Inha University in Tashkent IT Guidebook Revision Date: Aug 2016 IT SERVICES Information and Communications Division (ICD) Hours – Monday to Friday: 9am to 6pm, IUT main building, Room 205 Email Support Hours - 24/7 (Excluding Holidays) [email protected] Note: We do not accept emails for password resets. Please visit ICD office for password resets. Phone Support Hours & Contact Information 24/7 (Excluding Holidays) On-campus: ext. 222 Off-campus: (+99871) 289-99-99 ext. 0222 Holiday Closures Visit IUT Staff Holidays calendar at: http://www.inha.uz/holidays 1. Introduction Technology is an essential part of university life and ICD provides the tools and support to help faculty teach and students study successfully at Inha University in Tashkent. This guidebook will help you explore what is available and answer some of your questions. ICD provides access to computers, printers in study spaces, networks and also supports online services, including Inha Information System (INS), Help Desk portal, and eClass, the learning management system. We are continually working to improve these services and in the coming years we plan to introduce more. As a student, you will have access to some of the best software and services. Microsoft Outlook and Outlook Web App (OWA) gives students access to one of the best services for email and calendar, as well as enabling you to access your account anytime, anywhere, on the go. You can also find out about student life at IUT by visiting our Student Blogs. We also plan to introduce Moodle for course management. We continually look to improve our services and listen to what you have to say. For example, based on feedback from students we have focused on improving the Internet bandwidth as well as the coverage of our wireless service. Now Internet bandwidth has doubled, whereas wireless network now covers the whole IUT campus. The ICD website at helpdesk.inha.uz has more information, instructions and links to our services and our friendly IT Help Desk can provide advice and support. 2. Mission Information and Communications Division (ICD) is committed to make it easier for students, faculty and staff to learn, research, teach, and work through the effective deployment and use of information technology. 3. Facilities 3.1. Data center Data center lies at the foundation of Inha University in Tashkent IT infrastructure and enables students, faculty and staff access university data and information services. What is inside: • Enterprise-class HP ProLiant servers deployed • Precision air conditioning system installed for efficient cooling • Emerson Network Power UPS protection for data center 3.2. PC Labs There are 3 main PC labs which are available for use by IUT students, faculty and staff members. Total number of PCs is 112, which are equipped with the latest hi-tech equipment. All PCs have access to high-speed Internet so the students can do research correlated to their studies. Latest version of Microsoft Visual Studio Professional is installed on all PCs, which allows writing C++ programs to learn fundamentals of OOP (Object Oriented Programming). Inha University in Tashkent IT Guidebook Revision Date: Aug 2016 These labs are considered for the study and work related tasks. The labs have exact usage schedule for teaching purposes and you may be requested to vacate a lab to allow the professors to commence the lessons. Lesson schedule can be found next to Lab doors and the schedule can be changed within a short time. The main objective of PC lab is to learn fundamental concepts of object-oriented programming and to practice them with C++. At the PC lab, the students will be covering advanced topics such as operator overloading, inheritance, exception handling, templates, polymorphism, stream input and output, and file processing. This becomes very essential part of all information technologies. Room # Opening hours Total PC’s Location 101 Mon to Fri, 8am to 7pm 40 1st Floor (Right Wing) 103 Mon to Fri, 8am to 7pm 32 1st Floor (Left Wing) 514 Mon to Fri, 8am to 7pm 40 5th Floor (Left Wing) 4. Services ICD Support Services provides customer support for campus phones, fax, printer, Ethernet, wireless, students, faculty and staff email accounts, inventoried university equipment for hardware and software problems, user account creation and problem resolution, and non-inventoried (personal) equipment support for software, virus and spyware problems. Additional services provided are incident and service ticket management, asset inventory and tracking, and telecommunication billing. 4.1. Website administration • • • Official website of Inha University in Tashkent – www.inha.uz. Aliases – www.iut.uz / www.инха.uz Provide website services – management, support and website updates. 