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User Guide
© Copyright 2015, 2016 HP Development
Company, L.P.
Windows is either a registered trademark or trademark of Microsoft Corporation in the
United States and/or other countries.
For DTS patents, see http://patents.dts.com
.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Studio Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved .
The information contained herein is subject to change without notice. The only warranties for
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Third Edition: July 2016
First Edition: August 2015
Document Part Number: 823891-003
Product notice
This guide describes features that are common to most products. Some features may not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality.
Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.
To access the latest user guides or manuals for your product, go to http://www.hp.com/ support , and select your country. Select Find
your product, and then follow the on-screen instructions.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
v
vi
1 Getting information
Tasks Instructions
●
Set up your computer Setup Instructions or Quick Setup poster
– or –
See
Setting up your computer on page 3
.
●
Connect to the Internet
●
Recover factory settings
See
See
Connecting to the Internet (select products only) on page 4
Backing up, restoring, and recovering on page 16
.
.
● See how-to videos about using the features of your computer
Go to http://www.hp.com/supportvideos (English only).
●
Learn how to use the Windows® operating system
Get started app:
▲
Select the Start button, and then select the Get started app.
●
Find Windows password information
●
Find links to driver updates
●
Read frequently asked questions
● Troubleshoot the most common computer hardware and software issues
●
Find electronic user guides and specifications for your computer model
See
To access the latest user guides or manuals for your product, go to http://www.hp.com/support , and select your country. Select Find your product, and then follow the on-screen instructions.
For HP support, go to http://www.hp.com/support .
●
Order parts and find additional troubleshooting help
● Upgrade or replace components of your computer
●
Connect to a TV (select products only)
●
Get up-to-date information and help from the Windows community
Go to http://www.hp.com/support/consumer-forum .
●
Maintain your computer
●
Find safety and regulatory notices
HP Support Assistant maintains your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
See
Regulatory, Safety and Environmental Notices
To access this document:
▲
Select the Start button, select All apps, select HP Help and Support, and then select HP
Documentation.
‒ or –
▲
Select the Start button, select All apps, select HP, and then select HP Documentation.
1
Tasks Instructions
●
Find ergonomic information
‒ or –
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
Select My PC, select the Specifications tab, and then select User Guides.
‒ or –
▲
Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.
Safety & Comfort Guide
To access this guide:
▲
Select the Start button, select All apps, select HP Help and Support, and then select HP
Documentation.
‒ or –
▲
Select the Start button, select All apps, select HP, and then select HP Documentation.
‒ or –
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
Select My PC, select the Specifications tab, and then select User Guides.
‒ or –
▲
Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.
‒ or –
▲
Go to http://www.hp.com/ergo .
IMPORTANT:
You must be connected to the Internet to access the latest version of the user guide.
●
Find computer warranty information Limited Warranty*
To access this document:
▲
Select the Start button, select All apps, select HP Help and Support, and then select HP
Documentation.
‒ or –
▲
Select the Start button, select All apps, select HP, and then select HP Documentation.
‒ or –
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
Select My PC, select the Specifications tab, and then select User Guides.
‒ or –
▲
Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.
‒ or –
▲
Go to http://www.hp.com/go/orderdocuments .
IMPORTANT:
You must be connected to the Internet to access the latest version of the user guide.
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments . For products purchased in Asia Pacific, you can write to HP at POD, PO Box 161,
Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address.
2 Chapter 1 Getting information
2 Setting up your computer
WARNING!
To reduce the risk of electrical shock or damage to your equipment:
●
Place the computer in a location away from water, dust, moisture, and soot. These environmental factors can increase the temperature inside your computer or cause fire or electrocution.
●
Do not disable the power cord grounding pin. The grounding pin is an important safety feature.
●
Plug the power cord into an AC outlet that is easily accessible at all times.
●
Disconnect power from the equipment by unplugging the power cord from the AC outlet. To prevent direct exposure to the laser beam, do not try to open the enclosure of the CD or DVD drive.
●
The power supply is preset for the country or region in which you purchased your computer. If you move, check the voltage requirements for your new location before plugging the computer into an AC outlet.
