Merchant Resource Center
User Manual
v1.0.0 (Canada)
About This Documentation
Documentation Date: July 12, 2016
Created by: Moneris Product Documentation
®MONERIS is a registered trade-mark of Moneris Solutions Corporation. ™MONERIS BE PAYMENT READY & Design is a
trade-mark of Moneris Solutions Corporation. All other marks or registered trade-marks are the property of their
respective owners.
© 2016 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2.
All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including
photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions Corporation
("Moneris").
This manual is for informational purposes only. Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates
shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the
information contained in this manual. Neither Moneris or any of its affiliates nor any of our or their respective licensors,
licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of
the information, content and materials contained in this manual in terms of their correctness, accuracy, reliability or
otherwise.
Your Gift card processing is governed by your Moneris Gift Program Agreement with Moneris. Your Loyalty card
processing is governed by your Moneris Loyalty Program Agreement with Moneris. Your credit and/or debit card
processing is separately governed by the Terms and Conditions of your Moneris VISA Merchant Agreement, your Moneris
MasterCard Merchant Agreement, your Moneris Discover Merchant Agreement, your Moneris UnionPay International
Merchant Agreement, your Moneris American Express Merchant Agreement, and/or your Moneris Interac Merchant and
Terminal Agreement (collectively, the “Merchant Agreements”), as applicable with Moneris. It is the merchant’s
responsibility to ensure that proper card processing procedures are followed at all times. Please refer to your Merchant
manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The Moneris Merchant Operating
Manual is available for free download at moneris.com/support.
Contents
1
2
3
INTRODUCTION ......................................................................................................................... 1
1.1
Introduction
1
1.2
Before you get started
1.2.1
Store administrator user: before you get started
1.2.2
Non-administrator user: before you get started
1
2
2
1.3
Activating your Merchant Resource Center store
3
1.4
Ready to use the Merchant Resource Center?
4
MERCHANT RESOURCE CENTER BASICS ................................................................................ 5
2.1
Logging into the Merchant Resource Center
2.1.1
The Merchant Resource Center main page
2.1.2
The menu bar
2.1.3
Available store features
5
6
6
7
2.2
Accessing context-sensitive help
7
2.3
Using the search fields
7
2.4
Logging out of the Merchant Resource Center
8
2.5
Need to reset your login password?
8
2.6
Configuring your security questions and answers
9
2.7
Switching between Canadian/U.S. Merchant Resource Center
10
2.8
General guidelines for performing transactions
11
POS HARDWARE...................................................................................................................... 12
3.1
4
Moneris iPP320 PINpad
3.1.1
Setting up the iPP320 PINpad
3.1.2
Card entry options
12
14
19
VIRTUAL TERMINAL ................................................................................................................ 22
4.1
Purchase with debit/credit card
4.1.1
Purchase with debit/credit card: iPP320 PINpad
23
24
iii
Contents
4.1.2
4.1.3
4.1.4
4.1.5
iv
Purchase with debit/credit card: iPP320 (manual card entry)
Purchase with debit/credit card: unencrypted MSR
Purchase with debit/credit card: Vault profile
Purchase with debit/credit card: keyed entry
25
26
27
28
4.2
Purchase with cash
30
4.3
Group Purchase with debit/credit card
31
4.4
Preauthorization with debit/credit card
33
4.4.1
Preauthorization with debit/credit card: iPP320 PINpad
34
4.4.2
Preauthorization with debit/credit card: iPP320 PINpad (manual
card entry)
35
4.4.3
Preauthorization with debit/credit card: unencrypted MSR
37
4.4.4
Preauthorization with debit/credit card: Vault profile
38
4.4.5
Preauthorization with debit/credit card: keyed entry
40
4.5
Reauthorization with debit/credit card
42
4.6
Capturing a debit/credit Preauthorization
43
4.7
Capturing a debit/credit Reauthorization
45
4.8
Voice Authorization-Advice with debit/credit card
47
4.8.1
Voice Authorization-Advice with debit/credit card: unencrypted
MSR
48
4.8.2
Voice Authorization-Advice with debit/credit card: keyed entry
49
4.9
Void with debit/credit card
50
4.10
Refund with debit/credit card
51
4.11
Refund with cash
52
4.12
Independent Refund with debit/credit card
53
4.12.1 Independent Refund with debit/credit card: iPP320 PINpad 54
4.12.2 Independent Refund with debit/credit card: iPP320 PINpad
(manual card entry)
55
4.12.3 Independent Refund with debit/credit card: unencrypted MSR 56
4.12.4 Independent Refund with debit/credit card: Vault profile
57
4.12.5 Independent Refund with debit/credit card: keyed entry
58
4.13
Card Verification with debit/credit card
4.13.1 Card verification with debit/credit card: unencrypted MSR
4.13.2 Card Verification with debit/credit card: keyed entry
59
60
61
4.14
Chip initialization
62
Merchant Resource Center User Manual
Contents
4.15
Optional procedures: debit/credit cards
4.15.1 When purchasing card identified
4.15.2 Adding level 2/3 details to debit/credit (Preauthorization)
Capture
4.15.3 Adding level 2/3 details to debit/credit (Reauthorization)
Capture
4.15.4 Cardholder prompts: iPP320 PINpad
4.15.5 Cardholder prompts: iPP320 PINpad, manual card entry
63
63
64
66
68
71
5
PRINTING/E-MAILING A RECEIPT.......................................................................................... 73
6
ORDER HISTORY ...................................................................................................................... 74
6.1
7
Accessing a transaction's "Order History" page
74
MONERIS GIFT/LOYALTY CARD PROGRAMS....................................................................... 78
7.1
Purchase with gift card
7.1.1
Purchase with gift card: unencrypted MSR
7.1.2
Purchase with gift card: keyed entry
80
81
82
7.2
Void with gift card
83
7.3
Refund with gift card
84
7.4
Independent Refund with gift card
7.4.1
Independent Refund with gift card: unencrypted MSR
7.4.2
Independent Refund with gift card: keyed entry
85
86
87
7.5
Loyalty Purchase: awarding loyalty points
7.5.1
Loyalty Purchase: awarding loyalty points for associated
debit/credit Purchase
7.5.2
Loyalty Purchase: awarding loyalty points for associated
debit/credit Purchase (gift/loyalty card Activation)
7.5.3
Loyalty Purchase: awarding loyalty points for associated
debit/credit Voice Authorization-Advice
7.5.4
Loyalty Purchase: awarding loyalty points for associated cash
Purchase
7.5.5
Loyalty Purchase: awarding loyalty points for associated gift
Purchase
7.5.6
Loyalty Preauthorization: allocating points for associated
debit/credit Preauthorization
7.5.7
Loyalty Capture: awarding loyalty points for associated
debit/credit Capture
88
Manual Redemption (dollars) with loyalty card
96
7.6
89
90
91
92
93
94
95
v
Contents
7.6.1
7.6.2
vi
Manual Redemption (dollars) with loyalty card: unencrypted
MSR
97
Manual Redemption (dollars) with loyalty card: keyed entry 98
7.7
Manual Redemption (points) with loyalty card
99
7.7.1
Manual Redemption (points) with loyalty card: unencrypted
MSR
100
7.7.2
Manual Redemption (points) with loyalty card: keyed entry 101
7.8
Loyalty Void
102
7.8.1
Loyalty Void: removing loyalty points for associated debit/credit
Void
103
7.8.2
Loyalty Void: reversing an associated gift card Purchase
103
7.8.3
Loyalty Void: reversing a loyalty Redemption
104
7.9
Loyalty Refund
7.9.1
Loyalty Refund: removing loyalty points for associated
debit/credit Refund
7.9.2
Loyalty Refund: removing loyalty points for associated cash
Refund
7.9.3
Loyalty Refund: removing loyalty points for associated gift
Refund
7.9.4
Loyalty Refund: reversing a loyalty Redemption
105
7.10
Redeeming coupon/voucher with gift/loyalty card
7.10.1 Redeeming coupon/voucher with gift/loyalty card: MSR
7.10.2 Redeeming coupon/voucher with gift/loyalty card: MSR
108
109
110
7.11
Activating and loading a gift/loyalty card
7.11.1 Activating and loading a gift/loyalty card: MSR
7.11.2 Activating and loading a gift/loyalty card: keyed entry
111
112
113
7.12
Deactivating a gift/loyalty card
7.12.1 Deactivating a gift/loyalty card: MSR
7.12.2 Deactivating a gift/loyalty card: keyed entry
114
115
116
7.13
Balance Inquiry for gift/loyalty card
7.13.1 Balance Inquiry for gift/loyalty card: MSR
7.13.2 Balance Inquiry for gift/loyalty card: keyed entry
117
118
119
7.14
Optional procedures: gift/loyalty cards
120
7.14.1 Activating a gift/loyalty card - payment with debit/credit card:
iPP320 PINpad
120
7.14.2 Activating a gift/loyalty card - payment with debit/credit card:
MSR
121
7.14.3 Activating a gift/loyalty card - payment with debit/credit card:
keyed entry
122
Merchant Resource Center User Manual
106
106
107
107
Contents
7.14.4
7.14.5
7.14.6
7.14.7
8
9
10
Activating a gift/loyalty card - payment with cash
Balance due for gift dollars transaction
Balance due for loyalty dollars transaction
Balance due for loyalty points Redemption
123
124
125
126
RECURRING BILLING ............................................................................................................. 127
8.1
Registering a recurring transaction: keyed entry
128
8.2
Managing a recurring transaction
130
8.3
Recurring transactions report
132
VAULT ..................................................................................................................................... 134
9.1
Registering a Vault profile
9.1.1
Registering a Vault profile: unencrypted MSR
9.1.2
Registering a Vault profile: keyed entry
135
136
137
9.2
Managing a Vault profile
138
9.3
Vault report
140
9.4
Hosted Vault configuration
142
REPORTS ................................................................................................................................. 143
10.1
Transactions report: debit/credit cards
144
10.2
Transactions report: grouped transactions
146
10.3
Transactions report: gift/loyalty cards
147
10.4
Managed account updater report
149
10.5
Batches report: debit/credit and gift/loyalty cards
151
11
END-OF-DAY PROCEDURE ................................................................................................... 153
12
MANAGING YOUR OWN USER PROFILE ............................................................................ 154
12.1
Modifying your user profile's login information
12.1.1 Modifying your login password
12.1.2 Modifying your security questions/answers
12.1.3 Modifying your registered e-mail address
155
155
156
156
12.2
Modifying your user profile's default transaction settings
12.2.1 Setting your Merchant Resource Center default page
157
157
vii
Contents
12.2.2
12.2.3
12.2.4
12.2.5
12.2.6
12.2.7
12.3
13
viii
Setting your default card entry method
158
Setting your default electronic commerce indicator
159
Setting your default display language
159
Setting your default PINpad com port number
160
Setting the default headers/fields to include your transaction
report summaries
161
Setting the headers/fields to include reports that you export to a
CSV-format file
162
Viewing your login history
163
ADMIN: MANAGING STORE SETTINGS/OTHER USER PROFILES.................................... 164
13.1
Adding a new user profile
165
13.2
Modifying a user profile
13.2.1 Modifying a user profile's first name/last name data
13.2.2 Modifying a user profile's password
13.2.3 Modifying a user profile's user permissions
13.2.4 Modifying a user profile's admin access level
166
166
167
168
169
13.3
Deactivating a user profile
170
13.4
Notification settings
13.4.1 Adding an e-mail address to the notification list
13.4.2 Removing an e-mail address from the notification list
171
171
171
13.5
Store settings
13.5.1 Automated logout setting
13.5.2 Batch close time setting
13.5.3 Cash payments setting
13.5.4 PCI mode setting
13.5.5 Receipt details setting
13.5.6 Tip setting: iPP320 PINpad
13.5.7 API token: regenerating the token
13.5.8 Asynchronous transaction response setting
13.5.9 Multi-store login status
13.5.10 Managed account updater setting
13.5.11 Apple Pay In-App Configuration
172
172
172
173
173
174
174
175
176
176
177
178
13.6
Multi-store login configuration
180
13.6.1 Linking a child store to the master store
181
13.6.2 Unlinking a child store from the master store
182
13.6.3 Switching from one linked store to another linked store through
multi-store login
182
Merchant Resource Center User Manual
Contents
14
13.7
Audit logs
13.7.1 Access violations log: viewing
13.7.2 Admin changes log
13.7.3 User changes log
13.7.4 Login history
183
183
184
184
185
13.8
IP access
13.8.1 Restricting store access to specific IP address(es)
13.8.2 Blocking an IP address when IP restrictions enforced
186
186
187
13.9
Web integration options
13.9.1 DirectPost configuration
13.9.2 Hosted PayPage configuration
13.9.3 Hosted tokenization
188
189
190
191
APPENDIX ............................................................................................................................... 192
14.1
Payment/transaction fields
192
14.2
Electronic commerce indicator (ECI)
194
14.3
Permissions
14.3.1 Admin access level
14.3.2 User permissions
195
195
197
14.4
Managed account updater service
202
14.5
Level 2/3 reporting
203
14.6
Address verification service (AVS)
204
14.7
Using the Merchant Resource Center store in a test environment
14.7.1 Test Card Numbers
205
206
14.8
Assistance and resources
207
ix
1
Introduction
1.1
Introduction
Powered by the Moneris Gateway, the Moneris Merchant Resource Center™ is a Webbased point-of-sale (POS) solution that enables you to process financial transactions
securely in real time and/or a batch environment. Through the Merchant Resource
Center you can also monitor transactions, pull reports, and reconcile batches.
1.2
Before you get started
Before you can process financial transactions on the Merchant Resource Center, there
are several steps that you need to follow, particularly if you intend to function as a store
administrator (see below).
Administrator users versus non-administrator users
Administrators have special responsibilities and access to functions that should be
available to regular users. For example, as an administrator, you would normally
perform duties such as adding and deleting user profiles and configuring optional
settings that affect all users logging into your Merchant Resource Center store.
If you intend to use the Merchant Resource Center as an administrator,
see Store administrator user: before you get started (page 2).
If you intend to use the Merchant Resource Center as a non-administrator user,
see Non-administrator user: before you get started (page 2).
1
1
Introduction
1.2.1
Store administrator user: before you get started
1. Ensure that your hardware meets or exceeds the following requirements:
Internet-accessible computer.
Web browser: Internet Explorer 8 or higher with cookies enabled.
Internet connection (high speed recommended).
If you are connecting an iPP320 PINpad and/or unencrypted magnetic stripe
reader:
On the computer to which you will connect the iPP320 PINpad and
process transactions, you will need full admin permissions for your user
account and the Java platform installed and enabled (free download
available from java.com).
2. If you are activating a Merchant Resource Center store, ensure that you have your
Moneris Merchant ID and Store ID (refer to your Moneris Welcome e-mail for
these IDs).
3. Do one of the following:
If you have all the required elements, go to step 4.
If you do not have the required elements, please at 1-866-319-7450
or e-mail [email protected]
4. Determine your setup requirements:
1.2.2
If your store is not yet activated, proceed to Activating your Merchant
Resource Center store (page 3).
If your store is already activated, proceed to Ready to use the Merchant
Resource Center? (page 4).
Non-administrator user: before you get started
1. Obtain your login credentials (store ID and password) from your store
administrator.
2. Proceed to Ready to use the Merchant Resource Center? (page 4).
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1
1.3
Introduction
Activating your Merchant Resource Center store
Follow the steps below to activate your Merchant Resource Center store.
1. Visit moneris.com/activate.
2. In the Moneris Merchant ID and Moneris Store ID fields, enter your Merchant ID
and Store ID (refer to your Moneris Welcome e-mail for these IDs).
3. Click on the Next button.
4. In the First Name and Last Name fields, enter your first name and last name.
5. In the Username and Password/Password Confirm fields, enter the username
and password under which you want to sign into your store.
Note: The password must adhere to these restrictions (password fields are case
sensitive): include 7-16 characters; start with a letter; and contain a
number.
You must change your password periodically. If your password expires, you
will be prompted to create a new password.
6. Click on the Next button.
7. Select and answer the three security questions from the Question/Answer #
drop-down lists.
Note: Periodically you will be prompted to answer one of the questions when
logging in.
8. In the Email Address field, enter your e-mail address.
Note: Should you ever need to have your password reset, a temporary password
will be sent to this address.
9. Click on the Complete Activation button.
10. When a "Congratulations!" page displays, it means your Merchant Resource
Center store is activated.
Important! Passwords should be kept confidential and not shared with any one.
Change your password immediately if you have any reason to believe that
someone else has access to it or has tried to log into your account (see page 155).
11. Proceed to Ready to use the Merchant Resource Center? (page 4).
3
1
Introduction
1.4
Ready to use the Merchant Resource Center?
1. Do any of the following depending on your requirements:
If you need to set up a new iPP320 PINpad, proceed to page 14.
If you do not need to set up any POS hardware (e.g., iPP320 PINpad), go to
step 2.
2. Learn more about some of the Merchant Resource Center features by reading
through the sections listed below:
Note: Some of the features referenced in this manual will not necessarily be visible
or accessible on your own Merchant Resource Center store. The features
that are visible/accessible to you during your login session are dependent
on the setup of your merchant account, the permissions for which your
store administrator has configured your user profile, and the store settings
as configured by your administrator.
To log in/log out from the Merchant Resource Center and learn about some of
the basic features, see page 5.
To perform financial transactions with debit/credit cards, see page 22.*
To perform financial transactions with gift/loyalty cards, including
activating/deactivating cards, see page 78.
To set up/manage recurring transactions, see page 127.
To set up/manage Vault profiles, see page 134.
To generate financial transaction reports, see page 143.
To configure the settings/preferences for your own user profile, see page 153.
To use the Merchant Resource Center in a test environment, see page 205.
3. If you are acting as the store administrator, configure the appropriate store
settings as desired (see page 164).
Important!
As a security precaution, you should configure the auto-logout
setting so that any user is automatically logged out after a specified period of
inactivity (see page 172).
4
Moneris Merchant Resource Center User Manual
2
Merchant Resource Center basics
2.1
Logging into the Merchant Resource Center
Follow the steps below to log in/start a new session on the Merchant Resource Center.
1. Visit http://www3.moneris.com/mpg/.
2. Wait for the "Merchant Resource Center" login page (shown below) to display:
3. Enter your credentials in the fields Username, Store ID, and Password.
Note: You must have a valid user ID (username) and password to access the
Merchant Resource Center.
Important! Passwords should be kept confidential and not shared with any one.
Change your password immediately if you have any reason to believe that
someone else has access to it or has tried to log into your account (see page 155).
4. Click on the Submit button.
Note: You must change your password periodically. If your password expires, you
will be prompted to create a new password.
If prompted to select/answer three security questions, see page 9.
If prompted to change your password, enter the new password, and click on
the Submit button.
Note: The password (password fields are case sensitive) must include 7-16
characters; start with a letter; contain a number; and cannot be the
same as the previous 4 passwords.
If prompted to answer a security question, answer it, and click on the Submit
button (or Change Password button).
5. When the "Merchant Resource Center" main page displays (see page 6), you have
successfully logged in.
5
2
Merchant Resource Center basics
2.1.1
The Merchant Resource Center main page
When you log in for the first time, the Merchant Resource Center main page (shown
below) will display.
Note: The main page will always display unless you change your default page (see page
157).
2.1.2
The menu bar
Once you are logged into the Merchant Resource Center, you will see the menu bar
(shown here) displayed near the top of the screen.
The menu bar lists the features for which your store has been enabled (for a list
of menu bar-accessible features, see page 7).
Using the menu bar
To access the functions/transactions associated with a menu-accessible feature, do the
following:
1. Click on the feature that you want to use (e.g., to use the virtual terminal feature,
click on Terminal on the menu bar).
2. Once the associated sub-menu bar displays (shown here), click on the function/
transaction that you want to access (e.g., to do a debit/credit Purchase, click on
Purchase).
3. When the "Purchase" page is displayed, you may perform the transaction.
6
Moneris Merchant Resource Center User Manual
2
2.1.3
Merchant Resource Center Basics
Available store features
The table below lists the Merchant Resource Center features that accessible from the
menu bar (see page 6).
Note: Only the features for which your Merchant Resource Center store has been enabled
will be accessible and/or visible.
2.2
Feature
Description
Admin
Administrative functions (see page 164).
Reports
Transaction and batch reports (see page 143).
Terminal
Virtual terminal (see page 22).
Recurring
Recurring billing (see page 127).
Gift/Loyalty
Moneris Gift/Loyalty (see page 78).
Vault
Vault (see page 134).
Help
Context-sensitive online help (see page 7).
Firstname_Lastname
Managing your own user profile (see page 154).
Accessing context-sensitive help
Context-sensitive onscreen help may be accessed from any Merchant Resource Center
page.
1. To access the help, click on Help on the menu bar.
2.3
Using the search fields
When entering data in a Merchant Resource Center search field, please note:
Search fields are not case sensitive.
Note: Password fields are case sensitive.
You may key in just a portion of a name (e.g., if you key in "mon" or "eris" or
"Neri," the system retrieves "Moneris" in all instances).
7
2
Merchant Resource Center basics
2.4
Logging out of the Merchant Resource Center
Follow the steps below to end your session and log out of the Merchant Resource Center.
1. On the menu bar, click on Firstname_Lastname > Log out.
2. When the Merchant Resource Center login page displays (see page 5), it means
you have successfully logged out.
2.5
Need to reset your login password?
1. Start on the Merchant Resource Center login page (visit
http://www3.moneris.com/mpg/ ).
2. Click on the Forgot Password? button.
3. On the "Password Reset" page, enter your credentials in the Username and Store
ID fields.
4. Click on the Submit button.
5. Answer the security question (enter the answer in the field), and click on the
Submit button.
Note: If you cannot remember the answer to your security question, contact your
store administrator and request that they reset your password. If you are
the store administrator and you cannot remember your security question,
contact [email protected] ).
6. Click on the Close Window button.
7. Wait for the temporary password to be e-mailed to you.
8. Log into the Merchant Resource Center (enter your username and the temporary
password that was e-mailed to you).
Note: You will be prompted to change the temporary password.
8
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2.6
Merchant Resource Center Basics
Configuring your security questions and answers
The questions and answers that you configure will be used to identify you in the event
that you forget your password. (Periodically you may be prompted to answer a question
when logging in.)
1. Select three questions from the Choose security question # drop-down list, and
enter an answer in the corresponding Security Answer fields.
Note: Each question and answer must be between 6 and 90 characters long, and
each question and answer must be different from the other
questions/answers.
2. In the Email Address field, enter your e-mail address.
Note: In the event that you need to have your login password reset, a temporary
password will be sent to this address.
3. Click on the Save Security Questions button.
4. When the "Merchant Resource Center" main page displays (see page 6), you have
successfully logged in.
9
2
Merchant Resource Center basics
2.7
Switching between Canadian/U.S. Merchant
Resource Center
Follow the steps below to switch between the Canadian Merchant Resource Center and
U.S. Merchant Resource Center.
Note: You may switch between the Merchant Resource Centers regardless of whether you
are logged into one or both (to access a Merchant Resource Center store, you must
always login using the credentials for your store).
To switch to the "Canada English" login page:
1. On the menu bar, click on the the Canada - English icon.
2. Wait for the "Merchant Resource Center" page to display.
3. Confirm that the
icon is displayed on the menu bar.
To switch to the Canada French login page:
1. On the menu bar, click on the Canada - French icon.
2. Wait for the "Centre de ressources aux commerçants" page to display.
3. Confirm that the
icon is displayed on the menu bar.
To switch to the U.S. English login page:
1.
On the menu bar, click on the USA Website icon.
2.
Wait for the "Merchant Resource Center" page to display.
3. Confirm that the
10
icon is displayed on the menu bar..
Moneris Merchant Resource Center User Manual
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2.8
Merchant Resource Center Basics
General guidelines for performing transactions
A financial transaction involves the transfer of funds between a cardholder's account
and your own business account.
4. Select the transaction to be processed (e.g., Terminal > Purchase or Terminal >
Refund).
5. Select a payment method/card entry method.
6. Capture the card data (e.g., manually enter data in Merchant Resource Center
fields, or use a connected PINpad or other supported POS device to capture the
data).
If an iPP320 PINpad is connected, ensure that the cardholder follows any
prompts that are displayed.
7. Wait for the Merchant Resource Center to display an APPROVED or DECLINED
response.
8. Print/e-mail a transaction receipt.
11
3
POS hardware
3.1
Moneris iPP320 PINpad
The Moneris iPP320 PINpad can be used to process card-present transactions from your
Merchant Resource Center store.
To set up an iPP320 PINpad to work with your Merchant Resource Center store,
see Setting up the iPP320 PINpad (page 14).
7
8
1
9
2
3
4
5
6
For names and descriptions of the labelled areas on the iPP320 PINpad, see page 13.
12
Moneris Merchant Resource Center User Manual
3
POS hardware
To see the labelled areas on the iPP320 PINpad, see page 12.
Label
1
2
Description
Function keys (F1, F2, F3, and F4)
Select the option displayed above the key.
Alpha-Numeric keys
Cancel key (red)
3
4
5
6
Clear message displayed on the iPP320 PINpad.
Cancel transaction.
Correct key (yellow)
Clear data entered on the iPP320 PINpad.
OK / Enter key (green)
Submit data, or acknowledge a message on the iPP320 PINpad.
Chip Reader (slot at the bottom of the iPP320 PINpad)
See page 19.
Contactless Reader Indicator (green flashing light)
7
8
9
Four lights flash: The reader is capturing card data (see page 20).
No lights flash: The reader is idle.
Display Screen/Contactless Reader
"WELCOME/BONJOUR" screen displays when the iPP320 PINpad is idle.
Magnetic Stripe Reader (slot along the side of iPP320 PINpad)
See page 19.
13
3
POS hardware
3.1.1
Setting up the iPP320 PINpad
1. Please confirm that you received the following from Moneris:
iPP320 PINpad (see page 12).
PINpad cable: 1 x USB cable and/or 1 x serial cable and a power cable.
2. Do one of the following:
If any of the above required elements are missing, contact us at 1-866-3197450 or e-mail [email protected]
If you have all the required elements, go to step 3.
3. Ensure that your Merchant Resource Center store is activated and you have your
store's login credentials.
4. On the computer to which you will connect the iPP320 PINpad, ensure that you
have:
Full admin permissions for your user account.
Internet connection (high speed recommended).
Java platform installed and enabled (free download available from java.com).
5. Do one of the following depending on how you intend to connect the iPP320
PINpad to your computer:
14
If you want to use an USB cable to connect the iPP320 to your computer,
proceed to Using a USB cable (page 15).
If you want to use a serial cable to connect the iPP320 to your computer,
proceed to Using a serial cable (page 16).
Moneris Merchant Resource Center User Manual
3
POS hardware
Using a USB cable
1. Download and install the iPP320 USB driver
a. Visit https://esqa.moneris.com/connect/en/download/drivers/index.html.
b. Click on IPP320 USB driver, and then save the zip file to your computer.
c. Unzip and extract the executable (.exe) file, then click on it to begin the
installation process.
d. Continue clicking Next when prompted, then click on Install.
e. Once the driver is installed, proceed to step 2 (Connect the USB cable to the
iPP320 PINpad and your computer) below.
2. Connect the USB cable to the iPP320 PINpad and your computer
a. Plug the USB cable into the empty port on the
underside of the iPP320 PINpad.
b. Fold the latch down and press to secure the
cable connection to the iPP320 PINpad.
c. Plug the USB connector into a USB port on your
computer.
d. Wait while the iPP320 PINpad powers on.
e. When the "INIT REQUIRED" screen is displayed on
the iPP320 PINpad, proceed to Configuring the
iPP320 PINpad (page 17).
INIT REQUIRED
15
3
POS hardware
Using a serial cable
1. Connect the USB cable to the iPP320 PINpad and your computer
a. Plug the serial cable into the empty port on the
underside of the iPP320 PINpad.
b. Fold the latch down and press to secure the
cable connection.
c. Plug the power cable connector into the port at
the back of the serial cable connector.
d. Plug the serial cable connector into a serial port
on your computer.
e. Plug the power cable into a working power
outlet.
f.
Wait while the iPP320 PINpad powers on.
g. When the "INIT REQUIRED" screen displays on
the iPP320 PINpad, proceed to Configuring the
iPP320 PINpad (page 17).
16
Moneris Merchant Resource Center User Manual
INIT REQUIRED
3
3.1.1.1
POS hardware
Configuring the iPP320 PINpad
1. Access the iPP320 PINpad's "MENU" screen
a. Ensure that the "INIT REQUIRED" screen is
displayed.
b. Quickly press the white function keys in the
following sequence: F2, F1, F3, and F4.
INIT REQUIRED
c. Do one of the following:
If the "MENU" screen (shown here) is
displayed, proceed to step 2 (Configure the
iPP320 PINpad's optional settings) below.
If the "INIT REQUIRED" screen is displayed,
repeat steps 1a-b of this procedure.
