Group Videoconferencing Systems MediaConnect 9000 Series

Group Videoconferencing Systems MediaConnect 9000 Series
Group Videoconferencing
Systems
MediaConnect 9000 Series
Rollabout and Compact Systems
Installation & Setup Guide
DOC01090 Rev. 5.0 01.03
 2003 VCON Ltd. All Rights Reserved.
Information in this document is subject to change without notice. No part of this
document can be reproduced or transmitted in any form or by any means electronic or mechanical - for any purpose without written permission from
VCON Ltd.
MeetingPoint is a registered trademark of VCON, Inc. in the United States.
VCON and Media Xchange Manager are trademarks of VCON Ltd.
Microsoft, Windows and NetMeeting are registered trademarks of Microsoft
Corporation.
All other trademarks are the trademarks of their respective companies.
CAUTION To comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules, the MediaConnect 9000 system
must be installed in computer equipment certified to comply
with Class A limits. All cables used to connect the computer
and peripherals must be shielded and grounded. Operation with
non-certified computers or non-shielded cables may result in
interference to radio or television reception.
Modifications
The FCC requires the user to be notified that any changes or modifications made to
this system that are not expressly approved by VCON Ltd. may void the user’s
authority to operate the equipment.
ii
VCON MediaConnect 9000 Installation & Setup Guide
Safety Information
When you use the MediaConnect 9000 system, observe the following safety
guidelines:
DANGER
The internal areas of the computer and auxiliary equipment are
sources of voltage that, if not handled properly, constitute
danger of bodily harm.
DO NOT operate the computer with any of its covers
(including main cover, bezels, filler brackets, front-panel
inserts, and so on) removed.
DO NOT tamper with or remove the cover of the computer,
ISDN connection equipment, or any other accessories. Refer
all servicing only to the local VCON distributor or other
VCON-certified technicians.
Make sure that the power is turned off and all equipment are disconnected from the
power supply before making all equipment connections.
To help avoid damaging the computer, make sure that the voltage selection switch
on the power supply is set to match the AC power available at your location:
❑ 115 V/60 Hz in most of North and South America and some Far Eastern
countries such as Japan, South Korea and Taiwan
❑ 230 V/50 Hz in most of Europe, the Middle East and the Far East.
Make sure the monitor and attached accessories (PTZ camera, VCR, document
camera, and so on) are electrically rated to operate with the AC power available in
your location.
To help avoid possible damage to the system cards, wait 5 seconds after turning off
the system before disconnecting a device from the computer.
To help prevent electric shock, plug the computer’s and accessories’ power cables
into properly grounded power sources. These cables are equipped with three-prong
plugs to help ensure proper grounding. Do not use adapter plugs or remove the
grounding prong from a cable. If you must use an extension cable, use a three-wire
cable with properly grounded plugs.
Make sure that nothing rests on the computer system’s cables and that the cables
are not located where they can be stepped on or tripped over.
Do not install this equipment near water, or in an otherwise wet or damp
environment.
VCON MediaConnect 9000 Installation & Setup Guide
iii
Keep food and liquids away from the system or accessories.
Keep the computer away from radiators and heat sources. Also, do not block
cooling vents. Avoid placing loose papers underneath the computer, and do not
place the computer in a closed-in wall unit or on a bed, sofa, or rug.
Do not install or operate this equipment if chemical gas leakage is expected in the
area.
ISDN Connections Safety Guidelines
Make sure the ISDN lines are disconnected before unplugging the AC mains power
cord or while the computer’s cover is open.
Before connecting the ISDN lines to the videoconferencing card, check that the
computer’s AC mains power cord is plugged into a probably grounded AC mains
socket.
DO NOT install ISDN wiring or cables during a lightning storm.
DO NOT install ISDN connectors in wet or damp locations.
DO NOT touch uninsulated telephone wires or terminals unless the telephone line
has been disconnected from the network interface.
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VCON MediaConnect 9000 Installation & Setup Guide
For Users in Canada
NOTICE:
The Industry Canada Label identifies certified equipment. This certification means
that the equipment meets telecommunications network protective, operational and
safety requirements as prescribed in the appropriate Terminal equipment Technical
Requirements document(s). The Department does not guarantee the equipment will
operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. The
customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company
cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if
present, are connected together. This precaution may be particularly important in
rural areas.
CAUTION Users should not attempt to make such connections themselves,
but should contact the appropriate electric inspection authority,
or electrician, as appropriate.
NOTICE:
The REN for this device is X.X. The Ringer Equivalence Number (REN) assigned
to each terminal device provides an indication of the maximum number of
terminals allowed to be connected to a telephone interface. The termination on an
interface may consist of any combination of devices subject only to the requirement
that the sum of the Ringer Equivalence Number of all the devices does not
exceed 5.
VCON MediaConnect 9000 Installation & Setup Guide
v
Pour les utilisateurs au Canada
AVIS:
L’étiquette d’Industrie Canada identifie le matériel homologué. Cette étiquette
certifie que le matériel est conforme aux normes de protection, d’exploitation et de
sécurité des réseaux de télécommunications, comme le prescrivent les documents
concernant les exigences techniques relatives au matériel terminal. Le Ministère
n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le
raccorder aux installations de l’entreprise locale de télécommunication. Le matériel
doit également être installé en suivant une méthode acceptée de raccordement.
L’abonné ne doit pas oublier qu’il est possible que la conformité aux conditions
énoncées ci-dessus n’empêche pas la dégradation du service dans certaines
situations.
Les réparations de matériel homologué doivent être coordonnées par un
représentant désigné par le fournisseur. L’entreprise de télécommunications peut
demander à l’utilisateur de débrancher un appareil à la suite de réparations ou de
modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la
terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations
d’eau métalliques, s’il y en a, sont raccordés ensemble. Cette précaution est
particulièrement importante dans les régions rurales.
AVERTISSEMENT
L’utilisateur ne doit pas tenter de faire ces
raccordements lui-même; il doit avoir recours à un
service d’inspection des installations électriques, ou
à un électricien, selons le cas.
AVIS:
Le IES assigné à cette équipment est X.X. L’indice d’équivalence de la sonnerie
(IES) assigné à chaque dispositif terminal indique le mombre maximal de
terminaux qui peuvent être raccordés à une interface. La terminaison d’une
interface téléphonique peut consister en une combinaison de quelques dispositifs, à
la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les
dispositifs n’excède pas 5.
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VCON MediaConnect 9000 Installation & Setup Guide
About this Installation & Setup Guide
This guide explains how to set up the VCON MediaConnect 9000 series
videoconferencing system.
For reasons of clarity, this guide refers to both MediaConnect 9000 and 9000Pro as
“MediaConnect 9000.” In most cases, the descriptions and functions explained in
this guide apply to both products. Otherwise, the particular product is specified.
The following chapter summary briefly describes this guide’s contents:
Chapter 1
Welcome to Group Videoconferencing
Introduction to this Installation & Setup Guide.
Chapter 2
Connecting the MediaConnect 9000
Procedures for connecting the standard equipment and
accessories to the MediaConnect 9000 system.
Chapter 3
Connecting Optional Accessories
Procedures for connecting optional accessories and
peripheral equipment to the MediaConnect 9000
system.
Chapter 4
Enabling MXM Management of the
MediaConnect 9000
Instructions for adding Media Xchange Manager™
(MXM) management to your new MediaConnect 9000.
