CONGRATULATIONS! You have purchased a product made in

CONGRATULATIONS! You have purchased a product made in
CONGRATULATIONS!
You have purchased
a product made in
Quebec, Canada
USER’S GUIDE
ASOR SERIES
HIGH-END CONVECTOR
TÈME QUAL
ITÉ
SYS
EG
IÉ - R ISTERE
D
TIF
Q
ER
STEM
Y SY
LIT
UA
C
REPLACEMENT COMPONENT LIST INCLUDED
This unit complies
with CSA and UL
standards
IMPORTANT INSTRUCTIONS
Before installing and operating this product, the user and/or installer must read, understand and follow these instructions and keep them handy for future
reference. If these instructions are not followed, the warranty will be considered null and void and the manufacturer deems no further responsibility for this
product.
This product must be installed by a qualified person and connected by a certified electrician, according to the electrical and building codes
effective in your region.
The following instructions must be adhered to in order to avoid personal harm or property damages, serious injuries and potentially fatal electric shocks.
Protect the heating unit with the appropriate circuit breaker or fuse, in accordance with the nameplate.
Make sure the line voltage (volt) is consistent with that indicated on the unit’s nameplate.
This unit must be grounded.
Switch off the power at the circuit breaker/fuse before installing, repairing and cleaning the unit.
Make sure the unit is appropriate for the intended use (if needed, refer to the product catalog or a representative). Use this heater only as described in this
manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons. Do not use outdoors.
RECOMMENDED HEATING CAPACITY: 1.25 W/cubic foot (0.03 m³)
It corresponds to 10 W/square foot (0.09 m²) based on a standard ceiling height of 8 feet (2.44 m). The recommended capacity is usually sufficient
for normal heating needs. Please note that the insulation quality of walls and windows are some of the factors that influence heat losses, which modify the
required capacity to heat a room. If needed, refer to a specialist who will be able to calculate these heat losses and optimize the required capacity or consult
the “Online heating calculation” section of the Stelpro website (residential buildings). To heat a large room and to increase your comfort, it is recommended
to install several units instead of one. For example, 2 X 1000 W rather than 1 X 2000 W.
Do not install the unit where objects or pieces of furniture could be heat damaged.
If the unit’s capacity is insufficient for the size of the room, it will be in operation continuously, and may become defective earlier and turn yellow.
Respect distances and positions indicated in the installation section.
If the installer or user modifies the unit, they will be held responsible for any damage resulting from this modification, and the CSA certification could be void.
This unit must not come into contact with a water source and must be protected from splashes (e.g. a wet mop). Do not use it if any part has been immersed.
Moreover, do not turn it on or off when standing in water or if your hands are wet.
When mounting the unit, make sure that the anchorage used can support the total weight of the unit with the mounting brackets.
When cutting or drilling into a wall, do not damage electrical wiring and other hidden utilities.
When starting up the unit for the first time or after a long period, it is normal that it produces some temporary odours and whitish smoke.
Because this unit is hot when in use, it may pose risks even in normal operation. Therefore, be careful and responsible when using it. To avoid burns, do
not let bare skin touch hot surfaces. Let the unit cool down for a few minutes before handling it (it stays warm for some time after shut-down). Extreme caution
is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
CAUTION – High temperature; risk of fire. Keep electrical cords, drapery, furnishings, and other combustibles at least 3 feet (0.9 m) from the front of the heater
and away from the side and rear.
The bottom of this unit must be installed at least 4 inches (10.2 cm) from any adjacent surfaces, and 4 inches (10.2 cm) from the floor. However, make
sure objects or pieces of furniture such as, but not limited to, blankets, towels, beds, laundry baskets, clothing, papers, etc. do not come into contact with the
unit and keep them at least 12 inches (30.5 cm) from the unit since they are more flammable than walls and floors. Failure to comply with this warning
could lead to a fire. Some materials are more heat-sensitive than others, so make sure those near the unit can withstand heat.
Do not install on a wall behind a door.
Never block the air vents. This obstruction could lead to overheating, which could result in a fire.
Do not insert or allow foreign objects to enter any air vent as this may cause electric shocks, a fire or damages to the unit.
This unit has hot and arcing or sparking parts inside. It is not designed to be used or stored in wet areas or areas containing flammable liquids, combustible
materials or corrosive, abrasive, chemical, explosive and flammable substances such as, but not limited to, gasoline, paint, chlorine, sawdust and cleaning
products.
