User manual | Quick Start for Webroot Internet Security Complete

Quick Start
for Webroot Internet Security Complete, Version 7.0
This Quick Start describes how to install and begin using the Webroot® Internet
Security Complete 2011 software. This integrated suite delivers complete
protection against viruses, spyware, hackers, spam, and other online threats.
Multi-layered identity protection encrypts your passwords and private information
so you can shop and bank safely.
Installing the software
Follow these instructions to install or upgrade the Webroot software from a CD or from a downloaded file.
1.
Before you begin, make sure you are connected to the Internet and close all programs that may be
open on your computer. If you have an antivirus program or a firewall program from another vendor
installed, you must uninstall the old program or disable its function.
2.
Start the installation either from a CD or from a file downloaded from our Web site. If you purchased
the Webroot software on a CD, insert the CD into a drive and follow the on-screen instructions to
begin. If you downloaded the file, double-click on WRInstall.exe to begin.
The Webroot Installer dialog opens.
Note about upgrading: If you are upgrading from a previous version of the Webroot software
(versions 6.1 and below), the installation routine detects your older version and will uninstall it
before installing the 7.0 program files. Also please note that some of your program settings and your
quarantine information from these older versions will not transfer to the new 7.0 version. If you have
questions, contact Webroot Support.
3.
Enter your keycode, then click Agree & Install. (Your keycode is listed in an email message from
Webroot or is listed on the CD sleeve.)
The Webroot software copies files to the following folder: C:\Program Files\Webroot\Security\.
© 2010 - 2011 Webroot Software, Inc. All rights reserved.
Webroot Software, Webroot, Spy Sweeper, the Webroot icon and the Spy Sweeper icon are registered
trademarks of Webroot Software, Inc. All other trademarks are the properties of their respective owners.
4.
Click Restart Now at the Installation Successful dialog.
After a restart, the Webroot Firewall determines if your computer is connected to a network. If it
does, the dialog shown below opens and displays the network (IP) address. In most cases, the
firewall is detecting your home network (the network address will most likely begin with the
numbers 192.168.xx.x). If your home network address is displayed, click Add as Trusted.
If the Webroot software detects additional network connections, it opens a dialog for each one. For
example, if you are connecting to a neighborhood wireless network, it opens another dialog and
displays the IP address of that network. For any outside networks, you may want to click Add as
Untrusted just to be safe. (If you aren’t sure whether your answer to this dialog is correct, don’t
worry about it for now. Later, you can modify the local network list in the Firewall settings, which
is available by clicking Edit settings under PC security, Firewall tab, Security Location, Edit
Local Networks.)
5.
To ensure that the software is running, look for the Webroot icon in the system tray (located in the
lower right corner of your computer screen). The status indicator is yellow until you run a scan:
Running the first scan
After installation, a Welcome panel opens and prompts you to run a scan to search for any existing threats on
your computer. We recommend that you run the scan immediately. The scan may take awhile, but it runs in
the background so you can work on your computer as it searches for threats.
1.
When the Welcome panel appears, click OK, thanks.
Keep the checkbox selected.
Click.
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As it scans, the PC Security panel shows its progress.
2.
At any time, you can click View details to see what it found.
Click to see
scan details
in progress.
When the scan completes, the Webroot software briefly opens an alert above the system tray.
3.
From the alert, you can click the View Details link to view the scan details. (If the alert closes
before you have a chance to click the link, point your mouse to the PC Security panel, click the
Edit settings button, then click View scan details in the Scan tab.)
The Scan Complete panel shows what the System Scanner found, its risk level (multiple bars
indicate a higher risk), its status, and a link to more details. The status can be any of the following
states:
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•
Quarantined. The item was moved to Quarantine, where it was rendered inoperable and
cannot harm your computer.
•
Suspect. The item is classified as a “potentially unwanted application” and was not moved to
Quarantine. You must take action yourself by selecting the item in the panel and choosing
either the Quarantine selected items or Ignore selected items button.
•
Removed. The item was deleted before the System Scanner quarantined it. This might happen
if you are running another security program that removed it or if you manually deleted the file
yourself during the scan. Any removed items are no longer a threat to your computer.
•
Cleaned. The item was managed by a virus-cleaning process that removed infected portions of
the file and restored the cleaned file to your computer in its original location. A copy of the
corrupted file is now in Quarantine. The cleaned file is safe to use; the file in Quarantine is not
safe to use.
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4.
If you don’t recognize an item and want to know more about it, click View details to the right for a
pop-up description. You can also click the plus sign to the left of the item to view the directory
where it was found.
Note about cookies: The System Scanner may quarantine a large number of cookies. Cookies are
small bits of text generated by a Web server and then stored on your computer for future use. They
cannot steal information off your machine, but some do store personal information that you may
not want outside parties to gather. The System Scanner only searches for third-party cookies
associated with advertising sites that may be gathering information about your surfing habits.
