Cisco 7960/40 Phone User Guide

Cisco 7960/40 Phone User Guide
620-05600070C — Release 5.6.2
CISCO 7960/7940 TELEPHONE USER GUIDE
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620-05600070B
Table of Contents
••••••
1 Your Cisco Telephone
Introduction .................................................................................................1
Accessing Phone Features ................................................................................... 1
In This Manual ....................................................................................................... 1
Telephone Descriptions .............................................................................1
Cisco 7940/7960 Features Table ...............................................................2
Identifying Your 7960 Telephone Type .....................................................4
Moving Your Telephone .............................................................................5
2 Basic Phone Features
Adjusting the Display Contrast .................................................................7
Adjusting the Volume .................................................................................8
Adjusting the Ringer Volume ....................................................................8
Answering a Call .........................................................................................8
…using the Phone................................................................................................. 8
Answering a Second Call (Call Waiting) ...................................................8
Using the Answer soft key ..................................................................................... 9
Reconnecting to the First Call ............................................................................... 9
Hanging Up .................................................................................................9
Line Button Indicators ...............................................................................9
Making an External Call ........................................................................... 10
…using the Handset ............................................................................................ 10
…using the Speakerphone .................................................................................. 10
…using the Keypad ............................................................................................. 10
Making an Internal Call ............................................................................11
Using the 7960 MGCP ........................................................................................ 11
Using the 7960 SCCP ......................................................................................... 11
Selecting a Ringer Sound ........................................................................ 11
Services Feature ....................................................................................... 12
Directory Services ............................................................................................... 12
Personal Directory ......................................................................................... 13
Company Directory Listing ............................................................................ 13
Table of Contents
i
Company Directory Lookup ........................................................................... 13
Voice Mail ............................................................................................................ 14
Incoming voice mail ....................................................................................... 14
Saved voice mail ........................................................................................... 15
Call Management ................................................................................................ 15
Call Screening ............................................................................................... 15
Call Forwarding ............................................................................................. 16
Web Services ...................................................................................................... 16
Stock quote.................................................................................................... 16
Weather ......................................................................................................... 17
Using the Call Directory ........................................................................... 17
Viewing or Dialing Missed Calls .......................................................................... 17
Viewing or Dialing Received and Placed Calls.................................................... 18
Using Features Without Replacing the Handset ................................... 18
…during a Call..................................................................................................... 18
…after a Call ....................................................................................................... 19
Using the Speakerphone ......................................................................... 19
Speakerphone Troubleshooting .......................................................................... 20
3 System Telephone Features
Feature Activation Digit ........................................................................... 21
Abbreviated Dial ....................................................................................... 21
Creating an Abbreviated Dial Code ..................................................................... 22
Using an Abbreviated Dial Code ......................................................................... 22
Modifying an Abbreviated Dial Code ................................................................... 22
Deleting an Abbreviated Dial Code ..................................................................... 23
Verifying an Abbreviated Dial Number ................................................................ 23
Anonymous Call Rejection ...................................................................... 23
Enabling Anonymous Call Rejection ................................................................... 23
Disabling Anonymous Call Rejection .................................................................. 24
Authorization Code Calling .....................................................................24
Billing Codes ............................................................................................. 24
Using the Billing Key ........................................................................................... 24
Using the Star Code ............................................................................................ 24
Blind Transfer ........................................................................................... 25
Call Back Queuing .................................................................................... 25
Call Block (Selective Call Rejection) ...................................................... 26
ii
Table of Contents
Enabling/Disabling Call Block.............................................................................. 26
Blocking Number of Last Call Received .............................................................. 26
Adding Numbers to Call Block List ...................................................................... 27
Listing Blocked Numbers..................................................................................... 27
Deleting Numbers from Call Block ...................................................................... 27
Call Forward (All Calls) ............................................................................29
Enabling Call Forward (All).................................................................................. 29
…using the Phone ......................................................................................... 29
…using Star Codes ....................................................................................... 30
Disabling Call Forward (All) ................................................................................. 31
…using the Phone ......................................................................................... 31
…using Star Codes ....................................................................................... 31
Call Forward (Busy) .................................................................................. 31
Enabling Call Forward (Busy).............................................................................. 31
Disabling Call Forward (Busy) ............................................................................. 33
Call Forward (No Answer) ........................................................................ 33
Enabling Call Forward (No Answer) .................................................................... 33
Disabling Call Forward (No Answer) ................................................................... 34
Call Forward (Out of Service) .................................................................. 35
Enabling Call Forward (Out of Service) ............................................................... 35
Disabling Call Forward (Out of Service) .............................................................. 36
Call Pickup ................................................................................................ 36
Directed Call Pickup ............................................................................................ 36
…using the Phone ......................................................................................... 36
…using Star Codes ....................................................................................... 37
Group Call Pickup ............................................................................................... 37
…using the Phone ......................................................................................... 37
…using Star Codes ....................................................................................... 37
Call Return ................................................................................................ 37
Call Trace .................................................................................................. 38
Call Waiting ............................................................................................... 38
Answering the Second Call ................................................................................. 39
Switching Between Held Calls............................................................................. 39
Suspending Call Waiting ..................................................................................... 39
Call Waiting with Caller ID ....................................................................... 39
Call Waiting with ID Manager .................................................................. 39
Caller ID Block ..........................................................................................40
Conference ................................................................................................ 40
Table of Contents
iii
Conference Call Tips ........................................................................................... 41
Dial Tone and Ringer Patterns ................................................................ 41
Direct Extension Assignment .................................................................. 42
Programming a Guest Phone .............................................................................. 42
Re-establishing the Guest Phone........................................................................ 42
Re-establishing Your Old Phone ......................................................................... 42
Do Not Disturb ..........................................................................................43
Tips for using Do Not Disturb .............................................................................. 43
Enabling/Disabling Do Not Disturb ...................................................................... 43
…using the Phone ......................................................................................... 43
…using Star Codes ....................................................................................... 43
End Call ..................................................................................................... 44
Group Speed Dial ..................................................................................... 44
Hold ............................................................................................................ 44
Hold-on Queuing ...................................................................................... 45
Hunt Groups .............................................................................................. 45
Indicated Call Park ...................................................................................45
Parking a Call ...................................................................................................... 46
Retrieving a Parked Call...................................................................................... 46
Intercom .................................................................................................... 46
Making an Intercom Call...................................................................................... 46
Receiving an Intercom Call ................................................................................. 46
Notes on Intercom Calls ...................................................................................... 46
Meet-Me Conference ................................................................................ 47
Joining a Meet-Me Conference ........................................................................... 47
To join a Meet-Me Conference ...................................................................... 48
Silencing Announcements ............................................................................. 49
Dialing In Too Early ....................................................................................... 50
Entering an Incorrect ID................................................................................. 50
Last Caller in Conference .............................................................................. 50
Extending the Conference Duration .............................................................. 50
Roll Call ......................................................................................................... 50
Adding More Ports to an Active Meet-Me Conference .................................. 51
Dropping a Conference Call .......................................................................... 51
Muting a Conference Call .............................................................................. 51
Locking a Conference Call ............................................................................ 52
Raising/Lowering Hands in a Conference Call .............................................. 52
Scheduling a Meet-Me Conference ..................................................................... 52
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Table of Contents
Canceling a Meet-Me Conference....................................................................... 53
Modifying a Meet-Me Conference ....................................................................... 54
Getting a List of Meet-Me Conferences............................................................... 55
MultiCall Park ............................................................................................ 55
Parking a Call ...................................................................................................... 55
Retrieving a Parked Call...................................................................................... 55
Music on Hold ........................................................................................... 56
Mute ........................................................................................................... 56
Night .......................................................................................................... 56
On-hook Dialing ........................................................................................ 57
One-Touch Transfer ................................................................................. 58
Permanent Caller ID Block Release ........................................................ 59
Phone Configurator .................................................................................. 59
Assigning Your Phone Number to Your Phone ................................................... 59
IP Address/Phone Number Announcement ........................................................ 60
Changing the Extension Number ........................................................................ 60
Unassigning the Extension Number .................................................................... 61
Priority Call ............................................................................................... 61
Enabling/Disabling Priority Call ........................................................................... 61
Adding Members to the Priority Call List ............................................................. 62
Listing Priority Call Members............................................................................... 62
Deleting Priority Call Members ............................................................................ 63
Queue/ACD (Automatic Call Distribution) .............................................. 64
Finding Your Queues .......................................................................................... 64
Logging Into/Out of Queues ................................................................................ 64
Answering Calls from Queues ............................................................................. 64
Viewing Calls-in-queue Information..................................................................... 65
Privacy Guard ........................................................................................... 65
Access Codes ..................................................................................................... 65
Caller Actions ...................................................................................................... 66
Entering an Access Code .............................................................................. 66
Recording a Name......................................................................................... 66
Answering a Privacy Guard Call.......................................................................... 67
Enabling/Disabling Privacy Guard ....................................................................... 67
Managing the Access Code ................................................................................ 68
Changing the Access Code ........................................................................... 68
Listening to Access Code .............................................................................. 68
Managing the Selective Caller List ...................................................................... 69
Table of Contents
v
Adding to the List........................................................................................... 69
Listening to the List........................................................................................ 69
Deleting from the List..................................................................................... 70
Redial ......................................................................................................... 71
…using the Phone............................................................................................... 71
…using Star Codes ............................................................................................. 71
Remote Access to Call Forwarding ........................................................ 71
Setting or Changing Remote Forwarding ............................................................ 71
Canceling Remote Forwarding ............................................................................ 72
Remote Phone ..........................................................................................72
Dial-in Setup of Remote Phone ........................................................................... 73
Deactivating Dial-up Remote Phone ................................................................... 73
Web Portal Setup of Remote Phone ................................................................... 73
Deactivating Remote Phone via Web Portal ....................................................... 74
Feature Interaction: Remote Phone with Find-Me............................................... 74
Selective Call Forward ............................................................................. 75
Enabling/Disabling Selective Call Forward.......................................................... 75
Entering the Forwarding Destination Number ..................................................... 76
Identifying the Forwarding Destination Number .................................................. 76
Adding Forwarded Phone Numbers .................................................................... 76
Listing Forwarded Phone Numbers ..................................................................... 77
Deleting Forwarded Phone Numbers .................................................................. 77
Speaker ...................................................................................................... 78
Speed Dial .................................................................................................79
Programming a Speed Dial Button ...................................................................... 79
Using a Speed Dial Button .................................................................................. 79
Identifying the Number Assigned to a Speed Dial Button ................................... 79
Modifying a Speed Dial Number.......................................................................... 79
Deleting a Speed Dial Number ............................................................................ 80
Transfer ..................................................................................................... 80
4 Voice Mail Features (Default Menu)
Menus and Commands ............................................................................83
Accessing Your Voice Mail ...................................................................... 86
…from your phone............................................................................................... 86
…from any other internal phone .......................................................................... 87
…from any outside touchtone phone .................................................................. 87
Dialing Main Number ..................................................................................... 87
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Table of Contents
Dialing Your Telephone ................................................................................. 88
…from the email program on your PC................................................................. 88
Using Controls While Playing Messages ............................................... 89
Rewind/Fast Forward .......................................................................................... 89
Rewind to the Beginning of a Message ............................................................... 89
Fast Forward to the End of a Message ............................................................... 89
Pause Play of a Message.................................................................................... 90
Composing Messages before Sending .................................................. 90
Compose and Send a Message .......................................................................... 90
Marking a Message as Urgent ............................................................................ 91
Changing Your Password ........................................................................ 91
Skipping the Mail Menu to Hear Messages ............................................ 91
Returning to the Auto Attendant or Operator ........................................ 92
Zeroing Out to a Custom Operator ......................................................... 92
Replaying a Message ............................................................................... 93
Saving a Message ..................................................................................... 93
Skipping to the Next Message ................................................................. 93
Deleting a Message .................................................................................. 93
Forwarding a Message to Another Mailbox ........................................... 93
Replying to a Message ............................................................................. 94
Dialing Back a Caller ................................................................................ 95
Sending a Message Directly to an Extension ........................................ 95
Personal Greetings ...................................................................................95
Recording Personalized Mailbox Greetings ........................................................ 96
Listening to Your Greetings ................................................................................. 96
Receiving Pager Notification ................................................................... 96
What You Receive on Your Pager/Cell Phone .................................................... 97
Managing Distribution Groups ................................................................ 97
Creating a New Group......................................................................................... 98
Editing or Modifying a Group ............................................................................... 98
Listing All Group Members ............................................................................ 99
Adding a Member to the Group ..................................................................... 99
Deleting a Group Member ............................................................................. 99
Playing the Group Name ............................................................................. 100
Changing the Group Name.......................................................................... 100
Deleting a Group ............................................................................................... 100
Listening to a List of Distribution Groups........................................................... 101
Table of Contents vii
Exiting the Voice Mail System ............................................................... 101
5 Voice Mail Features (Option A Menu)
Menus and Commands ..........................................................................103
Accessing Your Voice Mail..................................................................... 107
…from your phone............................................................................................. 107
…from any other internal phone ........................................................................ 108
…from any outside touchtone phone ................................................................ 108
Dialing Main Number ................................................................................... 108
Dialing Your Telephone ............................................................................... 109
…from the email program on your PC............................................................... 109
Using Controls While Playing Messages ..............................................110
Rewind/Fast Forward ........................................................................................ 110
Rewind to the Beginning of a Message ............................................................. 110
Fast Forward to the End of a Message ............................................................. 111
Pause Play of a Message.................................................................................. 111
Composing Messages before Sending ................................................. 111
Compose and Send a Message ........................................................................ 111
Marking a Message as Urgent .......................................................................... 112
Changing Your Password....................................................................... 112
Skipping the Mail Menu to Hear Messages .......................................... 113
Returning to the Auto Attendant or Operator .......................................113
Zeroing Out to a Custom Operator ........................................................ 113
Replaying a Message ............................................................................. 114
Saving a Message.................................................................................... 114
Skipping to the Next Message................................................................ 114
Deleting a Message .................................................................................114
Forwarding a Message to Another Mailbox .......................................... 115
Replying to a Message ........................................................................... 115
Dialing Back a Caller .............................................................................. 116
Sending a Message Directly to an Extension .......................................116
Personal Greetings .................................................................................116
Recording Personalized Mailbox Greetings ...................................................... 117
Listening to Your Greetings ............................................................................... 117
Receiving Pager Notification.................................................................. 117
What You Receive on Your Pager/Cell Phone .................................................. 118
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Table of Contents
Managing Distribution Groups............................................................... 118
Creating a New Group....................................................................................... 119
Editing or Modifying a Group ............................................................................. 120
List All Group Members ............................................................................... 120
Add a Member to the Group ........................................................................ 120
Delete Group Member ................................................................................. 121
Play the Group Name .................................................................................. 121
Change the Group Name ............................................................................ 121
Deleting a Group ............................................................................................... 121
Listening to a List of Distribution Groups:.......................................................... 122
Exiting the Voice Mail System ............................................................... 122
6 Voice Mail Features (Option B Menu)
Menus and Commands ..........................................................................123
Accessing Your Voice Mail .................................................................... 126
…from your phone............................................................................................. 126
…from any other internal phone ........................................................................ 127
…from any outside touchtone phone ................................................................ 127
Dialing Main Number ................................................................................... 127
Dialing Your Telephone ............................................................................... 128
…from the email program on your PC............................................................... 128
Using Controls While Playing Messages ............................................. 129
Rewind/Fast Forward ........................................................................................ 129
Rewind to the Beginning of a Message ............................................................. 129
Fast Forward to the End of a Message ............................................................. 129
Pause Play of a Message.................................................................................. 129
Composing Messages before Sending ................................................ 130
Compose and Send a Message ........................................................................ 130
Marking a Message as Urgent .......................................................................... 130
Changing Your Password ...................................................................... 131
Skipping the Mail Menu to Hear Messages .......................................... 131
Returning to the Auto Attendant or Operator ...................................... 131
Zeroing Out to a Custom Operator ....................................................... 132
Replaying a Message ............................................................................. 133
Saving a Message ................................................................................... 133
Skipping to the Next Message ............................................................... 133
Deleting a Message ................................................................................ 133
Table of Contents
ix
Forwarding a Message to Another Mailbox ......................................... 133
Replying to a Message ........................................................................... 134
Dialing Back a Caller .............................................................................. 134
Sending a Message Directly to an Extension ...................................... 134
Personal Greetings .................................................................................135
Recording Personalized Mailbox Greetings ...................................................... 135
Listening to Your Greetings ............................................................................... 136
Receiving Pager Notification ................................................................. 136
What You Receive on Your Pager/Cell Phone .................................................. 137
Managing Distribution Groups .............................................................. 137
Creating a New Group....................................................................................... 138
Editing or Modifying a Group ............................................................................. 138
Listing Members of a Group ........................................................................ 139
Adding a Member to a Group ...................................................................... 139
Deleting a Group Member ........................................................................... 139
Play the Group Name .................................................................................. 140
Change the Group Name ............................................................................ 140
Deleting a Group ............................................................................................... 140
Listening to a List of Distribution Groups:.......................................................... 141
Exiting the Voice Mail System ............................................................... 141
7 Set Up Outlook for TAPI
Using TAPI to Call from Outlook ........................................................... 143
Installing the TAPI Support Software ................................................... 145
Configuring Windows for TAPI ............................................................. 150
Configuring Outlook to Use TAPI ......................................................... 158
Index 1
x
Table of Contents
1
Your Cisco Telephone
Introduction
This guide describes how to use all of the features that are provided by your T6000
telephone system on your Cisco 7960 or 7940 telephone.
NOTE: This chapter may cover more than one model of phone. Although the chapter
applies to all models, some text may apply only to a certain phone model. The
user is alerted to these text differences by an icon which is shown at left. The icon
appears in the left margin next to where the text occurs. For how to identify your
phone model, see “Identifying Your 7960 Telephone Type” on page 4.
Accessing Phone Features
Some features require you to dial an activating digit followed by a numeric code.
The default value for this activating digit is 5 and it is used throughout this guide.
However, your system administrator may choose to use another digit for this
function. In that case, substitute your activating digit for the default. All feature
operation will be exactly the same.
In This Manual
•
•
•
Chapter 1 discusses the telephone hardware
•
•
•
•
Chapter 4 discusses voice mail features (default menu).
Chapter 2 contains an alphabetical summary of each telephone feature
Chapter 3 contains an alphabetical summary of the T6000 telephone
features
Chapter 5 discusses voice mail features (Option A menu).
Chapter 6 discusses voice mail features (Option B menu).
Chapter 7 discusses setting up Outlook for TAPI.
Telephone Descriptions
The Cisco IP phones are full-featured telephones that provide voice
communication over an IP network. The phones function much like a traditional
analog phone, allowing you to place and receive telephone calls. The phones also
support features such as call forwarding, redialing, speed dialing, transferring calls,
conference calls, and accessing voice mail. The Cisco IP 7960 or 7940 telephones
have several key components, which are shown in the following figure.
Cisco 7960/7940 Telephone User Guide
620-05600070B
Your Cisco Telephone
1
Cisco 7940/7960 Features Table
Handset
Indicator
LCD
Handset
Speed Dial or
Line Buttons
Footstand
Adjustment
Soft
Keys
Scroll
Key
VOLUME
Dial Pad
On-screen mode
MUTE
SPEAKER
buttons and “i” button HEADSET
Figure 1: Cisco 7960 Telephone
NOTE: The Cisco 7960 and 7940 phones are exactly alike except that the 7940 has only
two line buttons.
Cisco 7940/7960 Features Table
Features
2
Your Cisco Telephone
Descriptions
LCD screen
The IP Phone "desktop" which
displays the time, date, your phone
number, caller ID, line/call status
and the soft key tabs.
Line or speed dial buttons
Enable you to reach an open line or
to use the speed dial feature. The
7960 phone features 6 line buttons
and the 7940 has two line buttons.
Footstand adjustment
Adjusts the angle of the foot base.
Cisco 7960/7940 Telephone User Guide
620-05600070B
In This Manual
Features
Descriptions
Soft keys
Soft key functions change
depending on the status of the
phone (for example, whether you
are on a call or the phone is not in
use). The key's current function is
shown on the LCD screen.
messages button
Accesses the voice mail main
menu for managing voice mail
messages.
directories button
Accesses the Missed Calls,
Received Calls and Placed Calls
information. Does not work on the
7960 MGCP phone.
services button
Provides access to VOISS system
company and personal directories,
voice mail, call screening and
forwarding and web services (such
as weather or stock quotes)
through a menu tree.
settings button
Accesses the LCD screen contrast,
ringer type, network configuration
and status controls.
i button
Displays online help for a phone
key or function.
On-screen Mode buttons
Provide access to the voice mail
system (when available), call
histories, phone settings such as
contrast and ring type, plus network
configuration and status
information.
VOLUME buttons
Increase or decrease the volume
for the currently active voice
receiver – handset, headset, or
speakerphone. The volume buttons
also control the ringer volume (if
on-hook), and the contrast of the
LCD via the settings button.
SPEAKER button
This button toggles the
speakerphone function on and off.
MUTE button
This button toggles the microphone
function on and off. Works with the
speakerphone, handset, or headset
microphone.
Cisco 7960/7940 Telephone User Guide
620-05600070B
Your Cisco Telephone
3
Identifying Your 7960 Telephone Type
Features
Descriptions
HEADSET button
This button toggles the headset
function on and off.
Scroll key
Enables you to move among
different soft key options displayed
on the LCD.
Dialing pad
Press the dial pad buttons to dial a
phone number. Dial pad buttons
work exactly like those on a
standard telephone.
Handset
Lift the handset and press the dial
pad numbers to place a call, review
voice mail messages, answer a
call, etc.
Handset Indicator
Red LEDs in handset cradle that
are visible through a window in the
handset. They flash when the
phone rings and light solid red
when you have voice mail
messages.
Identifying Your 7960 Telephone Type
There are three different protocols available on a Cisco 7960 telephone: MGCP
and SCCP. The telephone features and how to use them can vary depending on
the telephone’s configured protocol. You can tell which version of 7960 you have
by looking at what is displayed on the LCD screen and comparing what you see to
the following figures.
4
Your Cisco Telephone
Cisco 7960/7940 Telephone User Guide
620-05600070B
In This Manual
Figure 2: Cisco 7960 MGCP Telephone LCD Screen
Figure 3: Cisco 7960 SCCP Telephone LCD Screen
Moving Your Telephone
Before moving your telephone, you should check with your system administrator to
make sure that there is power for the telephone at the new location. You need a
power adapter for your phone at the new location as well.
To move your phone, follow these steps:
Cisco 7960/7940 Telephone User Guide
620-05600070B
Your Cisco Telephone
5
Moving Your Telephone
6
1.
Unplug the telephone from the LAN connection jack and the power adapter
from the wall.
2.
Take the telephone to the new location.
3.
Plug the telephone into the LAN connection jack and the power adapter into
a wall outlet.
4.
Watch to ensure that the phone registers and boots up properly. If it does not,
contact your system administrator.
Your Cisco Telephone
Cisco 7960/7940 Telephone User Guide
620-05600070B
2
Basic Phone Features
NOTE: This chapter may cover more than one version of Cisco 7960 phone (SCCP or
MGCP). Although the chapter applies to all types, some information may apply
only to a certain phone configuration. The user is alerted to these differences by
an icon which is shown at left. The icon appears in the left margin next to where
the information differs. For how to identify your phone configuration, see
“Identifying Your 7960 Telephone Type” on page 4.
Adjusting the Display Contrast
Depending on your ambient lighting and viewing angle, you may need to adjust the
display contrast to achieve optimum visibility of your LCD display. To adjust the
display contrast, follow these steps:
1.
Press the settings button.
2.
Select the Contrast option.
a. On the 7960 MGCP and 7960 SCCP without an expansion module, use
the up and down arrow scroll keys to highlight Contrast, or press 1 on
your keypad.
b. On the 7960 SCCP with an expansion module, do one of the following:
•
Use the up and down arrow scroll keys to highlight Base Phone, or
press 1 on your keypad.
•
Use the up and down arrow scroll keys to highlight Expansion
Module(s), or press 2 on your keypad.
NOTE: If you press a number key in step two, go to step four.
3.
Press the Select soft key.
4.
Press and release the Up and Down soft keys to reach the desired contrast
level.
NOTE: On the 7960 SCCP, the VOLUME up and down arrows may also be used.
5.
Press the Ok soft key to approve the changes.
6.
Return to the standard call screen.
Cisco 7960/7940 Telephone User Guide
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Basic Phone Features
7
Adjusting the Volume
•
•
On the 7960 MGCP, press the Back soft key.
On the 7960 SCCP, press the Exit soft key.
•
•
Once if your phone does not have an expansion module.
Twice if your phone has an expansion module.
Adjusting the Volume
1.
Activate the handset, headset, or speakerphone.
2.
Press and release the VOLUME (arrow up and down) keys to adjust the
volume as desired. You hear a tone and a horizontal scale displays on the
phone to indicate the volume level.
3.
To save the volume setting for future calls:
•
•
On the 7960 MGCP, press the Save soft key.
On the 7960 SIP, hang up. The new setting is saved automatically.
Adjusting the Ringer Volume
To adjust the ringer volume press the volume (arrow up and down) buttons while
the phone is on hook to adjust the ringer volume as desired. The ringer sounds and
a bar graph displays on the phone to indicate the volume level. The new setting is
saved automatically.
Answering a Call
When you hear your phone ring and see the red light flash on your handset, answer
in any of the following ways:
…using the Phone
•
•
•
•
•
Lift the handset.
Press the line button to turn on the speakerphone.
Press the SPEAKER button to turn on the speakerphone.
Press the Answer soft key.
Press the HEADSET button to use the headset.
Answering a Second Call (Call Waiting)
The easiest way to answer a call when you are already speaking on a call is by
using the Answer soft key.
8
Basic Phone Features
Cisco 7960/7940 Telephone User Guide
620-05600070B
Using the Answer soft key
Using the Answer soft key
To answer a second call without ending the current call, press the Answer soft key.
The first call is automatically placed on hold and you are connected to the second
call.
NOTE: : If you do not use Answer, and you select another line without pressing Hold, the
first call is disconnected.
NOTE: If you do not answer the second call, it is sent to the programmed destination for
unanswered calls, which is usually your voice mail mailbox.
Reconnecting to the First Call
1.
Highlight the original call.
•
•
2.
On the 7960 SCCP, press the scroll key.
On the 7960 MGCP, press Hold, then the line button for the other call.
Press the Resume soft key.
NOTE: On the 7960 SCCP, to switch between calls after the first time, press Resume.
You do not need to scroll to the other line.
Hanging Up
To hang-up the phone, use one of these options:
•
•
•
•
•
•
Replace the handset in its cradle.
Press the line button and replace the handset.
Press the EndCall soft key.
Press the HEADSET button (if using a headset).
Press the SPEAKER button (if using the speakerphone).
On the 7960 MGCP, press the line button (if using the speakerphone).
Line Button Indicators
The line button indicators on the 7960 SIP phone appear on the LCD display next
to the line buttons. There is one indicator per line. The indicator provides a visual
indication of the line’s state, which can be registered, unregistered, number mode,
or URL mode.
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Making an External Call
•
•
Registered - The line button indicator looks like a telephone with a
handset. Indicates the line can be used to place calls.
•
The handset resting on top of the telephone indicates the line is onhook (no dial tone).
•
The handset positioned above and to the left of the telephone
indicates the line is off-hook (has dial tone).
Number mode - Same as for Registered mode. Indicates the line can be
used to place calls by dialing phone numbers (pressing the keys on the
dial pad will produce numbers).
Making an External Call
Several options exist for you to make an external call from your telephone. You
may use any of the following options: the handset (traditional), the speakerphone,
or the keypad (direct dialing).
…using the Handset
1.
Lift the handset.
2.
Press 9 (or the digit that is required to access an outside line). An outside line
is automatically selected.
3.
Dial the desired number, including “1” and the area code, if required.
4.
On the 7960 SCCP and 7960 SIP, press Dial.
…using the Speakerphone
1.
Press the SPEAKER button.
2.
Press 9 (or the digit that is required to access an outside line). An outside line
is automatically selected.
3.
Dial the desired number, including “1” and the area code, if required.
4.
On the 7960 SCCP, press Dial.
…using the Keypad
1.
Initiate the call by:
a. On the 7960 SIP, press NewCall. The speakerphone turns on.
b. Press 9 (or the digit that is required to access an outside line).
2.
Dial the desired number, including “1” and the area code, if required.
3.
On the 7960 SCCP, place the call by:
a. Pressing Dial. On the 7960 SCCP, the speakerphone turns on.
b. On the 7960 SCCP, do one of the following:
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Basic Phone Features
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Using the 7960 MGCP
•
•
•
Pressing the SPEAKER button.
Pressing a line button.
Picking up the handset.
Making an Internal Call
NOTE: See also the Intercom feature, described on 46.
Using the 7960 MGCP
1.
Initiate the call.
NOTE: On the 7960 MGCP, this step can be skipped if making a call on the
speakerphone. Starting with step 2 will turn on the speakerphone.
a. Do one of the following
•
•
•
Pressing the SPEAKER button. The speakerphone turns on.
