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900i
Cordless Phone
Installation and
User Guide
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This manual has been developed by NEC America. It is intended for the
use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or
suggestions for improving this manual would be appreciated. Forward your
remarks to:
NEC America Inc., Corporate Networks Groups
4 Forest Parkway
Shelton, CT 06484
cng.nec.com
Nothing contained in this guide shall be deemed to be, and this guide does
not constitute, a warranty of, or representation with respect to, any of the
equipment covered. This guide is subject to change without notice and
NEC America has no obligation to provide any updates or corrections to
this guide. Further, NEC America also reserves the right, without prior
notice, to make changes in equipment design or components as it deems
appropriate. No representation is made that this guide is complete or accurate in all respects and NEC America shall not be liable for any errors or
omissions. In no event shall NEC America be liable for any incidental or
consequential damages in connection with the use of this guide.
©2001 by NEC America. All Rights Reserved
Printed in U.S.A.
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Page 1
Section 1
Installation
In this section
Page
Precautions . . . . . . . . . . . . . . . . . . . . . . . .1-2
Installation . . . . . . . . . . . . . . . . . . . . . . . .1-6
Selecting the Installation Location . . . . . . . .1-6
Connecting the Telephone Line . . . . . . . . . .1-6
Connecting the Telephone Cord . . . . . . . . . .1-6
Applying Power to the Base Unit . . . . . . . . .1-7
Applying Power to the Desktop Charger . . .1-7
Attaching the Belt Clip to the Handset . . . . .1-8
Installing the Handset Battery . . . . . . . . . . .1-8
Charging the Handset Battery . . . . . . . . . . . .1-9
Charging the Spare Battery . . . . . . . . . . . . .1-9
Low Battery Indicator . . . . . . . . . . . . . . . .1-10
Cleaning the Battery Contacts . . . . . . . . . .1-10
Upgrading the Firmware . . . . . . . . . . . . . . .1-11
Optional Equipment . . . . . . . . . . . . . . . .1-12
Desk Phone . . . . . . . . . . . . . . . . . . . . . . . .1-12
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13
Backup AC Adaptor . . . . . . . . . . . . . . . . . .1-13
System Programming . . . . . . . . . . . . . . .1-14
Trouble Shooting . . . . . . . . . . . . . . . . . .1-16
1-1
1. Installation
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Precautions
Before you read anything else, please observe
the following:
WARNING!
NEC America Inc. DOES NOT represent this unit to be waterproof. To
reduce the risk of fire, electrical shock, or damage to the unit, DO NOT
expose this unit to rain or moisture.
1. Installation
LEAD-ACID BATTERY WARNING
• This equipment contains a rechargeable lead-acid battery.
• Do not completely discharge the battery.
The lead-acid batteries are similiar to your car battery. If you completely discharge it, then you may possibly damage the battery. Keep
the second battery in the charging cradle until it’s needed. It can
remain there for one month without damage.
• The rechargeable lead-acid battery contained in this equipment may
explode if disposed of in a fire.
• You can continue to recharge or interrupt recharging the lead-acid battery without creating a memory-effect, unlike Ni-CD batteries.
• Do not charge the rechargeable lead-acid battery used in this equipment in any charger other than the one designed to charge this battery
as specified in this guide. Using another charger may damage the battery, or cause the battery to explode.
1-2
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Precautions
Important Safety Instructions
When using your telephone equipment, basic safety precautions should
always be followed to reduce the risk of fire, electrical shock, and
injury to persons, including the following:
1.
Read and understand all instructions.
2.
Follow all warnings and instructions marked on the product.
3.
Unplug this product from the wall outlet before cleaning. Do not
use liquid cleaners or aerosol cleaners. Use a dry cloth for cleaning.
4.
Do not use this product near water; for example, near a sink or in
a wet area.
5.
Do not place this product on an unstable cart, stand, or table. The
telephone may fall, causing serious damage to the unit.
6.
To protect the product from overheating, do not block or cover any
slots or openings in the base unit. This product should never be
placed near or over a radiator or heat register. This product should
not be placed in a built-in installation unless proper ventilation is
provided.
7.
This product should be operated only from the type of power
source indicated on the marking label.
8.
Do not allow anything to rest on the power cord.
Do not locate this product where the cord will be damaged by persons walking on it.
9.
Do not overload wall outlets and extension cords, as this can result
in the risk of fire or electrical shock.
1. Installation
10. Never push objects of any kind into this product through the base
unit slots, as they may touch dangerous voltage points or short out
parts that could result in a risk of fire or electric shock. Never
spill liquid of any kind on the product.
1-3
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Precautions
11. To reduce the risk of electric shock, do not disassemble this product. Contact qualified service personnel when service or repair
work is required. Opening or removing covers may expose you to
dangerous voltages or other risks. Incorrect reassembly can cause
electric shock when the appliance is subsequently used.
12. Unplug this product from the wall outlet and refer servicing to
qualified personnel under the following conditions:
A. When the power supply cord is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally when following the
operating instructions. Adjust only those controls that are covered by the operating instructions. Improper adjustment of
other controls may result in damage, and will often require
extensive work by a qualified technician to restore the product
to normal operation.
E. If the product has been dropped, or the cabinet has been damaged.
F. If the product exhibits a distinct change in
performance.
1. Installation
13. Do not use the telephone to report a gas leak in the vicinity of the
leak.
1-4
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Precautions
CAUTION: To reduce the risk of fire or injury to persons by the battery, read and follow these instructions:
1.
Use only the appropriate type and size battery specified in this
Operating Guide.
2.
Do not dispose of the battery in a fire. The cell may explode.
3.
Do not open or mutilate the battery. The battery contents are corrosive and may cause damage to the eyes or skin. It may be toxic
if swallowed.
4.
Exercise care in handling the battery in order not to short the battery with conducting materials such as rings, bracelets, and keys.
The battery or conductor may overheat and cause burns.
5.
Charge the battery provided with or identified for use with this
product only in accordance with the instructions and limitations
specified in the instruction manual provided for this product.
6.
Observe proper polarity orientation between the battery and battery
charger.
SAVE THESE INSTRUCTIONS
1. Installation
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Installation
Selecting the Installation Location
Select a location for the phone that avoids excessive heat or humidity. The
base unit can be placed on a desk or tabletop near a standard 120V AC outlet
and telephone line jack. The base unit can also be mounted on a standard
AT&T or GTE wall plate using the Wall Mount Adaptor. If the phone is to be
paired with a keyset, place both phones in the same area. Keep the base unit
and handset away from sources of electrical noise (motors, fluorescent lighting,
computers).
Connecting the Telephone Line
There are two types of phone outlets:
1) Modular Jack
Plug the telephone line cord from the base unit into a standard modular telephone jack.
2) Hardwired Jack
A modular jack converter (not included) is required. You may need to
rewire when connecting the converter (making color-coded connections).
Connecting the Telephone Cord
CAUTION:
• Never install telephone wiring during a lightning storm.
• Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the KSU.
• Use caution when installing or modifying telephone lines.
Line "IN"
From
Telephone
Jack
1. Installation
85456 - 4
1-6
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Installation
Applying Power to the Base Unit
Use the supplied 10V adaptor.
85456 - 3
Line In from
Telephone
Jack
AC
Adaptor
Line Out to
Optional Nitsuko
Telephone
Applying Power to the Desktop Charger
854 56 - 9a
Use the supplied 9V AC adaptor. Wrap the power cord around the convenient
notch on the bottom.
IMPORTANT! Route the power cord where it will not create a trip hazard, or
where it could become chafed and create a fire or other electrical hazard.
Note: If you cannot plug the AC adaptors into the outlet, contact someone
about replacing the outlet.
1-7
1. Installation
Note: The AC adaptors furnished with this phone may be equipped with a
polarized line plug (a plug having one blade wider than the other). This plug
will fit into the power outlet only one way. If you are unable to insert the plug
fully into the outlet, try reversing the plug. Do not alter the shape of the blades
of the polarized plug.
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Installation
Before using your phone, be sure to raise the antenna to the vertical position.
85456 - 5a
Attaching the Belt Clip to the Handset
You can use the Belt Clip to attach the handset to your belt or pocket for convenient portability.
Remove the cover on the back of the handset near the antenna.
Slide the Belt Clip into the opening. Push
until it snaps into place.
85456 - 10a
To remove the Belt Clip, press the tab
inwards (using a screwdriver, if needed)
toward the belt clip. Slide out and replace
with the cover.
Installing the Handset Battery
1. Remove the battery cover from the handset.
1. Installation
2. Slide the top of the battery into position, then lower the bottom portion into
place. Note that the battery and handset both have positive and negative
indications. Make sure to place the battery in the handset so the indications
match.
3. Replace the battery cover.
1-8
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Installation
Charging the Handset Battery
The rechargeable lead-acid battery must be fully charged before using your
phone for the first time. Charge the battery without interruption for 15-20 hours.
You should not completely discharge the battery as this could possibly damage
it. If you see the BATT LOW icon on the phone, either replace the battery with
the fully charged spare battery or place the phone in the desktop charger for 1520 hours to recharge.
1. Place the phone into the desktop charger. The dial pad should be facing out
in order for the battery contacts to connect.
2. Make sure the CHARGE 1 LED lights. If the LED doesn’t light, check to
see that the AC adapter is plugged in, and that the handset is making good
contact with the battery contacts.
Charging the Spare Battery
The desktop charger of your phone is equipped with a Battery Charger for
charging the optional spare battery.
1. Place the spare battery into the battery slot.
There are positive and negative indications
on both the desktop charger and the battery.
Make sure that the battery is placed in the
charger so that the indications match.
2. Press the battery down until it snaps into
place.
char ge
1
char ge
2
Make sure the CHARGE 2 LED lights. If the
LED does not light, check to see that the AC
Adaptor is plugged in, and that the battery is
seated into the Charging Compartment.
854 56 - 6a
1. Installation
When charging is complete, press the latch
back slightly to remove the battery if it is needed. Otherwise, leave the battery
in the Charging Compartment. It can stay in the charger for up to a month
without overcharging.
1-9
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Installation
Low Battery Indicator
When the battery in the handset is low and needs to be charged, you will see a
“BATT LOW” warning icon on the display.
Return the handset to the desktop charger for charging or replace the handset
battery with the spare battery.
When the Low Battery Indicator Appears While
On a Call
In Standby Mode
Only the TALK button operates
None of the buttons operate
Handset beeps once every 3 seconds
Handset beeps once
Complete your call as quickly as possible
Cannot make a call
Replace the battery within
20 seconds to continue call
Replace battery before
making a call
Cleaning the Battery Contacts
To maintain a good charge, it is important to clean all charging contacts on the
handset and desktop charger about once a month. Use a pencil eraser or other
contact cleaner. Do not use any liquids or solvents.
85456 - 8a
Contacts
1. Installation
charge 1
Contacts
1-10
charge 2
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Installation
Upgrading the Firmware
Use these instructions when upgrading the Firmware ROM in
your 900 or 900i Base Unit. The new ROM in your upgrade kit is
a static-sensitive component. Be sure to follow the instructions
below carefully. Failure to follow proper anti-static precautions
could damage your new firmware.
Removing Old Firmware EPROM:
1. Unplug the base unit from the line
cord.
2. Attach a grounded wrist strap to your
wrist and a grounded metal object
(such as CEU ground).
3. Remove the screws from the bottom of
the base unit and remove the cover.
4. Using an IC puller, carefully remove
the old Firmware ROM. Be careful not
to rock the ROM or bend the pins during removal.
92266 - 1
Grounded wrist
strap
1
Installing New Firmware ROM:
1. Remove the new Firmware ROM from the anti-static sleeve.
2. Following the illustration at right,
carefully install the new ROM in
the base.
●
Grounded wrist
strap
92266 - 2
Pay careful attention to
line up the notch in the
ROM with the notch in its
socket. The notch should
be on the edge that
denotes pin “1”.
Do not bend any pins
when plugging in the
ROM.
1
●
Key
1. Installation
3. Discard the old ROM.
4. Replace the cover on the base
unit and reinstall the four screws.
5. Plug the line cord into the base
unit.
1-11
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Optional Equipment
Desk Phone
The cordless phone allows for the connection of an optional keyset phone.
This allows you to have a keyset phone to use while at your desk, and when
you need to be away from your desk, you can carry the cordless phone with
you. Refer to System Programming on page 1-14 for the required programming for this option.
Two Pair
Cross Connect
85456 - 2a
ORN-WHT
YEL
BLU-WHT
"B" Block
RED
Telco
RJ21X
625
Modular
Jack
25-Pair Station
Cable to CEU
1. Installation
cordle
ss
status
1-12
desk
WHT-ORN
BLK
WHT-BLU
GRN
To
Optional
Nitsuko
Keyset
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Optional Equipment
Headset
The optional headset provides a handsfree option for your convenience. With
the headset installed, you can use the belt clip to carry the handset and conduct
a conversation using the headset.
To install the optional headset, open the cover over the HEADSET jack and
plug the headset in.
85456 - 1a
No other settings are
required.
Operation of the phone
is exactly the same as
using the handset.
However, you will
hear through the headset earphone and talk
through the headset
microphone. The
handset earpiece and
microphone/mouthpiece are disconnected.
Backup AC Adaptor
The optional Backup AC Adaptor provides protection against losing a call in
case of AC power failure. The Backup Adaptor contains a battery pack that
provides enough power for you to complete the call and hang up.
To Phone
From AC
Adapter
Backup
AC Adapter
1. Disconnect the standard AC
adaptor from the base unit.
2. Plug the AC adaptor into the
jack on the Backup AC
adaptor.
3. Plug the wire from the
Backup AC adaptor into the
DC IN jack of the base unit.
1-13
1. Installation
To install the Backup Adaptor:
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System Programming
The following system programming is suggested for the best operation of your
cordless phone:
Programming - Onyx VSi System
In program E8 - Ringing Line Preference:
1. Enable Ringing Ling Preference for the cordless phone’s extension
number.
In program KS - Programming Keys for Keysets:
1. Assign a loop key to one of the function keys. The system default
setting has the function keys programmed for lines
1 - 4. By assigning a loop key, all required lines can be accessed
(To assign a Loop Key, enter ‘9’ in KS program).
In program E2 - Extension Circuit Type:
1. Enter the circuit type of “02” for the cordless phone’s extension
number.
In addition to the other normal keyset programming, the following programs
can be set so an optional desk phone can be used in addition to the cordless
phone:
In program E9 - Direct Termination or Operator Extension:
1. Enter the cordless phone’s extension number. At the prompt “DIR
TERM OR OPR EXT”, enter the extension number of the desk
phone.
In program KS - Programming Keys for Keysets:
1. For the desk phone, assign a Station Pickup key with the cordless
phone’s extension number (to assign a Station Pickup key, enter ‘S’
+ extension number in KS program).
Programming - i-Series System
In program 0004 - Automatic Extension Circuit Type Setup:
1. Have the system automatically set the circuit type for each extension (the cordless phone is identified as circuit type 1).
1. Installation
In program 1006 - Programming Functions Keys (or SC 851):
1. Assign a loop key to one of the function keys. The system default
setting has the function keys programmed for lines
1 - 4. By assigning a loop key, all required lines can be accessed
(enter code 1078 - option 2).
1-14
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System Programming
In program 0909 - Extension Ring Group Assignment:
1. Assign the cordless phone’s extension to a Ring Group.
In addition to the other normal keyset programming, the following programs
can be set so an optional desk phone can be used in addition to the cordless
phone:
In program 1009 - Cordless/Desktop Extension Assignment:
1. Assign the extension number for the cordless phone first and then
assign the extension for the desk phone.
In program 1006 - Programming Function Keys:
1. Program a function key to be a Call Coverage key for the cordless
phone’s extension as well as the desk phone’s extension. Assign
the desk phone’s extension to the cordless phone and the cordless
phone’s extension to the desk phone (enter code 1036 + extension
number).
1. Installation
In program 1016 - Multiple Directory Number Ring Assignment:
1. Set the ringing assignment for the Call Coverage key for both the
cordless phone and desk phone’s extension (Option 1 allows the
calls to ring the extension).
1-15
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Trouble Shooting
Trouble Shooting Procedures
If your phone is not performing to your expectations, please try these simple
steps. If you are still unable to resolve the problem, contact your communications manager.
Problem
Suggestion
Charge light won’t come • Make sure the AC Adaptor is plugged
on when the handset is
into the desktop charger and wall outlet.
placed in the desktop
• Make sure the handset is properly seated
charger
in the desktop charger.
• Make sure the lead-acid battery is properly
placed in the handset.
• Make sure that the charging contacts on
the handset and desktop charger are
clean.
1. Installation
Conversation interrupted • Make sure that the base unit’s antenna
frequently.
is fully vertical.
• Move closer to the base unit.
• Check for BATT LOW warning.
1-16
Warning tone and NO
SERVICE message.
• Move closer to the base unit.
Handset doesn’t ring.
• The battery may be weak.
Charge the battery for 15-20 hours.
• Make sure the base unit antenna is fully
vertical.
• The handset may be too far away from
the base unit.
Interference from other
cordless phone users.
• Press the CHAN key to switch channels.
The channel can be changed while you
are on an active call, but not when you
are dialing a telephone number.
Interference or noise in
the handset.
• Make sure the base unit is at least 3’
away from any computer, fax machine,
printer, or TV (they generate radio
waves)
• Make sure the antenna is in the upright
position
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Page 1
Section 2
Features
In this section
Page
Basic Operation . . . . . . . . . . . . . . . . . . . . .2-5
Using the Handset . . . . . . . . . . . . . . . . .2-5
Onyx VSi Features . . . . . . . . . . . . . . . . . . .2-7
Basic Feature Operation . . . . . . . . . . . .2-9
Outside Calls . . . . . . . . . . . . . . . . . . . . . .2-9
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
Intercom Calls . . . . . . . . . . . . . . . . . . . .2-10
Transfer . . . . . . . . . . . . . . . . . . . . . . . . .2-11
System Features . . . . . . . . . . . . . . . . .2-13
Account Codes . . . . . . . . . . . . . . . . . . . .2-13
Call Forwarding . . . . . . . . . . . . . . . . . . .2-14
Callback . . . . . . . . . . . . . . . . . . . . . . . . .2-15
Caller ID . . . . . . . . . . . . . . . . . . . . . . . .2-15
Camp-On . . . . . . . . . . . . . . . . . . . . . . . .2-17
Conference . . . . . . . . . . . . . . . . . . . . . . .2-17
Conference, Unsupervised . . . . . . . . . . .2-18
Directed Call Pickup . . . . . . . . . . . . . . .2-18
Display Messages . . . . . . . . . . . . . . . . .2-19
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19
Group Call Pickup . . . . . . . . . . . . . . . . .2-19
Group Ring . . . . . . . . . . . . . . . . . . . . . .2-20
Headset . . . . . . . . . . . . . . . . . . . . . . . . .2-20
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . .2-20
Intrusion (Barge-In) . . . . . . . . . . . . . . . .2-21
Last Number Redial . . . . . . . . . . . . . . . .2-22
Line Callback . . . . . . . . . . . . . . . . . . . . .2-22
Meet-Me Conference . . . . . . . . . . . . . . .2-23
Message Waiting . . . . . . . . . . . . . . . . . .2-24
Microphone Mute . . . . . . . . . . . . . . . . .2-24
2. Features
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Page 2
In this section
Page
Monitor . . . . . . . . . . . . . . . . . . . . . . . . .2-24
Operator Assistance . . . . . . . . . . . . . . . .2-25
Page Zone . . . . . . . . . . . . . . . . . . . . . . .2-26
Park . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-27
Personal Greeting . . . . . . . . . . . . . . . . . .2-28
Prime Line Selection . . . . . . . . . . . . . . .2-28
Privacy Release Groups . . . . . . . . . . . . .2-29
Ringing Line Preference . . . . . . . . . . . . .2-29
Room Monitor . . . . . . . . . . . . . . . . . . . .2-29
Selectable Display Messages . . . . . . . . .2-30
Speed Dial . . . . . . . . . . . . . . . . . . . . . . .2-31
Station Call Coverage . . . . . . . . . . . . . .2-34
Voice Mail . . . . . . . . . . . . . . . . . . . . . . .2-34
Voice Prompting Messages . . . . . . . . . . .2-36
Volume Controls . . . . . . . . . . . . . . . . . .2-38
Walking Class of Service . . . . . . . . . . . .2-38
i-Series Features . . . . . . . . . . . . . . . . . . .2-39
Basic Feature Operation . . . . . . . . . . .2-41
2. Features
Outside Calls . . . . . . . . . . . . . . . . . . . . .2-41
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-44
Intercom Calls . . . . . . . . . . . . . . . . . . . .2-45
Transfer . . . . . . . . . . . . . . . . . . . . . . . . .2-46
System Features . . . . . . . . . . . . . . . . .2-51
Abbreviated Dialing . . . . . . . . . . . . . . . .2-51
Account Codes . . . . . . . . . . . . . . . . . . . .2-52
Alarm . . . . . . . . . . . . . . . . . . . . . . . . . .2-53
Automated Attendant (VAU) . . . . . . . . .2-53
Barge In . . . . . . . . . . . . . . . . . . . . . . . . .2-54
Call Forwarding . . . . . . . . . . . . . . . . . . .2-54
Call Forwarding Off-Premise . . . . . . . . .2-55
Call Forward Follow Me . . . . . . . . . . . .2-56
Call Forward/DND Override . . . . . . . . .2-57
Call Waiting (Camp On) . . . . . . . . . . . .2-57
Callback . . . . . . . . . . . . . . . . . . . . . . . . .2-57
Conference . . . . . . . . . . . . . . . . . . . . . . .2-58
Conference, Voice Call . . . . . . . . . . . . . .2-59
2-2
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Page 3
In this section
Page
Department Calling . . . . . . . . . . . . . . . .2-59
Department Step Calling . . . . . . . . . . . .2-61
Directed Call Pickup . . . . . . . . . . . . . . .2-61
Do Not Disturb . . . . . . . . . . . . . . . . . . .2-61
Door Box . . . . . . . . . . . . . . . . . . . . . . . .2-62
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . .2-62
Forced Trunk Disconnect . . . . . . . . . . . .2-63
Group Call Pickup . . . . . . . . . . . . . . . . .2-63
Headset . . . . . . . . . . . . . . . . . . . . . . . . .2-64
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . .2-64
Last Number Redial . . . . . . . . . . . . . . . .2-65
Line Preference . . . . . . . . . . . . . . . . . . .2-65
Meet-Me Conference . . . . . . . . . . . . . . .2-66
Meet Me Paging . . . . . . . . . . . . . . . . . . .2-67
Message Waiting . . . . . . . . . . . . . . . . . .2-68
Microphone Cutoff . . . . . . . . . . . . . . . . .2-69
Multiple Directory Numbers . . . . . . . . .2-69
Night Service . . . . . . . . . . . . . . . . . . . . .2-70
Off Hook Signaling . . . . . . . . . . . . . . . .2-71
One-Touch Calling . . . . . . . . . . . . . . . . .2-72
Paging . . . . . . . . . . . . . . . . . . . . . . . . . .2-73
Park . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-74
Park and Page (VAU) . . . . . . . . . . . . . . .2-75
Personal Greeting . . . . . . . . . . . . . . . . . .2-76
Programmable Function Keys . . . . . . . .2-77
Reverse Voice Over . . . . . . . . . . . . . . . .2-79
Ringdown . . . . . . . . . . . . . . . . . . . . . . .2-80
Save Number Dialed . . . . . . . . . . . . . . .2-81
Secretary Call . . . . . . . . . . . . . . . . . . . .2-82
Selectable Display Messages . . . . . . . . .2-83
Serial Dial . . . . . . . . . . . . . . . . . . . . . . .2-84
Tandem Trunking . . . . . . . . . . . . . . . . . .2-84
Trunk Queuing . . . . . . . . . . . . . . . . . . . .2-86
Voice Announce Unit (VAU) Messages .2-86
Voice Mail . . . . . . . . . . . . . . . . . . . . . . .2-87
Voice Over . . . . . . . . . . . . . . . . . . . . . . .2-88
2. Features
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In this section
Page
Voice Prompting Messages . . . . . . . . . . .2-89
Volume Controls . . . . . . . . . . . . . . . . . .2-90
Charts and Illustrations . . . . . . . . . . .2-91
2. Features
Onyx VSi - Your System’s Dialing Plan . .2-91
i-Series - Your System’s Dialing Plan . . .2-92
Telephone Layout . . . . . . . . . . . . . . . . .2-93
Onyx VSi - Telephone LED Flash Rates .2-95
i-Series - Telephone LED Flash Rates . .2-96
Onyx VSi - Quick Reference . . . . . . . . .2-97
i-Series - Quick Reference . . . . . . . . . . .2-99
2-4
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BASIC OPERATION
Basic Operation
Operation of the phone is performed using the handset out of the desktop
charger. The exceptions are charging the handset battery and transferring a call
to your desk phone.
