weBoost Cell Phone Signal Boosters Quick User Manual

weBoost Cell Phone Signal Boosters Quick User Manual
Connect 4G-X™
Cellular Signal Booster
!
IT IS VERY MPORTANT
TO POWER YOUR SIGNAL
BOOSTER US NG A SURGE
PROTECTED AC POWER
STRIP WITH AT LEAST A 1000
JOULE RATING.
FAILURE TO DO THIS WILL VOID YOUR WARRANTY
N THE EVENT OF A POWER SURGE OR LIGHTNING
STR KE.
!
THE SIGNAL BOOSTER UNIT IS DESIGNED
FOR USE IN AN INDOOR, TEMPERATURECONTROLLED ENVIRONMENT (LESS
THAN 150 DEGREES FAHRENHEIT). IT IS
NOT INTENDED FOR USE IN ATTICS OR SIM LAR
LOCATIONS SUBJECT TO TEMPERATURES N
EXCESS OF 150°F.
Installation Instructions for the Following Wilson Electronics Signal Booster:
Connect4G-X™ In-Building Wireless Band 12/17 & 13 (700 MHz), Band 5 (800 MHz), Band 4 (1700/2100 MHz), Band 25/2 (1900 MHz)
SmarTech ® Signal Booster
Model # 471004 FCC ID: PWO460004 IC: 4726A-460004
The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met.
Contents
Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Before Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Find the Strongest Signal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Quick Install. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Outside Antenna Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Signal Booster Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Inside Antenna Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Powering Up the Signal Booster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Troubleshooting & Understanding Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Additional FAQ. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Optional Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Signal Booster Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2
Package Contents
60’ LMR Cable
(952360)
75’ LMR Cable
(952375)
Connect 4G-X™
(461104)
12V / 3A, AC/DC Power
Supply (859900)
Panel Antenna
(311135-40060)
Wide Band Directional Antenna
(314411-40075)
Appearance of device and accessories may vary.
Pole Mount Bracket
Wall Mount Bracket
Tools Required for Installation:
(depending on your particular installation, you will need the following tools)
1. Pole mount - 10 mm open-end wrench or adjustable wrench
2. Wall mount or Rafter mount - Drill and 3/16 inch bit, Phillips-head screwdriver
Before Getting Started
Find the Strongest Cellular Signal
Before you install your Connect 4G-X and
start enjoying improved cellular reception
in your facility, please do the following:
Before you install your Connect 4G-X signal
booster, you must determine the location of
the best available cellular signal. This will
affect the location of your Outside Antenna
and will help you get the best performance
from your Connect 4G-X. You can find
the strongest signal outside your building,
typically at the highest point available, using
any of the following methods:
Read
through all the installation
steps. This will help you know what to
expect from start to finish.
Familiarize
yourself with all materials
in your product package. This will
allow you to know which pieces we
reference in the instructions.
Identify
the location of your best
available cellular signal. See
instructions that follow.
Determine
the best installation
locations for your Outside Antenna,
Signal Boost, and Inside Antenna.
Connect all cables and test the
function of your Connect 4G-X system
before finalizing installation.
1.
Best method:
After
connecting power the power
supply to your surge protected power
strip, connect the Outside Antenna
to the Connect 4G-X signal booster,
and the Connect 4G-X to the Inside
Antenna. Have one person outside
(on the roof for best results) rotate the
Outside Antenna with a second person
inside the building near the Inside
Antenna watching the signal strength
on a phone. This allows you to read the
signal strength from nearby cell towers.
a.The person inside should have
the phone in test mode so the
numerical signal strength can be
read. This is more accurate than
the bar indicator.
3
b. The person on the roof should turn
the Outside Antenna 45 degrees
at a time. Allow 30 seconds for the
phone to register with each turn.
3.
Cell Tower
c. The person inside should note the
readings on the phone with each
turn. Signal readings usually appear
as a negative number. The closer the
number gets to zero, the stronger the
signal (for example, -86 dB would be
a moderately good reading while -55
dB would be an excellent reading,
and -110 dB would be a weak, or
unusable signal).
Outside Directional
Antenna
e
Rotat
Cell Tower
WAIT 30
SECONDS
e
Rotat
Outside Directional
Antenna
Installation Details
As you plan your installation, keep the
following guidelines in mind to maximize
your signal strength:
1.
Maintain
a vertical distance of at least
20 feet or a horizontal distance of at
least 50 feet between the Outside
Antenna to the Inside Antenna.
2.
possible, place the Inside Antenna
If
directly beneath the placement of the
Outside Antenna location. This creates
a maximized signal zone within the
room where the Inside Antenna is
located.
d. Once you have determined which
direction provides the strongest
outside signal, you can install the
Outside Antenna in that general
direction.
2.
Outside Directional
Antenna
Good methods:
a. Place calls from several locations
outside your building. As you move
to different locations, note where
you get the best reception.
b. If you have a smart phone, you
can download apps that help you
identify locations of cell phone
towers or the strongest signal. Go
to the App Store and search for
“cell signal” to find available apps
for your device.
