Smart-Sync™ Bridge Install Guide - Your OneVue™ Online Support

Smart-Sync™ Bridge Install Guide - Your OneVue™ Online Support
Smart-Sync™ Bridge Install Guide
Smart-Sync™ Synchronized Time
Copyright © 2017 by Bluetooth SIG, Inc. The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc. Other third-party brands and
names are the property of their respective owners.
OneVue is a trademark of Primex. The innovative technology software solution for facility and time synchronization monitoring and
reporting. All other trademarks are the property of their respective owners. ©2017 Primex. The Primex logo is a registered trademark of Primex.
All Rights Reserved. 4/25/2017
Primex | 965 Wells Street | Lake Geneva, WI 53147 | Phone: (855) 557-0337
Legal Notice
Copyright ©2017 Primex. All rights reserved.
Printed in the USA.
Information in this document is subject to change without notice. The software described in this document is
furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in
accordance with the terms of those agreements. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical or otherwise, for any
purpose, without the prior written permission of Primex.
Worldwide Headquarters
965 Wells Street
Lake Geneva, WI 53147
Phone: (855) 557-0337
Hours: 7:00 am - 5:00 pm CST
[email protected]
REGULATORY APPROVALS
FCC Compliance
Pursuant to FCC 15.21 of the FCC rules, changes not expressly approved by Primex might cause harmful
interference and void the FCC authorization to operate this product.
FCC Radio Frequency Interference
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
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Reorient or relocate the receiver’s antenna.
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Increase the distance between the equipment and the receiver.
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Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
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Consult the dealer or an experienced radio/TV technician for help.
To assure continued appliance, any changes or modifications not expressly approved by the party responsible
for compliance could voice the user's authority to operate this equipment. (Example -use only shielded
interface cables when connecting to computer or peripheral devices).
FCC Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator
and your body.
This devices complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions.
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired
operation.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm
from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
Channel
The Wireless Channel sets the radio frequency used for communication.
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Access Points use a fixed Channel. You can select the Channel used. This allows you to choose a Channel
which provides the least interference and best performance. In the USA and Canada, 11 channel are
available. If using multiple Access Points, it is better if adjacent Access Points use different Channels to
reduce interference.
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In "Infrastructure" mode, Wireless Stations normally scan all Channels, looking for an Access Point. If
more than one Access Point can be used, the one with the strongest signal is used. (This can only happen
within an ESS).
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Is using "Ad-hoc" mode (No Access Point), all Wireless stations should be set to use the same Channel.
However, most Wireless stations will still scan all Channels to see if there is an existing "Ad-hoc" group
they can join.
Note: This equipment marketed in the USA is restricted by firmware to only operation on 2.4 GHz channel 1-11
Specifications & Features Smart-Sync™ Bridge
7
LCD Display
9
LED Indicators
10
Service Buttons
11
No Network mode
12
Check-In to OneVue
Install Smart-Sync™ Bridge
CONTENTS
6
Smart-Sync Bridge Specifications
15
16
Deployment Examples
17
What's Needed - Smart-Sync Bridge Installation
21
Installation Location Guidelines
22
Surface-Mount Installation
23
Wall-Mount (Key-Hole) Installation
25
Troubleshooting
How to Measure the Bluetooth Signal Strength at Installation Location
Warranty
Technical Support
27
28
29
30
Specifications & Features Smart-Sync™ Bridge
A Smart-Sync Bridge is a network communication device that sends and receives data from SmartSync Clocks over its connection to a Smart-Sync Bluetooth Network, and sends data to and downloads
settings from your OneVue account over its connection to your facility's Ethernet or Wi-Fi network.
Smart-Sync Bridge Specifications
Power
AC-power: 5V DC USB Mini B (5 pin) connector interface, 5 feet (1.5 meter) cable, Input: 100-240 VAC, 50/60 Hz, 0.4A, Output: 5V DC, 1.0A
max
Optional AC-power extension cable: USB power cable 6.5 feet (2 meter), Mini B (5 pin) M and Mini B (5 pin) F connector
Battery backup power: 3.0v Primex Lithium/Iron Disulfide Battery Pack or two AA 1.5V Energizer® Ultimate Lithium batteries. When
solely operating on continuous battery-backup power, its estimated battery life is up to one (1) day.
