MTS Motorola A840 International roaming service User guide

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Important Things to Remember
Before you leave, visit mts.ca/coverage for the latest information on the
International Roaming Service, including countries where International
Roaming Service is available, country codes and service pricing. When you
travel, bring the required adaptors for your handset chargers. If your MTS
Mobility SIM card and/or handset are lost or stolen, you must report it
immediately to MTS Customer Service to avoid being held responsible for
fraudulent charges.
Customer service numbers
In Canada:
1 204 225-5687 (CALLMTS)
In North America:
1 800 362-3347*
From Overseas:
(+) 1 204 794-8946*
Email Roaming Support Team:
[email protected]
For information on International Roaming Service:
visit mts.ca/coverage
Screenshot images enhanced to show detail.
* Numbers can be used while roaming overseas but standard international roaming charges will apply. The current rate is
$2.49 CDN per minute. This rate is subject to change without notice. Visit mts.ca/coverage for current rates.
In addition to the standard MTS Allstream Inc., carrying on business as MTS Mobility (“MTS Mobility”) , Mobility
Terms of Service, the following information and conditions apply to the use of the Motorola A840 and International
Roaming Service (“IRS”).
1. Charges – Your local airtime and long distance rate plan, features and promotions are not applicable while roaming
internationally in GSM areas. All international roaming calls will be charged according to the rates set out for the IRS. You are
responsible for all charges and taxes. All billing is in Canadian funds. Rates are subject to change without notice. Visit
mts.ca/coverage for current rates. IRS charges will apply when you access your voicemail to retrieve messages or make
administrative changes. Billing for IRS will appear on your regular MTS Mobility invoice. Charges in GSM countries are currently for
airtime and long distance combined and are the same regardless if the call is in-country or country to country. Some numbers may
have additional charges. IRS is non-discountable and not eligible for corporate discounts. Standard SAF and E911 (Europe
equivalent is 112) charges apply.
2. Activation – Activation of IRS could take up to 24 hours following activation of your handset. You will not be able to use IRS
until activation is completed.
3. Roaming – If you’re near the U.S. border, your call may be picked up by a U.S. cell site and applicable U.S. roaming, airtime
and long distance charges will apply. Dial 611 or (8611) from your handset to determine if you are accessing a Canadian or U.S.
service carrier prior to making or receiving a call. Services, features and functionality are available within MTS Mobility and its
international roaming partners’ coverage area and the technical limitations thereof. Actual coverage may depend upon customer
equipment, antenna placement, topographic and weather conditions. Service, features and functionality may not be available in
all countries. Restricted countries are subject to change without notice.
4. Text Messaging – You will be billed for all text messages sent in GSM mode, whether the message was successfully sent or
not. Both the sender and recipient will be billed for all text messages sent and received in CDMA mode, whether the message
was successfully sent or not. Charges are applicable whether an error message is received or not.
5. Warranty – The performance, quality, or suitability of your handset is subject to the manufacturer’s specifications and
warranty. Contact an authorized MTS dealer for more details.
6. Responsible Use – You warrant normal use of the MTS Mobility SIM Card for the purpose of purchasing IRS from MTS
Mobility in accordance with the terms hereof. You shall be liable for any damage arising as a result of unlawful use of the IRS
and/or the MTS Mobility SIM Card. You shall refrain, and prevent others, from using the MTS Mobility SIM Card and/or the IRS for
any purpose other than that intended by MTS Mobility and all applicable terms and conditions of service, and not use the MTS
Mobility SIM Card, your handset and/or IRS for annoying any person or in such manner as to interfere unreasonably with the use
of the IRS by other customers or any form of harassment or for any purpose contrary to law. You shall not use the MTS Mobility
SIM Card, the handset and/or IRS if your use causes our network or our ability to provide services to others, to be adversely
affected. You must ensure that any handset used with IRS is technically and operationally compatible with MTS Mobility cellular
system and that it complies with the rules and regulations of Industry Canada. You shall abide by all rules and regulations
governing the use of the IRS that may be issued or adopted by MTS Mobility from time to time. To protect the integrity of our
network, under no circumstances will you resell the IRS.
