Click to View our FAQ pdf

Click to View our FAQ pdf
Frequently Asked Questions
What is a DogWatch® Hidden Fence System?
The DogWatch Hidden Fence is a pet fencing system that uses an electronic FM radio
signal to keep your dog IN a designated containment area, such as a yard; or OUT of an
area, such as a swimming pool, patio, or garden. Our pet containment fences also work in
the interior of your home to keep your pet off a couch or away from a kitchen counter.
How does it work?
A hidden wire, buried underground, carries the harmless, low level FM radio signal
around the containment area. Your dog wears a receiver on a collar that emits a mild
stimulation, or correction, when he gets too close to the boundary. With an indoor dog
containment fence, the hidden wire runs around your couch or other containment area and
is invisible to the eye. We also have "wireless" indoor units that do not require placement
of a boundary wire! Ask your local Dealer to show you the options.
How does my dog learn where the boundary is?
Your pet is trained by a DogWatch Dealer and learns the containment area through voice
commands, audible warning signals from the receiver collar and visual flags that are set
inside the hidden fence. Your dog goes through a training session with you for a few
minutes each day for 7 to 10 days. With training, the dog remembers the placement of the
flags and is taught to stay within the containment area. During the training period, flags
are slowly taken away. If your dog goes to within 5-10 feet of the boundary, he’ll hear a
warning sound indicating he’s too close to the containment fence. If the dog reaches the
boundary, he will receive a mild correction.
How is DogWatch different from Invisible Fence® and
other brands?
The DogWatch® Hidden Fence brand is often confused with the Invisible Fence® brand
and may be mistakenly referred to generically as an "invisible fence". DogWatch is not
affiliated with the Invisible Fence® company.
At DogWatch, we utilize exclusive safety and convenience features that make DogWatch
the best in the pet containment industry. There are significant differences, for example:
• DogWatch is the only hidden fence system that uses an FM radio frequency. Other
pet containment systems such as Invisible Fence®, utilize an AM radio frequency
which is more susceptible to unsecure AM or DM signals which can cause false
corrections to your pet even when they’re not near the underground fence. The digital FM
signal used by DogWatch is the most secure and safest for your pet.
• Most of our receivers have a two-year battery life — an average of eight times longer
than the other brands, including the Invisible Fence® brand. When the battery runs out,
guess who else runs out? Our long battery life helps keep your pet safe, costs a fraction of
what you pay for other pet containment systems, and is good for the environment.
• In addition to low battery replacement costs compared to Invisible Fence® and other
brands, you also save with DogWatch because you can purchase batteries for the
DogWatch system from any source and you do not need a service call from a Dealer to
replace them as is required by most other brands. For your convenience, we have an
optional battery replacement plan to ensure you always have a new battery when you
need it.
• Our R7 and R8 receiver collars have a status light that is easy to view and a great
convenience feature for our customers. It tells you if the receiver is operating properly,
indicates what training level you’re using, and when the battery power is low.
• DogWatch includes a unique feature that allows you to correct your dog with an
audible-only reminder when he approaches the electric fence. Invisible Fence® does not
offer this pet-friendly™ feature.
• DogWatch features the broadest pet training range in the industry. Whether your pet is
very timid or highly energetic, we have a distinct training level that uniquely meets their
• YOU can adjust our patented, programmable receiver to the training level that works
best for your pet'
s personality and size. No need for a service call or any other charges.
Invisible Fence® is a registered trademark of Invisible Fence, Inc.
Are there other benefits to the DogWatch Hidden
• Our R7 and R8 receivers have our exclusive AutoMemory™ feature. The receiver
constantly monitors and automatically adjusts the training level for your dog if he
"challenges" his boundary.
• Both receivers feature FastReact™ — the fastest response time in the industry. At .125
of a second, if your pet challenges the electric fence the receiver will react immediately
— at the beginning of the avoidance zone — not when he’s half way through. This
feature helps ensure your pet responds to the hidden fence while still INSIDE the
containment area.
• Our pet-friendly audible-only training level that allows you to train your dog using an
audible "beep" tone before you introduce him to the correction setting. Once trained,
most dogs respond to the audible warning tone and do not challange the boundary. Some
customers set the system to audible-only after the dog is trained.
