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INTERNET | VOICE | TELEVISION | NETWORK SERVICES | CLOUD
PARTNER
SALES TOOLKIT
Your Guide to Selling
Time Warner Cable
Business Class
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Why TWCBC
Solutions
Footprint
Representing TWCBC
Getting Started
Contact Us
Why TWCBC
>About
At a Glance
Accolade
Differentiators
BENEFIT FROM THE STRENGTHS OF A
LEADING PROVIDER
Vertical Focus
About Time Warner Cable Business Class
Solutions
Footprint
Representing TWCBC
Getting Started
Time Warner Cable Business Class provides a full complement of business communications tools to small,
medium and enterprise-sized companies. Its Internet, voice, television, network and cloud services are
enhanced by award-winning customer service and local support teams. Through its NaviSite subsidiary,
Time Warner Cable Business Services also offers scalable managed services, including application services,
enterprise hosting, and managed cloud services primarily in the U.S. and U.K. Time Warner Cable Business
Services, founded in 1998, serves approximately 675,000 business customers throughout Time Warner Cable’s
service areas.
• Phone, Internet, Ethernet, Cable TV, Network Security, and Managed Cloud Services
• Wholly owned fiber-rich IP network with strong last-mile reach
Contact Us
• Financial stability of a Fortune 500 company (Time Warner Cable - NYSE: TWC)
• Highly secure, resilient network that is proactively monitored and maintained 24/7
• A reliable primary or backup/redundant solution completely separate from ILEC and CLEC networks
• Industry-leading Service Level Agreements (SLAs) for our fiber-based solutions
Learn more at buiness.twc.com/partnerportal
Why TWCBC
About
>At a Glance
Accolade
Differentiators
Vertical Focus
Solutions
Footprint
TWCBC AT A GLANCE
Reach
• Coverage in 28 states and 31 metro markets
• Regional and metro transport networks with dense fiber coverage
• Over 70,000 fiber-lit buildings
• Over 150,000 route miles of fiber
Reliability
Representing TWCBC
• Wholly owned and operated network that bypasses the ILEC/CLEC infrastructure
• Fully redundant, carrier-grade network
Getting Started
Contact Us
• Network-monitored SLAs
Scalability
• Scalable bandwidth options from 5 Mbps to 10 Gbps Support
• Award-winning local, dedicated Channel Manager support
Learn more at buiness.twc.com/partnerportal
Why TWCBC
About
>At a Glance
Accolade
Differentiators
Vertical Focus
TWCBC AT A GLANCE
True Path Diversity
Public
Internet
Solutions
TWCBC Network
TWCBC
Footprint
Representing TWCBC
Getting Started
Contact Us
uilding
enant B
Multi-T
ILEC/CLEC Network
Office #1
Core Network Fiber
Fiber Local Loop
Coax Local Loop
Office #2
Copper Twisted Pair Local Loop
Learn more at buiness.twc.com/partnerportal
Colocation Facility
Why TWCBC
About
>At a Glance
Accolade
Differentiators
Vertical Focus
TWCBC AT A GLANCE
End-to-End Network Monitoring
24 x 7 x 365 Network and Service Monitoring, Incident Management and Tiered Restoral
Solutions
• Surveillance of network and service applications and systems
• Restoration of transport, systems and applications
Footprint
• Security operations center
• Metrics analysis and performance reporting
Representing TWCBC
Network Communication & Control Center
Getting Started
• Single Point of Contact (SPOC) for incident management
Contact Us
• Internal and external escalations
• Interface with TWCBC carrier customers
• Internal and external notifications
Global Network Operations Center
Herndon, VA
Learn more at buiness.twc.com/partnerportal
Why TWCBC
About
At a Glance
>Accolade
ACCOLADE
Differentiators
Vertical Focus
Solutions
Footprint
CE2 MEF Certified
1st North American Service Provider to earn all 8 Metro Ethernet Forum (MEF) CE
2.0 certifications. Representing TWCBC
Getting Started
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
About
At a Glance
Accolade
>Differentiators
Vertical Focus
Solutions
Footprint
Representing TWCBC
Getting Started
FULL SUITE OF SOLUTIONS
Products
TWCBC offers a full suite of advanced, reliable solutions you can position to maximize your sales across a wide
variety of industries and opportunities.
Internet
• Cable Internet from 7 Mbps to 300 Mbps
• Dedicated Internet Access up to 1 Gbps
Cloud Services
• Hosted Exchange
• Online Backup
• NaviSite Cloud Services
Voice
Contact Us
• POTS
• PRIs
• SIP Trunks
Network Services
• Metro Ethernet up to 10 Gbps
Business TV
• Standard and HD options
Learn more at buiness.twc.com/partnerportal
Why TWCBC
About
At a Glance
Accolade
Differentiators
>Vertical Focus
Solutions
INDUSTRY SOLUTIONS
Vertical Solutions
TWCBC provides targeted solutions for businesses and organizations in a variety of industries. Learn more and
read case studies to discover how TWCBC can help you win more customers in the verticals you’re pursuing.