Pressing a line button. The speakerphone turns on.
Picking up the handset.
b. On the 7960 SIP, pressing NewCall. The speakerphone turns on.
2.
Press the digits for the desired extension (e.g., 1105).
3.
On the 7960 SIP, press Dial.
Using the 7960 SCCP
1.
Press the digits for the desired extension (e.g., 1105).
2.
Place the call by:
•
•
•
•
Pressing Dial.
Pressing the SPEAKER button.
Pressing a line button.
Picking up the handset.
Selecting a Ringer Sound
To change the sound of your telephone’s ringer (“personalized ringing”), follow
these steps:
1.
Press the Settings button. On the phone display, a list of four options appear.
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Basic Phone Features
11
Services Feature
2.
Use the scroll down arrow key for the phone display to highlight option
number two, Ring Type (or press the 2 button on your number pad).
NOTE: If you pressed 2, go to step four.
3.
Press the Select soft key below the phone display. On the phone display, a
list of ringer options appears.
4.
Use the up and down scroll arrows to highlight the desired ringer option, (or
press the corresponding number on your number pad. If you choose a double
digit number such as 14, press the second number quickly or you get the
ringer sound for 1 instead of 14).
NOTE: If you pressed a number, go to step six.
5.
Press the Play soft key to hear the highlighted ringer option.
6.
Press the Select soft key to choose that option for your ringer.
7.
Press the OK soft key to return to the Settings screen.
8.
To retain the changes:
•
•
On the 7960 MGCP, press the Back soft key.
On the 7960 SCCP, press the Save soft key.
Services Feature
NOTE: The Cisco IP phone offers you several services, including Directory, Voice Mail,
Call Management, and Web Services features. You can use these features to
help make and manage your phone calls, and to retrieve specific information off of
the internet.
Directory Services
NOTE: The Cisco IP phone maintains several directory services for you.
1.
Press the services button.
•
12
The services features menu is displayed.
2.
When prompted, enter your phone password.
3.
Use the scroll key to select the Directory option.
4.
Press the Select softkey.
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Directory Services
•
The directory options menu is displayed. It has three options: Personal
Directory, Company Directory Listing, and Company Directory Lookup.
Personal Directory
NOTE: The Personal Directory option is a list of phone numbers that you define and that
may be called from the directory.
1.
Use the scroll key to select the Personal Directory option.
2.
Press the Select softkey.
•
Your personal directory is displayed.
3.
To place a call, use the scroll key to select the desired listing.
4.
Press the Select softkey.
•
5.
The phone number for the listing is displayed.
Press the Select softkey to place the call.
Company Directory Listing
NOTE: The Company Directory Listing option is a list of phone numbers at your company
that may be called from the directory.
1.
Use the scroll key to select the Company Directory Listing option.
2.
Press the Select softkey.
•
The company directory is displayed.
3.
To place a call, use the scroll key to select the desired listing.
4.
Press the Select softkey.
•
5.
The phone number for the listing is displayed.
Press the Select softkey to place the call.
Company Directory Lookup
NOTE: The Company Directory Lookup option allows an employee at your company to
be searched for by their last name.
1.
Use the scroll key to select the Company Directory Lookup option.
•
2.
A Last name: prompt is displayed.
Using the phone keypad, enter the name to search for.
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Services Feature
3.
Press the Select softkey
•
The directory listing(s) that match the desired listing being searched for is
displayed.
4.
To place a call, use the scroll key to select the desired listing.
5.
Press the Select softkey.
•
6.
The phone number for the listing is displayed.
Press the Select softkey to place the call.
Voice Mail
NOTE: The Cisco IP phone can access your voice mail messages using the services
button. This feature is basically the same as the voice mail feature accessed by
pressing the messages button.
NOTE: NOTE: Using the services button is very slow. You should access voice mail
using the messages button whenever possible.
1.
Press the services button.
•
The services features menu is displayed.
2.
Use the scroll key to select the Voice Mail option.
3.
Press the Select softkey.
•
The voice mail menu is displayed. It has two options: Incoming voice mail
and Saved voice mail.
Incoming voice mail
1.
Use the scroll key to select the Incoming voice mail option.
2.
Press the Select softkey.
•
If there is no incoming voice mail, the message “No incoming messages”
is displayed.
•
If incoming voice mail is present, the name of the caller, date, and time
the message was received is displayed.
3.
Use the scroll key to select the desired voice mail message.
4.
Press the Select softkey.
•
5.
14
Basic Phone Features
The details of the selected voice mail are displayed, including the
originating phone number (Number), name of caller leaving the message
(Name), date and time received (Date), and length of message
(Duration).
Use the scroll key to select any of the message fields.
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Call Management
6.
Press the Select softkey.
•
The voice mail message is played. The phone displays information on the
phone status, including the complete originating phone number and a
timer showing how much of the message has played.
Saved voice mail
1.
Use the scroll key to select the Saved voice mail option.
2.
Press the Select softkey.
•
If there is no saved voice mail, the message “No incoming messages” is
displayed.
•
If saved voice mail is present, the name of the caller, date, and time the
message was received is displayed.
3.
Use the scroll key to select the desired saved voice mail message.
4.
Press the Select softkey.
•
The details of the selected saved voice mail are displayed, including the
originating phone number (Number), name of caller leaving the message
(Name), date and time received (Date), and length of message
(Duration).
5.
Use the scroll key to select any of the message fields.
6.
Press the Select softkey.
•
The saved voice mail message is played. The phone displays information
on the phone status, including the complete originating phone number
and a timer showing how much of the message has played.
Call Management
NOTE: The Cisco IP phone can help you manage the calls you receive with Call
Management tools.
1.
Press the services button.
•
The services features menu is displayed.
2.
Use the scroll key to select the Call Management option.
3.
Press the Select softkey.
•
The call management menu is displayed. It has two options: Call
Screening and Call Forwarding.
Call Screening
1.
Use the scroll key to select the Call Screening option.
2.
Press the Select softkey.
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Services Feature
•
If call screening is enabled and in use, the list of calls being screened is
displayed, listing phone number and name.
•
If call screening is enabled but not in use, the message “No call screening
entry is available” is displayed.
3.
Use the scroll key to select a call being screened.
4.
Press the Select softkey.
5.
The call screening details are displayed. These include name of caller
(Name), their phone number (Number), and the action taken when the call is
received (Action).
Call Forwarding
1.
Use the scroll key to select the Call Forwarding option.
2.
Press the Select softkey.
•
If call forwarding is turned on, the phone number the calls are forwarded
to and the number of rings that occur before forwarding happens is
displayed.
•
If call forwarding is turned off, the message “No call forwarding entry is
available” is displayed.
Web Services
NOTE: The Cisco IP phone can retrieve timely information off of the internet for you.
1.
Press the services button.
•
The services features menu is displayed.
2.
Use the scroll key to select the Web Services option.
3.
Press the Select softkey.
•
The web services menu is displayed. It has two options: Stock quote and
Weather.
Stock quote
1.
Use the scroll key to select the Stock quote option.
2.
Press the Select softkey.
•
16
The Symbol: prompt is displayed.
3.
Using the phone keypad, enter the stock symbol.
4.
Press the Select softkey.
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Viewing or Dialing Missed Calls
5.
Information on the requested stock is retrieved and displayed. This
information includes the stock name and symbol, date of last trade, share
price in dollars and cents, change in price in dollars and cents, and change
in price as a percentage of share price.
6.
When finished with the screen, you can:
•
•
Press the Update softkey to refresh the information.
Press the Exit softkey to return to the web services menu.
Weather
1.
Use the scroll key to select the Weather option.
2.
Press the Select softkey.
•
The Zip code: prompt is displayed.
3.
Using the phone keypad, enter the zip code for the desired area.
4.
Press the Select softkey.
•
5.
Weather information for the requested area is retrieved and displayed.
The information includes the city and state, sky conditions, temperature,
ultraviolet (UV) index, wind conditions, dewpoint, and relative humidity.
When finished with the screen, you can:
•
•
Press the Update softkey to refresh the information.
Press the Exit softkey to return to the web services menu.
Using the Call Directory
NOTE: The Cisco IP Phone maintains a directory of calls you miss, receive, or make. You
can use this directory to locate numbers you want to redial. These sections
describe what you can do with the directory:
NOTE: NOTE: These features require using the directories button, which does not
function on the 7960 MGCP phone. Pressing the directories button on the
7960 MGCP phone displays the message “Feature not supported. Use
SERVICES button.” Refer to Services Feature in this guide.
Viewing or Dialing Missed Calls
NOTE: If your phone display indicates you have missed calls, you can use the Missed
Calls option on the Directory menu to view call history and call back the missed
call.
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Basic Phone Features
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Using Features Without Replacing the Handset
1.
Press the directories button.
2.
Press the Select soft key to select the Missed Calls option on the Directory
menu.
•
The call history for missed calls is displayed on the LCD.
3.
If desired, use the scroll key to select the desired call.
4.
Click the Dial soft key to speed dial a number from the missed call list.
NOTE: NOTE: You might need to use the EditDial soft key to add digits to the front of the
number. For example, if the call was from an outside, long-distance caller, you
need to add the digit "1" to the front of the number.
5.
Press the Exit soft key twice to exit the Directory menu.
Viewing or Dialing Received and Placed Calls
The Cisco IP Phone keeps a history of all calls you make and receive, including the
caller ID, time, and date of the call. You can use this information to redial a party.
1.
Press the Directories button.
2.
Use the scroll key to select the desired call history option: Missed Calls,
Received Calls, or Placed Calls.
3.
Press the Select soft key to display the call history list.
4.
If desired, use the scroll key to select the desired call.
5.
Press the Dial soft key to speed dial a number from the call history list.
NOTE: NOTE: You might need to use the EditDial soft key to add or edit digits in the
number. For example, if the call was placed using an alternate access digit (e.g. 8
instead of the usual 9), the saved number may have the 9 in place of the 8 in the
saved number.
Using Features Without Replacing the Handset
If you want to continue to use the phone without replacing the handset in the cradle,
you can do so in a number of ways. This may be helpful when you are making many
calls and/or using a headset. Follow one of these steps:
…during a Call
•
Press the line button and select another line or feature soft key.
•
18
Basic Phone Features
On the 7960 MGCP, the call is disconnected when the line button is
pressed. Pressing another line button gives you dial tone.
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…after a Call
•
On the 7960 SCCP, the call is placed on hold. Pressing another line
button gives you dial tone.
•
Press another line button (assigned to one of the programmable buttons
by your service administrator). The call is placed on hold. Pressing
another line button gives you dial tone.
•
Press the messages button.
•
On the 7960 MGCP and 7960 SCCP, the call is disconnected and
you go to voice mail.
…after a Call
•
Press Redial, the Intercom soft key, or a speed dial button.
Using the Speakerphone
Your telephone contains a speakerphone that lets you converse “hands free”
without having to use the handset. A speakerphone also allows others in the room
to listen and participate in a telephone conversation.
When your phone rings, to turn on the speakerphone and answer the call (without
lifting the handset) do one of the following:
•
•
•
•
Press the highlighted line button.
Press the SPEAKER button.
Press the Answer soft key.
On the 7960 MGCP and 7960 SCCP, press the NewCall soft key (if you
are already on a call).
To activate or deactivate the speakerphone anytime during a call, press the
SPEAKER button on your phone.
When the speaker is active, the handset becomes inactive, and vice versa.
When the speakerphone is on, press the VOLUME buttons to adjust the
speakerphone volume. The speakerphone microphone is optimized for speaking
within 3 feet from in front of the microphone.
If you return the handset to the cradle, you can pick-up the handset at any time and
continue the conversation more privately. Picking-up the handset turns off the
speaker. If you leave the handset off hook, you can switch back and forth between
the handset and speakerphone by pressing the SPEAKER button.
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Using the Speakerphone
Speakerphone Troubleshooting
Problem
Solution
You can’t hear callers on
the speaker.
Increase the speaker volume.
Callers can’t hear you
when you use the
speakerphone.
Make sure nothing is blocking the
mic., which is located on the left side
of the telephone under the handset
cradle.
Move closer to the microphone and
face the microphone when speaking.
The caller’s voice echoes.
20
Basic Phone Features
Decrease the speaker volume.
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System Telephone Features
3
This chapter contains an alphabetical summary of all features that may be provided
on your telephone. You will only be able to use those features that have been
configured on to your telephone by the system administrator.
NOTE: The features on your phone are set by the service provider. It is possible that
some system features are not provided for your phone. If you do not have a
feature listed in this chapter and would like to have it on your phone, contact your
service provider for help.
NOTE: This chapter may cover more than one version of Cisco 7960 phone (SCCP or
MGCP). Although the chapter applies to all types, some information may apply
only to a certain phone configuration. The user is alerted to these differences by
an icon which is shown at left. The icon appears in the left margin next to where
the information differs. For how to identify your phone configuration, see
“Identifying Your 7960 Telephone Type” on page 4.
Feature Activation Digit
Some features require you to dial an activating digit followed by a numeric code
(example: 588). The default value for this activating digit is 5 and it is used
throughout this document. However, your system administrator may choose to use
another digit for this function. In that case, substitute your activating digit for the
default. Operation of all features will be exactly the same.
NOTE: The feature codes (“star codes”) listed in these procedures are the default values
for your phone system at the time of installation. They may be changed by your
service provider. Any list of feature codes given to you by your service provider
should be used in place of the codes listed here.
Abbreviated Dial
This feature lets a you create, modify, delete, verify and use a personal list of up to
100 Abbreviated Dial codes. Abbreviated Dial codes must be entered as two digits
when programming and dialing (Example: enter 04 instead of 4).
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Abbreviated Dial
Creating an Abbreviated Dial Code
1.
Press 75*.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt will lead you through the remaining steps.
3.
Press 1 to program (set) the Abbreviated Dial code.
4.
Press the digits (00-99) you wish to use as the Abbreviated Dial code or enter
* to exit.
5.
Dial the phone number you want to assign to this Abbreviated Dial code,
followed by #.
The phone number you entered for this Abbreviated Dial number is repeated
back.
NOTE: Be sure to enter all the numbers normally required to dial the call. This includes
the area code for long distance calls and may include the area code for local calls
in some areas.
6.
Press # to save or * to exit without saving.
7.
Program or verify another Abbreviated Dial code or hang up to exit.
Using an Abbreviated Dial Code
1.
Press *3 then the desired Abbreviated Dial code (00-99).
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
3.
Wait for the called party to answer.
Modifying an Abbreviated Dial Code
1.
Press 75*.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt will lead you through the remaining steps.
3.
Press 1 to program (set) the Abbreviated Dial code (00-99).
4.
Press the digits of the Abbreviated Dial code to modify followed by # or press
* to exit.
5.
Dial the phone number you want to assign to this Abbreviated Dial code
followed by the # sign, or press * to cancel.
The phone number you entered for this Abbreviated Dial number is repeated
back.
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Deleting an Abbreviated Dial Code
NOTE: Be sure to enter all the numbers normally required to dial the call. This includes
the area code for long distance calls and may include the area code for local calls
in some areas.
6.
Press # to save the changes or * to exit without saving.
7.
Program or verify another Abbreviated Dial code or hang up to exit.
Deleting an Abbreviated Dial Code
1.
Press 75*.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt will lead you through the remaining steps.
3.
Press 1 to program (set) the Abbreviated Dial code (00-99).
4.
Press the digits of the Abbreviated Dial code to delete followed by the # sign.
A confirmation message tells you: “No number was entered.”
5.
Program or verify another Abbreviated Dial code or hang up to exit.
Verifying an Abbreviated Dial Number
1.
Press 75*.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
3.
Press 2 to verify (check) an Abbreviated Dial code (00-99).
4.
Press the Abbreviated Dial code you wish to verify.
The phone number you entered for this Abbreviated Dial number is repeated
back.
5.
Program or verify another Abbreviated Dial code or hang up to exit.
Anonymous Call Rejection
When enabled, this feature rejects calls from callers who block the display of their
caller ID information.
Enabling Anonymous Call Rejection
1.
Press *77 on the telephone keypad.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
3.
Hang up.
On any subsequent incoming call that provides no caller ID, the calling party gets
a message that the party they are calling does not accept anonymous calls.
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Authorization Code Calling
Disabling Anonymous Call Rejection
1.
Press *87 on the telephone keypad.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
3.
Hang up.
Authorization Code Calling
This feature is available system-wide to allow/deny long distance and other types
of dialing and does not appear as a button on your telephone.
If you are required to enter an authorization code for a call, follow these steps:
1.
Access an outside line.
2.
Press the # sign.
3.
Enter the authorization code (obtained from your system administrator).
When the correct code is entered, you hear dial tone.
4.
Enter the desired number you want to call.
Billing Codes
This feature lets you assign a project or client code (up to 30 characters) to any call.
The code entered is recorded in the Call Data Record (CDR) file for the call.
Contact your system administrator to retrieve the billing records from the CDR file.
Using the Billing Key
While in an active call, follow these steps:
1.
Press the more soft key twice to reach the Billing soft key.
2.
Press the Billing soft key.
“Billing...” appears on your phone.
3.
Enter the associated billing code for the call.
4.
Press the more soft key twice to reach the Billing soft key.
5.
Re-press the Billing soft key.
Using the Star Code
While in an active call, follow these steps:
24
1.
Notify the other party that you need to put them on hold for a moment.
2.
Press the more soft key and then the Trnsfer soft key.
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Using the Star Code
3.
Enter *02.
4.
Enter the desired billing code followed by the pound sign (#). The active call
will resume.
Blind Transfer
Use this feature to transfer a call to another number without having to announce it.
See also “One-Touch Transfer” on page 58 and “Transfer” on page 80.
1.
Tell the calling party that you will transfer the call, then press the more soft
key.
2.
Press the blind transfer (BlindXfr) soft key. The call is placed on hold and you
hear a dial tone.
3.
Dial the number to which you want to transfer the call.
4.
Press the Dial soft key.
5.
Hang up.
Call Back Queuing
This feature instructs the T6000 system to call you when a previously unavailable
outgoing line becomes available. (See also “Hold-on Queuing” on page 45.)
When you try to make an external call and all outgoing lines are unavailable, you
will hear a recorded announcement. When you hear the announcement, follow
these steps:
1.
Press the more soft key until you find the screen with the Call Back soft key.
2.
Press the Call Back soft key.
3.
Hang up. When the line becomes available, the system calls your station with
a system ring (two short rings).
4.
Answer the call to have the system automatically dial the external number for
you.
NOTE: You can access the line at any time by pressing the line button, the speaker
button or by picking up the handset. You hear a message that all trunks are busy
and you are queued for the next available trunk. Find and press the Call Back soft
key and hang up to remain queued. If you hang up without pressing Call Back,
you are removed from the queue. While you are queued, the line is unavailable for
use.
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System Telephone Features
25
Call Block (Selective Call Rejection)
Call Block (Selective Call Rejection)
Call Block (also known as Selective Call Rejection) allows you to program your
phone to reject calls from a list of telephone numbers. All calls from phones on the
list receive a message which says you are not accepting calls.
To use this feature (*60), you create a list of telephone numbers (internal or
external) that receive the message when a call with that caller ID appears at your
telephone.
Call Block is managed through a menu of commands activated by pressing digits
on the keypad. The menu commands are:
•
•
•
•
•
1 - Enable/disable feature
2 - Add last caller to blocked list
3 - Add numbers to blocked list
4 - List numbers to blocked list
5 - Delete numbers from blocked list
The display on your telephone will show the options for each menu level. For
example, if you press 5 to delete a number, the display will show:
“1=Num, 2=List, 3=Del All, *=Main Menu”.
Enabling/Disabling Call Block
The T6000 system allows you to turn the Call Block feature on and off (i.e., decide
when calls from your list will be forwarded and when they will ring at your telephone
as usual). Disabling (turning off) the feature does not delete the list of callers who
are blocked and receive the message.
1.
Press *60 or *80 on the telephone keypad.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3.
Press 1 to enable Call Block if it is disabled or to disable the feature if it is
enabled.
Blocking Number of Last Call Received
1.
Press *60 or *80 on the telephone keypad.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3.
26
Press 2 to add the number of the last call you received to the blocked list.
System Telephone Features
Cisco 7960/7940 Telephone User Guide
620-05600070B
Adding Numbers to Call Block List
You are returned to the Selective Call Forward menu.
4.
Select a menu item or hang up.
NOTE: Adding a number this way does not affect any numbers already on your list, but
simply adds the most recent caller to your blocked list.
Adding Numbers to Call Block List
1.
Press *60 or *80 on the telephone keypad.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3.
Press 3 to add telephone numbers to the list of numbers that will be blocked.
4.
Enter the number with no spaces, dashes or special characters followed by
the # key.
5.
Press # to save the entry or * to exit without saving.
6.
Select a menu item or hang up.
Listing Blocked Numbers
1.
Press *60 or *80 on the telephone keypad.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3.
Press 4 to hear the list of numbers which will be blocked.
The voice prompt announces the list and the first number.
4.
Press # to hear the next number or press * to return to the Call Block menu.
As long as you press # for the next number, the system will scroll through
the list of member numbers, starting over with the first number after the last
number is spoken.
5.
Repeat the previous two steps until you have heard as many of the numbers
as you want.
6.
Press * to return to the Call Block menu when you are finished listening to
member numbers.
Deleting Numbers from Call Block
1.
Press *60 or *80 on the telephone keypad.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
Cisco 7960/7940 Telephone User Guide
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System Telephone Features
27
Call Block (Selective Call Rejection)
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3.
Press 5 to delete telephone numbers from the list of numbers which will be
blocked.
4.
The voice prompt provides options for deleting members including:
•
Press 1 if you know the number to delete;
(see Step 4)
•
Press 2 for a list of numbers;
(see Step 8)
•
Press 3 to delete all numbers;
(see Step 14)
•
Press * to return to the Call Block menu.
5.
Press 1 to remove a specific number.
6.
Enter the number to delete with no spaces, dashes or special characters
followed by the # key.
The voice prompt repeats the number you just entered.
7.
Press # to save the entry (delete it from your list) or press * to cancel the entry.
8.
Select a menu item or hang up.
9.
Press 2 to hear the list of numbers and have the option to delete them as you
go through the list.
The voice prompt announces the list and the first number.
10.
Press # until you find the number you wish to delete.
11.
Press 1 to delete the number, # to hear the next number or * to return to the
Call Block menu.
The number is deleted immediately and the next number in the list is
announced.
12.
You can press 1 to delete it, # to hear the next number or * to return to the
Call Block menu.
13.
Repeat the previous three steps until you have found and deleted as many of
the numbers as you want.
14.
Press * to return to the Call Block menu or hang up
15.
Press 3 to immediately delete all member numbers.
The voice prompt announces that all phone numbers have been removed
from the list and you are returned to the Call Block menu.
16.
28
Select a menu item or hang up.
System Telephone Features
Cisco 7960/7940 Telephone User Guide
620-05600070B
Enabling Call Forward (All)
Call Forward (All Calls)
Call Forward (All Calls) allows you to forward all calls for your phone to the number
you enter. Calls will not ring at your phone and will be sent to the number you
entered as the forward destination. If your telephone has a display, it will show that
your telephone is forwarded. You can forward calls to an IP or non-IP phone.
If your phone does not have an indicator showing that the phone is forwarded, then
it will emit one short ring or “ping ring” when a call comes in to the phone. The “ping
ring” is provided to remind you that your phone is forwarded to another number.
NOTE: If an incoming call is marked “Urgent”, then the call will not be forwarded.
Calls forwarded to an external number (7 or more digits) that are unanswered will
roll over to voice mail (if available) at that number. Calls forwarded to an internal
number (4-digit to 6-digit extension) that are unanswered will roll over to voice mail
(if available) for the called party (not the forwarding destination).
External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.
Enabling Call Forward (All)
…using the Phone
1.
If you have only one extension on your phone, skip to step 2. Otherwise,
press the button for the extension you want to forward. The SPEAKER lamp
lights and the display shows “Enter number” on the 7960 MGCP phone.
2.
Press the Forward softkey. The speaker phone turns on (SPEAKER lamp
lights) and the display shows “Enter Fwd #:”
3.
Enter the number to which you want to forward all calls. Be sure to enter the
number exactly as you would if you were to call that number. Include the area
code, if necessary. The display shows the number as it is entered.
4.
To forward your calls, do one of the following to hang up the phone:
•
•
•
•
5.
Press the EndCall softkey
Press the SPEAKER button
Press the line button
Pickup and replace the handset.
Call forward (all) is enabled and the display shows “Fwd”.
Cisco 7960/7940 Telephone User Guide
620-05600070B
System Telephone Features
29
Call Forward (All Calls)
…using Star Codes
NOTE: The display will show the available options as the prompts are played. Depending
on available space on the display, the final entry (usually * for re-enter or exit) may
not appear completely.
1.
If you have only one extension on your phone, skip to step 2. Otherwise,
press the button for the extension you want to forward.
2.
Press 72* on the telephone keypad.
3.
Press the Dial soft key.
•
If you do not have a previously configured forward number, you will be
instructed to enter a forwarding number and press #.
•
If you previously configured a forwarding number, you will be instructed
to do one of the following:
•
•
Press 1 to enable forwarding. Go to step 10.
Press 2 to change the current forwarding number. Go to step 4.
4.
Enter the number to which you want to forward all your calls. Be sure to enter
the number exactly as you would if you were to call that number. Include the
area code, if necessary. The display shows the number as it is entered.
5.
Press #.
6.
A prompt asks you to confirm the forwarding number by pressing # or re-enter
the forwarding number by pressing *.
If you entered an external number, but are not allowed to forward calls to
external numbers, a prompt states the number is invalid and requests you
enter a number.
7.
If you pressed *, return to step 4 or hang up.
8.
If you pressed #, you are offered the option to verify the forwarding number.
•
•
9.
10.
30
Press 1 to verify the number you entered.
Press 2 to enable the number. Go to step 10.
If you pressed 1, the forwarding number is dialed.
•
Call is answered by a person: Explain your call, have them hang up,
and then press # to enable the forwarding number or * to exit without
enabling forwarding.
•
Call is not answered: Press # to end the verification attempt. A prompt
explains the call is not connected and asks you to press # to enable the
forwarding number or * to exit without enabling forwarding.
•
Answering machine or voice mail answers: Press # to escape. A
prompt explains the call is not connected and asks you to press # to
enable the forwarding number or * to exit without enabling forwarding.
Forwarding for all calls is enabled.
System Telephone Features
Cisco 7960/7940 Telephone User Guide
620-05600070B
Disabling Call Forward (All)
Disabling Call Forward (All)
NOTE: On the 7960 SIP, disabling Call Forward (All) can only be done using star codes.
Check with your system administrator for the star code to be used. If star codes
are not used, then the 7960 SIP is unable to support Call Forward (All).
…using the Phone
1.
On the 7960 SCCP, press the Forward soft key and hang up the line (press
the EndCall soft key or SPEAKER button).
2.
Call forward (all) is disabled and the phone hangs up.
…using Star Codes
1.
Press 73* on the telephone keypad.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
3.
Call forwarding is disabled and the phone hangs up.
Call Forward (Busy)
Call Forward (Busy) allows you to forward calls arriving at your phone while it is
busy to be forwarded to the number you enter. Calls will not ring at your phone and
will be sent to the number entered as the forward destination.
Calls forwarded to an external number (7 or more digits) that are unanswered will
roll over to voice mail (if available) at that number. Calls forwarded to an internal
number (4- to 6-digit extension) that are unanswered will roll over to voice mail (if
available) for the called party (not the forwarding destination).
External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.
NOTE: If an incoming call is marked “Urgent”, then the call will not be forwarded.
Enabling Call Forward (Busy)
NOTE: The display will show the available options as the prompts are played. Depending
on available space on the display, the final entry (usually * for re-enter or exit) may
not appear completely.
Cisco 7960/7940 Telephone User Guide
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System Telephone Features
31
Call Forward (Busy)
1.
If you have only one extension on your phone, skip to step 2. Otherwise,
press the button for the extension you want to forward.
2.
Press 76* on the telephone keypad.
3.
On the 7960 SCCP, press the Dial soft key.
•
If you do not have a previously configured forward number, you will be
instructed to enter a forwarding number and press #.
•
If you previously configured a forwarding number, you will be instructed
to do one of the following:
•
•
Press 1 to enable forwarding. Go to step 10.
Press 2 to change the current forwarding number. Go to step 4.
4.
Enter the number to which you want to forward all your calls when busy. Be
sure to enter the number exactly as you would if you were to call that number.
Include the area code, if necessary. The display shows the number as it is
entered.
5.
Press # on the telephone keypad.
6.
A prompt asks you to confirm the forwarding number by pressing # or re-enter
the forwarding number by pressing *.
If you entered an external number, but are not allowed to forward calls to
external numbers, a prompt states the number is invalid and requests you
enter a number.
7.
If you pressed *, return to step 4 or hang up.
8.
If you pressed #, you are offered the option to verify the forwarding number.
•
•
9.
10.
Press 1 to verify the number you entered.
Press 2 to enable the number. Go to step 10.
If you pressed 1, the forwarding number is dialed.
•
Call is answered by a person: Explain your call, have them hang up,
and then press # to enable the forwarding number or * to exit without
enabling forwarding.