7. Suspension/Termination – MTS Mobility, in its sole discretion, reserves the right to remove IRS over any other cellular
telephone service carrier’s system on a temporary or permanent basis for any reason. MTS Mobility reserves the right to
immediately suspend or terminate your use of the IRS without notice pending investigation of suspicious high usage of the MTS
Mobility SIM Card and/or handset or number cloning of the MTS Mobility SIM Card and/or handset or confirmation of such
activities. MTS Mobility shall be permitted to suspend or terminate IRS without notice where it believes an MTS Mobility SIM Card
has been transferred to another handset or been tampered with. If IRS are no longer purchased by you or provided or available
from MTS Mobility, you will immediately destroy the MTS Mobility SIM card.
8. Theft, Loss, Abuse, Defect or Damage – You must use your best efforts to protect the MTS Mobility SIM Card against loss,
abuse, theft, defect or damage. If the MTS Mobility SIM Card is no longer in your possession due to theft, loss, defect or damage,
or if you suspect abuse of the MTS Mobility SIM Card, it is your responsibility to immediately notify MTS Mobility. You will be
responsible for all charges up to the time of notification to MTS Mobility of such theft, loss, abuse or damage. You are responsible
for replacing your MTS Mobility SIM Card. Replacement MTS Mobility SIM Cards can be purchased from MTS Mobility, only in the
case of lost, stolen or defective SIM Cards. Contact MTS Customer Care for more details.
9. Privacy of Communications – MTS Mobility cannot guarantee that your use of the IRS will be secure or private. It is your
responsibility to ensure that appropriate security measures are in place to control access to your handset and any information that
you may transmit using the IRS. Third parties may intercept, record and monitor your communications over the IRS and it is your
responsibility to protect that communication against such. Information may be collected by other service providers when you use
IRS. MTS Mobility disclaims all responsibility for any interception of private communications or information for any breach of your
security or privacy.
10. Indemnity – You are responsible for and will indemnify MTS Mobility for all damages, losses, expenses and any action, claim
and judgment, which may be made against us by anyone in connection with your use of the IRS or violation of any of the related
terms and conditions of service and/or use.
11. Trademarks – Mobile Browser is a trademark of Bell Mobility Inc. used under license and MTS design mark is a registered
trademark of Manitoba Telecom Services Inc. used under license. All other trademarks are the property of their respective owners.
12. User Content – You acknowledge that MTS Mobility may store your user content on our facilities for the purpose of you
accessing such content, but that if you fail to access such content within a period of time MTS Mobility deems reasonable or if
your IRS terminates, we may delete such content without notice to you.
13. Changes – Any terms and conditions that apply to the IRS, coverage, offers, services, features, specifications and pricing are
subject to change and/or termination at MTS Mobility’s discretion, without notice or liability. Changes will be posted at
mts.ca/coverage.
If you do not agree with the above Terms and Conditions of Service, do not proceed with the activation of your handset and MTS
Mobility SIM Card. If you activate your handset and your MTS Mobility SIM Card and use the IRS, you agree that you are bound
by the above terms and conditions, in addition to the standard MTS Mobility Terms of Service.
Oct 2006
International Roaming Service
Quick Start Guide
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International Roaming Service
The International Roaming Service from MTS Allstream Inc., carrying on
business as MTS Mobility (“MTS Mobility”), allows you to use one phone and
one phone number in many countries around the world. With the Motorola
A840, you can now enjoy the freedom to travel where you want to go while
staying connected to your business, friends and family. Plus, with MTS
Mobility you’ll benefit from simple pricing which will appear on your regular
MTS Mobility invoice.
There are two modes in which your handset may operate: CDMA and GSM.
When you use your handset in North America, it operates in CDMA mode.
The MTS Mobility SIM card allows you to navigate back and forth between the
CDMA and GSM modes.
Call Display, Call Waiting and Message Centre will work while traveling
internationally; however, the availability and functionality of these features
while using International Roaming Service are subject to technical limitations
and may not be accessible at all times.
