Panasonic KX-NCP 500, 1000, KX-TDE 100, 200, 600 IP-PBX User Manual
Below you will find brief information for IP-PBX KX-NCP500, IP-PBX KX-NCP1000, IP-PBX KX-TDE100, IP-PBX KX-TDE200, IP-PBX KX-TDE600. This manual describes the many useful features of the Panasonic Pure IP-PBX, such as easy operation, IP communication, cellular phone features, a built-in call center, and communication assistant (CA). With it, you can make calls, answer calls, transfer calls, hold calls, and split calls. It also offers features such as call waiting, voice messaging, mute, conference calls, and many more.
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User Manual
Pure IP-PBX
Model No.
KX-NCP500/KX-NCP1000
KX-TDE100/KX-TDE200/KX-TDE600
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 6.0000 or later
KX-TDE100/KX-TDE200: PMMPR Software File Version 6.0
000 or later
KX-TDE600: PGMPR Software File Version 6.0
000 or later
Feature Highlights
Feature Highlights
IP Communication
This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300 series with Self Labelling and/or Bluetooth
R
wireless headsets, Panasonic IP Softphones and SIP Extensions.
IP Proprietary
Telephone
IP Softphone
SIP Extension
Consult your dealer
Cellular Phone Features
This PBX supports the use of cellular phones with the PBX. Cellular phones can make and receive calls as if they were registered extensions.
Easy Operation
If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.
ENTER
Navigator Key Jog Dial
Message/Ringer Lamp
1.1 Before Operating the Telephones
Wireless System
This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX with other wired telephones.
1.16 Cellular Phone Features (Page 197)
1.8.12 Using Your PS in Parallel with a Wired
Telephone (Wireless XDP Parallel Mode)
2 User Manual
Built-in Simplified Voice Message
You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone.
Hello, this is 204. Please leave your message.
Feature Highlights
Call Centre
This PBX offers a built-in Call Centre feature called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension.
ICD Group
Customers Queuing
1.6.2 Using Voice Messaging (Built-in Simplified
Voice Message [SVM]) (Page 107)
Communication Assistant (CA)
CA Client users can connect to the PBX without using an external server. CA Client users can make calls by clicking in a phonebook on their
PC, as well as use many other features.
PC
(Client)
1.9 Utilising the Call Centre (Page 149)
CA Call Accounting
This application can calculate call cost estimates and track call activity for calls that are made through the PBX. Installing the CA Call
Accounting web server software allows you to access CA Call Accounting from any PC by using a web client. You can sort and view, print, or export call information with the web client.
PC
(Web Server)
PC
(Client)
PC
(Client) PC
(Client)
Consult your dealer Consult your dealer
In This Manual,
•
The following abbreviations are used:
APT
® Analogue Proprietary Telephone
Display PT
® Proprietary Telephone with a Display
DPT
® Digital Proprietary Telephone
IP-PT
® IP Proprietary Telephone
PS
® Portable Station
PT
® Proprietary Telephone
SIP Extension
® Session Initiation Protocol Extension
SLT
® Single Line Telephone
•
The suffix of each model number (e.g., KX-NCP500NE) is omitted.
•
The illustrations of the PBX are based on the KX-NCP500.
User Manual 3
Feature Highlights
•
The following icons are used frequently.
Hints Conditions
Notice
•
This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be available for SIP Extensions, depending on your telephone type.
•
Under power failure conditions, the connected telephones may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use.
•
Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies over connected networks
NOTES
•
Some optional hardware, software, and features are not available in some countries/areas, or for some
PBX models. Please consult your certified Panasonic dealer for more information.
•
This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.
For detailed information about each feature or setting, consult your dealer.
•
In this manual, several kinds of PTs appear, as follows:
–
IP Proprietary Telephone (IP-PT)
–
Digital Proprietary Telephone (DPT)
–
Analogue Proprietary Telephone (APT)
–
Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs, such as IP-PTs, the available telephone types are clearly indicated.
•
IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending on the network status.
•
The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this manual. To confirm the software version of your PBX, consult your dealer.
•
Product specifications are subject to change without notice.
•
The buttons and operations for the KX-NT400 differ from those for the other PTs. KX-NT400 users should refer to the Operating Instructions of the KX-NT400.
Notes for SIP Extension Users
Before using a SIP Extension, please read the following notes.
a.
The following features are available for SIP Extension users:
–
Making calls
–
Answering calls
–
Holding calls
–
Transferring calls (You cannot go on-hook before the transferred party answers.)
b.
The available operations using feature numbers are limited. Refer to the telephone types displayed at the top left of each operation.
4 User Manual
Feature Highlights c.
A KX-HGT100 user can access some PBX features using the feature numbers. Some features are only available when the firmware of the KX-HGT100 and the MPR software file version of the PBX are upgraded
to their latest versions. Refer to "1.15.1 Operation List". For more details, consult your dealer.
d.
A KX-HGT100 user can store and dial phone numbers in his/her telephone for personal use through
KX-HGT100 programming.
e.
types may vary depending on the type of telephone being used. For example, when you put a call on hold, a specific tone for the SIP Extension may be heard, or no tone may be heard.
f.
Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
g.
The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on the type of telephone being used.
Trademarks
•
The Bluetooth
®
word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under licence.
•
All other trademarks identified herein are the property of their respective owners.
User Manual 5
Safety Notices
Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent damage to property.
The notices are classified as follows, according to the severity of injury or damage:
WARNING
CAUTION
This notice means that misuse could result in death or serious injury.
This notice means that misuse could result in injury or damage to property.
6 User Manual
Important Information
Important Information
SAVE THESE INSTRUCTIONS
WARNING
SAFETY REQUIREMENTS
For All Telephone Equipment
•
The product must only be installed and serviced by qualified service personnel. The product should be used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or modification can cause a fire, electric shock, or damage to the product.
•
Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the performance of the product.
•
Follow all warnings and instructions marked on the product.
•
Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause injury or damage to the product.
•
Products that require a power source should only be connected to the type of electrical power supply specified on the product label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.
•
For safety purposes some products are equipped with an earthed plug. If you do not have an earthed outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.
•
Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be stepped on or tripped on.
•
Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds their rated capacity, they emit large amounts of heat, which could cause a fire.
•
Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock, and may impair the performance of the product.
•
Unplug the product from the wall outlet and contact your dealer in the following cases:
a.
When the power supply cord or plug is damaged or frayed.
b.
If liquid has been spilled into the product.
c.
If the product has been exposed to rain or water.
d.
If the product does not operate according to the operating instructions. Adjust only the controls that are explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.
e.
If the product has been dropped or the cabinet has been damaged.
f.
If product performance deteriorates.
For the PBX
•
If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return the unit to your dealer.
•
Unplug the unit(s) from the AC outlet if the system emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorised Panasonic Factory Service Centre.
•
This unit is equipped with an earthed plug. For safety reasons this plug must only be connected to an earthed outlet that has been installed according to applicable regulations.
•
Do not insert objects of any kind into this product, as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.
User Manual 7
Important Information
[For KX-NCP Series PBX Users Only]
•
Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.
[For KX-TDE Series PBX Users Only]
•
Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations.
