgrade Device
window.
Release Notes for the Cisco Interactive Experience Platform
3
Open Caveats
•
In IEM database, when notification is created, the ‘Notification’ table size increases; however, it is
not applied to a user.
•
Notification table increases when 500 IECs are registered and a notification is applied to a user.
•
IEM: The database gets locked and the system becomes unresponsive.
•
Serial number should not allow special characters in ‘Create a New Device’.
•
IEM: Sort by IP, Firmware, Utilization, Uptime, and Last Ping are not working in ‘Device Table’
view.
•
IEM API: Returns incorrect message when service=device.create fails with special character.
•
IEM: Account information is not populated in Audit > Firmware.
•
Audit logs only display the latest login information of users.
•
IEM audit does not show the removed notifications when multiple notifications are deleted at once.
•
IEM firmware audit shows that firmware was enabled for both uploading a specification file and
enabling the firmware.
•
vncviewer widget crashes the Cobra browser when it is disconnected during video playback in the
vncserver shared screen.
•
IEM: Shows "Disallowed Key Characters." error when accessed by FQDN.
Open Caveats
Table 2
Open Caveats in IEP
Caveat ID
Description
IEC "Device Location" value cannot be removed from the IEC system settings.
CSCux48755
NTP server setting is not preserved after upgrading to IEM 2.3.1.
CSCux48731
IEM 2.3.1 is not capable of upgrading 250+ IECs at once.
CSCuy95216
Network print does not work with HP Officejet Pro 6830.
JCF calls fail with combination of C920 and Cisco 894x cameras.
The available list of printers displays only the old printers instead of the current
printers.
The printer is displayed as ‘Available’ even after disconnecting it from IEC.
Video artefacts are seen on JCF side when an interop call is made between SIP and
JCF
When the scanner is set to ‘setCurrentScanner’ and is not able to scan, sometimes, a
message appears stating “HP Device Manager - Plug-in Installer. Driver Plug-in
Installation is required”.
The ssh does not always start, at least in a debug image.
In IEM, multiple messages are shown in the event log when USB device is
removed/added.
Jitter is observed during SIP-JCF call on the JCF side.
IEM audit does not show object when action property is sent to the device group.
Release Notes for the Cisco Interactive Experience Platform
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Limited Support and New Behavior/Design
Caveat ID
Description
On 4632, if the audio out is set to analog, it will sometimes send audio output to
HDMI.
IEC does not display the updated time when the time is changed manually and device
is rebooted
IEM: No input checking for device name when the batch registration is used.
IEM: Latest spec file is not being used if older spec file exists in some cases.
PulseAudio restarts after 3 SIP snapshots on a SIP call.
CSCuy95378
Video artefacts (i.e. blockiness) is observed in CP-9951 and CP-9971 during SIP
calls.
Limited Support and New Behavior/Design
•
1080P SIP call has numerous artefacts, such as blockiness, choppiness, etc. This is due to the H.264
level that is set with baresip and libx264, which is set as level 31 (up to 720p). To make a 1080p call,
the H.264 level must be bumped up to 4.0 or higher. Yet that has negative impact in the sense that
backward compatibility would break with the Cisco end points. Version 2.6 will resolve this issue
when Native Cisco Stack will be introduced and the sipphone client will work solely with other IECs
that have been bumped up to the H.264 level.
•
Video artefacts can be observed with a SIP call in low lighting. This happens for resolutions
640x480 and greater. These artefacts cannot be fixed with the current codec (libx264 preset).
•
To improve reliability during SIP calls, it is recommended that IECs are connected to the network
using Ethernet (i.e. wired) connections rather than wireless connections.
•
It is recommended that the user should not switch between Audio and Video modes in quick
succession (i.e. less than 10 seconds) during a SIP call.
•
Some wireless keyboards (e.g. Logitech k520 and k400r) cannot be used to enter options during an
IEC USB upgrade. Although the keyboard works to boot the device from the USB drive, nothing can
be entered when prompted. Once the IEC is booted, wireless keyboards can be used without issue.
•
Although the device description field in the IEM accepts spaces between words (e.g. “located in
lobby of San Jose branch”), the setc command within the IEC’s terminal shell does not accept
spaces for part of its value and returns the error: “ERROR: Invalid command or parameters. Type
'help' to print usage information”.
setc <name> <value>
To prevent this error, do not enter spaces between words within the device description field in the
IEM or for the setc value; instead use underscores between words (e.g.
“located_in_lobby_of_San_Jose_branch”).
setc SJ located_in_lobby_of_San_Jose_branch
•
Javascript window.close() will not close the window opened by window.open().
•
PIP is not supported in SIP video conferencing.
•
Value returned from javascript keyCode on onkeydown event is incorrect for certain key
combinations (e.g. Quote (‘), Shift + 1, shift + 9, shift + 0, shift and Alt pressed together in that
order, ctrl and shift pressed in any order). This defect will not affect regular keyboard input on a text
field.
•
HTML5 video and audio are not supported because neither play well in this build.
Release Notes for the Cisco Interactive Experience Platform
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Limited Support and New Behavior/Design
•
Java Runtime Environment is not supported.
•
Print job gets stuck if printer is disconnected or reconnected while the IEC is running.
•
An xml file from the IEM cannot always be saved when using Chrome. Instead a message is
displayed that the action was canceled.
•
A swf file can be embedded. Include type="application/x-shockwave-flash" in the <embed> tag to
display the embedded swf.
•
Network printer requires Make/Model configured in the printer configuration.
•
SSL Certificate upload on IEC is not supported.
•
Video player drops frames when closed captioning is enabled during a UDP live stream.
•
Group runtime policy with schedule has higher priority than device runtime policy with schedule.
•
Wired 802.1x authentication is not supported in IEC.
•
Only one IEC can be connected to the IEM if the IECs are behind a router. For a workaround to
support devices behind NAT, contact Cisco TAC.
•
Network interface names have changed in IEC 2.6.
– For IEC 4650, Ethernet eth0 is now enp2S0 and Wireless wlan0 is now wlp1s0.
– For 4632/4610, Ethernet 0 is now enp0s25 and Wireless wlan0 is now wlp2s0.
•
IEC does not support secure WebSocket connection if self-signed certificate is used.
•
Redesigned IEC System Settings ->System standalone/managed modes.
•
Behavior of closed caption in ‘Timed Text’ format in MP4 has changed in IEC 2.6.
– In IEC 2.5, if it is played from network, CC gets detected but could not decode it. In 2.6, it can
be decoded, but the specified font size is not applied.
– In IEC 2.5, if it is played from cache, CC gets detected and decoded, and font size is applied
correctly. In 2.6, it can be decoded, but the specified font size is not applied.
•
SIP default resolution changed to 352x288. In IEC 2.5, it was 640x480.
•
Firefox cannot upload license file to IEM. The workaround would be to copy and paste the license
string.
Release Notes for the Cisco Interactive Experience Platform
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