Chapter 5
Starting the MediaConnect 9000
Procedures for starting MediaConnect 9000.
Chapter 6
Upgrading the MediaConnect 9000 Software
Procedure for uninstalling previous versions of VCON
software and installing the new version.
Chapter 7
Troubleshooting
Help in solving possible problems that you may
encounter with the MediaConnect 9000 system.
Appendix A
The Remote Control
Description and layout of the remote control unit.
VCON MediaConnect 9000 Installation & Setup Guide
vii
VCON Technical Support
This Installation & Setup Guide was designed to help you prepare the
MediaConnect 9000 system easily so that you can enjoy its many features.
If a situation occurs that is not covered by the supplied documentation, please
request help from our Technical Support channels.
1.
Contact your local VCON distributor, and request assistance from its technical
support department.
2.
Send an e-mail message fully describing the condition plus your system’s
configuration to [email protected]
viii
VCON MediaConnect 9000 Installation & Setup Guide
TABLE OF CONTENTS
Modifications.....................................................................................................ii
Safety Information........................................................................................... iii
For Users in Canada ..........................................................................................v
Pour les utilisateurs au Canada.........................................................................vi
About this Installation & Setup Guide ............................................................vii
VCON Technical Support ............................................................................. viii
1
Welcome to Group Videoconferencing.........................................1–1
1.1 MediaConnect 9000 Models .................................................................1–1
1.2 Monitor Configurations ........................................................................1–2
1.3 MediaConnect 9000 System Components ............................................1–3
MediaConnect 9000 System Computer ................................................1–4
Pan/Tilt/Zoom Camera .........................................................................1–5
Wireless Keyboard, Remote Control and Receiver ..............................1–6
Tabletop Microphone............................................................................1–7
SVGA Monitor (only with MediaConnect 9000Pro) ...........................1–7
Cart (only with MediaConnect 9000Pro)..............................................1–8
Optional Accessories Supplied by VCON............................................1–9
2
Connecting the MediaConnect 9000 .............................................2–1
2.1 Package Contents ..................................................................................2–1
2.2 Connecting Your Equipment ................................................................2–3
Connecting the Wireless Keyboard ......................................................2–5
Connecting the SVGA Monitor ............................................................2–5
Connecting a TV Monitor (Dual Monitor Mode) .................................2–6
Connecting Two TV Monitors (Triple Monitor Mode)........................2–7
Connecting the Main PTZ Camera .......................................................2–8
Connecting the Tabletop Microphone ................................................2–10
Connecting the Audio Output to the SVGA Monitor .........................2–11
Connecting the LAN ...........................................................................2–12
Connecting ISDN Lines......................................................................2–13
Connecting the MediaConnect 9000 to the Power Supply .................2–14
3
Connecting Optional Accessories ................................................3–1
3.1 Connecting a VCR for Playback to the Videoconference ....................3–2
3.2 Connecting a VCR for Recording the Videoconference.......................3–3
3.3 Connecting a Document Camera ..........................................................3–4
4
Enabling MXM Management of the MediaConnect 9000 .............4–1
VCON MediaConnect 9000 Installation & Setup Guide
ix
Table of Contents
5
Starting the MediaConnect 9000 ...................................................5–1
5.1 Media Xchange Manager™ (MXM) Managed .................................... 5–1
5.2 Stand-alone or Registered with Another Gatekeeper ........................... 5–2
6
Upgrading the MediaConnect 9000 Software...............................6–1
6.1 Uninstalling Previous Software Versions............................................. 6–1
6.2 Installing the MediaConnect 9000 Application.................................... 6–2
6.3 Setting Up MediaConnect 9000’s Advanced Configuration................ 6–3
6.4 Changing the Advanced Settings ....................................................... 6–16
7
Troubleshooting..............................................................................7–1
A
The Remote Control........................................................................A–1
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VCON MediaConnect 9000 Installation & Setup Guide
1
WELCOME TO GROUP VIDEOCONFERENCING
Welcome to VCON's MediaConnect 9000 series - a complete, full-featured,
multimedia videoconferencing system intended for medium to large group settings.
The MediaConnect 9000 is very intuitive, and is easy to use in a boardroom,
conference room, or classroom. It gives you high quality videoconferencing both
over IP (Internet Protocol) LANs (Local Areas Networks) and WANs (Wide Area
Networks), and ISDN (Integrated Subscriber Digital Networks) networks.
1.1
MediaConnect 9000 Models
The MediaConnect 9000 series includes two product configurations:
MediaConnect
9000
LAN/IP (1.5 Mbps) and ISDN SVGA-based Workgroup
Conferencing System.
MediaConnect
9000Pro
LAN/IP (1.5 Mbps) and ISDN complete Rollabout
Workgroup Videoconferencing system, including a
large SVGA monitor and a specially designed cart.
The products are available in the following models (ask your VCON distributor
about availability in your region):
Model 1
Provides one ISDN Basic Rate Interface (BRI) up to
128 Kbps and LAN connection up to 1.5 Mbps.
Model 3
Provides three ISDN BRI up to 384 Kbps, LAN
connection up to 1.5 Mbps, and support for VCR
playback and recording.
MediaConnect 9000 models meet technical requirements prescribed in the H.323
and H.320 ITU-T standards for networking.
❑ H.323 is the worldwide accepted standard for transmitting video, audio and
data across local-area and wide-area networks (LANs and WANs) using the
Internet Protocol (IP).
❑ H.320 is the worldwide accepted standard for transmitting video, audio and
data over WANs, including narrow-band Integrated Subscriber Digital
Networks (ISDN).
VCON MediaConnect 9000 Installation & Setup Guide
1-1
Chapter 1 Welcome to Group Videoconferencing
1.2
Monitor Configurations
The MediaConnect 9000 Pro and Compact configurations range from single
monitor to dual and triple monitor making them flexible and expandable, and
provide you with the investment protection you require:
1-2
Single Monitor
This configuration contains one large SVGA
monitor, on which local and remote video, the
MediaConnect application screen, and shared data
applications are displayed.
Dual Monitor
This configuration contains one large SVGA monitor
and one TV monitor. The SVGA monitor displays
the MediaConnect application and shared data
applications. The TV monitor displays the local and
remote video.
Triple Monitor
This configuration contains one large SVGA monitor
and two TV monitors. The SVGA monitor displays
the MediaConnect application and shared data
applications. One TV monitor displays the local
video and the other TV monitor displays the remote
video.
VCON MediaConnect 9000 Installation & Setup Guide
Chapter 1 Welcome to Group Videoconferencing
1.3
MediaConnect 9000 System Components
All the components required for connecting and installing the MediaConnect 9000
system are supplied along with comprehensive documentation and fully featured
software to make your videoconferences more productive.
The standard MediaConnect 9000 components are:
•
•
•
•
•
•
•
Computer unit with installed videoconferencing board
Pan/Tilt/Zoom (PTZ) camera
Infrared wireless keyboard and receiver
Remote control unit
Tabletop microphone
SVGA monitor (only with MediaConnect 9000Pro)
Cart (only with MediaConnect 9000Pro)
A range of easy-to-use additional accessories can also be provided to enhance the
abilities of MediaConnect 9000:
VCON VoiceFinder
Document camera
Second PTZ camera
TV monitor
In conjunction with technological developments and VCON’s objective to
provide a state-of-the-art system, components are subject to change. A
component may look different than its illustrated counterpart.
