SCOUT 2500
User’s Guide
Wearable Pet Tracker with GPS and Mobile Network
Model: SCOUT2500
The features described in this User's Guide are subject to modifications without prior notice.
Welcome...
to your new Motorola Pet Tracker!
Thank you for purchasing the Motorola Pet Tracker. With SCOUT2500 you
will always see where your dog or cat is located, safely around the house or
patrolling the streets. Set a Geo fence for your pet, and receive alerts on
your smart device if he or she leaves the defined perimeter.
Please retain your original dated sales receipt for your records.
For warranty service of your Motorola product, you will need to provide
a copy of your dated sales receipt to confirm warranty status. Registration
is not required for warranty coverage.
For product related questions, please call:
+49 (0) 1805 938 802 (Europe)
E-mail: [email protected]
On the Web: www.motorolahome.com/support
This User Guide provides you with all the information you need to get the
most from the product. As part of our ongoing effort to improve our
products, features and on-screen displays may change from time to time.
We recommend you visit our website www.motorolahome.com/
support to get the latest User Guide.
Before using this product:
•
•
•
Verify you have the most current version of the User Guide.
We recommend you read and follow all instructions in the User Guide.
Upgrade the product’s app and firmware (see page 21).
Got everything?
•
•
•
•
1 x Pet Tracker (with integrated battery)
2 x Silicone Cover
1 x Power Adapter for the Pet Tracker
1 x Quick Start Guide
Overview of the Pet Tracker
2
4
1
3
1.
2.
3.
4.
LED indicator
Temperature sensor
Power On/Off button
(with waterproof cover)
Micro USB Charging Socket
(with waterproof cover)
How the Pet Tracker works
The mobile network enabled Pet Tracker is integrated with GPS and
temperature sensor. It offers a quick and easy way for you to track the location
of your dog and receive notifications when they escape from the virtual fence.
The Pet Tracker sends alerts to your smart device through an App called
"Hubble for Pets".
Free 1-year Subscription for Mobile Network Connection
The Pet Tracker comes with a free 1-year subscription for mobile network
connection.
Important guidelines when using the Pet Tracker
• Do not make your dog wear the Pet Tracker for more than 12 hours
continuously.
• Do not connect a leash to the Pet Tracker.
• When connecting a separate collar for the leash, make sure that it does not
add pressure on the Pet Tracker.
• Use of other 2.4 GHz products, such as other wireless networks,
Bluetooth® systems or microwave ovens may cause interference with this
product. Keep the Pet Tracker away from these types of products, or turn
them OFF if they appear to be causing interference.
• Always ensure that you have a mobile connection available.
1.
2.
3.
Safety Instructions ..................................................................................... 6
System Requirements ............................................................................... 7
Basic Setup ................................................................................................ 8
3.1
3.2
3.3
3.4
4.
Connecting Devices................................................................................ 10
4.1
4.2
4.3
4.4
4.5
4.6
5.
Using the Pet Tracker ................................................................................16
Pet Tracker Settings .................................................................................. 18
Account Settings .......................................................................................19
Reset or remove a Pet Tracker from your Hubble Account.....................20
App and Firmware Upgrades.................................................................. 21
6.1
6.2
7.
8.
9.
10.
11.
12.
User Account and Pet Tracker Setup on Android™ Devices.................. 11
Connecting the Pet Tracker to another Android™ Device .................... 12
Add additional Pet Tracker to your Hubble Account...............................12
User Account and Pet Tracker Setup on iOS® Devices........................... 13
Connecting the Pet Tracker to another iOS® Device ............................. 14
Add additional Pet Tracker to your Hubble Account...............................14
Overview of the Features in Hubble App ............................................... 15
5.1
5.2
5.3
5.4
6.
Charging the Pet Tracker............................................................................ 8
Fitting the Silicone Cover Over the Pet Tracker........................................8
Powering the Pet Tracker On/Off ..............................................................9
Behaviour of the Status Indicator LED ........................................................ 9
App Upgrade............................................................................................. 21
Firmware Upgrade .................................................................................... 21
Disposal of the Device (Environment).................................................... 22
Cleaning and Care .................................................................................. 23
Help.......................................................................................................... 23
Troubleshooting ...................................................................................... 24
General Information ................................................................................ 27
Technical Specifications ......................................................................... 32
Table of contents
5
ENGLISH
Table of contents
1. Safety Instructions
WARNING:
As with any electrical device, supervision of your pet's usage should be
exercised until your pet is acclimated to the product. If your pet is prone
to chewing, we strongly recommend that you keep this and all other
electrical devices out of its reach.