Some areas are dustier than others. Thus, it is the user’s responsibility to evaluate if the unit must be cleaned based on the amount of dirt accumulated
on and inside air vents. Accumulated dirt can lead to a component malfunction or give a yellowish color to the unit. Failure to install and maintain the unit in
accordance with these instructions poses a fire hasard.
Thermal protection activation indicates that the unit has been subjected to abnormal operating conditions. If the thermal protection remains activated or
activates and deactivates repeatedly, it is recommended that a qualified electrician or a certified repair centre examine the unit in order to make sure it is not
damaged. (Refer to the limited warranty.)
Before unplugging the unit, all controls must be in the “OFF” position and the current from the main breaker panel should be cut. (The general switch may be
used also, if included.) If the unit is damaged or defective, discontinue use, cut off power supply at circuit breaker and contact a certified electrician or certified
repair centre. (Refer to the limited warranty)
If the unit is damaged or defective, cut off the power supply at the circuit breaker and call a certified repair centre. (Refer to the limited warranty)
Note: When a part of the product specification must be changed to improve operability or other functions, priority is given to the product specification itself. In such
instances, the instruction manual may not entirely match all the functions of the actual product. Therefore, the actual product and packaging, as well as the name
and illustration, may differ from the manual. The screen/LCD display shown as an example in this manual may be different from the actual screen/LCD display. This
unit must be used with the provided thermostat.
2
INSASOR1016
SPECIFICATIONS & TECHNICAL DRAWINGS
MODEL
WATTS
VOLTS
MM
LENGTH
IN.
KG
LB
HIGH MODELS - HEIGHT: 708 mm (27 7/8 in.)
ASORH1002
1000/750
240/208
457
18
6.8
15.1
ASORH1502
1500/1125
240/208
623
24 1/2
8.8
19.4
ASORH2002
2000/1500
240/208
768
30 1/4
10.5
23.2
LOW MODELS - HEIGHT: 330 mm (13 in.)
ASORL1002
1000/750
240/208
750
29 1/2
5.2
11.5
ASORL1502
1500/1125
240/208
1113
38 7/8
6.9
15.1
ASORL2002
2000/1500
240/208
1276
50 1/4
8.3
18.3
STANDARD MODELS - HEIGHT: 455 mm (17 7/8 in.)
ASOR0502
500/375
240/208
457
18
4.8
10.7
ASOR1002
1000/750
240/208
597
23 1/2
6
13.2
ASOR1502
1500/1125
240/208
743
29 1/4
7.2
15.9
ASOR2002
2000/1500
240/208
895
35 1/4
9.7
21.4
Add W for white or SW for silica white
BUILT-IN THERMOSTAT TECHNICAL SPECIFICATIONS
DISPLAYED TEMPERATURE RANGE
0 °C TO 50 °C (32 °F TO 122 °F)
TEMPERATURE DISPLAY RESOLUTION
0.5 °C (1 °F)
SETPOINT RANGE
5 °C TO 30 °C (41 °F TO 86 °F)
SETPOINT INCREMENTS
0.5 °C (1 °F)
STORAGE TEMPERATURE RANGE
-50 °C TO 50 °C (-58 °F TO 122 °F)
OPERATING TEMPERATURE*
-20 °C TO 50 °C (-4 °F TO 122 °F)
* The LCD display may not function normally at temperatures below 0 °C (32 °F)
TECHNICAL DRAWINGS
LENGTH
TOP
3 1/16"
77.5mm
2 9/16"
65mm
2 5/8"
67mm
7/8" [22mm]
1 5/16"
34mm
#
KO
13" [330mm] SORL
17 7/8" [455mm] SOR
27 7/8" [708mm] SORH
5 1/2" [140mm] SORL
9 7/8" [250mm] SOR
19 7/8" [505mm] SORH
#
SIDE
FRONT
4"
101.8mm
MIN.
3
INSASOR1016
INSTALLATION & ELECTRIC WIRING
N.B. Cut off power supply at circuit breaker/fuse before proceeding with the installation. To reduce the risk of fire, do not store
or use gasoline or other flammable vapors and liquids in the vicinity of the heater. Do not mount in contact with combustible
material. Do not mount in close proximity to another unit.
CAUTION – High temperature; risk of fire. Keep electrical cords, drapery, furnishings, and other combustibles at least 3 feet (0.9 m)
from the front of the heater and away from the side and rear.