Power over Ethernet (PoE): compliant with IEEE 802.3af standard and compatible with 802.3at standard
Operation
Ethernet or Wi-Fi network connection: transmits Smart-Sync devices statuses to OneVue, downloads pending setting updates from
OneVue, and connects to NTP Server to receive UTC time.
Smart-Sync Bluetooth Network connection: sends OneVue setting updates and received UTC time to Smart-Sync Clocks and receives
statuses from Smart-Sync Clocks.
Alerts: visual LED and LCD display indicators
Internal Stored Clock Capacity: 1400 Smart-Sync Clocks
Check-In Interval: system defined
During Deployment mode, the first 8 hours after a Smart-Sync Bridge is powered on, its operation is unique during this time period.
l
Smart-Sync Bridge automatically connects to the facility's network at the 15th and 45th minute of each hour. During each
connection, it obtains UTC time from a NTP Server and checks-in to OneVue to download pending setting changes.
l
Smart-Sync Bluetooth Network automatically builds at the 20th and 50th minute of each hour. After each build, a Smart-Sync
Bridge automatically checks-in to OneVue to send received Smart-Sync Clock data.
Bluetooth® Wireless Communication Protocol
Bluetooth® Low Energy (BLE) Wireless Technology, version 4.1
Bluetooth Range: up to 80 feet (24.3 meters)
Network Communication
Power over Ethernet (PoE) model - Compliant with IEEE 802.3af standard and compatible with 802.3at standard
Wireless (Wi-Fi) Networking Protocols: 802.11b, 11g, 11n single stream (2.4 GHz)
Security Protocols: None, WEP (Open & Shared), WPA (TKIP & AES), WPA2 (TKIP & AES)
Encryption Protocols: TLS 1.2
Network Communication Protocols: Hypertext Transfer Protocol Secure (HTTPS)
IP Addressing: Dynamic Host Configuration Protocol (DHCP), static IP addressing
Data Packet Size: typically less than 5 kilobytes (kB)
7
Smart-Sync™ Bridge Install Guide
Enclosure
Enclosure: ABS plastic
Dimension: 4.7" H x 3.7" W x 1.3" D (11.93 cm x 9.39 cm x 3.30 cm)
Weight: 0.3 lbs (136 gram) with 2 AA batteries
Display: Liquid crystal display (LCD), dimension: 0.75" H x 1.38" W (1.90 cm x 3.50 cm)
LED Status Indicator: green, yellow, red
Mounting: wall or surface-mount
Device may be cleaned with a cloth moistened with water or a common disinfectant. Be sure to test any cleaning solution on a small
area before applying solution to entire device.
Environment
For indoor use only and is not weather protected. Operating a device outdoors or in wet areas is an electrical hazard and may damage
the device while nullifying its warranty.
Operating Temperature: 32° to 122° F (0 ° to 50 °C), indoor use only
Storage Temperature: -4° to 140° F (-20 ° to 60 °C)
Certifications
FCC, CE, and IC compliant
8
LCD Display
The LCD display of a Smart-Sync Bridge provides a visual reporting of its current operating state - the segments below are displayed
indicating its current state.
Segment
Bton
Description
Indicates the device is in Normal operating mode; allowing its connection to Smart-Sync Bluetooth Network and
Ethernet or Wi-Fi network.
NTP
Indicates its connection to a NTP Server has failed three (3) consecutive times and its UTC time is not accurate.
The red LED flashes during this state.
NoNt
Indicates the device is in No Network mode. During installation, when a network is not available, set the device to No
Network mode to allow its connection to Smart-Sync Clocks over the Smart-Sync Bluetooth Network.
When a network is available, the device must be set back to Normal mode (Bton).
For more information, see "No Network mode" on page 12.
