SMB Datasheet Final English FIRST page

SMB Datasheet Final English FIRST page
Information
OpenScape Office MX
The Unified Communications solution for small and mediumsized enterprises
OpenScape Office MX is a user-friendly Unified Communications
solution that offers the integrated voice and conference services,
voice mail, messaging, mobility, a Multimedia Contact Center and
presence status functions for companies with 20 to 150 users.
Open up your office to a new way of working.
Communication for the open minded
Siemens Enterprise Communications
www.siemens-enterprise.com
Unified Communications
Consolidates your communication to make your business more efficient.
Information technology has revolutionized the exchange of information and ideas between companies. A deluge of calls, e-mails, voice
messages and faxes arrive each day, reducing your productivity. Although you spend most of your working day on the phone trying to
contact other people, you miss the really important calls. Now there is a solution that offers a radical change: The OpenScape Office MX
communication system. OpenScape Office MX puts you back in control of the important communication services that promote your business and ensure the future success of your company.
OpenScape Office – the heart of the OpenScape Office MX
communication system
OpenScape Office offers the following
applications integrated in
OpenScape Office MX:
• Status-based call forwarding
myPortal for Outlook
• Journal
• myPortal
• Voice messages
• myPortal for Outlook
• Fax messages
• myAttendant
• Notification service
• myAgent
• Screen pop
• myReports
• Instant Messaging
The myPortal functions can be integrated
seamlessly in Microsoft Office Outlook.
Every user has access to the entire range of
communication resources via a single
screen. E-mail, voicemail, fax and instant
messages can be viewed, managed and
answered from the application they're
most familiar with – the Outlook screen
they use everyday.
Users can access intuitive user interfaces
over the user portal of the same name.
• Conferencing
myPortal
myPortal enables access to the Unified
Communication functions of
OpenScape Office MX. As well as the comfortable dialing aid, a user can use the following functions and adapt them to his
individual needs:
• Directories (telephone books)
• Favorites List
• Presence
• Status-based AutoAttendant
myPortal for Outlook
The special feature of myPortal is that subscribers entered in the internal directory
are displayed together with their presence
status. For instance, a user can see whether
other subscribers are in the office, in a
meeting or on vacation at any time. The
link to the Outlook calendar means the
presence status is automatically set when
certain keywords are entered in the Outlook calendar.
What's more, presence status and statusbased voice mailbox announcements will
change dynamically based on events in the
Outlook calendar. Therefore, callers will
always get the latest information on the
availability of the caller they want to contact.
A user can choose whether the Outlook
contact window, a screen pop or both
should open when he receives an incoming
call.
myPortal for Outlook allows a user to dial
directly from his list of contacts, receive emails in his mailbox and record calls without having to start any other applications.
In addition to the functions of myPortal,
myPortal for Outlook enables “Dial from
any Desktop Application“. Which means a
user can call from any 32-bit desktop application.
myAttendant
myAttendant is a comfortable call attendant with telephone function that shows
active calls, suspended calls, calls on hold
and transferred calls as well as the presence data of all workers in your organization. If the presence status is “Office”, the
telephone status is also shown. The presence status of every user can be changed in
myAttendant.
Text modules for communication with
users can be predefined (for example, “Call
from ...” or “Call waiting from ...”) and sent
as instant messages.
Voice, fax and instant messages are logged
and administered in the Message Center.
Users can manage the messages of coworkers provided they have their permission.
The user can organize other users into
groups to recreate departments such as
Development, Marketing, Sales or Service,
for instance.
myAttendant provides night, day and
emergency services.
Function keys allow the user to decide
whether to initiate a call, for example, or
take a call and whether to suspend a call or
to put it on hold.