To reduce the risk of serious injury read the Safety & Comfort Guide. To access this guide, go to http://www.hp.com/ergo .
1.
Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it.
2.
When connecting all power cords from the monitor, computer, and accessories to an uninterruptible power supply (UPS), it is recommended that you use a power surge protection detection device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer.
3.
Download and install operating system updates.
a.
Find out what operating system and version your computer is currently running.
Select the Start button, select Settings, select System, and then click About.
b.
Go to http://www.hp.com/support .
c.
Select Find your product, and then follow the on-screen instructions.
4.
Look in the computer box for additional printed details or updates.
After you complete the initial computer setup, you might want to install additional hardware devices or software. Check the operating system, memory, and other requirements listed for these items before purchasing them for your computer. Follow the software manufacturer's directions to install the new software.
NOTE:
Use only licensed original software. Installing copied software could result in an unstable installation, infect the computer with a virus, or be illegal.
NOTE:
A security solution is designed as a deterrent, but it might not be able to prevent theft, mishandling, or software attacks.
3
Connecting to the Internet (select products only)
To connect to a wireless network:
NOTE:
To set up a wireless local area network (WLAN) and connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately).
1.
Be sure that the WLAN device is on.
2.
Select the network status icon in the taskbar, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection.
NOTE:
If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE:
If you do not see the WLAN you want to connect to, right-click the network status icon in the taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or
network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection.
3.
Follow the on-screen instructions to complete the connection.
After the connection is made, select the network status icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection.
To connect to a wired network:
1.
Plug an 8-pin, RJ-45 (network) cable into the network jack on the computer.
2.
Plug the other end of the network cable into a network wall jack or router.
NOTE:
If the network cable contains noise suppression circuitry, which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.
If you have issues connecting to the Internet, see
4 Chapter 2 Setting up your computer
Shutting down (turning off) the computer
CAUTION:
Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns off the display and computer.
Shut down the computer under any of the following conditions:
●
When you need to access components inside the computer
●
When you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone jack
●
When the computer will be unused and disconnected from external power for an extended period
Although you can turn off the computer with the power button, the recommended procedure is to use the
Windows Shut down command.
NOTE:
If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button.
1.
Save your work and close all open programs.
2.
Select the Start button, select the Power icon, and then select Shut down.
Shutting down (turning off) the computer 5
3 Navigating the screen
You can navigate the computer screen in the following ways:
●
Using touch gestures (select products only)
●
Using the keyboard and mouse
Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks.
Using touch gestures
You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options.
Type control panel in the taskbar search box, and then select Control Panel. Select Hardware and
Sound. Under Devices and Printers, select Mouse.
NOTE:
Touch gestures are not supported in all apps.
Using the keyboard and mouse
The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.
TIP:
The Windows key on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop. Press the key again to return to the previous screen.
NOTE:
Depending on the country or region, the keys and keyboard functions of your keyboard may be different from those discussed in this section.
Using the action keys or hot keys
You can quickly access information or perform functions by using certain keys and key combinations.
●
Action keys—Perform an assigned function. The icons on the function keys at the top of the keyboard illustrate the assigned function for that key.
To use an action key function, press and hold the key.
●
Hot keys—A combination of the fn key and the esc key, the spacebar , or the appropriate action key.
To use a hot key, briefly press the fn key, and then briefly press the second key of the combination.
Depending on the computer model, your keyboard may support the following keys.
Icon Description
Lists open apps.
6 Chapter 3 Navigating the screen
Icon Description
Snaps open apps.
Switches between open apps.
Shows the available commands in an open app.
Shows or hides the desktop.
Opens Search.
Opens Share.
Opens Devices.
Opens Settings.
Plays the previous track of an audio CD or the previous section of a DVD or a BD.
Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of an audio CD, a DVD, or a BD.
Opens the Print Options window.
Pastes the contents of the Clipboard.
Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.
To exit Sleep, briefly press the power button.
CAUTION:
To reduce the risk of information loss, save your work before initiating Sleep.
Mutes or restores speaker sound.