No Signal
Indicates its last connection to an Ethernet or Wi-Fi network failed.
For PoE or Ethernet use, a failed check-in may be due to a network connection cannot be established.
For Wi-Fi network use, a failed check-in may be due to the device is not within range of a wireless signal or the wireless
signal strength is not adequate for normal operation.
If the device is powered by AC or Power over Ethernet (PoE), the yellow LED indicator flashes during this state.
Signal Ok
Indicates its last connection to an Ethernet or Wi-Fi network and check-in to OneVue was successful.
LOW
When operating solely on battery-backup power, indicates its estimated battery life is less than 25%. It's recommended
to replace the batteries.
Lbat
When operating solely on battery-backup power, indicates its battery level is critically low.
Data is not logged or transmitted to OneVue during this state.
Up
A firmware update is being applied to the device.
Data is not logged or transmitted to OneVue during this state.
Con
The device is in configuration mode. The config icon is also displayed.
Data is not logged or transmitted to OneVue during this state.
9
Smart-Sync™ Bridge Install Guide
LED Indicators
A Smart-Bridge has three LED indicators, located on the front of the device, that provide a visual indicator of its current status.
LED indicator specifications
Note:
When power is applied to the device, the LCD segments display and LED indicators briefly illuminate.
LED
Green LED
Status
Normal
Illuminated
Device Power
AC or PoE power: LED is illuminated
Battery-power only: LED is disabled to conserve battery life. Upon power up, illuminates for 2
seconds
Yellow LED
Flashing
Low Battery
AC or PoE power: LED is illuminated and flashes.
Unresponsive (1
Refer to the LCD display to identify the status resulting in the condition.
connection to NTP
Server)
Either indicates a low battery status or an Unresponsive status.
Unresponsive status - indicates during its last connection to the Ethernet or Wi-Fi network, it
failed to connect to a NTP Server to obtain UTC time.
Red LED
Flashing
Unresponsive
Indicates its connection to the Ethernet or Wi-Fi network has failed for three (3) consecutive
times; it has not checked-in to OneVue or obtained UTC time from a NTP Server.
10
Service Buttons
A Smart-Sync Bridge has two service buttons located on the front of the device.
Service buttons specifications
Action
Button
Use
No
During installation, when a Ethernet or Wi-Fi network is not available, the device must be set to
Network
No Network mode.
mode
(press
and hold
During this mode, the device does not connect to the facility's network.
For more information, see "No Network mode" on the facing page.
for 3
seconds)
Dismiss
During an Alarm state, pressing the silence button stops the LED from flashing.
LED
Alert
Initiate
Pressing the check-in button during normal operation initiates a check-in to your OneVue
Manual
Account and its connection to a NTP Server to obtain UTC time. During a check-in, all data is
Check-
transmitted to your OneVue account and any pending updates are downloaded to the device.
in
When the check-in button is pressed, the LCD display indicates its connection by the showing the
number sequence below.
Number 1 displayed - radio powered on
Numbers 12 displayed - connected to facility's Ethernet or Wi-Fi network
Numbers 123 displayed - connected to NTP Server and obtained UTC Time
Numbers 1234 displayed - connected to OneVue; sends Smart-Sync Clock statuses to OneVue
and downloads update pending settings
During an active check-in connection, additional pressing of the check-in button is ignored.
If a check-in fails, all data is stored in the device's non-volatile memory; up to a maximum of
1400 clocks.
11
Smart-Sync™ Bridge Install Guide
No Network mode
No Network mode is required when an Ethernet or Wi-Fi network is not available during installation. During this mode, the Smart-Sync
Bridge does not connect to the facility's network to check-in to OneVue or obtain UTC time from a Network Server.
During No Network mode, the Smart-Sync Bridge is required to be configured with local time, which allows Smart-Sync Clocks to
receive and set their time to the local time configured in the bridge. Local time is configured using the Primex Device Configuration
software.
When the facility's network is available, the device must be set back to Normal (Bton) mode to allow its network connection to the
facility's Ethernet or Wi-Fi network.