Features
OpenScape Office provides the following
basic features:
Presence
The presence status of other users is shown
by various symbols that indicate whether
the user is in a meeting or on vacation. At
the same time, users can announce their
own status by choosing from the following
options:
• Office
• Meeting
• Sick
• Break
• Out of the Office
• Vacation
• Lunch
• Home
• DND (Do Not Disturb)
A user can change his current presence status via the user portal of an integrated
application or with his telephone. He can
decide which contacts in the internal directory can view his presence status and
receive status-based voice mailbox messages and which contact details are visible
to other users. Only “Office” or “Out of the
Office” is shown as the presence status to
all other users. In addition, a user can allow
certain external subscribers to receive
information about his presence status. In
this case, an external caller receives the status-based voice mailbox announcement.
The link with the Outlook calendar automatically sets the presence status if certain
keywords have been entered in the Outlook
calendar such as “Meeting” or “Vacation”,
for instance. The Outlook calendar is
searched for new entries at regular intervals and the presence status updated
accordingly.
Conferencing
Journal
An integrated conference server can be
used to convene conferences with up to 16
participants. The conference server provides administration, conference features,
control and realtime monitoring. The conference manager can use the conference
management of myPortal and myPortal for
Outlook to initiate and steer a spontaneous
or a scheduled telephone conference. He
can select the conference participants
manually or from the available directories.
All conference participants are displayed in
the conference room. The conference
room is a pictorial illustration of all participants with their presence status. Other participants can be added during a conference.
All calls are saved and divided according to
the following criteria in the user journal:
Scheduled telephone conferences (MeetMe conferences) take place on agreed
dates and with defined duration. These can
be regularly held conferences, for example.
Scheduled conferences start automatically.
The conference manager can choose
whether the conference participants are
called by the communication system or
whether the conference participants have
to dial into the conference themselves. He
can also secure access to a conference with
a PIN.
Each call is shown with date, time, call
number, last name, first name, company,
route (inbound or outbound) and call duration. The calls can be sorted according to
these details.
If the conference manager uses myPortal
for Outlook, all conference participants can
be automatically sent an e-mail with date,
time and access data.
Favorites List
A user can create a favorites list of his preferential contacts from the available directories and administer them in groups and
subgroups. Contacts from the internal
directory are shown with their presence
status.
Connection of external databases
(LDAP)
User information (e.g. name, call number)
can be administrated on a separate LDAP
(Lightweight Directory Access Protocol)
server. OpenScape Office MX can query
this information.
• All calls
• Open calls
• Missed calls
• Received calls
• Internal calls
• External calls
• Inbound calls
• Outbound calls
• Scheduled calls
Important calls can be scheduled by specifying the call number, the date and the
time in advance. Before a scheduled call is
actually carried out, the user must confirm
this.
Personal AutoAttendant
Dial from any Desktop Application
Screen pops
A user can configure his voice mailbox so
that a caller can leave a message or the call
can be forwarded. The configuration can
be carried out in such a way that the current presence status of the user is taken
into account.
A myPortal-for-Outlook user can select and
call a number from a 32-bit desktop application (standard Microsoft Windows application). The call number can be in an email, Word file or Excel file, for example.
Screen pops provide the user with a convenient way of responding to incoming calls
or new voice messages, for example, with
one click. Other possibilities include call
pick-up, explicit call transfer, putting calls
on hold, as well as the recording and ending of calls.
The personal AutoAttendant provides a
voice recording function that can be used
to change announcements in a straightforward way.
Central AutoAttendant
By using schedules and the rules (CCVs =
Call Control Vectors) defined in them, the
administrator can control how AutoAttendant calls are handled at specific times or
on specific days, e.g. which announcement
is played or the number to which the call is
forwarded. He is able to create schedules
for day and night, weekends and for public
holidays himself. Existing announcement
texts or individually generated announcements can be imported in WAV format.
Status-based call forwarding
A user can redirect callers to his additional
call numbers or to the voice mailbox on the
basis of his presence status (Out of the
Office, CallMe and DND). If his presence
status changes, the communications system activates the forwarding of the call to
the specified destination. For the “Out of
the Office“ presence status the call forwarding can be set to a cell phone, for
instance.
CallMe
The CallMe service allows every user to use
any telephone as his office phone and
hence telephone at the same tariff as in the
office. The call number of the office phone
is always displayed for outbound calls.