4.2. User accounts IT Account • • • Students, faculty and staff account management One account for all IT services: o Access to computers in PC labs o Email o Wi-Fi access Captive Portal authentication to access the Internet 4.2.1. Your username and password What are my username and password? They are issued to you during registration. Faculty and staff usernames are the same as their university ID number – normally one letter (u) followed by five numbers, e.g. u17101. Use your username in this format to log on to office computers and those in PC labs, and the Captive portal over IUT wireless, email account and other services that use our authentication system. You are assigned a temporary password, which you are required to change on your first login. Your temporary password is your date of birth in a ‘dd-Mmm-yy’ format, where the first letter of the month is in upper case. For example: 24-Mar-14. You should change your password as soon as possible. You must perform your first login on one of the computers in available PC labs (Rooms 101, 103 and 514). Alternatively, you can change your password by accessing Outlook Web App (mail.inha.uz). Inha University in Tashkent IT Guidebook Revision Date: Aug 2016 Note: The above-mentioned username and password information is not applicable to INS and eClass. Their passwords are different. For more information on INS and eClass password, please contact Academic affairs. I have forgotten my password You can use our Help Desk webpage (helpdesk.inha.uz) to reset your password. Alternatively, visit the ICD office, with your student card and they will be able to help. I would like to change my password Faculty and staff can use office computers in labs to change their passwords using built-in “Change a password” option in Windows Task Manager. All you have to do is press key combination Ctrl + Alt + Delete , which invokes Windows Task Manager. Alternatively, password can be changed by logging into IUT Webmail (Outlook Web App) at https://mail.inha.uz – Settings icon – Change password. 4.2.2. Password policy Your password must meet following complexity requirements: • • • • Not contain the user's account name or parts of the user's full name that exceed two consecutive characters Be at least eight characters in length Contain characters from three of the following four categories: o English uppercase characters (A through Z) o English lowercase characters (a through z) o Base 10 digits (0 through 9) o Non-alphabetic characters (for example - !, $, #, %) Complexity requirements are enforced when passwords are changed or created. 4.2.3. Password history Our system stores the history of your last two (2) passwords used. Hence, you are required to use a unique new password once your old password has expired, i.e. your new password must be different from your old passwords and unique. This is done in order to enhance security by ensuring that old passwords are not reused continually. You can reuse one of your old passwords for every third (3rd) password you set. 4.2.4. Minimum password age and expiration To maintain the effectiveness of the password history, our password policy does not allow passwords to be changed immediately after they were just changed. You have to wait at least 1 day after setting your password and before you can change it to a new one. In case your password was compromised, please visit the ICD office, with your student card and our system administrator will be able to help. Last, but not least, your current password expires in 180 days (6 months). You will be required to change your password once it expires. Our system will notify you when the expiration date is approaching. 4.3. University network and Internet access 4.3.1. Access from PC labs and office computers Internet is readily available on all office computers and desktop computers located in PC labs. Just login with IUT supplied credentials and you are good to go. Inha University in Tashkent IT Guidebook Revision Date: Aug 2016 4.3.2. Wi-Fi Internet access using Captive Portal In order to minimize device and OS compatibility issues when accessing university wireless network, as well as to ensure efficient bandwidth sharing policy, maintain network security and make the authentication process as convenient as possible for BYOD (bring your own device), we have dropped the WPA2 Enterprise security protocol and went for the open wireless SSID. Which means, you do not have to provide any credentials when connecting to wireless network SSID. Captive portal will be used for authentication instead. Captive portal is the name of the technology, which uses web-based authentication to allow you to access the Internet. Whenever you connect to university wireless network, you will be prompted to provide your username and password on a special web authentication page. How it works There are 2 SSIDs – IUT and IUTS. As the first step, you connect to one of them. IUT is an open SSID and can be used by everyone for Internet access – students, staff, faculty, as well as guests (BYOD). IUTS, on the other hand, requires wireless authentication and is meant for use on university owned Microsoft Windows Active Directory (AD) domain mobile devices (laptops, tablets, etc.) by faculty and staff. Second step: After you connect