WARNING
This Pet Tracker is compliant with all relevant electromagnetic field standards
and is, when handled as described in the User’s Guide, safe to use. Therefore,
always read the instructions in this User’s Guide carefully before using the
product.
• This product is not a toy. Do not allow children to play with it.
• This product is not a substitute for responsible supervision of your dog.
• Test this product and all its functions so that you are familiar with it prior to
actual use.
• Only use the Power Adapter provided.
• Do not use other power adapters as this may damage the device.
• Never use extension cords with Power Adapters.
• Do not touch the plug contacts with sharp or metal objects.
• Keep this User's Guide for future reference.
6
Safety Instructions
ENGLISH
2. System Requirements
Android™ System
• Version 4.2 and above
iOS®
• Version 7.0 and above
System Requirements
7
3. Basic Setup
3.1
Charging the Pet Tracker
It takes about 6 hours to fully
charge the battery pack
prior to initial use.
1.
2.
Connect the power adapter to a mains power socket and insert the plug
into the micro USB socket on the Pet Tracker. Only use the supplied power
adapter (5V DC / 1000mA) with the Micro USB plug.
The status indicator LED lights up solid red, which indicates that it is
charging.
Note
Only use the enclosed power adapter (5V DC / 1000mA).
The average battery life is approximately 100 hours, depending on usage. The
Pet Tracker send alerts to the App when the battery is low. To conserve battery
life, press and hold the POWER KEY to switch off the Pet Tracker when it is
not in use.
3.2
Fitting the Silicone Cover Over the Pet Tracker
The silicone cover is moulded to form and fit tightly over the Pet Tracker.
Make sure that the section that is marked with a power button fits right over the
power button of the Pet Tracker so that you can operate the power button easily
through the cover.
8
Basic Setup
Powering the Pet Tracker On/Off
To power on the Pet Tracker, press and hold the POWER KEY
approximately 3 seconds. The LED lights up in solid green.
ENGLISH
3.3
for
To power off the Pet Tracker, press and hold the POWER KEY for
approximately 2 seconds. The LED flashes in green before it goes off.
3.4
Behaviour of the Status Indicator LED
LED Behaviour
Solid Green (2s)
Flashes Blue quickly
(0.25s off, 0.25s on)
Description
When switching the device ON/OFF.
Device is ready for BLE registration
Flashes Blue
(1s off, 0.5s on)
Device is connecting to the mobile network.
Flashes Blue
(1.5s off, 1s on)
Device is connected to the mobile network.
Flashes Blue very quickly
(0.1s off, 0.1s on)
Flashes Blue slowly
(5s off, 0.1s on)
Flashes Red slowly
(5s off, 0.1s on)
Flashes Green
(0.5s off, 0.5s on)
Solid Green
Solid Red
Data communication with the server.
After 5 minutes in standby mode with network
connection.
After 5 minutes in standby mode without
network connection.
Device is preparing to power off after you
press and hold the POWER KEY for
approximately 2 seconds.
Device is fully-charged.
Device is charging.
Note
All LEDs will cease to flash after 10 minutes of continuous flashing in any mode.
Basic Setup
9
4. Connecting Devices
How does it work?
Pet Tracker
Access your Pet
Tracker locally by
2.4Ghz wireless.
Receive alerts from
your Pet Tracker
from any
compatible
AndroidTM or iOS®
device remotely.
Hubble Server
When a user tries to access the Pet Tracker, the Hubble server will authenticate
the user’s identity before it grants access to the Pet Tracker.
Important
Make sure to plug in the AC adaptor to the device and charge the battery for
more than 6 hours before starting installation.
Setup
• Connect the power adapter to a mains power socket and insert the plug into
the micro USB socket on the Pet Tracker.
• Press and hold the POWER KEY for approximately 3 seconds to switch it
on. When switched on, the LED lights up in solid green.
Note
You can only setup via a compatible smart device, such as smartphone or
tablet, and not via a PC.
10
Connecting Devices
ENGLISH
User Account and Pet Tracker Setup on Android™
Devices
What you need
• Pet Tracker
• Pet Tracker Power Adapter
• Device with Android™ system version 4.2 and above
4.1.1
Download Hubble for Pets App
• On your Android™ device, go to Google Play™ Store to search for "Hubble
for Pets".