VCON MediaConnect 9000 Installation & Setup Guide
1-3
Chapter 1 Welcome to Group Videoconferencing
MediaConnect 9000 System Computer
The MediaConnect 9000’s standard computer unit contains the videoconferencing
board, software for operating the videoconferencing system, and various
connectors located on the rear panel for connecting the other components and
accessories. The computer’s operating system is Microsoft Windows 2000.
The following figure illustrates the system computer.
ON/OFF Button
Floppy Drive
CD-ROM Drive
CD-ROM Eject
MediaConnect 9000 System Computer - Front View
1-4
VCON MediaConnect 9000 Installation & Setup Guide
Chapter 1 Welcome to Group Videoconferencing
Pan/Tilt/Zoom Camera
The Pan/Tilt/Zoom (PTZ) camera is controlled by the wireless keyboard through
the system software. You can pan, tilt and zoom the camera in a wide range of
directions during videoconferences.
The camera has a zoom ratio of 10:1.
Up to six pre-set positions can be set for instant recall through the MediaConnect
9000 application.
Connectors located on the rear of the Camera Unit enable connectivity through the
system cables to the main computer.
Main Camera Unit
VCON MediaConnect 9000 Installation & Setup Guide
1-5
Chapter 1 Welcome to Group Videoconferencing
Wireless Keyboard, Remote Control and Receiver
The infrared wireless keyboard and remote control provide remote control of the
MediaConnect 9000 system. They work in conjunction with an infrared receiver,
which must be located close to or on the SVGA monitor.
When you use the keyboard or remote control, point it at the keyboard receiver
from a distance of up to 6 meters.
For more details about the remote control and its functions, see Appendix A, “The
Remote Control.”
Wireless Keyboard
Keyboard Receiver
1-6
VCON MediaConnect 9000 Installation & Setup Guide
Chapter 1 Welcome to Group Videoconferencing
Tabletop Microphone
The MediaConnect 9000 includes a portable tabletop microphone specifically
designed for videoconferencing in a conference room or training room
environment.
The microphone picks up voices up to 8 feet (2.44 m) away from a meeting
participant. The center of a conference table is the ideal location for the
microphone. Voices may be heard clearly and extraneous noises like paper
shuffling are minimized.
The microphone is equipped with a 20-foot (6.1 m) cable which provides greater
flexibility for placement within the room.
Tabletop Microphone
SVGA Monitor (only with MediaConnect 9000Pro)
The MediaConnect 9000Pro includes a large SVGA monitor. The monitor provides
high quality non-interlaced video at a resolution of up to 1024 x 768 pixels.
Using high-quality horizontal and vertical frequencies, the monitor also provides
options of automatic or manual degaussing. It is powered by 100-120/180-240 Vac
(autoswitchable).
VCON MediaConnect 9000 Installation & Setup Guide
1-7
Chapter 1 Welcome to Group Videoconferencing
Cart (only with MediaConnect 9000Pro)
The MediaConnect 9000Pro includes an elegant mobile wooden cabinet that is
specially designed to house the system components. The SVGA monitor sits on top
of the cart, and two shelves are provided for the computer and other accessories.
MediaConnect 9000Pro Rollabout System on a Cart
1-8
VCON MediaConnect 9000 Installation & Setup Guide
Chapter 1 Welcome to Group Videoconferencing
Optional Accessories Supplied by VCON
The following optional accessories can be connected to the MediaConnect 9000:
VoiceFinder
During a group discussion, the VoiceFinder locates
voices, then positions and focuses the camera on the
person currently speaking. Its streamlined structure
contains four high-quality microphones and
advanced technology for intelligent tracking.
VCON VoiceFinder and Camera Unit
Document
camera or
Second PTZ
camera
Increases the video capabilities of the MediaConnect
9000. The second camera may typically be a
document camera or another PTZ camera. For
example, a document camera can show a placed
document on the monitor during a videoconference
session to both the local and remote users.
TV monitor(s)
For viewing remote and local video in dual (1 TV)
and triple (2 TV) monitor configurations.
VCON MediaConnect 9000 Installation & Setup Guide
1-9
2
CONNECTING THE MEDIACONNECT 9000
The MediaConnect 9000 system installation process includes the following stages:
❑ Unpacking the items from the shipping package
❑ Connecting the supplied standard and optional equipment
2.1
Package Contents
When you open the MediaConnect 9000 system shipping package(s) for the first
time, check that the following items are included in accordance with the supplied
product. If any of the items (according to your Customer Order) are missing or
damaged, contact your VCON distributor immediately.
MediaConnect 9000 Components
Component
Basic
Pro
Model
1
Model
3
Model
1
Model
3
IBM Pentium computer with VCON
videoconferencing card installed
✔
✔
✔
✔
Pan/Tilt/Zoom (PTZ) camera unit with its
power supply, camera control and
composite video cables, and remote
control (with 2 AA batteries)
✔
✔
✔
✔
Infrared wireless keyboard & receiver
(with 4 AA batteries)
✔
✔
✔
✔
Tabletop microphone & cable
✔
✔
✔
✔
Remote Control Unit
✔
✔
✔
✔
Power cable
✔
✔
✔
✔
ISDN cable
✔
✔(3)
✔
✔(3)
S-Video 4x4 cable
—
✔
—
✔
S-Video 8x4 cable
✔
✔
✔
✔
VCON MediaConnect 9000 Installation & Setup Guide
2-1
Chapter 2 Connecting the MediaConnect 9000
Component
Basic
Pro
Model
1
Model
3
Model
1
Model
3
Composite video cable
✔
✔
✔
✔
2 Audio cables (stereo-stereo, stereodual RCA)
✔
✔
✔
✔
Audio cable (dual RCA-dual RCA)
—
✔
—
✔
MediaConnect 9000 CD-ROM
✔
✔
✔
✔
Rescue CD-ROM, including operating
system
✔
✔
✔
✔
29" SVGA Monitor
—
—
✔
✔
SVGA cable
—
—
✔
✔
Rollabout cabinet & keys
—
—
✔
✔
MediaConnect 9000 Installation & Setup
Guide
✔
✔
✔
✔
Limited Warranty/registration card
✔
✔
✔
✔
2-2
VCON MediaConnect 9000 Installation & Setup Guide
Chapter 2 Connecting the MediaConnect 9000
2.2
Connecting Your Equipment
This section describes the connection of the standard equipment supplied with the
MediaConnect 9000 system.
CAUTION For all components and accessories, make sure that the power
is turned off and the item is disconnected from its power
supply before making all connections.
The following figure illustrates the rear side of the MediaConnect 9000 Model 3
computer unit.
To electrical
power supply
To VoiceFinder (if installed purchased separately from
VCON)
Keyboard Receiver to
mouse port
and KYBD connector
To PTZ camera’s
VISCA IN
connector
VCON videoconferencing card
To LAN
To SVGA
monitor
To AUDIO IN
of SVGA
monitor
From SPKR connector of
videoconferencing card
MediaConnect 9000 Computer Unit (Model 3)
VCON MediaConnect 9000 Installation & Setup Guide
2-3
Chapter 2 Connecting the MediaConnect 9000
The following figure describes which items are connected to specific connectors on
the VCON videoconferencing card (Model 3).