For a Quick Reference Chart of feature operations, refer to pages 2-97 (Onyx
VSi system) or 2-99 (i-Series system).
Using the Handset
When you pick up the handset and press TALK, you will see:
You may then possibly see one of the following:
Indicator
LCD Display
Line OK
TALK LED
No Connection
to Base Unit
Error Tone
NO SERVICE
Channel Busy
Error Tone
SYSTEM BUSY
Line in Use
Error Tone
LINE INUSE
2. Features
Condition
When communication is made between the base unit and the handset, the
screen will go to standby mode, and the phone is ready to use.
If the handset is at the range limit of the phone, you may see:
2-5
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BASIC OPERATION
Take the following action:
Condition
Action
During A Call
Warning Tone
In Standby Mode
Can’t make or answer
calls (Phone may ring
intermittently)
Move back in
range within
20 seconds
Move back within range
Lock Mode
To prevent any calls from being placed on the 900i, you can enable the Lock
Mode feature. This feature allows you to answer any incoming calls, but
restricts the phone for any outgoing use.
2. Features
To Enable the Lock Mode:
1. Hold down the CHAN button for one second.
The display shows “ENTER 2 DIGITS LOCK CODE=__”.
2. Enter any two-digit number you wish to use for the code.
3. Press the CHAN button.
The display shows ‘LOCK? LOCK CODE=00”
4. Press the CHAN button.
The LOCK icon appears on the display.
To Disable the Lock Mode:
1. Hold down the CHAN button for one second.
The display shows “ENTER 2 DIGITS LOCK CODE=__”.
2. Enter the two-digit number used for the code.
If you forget the 2-digit code, remove the battery from the
handset for two seconds. The phone returns to normal use.
3. Press the CHAN button.
The display clears and returns to an idle state.
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Onyx VSi
Features
2. Features
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2. Features
- For Your Notes -
2-8
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Page 9
Onyx VSi System
Outside Calls
Basic Feature Operation
Outside Calls
You can place an outside call by dialing a code or by pressing a line key. To
answer an outside call, you can use either a line or a loop key.
1. Press TALK.
The display shows “ACQUIRING LINK”.
2. Press a line key.
The line key lights and you hear dial tone. You may also be
able to press a line group (line rotary) key. These keys are
also called outbound loop keys. Your communications
manager can tell you which keys are line keys.
3. Dial number.
If your system is behind a PBX or Centrex, you may have to
dial 9 before your number. Check with your communications manager.
OR
1. Press TALK.
The display shows “ACQUIRING LINK”.
2. Dial line access code (e.g., 801).
-You hear dial tone.
-You may also be able to dial a line group access code (9 or
90-98). If you have Direct Line Access, you can dial the
outside line extension number (e.g., 480).
-If your system has ARS (Automatic Route Selection), 9 is
normally your ARS access code.
3. Dial number.
If your system is behind a PBX or Centrex, you may have to
dial 9 before your number. Check with your communications manager.
To answer an outside call:
1. A line key flashes and your phone rings.
The line key may be a line group (incoming line rotary) key.
These keys are also called inbound loop keys.
2. Press TALK.
-If you are not connected to the caller, press the flashing
line key. The line key lights.
-To answer a call ringing the paging speakers, press TALK
+ * + 0.
2-9
2. Features
To place an outside call:
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Intercom Calls
Onyx VSi System
Intercom Calls
You can voice-announce your Intercom call to a keyset phone or have the
called extension ring. When you voice-announce, the other party hears you
over the phone speaker and can speak Handsfree. Keep in mind when using
Intercom, you may not be able to voice-announce to some extensions.
To place an Intercom call:
1. Press TALK.
You hear dial tone.
2. Dial extension number.
-You hear ringing. Wait for the party to answer.
OR
-You hear two beeps and can begin speaking.
-To force the phone to ring, dial 1 before you dial the extension number.
To answer a ringing Intercom call:
1. Press TALK.
Hold
This feature is always available.
Hold lets you place a call in a temporary waiting state. While the call is on
Hold, you can place and receive other calls.
2. Features
If a call remains on Hold too long, it recalls the extension that placed it on
Hold. If unanswered, the call may ring other extensions.
To place your call on Hold:
(Do Not Hang Up.)
1. Press HOLD.
To place a call on Exclusive Hold (only you can pick the
call up), press the HOLD key twice.
2. (Optional) Press TALK or place the handset in the desktop
charger to hang up.
To retrieve an outside call from Hold:
For a line that appears on your phone:
1. Press TALK.
2. Press the flashing line key.
OR
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Onyx VSi System
Transfer
For a line you placed on Hold that does not appear on your
phone:
1. Press TALK.
2. Press HOLD.
OR
For a line somebody else placed on System Hold that does not
appear on your phone:
1. Press TALK.
2. Press *.
3. Dial the line access code (e.g., 801) or extension number.
To retrieve an Intercom call from Hold:
1. Press TALK.
2. Press HOLD.
Transfer
This feature is always available.
You can Transfer a call to another extension. If the other party does not answer
the transferred call, you can retrieve it.
You can also Transfer a call from the handset to your optional “desk” phone if
you need to place the cordless phone back into the desk unit for recharging.
(Do Not Hang Up.)
1. Press CONF and dial the extension number.
You can press a Hotline key instead of dialing the extension
number.
2. Announce the call.
-If you hear ringing, wait for the party to answer before
announcing the call. To Transfer the call unannounced,
skip this step.
-If you hear a busy tone, you can dial ‘C’ to wait in line.
Refer to the Camp-On feature for further information.
Also, your display shows, “HOLD/WAIT”. This indicates
the number of calls on Hold or already Camped-On to the
busy extension.
3. Press TALK or place handset in desktop charger to hang up.
2-11
2. Features
To Transfer your call to another extension:
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Transfer
Onyx VSi System
To retrieve a transferred outside call:
1. Press TALK.
2. Press the flashing line key for the call.
To Transfer a call to your desk phone:
1. Press the DESK button on the base unit.
The DESK button flashes.
2. Hang up cordless phone.
3. From your desk phone, pick up the handset and press the
Pickup key.
The Pickup key must be assigned in system programming.
To Transfer a call to your cordless phone from the desk phone:
2. Features
1. From the desk phone, press the Pickup key.
The Pickup key must be assigned in system programming.
2. Press TALK on the cordless phone when it starts to ring.
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Onyx VSi System
Account Codes
System Features
Account Codes
For billing or other purposes, you can enter an Account Code (a number up to
10 digits long) to categorize your outside call. This Account Code is included
in a report that the system generates. You can enter an Account Code manually
as described below, or you can program a Function key for Account Code entry
(refer to “Speed Dial”). This eliminates the need to place your call on Hold
while you enter the number.
If your system has Mandatory Account Codes, you must enter an Account Code for
each long distance call you place. If your Account Codes are also Verifiable, you
must enter a code from a list programmed into your phone system. Ask your communications manager which type of Account Codes you have.
To enter an Account Code when placing an outside call:
(You can program this on a Function key. See “Speed Dial”.)
1. Place call.
2. Press # immediately after dialing the number.
3. Enter Account Code.
4. Press #.
To enter an Account Code for the call you are on:
2. Features
(You can program this on a Function key. See “Speed Dial”.)
(Do not hang up.)
1. Press CONF.
2. Press #.
3. Enter Account Code.
4. Press #.
5. Press HOLD.
You are reconnected to your call.
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Call Forwarding
Onyx VSi System
Call Forwarding
With Call Forwarding, you can reroute your incoming calls to another extension or to an outside number.
To forward calls:
(This may be programmed on a Function key. See “Speed Dial”.)
1. Press TALK.
2. Press #.
3. Dial extension number to receive calls.
4. Press one of the following:
-”1” to forward calls not answered.
-”2” to forward calls not answered or when busy.
-”3” to forward all calls.
5. Press TALK or place handset in desktop charger to hang up.
MSG icon appears on the display.
To cancel Call Forwarding:
1. Press TALK.
2. Press #.
3. Press TALK or place handset in desktop charger to hang up.
MSG icon disappears.
Off-Premise Call Forwarding
2. Features
You can reroute your calls to an outside (off-premise) telephone number. For
example, you can forward your calls to your cellular car phone if you have to
be on the road.
To forward calls to an outside number:
1.
2.
3.
4.
Press TALK.
Press #.
Dial 1.
Dial line number (e.g., 01).
You may also be able to dial a line group code (9, 90-98).
5. Dial telephone number that is to receive calls.
6. Press TALK or place handset in desktop charger to hang up.
MSG icon appears on the display.
To cancel Off-Premise Call Forwarding:
1. Press TALK.
2. Press #.
3. Press TALK or place handset in desktop charger to hang up.
MSG icon disappears.
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Onyx VSi System
Caller ID
Callback
When you call a busy extension, you may leave a Callback request for a return
call. You do not have to repeatedly call the busy extension back, hoping to find
it idle. To leave a Callback for an outside line, refer to the Line Callback feature.
To request a Callback (after calling a busy extension):
(Do not hang up.)
1. Dial C.
You hear ringing.
2. Press TALK.
You can use your phone for other calls while waiting for the
Callback to ring.
To answer when Callback rings you back:
1. Press TALK.
If you hear ringing, wait for answer.
OR
If you hear two beeps, go ahead and speak.
To cancel a Callback request to a specific extension:
1. Call the busy extension again.
You hear busy tone.
2. Press *.
3. Press TALK or place handset in desktop charger to hang up.
To cancel all your Callbacks simultaneously:
2. Features
(This also cancels your Line Callbacks.)
1. Press TALK.
2. Press # and then *.
3. Press TALK.
Caller ID
Caller ID can show your incoming caller’s number and optional name. The
Caller ID information will show as either a post-answer or pre-answer display.
With the post-answer display, you’ll see the caller’s number and optional name
after you answer the call. The pre-answer display lets you see the caller’s number and optional name before you answer the call. You can also use the preanswer display to preview incoming calls before you answer them.
Under certain conditions, you may see one of the following messages in place
of the normal Caller ID information.
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Caller ID
Onyx VSi System
When you see ...
It means ...
PRIVATE
Your caller has blocked Caller ID.
OUT OF AREA
Your caller has dialed from an area that
does not support Caller ID.
UNAVAILABLE
Your telephone company’s Caller ID
service is out of order.
To answer a Caller ID call (with the pre-answer display disabled):
1. Press TALK and then press the flashing line key.
You see the incoming caller’s name and number and you
answer the call.
2. Features
To answer a Caller ID call (with the pre-answer display
enabled):
1. Press the flashing line key to display the incoming caller’s
phone number.
You can press another flashing line key instead of going to
the next step.
2. Press the flashing line key again to display the incoming
caller’s name.
-If the telephone company does not offer the name option,
you skip to the next step.
-You can press another flashing line key instead of going to
the next step.
3. Press TALK to answer the call.
If you previewed several ringing lines, you’ll answer the
call on the most recently pressed line key.
To re-display the Caller ID information for the call you are on:
1. Press the line key for the call.
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Onyx VSi System
Conference
Camp-On
Camp-On allows you to call a busy extension or line and wait off-hook until
that extension or line becomes free.
To Camp-On to a busy extension or line:
(Do not hang up.)
1. Dial C.
-If you Camp-On to a busy extension...
You hear ringing in your handset. When the party is free,
their phone rings.
OR
-You hear two beeps and you can begin speaking.
-If you Camp-On to a busy line...
Busy tone stops. When you hear dial tone, dial your outside call.
To answer a Camp-On:
(You hear two beeps while you are on a call.)
(Do not hang up.)
1. Press HOLD.
Your first calls goes on Hold.
2. Press TALK.
The Camp-On call rings your phone.
3. Press TALK again.
You are connected to the calling party.
1. Press HOLD.
2. Press * and dial S (dial pad key 7).
Conference
This feature is always available.
Conference allows you to converse jointly with two inside parties, two outside
parties or one of each.
To set up a Conference:
1.
2.
3.
4.
Place first call.
Press CONF.
Place next call.
Press CONF.
All three parties are Conferenced.
2-17
2. Features
To return to the first call and switch (split) between calls:
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Conference, Unsupervised
Onyx VSi System
To cancel a Conference:
1. Press TALK.
If your Conference included an Intercom call, your caller
continues to converse after you hang up.
OR
1. Place Conference on Hold.
2. Disconnect one of your callers.
3. Hang up on your remaining caller.
Conference, Unsupervised
Use Unsupervised Conference when you want to join two outside callers in a
Conference -- then leave the Conference and allow them to talk privately. Once
you set up this type of Conference, it continues until one of the outside callers
hangs up. You cannot rejoin the Conference or terminate it from your phone.
To set up an Unsupervised Conference:
2. Features
1. Place or answer first outside call.
You talk to the first caller.
2. Press CONF.
3. Place or answer second outside call.
You talk to the second caller.
4. Press CONF again.
You talk to both callers.
5. Press TALK.
Your callers talk privately with each other. You cannot
rejoin the Conference.
Directed Call Pickup
Directed Call Pickup allows you to answer a call ringing another extension.
You may also have Call Coverage keys on your phone. You can use these keys
instead of Directed Call Pickup to answer a call to the covered extension. Refer
to the Station Call Coverage feature for further information.
To Pickup a call ringing at another phone:
(You can program this on a Feature key. Refer to “Speed Dial” for
further information.
1. Press TALK.
2. Press *.
3. Dial the ringing extension number.
-You are connected to the caller.
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Onyx VSi System
Group Call Pickup
-This procedure also picks up a call on System Hold or
Parked at the extension you dial. Refer to the Hold and Park
features.
Display Messages
Messages appear in the display window to provide helpful information at a
glance. Then you use your phone, messages display to explain what is happening or to help you remember what to do next. If you have a question about the
displays, check with your communications manager.
Flash
While you are on an outside (CO) call, Flash allows you to regain dial tone without giving up control of the line. You can then place another call. Flash also
allows access to PBX features when using a PBX line.
To flash the line you are on:
(Do not hang up.)
1. Press FLASH.
2. Dial number.
Your extension may be in a group with some of your co-workers’ extensions so
you can easily pick up each other’s calls. You can answer a call that is ringing
any extension in the group by dialing a Group Call Pickup access code. You may
have a Group Call Pickup key on your phone, which you can also use to answer
calls. You don’t have to be a group member to have Group Call Pickup keys.
To answer a call ringing in a Pickup Group from a phone within
that Pickup Group:
(You can program this on a Feature key. Refer to “Speed Dial” for
further information.)
1. Press TALK.
2. Press * and dial 1.
You are connected to the caller. Your display shows, “P (+
name)” or “PICKUP FROM (+ extension number)”.
OR
1. Press TALK.
2. Press the flashing Group Call Pickup key.
-The key flashes when a call is ringing the group.
-You are connected to the caller. Your display shows, “P (+
name)” or “PICKUP FROM (+ extension number)”.
2-19
2. Features
Group Call Pickup
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Group Ring
Onyx VSi System
Group Ring
During installation, certain extensions in your system were arranged into Ring
Groups. When you call a Ring Group number, all extensions in the Ring Group
ring. You can also answer a Ring Group call.
To place a call to a Ring Group:
(You can program this on a Feature key. Refer to “Speed Dial” for
further information.)
1. Press TALK.
2. Dial the Ring Group number (e.g., 428).
You hear ringing; wait for an answer.
To answer a Ring Group call at any phone.
(You can program this on a Feature key. Refer to “Speed Dial” for
further information.)
1. Press TALK.
2. Dial the Ring Group number (e.g., 428).
You are connected to the caller.
To answer a Ring Group call ringing your group:
1. Press TALK.
Headset
2. Features
If you have a Headset, you can use it instead of the handset. Using the headset
frees up your hands for other work.
To install the Headset:
1. Lift the rubber cover on the headset jack on the phone.
2. Plug the headset connector into the connector.
To operate a Headset:
1. Press TALK to initiate a call or to hang up an active call.
Hotline
Hotline gives you one-button calling and Transfer to another extension (your
Hotline Partner). The Hotline key on your phone shows the status of your partner’s extension.
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Onyx VSi System
When the Hotline key is ...
OFF
ON
Flashing
Intrusion (Barge-In)
Your partner is ...
Idle
Busy
DND
You may be able to override an extension in Do Not Disturb using your Hotline
key.
To place a call using a Hotline key:
1. Press TALK.
2. Press the Hotline key.
To transfer the call you are on using a Hotline key:
(Do not hang up.)
1. Press CONF.
2. Press the Hotline key.
-If your partner doesn’t answer, you can press another
Hotline key before going to step 3.
3. Press TALK or wait for an answer.
To override your Hotline partner’s DND:
(The Hotline key for your partner flashes on your phone.)
1. Press TALK.
2. Press the Hotline key twice.
The phone rings if idle; wait for an answer.
To answer a call from your Hotline Partner:
2. Features
1. Listen for ringing.
2. Press TALK.
Intrusion (Barge-In)
Intrusion permits you to break into a co-worker’s established call. Use
Intrusion when you have to get a message through right away (such as in an
emergency). Intrusion sets up a three-way call between you, your co-worker
and their caller.
CAUTION: Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.
To intrude on a busy extension:
(Do not hang up.)
1. Dial I (dial pad key 4).
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Last Number Redial
Onyx VSi System
-Busy party hears two short beeps.
-You cannot Intrude on a Conference call.
-If you hear fast busy tone, you cannot Intrude.
2. Wait about four seconds, your display will show “Conference
Call”.
-You and the other two parties are in Conference.
Last Number Redial
This feature is always available.
With Last Number Redial, you can easily call the last outside number you
dialed. Each time you place an outside call, the system saves the number you
dialed (up to 24 digits). You can redial the call whether it was answered, unanswered or busy. Redial uses the same line to dial out unless you select a different line.
To place a call using Last Number Redial:
1. Press TALK.
2. Press **.
If you hear busy tone, press an idle line key. Your call dials
out automatically.
2. Features
Line Callback
You can leave a Callback request for a busy outside line. The system rings you
when the outside line is available. You do not need to keep checking the line,
hoping to find it idle. To leave a Callback for an extension, see the Callback
feature.
To request a Callback for an outside line on a line key:
1. Press the illuminated line key.
You hear busy tone.
2. Dial C.
Busy tone stops.
3. Press TALK.
Use your phone for other calls while you wait for Callback
to ring you back.