MENU
DISPLAY STATUS
GISPIAY
STATUS
CONFIGURATION
2. Configure the iPP320 PINpad's optional settings
a. When the "MENU" screen displays, press F2 to
scroll to CONFIGURATION.
b. Press the green
MENU
DISPLAY STATUS
FONFIGURATION
CONFIGURATION
key to continue.
c. When the "CONFIGURATION" screen displays,
press F4 (YES).
CONFIGURATION
NO
d. Press the green
key to continue.
e. When the "LANGUAGE/LANGUE" menu displays,
select a language type:
f.
YES
YES
For English, press the F1 key (ENGL).
For French, press F4 key (FRAN).
When the "CABLE TYPE" menu displays, select a
cable type:
If you are using a USB cable, simply press the
green
key to select USB.
If you are using a serial cable, press F2 to
scroll to RS232, and then press the green
key to select it.
LANGUAGE/LANGUE
FRAN
ENGL
ENGL
USB
USB
RS232
CABLE TYPE
17
3
POS hardware
g. When the "QR-CODE" screen displays, press F4
(OFF).
QR-CODE
ON
OFF
OFF
BEEP
h. When the "BEEP" screen displays, press F1 (ON).
i.
j.
When the "PED SERIAL NUMBER 61012345"
screen displays, press the
key to continue.
PED
SERIAL NUMBER
61012345
Wait while the IPP320 PINpad reboots.
PINPAD WILL
REBOOT IN
FEW SECONDS,
PLEASE WAIT
k. When the "INIT REQUIRED" screen displays,
proceed to Initializing the iPP320 PINpad for the
first time below.
3.1.1.2
ON
ON
OFF
INIT REQUIRED
Initializing the iPP320 PINpad for the first time
1. Identify the com port that the iPP320 PINpad is using while it is connected to your
computer (this com port will be named "SAGEM TELIUM").
Note: If you are unsure about how to identify the com ports used by peripheral
devices connected to your computer, refer to the documentation for your
computer's operating system.
2. Identify the "SAGEM TELIUM" com port number.
Note: If you are unsure about how to identify com port numbers on your
computer, refer to the documentation for your computer's operating
system.
3. If you are not already logged into the Merchant Resource Center, log in now (see
page 5).
4. Configure your Merchant Resource Center com port setting (see page 160).
5. Initialize the iPP320 PINpad (see page 62).
18
If you want to enable tip prompting on the iPP320, see page 174.
Moneris Merchant Resource Center User Manual
3
3.1.2
POS hardware
Card entry options
3.1.2.1
Insert (chip cards)
1. Wait for the iPP320 PIN pad to display "SWIPE OR INSERT CARD"
or "SWIPE, TAP OR INSERT CARD".
2. The cardholder inserts their card into the iPP320 PINpad's chip
reader.
Note: Unless the iPP320 PINpad prompts otherwise, the card
should not be swiped even if it has a magnetic stripe.
3. The cardholder may be prompted to enter data, including a PIN.
4. The cardholder leaves the chip card inserted until "REMOVE CARD" displays on the
iPP320 PINpad.
Tip for proper card insertion:
Hold the iPP320 PINpad with one hand, and insert the card in the chip reader
with the other hand (this will prevent the iPP320 PIN pad's contactless reader
from inadvertently reading the card data as a contactless transaction.
Swipe (magnetic stripe cards)
3.1.2.2
Note: If the card has a chip, it must be inserted (see page 50).
1. Wait for the iPP320 PINpad to display "SWIPE OR INSERT CARD"
or "SWIPE, TAP OR INSERT CARD".
2. You or the cardholder swipes their card on the iPP320 PINpad's
magnetic stripe reader.
Note: If the card is a credit card, you should swipe the card.
If the card is a debit card, the customer will be prompted to
enter a PIN.
Tip for proper card swipe:
Hold the iPP320 PINpad with one hand, and swipe the card in the magnetic stripe
reader with the other hand (this will prevent the iPP320 PINpad's internal
contactless reader from inadvertently reading the card data).
19
3
POS hardware
3.1.2.3
Wave/tap: contactless cards
1. Wait for the iPP320 PINpad to display "SWIPE, TAP OR INSERT
CARD".
2. The cardholder taps/waves their card over the iPP320 PINpad's
display screen:
Only Purchases and Refunds can be performed as
contactless transactions.
The customer will not be prompted for a PIN.
The transaction amount must be equal to or less than the card's maximum
Contactless Dollar Value (see below).
3. The iPP320 PINpad beeps and four green lights flash when the contactless reader
is reading the card data.
* In this manual, the term "contactless card" refers to a contactless-enabled card
(supported brands include Visa®, MasterCard®, American Express®, Discover®,
and Interac®) or other items such as a key fob, mobile tag, or mobile device (e.g., a
smartphone, tablet, or smartwatch; the cardholder is responsible for any related
software on their mobile device including downloading any required apps and
loading their card information into their digital wallet).
Maximum Contactless Dollar Value (CDV)
To determine the maximum CDV for a card type, contact Moneris.
Credit cards: If a credit card is tapped for an amount that exceeds its maximum
CDV, the iPP320 PINpad will display "TAP FAILED PLEASE RETRY".
Debit cards: If a debit card is tapped for an amount that exceeds its maximum
CDV, the iPP320 PINpad will display "MUST INSERT CARD".
Tips for proper card tap/wave:
20
The card must be within 0.5 in. (1.3 cm) of the iPP320 PINpad's display screen, but
it does not have to touch it.
The card must be tapped or waved by itself. It should not be waved while in a
wallet with other cards.
Moneris Merchant Resource Center User Manual
3
3.1.2.4
POS hardware
Manual card entry
You may manually enter the card number for credit cards and some chip debit cards.
1. Initiate the debit/credit transaction (e.g., Terminal > Purchase).
2. As the payment method, select Debit/credit - Pinpad.
3. Checkmark the Enable manual card input box box.
4. For detailed instructions, see page 25 (Purchase), 35 (Preauthorization), and
page 55 (Independent Refund).
21
4
Virtual terminal
Using the virtual terminal feature, you may perform debit/credit transactions such as
Purchases, Preauthorizations, and Refunds (for full listing of available transactions, refer
to the table below).
Transaction type
card type /tender
Purchase1
debit/credit
page 23
Purchase
cash
page 30
Group Purchase
debit2/credit
page 31
Voice Authorization
debit2/credit
page 47
Preauthorization
debit2/credit
page 33
Void
debit2/credit
page 50
Refund
debit2/credit
page 51
Independent Refund
debit2/credit
page 53
Card Verification
debit2/credit
page 59
-
page 62
Chip initialization3
22
See procedure on:
1
To set up a recurring Purchase, see page 127.
2
Applies only to some chip debit cards.
3
Initializes the iPP320 PINpad.
Moneris Merchant Resource Center User Manual
4
4.1
Virtual terminal
Purchase with debit/credit card
Debit/credit card sale of goods and services.
For a listing of supported card entry methods, including the associated
procedures describing how to use them to perform this transaction, refer to the
table below:
Card entry method
See procedure on:
iPP320 PINpad
page 24
iPP320 PINpad (manual)
page 25
unencrypted MSR
page 26
Vault profile
page 27
keyed (manual) entry
page 28
23
4
Virtual terminal
4.1.1
Purchase with debit/credit card: iPP320 PINpad
Follow the steps below to perform a debit/credit Purchase by capturing debit/credit card
data (insert, tap, or swipe) with an iPP320 PINpad that is connected to your computer.
1. On the menu bar, click on Terminal > Purchase.
2. Wait for the "Purchase" page to display.
3. In the "Payment Method" area, select Debit/Credit - Pinpad from the drop-down
list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields or functions referred to in the steps
below, see Payment/transaction fields (page 192).
a. Ensure that the Enable manual card input box is unmarked.
b. In the Order ID field, optionally enter an Order ID.
c. In the Customer ID field, optionally enter a Customer ID.
d. In the Amount field, enter the Purchase amount (#.##).
5. Click on the Process Transaction button.
6. When "Establishing communication with pinpad" displays on the "Purchase"
page, wait.
7. When "Please follow prompts on pinpad" displays on the "Purchase" page, see
Cardholder prompts: iPP320 PINpad (page 68).
8. When the "APPROVED" or DECLINED" response displays on the "Purchase" page,
the transaction is complete:
24
If Moneris Loyalty is enabled and you want to award loyalty points, see
page 89.
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the transaction receipt now (see page 73).
Moneris Merchant Resource Center User Manual
4
4.1.2
Virtual terminal
Purchase with debit/credit card: iPP320 (manual card
entry)
Follow the steps below to perform a credit Purchase by manually entering (keying) credit
card data on an iPP320 PINpad that is connected to your computer.
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Terminal > Purchase.
2. Wait for the "Purchase" page to display.
3. In the "Payment Method" area, select Debit/Credit - Pinpad from the drop-down
list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields or functions referred to in the steps
below, see Payment/transaction fields (page 192).
a. Checkmark the Enable manual card input box.
b. In the Order ID field, optionally enter an Order ID.
c. In the Customer ID field, optionally enter a Customer ID.
d. In the Amount field, enter the Purchase amount (#.##).
5. Click on the Process Transaction button.
6. When "Establishing communication with pinpad" displays on the "Purchase"
page, wait.
7. When "Please follow prompts on pinpad" displays on the "Purchase" page, do the
following:
a. When "SWIPE, TAP OR INSERT CARD" (or "SWIPE OR INSERT CARD") displays on
key.
the iPP320 PINpad, key in the card number, and press the green
b. When "EXPIRY DATE MMYY" displays on the iPP320 PINpad, key in the card
expiry date (MMYY), and press the green
key.
If "PURCHASE $#.##-OK?" displays on the iPP320 PINpad, hand it to the
cardholder see Cardholder prompts: iPP320 PINpad, manual card entry on
page 71.
8. When the "APPROVED" or DECLINED" response displays on the "Purchase" page,
the transaction is complete:
If Moneris Loyalty is enabled and you want to award loyalty points, see
page 89.
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the transaction receipt now (see page 73).
25
4
Virtual terminal
4.1.3
Purchase with debit/credit card: unencrypted MSR
Follow the steps below to perform a credit Purchase by using an unencrypted magnetic
stripe reader (connected to your computer) to capture the credit card data.
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Terminal > Purchase.
2. Wait for the "Purchase" page to display.
3. In the "Payment Method" area, select Credit Card - MSR from the drop-down list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Statement Descriptor field, enter the descriptor that you want to
appear on the card statement.
If the Customer Code field displays, optionally enter a customer code.
If the Invoice Number field displays, optionally enter an invoice number.
d. In the Amount field, enter the Purchase amount (#.##).
e. In the Card Verification Digits field, enter the card verification code.
If the "Address Verification" area displays, enter the billing address data in
the Street Number, Street Name, and Zip/Postal Code fields (for a post
office box, checkmark PO Box).
To add order details, click on the Add Order Details button, and enter the
order data in the "Billing Details" and "Shipping Details" area fields.
5. Click on the Swipe Card button.
6. When "Please swipe credit card now" displays on the "Purchase" page, swipe the
card on the connected magnetic stripe reader.
If the Proceed with Level 2/3 button and the Proceed with Purchase button
display on the "Purchase" page, see When purchasing card identified (page
63).
7. When the "APPROVED" or DECLINED" response displays on the "Purchase" page,
the transaction is complete:
26
If Moneris Loyalty is enabled and you want to award loyalty points,
see page 89.
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the transaction receipt now (see page 73).
Moneris Merchant Resource Center User Manual
4
4.1.4
Virtual terminal
Purchase with debit/credit card: Vault profile
Follow the steps below to perform a credit Purchase by sourcing credit card data from a
Vault profile.
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Terminal > Purchase.
2. Wait for the "Purchase" page to display.
3. In the "Payment Method" area, select Vault Profile - Keyed Entry from the dropdown list.
4. In the "Payment Details" area, do the following:
a. In the Data Key field, enter the data key of the Vault profile from which you
want to source the card data.
b. Click on the Verify Data Key button.
c. Confirm that the Credit Card Number, Expiry Date, and CVD fields are
populated with the correct card data.
If the "Address Verification" area displays, confirm that the Street
Number, Street Name, and Zip/Postal Code fields are populated with the
correct billing address data.
5. In the "Payment Details" area, fill in the remaining fields:
Note: For more information about the fields or functions referred to in the steps
below, see Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Statement Descriptor field, enter a descriptor for the card statement.
d. In the Amount field, enter the Purchase amount (#.##).
e. From the ECI Indicator drop-down list, select an e-commerce descriptor.
To add order details, click on the Add Order Details button, and enter the
order data in the "Billing Details" and "Shipping Details" area fields.
6. Click on the Process Transaction button.
7. When the "APPROVED" or DECLINED" response displays on the "Purchase" page,
the transaction is complete:
If Moneris Loyalty is enabled and you want to award loyalty points, see
page 89.
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the transaction receipt now (see page 73).
27
4
Virtual terminal
4.1.5
Purchase with debit/credit card: keyed entry
Follow the steps below to perform a credit Purchase by manually entering (keying) credit
card data on an iPP320 PINpad that is connected to your computer.
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Terminal > Purchase.
2. Wait for the "Purchase" page to display.
3. In the "Payment Method" area, select Credit card - Keyed Entry from the dropdown list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Statement Descriptor field, enter the descriptor that you want to
appear on the card statement.
If the Customer Code field displays, optionally enter a customer code.
If the Invoice Number field displays, optionally enter an invoice number.
d. In the Amount field, enter the Purchase amount (#.##).
e. In the Credit Card Number field, enter the card account number.
f.
In the Expiry Date field, enter the card expiry date (MMYY).
g. In the Card Verification Digits field, enter the card verification code.
h. From the ECI Indicator drop-down list, select an e-commerce descriptor.
If the "Address Verification" area displays, enter the billing address data in
the Street Number, Street Name, and Zip/Postal Code fields (for a post
office box, checkmark PO Box).
To add order details, click on the Add Order Details button and enter the
order data in the "Billing Details" and "Shipping Details" area fields.
5. Click on the Process Transaction button.
If the Proceed with Level 2/3 button and Proceed with Purchase button
display on the "Purchase" page, see When purchasing card identified (p. 63).
6. When the "APPROVED" or DECLINED" response displays on the "Purchase" page,
the transaction is complete:
28
Moneris Merchant Resource Center User Manual
4
Virtual terminal
If Moneris Loyalty is enabled and you want to award loyalty points, see
page 89.
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the transaction receipt now (see page 73).
29
4
Virtual terminal
4.2
Purchase with cash
Cash sale of goods and services. Follow the steps below to perform a cash Purchase by
manually entering (keying) the transaction data in the Merchant Resource Center fields.
1. On the menu bar, click on Terminal > Purchase.
2. Wait for the "Purchase" page to display.
3. In the "Payment Method" area, select Cash from the drop-down list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Amount field, enter the Purchase amount (#.##).
d. In the Amount Tendered field, optionally enter the dollar amount tendered by
the customer.
Note: The Change Due field will automatically display the dollar amount
owed to the customer.
5. Click on the Complete button.
6. When the "APPROVED" response displays on the "Purchase" page, the transaction
is complete:
30
If Moneris Loyalty is enabled and you want to award loyalty points, see
page 92.
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the transaction receipt now (see page 73).
Moneris Merchant Resource Center User Manual
4
4.3
Virtual terminal
Group Purchase with debit/credit card
Follow the steps below to perform two or more credit Purchases simultaneously by
manually entering (keying) credit card data in the Merchant Resource Center fields.
Note: Some chip debit cards may be used for any transaction(s) in the group.
1. On the menu bar, click on Terminal > Group Purchase.
2. Wait for the "Group Purchase" page to display.
3. Enter the payment details for the Purchase that you want to add to the group:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Amount field, enter the Purchase amount amount (#.##).
d. In the Credit Card Number field, enter the card account number.
e. In the Expiry Date field, enter the card expiry date (MMYY).
f.
In the Card Verification Digits field, enter the card verification code.
g. Click on the Add Transaction to Group button.
h. From the ECI drop-down list, select an e-commerce descriptor.
i.
Click on the Add Transaction to Group button.
4. When the new transaction is displayed on the "Group Purchase" page, do one of
the following:
To add another Purchase to the group, repeat step 3.
To continue without adding another Purchase to the group, go to step 5.
5. Click on the Process Transactions button.
6. When the group ticket number (e.g., "Group Ticket # : 12345678123456") is
displayed on the page, click on the View Results button.
7. When the "Group Transaction Reports" page displays, refer to the "Transaction
List" and confirm that each Purchase was "APPROVED" or "DECLINED".
8. Do the following:
31
4
Virtual terminal
a. In the "Transaction List" area, click on the Order ID (see "ORDER ID" column) of
one of the Purchase transactions.
b. When the transaction's "Order History" page displays, print/e-mail the
transaction receipt (see page 73).
c. Repeat step 8 for any remaining Purchase listed in the "Transaction List" area.
32
Moneris Merchant Resource Center User Manual
4
4.4
Virtual terminal
Preauthorization with debit/credit card
Preauthorizes an amount on a credit card.
Note: Some chip debit cards may be used for this transaction.
For a listing of supported card entry methods, including the associated
procedures describing how to use them to perform this transaction, refer to the
table below:
Card entry method
See procedure on:
iPP320 PINpad
page 34
iPP320 PINpad (manual)
page 35
unencrypted MSR
page 37
Vault profile
page 38
keyed (manual) entry
page 40
33
4
Virtual terminal
4.4.1
Preauthorization with debit/credit card: iPP320 PINpad
Preauthorizes an amount on a credit card. Follow the steps below to perform a credit
Preauthorization by capturing credit card data (insert or swipe) with an iPP320 PINpad
that is connected to your computer.
Note: Some chip debit cards may be used for this transaction.
Important!
To receive the funds for this transaction, you must perform a debit/credit
Capture at a later time (see Capturing a debit/credit Preauthorization on page 43).
1. On the menu bar, click on Terminal > Preauth.
2. Wait for the "Preauth" page to display.
3. In the "Payment Method" area, select Debit/Credit - Pinpad from the drop-down
list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Amount field, enter the Preauthorization amount (#.##).
5. Click on the Process Transaction button.
6. When "Establishing communication with pinpad" displays on the "Preauth" page,
wait.
7. When "Please follow prompts on pinpad" displays on the "Preauth" page, see
Cardholder prompts: iPP320 PINpad (page 68).
8. When the "APPROVED" or DECLINED" response displays on the "Preauth" page, the
transaction is complete:
34
If Moneris Loyalty is enabled and you want to allocate loyalty points, see
page 94.
If Moneris Loyalty is not enabled or it is but you want to bypass allocating
points, print/e-mail the transaction receipt now (see page 73).
Moneris Merchant Resource Center User Manual
4
4.4.2
Virtual terminal
Preauthorization with debit/credit card: iPP320 PINpad
(manual card entry)
Preauthorizes an amount on a credit card. Follow the steps below to perform a credit
Preauthorization by manually entering (keying) the credit card data on an iPP320 PINpad
that is connected to your computer.
Note: Some chip debit cards may be used for this transaction.
Important!
To receive the funds for this transaction, you must perform a debit/credit
Capture at a later time (see page 43).
1. On the menu bar, click on Terminal > Preauth.
2. Wait for the "Preauth" page to display.
3. In the "Payment Method" area, select Debit/Credit - Pinpad from the drop-down
list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. Checkmark the Enable manual card input box.
b. In the Order ID field, optionally enter an Order ID.
c. In the Customer ID field, optionally enter a Customer ID.
d. In the Amount field, enter the Preauthorization amount (#.##).
5. Click on the Process Transaction button.
6. When "Establishing communication with pinpad" displays on the "Preauth" page,
wait.
7. When "Please follow prompts on pinpad" displays on the "Preauth" page, do the
following:
a. When "SWIPE OR INSERT CARD" displays on the iPP320 PINpad, key in the card
key.
number, and press the green
b. When "EXPIRY DATE MMYY" displays on the iPP320 PINpad, key in the card
expiry date (MMYY), and press the green
key.
c. When "APPROVED THANK YOU OBTAIN CARD" displays on the iPP320 PINpad,
press the green
key.
8. When the "APPROVED" or DECLINED" response displays on the "Preauth" page, the
transaction is complete:
35
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Virtual terminal
36
If Moneris Loyalty is enabled and you want to allocate loyalty points, see p. 94.
If Moneris Loyalty is not enabled or it is but you want to bypass allocating
points, print/e-mail the transaction receipt now (see page 73).
Moneris Merchant Resource Center User Manual
4
4.4.3
Virtual terminal
Preauthorization with debit/credit card: unencrypted MSR
Preauthorizes an amount on a credit card. Follow the steps below to perform a credit
Preauthorization by using an unencrypted magnetic stripe reader (connected to your
computer) to capture credit card data.
Note: Some chip debit cards may be used for this transaction.
Important!
To receive the funds for this transaction, you must perform a debit/credit
Capture at a later time (see page 43).
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Terminal > Preauth.
2. Wait for the "Preauth" page to display.
3. In the "Payment Method" area, select Credit Card - MSR from the drop-down list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Statement Descriptor field, enter the descriptor that you want to
appear on the card statement.
If the Customer Code field displays, optionally enter a customer code.
If the Invoice Number field displays, optionally enter an invoice number.
d. In the Amount field, enter the Preauthorization amount (#.##).
e. In the Card Verification Digits field, enter the card verification code.
If the "Address Verification" area displays, enter the billing address data in
the Street Number, Street Name, and Zip/Postal Code fields (for a post
office box, checkmark PO Box).
To add order details, click on the Add Order Details button, and enter the
order data in the "Billing Details" and "Shipping Details" area fields.
5. Click on the Swipe Card button.
6. When "Please swipe credit card now" displays on the "Preauth" page, swipe the
card on the connected magnetic stripe reader.
7. When the "APPROVED" or DECLINED" response displays on the "Preauth" page, the
transaction is complete:
If Moneris Loyalty is enabled and you want to allocate loyalty points, see p. 94.
If Moneris Loyalty is not enabled or it is but you want to bypass allocating
points, print/e-mail the transaction receipt now (see page 73).
37
4
Virtual terminal
4.4.4
Preauthorization with debit/credit card: Vault profile
Preauthorizes an amount on a credit card. Follow the steps below to perform a credit
Preauthorization by sourcing credit card data from a Vault profile.
Note: Some chip debit cards may be used for this transaction.
Important!
To receive the funds for this transaction, you must perform a debit/credit
Capture at a later time (see page 43).
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Terminal > Preauth.
2. Wait for the "Preauth" page to display.
3. In the "Payment Method" area, select Vault Profile - Keyed Entry from the dropdown list.
4. In the "Payment Details" area, do the following:
a. In the Data Key field, enter the data key key of the Vault profile from which
you want to source the card data.
b. Click on the Verify Data Key button.
c. Confirm that the Credit Card Number, Expiry Date , and CVD fields are
populated with the correct card data.
If the "Address Verification" area displays, confirm that the Street
Number, Street Name, and Zip/Postal Code fields are populated with the
correct address data.
5. In the "Payment Details" area, fill in the remaining fields:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Statement Descriptor field, enter a descriptor for the card statement.
d. In the Amount field, enter the Preauthorization amount (#.##).
e. From the ECI Indicator drop-down list, select an e-commerce descriptor.
To add order details, click on the Add Order Details button, and enter the
order data in the "Billing Details" and "Shipping Details" area fields.
6. Click on the Process Transaction button.
7. When the "APPROVED" or DECLINED" response displays on the "Preauth" page, the
transaction is complete:
38
Moneris Merchant Resource Center User Manual
4
Virtual terminal
If Moneris Loyalty is enabled and you want to allocate loyalty points, see
page 94.
If Moneris Loyalty is not enabled or it is but you want to bypass allocating
points, print/e-mail the transaction receipt now (see page 73).
39
4
Virtual terminal
4.4.5
Preauthorization with debit/credit card: keyed entry
Preauthorizes an amount on a credit card. Follow the steps below to perform a credit
Preauthorization by manually entering (keying) credit card data in the Merchant
Resource Center fields.
Note: Some chip debit cards may be used for this transaction.
Important!
To receive the funds for this transaction, you must perform a debit/credit
Capture at a later time (see page 43).
1. On the menu bar, click on Terminal > Preauth.
2. Wait for the "Preauth" page to display.
3. In the "Payment Method" area, select Credit card - Keyed Entry from the dropdown list.
4. In the "Payment Details" area, fill in the appropriate fields:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Statement Descriptor field, enter the descriptor that you want to
appear on the card statement.
If the Customer Code field displays, optionally enter a customer code.
If the Invoice Number field displays, optionally enter an invoice number.
d. In the Amount field, enter the Preauthorization amount (#.##).
e. In the Credit Card Number field, enter the card account number.
f.
In the Expiry Date field, enter the card expiry date (MMYY).
g. In the Card Verification Digits field, enter the card verification code.
h. From the ECI Indicator drop-down list, select an e-commerce descriptor.
If the "Address Verification" area displays, enter the billing address in the
Street Number, Street Name, and Zip/Postal Code fields (for a post office
box, checkmark PO Box).
To add order details, click on the Add Order Details button, and enter the
order data in the "Billing Details" and "Shipping Details" fields.
5. Click on the Process Transaction button.
6. When the "APPROVED" or DECLINED" response displays on the "Preauth" page, the
transaction is complete:
40
Moneris Merchant Resource Center User Manual
4
Virtual terminal
If Moneris Loyalty is enabled and you want to allocate loyalty points, see p. 94.
If Moneris Loyalty is not enabled or it is but you want to bypass allocating
points, process the transaction receipt now (see page 73).
41
4
Virtual terminal
4.5
Reauthorization with debit/credit card
Follow the steps below to re-authorize another hold on the unused funds of a
debit/credit Preauthorization that has already been partially captured.
Important!
To receive the funds for this transaction, you must perform a debit/credit
Capture at a later time (see page 45).
1. Retrieve the original debit/credit Preauthorization that you want to reauthorize
(see Transactions report: debit/credit cards on page 144).
2. When the Transaction report is generated, locate the original debit/credit
Preauthorization that you want to reauthorize, and then click on its
corresponding Reauth button.
3. Wait for the "Reauth" page to display, and then do the following:
Note: For more information about the fields referred to below, see
Payment/transaction fields (page 192).
a. In the Reauth Order Id field, optionally enter a Reauth Order ID.
b. In the Statement Descriptor field, enter the descriptor that you want to
appear on the card statement.
If the Customer Code field displays, optionally enter a customer code.
If the Invoice Number field displays, optionally enter an invoice number.
c. In the Amount field, enter the Reauthorization amount (#.##).
4. Click on the Process Transaction button.
5. When the "APPROVED" or DECLINED" response displays on the "Reauth" page, the
transaction is complete.
6. Print/e-mail the debit/credit Reauthorization receipt now (see page 73).
Note: Moneris Loyalty points cannot be allocated (awarded) for a Reauthorization
transaction.
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Moneris Merchant Resource Center User Manual
4
4.6
Virtual terminal
Capturing a debit/credit Preauthorization
Follow the steps below to capture a debit/credit Preauthorization (see page 33) so that
the authorized funds are transferred to your account at settlement.
Note: If you are capturing a Preauthorization that was originally performed on an
iPP320 PINpad (insert or swipe), ensure that the same iPP320 PINpad is connected
to your computer while you are performing the Capture.
1. On the menu bar, click on Terminal > Capture.
2. Wait for the "Capture/Preauth Completion" page to display.
3. In the Order ID field, enter the Order ID of the original debit/credit
Preauthorization that you want to capture.
Note: If you only have a partial Order ID, select the begins with or the ends with
radio button.
4. Click on the Locate Transaction button.
5. In the "Transaction List" area, locate the Preauthorization that you want to
capture, and then click on its corresponding Capture button.
6. Wait for the "Transaction Details" area to display, and then do the following:
Note: For more information about the fields referred to below, see
Payment/transaction fields (page 192).
a. In the Statement Descriptor field, enter the descriptor that you want to
appear on the card statement.
If the Customer Code field displays, optionally enter a customer code.
If the Invoice Number field displays, optionally enter an invoice number.
b. In the Amount field, do one of the following:
To capture the Preauthorization, enter the amount (#.##) that you want
to capture .
Note: If the Preauthorization is captured for an amount that is less than
the original Preauthorization amount, the un-captured amount
will for a period of time remain available for a subsequent
Reauthorization (see page 42).
To cancel the Preauthorization and release the funds, enter a zero-dollar
amount (0.00).
c. If the Add Level 2/3 Details button displays, do one of the following:
To add Level 2/3 details to the Capture, see page 64.
To proceed without adding level 2/3 details to the capture, go to step 8.
7. Click on the Process Transaction button.
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If "Establishing communication with pinpad" displays on the "Capture" page,
wait while the Merchant Resource Center communicates with the iPP320
PINpad (you will not need to pass the iPP320 PINpad back and forth to the
cardholder).
8. When the "APPROVED" or DECLINED" response displays on the "Capture/Preauth
Completion" page, the transaction is complete:
44
If you allocated loyalty points for the original debit/credit Preauthorization
and you now want to award the points, seepage 95.