-- The unit should be installed at least 4 in. (10.2 cm) from the floor and 6 in. (15 cm) from adjacent walls.
-- Before operating the unit, make sure that both the air inlet (bottom) and the air outlet (front) are free from obstruction.
INSTALLATION OF WALL RACK
1.Release the unit from the wall rack by depressing the hooks.
2.Place the wall rack on the floor and against the wall where the unit is to be installed.
3.Using a pencil and the holes provided in the wall rack, make marks on both sides of the rack at the desired height for the bottom of the
wall rack. Although not mandatory, please note that the positioning of the unit makes installation easier with the use of the pre-cut holes.
4.Securely fasten the rack to the wall, making sure that it is level. When drilling into the wall, make sure not to damage any electrical
wiring or other hidden objects.
N.B. The wall where you install this rack must be straight so that the bracket remains flat once installed without having to
apply any pressure. If the rack is not flat once installed, the hooking mechanism could be compromised and the convector
could unexpectedly release from its rack.
THE BOTTOM OF THIS UNIT MUST BE INSTALLED AT LEAST 4 INCHES (10.2 CM) FROM THE FLOOR.
1.Insert the lower hooks of the wall bracket into the
lower slots on the rear of the convector.
#
#
2.Engage the hooks of the wall rack into the upper
slots on the rear of the convector.
#
INSTALLATION OF CONVECTOR
ON WALL RACK
3.Push on the convector to make sure that it is fully
engaged with the wall rack. You should hear the
hooks engage when pressure is applied to the
upper front of the convector.
ELECTRIC WIRING
The supply wires must be connected in accordance with all effective
building and electrical codes. The bare (ground) wire must be
connected to the green wire in the convector using an appropriate
wire nut. The supply wires (from the electrical panel) must be
connected to the wires labelled “L1” and “L2” in the convector using
appropriate wire nuts.
Connector (marette)
L1 (black)
Electrical
box
L2 (red)
Unit
Ground (green)
N.B. This product must be connected by a qualified electrician
as per the wiring diagram to the right and in accordance with
building and electrical codes effective in your area.
4
INSASOR1016
OPERATION
BUILT-IN ELECTRONIC THERMOSTAT FOR SMART HOMES (ST218)
ADJUSTING THE TEMPERATURE SETPOINT
-- By pressing either button on the thermostat, the temperature setpoint will be displayed as flashing digits.
-- The temperature setpoint is set by using the UP ( ) or DOWN ( ) buttons to raise or lower the setpoint respectively by increments of 0.5 °C
(1 °F) each time the buttons are pressed. Holding down either button will allow you to scroll more quickly to the desired temperature setpoint.
-- Once the desired setpoint has been selected, release the button. This setpoint will remain in memory for the current mode (COMFORT or ECO
(
) – see next section for details). The display will stop flashing after 3 seconds and will then display the ambient temperature in the room.
-- In order to sensitize the user about energy consumption, the color of the contour around the buttons will change according to the setpoint
selected; green being a lower setpoint and red being a higher setpoint.
NOTE #1: In no heat mode, the setpoint displayed is ( -- ) and the ( ) icon is displayed indicating that there is a potential risk of freezing. In
this mode, it is not possible to modify the setpoint. If a new setpoint is sent from the smart home controller while the convector is in no heat mode,
the thermostat will return to COMFORT mode.
NOTE #2: The setpoint in ECO mode is local to the convector. In other words, its setpoint cannot be set by the smart home controller. If a new
setpoint is sent via the smart home controller while the convector is in ECO (
) mode, the thermostat will return to COMFORT mode.
NOTE #3: If a setpoint change is sent by the smart home controller, the display will flash this setpoint on the thermostat for 3 seconds and then
return to normal.
SELECTING THE OPERATION MODE
There are three (3) operation modes: COMFORT mode, ECO mode (identified by the (
) icon) and NO HEAT mode (identified by the ( )
icon). To switch from one mode to another, simply press and then release both buttons simultaneously
NOTE #1: If the operation mode is changed remotely by the smart home controller, the setpoint (or ( -- ) when in NO HEAT mode) will be
displayed for 3 seconds and will then return to normal.
NOTE #2: Once the ECO mode has been selected, the convector will respect the ECO mode setpoint for the duration as configured (see
ECO MODE DURATION section for details). Once the duration for ECO mode has elapsed (unless NO HEAT is selected), the convector will
automatically return to COMFORT mode.