How to set a Smart-Sync Bridge to No Network mode
WARNING:
Use of AC-power is required when operating in No Network mode. When operating on only continuous battery backuppower, the device's estimated battery life is only up to one (1) day.
1. Press and Hold the
button for 3 seconds.
2. Verify NoNt is shown on the LCD display, which indicates it's in No Network mode.
Next, configure the bridge with the computer's local time.
How to configure the bridge with local time
The bridge sets its internal time to your computer's local time. If you want to bridge to receive time from a different time zone, change
your computer's time zone before beginning this procedure.
WARNING:
Do not remove power from the bridge during this procedure - it must remain powered on at all times.
1. Download and install the Primex Device Configuration software.
Installation requires administrator permission and a computer with Windows® 7 or 10 (32 and 64-bit). If you do not have
administrator permission, contact your IT department to install the software.
To download the software from your OneVue account, go to Help > Devices > Primex Device Configuration Software >
Download Configuration Software
2. Plug the supplied Primex USB configuration cable into a USB port on your computer.
3. Plug the configuration cable mini-USB connector into the bridge's USB mini port.
The bridge detects the connection to your computer and enters configuration mode. The LCD displays the letters Con and the
Config icon is displayed indicating the device is in configuration mode.
4. Open the Primex Device Configuration software. Go to All Programs > Primex > Primex Device Configuration or from your
computer desktop, double-click on the Primex Device Configuration icon.
5. From the Enter Password window, enter the factory default password (case sensitive) - Primex1
12
6. Select Connect. A connection
between your computer and the
bridge is established.
7. Verify the notification area
located in the lower-left of the
screen, displays Connected to
clock bridge device on COMx,
which indicates the connection
is established.
8. Select Read Configuration.
9. Select Write Configuration.
From the Confirmation Needed
window, select Yes
10. Select Disconnect. The
connection between the
software and device is ended.
11. Remove the USB connection
between the bridge and your
computer.
You can now begin installing the
Smart-Sync Clocks.
13
Smart-Sync™ Bridge Install Guide
How to set a Smart-Sync Bridge back to Normal mode (Bton)
When a network is available, the device must be set to normal mode to allows its connection to the facility's network.
1. Press and Hold the
button for 3 seconds to exit No Network mode.
2. Verify that Bton is displayed on the LCD.
3. Power cycle the device - it then enters the 8-hour Deployment mode.
During Deployment mode, the first 8 hours after a Smart-Sync Bridge is powered on, its operation is unique during this time period.
l
Smart-Sync Bridge automatically connects to the facility's network at the 15th and 45th minute of each hour. During each
connection, it obtains UTC time from a NTP Server and checks-in to OneVue to download pending setting changes.
l
Smart-Sync Bluetooth Network automatically builds at the 20th and 50th minute of each hour. After each build, a Smart-Sync
Bridge automatically checks-in to OneVue to send received Smart-Sync Clock data.
4. Press and release the Check-in button
to initiate a manual check-in to validate the device can connect to your facility’s
network and OneVue account. The LCD displays a series numbers indicating its connection sequence.
Number 1 displayed - radio powered on
Numbers 12 displayed - connected to facility's Ethernet or Wi-Fi network
Numbers 123 displayed - connected to NTP Server and obtained UTC Time
Numbers 1234 displayed - connected to OneVue; sends Smart-Sync Clock statuses to OneVue and downloads update pending
settings
5. Verify the device LCD displays Signal OK and Bton (normal mode). Signal Ok indicates the device has successfully connected to
your facility's network.
14
Check-In to OneVue
A Smart-Sync Bridge checks-in to your OneVue account and obtains UTC time from a NTP Server at a daily system specified interval.
Note:
During No Network Mode, the bridge does connect to an Ethernet or Wi-Fi network, therefore cannot check-in to OneVue. No
Network mode is for use only when a network is not available at the facility, commonly during new construction.
When the device check-in button
is pressed, a manual check-in is initiated.