If did not award loyalty points for the original transaction, print/e-mail the
debit/credit Capture receipt now (see page 73).
Moneris Merchant Resource Center User Manual
4
4.7
Virtual terminal
Capturing a debit/credit Reauthorization
Follow the steps below to capture a debit/credit Reauthorization (see page 42) so that
the authorized funds are transferred to your account at settlement.
Note: If you are capturing a Reauthorization that was originally a Preauthorization
performed on an iPP320 PINpad (insert or swipe), ensure that the same iPP320
PINpad is connected to your computer while you are performing the Capture.
1. On the menu bar, click on Terminal > Capture.
2. Wait for the "Capture/Preauth Completion" page to display.
3. In the Order ID field, enter the Order ID of the original debit/credit
Reauthorization that you want to capture.
Note: If you only have a partial Order ID, select the begins with or the ends with
radio button.
4. Click on the Locate Transaction button.
5. In the "Transaction List" area, locate the Reauthorization that you want to
capture, and then click on its corresponding Capture button.
6. Wait for the "Transaction Details" area to display, and then do the following:
Note: For more information about the fields referred to below, see
Payment/transaction fields (page 192).
a. In the Statement Descriptor field, enter the descriptor that you want to
appear on the card statement.
If the Customer Code field displays, optionally enter a customer code.
If the Invoice Number field displays, optionally enter an invoice number.
b. In the Amount field, do one of the following:
To capture the Reauthorization, enter the amount (#.##) that you want to
capture.
Note: If the Reauthorization is captured for an amount that is less than
the original Reauthorization amount, the un-captured amount will
for a period of time remain available for a subsequent
Reauthorization.
To cancel the Reauthorization and release the funds, enter a zero-dollar
amount (0.00).
c. If the Add Level 2/3 Details button displays, do one of the following:
To add Level 2/3 details to the Capture, see page 66.
To proceed without adding level 2/3 details to the capture, go to step 8.
7. Click on the Process Transaction button.
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If "Establishing communication with pinpad" displays on the "Capture" page,
wait while the Merchant Resource Center communicates with the iPP320
PINpad (you will not need to pass the iPP320 PINpad back and forth to the
cardholder).
8. When the "APPROVED" or DECLINED" response displays on the "Capture/Preauth
Completion" page, the transaction is complete.
9. Print/e-mail the debit/credit Capture receipt now (see page 73).
Note: Moneris Loyalty points cannot be awarded for a Reauthorization Capture
transaction.
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Moneris Merchant Resource Center User Manual
4
4.8
Virtual terminal
Voice Authorization-Advice with debit/credit card
Credit card sale of goods and services using authorization code obtained from an IVR
system.
Note: Some chip debit cards may be used for this transaction.
For a listing of supported card entry methods, including the associated
procedures describing how to use them to perform this transaction, refer to the
table below:
Card entry method
See procedure on:
unencrypted MSR
page 48
Keyed (manual) entry
page 49
47
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Virtual terminal
4.8.1
Voice Authorization-Advice with debit/credit card:
unencrypted MSR
Credit card sale of goods and services using authorization code obtained from an IVR
system. Follow the steps below to perform a credit Voice Authorization-Advice using an
unencrypted magnetic stripe reader (connected to your computer) to capture credit card
data.
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Terminal > Voice Auth.
2. Wait for the "Voice Authorization/Advice" page to display.
3. In the "Payment Method" area, select Credit Card - MSR from the drop-down list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Statement Descriptor field, enter the descriptor that you want to
appear on the card statement.
d. In the Auth Code field, enter the authorization code that you obtained when
you called to authorize this transaction.
e. In the Amount field, enter the Voice Authorization/Advice transaction
amount (#.##).
5. Click on the Swipe Card button.
6. When "Please swipe credit card now" displays on the "Authorization/Advice"
page, swipe the card on the connected magnetic stripe reader.
7. When the "APPROVED" or DECLINED" response displays on the "Voice
Authorization/Advice" page, the transaction is complete:
48
If Moneris Loyalty is enabled and you want to award loyalty points, see
page 91.
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the Voice Authorization-Advice receipt now (see page 73).
Moneris Merchant Resource Center User Manual
4
4.8.2
Virtual terminal
Voice Authorization-Advice with debit/credit card: keyed
entry
Credit card sale of goods and services using authorization code obtained from an IVR
system. Follow the steps below to perform a credit Voice Authorization-Advice by
manually entering (keying) credit card data in the Merchant Resource Center fields.
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Terminal > Voice Auth.
2. Wait for the "Voice Authorization/Advice" page to display.
3. In the "Payment Method" area, select Credit card - Keyed Entry from the dropdown list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Statement Descriptor field, enter the descriptor that you want to
appear on the card statement.
d. In the Auth Code field, enter the authorization code that you obtained when
you called to authorize this transaction.
e. In the Amount field, enter the Voice Authorization/Advice transaction
amount (#.##).
f.
In the Credit Card Number field, enter the card account number.
g. In the Expiry Date field, enter the card expiry date (MMYY).
h. From the ECI Indicator drop-down list, select an e-commerce descriptor.
5. Click on the Process Transaction button.
6. When the "APPROVED" or DECLINED" response displays on the "Voice
Authorization/Advice" page, the transaction is complete:
If Moneris Loyalty is enabled and you want to award loyalty points, see
page 91.
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the Voice Authorization-Advice receipt now (see page 73).
49
4
Virtual terminal
4.9
Void with debit/credit card
Follow the steps below to reverse (cancel) a Merchant Resource Center-referenced
debit/credit card Purchase, Capture, or Voice Authorization-Advice in an open batch.
Note: To reverse a Merchant Resource Center-referenced credit transaction in a closed
batch, you must perform a credit Refund (see page 51).
To reverse any debit/credit transaction that is unreferenced on the Merchant
Resource Center, you must perform an independent Refund (see page 53).
1. On the menu bar, click on Terminal > Void.
2. Wait for the "Void" page to display.
3. In the Order ID field, enter the Order ID of the original transaction that you want
to reverse.
Note: If you only have a partial Order ID, select the begins with or the ends with
radio button.
4. Click on the Locate Transaction button.
5. Wait for the "Void" page to display.
6. In the "Transaction List" area, click on the Void button beside the transaction that
you want to reverse.
7. In the "Transaction Details" area, do the following:
Note: For more information about the fields referred to below, see
Payment/transaction fields (page 192).
If the Customer Code field displays, optionally enter a customer code.
If the Invoice Number field displays, optionally enter an invoice number.
8. Click on the Process Transaction button.
If "Establishing communication with pinpad" displays on the "Void" page,
wait until "Please follow prompts on pinpad" displays (see page 68).
9. When the "APPROVED" or DECLINED" response displays on the "Void" page, the
transaction is complete:
50
If you want to remove any Moneris loyalty points awarded for the original
transaction, see page 103.
If you did not award loyalty points for the original transaction, print/e-mail
the Purchase-Correction (Void) receipt now (see page 73).
Moneris Merchant Resource Center User Manual
4
Virtual terminal
4.10 Refund with debit/credit card
Follow the steps below to fully or partially reverse (refund) a Merchant Resource Centerreferenced credit card Purchase, Capture, or Voice Authorization-Advice in a closed
batch.
Note: To reverse a Merchant Resource Center-referenced debit card transaction, you must
do a Void (see page 50). If you cannot retrieve the transaction using the Void
function, try doing a Refund by following the steps below.
To reverse any debit/credit card transaction that is unreferenced on the Merchant
Resource Center, you must do an Independent Refund (see page 53).
1. On the menu bar, click on Terminal > Refund.
2. Wait for the "Refund" page to display.
3. In the Order ID field, enter the Order ID of the original transaction that you want
to reverse.
Note: If you only have a partial Order ID, select the begins with or the ends with
radio button.
4. Click on the Locate Transaction button.
5. Wait for the "Refund" page to display.
6. In the "Transaction List" area, click on the Refund button beside the transaction
that you want to reverse.
7. In the "Transaction Details" area, do the following:
Note: For more information about the fields referred to below, see
Payment/transaction fields (page 192).
a. In the Amount field, enter the amount to be refunded (#.##); otherwise, leave
the displayed amount as is to refund the full amount of the original
transaction.
If the Customer Code field displays, optionally enter a customer code.
If the Invoice Number field displays, optionally enter an invoice number.
8. Click on the Process Transaction button.
If "Establishing communication with pinpad" displays on the "Refund" page,
wait until "Please follow prompts on pinpad" displays (see page 68).
9. When the "APPROVED" or DECLINED" response displays on the "Refund" page, the
transaction is complete:
If you want to remove any Moneris loyalty points awarded for the original
transaction, see page 106.
If did not award loyalty points for the original transaction, print/e-mail the
Refund receipt now (see page 73).
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4.11 Refund with cash
Follow the steps below to fully or partially reverse (refund) a cash transaction. You will
manually enter (key) all transaction data in the Merchant Resource Center fields.
1. On the menu bar, click on Terminal > Refund.
2. Wait for the "Refund" page to display.
3. In the Order ID field, enter the Order ID of the original transaction that you want
to reverse.
Note: If you only have a partial Order ID, select the begins with or the ends with
radio button.
4. Click on the Locate Transaction button.
5. Wait for the "Refund" page to display.
6. In the "Transaction List" area, click on the Refund button beside the transaction
that you want to reverse.
7. In the Amount field, enter the amount to be refunded (#.##); otherwise, leave the
displayed amount as is to refund the full amount of the original transaction.
8. Click on the Process Transaction button.
9. When the "APPROVED" response displays on the "Refund" page, the transaction is
complete:
52
If you want to remove any Moneris loyalty points awarded for the original
transaction, see page 106.
If did not award loyalty points for the original transaction, print/e-mail the
Refund receipt now (see page 73).
Moneris Merchant Resource Center User Manual
4
Virtual terminal
4.12 Independent Refund with debit/credit card
Reverse (refund) a debit/credit card transaction that is unreferenced on the Merchant
Resource Center.
For a listing of supported card entry methods, including the associated
procedures describing how to use them to perform this transaction, refer to the
table below:
Card entry method
See procedure on:
iPP320 PINpad
page 54
iPP320 PINpad (manual)
page 55
unencrypted MSR
page 56
Vault profile
page 57
keyed (manual) entry
page 58
53
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Virtual terminal
4.12.1
Independent Refund with debit/credit card: iPP320 PINpad
Follow the steps below to fully or partially reverse (refund) a debit/credit card
transaction that is unreferenced on the Merchant Resource Center. You will use an
iPP320 PINpad (connected to your computer) to capture the card data via insert, tap, or
swipe.
1. On the menu bar, click on Terminal > Independent Refund.
2. Wait for the "Independent Refund" page to display.
3. In the "Payment Method" area, select Debit/Credit - Pinpad from the drop-down
list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. Ensure that the Enable manual card input box is unmarked.
b. In the Order ID field, optionally enter an Order ID.
c. In the Customer ID field, optionally enter a Customer ID.
d. In the Amount field, enter the Independent Refund amount (#.##).
5. Click on the Process Transaction button.
6. When "Establishing communication with pinpad" displays on the "Independent
Refund" page, wait.
7. When "Please follow prompts on pinpad" displays on the "Independent Refund"
page, see Cardholder prompts: iPP320 PINpad (page 68).
8. When the "APPROVED" or DECLINED" response displays on the "Independent
Refund" page, the transaction is complete.
9. Print/e-mail the Independent Refund receipt now (see page 73).
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4.12.2
Virtual terminal
Independent Refund with debit/credit card: iPP320 PINpad
(manual card entry)
Follow the steps below to fully or partially reverse (refund) a debit/credit card
transaction that is unreferenced on the Merchant Resource Center. You will manually
enter (key) the card data on an iPP320 PINpad that is connected to your computer.
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Terminal > Independent Refund.
2. Wait for the "Independent Refund" page to display.
3. In the "Payment Method" area, select Debit/Credit - Pinpad from the drop-down
list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. Checkmark the Enable manual card input box.
b. In the Order ID field, optionally enter an Order ID.
c. In the Customer ID field, optionally enter a Customer ID.
d. In the Amount field, enter the Independent Refund amount (#.##).
5. Click on the Process Transaction button.
6. When "Establishing communication with pinpad" displays on the "Independent
Refund" page, wait.
7. When "Please follow prompts on pinpad" displays on the "Independent Refund"
page, go to the next step.
8. When "SWIPE, TAP OR INSERT CARD" (or "SWIPE OR INSERT CARD") displays on the
key.
iPP320 PINpad, key in the card number, and press the green
9. When "EXPIRY DATE MMYY" displays on the iPP320 PINpad, key in the card expiry
date (MMYY), and press the green
key.
If "PURCHASE $#.##-OK?" displays on the iPP320 PINpad, see Cardholder
prompts: iPP320 PINpad, manual card entry on page 71.
10. When "APPROVED" displays on the iPP320 PINpad, press the green
key.
11. When the "APPROVED" or DECLINED" response displays on the "Purchase" page,
the transaction is complete.
12. Print/e-mail the Independent Refund receipt now (see page 73).
55
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4.12.3
Independent Refund with debit/credit card:
unencrypted MSR
Follow the steps below to fully or partially reverse (refund) a debit/credit card
transaction that is unreferenced on the Merchant Resource Center. You will use an
unencrypted magnetic stripe reader (connected to your computer) to capture the card
data.
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Terminal > Independent Refund.
2. Wait for the "Independent Refund" page to display.
3. In the "Payment Method" area, select Credit Card- MSR from the drop-down list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Statement Descriptor field, enter the descriptor that you want to
appear on the card statement.
d. In the Amount field, enter the amount to be refunded (#.##).
5. Click on the Swipe Card button.
6. When "Please swipe credit card now" displays on the "Independent Refund" page,
swipe the card on the connected magnetic stripe reader.
7. When the "APPROVED" or DECLINED" response displays on the "Independent
Refund" page, the transaction is complete.
8. Print/e-mail the Independent Refund receipt now (see page 73).
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Independent Refund with debit/credit card: Vault profile
Follow the steps below use credit card data sourced from a Vault profile to fully or
partially reverse (refund) a debit/credit card transaction that is unreferenced on the
Merchant Resource Center.
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Terminal > Independent Refund.
2. Wait for the "Independent Refund" page to display.
3. In the "Payment Method" area, select Vault Profile - Keyed Entry from the dropdown list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Data Key field, enter the data key of the Vault profile from which you
want to source the card data.
b. Click on the Verify Data Key button.
c. Confirm that the Credit Card Number, Expiry Date , and CVD fields are
populated with the correct card data.
5. In the "Payment Details" area, fill in the remaining fields:
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Amount field, enter the Independent Refund amount (#.##).
d. In the Statement Descriptor field, enter the descriptor that you want to
appear on the card statement.
6. Click on the Process Transaction button.
7. When the "APPROVED" or DECLINED" response displays on the "Independent
Refund" page, the transaction is complete.
8. Print/e-mail the Independent Refund receipt now (see page 73).
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4.12.5
Independent Refund with debit/credit card: keyed entry
Follow the steps below to fully or partially reverse (refund) a debit/credit card
transaction that is unreferenced on the Merchant Resource Center. You will manually
enter (key) the card data in the Merchant Resource Center fields.
1. On the menu bar, click on Terminal > Independent Refund.
2. Wait for the "Independent Refund" page to display.
3. In the "Payment Method" area, select Credit Card - Keyed Entry from the dropdown list.
4. In the "Payment Details" area, do the following:
a. In the Statement Descriptor field, enter the descriptor that you want to
appear on the card statement.
b. In the Amount field, enter the Purchase amount (#.##).
c. In the Credit Card Number field, enter the card account number.
d. In the Expiry Date field, enter the card expiry date (MMYY).
e. In the Card Verification Digits field, enter the card verification code.
f.
From the ECI Indicator drop-down list, select an e-commerce descriptor.
5. Click on the Process Transaction button.
6. When the "APPROVED" or DECLINED" response displays on the "Independent
Refund" page, the transaction is complete.
7. Print/e-mail the Independent Refund receipt now (see page 73).
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4.13 Card Verification with debit/credit card
Obtain card and address verification without charging the cardholder’s credit card (e.g.,,
you may want to verify that a credit card is valid before storing the card number on file
for future payments (e.g., recurring billing, registering the card in a Vault profile, etc.).
Note: Some chip debit cards may be used for this transaction.
For a listing of supported card entry methods, including the associated
procedures describing how to use them to perform this transaction, refer to the
table below:
Card entry method
See procedure on:
unencrypted MSR
page 60
keyed (manual) entry
page 61
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4.13.1
Card verification with debit/credit card: unencrypted MSR
Follow the steps below to perform a Card Verification with a credit card by using an
unencrypted magnetic stripe reader (connected to your computer) to capture the card
data.
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Terminal > Verification.
2. Wait for the "Card Verification" page to display.
3. In the "Payment Method" area, select Credit Card - MSR from the drop-down list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
If the "Address Verification" area displays, enter the billing address data in
the Street Number, Street Name, and Zip/Postal Code fields (for a post
office box, checkmark PO Box).
5. Click on the Swipe Card button.
6. When "Please swipe credit card now" displays on the "Card Verification" page,
swipe the card on the connected magnetic stripe reader.
7. When the "APPROVED" or DECLINED" response displays on the "Card Verification"
page, the transaction is complete.
8. Print/e-mail the Card Verification receipt (see page 73).
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Card Verification with debit/credit card: keyed entry
Follow the steps below to perform a Card Verification with a credit card by manually
entering (keying) the card data in the Merchant Resource Center fields.
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Terminal > Verification.
2. Wait for the "Card Verification" page to display.
3. In the "Payment Method" area, select Credit card - Keyed Entry from the dropdown list.
4. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Credit Card Number field, enter the card account number.
d. In the Expiry Date field, enter the card expiry date (MMYY).
e. From the ECI Indicator drop-down list, select an e-commerce descriptor.
If the "Address Verification" area displays, enter the billing address data in
the Street Number, Street Name, and Zip/Postal Code fields (for a post
office box, checkmark PO Box).
5. Click on the Process Transaction button.
6. When the "APPROVED" or DECLINED" response displays on the "Card Verification"
page, the transaction is complete.
7. Print/e-mail the Card Verification receipt (see page 73).
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4.14 Chip initialization
Follow the steps below to initialize an iPP320 PINpad (see page 12) that is connected to
your computer and registered to your Merchant Resource Center store.
1. On the menu, click on Terminal > Chip Initialization.
2. When "Establishing communication with pinpad" displays on the "Chip
Initialization" page, wait.
3. When "Downloading pinpad parameters from the host" displays on the "Chip
Initialization" page, wait.
Note: The iPP320 PINpad displays "PLEASE WAIT" during this process.
If a Moneris "TerminalApplet" warning displays on your computer screen,
select the option to always trust content from this publisher, and then allow
the applet to run.
If a "security warning" prompt displays on your computer screen prompting
you for permission to allow the Moneris "TerminalApplet" to access a
moneris.com Web site, select the option to always grant this access.
4. When the "Initialization Complete" response displays on the "Chip Initialization"
page, the iPP320 PINpd is ready to be used to process transactions.
5. The operation is complete.
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4.15 Optional procedures: debit/credit cards
4.15.1
When purchasing card identified
When the Proceed with Level 2/3 button and Proceed with Purchase button display on
the "Purchase" page, it means the card that you input has been identified as a
purchasing (corporate) card.
1. Do one of the following:
To add level 2/3 details to the transaction and continue it as a Preauthorization:
a. Click on the Proceed with Level 2/3 button.
b. When the "APPROVED" or DECLINED" response displays on the "Preauth" page,
the Preauthorization is complete:
Important! To receive funds, you must perform a debit/credit Capture at a
later time (see page 43). You will be prompted to add the level 2/3 data
during the Capture.
If Moneris Loyalty is enabled and you want to allocate loyalty points, see
Loyalty Preauthorization: allocating points for associated debit/credit
Preauthorization.
If Moneris Loyalty is not enabled or it is but you want to bypass allocating
points, print/e-mail the transaction receipt now (see see page 73).
To continue the transaction as a Purchase without adding level 2/3 data:
a. Click on the Proceed with Purchase button.
b. When the "APPROVED" or DECLINED" response displays on the "Purchase"
page, the Purchase is complete:
If Moneris Loyalty is enabled and you want to award loyalty points, see
Loyalty Purchase: awarding loyalty points for associated debit/credit .
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the transaction receipt now (see page 73).
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4.15.2
Adding level 2/3 details to debit/credit (Preauthorization)
Capture
When the "Transaction Details" of a debit/credit Preauthorization are displayed on the
"Capture/Preauth Completion" page, follow the steps below to add level 2/3 tax details
to the Capture.
Note: For more information about level 2/3 details feature, see page 203.
1. Click on the Add Level 2/3 Details button.
2. When the Destination Postal Code field displays, do one of the following:
If the product/service is being shipped/rendered within Canada, enter the
postal code (exclude spaces or hyphens).
If you are shipping internationally, leave the field blank so that no taxes are
added to the charge total.
3. Click on the Continue button.
4. In the "Addendum 1 Details" area, enter shipping data in the addendum 1 fields
if empty (Customer Ref. Identifier, Destination Country, Destination Postal Code,
Freight Amount (inc taxes), Duty Amount, and VAT Reference Num).
If the "Tax Details" area displays and the order is tax exempt, select the YES
radio button; otherwise, select the NO radio button and enter the tax amount
in the HST field.
5. In the "Line Items" area, enter product data in the line item fields (Product Code,
Description, Quantity, Unit Meas., and Unit Cost) for any one product/service
being shipped/rendered in the order, and then click on the Add Line button.
Note: Quantity must be a numeric value; Unit Cost must be a dollar amount (#.##).
6. Confirm that the product is now listed in the "Line Items included in order" area.
If the Tax Exempt for Line Item / HST box displays, checkmark it if the product
is tax exempt.
If there is a discount on the unit cost, fill in the Discount on unit cost field
(#.##).
7. Repeat step 5 to 6 for every other product/service being shipped/rendered in the
order.
8. Click on the Calculate Totals button, and confirm that the totals displayed per
line item are correct.
9. Click on the Process Transaction button.
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If "Establishing communication with pinpad" displays on the "Capture" page,
wait until "Please follow prompts on pinpad" displays, and then wait while
the transaction is processed (you will not need to pass the iPP320 PINpad back
and forth to the cardholder).
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10. When the "APPROVED" or DECLINED" response displays on the "Capture" page, the
transaction is complete:
If you allocated loyalty points for the original debit/credit Preauthorization
and you want to award the points, see page 95.
If did not award loyalty points for the original transaction, print/e-mail the
Purchase-Correction (Void) receipt now (see page 73).
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4.15.3
Adding level 2/3 details to debit/credit (Reauthorization)
Capture
When the "Transaction Details" of a debit/credit Reauthorization are displayed on the
"Capture/Preauth Completion" page, follow the steps below to add level 2/3 details to
the Capture.
Note: For more information about level 2/3 details feature, see page 203.
1. Click on the Add Level 2/3 Details button.
2. When the Destination Postal Code field displays, do one of the following:
If the product/service is being shipped/rendered within Canada, enter the
postal code (exclude spaces or hyphens).
If you are shipping internationally, leave the field blank so that no taxes are
added to the charge total.
3. Click on the Continue button.
4. In the "Addendum 1 Details" area, enter shipping data in the addendum fields if
empty (Customer Ref. Identifier, Destination Country, Destination Postal Code,
Freight Amount (inc taxes), Duty Amount, and VAT Reference Num).
If the "Tax Details" area displays and the order is tax exempt, select the YES
radio button; otherwise, select the NO radio button and enter the tax amount
in the HST field.
5. In the "Line Items" area, enter data in the line item fields (Product Code,
Description, Quantity, Unit Meas., and Unit Cost) for any one product/service
being shipped/rendered in the order, and then click on the Add Line button.
Note: Quantity must be a numeric value; Unit Cost must be a dollar amount (#.##).
6. Confirm that the product is now listed in the "Line Items included in order" area.
If the Tax Exempt for Line Item / HST box displays, checkmark it if the product
is tax exempt.
If there is a discount on the unit cost, fill in the Discount on unit cost field
(#.##).
7. Repeat step 5 to 6 for every other product/service being shipped/rendered in the
order.
8. Click on the Calculate Totals button, and confirm that the totals displayed per
line item are correct.
9. Click on the Process Transaction button.
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If "Establishing communication with pinpad" displays on the "Capture" page,
wait until "Please follow prompts on pinpad" displays, and then wait while
the transaction is processed (you will not need to pass the iPP320 PINpad back
and forth to the cardholder).
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10. When the "APPROVED" or DECLINED" response displays on the "Capture" page, the
transaction is complete.
11. Print/e-mail the transaction receipt now (see page 73).
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4.15.4
Cardholder prompts: iPP320 PINpad
When "Please follow prompts on pinpad" displays on the transaction page, do the
following:
1. Hand the connected iPP320 PINpad to the cardholder.
2. The cardholder responds to any prompt that displays on the iPP320 PINpad.
Note: Potential prompts (and the actions to take for each) are listed in order of
appearance in the table below. Only some of the listed prompts will appear
for any one transaction.
Cardholder prompt
cardholder action
SWIPE, TAP OR INSERT
CARD
or
SWIPE OR INSERT CARD
or
SWIPE CARD
Enters their card on the iPP320 PINpad (for options, see
pages 19 to 20).
SELECT LANGUAGE
Selects the display language:
ENGLISH
FRENCH
SELECT
<Application name>
YES
NO
To select English, presses F1 (ENGLISH).
To select French, presses F4 (FRENCH).
Selects the card application:
To select the displayed application, presses F1 (YES).
To view the next available application, presses F4
(NO).
<Application name>
-OK?
YES
NO
Presses F1 (YES) to use the displayed application.
<TRANSACTION NAME>
$#.##-OK?
Presses the green
key to confirm the displayed amount.
I PRE-AUTHORIZE
UP TO
$#.##-OK?
Presses the green
key to confirm the displayed amount.
This table continues on the next page.
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Cardholder prompt
Cardholder action
TIP OPTIONS
Selects a tip type:
$
%
NONE
ENTER TIP AMOUNT
$0.00
TIP PERCENTAGE
%AA %BB
OTHR
Virtual terminal
To enter a dollar amount, presses F1($).
To enter a percentage, presses F2 (%)
To bypass entering a tip, presses F3 (NONE).
Keys in an amount, and presses the green
key.
Selects a percentage type:
To add a preset tip percentage, presses F1 (AA%)
or F2 (BB%).
To add a different precentage, presses F4 (OTHR).
ENTER TIP %
Enters a tip percentage, and presses the green
<TRANSACTION NAME>
$#.##-OK?
Presses the green
key to confirm the displayed
transaction amount.
key.
Note:
If the cardholder wants to change the tip amount,
they press the yellow
key, and re-enter the tip when
prompted.
SELECT ACCOUNT
CHQ
SAV
Selects a debit account:
To select "chequing", presses F1 (CHQ).
To select "savings", presses F4 (SAV).
ENTER PIN & OK
Keys in their Personal Identification Number (PIN) and
presses the green
key.
PLEASE WAIT
Waits while the transaction is processed.��
APPROVED
THANK YOU
REMOVE CARD
Removes their card from chip reader.
Note: The iPP320 PINpad beeps until the card is
removed.��
APPROVED
THANK YOU
OBTAIN CARD
Retrieves their card.
WELCOME/BON JOUR
Returns the iPP320 PINpad to you (go to step 3).
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3. Accept the iPP320 from the cardholder.
If WELCOME/BONJOUR" is not currently displayed on the iPP320 PINpad, press
key until "WELCOME/BONJOUR" displays.
the green
4. Refer back to the transaction procedure, and continue at the "APPROVED"DECLINED" step.
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4.15.5
Virtual terminal
Cardholder prompts: iPP320 PINpad, manual card entry
When "Please follow prompts on pinpad" displays on the transaction page, do the
following:
1. Hand the connected iPP320 PINpad to the cardholder.
2. The cardholder responds to any prompt that displays on the iPP320 PINpad.
Note: Potential prompts (and the actions to take for each) are listed in order of
appearance in the table below. Only some of the listed prompts will display
for any one transaction.
Cardholder prompt
Cardholder action
<TRANSACTION NAME>
$#.##-OK?
Presses the green
amount.
TIP OPTIONS
$
%
NONE
ENTER TIP AMOUNT
$0.00
TIP PERCENTAGE
%AA %BB
OTHR
key to confirm the displayed
Selects a tip type:
To enter a dollar amount, presses F1($).
To enter a percentage, presses F2 (%)
To bypass entering a tip, presses F3 (NONE).
Keys in an amount, and presses the green
key.
Selects a percentage type:
To add a preset tip percentage, presses F1 (AA%) or
F2 (BB%).
To add a different precentage, presses F4 (OTHR).
ENTER TIP %
Enters a tip percentage, and presses the green
<TRANSACTION NAME>
$#.##-OK?
Presses the green
key to confirm the displayed
transaction amount.
key.
Note:
If the cardholder wants to change the tip amount,
they press the yellow
key, and re-enter the tip when
prompted.