CallMe gives the teleworker a convenient
option for controlling his accessibility.
Voice Message Box
The function of the voice message box is
comparable to that of an answering
machine where not every user needs to
have his own device. The functionality is
provided centrally by OpenScape Office MX.
During a call, the user can send e-mails and
instant messages and plan his next call in
the screen pop.
Voice messages can be accessed via myPortal, myPortal for Outlook or (internal and
external) telephone. With myAttendant the
call attendant can also access voice messages of other subscribers, assuming this is
permitted.
Instant messaging allows a user to
exchange text as instant messages with an
internal subscriber (chat). Instant messages are displayed as a dialog in a separate
window.
Fax Message Box
Instant Messaging
Voice recording
The fax message box can receive fax messages directly via myPortal or myPortal for
Outlook without a fax machine. The functionality is provided centrally by
OpenScape Office MX.
A user can record calls and, as a conference
manager, also conferences. The recordings
are indicated by a red dot in the voice mailbox and where available, show the call
number of the call partner or the first conference participant.
With myAttendant the call attendant can
also access fax messages of other subscribers, assuming this is permitted.
The recording of calls and conferences can
be permitted or prevented across the system.
Notification service
A user can be notified of new messages by
e-mail, by SMS or by telephone. The type of
notification can be activated or deactivated
separately for each presence status.
Example of notification of a new voice message per e-mail: The user receives an e-mail
with the voice message attached as a WAV
file (depending of the size of the WAV file).
The e-mail also includes the date and time
of receipt, the length of the message and,
where available, the call number and name
of the sender.
Multimedia Contact Center
Independent of the communications
medium, optimum accessibility is the basis
for excellent customer service and a decisive competitive advantage in the market.
The multimedia OpenScape Office Contact
Center is a powerful solution for optimum
allocation and processing of calls, e-mails
and faxes. Intelligent, “skill-based“ routing
ensures that customers are connected to
the best qualified person, regardless of the
contact medium. By combining different
media in a customer interaction, the Contact Center reduces follow-up calls and
e-mails. This increases the customer satisfaction and reduces the number of inbound
calls.
Contact Center features
Intelligent routing
Inbound calls, faxes and e-mails are automatically and optimally assigned to the
next available agent based on the longest
idle time and the highest skill level. Only
the agent with the corresponding authorization receives faxes and e-mails.
• Skill-based routing: Each agent can be
assigned a skill level on a scale of 1 to
100. The Contact Center then uses these
ratings to intelligently route calls to the
most skilled agent available, ensuring
that customers always receive the best
support available.
• Group-based routing: If all agents of a
queue are assigned the same skill level,
the Contact Center carries out groupbased routing.
Multiple Group Agent
An agent can be assigned several queues
(groups) with different skills. Whether the
agent is to act as a main agent or an overflow agent must be defined.
Preferred Agent
This function means a customer can always
be assigned the same contact partner
(agent) in the Contact Center.
VIP support
User portal
For each queue it is possible to individually
define whether specific customers are to
be given preference and, hence, should
reach a free agent faster.
The myAgent user portal provides agents
with convenient functions for processing
and wrapping up calls, faxes and e-mails.
Depending on the assigned role (authorization level), the user has other options such
as assigning agents to queues, for example.
Wrap-up
“Wrap-up“ refers to all the typical activities
that need to be performed by agents after
they have completed a call. The wrap-up
time available for this can be defined.
Whether an agent can – or must – enter
one or more wrap-up codes can also be
defined. Inbound calls for specific subjects
(ordering, complaint, service, etc.) can be
assigned by wrap-up codes. Wrap-up codes
can be evaluated using a report to gain an
overview of the calls in the Contact Center
on a specific subject, for instance.
Administration tool
Queues
• Schedules
Schedules are used to define which
queues are to be used on which days
and at which times. Vacation plans can
be integrated in each schedule.
Queues are the basis of every Contact Center. When all agents are busy, calls, faxes
and e-mails can be dealt with depending
on the skills level, the priority and the wait
time. Callers on hold can be played
announcements.