Using the keyboard and mouse 7
Icon Description
Decreases speaker volume incrementally as long as you hold down the key.
Increases speaker volume incrementally as long as you hold down the key.
Displays options for a selected object.
8 Chapter 3 Navigating the screen
4 Protecting your computer
Your computer includes features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use.
Computer security features
Computer risk
Unauthorized use of the computer or user account
Computer feature
User password
A password is a group of characters that you choose. These characters must be entered to authorize access to your computer information.
‒ or –
Windows Hello (select products only)
On products equipped with a fingerprint reader or an infrared camera, you can use Windows Hello to sign in by swiping your finger or looking at the camera.
To set up Windows Hello, follow these steps:
1.
Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2.
Under Windows Hello, follow the on-screen instructions to add both a password and a 4-digit PIN, and then enroll your fingerprint or facial ID.
Administrator password Unauthorized access to Setup Utility,
BIOS settings, and other system identification information
Computer viruses
Unauthorized access to data and ongoing threats to the computer
Antivirus software
The free trial antivirus software that is preinstalled on your computer can detect most viruses, remove them, and, in most cases, repair damage caused by viruses. For protection against new viruses beyond the trial period, purchase an extended service.
Firewall software
●
Windows includes firewall software preinstalled on the computer.
● The antivirus software, which is preinstalled on the computer, includes firewall software.
Windows critical security updates
Updates to the Windows operating system
Computer security features 9
5 Troubleshooting
If you have problems using any peripheral devices such as a monitor, or a printer, with your computer, for more extensive troubleshooting refer to the documentation provided by the product manufacturer. The following tables present some issues you might encounter while installing, starting up, or using your computer and suggest possible solutions.
For more information or for additional troubleshooting options, go to http://www.hp.com/support . Select
Find your product, and then follow the on-screen instructions.
Computer does not start
Symptom Possible solution
Error message: hard drive error
1.
Restart the computer.
a.
Press ctrl + alt + delete .
b.
Select the Power icon in the lower-right corner of the screen, and then select Restart.
– or –
Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the button to turn on the computer.
2.
If Windows opens, immediately back up all important data to a backup hard drive.
3.
Contact support (regardless of whether Windows started or not).
Computer will not turn on or start
Be sure that the cables connecting the computer to the AC outlet are plugged in properly. The green power supply light on the computer should be on. If it is not, try a different AC outlet. If you are still having trouble, contact support.
Be sure that the operating voltage of the electrical outlet is appropriate for the electrical voltage of the computer.
Computer is not responding
Test the AC outlet by plugging a different electrical device into it.
If possible, remove any outlet filters and stabilizers, then insert the power plug directly into the electrical outlet.
Disconnect all peripheral devices, then press and hold the power button down for at least 15 seconds. Press the power button to turn on the computer.
If the display (monitor) is blank, the monitor might not be properly connected. Connect the monitor to the computer, plug the power cord into an AC outlet, and then turn the monitor on. See
Display (monitor) (select products only) on page 11 .
1.
Press ctrl + alt + delete .
2.
Select Task Manager.
3.
Select any programs that are not responding, and then click End task.
If closing programs does not resolve the problem, restart the computer.
1.
Press ctrl + alt + delete .
2.
Select the Power icon in the lower-right corner of the screen, and then select Restart.
– or –
10 Chapter 5 Troubleshooting
Symptom Possible solution
Error message: Invalid system disk or Non-
System disk or Disk error
Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the power button to turn on the computer.
When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard.
Power
Symptom
Computer does not turn off when the power button is pressed
Computer shuts down automatically
Possible solution
Press and hold the power button until the computer turns off. Then turn the computer on again.
●
The computer might be in an exceedingly hot environment. Let it cool down.
● Be sure that computer air vents are not blocked. See
Cleaning your computer on page 22 .
NOTE:
If your computer has an internal fan, be sure that the internal fan is running.
Display (monitor) (select products only)
Symptom Possible solution
Screen is blank, and monitor power light is not lit
Screen is blank
Reconnect the power cable to the back of the monitor and to the AC outlet.