•
Call is not answered: Prompt explains call not connected and asks you
to press # to enable the forwarding number or * to exit without enabling
forwarding.
•
Answering machine or voice mail answers: Press # to escape, and
then press # to enable the forwarding number or * to exit without enabling
forwarding.
Call forward (busy) is enabled.
Calls forwarded to an off-net number that are unanswered will roll over to
voice mail (if available) at the forwarded to destination. Calls that stay on-net
and are unanswered will roll over to your voice mail (if available).
32
System Telephone Features
Cisco 7960/7940 Telephone User Guide
620-05600070B
Disabling Call Forward (Busy)
Disabling Call Forward (Busy)
1.
Do one of the following:
•
On the 7960 MGCP phone, ress 77* on the telephone keypad Call
forward (busy) is disabled and the phone hangs up.
•
On the 7960 SCCP phone, press 77* on the telephone keypad.
2.
On the 7960 SCCP phone, press the Dial soft key, or line or SPEAKER
button, or pickup the handset.
3.
Call forwarding (busy) is disabled and the phone hangs up.
Call Forward (No Answer)
Call Forward (No Answer) allows you to forward calls that are unanswered at your
phone (when the phone is not being used) to the number you enter.
NOTE: If you are on a call and another call comes to your phone, the phone is considered
busy. If the second call is not answered, it will follow the Call Forward - Busy
treatment.
Calls forwarded to an external number (7 or more digits) that are unanswered will
roll over to voice mail (if available) at that number. Calls forwarded to an internal
number (less than 7-digit extension) that are unanswered will roll over to voice mail
(if available) for the called party or the forwarding destination, depending on the
system configuration.
External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.
Enabling Call Forward (No Answer)
NOTE: The display will show the available options as the prompts are played. Depending
on available space on the display, the final entry (usually * for re-enter or exit) may
not appear completely.
1.
If you have only one extension on your phone, skip to step 2. Otherwise,
press the button for the extension you want to forward.
2.
Press 78* on the telephone keypad.
3.
On the 7960 SCCP, press the Dial soft key.
•
If you do not have a previously configured forward number, you will be
instructed to enter a forwarding number and press #.
Cisco 7960/7940 Telephone User Guide
620-05600070B
System Telephone Features
33
Call Forward (No Answer)
•
If you previously configured a forwarding number, you will be instructed
to do one of the following:
•
•
Press 1 to enable forwarding. Go to step 10.
Press 2 to change the current forwarding number. Go to step 4.
4.
Enter the number to which you want to forward your calls when the phone is
unanswered. Be sure to enter the number exactly as you would if you were
to call that number. Include the area code, if necessary. The display shows
the number as it is entered.
5.
Press # on the telephone keypad.
6.
A prompt asks you to confirm the forwarding number by pressing # or re-enter
the forwarding number by pressing *.
If you entered an external number, but are not allowed to forward calls to
external numbers, a prompt states the number is invalid and requests you
enter a number.
7.
If you pressed *, return to step 4 or hang up.
8.
If you pressed #, you are offered the option to verify the forwarding number.
•
•
9.
10.
Press 1 to verify the number you entered.
Press 2 to enable the number. Go to step 10.
If you pressed 1, the forwarding number is dialed.
•
Call is answered by a person: Explain your call, have them hang up,
and then press # to enable the forwarding number or * to exit without
enabling forwarding.
•
Call is not answered: Prompt explains call not connected and asks you
to press # to enable the forwarding number or * to exit without enabling
forwarding.
•
Answering machine or voice mail answers: Press # to escape, and
then press # to enable the forwarding number or * to exit without enabling
forwarding.
Call forward (no answer) is enabled.
Calls forwarded to an off-net number that are unanswered will roll over to
voice mail (if available) at the forwarded to destination. Calls that stay on-net
and are unanswered will roll over to your voice mail (if available).
Disabling Call Forward (No Answer)
1.
2.
34
Do one of the following:
•
On the 7960 MGCP phone, press 79* on the telephone keypad. Call
forward (no answer) is disabled and the phone hangs up.
•
On the 7960 SCCP phone, press 79* on the telephone keypad.
On the 7960 SCCP phone, press the Dial soft key, or line or SPEAKER
button, or pickup the handset.
System Telephone Features
Cisco 7960/7940 Telephone User Guide
620-05600070B
Enabling Call Forward (Out of Service)
3.
Call forward (no answer) is disabled and the phone hangs up.
Call Forward (Out of Service)
Call Forward (Out of Service) allows you to forward for your phone when it is out of
service to the number you enter. Calls will not ring at your phone and will be sent
to the number you entered as the forward destination. You can forward calls to an
IP or non-IP phone.
Calls forwarded to an external number (7 or more digits) that are unanswered will
roll over to voice mail (if available) at that number. Calls forwarded to an internal
number (4-digit to 6-digit extension) that are unanswered will roll over to voice mail
(if available) for the called party (not the forwarding destination).
External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.
Enabling Call Forward (Out of Service)
NOTE: The display will show the available options as the prompts are played. Depending
on available space on the display, the final entry (usually * for re-enter or exit) may
not appear completely.
1.
If you have only one extension on your phone, skip to step 2. Otherwise,
press the button for the extension you want to forward.
2.
Press 70* on the telephone keypad.
3.
On the 7960 SCCP, press the Dial soft key.
4.
After dialing, you will be prompted to continue:
•
If you do not have a previously configured forward number, you will be
instructed to enter a forwarding number and press #.
•
If you previously configured a forwarding number, you will be instructed
to do one of the following:
•
•
Press 1 to enable forwarding. Go to step 11.
Press 2 to change the current forwarding number. Go to step 5.
5.
Enter the number to which you want to forward calls when your phone is out
of service. Be sure to enter the number exactly as you would if you were to
call that number. Include the area code, if necessary. The display shows the
number as it is entered.
6.
Press #.
7.
A prompt asks you to confirm the forwarding number by pressing # or re-enter
the forwarding number by pressing *.
Cisco 7960/7940 Telephone User Guide
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System Telephone Features
35
Call Pickup
8.
If you pressed *, return to step 5 or hang up.
9.
If you pressed #, you are offered the option to verify the forwarding number.
•
•
10.
11.
Press 1 to verify the number you entered.
Press 2 to enable the number. Go to step 11.
If you pressed 1, the forwarding number is dialed.
•
Call is answered by a person: Explain your call, have them hang up,
and press # to enable the forwarding number or * to exit without enabling
forwarding.
•
Call is not answered: Prompt explains call not connected and asks you
to press # to enable the forwarding number or * to exit without enabling
forwarding.
•
Answering machine or voice mail answers: Press # to escape, and
then press # to enable the forwarding number or * to exit without enabling
forwarding.
Forwarding for out of service is enabled.
Disabling Call Forward (Out of Service)
1.
Press 71* on the telephone keypad. On the 7960 MGCP, call forwarding is
disabled and the phone hangs up.
2.
On the 7960 SCCP, press the Dial soft key, or line or SPEAKER button, or
pickup the handset.
3.
Call forwarding is disabled and the phone hangs up.
Call Pickup
This feature lets you use one phone to answer another phone that is ringing. There
are two types of Call Pickup: Directed Call Pickup and Group Call Pickup. Both
phones must be members of the same Call Pickup Group. Your system
administrator should tell you if you are in a pickup group and who the members are.
Directed Call Pickup
Directed Call Pickup lets you answer another phone from your phone when you
hear the other phone ringing. Both phones must be members of the same Directed
Call Pickup Group. Your system administrator should tell you if you are in a pickup
group and who the members are.
…using the Phone
36
1.
Press the more soft key (if necessary) until you see the DC Pick-Up (DC
Pick..) soft key.
2.
Press the DC Pick.. soft key.
System Telephone Features
Cisco 7960/7940 Telephone User Guide
620-05600070B
Group Call Pickup
3.
Dial the ringing extension number to answer the phone and begin speaking
with the caller.
…using Star Codes
1.
Press *12 on the telephone keypad.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
3.
Dial the ringing extension number to begin speaking with the caller.
Group Call Pickup
Group Call Pickup lets you answer another phone that is in your Call Pickup Group.
Both phones must be members of the same Call Pickup Group. Your system
administrator should tell you if you are in a pickup group and who the members are.
…using the Phone
1.
Press the scroll key more soft key (if necessary) until you see the Group
Pickup (Group ...) soft key.
2.
Press the Group ... soft key to answer the phone and begin speaking with the
caller.
…using Star Codes
1.
Press *06 on the telephone keypad.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
3.
Begin speaking with the caller.
Call Return
Using this feature dials the telephone number of the last incoming call. However, if
the caller is shown as “Unknown”, then Call Return will not work.
1.
Press *69 on the telephone keypad.
NOTE: On the 7960 MGCP phone, you may skip the next step.
Cisco 7960/7940 Telephone User Guide
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System Telephone Features
37
Call Trace
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
3.
Wait for the called party to answer.
Call Trace
Call Trace allows you to record the telephone number of an offending call, but must
be performed immediately after the offending call is ended.
NOTE: The feature will not work if Call Waiting is triggered while you are receiving the
offending call.
1.
Hang up.
2.
Press *57 on the telephone keypad.
NOTE: On the 7960 MGCP phone, you may skip the next step.
3.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
The last number that called you is traced. After you initiate Call Trace, a recording
informs you if the trace succeeded and provides you with an 800 number you can
use to take legal action.
Your phone number and the caller ID of the offending caller is recorded in the
phone system’s Call Data Record (CDR). Check with your service provider to
retrieve the phone number of the traced call from the CDR. Note the time and date
that you traced the call, as this will help the system administrator find the call in the
CDR file.
Call Waiting
If your phone is configured with Call Waiting, you can answer an incoming call
without disconnecting from the current call.
If a call comes in while you are on the phone, you will hear a single beep repeated
approximately every ten seconds.
NOTE: If your phone is configured to be part of a Hunt Group, it will skip to the next phone
in the hunt group before you will be able to pick up the second incoming call.
38
System Telephone Features
Cisco 7960/7940 Telephone User Guide
620-05600070B
Answering the Second Call
Answering the Second Call
To answer a second call without ending the current call, press the Answer soft key.
The first call is automatically placed on hold and you are connected to the incoming
call.
NOTE: If you do not use Answer, and you select another line without pressing Hold, the
first call is disconnected.
Switching Between Held Calls
While speaking with the new party, follow these steps:
1.
Do one of the following:
•
•
2.
On the 7960 SCCP, press the scroll key to highlight the original call.
On the 7960 MGCP, press Hold to put the current call on hold.
Do one of the following:
•
•
On the 7960 SCCP, press the Resume soft key.
On the 7960 MGCP, press the line button for the waiting call to re-connect
to it.
NOTE: On the 7960 SCCP, to switch between calls after the first time, press Resume.
You do not need to scroll to the other line.
Suspending Call Waiting
You can suspend Call Waiting just for the next call by entering *70 and then
entering the number you wish to call. Any subsequent call coming in will go directly
to your voice mail or other specified “no answer” destination. Call Waiting will be
enabled again when you disconnect from the call.
Call Waiting with Caller ID
If you have both the call waiting and caller ID capabilities, you can see the caller ID
of a call waiting call on your telephone's display.
Call Waiting with ID Manager
While already on a phone call, this feature allows the user to view the Caller ID of
a second incoming phone call and decide how the second call should be handled.
The user has four options:
Cisco 7960/7940 Telephone User Guide
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System Telephone Features
39
Caller ID Block
•
•
•
•
Answer the new call and put the current on hold.
Press 1 to send the call to voice mail.
Press 2 to send a "Please Hold" announcement to the incoming caller.
Press 3 to send a "Call Me Back" announcement to the incoming caller.
After the announcement is played, the call is disconnected.
This feature must be turned on by your system administrator for you to have access
to its functions.
NOTE: If you have a line-appearance of another phone on your phone, and a call comes
in for the other line, you can only use the 2 - “Please Hold” feature to put the call
on hold.
Pressing 1 or 3 for an incoming call for the other line-appearance will disconnect
the caller from your phone, but the call will continue to ring on the other
phone.The “send to voice mail” and “Call Me Back” features are not available
because the call may still be picked up on the phone that the line is assigned to as
a prime line.
Caller ID Block
This feature blocks the display of your phone number to the called party for this call
only. Be aware that if the person you are calling does not accept anonymous calls,
your call will be rejected since no Caller ID information is provided.
1.
Press *67 on the telephone keypad.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
3.
Dial the phone number that you do not want to show your Caller ID to.
Conference
If supported by your system, you can conference several internal and/or external
parties together. Check with your system administrator for the availability of this
feature on your system.
To create a conference call, follow these steps:
40
1.
Make a call or be engaged in a call.
2.
Press the more soft key.
System Telephone Features
Cisco 7960/7940 Telephone User Guide
620-05600070B
Conference Call Tips
3.
Press the Conference (Confrn) soft key.
The call is placed on hold and you hear dial tone.
4.
Dial the number of the person that you want to include in the conference.
5.
When the person answers, inform the party about the conference and then
press the more soft key, then the Confrn soft key to add that party into the
conference call.
NOTE: If you get a called party’s voice mail, press the EndCall soft key then the Resume
soft key to cancel the addition.
6.
Repeat steps 1-5 to add additional parties to the conference.
Conference Call Tips
•
The parties connected to the conference call remain connected to each
other while you add additional parties. They may carry on a conversation
with each other while you finish adding parties to the conference.
•
Even if the call initiator disconnects, any of the other parties (who have
the conference feature) can use it to add new parties.
•
To place a conference call on hold, press the HOLD soft key. The other
parties can talk among themselves but they can’t hear you.
•
When you put the call on hold, a beeping tone automatically sounds every
few seconds. To avoid disrupting the other callers, consider muting the
call instead. To mute the call, press the MUTE button.
•
To transfer a conference call to another telephone, press the Transfer
(Trnsfr) soft key. Dial the number to which you want to transfer the call
and then press Trnsfr key again.
Dial Tone and Ringer Patterns
The FrameMaker telephone system generates different ringer and dial tones,
depending on call conditions.
There are two types of dial tone:
•
•
Internal Dial Tone – A continuous, higher-pitched tone
External (Outside) Dial Tone – A continuous, lower-pitched tone
There are several types of ringers – all are answered the same way:
•
One Ring – Internal (Extension-to-Extension) Calls and when the system
has called your extension to remind you or to notify you about something.
•
Two Rings – External Calls
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Direct Extension Assignment
•
Distinctive Rings – A different ring tone is provided for up to two
additional Direct Inward Dial (DID) numbers assigned to your telephone
by the system administrator. These numbers do not appear as lines on
your telephone, but ring your prime line with the appropriate ring when
they are dialed.
•
Priority Ring – The call screening feature allows users to designate
specific callers as important enough to ring through to their telephone
even if Do Not Disturb is activated. A different ring tone is provided for
calls assigned the Priority Call option. See “Priority Call” on page 61.
Direct Extension Assignment
This feature lets you program another telephone in the same corporate system to
be your telephone. For example, you are visiting a branch office for an extended
business trip and you want to program a “guest” telephone to ring as your
telephone while you are there. This feature requires your old phone and the “new/
guest” phone to be the same type of phone.
Programming a Guest Phone
To program a guest phone to act as your phone, follow these steps:
1.
From the guest /new phone, dial 588 (or the code provided by your system
administrator). You are prompted to enter the telephone number which you
want that phone to be (Presumably, your “original/old” phone number).
2.
Enter your complete 10-digit telephone number, followed by the # key. You
are prompted to enter a password. The password default is the last four digits
of the phone number entered in this step.
3.
Enter your password, followed by the # key. The phone is now programmed
to be your phone and your old phone is removed from service.
NOTE: When you reassign your telephone number to the new phone, the button template
from your “old” phone is assigned to the “new” phone.
Re-establishing the Guest Phone
To reset the guest phone to its original number, follow the steps to program a
phone, using the original phone number and password of the guest phone.
Re-establishing Your Old Phone
Once you have programmed another phone with your old phone’s extension, you
must reconfigure your old phone before using it. Your old phone displays the
message “Pickup handset to configure”. Pickup the handset and perform the
following steps:
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Tips for using Do Not Disturb
1.
Enter your old 10-digit phone number, followed by the # key. You are
prompted to enter a password.
2.
Enter the password, followed by the # key. (Your password is typically the last
four digits of your phone number.) The phone is now programmed back to its
original extension.
Do Not Disturb
Do Not Disturb instantly routes all your incoming calls to another destination (your
voice mailbox, the main operator, your secretary, a co-worker, etc.), but still lets
you make calls and use other telephone features. With Do Not Disturb enabled, the
phone will not ring when a call comes in.
When it is enabled, the display shows the extension followed by (DND).
Tips for using Do Not Disturb
You can record a special voice mail greeting for callers to hear if your calls go to
voice mail when you activate the Do Not Disturb feature. For more information, see
the appropriate section titled “Voice Mail Features” for your system.
The Do Not Disturb destination where incoming calls are sent can be changed by
your system administrator.
Enabling/Disabling Do Not Disturb
…using the Phone
To enable Do Not Disturb, press the Do Not Disturb (DnD) soft key.
To disable Do Not Disturb,re-press the Do Not Disturb (DnD) soft key.
…using Star Codes
The same star code is used to enable and disable Do Not Disturb since you are
switching between the on and off mode for this feature.
1.
Press *04 on the telephone keypad.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
3.
Hang up the handset.
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End Call
End Call
This feature lets you disconnect from a call without having to hang up the handset.
Hanging up a call this way means you will not get the reminder tone in the handset
that the phone is off-hook. It also allows incoming calls to ring through to the
telephone.
This feature is mainly used when a headset is connected to the telephone through
the handset jack. This allows you to leave the handset off the cradle while calls are
made and answered using the other buttons on the phone. Calls arriving at the
telephone will ring and when the line is selected, the call is connected through the
headset.
Group Speed Dial
This feature provides additional speed dialing capabilities beyond those provided
by the Abbreviated Dial feature. With Group Speed Dialing, you have access to a
common speed dial list of up to 1,000 entries managed by your service provider.
Group Speed Dial numbers are extension numbers that have been programmed to
dial another number, usually an external number. Your service provider will provide
you with a list of Group Speed Dial numbers and their destinations.
Hold
This feature lets you place a call on hold. While a call is holding, the holding party
occupies the associated line.
1.
During a conversation, press the HOLD soft key. Depending on your system
configuration, the party may hear music, a recorded announcement, or
silence while holding.
2.
To resume the conversation, press the Resume soft key.
NOTE: Starting one minute after the party is on hold, and occurring each minute after
that, 3 short rings sound from the phone speaker, even if you are using the
handset. This is to remind you that you have a call on hold.
NOTE: NStarting one minute after the party is on hold, and occurring each minute after
that, one ring sounds from the phone speaker on the 7960 MGCP phone. On the
7960 SCCP phone one long-short-long ring sounds from the phone speaker. This
occurs whether you are using the handset or the speakerphone, and is to remind
you that you have a call on hold.
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Enabling/Disabling Do Not Disturb
HINT: Should your call suddenly become one-way audio (the caller can no
longer hear you talk), hang up the phone and allow it to register with the call
agent again. Unfortunately, the caller will have to call back into the queue.
For more details on handling two calls at once, see “Switching Between Held Calls”
on page 39.
Hold-on Queuing
This feature allows you to wait for a busy outgoing line to become available. (See
“Call Back Queuing” on page 25.)
When you try to make an external call and all outgoing lines are unavailable, you
will hear a recorded announcement.
•
•
Hold for a line to become available.
When a line becomes available, the system automatically dials the
external number for you.
Hunt Groups
The Hunt Group feature allows the system to distribute calls made to a specific
"pilot" number or to any member of a defined group based on the specified hunting
order. If you have a phone with a display, you will see either the caller ID for the call
or the hunt group name, depending on how your hunt group is configured.
Your system administrator or manager should tell you if you are a member of a hunt
group, who the other members are, and what should appear on your phone’s
display, if you have a display.
Indicated Call Park
This feature allows you to use a softkey or feature button on your phone park a call
at a predefined extension. You may have more than one Indicated Call Park softkey
or button. Your service provider will tell you how they have labeled the softkey or
which button to use.
Everyone who has an appearance of the same Indicated Call Park line on their
phone will be notified on their display when anyone parks a call on that line. The
message will include the Indicated Call Park line number and the parked call’s
number (if there is enough space on the display).
If you park a call, the phone will emit a short ring after 1 minute to remind you that
the call is still parked. If you do not answer the callback, the caller will be sent to
voice mail.
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Intercom
Parking a Call
Press the Indicated Call Park softkey or button.
Retrieving a Parked Call
To retrieve a call parked using Indicated Call Park, do one of the following:
•
Press an Indicated Call Park softkey or button for the same Indicated Call
Park line that was used to park the call. (i.e., if the call was parked using
ICPark 5100, press an ICPark 5100 softkey or button on any phone to be
connected to the parked call)
•
Dial the Indicated Call Park line number from any phone. (i.e.if the call
was parked using ICPark 5100, dial 5100 from any phone to be
connected to the parked call)
Intercom
Use this feature to make and receive extension-to-extension intercom calls.
Making an Intercom Call
1.
With the 7960 MGCP off-hook, press the more soft key.
2.
Press the Intercom (Intcom) soft key.
3.
After hearing the dial tone, dial the desired 4-digit extension number.
The system identifies the call to the called party as an intercom call by playing a beep and turning on the called party’s speakerphone so that you can
begin speaking with each other immediately.
NOTE: If the called party has the Do Not Disturb feature active, or if they are already offhook, you get a busy tone when attempting to call them using the intercom
feature.
Receiving an Intercom Call
Incoming Intercom calls are announced by a brief dial-tone followed by the
intercom tones. A tone is played every 60 seconds during active intercom calls.
Notes on Intercom Calls
•
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System Telephone Features
Intercom calls are announced by a brief dial-tone followed by the intercom
tones. A tone is played every 60 seconds during active intercom calls
(except for MGCP phones).
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Joining a Meet-Me Conference
•
If the person you call has the Do Not Disturb feature active, or they are
already off-hook, you wil get a fast busy tone when attempting to call them
using the intercom feature.
•
If you use the Privacy feature (*67) to hide your identity from the person
you call, the call is converted into a regular call. If the person you call has
a display phone, Private is displayed on their display. For phones without
a display, the call rings in as any regular call.
•
If you place an Intercom call to a person you are not allowed to intercom,
your intercom attempt is converted to a regular call that rings the other
person’s phone.
Meet-Me Conference
If supported by your system, Meet-Me Conferencing provides the ability to
schedule conference calls where the moderator (who has control of the
conference) and other members (internal or external) call into the conference and
are connected at the appropriate time to carry on the conference call.
Moderators can do any of the following:
•
•
•
•
Schedule a conference
Cancel a conference
Modify a conference
List all conferences
Check with your system administrator to find out if you are authorized to schedule
Meet-Me Conferences. The default internal access number is 523, but check with
your system administrator if the default does not work for your system. If a DID
number was created for outside access, you can dial in from an external telephone
to schedule Meet-Me Conferences. Your system administrator can provide you
with the external access number.
Anyone can join Meet-Me Conferences from both internal and external telephones
by dialing the correct numbers and entering the required ID. The default internal
access number is 522, but your system may be different. Check with your system
administrator for the internal access number you should use. If you need to join a
Meet-Me Conference from outside the system, check with either the conference
moderator (the person who set up the conference) or your system administrator to
get the external access number for the Meet-Me Conference.
Joining a Meet-Me Conference
Joining a conference call is done by dialing the correct number and entering the
Moderator or Guest ID. The system provides helpful prompts when dialing in too
early or entering an incorrect ID. Only Moderators may extend a meet-me
conference call.
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Meet-Me Conference
To join a Meet-Me Conference
1.
If dialing internally, dial the Meet-Me Join number (default is 522). Otherwise,
dial the ten-digit conference access number.
You may need to press the Dial softkey to complete dialing.
2.
Enter the ID of the conference you wish to join.
•
•
3.
If you are the moderator of the conference, enter the Moderator ID.
If you are a guest, enter the Guest ID (provided by the moderator of the
conference).
Press the # key.
•
You will be prompted by the system:
“Please record your name after the tone, press the # key when you are
done.”
4.
Record your name and press the # key within 5 seconds.
If you do not complete this step within 5 seconds, you will be connected to
the conference without being identified. Within the 5 seconds, you may
press the * key to cancel the current recording and start the recording over.
•
Under normal operations, when you successfully enter the Guest or
Moderator ID and are not too early, the system will play the following
greetings to you:
•
If you are the first to join the conference:
“Your conference call is active. You are the first caller to join this
conference. Please wait for the next participant.”
•
If participants have already joined the conference:
“You are now being connected to the conference”.
•
If you are within 5 minutes before the start of the conference call:
“Your conference will start in a few minutes, please wait or call back
later.”
•
When you join the conference, if you are the third (or later) conferee to
join, the system will play your recorded name and the join tone to the
moderator and the other conference participants.
NOTE: As participants leave the conference call, a “ding” sound will alert the moderator
and all remaining participants that someone has left the conference call.
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Silencing Announcements
You may not wish to hear the repeating announcements that “you are the first
caller” or “the conference will start soon”. Dialing #2 will toggle the current
announcement with silence.
To disable the announcement or revert to the announcement, press #2.
Silence will end under the following conditions:
When...
And if...
Then
You dial #2.
N/A
You hear the
announcement that was
playing at time silence was
started
The conference
reservation state changes
from Starts Soon to Active.
You are the only caller
connected to the
conference.
You hear the First Caller
announcement.
The conference
reservation state changes
from Starts Soon to Active.
There are additional callers
connected to the
conference.
You are connected to the
conference.
The conference
reservation state changes
from Active to Ends Soon.
You are the moderator and
only caller connected to the
conference.
You hear the Ends Soon
announcement.
Another participant joins
the conference.
You were listening to the
First Caller announcement
when silence was started.
You will be connected to
the conference.
You are the moderator.
You perform any floor
control operation.
You will be prompted with
the appropriate
announcement and
connected to the
appropriate announcement
based on the conference
state.
The Start Soon
announcement was playing
when silence was started.
The moderator mutes or
unmutes you.
You will hear the Starts
Soon announcement.
The conference bridge
state changes for some
reason.
N/A
You will hear the Starts
Soon, First Caller or Ends
Soon announcement
depending on the
conference reservation
state.
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Meet-Me Conference
Dialing In Too Early
If you dial the Meet-Me Conferencing number more than five minutes prior to the
scheduled conference call time, you will hear the following message and the
system will then disconnect:
“Your conference is not scheduled to start until (time) on (day, date). Please
call back at that time.”
Entering an Incorrect ID
If you enter the wrong Guest or Moderator ID, the system informs you the
conference you wish to join could not be found and prompts you to press 1 to reenter the conference ID or press the * key to end the call.
If you pressed 1, do the following:
1.
Enter the ID of the conference you wish to join.
2.
Press the # key.
Last Caller in Conference
If all other members of the conference hang up and you remain connected to the
conference, you will hear the following announcement followed by silence.
“You are the only caller left in the conference.”
If another member of the conference re-joins the conference you will hear the
following announcement and be connected to the caller in the conference.
“You are now connected to the conference.”
Extending the Conference Duration
Five minutes prior to the end of the call, the system plays a message to the
moderator that the conference will end in five minutes. Instructions are provided to
the moderator on how to extend the conference call, if desired. The moderator can
extend the conference in increments of 5 minutes at any time during the call by
pressing *6 for as long as needed or until the next scheduled conference call.
Roll Call
During a conference call, the moderator may initiate a roll call of the participants
that have signed in by pressing *2. All conference call participants will hear:
“There are (n) people in the conference. The following people have joined
the conference. (System plays the name of each participant as recorded.)
Roll call complete.”
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Adding More Ports to an Active Meet-Me Conference
During an active conference call, the moderator may add more ports if needed. To
add more ports, do the following:
1.
Press *3. The moderator will hear:
“Please enter the number of ports you wish to add followed by the # key.”
2.
Enter the number of ports to be added, then press the # key. The system will
check the availability of the ports and report results to the moderator. For
example, the moderator wants to add six ports:
•
If all six ports are available, the moderator will hear:
“Six additional ports have been reserved for this conference.”
•
If only 5 of 6 ports are available, the moderator will hear:
“Five of six additional ports have been reserved for this conference.”
•
If no ports are available, the moderator will hear:
“We are sorry, additional ports are not available at this time.”
Dropping a Conference Call
Should it be necessary, a moderator may be drop (end) a conference call while in
progress. Reasons for dropping a conference call may include participants
becoming loud, not allowing others to talk, and lack of courtesy, among others. To
drop a conference call, press *7. All callers will be disconnected from the
conference call and the call terminated.
However, the meet-me conference reservation remains in effect and partitipants
can be invited to re-join the conference by dialing the meet-me conference number
and entering the appropriate guest ID.
Muting a Conference Call
Only the moderator of the meet-me conference call can mute (disable the ability to
speak in the conference) all parties in the meet-me conference call. The moderator
also has the ability to un-mute (restore conversation).
The Mute function is toggled from the keypad by pressing *5 to enable or disable
the mute function.
