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a
Avid
®
VideoRAID
®
Firmware Update Utility
Important Information
Avid recommends that you read all the information in this document thoroughly before installing or using this utility.
This document describes how to update the firmware on the Avid VideoRAID disk arrays.
Use this document in conjunction with the Avid VideoRAID Setup and User’s Guide or the
PDF version included on a CD-ROM shipped with some units. You must first install the drives into the chassis and make the SCSI and Serial connections described in the Avid
VideoRAID Setup and User’s Guide.
Contents
Changes from RTR320_02_38_05 to RTR320_02_40_x00 . . . . . . . . . . . . . . . . 4
2
If You Need Help
If you are having trouble using Avid VideoRAID:
1. Retry the action, carefully following the instructions given for that task. It is especially important to check each step of your workflow.
2. Check this ReadMe file for the latest information that might have become available after the documentation was published. Also check online for the most up-to-date ReadMe because the online version is updated whenever new information becomes available. To view the online ReadMe, select ReadMe from the Help menu, or visit the Knowledge
Base at www.avid.com/readme .
3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.
4. Visit Avid Online Support at www.avid.com/online Support/ . Online support is available
24 hours per day, 7 days per week. Search the Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.
Symbols and Conventions
a.
ReadMe documents use the following symbols and conventions: t
>
Symbol or Convention Meaning or Action
n c w
A note provides important related information, reminders, recommendations, and strong suggestions.
A caution means that a specific action you take could cause harm to your computer or cause you to lose data.
A warning describes an action that could cause you physical harm.
Follow the guidelines in this document or on the unit itself when handling electrical equipment.
Italic font
This symbol indicates menu commands (and subcommands) in the order you select them. For example, File > Import means to open the
File menu and then select the Import command.
This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.
Italic font is used to emphasize certain words and to indicate variables.
Overview
Symbol or Convention Meaning or Action
Courier Bold font
Ctrl+key or mouse action
Courier Bold font identifies text that you type.
Press and hold the first key while you press the last key or perform the mouse action. For example, or Ctrl+drag.
Overview
Running the firmware utility tool requires setting up a special connection on the VideoRAID
(See “Connecting the VideoRAID” on page 4
), checking the configuration on your
VideoRAID via HyperTerminal (See “Accessing the VideoRAID Using HyperTerminal” on page 6
) and then running the firmware upgrade on each of your media drives (see
“Performing a Firmware Update” on page 8 ).
Avid Firmware Update Utility Requirements
The Avid Firmware update utility is now supported on the Windows Vista
® and
Windows
®
XP workstations. You can access the VideoRAID Firmware Update Utility on the
Avid download center. Visit www.avid.com
.
The Avid Firmware update utility has been used on the HP
®
xw8000 series workstations running on Windows XP Professional with service pack 2 and Windows Vista. Although other Windows computers might be able to perform the firmware update, Avid has not qualified the utility on any other Windows platform or operating system.
n
When using the ATTO UL4D on HP xw8000 series workstation, use driver version 3.0.8 or later.
The firmware update utility is only available for use with Windows operating systems. A similar utility for the Macintosh
™
operating systems has not been released. If you use the
VideoRAID arrays on a Macintosh computer, you must connect your VideoRAID arrays to a
PC to perform this upgrade. When you have updated the firmware on the VideoRAID, disconnect the chassis from the workstation and reconnect to your Macintosh workstation.
3
4
Firmware Utility
This document describes how to update the firmware in your Avid VideoRAID disk arrays using v2.0 of the AvidUtil Windows updating tool. The details of AvidUtil v2.0 are as follows:
• Firmware Release: 320_02_40_x00 dated 02/29/08
• Filename: rtr320_02_40_x00.mot
• File Size: 1.72MB
n
Updating the Firmware on the Avid VideoRAID disk arrays does not corrupt any data already on your dives.
As future firmware updates are available, this information might no longer be valid but the
utility and the procedure does not change, see “Performing a Firmware Update” on page 8
.
Changes from RTR320_02_38_05 to RTR320_02_40_x00
This utility can be used for future firmware releases, but the following details list the changes in version RTR320_02_40_x00 (rtr320_02_40.mot):
• Added support for the driver version SCSI HBA driver, version PC 3.08
• Increased the maximum I/O size from 2MB to 8MB
• Added support for Windows Vista
®
Connecting the VideoRAID
You must connect the SCSI cable to the HP system and terminate the other SCSI port on the
VideoRAID in order to use HyperTerminal. You also need to connect the null modem cable that is included with VideoRAID kit to the serial port. For detail of these connections, see the Avid VideoRAID Setup and User’s Guide.