• Download "Hubble for Pets" App from Google Play™ Store and install it on
your Android™ device.
4.1.2
Run Hubble for Pets App on Android™ Device
• Ensure that your Android™ device is connected to your Wi-Fi® router.
• Run "Hubble for Pets" App.
• Tap Get Started, enter your account information, read through the Terms of
Service, then select "I agree to the Terms of Use" before you tap Create
account.
Note
If you already have a Hubble App account, please select Already have an
Account? to go to the next step.
4.1.3
Powering On the Pet Tracker
• Connect the power adapter to a mains power socket and insert the plug into
the micro USB socket on the Pet Tracker.
• Press and hold the POWER KEY for approximately 3 seconds to switch
on.
• When on, the LED lights up in solid green.
Connecting Devices
11
AndroidTM
4.1
4.1.4
Adding the Pet Tracker to your Account
• Tap
on the top right corner of the screen to add Pet Tracker.
• Turn on the Pet tracker and wait for the Blue LED to start flashing.
• Tap Continue.
The App will automatically search for the Pet Tracker.
• Tap to select the Pet Tracker (Scout2500-xxxx).
• Tap Continue.
It will take a few minutes for the Pet Tracker to connect to your Hubble
Account.
• If connection fails, please tap Retry and repeat the steps starting from the
first bullet point.
4.2
Connecting the Pet Tracker to another Android™
Device
If you want to add the Pet tracker to another Hubble account, you have to
remove it from the original account before adding into another account. (see
see 5.4 “Reset or remove a Pet Tracker from your Hubble Account”)
• Download and install "Hubble for Pets" app on another Android™ device.
• Run "Hubble for Pets" app on the Android™ Device.
• Login with the same Hubble account and repeat the steps starting from 4.1.4.
4.3
Add additional Pet Tracker to your Hubble Account
There is no limit on the number of Pet Trackers you can add to your Hubble
Account.
To add another Pet Tracker to your Hubble Account, repeat the steps starting
from 4.1.3.
12
Connecting Devices
User Account and Pet Tracker Setup on iOS® Devices
What you need
4.4.1
iOS®
• Pet Tracker
• Pet Tracker Power Adapter
• Any iOS® Device with iOS version 7.0 and above
Download Hubble for Pets App
• On your iOS® device, go to the App Store to search for "Hubble for Pets".
• Download "Hubble for Pets" App and install it on your iOS® device.
4.4.2
Run Hubble App on your iOS® Device
• Ensure that your iOS® device is connected to your Wi-Fi® Router.
• Run the "Hubble for Pets" App.
• Enter your account information, read through the Terms of Service, and then
select "I agree to the Terms of Service" before you tap Create.
Note
If you already have a Hubble App account, please select Already have an
Account? to go to the next step.
4.4.3
Powering On the Pet Tracker
• Connect the power adapter to a mains power socket and insert the plug into
the micro USB socket on the Pet Tracker.
• Press and hold the POWER KEY for approximately 3 seconds to switch
on.
• When on, the LED lights up in solid green.
Connecting Devices
ENGLISH
4.4
13
4.4.4
Adding the Pet Tracker to your Account
• Tap
on the top right corner of the screen to add Pet Tracker.
• Turn on the Pet tracker and wait for the Blue LED to start flashing.
• Tap Continue.
The App will automatically search for the Pet Tracker.
• Tap to select the Pet Tracker (Scout2500-xxxx).
• Tap Continue.
It will take a few minutes for the Pet Tracker to connect to your Hubble
Account.
• If connection fails, please tap Retry and repeat the steps starting from the
first bullet point.
4.5
Connecting the Pet Tracker to another iOS® Device
If you want to add the Pet tracker to another Hubble account, you have to
remove it from the original account before adding into another account. (see
see 5.4 “Reset or remove a Pet Tracker from your Hubble Account”)
• Download and install "Hubble for Pets" app on another iOS® device.
• Run "Hubble for Pets" app on the iOS® Device.
• Login with the same Hubble account and repeat the steps starting from 4.4.4.
4.6
Add additional Pet Tracker to your Hubble Account
There is no limit on the number of Pet Trackers you can add to your Hubble
Account.
To add another Pet Tracker to your Hubble Account, repeat the steps starting
from 4.4.3.