CAUTION
SAFETY REQUIREMENTS
For All Telephone Equipment
•
The product should be kept free of dust, moisture, high temperature (more than 40 °C), and vibration, and should not be exposed to direct sunlight.
•
Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean with abrasive powders or with chemical agents such as benzine or thinner. Do not use liquid cleaners or aerosol cleaners.
For the PBX
•
When relocating the equipment, first disconnect the telecom connection before disconnecting the power connection. When the unit is installed in the new location, reconnect the power first, and then reconnect the telecom connection.
•
The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near the equipment and is easily accessible.
•
Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.
•
When this product is no longer in use, make sure to detach it from the rack (for KX-NCP series PBXs)/wall
(for KX-TDE series PBXs).
•
To protect this unit from static electricity, do not touch any external connectors of the unit.
SECURITY REQUIREMENTS
In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do so may result in:
•
Loss, leakage, falsification or theft of user information.
•
Illegal use of the PBX by a third party.
•
Interference or suspension of service caused by a third party.
What is User Information?
User Information is defined as:
1.
Information stored on the SD Memory Card:
Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal
Identification Numbers (PINs), etc.
2.
Information sent from the PBX to a PC or other external device:
Phone call data (including telephone numbers of outside parties), call charge data, etc.
Requirements
8 User Manual
Important Information
1.
The SD Memory Card contains software for all the processes of the PBX and all customer data. It can be easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorised access to prevent data leakage.
2.
Always make backups of data stored on the SD Memory Card. For details, consult your dealer.
3.
To prevent illegal access from the Internet, activate a Firewall.
4.
To avoid unauthorised access and possible abuse of the PBX, we strongly recommend:
a.
Keeping the password secret.
b.
Selecting a complex, random password that cannot be easily guessed.
c.
Changing your password regularly.
5.
Perform the following when sending the PBX for repair or handing it over to a third party.
a.
Make a backup of data stored on the SD Memory Card.
b.
Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.
6.
To prevent data leakage, render the SD Memory Card physically unusable before disposal.
7.
When user information is sent from the PBX to a PC or other external device, the confidentiality of that information becomes the responsibility of the customer. Before disposing of the PC or other external device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically unusable.
Notice
SAFETY REQUIREMENTS
For All Telephone Equipment
•
Read and understand all instructions.
For the PBX
•
Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.
•
If you are having problems making calls to outside destinations, follow this procedure to test the outside lines:
1.
Disconnect the PBX from all outside lines.
2.
Connect known working single line telephones (SLTs) to those outside lines.
3.
Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.
Notes
SAFETY REQUIREMENTS
For All Telephone Equipment
•
Never attempt to insert wires, pins, etc. into the vents or holes of the product.
User Manual 9
Important Safety Instructions
Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:
•
Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.
•
Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from lightning.
•
Do not use a telephone in the vicinity of a gas leak to report the leak.
[For KX-NCP Series PBX Users Only]
Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation instructions:
a.
Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature
(Tma) specified by the manufacturer.
b.
Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (e.g., use of power strips).
SAVE THESE INSTRUCTIONS
10 User Manual
Attention
Attention
•
When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
•
For users of PC Phone (Free Licence Version) shipped with KX-DT301/KX-T7601 USB Module:
All features of the PC Phone software are available for 90 days from the date of installation.
After this period expires, the following buttons on the Operation Screen will become unavailable:
–
Recording
–
TAM
–
Voice Memo
–
Text Memo
–
Speed
To continue using any of the corresponding features after the trial period, please purchase KX-TDA0350
(PC Phone, 5 licences).
For users in the European Union only
Information for Users on Collection and Disposal of Old Equipment and used Batteries
These symbols on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste.
For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the
Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling.
For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items.
Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.
Information on Disposal in other Countries outside the European Union
These symbols are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.
Note for the battery symbol (bottom two symbol examples):
This symbol might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved.
For users in New Zealand only
•
This equipment shall not be set to make automatic calls to the Telecom ’111’ Emergency Service.
•
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance
User Manual 11
Attention
that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
•
APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER
CARRIERS FOR TOLL CALLS
When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero + area code should either be removed when calling back local numbers, or check with your toll carrier that a charge will not be levied.
•
All persons using this device for recording telephone conversations shall comply with New Zealand law.
This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is used, and what is disclosed to any other party.
12 User Manual
Table of Contents
Table of Contents
1.3.5
1.3.6
1.4
1.4.1
1.4.2
1.4.3
1.4.4
1.4.5
1.4.6
1.4.7
1.4.8
1.5
1.5.1
1.6
1.6.1
1.6.2
1.6.3
1.6.4
1.7
1.7.1
1.7.2
1.7.3
1.8
1.8.1
1.8.2
1.8.3
1.1
1.1.1
1.2
1.2.1
1.2.2
1.2.3
1.2.4
1.2.5
1.2.6
1.2.7
1.2.8
1.2.9
1.3
1.3.1
1.3.2
1.3.3
1.3.4
1.8.4
Alternating the Calling Method (Alternate Calling—Ring/Voice) ....................................50
To Access Another Party Directly from Outside (Direct Inward System Access
Setting Your Telephone from Another Extension or through DISA (Remote
Answering a Call Ringing at Another Telephone (Call Pickup) ......................................58
Answering a Call via an External Speaker (Trunk Answer From Any Station
Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) ....................63
Letting Other People Listen to the Conversation (Off-hook Monitor) .............................92
Primary Directory Number (PDN)/Secondary Directory Number (SDN)
Using Voice Messaging (Built-in Simplified Voice Message [SVM]) ............................107
Showing a Message on the Caller’s Telephone Display (Absent Message) ................118
Preventing Other People from Using Your Telephone (Extension Dial Lock) ..............120
Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper
Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/
User Manual 13
Table of Contents
1.8.5
1.8.6
1.8.7
Preventing Your Telephone Number Being Displayed on the Caller’s Telephone
Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line
Preventing Other People from Joining Your Conversation (Executive Busy Override
Protecting Your Line against Notification Tones (Data Line Security) ..........................144
1.8.8
1.8.9
1.8.10
1.8.11
Setting the Parallelled Telephone to Ring (Parallelled Telephone) ..............................146
1.8.12
Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel
1.8.13
Clearing Features Set at Your Extension (Extension Feature Clear) ...........................148
1.9
1.9.1
1.9.2
Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) .....................149
Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming
1.9.3
1.10
1.10.1
1.10.2
1.10.3
1.10.4
1.10.5
1.11
1.11.1
Using the Telephones in a Hotel-type Environment (Hospitality Features) ..................168
1.11.2
Recording Information Using Preprogrammed Messages (Printing Message) ............175
1.12
1.12.1
1.12.2
1.13
1.13.1
1.13.2
1.13.3
Accessing System Features (System Feature Access) ...............................................190
1.14
1.14.1
1.15
1.15.1
1.15.2
1.15.3
Displaying Your Telephone Number on the Called Party’s Telephone ........................196
1.16
1.16.1
2.1
2.1.1
2.1.2
2.1.3
2.1.4
2.1.5
2.1.6
2.1.7
Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) .....................210
Releasing Network Direct Station Selection (NDSS) Monitor ......................................211
3 Customising Your Phone & System ...................................................213
3.1
Customising Your Phone (Personal Programming) ..................................................214
14 User Manual
Table of Contents
3.1.1
3.1.2
3.1.3
3.2
3.2.1
3.2.2
3.3
3.3.1
3.3.2
Customising Your System (System Programming) ...................................................234
4.4.2
4.4.3
4.4.4
4.4.5
4.4.6
4.4.7
4.4.8
4.4.9
4.1
4.1.1
4.2
4.2.1
4.3
4.3.1
4.4
4.4.1
KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx ...............................262
KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx ...............................263
KX-NCP500/KX-NCP1000 PBMPR Software File Version 5.0xxx ...............................264
KX-NCP500/KX-NCP1000 PBMPR Software File Version 6.0xxx ...............................265
KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx .................................266
KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx .................................267
KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx .................................268
KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx .................................269
KX-TDE100/KX-TDE200 PMMPR Software File Version 6.0xxx .................................270
4.4.10
4.4.11
4.4.12
4.4.13
User Manual 15
Table of Contents
16 User Manual
Section 1
Operation
This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.