ISDN 1
ISDN 3
Microphone
ISDN 2
Audio OUT
Speakers
VCR Audio In
S-Video OUT
TV (Dual Monitor)
VCR Audio Out/
Dual Monitor
S-Video IN
PTZ Camera
VCR Video In
Second or
Document
Camera
VCR Video Out/
Dual/Triple Monitor
Connections to Videoconferencing Card
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VCON MediaConnect 9000 Installation & Setup Guide
Chapter 2 Connecting the MediaConnect 9000
Connecting the Wireless Keyboard
CAUTION Make sure that the computer is turned off.
1.
Locate the box containing the Wireless Keyboard and take out the
following two items:
— Infrared (IR) Receiver
— Wireless Keyboard
2.
Feed the cables from the IR receiver through the small hole at the rear of
the IR receiver cut-out on the rollabout cabinet. Push the receiver gently
into position.
If you do not have the rollabout cabinet, place the IR receiver on top of
your SVGA monitor.
3.
Connect the two cables to the mouse port and the KYBD mini-DIN PS/2
connector on the computer’s rear panel. Place the Wireless Keyboard on
your conference table, preferably at an operating distance of no more than
6 meters away from the keyboard receiver.
If a Wireless Keyboard, which use a serial mouse control instead of PS/2
control, is supplied, the mouse control connection will be a 9-way D-type
connector connected to the COM2 port on the rear of the
MediaConnect 9000 computer unit.
Connecting the SVGA Monitor
CAUTION Make sure that the computer and the SVGA monitor are turned
off.
➤ To connect the SVGA monitor to the MediaConnect 9000 system
❑ Connect the supplied SVGA cable between the VGA output on the rear of
the MediaConnect 9000 computer and the VGA input on the rear of the
supplied 29" SVGA Monitor (supplied only with
MediaConnect 9000Pro).
VCON MediaConnect 9000 Installation & Setup Guide
2-5
Chapter 2 Connecting the MediaConnect 9000
Connecting a TV Monitor (Dual Monitor Mode)
Dual Monitor mode comprises one SVGA monitor (for connection instructions, see
“Connecting the SVGA Monitor” earlier in this section) and one TV monitor.
CAUTION Make sure that the computer and the TV monitor are turned
off.
➤ To connect a TV monitor to the MediaConnect 9000 system in Dual
Monitor mode
❑ Depending on whether the TV monitor supports S-Video (mini-DIN
connector) or Composite (RCA), connect the supplied TV cable between
the applicable ports.
If the TV monitor supports both of these types, we recommend that you use
the S-Video connection because it provides higher quality video.
If the TV monitor uses:
S-Video Signalling
Connect the TV cable between the
TV’s Video In connector and the
videoconferencing card’s MONITOR
connector.
2-6
Composite Video Signalling
Connect the TV cable between the
TV’s Video In connector and the
videoconferencing card’s VCR VID
OUT connector.
VCON MediaConnect 9000 Installation & Setup Guide
Chapter 2 Connecting the MediaConnect 9000
Connecting a TV Monitor in Dual Monitor Mode
Connecting Two TV Monitors (Triple Monitor Mode)
Triple Monitor mode comprises one SVGA monitor (for connection instructions,
see “Connecting the SVGA Monitor” on page 2-5) and two TV monitors.
Because of the videoconferencing card panel’s configuration, one TV monitor must
be connected to the S-Video connector (mini-DIN) and the other TV monitor must
be connected to the Composite (RCA) connector.
CAUTION Make sure that the computer and both TV monitors are turned
off.
➤ To connect two TV monitors to the MediaConnect 9000 system in Triple
Monitor mode
1.
Connect the supplied S-Video TV cable between the S-Video-type TV’s
Video In connector and the videoconferencing card’s MONITOR
connector.
2.
Connect the supplied RCA TV cable between the RCA-type TV’s
Video In connector and the videoconferencing card’s VCR VID OUT
connector.
VCON MediaConnect 9000 Installation & Setup Guide
2-7
Chapter 2 Connecting the MediaConnect 9000
In Triple Monitor mode, one TV monitor displays the local view and the
other TV monitor displays the remote view. You may switch this function
between the monitors by using the Video Window’s Select Camera function.
Connecting Two TV Monitors in Triple Monitor Mode
Connecting the Main PTZ Camera
CAUTION Make sure that the computer and the camera are turned off.
➤ To connect the main Pan/Tilt/Zoom camera to the MediaConnect 9000
computer unit
2-8
1.
Connect the supplied S-Video + Camera Control harness as follows: the
VIDTOP connector on the videoconferencing card and the S VIDEO
connector on the camera.
2.
Connect the camera control cable between the camera’s VISCA IN
connector on the camera and the COM1 serial port on the rear panel of the
MediaConnect 9000 computer unit (see the figure on page 2-3).
3.
Place the camera at the vantage point you want.
4.
Connect the power cable between the power supply and the camera’s
DC IN connector.
VCON MediaConnect 9000 Installation & Setup Guide
Chapter 2 Connecting the MediaConnect 9000
Main PTZ Camera Rear Panel and Connections
VCON MediaConnect 9000 Installation & Setup Guide
2-9
Chapter 2 Connecting the MediaConnect 9000
Connecting the Tabletop Microphone
The microphone picks up voices up to 8 feet (2.44 m) away from a meeting
participant. The center of a conference table is the ideal location for the
microphone.
➤ To connect the tabletop microphone
1.
Connect the microphone’s 3.5mm jack to the MIC connector on the
videoconferencing card.
2.
Place the microphone on your conference table with the cable stretching
toward the MediaConnect 9000 system.
Connecting the Microphone to the Videoconferencing Card
2-10
VCON MediaConnect 9000 Installation & Setup Guide
Chapter 2 Connecting the MediaConnect 9000
Connecting the Audio Output to the SVGA Monitor
➤ To connect the MediaConnect 9000 system’s audio output to the SVGA
monitor
1.
Connect one of the supplied audio cables between the IN connector of the
sound card and the videoconferencing card’s SPKRS connector.
2.
Connect the second audio cable between the OUT connector of the sound
card and the AUDIO IN connectors left and right of the SVGA monitor.
Connecting the Audio Output to the SVGA Monitor
VCON MediaConnect 9000 Installation & Setup Guide
2-11
Chapter 2 Connecting the MediaConnect 9000
Connecting the LAN
LAN support on the MediaConnect 9000 system is built on-board directly onto the
motherboard of the computer. The computer provides a standard RJ-45 interface
for 10-Base-T and 100-Base-T networks.
➤ To connect the MediaConnect 9000 system to your LAN
❑ Connect the LAN cable between the RJ-45 connector on the rear of the
computer (see the figure on page 2-3) and the outlet to your LAN.
Connecting a LAN Cable to the Computer
2-12
VCON MediaConnect 9000 Installation & Setup Guide
Chapter 2 Connecting the MediaConnect 9000
Connecting ISDN Lines
➤ To connect the MediaConnect 9000 system to one ISDN lines
(2 B-channels providing 128 Kbps connectivity)
❑ Connect an ISDN cable to the ISDN 1 connector on the
videoconferencing card and the outlet to your ISDN line.
➤ To connect the MediaConnect 9000 system to two ISDN lines
(4 B-channels providing 256 Kbps connectivity)
❑ Connect one ISDN cable to the ISDN 1 connector and the second ISDN
cable to the ISDN 2 connector on the videoconferencing card and the
outlet to your ISDN line.
➤ To connect the MediaConnect 9000 system to three ISDN lines
(6 B-channels providing 384 Kbps connectivity)
❑ Connect one ISDN cable to the ISDN 1 connector, the second ISDN cable
to the ISDN 2 connector, and the third ISDN cable to the ISDN 3
connector on the videoconferencing card and the outlet to your ISDN line.