14
Connecting Devices
ENGLISH
5. Overview of the Features in Hubble App
Geo Fencing (see Fence Settings in Section 5.2)
Geo Fencing is a virtual boundary you can set up in the Hubble for Pets app.
There are 3 predefined areas you can choose from. If your pet breaches this
boundary, you will receive a notification and will be able to track his or her
location in the app.
Location Tracking (see GPS Settings in Section 5.2)
Unfortunately our pets do at times wander off and get lost. Location Tracking
uses GPS signals to track the location of your pet and will help bring your best
friend back home. If the Pet Tracker has not acquired the GPS signal yet or if the
reception is obstructed, the Pet Tracker will use the closest mobile cell towers to
determine the location of your pet. Once good GPS signal is received, the
device will automatically switch to GPS signal which is much more accurate.
Tracking in mobile mode requires a mobile subscription plan and being in a 2G
coverage area. The 1st year of the mobile subscription is included in the
purchase of the Pet Tracker.
Overview of the Features in Hubble App
15
5.1
Using the Pet Tracker
• Run Hubble for Pets App on your smart device and login to your Hubble
account.
• If you have more than 1 Pet Tracker in your account, tap Devices
to select
a Pet Tracker.
Location
Tracking and
Geo Fencing
Tap
> Track to activate location tracking.
Note
The user's location is identified by a blue dot.
Location tracking will be based on the mobile
network first (with a wider tolerance, which
depends on the mobile network density), then
by GPS satellite (with minimum tolerance).
The red pin indicates the pet’s current location.
Due to mobile connection, there is a waiting
time before the location information is shown.
The waiting time varies depending on the
network. In case the device is out of network
coverage or is powered down, an error
message will appear indicating that connection
to the device is not available.
Tap
to set the radius for Geo Fencing.
Note
You cannot start Geo fencing without a valid
location.
16
Overview of the Features in Hubble App
Free 1-year Subscription for Mobile Network Connection
The Pet Tracker comes with a free 1-year subscription for mobile network
connection.
The free subscription offers you 150 pings per month over 12 months after the
Pet Tracker has been activated.
A ping is a communication request with the Pet Tracker over the mobile
network. The following functions are enabled through ping requests when you
are connected to the Pet Tracker via the mobile network:
• Get the pet’s location
• Activate Geo Fence
• Receive alerts when your pet leaves the virtual boundaries
The ping counter starts at 150 every month and counts down each time you use
one of the above functions. Note that unused Pings will not be carried over to the
next month. The ping counter resets automatically to 150 at the start of the billing
month, which is based on the activation date of the Pet Tracker. If 150 pings have
been used up before the end of a month, mobile communication with the Pet
Tracker will be suspended until the start of the next billing month.
However, if you want to use mobile network connection beyond the free 150
pings per month, you may check out our paid subscription service, details are
available on http://www.hubbleconnected.com
Overview of the Features in Hubble App
17
ENGLISH
5.1.1
5.2
Pet Tracker Settings
• Run Hubble for Pets App on your smart device and login to your Hubble
account.
• Tap
to enter Pet Tracker settings.
• Tap Save after you have modified the settings.
General
Settings
• Clock: 12h or 24h
• Units: Metre or Feet
• E-mail
Temperature
Settings
• Set temperature unit: oC/oF
• Set Low/High temperature alert
Fencing
Settings
Set up virtual boundary and receive notifications
when your dog ventures out of the set boundary.
•
•
•
•
18
Narrow: 100m (165ft) to 200m (330ft)
Medium: 201m(331ft) to 300m (660ft)
Large: 301m (661ft) to 500m (1650ft)
Tolerance: 10m (16ft) to 50m (66ft)
Tracker Details
• Change tracker name
• Change snapshot of the Pet Tracker in your
Hubble account
Battery Level
Shows battery level on the Pet Tracker from the
last ping.
Note
Battery level show as N/A before first ping.
Updates
Shows the firmware version of the Pet Tracker.
Tap Check Now to check if updates are available.
Always keep latest firmware version for best
system performance.
Overview of the Features in Hubble App
Account Settings
ENGLISH
5.3
• Run Hubble for Pets App on your smart device and login to your Hubble
account.
• Tap Account
.
• You can modify the following settings:
Profile
Username: shows current username
E-mail: shows current user e-mail
Change password: tap to change login password
Logout : tap on the top right corner to logout from
the account and change login information.