User Manual 17
1.1.1 Before Operating the Telephones
1.1 Before Operating the Telephones
1.1.1 Before Operating the Telephones
What Kind of Telephone Can Be Used?
You can use the following types of telephone with this PBX:
•
Panasonic IP Proprietary Telephone (IP-PT)
(e.g., KX-NT346 or KX-NT366)
•
SIP Extension
(e.g., KX-HGT100)
•
Panasonic Proprietary Telephone (PT)
(e.g., KX-T7636 or KX-DT346)
•
Panasonic Portable Station (PS)
(e.g., KX-WT125 or KX-TD7690)
•
Single Line Telephone (SLT)
(e.g., rotary pulse telephone)
Which features are available depend on the type of telephone being used. If you are using a Panasonic proprietary telephone with a special feature button such as
REDIAL
or a display (Display PT) or both, you can follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., KX-NT346 or KX-T7636), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone.
•
If you use a Panasonic proprietary telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to
"3.1.3 Customising the Buttons".
Registration for your Portable Station (PS)/SIP Extension
Your PS/SIP Extension must be registered with the PBX and assigned an extension number before initial use, through system programming. To confirm the extension number of your PS, refer to "Your extension
for your SIP Extension.
Feature Numbers
To use certain features, you need to enter specified feature numbers (and an additional parameter, if required).
There are two types of feature numbers as follows:
•
Flexible feature number
•
Fixed feature number
Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations.
A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed
the feature number. Write the new number in "4.2.1 Feature Number Table" (Appendix).
18 User Manual
1.1.1 Before Operating the Telephones
Notice
The default value of a flexible feature number may vary depending on country/area.
If you use a single line telephone which does not have the " " or "#" keys;
it is not possible to access features that have " " or "#" in their feature numbers.
Tone
Display
In this manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can
operate features or make calls using the display message. Refer to "1.13 Using a Display Proprietary
Notice
In this manual, the display messages are described in English.
Your Extension Number
If you use a Panasonic display proprietary telephone, you can check your own extension number on the display.
Press the TRANSFER button or Soft (S1) button while on-hook.
Using a Navigator Key/Jog Dial/Volume Key
The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction.
The contrast or the volume level and the items will change as follows:
Navigator Key Jog Dial Volume Key
Up
(Level increases)
Left
(anti-clockwise)
Right
(clockwise)
Up
(Level increases)
Left
ENTER
Right
Level decreases Level increases
Down
(Level decreases)
Down
(Level decreases)
Examples
The displays and the illustrations shown as examples are from a telephone connected to the KX-NCP500.
User Manual 19
1.1.1 Before Operating the Telephones
Restrictions
Some features may be restricted at your extension depending on system programming and the type of telephone being used.
Icon Descriptions
The following icons show you the feature availability, notes and action to use the features.
This feature cannot be used with a single line telephone.
See "Programming" for Related
Programming if necessary.
8
0
(CO)
OR
/
OR
9 outside line group no.
Seize an outside line (One of the following).
•
Press the CO button.
•
Dial automatic line access number 0/9.
•
Dial outside line group access number and outside line group number.
Press the Call button on the
Doorphone.
Off-hook (One of the following).
•
Lift the handset.
•
Press the SP-PHONE button.
•
Press the MONITOR button.
(To start talking, lift the handset.)
•
Press TALK button.
Press the hookswitch lightly.
On-hook (One of the following).
•
Hang up.
•
Press the SP-PHONE button.
•
Press the MONITOR button.
•
Press CANCEL button.
Press the corresponding feature button on the proprietary telephone.
Talk.
desired no.
extension no.
Enter the required number.
<Example>
account code
Enter the account code.
Dial an extension number.
outside phone no.
You will hear a busy, confirmation, dial, ring or ringback tone.
B. Tone: Busy Tone
C. Tone: Confirmation Tone
D. Tone: Dial Tone
R. Tone: Ring Tone
R. B. Tone: Ringback Tone
Dial outside phone number.
phone no.
Dial the telephone number.
dial key
Press any dial key (0–9, , #).
HOLD
Press the HOLD button on your SIP
Extension.
20 User Manual
1.1.1 Before Operating the Telephones
When You Use a Panasonic Proprietary Telephone
If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.
Buttons on the PT
Flexible Buttons:
Used to make or receive an outside call (CO button), or as a feature button.
Button assignment is required.
for details.
SP-PHONE:
Used for hands-free operation.
SP-PHONE
User Manual 21
1.1.1 Before Operating the Telephones
AUTO DIAL/STORE:
Used for System/Personal
Speed Dialling or storing programme changes.
PAUSE
PAUSE:
Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone.
AUTO DIAL
STORE
REDIAL
REDIAL:
Used to redial the last dialled number.
MESSAGE:
Used to leave a message waiting indication or call back the party who left the message waiting indication.
MESSAGE
22 User Manual
INTERCOM
INTERCOM:
Used to make or receive intercom calls.
1.1.1 Before Operating the Telephones
Soft Buttons:
Used to select the item displayed on the bottom of the display.
INT’
MONITOR
MONITOR:
Used for hands-free dialling.
You can monitor the party’s voice in hands-free mode.
AUTO ANS
MUTE
AUTO ANS (Auto Answer)/
MUTE:
Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.
User Manual 23
1.1.1 Before Operating the Telephones
TRANSFER:
Used to transfer a call to another party.
TRANSFER
HOLD
HOLD:
Used to place a call on hold.
FLASH/
RECALL
FLASH/RECALL:
Used to disconnect the current call and make another call without hanging up.
This button also functions as a
CANCEL button while on-hook.
CONF
CONF (Conference):
Used to establish a multiple party conversation.
24 User Manual
VOICE CALL
MUTE
VOICE CALL/MUTE:
Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation.
FWD/DND
1.1.1 Before Operating the Telephones
Call Forwarding (FWD)/Do Not
Disturb (DND):
Used to perform Call Forwarding
(FWD) or Do Not Disturb (DND).
PROGRAM
PROGRAM:
Used to enter and exit the
Programming mode.
ANSWER
ANSWER:
Used to answer an incoming call.
PROG.
User Manual 25
1.1.1 Before Operating the Telephones
RELEASE
RELEASE:
Used to disconnect the line.
Navigator Key/Jog Dial/Volume
Key:
Used to adjust the volume and the display contrast or select desired items.