To request a Callback after dialing a code for an outside line:
1. Dial C and press TALK.
You can use your phone for other calls while you wait for
Callback to ring you back.
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Onyx VSi System
Meet-Me Conference
To answer when Callback rings you back.
1. Press TALK.
You hear dial tone on the line you requested.
2. Place call.
To cancel a Callback request to a specific line:
1. Try to access busy line again.
You hear busy tone.
2. Press * and hang up.
To cancel all your Callbacks simultaneously:
(This also cancels your Intercom Callbacks.)
1. Press TALK.
2. Press # *.
3. Press TALK.
Meet-Me Conference
Meet-Me Conference allows you to set up a Conference with up to two other
inside parties. Each party joins the Conference by dialing a Meet-Me
Conference access code. Also see the Conference feature.
To set up a Meet-Me Conference:
To join a Meet-Me Conference:
1. Press TALK.
2. Dial announced Meet-Me Conference access code (11 or 12).
The display shows “Conference Call” when the three parties join the Meet-Me Conference.
2-23
2. Features
1. Page desired parties and announce Meet-Me Conference code
(11 or 12).
2. Press TALK twice.
3. Dial Meet-Me Conference access code.
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Message Waiting
Onyx VSi System
Message Waiting
You can leave a Message Waiting indication at a busy or unanswered extension
requesting a return call. The indication is a MSG icon (on a 900i phone) or a
flashing MW LED (on a keyset). Also refer to the Voice Mail feature.
To leave a Message Waiting after calling an extension:
(Do not hang up.)
1. Press FLASH.
You hear dial tone.
2. Press TALK.
To answer a Message Waiting left at your extension:
(Your display shows MSG icon.)
1. Press TALK.
2. Press FLASH.
The system calls the extension that left you the message.
The MSG icon continues to display if you have additional
Messages Waiting.
To cancel all the messages left on your phone:
(This also cancels your Intercom and Line Callbacks.)
You cannot cancel a Message Waiting you left at an individual extension.
1. Press TALK # *.
2. Press TALK to hang up.
2. Features
Microphone Mute
Microphone Mute allows you to turn off your phone’s microphone at any time.
When you activate Microphone Mute, you can still listen to your caller but
your caller cannot hear your voice.
To use Microphone Mute:
1. Press the MUTE button.
The TALK icon flashes.
2. Press the MUTE button to deactivate the Mute feature.
Monitor
Monitor allows you to listen to somebody else’s phone conversation, without
them hearing you or knowing you are on the line. When you monitor someone
on an outside call, you hear both parties. However, when you monitor someone
on an inside call, you only hear their caller. You cannot Monitor a Conference call.
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Onyx VSi System
Operator Assistance
CAUTION: Unauthorized monitoring of calls using this feature may be interpreted as an invasion of privacy.
To monitor a call:
1. Press TALK and then #.
2. Dial the extension number.
3. Dial M.
You hear the conversation.
Operator Assistance
Operator Assistance (OPA) automatically answers outside calls and provides
dialing options to the outside callers. OPA lets an outside caller dial an extension or hunt group directly. You or a co-worker do not have to screen the call.
When OPA answers a call, the caller hears a recording of their dialing options.
For example, the announcement could say, “Hello. You have reached XYZ
Corporation. Dial 4 for Technical Service or 5 for Sales.” You may be able to
record the messages callers hear. Before recording, check with your communications manager to find out about the OPA messages. To use Operator
Assistance, your system must have a VMU Module.
1. Press TALK and dial #.
2. Dial MV.
3. Dial the OPA message number (02-07) you want to record.
Your communications manager can tell you about each
message.
4. Wait for instructions, then begin recording.
5. Press TALK.
To listen to a previously recorded OPA message:
1. Press TALK and dial #.
2. Dial MVL.
3. Dial the message number (02-07) you want to hear.
Your communications manger can tell you about the messages.
4. Press TALK.
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2. Features
To record an OPA Message:
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Page Zone
Onyx VSi System
To erase all OPA messages (including the ACD overflow message):
1.
2.
3.
4.
Press TALK and dial #.
Dial MV.
Press #.
Dial Y.
To exit the procedure without erasing the messages, dial N.
5. Press TALK.
To call into the system using Operator Assistance:
1. Dial the system telephone number.
2. After the OPA answers, dial announced option:
Dial single-digit option.
OR
Dial 3 plus the extension you wish to reach.
Page Zone
You can make an announcement (Page) to other extensions and external speakers.
2. Features
Your system can have up to seven Internal Paging Zones and an All Call
Paging Zone. When you Page an Internal Zone, only those telephones in the
zone receive the announcement. When you make an All Call Page, all phones
receive the announcement.
Additionally, your system may have External Paging Zones. If you page to an
internal zone, the announcement broadcasts over the corresponding external
zone as well. You can have up to two zones - 1 and 2. All Call Paging is broadcasted to all External Paging Zones (speakers). Your communications manager
can tell you if your system has this capability.
To make an All Call Page or a Zone Page:
(You can program this on a Feature key. Refer to “Speed Dial” for
further information.)
1. Press TALK.
2. Dial Page Zone access code, as follows:
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Onyx VSi System
Park
Page Zone
Access Code
All Call
1
2
3
4
5
6
7
1*
2*
3*
4*
5*
6*
7*
8*
-You hear two beeps.
-If your VS system has a PCU Module, you may have codes
for additional External Page Zones. Check with your communications manager.
3. Make announcement.
4. Press TALK or place the handset in the desktop charger to
hang up.
Park
When you must transfer an outside call to someone you cannot readily locate,
use Park. Park puts the call in a special holding state (called an Orbit) so you
can page the person. The person you page can then pick up the call from any
extension.
2. Features
There are two types of Park Orbits: System Park and Personal Park. With
System Park, you may Park a call in one of ten system orbits (60-69). With
Personal Park, you can Park a call at an extension. In either case, the call
recalls to you if not picked up.
To Park the call you are on:
(Do not hang up.)
1. Press CONF.
2. Dial Park Orbit access code.
To use System Park, dial 60-69.
To use Personal Park, dial * and the extension number.
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Personal Greeting
Onyx VSi System
To pick up a Parked call:
(You can program this on a Feature key. Refer to “Speed Dial” for
further information.)
1. Press TALK.
If the phone’s link is still active, skip this step.
2. Dial Park Orbit access code.
To use System Park, dial 60-69. To use Personal Park, dial
* and the extension number. You are connected to the party.
Your display shows, “CALL FROM ORBIT”.
Personal Greeting
You can record a Personal Greeting (i.e., brief message) for your extension.
When you leave your extension unattended, callers hear your Personal
Greeting. After the caller listens to your message, you can optionally have the
call forwarded to another extension. Personal Greeting requires a VMU
Module.
2. Features
To record a Personal Greeting:
1. Press TALK and dial #.
2. Dial M V.
-Dial A for all calls.
-Dial I for internal calls only.
3. The system prompts, “Please start recording.”
4. After you hear the beep, speak clearly and directly into the
handset.
5. (Optional) Enter three-digit extension where calls will be
transferred. Intercom dial tone will be heard.
6. Press TALK when you are through.
The MSG icon displays.
To cancel your Greeting:
1. Press TALK and dial #.
2. Press TALK or place handset in desktop charger to hang up.
Prime Line Selection
With Prime Line Selection, you automatically connect to an outside line when
you press TALK. You can use your Prime Line for placing or answering calls.
Prime Line Selection simplifies handling calls on your most frequently-used
line. Check with your communications manager to see if you have a Prime
Line.
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Onyx VSi System
Room Monitor
Privacy Release Groups
If your extension is in a Privacy Release Group, you can enter another group
member’s outside call unannounced and uninvited. Each member of the group
can select Privacy. This prevents members from entering the call.
To join a conversation with a member of your Privacy Release
Group:
1. Press TALK.
2. Press the desired line key.
The line key lights and the display reads “Conference Call”
momentarily. You are connected to the two parties. No more
than two extensions in the Privacy Release Group can join
the same call. You cannot enter a Conference call using
these steps.
To select privacy for the call you are on:
(Do not hang up.)
1. Press the flashing line key of the call you are on.
The line key stops flashing and you then have privacy for
the call.
Ringing Line Preference
2. Features
Ringing Line Preference lets you answer outside calls by just pressing TALK.
Ringing Line Preference simplifies the way you answer calls. This helps if you
use your phone primarily for answering calls. If more than one call is ringing,
Ringing Line Preference answers the call on the lowest numbered line first.
To answer an outside call:
1. Press TALK.
-The line key is lit.
-To place a call instead of answering the ringing call,
preselect a line before press TALK.
Room Monitor
Room Monitor enables you to monitor (listen to) the environmental sounds in
an area or room containing a keyset extension.
Several extensions can monitor the same extension, however, a single extension
cannot monitor more than one extension at a time. If the extension being
monitored is used while Room Monitor is activated, the feature is temporarily
disabled.
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Selectable Display Messages
Onyx VSi System
To allow an extension to use Room Monitor, system programming must have
the Monitor feature enabled in the Class of Service.
To activate Room Monitor:
1. Press TALK and dial #.
2. Dial the extension number to be monitored.
3. Press 7.
SPK flashes on a monitored keyset phone.
To cancel Room Monitor:
1. From the monitoring extension, press TALK.
Selectable Display Messages
You can choose preprogrammed Selectable Display Messages for your extension. Co-workers (with display telephones) calling your extension see the message you select. Your communications manager can tell you about programmed
messages -- and the codes you dial to select them. The system has 16
Selectable Display Messages (00-15).
For example, assume your system has the message, “AWAY ON BUSINESS”.
You could select this message before going out of town on business.
Optionally, you can add digits to the end of the first eight messages. You can
use these digits to provide your callers with a phone number where you can be
reached.
To select a Display Message:
2. Features
(You can program this on a Feature key. Refer to “Speed Dial” for
further information.)
1. Press TALK and dial #.
2. Dial M.
3. Dial 00-15 to choose one of the messages.
You may add digits to the end of messages 00-07.
4. Press TALK.
MSG icon displays.
To cancel a Display Message:
(You can program this on a Feature Key. Refer to “Speed Dial”
for further information.)
1. Press TALK and dial #.
2. Press TALK or place handset in desktop charger to hang up.
MSG icon disappears.
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Onyx VSi System
Speed Dial
Speed Dial
Speed Dial gives you quick access to frequently called numbers. There are two
types of Speed Dial: Personal and System. Each Speed Dial number can be up
to 16 digits long. Using either Personal or System Speed Dial numbers, you
can chain (link) two numbers to access longer numbers (up to 32 digits).
Personal Speed Dial/One-Touch Speed Dial
Your phone has 4 available feature keys programmable for One-Touch Speed
Dial. Just press these One-Touch Speed Dial keys to dial the stored number. In
addition, you can dial a bin number to access your Personal Speed Dial
Numbers. You have a total of 20 bins in which you can store numbers (bin 5059 and 20-29). Certain Intercom features can also be stored under your OneTouch Speed Dial keys (this must be set in system programming). This simplifies accessing features that you use often. Just press the One-Touch Speed Dial
key to use the key’s programmed feature. You can store any feature that uses
the digits 0-9, #, and *.
Note: The Feature keys are also your line/loop keys. A Feature key can only
have one function - either as a line or loop key or as a One-Touch Speed
Dial key.
Storing Names
Optionally, you can store a name with each Personal Speed Dial number. The
name displays on your telephone as the number dials out.
You can store a Pause in a Personal or System Speed Dial bin by pressing
HOLD where you want the Pause to occur. When you use the stored number,
the system stops dialing when it encounters the pause and waits for a second
dial tone. If the second dial tone occurs, dialing continues. You might want to
use a Pause if your Speed Dial number calls a dial-up service (like a banking
service) that automatically returns second dial tone. The pause ensures that
your number doesn’t dial out too soon. (If you don’t get second dial tone, you
can always dial * to force the remaining digits to dial out.) No character will
display when programming the number, but when the Speed Dial number is
dialed, a Pause will occur.
You can also store a Flash command in a Personal or System Speed Dial bin.
You might want to do this if your system is behind a Centrex or PBX and you
need to use certain Centrex or PBX features. For example, a Flash command
frequently initiates a PBX Transfer. To enter the Flash command while programming the Speed Dial bin, press FLASH where you want the Flash to
occur. No character will display when programming the number, but when the
Speed Dial number is dialed, a Flash will occur.
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2. Features
Storing a Pause or Flash
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Speed Dial
Onyx VSi System
System Speed Dial
System Speed Dial numbers are accessible from any extension. Normally only
the attendant and the system programmer can store or change the System Speed
Dial numbers. Check with your communications manager to see what your
System Speed Dial numbers are.
Using Personal Speed Dial
To store a Personal Speed Dial Number:
1. Press TALK.
2. Press #.
Your display shows, “DSS, EXT, 6, 9, 8?”.
3. Dial Personal Speed Dial bin number (50-59, 20-29).
-Your display shows, “LINE [0]-nn,9X].”
-Your first Personal Speed Dial key is bin 50; your last is
bin 29.
-If your display shows, “PROGM NAME Y/N”, see instructions below for name programming.
4. Dial line number (e.g., 01) or press a line key.
-You may also be able to dial a line group code (9 or 9098) or press a loop key.
-The display shows, “TEL NUMBER”.
5. Dial number.
-To enter a pause, press HOLD. To enter a flash, press
FLASH. For example, to have the system dial 9, pause and
then dial 926 5400, enter: 9 (HOLD) 9265400.
6. Press TALK or place handset in desktop charger to hang up.
2. Features
To program a name for a Speed Dial number (when
your display shows PROGM NAME Y/N?):
1. Press Y to program the name, N to leave the name as it is.
-If you press Y, the display shows the current name.
-Press * to erase a name.
2. Dial the first letter of the desired name.
To enter a blank (a space), a Q, or a Z, press 0 (zero).
3. Dial the digit (1, 2 or 3) that identifies the desire letter.
4. Repeat the above two steps for additional letters.
5. Press # when finished.
To call a Personal Speed Dial number:
1. Press TALK.
You can preselect a line by then pressing a line key + CONF.
2. Dial Personal Speed Dial bin number.
-If the number includes a pause, you can press * to force
dialing to continue.
-If you hear busy tone, press an idle line key. Your call dials
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Onyx VSi System
Speed Dial
out automatically.
OR
1. Press TALK.
You can preselect a line by then pressing a line key + CONF.
2. Press a One-Touch Speed Dial key.
-If the number includes a pause, press * to force dialing to
continue.
-If you hear busy tone, press an idle line key. Your call dials
out automatically.
Using System Speed Dial
To call a System Speed Dial number:
2. Features
1. Press TALK.
You can preselect a line by then pressing a line key + CONF.
2. Dial System Speed Dial bin number.
-If the number includes a pause, you can press * to force
dialing to continue.
-If you hear busy tone, press an idle line key. Your call dials
out automatically.
OR
1. Press TALK.
To preselect a line, then press a line key + CONF.
2. Press System Speed Dial key (One-Touch key for system
Speed Dial).
-If the number includes a pause, you can press * to force
dialing to continue.
-If you hear busy tone, press an idle line key. Your call dials
out automatically.
To chain two Speed Dial numbers:
1. Place first call using Speed Dial.
Wait for number to dial out.
2. Press CONF.
3. Press Speed Dial key of second number.
Do not dial a bin number.
OR
1. Place first call using Speed Dial.
Wait for number to dial out.
2. Press CONF.
3. Press One-Touch Speed Dial key of second number.
OR
1. Place first call using Speed Dial.
Wait for number to dial out.
2. Press CONF.
3. Dial Speed Dial bin number (50-59, 20-29).
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Station Call Coverage
Onyx VSi System
Station Call Coverage
A Station Call Coverage key gives you one-touch call pickup, Transfer and
Intercom for the assigned extension. A Call Coverage key also shows you the
status of the covered extension.
When the key is ...
OFF
ON
Flashing Slowly
Flashing Fast
The covered phone is ...
Idle
Busy
Ringing
In DND
To place a call to your covered extension:
1. Press Call Coverage key.
-If you hear two beeps, go ahead and speak.
-If you hear ringing, wait for called party to answer.
To Transfer a call to a covered extension:
2. Features
1. Press CONF.
2. Press Call Coverage key.
3. If you hear two beeps, announce call.
OR
3. If you hear ringing, wait for called party to answer before
announcing call.
OR
3. Press TALK to Transfer the call unannounced.
To pick up a call ringing a covered extension:
1. Press flashing Call Coverage key.
Voice Mail
Your system may have Voice Mail (Integrated Voice Messaging). Integrated
Voice Messaging lets you exchange recorded messages with co-workers. It also
lets your outside callers leave recorded messages for you. You and every other
user has a mailbox which holds your recorded messages. You “call your mailbox” to listen to your messages and use other Integrated Voice Messaging features.
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Onyx VSi System
Voice Mail
Call Forwarding to Voice Mail
When you forward your phone to Voice Mail, your incoming calls automatically
go to your mailbox. Your callers can leave a message instead of calling back
later. You can choose one of three different Call Forwarding to Voice Mail
modes:
•Forward calls you do not answer
•Forward calls when you are busy and calls you do not answer
•Forward all your calls
Leaving a Message
When you call a co-worker and their phone is unanswered, busy or in Do Not
Disturb, you can easily leave a message in their mailbox. You don’t have to call
back later.
Transfer to Voice Mail
Transfer a call to your own or a co-worker’s mailbox. After the Transfer goes
through, your caller can leave a message in the mailbox.
Message Center
Conversation Record
While on a call, you can press your Record key to record the conversation in
your mailbox. Voice Mail stores the conversation like any other voice message.
You can then save, edit or delete the recorded conversation. Ask your communications manager if you have a record key.
To call your mailbox:
1. Press TALK.
2. Press FLASH.
3. When Integrated Voice Messaging answers, dial your security
code.
Your communications manager can tell you your security
code. Refer to your Voice Mail User Guide for the specifics.
You can have a One-Touch Speed Dial key for simplified
security code entry.
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2. Features
A Message Center is a mailbox shared by you and your co-workers. If your
phone has a Message Center key, you can leave messages for your co-workers
or listen to messages they have left. For example, you could be part of a
Customer Service group with a Message Center for each of your company’s
products. When all members of your group are busy, your dispatcher can send
callers to the appropriate Message Center. Later on, you can easily retrieve all
messages for a particular product. Ask your communications manager if your
phone has a Message Center key.
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Voice Prompting Messages
Onyx VSi System
To call a Message Center:
(If the MSG icon appears on your display, you have messages
waiting.)
1. Press TALK.
2. Press the FLASH key.
You log onto the Message Center mailbox. You have all the
options available to any other mailbox subscriber.
To forward calls to your mailbox:
1. Press TALK and dial #.
2. Press FLASH.
3. Dial Call Forwarding option.
-Dial 1 to forward calls not answered.
-Dial 2 to forward calls not answered or when busy.
-Dial 3 to forward all calls.
4. Press TALK or place handset in desktop charger to hang up.
MSG icon displays.
To cancel Call Forwarding:
1. Press TALK and dial #.
2. Press TALK or place handset in desktop charger to hang up.
MSG icon disappears.
2. Features
To Transfer a call to someone else’s mailbox:
1. Press CONF.
2. Press FLASH.
3. Dial extension number.
If you dial the Voice Messaging System master number,
your outside caller can select the mailbox they want.
4. Press TALK or place handset in desktop charger to hang up.
To record your conversation:
(Your telephone must have a record key.)
1. Press Record key.
After a few seconds, you hear two beeps and an announcement when Voice Mail starts recording your call. The record
key flashes fast while recording.
Voice Prompting Messages
The system plays Voice Prompting Messages to inform a user of the status of
their call. See your communications manager for a complete explanation of
these messages.
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Onyx VSi System
Voice Prompt
Voice Prompting Messages
Description
Plays when trying to place a call
when all lines in the group are busy.
Audio file is full.
Plays when trying to record a Personal
Greeting when all memory has been
used.
Please do not disturb.
Plays when calling an extension in DND
Please hold on, all lines are
busy. Your call will be
answered when a line
becomes free.
Plays when calling a busy UCD or ACD
hunt group.
Please hold on, your
call is being rerouted.
Plays when calling an extension that is
Call Forwarded off-premise.
Please start recording.
Plays to prompt the user to record a
Personal Greeting.
Recording finished.
Plays to alert the user that the time
allotted for recording a Personal
Greeting is up. Also plays when the
user has paused too long while recording
a Personal Greeting.
The lowest cost line is busy.
Please wait for the next one.
Plays when placing an ARS call
when all lines in a line group are busy.
The number you have dialed
is not in service.
Plays when calling a valid, but
inoperative extension.
Your call cannot go through.
Please call the operator.
Plays when trying to place a restricted
call.
Your calls have been
forwarded.
Plays to alert the user that the
extension’s calls have been forwarded
(controlled by system programming).
Vacant Number.
Plays when calling an invalid (not
installed) extension.
2. Features
All lines are busy. For
automatic Callback, please
press the Callback key.
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Volume Controls
Onyx VSi System
Volume Controls
Your telephone has 3 volume adjustments. While the phone is idle, you can
turn the ringer to high, low, or vibrate alert. The vibrate setting will turn off the
ringer but, instead, will vibrate when you have an incoming call. This allows
you to be in a meeting and not interrupt the meeting with the ringing phone,
but you don’t have to miss any calls either. While on a call you can adjust the
volume level of the caller, louder or softer.
To adjust the ringer volume:
1. Press the VOL button while the phone is idle to step
through the settings: high, low, vibrate alert.