About Hubble
View Terms and Conditions.
Shows the current App version number.
Overview of the Features in Hubble App
19
5.4
Reset or remove a Pet Tracker from your Hubble
Account
• Go to Settings
menu of the Pet Tracker you wish to remove (see Section
5.2).
• Tap the trash bin icon
on the top right corner of the screen.
• Tap Yes to remove the Pet Tracker.
• The Pet Tracker will be de-registered from your Hubble Account.
• In order to return the Pet Tracker to registration mode, press the POWER
KEY 5 times within 6 seconds during power-up.
The BLUE LED will flash rapidly.
• The Pet Tracker will reset and go into registration mode.
20
Overview of the Features in Hubble App
6.1
App Upgrade
You can find the latest version of Hubble App by visiting your mobile device’s
app store (e.g.: iTunes App Store, Google PlayTM). From there, you can see
what's new with the app and install the latest version.
Occasionally, Hubble Server will send you notifications that a newer version of
the Hubble App is now available. While some of the upgrades simply keep your
system running efficiently, some are critical to system functionality. We strongly
recommend that you complete the upgrade as soon as possible.
6.2
Firmware Upgrade
The Pet Tracker is BLE-enabled and has over-the-air firmware upgrade
capability. Firmware updates will be sent to the Pet Tracker via Hubble App.
Please follow the app instructions for upgrade.
Note
Firmware upgrades will not be performed automatically. You need to confirm
the upgrade by following the procedures shown on the app.
App and Firmware Upgrades
21
ENGLISH
6. App and Firmware Upgrades
7. Disposal of the Device (Environment)
At the end of the product life cycle, you should not dispose of
this product with normal household waste. Take this product to
a collection point for the recycling of electrical and electronic
equipment. The symbol on the product, user's guide and/or
box indicates this.
Some of the product materials can be reused if you take them to
a recycling point. By reusing some parts or raw materials from used products
you make an important contribution to the protection of the environment.
Please contact your local authorities in case you need more information on the
collection points in your area.
Dispose of the battery pack in an environmentally-friendly manner according to
your local regulations.
22
Disposal of the Device (Environment)
ENGLISH
8. Cleaning and Care
• Check your dog’s neck area for irritation and wash neck weekly.
• Every effort has been made to ensure high standards of reliability of your
Pet Tracker. However, if something does go wrong, please do not try to
repair it yourself – contact Customer Service for assistance.
9. Help
Noise Interference
Use of other 2.4 GHz products, such as Bluetooth® systems or microwave
ovens, may cause interference with this product. Keep the Pet Tracker at least
1.5 metres (5 feet) away from these types of products, or turn them off if they
appear to be causing interference.
If you forgot your password
If you do not remember your password, tap Forgot Password to submit your
e-mail address. A new password will be sent to your e-mail address immediately.
Cleaning and Care
23
10. Troubleshooting
Category
Account
Account
Account
Account
Pet Tracker
24
Problem Description /
Error
I am not able to login even
after registration.
I receive an error message
saying: "E-mail ID is not
registered".
Solution
Please check your user name
and password.
Please ensure that you have
registered an account with us.
Tap Create Account to create
an account.
What do I do if I forget my Click on the "Forgot Password" link
password?
on the website http://
www.hubbleconnected.com/
motorola/login/ OR on your
Android™ or iOS application.
An -email will be sent to your
registered e-mail address.
1. The e-mail might have been
I did not receive a new
sent to your Junk Mail Folder.
password although I have
used the "Forgot
Please check your Junk Mail
Password" option.
Folder.
2. There might be a delay in
getting your e-mail. Please
wait for a few minutes and
refresh your email account.
Please upgrade your firmware.
When I try to use the
Tracker, I get a prompt for This takes around 5 minutes. We
push upgrades from time to time
Pet Tracker firmware
to improve Pet Tracker features.
upgrade. What should I
do?
Troubleshooting
Connectivity
Issues
General
General
Setting Up
Setting Up
Troubleshooting
1.
I get a message: We are
having problems
accessing your Pet
Tracker. This could be due
2.
to the lack of a mobile
connection. Please wait
and try again later.
Please try again in a few
minutes. This could be due
to an issue with your mobile
connection.
If the problem persists,
please restart your Pet
Tracker to check if this fixes
the problem.