5.
Click the Finish button when you are done viewing details.
From now on, you do not need to launch a scan yourself or schedule scans. The Webroot software
automatically scans your computer at optimal times. However, if you do want to run a scan
immediately, right-click on the Webroot icon
from the system tray, then select Scan Now from
the menu.
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Creating a Webroot account and configuring components
After you run the first scan, the Home panel opens and looks similar to the following example. You will
notice that the Sync & Sharing and Identity & Privacy panels show yellow icons and Set up now buttons.
You need to create a Webroot account before you can use the Sync & Sharing Manager or the Password
Manager (under Identity & Privacy).
1.
From the Home panel, click on My Account from the taskbar at the bottom. (You can also click
one of the Set up now buttons.)
The My Account panel opens and shows your keycode, version number, and other information
about your subscription.
2.
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Click the Manage My Account button at the bottom of the panel.
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The My Account Creation dialog opens.
3.
Click the Create account button and follow the on-screen instructions.
Note about creating user names: The Webroot software blocks certain terms in user names, such
as obscene words. If you use a term on our “blocked” list, your account creation may be rejected. If
you experience problems creating an account, contact Webroot Support.
After you create an account, you will notice that the Sync & Sharing panel still shows a yellow icon
and a Set up now button. You must now designate folders on your computer that will automatically
be synchronized with Webroot’s online repository, as described in the next steps.
4.
From the Home panel, point your mouse to the Sync & Sharing panel, then click Set up now.
A dialog opens and prompts you to sign in to your Webroot account.
5.
Enter your user name and password, then click the Sign In button.
A Setup dialog opens that will guide you through the process of creating synchronization folders.
Any files in these folders are automatically copied to Webroot’s online repository (a collection of
secure servers where your data is safely encrypted and stored). Be aware that if you make a change
in your synchronization folders (edit a file, add a file, or delete a file), the Sync and Sharing
Manager immediately makes the same change to your account in the online repository.
Depending on the number and size of the selected folders, the upload may take several minutes.
When it’s done, the Sync & Sharing panel changes to green.
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Accessing your online account
Your Webroot account includes your software license status and provides access to certain tasks, such as
upgrading your software, accessing Sync and Sharing functions, and accessing Password Manager
functions. The account is available online through My Webroot, which is your personalized Web site
available 24 hours a day, every day of the year, from any computer with an Internet connection.
1.
Open a Web browser and enter https://www.webroot.com/mywebroot. (You can also select Launch
My Account from the System Tray menu; to display the menu, right-click on the tray icon.)
My Webroot opens with a Sign In panel on the right:
2.
Enter your user name (email address) and password, then click Sign in.
Your personalized My Webroot account opens in the browser. Also notice a new Webroot toolbar
installed at the top of your browser. This toolbar allows you to easily access Webroot sites, access
Password Management features, and sign in and out of your account.
Note about the toolbar: Do not disable or uninstall the Webroot toolbar. This may result in
unexpected behavior and will disable access to some Webroot software functionality.
Toolbar
Click to
access
pages
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The following table describes the pages available in My Webroot.
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Home
Serves as the main dashboard to all My Webroot functions available with your
subscription and license.
MyAccount
Shows your account details and software license information. Click the following
tabs:
• Contact Information. Enter or change your personal contact information so
Webroot can contact you for product update announcements.
• Licenses & Products. View license information and status for any Webroot
products you purchased. The license information includes the product name,
the keycode, where the software is installed (which computer), and when your
subscription expires. You can also use this page to re-install your licensed
software, install it onto another computer, or renew your subscription.
• Support. Create a support ticket to send to Webroot or view any past tickets
you opened.
MyData
Allows you to manage files and photos in the Sync and Sharing Manager. Click
the following tabs:
• My Folders and Files. Manage the files and folders uploaded during
synchronization.
• Recent Events. View the ten most recent activities performed with the Sync
and Sharing Manager.
• Photos. Manage the photo albums uploaded and created with the Sync and
Sharing Manager.
MyIdentity
Allows you to manage and access all your sites protected with the Password
Manager. Click the following tabs:
• Sites. View and manage all the sites you defined with the Password Manager.
• Favorites. View and access sites you designated as your favorites.
• Form Fill profiles. View and manage personal data for auto-filling into Web
forms.
• Passwords. View and manage all passwords defined with the Password
Manager.
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Checking status and changing settings
The Webroot software works in the background without disrupting your normal activities. If you log out of
your computer or turn it off, the Webroot software launches again automatically when you restart Windows.
If desired, you can check system status or change settings by opening the Home panel (double-click the
Webroot icon
in the system tray):
Click to close
Click for a
status summary
Panels
Taskbar
The main interface displays in either green (status is secure), yellow (a status item requires your attention),
or red (a critical item requires your attention). If the system state is yellow or red, details about the issue
appear on the screen with instructions for fixing the issue. You can click the See how button to learn more.