To turn off all ringing indications, switch the ringer
selection switch to OFF.
To adjust the handset volume:
1. While on a call, press the VOL button to select a loud or soft
volume level.
Walking Class of Service
If you try to place a call from a co-worker’s phone and the system prevents it,
you can use Walking Class of Service. Walking Class of Service allows you to
temporarily override dialing restrictions when you use someone else’s extension. Walking Class of Service lets you make the call as you would at your
own extension.
To place a call from a restricted extension:
2. Features
1. Press TALK.
2. Dial # twice.
3. Dial Walking Class of Service code.
See your communications manager for your code.
4. Dial the line access code (e.g., 801), or press a line key.
You may also be able to dial a line group access code (9,
90-98).
5. Dial the telephone number.
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i-Series
Features
2. Features
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2. Features
- For Your Notes -
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i-Series System
☞
Outside Calls
Function keys are normally line keys, but you can program them for
other features. In this user guide, the feature assigned to a function key
appears in parentheses next to the words FUNCTION KEY. For example,
FUNCTION KEY (Hotline) means press the function key set for Hotline.
Refer to the Programmable Function Keys feature for more information.
Basic Feature Operation
Outside Calls
You may have line and loop keys on your phone. A line key is dedicated to a
particular outside line. When you press the line key to place or answer a call,
you always get the same line. A loop key works just like a line key, except that
it is for any line in a preset line group. When you press a loop key to place or
answer a call, you get whichever line in the group happens to be ringing.
The method you use depends on how your system and your phone are set up.
Your Communications Manager can tell you which methods you should use for
placing outside calls.
To answer an outside call:
1. Press TALK.
Depending on how your phone is set up, you may answer
the call automatically. Your phone’s Line Preference determines what happens when you press TALK to answer a call.
2. Press flashing line key.
You may be able to dial #0 at night to pick up calls not
ringing your phone.
To place an outside call using a line key:
1. Press a line key.
You may have to press TALK before pressing the line key.
The line key lights (red).
2. Listen for dial tone.
3. Dial number.
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2. Features
Your phone offers you several ways to place outside calls. You can:
● Press a line key for one-button access to a specific line.
● Press a loop key for one-button access to the first available line in a line
group.
● Dial a code to select a specific line.
● Dial a code to select the first available line in a line group.
● Dial 9 to use Trunk Group Routing or Automatic Route Selection (ARS).
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Outside Calls
i-Series System
To dial a code to select a specific line:
1. TALK + #9 + Line number (001-192).
2. Dial number.
Check with your Communications Manager to see which
lines you can use.
To dial a code to select a line group:
1. TALK + 804 + Line group number.
Your line group numbers are 1-9, 01-99 or 001-128. Ask
your Communications Manager.
2. Dial number.
To use Trunk Group Routing or ARS:
1. TALK + 9.
The system automatically routes your call using ARS or
Trunk Group Routing whichever is installed.
Converting from Pulse to Tone Dialing
If your company is in a Dial Pulse area, you may need to change the dialing
mode of your phone to tone (DTMF) after you place your initial call. This allows
you to use dial-up services like electronic banking or a client’s Voice Mail.
2. Features
To change your dialing mode to DTMF:
1. Place outside call normally.
Your call dials out as Dial Pulse.
2. Press #.
The next digits you dial go out as DTMF.
Instead of dialing #, the system may automatically convert
to DTMF 10 seconds after you dial the last digit of your
outside call.
Are You Behind a PBX?
Your telephone system may be connected to a Private Branch Exchange (PBX)
rather than to the telephone company’s lines. This means that when you get dial
tone on an outside line, you are really getting dial tone from the PBX. This
may affect the way you place outside calls. For example:
● After you press a line key, you may have to dial an additional access code
(e.g., 9) before you can dial your outside number.
● The PBX may restrict you from placing certain types of calls.
● If you use Automatic Route Selection, your telephone system may automatically insert whatever codes the PBX requires. For example, when you dial 9
926 5400 for an outside call, your system may send 9 9 926 5400 to the PBX.
● You may be able to Transfer to and Conference with other systems connected to the same PBX.
Ask your Communication’s Manager if you are behind a PBX.
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i-Series System
Outside Calls
You May Have a Private Line
A Private Line is simply a line on your phone that nobody else in the system
can use. Only you can place and answer calls on your Private Line. Your
Communications Manager can tell you if you have a Private Line.
If You Hear a Warning Tone
While on an outside call, you may hear occasional beeps through your speaker
or handset. These tones remind you that you have been on the call a long time.
How Prime Line Works
If you have Prime Line, you can answer a call on a specific line just by pressing
TALK. If you want easy answering of incoming calls, Prime Line Preference
may be for you. If Prime Line sounds helpful to you, your Communications
Manager may be able to set it up.
Did Your Call Go Through?
If you dial certain calls and you find that they do not go through, ask your
Communications Manager the following questions:
● Is my telephone Toll Restricted? If it is, what numbers am I prevented from
dialing?
● Can I override Toll Restriction? If so, what is my override code?
If you need to override Toll Restriction:
●
●
●
Do I need to enter Account Codes for outside calls?
Does my telephone use Automatic Route Selection? If it does, are there any
numbers that I cannot dial?
If my phone uses Automatic Route Selection, will I ever be requested to
enter an Authorization Code before the call can go through? If so, what are
my Authorization Codes?
If you need to enter an ARS Authorization Code:
1. TALK + 9.
You hear ARS dial tone.
2. Dial the outside telephone number.
You hear a second ARS dial tone.
3. Enter the ARS Authorization Code.
Ask your Communications Manager for your ARS
Authorization Codes.
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2. Features
1. TALK + 875 + Password.
2. Press a line key + Dial number without restriction.
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Hold
i-Series System
Hold
Hold places your call in a temporary waiting state until you can get back to it.
While the call waits, you can process calls or use other features. And don’t
worry if you forget about the call and leave it on Hold too long -- it will recall
back to you.
Your telephone system provides four types of Hold (see the chart below). Your
Communications Manager can tell you which types you can use.
System Hold
Exclusive Hold
Group Hold
2. Features
Intercom Hold
For your normal calls . . .
When you place an outside call on System Hold, it
flashes your line key and the line keys on your coworker’s phones as well. Either you or another coworker can pick up the call on Hold.
For high priority calls . . .
After you place an outside call on Exclusive Hold, it
flashes your line key but looks busy to your co-workers. Only you can pick up the call from Hold.
Put calls on Hold for your Department Group . . .
If you are a member of a Department Calling Group,
you can use Group Hold. When you place an outside
call on Group Hold, only you and the members of
your Department Calling Group can pick it up.
While talking to a co-worker . . .
Intercom calls can also go on Hold. However, the
Intercom call on Hold stays on your phone. Another
extension user cannot pick it up.
System Hold
To place an outside call on System Hold:
1. HOLD.
To pick up an outside call on System Hold:
1. Press flashing line key.
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i-Series System
Intercom
Exclusive Hold
To place an outside call on Exclusive Hold:
1. FUNCTION KEY (Exclusive Hold).
The line key stutter flashes while on Hold; flashes slowly
when recalling.
To pick up an outside call on Exclusive Hold:
1. Press flashing line key.
Group Hold
To place a call on Hold so anyone in your group can pick it up:
1. HOLD + 832 + TALK to hang up.
To pick up a call on Group Hold:
1. TALK + 862.
Intercom Hold
To place or answer an Intercom call on Hold:
1. HOLD.
Intercom
To place an Intercom call:
1. TALK + Extension number.
You can optionally dial 0 for your operator or *8 for your
Voice Mailbox.
If the extension you call is busy or doesn’t answer, you can
(without hanging up):
-- Dial another extension.
-- Dial 8 to leave a message in your co-worker’s mailbox.
To answer an Intercom call:
1. If your telephone rings, TALK.
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2. Features
Call a co-worker over the Intercom. Normally, you are not restricted from placing an Intercom call to any other extension. However, if your telephone system
is shared by several businesses, you may not be able to call the other business’s
extensions. Check with your Communications Manager.
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Transfer
i-Series System
Handsfree Answerback and Forced Intercom Ringing
Intercom calls you place may either ring or voice-announce at your co-worker’s extension. What happens depends on how your co-worker’s extension is
set up. You can, however, dial a code to change from one method to the other.
To change the mode of an Intercom call you placed:
1. Press 1.
If the call is ringing, this makes it voice-announce. If the
call voice-announces, this makes it ring.
Transfer
Transfer lets you quickly send the call you are on to a co-worker. You can
Transfer both Intercom and outside calls. You can use the following types of
Transfer:
Screened Transfer
Unscreened Transfer
Extension (Department)
Group Transfer
2. Features
Transfer Without
Holding
Meet Me Paging
Transfer
Announce the call to your co-worker before
hanging up.
Transfer the call and hang up without announcing it. The call rings back to you if your coworker doesn’t pick it up.
Send the call to a Department Group instead of a
co-worker’s extension. Any idle extension within the group will get the call.
A co-worker presses a busy line key and waits
for you to be done with the caller. They automatically get the call when you hang up. This is
a fast way to Transfer if you share an office and
you know who’s on the line.
Transfer a call to a Page zone rather than a
co-worker’s extension or Department Group.
Use Meet Me Paging Transfer when you’re not
sure where your co-worker is.
You can also Transfer a call from the handset to your optional “desk” phone if you
need to place the cordless phone back into the desktop charger for recharging.
If you want your transferred call to automatically come back to you when your
co-worker hangs up, use Serial Call.
Transferring Outside Calls
To Transfer a call to a co-worker’s extension:
1. HOLD.
You hear Transfer dial tone.
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i-Series System
Transfer
2. Dial co-worker’s extension number.
If the extension is busy or doesn’t answer, you can dial
another extension number or press the flashing line key to
return to the call. In addition, you may be able to hang up
and have the call Camp-On.
3. Announce call and hang up.
If you don’t have Automatic On Hook Transfer, you must
press CONF or your Transfer Programmable Function Key
to Transfer the call.
If your co-worker doesn’t want the call, press the flashing
line key to return to the call.
If you don’t want to screen the call, hang up without making an announcement.
To answer a call transferred to your extension:
1. Press TALK when your phone rings.
1. HOLD + Extension to receive your call.
If the extension is busy or doesn’t answer, you can dial
another extension number or HOLD to return to the call. In
addition, you may be able to hang up and have the call
Camp-On.
2. Announce call and hang up.
If your co-worker doesn’t want the call, press HOLD to
return to it.
With Automatic On Hook Transfer
If your co-worker just speaks toward their phone to answer,
the transferred Intercom call rings their phone when you
hang up.
Without Automatic On Hook Transfer
You must press CONF or your Transfer Key to Transfer the
call. If your co-worker just speaks toward their phone to
answer, the transferred Intercom call disconnects when you
hang up. To Transfer the call unscreened, press CONF or
your Transfer key and hang up without making an
announcement.
2-47
2. Features
Transferring Intercom Calls
To Transfer your Intercom Call:
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Transfer
i-Series System
Meet Me External Paging Transfer
To make a Meet Me External Paging Transfer:
1. HOLD.
2. Dial 803 + External Paging code (1-8 or 0 for All Call).
OR
2. FUNCTION KEY (External Paging Zone).
OR
2. Combined Paging Zone code (*1 + 0-8).
3. Announce call.
4. When Paged party answers, press TALK to Transfer call to
them.
To join a Meet Me External Paging Transfer:
1. TALK + 865 + Announced External Paging code (1-8 or 0 for
All Call).
You connect to the Paging party.
2. Stay on the line.
After the paging party hangs up, you connect to the transferred call.
2. Features
Meet Me Internal Paging Transfer
To make a Meet Me Internal Paging Transfer:
1. HOLD.
2. Dial 801 + Internal Paging code (00-64).
OR
2. FUNCTION KEY (Internal Paging Zone).
OR
2. Combined Paging Zone code (*1 + 0-8).
3. Announce Call.
4. When Paged party answers, press TALK to Transfer call to
them.
To join a Meet Me Internal Paging Transfer:
1. TALK + 863 (if your extension is in the zone called).
OR
1. TALK + 864 + Zone number (00-64) (if your extension is not
in the zone called).
OR
1. TALK + FUNCTION KEY (Internal Paging Zone Answer) (if
your extension is in the zone called).
2. Stay on the line.
After the Paging party hangs up, you connect to the transferred call.
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i-Series System
Transfer
Desk Phone Transfer
To Transfer a call to your desk phone:
1. Press the DESK button on the base unit.
The DESK button flashes.
2. Hang up cordless phone.
3. From your desk phone, pick up the handset and press the
Pickup key.
The Pickup key must be assigned in system programming.
To Transfer a call to your cordless phone from the desk phone:
2. Features
1. From the desk phone, press the Pickup key.
The Pickup key must be assigned in system programming.
2. Pick up the cordless phone’s handset when it starts to ring.
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i-Series System
2. Features
- For Your Notes -
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i-Series System
Abbreviated Dialing
System Features
Abbreviated Dialing
Abbreviated Dialing gives you quick access to numbers you call frequently.
This saves time, for example, when calling a client with whom you deal often.
Instead of dialing a long telephone number, you just use Abbreviated Dialing.
There are three types of Abbreviated Dialing: Common, Group and Personal.
All co-workers within your Tenant Group can share the Common Abbreviated
Dialing numbers. All co-workers in your Department Calling Group can share
the Group Abbreviated Dialing numbers. (See page 35 for more on Department
Calling.) Only you can use your Personal Abbreviated Dialing numbers.
Your phone can store 10 telephone numbers as Personal Abbreviated Dialing
numbers. These numbers can not be chain dialed like the other types of
Abbreviated Dial numbers.
To dial a Common Abbreviated Dialing number:
To dial a Group Abbreviated Dialing number:
1. TALK + #4.
2. Dial bin number.
The stored number dials out. The system selects a line for you.
OR
1. TALK + FUNCTION KEY (Group Abbreviated Dialing).
To preselect, press a line key instead of TALK.
2. Dial Group Abbreviated Dialing bin number.
The stored number dials out. Unless you preselect, the system selects a line for you.
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2. Features
1. TALK + #2.
2. Dial bin number.
The stored number dials out. The system selects a line for
you.
OR
1. TALK + FUNCTION KEY (Common Abbreviated Dialing).
To preselect, press a line key instead of TALK.
2. Dial Common Abbreviated Dialing bin number.
The stored number dials out. Unless you preselect, the system selects a line for you.
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Account Codes
i-Series System
Using Personal Abbreviated Dialing
To store a Personal Abbreviated Dialing number:
1. Press TALK.
2. Dial 855 + the bin number (0-9) under which the telephone
number will be stored.
3. Dial 804 + the trunk group number (1-128).
4. Enter the telephone number (up to 24 digits) you want to store.
5. TALK to hang up.
Dialing a Personal Abbreviated Dialing number:
1. Press TALK.
2. Press #7 + bin number to be dialed (0-9).
The phone dials the number programmed.
Account Codes
Account Codes are codes you enter that help keep track of outside calls. There
are three types of Account Codes: Optional, Forced and Verifiable.
Optional Account Codes
With optional codes, the Account Codes you enter are solely for categorizing
your calls. For example, if you work in an accounting firm that must bill back
customers for time on the phone, Optional Account Codes are for you.
2. Features
Forced Account Codes
Forced Account Codes also let you categorize calls, but you must enter one
before placing outgoing calls. If you don’t enter the code, you can’t place the
call. This ensures that calls don’t go out untracked.
Verifiable Account Codes
With Verifiable Account Codes, the system compares the user-dialed Account
Code entered with a pre-programmed list of Account Codes. If the user does
not dial an Account Code or dials an invalid Accound Code, the system will
not allow the call to go through.
Check with your Communications Manager to find out if your system uses
Account Codes -- and which codes you should enter. Account Codes can be
from 1-16 digits long, using 0-9 and #.
To enter an Account Code any time while on an outside call:
1. Press * + Account Code (1-16 digits) + *.
To enter an Account Code while placing an outside call:
1. Access trunk for outside call.
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i-Series System
Automated Attendant (VAU)
You can access a trunk by pressing a line key or by dialing
a code. Refer to page “Outside Calls, Placing” for more on
placing outside calls.
2. Press * + Account Code (1-16 digits) + *.
3. Dial the number you want to call.
If you hear “stutter” dial tone after dialing the number,
your system requires an ARS Authorization Code. Ask your
Communications Manager for your codes.
Alarm
You can use your extension like an alarm clock to remind you of appointments
and important meetings. Your phone has two types of alarms:
● Alarm 1 - which sounds only once at the preset time.
● Alarm 2 - which sounds every day at the preset time.
To set the alarm:
1. TALK + 827 + Alarm type (1 or 2).
2. Dial the alarm time (24-hour clock).
For example, for 1:15 PM dial 1315.
3. TALK to hang up.
To silence an alarm:
1. TALK twice.
To cancel an alarm:
Automated Attendant (VAU)
This feature requires a Voice Announce Unit (VAU).
Automated Attendant automatically answers your system’s outside calls, plays
a prerecorded greeting and then lets callers directly dial you or your co-workers. This gives your system immediate answering and routing of calls without
an operator or dispatcher. The Automated Attendant can:
● Simultaneously answer up to six calls.
● Route calls to an extension, Department Group or Voice Mail and provide
additional options if the extension or group is unavailable.
● Give you the option of recording or modifying the Automated Attendant
greetings (see below).
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2. Features
1. TALK + 827 + Alarm type 1 or 2.
2. Dial 9999 + TALK to hang up.
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Barge In
i-Series System
To record, listen to or erase an Automated Attendant greeting:
1. TALK + 116.
2. To record, dial 7.
OR
To listen, dial 5.
OR
To erase, dial 3.
3. Dial the VAU message number (01-16) for the Automated
Attendant greeting you want to record, listen to or erase.
Your Communications Manager can tell you which message to enter.
If recording, begin when you hear the announcement,
“Please start recording.” When done, press # to check what
you recorded.
When listening to a message, press # to hear the message again.
If erasing, you can cancel erasing by pressing HOLD
before hanging up.
4. TALK to hang up.
Barge In
2. Features
Barge In permits you to break into a co-worker’s established call. Use Barge In
when you have to get a message through right away (such as in an emergency).
Barge In sets up a three-way call between you, your co-worker and their caller.
Your system provides two Barge In modes: Monitor Mode and Speech Mode.
With Monitor Mode, you can listen in on another user’s conversation but you
cannot participate. With Speech Mode, you can listen and join into the conversation. Check with your Communications Manager to see which type of Barge In
you have.
CAUTION: Unauthorized intrusion on calls using the Barge In feature may
be interpreted as an invasion of privacy.
To Barge In on a conversation in progress:
1. Call busy extension.
2. FUNCTION KEY (Barge In).
Call Forwarding
Use Call Forwarding to redirect your calls to another extension. With Call
Forwarding, you’re sure your calls are covered when you are away from your
work area. There are four types of Call Forwarding:
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i-Series System
●
●
●
●
Call Forwarding Off-Premise
Call Forwarding when Busy or Not Answered
Call Forwarding Immediate
Call Forwarding when Not Answered
Call Forwarding Immediate with Both Ringing
Call Forwarding will reroute calls ringing your extension, including calls transferred from another extension. You must enable Call Forwarding from your phone.
1. TALK + *2.
When Call Forwarding is activated, the only indication will
be stutter dial tone.
OR
1. TALK + FUNCTION KEY (Call Forward to Station).
With Call Forwarding activated, the FUNCTION KEY will
flash.
2. Dial Call Forwarding condition:
2 = Forward calls when extension is busy or not answered
4 = Forward calls immediately
6 = Forward calls when your extension is not answered
7 = Forward calls immediately to the destination with simultaneous ringing at both extensions (not for Voice Mail)
0 = Cancel
3. Dial destination extension, Voice Mail master number or press
Voice Mail key.
You cannot forward to a Department Group pilot number.
Once forwarded, only the destination user can place an
Intercom call to you.
4. Dial Call Forwarding type:
2 = All calls
3 = Outside calls only
4 = Intercom calls only
5. TALK to hang up.
Call Forwarding Off-Premise
Use Off-Premise Call Forwarding to forward your calls to an off-site location.
Stay in touch when you’re away from the office by forwarding to your cellular
phone, home office, hotel or meeting room.
To activate Call Forwarding Off-Premise:
1. TALK + *4.
When Call Forwarding is activated, the only indication will
be stutter dial tone.
OR
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2. Features
To activate or cancel Call Forwarding:
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Call Forward Follow Me
i-Series System
1. FUNCTION KEY (Call Forward to Device).
With Call Forwarding activated, the FUNCTION KEY flashes.
2. Press 6 + Dial line access code.
Line access codes are 9 (ARS/Trunk Group Routing), 804 +
Line Group (1-9, 01-99 or 001-128) or #9 + Line number
(e.g., 05 or 005 for line 5).
3. Dial the outside number to which your calls should be forwarded.
4. HOLD.
5. TALK to hang up.
To cancel Call Forwarding Off-Premise:
1. TALK + *4.
OR
1. TALK + FUNCTION KEY (Call Forward to Device).
2. Press 6 + HOLD.
3. TALK to hang up.
Call Forward Follow Me
While you are at a co-worker’s desk, you can direct your calls to your co-worker’s extension. Use Call Forward Follow Me if you get detained with your coworker longer than expected. Instead of ringing your own phone unanswered,
your calls will ring you where you are.
To activate Call Forward Follow Me:
2. Features
1. TALK + *2.
When Call Forwarding is activated, the only indication will
be stutter dial tone.
OR
1. TALK + FUNCTION KEY (Call Forward to Station).
With Call Forwarding activated, the FUNCTION KEY will
flash.