THERMOSTAT DISPLAY
-- Ambient room temperature (or the setpoint when flashing)
-- Operation mode: COMFORT, ECO (
), NO HEAT ( )
-- The ( ) icon indicates a freezing risk either due to a low setpoint or if the thermostat is set to NO HEAT. This icon will flash if an open window
is detected.
-- The thermostat displays the percentage of heating time required to maintain the desired temperature.
0 segments: 0%
1 segment: 1-25%
2 segments: 26-50%
3 segments: 51-75%
4 segments: 76-100%
-- The status of the connectivity with the ZigBee ( ) network.
-- The ( ) is displayed when the controls are locked. See LOCKING THE CONTROLS for details.
5
INSASOR1016
OPERATION
BUTTON FUNCTIONS
BUTTONS
DISPLAY
ADVANCED MENUS
SINGLE BUTTON
ADJUSTMENT OF TEMPERATURE SETPOINT
NAVIGATION AND EDITING OF PARAMETERS
BOTH BUTTONS SIMULTANEOUSLY
MODE SELECTION (COMFORT, ECO, NO HEAT)
SELECTION AND CONFIRMATION OF PARAMETERS
BOTH BUTTONS HELD SIMULTANEOUSLY FOR 3 SECONDS
ACCESS TO ADVANCED MENUS
EXIT FROM ADVANCED MENUS
ZIGBEE CONNECTIVITY 3 - OFF: The backlighting is off. The button contours are colored light gray
Follow these steps to configure the backlighting and button behavior:
This convector is compatible with the ZigBee smart home protocol.
Once connected, it can be controlled remotely by means of the
application included with the user’s ZigBee controller.
− Access the advanced menus
− Select menu 3 (
FOLLOW THESE STEPS TO CONNECT YOUR CONVECTOR TO A
ZIGBEE NETWORK:
)
− Select ALL, BTN or OFF
NOTE: The display backlighting and the button contours will be at
100% intensity if a problem is detected with the ZigBee communication
or if a window is open.
-- Make sure that the ZigBee controller is in ASSOCIATION mode
-- Access the advanced menus
-- Select menu 1 ( )
LOCKING THE CONTROLS -- If ON is selected, the convector will find the channel assigned to the
ZigBee network. You can also manually specify the channel that your
ZigBee controller is currently using. The ZigBee connection process
will be faster if the ZigBee channel is manually specified.
This mode allows you to lock the controls in order to prevent unwanted
changes to the setpoint and/or operation modes.
While the ( ) icon is displayed, only changes sent by the ZigBee
controller are possible.
-- During the association, your selection will flash rapidly and the
connectivity icon ( ) will be animated
NOTE: The advanced menus remain accessible at all times.
-- Once the association with the ZigBee network has been established,
the channel number will be shown on the display
Follow these steps to activate or deactivate the control lock:
-- If an error occurs during association, (ERR) will be displayed for 3
seconds followed by (NO HEAT) being displayed
-- Select menu 4 ( )
-- Access the advanced menus
-- Select (ON) or (NO HEAT)
FOLLOW THESE STEPS TO DISCONNECT YOUR CONVECTOR
FROM THE ZIGBEE NETWORK:
OPEN WINDOW DETECTION -- Access the advanced menus
This convector can detect an open window in the room and lower the
setpoint so as not to waste energy.
-- Select menu 1 ( )
When the convector detects an open window in the room, the ( ) icon
will flash and the button contours will flash in blue. The setpoint will be
automatically set to 7 °C (45 °F).
-- Change the parameter to (NO HEAT)
-- During the disassociation, (NO HEAT) will flash rapidly and the
connectivity icon ( ) will be animated
Once the convector detects that the window has been closed, the setpoint
will return to its previous setting.
-- Once the disassociation with the ZigBee network has been
completed, (NO HEAT) will be displayed
Follow these steps to activate or deactivate the open window detection:
-- If an error occurs during disassociation, (ERR) will be displayed for
3 seconds followed by the channel number being displayed
-- Access the advanced menus
-- Select menu 5 ( )
TEMPERATURE FORMAT
-- Select (ON) or (NO HEAT)
The temperature can be displayed in either degrees Celsius or
Fahrenheit.
ECO MODE DURATION
Follow these steps to select the temperature format:
By default, the ECO (
) mode duration is set to (NO HEAT). In
other words, the mode selection is permanent and the convector will
remain in ECO mode unless another mode is manually selected or
selected remotely by the smart home controller.