International Roaming Service Coverage
Before you travel, be sure to visit mts.ca/coverage for a complete list of
countries where International Roaming Service is available and country codes.
When you travel to a country with GSM coverage, you will need to activate
the GSM mode on your handset. Notification will say ‘No CDMA Service’
when the handset is initially powered on.
To do this:
Getting Started
1. Press MENU
Your Motorola A840 handset kit will include an MTS Mobility SIM card,
located in the Motorola A840 box, unless it has already been installed by the
dealer. The MTS Mobility SIM card is used to enable the calls you place and
receive while in GSM mode. To use International Roaming Service, the MTS
Mobility SIM card must be installed in your handset and activated by an MTS
Mobility dealer. Activation charges will appear on your MTS Mobility invoice.
2. Using the scroll key, scroll to SETTINGS and press SELECT
3. Scroll to PHONE MODE and press SELECT
4. Scroll to GSM and press SELECT
that appears. If you remove your MTS Mobility SIM card and insert it into another
GSM handset you may continue to receive GSM roaming services from MTS Mobility,
in which case the charges for calls made from that handset will continue to appear on
your MTS Mobility invoice. However, MTS Mobility is not responsible for any nonMTS Mobility handsets. Activation of the MTS Mobility SIM card could take up to 24
hours following activation of your handset. You will not be able to use International
Roaming Service until activation is complete.
Voicemail Retrieval While Traveling Internationally
While overseas, you will be placing an international call back to your home
province to check your voicemail.
•
Press and hold “0” until the “+” appears
•
Enter “1” and your 10 digit cellular phone number
•
Press “9” to interrupt your greeting
•
When prompted, enter your password
Text Messaging While Traveling Internationally
While overseas in GSM territory, to send a text message to North America:
Installing the SIM Card
When returning to a CDMA country, you will need to set the handset back to
CDMA mode. To do this, repeat steps 1 – 3 above, then scroll to CDMA and
press SELECT.
1. Press the battery door release latch, then pull the cover away from the
handset.
International Dialing Instructions
While overseas in GSM territory, to send a text message to anywhere outside
North America:
To place a local call:
•
Press and hold “0” until the “+” appears
•
Enter the country code, followed by the full international number,
(even if you are sending a text message within the city you are visiting)
2. Hold the SIM card with the gold contacts down and the notched corner at
the upper right.
3. Insert the SIM card into the slot as shown.
•
•
Press and hold “0” until the “+” appears
Enter the country code, followed by the local phone number
To place a long distance call to Canada or the United States:
1
Release
Latch
2
3
•
•
Press and hold “0” until the “+” appears
Press “1” followed by the 10-digit phone number
To place a long distance call to another country
•
•
Features
The Motorola A840 supports voice, text messaging and voicemail only. The
following features are not supported: data, web & mobile browsing services in
CDMA and/or GSM territory, picture messaging, downloadable content,
games, ringers, email and analog mode calling. This handset will not roam in
countries that only have analog coverage or are on the GSM 1900 band.
Press and hold “0” until the “+” appears
Enter the country code followed by the local phone number
CAUTION:
Do not bend or scratch your MTS Mobility SIM card. Avoid exposing your SIM card to
static electricity, water, or dirt. MTS Mobility SIM cards are non-transferable to other
devices of any sort. If you put a non-MTS Mobility SIM card into your Motorola A840,
you will not be able to roam in GSM mode. You may receive a message “Please contact
service provider.” If this occurs, please remove the non-MTS Mobility SIM card and
place the MTS Mobility SIM card back in the handset. Then select ‘Yes’ to the message
•
Press and hold “0” until the “+” appears
•
Enter “1” and the 10 digit phone number
When text messaging in North America CDMA coverage areas, standard rates
apply. Text messaging in CDMA territory, outside of North America, is not
available with the Motorola A840.
Note: Pressing the “+” key automatically dials the international access code
for the country from which you are calling. Where it does not, you will be
required to manually enter one.
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