2. Press 3 + Dial your own extension number (i.e., the source).
3. Dial Call Forwarding type:
2 = All calls
3 = Outside calls only
4 = Intercom calls only
4. TALK to hang up.
To cancel Call Forward Follow Me:
1. TALK + *2.
OR
1. FUNCTION KEY (Call Forward to Station).
2. Press 0.
3. TALK to hang up.
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i-Series System
Callback
Call Forward/DND Override
If you call an extension that is Call Forwarded or in Do Not Disturb, use Call
Forwarding/DND Override to talk to the extension user anyway. This is helpful, for
example, if you have an important message or emergency and you must get
through.
To override an extension:
1. Call the forwarded or DND extension.
2. FUNCTION KEY (Override).
Call Waiting (Camp On)
After you call a busy extension, use Call Waiting to wait in line (i.e., Camp On) without hanging up. When you Camp On, the system signals the busy user indicating that
you are waiting. Your call goes through when the busy extension becomes free.
Note: When you call a busy attendant, your call will normally “stack up” in
queue behind other waiting callers.
To Camp On to a busy extension:
1. Call the busy extension.
You must hear busy tone.
2. Press 2 or FUNCTION KEY(Camp On).
3. Wait without hanging up.
If you hang up, the system converts your Camp On to a
Callback (refer to Callback).
To Camp On to a trunk, refer to the Trunk Queuing feature.
1. Hang up.
If you skip step 2, the extension will call you back when it
becomes free.
2. TALK + 870.
OR
2. TALK + FUNCTION KEY (Camp On).
Callback
When you call a busy extension, you can leave a Callback request for a return
call. You do not have to repeatedly call the busy extension back, hoping to find
it idle. When you leave a Callback, the system handles your request as follows:
● When the busy extension becomes idle, the system rings you.
● After you answer the Callback ring, the system then rings the formerly busy
extension. (If that extension doesn’t answer, the system cancels the Callback.)
● As soon as the other extension answers, the system sets up an Intercom call
between you and them.
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2. Features
To cancel a Camp On request:
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Conference
i-Series System
If your phone has Automatic Callback, you answer the Callback ring as soon as
you lift the handset out of the desktop charger or press TALK (if already out of
the desktop charger). If your phone doesn’t have Automatic Callback, you must
press the ringing line appearance key to answer the Callback ring.
To place a Callback:
1.
2.
3.
4.
Call a busy extension.
Press 2 or FUNCTION KEY (Callback).
Press TALK.
When busy extension calls you back, lift handset out of the
desktop charger or press TALK if it’s already out of the desktop charger.
If you don’t have Automatic Callback, you’ll have to press
the ringing Line Appearance key.
To cancel a Callback:
1. TALK + 870.
OR
1. TALK + FUNCTION KEY (Callback).
Conference
Conference lets you add additional inside and outside callers to your conversation. With Conference, you can set up a multiple-party telephone meeting without leaving the office. The system allows either four or eight parties maximum
per Conference.
To set up a Conference:
2. Features
1. Place or answer call.
2. CONF or FUNCTION KEY (Conference).
3. Place or answer next call.
To access the outside call, either press a line key or dial a
trunk access code. See Outside Calls for more.
4. CONF or FUNCTION KEY (Conference).
You may be able to have up to 32 callers. Repeat this step
to add more parties.
5. After adding all parties, press CONF again to begin the
Conference.
To exit a Conference (without affecting the other parties):
1. TALK to hang up.
You can set up a Conference with two outside callers and
then drop out of the call -- leaving the callers talking in an
Unsupervised Conference. Refer to Tandem Trunking for more.
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i-Series System
Department Calling
Conference, Voice Call
With Voice Call Conference, others in your work area can easily join into your
outside calls. To initiate a Voice Call Conference, press a uniquely programmed
Voice Call Conference key and tell your co-workers to join the call. The system
releases the privacy on the line, and other users can just press the line key to
join in. The system allows either four or eight parties maximum per
Conference. Voice Call Conference does not use the telephone system features
to announce the call. You just announce it “through the air” to your co-workers.
To set up a Voice Call Conference with a co-worker in your
immediate work area:
1. Place or answer trunk call.
2. FUNCTION KEY (Voice Call Conference).
3. Announce Voice Call Conference.
Just tell your co-worker’s about the call. Do not use telephone system features to announce it.
To join a Voice Call Conference (if invited):
1. After Conference request, press indicated line key.
To exit a Voice Call Conference without affecting the other parties:
1. TALK to hang up.
If you work closely with a group of co-workers, your Communications Manager
may have programmed you into a Department Calling Group. Department
Calling makes it easier for others in your company to send calls to your group.
This is because your Department Calling Group has a dedicated pilot number. To
get a free group member, co-workers can just dial the pilot number instead of the
group member’s extensions. If you don’t want to receive Department Calls, you
can log out of your group. You can log back in when you again want to receive
calls.
Calls into your Department Group can route in two different ways: Priority
Routing and Circular Routing. With Priority Routing, incoming calls route to
your group’s highest priority extensions first.
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2. Features
Department Calling
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Department Calling
i-Series System
Priority Routing
Call
Call
92
0
-
20
0A
-a
Call
With Circular Routing, each call rings a new extension.
Circular Routing
Call 1
Call 2
2. Features
92
0
-
20
0B
-a
Call 3
Call 4
To call a Department Group:
1. TALK + Department Group pilot number.
To log out of your Department Group:
1. TALK + 150 + 1.
OR
1. FUNCTION KEY (Department Group log out).
The key lights while you are logged out.
To return to your Department Group:
1. TALK + 150 + 0.
OR
1. FUNCTION KEY (Department Group log out).
The key goes out when you log back in.
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i-Series System
Do Not Disturb
Department Step Calling
If you place an Intercom call to a busy Department Group member, Department
Step Calling allows you to quickly call another member in the same group. You
don’t have to hang up and place another Intercom call. You can also use
Department Step Calling to cycle through the members of a Department Group.
To make a Step Call:
1. Place call to busy Department Group member.
OR
1. Place call to Department Group pilot number.
2. Press # or FUNCTION KEY (Step Call).
3. Repeat step 2 to call other Department Group members.
Directed Call Pickup
Use Directed Call Pickup when you need to answer a call ringing another
extension without leaving your phone. This lets you easily cover a co-worker’s
calls when they have to be away from their desk.
To intercept calls ringing a co-worker’s phone:
1. TALK.
2. Press * *.
3. Dial your co-worker’s extension number.
Do Not Disturb (DND) blocks incoming calls, Call Forwards and Paging
announcements to your extension. DND permits you to work undisturbed at
your desk without interruptions from your phone. While in DND, you may use
your phone in the normal manner for placing and processing calls.
There are four Do Not Disturb options:
Do Not Disturb Options
1
2
3
4
0
Blocks your outside calls
Blocks Paging, Intercom calls, Call Forwards and
transferred outside calls
Blocks all calls
Blocks Call Forwards
Cancels Do Not Disturb
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2. Features
Do Not Disturb
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Door Box
i-Series System
To activate or deactivate Do Not Disturb:
1. TALK + 847.
If you wait more than 10 seconds before going to step 3,
your system automatically enables option 3. If you already
have DND enabled, waiting more than 10 seconds cancels
it.
2. Dial the DND option code (0-4).
When DND is activated, when pressing TALK, you will hear
a stutter dial tone.
Door Box
Your system may have Door Boxes. A Door Box is a self-contained Intercom
unit typically used to monitor entrance doors. A visitor at the door can press the
Door Box call button (like a door bell). The Door Box then sends chimes to
certain extensions. If you receive Door Box chimes, you can just lift the handset to answer them. You can then talk to the visitor at the door.
Door Boxes come in handy at delivery entrances. Your company doesn’t have
to have someone at the door to monitor the entrance. You can just answer the
Door Box instead. If the door has an electric strike, you can even use your telephone to release the door.
To call a Door Box:
1. TALK + 802 + Door Box number (1-8).
To answer a Door Box chime:
2. Features
1. Press TALK.
To activate the Door Box strike:
1. While talking to the Door Box, press FLASH.
Flash
Flash allows you to access certain features of the telephone company or PBX
to which your phone system is connected. This lets you take full advantage of
whatever features the connected telephone company or PBX offers.
To flash the outside line you are on:
1. FLASH.
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i-Series System
Group Call Pickup
Forced Trunk Disconnect
Forced Trunk Disconnect enables you to disconnect (release) another extension’s active outside call if you need to use their line. You can then place a call
on the released line.
CAUTION
Forced Trunk Disconnect abruptly terminates the active call on the line. Use
this feature only in an emergency and when no other lines are available.
To disconnect a busy trunk:
1. Press a line key for the busy trunk.
OR
1. Dial trunk access code (e.g., #9 + trunk number).
2. Press *3.
You hear confirmation beeps as the system disconnects the
line. You can now place a call on the free line.
Group Call Pickup
With Group Call Pickup, you can intercept the following types of calls:
● A call ringing an extension in your own Pickup Group.
● A call ringing an extension in another Pickup Group when you know the
group number.
● A call ringing an extension in another Pickup Group when you don’t know
the group number.
To answer a call ringing another phone in your Pickup Group:
1. TALK + FUNCTION KEY (Pickup).
OR
1. TALK + * #.
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2. Features
If you frequently work together with the same people, your extensions may be
in a Call Pickup Group. This allows you and your co-workers to use Group
Call Pickup to easily answer each other’s ringing calls. Group Call Pickup also
helps if you frequently cover for co-workers in another Pickup Group. When a
call rings one of their phones, you can intercept it even if you don’t know their
extension numbers.
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Headset
i-Series System
To answer a call ringing a phone in another Pickup Group:
When you don’t know the Pickup Group number
1. TALK + FUNCTION KEY (Pickup).
OR
1. TALK + 869.
When you know the Pickup Group number
1. TALK + FUNCTION KEY (Pickup).
OR
1. TALK + 868 + Pickup Group number (1-9 or 01-64).
Headset
If you have a Headset, you can use it instead of the handset. Using the headset
frees up your hands for other work.
To install the Headset:
1. Lift the rubber cover on the headset jack on the phone.
2. Plug the headset connector into the connector.
To operate a Headset:
1. Press TALK to initiate a call or to hang up an active call.
2. Features
Hotline
When you need one-button calling and Transfer to a co-worker, use Hotline.
You’ll find Hotline to be a great convenience if there is someone in your company with whom you work closely (such as your business partner). You and
your partner can call or Transfer calls to each other just by pressing a single
key.
Your Hotline key shows the status of your Partner’s extension:
When the key is . . .
Your partner’s phone is . . .
Off
On
Fast Flash
Idle
Busy or ringing
In Do Not Disturb
To place a call to your Hotline partner:
1. TALK.
2. FUNCTION KEY (Hotline).
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i-Series System
Line Preference
To Transfer your outside call to your Hotline partner:
1. FUNCTION KEY (Hotline) + Announce call and hang up.
OR
1. FUNCTION KEY (Hotline) + Hang up to have your call wait
at your Hotline partner unannounced.
If unanswered, the call recalls to you.
To answer a call from your Hotline partner:
1. If your telephone rings, press TALK.
Last Number Redial
Instead of dialing a busy or unanswered outside call again, quickly redial it
with Last Number Redial. Last Number Redial stores the last outside call you
placed in memory so you can easily recall it. The stored number can be up to
24 digits long, using 0-9, # or *.
To redial your last call:
1. TALK + # 5.
The system automatically selects a trunk from the same
group as your original call.
To erase the stored number:
1. TALK + 876.
Line Preference determines how you place and answer calls. There are two
types of Line Preference: Incoming Line Preference and Outgoing Line
Preference. Ask your Communications Manager which type you have.
Incoming Line Preference
Incoming Line Preference sets how you answer calls. When a call rings your
phone, lifting the handset out of the desktop charger or pressing TALK answers
either the ringing call (Ringing Line Preference) or seizes an idle line (Idle Line
Preference). If you primarily answer calls and seldom place calls, Ringing Line
Preference is for you. If you normally place calls and seldom answer them, then
Idle Line Preference is for you.
Outgoing Line Preference
Outgoing Line Preference sets how you place calls. With Outgoing Intercom
Line Preference, you hear Intercom dial tone when you press TALK. With
Outgoing Trunk Line Preference, you get dial tone on an outside line when you
press TALK. If you normally call co-workers, use Outgoing Intercom Line
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2. Features
Line Preference
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Meet Me Conference
i-Series System
Preference. If you frequently call outside your company, use Outgoing Trunk
Line Preference.
If you have Incoming Idle Line Preference, Outgoing Line Preference also
determines how your phone works as a call rings.
Meet Me Conference
Use Meet Me Conference to have a telephone meeting which lets others join if
they choose. There are two types of Meet Me Conference: Meet Me External
Conference and Meet Me Internal Conference. With Meet Me External
Conference, announce the meeting with External Paging. With Meet Me
Internal Conference, announce the meeting with Internal Paging. The system
allows either four or eight parties maximum per Meet Me Conference.
Meet Me External Conference
To make a Meet Me External Conference:
2. Features
1. While on a call, CONF.
2. Dial 803 + External Paging zone (1-8 or 0 for All Call).
OR
2. FUNCTION KEY (External Paging).
You can optionally press TALK and dial combined zones
*10 to *18 instead. See Paging for more on combined
zones.
3. Announce the zone.
4. CONF twice when co-worker answers your page.
5. Repeat steps 1-4 for each co-worker you want to add.
To join a Meet Me External Conference:
1. TALK + 865 + External Paging zone (1-8 or 0 for All Call).
You connect to the other parties.
Meet Me Internal Conference
To make a Meet Me Internal Conference:
1. While on a call, CONF.
2. Dial 801 + Internal Paging zone (0-9 or 00-64).
OR
2. FUNCTION KEY (Internal Paging).
You can optionally dial combined zones *10 to *18 instead.
See Paging for more on combined zones.
3. Announce the call.
4. CONF twice when co-worker answers your page.
5. Repeat steps 1-4 for each co-worker you want to add.
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i-Series System
Meet Me Paging
To join a Meet Me Internal Conference:
1. TALK + 863 (if your phone is in the zone called).
OR
1. TALK + 864 + Zone (0-9 or 00-64) (if your phone is not in the
zone called).
OR
1. FUNCTION KEY (Internal Paging Zone Answer) (if your
phone is in the zone called).
Meet Me Paging
Need to talk to a co-worker and don’t know where they are? Meet Me Paging
allows you to set up a private meeting on a Page zone. While you meet on the
zone, no one else can hear your conversation, join in or make an announcement
using that zone. There are two types of Meet Me Paging: Meet Me External
Paging and Meet Me Internal Paging. With Meet Me External Paging, you hold
the meeting on an External Paging zone. With Meet Me Internal Paging, you
hold the meeting on an Internal Paging zone.
Meet Me External Paging
To make a Meet Me External Page:
To join a Meet Me External Page:
1. TALK + 865 + External Paging zone (1-8 or 0 for All Call).
You connect to the other party.
Meet Me Internal Paging
To make a Meet Me Internal Page:
1. TALK + 801 + Internal Paging zone (0-9 or 00-64).
OR
1. TALK + FUNCTION KEY (Internal Paging Zone).
You can optionally dial combined zones *10 to *18 instead.
See Paging for more on combined zones.
2. Announce the zone.
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2. Features
1. TALK + 803 + External Paging zone (1-8 or 0 for All Call).
OR
1. TALK + FUNCTION KEY (External Paging Zone).
2. Announce the zone.
You can optionally dial combined zones *10 to *18 instead.
See Paging for more on combined zones.
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Message Waiting
i-Series System
To join a Meet Me Internal Page:
1. TALK + 863 (if your phone is in the zone called).
OR
1. FUNCTION KEY (Internal Paging Zone Answer) (if your
phone is in the zone called).
OR
1. TALK + 864 (if your phone is not in the zone called).
Message Waiting
Don’t keep recalling a busy or unanswered co-worker. Leave them a Message
Waiting request for a return call instead. The request is a MSG icon (on a 900i
phone) or a flashing MW lamp (on a keyset) at the extension you call and a
MSG icon on your phone. When your co-worker answers the Message Waiting,
they automatically call your extension. And if someone leaves you a Message
Waiting, you’ll know you didn’t miss their call.
You can leave messages at any number of extensions simultaneously. Also, any
number of co-workers can leave you a message at the same time.
To leave a Message Waiting:
1. Call busy or unanswered extension.
2. Press 0 or FUNCTION KEY (Message Waiting).
3. TALK to hang up.
Your display shows the MSG icon.
To answer a Message Waiting:
2. Features
When you have a Message Waiting, the MSG icon appears
on the display.
1. TALK + *0.
OR
1. TALK + FUNCTION KEY (Message Waiting).
If the called extension doesn’t answer, dial 0 or press FUNCTION KEY (Message Waiting) to leave them a message.
To cancel all your Messages Waiting:
This includes messages you have left for other extensions
and messages other extensions left for you.
1. TALK + 873.
2. TALK to hang up.
To cancel messages you left at an extension:
1. TALK + 871 + Extension.
2. TALK to hang up.
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i-Series System
Multiple Directory Numbers
Microphone Cutoff
Microphone Mute allows you to turn off your phone’s microphone at any time.
When you activate Microphone Mute, you can still listen to your caller but
your caller cannot hear your voice.
To use Microphone Mute:
1. Press the MUTE button.
To deactivate, press the MUTE button again.
Multiple Directory Numbers
Multiple Directory Numbers
Multiple Directory Numbers allow you to have more than one extension number. In addition to your “normal” extension number (e.g., 320), you can have
additional “virtual” extension numbers on Multiple Directory Number function
keys. For example, you can have virtual extension number 600 for your sales
calls. When a call routes to 600, it goes to your Multiple Directory Number key
assigned to virtual extension 600. In this way, you can easily tell calls to your
extension from sales-specific calls. Check with your Communications Manager
to see if you have any Multiple Directory Number keys.
You can have Multiple Directory Number keys for up to three different extensions and virtual extensions. Note that you must keep at least one key assigned
as a line or loop key in order to make and receive outside calls. In addition, you
and other co-workers can share the same Multiple Directory Number keys. For
example, everyone in your department could have a key for the sales virtual
extension.
Your Multiple Directory Number keys can ring or not ring. Your
Communications Manager can tell you how your keys are set up.
To answer a call ringing your Multiple Directory Number/Call
Coverage key:
1. Press TALK.
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2. Features
Call Coverage
Use a Multiple Directory Number key assigned to a co-worker’s extension
when you need Call Coverage for their calls. The Multiple Directory Number
key shows you when your co-worker is busy and flashes slowly when they
have an incoming call. You can even press the key to intercept the incoming
call.
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Night Service
i-Series System
To place a call to a Multiple Directory Number:
1. TALK.
2. FUNCTION KEY (Multiple Directory Number).
OR
2. Dial virtual extension number.
Night Service
You may be able to activate Night Service for your system. Used after normal
working hours, Night Service redirects your system’s incoming calls to where
they should ring at night. For example, when most of your co-workers have left
for home, your system may redirect calls to the security desk. When you activate Night Service, select one of eight modes of operation:
● Day Mode / Day 2 Mode - normal working hours.
● Night Mode / Night 2 Mode - after hours (usually evening).
● Midnight Mode / Midnight 2 Mode - late at night to early in the morning.
● Rest Mode / Rest 2 Mode - usually used for lunch.
There are two types of Night Service ringing for outside calls: Assigned Night
Answer (ANA) and Universal Night Answer (UNA). With ANA, specific telephones are programmed to ring at night (like the security desk in the example
above). UNA causes incoming calls to ring over the External Paging speakers.
If your extension has a line key for the call, just press the line key to pick up
the UNA call. In addition, you may be able to dial the Universal Answer Code
to pick up calls for which you don’t have line keys.
2. Features
Your system may switch Night Service modes automatically. Check with your
Communications Manager if this happens, and when the switch-over occurs.
To activate Night Service by dialing codes:
1. TALK + 818 + Night Service Password.
The Night Service Password is normally 0000. Check with
your Communications Manager.
2. Dial the Night Service Mode:
0 = Day Mode, 1 = Night Mode, 2 = Midnight Mode, 3 = Rest
Mode, 4 = Day 2 Mode, 5 = Night 2 Mode, 6 = Midnight 2
Mode, 7 = Rest 2 Mode
You hear confirmation beeps.
3. TALK to hang up.
To activate Night Service using programmable keys:
1. FUNCTION KEY (Night Service).
You hear a beep and the key lights to indicate the mode
selected:
Day Mode Key
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i-Series System
Off Hook Signaling
Night Mode Key
Midnight Mode Key
Rest Mode Key
Day 2 Mode Key
Night 2 Mode Key
Midnight 2 Mode Key
Rest 2 Mode Key
To use Universal Answer to pick up a UNA call:
1. TALK + #0.
You are connected to the call.
Off Hook Signaling
Trying to get in touch with a co-worker who is busy on a handset call? Use Off
Hook Signaling to let your co-worker know you’re trying to get through. The
off hook signal you send to your co-worker is either ringing or a voice
announcement over their idle (second) line appearance.
Your phone system provides three Off Hook Signaling options (see the chart
below). Ask your Communications Manager which options you have.
Calling a busy extension automatically initiates
Off Hook Signaling. You’ll find this option helpful
if you are someone that must quickly process calls
(such as a receptionist or operator).
Manual Signaling
After reaching a busy extension, manual signaling
gives you the choice of using Off Hook Signaling
or activating another feature. If you don’t have
Automatic Signaling, you have Manual Signaling.