-- Access the advanced menus
-- Select menu 2
-- Select either °C or °F
Follow these steps to modify the duration of the ECO (
) mode:
-- Access the advanced menus
DISPLAY BACKLIGHTING
-- Select menu 6 (
Both the display backlighting as well as the lighted control buttons can
be configured. When either button is pressed, the buttons are lit with a
color (see ADJUSTING THE TEMPERATURE SETPOINT for details of
colors displayed) and the display will be at 100% brightness. If no button
is pressed for 15 seconds, the display can behave in one of three ways:
-
1 - ALL: The display backlighting is active but dimmed. The button
contours remain colored
)
Select the duration from the values available ranging from:
- 1-12 hrs, in one hour increments
- 14 hrs
- 16 hrs
- 18 hrs
- 1-7 days, in one day increments
2 - BTN: The backlighting is off. The button contours remain colored.
6
INSASOR1016
OPERATION & MAINTENANCE
°STELPRO MENU
NO HEAT MODE
Follow these steps to access this information:
NOTE #1 : There is still voltage present in the convector and there
is a risk of electric shock even if the NO HEAT mode is activated.
Always switch the circuit breaker off prior to servicing or cleaning the
convector.
Information about the convector is available in this menu. It is also
possible to reset the convector to its factory settings (menu 7.7).
See the SELECTING THE OPERATION MODE section for procedure to
activate the NO HEAT mode.
-- Access the advanced menus
-- Select menu 7
-
Select one of the following sub-menus:
- 7.1 : Version of convector
- 7.2 : Version of ZigBee ‘radio’
- 7.3 : Day manufactured
- 7.4 : Month manufactured
- 7.5 : Year manufactured
- 7.6 : Internal control code
- 7.7 : Factory reset of convector
NOTE #2 : The convector will NEVER heat when in the NO HEAT
mode. A freeze risk is present when the NO HEAT mode is activated.
FACTORY RESET
Follow these steps to reset the convector to its factory settings:
-- Access the advanced menus
-- Select menu 7
-- Select sub-menu 7.7. Confirm selection when (def) is displayed
-- Select (yes) and confirm the selection
-- (yes) will blink for few seconds and the convector will be reset to its
factory settings
FREEZE PROTECTION
The ( ) icon will be displayed when the thermostat is adjusted
between 5 °C (41 °F) and 7 °C (45 °F) and indicates that the ambient
room temperature will not drop below the freezing point.
BUTTON CONTOUR COLORS
BUTTON CONTOUR COLORS
CONVECTOR CONDITION
GREEN
NORMAL OPERATION, ECONOMICAL TEMPERATURE SETPOINT
BETWEEN GREEN AND RED
NORMAL OPERATION, THE COLOR REFLECTS HOW ECONOMICAL THE TEMPERATURE SETPOINT IS; MORE GREEN IS MORE
ECONOMICAL AND MORE RED IS LESS ECONOMICAL.
RED
NORMAL OPERATION, HIGH TEMPERATURE SETPOINT
BLUE
CONVECTOR IN ‘NO HEAT’ MODE
FLASHING BLUE
OPEN WINDOW DETECTED
WHITE
WHILE IN ADVANCED MENUS
GRAY
WHEN THE BACKLIGHTING IS SET TO ‘NO HEAT’ AND THE BUTTONS REMAIN INACTIVE FOR MORE THAN 15 SECONDS
MAINTENANCE
N.B. In order for the warranty on this product to remain valid, it
must be cleaned on a regular basis.
vary greatly, it is highly recommended to thoroughly rinse the surface
with clean water following their use. Stainless steel polishes can also
be used and are recommended. Always polish the stainless steel
surfaces with the grain and never against the grain.
Always cut off the power at the breaker or fuse prior to cleaning the
unit. Use a soft rag to dust the unit or a damp cloth to clean it. In order
to prevent yellowing and/or damage to the product finish, do not use
cleaning products (chemical or abrasive). Regularly use a vacuum
brush to remove dust and any other foreign objects from the grill if the
product is installed in a very dusty area.
DO NOT USE
-- chlorine or chlorine-based cleaners
-- scrubbing pads or other scrubbing devices (steel wool)
NOTE: Cigarette smoke can accelerate the yellowing of the discharge
grill. More frequent cleanings are recommended in these conditions.