• Healthcare
• Hospitality
Footprint
• Financial
• K-12 Education
Representing TWCBC
• Higher Education
• Retail
Getting Started
• Media Transport
• Government
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
>Internet
Cloud Services
Voice
Network Services
Business TV
Footprint
Representing TWCBC
Getting Started
Contact Us
Cloud
Services
INTERNET
Business Internet Access
• The ability to scale with growing bandwidth needs, allowing increased efficiency for data transmissions
• Not distance sensitive like DSL
• Cable modem customer premises equipment (CPE) provided: supports multiple IP addresses and
DHCP functionality for dynamic IP addressing
• Provided across our wholly owned, redundant and private Hybrid Fiber Coax network
• Wide range of bandwidth tiers to meet your unique business needs – with download speeds up to
300 Mbps and upload speeds up to 20 Mbps
Downstream Speed Upstream Speed
Use/Application
(Download)
(Upload)
7 Mbps
768 Kbps
10 Mbps
1 Mbps
12 Mbps
1.5 Mbps
15 Mbps
2 Mbps
20+ employees using multiple applications on the network
35 Mbps
5 Mbps
<100 employees; businesses who regularly transfer large files 50 Mbps
5 Mbps
<100 employees; businesses who regularly transfer large files
100 Mbps
5 Mbps
<100 employees; businesses who regularly transfer large files
200 Mbps
20 Mbps
300 Mbps
20 Mbps
Business with cloud apps, file sharing apps, video conference,
VoIP and who need more upstream
Basic email usage and web browsing
5-10 employees, e-mail usage, downloading small files
15-20 employees, supporting continuous work throughout the day
*Not all speeds available in all areas. Additional speeds may be available.
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
>Internet
Cloud Services
Voice
Cloud
Services
INTERNET
Dedicated Internet Access
Network Services
• Connectivity on a high-capacity fiber network that can deliver a dedicated and continuous link
between your LAN and the Internet
Business TV
• Scalable Internet speeds for all of your business needs ranging from 5 Mbps up to 10 Gbps
• Routing options through LAN, static routing or Border Gateway Protocol (BGP)
Footprint
• Stringent SLA for network availability, Mean Time to Restore (MTTR), latency and packet delivery
• Customizable and flexible bandwidth adaptable to changing business needs
Representing TWCBC
Getting Started
Contact Us
Features:
• Runs over the Time Warner Cable
Business Class fiber network
• Based on the same Ethernet
protocol used for LAN connectivity
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
>Internet
Cloud Services
Voice
Network Services
Business TV
Footprint
Representing TWCBC
Getting Started
Contact Us
Cloud
Services
INTERNET
Managed Router Services
Integrated connectivity and security solutions without the up-front investment or ongoing
maintenance. Managed Router Service provides a streamlined, cost-effective way to get
high-capacity, highly reliable connectivity – safeguarded by robust network security – for one
predictable, cost-effective monthly rate.
Managed Router Service for Internet
• A single end-to-end managed Internet solution delivered over our fiber-rich network and
managed by our expert engineers
–– Free up your IT staff
–– Turn-key network management
–– Cost-effective – no equipment to purchase or maintain
• Increased productivity with scalable bandwidth
–– Speeds up to 10 Gbps with Dedicated Internet Access
–– Easy scalability
• Communicate securely between multiple locations
–– Encrypted site-to-site IP VPN connection
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
>Internet
Cloud Services
Voice
Network Services
Business TV
Footprint
Representing TWCBC
Getting Started
Cloud
Services
INTERNET
Value-Add Services
Static IP
•Provides an IP address designation that always remains the same
Email
•Standard POP3 E-mail (we assign your domain name)
•Vanity Email
Managed Security
•Fully managed perimeter of services that includes management, configuration, implementation
and 24/7 support
Personal Security Suite
•Combat viruses, spyware and malware to enhance your company’s network security
Web Hosting
•Website setup and maintenance solution
•Customizable tools for ongoing site support
•E-commerce functionality for online sales
Managed WiFi
Contact Us
•For hotels (except Marriott GPNS), healthcare facilities, Gov/Ed large businesses, financial institutions, grocery
store chains, SMB/Mid-Market manufacturing facilities and venues
WiFi Hotspots
•Allows you to offer fast, reliable wireless Internet access to your patrons
Domain Name Services
•Portal enables you to control complex website, email, and FTP configurations
•Update take place hourly for consistent, seamless domain name management
Teleworker’s
•Comes with Secure WiFi LAN, Managed Security, and Business Class Phone for those remote worker
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
>Cloud Services
Voice
Cloud
Services
CLOUD SERVICES
Hosted Exchange 2010
• Full email, calendar, contact and task management
Network Services
• 4 mailbox options
Business TV