Called Extension Block Your extension may block Off Hook Signaling
from other extensions. Use this option if you don’t
like to be interrupted while on a call.
If the extension you call has Handsfree . . .
When your Off Hook signal voice-announces, your co-worker can respond by
just speaking toward their phone. Their telephone’s Handsfree microphone
picks up their voice. Your co-worker’s initial call continues uninterrupted.
If the extension you call does not have Handsfree . . .
Your co-worker receives Off-Hook Signaling ring. They must first place their
initial call on Hold before they can respond to you. They cannot just speak
toward their phone.
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2. Features
Automatic Signaling
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One Touch Calling
i-Series System
To send Off Hook Signals to an extension busy on a handset call:
1. Press 7.
OR
1. FUNCTION KEY (Off Hook Signaling).
If you hear ringback tone, dial 1 to have your call voiceannounce (and visa-versa).
To have Off Hook Signals ring your extension:
1. TALK + 893.
To answer an Off Hook Signal at your extension, you must
first hang up your current call or place it on Hold.
One-Touch Calling
Use your One-Touch Keys for one button access to co-workers, outside lines
and selected system features. You’ll find this a great time saver when calling
the clients and co-workers you talk to most often. Instead of dialing the codes,
just press the One-Touch Key.
2. Features
Your One-Touch Keys give you:
● Direct Station Selection - One button access to your co-worker’s extensions.
● Abbreviated Dialing - One button access to Common and Group
Abbreviated Dialing bins.
● Feature Codes - One button access to Feature Codes (e.g., 2 for Callback).
● Chain Dialing - Linking two or more One-Touch Keys for lengthy dialing
scenarios.
These keys must be assigned in system programming. Ask your communications manager for further information.
To use a One-Touch Key:
1. FUNCTION KEY (One-Touch).
If you press a line key before pressing a One-Touch Key for
outside calling, the system automatically removes any
stored trunk codes.
To chain the functions of two One-Touch Keys:
1. FUNCTION KEY (One-Touch).
Let the stored number dial out.
2. Press another FUNCTION KEY (One-Touch).
The stored digits dial out.
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i-Series System
Paging
Paging
Internal Paging
Need to locate a co-worker or make an announcement? Use Internal Paging. Your
system can have All Call Internal Paging and up to 64 zones of Internal Paging.
When you make an All Call Paging announcement, your voice broadcasts to all
extensions set to receive All Call Paging. When you make a Zone Paging
announcement, your voice broadcasts to all the idle extensions in the zone you
called.
To make an Internal Page:
1. TALK + FUNCTION KEY (Internal Paging).
OR
1. TALK + 801 + Zone.
Internal Paging zones are 00-64 (00 is All Call Internal
Paging).
2. Make announcement, then TALK to hang up.
External Paging
If you have your own external speaker system installed, you may be able to use
it for External Paging. This is particularly helpful in large or noisy areas where
the Internal Paging speakers in the telephones are not loud enough. Your system can have All Call External Paging and up to 8 zones of External Zone
Paging.
1. TALK + FUNCTION KEY (External Paging).
OR
1. TALK + 803 + Zone.
External Paging zones are 0-8, where 0 is All Call External
Paging.
2. Make announcement, then TALK to hang up.
Combined Paging
Use Combined Paging when you want to simultaneously Page into an internal
and corresponding external zone. For example, you can Page your company’s
warehouse and outside loading dock at the same time. Combined Paging is
available for Paging zones 1-8 and All Call.
To make a Combined Page:
1. TALK + *1 + Combined Paging zone.
Combined Paging zones are 1-8 (for internal/external zones
1-8) or 0 (for internal/external All Call).
2. Make announcement.
3. TALK to hang up.
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2. Features
To make an External Page:
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Park
i-Series System
Park
Have a call for a co-worker and can’t find them? Put their call in a waiting
state called Park so they can pick it up. After you Park the call, Page the coworker you want to receive the call and hang up. When your co-worker hears
the Page, they dial the orbit or press a Park key to pick up the call.
There are two types of Park: System and Personal. Use System Park when you
want to have the call wait in a system orbit. (There are 64 system orbits.)
Personal Park allows you to Park a call at your extension so a co-worker can
pick it up.
To Park a call in a system orbit:
1. Do not hang up.
2. FUNCTION KEY (Park).
OR
2. HOLD + #6 + Park Orbit.
Park Orbits are 01-64. If you hear busy, the orbit is busy.
Try another orbit.
3. Page your co-worker to pick up the call.
4. TALK to hang up.
If not picked up, the call will recall to you.
To pick up a parked call from a system orbit:
2. Features
You can only pick up a call parked by a member of your
own Park group.
1. TALK + FUNCTION KEY (Park).
OR
1. TALK + *6 + Park Orbit.
To Park a call at your extension:
1.
2.
3.
4.
Do not hang up.
HOLD + 857.
Page your co-worker to pick up the call.
TALK to hang up.
If not picked up, the call will recall to you.
To pick up a call parked at an extension (yours or a co-worker’s):
If parked at your extension:
1. TALK + 857.
OR
If parked at a co-worker’s extension:
1. TALK + ** + Co-worker’s extension.
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i-Series System
Park and Page (VAU)
Park and Page (VAU)
This feature requires a Voice Announce Unit (VAU).
When you are away from your phone, Park and Page can let you know when
you have a call waiting to be answered. To enable Park and Page, you record a
Personal Greeting along with an additional Paging announcement. Your callers
hear your Personal Greeting and automatically wait at your phone. The system
then broadcasts your prerecorded Paging announcement. You can go to any coworker’s phone and pick up your waiting call.
For example, you could record a Personal Greeting that says, “Hello. I am
away from my phone right now but please hold on while I am automatically
paged.” Your Paging announcement could say, “(your name), you have a call
waiting on your line.” Your caller hears your Personal Greeting and you hear
the Paging broadcast.
1. TALK + *4.
OR
1. TALK + FUNCTION KEY (Call Forward to Device).
2. Press 7 + When you hear, “Please start recording,” record
your Personal Greeting.
If you already have Park and Page or Personal Greeting
set up, you can dial:
7 to re-record
5 to listen (then # to listen again)
3 to erase (then optionally HOLD to cancel the erase)
3. Press #7.
4. When you hear, “Please start recording.” record your Page.
5. Press # + Dial Page Zone that should broadcast your
announcement.
For example, for Internal Zone 1 dial 801 + 1. Or, for
Combined Paging Zone 1 dial *1 + 1.
6. Dial Park and Page type:
2 = All calls
3 = Outside calls only
7. TALK to hang up when you are done.
To pickup up your Park and Page:
1. TALK + ** + Your extension.
To cancel your Park and Page:
1. TALK + *47 + 3.
2. TALK to hang up when you are done.
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2. Features
To have the system Page you when you have a call:
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Personal Greeting
i-Series System
Personal Greeting
Personal Greeting requires a Voice Announce Unit (VAU).
Use Personal Greeting to forward your calls and automatically play a recorded
message to your callers. This lets you add a personal touch to your Call
Forwards. For example, you can record, “Hi, this is (your name). I’ll be out of
the office today. In my absence, Mary Jones can answer all your questions.
Please hold on for Mary.” Your callers hear this message and then are forwarded to Mary Jones’ phone.
To activate Personal Greeting for your phone:
2. Features
1. TALK + *4.
OR
1. TALK + FUNCTION KEY (Call Forward to Device).
2. Press 7 + When you hear, ”Please start recording,” record
your Personal Greeting.
If you already have Personal Greeting or Park and Page
set up, you can dial:
7 to re-record
5 to listen (then # to listen again)
3 to erase (then optionally HOLD to cancel the erase)
3. Press # + Personal Greeting condition:
2 = Busy or not answered
4 = Immediate
6 = Not answered
3 = Cancel
4. Dial the destination to receive your calls. The destination can be:
● A co-worker’s extension.
● Your Voice Mailbox (by dialing the Voice Mail master number).
● Off-premise via Common Abbreviated Dialing (by entering
#2 + bin).
● Greeting without forwarding so caller hears busy (by entering
your extension number).
You cannot forward to a Department Group pilot number.
5. Dial Personal Greeting type:
2 = All calls
3 = Outside calls only
4 = Intercom calls only
6. TALK to hang up.
To cancel your Personal Greeting:
1. TALK + *47 + 3.
2. TALK to hang up when you are done.
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i-Series System
Programmable Function Keys
Programmable Function Keys
Customize your phone by storing features or outside lines under your
Programmable Function Keys. For example, instead of dialing *0 to return a
Message Waiting, just press your Message Waiting function key instead.
To program a function key:
1. TALK + 851 + FUNCTION KEY you want to program.
2. Select key code from chart below.
Programmable Function Key Codes
Use key
code
Abbreviated Dialing
1037
1038
Barge In
1019
Call Forwarding
Call Forwarding OffPremise
Call Forwarding / Do
Not Disturb Override
Callback / Camp On /
Trunk Queuing
1080
1081
Central Office Calls
1022
1020
0001-0192
1078 +
Type +
Group
Conference
1016
Conference, Voice Call
Data Communications
1017
1029
1045
Department Step Calling 1021
Direct Station Selection
1086
When you are
Dialing a stored Common
Abbreviated Dialing number
Dialing a stored Group
Abbreviated Dialing number
Barging In on a co-worker’s
conversation
Forwarding your calls (station)
Forwarding your calls (device)
Or dial
#2 + bin
#4 + bin
Overriding an extension’s Call
Forwarding or Do Not Disturb
Leaving a Callback request at a
busy extension, Camping On to a
busy extension, or Queuing for a
busy trunk
Pressing a line key to place or
answer a trunk call (trunks are
0001-0192).
Pressing a loop key to place or
answer a call. Type = 0 (Incoming),
1 (Outgoing) or 2 (Both ways), Group
= 000 (All groups in or ARS out) or
001-128 (Trunk Group)
Setting up a Conference or a Meet Me
Conference
Setting up a Voice Call Conference
Placing a data call
Using your PC for Telemarketing Dial
Step Calling through a Department
Group for an idle member
Toggling between DSS and DLS
functions for a 24-button DSS
*2
*4
2
#9
2. Features
For this feature
-
#1
#
-
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Programmable Function Keys
i-Series System
Programmable Function Key Codes
For this feature
2. Features
Group Call Pickup
Use key
code
Or dial
Answering a call ringing another
*#
phone in your Pickup Group
1008
Answering a call ringing a phone in
869
another Pickup Group-if you don’t
know the group number
1009 +
Answering a call ringing a phone in
868
Group Number a specific Pickup Group
Hotline
1058 +
Placing a call to your Hotline
ext number
partner
Headset Operation
1028
Enabling or disabling Headset use
834
Hold
1043
Putting a call on System Hold (if
your phone’s Hold key is reassigned)
1044
Putting a call on Exclusive Hold
Meet Me Conference
1010
Joining a Meet Me Conference or
863
and Meet Me Paging
Page
Message Waiting
1023
Leaving or answering a Message
0 or *0
Waiting
Multiple Directory
1036 +
Placing a call or covering your
Number
ext number
virtual extension /Call Coverage
Name Storing
1088
Changing the displayed extension
800
name
Night Service
1039 +
Activating the Day Mode
818 + pswd
pswd
(0000) + 0
1040 +
Activating the Night Mode
818 + pswd
pswd
(0000) + 1
1041 +
Activating the Midnight Mode
818 + pswd
pswd
(0000) + 2
1042 +
Activating the Rest Mode
818 + pswd
pswd
(0000) + 3
1090 +
Activating the Day 2 Mode
818 +
pswd
pswd (0000)
+0
1091 +
Activating the Night 2 Mode
818 + pswd
pswd
(0000) + 1
1092 +
Activating the Midnight 2 Mode 818 + pswd
pswd
(0000) + 2
1093 +
Activating the Rest 2 Mode
818 + pswd
pswd
(0000) + 3
Paging, External
1004 + zone Making an external zone page
803 + zone
1005
Making an external All Call
803 + 0
page
2-78
1007
When you are
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i-Series System
Reverse Voice Over
Programmable Function Key Codes
For this feature
Use key
code
When you are
Or dial
1006 + zone Broadcasting to an Internal
801 + zone
Paging Zone
1076
Broadcasting an Internal
801 + 0
All Call Page
or 00
Park
1033 + orbit Placing a call into or retrieving
#6 (Park)
(01-64)
a call from a Park Orbit
*6 (Pickup)
Reverse Voice Over
1056 +
Initiating Reverse Voice Over
dest. ext.
Save Number Dialed
1014
Saving, redialing or checking
a saved number
Secretary Call
1031 +
Calling your secretary (using
(Buzzer)
sec. ext.
the buzzer)
Secretary Call
1032 +
Activating Secretary Call Pickup
Pickup
boss ext.
Selectable Display
1081
Forwarding your calls (device)
*4
Messaging
Serial Call
1035
Placing a Serial Call to a
co-worker
Transfer
1077
Transferring a call (if CONF[TRF]
is not set for Transfer)
Trunk Group Routing
1011
Accessing a trunk using Trunk
Group Routing
Trunk Groups
1012 +
Accessing a Trunk Group
804
group
(Groups are 1-9, 01-99 or 001-128)
Trunk Queuing
1020
Camping On or Queuing for
2
a trunk
VAU Park and Page/
1081
Forwarding your calls (device)
*4
Personal Greeting
Voice Mail
1059
Calling Voice Mail or leaving
*8 or 8
a message
1060
Using Voice Mail Record
Voice Over
1057
Initiating or responding to Voice
6
Over
Reverse Voice Over
While you are busy on a handset call, Reverse Voice Over allows you to make a
private Intercom call to an idle co-worker. Just press your Reverse Voice Over
function key to call your co-worker. Your initial caller cannot hear your voice,
but you can keep talking to your co-worker as long as you hold down your key.
2-79
2. Features
Paging, Internal
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Ringdown
i-Series System
Reverse Voice Over is great, for example, if you’re busy on the phone and you
need an associate to get you a file. While your caller is talking:
● Press the Reverse Voice Over key.
● Request the file.
● Return to the call without the caller even knowing you were gone.
If you’re not busy on the phone, your Reverse Voice Over key works the same
as a Hotline key. Just press the key to call the assigned co-worker. The Reverse
Voice Over key even shows you the status of your co-worker:
When the key is . . .
Your co-worker’s phone is . . .
Off
Idle
Slow Flash
Busy or has a call ringing
Fast Flash
In Do Not Disturb
When You’re On a Call
To place a Reverse Voice Over Call:
1. Press and hold FUNCTION KEY (Reverse Voice Over).
To return to your initial caller:
1. Release FUNCTION KEY (Reverse Voice Over).
When Your Phone is Idle
To place a call to your Reverse Voice Over destination:
2. Features
1. TALK + FUNCTION KEY (Reverse Voice Over).
Ringdown
Call a co-worker or outside party by just pressing TALK on your handset. The
call goes through automatically -- there is no need to dial digits. There are two
types of Ringdown: Ringdown Extension and External Hotline. With Ringdown
Extension, you reach another extension (typically a lobby or service phone)
when you press TALK. If your phone has External Hotline, your phone automatically dials a specified Common Abbreviated Dialing number instead. If you
want either of these Ringdown options on your phone, talk to your
Communications Manager.
When a user presses TALK on a Ringdown Extension, the ringdown occurs
after an interval that is set in system programming. Try to monitor this operation. If the interval is too long, unauthorized users may have time to call your
co-workers or use system features. (External Hotline always occurs as soon as
you press TALK.)
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i-Series System
Secretary Call
To use Ringdown:
1. TALK.
To bypass Ringdown (for Ringdown Extension only):
1. Do not press TALK.
2. Press line key for outside call
OR
2. TALK + Place Intercom call before Ringdown goes through.
To answer a call if you are a Ringdown Destination:
1. Press TALK if call rings.
Save Number Dialed
While on an outside call, you can save the number you just dialed and easily
dial it later on. This lets you quickly redial a busy or unanswered number without manually dialing any digits. Your system remembers your saved number
until you save a new one in its place.
You can also quickly redial your last call using Last Number Redial.
To save the outside number you just dialed:
Use the following procedure before hanging up.
1. FUNCTION KEY (Save Number Dialed).
The number you save can be up to 24 digits long, using 0-9,
# and *.
1. Press a line key + FUNCTION KEY (Save Number Dialed).
The stored number dials out.
OR
1. TALK.
2. Dial 815.
OR
2. TALK + FUNCTION KEY (Save Number Dialed).
Save Number Dialed selects a line from the same group as
your original call. The stored number dials out.
To clear your saved number:
1. TALK + 885 + TALK to hang up.
2-81
2. Features
To redial a Saved Number:
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Secretary Call
i-Series System
Secretary Call
Secretary Call Buzzer
Secretary Call Buzzer lets you alert a co-worker without disturbing their work.
They can then call you on the Intercom when it’s convenient. To use this feature, both you and your co-worker must have Secretary Call Buzzer keys.
When you press your buzzer key, your co-worker gets a beep and their buzzer
key starts to flash. Your own buzzer key lights. The buzzer keys continue to
indicate until you or your co-worker cancels the feature.
You might want to use this feature, for example, if you need to talk to an associate who is having a meeting in their office. After being alerted, your associate
can call you back when they’re available.
You can have Secretary Call Buzzer keys for several extensions.
To buzz your secretary or boss:
1. Press TALK (optional).
2. FUNCTION KEY (Secretary Call Buzzer).
Your boss or secretary hears a splash tone. Your buzzer key
lights steadily. Your boss or secretary’s buzzer key flashes
fast.
To answer your Secretary Call indication:
1. Place an Intercom call to the extension that called you.
This does not automatically clear the Secretary Call indication.
2. Features
To cancel a Secretary Call you left or one left for you:
1. Press TALK.
2. Press FUNCTION KEY (Secretary Call Buzzer).
Both the boss and secretary buzzer keys go out.
Secretary Call Pickup
Press your Secretary Call Pickup key to have calls intended for a co-worker go
to you instead. This gives you a simplified type of Call Forwarding for an associate with whom you work closely. For example, if you and a co-worker handle
all your company’s service calls, Secretary Call Pickup lets you easily answer
your co-worker’s calls if they leave their desk.
You can have Secretary Call Pickup keys for several extensions.
To activate Secretary Call Pickup:
1. FUNCTION KEY (Secretary Call Pickup).
You hear a beep and your key lights.
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i-Series System
Selectable Display Messages
To cancel Secretary Call Pickup:
1. Do not press TALK.
2. Press FUNCTION KEY (Secretary Call Pickup).
You hear a beep.
Selectable Display Messages
Activate a Selectable Display Message when you leave your desk. A co-worker
calling your extension will see the message you activated on their telephone’s
display. For example, when you leave for lunch, activate the “OUT FOR
LUNCH BACK AT” message and enter the time when you will return. Your
callers will know where you have gone and when you will be back.
The chart below shows the standard Selectable Display Messages. You’ll notice
that you can add additional information to messages 1-8 and 10. Your callers
will appreciate this information since they will know where to call you or when
you will return.
1
2
3
4
5
6
7
8
9
10
11-20
Message
IN MEETING UNTIL
OUT UNTIL
OUT-PLEASE CALL
PLEASE CALL ME ON
BUSY CALL AFTER
OUT FOR LUNCH BACK AT
BUSINESS TRIP UNTIL
BUSINESS TRIP CALL
GONE FOR THE DAY
ON VACATION UNTIL
MESSAGE 11-20
Appended with . . .
Time (when meeting done)
Time (when returning)
8 digits (phone number)
8 digits (phone number)
8 digits
Time (when returning)
Date (when returning)
8 digits (where reached)
2. Features
No.
Date (when returning)
To select a message:
1. TALK + *4.
OR
1. TALK + FUNCTION KEY (Call Forward to Device).
2. Press 3 + Message number (01-20).
3. (Optional for messages 1-8 and 10)
Dial the digits you want to append to the message.
You can append messages 1-8 and 10 with digits (e.g., the
time when you will be back). You enter the time in 24-hour
format, but it displays in 12-hour format.
4. Press TALK to hang up.
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Serial Call
i-Series System
To cancel a message:
1. TALK + *4.
OR
1. TALK + FUNCTION KEY (Call Forward to Device).
2. Press 3.
3. TALK to hang up.
Serial Call
Do you have a caller that wants to talk to a co-worker, but needs to consult
with you when they are done? If so, use Serial Call. When you Transfer a call
with Serial Call, it automatically returns to you as soon as the conversation
with the Transfer destination ends. Assume for a moment that you are a
Customer Service Representative talking to a customer that needs technical
help. Since you want to be sure that the problem is solved, you need to talk to
the customer when they are done with the technician. With Serial Call, you can
send the call to your technical department and be assured that it will come back to
you when they are through.
For other Transfer options, refer to the Transfer feature.
2. Features
To place a Serial Call:
1. Place or answer outside call.
2. HOLD + Co-worker’s extension number.
Your co-worker must lift the handset to respond to your
announcement.
3. FUNCTION KEY (Serial Call) but do not hang up.
When your co-worker hangs up the call, it returns as a live
Transfer back to you.
Tandem Trunking
Tandem Trunking lets you set up a Conference with two outside callers and
then drop out of the call -- leaving the callers talking in an Unsupervised
Conference. Once you drop out you are not part of the conversation. The
Unsupervised Conference continues until either outside caller hangs up.
Optionally, you can rejoin the Conference and end it whenever you choose.
There are two methods for setting up Tandem Trunking. Your Communications
Manager can tell you which method is available to you.
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i-Series System
Tandem Trunking
Method A
To make a line-to-line Conference:
1. Set up first outside call.
This can be a call you placed or answered.