APPROVED
THANK YOU
OBTAIN CARD
Retrieves their card.
WELCOME/BON JOUR
Returns the iPP320 PINpad to you (go to step 3).
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3. Accept the iPP320 from the cardholder.
If "WELCOME/BONJOUR" is not currently displayed on the iPP320 PINpad,
key until "WELCOME/BONJOUR" displays.
press the green
4. Refer back to the transaction procedure, and continue at the "APPROVED"DECLINED" step.
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Printing/e-mailing a receipt
Once you submit a transaction and receive the host response "APPROVED" or "DECLINED"
(or "APPROVED"/"DECLINED") indicating the transaction has been processed, follow the
steps below to print and/or e-mail the transaction receipt.
1. While the transaction response page is still displayed, do any of the following:
To print the transaction receipt:
a. In the "Action Items" area on the page, click on a Print Receipt - #x# button.
b. When the print dialog box opens, select the printer from which you want to
print the transaction receipt.
c. Click on the Print button.
d. The operation is complete. (To print another receipt, repeat steps a-d.)
e. If the receipt includes any of these cardholder validation method (CVM)
statements, take the appropriate action depending on the context:
CVM statement
Action required
"SIGNATURE
Cardholder will pay issuer above amount
pursuant to Cardholder Agreement"
Cardholder signature is required.
"NO SIGNATURE TRANSACTION"
No cardholder signature is required.
"VERIFIED BY PIN"
No cardholder signature is required.
To e-mail the transaction receipt:
a. In the "Action Items" area on the page, click on the Send E-Mail Receipt
button.
b. Wait for the e-mail window to open.
c. In the Email Address field, enter the e-mail address to which you want to send
the transaction receipt.
d. Click on the Send Receipt & Close button.
2. The operation is complete. (To print/e-mail another receipt, repeat steps a-d of
the respective procedure.)
Note: If you ever want to view, print, or e-mail this transaction's receipt in the
future, you can access the transaction's "Order History" page (see page 74).
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Order history
Every "APPROVED" or "DECLINED" transaction is assigned its own "Order History" page,
which displays detailed information (e.g., amount, date, time, etc.) about the
transaction.
The "Order History" page is divided into three main areas:
Transaction type details (see page 75)
eFraud details (see page 76).
Action items Details (see page 77).
6.1
Accessing a transaction's "Order History" page
Follow the steps below to access a transaction's "Order History" page.
1. Retrieve the transaction by generating the appropriate report (see 143).
2. When you have retrieved the desired transaction, click on its Order ID
(or Reauth Order ID ) hyperlink.
3. When the transaction's "Order History" page displays, you may print/e-mail the
receipt as desired (see page 73).
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Order history
Transaction type details
The "Transaction type" area on a transaction's "Order History" page displays details
about the transaction (refer to the table below for descriptions about data in specific
fields).
Field
Description
Amount
Transaction amount.
Approval Code
Authorization code.
Card Number
Card number.
Card Type
Card brand.
Clerk
Username of the user who performed the transaction.
Crypt Type
Electronic commerce indicator.
Customer Code
User-entered value. Optional.
Customer ID
User-entered value. Optional.
Date/Time
Date/time of the transaction (Month DD YYYY HH:MM) .
Expiry Date
Card expiry date.
Invoice Number
User-entered value. Optional.
Message
Host response (e.g., "APPROVED" or "DECLINED").
Order ID
User-entered value or auto-generated. Required.
Response
Transaction response code.
Sequence Number
Moneris host identifier (e.g., If "610123450010690030" is the
number, then "61012345" is the ID of the iPP320 PINpad used to
capture the card data. If the number starts with "66", it means
the card data were captured via keyed entry on the Merchant
Resource Center.
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Order history
eFraud details
The "eFraud details" area on a transaction's "Order History" page displays validation
responses to any anti-fraud data submitted in the transaction (refer to the table below
for descriptions about data in specific fields).
Button
Description
AVS Result
Indicates address verification service (AVS) validation result if verification is
performed at the time the transaction is processed. The result indicates
whether the street number, street name, or zip code data match the data that
the issuer has on file (see page 204).
CVD Result
Indicates card verification digits(CVD) validation result if verification is
performed at the time the transaction is processed. This result indicates
whether the 3 or 4-digit CVD code (usually printed on the back of the card on
the signature line) matches the code that the issuer has on file.
CVV Result
(Verified by Visa) - Indicates the issuer's response regarding whether the CAVV
value that you provide is fully authenticated and valid. The CAVV value may
be indicative of the data (e.g., a password) entered by the cardholder during
an e-commerce transaction. The authentication data are sent to the card
issuer independent of the Merchant Resource Center.
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Order history
Action items
Buttons displaying in the "Action Items" area of a transaction's "Order History" page
indicate indicate potential follow-on transactions and/or access to other transaction
details.
To initiate a follow-on transaction or access other transaction details (e.g.,
Refund, Reauth, or Void), click on the appropriate button (refer to the table below
for descriptions about activities that are initiated when you click on a button).
Button
Description
Add Loyalty
Award loyalty points for a preceding gift/loyalty or cash transaction.
Associated
Open "Order History" page listing a gift/loyalty transaction and one or
more other transactions (e.g., debit/credit, gift/loyalty, or cash).
Capture
Initiate a debit/credit Capture or loyalty Capture transaction.
Level 2/3
View level 2/3 transaction details (tax data) if they were submitted in
the transaction.
Loyalty
Award, allocate, or remove loyalty points depending on the preceding
debit/credit transaction.
Print Receipt - # x #
Print a transaction receipt.
Reauth
Initiate a debit/credit Reauthorization transaction transaction.
Refund
Initiate a debit/credit Refund or gift Refund transaction.
Send Email Receipt
E-mail a transaction receipt.
Void
Initiate a Void transaction (debit/credit or gift/loyalty).
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Moneris Gift/Loyalty card programs
The Moneris Gift/Loyalty program allows you to offer your customers card-based
programs that are processed through the Merchant Resource Center.
Gift card program
The gift card program allows you to offer your customers stored-value gift cards for predefined dollar values as well as variable-value cards and rechargeable cards. This
program is available for small businesses as the Moneris Gift Card program and as a
customized program for national chains.
For full listing of gift card transactions that you can initiate directly from the
Merchant Resource Center menu bar (see page 6), refer to the table below.
Transaction type
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See procedure on:
Purchase
page 80
Void
page 83
Refund
page 84
Independent Refund
page 85
Coupon/Voucher Redemption
page 108
Activate card
page 111
Deactivate card
page 114
Balance Inquiry
page 117
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Moneris Gift/Loyalty card programs
Loyalty card program
Loyalty card program: allows you to reward customer loyalty by awarding points based
on the dollar value of the purchases a cardholder makes. This program is available for
small businesses as the Moneris Loyalty Card program and as a customized program for
national chains.
For full listing of loyalty card transactions that you can process from the
Merchant Resource Center, refer to the table below:
Transaction type
See procedure on:
Purchase
page 88
Preauthorization
page 94
Capture
page 95
Redemption (dollars)
page 96
Redemption (points)
page 99
Void
page 102
Refund
page 105
Coupon/Voucher Redemption
page 108
Activate card
page 111
Deactivate card
page 114
Balance Inquiry
page 117
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7.1
Purchase with gift card
Gift card sale of goods and services.
For a listing of supported card entry methods, including the associated
procedures describing how to use them to perform this transaction, refer to the
table below:
Card entry method
80
See procedure on:
unencrypted MSR
page 81
keyed (manual) entry
page 82
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7.1.1
Moneris Gift/Loyalty card programs
Purchase with gift card: unencrypted MSR
Follow the steps below to perform a Purchase with a gift card by using an unencrypted
magnetic stripe reader (connected to your computer) to capture the card data.
1. On the menu bar, click on Gift/Loyalty > Purchase.
2. Wait for the "Purchase" page to display.
3. From the "Transaction Type" drop-down list, select
Dollar Value Purchase/Redemption.
4. In the Total Amount field, enter the Purchase amount (#.##).
5. In the Customer ID field, optionally enter a Customer ID.
6. Click on the Next button.
7. In the "Payment Method" area, select Gift Card - MSR from the drop-down list.
8. In the "Gift Card Payment - Step 1" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. Do one of the following:
To view the available funds on the card, see Viewing balance during gift
Purchase (page 3).
To proceed with the gift Purchase, click on the Swipe Gift Card button.
9. When "Please swipe gift card now" displays on the "Purchase" page, swipe the gift
card on the connected magnetic stripe reader.
10. When the CVC field displays, enter the card validation code.
If another data field displays, enter the required data (consult your manager
if you are unsure of what to enter).
11. When the "APPROVED" or "DECLINED" response displays on the "Purchase" page,
the transaction is complete:
If a "Balance Due: $#.##" is indicated, see page 124.
If a "Balance Due: $0.00" (zero dollars) is indicated, do one of the following:
If Moneris Loyalty is enabled and you want to award loyalty points, see
page 93.
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the transaction receipt now (see page 73).
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7.1.2
Purchase with gift card: keyed entry
Follow the steps below to perform a Purchase with a gift card by manually entering
(keying) the card data in the Merchant Resource Center fields.
1. On the menu bar, click on Gift/Loyalty > Purchase.
2. Wait for the "Purchase" page to display.
3. From the "Transaction Type" drop-down list, select
Dollar Value Purchase/Redemption.
4. In the Total Amount field, enter the Purchase amount (#.##).
5. In the Customer ID field, optionally enter a Customer ID.
6. Click on the Next button.
7. In the "Payment Method" area, select Gift Card - Keyed from the drop-down list.
8. In the "Gift Card Payment - Step 1" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Gift Card Number field, enter the gift card number.
d. Do one of the following:
To view the funds on the card, see Viewing balance during gift Purchase.
To continue with the gift Purchase, go to step 9.
9. Click on the Next button.
10. When the CVC field displays, enter the card validation code.
If another data field displays, enter the required data (consult your manager
if you are unsure of what to enter).
11. Click on the Process button.
12. When the "APPROVED" or "DECLINED" response displays on the "Purchase" page,
the transaction is complete:
If a "Balance Due: $#.##" is indicated, see page 124.
If a "Balance Due: $0.00" (zero dollars) is indicated, do one of the following:
82
If Moneris Loyalty is enabled and you want to award loyalty points, see
page 93.
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the transaction receipt now (see page 73).
Moneris Merchant Resource Center User Manual
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7.2
Moneris Gift/Loyalty card programs
Void with gift card
Follow the steps below to reverse (void) an open-batch gift card Purchase that is
referenced on the Merchant Resource Center (restores gift dollars to the card).
1. On the menu bar, click on Gift/Loyalty > Void.
2. Wait for the "Void" page to display.
3. In the Order ID field, enter the Order ID of the original transaction that you want
to reverse.
Note: If you only have a partial Order ID, select the begins with or the ends with
radio button.
4. Click on the Locate Transaction button.
5. Wait for the "Void" page to display.
6. In the "Transaction List" area, click on the Void button beside the transaction that
you want to reverse.
7. When the "Transaction Details" area displays, click on the Process button.
8. When the "APPROVED" response displays, the transaction is complete.
9. Print/e-mail the transaction receipt now (see page 73).
Note: If you awarded loyalty points for the original gift Purchase that you have
just voided, do a loyalty Void now to remove the awarded points (see page
103).
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Moneris Gift/Loyalty card programs
7.3
Refund with gift card
Follow the steps below to reverse a closed-batch gift card transaction that is referenced
on the Merchant Resource Center (restores gift dollars to the card).
1. On the menu bar, click on Gift/Loyalty > Refund.
2. Wait for the "Refund" page to display.
3. In the Order ID field, enter the Order ID of the original transaction that you want
to reverse.
Note: If you only have a partial Order ID, select the begins with or the ends with
radio button.
4. Click on the Locate Transaction button.
5. Wait for the "Refund" page to display.
6. In the "Transaction List" area, click on the Refund button beside the transaction
that you want to reverse.
7. In the "Transaction Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the CVC field, enter the card validation code.
8. Click on the Process button.
9. When the "APPROVED" response displays, the transaction is complete.
10. Print/e-mail the transaction receipt now (see page 73).
Note: If you awarded loyalty points on the original gift Purchase that you have
just refunded, do a loyalty Refund now to remove the awarded points (see
page 107).
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7.4
Moneris Gift/Loyalty card programs
Independent Refund with gift card
Reverse (refund) a gift card transaction that is unreferenced on the Merchant Resource
Center.
For a listing of supported card entry methods, including the associated
procedures describing how to use them to perform this transaction, refer to the
table below:
Card entry method
See procedure on:
unencrypted MSR
page 86
keyed (manual) entry
page 87
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Moneris Gift/Loyalty card programs
7.4.1
Independent Refund with gift card: unencrypted MSR
Follow the steps below to reverse (refund) a gift card transaction that is unreferenced on
the Merchant Resource Center. You will use an unencrypted magnetic stripe reader
(connected to your computer) to capture the card data.
1. On the menu bar, click on Gift/Loyalty > Independent Refund.
2. Wait for the "Independent Refund" page to display.
3. In the "Read Card" area, select Mag Swipe Reader from the drop-down list.
4. In the "Independent Refund Details - Step 1" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
5. Click on the Swipe Card button.
6. When "Please swipe card now" displays on the "Independent Refund" page, swipe
the card on the connected magnetic stripe reader.
7. When the "Payment Details - Step 2" area displays, do the following:
a. In the CVC field, enter the card validation code.
b. In the Reference Number field, enter the reference number of the original gift
Purchase transaction that you want to reverse.
c. In the Refund Amount field, enter the amount (#.##) of the original
transaction that you want to reverse.
8. Click on the Process button.
9. When the "APPROVED" or "DECLINED" response displays, the transaction is
complete.
10. Print/e-mail the transaction receipt now (see page 73).
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7.4.2
Moneris Gift/Loyalty card programs
Independent Refund with gift card: keyed entry
Follow the steps below to reverse (refund) a gift card transaction that is not referenced
on the Merchant Resource Center. You will manually enter (key) the card data in the
Merchant Resource Center fields.
1. On the menu bar, click on Gift/Loyalty > Independent Refund.
2. Wait for the "Independent Refund" page to display.
3. In the "Read Card" area, select Keyed Entry from the drop-down list.
4. In the "Independent Refund Details - Step 1" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Card Number field, enter the gift card number.
d. Click on the Next button.
5. When the "Payment Details - Step 2" area displays, do the following:
a. In the CVC field, enter the card validation code.
b. In the Reference Number field, enter the reference number of the original gift
Purchase transaction that you want to reverse.
c. In the Refund Amount field, enter the amount (#.##) of the original
transaction that you want to reverse.
d. Click on the Process button.
6. When the "APPROVED" or "DECLINED" response displays, the transaction is
complete.
7. Print/e-mail the transaction receipt now (see page 73).
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Moneris Gift/Loyalty card programs
7.5
Loyalty Purchase: awarding loyalty points
You award loyalty points by performing a loyalty Purchase as a follow-on transaction to
an associated debit/credit, gift, or cash Purchase or equivalent transaction.
For a full listing of loyalty Purchase types and associated procedures, refer to the
table below.
Loyalty Purchase as follow-on to:
88
See procedure on:
debit/credit Purchase
page 89
debit/credit Purchase used for gift/loyalty card activation
page 90
debit/credit Voice-Authorization
Advice
page 91
cash Purchase
page 92
gift Purchase
page 93
debit/credit Preauthorization
page 94
Capture
page 95
Redemption (dollars)
page 96
Redemption (points)
page 99
Void
page 102
Refund
page 105
Coupon/Voucher Redemption
page 108
Activate card
page 111
Deactivate card
page 114
Balance Inquiry
page 117
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7.5.1
Moneris Gift/Loyalty card programs
Loyalty Purchase: awarding loyalty points for associated
debit/credit Purchase
When the "APPROVED" response displays on the "Purchase" page of a debit/credit
Purchase that you have just processed (see page 23), follow the steps below to do a
loyalty Purchase and award loyalty points.
1. In the "Action Items" area, click on the Loyalty button.
2. Wait for the loyalty "Purchase" page to display.
3. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
4. Capture the loyalty card data:
To swipe the loyalty card on an unencrypted magnetic stripe reader:
a. In the "Read Loyalty Card Data" area, select Mag Swipe Reader from the dropdown list.
b. Click on the Swipe Card button.
c. When "Please swipe loyalty card now" displays on the "Purchase" page, swipe
the loyalty card on the connected magnetic stripe reader.
To manually enter the loyalty card:
a. In the "Read Loyalty Card Data" area, select Keyed Entry from the drop-down.
b. In the Loyalty Card Number field, enter the loyalty card number, and click on
the Next button.
If one or more amount fields display (e.g., Benefit Amount and/or Pre-Tax
Amount), enter the appropriate amount (#.##) for which points should be
awarded. Consult your manager if you are unsure of what to enter.
If any other data field displays (e.g., Bonus Code), enter the required data
(e.g., you may be required to award bonus points). Consult your manager
if you are unsure of what to enter.
5. Click on the Process button.
6. When the "APPROVED" response displays (in the "Loyalty Response" area on the
"Purchase" page), the transaction is complete.
7. Print/e-mail the transaction receipt now (see page 73).
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7.5.2
Loyalty Purchase: awarding loyalty points for associated
debit/credit Purchase (gift/loyalty card Activation)
When the "APPROVED" response displays (in the "Payment Response" area) on the
"Activate" page (see page 111), follow the steps below to do a loyalty Purchase and award
loyalty points for the debit/credit Purchase that you processed to completed the gift card
activation.
1. In the "Action Items" area, click on the Loyalty button.
2. Wait for the loyalty "Purchase" page to display.
3. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
4. Capture the loyalty card data:
To swipe the loyalty card on an unencrypted magnetic stripe reader:
a. In the "Read Loyalty Card Data" area, select Mag Swipe Reader from the dropdown list.
b. Click on the Swipe Card button.
c. When "Please swipe loyalty card now" displays on the "Purchase" page, swipe
the loyalty card on the connected magnetic stripe reader.
To manually enter the loyalty card:
a. In the "Read Loyalty Card Data" area, select Keyed Entry from the drop-down
list.
b. In the Loyalty Card Number field, enter the loyalty card number, and click on
the Next button.
If one or more amount fields display (e.g., Benefit Amount and/or Pre-Tax
Amount), enter the appropriate amount (#.##) for which points should be
awarded. Consult your manager if you are unsure of what to enter.
If any other data field displays (e.g., Bonus Code), enter the required data
(e.g., you may be required to award bonus points). Consult your manager
if you are unsure of what to enter.
5. Click on the Process button.
6. When the "APPROVED" response displays (in the "Loyalty Response" area on the
"Purchase" page), the transaction is complete.
7. Print/e-mail the transaction receipt now (see page 73).
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7.5.3
Moneris Gift/Loyalty card programs
Loyalty Purchase: awarding loyalty points for associated
debit/credit Voice Authorization-Advice
When the "APPROVED" response displays on the "Voice Authorization/Advice" page of a
debit/credit Voice Authorization-Advice transaction that you have just processed
(see page 47), follow the steps below to do a loyalty Purchase and award loyalty points.
1. In the "Action Items" area, click on the Loyalty button.
2. Wait for the loyalty "Purchase" page to display.
3. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
4. Capture the loyalty card data:
To swipe the loyalty card on an unencrypted magnetic stripe reader:
a. In the "Read Loyalty Card Data" area, select Mag Swipe Reader from the dropdown list.
b. Click on the Swipe Card button.
c. When "Please swipe loyalty card now" displays on the "Purchase" page, swipe
the loyalty card on the connected magnetic stripe reader.
To manually enter the loyalty card:
a. In the "Read Loyalty Card Data" area, select Keyed Entry from the drop-down
list.
b. In the Loyalty Card Number field, enter the loyalty card number.
c. Click on the Next button.
If one or more amount fields display (e.g., Benefit Amount and/or Pre-Tax
Amount), enter the appropriate amount (#.##) for which points should be
awarded. Consult your manager if you are unsure of what to enter.
If any other data field displays (e.g., Bonus Code), enter the required data
(e.g., you may be required to award bonus points). Consult your manager
if you are unsure of what to enter.
5. Click on the Process button.
6. When the "APPROVED" response displays (see the "Loyalty Response" area on the
"Purchase" page), the transaction is complete.
7. Print/e-mail the transaction receipt now (see page 73).
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7.5.4
Loyalty Purchase: awarding loyalty points for associated
cash Purchase
When the "APPROVED" response displays on the "Purchase" page of a cash Purchase
transaction that you have just processed (see page 30), follow the steps below to do a
loyalty Purchase and award loyalty points.
1. In the "Action Items" area, click on the Loyalty button.
2. Wait for the loyalty "Purchase" page to display.
3. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
4. Capture the loyalty card data:
To swipe the loyalty card on an unencrypted magnetic stripe reader:
a. In the "Read Loyalty Card Data" area, select Mag Swipe Reader from the dropdown list.
b. Click on the Swipe Card button.
c. When "Please swipe loyalty card now" displays on the "Purchase" page, swipe
the loyalty card on the connected magnetic stripe reader.
To manually enter the loyalty card:
a. In the "Read Loyalty Card Data" area, select Keyed Entry from the drop-down
list.
b. In the Loyalty Card Number field, enter the loyalty card number.
c. Click on the Next button.
If one or more amount fields display (e.g., Benefit Amount and/or Pre-Tax
Amount), enter the appropriate amount (#.##) for which points should be
awarded. Consult your manager if you are unsure of what to enter.
If any other data field displays (e.g., Bonus Code), enter the required data
(e.g., you may be required to award bonus points). Consult your manager
if you are unsure of what to enter.
5. Click on the Process button.
6. When the "APPROVED" response displays (refer to the "Loyalty Response" area on
the "Purchase" page), the transaction is complete.
7. Print/e-mail the transaction receipt now (see page 73).
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7.5.5
Moneris Gift/Loyalty card programs
Loyalty Purchase: awarding loyalty points for associated
gift Purchase
When the "APPROVED" response displays on the "Purchase" page of a gift Purchase
transaction that you have just processed, follow the steps below to do a loyalty Purchase
and award loyalty points.
1. In the "Action Items" area, click on the Add Loyalty button.
2. Wait for the loyalty "Purchase" page to display.
3. In the "Payment Details" area, fill in the fields as appropriate:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
4. Capture the loyalty card data:
To swipe the loyalty card on an unencrypted magnetic stripe reader:
a. In the "Read Loyalty Card Data" area, select Mag Swipe Reader from the dropdown list.
b. Click on the Swipe Card button.
c. When "Please swipe loyalty card now" displays on the "Purchase" page, swipe
the loyalty card on the connected magnetic stripe reader.
To manually enter the loyalty card:
a. In the "Read Loyalty Card Data" area, select Keyed Entry from the drop-down
list.
b. In the Loyalty Card Number field, enter the loyalty card number.
c. Click on the Next button.
If one or more amount fields display (e.g., Benefit Amount and/or Pre-Tax
Amount), enter the appropriate amount (#.##) for which points should be
awarded. Consult your manager if you are unsure of what to enter.
If any other data field displays (e.g., Bonus Code), enter the required data
(e.g., you may be required to award bonus points). Consult your manager
if you are unsure of what to enter.
5. Click on the Process button.
6. When the "APPROVED" response displays (refer to the "Loyalty Response" area on
the "Purchase" page), the transaction is complete.
7. Print/e-mail the transaction receipt now (see page 73).
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7.5.6
Loyalty Preauthorization: allocating points for associated
debit/credit Preauthorization
When the "APPROVED" response displays on the "Preauth" page of a debit/credit
Preauthorization transaction that you have just processed (see page 33), follow the steps
below to do a loyalty Preauthorization and allocate loyalty points.
1. In the "Action Items" area, click on the Loyalty button.
2. Wait for the loyalty "Purchase" page to display.
3. In the "Payment Details" area, fill in the fields as appropriate:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
4. Capture the loyalty card data:
To swipe the loyalty card on an unencrypted magnetic stripe reader:
a. In the "Read Loyalty Card Data" area, select Mag Swipe Reader from the dropdown list.
b. Click on the Swipe Card button.
c. When "Please swipe loyalty card now" displays on the "Purchase" page, swipe
the loyalty card on the connected magnetic stripe reader.
To manually enter the loyalty card:
a. In the "Read Loyalty Card Data" area, select Keyed Entry from the drop-down
list.
b. In the Loyalty Card Number field, enter the loyalty card number, and click on
the Next button.
If one or more amount fields display (e.g., Benefit Amount and/or Pre-Tax
Amount), enter the appropriate amount (#.##) for which points should be
allocated. Consult your manager if you are unsure of what to enter.
If any other data field displays (e.g., Bonus Code), enter the required data
(e.g., you may be required to allocate bonus points). Consult your
manager if you are unsure of what to enter.
5. Click on the Process button.
6. When the "APPROVED" response displays (refer to the "Loyalty Response" area on
the "Purchase" page), the transaction is complete.
7. Print/e-mail the transaction receipt now (see page 73).
Important!
To award the allocated loyalty points, you must capture the loyalty
debit credit Preauthorization followed by the loyalty Preauth (see page 43).
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7.5.7
Moneris Gift/Loyalty card programs
Loyalty Capture: awarding loyalty points for associated
debit/credit Capture
When the "APPROVED" response displays on the "Capture/Preauth Completion" page of a
debit/credit Capture that you have just processed (see page 43), follow the steps below
to award the loyalty points that were allocated for the original debit/credit
Preauthorization.
1. In the "Action Items" area, click on the Loyalty button.
2. Wait for the loyalty "Capture" page to display.
If one or more amount fields display (e.g., Benefit Amount and/or Pre-Tax
Amount), enter the appropriate amount (#.##) for which points should be
awarded. Consult your manager if you are unsure of what to enter.
If any other data field displays (e.g., Bonus Code), enter the required data (e.g.,
you may be required to award bonus points). Consult your manager if you are
unsure of what to enter.
3. Click on the Process button.
4. When the "APPROVED" response displays (refer to the "Loyalty Response" area on
the "Purchase" page), the transaction is complete.
5. Print/e-mail the transaction receipt now (see page 73).
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7.6
Manual Redemption (dollars) with loyalty card
Redeem dollars from a loyalty card.
For a listing of supported card entry methods, including the associated
procedures describing how to use them to perform this transaction, refer to the
table below:
Card entry method
96
See procedure on:
unencrypted MSR
page 97
keyed (manual) entry
page 98
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7.6.1
Moneris Gift/Loyalty card programs
Manual Redemption (dollars) with loyalty card:
unencrypted MSR
Follow the steps below to redeem dollars from a loyalty card by using an unencrypted
magnetic stripe reader (connected to your computer) to capture the card data.
1. On the menu bar, click on Gift/Loyalty > Purchase.
2. Wait for the "Purchase" page to display.
3. In the "Transaction Details" area, do the following:
a. From the drop-down list, select Dollar Value Purchase/Redemption.
b. In the Total Amount field, enter the number of dollars that you want to
redeem from the loyalty card.
c. In the Customer ID field, optionally enter a Customer ID.
4. Click on the Next button.
5. In the "Payment Method" area, select Loyalty Card - MSR from the drop-down list.
6. In the "Loyalty Card Redemption - Step 1" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. Click on the Swipe Loyalty Card button.
7. When "Please swipe loyalty card now" displays on the "Purchase" page, swipe the
gift card on the connected magnetic stripe reader.
If any data fields display (e.g., Bonus Code), enter the required data (consult
your manager if you are unsure of what to enter).
8. Click on the Process button.
9. Wait for the "APPROVED" or "DECLINED" response to display on the "Purchase"
page:
If a "Balance Due $#.##" response is indicated, see page 124.
If a "Balance Due $0.00" (zero dollars) response is indicated, the transaction is
compete (go to step 10).
10. Print/e-mail the transaction receipt now (see page 73).
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7.6.2
Manual Redemption (dollars) with loyalty card: keyed
entry
Follow the steps below to redeem dollars from a loyalty card by manually entering
(keying) the card data in the Merchant Resource Center fields.
1. On the menu bar, click on Gift/Loyalty > Purchase.
2. Wait for the "Purchase" page to display.
3. In the "Transaction Details" area, do the following:
a. From the drop-down list, select Dollar Value Purchase/Redemption.
b. In the Total Amount field, enter the number of dollars that you want to
redeem from the loyalty card.
c. In the Customer ID field, optionally enter a Customer ID.
4. Click on the Next button.
5. In the "Payment Method" area, select Loyalty Card - Keyed from the drop-down
list.
6. In the "Loyalty Card Redemption - Step 1" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Loyalty Card Number field, enter the loyalty card number.
7. Click on the Next button.
If any data fields display (e.g., Bonus Code), enter the required data (consult
your manager if you are unsure of what to enter).
8. Click on the Process button.
9. Wait for the "APPROVED" or "DECLINED" response to display on the "Purchase"
page:
If a "Balance Due $#.##" response is indicated, see page 124.
If a "Balance Due $0.00" (zero dollars) response is indicated, the transaction is
compete (go to step 10).