To connect the SCSI cable, terminator, and null modem cables to your VideoRAID:
1. Make sure the power is off on both the Avid system and VideoRAID array.
2. Locate the null modem (serial) cable that shipped with your VideoRAID kit.
3. Attach one end of the null modem cable to the serial connector on the VideoRAID.
Connecting the VideoRAID
VideoRAID Connections
SCSI Cable
Null modem cable l
Terminator
4. Attach the other end of the null modem cable to the serial COM port on your
Windows-based Avid editing system.
5. Secure both cable connectors with the thumbscrews on the connector.
6. Locate an Ultra320 SCSI cable (Avid part number 0070-03158-xx).
7. Attach one end of the SCSI cable to the SCSI connector on the Avid system. Secure the cable connector with the thumbscrews on the connector.
n
You might need the workstation documentation that came with your Avid system to help locate the appropriate SCSI connector on the system.
8. Attach the other end of the SCSI cable to the left SCSI connector on the rear of the array. The connectors are labeled.
9. Secure the cable connector with the thumbscrews on the connector.
10. Attach the SCSI terminator to the right SCSI connector on the rear of the array. Secure the terminator to the connector with the thumbscrews on the terminator.
5
Accessing the VideoRAID Using HyperTerminal
You can now access the VideoRAID configuration settings using HyperTerminal through the serial connector. Each VideoRAID is configured using the serial connection on that channel.
The VideoRAID RTR320X needs to be configured for each RAID set.
To access your VideoRAID using HyperTerminal:
1. Connect the serial COM port on your workstation to the serial connector on the
VideoRAID power supply using the serial null modem cable provided with your
VideoRAID, if you have not done so.
2. Make sure your VideoRAID and workstation are powered on.
3. From a Windows system, click Start > Programs > Accessories > Communications >
HyperTerminal.
4. Type a name for the connection, select the COM port, and configure the connection using the following serial protocol:
Baud Rate — 57600
Data Bits — 8
Parity — None
Stop Bits — 1
Flow Control — None
6
Accessing the VideoRAID Using HyperTerminal
5. After the VideoRAID completes its startup, the following window opens in your
HyperTerminal window. Note the current Firmware Version number in the display.
n
After the firmware update, the Firmware version number displays the version you have installed. This is not the firmware version number of the individual drives.
6. Press any key to display the Main Menu.
Proceed to “Performing a Firmware Update” on page 8 .
7
Performing a Firmware Update
After downloading the Avid Firmware Utility to your local Windows system, use the following procedure to perform the update. This procedure updates the firmware on the controller and the arrays. The firmware utility downloads and updates the firmware using the
SCSI bus. n
Updating the Firmware on the Avid VideoRAID disk arrays does not corrupt any data already on your dives.
To update the controller firmware on the arrays:
1. Create a new folder and copy the utility (AvidUtil.exe) and firmware (*.mot) files into a single folder on the Windows computer in which the VideoRAID disk arrays are connected.
2. Exit all applications before starting the firmware upgrade.
3. Double click the “AvidUtil.exe” file in the folder you created.
The firmware utility splash screen appears.
8
4. Click the Start button if the arrays do not display immediately.
The arrays connected to your local system appear in the list.
Performing a Firmware Update
5. Select the array you want to update and click the Select button.
n
Only one array can be updated at a time.
6. Click the Browse button and select the firmware file you copied to your folder on your computer (for example, rtr320_02_40_x00.mot).
7. Click the Update Firmware button.
The following dialog box displays: c
You have not completed the firmware upgrade when this dialog box appears. This dialog box only informs you that the firmware code has been copied from the computer to the Avid VideoRAID. The firmware update automatically starts after the download has occurred but you must allow time for the update to complete.
8. Wait 2 minutes after the download is complete before accessing the array with the host.
The drive LEDs on the rear all turn red and return to green as it resets itself after the update.
9
9. Click OK and do one of the following: t Close all the open dialog boxes and windows.
t Go back to the list of arrays and select another array you want to update.
10. After updating all arrays, reconfigure for Windows or Macintosh, see
.
Configuring the Disk Arrays
After you have updated the firmware on the Avid VideoRAID arrays you must reconfigure the arrays for your Windows or Macintosh array.
n
Updating the Firmware on the Avid VideoRAID disk arrays does not corrupt any data already on your dives.
