25-Year Limited Residential Warranty

25-Year Limited Residential Warranty
25-Year Limited Residential Warranty
Who is Covered?
All warranties in this Limited Warranty Guide are given
only to the original retail (end user) purchaser of our
product. Our warranties are not transferable.
What is Covered and For How Long?
The limited warranties are subject to the product
applications, limitations, disclaimers and exclusions
described below and are effective for floors purchased
after May 1, 2008. All warranties begin from the date of
retail purchase.
We warrant to the original retail purchaser that the wood
flooring, in its original manufactured condition, will be
free from defects in lamination and assembly for as long as
you own the product.*
We warrant to the original retail purchaser that the finish
on the covered product will not wear through, and that the
finish will not separate from the wood flooring under
normal household use when maintained in accordance
with our recommended maintenance guidelines for a
period of 25 years.
We warrant that the covered products meet our quality
standards. You or your installer should carefully inspect
the products before installation for any milling, dimension
or visual defects. Since wood is a natural product, there
will be natural variations in color, tone and grain that are
not covered by this warranty. Stained products: a number
of factors can contribute to a color difference between
samples (displays, handboards, pieces) and finished
flooring. Color selection should be visually verified as part
of the pre-installation inspection. This pre-installation
warranty expires upon installation.
What Are You Responsible For Under Our
Warranties?
To be covered under our warranties you need to retain
your sales slip and all documents related to the flooring
purchase. Flooring must be properly installed in
accordance with our installation instructions. Buy the
Truck (hereinafter referred to as BTT) strongly advocates
the use of a licensed, experienced installer for best results.
If using a professional wood flooring licensed installer, you
may be asked for the name and license number. You must
also keep your proof of pre-installation moisture test
results as we will request this information from you
when submitting a claim under this warranty. You
must also properly care for your new floor using our easyto-follow maintenance instructions.
What Will We Do If Any Of The Covered Events
Occur?
If any of the covered events occur within the warranty
period, BTT will recoat, refinish, fill or furnish comparable
flooring (of BTT manufacture and of similar color,
pattern, and quality), for either the repair of the defective
area or the replacement of the floor, at BTT’s sole option.
In such event, and on the condition that your floor was
professionally installed, BTT will also hire an
installer/repairman of BTT’s choice and pay reasonable
labor costs for the direct repairs or replacement within the
first five years of the warranty period or the length of the
warranty period, whichever is less, based on the following
schedule.
First year of warranty period: labor reimbursed at 100%
of reasonable and customary charges. Two to five years of
warranty period: wear warranties are prorated over the
stated cycle. If you did not use a professional, licensed
installer, BTT assumes no responsibility for any labor cost
associated with such repairs or replacement.
In the event that we are unable to correct the problem
after a reasonable number of attempts, or if the
replacement or repairs fails in the same manner a second
time, we will refund the portion of the purchase price for
the section of failed flooring. These warranties do not
include removal or replacement of cabinets and other
fixtures or furniture. These are the exclusive remedies
under this warranty if a defect or other warranted
condition occurs. We reserve the right to verify any claims
or defect by inspection and have samples removed for
technical analysis.
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What Is Not Covered By These Warranties?
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Wood flooring installed in full bathrooms with a shower or tub.
Damage caused by fire, flooding, and other natural disasters.
Damage caused by negligence, accidents, misuse or abuse.
Damage caused by vacuum cleaner beater bar or hard heads (see
Care and Maintenance Guidelines).
Damage caused by appliances, furniture and casters (see Care and
Maintenance Guidelines).
Damage caused by cutting from sharp objects (see Care and
Maintenance Guidelines).
Reduction in gloss, scratches or indentation due to sand, pebbles or
other abrasives, pets, insects, construction traffic, or failure to
maintain the floor as required (see Care and Maintenance
Guidelines).
Color, shade or texture variations between samples, printed color
photography or replacement flooring and the actual material.
Insect Infestation – this warranty does not cover any insect
infestation after the product has left the factory.
Color variations between flooring and/or samples and other
flooring or wood products, which you wish to match (e.g., cabinets,
stair railings, trim, etc.).
Deficiencies related to subfloor/floor joist assemblies, subfloor
preparation materials, and fasteners including, but not limited to,
uneven subfloor surfaces, floor deflection or voids in the subfloor.
Noises (squeaks, etc.) associated with anything other than the mismanufacturing of the flooring.
Natural occurring wood characteristics such as variations in grain,
color, mineral streaks and knots.