Callback
The caller can leave a callback request if the
wait time in the queue is too long for him.
This callback request includes the position
of the original caller in the queue and the
agent is notified in the form of a voice message.
Position announcements
Callers can be informed of their current
waiting position by an announcement.
Authorization level
A differentiation is made between the roles
of Agent, Supervisor and Administrator in
the Contact Center by the use of authorizations. Depending on the assigned role
(authorization level), a user can access all
or only limited functions in the myAgent
user portal.
Depending on the assigned role (authorization level), the user has the option of configuring the Contact Center using the
OpenScape Office administration tool.
• Queues
Queues and the rules for call handling in
a queue can be designed on an easy-touse graphical user interface using
Drag & Drop.
• Break
Any number of break types can be
defined for the Contact Center that can
then be selected and activated by the
agent.
• Wrap-up codes
Wrap-up codes, used to assign inbound
calls to specific subjects (ordering, complaint, service, etc.), can be defined for
each queue. The agent applies the
assignment after finishing a call (in the
wrap-up time) by entering the relevant
wrap-up code.
• Announcements
The OpenScape Office administration
tool supports the convenient recording
or importing of announcements and
their flexible assignment to queues, etc.
myAgent features
The myAgent user portal provides agents
with convenient functions for processing
and wrapping up calls, faxes and e-mails.
Depending on the assigned role (authorization level “Agent“, “Supervisor“ and “Administrator“), further functions can be used.
This means all Contact Center workers have
a standardized and intuitive-to-use GUI.
• Entry of wrap-up codes for defined subjects and wrap-up times
“Agent“ authorization level
• Logon via any myAgent user portal on
the communications system
• Individual language setting during login
• Free choice of telephone at the workstation
• Display of the agent status of the agents
in the calls in queue and of the presence
status of the internal subscriber
• Display of the connection status of the
agents in the calls in queue and of the
internal subscribers
• Display of the features of all agents
(agent assignments) in the assigned
queues
• Call and contact handling via screen
pops and telephone bar
• Selection of defined pauses
“Supervisor“ authorization level
• Caller list with details of all contacts for
the assigned queues over a selectable
time period
The “Supervisor“ authorization level offers
the following functions that go beyond the
scope of services of the “Agent“ authorization level:
• Recording of calls for documentation
and training purposes
• Display of the features of all agents
(agent allocations) of all queues
• Access to internal (internal subscribers,
including their current presence status)
and external directory (contacts from an
offline company phonebook)
• Display of the queue details of all calls in
queues
• Editing of contact data (first name, last
name, company and call number) in the
external directory
• Exchange of text with internal subscribers as instant messages (chatting)
• Request for support by the supervisor
during a call
• Individual assignment of the phone keys
to internal subscribers
• Display of queue details (spreadsheet
with statistical information in real-time)
for the assigned queues such as the
average time of a call in a queue and the
average speaking time, for example
• Editing of contact data (except customer
ID) in the external directory
• Responding to a request for support
• Activation of an alarm if the number of
waiting calls or the wait times of a call in
a queue are exceeded
• Override of the call of an agent
• Call-up of the OpenScape Office administration tool for the configuration of the
Contact Center
“Administrator“ authorization level
The “Administrator“ authorization level
offers the following functions that go
beyond the scope of services of the “Supervisor“ authorization level:
• Assigning agents to calls in queue
• Removing agents from calls in queue
Reports
Depending on the assigned role (authorization level), more than 20 predefined
reports on calls, calls in queues, agents,
service levels and wrap-up codes can be
created. The reports are displayed in the
web browser as a PDF file and can be saved
and printed out.
Wallboard
The queue details can be displayed on a
large screen monitor or projector as a wallboard for the information of the workers
when necessary.
Missed calls list
Detailed information on all calls made until
now, faxes and e-mail for the assigned
queues for a selectable time period can be
found in the caller list of the Contact Center.