To configure your VideoRAID using HyperTerminal:
1. Make sure you are still connected to your VideoRAID using HyperTerminal, see
“Accessing the VideoRAID Using HyperTerminal” on page 6 .
2. After the VideoRAID has completed its startup, the following displays in your
HyperTerminal window. Note the new Firmware Version number in the display.
10
3. Press any key to display the Main Menu.
Performing a Firmware Update
4. At the Main Menu type
1
to select “Configure System” and press
Enter
.
c
Do not attempt to manually configure the VideoRAID. Avid has evaluated all the possible configurations and has provide you with a simple menu that configures for maximum performance with your Avid editing system.
The following figure is an example of the Configuration Menu that displays in the
HyperTerminal window.
11
5. Do one of the following: t Type the number
1
to select “Configure for Avid PC” and press
Enter
.
t Type the number
2
to select “Configure for Avid MAC” and press
Enter
.
t Type the number
3
to select “Configure for Avid DS Nitris/Symphony Nitris” and press
Enter
.
t Type the number
4
to select “Leitch Velocity Q” and press
Enter
.
t Type the number
5
to select “Configure for VISTA 5 Bay Raid” and press
Enter
.
t Type the number
6
to manually configure non-Avid systems and press
Enter
.
6. Type
Y
at the “Perform Configuration (Y or N)” question.
Your VideoRAID begins the configuration. Allow the process to complete. This process configures your VideoRAID to communicate with the HP system.
7. Press
Esc
to return to the Main Menu or File > Exit to close the application.
8. (Option) Move the null modem cable to the next VideoRAID array and repeat step 5 through step 8 for each VideoRAID array that needs to be configured.
n
If you have configured the Avid VideoRAID disk array for a Macintosh, you are finished.
Disconnect your array from the Windows computer and reconnect the array to your
Macintosh.
9. After all the VideoRAID arrays are reconfigured, power cycle the system including the
VideoRAID in the following sequence.
a.
Shutdown your HP system; Start > Shutdown > and click OK.
b.
Turn off your VideoRAID arrays after your system has shutdown.
c.
Wait 30 seconds.
d.
Turn on your VideoRAID arrays.
e.
Wait 30 seconds.
f.
Turn on your HP system.
The arrays reboot after the firmware updates. the last step is for the SCSI bus to re-discover the arrays.
10. Continue with “Rescanning the SCSI Bus” on page 13
.
12
Performing a Firmware Update
Rescanning the SCSI Bus
Rescanning the SCSI buses allows the Windows Disk Management utility to rediscover the arrays.
To rescan the SCSI bus:
1. Right-click on My Computer and select Manage.
2. Click Storage > Disk Management.
3. Click Action > Rescan Disk.
The Windows Disk Management utility rescans the SCSI buses to rediscover the arrays.
13
Accessing Online Support
Avid Online Support is available 24 hours per day, 7 days per week. Search the Knowledge
Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read/join online message-board discussions.
To access Avid Online Support:
t Go to www.avid.com/onlineSupport/ .
Technical Support Information
Most products feature a number of coverage options. Avid Assurance service offerings are designed to facilitate your use of Avid solutions. Service options include extended telephone coverage, automatic software maintenance, extended hardware warranty, and preferred pricing on replacement parts. Offerings and options may vary by product and are not available for all products.
For more information regarding Avid’s service offerings, visit www.avid.com/support or call
Avid Sales at 800-949-AVID (800-949-2843).
Program availability and details might vary depending on geographic location and are subject to change without notice. Contact your local Avid office or your local Avid Reseller for complete program information and pricing. However, if you need help locating an Avid office or Avid Reseller near you, please visit www.avid.com
or call in North America
800-949-AVID (800-949-2843). International users call 978-275-2480.
14
Copyright © 2008 Avid Technology, Inc. and its licensors. All rights reserved. Avid and VideoRAID are either registered trademarks or trademarks of Avid Technology, Inc. in the United States and/or other countries. HP is a registered trademark of
Hewlett-Packard Company. Macintosh is a trademark of Apple Computer, Inc., registered in the U.S. and other countries.
Macintosh is a trademark of Apple Computer, Inc., registered in the U.S. and other countries. Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks contained herein are the property of their respective owners.
Avid VideoRAID Firmware Update Utility • 0130-07951-01 Rev. A • June, 2008 • 06/18/08 10:51
m a k e m a n a g e m o v e | m e d i a ™
Avid
®
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