-- abrasive cleaning agents
-- hydrochloric acid-based products such as bleach: they can stain
and/or damage stainless steel surfaces
N.B. High voltage and the risk of electric shock are present in the
unit even if the thermostat is set to OFF.
STAINLESS STEEL CLEANING TIPS
Although stainless steel is corrosion resistant, its finish can still be
damaged. It is recommended to clean the stainless steel surfaces
on a regular basis and not to wait until a full cleaning is necessary.
Since the acidity level and chlorine content of regular cleaning agents
Do not use cleaning
products identified
with these symbols:
7
INSASOR1016
TROUBLESHOOTING
PROBLEM
DEFECTIVE PART OR PART TO CHECK
The unit does not work
- Defective thermostat
- Open circuit breaker or fuse
- Thermal protection activated
- Faulty connections
The unit runs continuously
- Defective wall mounted thermostat
- Heat losses greater than the unit capacity
The housing is extremely hot
- Defective thermal protection
- Blocked air vents
The desired room temperature cannot be reached
- One or more defective elements
- Defective wall mounted thermostat
- Voltage lower than indicated on the nameplate
- Heat losses greater than the unit capacity
Overheating
- Defective wall mounted thermostat
- Setpoint is set too high
The unit cycles under control of the thermal protection
(overheat indicator)
- Blocked air vents
The heater is on and the breaker trips
- Faulty connections
- Voltage higher than that indicated on the nameplate
The unit does not heat
- One or more elements in the unit are defective
- Defective temperature probe
- Temperature setpoint set too low
- No heat mode activated
- Open window detected
- Defective wall thermostat
The connectivity icon ( ) is flashing on the display
The temperature setpoint and/or the operation mode cannot be modified
- There is a problem with the ZigBee ‘radio’. Reinitialize the convector.
- The unit is locked. Deactivate the control lock ( )
N.B. If you do not solve the problem after checking these points, cut off the power supply at the main electrical panel and contact our
customer service (please refer to the Limited Warranty to obtain the phone numbers)
ERROR CODE
DEFINITION
LO
Temperature lower than 0 °C (32 °F), the unit will always heat unless set to NO HEAT
HI
Temperature higher than 50 °C (122 °F), the unit will never heat
--
- If displayed in place of the temperature setpoint: NO HEAT mode activated, heating not possible
- If displayed in place of the ambient temperature: defective temperature probe, heating not possible. Call customer service for
assistance.
Err
The connection to the ZigBee network has failed. Ensure that the unit is within range of the ZigBee controller and that it is in
ASSOCIATION mode.
E1
Defective auxiliary temperature probe. The unit will still control the temperature, but the performance of the thermostat may be
diminished. Call customer service for assistance.
8
INSASOR1016
REPLACEMENT COMPONENT LIST
MODEL
HOUSING
FRONT PANEL
WALL
SUPPORT
THERMAL
PROTECTION
(AUTO.)
ELEMENT
(TYPE X)
THERMOSTAT
CONTROL
THERMOSTAT
POWER SUPPLY
6
7
ST-218
CIR-044
1
2
3
4
5
ASOR0502
M-SOR0500A*
M-SOR0500B*
M-SOR0500C0
PROT-055
ELF-SOR0201X
ASOR1002
M-SOR1000A*
M-SOR1000B*
M-SOR1000C0
PROT-057
ELF-SOR0501X
ASOR1502
M-SOR1500A*
M-SOR1500B*
M-SOR1500C0
PROT-057
ELF-SOR0701X
ASOR2002
M-SOR2000A*
M-SOR2000B*
M-SOR2000C0
PROT-057
ELF-SOR1001X
ASORH1002
M-SORH1000A*
M-SORH1000B*
M-SORH1000C0
PROT-058
ELF-SORH0501X
ASORH1502
M-SORH1500A*
M-SORH1500B*
M-SORH1500C0
PROT-058
ELF-SORH0701X
ASORH2002
M-SORH2000A*
M-SORH2000B*
M-SORH2000C0
PROT-058
ELF-SORH1001X
ASORL1002
M-SORL1000A*
M-SORL1000B*
M-SORL1000C0
PROT-058
ELF-SORL1002X
ASORL1502
M-SORL1500A*
M-SORL1500B*
M-SORL1500C0
PROT-058
ELF-SORL1502X
ASORL2002
M-SORL2000A*
M-SORL2000B*
M-SORL2000C0
PROT-058
ELF-SORL2002X
* Add W for white or SW for silica white
NOTE: LOW MODEL has only one element
6
1
7
4
2
3
5
9
INSASOR1016
LIMITED WARRANTY
This limited warranty is offered by Stelpro Design inc. (“Stelpro”) and applies to the following product made by Stelpro: ASOR model. Please read
this limited warranty carefully. Subject to the terms of this warranty, Stelpro warrants its products and their components against defects in
workmanship and/or materials for the following periods from the date of purchase: 5 years (3 years on electronic components). This warranty
applies only to the original purchaser; it is non-transferable and cannot be extended.