10. Print/e-mail the transaction receipt now (see page 73).
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7.7
Moneris Gift/Loyalty card programs
Manual Redemption (points) with loyalty card
Redeem points from a loyalty card.
For a listing of supported card entry methods, including the associated
procedures describing how to use them to perform this transaction, refer to the
table below:
Card entry method
See procedure on:
unencrypted MSR
page 100
Keyed (manual) entry
page 101
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7.7.1
Manual Redemption (points) with loyalty card:
unencrypted MSR
Follow the steps below to redeem points from a loyalty card by using an unencrypted
magnetic stripe reader (connected to your computer) to capture the card data.
1. On the menu bar, click on Gift/Loyalty > Purchase.
2. Wait for the "Purchase" page to display.
3. In the "Transaction Details" area, do the following:
a. From the drop-down list, select Points Value Purchase/Redemption.
b. In the Points to Redeem field, enter the number of points that you want to
redeem from the loyalty card.
c. In the Customer ID field, optionally enter a Customer ID.
4. Click on the Next button.
5. In the "Payment Method" area, select Loyalty Card - MSR from the drop-down list.
6. In the "Loyalty Card Redemption - Step 1" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. Click on the Swipe Loyalty Card button.
7. When "Please swipe loyalty card now" displays on the "Purchase" page, swipe the
gift card on the connected magnetic stripe reader.
If any data fields display (e.g., Bonus Code), enter the required data (consult
your manager if you are unsure of what to enter).
8. Click on the Process button.
9. When the "APPROVED" or "DECLINED" response displays on the "Purchase" page,
the transaction is complete, but note:
If a "Balance Due #### pts" response is indicated, see page 125.
If a "Balance Due 0 pts" (zero points) response is indicated, the transaction is
complete (go to step 10).
10. Print/e-mail the transaction receipt now (see page 73).
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7.7.2
Moneris Gift/Loyalty card programs
Manual Redemption (points) with loyalty card: keyed entry
Follow the steps below to redeem points from a loyalty card by manually entering
(keying) the card data in the Merchant Resource Center fields.
1. On the menu bar, click on Gift/Loyalty > Purchase.
2. Wait for the "Purchase" page to display.
3. In the "Transaction Details" area, do the following:
a. From the drop-down list, select Points Value Purchase/Redemption.
b. In the Points to Redeem field, enter the number of points that you want to
redeem from the loyalty card.
c. In the Customer ID field, optionally enter a Customer ID.
4. Click on the Next button.
5. In the "Payment Method" area, select Loyalty Card - Keyed from the drop-down
list.
6. In the "Loyalty Card Redemption - Step 1" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Loyalty Card Number field, enter the loyalty card number.
7. Click on the Next button.
If any data fields display (e.g., Bonus Code), enter the required data (consult
your manager if you are unsure of what to enter).
8. Click on the Process button.
9. Wait for the "APPROVED" or "DECLINED" response to display on the "Purchase"
page:
If a "Balance Due #### pts" response is indicated, see page 125.
If a "Balance Due 0 pts" (zero points) response is indicated, the transaction is
complete (go to step 10).
10. Print/e-mail the transaction receipt now (see page 73).
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7.8
Loyalty Void
To reverse a loyalty transaction that originally awarded points for an associated
transaction that has since been voided, do the following:
To reverse a loyalty transaction for an associated debit/credit Void, see page 103.
To reverse a loyalty transaction for an associated gift Void, see page 103.
To reverse a loyalty transaction for an associated loyalty Redemption, see
page 104.
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7.8.1
Moneris Gift/Loyalty card programs
Loyalty Void: removing loyalty points for associated
debit/credit Void
When the "APPROVED" response displays on the "Void" page of a debit/credit transaction
that you have just processed, follow the steps below to do a loyalty Void and remove the
loyalty points awarded for the original Purchase, Capture, or Voice Authorization-Advice
transaction.
1. In the "Action Items" area, click on the Loyalty button.
2. When the "APPROVED" response displays (see the "Loyalty Response" area on the
"Void" page), the transaction is complete.
3. Print/e-mail the transaction receipts now (see page 73).
7.8.2
Loyalty Void: reversing an associated gift card Purchase
Follow the steps below to do a loyalty Void and remove the loyalty points awarded for
the original gift card Purchase (see page 80).
1. On the menu bar, click on Gift/Loyalty > Void.
2. Wait for the "Void" page to display.
3. In the Order ID field, enter the Order ID of the original loyalty Purchase
transaction that you want to reverse.
Note: If you only have a partial Order ID, select the begins with or the ends with
radio button.
4. Click on the Locate Transaction button.
5. Wait for the "Void" page to display.
6. In the "Transaction List" area, click on the Void button beside the transaction that
you want to reverse.
7. When the "Transaction Details" area displays, click on the Process button.
8. When the "Approved" or "Declined" response displays on the "Void" page, the
transaction is complete.
9. Print/e-mail the transaction receipt now (see page 73).
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7.8.3
Loyalty Void: reversing a loyalty Redemption
Follow the steps below to reverse (void) an open-batch loyalty card Redemption for
dollars (see page 96) or reverse an open-batch loyalty card Redemption for points (see
page 99) for the full amount of the original transaction (restores loyalty points/dollars to
the card).
1. On the menu bar, click on Gift/Loyalty > Void.
2. Wait for the "Void" page to display.
3. In the Order ID field, enter the Order ID of the original Redemption transaction
that you want to reverse.
Note: If you only have a partial Order ID, select the begins with or the ends with
radio button.
4. Click on the Locate Transaction button.
5. Wait for the "Void" page to display.
6. In the "Transaction List" area, click on the Void button beside the transaction that
you want to reverse.
7. When the "Transaction Details" area displays, click on the Process button.
8. When the "Approved" or "Declined" response displays on the "Void" page, the
transaction is complete.
9. Print/e-mail the transaction receipt now (see page 73).
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7.9
Moneris Gift/Loyalty card programs
Loyalty Refund
To reverse a loyalty transaction that originally awarded points for an associated
Purchase that has since been refunded, do the following:
To reverse a loyalty transaction for an associated debit/credit Refund, see
page 106.
To reverse a loyalty transaction for an associated cash Refund, see page 106.
To reverse a loyalty transaction for an associated gift Refund, see page .
To reverse a loyalty transaction for an associated loyalty Redemption, see
page 107.
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7.9.1
Loyalty Refund: removing loyalty points for associated
debit/credit Refund
When the "APPROVED" response displays on the "Refund" page of a debit/credit
transaction that you just processed, follow the steps below to do a loyalty Refund and
remove the loyalty points that were awarded for the original debit/credit Purchase,
Capture, or Voice Authorization-Advice transaction.
Note: Some loyalty card programs do not allow loyalty Refunds.
1. In the "Action Items" area, click on the Loyalty button.
2. When the "APPROVED" or "DECLINED" response displays (see the "Loyalty
Response" area on the "Refund" page), the transaction is complete.
3. Print/e-mail the transaction receipt now (see page 73).
7.9.2
Loyalty Refund: removing loyalty points for associated cash
Refund
When the "APPROVED" response displays on the "Refund" page of a cash transaction that
you just processed, follow the steps below to do a loyalty Refund and remove the loyalty
points that were awarded for the original cash Purchase.
Note: Some loyalty card programs do not allow loyalty Refunds.
1. In the "Action Items" area, click on the Loyalty button.
2. When the "APPROVED" or "DECLINED" response displays (see the "Loyalty
Response" area on the "Refund" page), the transaction is complete.
3. Print/e-mail the transaction receipt now (see page 73).
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7.9.3
Moneris Gift/Loyalty card programs
Loyalty Refund: removing loyalty points for associated gift
Refund
Follow the steps below to do a loyalty Refund and remove points that were awarded for a
gift card transaction (for which points were awarded) that you have since refunded (see
page 84).
1. On the menu bar, click on Gift/Loyalty > Void.
2. Wait for the "Void" page to display.
3. In the Order ID field, enter the Order ID of the original Redemption transaction
that you want to reverse.
Note: If you only have a partial Order ID, select the begins with or the ends with
radio button.
4. Click on the Locate Transaction button.
5. Wait for the "Void" page to display.
6. In the "Transaction List" area, click on the Void button beside the transaction that
you want to reverse.
7. When the "Transaction Details" area displays, click on the Process button.
8. When the "Approved" or "Declined" response displays on the "Void" page, the
transaction is complete.
9. Print/e-mail the transaction receipt now (see page 73).
7.9.4
Loyalty Refund: reversing a loyalty Redemption
A loyalty Redemption transaction in a closed batch cannot be reversed (refunded) from
the Merchant Resource Center.
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7.10 Redeeming coupon/voucher with gift/loyalty card
Redeem a coupon/voucher.
For a listing of supported card entry methods, including the associated
procedures describing how to use them to perform this transaction, refer to the
table below:
Card entry method
108
See procedure on:
unencrypted MSR
109
Keyed (manual) entry
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7.10.1
Moneris Gift/Loyalty card programs
Redeeming coupon/voucher with gift/loyalty card: MSR
Follow the steps below to redeem a coupon/voucher by using an unencrypted magnetic
stripe reader (connected to your computer) to capture the card data.
Note: No dollars or points will be used from the card as a result of this transaction (i.e., it
will result in a zero-dollar Purchase/Redemption).
1. On the menu bar, click on Gift/Loyalty > Redeem.
2. Wait for the "Redeem - Coupon / Voucher" page to display.
3. In the "Read Card" area, select Mag Swipe Reader from the drop-down list.
4. In the "Redeem Details - Step 1" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. Click on the Swipe Gift Card button.
d. When "Please swipe card now" displays on the "Redeem - Coupon / Voucher"
page, swipe the gift/loyalty card on the connected magnetic stripe reader.
5. In the Reference Number field, enter the "REF NUM" from the gift/loyalty
coupon/voucher receipt.
If the CVC field displays, enter the card validation code.
If any other data field displays, enter the required data (if you are unsure of
what to enter, consult your manager).
6. Click on the Process button.
7. When the "APPROVED" or "DECLINED" response displays on the
"Redeem - Coupon/Voucher" page, the transaction is complete.
8. Print/e-mail the transaction receipt now (see page 73).
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7.10.2
Redeeming coupon/voucher with gift/loyalty card: MSR
Follow the steps below to redeem a coupon/voucher by manually entering (keying) the
gift/loyalty card data in the Merchant Resource Center fields.
Note: No dollars or points will be used from the card as a result of this transaction (i.e., it
will result in a zero-dollar Purchase/Redemption).
1. On the menu bar, click on Gift/Loyalty > Redeem.
2. Wait for the "Redeem - Coupon / Voucher" page to display.
3. In the "Read Card" area, select Keyed from the drop-down list.
4. In the "Redeem Details - Step 1" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Gift Card Number field, enter the gift/loyalty card number.
d. Click on the Next button.
5. In the Reference Number field, enter the "REF NUM" from the gift/loyalty
coupon/voucher receipt.
If the CVC field displays, enter the card validation code.
If any other data field displays, enter the required data (if you are unsure of
what to enter, consult your manager).
6. Click on the Process button.
7. When the "APPROVED" or "DECLINED" response displays on the
"Redeem-Coupon/Voucher" page, the transaction is complete.
8. Print/e-mail the transaction receipt now (see page 73).
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Moneris Gift/Loyalty card programs
7.11 Activating and loading a gift/loyalty card
Activate and load a gift/loyalty card.
For a listing of supported card entry methods, including the associated
procedures describing how to use them to perform this transaction, refer to the
table below:
Card entry method
See procedure on:
unencrypted MSR
page 112
Keyed (manual) entry
page 113
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7.11.1
Activating and loading a gift/loyalty card: MSR
Follow the steps below to activate a gift/loyalty card by using an unencrypted magnetic
stripe reader (connected to your computer) to capture the card data.
1. On the menu bar, click on Gift/Loyalty > Activate.
2. Wait for the "Activate" page to display.
3. In the "Read Card" area, do the following:
Note: For more information about the fields or functions referred to in the steps
below, see Payment/transaction fields (page 192).
a. From the "Card Input Method" drop-down list, select Mag Swipe Reader.
b. In the Order ID field, optionally enter an Order ID.
c. In the Customer ID field, optionally enter a Customer ID.
d. Click on the Swipe Card button.
e. When "Please swipe card now" displays on the "Activate" page, swipe the
gift/loyalty card on the connected magnetic stripe reader.
4. In the " Activation Details - Step 2" area, do the following:
a. If the CVC field displays, enter the card validation code.
If any other data field displays, enter the required data (if you are unsure
of what to enter, consult your manager).
b. Click on the Process button.
5. When the "APPROVED" response displays on the "Activate" page, click on the
Continue button.
6. Select a payment method, and refer to the appropriate procedure in the table
below:
Payment method
card entry method
debit/credit card
iPP320 PINpad
120
debit/credit card
unencrypted magnetic stripe reader
121
debit/credit card
keyed entry
122
cash
112
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see page
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7.11.2
Moneris Gift/Loyalty card programs
Activating and loading a gift/loyalty card: keyed entry
Follow the steps below to activate a gift/loyalty card by using an unencrypted magnetic
stripe reader (connected to your computer) to capture the card data.
1. On the menu bar, click on Gift/Loyalty > Activate.
2. Wait for the "Activate" page to display.
3. In the "Read Card" area, do the following:
Note: For more information about the fields or functions referred to in the steps
below, see Payment/transaction fields (page 192).
a. From the "Card Input Method" drop-down list, select Keyed Entry .
b. In the Order ID field, optionally enter an Order ID.
c. In the Customer ID field, optionally enter a Customer ID.
d. In the Card Number field, enter the gift/loyalty card number, and click on the
Next button.
4. In the " Activation Details - Step 2" area, do the following:
a. If the CVC field displays, enter the card validation code.
If any other data field displays, enter the required data (if you are unsure
of what to enter, consult your manager).
b. Click on the Process button.
5. When the "APPROVED" response displays on the "Activate" page, click on the
Continue button.
6. Select a payment method, and refer to the appropriate procedure in the table
below:
Payment method
card entry method
debit/credit card
iPP320 PINpad
120
debit/credit card
unencrypted magnetic stripe reader
121
debit/credit card
keyed entry
122
cash
-
see page
123
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7.12 Deactivating a gift/loyalty card
Deactivate a gift/loyalty card.
For a listing of supported card entry methods, including the associated
procedures describing how to use them to perform this transaction, refer to the
table below:
Card entry method
114
See procedure on:
unencrypted MSR
page 115
Keyed (manual) entry
page 116
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7.12.1
Moneris Gift/Loyalty card programs
Deactivating a gift/loyalty card: MSR
Follow the steps below to permanently deactivate a gift/loyalty card by using an
unencrypted magnetic stripe reader (connected to your computer) to capture the card
data.
1. On the menu bar, click on Gift/Loyalty > Deactivate.
2. Wait for the "Deactivate" page to display.
3. In the "Read Card" area, select Mag Swipe Reader from the drop-down list.
Note: For more information about the fields or functions referred to in the steps
below, see Payment/transaction fields (page 192).
4. In the "Deactivation Details - Step 1" area, do the following:
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. Click on the Swipe Card button.
d. When "Please swipe card now" displays on the "Deactivate" page, swipe the
gift/loyalty card on the connected magnetic stripe reader.
5. In the " Payment Details - Step 2" area, do the following:
a. If the CVC field displays, enter the card validation code.
If any other data field displays, enter the required data (if you are unsure
of what to enter, consult your manager).
6. When the "APPROVED" response displays on the "Deactivate" page, the
transaction is complete.
7. Print/e-mail the transaction receipt now (see page 73).
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7.12.2
Deactivating a gift/loyalty card: keyed entry
Follow the steps below to permanently deactivate a gift/loyalty card by manually
entering (keying) the card data in the Merchant Resource Center fields.
1. On the menu bar, click on Gift/Loyalty > Deactivate.
2. Wait for the "Deactivate" page to display.
3. In the "Read Card" area, select Keyed Entry from the drop-down list.
Note: For more information about the fields or functions referred to in the steps
below, see Payment/transaction fields (page 192).
4. In the "Deactivation Details - Step 1" area, do the following:
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Card Number field, enter the gift/loyalty card number.
d. Click on the Next button.
5. In the " Payment Details - Step 2" area, do the following:
a. If the CVC field displays, enter the card validation code.
If any other data field displays, enter the required data (if you are unsure
of what to enter, consult your manager).
b. Click on the Process button.
6. When the "APPROVED" response displays on the "Deactivate" page, the
transaction is complete.
7. Print/e-mail the transaction receipt now (see page 73).
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Moneris Gift/Loyalty card programs
7.13 Balance Inquiry for gift/loyalty card
Obtain the points balance and status for a gift/loyalty card.
For a listing of supported card entry methods, including the associated
procedures describing how to use them to perform this transaction, refer to the
table below:
Card entry method
See procedure on:
unencrypted MSR
page 118
Keyed (manual) entry
page 119
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7.13.1
Balance Inquiry for gift/loyalty card: MSR
Follow the steps below to obtain the status and dollar or points balance on a gift/loyalty
card by using an unencrypted magnetic stripe reader (connected to your computer) to
capture the card data.
1.
On the menu bar, click on Gift/Loyalty > Balance Inquiry.
2. Wait for the "Balance Inquiry" page to display.
3. In the "Read Card" area, do the following:
a. Select Mag Swipe Reader from the drop-down list.
Note: For more information about the fields or functions referred to in the
steps below, see Payment/transaction fields (page 192).
b. Click on the Swipe Card button.
c. When "Please swipe card now" displays on the "Balance Inquiry" page, swipe
the gift/loyalty card on the connected magnetic stripe reader.
4. In the " Card Details - Step 2" area, do the following:
a. If the CVC field displays, enter the card validation code.
If another data field displays, enter the required data (if you are unsure of
what to enter, consult your manager).
b. Click on the Next button.
5. Refer to the "Inquiry Response" area on the "Balance Inquiry" page.
6. The operation is complete.
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7.13.2
Moneris Gift/Loyalty card programs
Balance Inquiry for gift/loyalty card: keyed entry
Follow the steps below to obtain the status and dollar or points balance on a gift/loyalty
card by manually entering (keying) the card data in the Merchant Resource Center fields.
1.
On the menu bar, click on Gift/Loyalty > Balance Inquiry.
2. Wait for the "Balance Inquiry" page to display.
3. In the "Read Card" area, do the following:
a. From the drop-down list, select Keyed Entry.
Note: For more information about the fields or functions referred to in the
steps below, see Payment/transaction fields (page 192).
b. In the Card Number field, enter the gift/loyalty card number.
c. Click on the Next button.
4. In the " Card Details - Step 2" area, do the following:
a. If the CVC field displays, enter the card validation code.
If another data field displays, enter the required data (if you are unsure of
what to enter, consult your manager).
b. Click on the Next button.
5. Refer to the "Inquiry Response" area on the "Balance Inquiry" page.
6. The operation is complete.
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7.14 Optional procedures: gift/loyalty cards
7.14.1
Activating a gift/loyalty card - payment with debit/credit
card: iPP320 PINpad
Follow the steps below to complete a gift card Activate transaction by paying the balance
due with a debit/credit card. You will use an iPP320 PINpad (connected to your
computer) to capture the debit/credit card data (insert, tap, or swipe).
1. In the "Payment Method" area on the "Activate" page, select Debit/Credit - Pinpad
from the drop-down list.
2. In the "Payment Details" area, do the following:
Note: For more information about the fields or functions referred to in the steps
below, see Payment/transaction fields (page 192).
a. Ensure that the Enable manual card input box is unmarked.
b. In the Order ID field, optionally enter an Order ID.
c. In the Customer ID field, optionally enter a Customer ID.
d. In the Amount field, enter the dollar amount (#.##) that you want to load on
the card (i.e., the Purchase amount).
Note: If this field is populated with a dollar amount (the gift card is nonreloadable), skip this step.
3. Click on the Process Transaction button.
4. When "Establishing communication with pinpad" displays on the "Activate" page,
wait.
5. When "Please follow prompts on pinpad" displays on the "Activate" page, see
Cardholder prompts: iPP320 PINpad (page 68).
6. When the "APPROVED" or DECLINED" response displays on the "Purchase" page,
the transaction is complete:
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If Moneris Loyalty is enabled and you want to award loyalty points,
see page 90.
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the transaction receipt now (see page 73).
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7.14.2
Moneris Gift/Loyalty card programs
Activating a gift/loyalty card - payment with debit/credit
card: MSR
Follow the steps below to complete a gift card Activate transaction by paying the balance
due with a credit card. You will use an unencrypted magnetic stripe reader (connected
to your computer) to capture the credit card data.
Note: Some chip debit cards may be used for this transaction.
1. In the "Payment Method" area on the "Activate" page, select Credit Card - MSR
from the drop-down list.
2. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Statement Descriptor field, enter the descriptor that you want to
appear on the card statement.
d. In the Amount field, enter the dollar amount (#.##) that you want to load on
the card (i.e., the Purchase amount).
Note: If this field is populated with a dollar amount (the gift card is nonreloadable), skip this step.
e. In the Card Verification Digits field, enter the card verification code.
If the "Address Verification" area displays, enter the billing address data in
the Street Number, Street Name, and Zip/Postal Code fields (for a post
office box, checkmark PO Box).
To add order details, click on the Add Order Details button, and enter the
order data in the "Billing Details" and "Shipping Details" area fields.
3. Click on the Swipe Card button.
4. When "Please swipe credit card now" displays on the "Activate" page, swipe the
credit card on the connected magnetic stripe reader.
5. When the "APPROVED" or DECLINED" response displays on the "Activate" page, the
transaction is complete:
If Moneris Loyalty is enabled and you want to award loyalty points,
see page 90.
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the transaction receipt now (see page 73).
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7.14.3
Activating a gift/loyalty card - payment with debit/credit
card: keyed entry
Follow the steps below to complete a gift card Activate transaction by paying the balance
due with a credit card. You will manually enter (key) the card in the Merchant Resource
Center fields.
Note: Some chip debit cards may be used for this transaction.
1. In the "Payment Method" area on the "Activate" page, select Credit card - Keyed
Entry from the drop-down list.
2. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Statement Descriptor field, enter the descriptor that you want to
appear on the card statement.
d. In the Amount field, enter the dollar amount (#.##) that you want to load on
the card (i.e., the Purchase amount).
Note: If this field is populated with a dollar amount (the gift card is nonreloadable), skip this step.
e. In the Credit Card Number field, enter the card account number.
f.
In the Expiry Date field, enter the card expiry date (MMYY).
g. In the Card Verification Digits field, enter the card verification code.
h. From the ECI Indicator drop-down list, select an e-commerce descriptor.
If the "Address Verification" area displays, enter the billing address data in
the Street Number, Street Name, and Zip/Postal Code fields (for a post
office box, checkmark PO Box).
To add order details, click on the Add Order Details button and enter the
order data in the "Billing Details" and "Shipping Details" area fields.
3. Click on the Process Transaction button.
4. When the "APPROVED" or DECLINED" response displays on the "Activate" page, the
transaction is complete:
122
If Moneris Loyalty is enabled and you want to award loyalty points,
see page 90.
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the transaction receipt now (see page 73).
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7.14.4
Moneris Gift/Loyalty card programs
Activating a gift/loyalty card - payment with cash
Follow the steps below to complete a gift card Activate transaction by paying the balance
due with cash.
1. In the "Payment Method" area on the "Activate" page, select Cash from the dropdown list.
2. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Amount field, enter the dollar amount (#.##) that you want to load on
the card (i.e., the Purchase amount).
Note: If this field is populated with a dollar amount (the gift card is nonreloadable), skip this step.
d. In the Amount Tendered field, optionally enter the dollar amount tendered by
the customer.
Note: The Change Due field will automatically display the dollar amount
owed to the customer.
3. Click on the Complete button.
4. When the "APPROVED" response displays on the "Purchase" page, the transaction
is complete:
If Moneris Loyalty is enabled and you want to award loyalty points,
see page 90.
If Moneris Loyalty is not enabled or it is but you want to bypass awarding
points, print/e-mail the transaction receipt now (see page 73).
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7
Moneris Gift/Loyalty card programs
7.14.5
Balance due for gift dollars transaction
When a gift Purchase results in a "Balance Due $#.##" response (because there are
insufficient dollars on the gift card to cover the gift Purchase amount), follow the steps
below to select another payment type to cover the outstanding balance.
1. In the "Action Items" area on the response page, click on the Continue button.
2. Wait for the "Purchase" page to display.
3. Based on the payment method/card entry method that you want to use to pay
the outstanding balance, refer to the appropriate Purchase procedure below:
Gift card
Card entry method
See Purchase procedure on:
unencrypted MSR
page 81 (begin at step 7)
keyed entry
page 82 (begin at step 8)
Loyalty card (dollars redemption)
Card entry method
See Redemption procedure on:
unencrypted MSR
page 97 (begin at step 5 )
keyed entry
page 98 (begin at step 5)
Debit/credit card
Card entry method
See Purchase procedure on:
iPP320 PINpad
page 24 (begin at step 3)
iPP320 PINpad (keyed)
page 25 (begin at step 3)
unencrypted MSR
page 26 (begin at step 3)
keyed entry
page 28 (begin at step 3)
Cash
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See page 30 (begin at step 3).
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7.14.6
Moneris Gift/Loyalty card programs
Balance due for loyalty dollars transaction
When a loyalty Redemption results in a "Balance Due $#.##" response (because there are
insufficient dollars/points on the loyalty card to cover the loyalty Redemption amount),
follow the steps below to select another payment type to cover the outstanding balance.
1. In the "Action Items" area on the response page, click on the Continue button.
2. Wait for the "Purchase" page to display.
3. Based on the payment method/card entry method that you want to use to pay
the outstanding balance, refer to the appropriate Purchase procedure below:
Gift card
Card entry method
See Purchase procedure on:
unencrypted MSR
page 81 (begin at step 7)
keyed entry
page 82 (begin at step 8)
Loyalty card (dollars redemption)
Card entry method
See Redemption procedure on:
unencrypted MSR
page 97 (begin at step 5 )
keyed entry
page 98 (begin at step 5)
Debit/credit card
Card entry method
See Purchase procedure on:
iPP320 PINpad
page 24 (begin at step 3)
iPP320 PINpad (keyed)
page 25 (begin at step 3)
unencrypted MSR
page 26 (begin at step 3)
keyed entry
page 28 (begin at step 3)
Cash
See page 30 (begin at step 3).
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Moneris Gift/Loyalty card programs
7.14.7
Balance due for loyalty points Redemption
When a manual loyalty card Redemption results in a "Balance Due #### pts" response
(i.e., because there are insufficient points on the loyalty card to cover the Redemption
amount), follow the steps below to select another payment type to cover the
outstanding balance.
1. In the "Action Items" area on the response page, click on the Continue button.
2. Wait for the "Purchase" page to display.
3. Based on the card entry method that you want to use to pay the outstanding
balance, refer to the appropriate Redemption procedure below:
Loyalty card (points redemption)
126
Card entry method
See Redemption procedure on:
unencrypted MSR
page 100 (begin at step 5)
keyed entry
page 101 (begin at step 5)
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Recurring billing
If your Merchant Resource Center store is enabled for the recurring billing feature, you
may initiate the automatic charging of customer credit cards (and some debit chip
cards) at regular intervals, suspend payments, include one-time fees, and generate card
expiration reports for transactions. You may also manage the setup of existing
recurring transactions.
127
To register a recurring transaction, see page 128.
To manage (update or delete) a recurring transaction, see page 130.
To generate a recurring transaction report, see page 132.
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Recurring billing
8.1
Registering a recurring transaction: keyed entry
Follow the steps below to register a transaction (Purchase) that is set to recur
automatically at a frequency that you define. You manually enter (key) the card data in
the Merchant Resource Center fields.
Note: Some debit chip cards may be used for this transaction.
1. On the menu bar, click on Recurring > Add Recurring Transaction.
2. Wait for the "Add Recurring Transaction" page to display.
3. In the "Payment Details" area, do the following:
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In Order ID field, optionally enter an Order ID.
b. In the Customer ID field, optionally enter a Customer ID.
c. In the Credit Card Number field, enter the card account number.
d. In the Expiry Date field, enter the card expiry date (MMYY).
e. In the Card Verification Digits field, enter the card verification code.
f.
From the ECI Indicator drop-down list, select an e-commerce descriptor.
If the "Address Verification" area displays, enter the billing address data in
the Street Number, Street Name, and Zip/Postal Code fields (for a post
office box, checkmark PO Box).
4. In the "Recurring Details" area, do the following:
a. Select a Bill Now radio button:
To start billing when the transaction is registered, select YES, and enter
the first billing amount in the Bill Now Amount field.
To start billing some time after the transaction is registered, select NO.
Note: If "NO" is selected but you want to obtain card verification results
when the recurring transaction is registered, checkmark the Perform
card verification box.
b. In the Recurring Amount field, enter the amount to be billed at the specified
recur start time.
c. From the Start Date drop-down list, select the date on which billing is to
commence.
d. In the Recur Every field, enter a number that defines the interval of a single
billing to the card (billing does not include the "BILL NOW" amount if this
option was selected in step a).