Connecting the MediaConnect 9000 System to ISDN Lines
VCON MediaConnect 9000 Installation & Setup Guide
2-13
Chapter 2 Connecting the MediaConnect 9000
Connecting the MediaConnect 9000 to the Power Supply
After you completed all the MediaConnect 9000’s components connections, you
can connect the MediaConnect 9000 to a 115 Vac or 230 Vac power supply,
depending on the local power line.
➤ To connect the MediaConnect 9000 to a power supply
1.
Below the power socket on the rear panel of the unit, change the voltage
setting to 115 Vac or 230 Vac if necessary.
115/230 Volt Power Setting
CAUTION The factory default setting corresponds to the voltage of the
electricity supply of your region. As a precaution, check that
the setting is correct before starting MediaConnect 9000.
2.
Insert the power cable into the power socket on the rear panel.
3.
Insert the plug into the power supply.
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VCON MediaConnect 9000 Installation & Setup Guide
3
CONNECTING OPTIONAL ACCESSORIES
In addition to its standard components, the MediaConnect 9000 system is
compatible with various optional accessories and peripheral devices that add
features and convenience to your conferencing. This appendix explains how to
connect these devices:
•
•
•
Connecting a VCR for Playback to the Videoconference
Connecting a VCR for Recording the Videoconference
Connecting a Document Camera
VCON MediaConnect 9000 Installation & Setup Guide
3-1
Chapter 3 Connecting Optional Accessories
3.1
Connecting a VCR for Playback to the
Videoconference
The MediaConnect 9000 system supports the playback of a videocassette to a
videoconference.
CAUTION Make sure that the computer and the VCR are turned off.
➤ To connect a VCR to the videoconferencing card’s panel for playback
1.
Connect the VCR cable with the (usually yellow) jacks between the
VIDEO OUT connector of the VCR and the VCR VID IN (yellow)
connector of the videoconferencing card.
2.
Connect the VCR cable with the (usually white) jacks between the
AUDIO OUT connector of the VCR and the VCR AUD IN (white)
connector of the videoconferencing card.
3.
Verify that the VCR is connected to a power supply.
For specific instructions on installing and operating the VCR, see its accompanying
user’s guide.
Connecting to VCR for Playback to the Videoconference
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VCON MediaConnect 9000 Installation & Setup Guide
Chapter 3 Connecting Optional Accessories
3.2
Connecting a VCR for Recording the
Videoconference
The MediaConnect 9000 system supports the recording of a videoconference. The
system must be operating in Dual or Triple Monitor mode in order to record.
CAUTION Make sure that the computer and the VCR are turned off.
➤ To connect a VCR to the videoconferencing board’s panel for recording
1.
Connect the yellow-jack cable between the VIDEO IN connector of the
VCR and the VCR VID OUT (yellow) connector of the
videoconferencing card.
2.
Connect the VCR cable with the white jacks between the AUDIO IN
connector of the VCR and the VCR AUD OUT (black) connector of the
videoconferencing card.
For specific instructions on installing and operating the VCR, see its accompanying
user’s guide.
Connecting to VCR for Recording Videoconferences
VCON MediaConnect 9000 Installation & Setup Guide
3-3
Chapter 3 Connecting Optional Accessories
3.3
Connecting a Document Camera
The MediaConnect 9000 system supports the use of a document camera as a source
for displaying documents and illustrations during videoconferences.
CAUTION Make sure that the computer and the camera are turned off.
➤ To connect a document camera to the videoconferencing card
1.
Connect the camera cable with the yellow connector between the
OUTPUT/VIDEO connector of the camera and the CAMERA (yellow)
connector of the videoconferencing card.
If you want higher quality viewing from your document camera, you can
also connect it to the VID TOP connector (S-Video In) of the
videoconferencing card. Use the S-Video cable that is supplied in the
MediaConnect 9000 package.
2.
Verify that the camera is connected to a power supply.
For specific instructions on installing and operating the document camera, see its
accompanying user’s guide.
Connecting a Document Camera to the Videoconferencing Card
3-4
VCON MediaConnect 9000 Installation & Setup Guide
4
ENABLING MXM MANAGEMENT OF THE
MEDIACONNECT 9000
MediaConnect 9000 was set up in the factory without enabling VCON Media
Xchange Manager™ (MXM) management.
If you want your system to be managed by an MXM installed within your
organization, run the MXM Enable utility that’s included with the system.
➤
To enable MXM management
1.
In the Windows Desktop, click Start and then Run.
2.
Browse to the VCON MediaConnect 9000 folder and then double-click
MXM_Enable.exe.
3.
In the Run dialog box, click OK to run the program.
4.
The question, “Will your system be managed by a VCON Media
Xchange Manager™ (MXM)?” appears. Click Yes.
5.
A message states that MXM management is now enabled on your
computer. Click OK.
VCON MediaConnect 9000 Installation & Setup Guide
4-1
5
STARTING THE MEDIACONNECT 9000
To start the MediaConnect 9000, press the Power button on the front of the
computer. Following the Windows startup, the MediaConnect 9000 application
opens automatically. However, this process proceeds in accordance with the type of
configuration:
•
•
Media Xchange Manager™ (MXM) managed
Stand-alone or registered with another gatekeeper.
5.1
Media Xchange Manager™ (MXM) Managed
If the MediaConnect 9000 is managed by VCON’s Media Xchange Manager™
(MXM), you have to log in when you start your system. You can make this login
process automatic.
During the MediaConnect 9000 startup, the MXM Login dialog box appears.
➤
To log in to an MXM
1. Enter the name of your
computer as listed in the
MXM database and the
MXM Administrator.
2. Enter the
password required
to log in. The first
time you register,
you must type it
twice for
verification. If you
do not supply this
password, the login
request is rejected.
3. Enter the IP
address of the
MXM. If you do not
know it, ask your
system
administrator.
4. Select if you
want to log into the
same MXM with
the same login
name and
password every
time you run
MediaConnect
9000.
5. Click to complete
the login.
VCON MediaConnect 9000 Installation & Setup Guide
5-1
Chapter 5 Starting the MediaConnect 9000
❑
If the MXM automatically registers your computer, the MediaConnect 9000
application opens.
❑
If a message appears stating that startup cannot proceed until login is granted,
contact your system administrator and wait to receive permission.
After login is granted, the MediaConnect 9000 application opens.
5.2
Stand-alone or Registered with Another Gatekeeper
If your MediaConnect 9000 will be registered with a non-VCON Gatekeeper or not
registered with any management system, the videoconferencing application’s main
screen opens several seconds after the Windows startup.
MediaConnect 9000 Screen After Start-up
5-2
VCON MediaConnect 9000 Installation & Setup Guide
6
UPGRADING THE MEDIACONNECT 9000
SOFTWARE
If you are upgrading from a previous software version, follow the instructions in
this chapter.
1.
Uninstall the previous versions from the computer.
2.
Install and set up the new MediaConnect 9000 version.
3.
Set up the MediaConnect 9000 Advanced configuration.
6.1
Uninstalling Previous Software Versions
If an earlier version of VCON videoconferencing software is currently installed on
the computer, uninstall it completely. The Uninstall program deletes all previous
version information and files. However, the program provides the options of saving
setup information and the existing address book entries, which may shorten the
process of setting up MediaConnect 9000.