When Mute is in effect, the moderator can still speak to all members of the
conference, but members of the conference cannot heard. Also the moderator may
leave and re-join the muted conference, but will not be muted (i.e., the moderator
can still talk to conference members).
When a meet-me conference is muted, all parties in the conference hear an
announcement that the conference has been muted.
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Meet-Me Conference
Once Mute is enabled (before or during the conference call), anyone joining the
active conference will be muted as soon as they are connected to the conference
call. Callers joining the conference when mute is in effect hear an announcement
that the conference is muted after the announcement that the conference is active.
Members of the conference will hear the join tone and the caller’s name.
Locking a Conference Call
Locking a meet-me conference prevents additional callers from joining the
conference. Unlocking the conference allows additional callers to join the
conference.
The Lock function is toggled from the keypad by pressing *4 to enable or disable
the lock function.
When the moderator locksor unlocks a conference, only the moderator will hear an
announcement that the conference has been locked or unlocked.
Callers who try to join the conference when it is locked hear an announcement that
the conference is locked and they should contact the moderator for assistance.
Raising/Lowering Hands in a Conference Call
NOTE: The moderator must be using the Meet-Me Moderator Floor Control application in
the Web Portal to see and acknowledge raised hands.
If you are a member of a meet-me conference you can ask to be recognized or
respond to a moderator’s question by raising and lowering your hand - in a virtual
manner.
•
•
Press #8 to raise your hand
Press #9 to lower your hand
Raising your hand can be used to ask for permission to speak when the conference
has been muted. It can also be used if the moderator wants to poll partiticpants and
asks for a show of hands. Both guest participants and the moderator can raise/
lower their hands using these coeds.
Scheduling a Meet-Me Conference
Scheduling a conference call is done by dialing the correct number and entering
the date, time and length of the conference and number of conference members.
1.
If dialing internally, dial the Meet-Me Schedule number (default is 523).
Otherwise, dial the ten-digit conference access number.
You may need to press the Dial softkey to complete dialing.
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2.
Press 1 to schedule a conference call.
3.
Enter the two-digit year of the conference, followed by the # key.
4.
Enter the two-digit month of the conference, followed by the # key.
5.
Enter the two-digit day of the conference, followed by the # key.
The date must be within 365 days of the current date.
6.
Enter the 4-digit start time of the conference call in 24-hour format (HHMM).
All start times must be in quarter hour increments (e.g., 0800, 0815, 0830,
0845)
7.
Enter the length of the conference call in 5-minute increments, but with a
minimum of 15 minutes (e.g., 15, 20, 25, etc.) followed by the # key.
8.
Enter the number of participants (conference ports to reserve) followed by the
# key.
The system repeats your conference call settings to you as “You have
requested to reserve a conference call for (day of week, date), at (time) with
a duration of (X) minutes and (X) ports.”
9.
Press the # key if the information is correct, otherwise press 1 to re-enter the
conference call parameters.
NOTE: If you pressed # to accept the settings, the system speaks your conference call
meeting IDs including the Moderator ID, Guest ID, and the dial-in number.
Write down this information. It should also be displayed across your display
telephone.
10.
Do one of the following:
•
•
•
Press 1 to hear the information again, or
Press * to return to the Meet-Me Conference setup menu, or
Hang up.
Canceling a Meet-Me Conference
You may cancel a conference reservation at any time; however, conference
reservations are frozen 30 minutes before the start time and cannot be cancelled
after that time.
1.
If dialing internally, dial the Meet-Me Schedule number (default is 523).
Otherwise, dial the ten-digit conference access number.
You may need to press the Dial softkey to complete dialing.
2.
Press 2 to cancel a conference call.
3.
Enter the Moderator ID of the conference you wish to cancel followed by the
# key.
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Meet-Me Conference
The system confirms your decision to cancel the conference call including
speaking the scheduled day and date, time, duration and ports.
4.
Press the # key to confirm the cancellation or press the * key to return to the
Meet-Me Conference setup menu.
•
If you pressed #, the system announces that your conference reservation
has been cancelled.
•
If you pressed *, the Meet-Me Conference setup menu is played.
Modifying a Meet-Me Conference
You may modify a conference reservation at any time up to 5 minutes before the
start time. The moderator may, however, modify the conference while it is in
progress (add ports, add participants, etc.)
1.
If dialing internally, dial the Meet-Me Schedule number (default is 523).
Otherwise, dial the ten-digit conference access number.
You may need to press the Dial softkey to complete dialing.
2.
Press 3 to modify a conference call.
3.
Enter the Moderator ID that was received when the conference was
scheduled followed by the # key.
The system announces the selected conference call settings to you as “You
have selected to modify a conference call scheduled for (day), (date), at
(time) with a duration of (X) minutes and (X) ports.”
4.
Press the # key to confirm you want to modify this reservation or press * if this
is the wrong reservation and return to the conference menu.
5.
Enter the two-digit year of the conference, followed by the # key.
6.
Enter the two-digit month of the conference, followed by the # key.
7.
Enter the two-digit day of the conference, followed by the # key.
The date must be within 365 days of the current date.
8.
Enter the 4-digit start time of the conference call in 24-hour format (HHMM).
All start times must be in quarter hour increments (e.g., 0800, 0815, 0830,
0845)
9.
Enter the length of the conference call in 15-minute increments (e.g., 15, 30,
45, etc.) followed by the # key.
10.
Enter the number of participants (conference ports to reserve) followed by the
# key.
The system repeats your conference call settings to you as “You have
requested to reserve a conference call for (day of week, date), at (time) with
a duration of (X) minutes and (X) ports.”
11.
54
Press the # key if the information is correct, otherwise press 1 to re-enter the
conference call parameters.
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Getting a List of Meet-Me Conferences
Getting a List of Meet-Me Conferences
You can listen to a list of Meet-Me Conferences you have scheduled as a
moderator. you may need to do this to find the moderator ID for a conference in
case you need to modify or delete the conference or the guest ID to distribute it to
the attendees.
1.
If dialing internally, dial the Meet-Me Schedule number (default is 523).
Otherwise, dial the ten-digit conference access number.
You may need to press the Dial softkey to complete dialing.
2.
Press 4 to list all conference call reservations.
The system announces the number of conference reservations you currently
have and then announces each conference providing the day of week and
date, time, duration, ports, moderator ID and guest ID. After the last conference listing, the system informs you that there are no more conferences.
3.
The conference menu is played and you may make a selection or hang up.
MultiCall Park
This feature lets you park more than one call from your phone or pick up a specific
parked call. When parked, a call is assigned an ID number by the system. This ID
number makes Multicall Park possible. Parking a call is similar to placing a call on
hold, except that when a call is parked, you can pick up the parked call from
anywhere in the system. Once the call is parked, the line is free again.
Parking a Call
1.
Tell the caller that you are going to place them on hold.
2.
Press the more soft key until the MCPark soft key is displayed.
3.
Press the MCPark soft key. The display shows “Park number is xxxx” and a
voice prompt repeats the same information.
NOTE: Write down the Park Number because you will need to know it to retrieve this
parked call.
4.
Hang up.
Retrieving a Parked Call
NOTE: You can retrieve parked calls using any phone in the system.
1.
Pick up the handset or press the speaker button (if available).
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Music on Hold
2.
Dial the call ID number of the parked call you wish to retrieve.
3.
Speak with the parked caller.
Music on Hold
Your telephone provides crystal clear voice conversations. However, if you listen to
music on hold, you may notice that some types of music sound slightly distorted.
This is normal. The FrameMaker system has been optimized to transmit and
receive speech; music contains a variety of sounds that are considerably higher
and lower in pitch than the human voice, so some of these musical sounds are not
included in the audio signal.
Mute
Press the MUTE button to turn off the speakerphone/handset microphone during a
conversation. The MUTE button glows red when the mute feature is active. This
way, you can converse with someone else without the party on the phone hearing
the conversation. Press the MUTE button again to turn the speakerphone/handset
microphone back on. On the 7960 SCCP, the LCD displays the messages
“Microphone Mute On” or “Microphone Mute Off” for three seconds when you turn
on or off (respectively) the mute function.
Night
The Night feature lets you determine where calls will be routed based on the time
of day and day of the week. Typically this feature, in the form of a Night softkey, is
assigned to the receptionist’s or main-line attendant’s telephone (usually the
company’s main number) and is used when the attendant leaves the office and
wants the automated attendant to answer calls. You can switch to the “night” or
“after hours” mode during the day or to the “normal” or “day” mode after hours.
Table 1: “Normal” Time of Day Modes
Mode
Hours
Call Destination
Mode 1
8:00 am – 5:00 pm
Monday – Friday
Main Number
Mode 2
Any other time
Auto Attendant
NOTE: These modes are defined by the service provider and can be configured for
different time periods.
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Retrieving a Parked Call
The Night feature has three states – Normal, Temporary, or Permanent, which can
be changed by pressing the Night softkey. The following table describes the
different states.
NOTE: The Night softkey switches from the current Mode (1 or 2) to the other Mode. If
the Night softkey is pressed after 5:00 pm, Monday-Friday or on Saturday or
Sunday (while in Mode 2), then it will put the phone in Mode 1 (Day mode).
Table 2: Night Feature States
State
Normal
Temporary
Permanent
Definition
Uses the mode
appropriate to the
time-of-day and
day-of-week.
Changes the mode, but
will automatically revert
back to the Normal
state at the next change
in the time-of-day/dayof-week schedule.
Changes the mode,
but requires manual
intervention to return
to the normal state.
Example
From 8am - 5pm,
Monday - Friday,
calls ring at the
main number
(Mode 1). Any
other time, calls
are directed to the
auto-attendant
(Mode 2).
The attendant leaves
early Monday and
presses the Night
softkey once to change
to Mode 2. The system
will automatically return
to Mode 1 at 8am
Tuesday morning.
The attendant will be
out for two days and
no one will answer the
main number. The
attendant presses the
Night softkey twice,
which will direct calls
to the auto-attendant
until the Night softkey
is pressed again.
Activation
Default state, no
activation required
Press the Night softkey
once
Press the Night
softkey twice
Activation
Indication
*Night appears on the
phone display
**Night appears on
phone display
Return to
Normal
Automatic – system
action at next
scheduled mode
change.
Manual only – press
Night softkey once
Manual – press the
Night softkey twice
Return to
Normal
Indication
*Night disappears from
phone display
**Night disappears
from phone display
On-hook Dialing
You can dial a number while the handset is on-hook by doing one of the following:
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One-Touch Transfer
•
Dial the phone number on the keypad and:
•
•
•
•
•
•
•
•
•
•
on the 7960 SCCP, press the Dial softkey, or
pick up the handset, or
press the SPEAKER button, or
press a line button.
Press the desired line button and dial the number.
Press the SPEAKER button and dial the number.
Press a speed dial button.
Press the Redial softkey.
Press the Intercom (Intcom) softkey.
Press the NewCall softkey and enter a number.
NOTE: You can pick the handset up at any time to conduct a private conversation.
One-Touch Transfer
One-Touch Transfer allows you to transfer a call using predefined one-touch
transfer buttons. You can make instant, “unsupervised” transfers with this feature,
which is typically assigned to the receptionist’s telephone. The service provider
assigns either extension numbers or voice mail destinations to the buttons used for
one-touch transfers. See also “Blind Transfer” on page 25 and “Transfer” on page
80.
For example, you might have a button for John Smith (labeled J Smith) that
transfers a call to his telephone, or you might have a button labeled J Smith VM
that transfers callers directly to his voice mail.
NOTE: A One-Touch Transfer button is not the same as the Speed Dial button. You
cannot perform a one-touch transfer using a button that has been configured to
speed dial.
If you have a button for John Smith’s line on your phone and see that the lamp
associated with it is lit (telling you he is on the phone) or you know that he is out of
the office, you can ask the calling party if they want to be transferred to his voice
mail so they can leave a message.
To transfer a call using a one-touch transfer button:
58
1.
After you answer the call, inform the caller that you are transferring the call.
2.
Press more softkey until the one-touch transfer button is displayed.
3.
Press the one-touch transfer button (example: J Smith) to transfer the call.
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Assigning Your Phone Number to Your Phone
4.
Hang up.
Permanent Caller ID Block Release
If you chose to have your caller ID information blocked on all calls, this feature
allows your caller ID information to be sent for this call only.
Your caller ID may be required for some calls to be completed. If your call will not
be accepted without caller ID information you may get a message that the number
you called will not accept anonymous (no caller ID) calls. You may use this feature
to send caller ID information for that call only.
To allow your caller ID to be displayed on the phone you are calling:
1.
Press *82.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
3.
Dial the desired phone number.
The called number should either ring or be busy. You should not get the
anonymous call rejection message.
Phone Configurator
The FrameMaker system allows the system administrator to configure your phone
in the database before it is physically installed. You can then pick up the handset
and enter your phone number and password (provided by your system
administrator), and it will be assigned to your phone.
It also allows you to find out the telephone number and IP address assigned to any
telephone. Using the Configurator, you can also re-assign your phone number to
another telephone of a similar type (usually for a temporary period at another
location) and then re-assign the number to back your regular telephone set.
Assigning Your Phone Number to Your Phone
When your phone is first installed, you may need to assign your phone number to
your phone. Your administrator should provide both your phone number and a
password to allow you to do this.
NOTE: Once you have assigned your phone number to your phone, you may be required
to change your password. If not, it is recommended that you change it for security.
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Phone Configurator
To assign your phone number:
1.
Take the phone off-hook or press the Speaker button.
2.
Enter your complete telephone number and press #.
NOTE: To assign the phone to a non-DID number, enter the 10-digit main phone number,
then press *, enter the 4-digit non-DID extension, and then press #. Example:
9725551200*1201#
3.
Enter your password and press #.
4.
Hang up the phone.
5.
Wait for the phone to reboot.
6.
When your telephone indicates that it is back online, you can use the phone.
If you accidentally press more than one line button and have the Phone
Configurator active on multiple lines, finish the assignment process on one of the
lines. Any additional active calls to the Phone Configurator are on hold. When the
phone becomes active, disconnect the held call.
NOTE: On the Cisco 7940 phone, if you have the second line set to a queue or something
other than your prime line, the Phone Configurator will not be able to reassign
your phone number. It uses the second line appearance to configure the phone.
IP Address/Phone Number Announcement
The IP address and phone number announcement feature of the Phone
Configurator function allows dialing an extension to hear the IP address or phone
number of the phone. This is especially useful in conference rooms with analog
speaker phones or at other locations with an analog phone where the phone
number is unknown.
•
•
To hear the phone number, dial 585.
To hear the IP address assigned to a phone, dial 586.
NOTE: These access codes are the default access codes for the system and your access
codes may be different. Check with the system administrator for the correct
access codes if the default codes do not work.
Changing the Extension Number
The extension number assigned to a phone may be changed using Phone
Configurator. To change the extension number, dial 588 and follow the instructions.
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Unassigning the Extension Number
NOTE: The 588 access code is the default for the system and your access code may be
different. Check with the system administrator for the correct access code if the
default code does not work.
Unassigning the Extension Number
You can unassign your number from your phone by dialing 589, entering your
complete phone number, and phone password.
NOTE: The 589 access code is the default for the system and your access code may be
different. Check with the system administrator for the correct access code if the
default code does not work.
Priority Call
The Priority Call feature allows you to define numbers that will ring at your
telephone with a special ring that tells you this is an important call. To use this
feature, you manage a list of telephone numbers (internal or external) that cause
the priority ring to sound when a call with that caller ID appears at your telephone.
Priority Call is managed through a menu of commands activated by pressing digits
on the keypad. The commands are:
•
•
•
•
1 - Enable/disable feature
2 - Add members
3 - List members
4 - Delete members
The display area on your telephone will show the options for each menu level. For
example, if you press 4 to delete a number, the display will show:
“1=Del Num, 2=List, 3=Del All, *=Menu”.
Enabling/Disabling Priority Call
The T6000 system allows you to turn the Priority Call feature on and off (i.e., set
the feature not to use the priority ring). Disabling (turning off) the feature does not
delete your list of callers assigned to receive the priority ring.
1.
Press *61.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
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Priority Call
A voice prompt tells you whether Priority Call is enabled or disabled and
then gives the menu choices.
3.
Press 1 to enable Priority Call if it is disabled or to disable the feature if it is
enabled.
4.
Hang up.
Adding Members to the Priority Call List
1.
Press *61.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Priority Call is enabled or disabled and
then gives the menu choices.
3.
Press 2 to add telephone numbers to the list of members who will trigger the
priority ring.
4.
Enter the number with no spaces, dashes or special characters followed by
the # key.
5.
Press # to save the entry (add it to your list) or press * to cancel the entry,
6.
Select a menu item or hang up.
Listing Priority Call Members
1.
Press *61.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Priority Call is enabled or disabled and
then gives the menu choices.
3.
Press 3 to hear the list of telephone numbers which will trigger the priority
ring.
4.
Press # to hear the next number or press * to return to the Priority Call menu.
As long as you press # for the next number, the system will scroll through
the list of member numbers, starting over with the first number after the last
number is spoken.
5.
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Repeat the previous two steps until you have heard as many of the numbers
as you want.
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Deleting Priority Call Members
6.
Press * to return to the Priority Call menu when you are finished listening to
member numbers.
Deleting Priority Call Members
1.
Press *61.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Priority Call is enabled or disabled and
then gives the menu choices.
3.
Press 4 to delete telephone numbers from the list of members who will trigger
the priority ring.
The voice prompt provides options for deleting members including:
4.
•
Press 1 if you know the number to delete;
(see Step 3)
•
Press 2 for a list of numbers;
(see Step 8)
•
Press 3 to delete all numbers;
(see Step 13)
•
Press * to return to the Priority Call menu.
Press 1 to remove a specific number.
You are prompted to enter the number to delete followed by the # key.
5.
Enter the number with no spaces, dashes or special characters.
6.
Press the # key.
The voice prompt speaks the number you just entered and you are
prompted to press # to save the entry (delete it from your list) or press * to
cancel the entry,
7.
Press # or *.
You are returned to the Priority Call menu.
8.
Select a menu item or hang up.
9.
Press 2 to hear the list of numbers and have the option to delete them as you
go through the list.
The voice prompt announces the list, speaks the first number and prompts
you to press 1 to delete it, # to hear the next number or * to return to the Priority Call menu.
10.
Press # until you find the number you wish to delete.
11.
Press 1 to delete the number.
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Queue/ACD (Automatic Call Distribution)
You are prompted to press 1 to delete it, # to hear the next number or * to
return to the Priority Call menu.
NOTE: If you press 1 to delete the number, it is deleted immediately and the next number
in the list is announced.
12.
Repeat the previous two steps until you have found and deleted as many of
the numbers as you want.
13.
Press * to return to the Priority Call menu or hang up.
14.
Press 3 to immediately delete all member numbers.
The voice prompt announces that all phone numbers have been removed
from the list and you are returned to the Priority Call menu.
15.
Select a menu item or hang up.
Queue/ACD (Automatic Call Distribution)
The Automatic Call Distribution (ACD) queuing feature allows the T6000 system to
distribute incoming calls arriving at the pilot number to a defined group of phones.
You will have one or more feature buttons on your telephone assigned as queue
lines, depending on how many ACD groups you belong to.
Finding Your Queues
The queue name is visible on the phone when you are logged out of the queue. It
is not visible when you are logged into the queue.
When you are logged out of the queue, the name is displayed next to the line button
to which the queue is assigned. The names of the queues assigned to the phone
will also appear at the bottom of the display just above the soft key labels and the
name will be preceded by a star (’).
Logging Into/Out of Queues
You may log into multiple queues simultaneously by pressing the queue button for
each queue for which you wish to be active.
Press the button associated with the queue you want to be logged into.The name
of the queue will no longer be displayed next to the line button on the LCD.
Answering Calls from Queues
When a call from the queue is distributed to your phone, the phone will ring. You
MUST press the queue button to answer calls from the ACD queue. Otherwise, you
will activate your prime line and hear dial tone.
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Viewing Calls-in-queue Information
NOTE: You must be logged into a queue before calls from the queue will ring at your
telephone.
Viewing Calls-in-queue Information
If the Display Queue Status feature has been activated for your phone, you will be
able to see the number of unanswered calls currently in queue for the displayed
queue. The information display format is
<queue name>=<number of unanswered calls in queue>
For example, “Pubs=2” would mean there are two calls waiting in the queue named
Pubs.
If you have been provided with queue status display from multiple queues, your
phone will show the calls-in-queue status for the queue which most recently
received a call.
Privacy Guard
Privacy Guard is a call screening service that works with Caller ID to identify all
incoming calls that have no Caller ID, such as calls that are Anonymous,
Unavailable, Out-of-Area, or Private. It forces callers to identify themselves by
entering an access code or recording their name in order to complete the call. You
will know who is calling and have four options for handling the call.
Access Codes
Privacy Guard provides the ability to create two kinds of access codes that you can
give to family members, friends or business associates to allow them to identify
themselves if they call and their caller ID is not available. You decide who gets
which code.
For phones with a display, access codes are shown on the display as shown:
Privacy Guard (<access code>)
The Access Code is a 3-digit code that, when required, is entered followed by the
# key. There is only one Access Code.
The Selective Caller List is a list of up to ten codes. Each code must be 10-digits.
When required, a caller enters the code followed by the # key.
NOTE: When creating the codes for the Selective Caller List, you want codes that are
easy for the caller to remember and use. If the code will be used for an individual,
you might want to use the phone number most commonly used by that person. If it
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Privacy Guard
is for a group of people or a business, use a number that will be easy for them to
use and you to recognize, such as a main business number.
Caller Actions
When Privacy Guard is enabled, calls that do not have any Caller ID information
are automatically answered and the caller hears an announcement followed by a
series of prompts.
The announcement explains you do not accept unidentified calls and that their
Caller ID information was not received. They are instructed to do one of the
following:
•
•
Press 1 to enter an access code.
Press 2 to record their name so that the call can be announced, .
If they enter anything other than the menu options, they will be prompted two more
times to enter a valid menu option. If they do not select a valid option in the allowed
time, the call is dropped.
Entering an Access Code
If a caller presses 1, they are asked to enter an access code, which can be either
the Access Code or one of the codes in the Selective Call List, followed by the #
key. A prompt tells them to wait while the call is completed.
If an invalid access code is entered, the caller will be prompted two more times to
enter a valid access code. If they do not enter a valid access in the allowed time,
the call is dropped.
Recording a Name
If a caller presses 2, they are asked to record either their name or their company
name and press the # key. After playing the beep, the system will record up to 5
seconds.
When the user presses # or the recording time ends, a prompt tells them to wait
while the call is completed.
The system records whatever is spoken during the 5 seconds, which can be either
the caller’s name or silence. If the caller does not record a name, no name will be
spoken when you answer the call.
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Answering a Privacy Guard Call
Answering a Privacy Guard Call
Once a caller has entered an access code or recorded their name, the call will ring
on your phone. If you have a display and receive caller ID information, you will see
“From Privacy Guard” on the display. If the caller entered an access code, the
access code digits will be displayed also.
If the caller entered an access code, your telephone rings normally and you are
connected to the caller when you answer the call.
If the caller recorded their name, your telephone rings with a priority ring. When you
answer the call, a prompt is played that announces the call and offers the following
options:
•
•
•
Press 1 to answer the call.
Press 2 to play an announcement to the caller that you are unavailable.
Press 3 to transfer the caller to voice mail.
NOTE: Option 3 will be available if you have a voice mail button on your telephone for
your voice mail mailbox or for another voice mail mailbox, such as the main
number (attendant phone) or another person’s mailbox (executive assistant
phone). However, if you do not have your own mailbox and choose this option,
you will get reorder (fast busy). If you do not have a voice mail button on your
phone, this option is not available.
•
Press 4 to deliver a message that you do not accept sales or soliciation
calls and you are not to be called again.
If you enter anything other than the available menu options, you will be prompted
two more times to enter a valid menu option. If you do not select a valid option in
the allowed time or if you hang up without making a choice, the system plays the
announcement that you are unavailable and disconnects the call.
Enabling/Disabling Privacy Guard
The T6000 system allows you to turn the Privacy Guard feature on and off (i.e.,
decide when calls without Caller ID information will be screened). Disabling
(turning off) the feature does not delete any access codes already entered for the
feature.
1.
Press *88 on the telephone keypad.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
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Privacy Guard
A voice prompt tells you whether Privacy Guard is enabled or disabled and
then gives the menu choices.
3.
Press 1 to enable Privacy Guard if it is disabled or to disable the feature if it
is enabled.
4.
Choose another option or hang up.
Managing the Access Code
Your 3-digit Access Code is managed using the keypad on your telephone. You can
change the code at any time and can listen to your chosen number if you forget
what you set.
Changing the Access Code
1.
Press *88 on the telephone keypad.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Privacy Guard is enabled or disabled and
then gives the menu choices.
3.
Press 2 to set or change the 3-digit Access Code.
4.
Enter the Access Code by pressing the desired digit keys on the telephone
keypad.
5.
Press # to save the entry or * to exit without saving.
6.
Select a menu item or hang up.
Listening to Access Code
1.
Press *88 on the telephone keypad.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Privacy Guard is enabled or disabled and
then gives the menu choices.
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3.
Press 3 to hear the 3-digit Access Code.
4.
Listen to the Access Code.
5.
Select a menu item or hang up.
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Managing the Selective Caller List
Managing the Selective Caller List
Your 10-digit Selective Call List access codes are managed using the keypad on
your telephone. You can change the codes at any time and can listen to the
numbers you have programmed. You can delete numbers from the list which will
end their ability to call you, change the numbers, or to remove an old or no longer
used number so you can add new numbers.
Adding to the List
1.
Press *88 on the telephone keypad.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Privacy Guard is enabled or disabled and
then gives the menu choices.
3.
Press 4 to add numbers to the Selective Call List.
4.
Enter the number by pressing the desired digit keys on the telephone keypad.
5.
Press # to save the entry or * to exit without saving.
6.
Select a menu item or hang up.
NOTE: If you try to add a number when you already have 10 numbers, a prompt tells you
the list is full, no more numbers can be added and that a number must be deleted
to add a new number.
Listening to the List
1.
Press *88 on the telephone keypad.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Privacy Guard is enabled or disabled and
then gives the menu choices.
3.
Press 5 to hear the numbers in the Selective Call List.
4.
The first number in the Selective Call List is played.
5.
Press # to hear the next number.
Continue pressing # until you have heard all the numbers. When you reach
the end of the list, the system will take you back to the beginning of the list.
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Privacy Guard
6.
When you are done listening to numbers, press * to return to the main menu.
7.
Select a menu item or hang up.
Deleting from the List
1.
Press *88 on the telephone keypad.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Privacy Guard is enabled or disabled and
then gives the menu choices.
3.
Press 6 to delete the numbers in the Selective Call List.
4.
Select from the available options:
•
•
•
•
5.
If you know the phone number you wish to delete, press 1.
To hear a list of numbers to delete, press 2.
To delete all numbers, press 3,
To return to the main menu, press the * key
If you pressed 1, do the following:
a. Enter the number to remove.
b. Press # to remove or press * to cancel (return to the main menu).
c. If you pressed #, the system repeats the number you entered.
d. Press # to delete the entry or * to exit without saving.
e. Select a menu item or hang up.
6.
If you pressed 2, do the following:
a. The first number in the Selective Call List is played.
b. Press 1 to delete the number or # to hear the next number.
c. Repeat these steps until you are finished deleting numbers.
d. Press * to exit.
e. Select a menu item or hang up.
7.
If you pressed 3, all numbers in the list are immediately deleted and you
return to the main menu.
CAUTION
There is no confirmation for deleting all numbers in the Selective Call List.
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…using the Phone
As soon as you press 3 all numbers are deleted. Be very sure this is what
you want to do before pressing 3.
8.
Select a menu item or hang up.
Redial
This feature lets you redial the last number (internal or external) that you dialed.
…using the Phone
1.
Press the Redial soft key (There is no need to select a line or dial the outside
line access code.)
2.
Speak to the called party.
…using Star Codes
1.
Dial *07.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
3.
Speak to the called party.
Remote Access to Call Forwarding
This feature allows you to call a DID number from any telephone and set, change
or cancel the destination phone number that is the forwarding target for all incoming
calls to your telephone. Contact your system administrator for the DID number to
call to make use of this feature.
Setting or Changing Remote Forwarding
1.
Dial the DID number for Remote Access to Call Forwarding.
(If calling from an internal business phone, dial 9 first.)
A voice prompt leads you through the remaining steps.
2.
Enter the complete phone number of your IP phone, followed by the # key.
EXAMPLE: 9723353421# or 9723352100*2001# for Non-DID numbers.
3.
Enter the phone’s password, followed by the # key
If you have your phone forwarded to another phone, your current forwarding
number is announced.
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Remote Phone
4.
Enter the new forwarding number followed by the # key. Enter the number as
if you were dialing it, including the area code if necessary.
You hear an announcement that the forwarding number has been changed
and the call is idled.
Canceling Remote Forwarding
1.
Dial the DID number for Remote Access to Call Forwarding.
(If calling from an internal business phone, dial 9 first.)
A voice prompt leads you through the remaining steps.
2.
Enter the complete phone number you want to access, followed by the # key.
EXAMPLE: 9723353421# or 9723352100*2001# for Non-DID numbers.