• Mobility support via ActiveSync (included)
• BlackBerry Enterprise Server (additional charge)
Footprint
Representing TWCBC
Getting Started
Contact Us
• Servers on the TWC network and fully managed by TWC
Advanced Email Services
• Antispam/Antivirus (included)
• Archiving (additional charge)
• Encryption and Privacy (additional charge)
SharePoint 2010
• Optional service
• Allows for creation of shared sites – internal or external
• Supports information sharing and document collaboration
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
>Cloud Services
Voice
Network Services
Business TV
Footprint
Cloud
Services
CLOUD SERVICES
Online Backup
• Offers safe, secure, anywhere access to your backed up data
• Encrypts all client data before transmission and while stored
• Backs up SQL and Exchange data and locked files including Outlook PST files
• Provides computer – or web-based file restoration with individually restorable, historical versions
of files for 30 days
• Choose from plans with storage space ranging from 10 GB to 1.5 TB
Representing TWCBC
Getting Started
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
>Cloud Services
Voice
Network Services
Business TV
Footprint
Representing TWCBC
Getting Started
Cloud
Services
CLOUD SERVICES
Navisite Cloud Services
TWCBC Offers Cloud Services Delivered via NaviCloud
• NaviCloud is provided by our wholly-owned subsidiary, NaviSite
–– Premier worldwide provider of enterprise-class services
–– Headquartered in Andover, MA
–– Approximately 750 employees
–– 1,200+ Customers
–– Operates three cloud nodes and nine data centers
–– 130,000 sq. ft. data center space
–– Network operations centers in Gurgaon, India & Andover, MA
–– More info - www.NaviSite.com
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
>Cloud Services
Voice
Network Services
Cloud
Services
CLOUD SERVICES
Navisite Cloud Services
NaviSite is the Premier Provider of:
Business TV
Footprint
Representing TWCBC
Getting Started
Contact Us
Managed
Application
Services
Managed
Hosting
Services
Managed
Cloud
Services
NaviCloud Service Delivery Platform
• Differentiated by…
–– The industry leading, high performance, enterprise class cloud platform
–– A suite of elastic, scalable and feature rich “as-a-service” offerings
–– Solutions customized for the specific requirements of every customer
–– Superior customer service with unparalleled service level agreements
–– Unparalleled breadth and depth of managed services skills and experience
–– Flexible, dynamic, responsive and entrepreneurial culture
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
>Cloud Services
Voice
Network Services
Cloud
Services
CLOUD SERVICES
Navisite Cloud Services
Managed Application Services
Business TV
Footprint
Representing TWCBC
Getting Started
Contact Us
Managed
Application
Services
• 
• 
• 
• 
• 
• 
Oracle EBS/Business Intelligence Foundation
PeopleSoft
Hyperion
Exchange/Sharepoint/OCS-Lync
Lotus/Connections
Websphere/DB2
NaviCloud Service Delivery Platform
• Drive Down Total Cost of Ownership
–– Cost savings 20-50% vs. internally managed or outsourced applications
–– Capacity on demand
• Integrated Disaster Recovery/Business Continuity
• Deliver Superior Service Levels to Business and IT Users
–– All inclusive customer support model
–– Trained/certified help desk
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
>Cloud Services
Voice
Network Services
Cloud
Services
CLOUD SERVICES
Navisite Cloud Services
Managed Hosting Services
Business TV
Footprint
Representing TWCBC
Managed
Hosting
Services
Hardware Mgmt & Monitoring
Database Services
Storage Services (SAN/NAS)
Custom/Complex
NaviCloud Service Delivery Platform
Getting Started
Contact Us
• 
• 
• 
• 
• Eliminate IT Complexity
• Customized Solution for Business Requirements
• Gain Technology Experience
–– Benefit from years of service providers technology knowledge and experience
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
>Cloud Services
Voice
Network Services
Cloud
Services
CLOUD SERVICES
Navisite Cloud Services
Managed Cloud Services
Business TV
Footprint
Representing TWCBC
Managed
Cloud
Services
Infrastructure as a Service
Software as a Service
Backup as a Service
Desktop as a Service
Storage as a Service
NaviCloud Service Delivery Platform
Getting Started
Contact Us
• 
• 
• 
• 
• 
• Reduce Time to Market
• More Easily Scale the Business
• Pay as you ‘Consume’ – Utility based billing
• 99.999% SLA; Enterprise Grade
• Dedicated, Multi-Tenant and Hybrid Models
• Addresses Compliancy needs
• Multiple Management Models – self service, hosted, managed services
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
Cloud Services
>Voice
Network Services
Business TV
Cloud
Services
VOICE
Business Class Phone
• Digital voice service
–– Replacement for POTS
–– Analog handoff to customer
• 1 to 30 lines (minimum of 2 lines if not bundled with Internet)
Footprint
• Bundled discounts with Internet
• Featuring all-inclusive local and long-distance rate plan
Representing TWCBC
–– U.S. and Canada, U.S. territories, etc.