Changes in color due to exposure to sunlight and age.
Natural expansion and contraction resulting in separation between
boards or damage caused by low or excessive humidity. The
molecular moisture of wood will change according to the
temperature and humidity of the surroundings. Climate changes
will cause some boards to expand and contract and develop minor
surface cracks due to low relative humidity (dryness). We strongly
recommend the use of a humidifier/dehumidifier to help maintain
the proper humidity level of the environment and minimize
seasonal checking. Solid flooring products may experience some
minor separation between boards during different times of the year
due to temperature and/or humidity changes. This is an act of
nature so it is not covered by the warranty.
Products designated as “BARGAIN,” “CABIN GRADE,”
“SECONDS,” “CLOSE-OUT,” “DISCOUNTINUED” OR
“NON-STANDARD.” Such products are sold “AS IS.”
Floors that are installed in other than owner-occupied or tenantoccupied residences.
Commercial installations.
Construction or installation-related damage.
Because of the potential for damage to the surface finish due to the
adhesives on tape, we do not recommend or approve the use of any
tape, including painter’s tape, 3M, etc., to be placed on the surface
of the flooring.
Floors damaged or adhesive breakdown caused by subfloor
moisture or water damage, including without limitation, due to
broken or leaking water pipes, flooding, wet-mopping spills or
weather conditions.
Installation defects, including but not limited to, installations made:
(i) upon improper acclimation; (ii) in violation of applicable state or
local housing or building codes, or (iii) by non-licensed installers,
(iv) contrary to written instructions furnished with the product.
NOTE: IT IS THE RESPONSIBILITY OF YOU AND
YOUR INSTALLER TO INSPECT THE FLOORING
PRIOR TO INSTALLATION. WE ACCEPT NO
RESPONSIBILITY FOR LIABILITIES, CLAIMS OR
EXPENSES, INCLUDING LABOR COSTS, WHERE
FLOORING WITH VISIBLE DEFECTS HAVE BEEN
INSTALLED.
What Is Excluded From These Warranties?
NO RETAILER, DISTRIBUTOR OR BTT
EMPLOYEE OR SALES AGENT /
REPRESENTATIVE HAS THE AUTHORITY TO
ALTER THE OBLIGATIONS, LIMITATIONS,
DISCLAIMER OR EXCLUSIONS UNDER ANY OF
OUR WARRANTIES. WE EXCLUDE AND WILL
NOT BE LIABLE FOR OR PAY INCIDENTAL,
CONSEQUENTIAL OR SPECIAL DAMAGES
UNDER OUR WARRANTIES. By this we mean any
loss, expense, or damage other than to the flooring itself
that may result from a defect in the flooring. Our limited
warranties constitute the only express warranties for the
product purchased.
YOUR EXCLUSIVE REMEDY AND BTT’S SOLE
LIABILITY OF ANY CLAIM, WHETHER IN TORT,
CONTRACT, OR BREACH OF WARRANTY, SHALL
BE LIMITED TO THE REPAIR, REPLACEMENT,
OR REFUND OF THE APPLICABLE PURCHASE
PRICE OF THE DEFECTIVE GOODS AS
SPECIFIED HEREIN. IN NO EVENT AND FOR NO
CAUSE WHATSOEVER, INCLUDING ANY
BREACH OR DEFAULT BY BTT, SHALL BTT HAVE
ANY OTHER LIABILITY (INCLUDING WITHOUT
LIMITATION INCIDENTAL, CONSEQUENTIAL
OR PUNITIVE DAMAGES) OR ANY MONETARY
LIABILITY TO YOU IN EXCESS OF THE
CONTRACT PRICE OR PRICES OF THE
PERTINENT PRODUCTS IN QUESTION
TO THE EXTENT PERMITTED BY LAW AND FOR
ALL NON-CONSUMER PRODUCTS, ALL
WARRANTIES OTHER THAN OUR LIMITED
WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, ARE DISCLAIMED. IF
ANY IMPLIED WARRANTY ARISES UNDER STATE
LAW, ANY AND ALL IMPLIED WARRANTIES
(INCLUDING ANY WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE) ARE LIMITED IN
DURATION TO THE DURATION OF THIS
WRITTEN WARRANTY, TO THE EXTENT
ALLOWED BY LAW.