3.
Enter the phone’s password, followed by the # key
If you have your phone forwarded to another phone, your current forwarding
number is announced.
4.
Do one of the following:
•
Press # to cancel remote forwarding
You hear an announcement that the forwarding number has been changed
and the call is idled.
or
•
Hang up without pressing any keys to quit the canceling operation.
Remote Phone
The Remote Phone feature provides the capability to set up a remote phone to act
as if it were your VoIP phone. Instead of placing and receiving calls from your VoIP
phone, calls are made and answered from the Remote Phone.
For example, if you configure your cell phone to be your remote phone, all calls
coming into your VoIP phone would ring at your desk and on your cell phone
simultaneously.
For this feature to be available, a Remote button must be provided on your VoIP
phone by your service provider. However, the VoIP phone does not have to be in
service for the Remote Phone feature to be operational.
WARNING
If you dial an emergency number (such as 911) from the remote phone
while it is in remote mode (the phone will be playing on-hold music),
an announcement tells you that number is not allowed from Remote
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Dial-in Setup of Remote Phone
Phone and advises you to hang up the phone and try again. Until you
hang up the phone and disconnect from the Remote Phone feature,
you will receive the announcement.
There are two ways to enable the Remote Phone feature:
•
•
by dialing a special DID number, or
through the Web Portal under Options > Remote
Dial-in Setup of Remote Phone
To set up a remote phone by dialing in, you must call using the remote phone where
your VoIP phone calls will be forwarded.
1.
From the remote phone (example, your cell phone or a hotel phone), dial the
Remote Phone access DID number.
Your service provider should have provided this number to you.
2.
Enter the phone number of your VoIP phone followed by the pound sign (#).
EXAMPLE: 9723353421# or 9723352100*2001# for Non-DID numbers.
3.
Enter the password for your VoIP phone followed by #.
4.
DO NOT hang up the destination phone. Leave it off-hook.
5.
If a call comes in, press star (*) to answer the call.
6.
Disconnect from a call by pressing “###”, which will leave the Remote Phone
active (you will hear hold music playing).
NOTE: Be aware that if you are using a cell phone, the phone is still in an active call.
Deactivating Dial-up Remote Phone
If you hang up the remote phone, it will disconnect the call and deactivate the
Remote Phone mode.
Web Portal Setup of Remote Phone
The remote phone feature can be activated via the Web Portal by selecting
Options > Remote. You must check the box labeled Enable Remote User, then
enter the phone number of the remote phone (for example, a cell phone or hotel
phone number).
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Remote Phone
From the Web Portal, you can check a box to Enable Remote Caller ID. When
checked, the caller’s Caller ID will display on your remote phone display (if it has
one). When unchecked, your IP phone number will be displayed. This way, when
you see your own VoIP phone number on the Caller ID, you will know that it is an
incoming remote call.
You can also set the number of seconds the phone will ring unanswered before the
call is redirected to voice mail or other destination.
CAUTION
If you are engaged in a remote phone call, and you change the Remote
Phone number through the Web Portal, when you click “Save”, it will
disconnect your current remote phone call.
In the Web Portal, when the Auto Enable When Phone OOS checkbox is
checked, the system will automatically enable Remote Phone and route calls to the
Remote Phone number when the phone is out of service. The Remote Phone
feature will not be auto-enabled until a call arrives after the phone has been
declared out of service. If a call arrives at the phone before the Call Agent has
determined the phone is out of service, the Call Agent will send the call to the No
Answer destination. As soon as the Call Agent determines the phone is out of
service, the Remote Phone feature will be automatically enabled and all further
calls will be sent to the Remote Phone number.
When the phone with Auto Enable When Phone OOS checked returns to service
after the outage, Remote Phone is not disabled. Both the phone and Remote
Phone will ring for each incoming call. The user must disable remote mode using
the Web Portal or by pressing the Remote button on the phone.
Deactivating Remote Phone via Web Portal
To completely deactivate the Remote Phone mode, you must uncheck the Enable
Remote User checkbox on the Web Portal or press the Remote button on your
VoIP phone.
If you just hang up the remote phone, it will disconnect the call, but Remote Phone
mode will still be enabled. The next call coming in to your VoIP phone will ring the
remote phone.
Feature Interaction: Remote Phone with Find-Me
The Remote Phone mode works in conjunction with the Find-Me function that will
transfer the call to each phone you have listed in your Find-Me list. When your
VoIP phone is in Remote Phone mode, and you have Find-Me set up, first the call
will try ringing the remote phone. If it is not answered, the Find-Me function takes
over and will try the next numbers in your Find-Me list.
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Enabling/Disabling Selective Call Forward
If you set up Remote Phone from the Web Portal, and you do not answer so FindMe takes over, then Remote Phone mode will remain enabled and the next call
coming in will also ring the remote phone.
Selective Call Forward
Selective Call Forward allows you to program your phone to send calls from a list
of telephone numbers to another telephone number. All calls from phones on the
list go to the same destination, which can be changed at any time.
To use this feature, you designate the forward destination and manage a list of
telephone numbers (internal or external) that are forwarded to that number when a
call with that caller ID appears at your telephone.
Selective Call Forward is managed through a menu of commands activated by
pressing digits on the phone keypad. The commands are:
•
•
•
•
•
•
1 - Enable/disable feature
2 - Enter the forward (destination) number
3 - ID (forward destination number)
4 - Add members (to list to be forwarded)
5 - List members (of list to be forwarded)
6 - Delete members (from list to be forwarded)
The display on your telephone will show the options for each menu level. For
example, if you press 6 to delete a number, the display will show:
“1=Num, 2=List, 3=Del All, *=Main Menu”.
Enabling/Disabling Selective Call Forward
The FrameMaker system allows you to turn the Selective Call Forward feature on
and off (i.e., decide when calls from your list will be forwarded and when they will
ring at your telephone as usual). Disabling (turning off) the feature does not delete
the list of callers assigned for forwarding.
1.
Press *63 or *83.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.
3.
Press 1 to enable Selective Call Forward if it is disabled or to disable the
feature if it is enabled.
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Selective Call Forward
4.
Hang up.
Entering the Forwarding Destination Number
1.
Press *63 or *83.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.
3.
Press 2 to enter the forwarding number (destination for forwarded calls).
4.
Enter the forwarding number followed by the # key
5.
Press # to save the entry (add it to your list), or press * to cancel the entry,
6.
Select another menu item or hang up.
Identifying the Forwarding Destination Number
1.
Press *63 or *83.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.
3.
Press 3 to hear the forwarding number (destination for forwarded calls).
The voice prompt tells you the forwarding number and you are returned to
the Selective Call Forward menu.
Adding Forwarded Phone Numbers
1.
Press *63 or *83.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.
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Listing Forwarded Phone Numbers
3.
Press 4 to add telephone numbers to the list of members who will be
forwarded.
4.
Enter the number with no spaces, dashes or special characters, followed by
the # key.
5.
Press # to save the entry (add it to your list) or press * to cancel the entry,
6.
Select another menu item or hang up.
Listing Forwarded Phone Numbers
1.
Press *63 or *83.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.
3.
Press 5 to list telephone numbers of members who will be forwarded.
4.
Press # to hear the next number or press * to return to the Selective Call
Forward menu.
As long as you press # for the next number, the system will scroll through
the list of member numbers, starting over with the first number after the last
number is spoken.
5.
Repeat the previous two steps until you have heard as many of the numbers
as you want.
6.
Press * to return to the Selective Call Forward menu when you are finished
listening to member numbers.
7.
Select another menu item or hang up.
Deleting Forwarded Phone Numbers
1.
Press *63 or *83.
NOTE: On the 7960 MGCP phone, you may skip the next step.
2.
Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.
3.
Press 6 to delete telephone numbers from the list of numbers which will be
forwarded.
4.
The voice prompt provides options for deleting members including:
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Speaker
•
Press 1 if you know the number to delete;
(see Step 4)
•
Press 2 for a list of numbers;
(see Step 8)
•
Press 3 to delete all numbers;
(see Step 14)
•
Press * to return to the Selective Call Forward menu.
5.
Press 1 to remove a specific number.
6.
Enter the number with no spaces, dashes or special characters, followed by
the # key.
7.
Press # to save the entry (delete it from your list), or press * to cancel the
entry,
8.
Select another menu item or hang up.
9.
Press 2 to hear the list of number and have the option to delete them as you
go through the list.
The voice prompt announces the list, speaks the first number and prompts
you to press 1 to delete it, # to hear the next number or * to return to the
Selective Call Forward menu.
10.
Press # until you find the number you wish to delete.
11.
Press 1 to delete the number.
The number is deleted immediately and the next number in the list is
announced.
12.
Press 1 to delete it, # to hear the next number or * to return to the Selective
Call Forward menu.
13.
Repeat the previous three steps until you have found and deleted as many of
the numbers as you want.
14.
Press * to return to the Selective Call Forward menu or hang up.
15.
Press 3 to immediately delete all member numbers.
The voice prompt announces that all phone numbers have been removed
from the list and you are returned to the Selective Call Forward menu.
16.
Select another menu item or hang up.
Speaker
Press the SPEAKER button to turn on your speakerphone to select your default
prime line or to hang up the phone during a speakerphone conversation.
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Programming a Speed Dial Button
Speed Dial
This feature allows you have a favorite phone number associated with a button and
then dial the number by pressing the button.
Programming a Speed Dial Button
Follow these steps:
1.
Press 544 (or the code provided by your system administrator) or 74* on the
keypad.
2.
A voice prompt leads you through the remaining steps.
Press the Dial softkey, or line or SPEAKER button, or pickup the handset.
3.
Press the speed dial button on the telephone you wish to program.
4.
Enter the internal or external telephone number on the keypad followed by
the pound # key.
If the speed dial number is an external number, be sure to enter the area
code if required.
5.
Do one of the following:
•
•
6.
Press # to save the speed dial number and hang up, or
Press * to cancel and return to the main menu
Make another selection from the main menu or hang up.
Using a Speed Dial Button
Press the speed dial button on the telephone.
Identifying the Number Assigned to a Speed Dial Button
Choose one of the following bulleted methods:
•
Press the speed dial number.
This identifies the number by dialing it.
•
The number is displayed next to the button on the display.
The tag can be titled anything and doesn’t necessarily reflect the most
recent speed dial number. To double check the accuracy of the tag, you may
want to follow one of these other procedures.
Modifying a Speed Dial Number
From the phone, repeat the procedure for programming a speed dial number.
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Transfer
Deleting a Speed Dial Number
From the phone, you can remove the phone number from a Speed Dial button by
repeating the procedure for programming the button. When prompted to enter the
number to dial, press the # key for the number, then press the # key again.
Transfer
Use this feature to transfer a call to another number. See also “Blind Transfer” on
page 25 and “One-Touch Transfer” on page 58.
1.
Tell the calling party you will transfer the call, then press the more soft key.
2.
Press the transfer (Trnsfr) soft key.
The call is placed on hold and you hear a dial tone.
80
3.
Dial the number to which you want to transfer the call.
4.
Do one of the following:
If
Then
And If
Called Party
Answers
Inform them
of transfer
They accept
N/A
Hang up
and let call
transfer
N/A
Called Party
Answers
Inform them
of transfer
They DO
NOT accept
Both calls
are on the
same line
button
Use the
scroll button
to select the
original call
Press the
Resume
softkey
Called Party
Answers
Inform them
of transfer
They DO
NOT accept
The calls
are on
different line
buttons
Select the
other line
button and
use the
scroll button
to select the
original call
Press the
Resume
softkey
Called Party
Does Not
Answer
N/A
Caller does
not wish to
leave voice
mail
Both calls
are on the
same line
button
Use the
scroll button
to select the
other line
Press the
Resume
softkey
Called Party
Does Not
Answer
N/A
Caller does
not wish to
leave voice
mail
The calls
are on
different line
butons
Select the
other line
buton and
use the
scroll button
to select the
original call
Press the
Resume
softkey
System Telephone Features
And If
Then
And Then
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Deleting a Speed Dial Number
If
Then
Called Party
Does Not
Answer
Hang up
and let the
call transfer
to the called
party’s
voice mail
And If
N/A
And If
N/A
Then
N/A
And Then
N/A
CAUTION
Pressing the EndCall soft key will hang up both parties (the calling and the
called).
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Transfer
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Voice Mail Features (Default Menu)
4
You can access the voice mail system on your phone by dialing *09 or by pressing
the Voice Mail button.
System settings determine the number (and length) of voice mail messages that
are stored in your voice mailbox. If supported by your system, callers can press “0”
while they are “in” your mailbox to transfer to your main number or operator.
The voice mail system also provides both personal and group distribution lists
which let you send a voice mail to a defined group of people as easily as sending
a voice mail to a single user. Combining the ability to compose a voice mail
message before sending it with a distribution list, you can easily create and send a
voice mail message to multiple users or lists.
NOTE: The voice mail system can only save a certain number messages as configured
by your service provider. If the maxium number of messages is reached and you
receive a new voice mail message, it will not be stored. You must delete some old
voice mail messages to receive any more.
Menus and Commands
The following commands allow you to access your voice mail system.
Table 3: Voice Mail Main Menu
Access Code
Function
1
Play inbox messages
2
Play saved messages
3
Change password
4
Playback personal greetings (for options see “Voice Mail Personal
Greeting List” on page 85)
5
Record personal greetings (for options see “Voice Mail Personal
Greeting List” on page 85)
6
Access personal distribution groups (for options see “Voice Mail
Distribution List” on page 85)
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Voice Mail Features (Default Menu)
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Menus and Commands
Table 3: Voice Mail Main Menu
Access Code
Function
7
Compose a message (for options see “Voice Mail Compose List”
on page 85)
8
Manage custom operator number (Not supported for stand-alone
mailboxes.) [for options see “Voice Mail Custom Operator (Zero
Out) List” on page 86)
* (star)
Exit the voice mail system
#
• When pressed while message header is playing, goes to directly
to the message.
• When pressed while message is playing, skips to the next
message.
Table 4: Voicemail Message Controls
Before Mail
Message
Feature
After Mail
Message
During Mail
Message
Rewind
NA
NA
7
Rewind to beginning
NA
NA
77
Next message
8
8
#
Forward message
6
6
6
Reply message
2
2
2
Dial Back Originator
3
3
3
Replay message
7
7
NA
Delete
4
4
4
Save
5
5
5
Pause/Unpause Play
NA
NA
8
Fast Forward
NA
NA
9
Fast Forward to the End
NA
NA
99
Skip to Previous Menu
Options
*
*
*
NOTE: If you are listening to the introductory message and you press *, you will exit from
voice mail.
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Table 5: Voice Mail Personal Greeting List
Access Code
Function
1
No Answer greeting
2
Do Not Disturb greeting
3
Busy greeting
4
Name greeting
5
Replace personal greetings with default greetings
* (star)
Return to main voice mail menu
Table 6: Voice Mail Distribution List
Access Code
Function
1
Hear a list of all distribution groups
2
Edit a distribution group
1 - list of members
2 - add a member
3 - delete a member
4 - hear the group name
5 - change the name
* - return to the previous menu
3
Create a distribution group
4
Delete a distribution group
* (star)
Return to main voice mail menu
Table 7: Voice Mail Compose List
Access Code
Function
1
Send message
2
Change message (re-record)
3
Review message (listen to recorded message)
4
Set message options (for options see “Voice Mail Message
Options List” on page 86)
* (star)
Return to main voice mail menu
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Voice Mail Features (Default Menu)
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Accessing Your Voice Mail
Table 8: Voice Mail Message Options List
Access Code
Function
1
Marks message as Urgent
2
Marks message as Private (it cannot be forwarded).
3
Requests Return Receipt - you are notified recipient as accessed
the message
9
Clears all options
* (star)
Return to main voice mail menu
NOTE: Occassionally a return receipt may be returned without the recipient hearing the
message if your message is the first new message and the recipient hangs up or
skips to the next message before listening to the message.
NOTE: Selecting any of the numbered options immediately returns to the Voice Mail
Compose List. This is also true for callers leaving voice mail who select options
after leaving their voice mail.
Table 9: Voice Mail Custom Operator (Zero Out) List
Access Code
Function
1
Change number of custom operator (zero out target)
2
Restore default number of custom operator (zero out target)
* (star)
Return to main voice mail menu
Accessing Your Voice Mail
You can access your voice mailbox from several different sources:
•
•
•
•
Your phone
Any other internal phone
Any touchtone phone outside your office.
The email program on your PC (password required)
…from your phone
1.
86
Press the messages button or dial *09 to access your voice mail system.
Voice Mail Features (Default Menu)
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…from any other internal phone
2.
If you dialed *09, press the Dial soft key or line or speaker button or pickup
the handset.
3.
Enter your password (if required).
If you have new voice mail, the messages are identified and played. Otherwise, you will be prompted with choices to play your inbox messages, play
your saved messages, change your password, playback your greetings,
record new greetings, or exit the voice mail system.
4.
Press the corresponding digit on your phone to select the desired voice mail
function.
…from any other internal phone
1.
Dial 555 (or the code provided by your system administrator).
NOTE: Some phones may require a # after the dialed digits in order to dial the number. If
you do not hear the greeting immediately after dialing the last digit. Press # to
complete dialing.
You hear a welcome greeting and are prompted to enter your extension
number.
2.
Enter your extension number. You are prompted to enter your password.
3.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system.
4.
Press the corresponding digit on your phone to select the desired voice mail
function.
…from any outside touchtone phone
Dialing Main Number
1.
Dial your main telephone number for the Auto Attendant feature and press
555 (or the code provided by your system administrator).
You hear a welcome greeting and are prompted to enter your extension
number.
NOTE: If your system is set up for direct voice mail access, dial the telephone number
you have been given for voice mail system access by your system administrator.
2.
Enter your extension number.
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Voice Mail Features (Default Menu)
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Accessing Your Voice Mail
3.
You will be prompted to enter your password.
4.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system.
5.
Press the corresponding digit on your phone to select the desired voice mail
function.
NOTE: Pressing the * key from the main voice mail menu will send you to the main autoattendant menu. You may then dial extension numbers to reach internal parties or
access any other feature available from the auto attendant.
Dialing Your Telephone
1.
Call your telephone number.
NOTE: You must be able to dial your number directly from outside the system to use this
method.
2.
Wait for your phone to forward to your voice mail mailbox.
3.
Press the * key.
4.
You will be prompted to enter your password.
5.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system.
6.
Press the corresponding digit on your phone to select the desired voice mail
function.
NOTE: Pressing the * key from the main voice mail menu will send you to the main autoattendant menu. You may then dial extension numbers to reach internal parties or
access any other feature available from the auto attendant.
…from the email program on your PC
1.
88
Open your email reader.
Voice Mail Features (Default Menu)
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Rewind/Fast Forward
2.
Open the email message containing the voice mail.
3.
Open the attachment in the email message.
•
4.
Your default media player will open.
•
5.
If this is the first time you have opened a voice mail in your email
application, you will be asked to associate the file type to the media player
you wish to use to listen to the voice mail file type.
If you get an error message, the voice mail has not been recorded in a
compatible file format and cannot be played.
Select “open the file” on the dialog box that appears to play the message
The voice mail message plays concurrently with any audio (such as music
CDs or streaming music) coming from your speakers. Stop or mute other
features before playing the voice mail message to increase the clarity of the
message. DO NOT mute the other applications by clicking on the speaker in
the Windows System Tray since this will mute the speakers for all sources,
including the voice mail you are trying to play. Also remember to check the
volume level on your speakers before playing any voice mail messages.
6.
Close the media player when you are finished listening to voice mails.
Using Controls While Playing Messages
The system provides you with message control options as described in the
following sections.
Rewind/Fast Forward
While listening to a message follow these steps:
•
•
•
Press 7 to skip back in 5 second increments.
Press 9 to skip forward in 5 second increments.
Repeat the process to further rewind or fast forward.
Rewind to the Beginning of a Message
If you want to return to the beginning of the message:
•
Press 77.
Fast Forward to the End of a Message
If you want to forward to the end of a message:
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Voice Mail Features (Default Menu)
89
Composing Messages before Sending
•
Press 99.
Pause Play of a Message
To pause play of a message or to resume play of a paused message:
•
Press 8.
Composing Messages before Sending
The compose feature of the voice mail system allows you to record a message and
review or change it before sending it to any number of users or distribution groups.
You first enter the extensions and distribution group numbers of the recipients and
then record and send your message.
Compose and Send a Message
1.
Access the voice mail system.
2.
Press 7 to select compose a message.
3.
Enter the phone numbers or group numbers of those persons you want to
receive the message followed by the # key.
4.
When you are finished, press # again to complete your mailing list.
5.
Record your message after the tone and press # when finished.
6.
You are prompted to perform one of the following:
•
•
•
•
•
7.
8.
Press 2 to change
Press 3 to review (your message is played back to you)
Press 4 to set message options
Press * to return to the voice mail main menu
Press a number to act on your message.
•
•
If you pressed 1, your message is sent and voice mail disconnects.
•
If you pressed 3, your message is played back to you and you are then
prompted to perform an action from the previous list.
•
If you pressed 4, go to step 8.
If you pressed 2, your are returned to the prompt to record your message.
Record again and follow the prompts.
Press a number to set any message delivery options.
•
•
•
90
Press 1 to send
Press 1 to mark the message as urgent
Press 2 to mark the message as private
Press 3 to mark the message as return receipt requested (you want to be
notified when the recipient access the message)
Voice Mail Features (Default Menu)
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Marking a Message as Urgent
•
•
Press 4 to clear message options
Press * to return to the voice mail main menu
9.
If you pressed any key from 1 -4, you are returned to the Compose Message
menu (step 6).
10.
Repeat steps 6 - 8 until you press 1 to send or * to return to the voice mail
main menu or hang up.
Marking a Message as Urgent
To mark a message as urgent, which places it in the recipient(s) voice mailbox
before any regular messages, follow these steps:
1.
Record a message.
2.
Press #.
3.
Press 9 to mark as urgent and send.
NOTE: If your system administrator has turned on message notification, messages
marked as urgent will automatically notify of the recipient that they have an urgent
voice message.
Changing Your Password
The system default for your voice mail password is your extension number. To
keep others from listening to your voice mail messages, you should change your
password to something only you know.
1.
Access the voice mail system.
2.
Press 3 to change your password.
3.
Enter your new password by pressing numbers on the keypad followed by #.
4.
Enter your new password again. A prompt will tell you if you have successfully
changed your password.
NOTE: If you have messages in your voice mail box, but you want to skip them and
change your password, press * to get the main menu, then follow the above steps.
Otherwise listen to your messages and then follow the above steps.
Skipping the Mail Menu to Hear Messages
To immediately begin listening to voice mail, press # during the voice mail menu
announcement.
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Returning to the Auto Attendant or Operator
Returning to the Auto Attendant or Operator
When calling from outside of the VoIP system, you can escape from voice mail to
the auto attendant or operator using the star (*) key. Press * to move from the
selected option to the previous menu. When you reach the main voice mail menu,
press * to transfer to the main number or operator, depending on your system
configuration.
Zeroing Out to a Custom Operator
When callers reach your voice mail, you can give them the option to leave a
message or dial zero (0) and reach your custom operator (which may be the auto
attendant or another phone number). By default, the system will route callers to the
auto attendant when they press zero. You can change the destination from the
voice mail main menu.
TIP: When you record your greetings, be sure to tell callers than they can
press zero (0) to be transferred to the auto attendant or to your designated
alternate phone number.
NOTE: This feature is not supported for stand-alone mailboxes.
To hear or change where pressing zero (0) goes, follow these steps:
1.
Access the voice mail system.
2.
Press 8 to hear or change your custom operator selection.
3.
You should hear an announcement that your custom operator is a phone
number you previously programmed or the default selection.
NOTE: If a custom operator is not available, you will hear a message to that effect.
4.
Do one of the following:
•
•
•
92
Press 1 to change your custom operator number, see step 5.
Press 2 to restore the default custom operator, see step 6.
Press * to return to the voice mail main menu, see step 7.
5.
If you pressed 1, enter your custom operator number, press # and listen to
the confirmation announcement.
6.
If you pressed 2, listen to the announcement that your default custom
operator has been restored.
7.
If you pressed *, listen to the voice mail main menu.
Voice Mail Features (Default Menu)
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Marking a Message as Urgent
NOTE: Entered numbers must match a valid dial plan (i.e., extensions must match your
4-, 5- or 6-digit plan, or a valid outside number, including all necessary access and
area code numbers), cannot be the same extension as your mail box, and you
must be able to dial the number entered from your phone. You will receive an
error message if you enter an invalid number or are not allowed to enter a long
distance number as your custom operator.
TIP: If you cannot make long distance calls from your phone and attempt to
enter a long distance number as the custom operator without the access
codes, the system will accept the digits, but when the caller presses zero
(0), the call will be disconnected.
Replaying a Message
To replay a voice mail message, press 7.
Saving a Message
To save a voice mail message, press 5.
NOTE: When you save a voice mail message, the message is moved to the saved
messages, and is unavailable until you exit and re-enter voice mail.
Skipping to the Next Message
To skip to the next voice mail message, press 8 while.listening to the message
header or message handling options. During the message, press # to skip to the
next message.
Deleting a Message
To delete a voice mail message, press 4.
NOTE: When you delete a voice mail message, the message is deleted, but the caller ID
and message received information (date, time, etc.) remains in the inbox listing
until you exit voice mail.
Forwarding a Message to Another Mailbox
To forward a voice mail message to another mailbox, follow these steps:
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Replying to a Message
1.
Press 6.
You hear a prompt to enter the number of the person(s) to whom you want
to forward the message.
2.
Enter the phone number and then either:
•
•
3.
press # to enter another number or,
press ## if this is the only (or last) person to receive the forwarded
message.
You get a prompt to leave an introduction to the forwarded message:
a. Record your introductory message.
To forward the voice mail immediately without an introductory message,
press # immediately after the prompt.
b. Press # to accept the message.
4.
Choose one of the following options to finish forwarding:
•
•
•
•
•
Press 1 to forward the message.
Press 2 to change the introductory message.
Press 3 to review the introductory message.
Press 9 to mark urgent and forward.
Press * to cancel the forward.
Press * at anytime to cancel the forward. If you press *, you must reenter the
extension(s) and any desired introduction.
Replying to a Message
To reply to a message you receive:
1.
Press 2 to reply to the message.
You hear a prompt to record your reply.
2.
Record your reply message.
3.
Press # to accept your message.
Your voice mail system gives you the following options:
•
•
•
•
•
Press 1 to send reply.
Press 2 to change reply.
Press 3 to review reply.
Press 9 to mark urgent and reply.
Press * to cancel the reply and re-record.
You hear the message options again.
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Marking a Message as Urgent
Dialing Back a Caller
To dial a caller who left a message (if Caller ID information is available):
Press 3.
Sending a Message Directly to an Extension
You can send a voice mail message directly to an extension without dialing their
extension and having to wait for the call to roll to the voice mail system.
To go directly to someone’s voice mailbox:
1.
Dial 577 (or the code provided by your system administrator) on the keypad.
You hear a voice prompt to enter the extension number of the person you
want to send a message to.
2.
Dial the extension number.
You hear a greeting and voice prompt to enter a message.
3.
Record your message and hang up.
NOTE: You can press * on your phone at any time during the greeting to skip to the end
of it.
Personal Greetings
You can record a different voice mail greeting for each of the conditions that
transfers a caller to your voice mailbox:
•
•
when your phone rings and you don’t answer it (the “No Answer” greeting)
•
when you are talking on the phone (the “Busy” greeting)
when you have activated the Do Not Disturb feature (if this feature is
provided on your telephone)
Additional features include the ability to:
•
Record your name so that when you leave messages for other users, they
will hear your name instead of your extension.
•
Replace your personal greetings with the default greetings.
TIP: When you create your greeting be sure to tell the caller they can dial
zero (0) to reach either the automated attendant or the person you have programmed to answer “zero out” calls.
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Receiving Pager Notification
Recording Personalized Mailbox Greetings
To record a personalized greeting:
1.
Access the voice mail system.
2.
Press 5 from the main voice mail menu and choose the greeting you want to
record by pressing the corresponding digit key.
•
•
•
•
•
•
Press 1 to record the No Answer greeting.
Press 2 to record the Do Not Disturb greeting.
Press 3 to record the Busy greeting.
Press 4 to record your name.
Press 5 to replace your personal greetings with the default greetings.
Press * to return to the main menu.
Listening to Your Greetings
You may want to check your personalized greetings to make sure they are still
appropriate.
1.
Access the voice mail system.
2.
Press 4 from the main voice mail menu and choose the greeting you want to
play by pressing the corresponding digit key.
•
•
•
•
•
Press 1 to play the No Answer greeting.
Press 2 to play the Do Not Disturb greeting.
Press 3 to play the Busy greeting.
Press 4 to play your name.
Press * to return to the main menu.
Receiving Pager Notification
The T6000 system provides the ability for you to be alerted on your mobile phone
or pager that you have received a voice message. You must set this service up with
your system administrator or via Web Portal.
Mobile devices support different types of alerts:
•
•
•
•
Basic numeric pages accept only keypad phone digits (1-0, * and #).
Cell phones support voice streaming.
Some cell phone models can receive text-only e-mails.