–– Global Calling Plan available for recurring flat that provides discounted toll rate of
$.05 cents per minute to 51 countries
Getting Started
Business-Rich Features:
Contact Us
• Three-Way Call Transfer
• Account Codes (Non-Verified)
• Hunting (Sequential and Uniform)
• Inbound Call Blocking
• Competitive International Rates
• Directory Listings
Other Features:
• Call Forwarding
• Call Waiting
• Caller ID
• Outbound Call Restrictions
• Voice Manager Online Portal
• Mobility Package
Enhancements
• Voice Manager Connect –
A New Downloadable Tool
Learn more at buiness.twc.com/partnerportal
Additional Add-ons:
• Voicemail
• Business Class Toll Free
• Remote Call Forwarding
• Auto Attendant
• Group Voicemail
Why TWCBC
Solutions
Internet
Cloud Services
>Voice
Network Services
Business TV
Footprint
Representing TWCBC
Cloud
Services
VOICE
Toll-Free Service
• Ported or new numbers
–– All point-to numbers (aka ring-to numbers) must be TWCBC Phone telephone numbers
• Toll-Free service options
–– Basic Toll-Free
–– Enhanced Toll-Free
• Vanity numbers
• National Toll-Free Directory listing available
• Online account detail
Getting Started
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
Cloud Services
>Voice
Network Services
Business TV
Footprint
Representing TWCBC
Getting Started
Contact Us
Cloud
Services
VOICE
Business Class PRI
Business Class PRI (Primary Rate Interface) is an IP-enabled voice trunk service that provides flexible and
affordable solutions delivered over our scalable fiber-rich network. PRI supports the needs of both large and
small businesses thanks to its standard and customized PRI configurations.
Benefits
• IP-enabled voice solution
• Gives customers a true alternative to their local phone company
• Allows customers to keep current telephone numbers and existing equipment
• On-Demand Analysis Reports
• Optional Trunk Overflow service to manage peak traffic
Administrative Features:
• Auto Attendant
• Hunt Groups
• Business Voicemail
• Group and Shared Voicemail Boxes
• Group Speed Dial
• Account Codes and Call Forwarding
• DID Distinctive Ringing
Other User Features:
• Caller ID via AIM
• Online Access to Voicemail
• Extension Dialing
• Call Park and Retrieve
• Call Forwarding/Cancel Call Forwarding
• Directed Call Pickup
• Call Hold
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
Cloud Services
>Voice
Network Services
Business TV
Footprint
Representing TWCBC
Getting Started
Contact Us
Cloud
Services
VOICE
Business Class SIP Trunks
An IP-based voice trunk service that uses Session Initiation Protocol (SIP) to connect an IP PBX to the Public Switched
Telephone Network. Delivered over our own fiber-rich IP network, our SIP Trunks provide a reliable and secure voice
solution where voice traffic is not routed over the public Internet. And since Business Class SIP Trunks are sold by the
number of call paths, this service delivers a highly scalable, cost-efficient alternative to traditional voice services.
Stay competitive by enabling unified communications services and future-proofing your technology
Benefits
• Voice traffic does not compete for bandwidth with your data service
• Traffic remains secure because it does not travel over the public Internet
• Secure access to usage details and reporting capabilities that allows you to configure Alternate Routing
and Trunk Overflow features in real time
• Optional Minutes of Use packages are scalable from 3,000 to 100,000 minutes and include long distance
and international calling to over 50 of the most popular worldwide calling destinations
• Highly competitive service-level agreement (SLA) to help ensure reliability with 24/7 proactive monitoring
MOU Packages Including International
Calling for Voice Trunks (SIP and PRI):
✓✓20,000minutes
✓✓30,000minutes
✓✓50,000minutes
✓✓75,000minutes
✓✓100,000minutes
SIP Certifications:
We provide agents a certification process to
ensure our trusted name backs them up
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
Cloud Services
>Voice
Cloud
Services
VOICE
PRI LD Minutes of Use Packages
• LD packages apply to PRI intrastate and interstate minutes (not Toll-Free minutes)
Network Services
• Unused minutes under the usage cap will not carry over to the next billing period
Business TV
• The MOU package is sold per PRI trunk group, per main TN
Footprint
Representing TWCBC
–– If multiple PRI groups exist on the same billing account the minutes will not be shared
across PRI groups
–– The customer’s PBX has to be configured to ensure that the TN out pulsed is a DID associated
with the trunk group that has the Minutes of Use (MOU) package
• Upgrades/downgrades are allowed
• There is no early termination fee associated with the MOU packages
Getting Started
Contact Us
• All rated calls (including the zero rated calls part of the MOU package) are displayed in the
Online Account Detail
Sales Rules of Engagement:
• Sold as 1 MOU package per PRI trunk group, per main TN
• Sold with full (23B+D) PRI (DOCSIS or Fiber)
• 2-, 3-, 4-, 5- or 7-year term (no term discounts) –
co-terminus with the PRI service
• 1-year term for PRI renewal only
• Sold to new and existing customers
• Contract renewal required if sold to existing customers
Learn more at buiness.twc.com/partnerportal
MOU Packages Including International
Calling for Voice Trunks (SIP and PRI):
✓✓20,000minutes
✓✓30,000minutes
✓✓50,000minutes
✓✓75,000minutes
✓✓100,000minutes
Why TWCBC
Solutions
Internet
Cloud Services
>Voice
Network Services
Business TV
Footprint
Representing TWCBC
Cloud
Services
VOICE
Voice Manager
Customers can quickly change or update their business’s phone features anytime they want,
from anywhere, securely from the Web.
