IT guidebook - inha university in tashkent

IT guidebook - inha university in tashkent
Inha University in Tashkent
IT Guidebook
Revision Date: Aug 2016
IT SERVICES
Information and Communications Division (ICD)
Hours – Monday to Friday: 9am to 6pm, IUT main building, Room 205
Email Support Hours - 24/7 (Excluding Holidays) [email protected]
Note: We do not accept emails for password resets. Please visit ICD office for password resets.
Phone Support Hours & Contact Information 24/7 (Excluding Holidays)
On-campus: ext. 222
Off-campus: (+99871) 289-99-99 ext. 0222
Holiday Closures
Visit IUT Staff Holidays calendar at: http://www.inha.uz/holidays
1. Introduction
Technology is an essential part of university life and ICD provides the tools and support to help faculty teach and students
study successfully at Inha University in Tashkent.
This guidebook will help you explore what is available and answer some of your questions.
ICD provides access to computers, printers in study spaces, networks and also supports online services, including Inha
Information System (INS), Help Desk portal, and eClass, the learning management system. We are continually working to
improve these services and in the coming years we plan to introduce more.
As a student, you will have access to some of the best software and services. Microsoft Outlook and Outlook Web App
(OWA) gives students access to one of the best services for email and calendar, as well as enabling you to access your
account anytime, anywhere, on the go. You can also find out about student life at IUT by visiting our Student Blogs. We
also plan to introduce Moodle for course management.
We continually look to improve our services and listen to what you have to say. For example, based on feedback from
students we have focused on improving the Internet bandwidth as well as the coverage of our wireless service. Now
Internet bandwidth has doubled, whereas wireless network now covers the whole IUT campus.
The ICD website at helpdesk.inha.uz has more information, instructions and links to our services and our friendly IT Help
Desk can provide advice and support.
2. Mission
Information and Communications Division (ICD) is committed to make it easier for students, faculty and staff to learn,
research, teach, and work through the effective deployment and use of information technology.
3. Facilities
3.1. Data center
Data center lies at the foundation of Inha University in Tashkent IT infrastructure and enables students, faculty and staff
access university data and information services.
What is inside:
• Enterprise-class HP ProLiant servers deployed
• Precision air conditioning system installed for efficient cooling
• Emerson Network Power UPS protection for data center
3.2. PC Labs
There are 3 main PC labs which are available for use by IUT students, faculty and staff members. Total number of PCs is
112, which are equipped with the latest hi-tech equipment.
All PCs have access to high-speed Internet so the students can do research correlated to their studies. Latest version of
Microsoft Visual Studio Professional is installed on all PCs, which allows writing C++ programs to learn fundamentals of OOP
(Object Oriented Programming).
Inha University in Tashkent
IT Guidebook
Revision Date: Aug 2016
These labs are considered for the study and work related tasks. The labs have exact usage schedule for teaching purposes
and you may be requested to vacate a lab to allow the professors to commence the lessons.
Lesson schedule can be found next to Lab doors and the schedule can be changed within a short time.
The main objective of PC lab is to learn fundamental concepts of object-oriented programming and to practice them with
C++.
At the PC lab, the students will be covering advanced topics such as operator overloading, inheritance, exception handling,
templates, polymorphism, stream input and output, and file processing. This becomes very essential part of all information
technologies.
Room # Opening hours
Total PC’s Location
101
Mon to Fri, 8am to 7pm 40
1st Floor (Right Wing)
103
Mon to Fri, 8am to 7pm 32
1st Floor (Left Wing)
514
Mon to Fri, 8am to 7pm 40
5th Floor (Left Wing)
4. Services
ICD Support Services provides customer support for campus phones, fax, printer, Ethernet, wireless, students,
faculty and staff email accounts, inventoried university equipment for hardware and software problems, user account
creation and problem resolution, and non-inventoried (personal) equipment support for software, virus and spyware
problems. Additional services provided are incident and service ticket management, asset inventory and tracking, and
telecommunication billing.
4.1. Website administration
•
•
•
Official website of Inha University in Tashkent – www.inha.uz.
Aliases – www.iut.uz / www.инха.uz
Provide website services – management, support and website updates.