(PF)
SELECT
VOL
Programmable Feature
(PF):
Located on the upper part of the
Flexible button array or on the
DSS Console.
Assigns the desired button and used to access the stored feature. Mostly used as a
One-touch Dialling button.
(Only the "F and number" may be shown on some telephones.)
SELECT:
Used to select the displayed item or to call the displayed phone number.
ENTER:
Used to confirm the selected item.
NEXT PAGE:
Used to switch the page for the
Self Labelling feature.
(KX-NT366 only)
MODE
SHIFT
MODE:
Used to shift the display to access various features.
SHIFT:
Used to access the second level of Soft button features.
CANCEL:
Used to cancel the selected item.
26 User Manual
1.1.1 Before Operating the Telephones
Customised Buttons
If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an
"Account" button. To customise, refer to "3.1.3 Customising the Buttons".
Button Feature
Loop-CO (L-CO)
Group-CO (G-CO)
Single-CO (S-CO)
Direct Station Selection
(DSS)
One-touch Dialling
Incoming Call Distribution
Group (ICD Group)
Message
Used to access an idle outside line for making outside calls.
Incoming outside calls from any outside line arrive at this button.
Used to access an idle outside line in a specified outside line group for making outside calls.
Incoming calls from outside lines in the assigned outside line group arrive at this button.
Used to access a specified outside line for making or receiving outside calls.
Used to access an extension with one touch.
It is also possible to be changed to the other feature button.
Used to access a desired party or system feature with one touch.
Used to access a specified incoming call distribution group for making or receiving calls.
Used to leave a message waiting indication or call back the party who left the message waiting indication.
Message for Another
Extension
Call Forwarding (FWD)/Do
Not Disturb (DND)—Both calls
FWD/DND—Outside calls
FWD/DND—Intercom calls
Group FWD—Both calls
Group FWD—Outside calls
Used to have a Message button for another extension.
Used to forward all calls to a specified destination or refuse.
Used to forward outside calls to a specified destination or refuse.
Used to forward intercom calls to a specified destination or refuse.
Used to forward all the calls to your group to a specified destination.
Used to forward the outside calls to your group to a specified destination.
Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.
Account Used to enter an account code.
Conference
Terminate
External Feature Access
(EFA)
Call Charge Reference
Call Park
Call Park (Automatic Park
Zone)
Call Log
Used to establish a multiple party conversation.
Used to disconnect the current call and make another call without hanging up.
Used to access special features offered by a host PBX or a telephone company.
Used to check the total call charge for your own extension.
Used to park or retrieve a call in a preset parking zone.
Used to park a call in an idle parking zone automatically.
Used to show the incoming call information.
User Manual 27
1.1.1 Before Operating the Telephones
Button Feature
Call Log for ICD Group
Log-in/Log-out Used to switch between the log-in and log-out mode.
Log-in/Log-out of a specified group
Used to have a Log-in/Log-out button for another incoming call distribution group.
Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.
Hurry-up
Wrap-up
Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.
Used to switch the wrap-up status, Ready and Not Ready mode.
System Alarm
Time Service (Day/Night/
Lunch/Break)
Answer
Used to have a Call Log button for incoming call distribution group.
Used to confirm a PBX error.
Used to switch the time service mode.
Release
Toll Restriction/Call Barring
Used to answer an incoming call.
Used to disconnect the line during or after a conversation or to complete a Call Transfer.
Used to change the toll restriction/call barring level of other extension users temporarily.
Used to access an ISDN service.
ISDN Service
Calling Line Identification
Restriction (CLIR)
Connected Line Identification
Restriction (COLR)
ISDN-Hold
Headset
Time Service Switching Mode
(Automatic/Manual)
Two-way Record
Used to switch between the CLIP and CLIR services.
Used to switch between the COLP and COLR services.
Used to transfer a call using telephone company.
Used to talk using the headset.
Used to switch the time service mode, Automatic or Manual.
Used to record a conversation into your own mailbox.
Two-way Transfer
One-touch Two-way Transfer
Live Call Screening (LCS)
Voice Mail Transfer
Network Direct Station
Selection (NDSS)
CTI
Check-in
Check-out
Used to record a conversation into the mailbox of a specific extension.
Used to record a conversation into the mailbox of a specific extension with one touch.
Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.
Used to transfer a call to the mailbox of a specified extension. Also used to access some voice mail features with one touch.
Used to access an extension connected to other PBXs in the network with one touch.
Used to access CTI features.
Used to switch the room status of extensions from Check-out to Check-in.
Used to switch the room status of extensions from Check-in to Check-out.
28 User Manual
1.1.1 Before Operating the Telephones
Button
Cleaned-up
Primary Directory Number
(PDN)
Secondary Directory Number
(SDN)
Feature
Used to switch the room status of extensions between Ready and Not
Ready.
Used to make and receive both outside and intercom calls.
Used to show the current status of another extension, call the extension, and pick up or transfer calls to it.
How to Follow the Steps
An example of system operation is shown below.
Calling Another Extension
To call an extension (Intercom Call)
Feature title
Off-hook.
extension no.
OR
(DSS)
Dial extension number or press DSS.
Talk.
The DSS button light shows the current status as follows:
Off: The extension is idle.
Red on: Your or another extension is using the line.
Operation steps
The description of the icons are explained on
"Icon Descriptions".
Conditions
To call using a directory, refer to "1.13.2 Using the Directories".
For quick operation
If you are an operator or dial some extensions frequently, DSS buttons are useful.
Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the SP-
PHONE button.
Hints
Customising Your Phone
3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
3.1.3 Customising the Buttons
Create or edit a Direct Station Selection (DSS) button.
Programming References: The related or required programming is noted.
User Manual 29
1.1.1 Before Operating the Telephones
Connection Example
This diagram shows you a connection example.
Telephone Company
Remote PC
PBX
Private
IP Network
WAN
Router
ITSP
*
1
Network
DCE *
2
(e.g., ADSL
Modem)
PC
PC
Printer
External Sensor/
External Relay Device
Doorphone & Door Opener
External Music Source
Pager/
Speaker
Amplifier
IP-PT
SLT IP Softphone, CA
* 3
Client PC
Fax Machine
APT DSS Console
SIP Extension
Wireless Phone
ISDN Telephone
PS CS
Voice Processing
System
DPT DSS Console
USB
KX-T7636/
KX-T7633
PC
KX-DT346/
KX-DT343
USB
PC
IP-CS PS
CTI Server
PC
PC
KX-T7600 KX-T7600
KX-DT300 KX-DT300
*1
*2
*3
ITSP: Internet Telephony Service Provider
DCE: Data Circuit Terminating Equipment
CA: Communication Assistant
30 User Manual
1.2.1 Basic Calling
1.2 Making Calls
1.2.1 Basic Calling
–
–
–
–
Making a Call to a Private Network (TIE Line Access)
Using an Account Code (Account Code Entry)
Calling Another Extension
To call an extension (Intercom Call)
Off-hook.
extension no.
OR
(DSS)
OR
*
(SDN)
Dial extension number, or press DSS or SDN.
Talk.
•
The DSS button light shows the current status as follows:
Off: The extension is idle.
Red on: Your or another extension is using the line.
•
* You have to press the SDN button once or twice depending on the mode of the SDN button.