Press the power button on the monitor.
Press the space bar on the keyboard or move the mouse to redisplay the screen image.
Press the Sleep button (select products only), or esc , to resume from Sleep mode.
Press the power button to turn on the computer.
Inspect the monitor cable for bent pins.
●
If any of the pins are bent, replace the monitor cable.
●
If no pins are bent, reconnect the monitor cable to the computer.
Images on the screen are too large or too small, or the images are fuzzy
Adjust the monitor resolution setting in Windows.
1.
Right-click an empty area of the desktop, and then click Screen resolution.
2.
Select a different resolution from the drop-down menu.
3.
Click Apply, and then click Keep changes.
NOTE:
In addition to the information listed here, also refer to the documentation that came with your monitor.
Power 11
Keyboard and mouse (with cable)
Symptom Possible solution
Keyboard commands and typing are not recognized by the computer
Mouse (with cable) does not work or is not detected
Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your computer, and then restart your computer.
Disconnect and reconnect the mouse cable to your computer.
If the mouse is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer.
Press num lock on the keyboard to turn off num lock, so that the arrow keys on the number keypad can be used.
Cursor does not respond to the arrow keys on the number keypad
Cursor does not respond to mouse movement
1.
Press alt + tab to navigate to an open program.
2.
Press ctrl + s to save your changes in the selected program ( ctrl + s is the keyboard shortcut for the Save command on most—not all—programs).
3.
Repeat step 1 and step 2 to save changes in all open programs.
4.
Press the power button to turn off the computer.
5.
After the shutdown is complete, disconnect and reconnect the mouse cable to the back of your computer, and then restart your computer.
Keyboard and mouse (wireless)
Symptom
Wireless keyboard or mouse does not work or is not detected
Possible solution
●
Be sure that you are using the wireless keyboard or wireless mouse within range of the transceiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for resynchronization.
● Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate the mouse.
●
Replace the batteries in the keyboard and/or mouse.
Speakers and sound
Symptom
Volume is very low or unsatisfactory
No sound is produced
Possible solution
Be sure that you connected the speakers to the audio-out (black) jack on the back of the computer. (Additional audio jacks are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the non-powered speakers with powered speakers.
1.
Type control panel in the taskbar search box, and then select Control Panel. Select System and Security.
2.
Under Security and Maintenance, select Troubleshoot common computer problems, and then select
Troubleshoot audio playback.
Be sure that you connected powered speakers and that they are turned on.
Turn off your computer, and then disconnect and reconnect the speakers. Be sure that the speakers are connected to an audio jack, not a microphone or headphone jack.
12 Chapter 5 Troubleshooting
Symptom Possible solution
To resume from Sleep mode, press the Sleep button (select products only), or press esc .
Unplug headphones if they are connected to your computer (or speaker system).
Internet access
Symptom
Cannot connect to the
Internet
Cannot connect to the
Internet but there is no error message
No network connection icon in the notification area
Possible solution
1.
Type control panel in the taskbar search box, and then select Control Panel.
2.
Under Network and Sharing Center, select Connect to a network.
Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not connect a network cable to a telephone line; doing so might damage the network adapter.
Run the wireless setup wizard.
1.
Type control panel in the taskbar search box, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center.
2.
In the Network and Sharing Center window, select Set up a new connection or network to open the wizard, and then follow the on-screen instructions.
If your system has an external antenna, try moving the antenna to a better position. If the antenna is internal, try moving the computer.
Try to connect again later, or contact your ISP for assistance.
1.
2.
Right-click the network status icon in the notification area, at the far right of the taskbar.
Select Troubleshoot problems.
1.
Type repair in the taskbar search box, and then Select Identify and repair network problems.
2.
Follow the on-screen instructions.
Internet access 13
Software troubleshooting
Symptom
To resolve software problems, try these methods:
Software programs are slow to respond
Updating device drivers
Possible solution
●
Turn the computer off completely, and then turn it on again.
●
Update the drivers. See “Updating device drivers,” in the next entry.
●
Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System
Restore," in this table.
●
Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation,” in this table.