3. Rebooting your smart
phone/ smart device could
also resolve the problem.
I am not able to access my Please check if the Pet Tracker is
Pet Tracker.
within the mobile network.
Android™ 4.2 and above
Which platforms are
supported for access to my iOS® Devices with iOS® version
Pet Tracker?
7.0 and above
What is the significance of
LED flashing?
While I am adding a new
Pet Tracker to my account,
I am not able to find any Pet
Tracker to add.
ENGLISH
Connectivity
Issues
See Section 3.5.
If you are trying to add a Pet
Tracker which has previously
been added into your account or
another account, you will first
have to reset the Pet Tracker. To
reset the Pet Tracker, see
Section 5.4.
Please reset the Pet Tracker to
During setup on devices
Setup mode and try again. To
for Android™ and iOS, I
am not able to find my Pet reset the Pet Tracker, see
Tracker during the last step Section 5.4.
and the setup fails.
25
General
Android™:
How do I download the
Application for Android™ - Open the Google Play Store on
and iOS devices?
your Android™ device
- Select Search
- Type "Hubble for Pets"
- The results will show the
Hubble for Pets App
- Select to install it
iOS Device:
- Open the App StoreSM
- Select Search
- Type "Hubble for Pets"
- The results will show the
Hubble for Pets App
- Select to install it
26
Troubleshooting
ENGLISH
11. General Information
lf your product is not working properly....
1.
2.
3.
Read this User's Guide.
Visit our website: www.motorolahome.com/support
Contact Customer Service:
+49 (0) 1805 938 802 (Europe)
E-mail: [email protected]
Consumer Products and Accessories Limited Warranty
Thank you for purchasing this Motorola branded product manufactured under
license by Binatone Electronics International LTD ("BINATONE").
What Does this Warranty Cover?
Subject to the exclusions contained below, BINATONE warrants that this
Motorola branded product ("Product") or certified accessory ("Accessory") sold
for use with this product that it manufactured to be free from defects in materials
and workmanship under normal consumer usage for the period outlined below.
This Warranty is your exclusive warranty and is not transferable.
Who is covered?
This Warranty extends only to the first consumer purchaser, and is not transferable.
What will BINATONE do?
BINATONE or its authorised distributor at its option and within a commercially
reasonable time, will at no charge repair or replace any Products or Accessories
that does not conform to this Warranty. We may use functionally equivalent
reconditioned/ refurbished/ pre-owned or new Products, Accessories or parts.
General Information
27
What Other Limitations Are There?
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS
LIMITED WARRANTY, OTHERWISE THE REPAIR OR REPLACEMENT
PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL MOTOROLA OR
BINATONE BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF
THE PRODUCT OR ACCESSORY, OR FOR ANY INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF
REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE
ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES TO THE
FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
Some jurisdictions do not allow the limitation or exclusion of incidental or
consequential damages, or limitation on the length of an implied warranty, so
the above limitations or exclusions may not apply to you. This Warranty gives
you specific legal rights, and you may also have other rights that vary from one
jurisdiction to another.
28
General Information
Length of Coverage
Two (2) years from the date of the
products original purchase by the first
consumer purchaser of the product.
Consumer Accessories
Ninety (90) days from the date of the
accessories original purchase by the
first consumer purchaser of the
product.
Consumer Products and Accessories The balance of the original warranty or
that are Repaired or Replaced
for Ninety (90) days from the date
returned to the consumer, whichever is
longer.
Exclusions
Normal Wear and Tear. Periodic maintenance, repair and replacement of parts
due to normal wear and tear are excluded from coverage.
Batteries. Only batteries whose fully charged capacity falls below 80% of their
rated capacity and batteries that leak are covered by this Warranty.
Abuse & Misuse. Defects or damage that result from: (a) improper operation,
storage, misuse or abuse, accident or neglect, such as physical damage (cracks,
scratches, etc.) to the surface of the product resulting from misuse; (b) contact
with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the
like, extreme heat, or food; (c) use of the Products or Accessories for
commercial purposes or subjecting the Product or Accessory to abnormal
usage or conditions; or (d) other acts which are not the fault of MOTOROLA or
BINATONE, are excluded from coverage.
Use of Non-Motorola branded Products and Accessories. Defects or damage
that result from the use of Non-Motorola branded or certified Products or
Accessories or other peripheral equipment are excluded from coverage.