Benefits
• Easy to use – Customers simply log onto our online portal
• Easy to manage – Customers can easily add or remove features on any phone line
• Enhance productivity – Advanced features elevate efficiency and productivity
• On-demand access – Customers can update features in real time from any Internet connection
Getting Started
Administrative Features:
Contact Us
• Auto Attendant
• Hunt Groups
• Business Voicemail
• Group and Shared Voicemail Boxes
• Group Speed Dial
• Account Codes and Call Forwarding
• DID Distinctive Ringing
Other User Features:
• Caller ID via AIM
• Online Access to Voicemail
• Extension Dialing
• Call Park & Retrieve
• Call Forwarding/Cancel Call Forwarding
• Directed Call Pickup
• Call Hold
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
Cloud Services
Voice
>Network Services
Business TV
Footprint
Representing TWCBC
Cloud
Services
NETWORK SERVICES
ETHERNET
Scalable
• Scalable bandwidth speeds to meet your customers’ changing
business needs, from 5 Mbps to 10 Gbps
Point-to-Multipoint
Strong Reach
• Our dense infrastructure offers quick sales that leverage
our “lit” on-net buildings
Multipoint-to-Multipoint
Reliable
• High-performance network maintained with advanced monitoring tools
Getting Started
Contact Us
• Rigorous SLAs ensure a high level of network performance
Versatile
• Bandwidth versatility enables multiple circuit configurations and options
Features:
CE2 MEF Certified
• Layer 2 point-to-point, point-to-multipoint, and multipoint configurations
• Metro and Regional P2P transport
• With or without Internet access
• Scalable at port speeds of 5, 10, 20, 30, 40 or 50 Mbps up to 10 Gbps
Learn more at buiness.twc.com/partnerportal
1st North American Service
Provider to earn all 8 Metro
Ethernet Forum (MEF) CE 2.0
certifications. Why TWCBC
Solutions
Internet
Cloud Services
Voice
Cloud
Services
NETWORK SERVICES
ETHERNET
>Network Services
Business TV
Footprint
Representing TWCBC
Getting Started
Contact Us
Ethernet Private Line (EPL)
provides point-to-point connectivity
for businesses with two locations. It
enables customers to connect their
Customer Premises Equipment (CPE)
with a lower-cost User-to-Network
Interface (UNI). This makes EPL a
cost-effective, reliable, high-capacity
business Ethernet service alternative to
traditional TDM Private Line service.
Ethernet Virtual Private Line (EVPL)
provides point-to-multipoint networking
for companies with a central office and
satellite locations. EVPL is a reliable,
higher-bandwidth, cost-effective
business Ethernet service alternative to
traditional TDM Private Line, Frame Relay
or ATM service.
Learn more at buiness.twc.com/partnerportal
Ethernet Local Area Network (ELAN)
enables any-to-any connectivity for
businesses that need to connect all of their
locations on a single network. Our MEFcertified ELAN combines the privacy of
traditional ATM/Frame Relay or Private Line
service with the performance and resiliency
of IP VPN, providing a technologically
advanced business Ethernet solution for
your network connectivity needs.
Why TWCBC
Solutions
Internet
Cloud Services
Voice
Cloud
Services
NETWORK SERVICES
ETHERNET
>Network Services
Managed Security Solutions
Business TV
Footprint
Reduce your customer’s administrative burden with proactive protection and 24/7 monitoring. Managed
Security combines the features of a firewall, anti-virus/anti-spam tools, remote access, and content filtering
– all at the server level. Content filtering uses tagging through blacklists to prevent objectionable content from
being served.
Representing TWCBC
Features and Benefits
Getting Started
Contact Us
• Customizable security policies ensure network integrity and prevent both internal and Internetborne attacks
• Firewall device monitoring and maintenance provides proactive firmware updates and bug fixes
• Define your own specific content-filtering rules to block inappropriate content, decreasing your
business risk
• Dashboard provides at-a-glance detailed weekly reports and online, on-demand reporting for
current status across several metrics
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
Cloud Services
Voice
Cloud
Services
NETWORK SERVICES
ETHERNET
>Network Services
Managed Router Services
Business TV
Managed Router Service provides a streamlined, cost-effective way to get high-capacity, highly reliable
connectivity – safeguarded by robust network security – for one predictable, cost-effective monthly rate.