●
Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases
all the data files that you have created. See Backing up, restoring, and recovering on page 16 .
●
Close unnecessary software programs.
● Run virus scans and other system tools when the computer is not in use.
Stop startup applications (such as messaging software and multimedia applications) from loading.
1.
Type msconfig in the taskbar search box, and then select msconfig.
NOTE:
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2.
From the General tab, select Selective startup.
3.
Click the Startup tab, and then click Open Task Manager.
4.
Select the startup items that you want to prevent from loading, and then click Disable.
NOTE:
If you are unsure about an item, do not disable it.
5.
If prompted, click Restart to restart the computer.
NOTE:
To enable a program to load at startup, restart the computer and reverse these steps.
Disable nonessential graphics capabilities.
1.
Type file explorer in the taskbar search box, and then select File Explorer.
2.
Click the Computer menu, and then select Properties.
3.
Click Advanced system settings.
NOTE:
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
4.
Under Performance, click Settings.
5.
From the Visual Effects tab, select Adjust for best performance, and then click OK.
Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem.
1.
Type device manager in the taskbar search box, and then select Device Manager.
2.
Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/CD-ROM drives).
3.
Double-click the specific item (for example, HP DVD Writer 640b).
4.
Select the Driver tab.
5.
To update a driver, select Update Driver, and then follow the on-screen instructions.
– or –
To revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions.
14 Chapter 5 Troubleshooting
Symptom Possible solution
Microsoft System
Restore
If you have a problem that might be caused by software that you have installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually.
IMPORTANT:
Always use this System Restore procedure before you use the System Recovery program.
Software program and hardware driver reinstallation
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
If any of your factory-installed software programs or hardware drivers are damaged, you can reinstall them by using HP
Recovery Manager (select products only).
NOTE:
Do not use HP Recovery Manager to reinstall software programs provided on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs.
Before you uninstall a program, be sure that you have a way to reinstall it. Confirm that it is still available from the original source (for example, discs or the Internet). Or, confirm that the program is in the list of programs you can reinstall from HP
Recovery Manager (see the steps directly below).
NOTE:
Some features might not be available on systems that are shipped without a version of Windows.
To check the list of installable programs or to reinstall a program in HP Recovery Manager:
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or
applications, and then follow the on-screen instructions.
For information and steps to uninstall a program, see the Get started app.
▲
Select the Start button, and then select the Get started app.
Software troubleshooting 15
6 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT:
If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT:
For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see
Using Windows tools on page 17 .
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see
Recovering using HP Recovery Manager on page 18 .
NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support , select your country or region, and follow the on-screen instructions.
16 Chapter 6 Backing up, restoring, and recovering
You can use Windows tools to create system restore points and create backups of personal information, see
Using Windows tools on page 17 .
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the factory image if you replace the hard drive.
the settings for the programs. HP Recovery media can also be used to customize the system or restore
—
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
—
HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.
—
To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive.
—
If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support , select your country or region, and follow the on-screen instructions.
—
Be sure that the computer is connected to AC power before you begin creating the recovery media.
—
The creation process can take an hour or more. Do not interrupt the creation process.
—
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT:
For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see
Recovering using HP Recovery Manager on page 18
.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows tools.
NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
Using Windows tools 17
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
IMPORTANT:
Not all methods are available on all products.
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app.
▲
Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see
Recovering using HP Recovery Manager on page 18 . If you have not already
created recovery media, see
Creating HP Recovery media (select products only) on page 16 .
●
On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see
Recovering using HP Recovery Manager on page 18
.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see
Removing the HP Recovery partition (select products only) on page 20 .
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.
IMPORTANT:
Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 16
.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see
Creating HP Recovery media (select products only) on page 16 .
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
18 Chapter 6 Backing up, restoring, and recovering
website. Go to http://www.hp.com/support , select your country or region, and follow the on-screen instructions.
IMPORTANT:
HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:
Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT:
For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only).
1.
Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
Restore and recovery 19
1.
If possible, back up all personal files.
2.
Insert the HP Recovery media, and then restart the computer.