➤
To delete the previous VCON software version
1.
In the Windows desktop, click Start, point to Settings and then click
Control Panel. The Control Panel window appears.
2.
Double-click Add/Remove Programs. The Add/Remove Programs
Properties dialog box appears.
3.
Select VCON MediaConnect 9000 and then click Remove. The
Uninstall Wizard opens.
4.
Perform the instructions on the screen until the previous version is
successfully uninstalled.
5.
Select VCON MeetingPoint x.x and then click Remove. The Uninstall
Wizard opens.
6.
Perform the instructions on the screen. When the Uninstall process is
complete, restart the computer.
VCON MediaConnect 9000 Installation & Setup Guide
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Chapter 6 Upgrading the MediaConnect 9000 Software
6.2
Installing the MediaConnect 9000 Application
The MediaConnect 9000 CD-ROM contains the Setup program.
➤
To install the MediaConnect 9000 application on your computer
1.
Close all open applications.
2.
Insert the MediaConnect 9000 Disc into the computer’s CD-ROM drive.
After you close the drive door, the Installation Utility appears.
If the Installation Utility window does not appear, click Start at the lower
left corner of the Windows desktop. Click Run to open the Run dialog box.
Locate and select the install application file on the CD-ROM drive and click
Open. In the Run dialog box, click OK
3.
In each page of the Installation program, follow the instructions or enter
the required information. To advance to the next page, click Next.
At the end of the installation, the Installation Complete dialog box
appears. Click Finish to close the Installation program and restart the
computer.
4.
After the computer restarts, MediaConnect 9000 runs automatically. The
first time it runs after the upgrade installation, a message asks if your
system will register to a VCON Media Xchange Manager™ (MXM)
server. If your system is managed by an MXM, telephony exchange
functions such as Call Forwarding, Call Transfer and Invite (ad-hoc
conferencing) are available.
MXM Management Question
Click Yes or No, accordingly, to continue.
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VCON MediaConnect 9000 Installation & Setup Guide
Chapter 6 Upgrading the MediaConnect 9000 Software
6.3
Setting Up MediaConnect 9000’s Advanced
Configuration
After installing MediaConnect 9000, you have to set up its configuration, according
to your particular specifications, in the Configuration Wizard. The Configuration
Wizard guides you through the required stages and requests the relevant
information for normal operation of MediaConnect 9000.
In addition, you may change any of these configuration details (as long as they are
compatible with your equipment) whenever the system is on. The Advanced
Settings button provides access to the configuration dialog boxes (see “Changing
the Advanced Settings” on page 6-16).
Configuration Wizard Introduction
VCON MediaConnect 9000 Installation & Setup Guide
6-3
Chapter 6 Upgrading the MediaConnect 9000 Software
➤
To set up the MediaConnect 9000 configuration
1.
In the Configuration Wizard’s opening page, click Next to continue. The
User Information dialog box appears.
User Information Configuration
2.
In the User information section, type your First Name, Last Name,
Company name, and E-mail address.
In the Dialing Information section, click the Country that you are in, type
your area code, and type the appropriate digits for dialing an outside line
(External), a Long Distance call, or an International call.
If you need to dial a specific digit to receive an external line, you must type
that digit before the digits required for a long distance or international call.
For example, if you have to dial 9 to receive an external line, and then 01 to
dial long distance, type 901 in the Long Distance box.
Click Next to continue.
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VCON MediaConnect 9000 Installation & Setup Guide
Chapter 6 Upgrading the MediaConnect 9000 Software
3.
In the Communication list, select the type of external communication line
your system will use.
Connection Dialog Box
None
Select for using MediaConnect 9000 with a LAN
connection only.
On Board ISDN
Select for using MediaConnect 9000 with an ISDN line
through the videoconferencing card, in addition to a
LAN connection.
Click Next to continue.
— If you selected None, the LAN dialog box appears. Proceed directly
to step 7.
— If you selected On Board ISDN, the Switch Type dialog box appears.
Continue to the next step.
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Chapter 6 Upgrading the MediaConnect 9000 Software
4.
In the Switch Type dialog box, the country you are in already appears as
Your Location (set in the User Information dialog box in step 2).
Switch Type Dialog Box
In the Switch Type list, the most common switch type for your country
appears automatically. If you are using a different switch type (according
to your ISDN carrier), click a different switch type:
•
•
•
•
AT&T 5ESS Custom
National ISDN 1
NT DMS100 Custom
Japanese NTT
•
•
•
•
German 1TR6
French VN3
Australian TS013
Euro-ISDN NET3
In certain areas of the United States, the main ISDN network is Restricted
(data rate of 56K). If the computer is connected to a Restricted network,
select Check this box if you have restricted 56K access.
If you are not sure whether the computer is connected to a Restricted
network, do not select this option. If necessary, consult with your system
administrator or ISDN carrier.
Click Next to continue. The Phone Numbers dialog box appears.
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Chapter 6 Upgrading the MediaConnect 9000 Software
5.
In the Phone Numbers dialog box, enter your ISDN phone numbers.
ISDN Phone Numbers Configuration
Select the
number of ISDN
phone lines you
will be using
Click the number of ISDN lines the system uses. The
number of available lines depends on the number of
BRIs (Basic Rate Interface) on the videoconferencing
card. Each BRI supports up to two phone lines of 64
kbps each (56 kbps in Restricted networks).
Phone Numbers In the Phone numbers boxes, type the ISDN numbers of
each line. Do not include your own country’s
international code or your local area code.
If your ISDN carrier supplied you two identical phone numbers for a BRI,
type the number in the consecutive boxes (#1&#2, #3&#4, #5&#6). In all
other cases, the phone numbers for each ISDN line may be different.
Click Next to continue.
— If you selected switch type AT&T 5ESS Custom, National ISDN 1
or NT DMS100 Custom, the SPID Numbers dialog box appears.
— Otherwise, the LAN dialog box appears. Proceed directly to step 7.
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Chapter 6 Upgrading the MediaConnect 9000 Software
6.
If your ISDN carrier supplies you with SPID (Service Profile Identifier)
numbers, you have to enter them in the SPID Numbers dialog box. A
SPID number describes the capabilities of each computer or phone on the
ISDN lines. This information may be important to your local telephone
company in defining the level of service to provide. If necessary, obtain
this information from your ISDN carrier.
SPID Numbers Configuration
Enter SPID Numbers information as follows:
Number of SPIDs Click the amount of SPID numbers that you have.
SPID 1,2,3,4,5,6
Type the SPID numbers.
If the SPID numbers for each line are identical, or you received only one
SPID number from your ISDN carrier, type that number in the SPID 1 box.
If you did not receive a SPID number, leave the SPID boxes blank.
Click Next to continue. The LAN dialog box appears.
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Chapter 6 Upgrading the MediaConnect 9000 Software
7.
In the LAN dialog box, enter configuration information for holding video
meetings over the connected network.
LAN Connection Configuration
The LAN configuration includes:
User Name
The user’s unique name on the connected network
(H.323 alias).
User Number
The user’s unique logical number (E.164 string) as
defined by your network’s system administrator.
The User Number must consist of digits only.
Gatekeeper
Address
The IP address of the H.323 Gatekeeper to which
the computer may register. If your organization has
installed a gatekeeper, we recommend that you
enter its address. If you do not know its address,
ask your system administrator.