When the check-in button is pressed, the device LCD displays its connection sequence.
Number 1 displayed - radio powered on
Numbers 12 displayed - connected to facility's Ethernet or Wi-Fi network
Numbers 123 displayed - connected to NTP Server and obtained UTC Time
Numbers 1234 displayed - connected to OneVue; sends Smart-Sync Clock statuses to OneVue and downloads update pending settings
During an active check-in connection, additional pressing of the check-in button is ignored.
If a check-in fails, all clock data is stored in the device's non-volatile memory; up to a maximum of 1400 clocks.
15
Smart-Sync™ Bridge Install Guide
Install Smart-Sync™ Bridge
A Smart-Sync Bridge can be installed either by a surface or wall-mount method. The mounting
method is commonly dependent on its installation location area. Both techniques can be used
together if desired.
Note:
Wi-Fi or Non-DCHP Ethernet network only - a Smart-Sync Bridge is required to be configured
with your OneVue account ID and Wi-Fi or Non-DHCP network settings before it's installed at
its permanent installation location. Verify the device can successfully check-in to your OneVue
account at its installation location. For more information, see "Check-In to OneVue" on the
previous page.
Deployment Examples
These deployment examples provide a visual illustration of various deployments, including deploying the Smart-Sync™ Synchronized
Time in a building with single floors and multiple floors. Different facility layouts and interiors may present a variety of considerations
when planning an accurate and effective deployment.
These deployment examples are to be referenced as general guidelines and it's recommended that a Smart-Sync Site Survey is
completed. The results of the survey provide a deployment guide for the installation of Smart-Sync devices at your facility.
Single floor | less than 200 clocks
General guidelines
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Install Smart-Sync Bridge off a corridor and ideally in a central location.
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Always install and power-on a Smart-Sync Bridge before installing Smart-Sync Clocks.
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Start by installing Smart-Sync Clocks that are located closest to the Smart-Sync Bridge and then work outward. A Smart-Sync
Clock should always be first powered on at its designated installation location.
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It's recommended to measure the Bluetooth signal strength at the installation location of the first clock - to verify its Bluetooth
wireless connection and communication path to the Smart-Sync Bridge.
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If a clock fails to set its time, measure the Bluetooth signal strength at an installation location. This determines if the location has
adequate Bluetooth signal strength, resulting in no coverage gap.
Ideal deployment illustration
17
Smart-Sync™ Bridge Install Guide
Acceptable deployment illustration
Coverage gap detected post-installation
Scenario - a coverage gap was detected post-installation.
Recommendation - install Smart-Sync Bridge beyond coverage gap.
Alternate recommendation - install an additional Smart-Sync Clock to resolve coverage gap.
18
Single floor | greater than 250 Smart-Sync Clocks and multiple Smart-Sync Bridges
Deployment guidelines
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Install Smart-Sync Bridges in outward third of physical space to ensure coverage.
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Do not install multiple Smart-Sync Bridges in close proximity to each other.
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Start by installing Smart-Sync Clocks that are located closest to the Smart-Sync Bridge and then work outward. A Smart-Sync
Clock should always be first powered on at its designated installation location.
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If a clock fails to set its time, measure the Bluetooth signal strength at an installation location. This determines if the location has
adequate Bluetooth signal strength, resulting in no coverage gap.
Ideal deployment illustration
19
Smart-Sync™ Bridge Install Guide
Multi-floor | Smart-Sync Bridge on each floor
General guidelines
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A single Smart-Sync Bridge installed on each floor.
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The single floor general guidelines apply per floor.
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Avoid installing the Smart-Sync Bridges in a vertical column above each other - stagger the bridge installation locations across
the multiple floors.
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If a clock fails to set its time, measure the Bluetooth signal strength at an installation location. This determines if the location has
adequate Bluetooth signal strength, resulting in no coverage gap.
Ideal deployment illustration
20
What's Needed - Smart-Sync Bridge Installation
Inspect the package contents to verify the included components are present and no damage has occurred during shipping.