For details, refer to "1.5.1 Primary Directory Number (PDN)/Secondary Directory Number
•
To call using a directory, refer to "1.13.2 Using the Directories".
•
For quick operation
If you are an operator or dial some extensions frequently, DSS buttons are useful.
•
Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the
SP-PHONE button.
Customising Your Phone
•
3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select
the seized line when going off-hook.
•
Create or edit a Direct Station Selection (DSS) button.
User Manual 31
1.2.1 Basic Calling
To call an operator (Operator Call)
You can call an extension or a group assigned as the operator.
PT/SLT/PS/SIP Extn.
Off-hook.
9
OR
0
Enter 9 or 0.
•
The operator call number (default) varies depending on country/area.
Calling an Outside Party
You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX.
Select one of the following methods:
To select an idle outside line automatically (Automatic Line Access)
PT/SLT/PS /SIP Extn.
Off-hook.
0
(L-CO)
OR
/
9
Press L-CO or enter automatic
line access number.
outside phone no.
Dial outside phone
number.
Talk.
•
The automatic line access number (default) varies depending on country/area.
To select an idle outside line in the specified outside line group automatically (Outside Line
Group Access)
Off-hook.
8
(G-CO)
OR outside line group no.
Press G-CO or enter outside line
group access number and then
outside line group number (2 digits).
outside phone no.
Dial outside phone
number.
Talk.
32 User Manual
1.2.1 Basic Calling
To select the specified outside line
Off-hook.
(S-CO)
Press S-CO.
outside phone no.
Dial outside phone
number.
Talk.
•
Each of the S-CO button or G-CO button light shows the current status as follows:
Off: The line is idle.
Red on: The line is in use.
•
You may be restricted from making a call to the specified outside party. To make a call, refer
to "1.2.7 Calling without Restrictions".
•
To confirm number before dialling, you can enter a phone number and confirm it on the display and then go off-hook. (Predialling)
•
Call Charge Reference
You can confirm your total call charges by pressing the Call Charge Reference button.
•
To make a call to another party without going on-hook, press the FLASH/RECALL button.
It will re-access the outside line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/off-hook.
•
Hands-free Operation
You can make an outside call and have a conversation in hands-free mode using the
SP-PHONE button.
Customising Your Phone
•
3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select
the seized line when going off-hook.
•
Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (S-CO) button, a Terminate button or a Call Charge Reference button.
Making a Call to a Private Network (TIE Line Access)
You can access extensions connected to other PBXs in a private network.
To call
PT/SLT/PS /SIP Extn.
7 extension no.
*
OR private phone no.
*
Off-hook.
Talk.
Dial extension number or enter 7 and then dial private phone number.
User Manual 33
1.2.1 Basic Calling
•
* Which type of telephone number must be entered depends on the settings of your PBX.
To call with one touch
Off-hook.
(NDSS)
Press NDSS.
Talk.
•
To start monitoring another PBX extension after customising an NDSS button, go off-hook, press the NDSS button, and go on-hook.
The NDSS button light will show the current status as follows:
Off: The extension is idle.
Red on: The extension is busy.
Customising Your Phone
•
Create or edit a Network Direct Station Selection (NDSS) button.
Using an Account Code (Account Code Entry)
You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration.
PT/SLT/PS
/SIP Extn.
Off-hook.
(Account)
OR
4 9
Press Account or enter 49.
outside
phone no.
Dial outside
phone number.
Seize outside line before entering outside phone number.
account code
Enter account code
(max. 10 digits).
Enter #.
*
D.Tone
34 User Manual
1.2.1 Basic Calling
•
* SIP phone users will not hear the D. Tone.
•
A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up.
•
Account codes may use the digits "0" through "9".
•
Depending on the settings of your PBX, you may be required to enter an account code to make an outside call.
•
If you enter the wrong code, press the " " key and re-enter the account code.
•
For your convenience, you can store the code with the phone number in the memory (e.g.,
Speed Dialling).
Customising Your Phone
•
Create or edit an Account button.
User Manual 35
1.2.2 Easy Dialling
1.2.2 Easy Dialling
–
–
–
–
This is convenient for frequently dialled phone numbers.
–
With a One-touch Button (One-touch Dialling)
Using Numbers Stored at Your Extension (Personal Speed Dialling)
Using Numbers Stored in the PBX (System Speed Dialling)
To a Preset Number by Going Off-hook (Hot Line)
Using a Preprogrammed Number (Quick Dialling)
With a One-touch Button (One-touch Dialling)
You can store a phone number into the flexible button for one-touch operation.
PT/PS
Off-hook.
(One-touch
Dialling)
Press One-touch
Dialling.
Customising Your Phone
•
Create or edit a One-touch Dialling button, store the desired phone number or feature number.
Using Numbers Stored at Your Extension (Personal Speed Dialling)
You can store up to 100 numbers at your extension for your personal use.
This feature is also known as Station Speed Dialling.
To store a phone number
PT/SLT/SIP Extn.
Off-hook.
3
Enter 30.
0 personal speed dialling no.
Enter personal speed
dialling number
(2 digits).
desired phone no.
Enter desired
phone number
(max. 32 digits).
Enter #.
Enter outside line access number before outside phone number.
C.Tone
On-hook.
36 User Manual
To dial
PT/SLT/SIP Extn.
AUTO DIAL
STORE
OR personal speed dialling no.
Off-hook.
Press AUTO DIAL or enter .
Enter .
Dial personal speed
dialling number (2 digits).
•
To call using a directory, refer to "1.13.2 Using the Directories".
Using Numbers Stored in the PBX (System Speed Dialling)
You can make calls using speed dialling numbers stored in the PBX.
PT/SLT/PS/SIP Extn.
AUTO DIAL
STORE
OR system speed dialling no.
Off-hook.
Press AUTO DIAL or enter .
Dial system speed
dialling number (3 digits).
•
To call using a directory, refer to "1.13.2 Using the Directories".
1.2.2 Easy Dialling
User Manual 37
1.2.2 Easy Dialling
To a Preset Number by Going Off-hook (Hot Line)
You can make an outside call simply by going off-hook if you have preprogrammed your phone.
This feature is also known as Pickup Dialling.
To store a phone number
PT/SLT/PS
Off-hook.
7
Enter 740.
4 0 2
Enter 2.
desired
phone no.
Enter desired
phone number
(max. 32 digits).
Enter #.
Enter outside line access number before outside phone number.
C.Tone
On-hook.
To set/cancel
PT/SLT/PS
Off-hook.
7 4 0
Enter 740.
1
OR
0
Set
Cancel
Enter 1 to set or 0 to cancel.
C.Tone
On-hook.
To dial
PT/SLT/PS
Off-hook.
•
To call another party, dial the desired party’s phone number before the preprogrammed number is dialled.
•
You should assign the intercom line as the seized line when going off-hook. (Preferred Line
Assignment—Outgoing)
•
It is possible to increase the delay before Hot Line is activated through system programming.
This can be useful if you require more time after going off-hook to dial another telephone number or extension number.
Customising Your Phone
•
3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
38 User Manual
Using a Preprogrammed Number (Quick Dialling)
You can make a call simply by pressing the preprogrammed number for quick dialling.
1.2.2 Easy Dialling
Off-hook.
quick dialling no.