NOTE:
If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 20
.
3.
Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT:
For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.
1.
Insert the HP Recovery media.
2.
Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc , and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot.
4.
Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT:
After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see
Creating HP Recovery media (select products only) on page 16 .
NOTE:
The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
20 Chapter 6 Backing up, restoring, and recovering
7 Maintenance
It is important that you perform simple maintenance of your computer to be sure that it works at peak performance.
Schedules and tasks
Timeframe Task Description
Follow these instructions at the recommended intervals for proper maintenance.
Weekly
Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary files that accumulate and slow down your system. Also, check for programs you no longer need and uninstall them.
To run Disk Cleanup:
1.
Type disk in the taskbar search box, and then select Free up disk space by
deleting unnecessary files or Uninstall apps to free up disk space.
2.
Follow the on-screen instructions.
Defragmenting and optimizing
Virus scan
Use Disk Defragmenter to defragment and optimize your hard drive to keep your hard disk in good condition and improve system performance. Frequently performing this task does not harm your system.
To run Disk Defragmenter:
1.
Connect the computer to AC power.
2.
Type defragment in the taskbar search box, and then select Defragment and
optimize your drives.
3.
Follow the on-screen instructions.
Perform a full virus scan every week to catch viruses that might have slipped through unnoticed. Most antivirus products have a scheduling feature to keep track of this automatically.
Monthly
Hardware cleaning
Software updates
Yearly
As needed
Windows Update
System Recovery
Backing up your data
Thoroughly clean the outside of your computer.
Use Windows Update to fix operating system bugs and improve performance. Also, be sure to check for driver updates for your hardware and new versions of your favorite programs.
Run Windows Update to install updates.
In time, your system might still slow down, depending on the computer usage. Use
System Recovery to wipe your Windows operating system installation clean, restoring it to the original configuration when you first started your system. Make a backup of
important data files before proceeding with a System Recovery. See
Backing up, restoring, and recovering on page 16 for further details.
Use CD or DVD recording software that is installed on your computer to create (or
“burn”) backup discs of important information, including personal files, e-mail messages, and Website bookmarks. You can also move data to an external hard drive.
Schedules and tasks 21
Cleaning your computer
Use the following products to safely clean your computer:
●
Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands)
●
Alcohol-free glass-cleaning fluid
●
Water with mild soap solution
●
Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
●
Static-free cloth wipes
CAUTION:
Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING!
To prevent electric shock or damage to components, do not attempt to clean your computer while it is turned on.
●
Turn off the computer.
●
Disconnect AC power.
●
Disconnect all powered external devices.
CAUTION:
To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display
CAUTION:
Do not spray or place the cleaner directly on the screen.
Gently wipe the sides and the surface of the display using a soft, lint-free cloth moistened with an alcoholfree glass cleaner.
Cleaning the computer vents
Air vents keep the computer cool. Keep these vents clean by using a small, battery-powered vacuum cleaner.
(A battery-powered vacuum cleaner eliminates the risk of electric shock.)
1.
Vacuum the vents on the computer case.
2.
Remove any debris that has accumulated in and around the computer connectors (for example, the
Ethernet and USB connectors).
22 Chapter 7 Maintenance
Cleaning the keyboard or mouse
WARNING!
To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.
CAUTION:
To prevent damage to internal components, do not allow liquids to drip between the keys.
●
To clean the keyboard or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.
●
To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension.
If you have a roller-ball mouse, clean the ball and rollers inside.
1.
Turn the mouse upside down, and rotate the ball-cover ring counterclockwise to remove the ring and release the roller ball.
2.
Rinse the roller ball with soap and warm water.
3.
Clean the rollers inside the mouse with a cotton swab dampened with isopropyl (rubbing) alcohol.
4.
After the roller ball and rollers are completely dry, replace the ball and ball-cover ring.
Cleaning your computer 23
8 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.
NOTE:
To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1.
Turn on or restart the computer, and quickly press esc .
2.
Press f2 .
The BIOS searches three places for the diagnostic tools, in the following order:
a.
Connected USB drive
NOTE:
To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 24 .
b.