E-mail pagers can accept text-only e-mail messages.
You may choose to be alerted:
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What You Receive on Your Pager/Cell Phone
•
•
Each time you receive any voice message.
Only when you receive a message marked as urgent.
What You Receive on Your Pager/Cell Phone
Numeric - You receive the numbers you entered in the Pager Info box; when you
set up the pager option with the system administrator. The number could be a code
that means something to you.
Voice - when you answer the page, voice mail plays a welcome announcement
followed by a request for the account password. Enter the password and listen to
the normal voice mail menu options. If the voice message is marked as "Urgent",
the first voice message you receive is the urgent message.
When someone leaves a voice mail message on your phone, the system
immediately dials your pager or cellular phone. The system tries to reach you every
five minutes, up to three times if you don’t answer. If you take the call, but you don’t
enter digits at the prompt, the system acts like you never answered the call and
continues trying to reach you as stated above. If you have caller id, your “office”
phone number/name is displayed as the caller.
E-Mail -The message you receive, reads as follows:
Subject: Voice Mail from calling party
Body: the text entered by the system administrator (i.e. Please call me! I need to
talk to you.)
NOTE: If the system administrator left the body text empty, you get as the body: calling
party called you on “date” at “time”.
Managing Distribution Groups
Voice messaging distribution groups can be created as either personal or
corporate groups. Up to 20 personal groups can be created by individuals for their
own use while up to 70 corporate groups can be created.
Corporate (customer) distribution lists are created by an administrator or a user
with access to a customer’s main number voice mail box and are available for use
by all of a customer’s users. By default, corporate group number 10 in each
customer partition is named “Everyone”, includes all mailboxes within a company
and is available to all users. The “Everyone” group is updated whenever a mailbox
assigned to the customer partition is added or deleted.
The following options are available when you access the distribution groups menu
item:
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Managing Distribution Groups
•
•
•
•
•
List all distribution groups
Create a group
Edit a group
Delete a group
Return to the main menu
Creating a New Group
1.
Access the voice mail system.
2.
Press 6 for distribution groups.
3.
Press 3 to create a group.
4.
Enter the number of the group to be created and record the name of the
group.
•
The group number must be from the allowed range and cannot already
exist as a group.
•
•
If the voicemail account is corporate, then allowed range is 10-79.
If the voicemail account is personal, then the allowed range is 80-99.
5.
Press # to confirm or * to cancel.
6.
Enter the extension number of one of the members of the group.
7.
Press # key.
8.
Repeat steps the previous two steps until all members are added.
9.
Press the # key again.
TIP: A group can be created without any members in it. Members can be
added later by using the edit menu to add members. To create a group with
no members, follow the previous steps with one exception. When prompted
to enter members, just press the # key.
NOTE: To create group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
Editing or Modifying a Group
1.
Access the voice mail system.
2.
Press 6 for distribution groups.
3.
Press 2 to edit a group.
4.
Enter the number of the group to be edited.
5.
Press a number to select an option from the edit menu:
•
•
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List all members - press 1
Add a member - press 2
Voice Mail Features (Default Menu)
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Editing or Modifying a Group
•
•
•
•
Delete a member - press 3
Play the group name - press 4
Change the name - press 5
Go back to the previous menu - press *.
NOTE: To edit group (corporate or company) distribution lists, you must be in the mailbox
for your company's main number. If the group does not exist, the user will hear
“The group number xx does not exist, Please try again.”
Listing All Group Members
If you pressed 1 for a list of all distribution group members, the following happens:
1.
The total number of members in the group is announced.
2.
The extension of each member is announced.
3.
Press # to skip to the next entry in the list before the number being announced
is finished.
Adding a Member to the Group
If you pressed 2 to add a distribution group member, do the following:
1.
After the prompt, enter the extension number of the member you wish to add.
2.
Press the # sign.
•
3.
The extension number you entered is played back to you for confirmation.
Press the # key to add the user or * key to cancel.
•
If you press # and the member does not exist, you will hear “The member
has been successfully added to this group.”
•
If you press # and the member already exists, you will hear “The member
already exists in this group, please try again.”
•
If you press *, you will be asked to reenter the extension number to add.
Deleting a Group Member
If you pressed 3 to delete a distribution group member, do the following:
1.
After the prompt, enter the extension number of the member you wish to
delete.
2.
Press the # sign.
•
3.
The extension number you entered is played back to you for confirmation.
Press the # key to delete the user or * key to cancel.
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Managing Distribution Groups
•
If you press # and the member exists, you will hear “The member has
been successfully deleted from this group.”
•
If you press # and the member does not exist, you will hear “The member
does not exist in this group, please try again.”
•
If you press *, you will be asked to reenter the extension number to
delete.
Playing the Group Name
After accessing the voice mail system, if you pressed 4 to play the name of the
distribution group, the voice mail system plays the previously recorded name of this
group. If there is no recording for this group, you will hear “Unknown.”
Changing the Group Name
If you pressed 5 to change the name of the distribution group, do the following:
1.
The voicemail system plays the prompt:
“Please record the name for this group after the tone, when your recording is
complete press the # key.”
2.
Record the new name for the group.
3.
Press the # sign.
NOTE: To change the group name of a (corporate or company) distribution list, you must
be in the mailbox for your company's main number.
Deleting a Group
1.
Access the voice mail system.
2.
Press 6 for distribution groups.
3.
Press 4 to delete a group.
4.
Enter the number of the group to be deleted.
5.
Press # to confirm this is the correct group or * to reject the group.
If you entered the wrong group number and pressed *, you will be prompted
for the number of the group to delete. Enter a different group number or
press * again to return to the distribution group menu.
6.
Press # to finish the delete or press * to cancel the delete process and return
to the distribution group menu.
NOTE: To delete group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
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Voice Mail Features (Default Menu)
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Listening to a List of Distribution Groups
Listening to a List of Distribution Groups
1.
Access the voice mail system.
2.
Press 6 for distribution groups.
3.
Press 1 to list all your groups.
4.
Listen to the playback of your groups as follows
•
•
•
the number of groups
the group number
the group name
•
•
•
If there is no recording for the group name, you will hear “Unknown”.
The corporate group 10 will always be named as “Everyone”.
the total number of members in the group.
While reviewing the list of groups, you can skip to the next group by pressing or
clicking the # button.
NOTE: To list all group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
Exiting the Voice Mail System
To exit the voice mail system, simply hang up.
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Exiting the Voice Mail System
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Voice Mail Features (Default Menu)
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Voice Mail Features (Option A Menu)
5
You can access the voice mail system on your phone by dialing *09 or by pressing
the Voice Mail button.
System settings determine the number (and length) of voice mail messages that
are stored in your voice mailbox. If supported by your system, callers can press “0”
while they are “in” your mailbox to transfer to your main number or operator.
The voice mail system also provides both personal and group distribution lists
which let you send a voice mail to a defined group of people as easily as sending
a voice mail to a single user. Combining the ability to compose a voice mail
message before sending it with a distribution list, you can easily create and send a
voice mail message to multiple users or lists.
NOTE: The voice mail system can only save a certain number messages as configured
by your service provider. If the maxium number of messages is reached and you
receive a new voice mail message, it will not be stored. You must delete some old
voice mail messages to receive any more.
Menus and Commands
The following commands allow you to access your voice mail system.
Table 10: Voice Mail Menu Keys
Access Code
Function
Top Menu
1
Play inbox messages
2
Compose a message
3
Play saved messages
4
Playback personal greetings
5
Record personal greetings (for options see “Voice Mail Personal
Greeting List” on page 106)
6
Access personal distribution groups (for options see “Voice Mail
Distribution List” on page 106)
7
Change password
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Menus and Commands
Table 10: Voice Mail Menu Keys
Access Code
Function
8
Hear or change custom operator number
(Not supported for stand-alone mailboxes) [for options see
“Voice Mail Custom Operator (Zero Out) List” on page 107)
* (star)
Exit the voice mail system
Play Control Keys
* (star)
• When pressed while sender, date, and time information
(message header) is playing, returns to Alternate Voice Mail
Top Menu
• When pressed while message is playing, returns to message
header.
#
• When pressed while message header is playing, goes to directly
to the message.
• When pressed while message is playing, goes to Message
Handling Control Menu.
1
Rewind
11
Rewind to the beginning
2
Pause/Resume
3
Fast Forward
33
Fast Forward to the end
Message Handling Message Control Menu
* (star)
Return to Alternate Voice Mail Top Menu
#
Next message
4
Replay message
6
Forward
7
Delete
8
Reply
9
Save
88
Call originator
Table 11: Voicemail Message Handling Controls
Feature
104
Before Mail
Message
After Mail
Message
During Mail
Message
Rewind
NA
NA
1
Rewind to beginning
NA
NA
11
Voice Mail Features (Option A Menu)
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Table 11: Voicemail Message Handling Controls
Before Mail
Message
Feature
After Mail
Message
During Mail
Message
Fast Forward
NA
NA
Fast Forward to end
NA
NA
Next
#
#
Pause/Unpause Play
NA
NA
Main Menu
*
*
NA
Return to message header
NA
NA
*
Message Handling Menu
NA
NA
#
NA
Table 12: Voice Mail Message Controls
Before Mail
Message
Feature
After Mail
Message
During Mail
Message
Return to Envelope
NA
NA
* (star)
Return to Previous Menu
* (star)
* (star)
NA
Skip Envelope
#
NA
NA
Go to Next Message
NA
#
NA
Rewind
NA
NA
1
Rewind to the beginning
NA
NA
11
Pause/Resume
NA
NA
2
Fast Forward
NA
NA
3
Fast Forward to the end
NA
NA
33 or #
Replay message
NA
4
#4
Forward
NA
6
#6
Delete
NA
7
#7
Reply
NA
8
#8
Save
NA
9
#9
Call originator
NA
88
#88
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Menus and Commands
Table 13: Voice Mail Personal Greeting List
Access Code
Function
1
No Answer greeting
2
Do Not Disturb greeting
3
Busy greeting
4
Name greeting
5
Replace personal greetings with
default greetings
* (star)
Return to main voice mail menu
Table 14: Voice Mail Distribution List
Access Code
Function
1
Hear a list of all distribution groups
2
Edit a distribution group
1 - list of members
2 - add a member
3 - delete a member
4 - hear the group name
5 - change the name
* - return to the previous menu
3
Create a distribution group
4
Delete a distribution group
* (star)
Return to main voice mail menu
Table 15: Voice Mail Compose List
Access Code
106
Function
1
Send message
2
Change message (re-record)
3
Review message (listen to recorded message)
4
Set message options (for options see “Voice Mail Message
Options List” on page 107)
* (star)
Return to main voice mail menu
Voice Mail Features (Option A Menu)
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Table 16: Voice Mail Message Options List
Access Code
Function
1
Marks message as Urgent
2
Marks message as Private (it cannot be forwarded)
3
Requests Return Receipt - you are notified recipient as accessed
the message
9
Clears all options
* (star)
Return to main voice mail menu
NOTE: Occassionally a return receipt may be returned without the recipient hearing the
message if your message is the first new message and the recipient hangs up or
skips to the next message before listening to the message.
NOTE: Selecting any of the numbered options immediately returns to the Voice Mail
Compose List. This is also true for callers leaving voice mail who select options
after leaving their voice mail.
Table 17: Voice Mail Custom Operator (Zero Out) List
Access Code
Function
1
Change number of custom operator (zero out target)
2
Restore default number of custom operator (zero out target)
* (star)
Return to main voice mail menu
Accessing Your Voice Mail
You can access your voice mailbox from several different sources:
•
•
•
•
Your phone
Any other internal phone
Any touchtone phone outside your office.
The email program on your PC (password required)
…from your phone
1.
Press the messages button or dial *09 to access your voice mail system.
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Menus and Commands
2.
If you dialed *09, press the Dial soft key or line or speaker button or pickup
the handset.
3.
Enter your password (if required).
If you have new voice mail, the messages are identified and played. Otherwise, you will be prompted with choices to play your inbox messages, play
your saved messages, change your password, playback your greetings,
record new greetings, or exit the voice mail system.
4.
Press the corresponding digit on your phone to select the desired voice mail
function.
…from any other internal phone
1.
Dial 555 (or the code provided by your system administrator).
NOTE: Some phones may require a # after the dialed digits in order to dial the number. If
you do not hear the greeting immediately after dialing the last digit. Press # to
complete dialing.
You hear a welcome greeting and are prompted to enter your extension
number.
2.
Enter your extension number. You are prompted to enter your password.
3.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system.
4.
Press the corresponding digit on your phone to select the desired voice mail
function.
…from any outside touchtone phone
Dialing Main Number
1.
Dial your main telephone number for the Auto Attendant feature and press
555 (or the code provided by your system administrator).
You hear a welcome greeting and are prompted to enter your extension
number.
NOTE: If your system is set up for direct voice mail access, dial the telephone number
you have been given for voice mail system access by your system administrator.
2.
108
Enter your extension number.
Voice Mail Features (Option A Menu)
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3.
You will be prompted to enter your password.
4.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system.
5.
Press the corresponding digit on your phone to select the desired voice mail
function.
NOTE: Pressing the * key from the main voice mail menu will send you to the main autoattendant menu. You may then dial extension numbers to reach internal parties or
access any other feature available from the auto attendant.
Dialing Your Telephone
1.
Call your telephone number.
NOTE: You must be able to dial your number directly from outside the system to use this
method.
2.
Wait for your phone to forward to your voice mail mailbox.
3.
Press the * key.
4.
You will be prompted to enter your password.
5.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system.
6.
Press the corresponding digit on your phone to select the desired voice mail
function.
NOTE: Pressing the * key from the main voice mail menu will send you to the main autoattendant menu. You may then dial extension numbers to reach internal parties or
access any other feature available from the auto attendant.
…from the email program on your PC
1.
Open your email reader.
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Menus and Commands
2.
Open the email message containing the voice mail.
3.
Open the attachment in the email message.
•
4.
Your default media player will open.
•
5.
If this is the first time you have opened a voice mail in your email
application, you will be asked to associate the file type to the media player
you wish to use to listen to the voice mail file type.
If you get an error message, the voice mail has not been recorded in a
compatible file format and cannot be played.
Select “open the file” on the dialog box that appears to play the message
The voice mail message plays concurrently with any audio (such as music
CDs or streaming music) coming from your speakers. Stop or mute other
features before playing the voice mail message to increase the clarity of the
message. DO NOT mute the other applications by clicking on the speaker in
the Windows System Tray since this will mute the speakers for all sources,
including the voice mail you are trying to play. Also remember to check the
volume level on your speakers before playing any voice mail messages.
6.
Close the media player when you are finished listening to voice mails.
Using Controls While Playing Messages
The system provides you with message control options as described in the
following sections.
Rewind/Fast Forward
While listening to a message follow these steps:
•
•
•
Press 1 to skip back in 5 second increments.
Press 3 to skip forward in 5 second increments.
Repeat the process to further rewind or fast forward.
Rewind to the Beginning of a Message
If you want to return to the beginning of the message:
•
110
Press 11.
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Fast Forward to the End of a Message
If you want to forward to the end of a message:
•
Press 33.
Pause Play of a Message
To pause play of a message or to resume play of a paused message:
•
Press 2.
Composing Messages before Sending
The compose feature of the voice mail system allows you to record a message and
review or change it before sending it to any number of users or distribution groups.
You first enter the extensions and distribution group numbers of the recipients and
then record and send your message.
Compose and Send a Message
1.
Access the voice mail system.
2.
Press 2 to select compose a message.
3.
Enter the phone numbers or group numbers of those persons you want to
receive the message followed by the # key.
4.
When you are finished, press # again to complete your mailing list.
5.
Record your message after the tone and press # when finished.
6.
You are prompted to perform one of the following:
•
•
•
•
7.
8.
Press 1 to send
Press 2 to change
Press 3 to review (your message is played back to you)
Press 4 to set message options
Press a number to act on your message.
•
•
If you pressed 1, your message is sent and voice mail disconnects.
•
If you pressed 3, your message is played back to you and you are then
prompted to perform an action from the previous list.
•
If you pressed 4, go to step 8.
If you pressed 2, your are returned to the prompt to record your message.
Record again and follow the prompts.
Press a number to set any message delivery options.
•
Press 1 to mark the message as urgent
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Menus and Commands
•
•
Press 2 to mark the message as private
•
•
Press 4 to clear message options
Press 3 to mark the message as return receipt requested (you want to be
notified when the recipient access the message)
Press * to return to the voice mail main menu
9.
If you pressed any key from 1 -4, you are returned to the Compose Message
menu (step 6).
10.
Repeat steps 6 - 8 until you press 1 to send or * to return to the voice mail
main menu or hang up.
Marking a Message as Urgent
To mark a message as urgent, which places it in the recipient(s) voice mailbox
before any regular messages, follow these steps:
1.
Record a message.
2.
Press #.
3.
Press 1 to mark as urgent and send.
NOTE: If your system administrator has turned on message notification, messages
marked as urgent will automatically notify of the recipient that they have an urgent
voice message.
Changing Your Password
The system default for your voice mail password is your extension number. To
keep others from listening to your voice mail messages, you should change your
password to something only you know.
1.
Access the voice mail system.
2.
Press 7 to change your password.
3.
Enter your new password by pressing numbers on the keypad followed by #.
4.
Enter your new password again. A prompt will tell you if you have successfully
changed your password.
NOTE: If you have messages in your voice mail box, but you want to skip them and
change your password, press * to get the main menu, then follow the above steps.
Otherwise listen to your messages and then follow the above steps.
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Marking a Message as Urgent
Skipping the Mail Menu to Hear Messages
To immediately begin listening to voice mail, press # during the voice mail menu
announcement.
Returning to the Auto Attendant or Operator
When calling from outside of the VoIP system, you can escape from voice mail to
the auto attendant or operator using the star (*) key. Press * to move from the
selected option to the previous menu. When you reach the main voice mail menu,
press * to transfer to the main number or operator, depending on your system
configuration.
Zeroing Out to a Custom Operator
When callers reach your voice mail, you can give them the option to leave a
message or dial zero (0) and reach your custom operator (which may be the auto
attendant or another phone number). By default, the system will route callers to the
auto attendant when they press zero. You can change the destination from the
voice mail main menu.
TIP: When you record your greetings, be sure to tell callers than they can
press zero (0) to be transferred to the auto attendant or to your designated
alternate phone number.
NOTE: This feature is not supported for stand-alone mailboxes.
To hear or change where pressing zero (0) goes, follow these steps:
1.
Access the voice mail system.
2.
Press 8 to hear or change your custom operator selection.
3.
You should hear an announcement that your custom operator is a phone
number you previously programmed or the default selection.
NOTE: If a custom operator is not available, you will hear a message to that effect.
4.
Do one of the following:
•
•
•
5.
Press 1 to change your custom operator number, see step 5.
Press 2 to restore the default custom operator, see step 6.
Press * to return to the voice mail main menu, see step 7.
If you pressed 1, enter your custom operator number, press # and listen to
the confirmation announcement.
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Replaying a Message
6.
If you pressed 2, listen to the announcement that your default custom
operator has been restored.
7.
If you pressed *, listen to the voice mail main menu.
NOTE: Entered numbers must match a valid dial plan (i.e., extensions must match your
4-, 5- or 6-digit plan, or a valid outside number, including all necessary access and
area code numbers), cannot be the same extension as your mail box, and you
must be able to dial the number entered from your phone. You will receive an
error message if you enter an invalid number or are not allowed to enter a long
distance number as your custom operator.
TIP: If you cannot make long distance calls from your phone and attempt to
enter a long distance number as the custom operator without the access
codes, the system will accept the digits, but when the caller presses zero
(0), the call will be disconnected.
Replaying a Message
To replay a voice mail message, press 4.
Saving a Message
To save a voice mail message, press 9.
NOTE: When you save a voice mail message, the message is moved to the saved
messages, and is unavailable until you exit and re-enter voice mail.
Skipping to the Next Message
To skip to the next voice mail message:
•
•
•
Press ### while.listening to the message header
Press ## while.listening to the message.
Press # while.listening to the message handling options.
Deleting a Message
To delete a voice mail message, press 7.
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Marking a Message as Urgent
NOTE: When you delete a voice mail message, the message is deleted, but the caller ID
and message received information (date, time, etc.) remains in the inbox listing
until you exit voice mail.
Forwarding a Message to Another Mailbox
To forward a voice mail message to another mailbox, follow these steps:
1.
Press 6.
You hear a prompt to enter the number of the person(s) to whom you want to
forward the message.
2.
Enter the phone number and then either:
•
•
3.
press # to enter another number or,
press ## if this is the only (or last) person to receive the forwarded
message.
You get a prompt to leave an introduction to the forwarded message:
a. Record your introductory message.
To forward the voice mail immediately without an introductory message,
press # immediately after the prompt.
b. Press # to accept the message.
4.
Choose one of the following options to finish forwarding:
•
•
•
•
•
Press 1 to forward the message.
Press 2 to change the introductory message.
Press 3 to review the introductory message.
Press 9 to mark urgent and forward.
Press * to cancel the forward.
Press * at anytime to cancel the forward. If you press *, you must reenter the
extension(s) and any desired introduction.
Replying to a Message
To reply to a message you receive:
1.
Press 2 to reply to the message.
You hear a prompt to record your reply.
2.
Record your reply message.
3.
Press # to accept your message.
Your voice mail system gives you the following options:
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Dialing Back a Caller
•
•
•
•
•
Press 1 to send reply.
Press 2 to change reply.
Press 3 to review reply.
Press 9 to mark urgent and reply.
Press * to cancel the reply and re-record.
You hear the message options again.
Dialing Back a Caller
To dial a caller who left a message (if Caller ID information is available):
Press 88.
Sending a Message Directly to an Extension
You can send a voice mail message directly to an extension without dialing their
extension and having to wait for the call to roll to the voice mail system.
To go directly to someone’s voice mailbox:
1.
Dial 577 (or the code provided by your system administrator) on the keypad.
You hear a voice prompt to enter the extension number of the person you
want to send a message to.
2.
Dial the extension number.
You hear a greeting and voice prompt to enter a message.
3.
Record your message and hang up.
NOTE: You can press * on your phone at any time during the greeting to skip to the end
of it.
Personal Greetings
You can record a different voice mail greeting for each of the conditions that
transfers a caller to your voice mailbox:
•
•
when your phone rings and you don’t answer it (the “No Answer” greeting)
•
when you are talking on the phone (the “Busy” greeting)
when you have activated the Do Not Disturb feature (if this feature is
provided on your telephone)
Additional features include the ability to:
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Marking a Message as Urgent
•
Record your name so that when you leave messages for other users, they
will hear your name instead of your extension.
•
Replace your personal greetings with the default greetings.
TIP: When you create your greeting be sure to tell the caller they can dial
zero (0) to reach either the automated attendant or the person you have programmed to answer “zero out” calls.
Recording Personalized Mailbox Greetings
To record a personalized greeting:
1.
Access the voice mail system.
2.
Press 5 from the main voice mail menu and choose the greeting you want to
record by pressing the corresponding digit key.
•
•
•
•
•
•
Press 1 to record the No Answer greeting.
Press 2 to record the Do Not Disturb greeting.
Press 3 to record the Busy greeting.
Press 4 to record your name.
Press 5 to replace your personal greetings with the default greetings.
Press * to return to the main menu.
Listening to Your Greetings
You may want to check your personalized greetings to make sure they are still
appropriate.
1.
Access the voice mail system.
2.
Press 4 from the main voice mail menu and choose the greeting you want to
play by pressing the corresponding digit key.
•
•
•
•
•
Press 1 to play the No Answer greeting.
Press 2 to play the Do Not Disturb greeting.
Press 3 to play the Busy greeting.
Press 4 to play your name.
Press * to return to the main menu.
Receiving Pager Notification
The T6000 system provides the ability for you to be alerted on your mobile phone
or pager that you have received a voice message. You must set this service up with
your system administrator or via Web Portal.
Mobile devices support different types of alerts:
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Personal Greetings
•
•
•
•
Basic numeric pages accept only keypad phone digits (1-0, * and #).
Cell phones support voice streaming.
Some cell phone models can receive text-only e-mails.
E-mail pagers can accept text-only e-mail messages.
You may choose to be alerted:
•
•
Each time you receive any voice message.
Only when you receive a message marked as urgent.
What You Receive on Your Pager/Cell Phone
Numeric - You receive the numbers you entered in the Pager Info box; when you
set up the pager option with the system administrator. The number could be a code
that means something to you.
Voice - when you answer the page, voice mail plays a welcome announcement
followed by a request for the account password. Enter the password and listen to
the normal voice mail menu options. If the voice message is marked as "Urgent",
the first voice message you receive is the urgent message.
When someone leaves a voice mail message on your phone, the system
immediately dials your pager or cellular phone. The system tries to reach you every
five minutes, up to three times if you don’t answer. If you take the call, but you don’t
enter digits at the prompt, the system acts like you never answered the call and
continues trying to reach you as stated above. If you have caller id, your “office”
phone number/name is displayed as the caller.
E-Mail -The message you receive, reads as follows:
Subject: Voice Mail from calling party
Body: the text entered by the system administrator (i.e. Please call me! I need to
talk to you.)
NOTE: If the system administrator left the body text empty, you get as the body: calling
party called you on “date” at “time”.
Managing Distribution Groups
Voice messaging distribution groups can be created as either personal or
corporate groups. Up to 20 personal groups can be created by individuals for their
own use while up to 70 corporate groups can be created.
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Creating a New Group
Corporate (customer) distribution lists are created by an administrator or a user
with access to a customer’s main number voice mail box and are available for use
by all of a customer’s users. By default, corporate group number 10 in each
customer partition is named “Everyone”, includes all mailboxes within a company
and is available to all users. The “Everyone” group is updated whenever a mailbox
assigned to the customer partition is added or deleted.
The following options are available when you access the distribution groups menu
item:
•
•
•
•
•
List all distribution groups
Create a group
Edit a group
Delete a group
Return to the main menu
Creating a New Group
1.
Access the voice mail system.
2.
Press 6 for distribution groups.
3.
Press 3 to create a group.
4.
Enter the number of the group to be created and record the name of the
group.
•
The group number must be from the allowed range and cannot already
exist as a group.
•
•
If the voicemail account is corporate, then allowed range is 10-79.
If the voicemail account is personal, then the allowed range is 80-99.
5.
Press # to confirm or * to cancel.
6.
Enter the extension number of one of the members of the group.
7.
Press # key.
8.
Repeat steps the previous two steps until all members are added.
9.
Press the # key again.
TIP: A group can be created without any members in it. Members can be
added later by using the edit menu to add members. To create a group with
no members, follow the previous steps with one exception. When prompted
to enter members, just press the # key.
NOTE: To create group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
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Personal Greetings
Editing or Modifying a Group
1.
Access the voice mail system.
2.
Press 6 for distribution groups.
3.
Press 2 to edit a group.
4.
Enter the number of the group to be edited.
5.
Press a number to select an option from the edit menu:
•
•
•
•
•
•
List all members - press 1
Add a member - press 2
Delete a member - press 3
Play the group name - press 4
Change the name - press 5
Go back to the previous menu - press *.
NOTE: To edit group (corporate or company) distribution lists, you must be in the mailbox
for your company's main number. If the group does not exist, the user will hear
“The group number xx does not exist, Please try again.”
List All Group Members
If you pressed 1 for a list of all distribution group members, the following happens:
1.
The total number of members in the group is announced.
2.
The extension of each member is announced.
3.
Press # to skip to the next entry in the list before the number being announced
is finished.
Add a Member to the Group
If you pressed 2 to add a distribution group member, do the following:
1.
After the prompt, enter the extension number of the member you wish to add.
2.
Press the # sign.
•
3.
120
The extension number you entered is played back to you for confirmation.
Press the # key to add the user or * key to cancel.
•
If you press # and the member does not exist, you will hear “The member
has been successfully added to this group.”
•
If you press # and the member already exists, you will hear “The member
already exists in this group, please try again.”
•
If you press *, you will be asked to reenter the extension number to add.
Voice Mail Features (Option A Menu)
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Editing or Modifying a Group
Delete Group Member
If you pressed 3 to delete a distribution group member, do the following:
1.
After the prompt, enter the extension number of the member you wish to
delete.
2.
Press the # sign.
•
3.
The extension number you entered is played back to you for confirmation.
Press the # key to delete the user or * key to cancel.
•
If you press # and the member exists, you will hear “The member has
been successfully deleted from this group.”
•
If you press # and the member does not exist, you will hear “The member
does not exist in this group, please try again.”
•
If you press *, you will be asked to reenter the extension number to
delete.
Play the Group Name
After accessing the voice mail system, if you pressed 4 to play the name of the
distribution group, the voice mail system plays the previously recorded name of this
group. If there is no recording for this group, you will hear “Unknown.”
Change the Group Name
If you pressed 5 to change the name of the distribution group, do the following:
1.
The voicemail system plays the prompt:
“Please record the name for this group after the tone, when your recording is
complete press the # key.”
2.
Record the new name for the group.
3.
Press the # sign.
NOTE: To change the group name of a (corporate or company) distribution list, you must
be in the mailbox for your company's main number.
Deleting a Group
1.
Access the voice mail system.
2.