to one of the above SSIDs, depending on the mobile device type, Captive Portal web authentication page will open automatically. If not, you will be required to manually open your browser and enter a URL (website) for the authentication page to show up. Authentication Follow these steps: • Connect to IUT or IUTS • Open any browser and type a URL (website). Auth. page will appear, as shown below. • Enter your university ID and password (not INS or eClass password) • Now you are connected! • NOTE 1: You will be logged out after 15 minutes of inactivity. • NOTE 2: Session expires after 7 hours Captive portal authentication page Inha University in Tashkent IT Guidebook Revision Date: Aug 2016 4.4. Email service • • • Exchange mail server – mail.inha.uz Primary tool for University communication Students are advised to regularly check email for University-related communications (news and announcements) 4.4.1. About your email account All students, faculty and staff are entitled to a University email account. Official University communications to students, faculty and staff are sent to University email accounts. We always use your University email to communicate with you, so it’s important you check it regularly, or forward emails to another address you use regularly. Otherwise you might miss important messages. The University provides all users with a unique user ID and an email address (alias name) in the form of: User ID: [email protected] or simply uxxxxx (when applicable), e.g. u17101 for staff Email address (alias name): [email protected] for staff, e.g. [email protected] 4.4.2. Accessing email Information on how to access email from a range of options is below. Please refer to one of the following options for more information. Faculty and staff should access their email account using a web browser by visiting the Outlook Web Access page and entering their University user ID and password. Should you wish to configure other devices (iPhone, iPad, Android, etc.) to connect to your email account, please use the following settings appropriate to your device when prompted: Settings for devices Apple iOS 7 (for iPhone/iPad) Account Type: Email Address: Server: Domain: Username: Android OS (for tablets and mobiles) Microsoft Outlook 2010 and 2013 (for PC) Microsoft Outlook 2011 (for Mac) Other Mobile Device (ActiveSync) Microsoft Exchange (ActiveSync) [email protected], e.g. [email protected] Leave Blank [email protected], e.g. [email protected] or just the ID: u17101 mail.inha.uz Jelly Bean requires the '\' prefix. e.g. \[email protected], e.g. \[email protected]; KitKat, Lollipop, Marshmallow do not require the '\' prefix. e.g. [email protected], e.g. [email protected] or just the ID: u17101 4.4.3. Mailbox restrictions Your mailbox has the following limits. When a mailbox reaches: 1900MB - a warning will be sent to the user 2000MB - mail cannot be sent from the account 2300MB - mail cannot be sent or received from the account Leave Blank [email protected], e.g. [email protected] or just the ID: u17101 Inha University in Tashkent IT Guidebook Revision Date: Aug 2016 4.4.4. Mailing lists As a faculty and staff member, you’re automatically put on some Microsoft Exchange mailing lists based on your faculty and department information. This means membership of faculty and departmental mailing lists. A mailing list is a single email address that is associated with multiple recipients. It can be used by an individual or an organization to send one email that is received by all subscribed. For example, if an important message needs to be sent to all staff, University uses allStaff mailing list, which includes all currently employed active faculty and staff. Our security policy allows only authorized University staff and faculty members to send messages using mailing lists. 4.4.5. Email security Measures have been put in place to prevent spam and viruses being delivered to your email account. The FortiGuard email filtering service scans email entering the University network for spam, phishing and viruses before being delivered to your mailbox. Users sending University communications via email must use their University account. Personal email accounts must not be used for conducting University business or communications. 4.5. Helpdesk and support • • • You can always contact IT helpdesk for all things IT related We also support student initiatives. We are open for talk and ready to provide IT resources for your project Personal projects are hosted under www.iutlab.uz 4.6. Network Drives 4.6.1. Drive Information Local storage drives: Once logged onto office computer, you have access to the local storage drives on the computer. Local drives are usually reserved with the lower letters of the alphabet (a, b, c, d, e, etc.) Documents may be saved on the local storage drives. Be aware there are no automatic backups for data stored on a local drive. Backups are the sole responsibility of the person saving the documents there. Keep in mind if your hard drive crashes, the data may be unrecoverable. You should always back up your files onto removal storage devices e.g. flash drives (memory sticks) or DVDs. Network storage drives: Each faculty and staff has access to certain network drives when logged onto office computer. They are accessible even if logged on from a different computer. Every faculty and staff member gets 1000MB file storage space on the network. When you log on to a computer, the ‘V’ drive becomes your file store on the network. Network drives are automatically backed up nightly and have file snapshots taken twice daily, so there is a large advantage to placing documents on a network drive. See network drives available described in the section below. 