Unauthorised Service or Modification. Defects or damages resulting from
service, testing, adjustment, installation, maintenance, alteration, or
modification in any way by someone other than MOTOROLA, BINATONE or its
authorised service centres, are excluded from coverage.
General Information
29
ENGLISH
Products Covered
Consumer Products
Altered Products. Products or Accessories with (a) serial numbers or date
tags that have been removed, altered or obliterated; (b) broken seals or
that show evidence of tampering; (c) mismatched board serial numbers;
or (d) nonconforming or non-Motorola branded housings, or parts, are excluded
from coverage.
Communication Services. Defects, damages, or the failure of Products or
Accessories due to any communication service or signal you may subscribe to
or use with the Products or Accessories is excluded from coverage.
How to Obtain Warranty Service or Other Information?
To obtain service or information, please call:
+49 (0) 1805 938 802 (Europe)
E-mail: [email protected]
You will receive instructions on how to ship the Products or Accessories at your
expense and risk, to a BINATONE Authorised Repair Centre.
To obtain service, you must include: (a) the Product or Accessory; (b) the
original proof of purchase (receipt) which includes the date, place and seller of
the Product; (c) if a warranty card was included in your box, a completed
warranty card showing the serial number of the Product; (d) a written
description of the problem; and, most importantly; (e) your address and
telephone number.
These terms and conditions constitute the complete warranty agreement
between you and BINATONE regarding the Products or Accessories purchased
by you, and supersede any prior agreement or representations, including
representations made in any literature publications or promotional materials
issued by BINATONE or representations made by any agent employee or staff
of BINATONE, that may have been made in connection with the said purchase.
30
General Information
ENGLISH
BINATONE Electronics International Ltd.
Floor 23A, 9Des Voeux Road West,
Sheung Wan, Hong Kong.
Tel: +852 28027388 Fax: +852 28028138
Website: www.binatonetelecom.com
________________________________________
.
EC Declaration of Conformity
We the manufacturer / Importer :
BINATONE Telecom PLC
1 Apsley Way, London, NW2 7HF, UK
Declare under our sole responsibility that the following product
Type of equipment:
Model Name:
Country of Origin:
Brand:
Pet tracker
Scout2500
China
Motorola
complies with the essential protection requirements of R&TTE Directive 1999/5/EC on the approximation
of the laws of the Member States relating to Radio Spectrum Matters, the Council Directive /108/EC
on the approximation of the laws of the Member States relating to electromagnetic compatibility (EMC) and
the European Community Directive 2006/95/EC relating to Electrical Safety.
Assessment of compliance of the product with the requirements relating to the essential requirements
according to Article 3 R&TTE was based on Annex III of the Directive 1999/5/EC and the following
standard:
Applicable standards:
EN 301 489-17 V2.2.1(2012-09)
EN 301 489-7 V1.3.1 (2005-11)
EN 301 489-3 V1.6.1 (2013-08)
EN 301 489-1 V1.9.2 (2011-09)
EN 301 511 V9.0.2 (2003-03)
EN 62479:2010;
EN 60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013
EN 50566:2013;EN 62209-2:2010
EN 300 440-1 V1.6.1 (2010-08)
EN 300 440-2 V1.4.1 (2010-08)
Manufacturer / Importer
(signature of authorized person)
Signature:
Position: Product Manager
Full Name: Henry Leung
Date: 19 Sep 15
General Information
31
12. Technical Specifications
Standard
GSM Mobile network
Frequency Band
GSM850/900/1800/1900
Location service
GPS receiver
Operating Time (with
fully charged battery)
Standby: approx. 100 hours
Charging Time
< 6 hours
Temperature range
Operating: 0°C to 40°C
Storage: -20°C to 60°C
Electrical power
32
Build in Battery WX30 Li-ion 3.7V DC,
320mAh Battery Pack
Technical Specifications
Manufactured, distributed or sold by Binatone Electronics International LTD.,
official licensee for this product. MOTOROLA and the Stylised M logo are
trademarks or registered trademarks of Motorola Trademark Holdings, LLC.
and are used under license. Apple logo and Safari are trademarks of Apple Inc.,
registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play, Android, and Chrome are trademarks of Google Inc. Wi-Fi is a
trademark of the Wi-Fi Alliance. All other trademarks are the property of their
respective owners. © 2016 Motorola Mobility LLC. All rights reserved.
EU_EN Version 3.0
Printed in China
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