Footprint
Representing TWCBC
Getting Started
Contact Us
Managed Router Service for Ethernet
• Enjoy a single, end-to-end managed network solution delivered over our fiber-rich
network and managed by our expert engineers
–– Free up your IT staff
–– Turn-key network management
–– Cost-effective – no equipment to purchase or maintain
• Private, efficient sharing of data and resources to keep your business moving forward
–– Increased productivity with high-bandwidth
• Choose the configuration that works for your business
–– EPL (Ethernet Private Line)
–– EVPL (Ethernet Virtual Private Line)
–– ELAN (Ethernet Local Area Network)
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
Cloud Services
Voice
Cloud
Services
NETWORK SERVICES
ETHERNET
>Network Services
Managed Wifi Services
Business TV
Customized Wireless Connectivity
Footprint
Representing TWCBC
Getting Started
Contact Us
Keep your patrons and staff connected, across multiple wireless access points, where and when you need it
throughout a property or location.
Flexibility and Scalability
Leverage high-speed connectivity from your Dedicated Internet Access or Business Internet Access to allocate the
appropriate bandwidth to support your specific needs.
End-to-End Management
Utilize the admin portal, conference room scheduler, customized reporting and other tools for added visibility and
control over your WiFi network.
End-User System and Device Configurations
Prioritize, modify and manage bandwidth allocations among user tiers while supporting paid and free WiFi options
across a variety of WiFi-enabled devices.
Protect Your Network
Ensure network security with user authentication.
Reinforce Your Brand
Utilize customizable landing pages and splash/user authentication pages to reinforce your brand.
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
Cloud Services
Voice
Network Services
>Business TV
Footprint
Cloud
Services
BUSINESS TV
Informing and Engaging
• Gives employees and customers around-the-clock access to news and entertainment
Quick Installation
• Just 1 phone call
24/7 Support
• Reliable and knowledgeable support representatives working to solve all issues and questions
Representing TWCBC
Superior Quality
• Clear digital or HD service options
Getting Started
Contact Us
Features:
• Around-the-clock access to news and entertainment will keep your customers –
and their customers – informed and engaged
• Increase customer satisfaction with a wide variety of programming options
• Improve customer experiences with scalable programming customized to specific
business needs
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Internet
Cloud Services
Voice
Network Services
>Business TV
Cloud
Services
BUSINESS TV
Vertical Channel Lineups
Time Warner Cable Business Class offers five core channel lineups.* Whether to enhance the waiting room
environment or entertain patrons at a restaurant, we have a lineup that will fit every customer’s needs.
• Healthcare TV
• Bars and Restaurants TV
Footprint
• Prime Cable TV
• Digital News Tier
Representing TWCBC
• Business Advantage TV
Getting Started
Features:
Contact Us
• All video packages include Standard TV, featuring local network affiliates (ABC, CBS, Fox, NBC)
• Select news and shopping networks, local and government access programming, and more
* Channel lineups, packages and tiers vary by TWC market.
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
>National Coverage
TWC COVERAGE
National Presence
Regional Coverage
Representing TWCBC
Getting Started
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
National Coverage
>Regional Coverage
TWC COVERAGE
Strong Local Reach
West Region
Representing TWCBC
Getting Started
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
National Coverage
>Regional Coverage
TWC COVERAGE
Strong Local Reach
Southern CA
Representing TWCBC
Getting Started
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
National Coverage
>Regional Coverage
TWC COVERAGE
Strong Local Reach
East Region
Representing TWCBC
Getting Started
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
National Coverage
>Regional Coverage
TWC COVERAGE
Strong Local Reach
Northeast
Representing TWCBC
Getting Started
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
National Coverage
>Regional Coverage
TWC COVERAGE
Strong Local Reach
New York City
Representing TWCBC
Getting Started
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
National Coverage
>Regional Coverage
TWC COVERAGE
Strong Local Reach
Carolinas
Representing TWCBC
Getting Started
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
National Coverage
>Regional Coverage
TWC COVERAGE
Strong Local Reach
Texas
Representing TWCBC
Getting Started
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
National Coverage
>Regional Coverage
TWC COVERAGE
Strong Local Reach
Midwest
Representing TWCBC
Getting Started
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
Representing TWCBC
>Address Prequal Tool
TOOLS & RESOURCES
Partner Portal
A powerful online sales and marketing tool that
arms you with self-service tools to enable
your success.
Tools & Resources
• Interactive product trainings
Support
• Address prequalification and TWCBC
coverage maps
Getting Started
Contact Us
• Contract templates and forms • Co-branded, self-service marketing materials
• Sales tools and case studies
For access, email partnersupport@twcbc.com.
Go & Get Started
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
Representing TWCBC
>Address Prequal Tool
Tools & Resources
Support
Getting Started
Contact Us
TOOLS & RESOURCES
Serviceability Prequalification Tool
Serviceability Prequalification Tool
TWCBC provides single and multisite address
prequalification for our partners.