4.6.2. Storing Confidential Information Any files that contain confidential data should be stored on personal (V) drive. Data that contains sensitive information should not be stored on the public drives (P) meant for storing temporary data. Additionally, all faculty and staff have access to the (W) drive, which stores faculty and departmental data. 4.6.3. Access Network Drives From Any Location Network drives are currently accessible only from University network. We are working to implement a convenient and secure method for accessing your files over the web from remote locations. You will be notified when it’s available. 4.6.4. Drives Available When logged into your computer, network drives can be accessed by double clicking on the "My Computer" icon on the desktop or the "Computer" option on the start menu: Inha University in Tashkent Network drive letter W V P IT Guidebook Revision Date: Aug 2016 Description Also known as IUTDRIVE. Typically contains faculty and departmental folders. Users possess different permissions based on their department and faculty positions Faculty/staff personal network drive - 1000MB of storage per user Network drive for storing temporary data and temporary file transfers Reminder - No file storage is absolutely secure. You are always responsible for backing up your files and maintaining your personal storage space. 4.6.5. Understanding your Personal (V) Drive • • • • The V drive has an allotted 1000MB for faculty and staff. No one else will be able to access your files. Files are automatically backed up nightly. Files can be easily restored if accidentally overwritten or deleted with feature called "Snapshot Copy" (see info below) 4.6.6. Saving files to your V drive Create your document and then click on File - Save as. Click the drop down button next to Save in - Choose the V drive. Enter a file name and save. 4.6.7. Snapshot (Shadow Copy) - Documents Stored on Personal (V) Drive • • • • Snapshots (shadow copies) of your network files are available on your Windows desktop computer. Snapshots are created of documents saved on network at 6 am & noon daily. The server creates up to 64 snapshot copies, subject to available disk space, which gives lots of opportunities to pull from older versions! Snapshots are only done on documents saved on the network drives. Documents saved locally (C or D drive) will NOT have snapshots available! 4.6.8. Retrieving Previous Version of Documents stored on V drive • • • • • • Right mouse click on the Start button. Choose Explore. Locate your V drive or folder on V drive. Right click on V drive or folder on V drive. Choose Properties. Choose tab "Previous Versions" You will see previous versions available. Highlight the folder or document and choose View or Copy. Be extremely cautious using "Restore" - you could accidentally restore an entire folder and overwrite documents you didn't intend to overwrite. If a document had been accidentally deleted, right click on the folder (or drive) it was stored in before deletion to find it. Look at the previous versions and you should easily be able to find your deleted document. Open it and save in location you desire. 4.7. Printing ICD maintains printers and Multifunctional Devices (MFDs) which offer printing, copying and scanning. Once you join the University, a USB-connected local printer or in most cases, a network printer is made available to you at the office. For uninterrupted work, we recommend you to contact ICD and ask for cartridge replacement/toner refill at first signs you notice that printing quality is deteriorating. For A3 printing and scanning, you can release your print or copy job at IRC (Information Resource Center, Room 103) of the University. 