Depending on the “Agent“, “Supervisor“ or
“Administrator“ authorization, the user is
given the information intended for him.
myAgent
Mobility solutions
Why put up with the limitations of your
existing communications system?
OpenScape Office MX opens up your office
to all options of a new way of working.
You'll be able to do more by making decisions faster, know more about where your
colleagues are and how to contact them,
and be a more responsive organization
than you ever thought possible.
Mobile subscribers (cell phones, teleworkers and WLAN) are integrated in
OpenScape Office MX:
• Onsite Mobility
Onsite Mobility is used when your workers often travel, cannot be tied to any
one office or only work from home. And
with negotiated call rates and call packages, they could save you money, too.
– WLAN: Ideal for employees that can’t
be tied to their desks. Works for data
and voice.
Connection of WL2 phones via
AP 2630 or AP 2640
– DECT over IP: Connection of DECT
phones over cordless IP
– Hot desking
• Home Working
One Number Services for your mobile
phone. Give out only one number to all
your contacts. Eliminate contacts having
to remember multiple numbers to reach
you.
• Mobile Working
– Cell Phone Integration: Take advantage of OpenScape Office MX feature
rich functionality (e.g. transfer calls,
toggle between two calls, or set-up
an internal conference call from your
mobile phone)
– One mailbox – not two
– Remote access for status request over
TUI (Telephony User Interface)
• Dual Mode Telephony
Dual mode cell phones support both
GSM/UMTS networks and WLAN networks.
If the dual mode cell phone is in the
WLAN range, it is automatically called as
an Internet telephony station (SIP features). Outside of the WLAN range, the
dual mode mobile phone is called via
GSM/UMTS (Mobility client provides a
scope of features).
For a list of which mobile phones are
certified, please refer to the release
information.
IP telephony (Voice over IP)
Voice
OpenScape Office MX enables telephony
in IP-based infrastructures. The signals necessary for the call are sent over the IP networks used for data transfer with the aid of
IP protocols. PCs and IP telephones can be
used.
The following voice features can be used
on OpenScape Office MX:
System technology
Time-based, intelligent carrier selection
and break-out functions by means of Least
Cost Routing are available for reducing
communication costs. The call-by-call
method of the respective optimum carrier
can be selected in standalone systems.
Interfaces
The following connection types can be configured on the network side for the connection of OpenScape Office MX to the network of the service provider:
• S0 (base connection)
• S2M (primary rate interface)
• Internet connections from Internet service providers (ITSP)
All essential features and functions of the
DSS1 protocol or of the Session Initiation
Protocol (SIP) are supported. The system
can be upgraded with newly adopted protocol policies as required.
Up to 250 lines (IP, ISDN and analog lines),
a maximum of 90 of which are IP lines, are
possible.
Internet access
The Internet is accessed via a broadband
connection. The broadband connection
can be implemented over the DSL connection or via the coaxial cable connection
which means fast data transfer and also IP
telephony are possible. The NAT, DynDNS,
DHCP methods are used.
To ensure loss-free transfer and good voice
quality, the voice signals are compressed
with the aid of audio codecs and marked
(Quality of Service) in such a way that voice
transmission is given priority over data
transfer.
IP telephony can be carried out over the
LAN and over the Internet (for standardized
SIP features).
The following audio codecs are used:
• G.729A and G.729AB: voice codec with
8 kbit/s
• G.711 (a-law and µ-law): voice codec
with 56 or 64 kbit/s
Connection of applications
Applications can be connected via TAPI
170/120. The CSTA protocol is used for the
connection. An integrated accounting solution or Teledata V4 is available for the evaluation of call data.
• Professional voice features in clear and
distinct voice quality
• Voice conferencing
(Meet me and ad-hoc)
• SIP for end-user devices and internet
telephony
• Team work
Data
Network security
• Stateful Inspection Firewall with selective port release, URL blocker, web
blocker and Intrusion Detection System
(IDS), NAT, STUN
• VPN-IPSec, functionality for VPN teleworker support
LAN
• Gigabit Uplink Port
• Virtual LAN support (VLAN)
• Layer 3 Routing
• 802.1p L2 QoS
WAN
• Internet access with up to 50 Mbit/s
• Embedded router
• Demilitarized Zone (DMZ), secure integration of mail and web servers in a customer network.