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Note: If you enter 8 for example, billing will occur after eight undefined
periods of time have elapsed. (You define the periods of time in step e.)
e. From the Recur Every drop-down list, select the time frame (e.g., day(s),
month(s), year(s)) to define the interval of a single billing.
Note: If month(s) is selected for example, the card will be billed once every "X"
number of months. ("X" is defined by what you entered in step d.)
f.
In the Number of Recurs field, enter a number that defines how many times a
card should be billed not including the Bill Now option.
Note: If you enter 5 for example, a single billing will occur five times at
whatever interval you specified in steps d and e.
g. To add customer details to the transaction, click on the Add Customer Details
button, and fill in the fields displayed under the "Customer Details" area.
5. Click on the Process Transaction button.
6. When the "successfully registered" response displays, the operation is complete.
While the "Add Recurring Transaction" page is open, you may update the
transaction details now (see Managing a recurring transaction on page 130;
begin at step 8), or you may close the "Add Recurring Transaction" page and
update the details later (see Managing a recurring transaction on page 130;
begin at step 1).
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8
Recurring billing
8.2
Managing a recurring transaction
Follow the steps below to alter the characteristics of a recurring transaction.
1. On the menu bar, click on Recurring > Manage Recurring.
2. Wait for the "Manage Recurring Transactions" page to display.
3. You may narrow the search by using Customer ID, Order ID, last name, amount,
managed account update status, and hold status ("other criteria"); and /or date:
To narrow the search by "other criteria":
a. In the "Other Criteria" area, checkmark the box beside any of the other criteria
(Customer ID, Last Name, Order ID, Amount , Managed Account Update
Ignore Enabled, and Hold Status) that you want to include in the report.
b. Enter the required data in the field beside any box that you checkmarked in
the previous step.
If you checkmarked Hold Status, select the On Hold or Active radio button.
To narrow the search by date
a. In the "Date" area, checkmark the Date box.
b. Checkmark the box beside one or more of the following date criteria: Create
Date, Start Date, Next Recur Date, and/or End Date.
c. For each box that you checkmarked in the previous step, select a date
(DD/MM/YYYY) from the corresponding From /To drop-down lists.
4. In the "Sort By" area, set your sort order preference for listing the results:
a. From the Sort Transactions by drop-down list, select the order (Create Date,
Start Date, Next Recur Date, etc.) in which you want the hits to be listed.
b. From the Rows per Page drop-down list, select the maximum number of hits
you want displayed on a single page.
5. To save your search criteria for the next time you generate the report, click on the
Save Settings button; otherwise, go to the next step without changing anything.
To view recurring transactions using cards that are about to expire, click on
the Get Expiring Cards button.
6. Click on the Submit Search button (or Perform Query button).
7. When the "Transaction List" displays, click on the Details button of the recurring
transaction that you want to alter.
8. When the "Order History" page displays, you may terminate the recurring
transaction; update the recurring transaction's card data, address data, and
customer details; and alter the recurrence frequency of the transaction:
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To terminate the recurring transaction:
a. In the "Recurring Details" area, click on the Terminate Payment button.
b. When the "update successful" response displays, the operation is complete.
To update the card data of the recurring transaction:
a. In the "Payment Details" area, edit the payment fields data as desired.
Note: If you are using the Managed Account Updater service and want to
discontinue having the service update this profile, select the Disable
automatic card updates for this profile box. (This option may already
be selected depending on the response of the updater service (see
Managed Account Updater Service).
If you are using the Managed Account Updater service, you may switch
back and forth between using the older card data (Old Card Num) and
the newly updated card data (New Card Num) by clicking on the Revert
button. If the Updater service has changed the card data multiple
times, you will only be able to revert the most recent update.
b. Click on the Update Card Data button.
c. When the "update successful" response displays, the operation is complete.
To update the address data of the recurring transaction:
a. In the "Address Verification" area, edit the address fields as desired.
b. Click on the Update Details button.
c. When the "update successful" response displays, the operation is complete.
To update the customer data of the recurring transaction:
a. In the "Customer Data" area, edit the customer fields as desired.
b. Click on the Update Customer Data button.
c. When the "update successful" response displays, the operation is complete.
To update the frequency of the recurring transaction:
a. In the "Recurring Details" area, and do one of the following:
To change the duration of a recurring billing, enter a different number in
the Recurs Remaining field.
To change the status of a recurring billing, select a Status radio button. (If
Hold is selected, the card will not be charged. If Active is selected, the
recurring billing will continue.)
b. Click on the Update Recurring Details button.
c. When the "update successful" response displays, the operation is complete.
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Recurring billing
8.3
Recurring transactions report
Follow the steps below to generate a recurring transactions report.
1. On the menu bar, click on Recurring > Recurring Reports.
2. Wait for the "Recurring Transaction Reports" page to display.
3. Select a general date range, or specify your own date/time range:
To select a general transaction date range:
a. In the "Date" area, mark the radio button under "Date".
a. Select a date range from the adjacent drop-down list (Today, Yesterday, This
Week, etc.).
To specify your own transaction date/time range:
a. Mark the radio button beside the From drop-down list, and then select your
"from-this-date" values (hh:mm DD/MM/YYYY).
b. Mark the radio button beside the To drop-down list, and then select your "tothis-date" values (hh:mm DD/MM/YYYY).
4. Optionally narrow the search by transaction response, card type, or "other criteria
(card number, Customer ID, Order ID, amount, and batch number) as follows:
To narrow the search by transaction response:
a. Checkmark the Transaction Response box.
b. In the "Transaction Response" area, checkmark the box beside any response
type (Approved, Declined, and Incomplete) that you want to include in the
report.
To narrow the search by card type:
a. Checkmark the Card Type box.
b. In the "Card Type" area, checkmark the box beside any card type that you
want to include in the report.
To narrow the search by "other criteria":
a. In the "Other Criteria" area, checkmark the box beside any of the other criteria
(Card Number, Amount, Customer ID, Order ID, and Batch Number) that you
want to include in the report.
b. For any box that you checkmarked in the previous step, enter the required
data in the corresponding field.
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If you enter partial data, mark the begins with or ends with radio button.
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Recurring billing
5. In the "Sort By" area, set your sort order preference for listing the results:
a. From the Sort Transactions by drop-down list, select the order (Create Date,
Start Date, Next Recur Date, etc.) in which you want the hits to be listed.
b. From the Rows per Page drop-down list, select the maximum number of hits
you want displayed on a single page.
6. To save your search criteria for the next time you generate the report, click on the
Save Settings button; otherwise, leave the search configuration as is, and go to
the next step.
To view recurring transactions using cards that are about to expire, click on
the Get Expiring Cards button.
7. Click on the Submit Search button (or Perform Query button).
8. When the "Transaction List" displays, you may view a specific transaction (e.g., a
Purchase) or the view the details of a recurring transaction profile:
Note: The "Recur Order ID" links to the Order History of a specific financial
transaction (e.g., a Purchase that occurred according to the recurring
transaction profile setup). The "Order ID" links to the recurring transaction
profile itself.
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9
Vault
With the Vault feature, you may create unique customer profiles, manage those profiles,
and use them to perform transactions without having to enter secure financial
information each time you want to perform financial transaction. Each Vault profile
that you create it uniquely identified by a data key that is generated by the Merchant
Resource Center.
134
To register a new Vault profile, see page 135.
To manage an existing Vault profile, see page 138.
To view a Vault profile report, see page 140.
To set up a hosted Vault configuration, see page 142.
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9.1
Vault
Registering a Vault profile
The table below lists the supported card entry methods for registering a Vault profile.
For the step-by-step instructions on how to use a supported card entry method to
perform the registration, refer to the table below.
For a listing of supported card entry methods, including the associated
procedures describing how to use them to perform this transaction, refer to the
table below:
Card entry method
Page # of procedure
unencrypted MSR
136
keyed (manual) entry
137
135
9
Vault
9.1.1
Registering a Vault profile: unencrypted MSR
Follow the steps below to register a Vault profile by using unencrypted magnetic stripe
reader to capture card data for the profile.
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Vault > Add Profile.
2. Wait for the "Add Profile" page to display.
3. In the "Transaction Method" area, select Credit Card - MSR from the drop-down
list.
4. In the "Profile Details" area, optionally enter profile details in the Customer ID,
Phone Number, Email Address and Special Instructions fields.
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Credit Card Number field, enter the card account number.
b. In the Expiry Date field, enter the card expiry date (MMYY).
c. From the ECI Indicator drop-down list, select an e-commerce descriptor.
If the "Address Verification" area displays, enter the billing address data in
the Street Number, Street Name, and Zip/Postal Code fields (for a post
office box, checkmark PO Box).
5. Click on the Swipe Card to Register Profile button.
6. When "Please swipe credit card now" displays on the "Purchase" page, swipe the
card on the connected magnetic stripe reader.
7. When the "registration successful" response displays (the profile's alpha-numeric
data key will also be displayed), the transaction is complete.
Important!
Securely and confidentially store the data key for future reference.
You will need to refer to this data key when you want to perform financial
transactions with this Vault profile (see pages 27, 38, and 57).
8. In the "Action Items" area on the "Add Profile" page, you may perform the
following transactions using the newly created Vault profile:
136
Purchase: Click on the Purchase button, and see Purchase with debit/credit
card: Vault profile (page 27); begin at step 5.
Preauthorization: Click on the Preauthorization button, and see
Preauthorization with debit/credit card: Vault profile (page 38); begin at
step 5.
Independent Refund: Click on Independent Refund button, and see
Independent Refund with debit/credit card: Vault profile (page 57); begin
at step 5.
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9.1.2
Vault
Registering a Vault profile: keyed entry
Follow the steps to register a Vault profile by manually entering (keying in) card data. No
external POS device is required.
Note: Some chip debit cards may be used for this transaction.
1. On the menu bar, click on Vault > Add Profile.
2. Wait for the "Add Profile" page to display.
3. In the "Transaction Method" area, select Credit Card - Keyed Entry from the dropdown list.
To obtain card verification results, checkmark the Perform card verification
box.
4. In the "Profile Details" area, optionally enter profile details in the Customer ID,
Phone Number, Email Address, and Special Instructions fields.
Note: For more information about the fields referred to in the steps below, see
Payment/transaction fields (page 192).
a. In the Credit Card Number field, enter the card account number.
b. In the Expiry Date field, enter the card expiry date (MMYY).
c. From the ECI Indicator drop-down list, select an e-commerce descriptor.
If the "Address Verification" area displays, enter the billing address data in
the Street Number, Street Name, and Zip/Postal Code fields (for a post
office box, checkmark PO Box).
5. Click on the Register Profile button.
6. When the "registration successful" response and associated data key (an alphanumeric string) are displayed, the transaction is complete.
Important!
Securely and confidentially store the data key for future reference.
You will need to refer to this data key when you want to perform financial
transactions with this Vault profile (see pages 27, 38, and 57).
7. In the "Action Items" area on the "Add Profile" page, you may perform the
following transactions using the newly created Vault profile:
Purchase: Click on the Purchase button, and see Purchase with debit/credit
card: Vault profile (page 27); begin at step 5.
Preauthorization: Click on the Preauthorization button, and see
Preauthorization with debit/credit card: Vault profile (page 38); begin at
step 5.
Independent Refund: Click on Independent Refund button, and see
Independent Refund with debit/credit card: Vault profile (page 57); begin
at step 5.
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Vault
9.2
Managing a Vault profile
Follow the steps below to retrieve a previously registered Vault profile so that you can
alter its characteristics or delete it.
1. On the menu bar, click on Vault > Manage Profiles.
2. Wait for the "Manage Profiles" page to display.
3. Optionally narrow the search by create date, "other" criteria (see below), and/or
card expiry date:
Narrow the search by profile create date
a. In the "Create Date" area, checkmark the Create Date box.
b. Select a general date range from the drop-down list (e.g., Today, Yesterday,
etc.), or select a specific time and date range (hh:mm DD/MM/YYYY) from the
From/To drop-down lists.
Narrow the search by other criteria
a. Checkmark the box beside one or more of the following criteria: Data Key,
Customer ID, Email Address, and/or Managed Account Update Ignore.
b. For any box that you checkmarked in the previous step, enter the required
data in the corresponding field.
Narrow the search by card expiry date
a. In the "Get Expiring Cards" area, checkmark the Get Expiring Cards box.
b. From the Expiring Within drop-down list, select a general date range.
4. In the "Sort By" area, set your sort order preference for listing the results:
a. From the Sort Transactions by drop-down list, select the order in which you
want the hits to be listed (Create Date, Data Key, Email Address, etc.).
b. From the Rows per Page drop-down list, select the maximum number of hits
you want displayed on a single page.
c. From the Sort Order drop-down list, select an ascending/descending order.
5. To save your search criteria for the next time you do the report, click on the Save
Settings button; otherwise, go to the next step without changing anything.
6. Click on the Submit Search button (or Perform Query button).
7. Wait for the "Transaction List" to display, and then click on the Details button of
the Vault profile that you want to view or alter:
138
To update the Vault profile, see Updating the Vault profile (page 139).
To delete the Vault profile, see Deleting the Vault profile (page 139).
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9.2.1.1
Vault
Updating the Vault profile
Once you have retrieved a Vault profile (see page 138) and its "Profile Details" page is
displayed, follow the steps below to update the profile.
1. Do one or more of the following:
To update the profile details
a. In the "Profile Details" area, enter the new data as desired in the profile fields
(Customer ID, Email Address, Phone Number, and Special Instructions).
To update the payment details
a. In the "Payment Details" area, enter the new data as desired in payment
fields (Card Number, Expiry Date, and ECI indicator).
To update the address verification details
a. In the "Address Verification" area, enter the address data as desired in the
address fields (Street Name, Street Number, and Zip/Postal Code).
2. When you are finished entering the new data, click on the Update Profile button.
3. When the "update successful" response displays on the "Profile Details" page, the
operation is complete.
4. From the "Action Items" area on the "Profile Details" page, you may initiate the
following transactions using the newly updated Vault profile:
9.2.1.2
Purchase: Click on the Purchase button, and continue in Purchase with
debit/credit card: Vault profile (page 27); begin at step 5.
Preauthorization: Click on the Preauthorization button, and continue in
Preauthorization with debit/credit card: Vault profile (page 38); begin at
step 5.
Independent Refund: Click on Independent Refund button, and continue
in Independent Refund with debit/credit card: Vault profile (page 57);
begin at step 5.
Deleting the Vault profile
Once you have retrieved a Vault profile (see page 138) and its "Profile Details" page is
displayed, follow the steps below to delete the profile.
Important!
Once a profile is deleted, it cannot be re-opened.
1. Click on the Delete Profile button.
2. Wait for the "Confirm Profile Deletion - Step 1" details to display.
3. Click on the Confirm button.
4. When the "profile deleted" message displays, the operation is complete.
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Vault
9.3
Vault report
Follow the steps below to generate a report about Vault profiles used to process
transactions from your Merchant Resource Center store within the last 18 months.
1. On the menu bar, click on Vault > Vault Reports.
2. Wait for the "Vault Reports" page to display.
3. Select a date range to which to narrow the search for Vault-sourced transactions:
To select a general transaction date range:
a. In the "Date" area, mark the radio button under "Date".
b. Select a general date range (Today, Yesterday, This Week, etc.) from the
adjacent drop-down list.
To specify your own transaction date/time range:
a. Mark the radio button beside the From drop-down list, and then select your
"from-this-date" values (hh:mm DD/MM/YYYY).
b. Mark the radio button beside the To drop-down list, and then select your "tothis-date" values (hh:mm DD/MM/YYYY).
4. Optionally narrow the search by transaction type, transaction response, card
type, or "other" criteria (see below) as follows:
To narrow the search by transaction type
a. Checkmark the Transaction Type box.
b. In the "Transaction Type" area, checkmark the box beside any transaction
type (Purchase, Refund, and Ind. Refund ) that you want to include in the
report.
To narrow the search by transaction response:
a. Checkmark the Transaction Response box.
b. In the "Transaction Response" area, checkmark the box beside any transaction
response type (Approved, Declined, and Incomplete) that you want to include
in the report.
To narrow the search by payment type:
a. Checkmark the Card Type box.
b. In the "Card Type" area, checkmark the box beside any card type that you
want to include in the report.
Note: To retrieve Visa Debit card transactions, checkmark the Visa box.
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Vault
To narrow the search by "other criteria":
a. In the "Other Criteria" area, checkmark the box beside any other criteria (Card
Number, Amount, Customer ID, Data Key, Order ID, and Batch Number, ECI,
and Username) that you want to include in the report.
b. For any box that you checkmarked in the previous step, enter the required
data in the corresponding field and/or make a selection from the
corresponding drop-down list where applicable.
If you enter partial data, mark the begins with or ends with radio button.
5. In the "Sort By" area, set your sort order preference for listing the results:
a. From the Sort Transactions by drop-down list, select the order (Date/Time,
Order ID, Amount, etc.) in which you want the hits to be listed.
b. From the Rows per Page drop-down list, select the maximum number of hits
you want displayed on a single page.
c. From the Sort Order drop-down list, select an ascending/descending order.
6. Do one of the following:
Save the search criteria as the default, and generate the full report:
a. Click on the Save Settings button.
b. Click on the Perform Query button.
No change to default search criteria, and generate the full report:
a. Click on the Submit Search button.
7. When the "Transaction List" displays, the operation is complete.
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Vault
9.4
Hosted Vault configuration
This feature allows for the integration of the Vault into an independent merchant
Website or application. The collection of the secure credit card or bank account data is
handled on a secure Moneris Hosted Page.
Each account may have up to five unique Hosted Vault Page configurations. Please note
that these configurations do not equate to different stores: All profiles are added to the
same store. Each configuration can have a differing appearance as well as handle
responses in varying ways.
For information about how to view or download detailed Hosted PayPage configuration
instructions, see Assistance and resources (page 207).
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10 Reports
From your Merchant Resource Center store, you may generate/view detailed transaction
and batch reports regarding all transactions processed from your store. The following
reports may be generated from the Moneris Merchant Resource Center:
Debit/credit
Report type
See procedure on :
Transactions (single)*
page 144
Grouped transactions
page 146
Managed account updater
page 149
Batches
page 151
* For recurring transactions report, see page 132.
* For Vault profile-originated transactions report, see page 140.
Gift/loyalty
Report type
See procedure on:
Transactions
page 147
Batches
page 151
Batches:
Report type
See procedure on :
batches
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10.1 Transactions report: debit/credit cards
Follow the steps below to generate a report about debit/credit transactions processed on
your Merchant Resource Center store within the last 18 months.
1. On the menu bar, click on Reports > Transactions.
2. Wait for the "Transaction Reports" page to display.
3. Select a date range to which to narrow the search for transactions:
To select a general transaction date range:
a. In the "Date" area, mark the radio button under "Date".
b. Select a general date range (Today, Yesterday, This Week, etc.) from the
adjacent drop-down list .
To specify your own transaction date/time range:
a. Mark the radio button beside the From drop-down list, and then select your
"from-this-date" values (hh:mm DD/MM/YYYY).
b. Mark the radio button beside the To drop-down list, and then select your "tothis-date" values (hh:mm DD/MM/YYYY).
4. Optionally narrow the search by transaction type, transaction response, card
type, or "other" criteria (see below) as follows:
To narrow the search by transaction type
a. Checkmark the Transaction Type box.
b. In the "Transaction Type" area, checkmark the box beside any transaction
type (Purchase, Refund, Void, etc.) that you want to include in the report.
To narrow the search by transaction response:
a. Checkmark the Transaction Response box.
b. In the "Transaction Response" area, checkmark the box beside any transaction
response type (Approved, Declined, and Incomplete) that you want to include
in the report.
To narrow the search by card type:
a. Checkmark the Card Type box.
b. In the "Card Type" area, checkmark the box beside any card type that you
want to include in the report.
Note: To retrieve Visa Debit card transactions, checkmark the Visa box.
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To narrow the search by "other criteria":
a. In the "Other Criteria" area, checkmark the box beside any other criteria (Card
Number, Amount, Customer ID, Order ID, Customer Code, Invoice Number,
Amount, Batch Number, Username, and Store ID) that you want to include in
the report.
Note: The Store Id option is available only when multi-store login is enabled
(see page 180).
b. For any box that you checkmarked in the previous step, enter the required
data in the corresponding field and/or make a selection from the
corresponding drop-down list where applicable.
If you enter partial data, mark the begins with or ends with radio button.
5. In the "Sort By" area, set your sort order preference for listing the results:
a. From the Sort Transactions by drop-down list, select the order (Date/Time,
Order ID, Amount, etc.) in which you want the hits to be listed.
b. From the Rows per Page drop-down list, select the maximum number of hits
you want displayed on a single page.
c. From the Sort Order drop-down list, select an ascending/descending order.
6. Do one of the following:
Save the search criteria as the default, and generate the full report:
a. Click on the Save Settings button.
b. Click on the Perform Query button.
No change to default search criteria, and generate the full report:
a. Click on the Submit Search button.
Generate a totals report
a. Click on the Query Totals button.
7. When the "Transaction List" displays, the operation is complete.
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10.2 Transactions report: grouped transactions
Follow the steps below to generate a report about debit/credit group transactions
processed on your Merchant Resource Center store within the last 18 months.
1. On the menu bar, click on Reports >Group Transaction Reports.
2. Wait for the "Group Transaction Reports" page to display.
3. Select a date range to which to narrow the search for grouped transactions:
To select a general transaction date range:
a. In the "Date" area, mark the radio button under "Date".
b. Select a general date range (Today, Yesterday, This Week, etc.) from the
adjacent drop-down list.
To specify your own transaction date/time range:
a. Mark the radio button beside the From drop-down list, and then select your
"from-this-date" values (hh:mm DD/MM/YYYY).
b. Mark the radio button beside the To drop-down list, and then select your "tothis-date" values (hh:mm DD/MM/YYYY).
4. Optionally narrow the search by username and/or ticket # as follows:
a. In the "Other Criteria" area, checkmark the box beside any criteria (Username
and Ticket # ) that you want to include in the report.
b. For any box that you checkmarked in the previous step, enter the required
data in the corresponding field and/or make a selection from the
corresponding drop-down list where applicable.
If you enter partial data, mark the begins with or ends with radio button.
5. To save your search criteria for the next time you do the report, click on the Save
Settings button; otherwise, go to the next step without changing anything.
6. Click on the Submit Search button (or Perform Query button).
7. When the report displays, click on the Details button beside the group
transaction for which you want to view a more detailed report.
8. The operation is complete.
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10.3 Transactions report: gift/loyalty cards
Follow the steps below to generate a report about gift/loyalty transactions processed on
your Merchant Resource Center store within the last 18 months.
1. On the menu bar, click on Reports > Gift Transactions.
2. Wait for the "Gift/Loyalty Transaction Reports" page to display.
3. Select a date range to which to narrow the search for gift/loyalty transactions:
To select a general transaction date range:
a. In the "Date" area, mark the radio button under "Date".
b. Select a general date range (Today, Yesterday, This Week, etc.) from the
adjacent drop-down list .
To specify your own transaction date/time range:
a. Mark the radio button beside the From drop-down list, and then select your
"from-this-date" values (hh:mm DD/MM/YYYY).
b. Mark the radio button beside the To drop-down list, and then select your "tothis-date" values (hh:mm DD/MM/YYYY).
4. Optionally narrow the search by transaction type, transaction response, or
"other" criteria (see below) as follows:
To narrow the search by transaction type
a. Checkmark the Transaction Type box.
b. In the "Transaction Type" area, checkmark the box beside any transaction
type (Purchase, Refund, Void, etc.) that you want to include in the report.
To narrow the search by transaction response:
a. Checkmark the Transaction Response box.
b. In the "Transaction Response" area, checkmark the box beside any transaction
response type (Approved, Declined, and Incomplete) that you want to include
in the report.
To narrow the search by other criteria:
a. In the "Other Criteria" area, checkmark the box beside any of the "other"
criteria (Card Number, Customer ID, Order ID, Batch Number, and Username)
that you want to include in the report.
b. For any box that you checkmarked in the previous step, enter the required
data in the corresponding field and/or make a selection from the drop-down
list where applicable.
If you enter partial data, mark the begins with or ends with radio button.
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5. In the "Sort By" area, set your sort order preference for listing the results:
a. From the Sort Transactions by drop-down list, select the order in which you
want the hits to be listed (Date/Time, Order ID, Amount, etc.).
b. From the Rows per Page drop-down list, select the maximum number of hits
you want displayed on a single page.
c. From the Sort Order drop-down list, select an ascending/descending order.
6. Do one of the following:
Save the search criteria as the default, and generate the full report:
a. Click on the Save Settings button.
b. Click on the Perform Query button.
No change to default search criteria, and generate the full report:
a. Click on the Submit Search button.
Generate a totals report
a. Click on the Query Totals button.
7. When the "Transaction List" displays, the operation is complete.
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10.4 Managed account updater report
Follow the steps below to generate a report about registered Vault profiles and/or
recurring transaction profiles for which card data have changed due to an update made
through the managed account updater service (see page 202).
1. On the menu bar, click on Reports > Managed Account Updater.
2. Wait for the "Managed Account Updater Reports" page to display.
3. Select a date range to which to narrow the managed account updater search:
To select a general transaction date range:
a. In the "Date" area, mark the radio button under "Date".
b. Select a general date range (Today, Yesterday, This Week, etc.) from the
adjacent drop-down list.
To specify your own transaction date/time range:
a. Mark the radio button beside the From drop-down list, and then select your
"from-this-date" values (hh:mm DD/MM/YYYY).
b. Mark the radio button beside the To drop-down list, and then select your "tothis-date" values (hh:mm DD/MM/YYYY).
4. Optionally narrow the search by account type and/or card type as follows:
To narrow the search by account type
a. Checkmark the Account Type box.
b. In the "Account Type" area, checkmark the box beside any account type (Vault
or Recur) that you want to include in the report.
To narrow the search by card type:
a. Checkmark the Card Types box.
b. In the "Card Types" area, checkmark the box beside any card type that you
want to include in the report.
5. In the "Sort By" area, set your sort order preference for listing the results:
a. From the Sort Transactions by drop-down list, select the order (Date/Time or
Order ID/Data Key) in which you want the hits to be listed.
b. From the Rows per Page drop-down list, select the maximum number of hits
you want displayed on a single page.
c. From the Sort Order drop-down list, select an ascending/descending order.
6. Click on the Submit Search button.
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7. When the "Transaction List" displays, the operation is complete.
8. Please note that managed account updater totals are shown at the top of the
report. Totals are broken down into five categories:
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CLOSED: Indicates the card (account) number registered to a Vault profile or
recurring transaction on your store has been closed/cancelled. The card
should not be used to process transactions.
CONTACT: Indicates the cardholder should be contacted for further details
regarding the card (account) number registered to the Vault profile or
recurring transaction on your store. The card should not be used to process
transactions.
EXPIRY: Indicates the card (account) number registered to a Vault profile or
recurring transaction on your store has expired but has since been updated.
The card can be used to process transactions.
UPDATE: Indicates the card (account) number registered to a Vault profile or
recurring transaction has been updated. This card can be used to process
transactions.
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10.5 Batches report: debit/credit and gift/loyalty cards
Follow the steps below to generate a report about all batches processed within the last
18 months from your Merchant Resource Center store.
1. On the menu bar, click on Reports > Batches.
2. Wait for the "Batch Reports" page to display.
If the "Store ID" area displays, select the Merchant Resource Center store
about which you want to generate the report.
Note: This option is available only if multi-store login is enabled (See page 180).
3. Select a general date range, or specify your own date/time range:
To select a general batch date range:
a. In the "Date" area, mark the radio button under "Date".
b. Select a general date range (Current - Open Batches, Today, Yesterday, etc.)
from the adjacent drop-down list.
To specify your own batch date/time range:
a. Mark the radio button beside the From drop-down list, and then select your
"from-this-date" values (hh:mm DD/MM/YYYY).
b. Mark the radio button beside the To drop-down list, and then select your "tothis-date" values (hh:mm DD/MM/YYYY).
4. Optionally narrow the search as follows:
To narrow the search by batch status
a. Checkmark the batch status box.
b. In the "Batch Status" area, mark the radio button beside the status type
(In Balance or Out of Balance) that you want to include in the report.
To narrow the search by batch number:
a. Checkmark the Batch Number box.
b. In the "Batch Number" area, enter the batch number (Batch Number field)
that you want to include in the report.
To narrow the search by batch status
a. Checkmark the Terminal ID box.
b. In the "Terminal ID" area, checkmark the box beside any terminal ID that you
want to include in the report.
Note: If a terminal ID is greyed, it means that it has been deactivated.
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5. In the "Sort By" area, set your sort order preference for listing the results:
a. From the Sort Transactions by drop-down list, select the order (Terminal ID,
Date/Time, or Batch Status) in which you want the hits to be listed.
6. To save your search criteria for the next time you do the report, click on the Save
Settings button; otherwise, go to the next step without changing anything.
7. Click on the Submit Search button (or Perform Query button).
8. When the "Query Results" list displays, click on the Details button beside the
batch for which you want to view a more detailed report.
