User manual | Cisco 7841 IP Phone User Guide

CONFERENCE CALLS
CALL PARK

Allows you to place a call on hold in the system so that it can be retrieved
from any phone in your office.


When on a call, press the More soft-key and then the Conference
soft-key or press the
CONFERENCE button. The original call
is placed on hold.
Place a call to add another party. When the party answers, press the
Conference soft-key again to add the new party to the call.
Any Cisco phone user can add up to a maximum of 8 members.
To view the members of the conference call:
 Press the More soft-key.
 Press the Details soft-key.
 Use the Navigation Bar to scroll through the list.


To park a call, press the Park soft-key (You may have to press the
More soft-key to see the Park soft-key)
(Remember the park extension number shown in the display)
To retrieve the call from any phone, dial the park extension.
To retrieve the call from the same phone, press the Resume soft key.
User Guide
CALL HISTORY
To view and/or call the last 150 calls placed, answered or missed for
all lines.
The conference initiator can remove any member:
 Highlight the member you would like to remove.
 Press the Remove soft-key.
JOIN

Cisco 7841 IP Phone

(Calls must be on the same line)
Allows you to join two callers into a conference call.
While one call is on hold and the other call is active:
 Press the
CONFERENCE button.
 Press the line button for the other (held) call. If there are more than
one held call, a list of calls displays.
 The conference begins. The conference is established on the line with
the active call.





Press the APPLICATIONS
button OR press UP on the
Navigation button.
Press 1 for Recent
Scroll through the list of calls. Meaning of icons:
Incoming Calls
Outgoing Calls
Or press the Missed soft key.
Note – You might need to use the EditDial soft-key to add a “9” or “9 1” to
the front of the number before pressing the Call soft key.
FORWARD ALL CALLS
To forward to another extension:
 Press the Forward All soft-key. You will hear two beeps.
 Enter extension number of where you wish to forward your calls. You
will hear a beep and a right arrow will appear in upper-right corner of
display. The LCD will also display the number to which your calls are
being forwarded.
To forward directly to your voicemail:
 Press the Forward All soft-key, then press the
Programmable Feature & Line buttons
Message
Applications
MESSAGE key.
Hold / Resume
To cancel call forwarding:
 Press the Forward All soft-key again.
Conference
Mute
To forward a line other than your first line:
 Press the line you want to forward.
 Press the Forward All soft-key.
 Press the MESSAGE key or dial the number to forward to.
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Contacts
Speaker
Headset
Navigation /Select
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InnovativeS olutionsand R esourcesT rainingM aterial
Transfer
Soft key
Volume
DIALING INSTRUCTIONS
MUTING A CALL
PLACING A CALL ON HOLD
Within your site: New 4-digit extension
Local calls:
9 + telephone number
Long Distance:
9 + 1 + telephone number
International:
9 + 1 + telephone number
Emergencies:
911 or 9 + 911
Ifyou ac c id entally d ial911,pleas e s tay on the line to tellthem notto c ome
to the s ite.
 To mute a call, press the MUTE button (the mute light will turn red
 During a call, press the Hold soft-key or the
HOLD button.
 To resume the call on hold, press the Resume soft-key or press the
SOFT KEYS
These are the 4 keys under the bottom of the display. The feature that
they activate will appear in a tab above them in the display. The available
options will change depending upon the status of your phone.
The  soft key is a “more” button to show additional features.
To return “back” a screen, press the Exit or
soft key.
To be updated later
CHANGING THE LCD CONTRAST or BACKLIGHT
Press the APPLICATIONS
button.
 Choose Preferences  Contrast or Backlight
 Press up or down on the Navigation Button to change the brightness
to be lighter or darker.
 Press Save to set the contrast or backlight OR press Cancel to exit.
CHANGING HANDSET / HEADSET / SPEAKER VOLUME


Press the Up or Down VOLUME button when the hand s et, head s et
or s peakeris in use.
Press the Save soft-key to save volume setting for future calls.
CHANGING THE RINGER VOLUME

CHANGING THE RING TONE



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
While the phone is idle press the Up or Down VOLUME button to
adjust to desired level. The ringer volume is automatically saved.
LINE KEYS (meaning of line key colors)
Yellow = New incoming call
Green = Active call
Red = Active call on a shared line on another phone
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
HOLD button again or press the flashing line key on hold.
After you have placed a call on hold, you can press the New Call softkey to place another call from the same line.
ANSWERING MULTIPLE CALLS
Press the Applications
button.
Choose Preferences  Ringtone
Select a ringtone.
Press the Play soft-key to hear the ringtone.
Press the Set soft-key to apply the ringtone.
Press the Apply soft-key to save.
PLACING A CALL
OVERHEAD PAGING

when activated).
 To disengage mute, press the MUTE button again or lift the handset.
Note – If you are using the mute feature with the speakerphone, lifting
the handset will disengage mute.
 Lift the handset, or

 Press the Speaker
button, or
 Press a Line/Extension button, or
 Press the New Call soft-key below the display or
 Predial a number then press the Call soft-key to place the call.
 To make a second call while on an active call, press the Hold soft-key,
then press the New Call soft-key.
nd
While active on the first call, you will be notified of a 2 call with an amber
light flashing on the line key and the display will show the caller. Each line
can have 2 active calls before a call will go immediately to the mailbox,
plus you can make 2 more outgoing calls.

st
Press the Amber flashing line key. The 1 caller is automatically
placed on hold.
.
To return to the first caller:
 Press the Swap soft-key.
nd
Or complete the call with the 2 caller by pressing the End Call softkey then press the Resume soft-key to return to the first call.
To alternate between calls:
 While the active call is highlighted, press the Hold soft-key, press the
line key to scroll to all calls on that line.
 While the held call is highlighted, press the Resume soft-key (the
active call will automatically be placed on hold)
LAST NUMBER REDIAL


To redial the last called number, press the Redial soft-key
To view calls you dialed other than the last call, press UP on the
Navigation button and scroll through your calls. You can press the
Dial soft-key to dial the highlighted number.
ANSWERING AND ENDING A CALL
(A new incoming call will flash yellow)
Answering a call:
 Lift the handset or
 Press the Speaker
button or
 Press the Answer soft-key key if using a headset
 If a second call comes in while on a call, press the Answer soft-key. A
list of incoming calls will be displayed. Scroll to the call you want to
answer and press the Select soft-key to choose a call to answer. The
first call will automatically be placed on hold.
TRANSFERRING A CALL
 While on a call, press the Transfer soft-key or press the
TRANSFER button. The original caller is placed on hold.
 Dial the extension you want to transfer to.
 Once you hear ringing, either press Transfer soft-key again or, once
the party answers, announce the call and press Transfer soft-key.
 If the second party refuses the call or you wish to toggle between the 2
parties, press the Swap soft-key.
Transferring a caller directly into another voice mailbox:
 Press the Transfer soft-key or press the
TRANSFER button.
 Press the # key
 Enter the 4 digit mailbox number of the destination mailbox.
 Press the Transfer soft-key again.
Ending a call:
 Press the Cancel s oftkey or hang up the handset.
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