Dial quick dialling
number (max. 8 digits).
•
This is a useful feature for hotels.
For example, to dial Room Service, dial the digit "3", not the full extension number.
User Manual 39
1.2.3 Redial
1.2.3 Redial
This is convenient when calling the same outside party again.
–
Redialling the Last Number You Dialled (Last Number Redial)
Redialling the Last Number You Dialled (Last Number Redial)
PT/SLT/PS/SIP Extn.
REDIAL
OR
Off-hook.
Press REDIAL or enter #.
•
Up to 32 digits can be stored and redialled.
•
After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry.
•
Automatic Redial
To redial automatically, press the SP-PHONE button and then the REDIAL button, or press the REDIAL button directly. It will keep trying the busy number until the called party answers or until a specified timeout.
You can perform other tasks during dialling. To cancel, press the FLASH/RECALL button.
Some outside lines may not support this feature.
This feature is not available for the KX-T7665 and PS.
40 User Manual
1.2.4 When the Dialled Line is Busy or There is No Answer
1.2.4 When the Dialled Line is Busy or There is No Answer
–
–
–
–
–
–
–
Reserving a Busy Line (Automatic Callback Busy)
Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS])
Sending a Call Waiting Notification (Call Waiting)
Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message
Joining an Existing Call (Executive Busy Override)
Monitoring Another Extension (Call Monitor)
To an Extension Refusing the Call (DND Override)
Reserving a Busy Line (Automatic Callback Busy)
You can set the telephone to receive callback ringing:
• when a dialled extension becomes idle.
• when your desired outside line that is in use by another extension becomes idle.
You cannot set Automatic Callback Busy for a busy party outside of the PBX.
When you answer the callback ringing:
•
For an outside call: The line is seized.
•
For an intercom call: The called extension starts ringing automatically.
To set (for both extension and outside line)
PT/SLT/PS
While hearing a busy tone
6
Enter 6.
C.Tone
On-hook.
To answer the callback ringing from an idle extension
PT/SLT/PS
While hearing a callback ringing
Off-hook.
R.B.Tone
Talk.
User Manual 41
1.2.4 When the Dialled Line is Busy or There is No Answer
To answer the callback ringing from an idle outside line
PT/SLT/PS
While hearing a callback ringing
outside phone no.
Off-hook.
Dial outside phone
number.
Talk.
•
If you do not answer the callback ringing within 10 seconds, this feature will be cancelled.
To cancel callback ringing (Automatic Callback Busy Cancel)
PT/SLT/PS
Off-hook.
4 6
Enter 46.
C.Tone
On-hook.
Setting Callback on an ISDN Line (Completion of Calls to Busy
Subscriber [CCBS])
You can set the telephone to receive callback ringing when a busy called party on an ISDN line becomes free.
When you answer the callback ringing, the called party’s telephone number is automatically dialled.
PT/SLT/PS
While hearing a busy tone
6
C.Tone
Enter 6.
On-hook.
42 User Manual
To answer while hearing a callback ringing
PT/SLT/PS
1.2.4 When the Dialled Line is Busy or There is No Answer
Off-hook.
To cancel (CCBS Cancel)
PT/SLT/PS
Off-hook.
4 6
Enter 46.
C.Tone
On-hook.
•
If you do not answer within a specified time period, this feature will be cancelled.
•
Availability of this feature depends on the ISDN service of your telephone company.
Sending a Call Waiting Notification (Call Waiting)
You can inform the called party that your call is waiting.
This feature is also known as Busy Station Signalling (BSS).
PT/SLT/PS
While hearing a busy tone
1
Enter 1.
•
Depending on the type of the other party’s telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset.
Refer to "1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/
•
Depending on system programming and the called extension’s setting, a call waiting tone may be sent automatically without performing the operation above. For details, refer to
"Automatic Call Waiting" in "3.1.2 Settings on the Programming Mode".
User Manual 43
1.2.4 When the Dialled Line is Busy or There is No Answer
Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting)
For an extension leaving a message waiting indication
When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.
For an extension receiving a message waiting indication
As a message receiver, the Message button light or Message/Ringer
Lamp lets you know that a call has been received. If you receive notification, you can call the caller back by a simple operation.
Note
For an extension receiving a message waiting indication, this feature is not available for SIP extensions (except the
KX-HGT100). For KX-HGT100 users, refer to the Quick Reference
Guide of the KX-HGT100 for instructions.
For an extension leaving a message waiting indication
To leave a message waiting indication
PT/SLT/PS
When the called extension is busy or does not answer
MESSAGE
OR
4
Press MESSAGE or enter 4.
C.Tone
On-hook.
To leave/cancel a message waiting indication
Off-hook.
7 0
Enter 70.
1
OR
0
Leave
Cancel
Enter 1 to leave or 0 to cancel.
desired extension no.
Enter desired
extension number.
C.Tone
On-hook.
44 User Manual
1.2.4 When the Dialled Line is Busy or There is No Answer
For an extension receiving a message waiting indication
To check the left message and call back
PT/PS
While on-hook
MESSAGE
Press MESSAGE until the desired extension appears.
Off-hook.
To call back
PT/SLT/PS/KX-HGT100
7
MESSAGE
0
OR
Talk.
2
Off-hook.
Press MESSAGE or enter 70 and then 2.
To clear message waiting indications left on your extension
PT/SLT/PS/KX-HGT100
Off-hook.
7
Enter 70.
0
0
Enter 0.
Talk.
your extension no.
Dial your
extension number.
C.Tone
On-hook.
•
The Message button light or Message/Ringer Lamp shows the current status as follows:
Off: No message
Red on: You have a message.
•
The display shows the messages starting with the most recent call.
•
At a called extension, the MESSAGE button allows you to clear message waiting indications if you do not want to call the callers back. To clear, press the MESSAGE button and then press the soft button.
•
On your PT, you can establish one or more Message for Another Extension buttons. These buttons can accept the message waiting notification of other extensions or various incoming call distribution groups.
In other words, you can monitor the message waiting notifications of other telephones.
•
A single line telephone extension user will receive a special dial tone as message waiting notification when going off-hook.
•
The message waiting lamp of a single line telephone can also let you know that you have a message in the same way as the Message button.
User Manual 45
1.2.4 When the Dialled Line is Busy or There is No Answer
Customising Your Phone
•
Create or edit a Message button or Message for Another Extension button.
Joining an Existing Call (Executive Busy Override)
The preprogrammed extension can call someone who is busy on the telephone and establish a three-party conversation. After pressing a DSS button, you can check the caller information of the call to another extension on the display before establishing a three-party conversation.
To join an intercom call
PT/SLT/PS
Party joining the call
Off-hook.
(DSS)
A busy tone is heard and the caller information of the call to another extension is displayed.
OR
(PDN)
OR
(SDN)
OR extension no.
B. Tone
Press red DSS, PDN, or SDN, or dial extension number.
3
Enter 3.
C.Tone
Talk.
A three-party conversation is now established.
Parties in the conversation
During a conversation
C.Tone
Talk.
46 User Manual
1.2.4 When the Dialled Line is Busy or There is No Answer
To join an outside call
PT/PS
Party joining the call
Off-hook.
(CO)
OR
(PDN)
OR
(SDN)
B. Tone
Press red CO, PDN, or SDN.