What's included
(1) Smart-Sync Bridge
(1) Smart-Sync Bluetooth Antenna
(1) AC-power adapter
(1) Primex 3.0v Lithium/Iron Disulfide Battery Pack (contains 2 AA 1.5V Energizer® Ultimate Lithium batteries)
Note:
Devices using AC or PoE power can also use battery power as a backup power source in the event of a power loss. During
battery backup, the device operates on battery power and continues to function for up to one (1) day on continuous battery
power.
(2) Sets of 3M™ Dual Lock Fastener & Tape, 2" x 1" strips
(1) USB configuration cable; supplied with a device order only. For use with the Primex Device Configuration software to set a bridge to
No Network mode, manually configure network settings or troubleshoot device network connectivity issues. It's recommended to save
this cable for future use.
Optional accessories
AC-power extension cable
What you need - recommended
Self-adhesive hook-and-loop mounting tape to secure cables
21
Smart-Sync™ Bridge Install Guide
Installation Location Guidelines
Where the Smart-Sync Bridge is mounted impacts its use and operation. It's recommended to view the Deployment Examples to ensure
proper placement of your Smart-Sync Bridge devices.
The guidelines below should be taken into consideration to ensure the installation location provides optimal performance.
WARNING:
If an Ethernet or Wi-Fi network is not available at the time of installation, the Smart-Sync Bridge is required to be set to No
Network mode to allow its communication with Smart-Sync Clocks over the Smart-Sync Bluetooth Network. For more
information, see "No Network mode" on page 12.
Recommend installation location guidelines
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Mount the Smart-Sync Bridge high-up on a wall and clear of any metal obstructions to best propagate a Bluetooth Radio
Frequency (RF) signal.
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Allow for enough open area to orient the Smart-Sync antenna to point straight down (vertically) from the device to maximize its
signal reception.
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A Smart-Sync Clock is installed or planned to be installed within 80 feet (24.3 meters) from the mounting location. You can also
measure the Bluetooth signal strength at its installation location to determine if the location has adequate Bluetooth signal
strength.
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AC-power - verify an outlet is located within 5 feet (1.5 meters) from the mounting location.
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Ethernet/PoE use - verify an Ethernet enabled network port is in close proximity to the mounting location.
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Wi-Fi network use - verify there is a wireless signal strength of -60db or better at its mounting location. It's recommended to
measure the strength with a Wi-Fi analyzer app on your mobile phone.
Note:
The device is shock and vibration resistant; however, be careful not to drop or install the device in a location where it could be
exposed to excessive vibration.
22
Surface-Mount Installation
A Smart-Sync Bridge can be mounted to the outside surface of a wall or other type of unit using the supplied 3M™ Dual Lock™ Tape
strips.
How to surface-mount a Smart-Sync Bridge
1. Verify the location meets the Installation Location Guidelines.
2. Prepare the mounting area to ensure maximize adhesion. If there is moisture, dry
the area first.
3. Press a black fastener strip and a clear adhesive strip together.
4. Remove the backing off of the clear adhesive strip(s) and affix to the back of the
device. It's recommended to place the strip(s) horizontally.
5. Remove the backing off of the black fastener strip and affix to mounting surface;
creating a secure mount between the device and the mounting surface.
6. Verify the strips are securely fastened together and the device mount is secure.
7. Remove the device cover; simultaneously press the two tabs located on the top
side of the device.
8. Insert the 3.0v Primex Lithium/Iron Disulfide Battery Pack or two 1.5v Lithium AA
batteries. Follow the symbols showing the correct way to position the positive (+)
and negative (-) ends of the battery pack.
9. Located to the lower-right of the battery compartment, set the battery on/off switch to the Up (On) position.
10. Replace the device cover.
11. Orient the Smart-Sync Bluetooth Antenna to point straight down (vertically) from the device to maximize its signal reception, and
verify it's securely attached to device.
12. Apply power to the device; AC or PoE. It's recommended to dress the cables with self-adhesive hook-and-loop mounting tape.