This address lookup is available to provide our partners an automated way for prequalifying an
For coax-only products, Agents can discover
if a potential customer already has service to
the site.
particular location. (COAX ONLY)
For multisite inquiries (10+ locations), we ask
that you download the Serviceability Template,
enter your site addresses and email the template
back to partnersupport@twcbc.com.
We will then generate the serviceability
information and send it back to you within
24 hours.
address for service by Time Warner Cable and to give you visibility into our “On-Net” database.
A physical site serviceability check might be required to determine the exact results of a
Single site address qualification
Please enter a single address in
the following fields:
Enter the address you would like to see
Results will populate your screen momentarily.
serviceability results for and then click GO.
The results will appear here. (COAX ONLY)
City:
State: ZIP Code:
GO
Multisite address qualification
Step 1: Download the Sample Excel File.
Step 2: Cut and paste your data under the appropriate column in the template.
Go to Prequal Tool
Leave columns blank if you do not have data for them.
Your rows and columns must exactly match the template.
Step 3: Email completed Excel file to partnersupport@twcbc.com.
Step 4: Results will be returned to you within 24 business hours.
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
Representing TWCBC
Address Prequal Tool
>Tools & Resources
Support
Getting Started
TOOLS & RESOURCES
Sales Tools
Authorized Agent Logo
As a valued partner, you can access branding and style
guidelines to help you when utilizing any of the logos
associated with our company in your communications.
The guidelines include general rules and directions
to create your own materials leveraging the
Time Warner Cable Business Class brand.
Sales Pitch Deck
Contact Us
Make a professional sales pitch with TWCBC cobranding. The module deck enables you to pick and
choose what you’d like to include based on geography
and what type of customer solution you’re pitching.
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
Representing TWCBC
Address Prequal Tool
>Tools & Resources
Support
Getting Started
Contact Us
TOOLS & RESOURCES
Sales Tools
TWCBC Product Training
• Live Webinar Sessions
Four times a month we hold live webinar training
sessions so you can learn more about TWC products. Our product training will give you knowledge about
the industry and how to sell TWC products to your
customers. Partner Training Calendar
• Online Learning Center
Our Online Learning Center provides online product
training that focuses on the core products available
to our selling partners. The self-paced, user-friendly
modules give in-depth information on the product
features, benefits, value proposition and competitive
landscape.
Get access into the Online Learning Center by emailing
us at partnersupport@twcbc.com.
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
Representing TWCBC
Address Prequal Tool
>Tools & Resources
Support
TOOLS & RESOURCES
Sales Tools
Website Content Syndication
Turn website visitors into leads with
Time Warner Cable automated content.
Register Today:
Getting Started
• Register now (it’s free), and keep your website
automatically updated with fresh
Time Warner Cable content
Contact Us
• Get Started>>
timewarnercable.sharedvue.net/
infocenter/en/register.asp
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
Representing TWCBC
Address Prequal Tool
>Tools & Resources
Support
Getting Started
Contact Us
TOOLS & RESOURCES
Sales Tools
Sales One Source Mobile App (SOS)
Get full access to:
• Sales Tools
• Presentations
• Product Brochures
• Case Studies
• Real-time announcemets
ANDROID APP ON
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
Representing TWCBC
Address Prequal Tool
Tools & Resources
>Support
Getting Started
Contact Us
CHANNEL SUPPORT
Professionals Dedicated to Your Success
• Local channel support
Channel
Manager
• Sales Engineers for complex sales opportunities (Ethernet, etc.)
• Local, 24x7 Customer Care and Technical Support representatives
• Designated point of contact during service delivery
• Smooth implementation for every TWCBC service
Sales Engineer
Sales Support
Representative
Customer
Customer Care/
Technical Support
• Web-based customer portal for managing customer voice services
Management
Online Support Systems
Service Level Agreements
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
CHANNEL SUPPORT
Strong Local Support for Channel
Representing TWCBC
Address Prequal Tool
WA
Tools & Resources
MT
>Support
MN
ID
Jim Messrah
WY
Rex Lehman
Mike Jacobsen
NV
Jennifer Borzouei
UT
Cynthia Rivaldo
CO
• Sherry Staiger
• Michael Luck
•
•
•
•
•
Getting Started
Contact Us
ND
OR
CA
AZ
SD
NE
KS
HI
AK
KY
• Annette Rosas
• Bill Whitmore
• Elizabeth Martin
TX
• Jeff Davidson
• Michael Gibson
• Art
AR
MS
LA
•
•
AL•
•
•
Perez
Learn more at buiness.twc.com/partnerportal
Jamie Panowicz
Mark Pepin
Gilbert Davis ME
VT
NH
NY
W.