High reliability, maintenance, administration
For the administration of
OpenScape Office MX web-based administration tools are available for the management functions of the system. The access
to the management functions is userfriendly. This makes the administration
straightforward without any special
knowledge of the system.
The system includes fault management.
Autonomous test and diagnostic programs
can be used to monitor and test both the
system components and the peripheral
interface modules. If faults occur, the system can diagnose malfunctions, remedy
them itself and generate system messages
that are transferred locally and also to a
remote service center.
The administration tools enable remote
service and software downloads over the
Internet.
Telephones
IP telephones
• System telephones (HFA): OpenStage 15, OpenStage 20, OpenStage 40, OpenStage 60,
OpenStage 80
The following system telephones are also supported: optiPoint 410 entry, optiPoint 410
economy, optiPoint 410 economy plus, optiPoint 410 standard, optiPoint 410 advanced,
optiPoint 420 economy, optiPoint 420 economy plus, optiPoint 420 standard,
optiPoint 420 advanced
• Optional add-on devices: OpenStage key module, OpenStage BLF, optiPoint key module,
optiPoint BLF, optiPoint self labeling key module, optiPoint application module.
WLAN telephone
optiPoint WL2 professional can only be connected via Access Point AP 2630 (cordless with
internal antenna) or AP 2640 (cordless with external antenna). Per Access Point (AP) it is
possible to connect six WL2 professional; a maximum of 10 Access Points can be operated.
DECT telephones
With the HiPath cordless IP solution, the established DECT standard is also available in Voice
over IP infrastructures. The connection is set up via SIP. This enables DECT cells to optimally
complete SIP-enabled Voice over IP systems as the basis for mobile communication solutions. The Gigaset S4, SL3 and M2 professional handsets are ideally suited for wireless
accessibility.
SIP telephone
optiPoint 150 S
PC Client (optiClient 130 and OpenScape Personal Edition)
The PC with headset or handset becomes the communications center for voice, data, e-mail
and Internet. A soft client installed on the desktop computer or notebook provides all telephone functions via WLAN – and offers the same familiar interface at the office and on the
move.
Also supported are analog phones and fax machines, ISDN phones and fax machines as well as accessories, such as entrance telephones, using TFE-S adapters.
Technical Data
OpenScape Office MX
Telephones
• Up to 150 telephones
Installing options
• Desktop and 19” models, space required in 19“ rack = 1.5 height unit
• Stand-alone communication system with max. 3 system boxes (multiple-box system)
– Maximum 50 stations per system box
– One motherboard per system box with powerful AMD Sempron CPU and 1 GB RAM
– 3 slots per system box for gateway modules
• Standard interfaces (motherboard):
– 4x LAN
– 1x DMZ
– 1x WAN
– 1x USB control
– 1x USB server
• Optional gateway modules:
– GMS (not for USA, Canada) = gateway module with four S0 interfaces for ISDN trunk
or ISDN subscriber lines
– GMSA (not for USA, Canada) = gateway module with four S0 interfaces for ISDN trunk
or ISDN subscriber lines and four a/b interfaces for analog subscriber lines
– GME (not for USA, Canada) = gateway module with one S2M interface for ISDN primary
multiplexer
– GMT (only for USA, Canada) = gateway module with one T1 interface for ISDN primary
multiplexer
– GMAA (not for New Zealand) = gateway module with four a/b interfaces for the analog
trunk and two a/b interfaces for analog subscriber lines
– GMAL = gateway module with eight a/b interfaces for analog subscriber lines
Dimensions
• Width = 440 mm
• Height = 66.5 mm
• Depth = 350 mm
Power supply
The communication system, by default, is designed for mains operation:
• Rated input voltage (AC): 99 to 384 V
• Rated frequency: 50/60 Hz
Power consumption
• 80 W to maximum 250 W per OpenScape Office MX system box
Environmental/operating conditions
• Ambient temperature: + 5 °C to + 40 °C (41 °F to 104 °F)
• Relative humidity: 5 % to 85 %
Color
• Steel blue / front silver
OpenScape Office Clients and functions
myPortal
Each HFA station incl. voice mailbox feature
myPortal for Outlook
Each HFA station
myAttendant
• Up to 20 attendant workstations
• 70 subscriber buttons per tab
myAgent
Max. 64 active myAgent users (agents, supervisors)
myReports
Approx. 80 predefined historical reports
Voicemail feature
Each HFA station
Personal AutoAttendant
Each HFA station
Personal faxbox
Each HFA station
Multimedia Contact Center
• Max. 10 active myAgent users –agents or supervisors– with a one-box system (50 stations), up to 200 calls per hour to the contact center
• Max. 64 active myAgent users –agents or supervisors– from a two-box system (51 to 150
stations), up to 500 calls per hour to the contact center
• Max. 50 groups
• Max. 50 queues
• Faxbox or mailbox can be set up for the myAgent users/groups
• All external connections to the contact center are made via ISDN trunk lines (not via SIP
providers or analog trunk lines).