2. Press CONF.
3. Set up second outside call.
4. Press CONF twice.
You now have a Conference between you and the two outside parties.
5. FUNCTION KEY (Transfer).
OR
5. HOLD + #8.
You drop out of the call and leave the outside callers talking to each other.
The line keys for the calls blink as long as the
Unsupervised Conference continues. If one of your outside
callers hangs up, the Conference ends.
To return to the tandem call:
1. Press flashing line key.
You must have a line key to be able to rejoin the
Conference. Press Transfer key or HOLD + #8 to reinstate
the Conference.
If one of the callers hangs up, you continue talking to the
remaining caller.
To end the line-to-line Conference:
Method B (Requires a FUNCTION KEY [Transfer])
To make a line-to-line Conference:
1. Set up first outside call.
This can be a call you placed or answered.
2. Press HOLD.
3. Set up second outside call.
4. Press FUNCTION KEY (Transfer).
You drop out of the call and leave the outside callers talking to each other.
The line keys light steadily for both outside parties.
To end the line-to-line Conference:
1. Press flashing line key to return to the Conference.
2. TALK to hang up.
You can also use the Forced Trunk Disconnect feature, if it
is enabled, by pressing a line key + *3.
2-85
2. Features
1. Press flashing line key to return to the Conference.
2. TALK to hang up.
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Trunk Queuing
i-Series System
Trunk Queuing
When you try to place an outside call and hear busy tone from your own phone
system, you don’t have to hang up and try again later. Use Trunk Queuing to
leave a request for the busy line to call you when it’s free. Just answer when
Trunk Queuing rings you back and dial your call again. If you prefer, use Trunk
Camp On to wait for the busy line without hanging up. With Trunk Camp On,
you’ll be able to use the line the moment it’s available.
To queue for a busy line:
1. Try to access outside line.
Listen for busy tone.
2. Press 2 or FUNCTION KEY (Trunk Queuing).
3. Hang up to leave a Trunk Queuing request.
OR
3. Wait without hanging up for the line to become free.
To answer when Trunk Queuing calls you back:
1. TALK.
To cancel a Trunk Queuing request:
1. TALK + 870 + TALK to hang up.
2. Features
Voice Announce Unit (VAU) Messages
This feature requires a Voice Announce Unit (VAU).
You can record the Voice Announce Unit (VAU) messages your system uses for
Automated Attendant greetings. If your system has incoming 900 service, you
can also record the message that plays to those callers before automatic billing
occurs. You can record up to 16 separate messages, with a combined recording
time of 128 seconds.
To record, listen to or erase a VAU Message:
1. TALK + 116.
2. To record, dial 7.
OR
2. To listen, dial 5.
OR
2. To erase, dial 3.
3. Dial the VAU message number (01-16) you want to record, listen to, or erase.
If recording, begin when you hear the announcement,
“Please start recording.” When done, press # to check what
you recorded.
When listening to a message, press # to hear the message
again.
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i-Series System
Voice Mail
If erasing, you can cancel erasing by pressing HOLD
before hanging up.
4. TALK to hang up.
Voice Mail
This feature requires an optional NVM-Series Voice Mail system.
Tired and frustrated by missed calls, inaccurately written messages and telephone tag? End these hassles with Integrated Voice Mail. Ask your
Communications Manager if you have this type of Voice Mail system installed.
Integrated Voice Mail enhances your phone by giving you:
Call Forwarding to
Voice Mail
To have your incoming calls automatically go to your
mailbox, forward your calls to Voice Mail. You can
have forwarding for all calls immediately, for unanswered calls, or for both unanswered calls and when
your extension is busy.
Leaving a Message
When you call a co-worker and their phone is unanswered, busy or in Do Not Disturb, you can easily
leave a message in their mailbox. You don’t have to
call back later.
Conversation Record While on a call, press your Record key to record the
conversation in your mailbox. Voice Mail stores the
conversation like any other voice message. You can
then save, edit or delete the recorded conversation.
Calling Your Mailbox
To call your mailbox:
1. TALK + FUNCTION KEY (Voice Mail).
OR
1. TALK + *8.
2. (Optional) After answer, dial security code.
Ask your Communications Manager for your security code.
Leaving a Message
To leave a message in the mailbox of an unanswered extension:
The extension you call can be busy, in DND or unanswered.
1. FUNCTION KEY (Voice Mail).
OR
1. Press 8.
The Voice Mail system will prompt you to leave a message.
2-87
2. Features
Transferring to Voice Transfer a call to your own or a co-worker’s
Mail
mailbox. After the Transfer goes through, your caller
can leave a message in the mailbox.
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Voice Over
i-Series System
Forwarding Calls to Your Mailbox
To activate or cancel Call Forwarding:
1. TALK + *2.
OR
1. TALK + FUNCTION KEY (Call Forward to Station).
2. Dial Call Forwarding condition:
2 = Busy or not answered
4 = Immediate
6 = Not answered
0 = Cancel
3. Dial Voice Mail master number or press Voice Mail key.
4. Dial Call Forwarding type:
2 = All calls
3 = Outside calls only
4 = Intercom calls only
5. TALK to hang up.
Transferring Calls to a Mailbox
To Transfer your active call to a mailbox:
1. HOLD.
2. FUNCTION KEY (Voice Mail).
OR
2. Dial Voice Mail master number.
3. Dial extension number of mailbox to receive Transfer.
This number can be your mailbox number or a co-worker’s
mailbox number.
4. TALK to hang up.
2. Features
Recording Your Call
To record your active call in your mailbox:
1. FUNCTION KEY (Voice Mail Record).
You hear two beeps and your Record key flashes. The beeps
periodically remind you that you are recording.
Voice Over
If you need to get through to a co-worker busy on another call, press your
Voice Over key. After the Voice Over alert tone ends you can talk to your busy
associate. They can respond to you without their initial caller hearing. Your coworker can even switch back and forth between you and their initial call.
Your Voice Over key shows the feature’s status:
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i-Series System
Voice Prompting Messages
When the key is . . .
Off
Flashing
On
You are . . .
Not using Voice Over
Listening to the interrupting party
Responding to the interrupting party
To initiate a Voice Over to a busy co-worker:
You can only leave a Voice Over if you hear two Off Hook
Signaling tones.
1. FUNCTION KEY (Voice Over) or press 6.
You hear the Voice Over alert tone and your Voice Over Key
flashes. You can talk to your co-worker after the alert tone
ends.
To answer a Voice Over you receive:
1. Press and hold flashing FUNCTION KEY (Voice Over).
The Voice Over key lights and you can talk to the interrupting party. Note that you cannot respond by dialing the
Voice Over feature code (6).
To return to your initial call:
1. Release FUNCTION KEY (Voice Over).
You can press your Voice Over key repeatedly to switch
between your initial call and the interrupting party.
This feature requires a Voice Announce Unit (VAU).
The voice prompts tell you about your system, your extension and the status of
your call. The table below lists the most common voice prompts you may hear.
Ask your Communications Manager if you need explanation of any other
prompts.
Voice Prompting Messages
Message
This message will play when . . .
. . . is busy, for callback dial . . . You call a busy extension.
All lines are busy, for callback
You try to place an outside call when all
dial
lines are busy.
Please do not disturb
You call a co-worker that has enabled
Do Not Disturb.
The lowest cost line is busy,
ARS tries to reroute your call and the
please wait for the next one
least costly route is busy.
2-89
2. Features
Voice Prompting Messages
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Volume Controls
i-Series System
Voice Prompting Messages
Message
This message will play when . . .
The number you have dialed is
You dial a Service Code that Class of
not in service
Service prevents.
Your call cannot go through,
Toll Restriction has denied your call.
please call the operator
Vacant number
You dial an extension that does not exist.
Is unavailable
An outside caller dials an extension
through the Automated Attendant and
the extension is busy.
Please start recording
You dial the code to record a VAU
message or Personal Greeting.
Recording finished
You are recording a VAU message or
Personal Greeting and have exceeded
the maximum allowed recording length.
Audio file is full
There is no more space available in
the VAU for storing messages.
To listen dial
You are trying to record a VAU message
To erase dial
or Personal Greeting and the recording
To re-record dial
already exists.
2. Features
Volume Controls
Your telephone has 3 volume adjustments. While the phone is idle, you can
turn the ringer to high, low, or vibrate alert. The vibrate setting will turn off the
ringer but, instead, will vibrate when you have an incoming call. This allows
you to be in a meeting and not interrupt the meeting with the ringing phone,
but you don’t have to miss any calls either. While on a call you can adjust the
volume level of the caller, louder or softer.
To adjust the ringer volume:
1. Press the VOL button while the phone is idle to step
through the settings: high, low vibrate alert.
To turn off all ringing indications, switch the ringer
selection switch to OFF.
To adjust the handset volume:
1. While on a call, press the VOL button to select a loud or soft
volume level.
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Charts and Illustrations
Charts and Illustrations
This section contains handy charts and illustrations for your reference. You’ll
find:
• The dialing plan (the numbers you dial) -- for Onyx VSi see below, for iSeries see page 2-92.
• Telephone key layout -- see page 2-93
• Flash rates for telephones -- for Onyx VSi see page 2-95, for i-Series see
page 2-96.
• Feature Quick Reference Guide -- for Onyx VSi see page 2-97, for i-Series
see page 2-99.
ONYX VSi SYSTEM - Your System’s Dialing Plan
This chart shows the numbers you dial for extensions, outside lines, Ring
Groups and Selectable Display Messages. Ask your communications manager which system you have, so you’ll know which numbers to dial.
ONYX System
VSi w/AUX
Extensions
300-323
300-371
Outside Lines
801-808
801-824
Outside Line Codes
01-08
01-24
Outside Line Groups
9, 90-98
9, 90-98
Outside Line
Extensions
348-355
372-395
Ring Groups
364-371
396-403
Selectable Display
Messages
00-15
2. Features
VSi w/o AUX
00-15
2-91
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Charts and Illustrations
i-Series SYSTEM - Your System’s Dialing Plan
Due to the flexibility built into the system, your dialing codes
may differ from those in this guide. Check with your
Communications Manager and make a note in the Revised Codes
column of any differences.
i-Series Codes Revised Codes
Extensions
Multiple (Virtual) Extensions
Operator Access
001-192
Department Pilot Numbers
200-799
1-8
Call Pickup Groups
1-9 or 01-64
Internal Page Zones
0-9 or 00-64
External Page Zones
0-8
Combined Page Zones
0-8
Park Orbit
2. Features
557-799
or
5441-5696
0
Outside Lines
Door Box Numbers
2-92
301-640
01-64
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Telephone Layout
Base, Desktop Charger and Handset Layout
Base Unit
Antenna
Desktop Charger
85456 - 11a
cordless
desk
status
charge 1
Desk Phone
Button
charge 2
Battery
Charge LED
Cordless Phone
Button
Status LED
Spare Battery
Charge LED
Desk Phone
LED
Cordless Phone
LED
Antenna
2. Features
900ib.qxd
Earpiece
Headset Jack
Display
Ringer On/Off Switch
talk
chan
vol
Talk Button
Volume Selector
Channel Selector
Function Keys
HOLD FLASH CONF
MUTE
Mute Button
Hold Button
Conference Button
Flash Button
1
2abc
3def
4 ghi
5jkl
6mno
7pqrs
8tuv
9wxyz
Numeric Keypad
0oper
Microphone
85456 - 7a
2-93
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2. Features
- For Your Notes -
2-94
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Page 95
Flash Rates
ONYX VSi SYSTEM - Telephone LED Flash Rates
Your phone is idle (not on a
call)
All LEDs out (dark) (phone),
Status LED ON (base)
Outside Calls
An outside line is busy
The line key is On
An outside call is ringing your
phone
The line key flashes Slowly
if it’s shared, Off then flashing
Quickly if it’s just for you
And then you answer it
The line key is On
Or answer it with Privacy
released
The line key flashes Quickly
An outside call is on Hold
The line key flashes Moderately
You place an outside call on Hold The line key flashes three times
Or you place the outside call
on Exclusive Hold
If a call on Hold recalls to you
The line key flashes three times
The line key flashes three times
Miscellaneous Features
You have a Message Waiting
MSG icon appears on display
You activate Call Forwarding,
Personal Greeting or Selectable
Display Messaging
MSG icon appears on display
2. Features
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2-95
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Flash Rates
i-Series SYSTEM - Telephone LED Flash Rates
Your phone is idle (not on a
call)
All LEDs out (dark) (phone),
Status LED ON (base)
Outside Calls
An outside line is busy
The line key is On
An outside call is ringing your
phone
And then you answer it
The line key flashes Slowly
The line key is On
An outside call is on Hold
The line key flashes Moderately
You place an outside call on Hold The line key flashes Quickly
Or you place the outside call
on Exclusive Hold
If a call on Hold recalls to you
The line key flashes Off then
Quickly
The line key flashes Moderately
2. Features
Miscellaneous Features
2-96
You have a Message Waiting
MSG icon appears on display
You activate Call Forwarding,
or Selectable Display Messaging
(only when feature is a
FUNCTION Key )
Programmed FUNCTION KEY
flashes Moderately
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Quick Reference
ONYX VSi SYSTEM - Quick Reference
Outside Calls
Placing:
Answering:
Answering ringing over
paging speakers:
TALK + Line key + Dial number
TALK (if not connected, press flashing
TALK + * + 0
Intercom Calls
Placing:
Answering:
TALK + Dial extension (if you
hear ring-busy, you may be able to
dial 1 to get through)
Press TALK
Hold
Placing call on Hold:
Retrieving call:
Transfer
Transferring outside
call:
HOLD + TALK
TALK + Flashing line key for outside call (or press HOLD for ICM
CONF + Dial extension +
Announce call + Hang up
Conference
Setting up a three-way
conversation:
2. Features
900ib.qxd
Establish an outside/Intercom call
+ CONF + Establish next call +
Responding to Signal Tones
Fast busy or warble tone
anytime:
This means you made a mistake in
placing a call or using a feature.
Hang up and start over.
2-97
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2. Features
- For Your Notes -
2-98
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Quick Reference
i-Series SYSTEM - Quick Reference
Outside Calls
Placing:
Answering:
Answering ringing over
paging speakers:
TALK + Line key + Dial number
TALK (if not connected, press flashing
TALK + # + 0
Intercom Calls
Placing:
Answering:
TALK + Dial extension (if you
hear ring-busy, you may be able to
dial 7 to get through)
Press TALK
Hold
Placing call on Hold:
Retrieving call:
Transfer
Transferring outside
call:
HOLD
Press flashing line key for outside
call (or press HOLD for ICM call)
HOLD + Dial extension +
Announce call + TALK
Conference
Setting up a three-way
conversation:
2. Features
900ib.qxd
Establish an outside/Intercom call +
CONF + Establish next call +
Responding to Signal Tones
Error (fast busy) tone
anytime:
This means you made a mistake in
placing a call or using a feature.
Hang up and start over.
2-99
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2. Features
- For Your Notes -
2-100
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Page 1
Section 3
Specifications / Parts List
In this section
Page
Specifications . . . . . . . . . . . . . . . . . . . . . .3-3
Parts List . . . . . . . . . . . . . . . . . . . . . . . . .3-6
3. Specifications / Parts List
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3-1
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3. Specifications / Parts List
SPECIFICATIONS
3-2
Page 2
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Page 3
SPECIFICATIONS
General
Frequency Control
Phase Lock Loop
Modulation
FM
Maximum Number of
900i Cordless
Phones Within Range of
Each Other
(not per system)
30 (but only 25 are
recommended)
3. Specifications / Parts List
900ic.qxd
Power Requirements
Base Unit
10 V DC from supplied
AC Adapter
Desktop Charger
9 V DC from supplied
AC Adapter
Handset
Rechargeable Lead-Acid
Battery
Battery: Capacity
Talk Mode
Standby Mode
400 maH, 4.8V
3 hours (typical)
40 hours (typical, full
charge)
Environmental Specifications
Temperature
Humidity
-10 to 50°C
5 - 95% (non-condensing)
3-3
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SPECIFICATIONS
FCC Registration Information
3. Specifications / Parts List
Model:
Manufacturer:
Sample FCC Part 15 Registration:
(Refer to the label on the Base Unit
Registration Number.)
900i
NEC Infrontia, Inc.
AMWUD905
for the FCC
Cabling Requirements
1. Do not run station cable in parallel with the AC
source, telex or computer, etc. If the cables are near
cable runs to those devices, use shielded cable with
grounded shields or install the cable in conduit.
2. When cables must be run on the floor, use cable
protectors.
3. The cable run must be a dedicated, isolated cable
pair.
4. Use 1-pair twisted 24 AWG cable (2-pair cable if
installing an optional desk phone), cable run length
not to exceed 2,000 feet.
3-4
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Page 5
SPECIFICATIONS
Mechanical Specifications
Base Unit
Width
Depth
4 1/2”
7 5/8”
Height
2 1/2”
Weight
15.6 oz.
Handset
Width
2 1/4”
Depth
6 3/4”
Height
1 1/2”
Weight
8.7 oz.
(with battery)
Desktop Charger
Width
Depth
3 3/4”
4 1/4”
Height
3 1/4”
Weight
6.5 oz.
3. Specifications / Parts List
900ic.qxd
Receive/Transmit Information
Base Unit:
902 MHz to 928 MHz Narrow
Band FM
Handset:
902 MHz to 928 MHz Narrow
Band FM
Bandwidth:
50 KHz (+/- 25 KHz)
Power Level:
Base:
Handset:
Nominal
0.3 mW
0.45 mW
Range:
150’ in an office facility
80,000 square feel in a warehouse facility
3,000’ in an outside line-of-site
condition
3-5
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PARTS LIST
Parts List
3. Specifications / Parts List
Description
900i Cordless Phone
To be used with NEC’s phone
system.