PA
WV
VA
NC
MA
• Tom Mezzapella
RI
CT
NYC
•
NJ
PA
DE
MD
David Herring
SC
Justin Lyle-Purdy
JimGANagel
Chris Waldron
Russ Thompson
FL
• Alan Green
TN
OK
NM
• Kirk Whitney
• Frank Micale
WI
• Devon EvardMI
• Scott McElwee
IA
• Nikki Beck
OH
IN
• Mark ILButterfield
• MO
Jason Word
•
•
•
Billy Sokolowski
Robert Viccari
• Joe Galluzzi
• Daniel Frattalone
• Vincent Barrett
•
Markets
PacWest
Texas
Northeast
NYC
Midwest
Carolinas
Why TWCBC
Solutions
Footprint
Representing TWCBC
GETTING STARTED
Serviceability Prequalification Process*
COAX ONLY
By Address – Know WHERE You Can Sell
Getting Started
Lets you know if the address is within a TWC service area (we do not use NPA-NXX)
>Serviceability Process
• Through the Salesforce.com Portal (Master ONLY)
Forms & Documents
• Through the TWC Agent Portal (Agents)
Order Process
Contact Us
*Prequalifications are not a guarantee of service.
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
Representing TWCBC
Getting Started
GETTING STARTED
Serviceability Prequalification Process*
Prequalification provides three result types:
COAX ONLY
ON-NET: TWC in the building (current or former customer)
>Serviceability Process
Forms & Documents
Order Process
NEAR-NET: Anything less than 1,000 feet
Contact Us
OFF-NET: Over 1,000 feet. Expect HIGH build costs, if we can service it at all
Run a Prequalification
*Prequalifications are not a guarantee of service.
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
Representing TWCBC
Getting Started
>Serviceability Process
Forms & Documents
Order Process
Contact Us
GETTING STARTED
Serviceability Process
Coax
Site serviceability required on all opportunities
• Addresses in “lit” on-net TWC buildings: 3-5 days
• If address is not in a “lit” on-net TWC building, field survey initiated with time frame of 7 to 10 days
Results are communicated back via Master Agent.
If construction is required, work with Master Agent and TWC Channel Manager to review business case
options based on estimated cost of construction and size and term (normally 3 years) of opportunity
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
Representing TWCBC
Getting Started
>Serviceability Process
Forms & Documents
Order Process
GETTING STARTED
Serviceability Process
Fiber
Fiber site serviceability required on all opportunities
• Time frame of 10-14 days
TWC can provide budgetary pricing
Final quote and estimated timelines are communicated back via Master Agent
Contact Us
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
Footprint
Representing TWCBC
Getting Started
Serviceability Process
>Forms & Documents
Order Process
FORMS & DOCUMENTS
STANDARD TRANSACTIONAL ORDERS
• Qualifying Internet-Video-Phone Order Package:
–– High-Speed Internet
–– Video
–– Business Class Phone
–– Value-Added Services
• Managed Security
• Online Backup
• Cloud Services
COMPLEX ORDERS (Fiber Ethernet, DIA or PRIs)
Contact Us
• Qualifying Complex Order Package:
–– PRI Trunk – Fiber and DOCSIS
–– Fiber Requests:
• Dedicated Internet Access (DIA)
• Ethernet Solutions
–– Multilocation with a Shared Pricebook/Using the Bulk Upload Form
–– HD Video for Hospitality (Hotel/Motel)
• Only preapproved certified agents can sell hospitality from TWCBC
TOLL-FREE ORDER
• Must have a Business Class Phone or PRI point-to number
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
FORMS & DOCUMENTS
Footprint
STANDARD TRANSACTIONAL ORDERS
• Cable Internet-Video-BC Phone Order Package
Representing TWCBC
Getting Started
Serviceability Process
>Forms & Documents
Order Process
Microsoft Excel Worksheet
COMPLEX ORDERS (Fiber Ethernet, DIA or PRIs)
• Complex Order Package
Contact Us
Microsoft Excel Worksheet
TOLL-FREE ORDER PACKET
• BC Phone Order Package Guidelines
Microsoft Excel Worksheet
Upon completion, send or communicate the order documents to your Master Agent
Learn more at buiness.twc.com/partnerportal
Why TWCBC
Solutions
ORDER PROCESS
Footprint
Running Multi-Location Opportunities
Prequalification Bulk Upload Template:
Representing TWCBC
Getting Started
• COAX ONLY
An available template provides our partners with an automated way for prequalifying more than 10
potential customers’ addresses for service. This process will give you visibility into our “On-Net”
database with multi-locations.
Serviceability Process
Forms & Documents
>Order Process
Contact Us
Microsoft Excel Worksheet
• FIBER SOLUTIONS
All fiber solution requests (Ethernet, DIA or PRI) must be submitted to your Regional TWCBC Channel
Manager or Master Agent.
Bulk Upload Form (after Prequal):
• Engage your Master Agent
• Upon completion, send or communicate the order documents to your Master Agent
NOTE: The Prequal check step can still be done prior to this step.
Microsoft Excel Worksheet
Learn more at buiness.twc.com/partnerportal
INTERNET | VOICE | TELEVISION | NETWORK SERVICES | CLOUD
CONTACT US
Why TWCBC
Solutions
866.543.5445
partnersupport@twcbc.com
Footprint
Representing TWCBC
Getting Started
business.twc.com/partnerportal
Contact Us
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