If you leave this box blank, the computer cannot
register with a gatekeeper.
If your system is registered to an MXM, the above
information appears here automatically.
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Chapter 6 Upgrading the MediaConnect 9000 Software
Allow Adaptive
Bandwidth
Adjustment
Select this option to enable reduction of the alloted
bandwidth if the network is congested.
Enable Lip
Synchronization
Mechanization
Select this option to enable adjustment of the video
and the audio if they are not synchronized.
Automatic
Buffering
Control
❑
Select this option to enable the system to
automatically control the amount of buffering
required to maintain the consistency of the
video and audio transmission. For example, if
video packets are delayed for 1 or 2 seconds,
the system will automatically synchronize the
transmission so that the delay does not disturb
the visible video.
Deselect this option only if the automatic
buffering is not sufficient — for example, if
the quality of the video meeting is poor or
there is a noticeable delay.
Click Next to continue. The Online Directories dialog box appears.
❑
— If this version is not managed by an MXM, the Online Directories
dialog box appears.
— Otherwise, the Pan/ Tilt/Zoom Camera appears. Proceed directly to
step 9.
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VCON MediaConnect 9000 Installation & Setup Guide
Chapter 6 Upgrading the MediaConnect 9000 Software
8.
In the Online Directories dialog box, specify if you want to register with
an online directory, and if so, which one. Online directories contain lists of
registered Internet users who are currently connected to the Internet
(online). These directories are usually located on Internet Location
Servers (ILS). By default, MediaConnect 9000 enables you to register in
the same ILS as other VCON videoconferencing users, ils.vcon.co.il.
Online Directories Dialog Box
Enter Online Directories information as follows:
Online
Directories
Select Register with and Display Online
Directories if you want to be able to access an
online directory.
Online
Directory
Server
In the Server Name list, select the name of the
server that you want to register with when you are
online.
Click Next to continue. The Pan/ Tilt/Zoom Camera dialog box appears.
VCON MediaConnect 9000 Installation & Setup Guide
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Chapter 6 Upgrading the MediaConnect 9000 Software
9.
Set the type of main camera that is connected to the system and the
communications port through which it can be controlled. As its standard,
MediaConnect 9000 systems are installed with the camera unit connected
to COM1.
Pan/Tilt/Zoom Camera Configuration Dialog Box
Enter information as follows:
Camera
Selection
In the Select your Pan/Tilt/Zoom camera type
list, select the manufacturer and/or model of the
PTZ camera.
In the Select the communication port it is
connected to list, select the name of the computer
port to which the camera is connected.
Camera
Control
6-12
Select Allow the remote side to control camera
settings to permit the remote party to control the
position and video settings of your PTZ camera. If
you do not have a PTZ camera, this option is not
relevant.
VCON MediaConnect 9000 Installation & Setup Guide
Chapter 6 Upgrading the MediaConnect 9000 Software
Click Next to continue.
— If you chose None in step 3, the Confirmation dialog box appears.
Proceed directly to step 12.
— If you chose On Board ISDN in step 3, the MSN dialog box appears.
10. If the connected ISDN network supports Multiple Subscriber Numbering
(MSN), you can specify whether or not you want to use this feature.
The MSN service provides more than one phone number per ISDN line.
This enables you to connect several phones, faxes, modems, and/or other
devices to their own individual phone numbers over a single ISDN line.
MSN Configuration
Enter MSN information as follows:
MSN Support
❑
Select Yes to use MSN capabilities. After
MediaConnect 9000 opens, you will be able to
specify the exact MSN numbers for the computer in
the MSN tab of the Advanced
Properties>Telephony dialog box (to enter
Advanced Properties, see page 6-17).
❑
Select No if the connected ISDN network does not
support this feature, or if you don’t want to use it.
Click Next to continue. The Sub-Addressing dialog box appears.
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Chapter 6 Upgrading the MediaConnect 9000 Software
11. The Sub-Addressing dialog box is applicable if the MediaConnect 9000
shares an ISDN BRI line with other equipment (such as other computers,
fax machines, standard telephones, and so on). In such a case, an
additional series of numbers and/or letters is added to the end of its phone
number.
Sub-Addressing Dialog Box
If the computer has a sub-address, enter information as follows:
Sub-Addressing Type the phone number followed by an “¦” character,
and the series of numbers and/or letters making up the
sub-address.
If the connected ISDN network does not support this
feature, or if you do not want to use it, leave this box
blank.
Click Next to continue. The Confirmation dialog box appears.
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Chapter 6 Upgrading the MediaConnect 9000 Software
12. In the Confirmation dialog box, review the information that you entered
during the setup process. If necessary, drag the scroll bar down to see
more information.
Confirmation of Setup Information
To change any information before exiting the Configuration Wizard, click
Back to return to a specific dialog box and make the appropriate changes.
When you are finished, click Next as many times as necessary to return to
the Confirmation dialog box and check your settings again.
13. To save the setup and exit the Configuration Wizard, click Finish. The
MediaConnect 9000 application now starts. The local video appears on the
SVGA monitor (in Single Monitor mode) or on a TV monitor (in Dual or
Triple Monitor mode).
To cancel the setup, click Cancel. In this case, all setup information will
be discarded and you will not be able to run MediaConnect 9000 until you
perform the setup at another time.
VCON MediaConnect 9000 Installation & Setup Guide
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Chapter 6 Upgrading the MediaConnect 9000 Software
6.4
Changing the Advanced Settings
After completing the Configuration Wizard the first time that you run
MediaConnect 9000, you can change the Advanced Settings through the System
Properties dialog boxes.
➤
To access the Advanced Settings from the MediaConnect 9000
1.
In the Main Screen, click the Properties button. The Properties dialog
box opens under the Local Video window.
Properties Dialog Box
2.
Click Advanced Settings. The Advanced Settings Login dialog box
appears.
If you want to change the
password, click this button.
Then, type the new
password in the New and
Confirm boxes.
Logging In to Advanced Settings
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Chapter 6 Upgrading the MediaConnect 9000 Software
3.
Type password (the default password) and click ✔. The
MediaConnect 9000 System Properties dialog box appears.
The table below describes the quickest way to access the configuration information
that you entered in the Configuration Wizard.
User Information Click the User Data icon.
LAN
Click the Communication icon.
Online
Directories
Non-MXM-managed applications only
Pan/Tilt/Zoom
1.
Click the Address Book icon.
2.
Click the Online Directories tab.
1.
Click the Hardware icon.
2.
Click the Camera tab.
1.
Switch Type,
Phone Numbers,
2.
SPID, MSN,
Subaddressing
Click the Telephony icon.
Click the appropriate tab.
VCON MediaConnect 9000 Installation & Setup Guide
6-17
7
TROUBLESHOOTING
This chapter may help you resolve certain conditions that may occur while
operating the MediaConnect 9000 system.
If you are unable to find a solution to your problem, please request help from our
Technical Support channels.
➤ To request technical support
❑ Contact your local VCON distributor, and request assistance from its
technical support department.
-orSend an e-mail message fully describing the condition plus your system’s
configuration to [email protected]
.
Connection
Problems
When switched
ON, the system
does not have
any power
Solution
1.
Verify that the power cable is correctly inserted in the
power connector on the computer’s rear panel and that it
is firmly plugged into the power outlet.
2.
Verify that the power outlet is working correctly.
3.
If the problem still remains, contact your local VCON
distributor for further instructions.