Supported operating systems
Integration in Microsoft environments
The Clients of OpenScape Office myPortal,
myPortal for Outlook, myAttendant and
myAgent can be easily integrated in
Microsoft environments.
Minimum hardware requirements
(Clients)
• 2 GHz CPU
• Main memory:
– 512 MB RAM for Microsoft Windows
XP SP3 (32-bit)
– 1 GB RAM for Microsoft Windows
Vista SP2 (32-bit)
– 1 GB RAM for Microsoft Windows 7
(32-bit, 64-bit)
OpenScape Office Clients
• Microsoft Windows XP SP3 (32-bit)
• Microsoft Windows Vista SP2 (32-bit)
• Microsoft Windows 7 (32-bit, 64-bit)
Outlook (for myPortal for Outlook)
• Microsoft Outlook 2003 SP3
• Microsoft Outlook 2007 SP2
Supported web browsers
• Microsoft Internet Explorer V7, V8
• Mozilla Firefox V3
Exchange server environments
• Microsoft Exchange 2003 SP2
• 100 Mbit/s LAN
• Microsoft Exchange 2007
• Screen resolutions:
– General: SVGA (800 x 600)
– For myAttendant: XGA (1024 x 768)
Additional software
• Java 1.6
Deployment in terminal server
environments
• Software requirements:
– Microsoft Windows Server 2008 R2
with terminal server (64-bit)
– Citrix XenApp 5.0 on Microsoft
Windows Server 2008 R2 (64-bit)
– Microsoft Windows Server 2008 with
terminal server (32-bit)
– Microsoft Windows Server 2003 with
terminal server SP2 (32-bit)
– Microsoft Windows Server 2003 SP2
with Citrix Presentation Server 4.5
(32-bit)
• Hardware requirements:
The number of installed
OpenScape Office Clients depends on
the terminal server performance and
the amount of main memory available.
If other applications are used on the terminal server, their main memory
requirements must also be taken into
account.
Please observe the release information
for use in terminal server environments!