4.2. User accounts
IT Account
•
•
•
Students, faculty and staff account management
One account for all IT services:
o Access to computers in PC labs
o Email
o Wi-Fi access
Captive Portal authentication to access the Internet
4.2.1. Your username and password
What are my username and password?
They are issued to you during registration. Faculty and staff usernames are the same as their university ID number –
normally one letter (u) followed by five numbers, e.g. u17101.
Use your username in this format to log on to office computers and those in PC labs, and the Captive portal over IUT
wireless, email account and other services that use our authentication system.
You are assigned a temporary password, which you are required to change on your first login.
Your temporary password is your date of birth in a ‘dd-Mmm-yy’ format, where the first letter of the month is in upper
case. For example: 24-Mar-14. You should change your password as soon as possible.
You must perform your first login on one of the computers in available PC labs (Rooms 101, 103 and 514). Alternatively,
you can change your password by accessing Outlook Web App (mail.inha.uz).
Inha University in Tashkent
IT Guidebook
Revision Date: Aug 2016
Note: The above-mentioned username and password information is not applicable to INS and eClass. Their passwords are
different. For more information on INS and eClass password, please contact Academic affairs.
I have forgotten my password
You can use our Help Desk webpage (helpdesk.inha.uz) to reset your password. Alternatively, visit the ICD office, with
your student card and they will be able to help.
I would like to change my password
Faculty and staff can use office computers in labs to change their passwords using built-in “Change a password” option in
Windows Task Manager. All you have to do is press key combination Ctrl + Alt + Delete , which invokes Windows Task
Manager.
Alternatively, password can be changed by logging into IUT Webmail (Outlook Web App) at https://mail.inha.uz – Settings
icon – Change password.
4.2.2. Password policy
Your password must meet following complexity requirements:
•
•
•
•
Not contain the user's account name or parts of the user's full name that exceed two consecutive characters
Be at least eight characters in length
Contain characters from three of the following four categories:
o English uppercase characters (A through Z)
o English lowercase characters (a through z)
o Base 10 digits (0 through 9)
o Non-alphabetic characters (for example - !, $, #, %)
Complexity requirements are enforced when passwords are changed or created.
4.2.3. Password history
Our system stores the history of your last two (2) passwords used. Hence, you are required to use a unique new password
once your old password has expired, i.e. your new password must be different from your old passwords and unique. This
is done in order to enhance security by ensuring that old passwords are not reused continually. You can reuse one of your
old passwords for every third (3rd) password you set.
4.2.4. Minimum password age and expiration
To maintain the effectiveness of the password history, our password policy does not allow passwords to be changed
immediately after they were just changed.
You have to wait at least 1 day after setting your password and before you can change it to a new one.
In case your password was compromised, please visit the ICD office, with your student card and our system administrator
will be able to help.
Last, but not least, your current password expires in 180 days (6 months). You will be required to change your password
once it expires.
Our system will notify you when the expiration date is approaching.
4.3. University network and Internet access
4.3.1. Access from PC labs and office computers
Internet is readily available on all office computers and desktop computers located in PC labs. Just login with IUT supplied
credentials and you are good to go.
Inha University in Tashkent
IT Guidebook
Revision Date: Aug 2016
4.3.2. Wi-Fi Internet access using Captive Portal
In order to minimize device and OS compatibility issues when accessing university wireless network, as well as to ensure
efficient bandwidth sharing policy, maintain network security and make the authentication process as convenient as
possible for BYOD (bring your own device), we have dropped the WPA2 Enterprise security protocol and went for the open
wireless SSID. Which means, you do not have to provide any credentials when connecting to wireless network SSID.
Captive portal will be used for authentication instead.
Captive portal is the name of the technology, which uses web-based authentication to allow you to access the Internet.
Whenever you connect to university wireless network, you will be prompted to provide your username and password on
a special web authentication page.
How it works
There are 2 SSIDs – IUT and IUTS. As the first step, you connect to one of them.
IUT is an open SSID and can be used by everyone for Internet access – students, staff, faculty, as well as guests (BYOD).
IUTS, on the other hand, requires wireless authentication and is meant for use on university owned Microsoft Windows
Active Directory (AD) domain mobile devices (laptops, tablets, etc.) by faculty and staff.