includes:
AC Adaptors (9V and 10V)
spare 500mAh battery
Belt Clip
Wall Mount
Base
Battery - 500 mAh
Battery Backup AC Adapter
Belt Clip
Desktop Charger (with AC Adaptor)
Handset
Headset (Plantronics)
Leather Carrying Case
Wall Mount Bracket
3-6
Part Number
85456D
85473
85478
85464
85470
85476
85452
85472
85475
85473
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4. Index
900id.qxd
Section 4
Index
In this section
Page
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
4-1
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4. Index
SPECIFICATIONS
4-2
Page 2
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Page 3
A
Abbreviated Dialing (i-Series) . .2-51
Account Codes (i-Series) . . . . .2-52
Forced (i-Series) . . . . . . . . . .2-52
Optional (i-Series) . . . . . . . . .2-52
Verfiable (i-Series) . . . . . . . . .2-52
Account Codes (Onyx VSi) . . .2-13
Mandatory (Onyx VSi) . . . . .2-13
Verifiable (Onyx VSi) . . . . . .2-13
Add-On Conference
(Onyx VSi) . . . . . . . . . . . . . .2-17
Alarm (i-Series) . . . . . . . . . . . .2-53
Alphanumeric Display
(Onyx VSi) . . . . . . . . . . . . . .2-19
Answering Intercom Calls
(i-Series) . . . . . . . . . . . . . . . .2-45
Answering Intercom Calls
(Onyx VSi) . . . . . . . . . . . . . .2-10
Answering Outside Calls
(Onyx VSi) . . . . . . . . . . . . . .2-9
Answering Outside Calls
(i-Series) . . . . . . . . . . . . . . . .2-41
Applying Power to Base Unit . .1-7
Audio Prompts (i-Series) . . . . .2-89
Audio Prompts (Onyx VSi) . . .2-36
Audio Volumes (i-Series) . . . . .2-90
Audio Volumes (Onyx VSi) . . .2-38
Automated Attendant
(i-Series) . . . . . . . . . . . . . . . .2-53
Automated Attendant
(Onyx VSi) . . . . . . . . . . . . . .2-25
Automatic Redial
See Last Number Redial
B
Barge In (i-Series) . . . . . . . . . .2-54
Barge In (Onyx VSi) . . . . . . . .2-21
Basic Operation . . . . . . . . . . . .2-5
Basic Feature Operation
(i-Series) . . . . . . . . . . . . . . . .2-41
Basic Feature Operation
(Onyx VSi) . . . . . . . . . . . . . .2-9
Belt Clip, Attaching . . . . . . . . .1-8
C
Cabling Requirements . . . . . . .3-4
Call Coverage (i-Series) . . . . . .2-69
Call Coverage (Onyx VSi) . . . .2-34
Call Forward (i-Series) . . . . . . .2-54
Call Forward Follow Me
(i-Series) . . . . . . . . . . . . . . . .2-56
Call Forward Off-Premise
(i-Series) . . . . . . . . . . . . . . . .2-55
To mailbox (i-Series) . . . . . . .2-88
Call Forward (Onyx VSi) . . . . .2-14
Cancel (Onyx VSi) . . . . . . . . .2-14
Off-Premise (Onyx VSi) . . . .2-14
To mailbox (Onyx VSi) . . . . .2-36
Call Forward Cancel
(Onyx VSi) . . . . . . . . . . . . . .2-14
Call Forward/DND Override
(i-Series) . . . . . . . . . . . . . . . .2-57
Call Park (i-Series) . . . . . . . . . .2-74
Call Park (Onyx VSi) . . . . . . . .2-27
Call Pickup Group (i-Series) . .2-63
Call Pickup Group (Onyx VSi) .2-19
Group Ring (Onyx VSi) . . . . .2-20
Hotline (Onyx VSi) . . . . . . . .2-20
Call Pickup, Directed
(i-Series) . . . . . . . . . . . . . . . .2-61
Call Pickup, Directed
(Onyx VSi) . . . . . . . . . . . . . .2-18
Call Waiting (Camp On)
(i-Series) . . . . . . . . . . . . . . . .2-57
Call Waiting (Onyx VSi) . . . . .2-17
See Camp-On
Callback (i-Series) . . . . . . . . . .2-57
Cancel (i-Series) . . . . . . . . . .2-58
Line (i-Series) . . . . . . . . . . . .2-85
Callback (Onyx VSi) . . . . . . . .2-15
Cancel (Onyx VSi) . . . . . . . . .2-15
Line (Onyx VSi) . . . . . . . . . .2-22
Called Number Delivery
(Onyx VSi)
See Caller ID
Called Number ID (Onyx VSi)
See Caller ID
Caller ID (Onyx VSi) . . . . . . . .2-15
Error Messages (Onyx VSi) . .2-15
4-3
4. Index
INDEX
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Page 4
4. Index
INDEX
Post-Answer Display
(Onyx VSi) . . . . . . . . . . . . . .2-15
Pre Answer Display
(Onyx VSi) . . . . . . . . . . . . . .2-15
Calling a Message Center
(Onyx VSi) . . . . . . . . . . . . . .2-36
Calling Your Mailbox
(i-Series) . . . . . . . . . . . . . . . .2-87
Calling Your Mailbox
(Onyx VSi) . . . . . . . . . . . . . .2-36
Camp-On (Onyx i-Series) . . . .2-57
Camp-On (Onyx VSi) . . . . . . .2-17
Centrex Feature Keys
See your communications manager
Chaining Speed Dial Numbers
(Onyx VSi) . . . . . . . . . . . . . .2-33
Charging Handset Battery . . . .1-9
Charging Spare Battery . . . . . .1-10
Charts and Illustrations . . . . . .2-91
Cleaning Battery Contacts . . . .1-11
Class of Service
See Walking Class of Service
Common Abbreviated Dial
(i-Series) . . . . . . . . . . . . . . . .2-51
Conference (i-Series) . . . . . . . .2-58
Meet Me (i-Series) . . . . . . . . .2-66
Voice Call (i-Series) . . . . . . . .2-59
Conference (Onyx VSi) . . . . . .2-17
Meet-Me (Onyx VSi) . . . . . . .2-23
Unsupervised (Onyx VSi) . . .2-18
Conference, Voice Call
(i-Series) . . . . . . . . . . . . . . . .2-59
Connecting Phone Line . . . . . .1-6
Connecting Phone Cord . . . . . .1-6
Conversation Record Key
(i-Series) . . . . . . . . . . . . . . . .2-88
Conversation Record Key
(Onyx VSi) . . . . . . . . . . . . . .2-35
D
Department Calling (i-Series) . .2-59
Department Step Calling
(i-Series) . . . . . . . . . . . . . . . .2-61
Dialing 9 or a Line Code
(i-Series) . . . . . . . . . . . . . . . .2-41
4-4
Dialing 9 or 90-98 (Onyx VSi) .2-9
Dialing Behind a PBX
(i-Series) . . . . . . . . . . . . . . . .2-42
Dialing Behind a PBX or
Centrex (Onyx VSi) . . . . . . .2-9
Dialing Plan (i-Series) . . . . . . .2-92
Dialing Plan (Onyx VSi) . . . . .2-91
Direct Line Access (i-Series) . .2-41
Direct Line Access (Onyx VSi) 2-9
Directed Call Pickup (i-Series) . .2-61
Directed Call Pickup
(Onyx VSi) . . . . . . . . . . . . . .2-18
Display Messages (Onyx VSi) .2-19
Do Not Disturb (i-Series) . . . . .2-61
Door Box (i-Series) . . . . . . . . .2-62
DP to DTMF Conversion
(i-Series) . . . . . . . . . . . . . . . .2-42
E
Environmental Specifications . .3-3
Exclusive Hold (i-Series) . . . . .2-44
Exclusive Hold (Onyx VSi) . . .2-10
Executive Override (Onyx VSi) 2-21
See Intrusion
Extension Abbreviated Dialing
(i-Series) . . . . . . . . . . . . . . . .2-52
Extension Speed Dial
(Onyx VSi) . . . . . . . . . . . . . .2-31
External Paging (i-Series) . . . .2-73
External Paging (Onyx VSi) . . .2-26
F
FCC Registration Information .3-4
Firmware Upgrade . . . . . . . . . .1-11
Flash (i-Series) . . . . . . . . . . . . .2-62
Flash (Onyx VSi) . . . . . . . . . . .2-19
Flash Rates (i-Series) . . . . . . . .2-96
Flash Rates (Onyx VSi) . . . . . .2-95
Forced Account Codes
(i-Series) . . . . . . . . . . . . . . . .2-52
See Account Codes,
Mandatory (Onyx VSi)
Forced Intercom Ringing
(i-Series) . . . . . . . . . . . . . . . .2-46
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Forced Trunk Disconnect
(i-Series) . . . . . . . . . . . . . . . .2-63
Forwarding Calls to Your
Mailbox (i-Series) . . . . . . . . .2-88
Forwarding Calls to Your
Mailbox (Onyx VSi) . . . . . . .2-36
Function Keys (i-Series) . . . . . .2-41
G
General Specifications . . . . . . .3-3
Group Abbreviated Dial
(i-Series) . . . . . . . . . . . . . . . .2-51
Group Call Pickup (i-Series) . .2-63
Group Call Pickup (Onyx VSi) .2-19
Group Hold (i-Series) . . . . . . . .2-44
Group Ring (Onyx VSi) . . . . . .2-20
Groups
Call Pickup (i-Series) . . . . . . .2-63
Call Pickup (Onyx VSi) . . . . .2-19
Privacy (Onyx VSi) . . . . . . . .2-29
H
Handset Battery
Installing . . . . . . . . . . . . . . . .1-8
Headset (i-Series) . . . . . . . . . . .2-64
Headset (Onyx VSi) . . . . . . . . .2-20
Hold (i-Series) . . . . . . . . . . . . .2-44
Exclusive Hold (i-Series) . . . .2-44
Group (i-Series) . . . . . . . . . . .2-44
Intercom (i-Series) . . . . . . . . .2-44
System (i-Series) . . . . . . . . . .2-44
Hold (Onyx VSi) . . . . . . . . . . .2-10
Exclusive Hold (Onyx VSi) . .2-10
Intercom (Onyx VSi) . . . . . . .2-11
Hotline (i-Series) . . . . . . . . . . .2-64
Hotline (Onyx VSi) . . . . . . . . .2-20
I
Installation
Applying Power to Base Unit .1-7
Applying Power to Charger . .1-7
Attaching Belt Clip . . . . . . . .1-8
Charging Handset Battery . . .1-9
Charging Spare Battery . . . . .1-9
Cleaning Battery Contacts . . .1-11
Connecting Phone Line . . . . .1-6
Connecting Phone Cord . . . . .1-6
Handset Battery
Installing . . . . . . . . . . . . . . .1-8
Low Battery Indicator . . . . . .1-10
Optional Equipment . . . . . . . .1-12
Backup AC Adaptor . . . . . . .1-13
Desk Phone . . . . . . . . . . . . .1-12
Headset . . . . . . . . . . . . . . . .1-13
Selecting Installation Site . . . .1-6
System Programming . . . . . . .1-14
Trouble Shooting . . . . . . . . . .1-16
Intercom (i-Series) . . . . . . . . . .2-45
Intercom (Onyx VSi) . . . . . . . .2-10
Internal Paging (i-Series) . . . . .2-73
Internal Paging (Onyx VSi) . . .2-26
Intrusion (i-Series) . . . . . . . . . .2-54
Intrusion (Onyx VSi) . . . . . . . .2-21
Installing the Firmware}
EPROM . . . . . . . . . . . . . . . .1-11
L
Last Number Redial (i-Series) . .2-65
Last Number Redial
(Onyx VSi) . . . . . . . . . . . . . .2-22
LED’s (i-Series) . . . . . . . . . . . .2-96
LED’s (Onyx VSi) . . . . . . . . . .2-95
Line Callback (i-Series) . . . . . .2-86
Line Callback (Onyx VSi) . . . .2-22
Line Preference (i-Series) . . . . .2-65
Line Preference (Onyx VSi) . . .2-28
Line Rotaries
Inbound (i-Series) . . . . . . . . .2-41
Inbound (Onyx VSi) . . . . . . .2-9
Outbound (i-Series) . . . . . . . .2-41
Outbound (Onyx VSi) . . . . . .2-9
Loop Keys
Inbound (i-Series) . . . . . . . . .2-41
Inbound (Onyx VSi) . . . . . . .2-9
Outbound (Onyx VSi) . . . . . .2-41
Outbound (Onyx VSi) . . . . . .2-9
Low Battery Indicator . . . . . . .1-10
4-5
4. Index
INDEX
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4. Index
INDEX
M
Mandatory Account Codes
(Onyx VSi) . . . . . . . . . . . . . .2-13
Mechanical Specifications . . . .3-5
Meet-Me Conference
(i-Series) . . . . . . . . . . . . . . . .2-66
Meet-Me Conference
(Onyx VSi) . . . . . . . . . . . . . .2-23
Meet Me Paging (i-Series) . . . .2-67
Message Center (Onyx VSi) . . .2-36
Message Waiting (i-Series) . . . .2-68
Message Waiting (Onyx VSi) . .2-24
Microphone Cutoff (i-Series) . . .2-69
Microphone Mute (Onyx VSi) .2-24
Monitor-Call (i-Series) . . . . . . .2-54
Monitor-Call (Onyx VSi) . . . . .2-24
Monitor-Room (Onyx VSi) . . .2-29
Multi-Line Conf. (i-Series) . . . .2-58
Multi-Line Conf. (Onyx VSi) . .2-17
Multi-Party Conf. (i-Series) . . .2-58
Multi-Party Conf. (Onyx VSi) .2-17
Multiple Directory Numbers
(i-Series) . . . . . . . . . . . . . . . .2-69
N
Night Service (i-Series) . . . . . .2-70
O
Off Hook Signaling (i-Series) . .2-71
Off-Premise Call Forwarding
(i-Series) . . . . . . . . . . . . . . . .2-55
Off-Premise Call Forwarding
(Onyx VSi) . . . . . . . . . . . . . .2-14
One-Touch Calling (i-Series) . . .2-72
One-Touch Speed Dial Keys
(Onyx VSi) . . . . . . . . . . . . . .2-31
Operator Assistance (Onyx VSi) 2-25
Optional Account Codes
(i-Series) . . . . . . . . . . . . . . . .2-52
Optional Equipment
Backup AC Adaptor . . . . . . . .1-13
Desk Phone . . . . . . . . . . . . . .1-12
Headset . . . . . . . . . . . . . . . . .1-13
Outside Calls (i-Series) . . . . . .2-41
Outside Calls (Onyx VSi) . . . . .2-9
4-6
Overriding Toll Restriction
(i-Series) . . . . . . . . . . . . . . . .2-43
Overriding Toll Restriction
(Onyx VSi) . . . . . . . . . . . . . .2-38
P
Page Zone (Onyx VSi) . . . . . . .2-26
Paging (i-Series) . . . . . . . . . . .2-73
Park (i-Series) . . . . . . . . . . . . .2-74
Park (Onyx VSi) . . . . . . . . . . .2-27
Park and Page (VAU) (i-Series) . .2-75
Parts List . . . . . . . . . . . . . . . . .3-6
PBX Dialing (i-Series) . . . . . . .2-42
PBX/Centrex Dialing
(Onyx VSi) . . . . . . . . . . . . . .2-9
Personal Abbreviated Dial
(i-Series) . . . . . . . . . . . . . . . .2-55
Personal Greeting (i-Series) . . .2-76
Personal Greeting (Onyx VSi) .2-28
Personal Speed Dial
(Onyx VSi) . . . . . . . . . . . . . .2-31
Placing Intercom Calls (i-Series) . .2-45
Placing Intercom Calls
(Onyx VSi) . . . . . . . . . . . . . .2-10
Placing Outside Calls (i-Series) . .2-41
Placing Outside Calls
(Onyx VSi) . . . . . . . . . . . . . .2-9
Power Requirements . . . . . . . .3-3
Precautions . . . . . . . . . . . . . . .1-2
Prime Line Selection (i-Series) . .2-43
Prime Line Selection
(Onyx VSi) . . . . . . . . . . . . . .2-28
Privacy (Onyx VSi) . . . . . . . . .2-29
Privacy Release (Onyx VSi) . . .2-29
Private Line (i-Series) . . . . . . .2-43
Programmable Function
Keys (i-Series) . . . . . . . . . . .2-77
Programming, System . . . . . . .1-14
Prompts, Voice (i-Series) . . . . .2-89
Prompts, Voice (Onyx VSi) . . .2-36
Pulse to Tone Conversion
(i-Series) . . . . . . . . . . . . . . . .2-42
Q
Quick Reference (i-Series) . . . .2-99
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Quick Reference (Onyx VSi) . .2-97
R
Receive/Transmit Information .3-5
Record Key (for Voice
Mail) (i-Series) . . . . . . . . . . .2-87
Record Key (for Voice Mail)
(Onyx VSi) . . . . . . . . . . . . . .2-35
Recording
OPA Messages (Onyx VSi) . .2-25
Personal Greeting (i-Series) . .2-76
Personal Greeting (Onyx VSi) 2-28
Redial, Last Number (i-Series) . .2-65
Redial, Last Number
(Onyx VSi) . . . . . . . . . . . . . .2-22
Removing the Old Firmware
EPROM . . . . . . . . . . . . . . . . .1-11
Reverse Voice Over (i-Series) . .2-79
Ring Groups (Onyx VSi) . . . . .2-20
Ringdown (i-Series) . . . . . . . . .2-80
Ringing
Volume Control (i-Series) . . . .2-90
Volume Control (Onyx VSi) . .2-38
Ringing Line Preference
(i-Series) . . . . . . . . . . . . . . . .2-65
Ringing Line Preference
(Onyx VSi) . . . . . . . . . . . . . .2-29
Room Monitor (Onyx VSi) . . .2-29
Rotaries, Line (Onyx VSi) . . . .2-9
S
Save Number Dialed (i-Series) . .2-81
Secretary Call (i-Series) . . . . . .2-82
Secretary Call Buzzer (i-Series) .2-82
Secretary Call Pickup (i-Series) . .2-82
Selectable Display Messages
(i-Series) . . . . . . . . . . . . . . . .2-83
Selectable Display Messages
(Onyx VSi) . . . . . . . . . . . . . .2-30
Selecting Installation Site . . . . .1-6
Serial Dial (i-Series) . . . . . . . . .2-84
Specifications . . . . . . . . . . . . . .3-3
Speed Dial (Onyx VSi) . . . . . .2-31
Chaining Numbers
(Onyx VSi) . . . . . . . . . . . . . .2-33
One-Touch Speed Dial Keys
(Onyx VSi) . . . . . . . . . . . .2-31
Personal Speed Dial
(Onyx VSi) . . . . . . . . . . . . . .2-31
Storing a Pause or Flash
(Onyx VSi) . . . . . . . . . . . .2-31
Storing Intercom Features
(Onyx VSi) . . . . . . . . . . . .2-31
Storing Names (Onyx VSi) . .2-31
System Speed Dial
(Onyx VSi) . . . . . . . . . . . . .2-32
Using Personal Speed Dial
(Onyx VSi) . . . . . . . . . . . .2-32
Using System Speed Dial
(Onyx VSi) . . . . . . . . . . . .2-33
Split (Onyx VSi) . . . . . . . . . . .2-17
Station Call Coverage
(i-Series) . . . . . . . . . . . . . . . .2-69
Station Call Coverage
(Onyx VSi) . . . . . . . . . . . . . .2-34
Station-to-Station Calling
See Intercom
System Features (i-Series) . . . .2-51
System Features (Onyx VSi) . .2-13
System Hold (i-Series) . . . . . . .2-44
System Programming . . . . . . . .1-14
System Speed Dial (Onyx VSi) 2-32
T
Tandem Trunking (i-Series) . . .2-84
Tandem Trunking (Onyx VSi) .2-18
Telephone Layout . . . . . . . . . . .2-93
Telephone LED Flash Rates
(i-Series) . . . . . . . . . . . . . . . .2-96
Telephone LED Flash Rates
(Onyx VSi) . . . . . . . . . . . . . . .2-95
Tie Lines
See your communications manager
Timed Flash (i-Series) . . . . . . .2-62
Timed Flash (Onyx VSi) . . . . .2-19
Toll Restriction Override
(i-Series) . . . . . . . . . . . . . . . .2-43
Toll Restriction Override
(Onyx VSi) . . . . . . . . . . . . . .2-38
Transmit/Receive Frequency . .3-5
4-7
4. Index
INDEX
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4. Index
INDEX
Transfer (i-Series) . . . . . . . . . .2-46
Group (i-Series) . . . . . . . . . . .2-46
Meet Me Paging . . . . . . . . . . .2-46
Screened (i-Series) . . . . . . . . .2-46
To Mailbox (i-Series) . . . . . . .2-88
Unscreened (i-Series) . . . . . . .2-46
Without Holding (i-Series) . . .2-46
Transfer (Onyx VSi) . . . . . . . .2-11
To Mailbox (Onyx VSi) . . . . .2-35
Trouble Shooting . . . . . . . . . . .1-16
Trunk Group Routing (i-Series) . .2-42
Trunk Queuing (i-Series) . . . . .2-86
Trunk Queuing (Onyx VSi)
See Line Callback (Onyx VSi)
U
Unsupervised Conference
(Onyx VSi) . . . . . . . . . . . . . .2-18
Upgrading the Firmware . . . . .1-11
Using Common Abbreviated
Dial (i-Series) . . . . . . . . . . . .2-51
Using Group Abbreviated Dial
(i-Series) . . . . . . . . . . . . . . . .2-51
Using the Handset . . . . . . . . . .2-5
Using Headsets (i-Series) . . . . .2-64
Using Headsets (Onyx VSi) . . .2-20
Using Personal Abbreviated Dial
(i-Series) . . . . . . . . . . . . . . . .2-55
Using Personal Speed Dial
(Onyx VSi) . . . . . . . . . . . . . .2-32
Using System Speed Dial
(Onyx VSi) . . . . . . . . . . . . . .2-33
V
VAU (i-Series) . . . . . . . . . . . . .2-86
Personal Greeting (i-Series) . .2-78
Voice Prompting Messages
(i-Series) . . . . . . . . . . . . . .2-89
VAU/VMU
Operator Assistance
(Onyx VSi) . . . . . . . . . . . .2-25
Personal Greeting (Onyx VSi) 2-28
Voice Prompting Messages
(Onyx VSi) . . . . . . . . . . . .2-37
Verifiable Account Codes
4-8
(i-Series) . . . . . . . . . . . . . . . .2-52
(Onyx VSi) . . . . . . . . . . . . . .2-13
Voice Announce Unit (VAU)
Messages (i-Series) . . . . . . . .2-86
Voice Mail (i-Series) . . . . . . . .2-87
Calling your Mailbox
(i-Series) . . . . . . . . . . . . . . .2-87
Forwarding to Mailbox
(i-Series) . . . . . . . . . . . . . .2-88
Leaving Message (i-Series) . .2-87
Record Key (i-Series) . . . . . . .2-88
Transferring to Mailbox
(i-Series) . . . . . . . . . . . . . .2-88
Voice Mail (Onyx VSi) . . . . . .2-34
Calling your Mailbox
(Onyx VSi) . . . . . . . . . . . .2-35
Forwarding to Mailbox
(Onyx VSi) . . . . . . . . . . . .2-36
Leaving Message (Onyx VSi) 2-35
Message Center (Onyx VSi) . .2-35
Record Key (Onyx VSi) . . . . .2-35
Transferring to Mailbox
(Onyx VSi) . . . . . . . . . . . .2-35
Voice Over (i-Series) . . . . . . . .2-88
Voice Prompting Messages
(i-Series) . . . . . . . . . . . . . . . .2-89
Voice Prompting Messages
(Onyx VSi) . . . . . . . . . . . . . .2-36
Volume Controls (i-Series) . . . .2-90
Volume Controls (Onyx VSi) . .2-38
W
Walking Class of Service
(Onyx VSi) . . . . . . . . . . . . . .2-38
Warning Tone (i-Series) . . . . . .2-43
Z
Zone Paging (i-Series) . . . . . . .2-73
Zone Paging (Onyx VSi) . . . . .2-26
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Other Important Telephone Numbers
Sales: . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer Service: . . . . . . . . . . . . . . . . . . .
Customer Service FAX: . . . . . . . . . . . . . . .
Technical Service: . . . . . . . . . . . . . . . . . . .
Discontinued Product Service: . . . . . . . . . .
Technical Training: . . . . . . . . . . . . . . . . . . .
Emergency Technical Service (After Hours)
(Excludes discontinued products)
.
.
.
.
.
.
.
. . . . . . .203-926-5450
. . . . . . .203-926-5444
. . . . . . .203-926-5454
. . . . . . .203-925-8801
. . . . . . .900-990-2541
. . . . . . .203-926-5430
. . . . . . .203-929-7920
2. Features
NEC America, Inc., Corporate Networks Group
4 Forest Parkway, Shelton, CT 06484
Tel: 800-365-1928 Fax: 203-926-5458
cng.nec.com
3. Specifications / Parts List
4. Index
3/26/01
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NEC America Inc., Corporate Networks Group
4 Forest Parkway, Shelton, CT 06484
TEL: 203-926-5400 FAX: 203-929-0535
cng.nec.com
Part No. 85456DINS02
Issue 1-0
April 2001
Printed in U.S.A. (2106)
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