Supported standards
Ethernet
IPSec
• RFC 894 Ethernet II Encapsulation
• RFC 2401 Security Architecture for IP
• IEEE 802.1Q Virtual LANs
• RFC 2402 AH - IP Authentication Header
• IEEE 802.2 Logical Link Control
• RFC 2403 IPsec Authentication - MD5
• RFC 2833 RTP Payload for DTMF Digits,
Telephony Tones and Telephony Signals
• IEEE 802.3u 100BASE-T
• RFC 2404 IPsec Authentication - SHA-1
• RFC 3261 SIP Session Initiation Protocol
• IEEE 802.3X Full Duplex Operation
• RFC 2405 IPsec Encryption - DES
IP / Routing
• RFC 2406 ESP - IPsec encryption
• RFC 3262 Provisional Response
Acknowledgement (PRACK) Early Media
• RFC 768 UDP
• RFC 2407 IPsec DOI
• RFC 791 IP
• RFC 2408 ISAKMP
• RFC 792 ICMP
• RFC 2409 IKE
• RFC 793 TCP
• RFC 2410 IPsec encryption - NULL
• RFC 2822 Internet Message Format
• RFC 2411 IP Security Document Roadmap
• RFC 826 ARP
• RFC 2131 DHCP
• RFC 1918 IP Addressing
• RFC 1332 The PPP Internet Protocol Control Protocol (IPCP)
• RFC 2412 OAKLEY
SNMP
• RFC 1213 MIB-II
QOS
• RFC 2782 DNS RR for specifying the location of services (DNS SRV)
• RFC 3263 SIP Locating Servers
• RFC 3264 An Offer/Answer Model with
the Session Description Protocol
• RFC 3310 HTTP Digest Authentication
• RFC 3311 Session Initiation Protocol
(SIP)UPDATE Method
• RFC 3323 A Privacy Mechanism for the
Session Initiation Protocol (SIP)
• RFC 3325 Private Extensions to the Session Initiation Protocol (SIP) for Asserted
Identity within Trusted Networks
• RFC 3326 The Reason Header Field for
the Session Initiation Protocol (SIP)
• RFC 1334 PPP Authentication Protocols
• IEEE 802.1p Priority Tagging
• RFC 1618 PPP over ISDN
• RFC 1349 Type of Service in the IP Suite
• RFC 1661 The Point-to-Point Protocol
(PPP)
• RFC 2475 An Architecture for Differentiated Services
• RFC 1877 PPP Internet Protocol Control
Protocol
• RFC 2597 Assured Forwarding PHB
Group
• RFC 1990 The PPP Multilink Protocol
(MP)
• RFC 3246 An Expedited Forwarding PHB
(Per-Hop Behavior)
• RFC 1994 PPP Challenge Handshake
Authentication Protocol (CHAP)
Codecs
• RFC 2516 A Method for Transmitting PPP
Over Ethernet (PPPoE)
VoIP over SIP
• RFC 3581 An Extension to the Session
Initiation Protocol (SIP) for Symmetric
Response Routing
• RFC 3544 IP Header Compression over
PPP
• RFC 2198 RTP Payload for Redundant
Audio Data
• RFC 3891 The Session Initiation Protocol
(SIP) Replaces Header
NAT
• RFC 2327 SDP Session Description Protocol
Other
• RFC 2663 NAT
• G.711; G.729
• RFC 2617 HTTP Authentication: Basic
and Digest Access Authentication
• RFC 3489 STUN - Simple Traversal of
User Datagram Protocol (UDP) Through
Network Address Translators (NATs)
• RFC 3515 The Session Initiation Protocol
(SIP) Refer Method
• RFC 3550 RTP: Transport Protocol for
Real-Time Applications
• RFC 3551 RTP Profile for Audio and
Video Conferences with Minimal Control
• RFC 959 FTP
• RFC 1305 NTPv3
• RFC 1951 DEFLAT
OpenScape Office MX
demo
If you want to know more, visit our Internet
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demonstration of OpenScape Office MX.
©Siemens Enterprise Communications GmbH & Co.
KG
Siemens Enterprise
Communications GmbH & Co. KG
is a Trademark Licensee of Siemens AG
Hofmannstr. 51
81359 Munich, Germany
Status: 02/2010
Reference No.:A31002-P1020-D100-1-7629
The information provided in this brochure contains
merely general descriptions or characteristics of
performance which in case of actual use do not
always apply as described or which may change as a
result of further development of the products. An
obligation to provide the respective characteristics
shall only exist if expressly agreed in the terms of
contract. Availability and technical specifications
are subject to change without notice. OpenScape,
OpenStage and HiPath are registered trademarks of
Siemens Enterprise Communications GmbH & Co. KG.
All other company, brand, product and service names
are trademarks or registered trademarks of their
respective holders.
Printed in Germany.
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