Second step: After you connect to one of the above SSIDs, depending on the mobile device type, Captive Portal web
authentication page will open automatically.
If not, you will be required to manually open your browser and enter a URL (website) for the authentication page to show
up.
Authentication
Follow these steps:
• Connect to IUT or IUTS
• Open any browser and type a URL (website). Auth. page will appear, as shown below.
• Enter your university ID and password (not INS or eClass password)
• Now you are connected!
• NOTE 1: You will be logged out after 15 minutes of inactivity.
• NOTE 2: Session expires after 7 hours
Captive portal authentication page
Inha University in Tashkent
IT Guidebook
Revision Date: Aug 2016
4.4. Email service
•
•
•
Exchange mail server – mail.inha.uz
Primary tool for University communication
Students are advised to regularly check email for University-related communications (news and
announcements)
4.4.1. About your email account
All students, faculty and staff are entitled to a University email account.
Official University communications to students, faculty and staff are sent to University email accounts.
We always use your University email to communicate with you, so it’s important you check it regularly, or forward
emails to another address you use regularly. Otherwise you might miss important messages.
The University provides all users with a unique user ID and an email address (alias name) in the form of:
User ID:
[email protected] or simply uxxxxx (when applicable), e.g. u17101 for staff
Email address (alias name):
[email protected] for staff, e.g. [email protected]
4.4.2. Accessing email
Information on how to access email from a range of options is below.
Please refer to one of the following options for more information.
Faculty and staff should access their email account using a web browser by visiting the Outlook Web Access page
and entering their University user ID and password.
Should you wish to configure other devices (iPhone, iPad, Android, etc.) to connect to your email account, please
use the following settings appropriate to your device when prompted:
Settings for
devices
Apple iOS 7 (for
iPhone/iPad)
Account
Type:
Email
Address:
Server:
Domain:
Username:
Android OS (for tablets and
mobiles)
Microsoft
Outlook 2010
and 2013 (for
PC)
Microsoft
Outlook 2011
(for Mac)
Other Mobile Device
(ActiveSync)
Microsoft Exchange (ActiveSync)
[email protected], e.g. [email protected]
Leave Blank
[email protected], e.g.
[email protected] or just the
ID: u17101
mail.inha.uz
Jelly Bean requires the '\' prefix.
e.g. \[email protected], e.g.
\[email protected];
KitKat, Lollipop, Marshmallow
do not require the '\' prefix.
e.g. [email protected],
e.g. [email protected] or just the
ID: u17101
4.4.3. Mailbox restrictions
Your mailbox has the following limits.
When a mailbox reaches:
1900MB - a warning will be sent to the user
2000MB - mail cannot be sent from the account
2300MB - mail cannot be sent or received from the account
Leave Blank
[email protected], e.g. [email protected]
or just the ID: u17101
Inha University in Tashkent
IT Guidebook
Revision Date: Aug 2016
4.4.4. Mailing lists
As a faculty and staff member, you’re automatically put on some Microsoft Exchange mailing lists based on your faculty
and department information. This means membership of faculty and departmental mailing lists.
A mailing list is a single email address that is associated with multiple recipients. It can be used by an individual or an
organization to send one email that is received by all subscribed.
For example, if an important message needs to be sent to all staff, University uses allStaff mailing list, which includes all
currently employed active faculty and staff.
Our security policy allows only authorized University staff and faculty members to send messages using mailing lists.
4.4.5. Email security
Measures have been put in place to prevent spam and viruses being delivered to your email account. The FortiGuard email
filtering service scans email entering the University network for spam, phishing and viruses before being delivered to your
mailbox.
Users sending University communications via email must use their University account. Personal email accounts must not
be used for conducting University business or communications.
4.5. Helpdesk and support
•
•
•
You can always contact IT helpdesk for all things IT related
We also support student initiatives. We are open for talk and ready to provide IT resources for your project
Personal projects are hosted under www.iutlab.uz
4.6. Network Drives
4.6.1. Drive Information
Local storage drives: Once logged onto office computer, you have access to the local storage drives on the
computer. Local drives are usually reserved with the lower letters of the alphabet (a, b, c, d, e, etc.) Documents may be
saved on the local storage drives. Be aware there are no automatic backups for data stored on a local drive. Backups are
the sole responsibility of the person saving the documents there. Keep in mind if your hard drive crashes, the data may be
unrecoverable. You should always back up your files onto removal storage devices e.g. flash drives (memory sticks) or
DVDs.