4
Acceptable
method: Check the bar
indicator on your cell phone display
and note where the signal appears
the strongest. (Note: cell phone bars
are only an approximation of signal
strength and vary from phone to
phone.) Phones can take up to 30
seconds to reset to a new reading. Be
patient and repeat your signal check
several times.
Place the inside antenna
directly beneath the
placement of the Outside
Antenna location
At least 20 feet of vertical or
50 horizontal separation
Inside Panel Antenna
3.
sure the Inside Antenna is NOT
Be
facing toward the Outside Antenna.
This creates potential oscillation
or feedback and reduces the
effectiveness of the Connect 4G-X.
We recommend you install the Lightning
Surge Protector (859902). Attach the cable
from the Outside Directional Antenna to
the surge protector and ground the surge
protector. The LSP is sold separately.
“Inside Antenna” and run it to the
Inside Antenna. NOTE: Be careful
not to bend the center pins on
the connectors when securing
connections.
5.
Select
a location on the roof of the
building to install the Outside Antenna.
Make sure the antenna is clear of
obstructions that could block the signal
from the nearest cellular tower.
Once
you have ensured all
connections are tight, connect the
Signal Booster to a surge protected
power strip with at least a 1000 Joule
rating to protect your equipment from
power surges and lightning strikes.
(See page 11 for information on
lightning protection)
6.
Select
a location to install the Connect
4G-X Signal Booster that is well
ventilated and away from excessive
heat, moisture, and direct sunlight.
your Connect 4G-X is working
If
correctly, the lights will be green.
If the lights are not green, see the
“Troubleshooting” starting on page 6.
Outside Antenna Installation
Quick Install
NOTE: Create a “soft” install first by testing
components in your proposed locations
before securing them with hardware.
1.
2.
3.
1.
Select
a location on the roof or an
outside wall where the Outside
Antenna can be mounted without
obstruction (at least three feet of
clearance in all directions) and with at
least 20 feet of vertical or 50 feet of
horizontal separation from the Internal
Antenna.
2.
After
connecting the coax cable to the
antenna, run it underneath the down
side of your roof’s flashing if mounted
on the roof. Tip: Often you can follow
the route used by satellite TV cables.
If you attach the Outside Antenna to a
wall, run the cable along the outside
of the wall to the area where you want
the cable to appear on the inside of
the building, then drill a hole through
the wall where the cable will enter
the building. Caution: Before drilling
holes for the cable, be sure there are
no electrical outlets, wiring, or sewer
or water pipes you could puncture or
sever.
3.
Seal
any holes with silicone, cable
bushings or other waterproof sealant.
Select
a location for the Inside Antenna
that is in the center of the area where
the signal needs to be amplified
and a minimum of 20 vertical feet or
50 horizontal feet from the Outside
Antenna.
Outside Directional
Antenna
Inside Panel
Antenna
Connect 4G-X
Signal Booster Installation
1.
4.
Run
the coax cable from the Outside
Antenna to the Signal Booster and
attach it to the connector labeled
“Outside Antenna.” Connect another
coax cable to the connector labeled
Select
a location for the Signal
Booster that is away from excessive
heat, direct sunlight, moisture and
well ventilated. The enclosure must
NOT be air tight. Also, be sure the
location is near a power source.
5
2.
Connect
the cables to the Signal
Booster from the Outside Antenna
and Inside Antenna at the designated
ports.
Outside
Antenna
Face inside
antenna
away from
the outside
antenna.
Inside
Antenna
4.
Use
the mounting hardware included
in the package to secure the Inside
Antenna to the selected location.
Powering Up The Signal Booster
3.
NOT connect the Signal Booster
Do
to the power source until all cables
are connected.
Inside Antenna Installation
1.
2.
Select
a location in the center of
the area where you want cellular
signals improved to mount the Inside
Antenna. If you have multiple rooms
with poor signal, you may need
multiple Inside Antennas. These can
attach to the Signal Boost by using
a splitter (sold separately). Contact
weBoost for more information.
Ensure
a minimum of 20 feet vertical
or 50 horizontal feet separation from
the Outside Antenna.
1.
Ensure
the cables to both the Outside
Antenna and Inside Antenna are
securely connected before powering
up the Signal Booster.
2.
Plug
the power supply into the Signal
Booster input marked “POWER” and
then into a surge protector power strip
with a minimum 1000 Joule rating.
!
3.
The
lights on the Signal Booster should
remain green . If the lights are not
green, see the “Troubleshooting” section
starting on page 7.
Outside Directional
Antenna
Place the inside antenna
directly beneath the
placement of the Outside
Antenna location
At least 20 feet of vertical or
50 horizontal separation
Troubleshooting &
Understanding Lights
The Connect 4G-X includes four indicator
lights, one for each band (see FAQ for
explanation of MHz bands). Each indicator
light will either be green, orange or red.
Inside Panel Antenna
3.