9. The operation is complete.
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11 End-of-day procedure
To ensure that funds are deposited to your merchant account the next business day,
follow the appropriate end-of-day procedure.
If your Merchant Resource Center store is set to manual batch close (see page 172):
Close your batch(es) before 11 PM Eastern Standard Time by following the steps below.
1. On the menu bar, click on Reports > Batches.
2. Wait for the "Batch Reports" page to display.
3. Close a batch:
a. In the "Terminal ID" area, locate the batch that you want to close, and click on
the corresponding Close Batch button.
b. Wait for the "Batch Close Successful" response to display (in the "Batch Close
Results" area).
c. Click on the Continue button.
4. Repeat steps 3a-c for each of your remaining batches.
5. The operation is complete.
6. To determine if the batch/batches that you closed is/are in balance, generate a
Batches report (see page 151).
Note: If the report indicates an "Out of Balance" status for any batch, contact
Moneris within 5 business days for assistance.
If your Merchant Resource Center store is set to automatic batch close (see page 172):
1. To determine if the closed batch/batches are in balance, generate a Batches
report (see page 151).
Note: If the report indicates an "Out of Balance" status for any batch, contact
Moneris within 5 business days for assistance.
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12 Managing your own user profile
From your Merchant Resource Center store, you may configure settings (listed below)
that affect only user profile profile.
Note: To configure settings that affect all other users and your Merchant Resource Center
store, use the Admin functions (see page 164).
User profile information
Login password (see page 155).
Security questions/answers (see page 156 ).
Registered e-mail address (see page 156).
Default page
See page 157.
Transaction settings
Default card entry method (see page 158).
Default electronic commerce indicator (see page 159).
Default display language (see page 159).
Default PINpad com port number (see page 160).
Default headers/fields to include your transaction report summaries (see page
161).
Default headers/fields to include reports that you export to a CSV-format file (see
page 162).
Login history
See page 163
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12.1 Modifying your user profile's login information
12.1.1
Modifying your login password
Follow the steps below to modify your user profile's login password.
1. On the menu bar, click on Firstname_Last Name > Account Information.
2. Wait for the "Account Information" page to display.
3. In the "Change Password" area, do the following:
a. In the the Old Password field, enter your current password.
b. In the New Password field, enter your new password.
Note: The new password must adhere to these restrictions (password fields are
case sensitive): include 7-16 characters; start with a letter; contain a
number; and cannot be the same as the previous 4 passwords.
c. In the Confirm New Password field, enter the same password as you did in the
previous step.
d. Click on the Change Password button.
Note: You must change your password periodically. If your password expires,
you will be prompted to create a new password.
Important!
Passwords should be kept confidential and not shared with
any one. Change your password immediately if you have any reason to
believe that someone else has access to it or has tried to log into your
account.
4. When the "success" message displays, the operation is complete.
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12.1.2
Modifying your security questions/answers
Follow the steps below to modify one or more of your Security pass-phrase
questions/answers. Periodically you will be prompted to answer one of these questions
before being logged in.
1. On the menu bar, click on Firstname_Lastname > Account Information.
2. Wait for the "Account Information" page to display.
3. In the "Security Question and Answers" are a, optionally update one or more of
your security questions/answers as follows:
a. Select a question from a Security Question # drop-down list.
b. In the corresponding Security Answer # field, enter a new answer.
c. Repeat steps 3a to b for any remaining question/answer that you want to
modify.
4. When you are finished, click on the Save Reset Password Data button.
5. When the "success" message displays, the operation is complete.
12.1.3
Modifying your registered e-mail address
Follow the steps below to modify the e-mail address currently registered to your user
profile.
Note: If you need to have your password reset, a temporary password will be sent to this
e-mail address.
1. On the menu bar, click on Firstname_Lastname > Account Information.
2. Wait for the "Account Information" page to display.
3. In the "Security Question and Answers" area, do the following:
a. In the Email address field, enter the new e-mail address that you want to
register for your user profile.
4. When you are finished, click on the Save Reset Password Data button.
5. When the "success" message displays, the operation is complete.
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12.2 Modifying your user profile's default transaction
settings
12.2.1
Setting your Merchant Resource Center default page
Follow the steps below to specify a Merchant Resource Center default page for your user
profile. Once the default page is set, it will display each time you log into the Merchant
Resource Center.
Note: If no default page is specified, the "Merchant Resource Center" main page will
display each time you log in.
1. Log into the Merchant Resource Center (see page 5).
2. Click on a Merchant Resource Center menu bar item, and wait for the
corresponding page to display (e.g., if you click on Terminal > Purchase, the
"Purchase" page will be displayed).
3. Once the desired Merchant Resource Center page is displayed, click on the
icon (e.g., if the "Purchase" page is displayed, it will be set as your
default page).
4. The operation is complete.
Note: The default page will display each time you log into the Merchant Resource
Center.
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12.2.2
Setting your default card entry method
Follow the steps below to specify the default card entry method for your user profile.
Note: You may alter the card entry method on a transaction-by-transaction basis.
1. On the menu bar, click on Firstname_Lastname > Account Settings.
2. Wait for the "Account Settings" page to display.
3. In the "Transaction Method" area, do the following:
a. From the Default Transaction Method drop-down list, select a new default
card entry method for your user profile:
Card entry method
Description
Keyed
Manually capture card data by entering them directly
in Merchant Resourced Center fields.
Mag swipe reader
Capture card data by swiping the card on an
unencrypted magnetic stripe reader that is connected
to your computer.
Pinpad
Capture the card data by inserting, tapping, or swiping
the card on an iPP320 PINpad that is connected to your
computer.
b. Click on the Save Transaction Method button.
4. When the "success" message displays above the button, the operation is
complete.
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12.2.3
Managing your own user profile
Setting your default electronic commerce indicator
Follow the steps below to specify the default electronic commerce indicator set for your
user profile.
Note: You may alter the electronic commerce indicator on a transaction-by-transaction
basis.
1. On the menu bar, click on Firstname_Lastname > Account Settings.
2. Wait for the "Account Settings" page to display.
3. In the "Default Transaction ECI" area, do the following:
a. From the Default ECI drop-down list, select a new default electronic
commerce indicator for your user profile (for list of indicators, see page #).
b. Click on the Save Default ECI button.
4. When the "success" message displays above the button, the operation is
complete.
12.2.4
Setting your default display language
Follow the steps below to specify the default language for your user profile. The
Merchant Resource Center will default to the set language the next time you log in.
Note: Regardless of how you configure this setting, you may change the electronic
commerce indicator at the time you are performing a financial transaction.
1. On the menu bar, click on Firstname_Last Name > Account Settings.
2. Wait for the "Account Settings" page to display.
3. In the "Default Transaction ECI" area, do one of the following:
To select English as the default language, mark the English radio button
To select French as the default language, mark the French radio button.
b. Click on the Save Default Language button.
4. When the "success" message displays above the button, the operation is
complete.
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12.2.5
Setting your default PINpad com port number
Follow the steps below to specify the default com port number that the iPP320 PINpad is
using while it is connected to the computer from which you are performing Merchant
Resource Center financial transactions.
Note: Before you attempt to perform PINpad transactions on another computer, you
must first update this Merchant Resource Center com port setting and ensure it is
still valid for your PINpad connection.
1. On the menu bar, click on Firstname_Lastname > Account Settings.
2. Wait for the "Account Settings" page to display.
3. In the "PInpad COM Port" area, do the following:
a. In the Pinpad COM Port field, enter the com port being used by the iPP320
PINpd while it is connected to your computer.
b. Click on the Save COM port button.
4. When the "success" message displays above the button, log out of the Merchant
Resource Center, close your browser, and then log back in.
5. The operation is complete.
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12.2.6
Managing your own user profile
Setting the default headers/fields to include your
transaction report summaries
Follow the steps below to specify the default report summary fields that you want to
include in any report summary generated from your Merchant Resource Center store.
1. On the menu bar, click on Firstname_Lastname > Account Settings.
2. Wait for the "Account Settings" page to display.
3. In the "Transaction Summary Fields" area, do the following:
a. Checkmark the box beside any field data and header that you want to include
in an output report:
Note: Field names are bolded below with their corresponding field headers
enclosed in quotation marks " ".
Amount ("AMOUNT"); Authorization Code ("AUTH CODE"); AVS Result ("AVS"),
Batch Number ("BATCH"), Card Number ("PAN" ),Card Type ("CARD"),
Customer Code ("CUST CODE"), Customer ID ("CUST ID"),CVD Result ("CVD"),
ECI ("ECI"), Expiry date ("EXP)", Invoice Number ("INVOICE"), Response Code
("RESP CODE"), Result ("RESULT"), Username ("USERNAME"), VBV/SecureCode
Result ("VBV/SC").
b. Click on the Save Transaction Summary Settings button.
4. When the "success" message displays above the button, the operation is
complete.
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12.2.7
Setting the headers/fields to include reports that you
export to a CSV-format file
Follow the steps below to specify the default fields and corresponding headers (if any)
that you want to include in any Merchant Resource Center report that you export to a
file in CSV-format.
1. On the menu bar, click on Firstname_Lastname > Account Settings.
2. Wait for the "Account Settings" page to display.
3. In the "Export to File Fields" area, do the following:
a. Checkmark the box beside any field that you want to include in an output
report where applicable: (
Note: Corresponding field headers are enclosed in
quotation marks ("").
Amount ("amount"), Auth Code ("auth_code"), AVS Result ("avs_result"),
Batch Number ("batch_no"), Card Number ("first4last4"), Card Type
("card_type"), Customer Code ("customer_code"), Customer ID ("cust_id"),
CVD Result ("cvd_result"), Date / Time ("transaction_date_time"), ECI ("eci"),
Expiry date ("exp_date"), Invoice Number ("invoice_number"), Order ID
("order_no"), Orig Transaction Number ("orig_transaction_no"), Reference
Number ("ecr_seq_no"), Response Code ("response_code"), Result ("result"),
Sequence ("seq_no"), Swiped ("swiped"), Terminal ID ("ecr_no"), Transaction
Number ("transaction_no"), Transaction Type ("transaction_name"),
Username ("clerk"), VBV/SecureCode Result ("cavv_result").
If you want the exported report to include the field headers, checkmark
the Include Field Headers box.
b. Click on the Save Export to File Settings button.
4. When the "success" message displays above the button, the operation is
complete.
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12.3 Viewing your login history
Follow the steps below to view the last ten successful and unsuccessful login attempts
for your user profile.
1. On the menu bar, click on Firstname_Lastname > Login History.
2. Wait for the "Login History" page to display.
3. The operation is complete.
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13 Admin: managing store settings/other user
profiles
Use the Admin functions to manage your Merchant Resource Center store settings and
manage other user profiles (e.g., assign user permissions, add/remove user profiles, and
check audit logs).
This section includes information about how to do the following:
User profiles
Add a new user profile (see page 165).
Modify an existing user profile:
First/last name (see page 166).
Password (see page 167).
Permissions (see page 168).
Admin access level (see page 169).
Deactivate a user profile (see page 170).
Notification
Add/remove e-mail addresses from the notification list (see page 171).
Store settings
Configure settings that affect the entire store such as batch close time, tip
prompts, cash payments, PCI mode settings, receipt header, multi-store login
(see page 172).
Security
View audit logs (see page 183).
Restrict IP access (see page 186).
Web integration
164
Configure DirectPost (page 189).
Configure Hosted PayPage (page 190).
Configure Hosted Tokenization (page 191).
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Admin: managing store settings/other user profiles
13.1 Adding a new user profile
Follow the steps below to add a new user profile to your Merchant Resource Center store.
1. On the menu bar, click on Admin > Add User.
2. Wait for the "Add User" page to display.
3. In the "User Information" area, do the following:
a. In the Last Name and First Name fields, enter the new user's last and first
names.
b. In the Username field, enter the username under which the new user will
sign into your Merchant Resource Center store.
c.
In the Temporary Password and the Confirm Temporary Password fields,
enter the new user's password.
Note: The new password must adhere to these restrictions (password fields are
case sensitive): include 7-16 characters; start with a letter; contain a
number; and cannot be the same as the previous 4 passwords.
When the new user signs into the Merchant Resource Center for the first
time, they will be prompted to change their password.
4. Click on the Save User button.
5. When the "User Permissions" page displays, enable/disable permissions as
desired (for a full listing of user permissions, see User permissions on page 197):
To enable one or more user permissions:
a. Checkmark the box beside any permission that you want to enable.
Note: To simultaneously checkmark all boxes, click on the Select All button.
To disable one or more user permissions:
a. Unmark the box beside the permission that you want to disable.
Note: To simultaneously unmark all boxes, click on the Deselect All button.
6.
Click on the Save Permissions button.
7. When the "Set Level Permissions" page displays, assign the level of administrative
access the new user can assign to other users (for a full listing of admin access
levels, see Admin access level on page 195).
8. Click on the Save Level button.
9. When the "success" message displays above the button, the operation is
complete.
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13.2 Modifying a user profile
13.2.1
Modifying a user profile's first name/last name data
Follow the steps below to change the first and last name information of an active user
profile on your Merchant Resource Center store.
1. On the menu bar, click on Admin > Modify User.
2. Wait for the "Modify User" page to display.
3. Retrieve the user profile that you want to modify:
To refine the search by last name:
a. In the "Locate User" area, enter the name data in Last Name and/or Username
field.
b. In the "Order By" area, select a sort order (Name or Username radio button)
for listing the results.
To retrieve all user profiles:
a. Go to step 4.
4. Click on the Locate User button.
5. Wait for the "Select User" list of profiles to display.
6. Click on the Edit User button beside the user profile that you want to modify.
7. Wait for the user profile to display.
8. In the "User Information" area, enter new data in the Last Name and/or First
Name field.
9. Click on the Update User button.
10. When the "success" message displays above the button, the operation is
complete.
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13.2.2
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Modifying a user profile's password
Follow the steps below to change the password of a user profile (active) on your
Merchant Resource Center store.
Note: To modify your own user profile's password, see page 155.
1. On the menu bar, click on Admin > Modify User.
2. Wait for the "Modify User" page to display.
3. Retrieve the user profile that you want to modify:
To refine the search by last name:
a. In the "Locate User" area, enter the name data in Last Name and/or Username
field.
b. In the "Order By" area, select a sort order (Name or Username radio button)
for listing the results.
To retrieve all user profiles:
a. Go to step 4.
4. Click on the Locate User button.
5. Wait for the "Select User" list of profiles to display.
6. Click on the Edit User button beside the user profile that you want to modify.
7. Wait for the user profile to display.
8. In the "Change Password" area, enter the new password data in the New
Password and Confirm Password fields.
Note: The new password must adhere to these restrictions (password fields are
case sensitive): include 7-16 characters; start with a letter; contain a
number; and cannot be the same as the previous 4 passwords.
9. Click on the Update User button.
10. When the "success" message displays above the button, the operation is
complete.
Note: When the user next logs in, they must enter the new password.
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13.2.3
Modifying a user profile's user permissions
Follow the steps below to change the user permissions of an active user profile on your
Merchant Resource Center store.
1. On the menu bar, click on Admin > Modify User.
2. Wait for the "Modify User" page to display.
3. Retrieve the user profile that you want to modify:
To refine the search by last name:
a. In the "Locate User" area, enter the name data in Last Name and/or Username
field.
b. In the "Order By" area, select a sort order (Name or Username radio button)
for listing the results.
To retrieve all user profiles:
a. Go to step 4.
4. Click on the Locate User button.
5. Wait for the "Select User" list of profiles to display.
6. Click on the Edit User button beside the user profile that you want to modify.
7. Wait for the user profile to display.
8. In the "Set Permissions" area, click on the Set Permissions button.
9. When the permissions display, enable/disable the permissions as desired (for a
full listing of user permissions, see User permissions on page 197):
To enable one or more user permissions:
a. Checkmark the box beside any permission that you want to enable.
Note: To simultaneously checkmark all boxes, click on the Select All button.
To disable one or more user permissions:
a. Unmark the box beside the permission that you want to disable.
Note: To simultaneously unmark all boxes, click on the Deselect All button.
10. Click on the Update Permissions button.
11. When the "success" message displays above the button, the operation is
complete.
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13.2.4
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Modifying a user profile's admin access level
Follow the steps below to change the level of administrative, transactional, and
reporting access that a user can assign to another user on your Merchant Resource
Center store.
1. On the menu bar, click on Admin > Modify User.
2. Wait for the "Modify User" page to display.
3. Retrieve the user profile that you want to modify:
To refine the search by last name:
a. In the "Locate User" area, enter the name data in Last Name and/or Username
field.
b. In the "Order By" area, select a sort order (Name or Username radio button)
for listing the results.
To retrieve all user profiles:
a. Go to step 4.
4. Click on the Locate User button.
5. Wait for the "Select User" list of profiles to display.
6. Click on the Edit User button beside the user profile that you want to modify.
7. Wait for the user profile to display.
8. In the "Admin Level" area, click on the Set Level button.
9. When the various access levels display, assign an administrative, transaction,
and reports level (for a list of available levels, see Admin access level on page 195):
To change an administrative level:
a. In the "Administrative Level" area, select the radio button beside the
administrative level that you want to assign to this user.
To change a transaction level:
a. In the "Transaction Level" area, select the radio button beside the transaction
level that you want to assign to this user.
To change a report level:
a. In the "Report Level" area, select the radio button beside the reports level that
you want to assign to this user.
10. Click on the Update Level button.
11. When the "success" message displays above the button, the operation is
complete.
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13.3 Deactivating a user profile
Follow the steps below to permanently deactivate a user profile from your Merchant
Resource Center store.
Note: Once a user profile is deactivated, its login credentials can no longer be used to
access your store. The historical data for the activities of the user profile will
continue to remain accessible even after the user profile is deactivated.
1. Click on Admin > Modify User.
2. Wait for the "Modify User" page to display.
3. Retrieve the user profile that you want to deactivate:
To refine the search by last name:
a. In the "Locate User" area, enter the name data in Last Name and/or Username
field.
b. In the "Order By" area, select a sort order (Name or Username radio button)
for listing the results.
To retrieve all user profiles:
a. Go to step 4.
4. Click on the Locate User button.
5. Wait for the "Select User" list of profiles to display.
6. Click on the Deactivate button beside the user profile that you want to
deactivate.
7. When the "success" message displays above the button, the operation is
complete.
Note: A record of the deactivated user profile will remain on the system; however,
the text "inactive" will display beside the deactivated username.
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13.4 Notification settings
13.4.1
Adding an e-mail address to the notification list
Follow the steps below to add an e-mail address to the Merchant Resource Center
notification list.
1. On the menu bar, click on Admin > Notification.
2. Wait for the "Email Notification" page to display.
3. In the "Add Email" area, enter the e-mail address (Email Address field) to have
added to the notification list.
4. Click on the Add Email Address button.
5. When the "success" message displays above the button, the operation is
complete.
13.4.2
Removing an e-mail address from the notification list
Follow the steps below to unsubscribe an e-mail address from the Merchant Resource
Center notification list.
1. On the menu bar, click on Admin > Notification.
2. Wait for the "Email Notification" page to display.
3. In the "Notification Emails" area, click on the Remove button beside the e-mail
address that you want to remove from the notification list.
4. In the "Confirm Delete" area, click on the Remove Email button.
5. When the "success" message displays, the operation is complete.
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13.5 Store settings
13.5.1
Automated logout setting
Follow the steps below to specify the number of minutes before an inactive session is
automatically logged off from your Merchant Resource Center store.
1. On the menu bar, click on Admin > Store Settings.
2. Wait for the "Store Settings" page to display.
3. In the "Automated Logout" area, do the following:
a. In the Auto Logout Time field, enter the number of minutes (minimum 10
min; maximum 720 min) .that must elapse before an inactive session is
automatically logged out.
4. Click on the Save Logout Period button.
5. When the "success" message displays above the button, the operation is
complete.
13.5.2
Batch close time setting
Follow the steps below to specify when you want your Merchant Resource Center store
batch(es) to close and at what time.
1. On the menu bar, click on Admin > Store Settings.
2. Wait for the "Store Settings" page to display.
3. In the "Batch Close Time" area, select the radio button beside one of the following
options to enable it:
Option
Description
Manually close batch via API or
Merchant Resource Centre
The batch never closes unless you close it via
an API or the Merchant Resource Center.
Automatically close between 10
and 11 pm (Eastern Time)
The batch closes automatically each day
between 10 PM and 11 PM (Eastern Time).
Automatically close at : hh:mm:ss
The batch closes automatically on a daily basis
at a time that you specify (Eastern Time).
A time between 10-11 PM is not valid.
4. Click on the Save Close Time button.
5. When the "success" message displays above the button, the operation is
complete.
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13.5.3
Admin: managing store settings/other user profiles
Cash payments setting
Follow the steps below to enable/disable cash as a payment option (Purchases and
Refunds only) on your Merchant Resource Center store.
1. On the menu bar, click on Admin > Store Settings.
2. Wait for the "Store Settings" page to display.
3. In the "Cash Settings" area, do one of the following:
To enable cash payments, checkmark the Enable cash payments box.
To disable cash payments, unmark the Enable cash payments box.
4. Click on the Update Cash Settings button.
5. When the "success" message displays above the button, the operation is
complete.
13.5.4
PCI mode setting
Follow the steps below to enable/disable PCI mode on your Merchant Resource Center
store. When PCI mode is enabled, keyed entry without the use of an iPP320 PINpad is
disabled for all financial transactions.
Note: Even when PCI mode is enabled, it is still possible to use keyed entry without an
iPP320 PINpad to perform financial transactions from your store, but you must
enable the user permission (Enable Keyed in PCI mode) for any user whom you
want to have this ability (see page 168).
1. On the menu bar, click on Admin > Store Settings.
2. Wait for the "Store Settings" page to display.
3. In the "Encrypted Reader Settings - PCI Mode" area, do one of the following:
To enable PCI mode, checkmark the Enable PCI Mode box.
Note: If PCI mode is enabled, the Card Verification transaction and all Vault
and Recurring functionality (if supported on your store) will be
disabled.
To disable PCI mode, unmark the Enable PCI Mode box.
Note: If PCI mode is disabled, Card Verification (page 59), Vault (page 134),
and Recurring (page 127) functionality will be enabled.
4. Click on the Update PCI Mode button.
5. When the "success" message displays above the button, the operation is
complete.
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13.5.5
Receipt details setting
Follow the steps below to configure your business contact information (e.g., address,
Web site URL, contact telephone number, refund policy, etc.) that you want to appear in
receipts generated on your Merchant Resource Center store.
1. On the menu bar, click on Admin > Store Settings.
2. Wait for the "Store Settings" page to display.
3. In the "Receipt Details" area, enter any data in fields that you want to include in
receipts (Street Address 1, Street Address 2, City, Province, Postal Code, Website
URL, Contact Tel #, Fax #, and Refund Policy).
Note: If your refund policy is greater than 50 characters (Refund Policy field), you
may enter a URL that links to the full refund policy.
4. Click on the boxes beside any data element (listed below) that you want to
include in receipts:
Include Line Item details.
Include Shipping details.
Include Billing details.
Include Customer ID.
Include extra details - Client Email Address and Note.
5. Click on the Save Receipt Data button.
6. When the "success" message displays above the button, the operation is
complete.
13.5.6
Tip setting: iPP320 PINpad
Follow the steps below to enable/disable tip prompting on any iPP320 PINpad that is
allocated to your Merchant Resource Center store. When enabled, tip prompts display
only during debit/credit Purchase transactions for which the iPP320 PINpad is used as
the card entry method.
1. On the menu bar, click on Admin > Store Settings.
2. Wait for the "Store Settings" page to display.
3. In the "Tip Settings" area, do one of the following:
To enable tip prompting, checkmark the Enable tip on Pinpad box.
To disable tip prompting, unmark the Enable tip on Pinpad box.
4. Click on the Update Tip Settings button.
5. When the "success" message displays above the button, the operation is
complete.
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13.5.7
Admin: managing store settings/other user profiles
API token: regenerating the token
The API Token is a store-specific string of alphanumeric characters. Moneris uses the API
token to validate the identity of your online store when E-commerce transactions are
being performed as part of an integrated Web solution. When you opt to send Ecommerce transactions directly from your Website, the transaction requests originate
from a Merchant Resource Center API. Follow the steps below to generate the API token.
Important! You MUST NOT transmit this token in an e-mail or any other insecure
communication medium. If you believe that your token has been compromised, you
should generate another token.
1. On the menu bar, click on Admin > Store Settings.
2. Wait for the "Store Settings" page to display.
3. In the "API Token" area, click on the the Re-generate API Token button.
4. Wait for the warning message to display.
Important! The old token cannot be re-activate an old token once a new one is
generated.
5. Click on the Re-generate API Token button again.
6. Wait for the new API token to be generated.
7. Have all users currently logged into your store log out.
8. The operation is complete (users may now log back in again).
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13.5.8
Asynchronous transaction response setting
Follow the steps below to configure the Asynchronous Transaction Response parameters
to enable a server-to-server post of the terminal response data in XML format as a
secondary method of obtaining the response data. The response data will be sent to the
specified URL.
Note: Response URLs must be secure (HTTPS) in the production environment. Self-signed
certificates will work. HTTP addresses will not work.
1. On the menu bar, click on Admin > Store Settings.
2. Wait for the "Store Settings" page to display.
3. In the "Asynchronous Transaction Response" area, do the following:
a. Checkmark the Perform asynchronous data post box.
b. In the Async Response URL field, enter the destination URL.
4. Click on the Save Asynchronous Settings button.
5. When the "success" message displays above the button, the operation is
complete.
13.5.9
Multi-store login status
Follow the steps below to determine the status of your Merchant Resource Center store
when it is configured to be part of a multi-store configuration (see see page 180 ).
1. On the menu bar, click on Admin > Store Settings.
2. Wait for the "Store Settings" page to display.
3. In the "Multi Store" area, look for the following indicators:
Indicator
Description
Master Store
The store is a "master" store.
The store is a "child" store.
4. The operation is complete.
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13.5.10
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Managed account updater setting
Follow the steps below to enable the Merchant Resource Center to automatically update
stored credit card data using Visa and/or Mastercard updating services.
1. On the menu bar, click on Admin > Store Settings.
2. Wait for the "Store Settings" page to display.
3. In the "Managed Account Updater" area, do the following:
Note: If the Visa or MasterCard account updater service returns a "closed" or
"contact" response for a registered card (account) number that you have
used to set up a recurring transaction and/or a vault profile, the Merchant
Resource Center will stop automatic card updates for the profile (see
Managed account updater report on page 149).
a. Configure managed account updater setting for recurring transactions:
To enable the managed account updater for recurring transactions,
checkmark the Automatically update recurring transactions box.
To disable the managed account updater for recurring transactions,
unmark the Automatically update recurring transactions box.
b. Configure the managed account updater setting for Vault profiles
To enable the managed account updater for Vault profiles, checkmark the
Automatically update vault transactions box.
To disable the managed account updater for Vault profiles, unmark the
Automatically update vault transactions box.
4. Click on the Save Account Updater Settings button.
5. When the "success" message displays above the button, the operation is
complete.
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13.5.11
Apple Pay In-App Configuration
If you want to use the Moneris Apple Pay SDK and develop a solution that allows you to
support Apple Pay payments in an integrated environment, follow the steps below to
obtain and upload the necessary certificates that will allow Moneris to decrypt the Apple
Pay payment token.
Note: If you want to use the Apple API instead of the Moneris Apple Pay SDK, refer to the
Apple Developer library and the Moneris payment API.
1. Visit the Apple Developer Portal at https://developer.apple.com/
library/prerelease/content/ApplePay_Guide/Configuration.html, and
obtain/register an Apple Pay merchant ID (on the site, refer the procedure for
registering an Apple merchant ID).
2. Download a certificate signing request (CSR) file from the Merchant Resource
Center:
a. Log into the Merchant Resource Center (see page 5).
Note: Do not log out from the Merchant Resource Center until you have
completed the the configuration steps below.
b. On the menu bar, click on Admin > Apple Pay In-app Configuration.
c. Wait for the "Apple Pay In-app Configuration" page to display.
d. In the "Download CSR" area, enter your Apple Pay merchant ID in the
Apple Merchant ID field.
e. Click on the Download button.
f.
When the CSR file is generated, download it to your computer.
3. Go back to the Apple Developer Portal at https://developer.apple.com/
library/prerelease/content/ApplePay_Guide/Configuration.html, and upload the
CSR file that you just downloaded to your computer (on the site, refer to the
procedure for configuring a certificate for your Apple merchant ID).
4. When the Apple Pay certificate file is generated, download it to your computer.
5. Upload the Apple Pay certificate to the Merchant Resource Center:
a. Return to the Merchant Resource Center's "Apple Pay In-app Configuration"
page (Admin > Apple Pay In-app Configuration).
b. In the "Upload Apple Pay certificate" area, browse for and select the Apple Pay
certificate file that you just downloaded to your computer.
c. When the Apple Pay certificate is displayed in the field, click on the Upload
button.
d. In the "Apple Merchant Certificates" area, confirm that a new "Vendor ID" and
corresponding "Certificate Date" are listed (Moneris can now decrypt the
Apple Pay payment token).