Press 6 for distribution groups.
3.
Press 4 to delete a group.
4.
Enter the number of the group to be deleted.
5.
Press # to confirm this is the correct group or * to reject the group.
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Exiting the Voice Mail System
If you entered the wrong group number and pressed *, you will be prompted
for the number of the group to delete. Enter a different group number or
press * again to return to the distribution group menu.
6.
Press # to finish the delete or press * to cancel the delete process and return
to the distribution group menu.
NOTE: To delete group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
Listening to a List of Distribution Groups:
1.
Access the voice mail system.
2.
Press 6 for distribution groups.
3.
Press 1 to list all your groups.
4.
Listen to the playback of your groups as follows
•
•
•
the number of groups
the group number
the group name
•
•
•
If there is no recording for the group name, you will hear “Unknown”.
The corporate group 10 will always be named as “Everyone”.
the total number of members in the group.
While reviewing the list of groups, you can skip to the next group by pressing or
clicking the # button.
NOTE: To list all group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
Exiting the Voice Mail System
To exit the voice mail system, simply hang up.
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Voice Mail Features (Option B Menu)
6
You can access the voice mail system on your phone by dialing *09 or by pressing
the Voice Mail button.
System settings determine the number (and length) of voice mail messages that
are stored in your voice mailbox. If supported by your system, callers can press “0”
while they are “in” your mailbox to transfer to your main number or operator.
The voice mail system also provides both personal and group distribution lists
which let you send a voice mail to a defined group of people as easily as sending
a voice mail to a single user. Combining the ability to compose a voice mail
message before sending it with a distribution list, you can easily create and send a
voice mail message to multiple users or lists.
NOTE: The voice mail system can only save a certain number messages as configured
by your service provider. If the maxium number of messages is reached and you
receive a new voice mail message, it will not be stored. You must delete some old
voice mail messages to receive any more.
Menus and Commands
The following commands allow you to access your voice mail system.
Table 18: Voice Mail Main Menu
Access Code
Function
4
Record and listen to personal greetings (for options see “Voice
Mail Personal Greeting List” on page 124)
5
Play new messages
192
Play saved messages
6
Compose a message (for options see “Voice Mail Compose List”
on page 125)
16
Mailbox Options (for options see “Voice Mail Malbox Options
List” on page 126)
9
Exit the voice mail system
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Menus and Commands
Table 19: Voicemail Message Controls
Before Mail
Message
Feature
After Mail
Message
During Mail
Message
Rewind
NA
NA
2
Rewind to beginning
NA
NA
22
Delete
3
3
3
Fast Forward
NA
NA
4
Fast Forward to end
NA
NA
44, #
Next
5
5
5
Save
7
7
7
Pause/Unpause Play
NA
NA
*
Replay
8
8
NA
Forward
13
13
13
Call Back Originator
14
14
14
Reply
17
17
17
Main Menu
*
*
NA
Table 20: Voice Mail Personal Greeting List
Access Code
Record
Play
1
No Answer greeting
No Answer greeting
2
Do Not Disturb greeting
Do Not Disturb greeting
3
Busy greeting
Busy greeting
4
Replace with default greetings
Name
5
Play personal greetings
NA
#
Return to main voice mail
menu
NA
* (star)
NA
Return to main voice mail menu
Table 21: Voice Mail Distribution List
Access Code
1
124
Voice Mail Features (Option B Menu)
Function
Hear a list of all distribution groups
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Table 21: Voice Mail Distribution List
Access Code
2
Function
Edit a distribution group
1 - list of members
2 - add a member
3 - delete a member
4 - hear the group name
5 - change the name
* - return to the previous menu
3
Create a distribution group
4
Delete a distribution group
* (star)
Return to main voice mail menu
Table 22: Voice Mail Compose List
Access Code
Function
1
Send message
2
Change message (re-record)
3
Review message (listen to recorded message)
#
Set message options (for options see “Voice Mail Message
Options List” on page 125)
Table 23: Voice Mail Message Options List
Access Code
Function
1
Requests Return Receipt (you are notified recipient as accessed
the message) and sends the message
4
Marks message as Private (it cannot be forwarded) and then
sends the message
6
Marks message as Urgent and sends the message
#
Sends the message without any options
NOTE: Occassionally a return receipt may be returned without the recipient hearing the
message if your message is the first new message and the recipient hangs up or
skips to the next message before listening to the message.
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Accessing Your Voice Mail
NOTE: Selecting any of the numbered options immediately returns to the Voice Mail
Compose List. This is also true for callers leaving voice mail who select options
after leaving their voice mail.
Table 24: Voice Mail Custom Operator (Zero Out) List
Access Code
Function
1
Change number of custom operator (zero out target)
2
Restore default number of custom operator (zero out target)
* (star)
Return to main voice mail menu
Table 25: Voice Mail Malbox Options List
Access Code
Function
2
Change Password
5
Custom Operator Assistant
6
Personal Distribution Groups
8
Record Name
#
Main Menu
Accessing Your Voice Mail
You can access your voice mailbox from several different sources:
•
•
•
•
Your phone
Any other internal phone
Any touchtone phone outside your office.
The email program on your PC (password required)
…from your phone
1.
Press the messages button or dial *09 to access your voice mail system.
2.
If you dialed *09, press the Dial soft key or line or speaker button or pickup
the handset.
3.
Enter your password (if required).
If you have new voice mail, the messages are identified and played. Otherwise, you will be prompted with choices to play your inbox messages, play
your saved messages, change your password, playback your greetings,
record new greetings, or exit the voice mail system.
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…from any other internal phone
4.
Press the corresponding digit on your phone to select the desired voice mail
function.
…from any other internal phone
1.
Dial 555 (or the code provided by your system administrator).
NOTE: Some phones may require a # after the dialed digits in order to dial the number. If
you do not hear the greeting immediately after dialing the last digit. Press # to
complete dialing.
You hear a welcome greeting and are prompted to enter your extension
number.
2.
Enter your extension number. You are prompted to enter your password.
3.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system.
4.
Press the corresponding digit on your phone to select the desired voice mail
function.
…from any outside touchtone phone
Dialing Main Number
1.
Dial your main telephone number for the Auto Attendant feature and press
555 (or the code provided by your system administrator).
You hear a welcome greeting and are prompted to enter your extension
number.
NOTE: If your system is set up for direct voice mail access, dial the telephone number
you have been given for voice mail system access by your system administrator.
2.
Enter your extension number.
3.
You will be prompted to enter your password.
4.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system.
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Accessing Your Voice Mail
5.
Press the corresponding digit on your phone to select the desired voice mail
function.
NOTE: Pressing the * key from the main voice mail menu will send you to the main autoattendant menu. You may then dial extension numbers to reach internal parties or
access any other feature available from the auto attendant.
Dialing Your Telephone
1.
Call your telephone number.
NOTE: You must be able to dial your number directly from outside the system to use this
method.
2.
Wait for your phone to forward to your voice mail mailbox.
3.
Press the * key.
4.
You will be prompted to enter your password.
5.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system.
6.
Press the corresponding digit on your phone to select the desired voice mail
function.
NOTE: Pressing the * key from the main voice mail menu will send you to the main autoattendant menu. You may then dial extension numbers to reach internal parties or
access any other feature available from the auto attendant.
…from the email program on your PC
1.
Open your email reader.
2.
Open the email message containing the voice mail.
3.
Open the attachment in the email message.
•
4.
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If this is the first time you have opened a voice mail in your email
application, you will be asked to associate the file type to the media player
you wish to use to listen to the voice mail file type.
Your default media player will open.
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Rewind/Fast Forward
•
5.
If you get an error message, the voice mail has not been recorded in a
compatible file format and cannot be played.
Select “open the file” on the dialog box that appears to play the message
The voice mail message plays concurrently with any audio (such as music
CDs or streaming music) coming from your speakers. Stop or mute other
features before playing the voice mail message to increase the clarity of the
message. DO NOT mute the other applications by clicking on the speaker in
the Windows System Tray since this will mute the speakers for all sources,
including the voice mail you are trying to play. Also remember to check the
volume level on your speakers before playing any voice mail messages.
6.
Close the media player when you are finished listening to voice mails.
Using Controls While Playing Messages
The system provides you with message control options as described in the
following sections.
Rewind/Fast Forward
While listening to a message follow these steps:
•
•
•
Press 2 to skip back in 5 second increments.
Press 4 to skip forward in 5 second increments.
Repeat the process to further rewind or fast forward.
Rewind to the Beginning of a Message
If you want to return to the beginning of the message:
•
Press 22.
Fast Forward to the End of a Message
If you want to forward to the end of a message:
•
Press 44.
Pause Play of a Message
To pause play of a message or to resume play of a paused message:
•
Press *.
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Composing Messages before Sending
Composing Messages before Sending
The compose feature of the voice mail system allows you to record a message and
review or change it before sending it to any number of users or distribution groups.
You first enter the extensions and distribution group numbers of the recipients and
then record and send your message.
Compose and Send a Message
1.
Access the voice mail system.
2.
Press 6 to select compose a message.
3.
Enter the phone numbers or group numbers of those persons you want to
receive the message followed by the # key.
4.
When you are finished, press # again to complete your mailing list.
5.
Record your message after the tone and press # when finished.
6.
You are prompted to perform one of the following:
•
•
•
•
7.
8.
Press 1 to send
Press 2 to change
Press 3 to review (your message is played back to you)
Press # to set message options
Press a number to act on your message.
•
•
If you pressed 1, your message is sent and voice mail disconnects.
•
If you pressed 3, your message is played back to you and you are then
prompted to perform an action from the previous list.
•
If you pressed #, go to step 8.
If you pressed 2, your are returned to the prompt to record your message.
Record again and follow the prompts.
Press a number to set any message delivery options.
•
Press 1 to mark the message as return receipt requested (you want to be
notified when the recipient access the message)
•
•
•
Press 4 to mark the message as private
Press 6 to mark the message as urgent
Press # to send the message without any options
Marking a Message as Urgent
To mark a message as urgent, which places it in the recipient(s) voice mailbox
before any regular messages, follow these steps:
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1.
Record a message.
2.
Press #.
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Marking a Message as Urgent
3.
Press 6 to mark as urgent and send.
NOTE: If your system administrator has turned on message notification, messages
marked as urgent will automatically notify of the recipient that they have an urgent
voice message.
Changing Your Password
The system default for your voice mail password is your extension number. To
keep others from listening to your voice mail messages, you should change your
password to something only you know.
1.
Access the voice mail system.
2.
Press 16 to access the Mailbox Options menu.
3.
Press 2 to change your password.
4.
Enter your new password by pressing numbers on the keypad followed by #.
5.
Enter your new password again. A prompt will tell you if you have successfully
changed your password.
NOTE: If you have messages in your voice mail box, but you want to skip them and
change your password, press * to get the main menu, then follow the above steps.
Otherwise listen to your messages and then follow the above steps.
Skipping the Mail Menu to Hear Messages
To immediately begin listening to voice mail, press 5 during the voice mail menu
announcement.
Returning to the Auto Attendant or Operator
When calling from outside of the VoIP system, you can escape from voice mail to
the auto attendant or operator using the star (*) key. Press * or # (as directed by
the prompts) to move from the selected option to the previous menu. When you
reach the main voice mail menu, press 9 to transfer to the main number or operator.
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Zeroing Out to a Custom Operator
Zeroing Out to a Custom Operator
When callers reach your voice mail, you can give them the option to leave a
message or dial zero (0) and reach your custom operator (which may be the auto
attendant or another phone number). By default, the system will route callers to the
auto attendant when they press zero. You can change the destination from the
voice mail main menu.
TIP: When you record your greetings, be sure to tell callers than they can
press zero (0) to be transferred to the auto attendant or to your designated
alternate phone number.
NOTE: This feature is not supported for stand-alone mailboxes.
To hear or change where pressing zero (0) goes, follow these steps:
1.
Access the voice mail system.
2.
Press 16 to access the Mailbox Options menu.
3.
Press 5 to hear or change your custom operator selection.
4.
You should hear an announcement that your custom operator is a phone
number you previously programmed or the default selection.
NOTE: If a custom operator is not available, you will hear a message to that effect.
5.
Do one of the following:
•
•
•
Press 1 to change your custom operator number, see step 6.
Press 2 to restore the default custom operator, see step 7.
Press * to return to the voice mail main menu, see step 8.
6.
If you pressed 1, enter your custom operator number, press # and listen to
the confirmation announcement.
7.
If you pressed 2, listen to the announcement that your default custom
operator has been restored.
8.
If you pressed *, listen to the voice mail main menu.
NOTE: Entered numbers must match a valid dial plan (i.e., extensions must match your
4-, 5- or 6-digit plan, or a valid outside number, including all necessary access and
area code numbers), cannot be the same extension as your mail box, and you
must be able to dial the number entered from your phone. You will receive an error
message if you enter an invalid number or are not allowed to enter a long distance
number as your custom operator.
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Marking a Message as Urgent
TIP: If you cannot make long distance calls from your phone and attempt to
enter a long distance number as the custom operator without the access
codes, the system will accept the digits, but when the caller presses zero
(0), the call will be disconnected.
Replaying a Message
To replay a voice mail message, press 8.
Saving a Message
To save a voice mail message, press 7.
NOTE: When you save a voice mail message, the message is moved to the saved
messages, and is unavailable until you exit and re-enter voice mail.
Skipping to the Next Message
To skip to the next voice mail message, press 5 at any time.
Deleting a Message
To delete a voice mail message, press 3.
NOTE: When you delete a voice mail message, the message is deleted, but the caller ID
and message received information (date, time, etc.) remains in the inbox listing
until you exit voice mail.
Forwarding a Message to Another Mailbox
To forward a voice mail message to another mailbox, follow these steps:
1.
Press 13.
You hear a prompt to enter the number of the person(s) to whom you want
to forward the message.
2.
Enter the phone number and then either:
•
•
3.
press # to enter another number or,
press ## if this is the only (or last) person to receive the forwarded
message.
You get a prompt to leave an introduction to the forwarded message:
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Replying to a Message
a. Record your introductory message.
To forward the voice mail immediately without an introductory message,
press # immediately after the prompt.
b. Press # to accept the message.
4.
Choose one of the following options to finish forwarding:
•
•
•
•
•
Press 1 to forward the message.
Press 2 to change the introductory message.
Press 3 to review the introductory message.
Press 9 to mark urgent and forward.
Press * to cancel the forward.
Press * at anytime to cancel the forward. If you press *, you must reenter the
extension(s) and any desired introduction.
Replying to a Message
To reply to a message you receive:
1.
Press 17 to reply to the message.
You hear a prompt to record your reply.
2.
Record your reply message.
3.
Press # to accept your message.
Your voice mail system gives you the following options:
•
•
•
•
•
Press 1 to send reply.
Press 2 to change reply.
Press 3 to review reply.
Press 9 to mark urgent and reply.
Press * to cancel the reply and re-record.
You hear the message options again.
Dialing Back a Caller
To dial a caller who left a message (if Caller ID information is available):
Press 14.
Sending a Message Directly to an Extension
You can send a voice mail message directly to an extension without dialing their
extension and having to wait for the call to roll to the voice mail system.
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Recording Personalized Mailbox Greetings
To go directly to someone’s voice mailbox:
1.
Dial 577 (or the code provided by your system administrator) on the keypad.
You hear a voice prompt to enter the extension number of the person you
want to send a message to.
2.
Dial the extension number.
You hear a greeting and voice prompt to enter a message.
3.
Record your message and hang up.
NOTE: You can press * on your phone at any time during the greeting to skip to the end
of it.
Personal Greetings
You can record a different voice mail greeting for each of the conditions that
transfers a caller to your voice mailbox:
•
•
when your phone rings and you don’t answer it (the “No Answer” greeting)
•
when you are talking on the phone (the “Busy” greeting)
when you have activated the Do Not Disturb feature (if this feature is
provided on your telephone)
Additional features include the ability to:
•
Record your name so that when you leave messages for other users, they
will hear your name instead of your extension.
•
Replace your personal greetings with the default greetings.
TIP: When you create your greeting be sure to tell the caller they can dial
zero (0) to reach either the automated attendant or the person you have programmed to answer “zero out” calls.
Recording Personalized Mailbox Greetings
To record a personalized greeting:
1.
Access the voice mail system.
2.
Press 4 from the main voice mail menu and choose the greeting you want to
record by pressing the corresponding digit key.
•
•
•
•
•
Press 1 to record the No Answer greeting.
Press 2 to record the Do Not Disturb greeting.
Press 3 to record the Busy greeting.
Press 4 to replace your personal greetings with the default greetings.
Press 5 to play your personal greetings.
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Receiving Pager Notification
•
Press # to return to the main menu.
To record your name:
1.
Access the voice mail system.
2.
Press 16 for Mailbox Options.
3.
Press 8 to record your name.
Listening to Your Greetings
You may want to check your personalized greetings to make sure they are still
appropriate.
1.
Access the voice mail system.
2.
Press 4 on the main voice mail menu to reach the Greetings menu.
3.
Press 5 from the greetings menu and choose the greeting you want to play
by pressing the corresponding digit key.
•
•
•
•
•
Press 1 to play the No Answer greeting.
Press 2 to play the Do Not Disturb greeting.
Press 3 to play the Busy greeting.
Press 4 to play your name.
Press * to return to the main menu.
Receiving Pager Notification
The T6000 system provides the ability for you to be alerted on your mobile phone
or pager that you have received a voice message. You must set this service up with
your system administrator or via Web Portal.
Mobile devices support different types of alerts:
•
•
•
•
Basic numeric pages accept only keypad phone digits (1-0, * and #).
Cell phones support voice streaming.
Some cell phone models can receive text-only e-mails.
E-mail pagers can accept text-only e-mail messages.
You may choose to be alerted:
•
•
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Each time you receive any voice message.
Only when you receive a message marked as urgent.
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What You Receive on Your Pager/Cell Phone
What You Receive on Your Pager/Cell Phone
Numeric - You receive the numbers you entered in the Pager Info box; when you
set up the pager option with the system administrator. The number could be a code
that means something to you.
Voice - when you answer the page, voice mail plays a welcome announcement
followed by a request for the account password. Enter the password and listen to
the normal voice mail menu options. If the voice message is marked as "Urgent",
the first voice message you receive is the urgent message.
When someone leaves a voice mail message on your phone, the system
immediately dials your pager or cellular phone. The system tries to reach you every
five minutes, up to three times if you don’t answer. If you take the call, but you don’t
enter digits at the prompt, the system acts like you never answered the call and
continues trying to reach you as stated above. If you have caller id, your “office”
phone number/name is displayed as the caller.
E-Mail -The message you receive, reads as follows:
Subject: Voice Mail from calling party
Body: the text entered by the system administrator (i.e. Please call me! I need to
talk to you.)
NOTE: If the system administrator left the body text empty, you get as the body: calling
party called you on “date” at “time”.
Managing Distribution Groups
Voice messaging distribution groups can be created as either personal or
corporate groups. Up to 20 personal groups can be created by individuals for their
own use while up to 70 corporate groups can be created.
Corporate (customer) distribution lists are created by an administrator or a user
with access to a customer’s main number voice mail box and are available for use
by all of a customer’s users. By default, corporate group number 10 in each
customer partition is named “Everyone”, includes all mailboxes within a company
and is available to all users. The “Everyone” group is updated whenever a mailbox
assigned to the customer partition is added or deleted.
The following options are available when you access the distribution groups menu
item:
•
•
•
List all distribution groups
Create a group
Edit a group
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Managing Distribution Groups
•
•
Delete a group
Return to the main menu
Creating a New Group
1.
Access the voice mail system.
2.
Press 16 for Mailbox Options.
3.
Press 6 for distribution groups.
4.
Press 3 to create a group.
5.
Enter the number of the group to be created and record the name of the
group.
•
The group number must be from the allowed range and cannot already
exist as a group.
•
•
If the voicemail account is corporate, then allowed range is 10-79.
If the voicemail account is personal, then the allowed range is 80-99.
6.
Press # to confirm or * to cancel.
7.
Enter the extension number of one of the members of the group.
8.
Press # key.
9.
Repeat steps the previous two steps until all members are added.
10.
Press the # key again.
TIP: A group can be created without any members in it. Members can be
added later by using the edit menu to add members. To create a group with
no members, follow the previous steps with one exception. When prompted
to enter members, just press the # key.
NOTE: To create group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
Editing or Modifying a Group
1.
Access the voice mail system.
2.
Press 16 for Mailbox Options.
3.
Press 6 for distribution groups.
4.
Press 2 to edit a group.
5.
Enter the number of the group to be edited.
6.
Press a number to select an option from the edit menu:
•
•
•
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List all members - press 1
Add a member - press 2
Delete a member - press 3
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Editing or Modifying a Group
•
•
•
Play the group name - press 4
Change the name - press 5
Go back to the previous menu - press *.
NOTE: To edit group (corporate or company) distribution lists, you must be in the mailbox
for your company's main number. If the group does not exist, the user will hear
“The group number xx does not exist, Please try again.”
Listing Members of a Group
If you pressed 1 for a list of all distribution group members, the following happens:
1.
The total number of members in the group is announced.
2.
The extension of each member is announced.
3.
Press # to skip to the next entry in the list before the number being announced
is finished.
Adding a Member to a Group
If you pressed 2 to add a distribution group member, do the following:
1.
After the prompt, enter the extension number of the member you wish to add.
2.
Press the # sign.
•
3.
The extension number you entered is played back to you for confirmation.
Press the # key to add the user or * key to cancel.
•
If you press # and the member does not exist, you will hear “The member
has been successfully added to this group.”
•
If you press # and the member already exists, you will hear “The member
already exists in this group, please try again.”
•
If you press *, you will be asked to reenter the extension number to add.
Deleting a Group Member
If you pressed 3 to delete a distribution group member, do the following:
1.
After the prompt, enter the extension number of the member you wish to
delete.
2.
Press the # sign.
•
3.
The extension number you entered is played back to you for confirmation.
Press the # key to delete the user or * key to cancel.
•
If you press # and the member exists, you will hear “The member has
been successfully deleted from this group.”
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Managing Distribution Groups
•
If you press # and the member does not exist, you will hear “The member
does not exist in this group, please try again.”
•
If you press *, you will be asked to reenter the extension number to
delete.
Play the Group Name
After accessing the voice mail system, if you pressed 4 to play the name of the
distribution group, the voice mail system plays the previously recorded name of this
group. If there is no recording for this group, you will hear “Unknown.”
Change the Group Name
If you pressed 5 to change the name of the distribution group, do the following:
1.
The voicemail system plays the prompt:
“Please record the name for this group after the tone, when your recording is
complete press the # key.”
2.
Record the new name for the group.
3.
Press the # sign.
NOTE: To change the group name of a (corporate or company) distribution list, you must
be in the mailbox for your company's main number.
Deleting a Group
1.
Access the voice mail system.
2.
Press 16 for Mailbox Options.
3.
Press 6 for distribution groups.
4.
Press 4 to delete a group.
5.
Enter the number of the group to be deleted.
6.
Press # to confirm this is the correct group or * to reject the group.
If you entered the wrong group number and pressed *, you will be prompted
for the number of the group to delete. Enter a different group number or
press * again to return to the distribution group menu.
7.
Press # to finish the delete or press * to cancel the delete process and return
to the distribution group menu.
NOTE: To delete group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
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Listening to a List of Distribution Groups:
Listening to a List of Distribution Groups:
1.
Access the voice mail system.
2.
Press 16 for Mailbox Options.
3.
Press 6 for distribution groups.
4.
Press 1 to list all your groups.
5.
Listen to the playback of your groups as follows
•
•
•
the number of groups
the group number
the group name
•
•
•
If there is no recording for the group name, you will hear “Unknown”.
The corporate group 10 will always be named as “Everyone”.
the total number of members in the group.
While reviewing the list of groups, you can skip to the next group by pressing or
clicking the # button.
NOTE: To list all group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
Exiting the Voice Mail System
To exit the voice mail system, simply hang up.
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Exiting the Voice Mail System
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7
Set Up Outlook for TAPI
This chapter explains how you can set up and use Microsoft Outlook to use TAPI
to dial phone numbers using your telephone. Information includes the following:
•
•
•
•
Using TAPI to call from Outlook
Installing the TAPI 2.1-compliant support software
Configuring Windows so that Outlook can use TAPI
Configuring Outlook to use the T6000 telephone number
NOTE: Although Outlook is used as the example, this information can also be applied to
other TAPI-enabled applications.
Using TAPI to Call from Outlook
Once you have configured Outlook or another TAPI-enabled program to dial using
the system, you can place calls through your telephone from the application. You
must be connected to the same network that your phone is connected to for TAPIenabled dialing to work with your phone.
This example uses Outlook, but other TAPI-enabled programs will be similar. The
application documentation or online help should have information on making calls
using the TAPI functionality.
To place a call from Outlook, use the following steps:
1.
Start Outlook (if not already running).
2.
Click the Contacts icon to switch to the Contacts listing.
3.
Right click on the contact you wish to call to bring up the Actions pop-up
menu.
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Using TAPI to Call from Outlook
4.
Click Call Contact on the menu (circled in the previous screen) to open the
New Call dialog box.
5.
Click Start Call to dial the telephone number displayed in the Number field.
NOTE: You cannot call four-digit extensions from Outlook. A complete 7- or 10-digit
phone number must be used.
TIP: Always check to be sure you have the correct number selected before
starting a call. If you have multiple phone numbers entered for the person
you are calling, you must use the drop-down list to select the number to call.
6.
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Set Up Outlook for TAPI
The speaker on your telephone should be activated and you should hear
ringing or a busy signal as the call is connected to the dialed number.
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7.
If the person you called answers, carry-on the conversation in the usual
manner.
NOTE: Do NOT click the Close button or icon in the New Call dialog box while carrying
on a conversation on the speakerphone (if available on your phone). Closing the
New Call dialog box while using the speakerphone will end the call immediately.
Minimize the New Call dialog box or, if you need to close the dialog box, pick up
the handset. Picking up the handset moves control of the call to the physical
phone from the computer under Outlook and TAPI.
8.
End the call by hanging up the handset, pressing the speaker button or
clicking the Close button or icon in the New Call dialog box.
Installing the TAPI Support Software
To install and set up the TAPI 2.1-compliant software, use the following steps:
1.
Start Web Portal.
2.
Click the Options tab.
3.
Click the PC Integration tab.
4.
Click Install TAPI Service Provider to begin the installation process.
5.
Depending on the PC’s operating system and security settings, a security
warning window may be displayed as part of the install. Select a method for
the installation and click OK. This procedure uses the Save this program to
disk option so that the install is available if needed again.
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Installing the TAPI Support Software
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6.
Choose where to save the TAPI.EXE file and click Save. This example saves
it to the desktop so that it is easy to find.
7.
Find the TAPI.EXE file (shown here on the PC desktop) and double-click it to
run the install program.
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8.
Depending on the PC’s operating system and security settings, a security
warning window may be displayed as part of the install. Click Run to install
or Cancel to not install TAPI.
9.
Click Next in the Welcome dialog box to install the TAPI program.
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10.
Click Next to start the installation.
11.
The Installing dialog box shows the progress of the installation.
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NOTE: A dialog box may appear while the Installation dialog is still running. Do NOT click
Cancel or the close icon when the dialog box appears. You will be returning to
this dialog box after completing two steps.
12.
When the dialog box appears while the Installing dialog box continues to run,
do the following:
a. Enter the IP addresses provided by your system administrator in the
Server IP Address 1 and 2 fields.
b. Click Add to add your telephone number (the one that will be used with
the TAPI-enabled program [such as Outlook]).
13.
Enter your telephone number and password and click OK.
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Configuring Windows for TAPI
14.
Click OK in the dialog box.
15.
Click Finish in the Installation Complete dialog box to complete the TAPI
program installation.
Configuring Windows for TAPI
For TAPI-enabled programs to be able to dial using the TAPI Service Provider,
Windows must be configured correctly to be able to use the proper line, get an
outside line, and dial correctly.
General Information
The following notes apply to all TAPI-enabled programs:
•
The program must be set to use Tekelec T6000 Telephone Service
Provider that must be installed on your PC.
•
The access codes required for outside calls (usually 9 or 8) must be
configured.
•
Instructions for handling area codes and, if necessary, 10-digit dialing
must be configured.
Setting Up TAPI
Use the following steps to set up TAPI 2.1-compliant Service Provider in Windows.
These steps are from Windows XP. Other Windows versions should be similar.
150
1.
Click Start and Control Panel to open the Control panel window.
2.
Double click Phone and Modem Options (circled).
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3.
Click Edit (circled) in the Phone and Modem Options dialog box.
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Set Up Outlook for TAPI
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Configuring Windows for TAPI
4.
In the Edit Location dialog box, click the General tab (if not selected) and do
the following:
a. Enter a Location name, if desired (boxed).
b. Make sure the Country/Region and Area Code information match your
location and area code (see arrows).
c. Set the outside access digits in the Dialing Rules section to the digit that
must be dialed to make an outside call (circled).
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5.
Click Apply.
6.
Click the Area Code Rules tab and do one of the following:
•
•
Click New to add an area code to the list.
Highlight an existing entry and click Edit to make changes.