Hard drive
c.
BIOS
3.
When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE:
If you need to stop a diagnostic test, press esc .
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE:
The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
1.
Go to http://www.hp.com/support .
2.
Select Get software and drivers.
24 Chapter 8 Using HP PC Hardware Diagnostics (UEFI)
3.
Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4.
Select your computer, and then select your operating system.
5.
In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 25
9 Specifications
Operating specifications
NOTE:
To determine the exact electrical ratings of your computer, refer to the computer ratings label, located on the outside of the computer.
Factor
Operating temperature
Storage temperature
Operating humidity
Operating altitude
Storage altitude
Metric
5°C to 35°C
-20°C to 60°C
15% to 80% @ 26°C
0 m to 2000 m
0 m to 4572 m
U.S.
41°F to 95°F
–22°F to 149°F
15% to 80% @ 78°F
0 ft to 6561 ft
0 ft to 15000 ft
26 Chapter 9 Specifications
10 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
●
If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded.
●
Keep components in their electrostatic-safe containers until you are ready to install them.
●
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●
Use nonmagnetic tools.
●
Before handling components, discharge static electricity by touching an unpainted metal surface.
●
If you remove a component, place it in an electrostatic-safe container.
27
11 Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.
NOTE:
For additional information about a particular assistive technology product, contact customer support for that product.
Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or would like to tell us about accessibility features that have helped you, please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m.
North American Mountain Time.
NOTE:
Support is in English only.
28 Chapter 11 Accessibility
12 Support information
How to get help
HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the Web, by phone, or through your local retailer.
Before contacting HP support, it’s important to have the following information handy:
●
Model number
●
Product number
●
Serial number
●
Software build number
●
Operating system
●
Purchase date
Please take a moment to write down your product information for future reference.
The first four items on the list (model number, product number, serial number, and software build number) can be viewed by using HP Support Information. Type support in the taskbar search box, and then select the HP Support Assistant app.
Don’t forget to register at http://www.hp.com/apac/register .
Where to get help
●
Use the Get started app for help with hardware and software questions. Select the Start button, and then select the Get started app.
●
Use HP Support Assistant. Type support in the taskbar search box, and then select the HP Support
Assistant app.
HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following:
—
Online chat with an HP technician
—
Support telephone numbers
—
HP service center locations
●
For help online, go to http://www.hp.com/support .
Telephone assistance to get you up and running is covered for thirty (30) days from the time you purchase your computer. After thirty (30) days, there may be a charge, but the helpful support is still available.
How to get help 29
Customer support for repairs
If your computer needs to be repaired, or to have parts replaced, you have two choices:
●
You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, because many times we can send the part directly to your home or business in a few days. (This option may not be available in all countries or regions.)
●
If a repair is necessary, HP support will make arrangements to repair your computer.
These services are covered during the warranty period.
There are some limitations and exclusions to the warranty (as well as some important details), which are described in the HP Worldwide Limited Warranty and Technical Support guide.
Before upgrading your hardware
If you intend to upgrade any of your hardware, do it only after you set up your new computer. For instructions on setting up your computer, see the Setup Instructions or Quick Setup poster or
support using the procedures given earlier in this chapter. This must be done first before attempting to upgrade your system.
By breaking the security seal on the back of the computer, you confirm that the computer was working properly before you attempted to upgrade your system. After the security seal has been broken, your computer is then, to the extent allowed by local law, covered under the terms and conditions listed in the HP
Worldwide Limited Warranty and Technical Support guide.
30 Chapter 12 Support information
Index
A
B
boot order
C
caring for your computer 22 cleaning your computer 22
computer
E
F
H
HP PC Hardware Diagnostics (UEFI)
HP Recovery Manager
HP Recovery media
HP Recovery partition
I
M
maintenance, schedules and tasks
O
R
recover
recovery
recovery media
creating using HP Recovery
recovery partition
S
system restore point
system restore point, creating 16
T
troubleshooting
keyboard and mouse (wireless)
keyboard and mouse (with
U
W
Windows
Windows Hello
Windows tools
Index 31
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