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Important! Although you have successfully followed the steps to enable Moneris
to decrypt the Apple Pay payment token, you must still integrate Apple Pay into
your application. To to this, you must follow the steps in the appropriate Moneris
Integration guide (to obtain this guide, visit the Moneris Developer Portal (see
page 207))
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13.6 Multi-store login configuration
If you have multiple Merchant Resource Center stores, the multi-store login feature
allows you to link your stores together for easier access to reports and transaction
processing across multiple stores at the same time without the need for you to log into
each store separately using multiple login credentials.
To link one store to another, see page 181.
To remove a linked store from the group, see page 182.
To switch between linked stores, see page 182.
To determine the status of your store, see page 176.
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13.6.1
Admin: managing store settings/other user profiles
Linking a child store to the master store
Follow the steps below to link one of your other Merchant Resource Center stores to the
store that you are currently logged into.
Note: The store that you will link in effect becomes a "child" store while the store through
which you are setting up the multi-store configuration becomes the "master" store.
1. Designate the "master" store by doing the following:
a. Log into the store that you want to designate as the "master" store
(see page 5).
b. Enable the Configure Multi Merchant user permission for your user profile
(see page 168).
c. Log out of the master store (see page 8).
2. Designate the "child" store by doing the following:
a. Log into the store that you want to designate as the "child" store
(see page 5).
b. Enable the Configure Multi Merchant user permission for your user profile
(see page 168).
c. Log out of this "child" store (see page 8).
3. Log back into your master store.
4. On the menu bar of your master store, click on Admin > Multi Store Login.
5. Wait for the "Multi Store Setup" page to display.
6. In the "Add Store" area, do the following:
a. In the Username, Store ID, and Password fields, enter your login credentials
for the child store that you want to link to the master store.
b. Click on the Authenticate Access button.
c. When the "Store has been successfully paired" response displays, the stores
have been successfully linked (the child store ID will be displayed in the
"Manage Stores" area.
7. The operation is complete (to link another child store, repeat steps 2 to 6.
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13.6.2
Unlinking a child store from the master store
Follow the steps below to unlink a child store from a master store.
1. Log into the master store (for login steps, see page 5).
2. On the menu bar of your master store, click on Admin > Multi Store Login.
3. Wait for the "Multi Store Setup" page to display.
4. In the "Manage Stores" area, do the following:
a. Locate the store that you want to unlink, and then checkmark the
corresponding Remove box beside it.
b. Click on the Remove Stores button.
c. When the "success" response displays, the store has been unlinked (the child
store ID will that you unlinked will no longer be displayed in the "Manage
Stores" area).
5. The operation is complete.
Note: If there are no other stores linked to the main store, the multi-store bar will
not display at the top of the page of the master store (see below).
13.6.3
Switching from one linked store to another linked store
through multi-store login
Follow the steps below to switch from one Merchant Resource Center store to another
Merchant Resource Center store when both are linked through a multi-store login setup.
1. Log into the master store (for login steps see page 5).
2. Above the menu bar, locate the drop-down list displaying the name of the store
you are currently logged into as an active user (see example below):
3. From the drop-down list, select the store that you want to access, and click on the
GO button.
4. When the linked store name is displayed above the menu bar, the operation is
complete (i.e., you have now started a login session in the "child" store).
5. The operation is complete.
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13.7 Audit logs
13.7.1
Access violations log: viewing
Follow the steps below to view a log of user attempts to access or perform functions for
which they do not have sufficient permissions.
1. Click on Admin > Audit Logs.
2. Wait for the "Audit Logs" page to display.
3. In the "Access Violations" area, select the From /To dates (hh:mm /DD/MM/YYYY)
from the drop-down lists .
To narrow the scope of the log for a given date range:
a. Checkmark one or more of the following boxes: Username, Page Violation,
and/or Violation Type.
b. For each box you checkmarked, select a line item from the corresponding
drop-down list.
To retrieve all access violations for a given date range:
a. Go to step 4.
4. Click on the Search for Access Violations button.
5. When the "Access Violations" log displays, the operation is complete.
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13.7.2
Admin changes log
Follow the steps below to view a log of user-made administrative changes.
1. Click on Admin > Audit Logs.
2. Wait for the "Audit Logs" page to display.
3. In the "Admin Changes" area, select the From /To dates (hh:mm /DD/MM/YYYY)
from the drop-down lists .
To narrow the scope of the log for a given date range:
a. Checkmark one or more of the following boxes: Username and/or Change.
b. For each box you checkmarked, select a line item from the corresponding
drop-down list.
To retrieve all admin changes for a given date range:
a. Go to step 4.
4. Click on the Search Admin Changes button.
5. When the "Admin Changes" log displays, the operation is complete.
13.7.3
User changes log
Follow the steps below to view a log of changes made by one user affecting another user.
1. Click on Admin > Audit Logs.
2. Wait for the "Audit Logs" page to display.
3. In the "User Changes" area, select the From /To dates (hh:mm /DD/MM/YYYY)
from the drop-down lists .
To narrow the scope of the log for a given date range:
a. Checkmark one or more of the following boxes: Username, Affected User,
and/or Change.
b. For each box you checkmarked, select a line item from the corresponding
drop-down list.
To retrieve all user-to-user changes for a given date range:
a. Go to step 4.
4. Click on the Search User Changes button.
5. When the "User Changes" log displays, the operation is complete.
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13.7.4
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Login history
Follow the steps below to view a log showing five successful or failed logins for one or
more users.
1. Click on Admin > Audit Logs.
2. Wait for the "Audit Logs" page to display.
3. In the "Login History" area, do one of the following:
To narrow the scope of the log:
a. Checkmark the Username and/or Login Result box.
b. For each box you checkmarked, select a line item from the corresponding
drop-down list.
To retrieve all login attempts:
a. Go to step 4.
4. Click on the Search Login History button.
5. When the "Login History" log displays, the operation is complete.
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13.8 IP access
13.8.1
Restricting store access to specific IP address(es)
Follow the steps below to restrict access to your Merchant Resource Center store to one
or more specific IP addresses.
1. On the menu bar, click on Admin > IP Access.
2. Wait for the "IP Access" page to display.
3. In the "Resource Center IP Restriction" area, do the following:
a. In the Full or Partial IP field, enter the IP Address (full or partial) that you want
users to be restricted to using when accessing your Merchant Resource Center
store.
Note: To define a partial IP address, include the '.' (period) after a completed
octet so as to limit access to that precise octet. For example: "192.16."
will allow only IPs that start with "192.16"; however, "192.16" will allow
"192.16", "192.160, 192.161", etc.
b. From the Bypass User drop-down list, select a user profile that you do not be
subject to the IP address restriction.
Important!
This "Bypass user" will be the same for all listed IP
Addresses. The bypass user exists in case your IP address changes. Should this
happen, at least one user will still be able to access the Merchant Resource
Center to update the IP address list.
4. Click on the Save IP button.
5. Confirm that the new IP address is listed under the "Allowed IP Addresses" area.
6. Do one of the following:
To add another IP address to the list of addresses from which your store can
be accessed, repeat step 3a and steps 4 to 5.
If you do not want to add another IP address, go to step 7.
7. The operation is complete (all users except the bypass user will be restricted to
accessing your Merchant Resource Center store from the specified IP address(es)).
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13.8.2
Admin: managing store settings/other user profiles
Blocking an IP address when IP restrictions enforced
Follow the steps below to remove an IP address from the list of addresses from which
your Merchant Resource Center store can be accessed.
1. On the menu bar, click on Admin > IP Access.
2. Wait for the "IP Access" page to display.
3. In the "Allowed IP Addresses" area, click on the Remove button beside the IP
address that you want to remove from the "Allowed IP Addresses" list.
Important!
If no address is listed, users will not be restricted to accessing your
Merchant Resource Center store from a particular IP address.
4. When the "Confirm Delete" list displays, click on the Remove IP button.
5. The operation is complete (the IP address that you deleted will no longer display).
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Admin: managing store settings/other user profiles
13.9 Web integration options
To integrate your site with the Merchant Resource Center, you may choose from among
several available Web integration options such as DirectPost (page 189), Hosted PayPage
(page 190), Hosted Tokenization (page 191), or one of the APIs. Determining which Web
integration option to use is dependent on a number of factors such as:
The skill/knowledge level of the developer responsible for completing the
integration
The system requirements and/or limitations of the system being integrated
The importance to your business of the branding on the payment page and PCIcompliance responsibilities.
For assistance in determining which integration method is right for you, contact
[email protected] .
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13.9.1
Admin: managing store settings/other user profiles
DirectPost configuration
DirectPost is one of the Web integration options (see page 188) available for integrating
MOTO/e-commerce transaction processing with the Merchant Resource Center.
How DirectPost works
1. When a transaction is initiated, the transaction-specific data is sent to the
Merchant Resource Center DirectPost via an HTTP POST.
2. The Merchant Resource Center processes the transaction and directs the
cardholder and the response back to your merchant site so that a custom receipt
can be created.
3. Transaction verification can be performed to ensure that what is being sent is a
legitimate transaction.
If you opt use DirectPost integration
If you opt use DirectPost integration, you must complete a DirectPost configuration from
the Merchant Resource Center.
For information about how to view or download detailed DirectPost
configuration instructions, see Assistance and resources (page 207).
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Admin: managing store settings/other user profiles
13.9.2
Hosted PayPage configuration
Hosted PayPage is one of the Web integration options (see page 188) available for
integrating MOTO/e-commerce transaction processing with the Merchant Resource
Center.
How Hosted PayPage works
1. When a transaction is initiated, the non-secure transaction details are sent via an
HTTP POST to the Merchant Resource Center, and the cardholder is redirected to a
secure Moneris-hosted payment page.
2. On the hosted payment page, the cardholder enters their secure payment details
(i.e. credit card or bank account data).
3. Upon receipt of this data, the Merchant Resource Center either generates a
receipt on your behalf or directs the cardholder and response back to your
merchant site so that a custom receipt can be created.
4. Transaction verification can be performed to ensure that the response is from a
legitimate transaction.
If you opt to use Hosted PayPage integration
If you opt to use Hosted PayPage integration, you must complete a Hosted PayPage
configuration from the Merchant Resource Center.
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For information about how to view or download detailed Hosted PayPage
configuration instructions, see Assistance and resources (page 207).
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13.9.3
Admin: managing store settings/other user profiles
Hosted tokenization
Hosted Tokenization is one of the Web integration options (see page 188) available for
integrating MOTO/e-commerce transaction processing with the Merchant Resource
Center. Similar to the Hosted PayPage option (see page 190 ), Hosted Tokenization offers
a mechanism whereby a secure card number can only be entered on a secure Moneris
hosted site. All other non-secure transaction details are collected on your merchant site.
This option is ideal if you have your own API and do not wish to handle credit card
numbers directly on your Website, but you would like the ability to fully customize the
checkout Web page. Hosted Tokenization offers the security of the Hosted PayPage while
offering full control over the look and feel of the checkout page. At no time is the
cardholder redirected from your merchant site.
Hosted Tokenization may be used in one of 2 scenarios:
Processing a one-time financial transaction. OR
Collecting the card data so that it may be stored within the Moneris Vault (see
page 134).
To set up your Hosted Pay Page Temporary Tokenization (HPPTT) page, do the following:
1. On the menu bar, click on Admin > Hosted Tokenization.
2. Wait for the "Hosted Card Tokenization" page to display.
3. In the Source Domain field, enter the domain address from which requests on
your Website will be initiated.
4. Click on the Create Profile button.
5. When the "success" response displays, the operation is complete.
6. Visit the Developer Portal (see Assistance and resources on page 207), and
download the integration specifications that will provide guidance on how to do
development work on your Website.
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14.1 Payment/transaction fields
Field
Enter this data:
Amount
The transaction amount. When specifying an amount, do not
enter the dollar sign or any other special characters. The
amount must include the full cent values (#.##).
Auth Code
Authorization/reference code as received from an IVR or
equivalent terminal.
Card Number
See Credit Card Number.
Card Verification Code
3- or 4-digit security code printed on the back or front of the
gift/loyalty card.
Card Verification Digits
3- or 4-digit security code printed on the back or front of the
debit/credit card.
Credit Card Number
Primary/personal account number (PAN) printed on the front
of the card being used for the transaction.
Note: Some chip debit card numbers may be entered instead of
a credit card number.
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Customer Code
Customer identifier (appears on the cardholder's credit card
statement).
Customer ID
Customer identifier.
CVC
See Card Verification Code.
CVD
See Card Verification Digits.
Data Key
A unique alpha-numeric string that is associated with each
Vault profile.
ECI
See Electronic Commerce Indicator.
Electronic Commerce Indicator
Specify how the card number was obtained from the
cardholder (for details, see page 194).
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Appendix
Expiry Date
The expiry date of the card which is being used for the
transaction (MMYY). This date must correspond with the date
found on the card itself.
Gift Card Number
The card account number printed on the front of a gift card.
Invoice Number
Transaction identifier (appears on the cardholder's credit card
statement).
Loyalty Card Number
The card account number printed on the front of a loyalty
card.
Order ID
The order ID is a unique identifier appended to every financial
transaction. If you leave this field is left blank, the system will
automatically generate the ID when the transaction is
submitted for processing. If you enter your own ID, ensure
that the ID you enter has never been used in the past. Order
IDs may be up to 50 characters long, may contain letters and
numbers, and may also contain the following special
characters: - : . @
Points to Redeem
Number of points that you want to redeem from a loyalty
card.
Statement Descriptor
Describes the transaction (appears on the cardholder's credit
card statement).
Street Name
The street name of the cardholder's mailing address.
This name should be the same as that found on the
cardholder statement for the card being used (see page 204).
Street Number
The street number of the cardholder's mailing address.
This number should be the same as that found on the
cardholder statement for the card being used (see page 204).
Zip/Postal Code
The zip/postal code of the cardholder's mailing address.
This code should be the same as that found on the cardholder
statement for the card being used (see page 204).
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14.2 Electronic commerce indicator (ECI)
The ECI that you select during a financial transaction specifies how the card number was
obtained from the cardholder:
ECI
Description
M - Manually Keyed Card Present
-
0 - Not an electronic commerce
transaction
-
1 - Mail/Telephone Order - Single
Cardholder provides credit card details via phone or on
paper. Authorizes the use of the card for one payment.
2 - Mail/Telephone Order - Recurring
Cardholder provides credit card details via phone or on
paper. Authorizes the use of the card for multiple
payments processed at predetermined intervals.
3 - Mail/Telephone Order - Instalment
Cardholder provides credit card details via phone or on
paper. Authorizes the use of the card for a single
payment of goods or services billed to the card in
multiple segments over a period of time.
4 - Mail/Telephone Order
Unknown classification: Cardholder provides credit
card details via phone or on paper. Transaction type is
unknown at time of authorization – may be one time
or multiple payments.
5 - Authenticated E-commerce
Transaction (VBV/MCSC)
Applicable to e-commerce transactions whereby the
cardholder provides their card data over the Internet
on a secure site and authenticates their identity via
Verified by Visa/MasterCard SecureCode.
6 - Non Authenticated E-commerce
Transaction (VBV/MCSC)
Applicable to e-commerce transactions whereby the
cardholder provides their card data over the Internet
on a secure site and attempts to authenticate their
identity via Verified by Visa/MasterCard SecureCode.
7 - SSL Transaction (Not Authenticated)
Applicable to e-commerce transactions whereby the
cardholder provides their card data over the Internet
on a secure site.
8 - Non-Secure Transaction - Web or
E-mail based
Applicable to e-commerce transactions whereby the
cardholder provides their card data on an unsecured
website or via e-mail.
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Appendix
14.3 Permissions
14.3.1
Admin access level
Admin-level access permissions are grouped into three main areas: administrative level,
transaction level, and report level (refer to the respective tables below).
Important!
A user possessing full admin-level permissions has complete control over
other user profiles and your Merchant Resource Center store. Assign permissions to
users based on business requirements. For information about payment card industry
best security practices, refer to the Payment Card Industry (PCI) Security Standards
Council's Web site at https://www.pcisecuritystandards.org/index.shtml.
Administrative level
The access levels listed* in the table below display in the "Administrative Level" area (on
the "Modify User" page) of the user profile that you are modifying.
Access level
Allows the user to:
All Administrative Access
Grant the ability to enable full administrative
access.
Add/Modify User and Audit Logs
Grant the ability to add/modify user and to
view audit logs.
Add/Modify User
Grant the ability to add or modify users.
Modify User Only
Grant the ability to modify users only.
None (User is unable to grant
Admin access to others.)
Do nothing.
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Transaction level
The access levels listed* in the table below display in the "Transaction Level" area (on the
"Modify User" page) of the user profile that you are modifying.
Access level
Allows the user to:
All transactions, including
Gift/Loyalty Activate, Gift Purchase,
and Balance Inquiry.
Grant the ability to process all financial
transactions.
All transactions except Void, Refund,
and Independent Refund. (Also
excludes Gift/Loyalty Deactivate,
Void, Refund, and Independent
Refund.)
Grant the ability to process all financial
transactions except Voids, Refunds, and
Independent Refunds, (including gift/loyalty
Deactivate, Voids, Refunds, and Independent
Refunds).
None - User is unable to grant
Transaction access to others.
Do nothing.
Report level
The access levels listed* in the table below display in the "Report Level" area (on the
"Modify User" page) of the user profile that you are modifying.
Access level
Allows the user to:
All reports, including Gift/Loyalty
Transaction report.
Grant the ability to generate all reports.
All reports, except the ability to close
batches.
Grant the ability to generate all reports but
deny the ability to close batches.
None - User is unable to grant Report
access to others.
Do nothing.
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14.3.2
Appendix
User permissions
User permissions are grouped into several main areas: administrative permissions (see
below), transaction permissions (see page 198), report permissions (see page 199),
gift/loyalty permissions (see page 200) and Vault permissions (see page 201).
Administrative permissions
The user permissions listed in the table below display in the "Administrative
Permissions" area on the "Modify User" page of the user profile that you are modifying.
Permission
Allows the user to:
Add User
Access the transaction page.
Alter Notification
Addresses
Access the transaction page.
Alter Batch
Access the transaction page.
Audit
Access the transaction page.
Configure DirectPost
Access the transaction page.
Configure Hosted
Paypage
Access the transaction page.
Configure Multi
Merchant
Access the transaction page.
Modify User
Access the transaction page.
Save Changes *
Execute any of the functions listed this section.
(If this box is unmarked, the user will be restricted to
view-only access. Any attempt to alter the configuration
settings by this user will be logged.)
Set IP Access
Access the transaction page.
Store Settings
Access the transaction page.
View API Token
Access the transaction page.
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Transaction permissions
The user permissions listed in the table below display in the "Transaction Permissions"
area (on the "Modify User" page) of the user profile that you are modifying.
Permission
Allows the user to:
Allow Keyed in PCI mode
Allow keyed entry when PCI mode is enabled (see page 173).
Add Recurring
Access the transaction page.
Capture
Access the transaction page.
Card Verification
Access the transaction page.
Create Group
Access the transaction page.
Enable Keyed in PCI mode
Allow keyed entry when PCI mode is enabled.
Execute Transactions*
Process transactions.
(If this box is unmarked, the user will only be able to access
the transaction page, but they will not be able to process
the transaction.)
Independent Refund
Access the transaction page.
Mandatory AVS
Process a transaction without entering address verification
data.
Mandatory CVD
Process a transaction without submitting card verification
digits.
Preauth
Access the transaction page.
Purchase
Access the transaction page.
Refund
Access the transaction page.
Retry Recurring
Retry a declined recurring transaction.
Statement Descriptor
Submit a descriptor that will appear on the cardholder's
statement.
Verification
Access the transaction page.
Voice Auth
Access the transaction page.
Void
Access the transaction page.
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Appendix
Report Permissions:
The user permissions listed* in the table below display in the "Report permissions" area
(on the "Modify User" page) of the user profile that you are modifying.
Permission
Allows the user to...
Allow batch close
Process a manual Batch Close.
Allow view of all users'
transactions*
View all the transactions processed on the
Merchant Resource Center.
(If this checkbox is unmarked, the user will be able
to view only the transactions that they themselves
processed.)
Alter Recurring Transactions
Modify a recurring transaction.
Batches
Access transaction page. (The generated Batch
report details will display all transactions
regardless of the Allow view of all users
transactions permission.)
Execute Transactions/Batches:
Process follow-up (i.e., follow-on) transactions, and
process Batch Close transactions.
Grouped Transactions
Access the transaction page.
Manage Recurring Transactions
Access the transaction page.
Recurring Transaction Reports
Access the transaction page.
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Gift/loyalty permissions:
The user permissions listed* in the table below display in the "Gift/Loyalty Permissions"
area (on the "Modify User" page) of the user profile that you are modifying.
Permission
Allows the user to...
Execute Gift/Loyalty Transactions
Reports*
Process transactions and generate reports.
(If this setting is disabled, the user will only be
able to view the transaction and/or report page;
they will not be able to process the actual
transaction/generate the report.)
Gift/Loyalty Activate
Process a gift/loyalty Activate transaction.
Gift/Loyalty Balance Inquiry
Process a gift/loyalty Balance Inquiry transaction.
Gift/Loyalty Deactivate
Process a gift/loyalty Deactivate transaction.
Gift/Loyalty Independent Refund
Process a gift Independent Refund transaction.
Gift/Loyalty Purchase
Process a gift/loyalty Purchase transaction.
Loyalty Redemption
Process a loyalty redemption.
Gift/Loyalty Refund
Process a gift/loyalty Refund transaction.
Gift/Loyalty Transaction Report
Generate a gift/loyalty Transaction report.
Gift/Loyalty Void
Process a gift/loyalty Void transaction.
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Appendix
Vault permissions:
The user permissions listed* in the table below display in the "Vault Permissions" area
(on the "Modify User" page) of the user profile that you are modifying.
Permission
Allows the user to...
Add Profile
Access the transaction page.
Delete Profile
Delete a Vault profile.
Execute Vault Transactions/Reports
Process Vault transactions and reports.
(If this checkbox is unmarked, the user will only be
able to view the transaction page, but they will
not be able to process the transaction.)
Manage Profiles
Access the transaction page.
Vault Reports
Access the transaction page.
Update Profile Details
Update a Vault profile.
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Appendix
14.4 Managed account updater service
The managed account updater service allows you to maintain accuracy of your
customers’ data stored in Merchant Resource Center Vault and Recurring transactions
with the Visa Account Updater (VAU) and the MasterCard Automatic Billing Updater
(ABU).
VAU and ABU are mechanisms for updating cardholder account information
electronically among participating card issuers, payment processors, and merchants
who accept account-on-file transactions.
Note: Not all card issuers participate in the VAU and ABU programs, which may impact
the availability of updated cardholder account information.
How does it work?
1. Participating card issuers submit cardholder account changes, such as card
numbers and expiry dates, to the VAU and ABU databases.
2. As the merchant, you enrol in the Merchant Resource Center managed account
update service.
3. When the service is enabled on your store, you must configure the setting to
specify whether you want the service to work for Recurring transactions and/or
Vault profiles (see page 177).
4. Periodically, your stored customer data are automatically submitted to VAU and
ABU databases and then your store profiles are updated accordingly:
Note: If the VAU or ABU database returns a response indicating "closed" or
"contact" for a registered card (account) number that you have used to set
up a Vault profile or Recurring transaction on your store, the Merchant
Resource Center will stop automatic card updates for the Vault profile or
Recurring transaction (if the automatic update options are enabled for
your store as referenced in step 3).
Recurring transactions - data submitted 5 days before the next billing date
Vault profiles – all the stored customer profiles are submitted once a week.
5. You may use the managed account updater report to see which recurring and/or
vault profiles have been updated (see page 149).
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Appendix
14.5 Level 2/3 reporting
By having your store enabled for the level 2/3 reporting feature, you will be presented
with the option to attach addendum "Level 2/3 details" (used for business tracking) to
Captures (see pages 43 and 45) and Refunds when a purchasing card is used to process
these transactions.
If Level 2/3 data are submitted with a transaction, you will be given the option to view
the data from the transaction's "Order History" page (see page 74).
Note: If you enter a purchasing card to do a credit Purchase, you will be prompted to
choose whether or not to attach level 2/3 details to the transaction. If you opt for
level 2/3 reporting, the Merchant Resource Center automatically changes the
Purchase to a Preauthorization transaction. You will have the opportunity to enter
the level 2/3 data at the time you capture the Preauthorization.
If your store is not enabled for level 2/3 reporting, you may still accept purchasing
cards for payment; however, the Merchant Resource Center will not give you the
option to submit level 2/3 data.
Level 2 and Level 3 data are differentiated as follows:
Level 2 data - include a breakdown of Sales Tax data (e.g. GST, PST, HST, QST
where applicable) Customer ID, P.O. number, General Ledger code or Account
number, Brokerage fees, and Duty amount.
Level 3 data - include Product description, Unit/Measurement, Shipping information,
Product codes, and Freight/Delivery charges (similar to the level of detail found on
invoices).
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Appendix
14.6 Address verification service (AVS)
The address verification service (AVS) is a fraud prevention feature that enables the card
issuer to compare the street number, street name, and zip/postal code data that you
entered during the transaction with the corresponding data that appears on the
cardholder's statement.
To use AVS, your store must be enabled for the e-Fraud protection feature..
How to know if your store is enabled for AVS:
If your store is enabled for this feature, an "Address Verification" area, including
associated address fields, will display on several virtual terminal transaction pages (see
page 22).
You must enter the street number, street name, and zip/postal code data in the
appropriate fields.
Note: It is strongly recommend that you include AVS details with all of your manually
entered (keyed) transactions (MOTO/e-commerce). Doing so will ensure
transactions are qualifying at the best possible interchange rate and will minimize
costs to accept credit cards. If AVS is not present, the transaction may be assessed a
higher interchange fee.
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Appendix
14.7 Using the Merchant Resource Center store in a test
environment
The Merchant Resource Center test environment is designed to replicate the production
environment as closely as possible. The test environment is accessible 24 hours a day, 7
days a week. Follow the steps below to login into the Merchant Resource Center test
environment.
Note: Moneris cannot guarantee 100% availability of the Test environment. Please be
aware that other merchants are using the test environment; hence, you will likely
see transactions and user IDs that you did not create. As a courtesy to others who
are also testing Moneris asks that you work only with the transactions/users that
you created.
1. Visit esqa.moneris.com/mpg.
2. Wait for the "Merchant Resource Center" login page to display.
3. Enter the "demouser" credentials in the fields:
To test this feature
eFraud (AVS , CVD)
Field
Enter this data:
Username
demouser
Store ID
store1
store2
store3
store5
VBV
moneris
Password
abc1234
4. Click on the Submit button.
5. The operation is complete.
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Appendix
14.7.1
Test Card Numbers
Use the following test card account numbers with any future expiry date:
Important!
These cards are for the Test environment only. DO NOT use in the
Production environment.
Card
Card type
Amex
373599005095005
Diners
36462462742008
MasterCard
5454545454545454
Visa
4242424242424242
Although the test environment is designed to replicate the production environment as
closely as possible, one major difference is that test transactions are not sent to the
production authorization network. This means issuer responses are simulated. In
Addition, the requirement to emulate approval, decline, and error situations dictates the
use of certain transaction variables to initiate various response and error situations.
The test environment approves and declines transactions based on the penny value of
the amount field. For example, a transaction processed for $399.00 or $1.00 will be
approved since the .00 penny value is set to "approve" in the test environment.
Transactions in the test environment should not exceed $1000.00. (This limit does not
exist in the production environment.)
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For a list of all current test environment responses for various penny values,
download the appropriate documentation (i.e., the Test Environment Penny
Response table as well as the Test Environment e-Fraud Response table). For
instructions on how to obtain this documentation, see see Assistance and
resources (page 207).
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Appendix
14.8 Assistance and resources
Assistance
Enabling store features (e.g.,
Recurring billing, gift/loyalty)
Creating merchant accounts
Enabling Independent Refunds
(temporarily)
Adding card plans, pricing and
other sales-related
Technical issues
Training
Call toll free: 1-866-319-7450.
For online assistance, e-mail:
[email protected]
OR
For telephone assistance, call toll free:
1-866-319-7450.
Documentation
Error Codes and Messages
Integration Guides
1. Go to the Merchant Resource Center
login page (visit
http://www3.moneris.com/mpg/).
2. Click on the Developer Portal link at the
bottom of the page (you may be
required to register for an account).
Drivers and APIs
APIs
1. Go to the Merchant Resource Center
login page (visit
http://www3.moneris.com/mpg/).
2. Click on the Developer Portal link at the
bottom of the page (you may be
required to register for an account).
PINpad drivers
ICC Simulators
1.
Go to:
https://esqa.moneris.com/connect/en/
download/drivers/index.html.
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Appendix
Other
Activating your store
1. Visit moneris.com/activate.
2. For instructions see page 3.
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