Parties in the conversation
During a conversation
3
Enter 3.
C.Tone
C.Tone
Talk.
A three-party conversation is now established.
Talk.
•
To join another conversation, you must have Executive Busy Override enabled at your extension through COS programming.
•
It is possible for an originating extension to leave a three-party conversation with an outside party and let the two other parties talk by simply going on-hook.
•
Executive Busy Override is not available when making a call to a SIP Extension.
For the originating extension
To talk to each party alternately
PT/PS
During a conversation
To continue
TRANSFER
Press TRANSFER.
Talk to the other party.
•
You can also deny others the possibility of joining your conversation (Default: Allow). Refer
to "1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override
User Manual 47
1.2.4 When the Dialled Line is Busy or There is No Answer
Monitoring Another Extension (Call Monitor)
The preprogrammed extension can monitor another extension. After pressing a DSS button, you can check the caller information of the call to another extension on the display. Then, you can choose to monitor the call, if necessary.
To monitor
PT/SLT/PS
Off-hook.
(DSS)
A busy tone is heard and the caller information of the call to another extension is displayed.
OR
(PDN)
OR
(SDN)
OR extension no.
B. Tone
Press red DSS, PDN, or SDN, or dial extension number.
5
Enter 5.
C.Tone
Monitoring starts
To an Extension Refusing the Call (DND Override)
The preprogrammed extension can call someone who has set the DND feature.
PT/SLT/PS
Off-hook.
extension no.
Dial extension
number.
DND Tone
1
Enter 1.
R.B.Tone
Talk.
48 User Manual
1.2.5 Accessing the ISDN Service (ISDN Service Access)
1.2.5 Accessing the ISDN Service (ISDN Service Access)
You can access services provided by the ISDN.
To access
PT/PS outside line
Off-hook.
Seize outside line.
(ISDN Service)
(ISDN Service)
OR
(If all required digits are stored.)
service code
(ISDN Service)
(Requires to dial additional digits.)
Press ISDN service.
Or press ISDN service and then enter service code and then press ISDN service again.
On-hook.
•
Availability of features depends on the ISDN service of your telephone company.
Customising Your Phone
•
Create or edit an ISDN Service button.
User Manual 49
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice)
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/
Voice)
The caller can alternate the alerting method, either ring or voice, when making an intercom call.
On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call.
Ringing (Default): You can call the other party with a ring tone.
Voice-calling: You can talk to the other party immediately after confirmation tone.
Ring
Ring
OR
Hello
To change the method
PT/SLT/PS
After dialling
C.Tone
Enter . Talk.
•
Voice-calling from a SIP Extension is not available.
•
If the called party uses a SIP Extension, single line telephone (SLT) or portable station (PS),
Voice-calling is not available.
•
This feature is not available when the called party’s telephone is in the Voice Call Deny mode.
Customising Your Phone
•
3.1.2 Settings on the Programming Mode—Alternate Receiving—Ring/Voice
Select the alerting method, either ring or the other party’s voice.
50 User Manual
1.2.7 Calling without Restrictions
1.2.7 Calling without Restrictions
–
Using Your Calling Privileges at Another Extension (Remote COS Access)
Using Your Calling Privileges at Another Extension (Remote COS
Access)
You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set. To use this feature, an original extension number and an extension PIN (Personal Identification
Number) are required. You can make a call by entering a verification code and verification code PIN.
To call (Walking COS)
PT/SLT/PS
PIN: Personal Identification Number
Off-hook.
4 7
Enter 47. Dial your
extension number.
extension PIN
Enter extension PIN
(max. 10 digits).
C.Tone &
D.Tone
Dial desired
phone number.
If a wrong extension PIN is entered, you hear an alarm tone.
Seize outside line before entering outside phone number.
To call with a verification code (Verification Code Entry)
PT/SLT/PS/SIP Extn.
PIN: Personal Identification Number
4 7 verification code
Off-hook.
Enter 47. Enter .
*
verification code PIN
C.Tone &
D.Tone
Enter verification code
PIN (max. 10 digits).
Dial desired
phone number.
If a wrong verification code PIN is entered, you hear an alarm tone.
Seize outside line before entering outside phone number.
Enter verification code
(max. 4 digits).
•
* SIP phone users will not hear the C. Tone and D. Tone.
User Manual 51
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])
1.2.8 To Access Another Party Directly from Outside (Direct
Inward System Access [DISA])
–
Calling through DISA
When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator’s assistance.
You may be able to access system features or call an outside party with your password depending on the security mode.
To call an extension
From Outside Telephone
PIN: Personal Identification Number
In No Security Mode/Trunk Security Mode
DISA phone no.
R.B.Tone &
DISA message
desired extension no.
Off-hook.
Dial DISA
phone number.
In All Security Mode
*
Dial desired
extension number.
Off-hook.
DISA phone no.
Dial DISA
phone number.
R.B.Tone &
DISA message
4
Enter 47.
7 your extension no.
OR verification code
Dial your extension number, or enter and then verification code.
extension PIN
OR verification code PIN
C.Tone &
D.Tone
Enter extension PIN or
verification code PIN (max.10 digits).
desired extension no.
Dial desired
extension number.
52 User Manual
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])
To call an outside party
From Outside Telephone
In No Security Mode
PIN: Personal Identification Number
Off-hook.
DISA phone no.
Dial DISA
phone number.
R.B.Tone &
DISA message
outside phone no.
Dial outside phone
number.
Seize outside line before dialling outside phone number.
In Trunk Security Mode/All Security Mode
*
DISA phone no.
R.B.Tone &
DISA message
4 7
Off-hook.
Dial DISA
phone number.
Enter 47.
your extension no.
OR verification code
Dial your extension number, or enter and then verification
code.
extension PIN
OR verification code PIN
Enter extension PIN or
verification code PIN
(max.10 digits).
outside phone no.
C.Tone &
D.Tone
Dial outside phone
number.
Seize outside line before dialling outside phone number.
•
* Callers from preprogrammed outside numbers can access the PBX through DISA without a password (extension PIN/verification code PIN) (DISA Automatic Walking COS).
•
When making an outside call using Walking COS through DISA, the CLIP number for that call will be that of the extension seized by Walking COS.
To retry
From Outside Telephone
To dial a different number during a conversation with an outside party or while hearing the ringback, reorder, or busy tone
phone no.
Enter .
DISA message
Dial phone number.
Dial a line access number as the first digit when calling an outside party.
User Manual 53
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])
CAUTION
There is a risk that fraudulent telephone calls will be made using the Outside-to-Outside Call feature of DISA.
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a.
Enabling DISA security (Trunk Security or All Security).
b.
Keeping your passwords (verification code PIN/extension PIN) secret.
c.
Selecting complex, random PINs that cannot be easily guessed.
d.
Changing PINs regularly.
•
Time limit
Both parties will hear an alarm tone fifteen seconds before the specified time limit. To extend, press any dial button except .
•
If Built-in Automated Attendant service is set, you can access the desired extension simply by pressing a single digit (0–9) from the options given the prerecorded message.
54 User Manual
1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting)
1.2.9 Setting Your Telephone from Another Extension or through
DISA (Remote Setting)
You can set the following features on your telephone from another extension or through DISA.