Network storage drives: Each faculty and staff has access to certain network drives when logged onto office
computer. They are accessible even if logged on from a different computer. Every faculty and staff member gets 1000MB
file storage space on the network. When you log on to a computer, the ‘V’ drive becomes your file store on the network.
Network drives are automatically backed up nightly and have file snapshots taken twice daily, so there is a large
advantage to placing documents on a network drive. See network drives available described in the section below.
4.6.2. Storing Confidential Information
Any files that contain confidential data should be stored on personal (V) drive. Data that contains sensitive information
should not be stored on the public drives (P) meant for storing temporary data. Additionally, all faculty and staff have
access to the (W) drive, which stores faculty and departmental data.
4.6.3. Access Network Drives From Any Location
Network drives are currently accessible only from University network. We are working to implement a convenient and
secure method for accessing your files over the web from remote locations. You will be notified when it’s available.
4.6.4. Drives Available
When logged into your computer, network drives can be accessed by double clicking on the "My Computer" icon on the
desktop or the "Computer" option on the start menu:
Inha University in Tashkent
Network drive
letter
W
V
P
IT Guidebook
Revision Date: Aug 2016
Description
Also known as IUTDRIVE. Typically contains faculty and departmental folders. Users possess different
permissions based on their department and faculty positions
Faculty/staff personal network drive - 1000MB of storage per user
Network drive for storing temporary data and temporary file transfers
Reminder - No file storage is absolutely secure. You are always responsible for backing up your files and maintaining your personal storage space.
4.6.5. Understanding your Personal (V) Drive
•
•
•
•
The V drive has an allotted 1000MB for faculty and staff.
No one else will be able to access your files.
Files are automatically backed up nightly.
Files can be easily restored if accidentally overwritten or deleted with feature called "Snapshot Copy" (see info
below)
4.6.6. Saving files to your V drive
Create your document and then click on File - Save as. Click the drop down button next to Save in - Choose the V drive.
Enter a file name and save.
4.6.7. Snapshot (Shadow Copy) - Documents Stored on Personal (V) Drive
•
•
•
•
Snapshots (shadow copies) of your network files are available on your Windows desktop computer.
Snapshots are created of documents saved on network at 6 am & noon daily.
The server creates up to 64 snapshot copies, subject to available disk space, which gives lots of opportunities to
pull from older versions!
Snapshots are only done on documents saved on the network drives. Documents saved locally (C or D drive) will
NOT have snapshots available!
4.6.8. Retrieving Previous Version of Documents stored on V drive
•
•
•
•
•
•
Right mouse click on the Start button.
Choose Explore.
Locate your V drive or folder on V drive.
Right click on V drive or folder on V drive. Choose Properties.
Choose tab "Previous Versions"
You will see previous versions available.
Highlight the folder or document and choose View or Copy. Be extremely cautious using "Restore" - you could accidentally
restore an entire folder and overwrite documents you didn't intend to overwrite.
If a document had been accidentally deleted, right click on the folder (or drive) it was stored in before deletion to find it.
Look at the previous versions and you should easily be able to find your deleted document. Open it and save in location
you desire.
4.7. Printing
ICD maintains printers and Multifunctional Devices (MFDs) which offer printing, copying and scanning.
Once you join the University, a USB-connected local printer or in most cases, a network printer is made available to you at
the office. For uninterrupted work, we recommend you to contact ICD and ask for cartridge replacement/toner refill at first
signs you notice that printing quality is deteriorating.
For A3 printing and scanning, you can release your print or copy job at IRC (Information Resource Center, Room 103) of the
University.
5. Rules and regulations
Inha University in Tashkent
IT Guidebook
Revision Date: Aug 2016
Inha University in Tashkent has policies and regulations to which everyone using the University’s facilities must adhere.
As an employee of the University, you are given access to facilities, services and information which are not made available
to the general public. You are able, for example, to use University facilities, login to office and lab computers, connect your
personal wireless devices to IUT wireless network and look up fellow workers’ email addresses in the Contact Directory.