NOTE: If you have never configured Phone and Modem Options for your Windows
computer, the Area Code Rules field will be empty. If you have setup Phone and
Modem Options before for any device or application, the previously entered
information will be displayed.
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153
Configuring Windows for TAPI
7.
Enter the three-digit area code in the Area Code field for each area code
where you have special rules that need to apply - such as dialing all 10 digits
within your area code or having multiple area codes that are not long distance
- by filling in the necessary information in the New/Edit Area Code Rule dialog
box.
NOTE: Depending on whether you clicked New or Edit, the dialog box will say either New
Area Code Rule or Edit Area Code Rule. If you clicked Edit, the area code you
highlighted will be displayed in the Area Code field.
154
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Example: Residents in the Dallas area have three area codes (shown in the
Edit Locations), must dial the entire 10-digit number for all calls and do not
need to dial 1 before making calls to any of those three area codes. As a
result, the information in the Edit Area Code Rule box for 214 is set as follows:
•
•
•
8.
“Include all the prefixes within this area code” is selected.
“Dial 1” is unchecked.
“Include the area code” is checked.
Click Apply when the information is correctly set and do one of the following:
•
•
•
Click New to add another area code to the list.
Highlight another existing entry and click Edit to make changes.
Click Calling Card if you use a calling card for calls, select the type of
calling card you use and fill in the appropriate fields.
NOTE: If you need additional information about using Calling Card, please consult the
Windows on-line help from the Start menu.
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155
Configuring Windows for TAPI
156
9.
When you are finished entering information in the New Location or Edit
Location dialog box, click OK to accept the dialing properties, and close the
dialog box and return to the Phone and Modem Options dialog box.
10.
Click the Advanced tab to see the list of available telephone providers.
11.
If you completed the T6000 setup as part of the TAPI install from Web Portal
you should see the Tekelec T6000 Telephony Service Provider (circled) and
can skip to “Configuring Outlook to Use TAPI”.
12.
If you did not complete the T6000 setup as part of the TAPI install from Web
Portal, click Add to open the Add Provider dialog box.
Set Up Outlook for TAPI
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13.
Select Tekelec T6000 Telephony Service Provider and click Add.
14.
When the Tekelec dialog box appears, do the following:
a. Enter the IP addresses provided by your system administrator in the
Server IP Address 1 and 2 fields.
b. Click Add to add your telephone number (the one that will be used with
the TAPI-enabled program [such as Outlook]).
15.
Enter your telephone number and password and click OK.
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Set Up Outlook for TAPI
157
Configuring Outlook to Use TAPI
16.
Click OK to return to the Phone and Modem Options dialog box.
17.
Click Close in the Phone and Modem Options dialog box.
Windows is now configured to allow users to make calls from their contacts, but the
TAPI-enabled program must be configured to use the line for dialing. For
information on configuring the program to use the telephone line for dialing, go to
“Configuring Outlook to Use TAPI”.
Configuring Outlook to Use TAPI
To configure Outlook or another TAPI-enabled program to dial using the system,
use the following steps:
158
1.
If not already running, start Outlook (or the TAPI-enabled application).
2.
Click the Contacts icon to switch to the Contacts listing.
3.
Right click any contact to bring up the Actions shortcut menu.
Set Up Outlook for TAPI
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4.
Click Call Contact on the menu (circled in the previous screen) to open the
New Call dialog box.
5.
Click Dialing Options to open the Dialing Options dialog box.
6.
Click on the drop-down menu in the Connect using line field and scroll down
any entries until you find your telephone number (circled).
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Set Up Outlook for TAPI
159
Configuring Outlook to Use TAPI
7.
Select your telephone number and click OK to return to the New Call dialog
box.
8.
You may call this contact or close the New Call dialog box.
NOTE: Outlook (or your TAPI-enabled application) is now configured to place calls using
your telephone number.
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Index
••••••
A
Abbreviated Dial 21
Abbreviated Dial Code
Create 22
Delete 23
Modify 22
Use 22
Verify 23
Accessing Voice Mail
From any other internal phone
Default Menu 87
Option A Menu 108
Option B Menu 127
From any Outside Touchtone Phone
Dialing Main Number (Default Menu) 87
Dialing Main Number (Option A Menu) 108
Dialing Main Number (Option B Menu) 127
Dialing Your Telephone (Default Menu) 88
Dialing Your Telephone (Option A Menu) 109
Dialing Your Telephone (Option B Menu) 128
From any outside touchtone phone
Default Menu 87
Option A Menu 108
Option B Menu 127
From the Email Program on your PC
Default Menu 88
Option A Menu 109
Option B Menu 128
From your phone
Default Menu 86
Option A Menu 107
Option B Menu 126
Add Voice Mail Distribution Group Members
Default Menu 99
Option A Menu 120
Option B Menu 139
Adjust Ringer Volume 8
Adjusting the Volume 8
Anonymous Call Rejection 23
Disable 24
Enable 23
Answering a Call 8
Answering Second Call 8
Reconnect to the First Call 9
Using the Answer soft key 9
Authorization Code Calling 24
Auto Attendant
Returning to
Default Menu 92
Option A Menu 113
Option B Menu 131
Automatic Call Distribution 64
Answer Calls 64
Find Out Queues 64
Log In 64
Log Out 64
View Calls-In-Queue Info 65
B
Basic Features
Adjusting the Volume 8
Line Button Indicators 9
Selecting a Ringer Sound 11
Basic Phone Features 7
Adjust Display Contrast 7
Adjust Ringer Volume 8
Answer Phone 8
Answering Second Call 8
Reconnect to the First Call 9
Using the Answer soft key 9
Cisco IP Phone
Call Directory, Using 17
Call Directory, Viewing or Dialing Missed Calls
17
Call Directory, Viewing or Dialing Received and
Placed Calls 18
Dial Tones 41
Ending Call 9
Feature Activation Digit 21
Hanging Up 9
Listening to Music on Hold 56
Making External Calls 10
Making Internal Calls 11
Using the 7960 MGCP or 7960 SIP 11
Using the 7960 SCCP 11
Ringer Patterns 41
Services Feature 12
Call Management 15
Directory Services 12
Voice Mail 14
Web Services 16
Speakerphone
Using 19
Troubleshooting Speakerphone 20
Use Phone Without Replacing the Handset 18
After a Call 19
During a Call 18
Billing Codes 24
Blind Transfer 25
C
Call Answering 8
Second Call (Answer) 8
Index
I-1
Reconnect to the First Call 9
Using the Answer soft key 9
Call Back Queuing 25
Call Block
Add Members 27
Add Number of Last Call 26
Delete Members 27
Disable 26
Enable 26
List Members 27
Call Block (Selective Call Rejection) 26
Call Directory
Using 17
Viewing or Dialing Missed Calls 17
Viewing or Dialing Received and Placed Calls 18
Call Forward (All Calls) 29
Phone Feature Buttons 29
Disable Call Forward 31
Set Forward 29
Star Codes
Disable 31
Call Forward (Busy) 31
Disable 33
Enable 31
Call Forward (No Answer) 33
Disable 34
Enable 33
Call Forward (Out of Service) 35
Disable 36
Enable 35
Call Forward, Selective 75
Add Forwarded Numbers 76
Delete Forwarded Numbers 77
Enable 75
Enter Forward Number 76
Identify Forwarding Destination Number 76
List Forwarded Numbers 77
Call Management
Call Forwarding 16
Call Screening 15
Call Pickup 36
Directed 36
Group 37
Phone Feature Buttons 36
Star Codes 37
Call Return 37
Call Trace 38
Call Waiting 38
Answering the Second Call 39
Suspending 39
Switch Between Calls 39
Caller ID Block 40
Calling
External 10
I-2
Index
Internal 11
Using the 7960 MGCP or 7960 SIP 11
Using the 7960 SCCP 11
Change Voice Mail Distribution Group Name
Default Menu 100
Option A Menu 121
Option B Menu 140
Changing Your Voice Mail Password
Default Menu 91
Option A Menu 112
Option B Menu 131
Cisco IP Phone
Call Directory
Using 17
Viewing or Dialing Missed Calls 17
Viewing or Dialing Received and Placed Calls
18
Cisco Telephone Features Table 2
Cisco Telephone Type 4
Company Directory Listing 13
Company Directory Lookup 13
Components
Descriptions 1
Composing Messages before Sending
Default Menu 90
Option A Menu 111
Option B Menu 130
Steps
Default Menu 90
Option A Menu 111
Option B Menu 130
Conference 40
Tips 41
Configuring Outlook to Use TAPI 158
Configuring Windows for TAPI 150
Setting Up TAPI 150
Connecting Your Telephone 5
Creating New Voice Mail Distribution Group
Default Menu 98
Option A Menu 119
Option B Menu 138
D
Delete Voice Mail Distribution Group Members
Default Menu 99
Option A Menu 121
Option B Menu 139
Deleting a Voice Mail Message
Default Menu 93
Option A Menu 114
Option B Menu 133
Deleting Voice Mail Distribution Group
Default Menu 100
Option A Menu 121
Option B Menu 140
Dial Tones 41
Dialing Back a Caller
Default Menu 95
Option A Menu 116
Option B Menu 134
Direct Extension Assignment 42
Programming a Phone 42
Re-establishing Guest Phone 42
Re-establishing Old Phone 42
Directed Call Pickup 36
Star Codes 37
Directory Services
Company Directory Listing 13
Company Directory Lookup 13
Personal Directory 13
Disable Call Forward (All Calls) 31
Phone Feature Buttons 31
Star Codes 31
Display
Adjust Display Contrast 7
Distinctive Ring 42
Distribution Groups
Add Members
Default Menu 99
Option A Menu 120
Option B Menu 139
Change Name
Default Menu 100
Option A Menu 121
Option B Menu 140
Creating
Default Menu 98
Option A Menu 119
Option B Menu 138
Delete Members
Default Menu 99
Option A Menu 121
Option B Menu 139
Deleting
Default Menu 100
Option A Menu 121
Option B Menu 140
Editing
Default Menu 98
Option A Menu 120
Option B Menu 138
List Members
Default Menu 99
Option A Menu 120
Option B Menu 139
Listing Groups
Default Menu 101
Option A Menu 122
Option B Menu 141
Modifying
Default Menu 98
Option A Menu 120
Option B Menu 138
Play Name
Default Menu 100
Option A Menu 121
Option B Menu 140
Do Not Disturb 43
Enabling/Disabling 43
Phone Feature Buttons 43
Star Codes 43
Tips 43
E
Editing Voice Mail Distribution Group
Add Members
Default Menu 99
Option A Menu 120
Option B Menu 139
Change Name
Default Menu 100
Option A Menu 121
Option B Menu 140
Default Menu 98
Delete Members
Default Menu 99
Option A Menu 121
Option B Menu 139
List Members
Default Menu 99
Option A Menu 120
Option B Menu 139
Option A Menu 120
Option B Menu 138
Play Name
Default Menu 100
Option A Menu 121
Option B Menu 140
Enable Call Forward (All Calls)
Phone Feature Buttons 29
Star Codes 30
End Call 44
Ending Call 9
Exiting the Voice Mail System
Default Menu 101
Option A Menu 122
Option B Menu 141
External Calls 10
External Dial Tone 41
External Ring 41
Index
I-3
F
Group Call Pickup 37
Phone Feature Buttons 37
Group Speed Dial 44
Intercom 46
Feature Notes 46
Making Calls 46
Receiving Calls 46
Internal Calls 11
Using the 7960 MGCP or 7960 SIP 11
Using the 7960 SCCP 11
Internal Dial Tone 41
Internal Ring 41
Introduction 1
Accessing Phone Features 1
In This Manual 1
IP Telephones
Components
Descriptions 1
H
L
Feature Activation Digit 21
Features 21
Features Table 2
Find-Me
with Remote Phone 74
Forwarding a Voice Mail Message
Default Menu 93
Option A Menu 115
Option B Menu 133
G
Handset
Use Phone Without Replacing Handset 18
After a Call 19
During a Call 18
Hands-Free Calling with Speakerphone 19
Hanging Up 9
Hold 44
Hold-on Queuing 45
How to
Answer a Second Call 8, 39
Answer the Phone 8
Hang up 9
Mark a Message as Urgent
Default Menu 91
Option A Menu 112
Option B Menu 130
Reply to a Message
Default Menu 94
Option A Menu 115
Option B Menu 134
Select a Different Ringer Sound 11
Suspend Call Waiting 39
Use Controls While Playing Messages
Default Menu 89
Option A Menu 110
Option B Menu 129
Hunt Groups 45
I
Identifying Your Telephone Type 4
Incoming voice mail 14
Indicated Call Park 45
Parking a Call 46
Phone Feature Buttons 46
Retrieving a Parked Call 46
Installing TAPI 145
I-4
Index
LCD Display
Adjust Display Contrast 7
Line Button Indicators 9
List Voice Mail Distribution Group Members
Default Menu 99
Option A Menu 120
Option B Menu 139
Listening to Music on Hold 56
Listening to Your Voice Mailbox Greetings
Default Menu 96
Option A Menu 117
Option B Menu 136
Listing of Voice Mail Distribution Groups
Default Menu 101
Option A Menu 122
Option B Menu 141
M
Managing Distribution Groups
Available Options
Default Menu 97
Option A Menu 118
Option B Menu 137
Default Menu 97
Option A Menu 118
Option B Menu 137
Meet-Me Conference 47
Adding More Ports to an Active Conference 51
Cancel (Delete) 53
Dialing in to Join 48
Dialing in Too Early 50
Dropping 51
Entering an Incorrect ID 50
Extending the Conference Duration 50
Join 47
Last Caller in Conference 50
List of 55
Locking 52
Lowering Hands 52
Modify (Edit) 54
Muting 51
Raising Hands 52
Roll Call 50
Schedule (Create) 52
Silencing Announcements 49
Menus and Commands
Default Menu 83
Option A Menu 103
Option B Menu 123
Message Controls for Voice Mail
Default Menu 89
Fast Forward to the End of a Message
Default Menu 89
Option A Menu 111
Option B Menu 129
Option A Menu 110
Option B Menu 129
Pause Play of a Message
Default Menu 90
Option A Menu 111
Option B Menu 129
Rewind to the Beginning of a Message
Default Menu 89
Option A Menu 110
Option B Menu 129
Rewind/Fast Forward
Default Menu 89
Option A Menu 110
Option B Menu 129
Modifying Voice Mail Distribution Group
Add Members
Default Menu 99
Option A Menu 120
Option B Menu 139
Change Name
Default Menu 100
Option A Menu 121
Option B Menu 140
Default Menu 98
Delete Members
Default Menu 99
Option A Menu 121
Option B Menu 139
List Members
Default Menu 99
Option A Menu 120
Option B Menu 139
Option A Menu 120
Option B Menu 138
Play Name
Default Menu 100
Option A Menu 121
Option B Menu 140
Moving Your Telephone 5
Multi Call Park 55
Parking a call 55
Phone Feature Buttons 55
Music on Hold 56
Mute 56
N
Night 56
Number/URL Mode
Line Button Indicators 9
O
One-Touch Transfer 58
On-hook Dialing 57
Operator
Returning to
Default Menu 92
Option A Menu 113
Option B Menu 131
Zero Out to
Default Menu 92
Option A Menu 113
Option B Menu 132
Outlook
Configuring to use TAPI 158
Installing TAPI 145
Set up for TAPI 143
Using TAPI to Make Calls 143
P
Pager Notification
Information Received
Default Menu 97
Option A Menu 118
Option B Menu 137
Park
Phone Feature Buttons 55
Parking a Call
Indicated Call Park 46
Password
Voice Mail, Changing
Default Menu 91
Option A Menu 112
Option B Menu 131
Permanent Caller ID Block Release 59
Personal Directory 13
Personal Greetings
Default Menu 95
Option A Menu 116
Option B Menu 135
Phone Components
Index
I-5
Descriptions 1
Phone Configurator 59
Assigning Number 59
Changing Number 60
IP Address/Phone Number Announcement 60
Unassigning Number 61
Play Voice Mail Distribution Group Name
Default Menu 100
Option A Menu 121
Option B Menu 140
Priority Call 61
Add Members 62
Delete Members 63
Disable 61
Enable 61
List Members 62
Priority Ring 42
Privacy Guard 65
Access Codes 65
Answering Call 67
Caller Actions 66
Entering Access Codes 66
Recording Name 66
Disabling 67
Enabling 67
Managing Access 68
Managing Access Codes
Changing the Code 68
Listening to Codes 68
Selective Call List 69
Adding Numbers 69
Deleting Numbers 70
Listening to Numbers 69
Q
Queue/ACD 64
Answer Calls 64
Find Out Queues 64
Log In 64
Log Out 64
View Calls-In-Queue Info 65
R
Receiving Pager Notification 96, 117, 136
Recording Personalized Voice Mailbox Greetings
Default Menu 96
Option A Menu 117
Option B Menu 135
Redial
Phone Feature Buttons 71
Star Codes 71
Remote Access to Call Forwarding 71
Canceling Remote Forwarding 72
Setting or Changing Remote Forwarding 71
I-6
Index
Remote Phone
with Find-Me 74
Remote VOISS Phone 72
Dial-in Support for Remote Phone 73
Web Portal Support for Remote Phone 73
Replaying a Voice Mail Message
Default Menu 93
Option A Menu 114
Option B Menu 133
Replying to Voice Mail Messages
Default Menu 94
Option A Menu 115
Option B Menu 134
Retrieving a Call
Indicated Call Park 46
Ringer
Adjust Volume 8
Ringer Patterns 41
Distinctive Ring 42
External Ring 41
Internal Ring 41
Priority Ring 42
Ringer Sound
Selecting 11
S
Saved voice mail 15
Saving a Voice Mail Message
Default Menu 93
Option A Menu 114
Option B Menu 133
Selecting a Dialing Mode
Line Button Indicators 9
Selecting a Ringer Sound 11
Selective Call Forward 75
Add Forwarded Numbers 76
Delete Forwarded Numbers 77
Disable 75
Enable 75
Enter Forward Number 76
Identify Forwarding Destination Number 76
List Forwarded Numbers 77
Sending a Voice Mail Message Directly to an Extension
Default Menu 95
Option A Menu 116
Option B Menu 134
Services Feature 12
Call Management 15
Call Forwarding 16
Call Screening 15
Directory Services 12
Voice Mail 14
Incoming voice mail 14
Saved voice mail 15
Web Services 16
Stock Quote 16
Weather 17
Set Up Oulook for TAPI
Configuring Windows for TAPI
Setting Up TAPI 150
Installing TAPI 145
Using TAPI to Call from Outlook 143
Set Up Outlook for TAPI 143
Configuring Windows for TAPI 150
Skipping the Voice Mail Menu
Default Menu 91
Option A Menu 113
Option B Menu 131
Skipping to the Next Voice Mail Message
Default Menu 93
Option A Menu 114
Option B Menu 133
Speaker 78
Speakerphone
Troubleshooting 20
Using 19
Speed Dial 79
Deleting a Number 80
Identify Assigned Number 79
Program Speed Dial Number 79
Use 79
Identify Assigned Number 79
Speed Dial Buttons
Modify 79
Star Codes
Abbreviated Dial 21
Add Members to Priority Call 62
Anonymous Call Rejection 23
Billing Codes 24
Call Block (Selective Call Rejection) 26
Call Forward (All Calls) 29
Call Forward (Busy) 31
Call Forward (No Answer) 33
Call Forward (Out of Service) 35
Call Return 37
Call Trace 38
Caller ID Block 40
Delete Priority Call Members 63
Enable/Disable Priority Call 61
List Priority Call Members 62
Permanent Caller ID Block Release 59
Privacy Guard 65
Access Codes 65
Answering Call 67
Caller Actions 66
Entering Access Codes 66
Recording Name 66
Disabling 67
Enabling 67
Managing Access 68
Managing Access Codes
Changing the Code 68
Listening to Codes 68
Selective Call List 69
Adding Numbers 69
Deleting Numbers 70
Listening to Numbers 69
Selective Call Forward 75
System Features
Remote VOISS Phone 72
Dial-in Support for Remote Phone 73
Web Portal Support for Remote Phone 73
T
TAPI
Configuring Outlook to use 158
Set up Outlook for 143
Using to call from Outlook 143
Telephone Components
Descriptions 1
Telephone Features 21
Abbreviated Dial 21
Create Abbreviated Dial Code 22
Delete Abbreviated Dial Code 23
Modify Abbreviated Dial Code 22
Use Abbreviated Dial Code 22
Verify Abbreviated Dial Code 23
Anonymous Call Rejection 23
Disable 24
Enable 23
Authorization Code Calling 24
Billing Codes 24
Blind Transfer 25
Call Back Queuing 25
Call Block
Add Members 27
Add Number of Last Call 26
Delete Members 27
Disable 26
Enable 26
List Members 27
Call Block (Selective Call Rejection) 26
Call Forward (All Calls) 29
Phone Feature Buttons 29
Call Forward (Busy) 31
Disable 33
Enable 31
Call Forward (No Answer) 33
Disable 34
Enable 33
Call Forward (Out of Service) 35
Disable 36
Index
I-7
Enable 35
Call Pickup 36
Phone Feature Buttons 36
Star Codes 37
Call Return 37
Call Trace 38
Call Waiting 38
Answering the Second Call 39
Suspending 39
Switch Between Calls 39
Caller ID Block 40
Conference 40
Tips 41
Direct Extension Assignment 42
Programming a Phone 42
Re-establishing Guest Phone 42
Re-establishing Old Phone 42
Directed Call Pickup 36
Star Codes 37
Disable Call Forward (All Calls)
Phone Feature Buttons 31
Do Not Disturb 43
Enabling/Disabling 43
Phone Feature Buttons 43
Star Codes 43
Tips 43
Enable Call Forward (All Calls)
Star Codes 30
End Call 44
Group Call Pickup 37
Phone Feature Buttons 37
Group Speed Dial 44
Hold 44
Hold-on Queuing 45
Hunt Groups 45
Indicated Call Park 45
Parking a Call 46
Phone Feature Buttons 46
Retrieving a Parked Call 46
Intercom 46
Feature Notes 46
Making Calls 46
Receiving Calls 46
Meet-Me Conference 47
Adding More Ports to an Active Conference 51
Cancel (Delete) 53
Dialing in to Join 48
Dialing in Too Early 50
Dropping 51
Entering an Incorrect ID 50
Extending the Conference Duration 50
Join 47
Last Caller in Conference 50
List of 55
I-8
Index
Locking 52
Lowering Hands 52
Modify (Edit) 54
Muting 51
Raising Hands 52
Roll Call 50
Schedule (Create) 52
Silencing Announcements 49
Multi Call Park 55
Phone Feature Buttons 55
Mute 56
Night 56
One-Touch Transfer 58
On-hook Dialing 57
Park
Phone Feature Buttons 55
Permanent Caller ID Block Release 59
Phone Configurator 59
Assigning Number 59
Changing Number 60
IP Address/Phone Number Announcement 60
Unassigning Number 61
Priority Call 61
Add Members 62
Delete Members 63
Disable 61
Enable 61
List Members 62
Privacy Guard 65
Access Codes 65
Answering Call 67
Caller Actions 66
Caller Actions (Access Codes) 66
Caller Actions (Record Name) 66
Disabling 67
Enabling 67
Managing Access 68
Managing Access Codes (Changing) 68
Managing Access Codes (Listening) 68
Selective Call List 69
Selective Call List (Adding Numbers) 69
Selective Call List (Deleting Numbers) 70
Selective Call List (Listening to Numbers) 69
Queue/ACD 64
Answer Calls 64
Find Out Queues 64
Log In 64
Log Out 64
View Calls-In-Queue Info 65
Redial
Phone Feature Buttons 71
Redial 71
Star Codes 71
Remote Access to Call Forwarding 71
Canceling Remote Forwarding 72
Setting or Changing Remote Forwarding 71
Selective Call Forward 75
Add Forwarded Numbers 76
Delete Forwarded Numbers 77
Disable 75
Enable 75
Enter Forward Number 76
Identify Forwarding Destination Number 76
List Forwarded Numbers 77
Speaker 78
Speed Dial 79
Deleting a Number 80
Identify Assigned Number 79
Program Speed Dial Number 79
Use 79
Speed Dial Buttons
Modify 79
Transfer 80
Telephone Features Table 2
Telephone Type 4
Telephones
Answering Second Call 8
Reconnect to the First Call 9
Using the Answer soft key 9
Call Answering 8
Ending Call 9
Hanging Up 9
Making External Calls 10
Making Internal Calls 11
Using the 7960 MGCP or 7960 SIP 11
Using the 7960 SCCP 11
Moving Your Telephone 5
Settings
Adjust Display Contrast 7
Adjust Ringer Volume 8
Adjusting the Volume 8
Selecting a Ringer Sound 11
Use Phone Without Replacing the Handset 18
After a Call 19
During a Call 18
Transfer 80
Blind 25
One-Touch 58
Troubleshooting
Speakerphone 20
U
Urgent Pager Notification
Default Menu 96, 97
Option A Menu 117, 118
Option B Menu 136, 137
Use Phone Without Replacing the Handset 18
After a Call 19
During a Call 18
Using TAPI to Call from Outlook 143
Using the Speakerphone 19
V
Voice Mail 14
Controls
Default Menu 89
Option A Menu 110
Option B Menu 129
Fast Forward to the End of a Voice Mail
Default Menu 89
Option A Menu 111
Option B Menu 129
Incoming voice mail 14
Marking a Message as Urgent
Default Menu 91
Option A Menu 112
Option B Menu 130
Pause Play of a Message
Default Menu 90
Option A Menu 111
Option B Menu 129
Replying to a Message
Default Menu 94
Option A Menu 115
Option B Menu 134
Rewind to the Beginning of a Message
Default Menu 89
Option A Menu 110
Option B Menu 129
Rewind/Fast Forward
Default Menu 89
Option A Menu 110
Option B Menu 129
Saved voice mail 15
Voice Mail Features
Accessing Your Mailbox
Default Menu 86
Option A Menu 107
Option B Menu 126
Changing Your Password
Default Menu 91
Option A Menu 112
Option B Menu 131
Composing Messages before Sending
Default Menu 90
Option A Menu 111
Option B Menu 130
Steps (Default Menu) 90
Steps (Option A Menu) 111
Steps (Option B Menu) 130
Creating New Voice Mail Distribution Group
Default Menu 98
Index
I-9
Option A Menu 119
Option B Menu 138
Deleting a Message
Default Menu 93
Option A Menu 114
Option B Menu 133
Deleting Voice Mail Distribution Group
Default Menu 100
Option A Menu 121
Option B Menu 140
Dialing Back a Caller
Default Menu 95
Option A Menu 116
Option B Menu 134
Editing Voice Mail Distribution Group
Default Menu 98
Option A Menu 120
Option B Menu 138
Exiting Voice Mail
Default Menu 101
Option A Menu 122
Option B Menu 141
Forwarding a Message
Default Menu 93
Option A Menu 115
Option B Menu 133
Introduction
Default Menu 83
Option A Menu 103
Option B Menu 123
Listening to Your Greetings
Default Menu 96
Option A Menu 117
Option B Menu 136
Managing Distribution Groups
Available Options (Default Menu) 97
Available Options (Option A Menu) 118
Available Options (Option B Menu) 137
Default Menu 97
Option A Menu 118
Option B Menu 137
Menus and Commands
Default Menu 83
Option A Menu 103
Option B Menu 123
Modifying Voice Mail Distribution Group
Default Menu 98
Option A Menu 120
Option B Menu 138
Pager Notification
Information Received (Default Menu) 97
Information Received (Option A Menu) 118
Information Received (Option B Menu) 137
Personal Greetings
I-10 Index
Default Menu 95
Option A Menu 116
Option B Menu 135
Receiving Pager Notification
Default Menu 96
Option A Menu 117
Option B Menu 136
Recording a Personalized Mailbox Greeting
Default Menu 96
Option A Menu 117
Option B Menu 135
Replaying a Message
Default Menu 93
Option A Menu 114
Option B Menu 133
Returning to Auto Attendant
Default Menu 92
Option A Menu 113
Option B Menu 131
Returning to Operator
Default Menu 92
Option A Menu 113
Option B Menu 131
Saving a Message
Default Menu 93
Option A Menu 114
Option B Menu 133
Sending a Message Directly to an Extension
Default Menu 95
Option A Menu 116
Option B Menu 134
Skipping the Mail Menu
Default Menu 91
Option A Menu 113
Option B Menu 131
Skipping to the Next Message
Default Menu 93
Option A Menu 114
Option B Menu 133
Voice Mail Distribution Group Listing
Default Menu 101
Option A Menu 122
Option B Menu 141
Zero Out to Operator
Default Menu 92
Option A Menu 113
Option B Menu 132
Voice Mailbox Greetings
Listening to Personalized
Default Menu 96
Option A Menu 117
Option B Menu 136
Recording Personalized
Default Menu 96
Option A Menu 117
Option B Menu 135
Volume
Adjusting the Volume 8
Ringer 8
W
Web Services 16
Stock Quote 16
Weather 17
Windows
Configuring for TAPI 150
Setting Up TAPI 150
Z
Zero Out to Operator
Default Menu 92
Option A Menu 113
Option B Menu 132
Index
I-11
I-12 Index
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