CLAIM PROCEDURE
If at any time during the warranty period the unit becomes defective, you must cut off the power supply at the main electrical panel and contact 1)
your installer or distributor, 2) your service center or 3) Stelpro’s customer service department. In all cases, you must have a copy of the invoice
and provide the information written on the product nameplate. Stelpro reserves the right to examine or to ask one of its representatives to
examine the product itself or any part of it before honoring the warranty. Stelpro reserves the right to replace the entire unit, refund its purchase price
or repair a defective part. Please note that repairs made within the warranty period must be authorized in advance in writing by Stelpro and carried out
by persons authorized by Stelpro.
Before returning a product to Stelpro, you must have a Stelpro authorization number (RMA). To obtain it, call the customer service department
at: 1-800-363-3414 (electricians and distributors - French), 1-800-343-1022 (electricians and distributors - English), or 1-866-766-6020
(consumers). The authorization number must be clearly written on the parcel or it will be refused.
CONDITIONS, EXCLUSIONS AND DISCLAIMER OF LIABILITY
This warranty is exclusive and in lieu of all other representations and warranties (except of title), expressed or implied, and Stelpro expressly disclaims
and excludes any implied warranty of merchantability or implied warranty of fitness for a particular purpose.
Stelpro’s liability with respect to products is limited as provided above. Stelpro shall not be subject to any other obligations or liabilities whatsoever,
whether based on contract, tort or other theories of law, with respect to goods or services furnished by it, or any undertakings, acts or omissions
relating thereto. Without limiting the generality of the foregoing, Stelpro expressly disclaims any liability for property or personal injury damages,
penalties, special or punitive damages, damages for lost profits, loss of use of equipment, cost of capital, cost of substitute products, facilities or
services, shutdowns, slowdowns, or for other types of economic loss or for claims of a dealer’s customers or any third party for such damages. Stelpro
specifically disclaims all consequential, incidental and contingent damages whatsoever.
This warranty does not cover any damages or failures resulting from: 1) a faulty installation or improper storage; 2) an abusive or abnormal use, lack
of maintenance, improper maintenance (other than that prescribed by Stelpro) or a use other than that for which the unit was designed; 3) a natural
disaster or an event out of Stelpro’s control, including, but not limited to, hurricanes, tornadoes, earthquakes, terrorist attacks, wars, overvoltage,
flooding, water damages, etc. This warranty does not cover any accidental or intentional losses or damages, nor does it cover damages caused by
negligence of the user or owner of the product. Moreover, it does not cover the cost of disconnection, transport, and installation.
The warranty is limited to the repair or the replacement of the unit or the refund of its purchase price, at the discretion of Stelpro. Any parts
replaced or repaired within the warranty period with the written authorization of Stelpro will be warranted for the remainder of the original warranty
period. This warranty will be considered null and void and Stelpro will have the right to refuse any claims if products have been altered without
the written authorization of Stelpro and if the nameplate numbers have been removed or modified. This warranty does not cover scratches, dents,
corrosion or discoloration caused by excessive heat, chemical cleaning products and abrasive agents. It does not cover any damage that occurred
during the shipping.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages and some of them do not allow limitations
on how long an implied warranty lasts, so these exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you
may have other rights which vary from state to state or from province to province.
LIMITED WARRANTY LIMITED WARRANTY LIMITED WARRANTY LIMITED WARRANTY
LIMITED WARRANTY LIMITED WARRANTY LIMITED WARRANTY LIMITED WARRANTY
LIMITED WARRANTY LIMITED WARRANTY LIMITED WARRANTY LIMITED WARRANTY LIMITED WARRANTY
LIMITED WARRANTY LIMITED WARRANTY LIMITED WARRANTY LIMITED WARRANTY LIMITED WARRANTY
For further information or to consult this guide online, please visit our website at www.stelpro.com
STELPRO | Saint-Bruno-de-Montarville | Quebec | J3V 6L7
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