5. Rules and regulations Inha University in Tashkent IT Guidebook Revision Date: Aug 2016 Inha University in Tashkent has policies and regulations to which everyone using the University’s facilities must adhere. As an employee of the University, you are given access to facilities, services and information which are not made available to the general public. You are able, for example, to use University facilities, login to office and lab computers, connect your personal wireless devices to IUT wireless network and look up fellow workers’ email addresses in the Contact Directory. These are privileges which must not be abused as by doing so you would breach the Employee Agreement which you undertook to abide by when you joined the University. So please do not give access to any facilities, services or information to anyone who is not entitled to access. Regulations are in place to help ensure that your use of IT facilities does not break the law, cause harm to others or damage the reputation of the University. You are required to use the University’s information systems, networks and computers responsibly and in accordance with the law, as set out in the Acceptable Use Policy. This includes not downloading or sharing any material which is subject to copyright law without the permission of the copyright holder. 5.1. Network Device Policy Any personally owned network management or network control equipment is not permitted access to the campus network infrastructure. These network devices can potentially interfere with other users, provide unauthorized access, disrupt wireless internet service or result in malicious activity such as identity theft. Prohibited devices include: • Routers (also known as broadband gateways) wireless or wired • Wireless access points including cell phone tethering • Wireless base stations for IP phones and other devices • Managed hubs or switches • Software within host systems intended to share or retransmit network service (Internet Connection Sharing available from Windows and Mac OS machines) Acceptable personally owned devices (BYOD) include personal computers, printers, unmanaged hubs or switches, cell phones, and gaming systems. 5.2. P2P/illegal software, mass mailing • • Remember that the University network is provided primarily for academic purposes. Network capacity within the University is finite, and available bandwidth may be shared with a large number of other users. Avoid excessive usage of the network to the detriment of others, regardless of the software in use Illegal software and mass mailing is prohibited 5.3. Information security policy • • • Please, use strong password for your account Keep in mind, that you have to renew your password every 6 months Remember your credentials (user ID/password) and do not forget/lose them. 5.4. Acceptable use of computers, internet and email Faculty and staff may use the computers, internet and email access provided by the University for: • • Any work and work-related purposes Limited personal use Please acquaint yourself with the policies governing the acceptable use of University IT resources at http://helpdesk.inha.uz/policies. 5.5. On-premises equipment usage regulations In addition to computer and network support, ICD maintains University multimedia equipment as well. They include Smart TVs, projectors and other multimedia equipment. Inha University in Tashkent IT Guidebook Revision Date: Aug 2016 5.5.1. Smart TVs University study spaces, as well as IUT café and student lounge are equipped with Smart TVs, which allow faculty and students conduct presentations and collaborate. University Smart TV supports a set of technologies, such as DLNA · WiFi Direct · Miracast · Intel WiDi · Tag On (NFC) · MHL, which allow you to transmit and share content stored on your smartphone or PC to Smart TV. You can use the provided Remote Control unit to find and select your device to share content. NOTE: Please, check if your smartphone or PC supports above-mentioned technologies before establishing a connection ----------------------------RULES AND PRECAUTIONS 1. Please, handle and use the Remote Control unit responsibly and put in the holder after use 2. Do not touch the screen, change Smart TV settings or anything that might render the TV useless 3. Do not transmit/share copyrighted, offensive, illegal or any inappropriate content 4. Please, do not set the speaker volume too loud 5. Do not play any games 5.5.2. Multimedia projectors Projectors are in place in almost every lecture hall and computer lab. The lamp in the projector has a short lifespan (approximately two years of teaching) and is quite expensive. To save the lamp, please turn off the projector after each class. HERE IS HOW YOU CAN HELP: 1. Turn off the projector by pressing twice on the power button of the remote: after the first action on the button, the projector will display a message asking for confirmation; press the power button a second time; 2. Detach the notebook/desktop computer from the spare cable or logout from the computer; 3. Please, make sure the spare cable and the connector are in a safe corner to prevent walking over it. 5.6. Equipment checkout policy ICD lends equipment and provides services to faculty, staff and students for purposes directly related to IUT courses. There is no charge to borrow equipment for these purposes. Normally, faculty members are provided the IT equipment for a semester-long use. They are expected to return all checked out equipment at the end of each semester. We lend equipment to students exclusively under provision of faculty and staff members, who are authorized for checkout.