To change system settings, see the following table.
PC Security
panel
When you point your mouse to PC Security, the Edit settings button appears. Click this
button to change settings for the following components:
• System Scanner. Run an immediate scan or select the Use custom scan settings
and click Edit to change what items the scanner detects.
• Shields. The Shields are preconfigured to monitor activity on your computer while
you surf the Internet, connect to a network, and open email attachments; however,
you can change shield settings if you want.
• Firewall. The firewall is preconfigured to begin monitoring and filtering data traffic
traveling in and out of the computer ports; however, you can change some firewall
filtering and settings if you want.
• Quarantine. After the System Scanner and Shields have quarantined threats that
match our security definitions, you can view the items in Quarantine. If necessary,
you can remove or restore items.
Sync and
Sharing
Manager panel
The Sync and Sharing Manager automatically uploads files from designated folders on
your computer to Webroot’s online repository, which is a collection of secure servers.
The content in your folders and your online account are always identical. Click Manage
files to configure additional folders, synchronize multiple computers, and share photos
with friends.
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System Cleaner The System Cleaner removes all traces of your Web browsing history, files that show
panel
your computer use, and other files that reveal your activity.
You must run a cleanup manually or schedule cleanups. To begin a manual cleanup, click
Clean system from the Home panel. To configure cleanup settings, point your mouse to
the System Cleaner panel and click Edit settings.
Identity &
Privacy panel
Click the Manage now button to configure settings for the following components:
• Password Management. The Password Manager is preconfigured to begin
protecting your identity immediately. To use the Password Manager, open either
Internet Explorer or Firefox. The Webroot toolbar is displayed in the banner area of
your browser. Click the Sign In button and enter the user name and password for
your Webroot account.
Access a Web page that requires you to log in to an account, such as your online
banking site. When you log in, the Password Manager prompts you to save the site
information. The next time you access this Web site, the Password Manager
remembers the information for you.
• Anti-Spam. The Anti-Spam Manager is preconfigured to use with Outlook Express
or Outlook (versions 2003, 2007, or 2010 32-bit). In these email clients, it filters all
your email messages for spam (unwanted junk mail) or phishing attempts
(fraudulent tricks to steal your information).
• Anti-Phishing. The Anti-Phishing Manager is preconfigured to alert you to any
Web sites that are associated with phishing scams. The Anti-Phishing Manager
works with the following browsers: Internet Explorer (versions 6.0 and above) or
Firefox (versions 3.5 and above). It also works with the following search engines:
Google, Yahoo, Bing, Lycos, and Ask.
• Secure Browsing. The Secure Browsing Manager is preconfigured to block
malicious Web sites from loading before you access them. It also alerts you to
unsafe Web sites when you use a search engine. The Secure Browsing Manager
works with the following browsers: Internet Explorer (versions 6.0 and above) or
Firefox (versions 3.5 and above). It also works with the following search engines:
Google, Yahoo, Bing, Lycos, and Ask.
Taskbar
Click the buttons in the taskbar to access the following tasks:
• Help. Click to learn more about using the Webroot software.
• My Account. Click to see your subscription information.
• Settings. Click to modify scanning schedules, view the system history, set program
update options, set Gamer mode, and specify settings for a proxy server.
• Support. Click for technical support options.
• Notifications. Click to view recent status messages and alerts.
You can close the main interface by selecting the close button ( ) in the upper right of the title bar. (Closing
the main interface does not shut down the software; it still runs in the background to protect your computer.)
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Responding to pop-up alerts
When you surf the Internet and work on your computer, watch for Webroot pop-up alerts and respond to
them when necessary.
Pop-up alerts in the
middle of your screen:
The Webroot software automatically manages most threats for you. If it
locates a threat trying to launch on your computer, it disables it and moves
it to Quarantine. However, if the software detects an item that it classifies
as a potential threat or it does not recognize, it opens a pop-up alert and
asks whether you want to accept the item or prevent it from installing on
your computer. If you are purposely downloading an item, such as a new
toolbar, click Allow. Otherwise, click Block. You can click Show Details
to read more information about the item attempting to launch.
Pop-up alerts in the
system tray:
If your computer is secure, the Webroot icon appears in the system tray
with a green status indicator:
If the software needs to inform you about a system status, it opens an alert
above the Webroot icon. For important items that require your attention, it
changes the color of the status indicator from green to yellow . For
critical items that require your intervention, it changes the color to red .
Click View Notifications in the alert balloon to find out more about the
alert.
Accessing additional instructions and support
To access video tutorials, user guides, and Webroot support options, visit the Webroot Support site at:
support.webroot.com
Quick Start
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