• Your transmitter constantly monitors your electronic dog fence and lets you know if
you have a break in your underground wire.
• Your DogWatch Hidden Fence System has a lifetime equipment warranty when
installed by an authorized DogWatch Dealer.
• All authorized DogWatch Dealers provide you with superior technology and products
to keep your pet safe and contained. Additionally, your DogWatch Dealer is an
independent businessperson, fence installer, and pet trainer who lives and works within
your community. He or she is ready to provide you with courteous and prompt customer
Will the stimulation from the collar hurt my dog?
No. This type of stimulation has been used in dog training for over 40 years. And the
amount of correction can be adjusted so that a dog receives the appropriate level of
stimulation for its size. DogWatch products are used and recommended by veterinarians.
Will the system work for more than one dog?
Yes. There is no limit to the number of dogs (or cats) our hidden pet fencing can protect
at one time.
Is the system safe during a lightning storm?
The DogWatch Hidden Fence System has both an internal lightning surge protector in the
transmitter as well as an external surge protector.
What if my house loses electrical power?
If you experience frequent power loss, your Dealer can add a DogWatch PowerPak. This
auxiliary power supply provides hours of power to your electronic fence until your
household electrical service can be restored.
How much does it cost?
DogWatch Hidden Fencing can cost much less than traditional dog fencing and do far
more. For example, you can contain your dog IN your yard, but keep him OUT of a pool
area, garden or driveway gate. Contact your local Dealer for an estimate on your
individual property. Our systems are in small urban yards and 200 acre orchards.
What if I move?
Once you buy the system, you can expand it or take it with you when you move.
How big an area will the system cover? What kinds of
areas will it cover?
DogWatch offers models that can cover properties up to 200 acres. You can contain your
dog in or out of most anywhere, including interior features of your home such as couches,
dining rooms, and counter tops. Contact your local DogWatch Dealer for a free
consultation and estimate.
How does my dog learn to use it?
Typically, your Dealer will conduct initial training with you and your dog. DogWatch has
developed an in-depth pet training program that takes about 10-15 minutes per day for
two weeks.
Does it keep other dogs out?
The DogWatch Hidden Fence system is designed to keep your dog at home and out of
trouble. It will only keep other dogs out if they are wearing a DogWatch receiver.
How old does my dog have to be before training begins?
All dogs are different. Even within the same breed some dogs may mature earlier than
others. When your DogWatch Dealer meets with you and your pet, he or she will
evaluate your dog and make a recommendation as to when training should begin.
Will a DogWatch system work with any dog?
Our systems work with all breeds, ages, and sizes of dogs. However, this type of product
is not intended for use with dogs that have a history of aggressive behavior.
Can my dog get out of the containment area?
If the initial training was done properly, this will rarely happen. If your dog does get out,
check to make sure the collar is on securely. On our new receivers, check the status light.
You may also increase the range of the signal to keep the dog further from the hidden
fence or increase the correction level. Perhaps due to recent landscaping, there is a break
in your underground wire that is invisible to your eye. Your Dealer is also available to
support you. There are many ways to adjust your DogWatch System. Call your Dealer or
DogWatch Customer Service if you need help.
Is there a guarantee on the DogWatch System?
We offer a lifetime equipment warranty on our outdoor systems installed by an
authorized Dealer. There is also a limited 30-day money-back guarantee if you are not
satisfied with the system.
Where are your Dealers located?
DogWatch Hidden Fence Systems Dealers are located throughout the continental United
States, Alaska, and in 17 countries including Argentina, Australia, Belgium, Canada,
Chile, France, Israel, Italy, The Netherlands, Russia, Switzerland, and the United
What else do I need to know about DogWatch?
We’ve been surrounding pets with freedom since 1990 and we offer the only pet
containment fence that uses an FM signal to protect your pet from the random corrections
that sometimes happen with other systems. We’re a privately-owned, people-oriented
company that takes pride in our quality customer service. Our engineers constantly
research and develop new ways to make our products the safest for your pet and the
easiest for you to use in your home. We strive to create the best pet containment products
in the industry. We'
d be happy to answer any questions you have.
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