6
Inside
Antennas can be mounted
above ceiling drywall, on a ceiling
inside a room, or on a wall inside a
room. Ensure the Inside Antenna
is facing AWAY from the Outside
Antenna to avoid oscillation
(feedback) and reduced performance.
Green indicates that the booster is
powered and operating at maximum
gain.
Solid Red indicates that the booster
has shut off on the associated
frequencies to prevent oscillation
(feedback).
Solid Orange indicates that the
booster has shut off on the associated
frequencies due to close proximity of a
cell tower.
Green/Orange Blinking indicates that
the booster is operating at a reduced
gain due to close proximity of a cell
tower.
Lights Off
If one or more of the lights on the Signal
Booster are off verify power to your surge
protected power strip.
NOTE: The Signal Booster can be reset by
disconnecting and reconnecting the power
supply.
Green/Red Blinking indicates that the
booster is operating at a reduced gain
to prevent oscillation (feedback).
Note: All red light issues must be resolved
before orange light issues.
Fixing Red Light Issues
If one or more lights on the Signal Booster
are red:
1.
Make sure all connections are tight.
2.
Increase
the distance between the
outside antenna and the inside
antenna, by moving them horizontally
and/or vertically farther apart until the
light(s) change to green.
Additional FAQ:
How does weather affect the
performance of my Outside Antenna?
Water vapor (e.g. rain, fog, snow or
other precipitation) creates an effective
filter to cellular signal. In times of
heavy precipitation, you may see less
performance.
What’s the difference between the 800
MHz and the 1900 MHz bands? How do
I know which MHz band my cell phone
uses?
The Connect 4G-X works with all major
North American cellular providers.
Traditionally, 800/1900MHz are
associated with voice and 3G data;
while 700MHz and 1700/2100MHz
are associated with 4G data.
3.
Follow
the same steps for a green/red
blinking light until the light goes solid
green.
4.
If more separation is not poss ble and
the coverage of the booster is too
small with a green/red blinking light
indicating reduced gain
7
Inside Antenna Expansion Kit
Kit 309900-50N
• 2 - Wall Panel antennas
• 1 - 50 ohm 3-Way Splitter
Kit 309905-50N
• 3 - Wall Panel Antennas
• 3 - 2-Way 50 Ohm Splitters
Kit 309902-75F
• 2 - Wall Panel Antennas
• 1 - 3-Way 75Ohm Splitter
Kit 309903-75F
• 3 - Wall Panel Antennas
• 3 - 2-Way 75Ohm Splitters
Kit 309904-75F
• 1 - Wall Panel Antenna
• 1 - 2-Way 75 Ohm Splitter
Inside Antenna Kits
Kit 301121-40010
• 50 Ohm Dome Antenna
• 10’ LMR400
Kit 311135-40060
• 50 Ohm Wall Panel Antenna
• 60’ LMR400
Kit 301151-0610
• 75 Ohm Dome Antenna
• 10’ RG6 Cable
Kit 311135-5820
• 50 Ohm Wall mount Panel Antenna
• 20’ RG58 Cable
50 Ohm Outside Antenna Kits
Kit 314453-5825
• 50 Ohm Pole Mount Panel Antenna
• 25’ RG58 Cable
Kit 314411-5825
• 50 Ohm Wide Band Directional
• 25’ RG58 Cable
Kit 301111-5850
• Yagi Direc ional Antenna
• 50’ RG58 Cable
Kit 311129-5840
• 800 MHz Yagi Directional
• 40’ RG58 Cable
Kit 311203-5820
• Omni-Directional antenna
• 20’ RG58 Cable
Kit 311124-5830
• 1900 MHz Yagi antenna
• 30’ RG58 Cable
Kit 311203-40020
• Omni-Directional antenna
• 20’ LMR400 Cable
Kit 301111-400170
• Yagi Direc ional w/ N-Female
• 170’ LMR400
8
Kit 311124-400100
• 1900 MHz Yagi Directional
• 100’ LMR400 Cablet
Kit 314411-40075
• 50 Ohm Wide Band Directional Antenna
• 75’ LMR400 Cable
Kit 314453-40075
• 50 Ohm Pole Mount Panel Antenna
• 75’ LMR400 Cable
75 Ohm Outside Antenna Kits
Kit 301111-0675
• Yagi Direc ional Antenna
• 75’ RG6 Cable
• N-Male to F-Female adapter
Kit 311201-0620
• Omni Directional w/ F-Female
• 20’ RG6 Cable
Kit 311129-0660
• 800 MHz Yagi Directional
• 60’ RG6 Cable
• N-Male to F-Female adapter
Kit 311124-0650
• 1900 MHz Yagi Directional
• 500’ RG6 Cable
• N-Male to F-Female adapter
Kit 314473-0640
• 75 Ohm Pole Mount Panel Antenna
• 40’ RG6 Cable
Kit 311141-0620
• 75 Ohm Grey Brick Antenna
• 20’ RG6 Cable
Kit 314475-0630
• 75 Ohm Wide Band Directional
• 30’ RG6 Cable
Mini-Mag Outside Antenna
301126 w/12.5 RG174 cable-SMA
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