ACCIDENTAL DAMAGE PROTECTION - HP
ACCIDENTAL DAMAGE PROTECTION - HP Care pack service
Enjoy total peace of mind in case the unexpected happens
Overview
HP Accidental Damage Protection (ADP) gives you
total peace of mind if you encounter an accident
during normal operation of your computing
product.
Features
The following hardware support service levels may
be offered with Accidental Damage Protection in
some countries:
• Next Business Day Onsite*
• Pickup and Return*
• Next Business Day Exchange*
Accidental Damage Protection is defined as
physical damage to a product caused by or
resulting from an unexpected incident.
Coverage applies to unintentional liquid spills in or
on the unit, drops, falls, and electrical surge. This
includes damaged or broken liquid crystal displays
(LCDs), or broken parts. Limitations apply to major
parts replacement.
This service does not cover theft, loss, damages
caused by a vehicle accident, normal wear,
consumables, intentional acts of damage, or other
exclusions specified by HP.
Customer benefits
This easy to use HP Care Pack service offers many
benefits to customers, including the following:
• Enhanced protection for your hardware product.
• Minimized unplanned out of pocket repair costs.
Highlights
• Purchasing – You can purchase your ADP service
plan anytime during your standard HP product
warranty, however service starts on date of
hardware purchase. To get the most coverage
value, purchase at the same time you buy your
HP product.
• Remote diagnosis and support — Local phone
and online support using HP remote tools help
isolate your problem and streamline resolution.
• Parts and materials — Includes all labor and HPsupported parts required to return your covered
hardware in operating condition, or replacement
of the device if it cannot be repaired.
• Coverage window — Service is available during
standard business days and hours in the country
service is requested. Service features and
availability vary by region.
For More Information
For more information on the ADP service, please
contact your HP representative or authorized HP
reseller. You can find more information on all HP
support services at www.hp.com/hps/carepack.
*Service levels and response times for HP Care Pack Services
may vary depending on your geographic location. Service
starts on date of hardware purchase. Restrictions and
limitations apply. For details, visit
www.hp.com/hps/carepack.
© Copyright 2008 Hewlett-Packard Development Company, L.P. The information contained herein is
subject to change without notice. The only warranties for HP products and services are set forth in
the express warranty statements accompanying such products and services. Nothing herein should
be construed as constituting an additional warranty. HP shall not be liable for technical or editorial
errors or omissions contained herein.
To learn more, visit www.hp.com
4AA1-9682ENW, May 2008
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