VCON MediaConnect 9000 Installation & Setup Guide
7-1
Chapter 7 Troubleshooting
Keyboard
Problems
When you
work with the
keyboard, the
system does
not respond.
7-2
Solution
1.
Make sure that you are directing the keyboard directly at
the receiver unit with no obstructions between them.
2.
Check that the receiver is connected correctly and that
the receiver LEDs are ON.
3.
Optimal distance for using the keyboard is 6 meters
(19.5 feet). Use of the keyboard over a long period of
time without replacing its batteries will reduce this
optimal distance.
4.
Check that the batteries are inserted correctly in the
keyboard. If necessary, replace the batteries.
5.
If the problem still remains, contact your local VCON
distributor for further instructions.
VCON MediaConnect 9000 Installation & Setup Guide
Chapter 7 Troubleshooting
Camera
Problems
The camera
does not
respond to
movement
requests.
The Far End
(remote)
camera does
not respond.
Solution
1.
Enter the Advanced Settings>Hardware>Camera tab
and make sure that the correct camera model and port are
defined.
2.
Make sure that you are directing the keyboard directly at
the receiver unit with no obstructions between them.
3.
Verify that the Camera unit is connected correctly to the
computer.
4.
Verify that the camera unit is set as unit number 1
(CAMERA NO. switch on rear of camera unit).
5.
Verify that the camera control cable is connected
between the VISCA IN connector on the camera and the
COM1 serial port on the rear panel of the computer.
6.
If your camera is Sony EVI-D100, check the settings of
the DIP switches on the bottom of the camera. IR OUT
must be set to OFF and MODE must be set to ON.
1.
Verify that a controllable PTZ camera is connected to the
remote user’s computer.
2.
Verify that the remote user allows you to establish
control the remote camera.
3.
Verify that Allow Far End Camera Control (FECC) is
selected in the General Settings dialog box.
VCON MediaConnect 9000 Installation & Setup Guide
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Chapter 7 Troubleshooting
Video
Problems
Solution
1.
Verify that the Camera is switched ON.
2.
Verify that all connections from the computer to the
Camera unit are correct.
3.
In the Local Video window, select each camera in turn to
verify selection of the correct video source
4.
If the problem still remains, contact your local VCON
distributor for further instructions.
The local
Video Image is
the VCON
logo.
1.
If you have only the SVGA monitor, verify that you have
chosen the Single Monitor Mode from the Video
Window.
2.
If you have a TV and an SVGA monitor, verify that you
have chosen the Dual Monitor Mode, and that the TV is
tuned into the correct channel.
The video
image is
unstable and
coming
through in
blocks.
❑ Verify that you dialed two (B-channel) numbers for each
The system is
switched ON
but the local
Video Image is
blank.
7-4
ISDN line. If you only dial one number for each line,
only 64 kbps will be used instead of 128 kbps.
Disconnect the call and dial again, or ask the caller to
redial.
VCON MediaConnect 9000 Installation & Setup Guide
Chapter 7 Troubleshooting
Audio
Problems
When
connected in a
videoconferencing
session, you
cannot hear
any sounds
from the
remote user.
Solution
1.
Verify that the system’s volume is not turned down or
muted.
2.
Verify that the monitor volume is not muted.
3.
Verify that all audio connections from the computer to
the SVGA monitor are correct.
4.
Verify that the remote participant has not muted audio
transmission from the remote side.
5.
If you started the videoconference, then disconnect and
redial to verify whether the problem remains. If the
remote user started the videoconference, advise the
remote user to disconnect and redial to verify whether the
problem remains.
6.
Connect MediaConnect 9000 in a loopback (dial the
second ISDN channel of the first BRI pair) and verify
that your audio is working.
7.
If the problem still remains, contact your local VCON
distributor for further instructions.
VCON MediaConnect 9000 Installation & Setup Guide
7-5
Chapter 7 Troubleshooting
Audio
Problems
Audio from
your system is
not being
received by the
remote user.
Audio
reception is
not clear.
7-6
Solution
1.
Verify that you have not turned the audio transmitted
from your microphone off – muting audio being
transmitted from your system to the remote user.
2.
Verify that in the General Settings dialog box, the correct
Audio Origin is selected.
3.
Verify that the connection from the microphone to the
computer is correct.
4.
Instruct the remote participant to examine the remote
system as indicated in the previous section for received
audio.
5.
Connect your system in a loopback (dial the second
ISDN channel of the first BRI pair) and verify your
audio.
6.
If the problem still remains, contact your local VCON
distributor for further instructions.
❑ Verify that you dialed two (B-channel) numbers for each
ISDN line. If you only dial one number for each line,
only 64 kbps will be used instead of 128 kbps.
Disconnect the call and dial again, or ask the caller to
redial.
VCON MediaConnect 9000 Installation & Setup Guide
Chapter 7 Troubleshooting
Connectivity
Problems
Solution
When trying to
start or receive
an ISDN call,
the connection
fails.
1.
Verify that the ISDN line(s) are connected and not loose.
2.
In the Advanced Settings>Telephony>Phone Numbers
dialog box, check that the ISDN numbers entered match
the connected line(s).
When trying to
start or receive
a LAN call, the
connection
fails.
1.
Verify that the LAN cable is connected and not loose.
2.
Verify that the TCP/IP settings (Windows Control
Panel>Network>Configuration tab) are correct.
When trying to
start or receive
a call through
the
Gatekeeper,
the connection
fails.
1.
Verify that the Gatekeeper IP Address is entered
correctly in the Gatekeeper Address box of the
Advanced Settings>Communication>LAN dialog box.
2.
Verify that your system’s E.164 code or alias name is
entered correctly in the User Alias box of the Advanced
Settings>Communication>LAN dialog box.
VCON MediaConnect 9000 Installation & Setup Guide
7-7
A
THE REMOTE CONTROL
In addition to the wireless keyboard, the MediaConnect 9000 includes a remote
control unit for controlling the cameras, dialing, and additional functions. To use it,
point it at the keyboard receiver from a distance of up to 6 meters (see “Wireless
Keyboard, Remote Control and Receiver” on page 1-6).
Remote Control Unit
See the next page for an explanation of the remote control buttons.
VCON MediaConnect 9000 Installation & Setup Guide
A-1
Appendix A The Remote Control
Use arrows and Select
button as a Mouse
Open/Close
Manual Dialer
Open/Close Online
Directory
Open/Close
Address Book
Display in Main
Screen Mode
Display in PC Mode
Display in Full
Screen Mode
1 - 9, 0, .(dot)
Dialpad for entering
numerical
addresses
1. Close open
dialog box.
2. In Manual Dialer,
delete the previous
character.
Press + to increase
volume and - to
decrease volume.
Display Dashboard
Preset Positions
With the Camera
Controller open,
press 8 to set a
preset position and
then 1 - 6 as its
number. To move to
a preset position,
press its number.
Switch between
local and remote
camera control.
Press + to zoom in
and - to zoom out.
Select option or item
in dialog box or list.
Press arrows to
move the camera
view in the selected
direction.
Hang up to end a
videoconference.
Dial the entered
address.
Turn Speaker
On/Off
Open/Close PIP
Viewing mode.
Enable Invite User.
Activate/deactivate
VoiceFinder.
Open/Close
Conversation State
during call.
VCON MediaConnect 9000 Installation & Setup Guide
Turn Microphone
On/Off
Switch between
local and remote
video.
Open/Close General
Settings dialog box.
A-2
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