13. When power was applied, the device automatically initiated a check-in to your OneVue account. Verify the device LCD displays
Signal OK, which indicates the device has successfully checked-in to your OneVue account.
14. If the LCD screen does not display Signal OK, it's recommended to initiate a manual check-in to validate the device can connect
to your facility’s network at the installation location. Press and release check-in button
.
The device's LCD displays its check-in connection sequence.
Number 1 displayed - radio powered on
Numbers 12 displayed - connected to facility's Ethernet or Wi-Fi network
Numbers 123 displayed - connected to NTP Server and obtained UTC Time
Numbers 1234 displayed - connected to OneVue; sends Smart-Sync Clock statuses to OneVue and downloads update pending
settings
During an active check-in connection, additional pressing of the check-in button is ignored.
During Deployment mode, the first 8 hours after a Smart-Sync Bridge is powered on, its operation is unique during this time period.
23
Smart-Sync™ Bridge Install Guide
l
Smart-Sync Bridge automatically connects to the facility's network at the 15th and 45th minute of each hour. During each
connection, it obtains UTC time from a NTP Server and checks-in to OneVue to download pending setting changes.
l
Smart-Sync Bluetooth Network automatically builds at the 20th and 50th minute of each hour. After each build, a Smart-Sync
Bridge automatically checks-in to OneVue to send received Smart-Sync Clock data.
24
Wall-Mount (Key-Hole) Installation
A Smart-Sync Bridge can be mounted directly to a wall surface by way of a key-hole mount. If a secure-mount is required, the screw
mount installation can be applied with use of two #6" drywall screws and anchors.
How to install a Smart-Sync Bridge to a solid, level wall surface using the key-hole mount method
1. Remove the device cover; simultaneously press the two tabs located on the top side of the device.
2. Insert the 3.0v Primex Lithium/Iron Disulfide Battery Pack or two 1.5v Lithium AA batteries. Follow the symbols showing the correct
way to position the positive (+) and negative (-) ends of the battery pack.
3. Located to the lower-right of the battery compartment,
set the battery on/off switch to the Up (On) position.
4. Replace the device cover.
5. Determine the mounting location by referencing the
key-hole slot located on the back of the device.
6. Mark and pre-drill a mounting hole into the wall
surface. 1.75" distance between the two key-hole slots.
7. Insert wall anchor into each mounting hole.
8. Insert a screw into the wall anchor, leaving
approximately 3/8” of the screw head exposed for
hanging.
9. Attach the device to the wall surface by sliding the keyhole slot onto the mounting screw. Ensure the device is
properly secured and level.
10. Orient the Smart-Sync Bluetooth Antenna to point
straight down (vertically) from the device to maximize
its signal reception and verify its securely attached to
device.
11. Apply power to the device; AC or PoE. It's recommended to dress the cables with self-adhesive hook-and-loop mounting tape.
12. When power was applied, the device automatically initiated a check-in to your OneVue account. Verify the device LCD displays
Signal OK, which indicates the device has successfully checked-in to your OneVue account.
13. If the LCD screen does not display Signal OK, it's recommended to initiate a manual check-in to validate the device can connect
to your facility’s network at the installation location. Press and release check-in button
.
The device's LCD displays its check-in connection sequence.
Number 1 displayed - radio powered on
Numbers 12 displayed - connected to facility's Ethernet or Wi-Fi network
Numbers 123 displayed - connected to NTP Server and obtained UTC Time
Numbers 1234 displayed - connected to OneVue; sends Smart-Sync Clock statuses to OneVue and downloads update pending
25
Smart-Sync™ Bridge Install Guide
settings
During an active check-in connection, additional pressing of the check-in button is ignored.
During Deployment mode, the first 8 hours after a Smart-Sync Bridge is powered on, its operation is unique during this time period.
l
Smart-Sync Bridge automatically connects to the facility's network at the 15th and 45th minute of each hour. During each
connection, it obtains UTC time from a NTP Server and checks-in to OneVue to download pending setting changes.
l
Smart-Sync Bluetooth Network automatically builds at the 20th and 50th minute of each hour. After each build, a Smart-Sync
Bridge automatically checks-in to OneVue to send received Smart-Sync Clock data.