These are privileges which must not be abused as by doing so you would breach the Employee Agreement which you
undertook to abide by when you joined the University. So please do not give access to any facilities, services or information
to anyone who is not entitled to access.
Regulations are in place to help ensure that your use of IT facilities does not break the law, cause harm to others or damage
the reputation of the University.
You are required to use the University’s information systems, networks and computers responsibly and in accordance with
the law, as set out in the Acceptable Use Policy. This includes not downloading or sharing any material which is subject to
copyright law without the permission of the copyright holder.
5.1. Network Device Policy
Any personally owned network management or network control equipment is not permitted access to the campus network
infrastructure. These network devices can potentially interfere with other users, provide unauthorized access, disrupt
wireless internet service or result in malicious activity such as identity theft. Prohibited devices include:
• Routers (also known as broadband gateways) wireless or wired
• Wireless access points including cell phone tethering
• Wireless base stations for IP phones and other devices
• Managed hubs or switches
• Software within host systems intended to share or retransmit network service (Internet Connection Sharing
available from Windows and Mac OS machines)
Acceptable personally owned devices (BYOD) include personal computers, printers, unmanaged hubs or switches, cell
phones, and gaming systems.
5.2. P2P/illegal software, mass mailing
•
•
Remember that the University network is provided primarily for academic purposes. Network capacity
within the University is finite, and available bandwidth may be shared with a large number of other users.
Avoid excessive usage of the network to the detriment of others, regardless of the software in use
Illegal software and mass mailing is prohibited
5.3. Information security policy
•
•
•
Please, use strong password for your account
Keep in mind, that you have to renew your password every 6 months
Remember your credentials (user ID/password) and do not forget/lose them.
5.4. Acceptable use of computers, internet and email
Faculty and staff may use the computers, internet and email access provided by the University for:
•
•
Any work and work-related purposes
Limited personal use
Please acquaint yourself with the policies governing the acceptable use of University IT resources at
http://helpdesk.inha.uz/policies.
5.5. On-premises equipment usage regulations
In addition to computer and network support, ICD maintains University multimedia equipment as well. They
include Smart TVs, projectors and other multimedia equipment.
Inha University in Tashkent
IT Guidebook
Revision Date: Aug 2016
5.5.1. Smart TVs
University study spaces, as well as IUT café and student lounge are equipped with Smart TVs, which allow faculty
and students conduct presentations and collaborate.
University Smart TV supports a set of technologies, such as DLNA · WiFi Direct · Miracast · Intel WiDi · Tag
On (NFC) · MHL, which allow you to transmit and share content stored on your smartphone or PC to Smart TV.
You can use the provided Remote Control unit to find and select your device to share content.
NOTE: Please, check if your smartphone or PC supports above-mentioned technologies before establishing a
connection
----------------------------RULES AND PRECAUTIONS
1. Please, handle and use the Remote Control unit responsibly and put in the holder after use
2. Do not touch the screen, change Smart TV settings or anything that might render the TV useless
3. Do not transmit/share copyrighted, offensive, illegal or any inappropriate content
4. Please, do not set the speaker volume too loud
5. Do not play any games
5.5.2. Multimedia projectors
Projectors are in place in almost every lecture hall and computer lab. The lamp in the projector has a short lifespan
(approximately two years of teaching) and is quite expensive. To save the lamp, please turn off the projector after each
class.
HERE IS HOW YOU CAN HELP:
1. Turn off the projector by pressing twice on the power button of the remote: after the first action on the
button, the projector will display a message asking for confirmation; press the power button a second time;
2. Detach the notebook/desktop computer from the spare cable or logout from the computer;
3. Please, make sure the spare cable and the connector are in a safe corner to prevent walking over it.
5.6. Equipment checkout policy
ICD lends equipment and provides services to faculty, staff and students for purposes directly related to IUT courses. There
is no charge to borrow equipment for these purposes.
Normally, faculty members are provided the IT equipment for a semester-long use. They are expected to return all checked
out equipment at the end of each semester.
We lend equipment to students exclusively under provision of faculty and staff members, who are authorized for checkout.
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