THIS WARRANTY DOES NOT APPLY TO DISCONTINUED
ITEMS, CLOSE OUT ITEMS, OR ITEMS SOLD “AS IS.” ALL SUCH
PRODUCTS ARE SOLD “AS IS” AND SHALL NOT HAVE ANY
WARRANTY OF ANY KIND, INCLUDING, BUT NOT LIMITED
TO, ANY EXPRESS WARRANTIES, IMPLIED WARRANTIES,
WARRANTIES OF MERCHANTABILITY (EXPRESS OR
IMPLIED), WARRANTIES OF FITNESS FOR A PARTICULAR
PURPOSE (EXPRESS OR IMPLIED), OR ANY OTHER
WARRANTIES REQUIRED BY LAW OR FACT.
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SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR
LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM JURISDICTION TO JURISDICTION.
What Should You Do If You Have A Problem?
We want you to be happy with your floor purchase. If you
are not, call your retail store first. They can answer your
questions and, if necessary, start to process a claim.
Written claims must be received during the warranty
period and should be submitted at least 30 days after the
issue is detected. Processing of claims outside of this time
frame will be at the sole discretion of BTT.
Please keep all pre-installation and post-installation
receipts including but not limited to your sales receipt, preinstallation moisture tests, installer name, phone & license
number. Information regarding the claimed defect and
date and proof of purchase must be provided.
CARE AND MAINTENANCE
Proper care and maintenance will help ensure your floor
always looks its best. Simply follow our maintenance and
prevention steps outlined below to protect your
investment and safeguard your warranty:
Initial Care:
Following installation, clean with a cleaner designed for
real wood floors with an aluminum oxide finish. If the
floor was glued down, remove any residual adhesive with
the appropriate adhesive remover.
Ongoing Routine Care and Maintenance:
• Vacuum, sweep or dust mop your floor once a week,
or more if needed. The vacuum head must be brush
or felt, and a wand attachment is preferable. Do not
use vacuums with beater bars or hard heads. A swivelhead mop with terry cloth cover is also recommended
to eliminate finer particles of grit and dirt that can act
like sandpaper on hardwood floors.
• Spills and tracked-in dirt should be wiped up
immediately.
• Never apply wax treatments to your urethane-coated
floor.
• Regularly clean the floor with swivel-head mop with
cloth cover. Spray a wood floor cleaner directly onto
the mop cover. DO NOT allow excess cleaner to
remain on the floor’s surface. Excess liquid may
damage the fiber of the wood.
• NEVER CLEAN WITH WATER OR WET
MOP. Water and other liquids may permanently
damage the floor and will void the warranty.
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Area rugs are recommended in front of kitchen sinks,
at all pivot points and within high-traffic areas. Do
not use rugs with solid rubber or vinyl backings. The
rugs must be made of a breathable material to prevent
moisture entrapment.
Use interior and exterior doormats at all entrances to
collect dirt and moisture and prevent it from being
tracked onto the floor.
NEVER USE ANY OF THE FOLLOWING
PRODUCTS (OR PRODUCTS SIMILAR IN
NATURE) ON YOUR FLOOR: ammonia-based
cleaners, acrylic finishes, wax-based products,
detergents, bleach, polishes, oil soap, abrasive cleaning
soaps, or acidic materials such as vinegar. Many of
these products can pit or etch the finish of your
flooring or prevent the proper use of recommended
maintenance materials.
Keep animal nails trimmed to minimize finish
scratches.
Do not damage your floor with shoes having heel taps
or sharp objects protruding from the sole such as
rocks, exposed nails and gravel.
Avoid walking on wood floors with spike or stiletto
heeled shoes. Spike or stiletto high-heels must be
properly maintained to prevent damage from the steel
heel support.
Do not roll or slide heavy objects directly upon the
floor. When moving appliances or heavy furniture,
consider laying a solid protective covering on your
floor and gently “walk” the item across it. Carpet or
cardboard is not adequate to prevent surface
compression scratches.
Use furniture leg protector pads under all furniture
and make certain to keep them clean and well
maintained.
Replace hard, narrow furniture rollers with wide
rubber rollers.
Protect your floor from direct sunlight. Use curtains
and UV resistant film on large glass doors and
windows.
Relative humidity levels should be maintained
between 30% and 55% throughout the year (especially
during the heating months). Rooms must be
maintained at a temperature of 60°F - 80°F at all
times.
*Product is warranted to the original purchaser for a period of one
year after date of purchase for manufacturing defect. Damage due
to installation errors and/or on-site environmental conditions are
not covered. Replacement is limited to material unless defect was
not apparent prior to installation and the flooring was
professionally installed.
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