26
Troubleshooting
Having trouble with a Smart-Sync Bridge? Learn about some of the common troubleshooting topics
and solutions.
If the solutions provided do not resolve an issue, be sure to contact your Primex Certified Sales and
Service Partner for additional technical assistance or Primex Technical Support.
How to Measure the Bluetooth Signal Strength at Installation Location
To determine if a Smart-Sync device location has adequate signal strength, you can measure the Bluetooth signal strength at the
installation location.
Primex recommends using the nRF Connect for Mobile - allows you to scan and explore Bluetooth® low energy devices. nRF Connect
for Mobile is available for iOS and Android™ devices and can be downloaded from the App Store or Google Play.
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Smart-Sync Bridge devices advertise as Bridge and Smart-Sync Clocks advertise as PrimexClock. The device's 12-character Device
ID is displayed to uniquely identify each device advertising.
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Smart-Sync Clock - the Bluetooth Radio Frequency (RF) signal is required to be -1 to -85 dBm at the installation location.
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Smart-Sync Bridge - the Bluetooth Radio Frequency (RF) signal is required to be -1 to -75 dBm at the installation location.
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Smart-Sync™ Bridge Install Guide
Warranty
Two Year Limited Warranty
Primex warrants this product to be free from defects in materials and workmanship for a standard of two (2) years from the date of purchase.
Primex will at its sole option, repair or replace any components that fail in normal use. Such repairs or replacements will be made at no charge to
the customer for replacement parts. The customer will be responsible for any transportation costs. This warranty does not cover failures due to
misuse, abuse, accidental or unauthorized alterations or repairs.
The warranties and remedies contained herein are exclusive and in lieu of all other warranties express or implied or statutory, including any liability
arising under any warranty or merchantability or fitness for a particular purpose, implied, statutory or otherwise. In no event shall Primex be liable
for any incidental, special, indirect or consequential damages, whether resulting from the use, misuse or inability to use this product or from defects
in the product. Some states do not allow this exclusion or limitation of incidental or consequential damages so the above limitations or exclusion
may not apply to you.
To obtain warranty service: If after following the instructions in the product guide, you are certain the product is defective, please contact Primex
Technical Support to assist with troubleshooting the issue. If the issue cannot successfully be resolved and the product is under warranty, an RMA
(Return Material Authorization) will be generated. The RMA form will be provided via email with detailed instructions for the return.
Primex retains the exclusive right to repair or replace the unit at its sole discretion. All merchandise returned must be shipped to Primex Attn:
Returns Dept., N3211 County Road H, Lake Geneva, WI 53147. Primex retains the exclusive right to repair or replace the unit at its sole discretion.
Such shall be your sole exclusive remedy for any breach of warranty.
Technical Support
You may require Technical Support when you have questions about product features, system configuration or troubleshooting. Support
services are delivered in accordance with your organization's support agreement, end user licenses agreements, and warranties, either
with a Primex Certified Sales and Service Partner or directly with Primex.
Support through Primex Certified Sales and Service Partners
Ensuring our customers experience excellent service is of utmost importance to Primex. Our network of Certified Sales and Service
Partners offer technical support services for Primex products.
If you have purchased Primex products or have a service agreement with a Primex Partner, they are your primary contact for all Technical
Support inquires.
When contacting Primex Technical Support
Make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the
computer or device on which the problem occurred, in case it's necessary to replicate the problem.
When you contact Primex Technical Support, please have the following information available:
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Customer ID/Account Name
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Problem description/error messages
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Device hardware information
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Troubleshooting performed before contacting Primex
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Recent network changes
Primex Technical Support
Hours 7:00 am to 7:00 pm CST | Monday through Friday
Telephone: (800) 404-8112
Email: [email protected]
Fax: (262) 248-0061
Web: www.primexinc.com/support
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