•
Call Forwarding (FWD)/Do Not Disturb (DND)
•
Changing the Log-in/Log-out Status of Extensions
•
Absent Message
•
Extension Dial Lock
•
Time Service—Changing the Time Mode (Day/Night/Lunch/Break)
From another extension
PT/SLT/PS
PIN: Personal Identification Number
Off-hook.
4 7
Enter 47. Dial your
extension number.
extension PIN
Enter extension PIN
(max. 10 digits).
C.Tone &
D.Tone
Dial desired
feature number.
If a wrong extension PIN is entered, you hear an alarm tone.
Through DISA
From Outside Telephone
PIN: Personal Identification Number
Off-hook.
DISA phone no.
Dial DISA
phone number.
R.B.Tone &
DISA message
4
Enter 47.
7
Dial your
extension number.
extension PIN
Enter extension PIN
(max. 10 digits).
C.Tone &
D.Tone
Dial desired
feature number.
If a wrong extension PIN is entered, you hear an alarm tone.
User Manual 55
1.3.1 Answering Calls
1.3 Receiving Calls
1.3.1 Answering Calls
PT/SLT/PS/SIP Extn.
Off-hook.
Talk.
Select one of the following methods:
· Lift the handset to receive the preferred line.
(Default: Ringing line is selected.)
· Press the SP-PHONE button.
· Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly.
· Press the ANSWER button.
•
Hands-free Operation
You can receive a call and have a conversation in hands-free mode using the SP-PHONE button.
Customising Your Phone
•
3.1.2 Settings on the Programming Mode—
Preferred Line Assignment—Incoming
Select the seized line when going off-hook.
Alternate Receiving—Ring/Voice
Select the alerting method, either ring or the other party’s voice.
•
Create or edit an Incoming Call Distribution Group (ICD Group), Primary Directory Number
(PDN), or Secondary Directory Number (SDN) button.
56 User Manual
1.3.2 Answering Hands-free (Hands-free Answerback)
1.3.2 Answering Hands-free (Hands-free Answerback)
You can answer an incoming call without going off-hook as soon as the line is connected.
When an intercom call arrives, you will hear the caller talking without the phone ringing.
When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings. Hands-free Answerback for outside calls requires system programming.
To set/cancel
PT
While on-hook
AUTO ANS
MUTE
Press
AUTO ANS.
•
The AUTO ANS button light shows the current status as follows:
Off: Not set
Red on: Set
•
PS users: Refer to "Operating Instructions" for PS.
User Manual 57
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)
–
–
Answering a Call from Another Telephone (Call Pickup)
Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny)
Answering a Call from Another Telephone (Call Pickup)
You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk.
The following types of pickup are available:
Group Call Pickup: Picks up a call within your group.
Directed Call Pickup: Picks up a specified extension’s call.
PT/SLT/PS
Off-hook.
(DSS)
OR
4 0
OR
4 1 group no.
extension no.
Group
Directed
Press flashing DSS.
Enter 40 and then dial group number (2 digits).
Or enter 41 and then dial extension number.
C.Tone
Talk.
Caller Information Display before Call Pickup using DSS button
Depending on system programming, you can confirm the caller information of a call to another extension using the DSS button before picking up the call. Pressing the corresponding DSS button will call the extension receiving the call rather than picking up the call. While hearing the busy tone, you can check the caller information on the display. You can pick up the call by pressing the same DSS button again.
PT/PS
(DSS)
A busy tone is heard and the caller information of the call to another extension is displayed.
(DSS)
Off-hook.
Press flashing DSS.
Press DSS again.
Talk.
•
If you receive a call waiting tone, you can ask a third party to pick up your second call with
Directed Call Pickup.
58 User Manual
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)
Denying Other People the Possibility of Picking Up Your Calls (Call
Pickup Deny)
You can deny or allow other people to pick up your calls.
PT/SLT/PS/SIP Extn.
Off-hook.
7 2 0
Enter 720.
1
OR
0
Deny
Allow
Enter 1 to deny or 0 to allow.
C.Tone
On-hook.
User Manual 59
1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS])
1.3.4 Answering a Call via an External Speaker (Trunk Answer
From Any Station [TAFAS])
You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension.
Through an external speaker
[For KX-NCP series PBX users]
PT/SLT/PS
While hearing a tone
Off-hook.
4
Enter 42.
2 1
Enter 1.
C.Tone
Talk.
[For KX-TDE series PBX users]
PT/SLT/PS
While hearing a tone
Off-hook.
4
Enter 42.
2 speaker no.
Dial speaker
number (1 digit).
C.Tone
Talk.
•
You can also receive a paging announcement via a speaker with this operation.
60 User Manual
1.3.5 Using the ANSWER/RELEASE Button
1.3.5 Using the ANSWER/RELEASE Button
The ANSWER and RELEASE buttons are convenient for operators using headsets.
With the ANSWER button, you can answer all incoming calls.
With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call.
To answer
PT
ANSWER
Press ANSWER.
Talk.
To transfer a call
PT
During a conversation
TRANSFER
(DSS)
OR desired
phone no.
Press TRANSFER.
Press DSS or dial desired
phone number.
Seize outside line before dialling outside phone number.
To talk to a waiting caller
PT
While hearing a call waiting tone
ANSWER
The called party answers.
RELEASE
Press RELEASE.
Press ANSWER.
Talk.
User Manual 61
1.3.5 Using the ANSWER/RELEASE Button
To transfer an outside call to an extension with a one-touch operation
PT
During a conversation
(DSS)
The called party answers.
RELEASE
Press RELEASE.
Press DSS.
The other party is placed on hold and the destination extension is called immediately.
To end a conversation
PT
During a conversation
RELEASE
Press RELEASE.
Customising Your Phone
•
Create or edit an Answer button or a Release button.
62 User Manual
1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID])
1.3.6 Identifying Malicious Calling Parties (Malicious Call
Identification [MCID])
You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up.
You will receive the information on the malicious call later on.
To request MCID
PT/SLT/PS
During a conversation or when hearing a reorder tone after the calling party hangs up.
TRANSFER
OR
OR
7 3
OR
C.Tone
Press TRANSFER or
Recall/hookswitch.
Enter 7 3.
Talk or on-hook.
•
Availability of this feature depends on the ISDN service of your telephone company.
User Manual 63
1.4.1 Transferring a Call (Call Transfer)
1.4 During a Conversation
1.4.1 Transferring a Call (Call Transfer)
–
–
–
–
Transferring to an Extension in the PBX
Transferring to an Outside Party Using the PBX Service
Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN)
Transferring to an Outside Party Using the SIP Service
•
You can transfer a held call without talking, and go on-hook even if the transferred party does not answer the call.
If a transferred call is not answered within a specified time, it will ring at a preprogrammed extension, if set, or at your extension again. If you are off-hook at that time, you will hear an alarm tone. If an outside call is not answered within a specified time, it is automatically disconnected. (This feature is not available when transferring to an outside party using the
SIP service.)
•
For users of SIP Extensions:
–
Even if your telephone has a TRANSFER button, you cannot use it to transfer calls.
Please make sure to use the HOLD button.
–
The transfer operation for SIP Extension users may differ from the steps in this section, and may vary depending on the type of telephone being used.
Transferring to an Extension in the PBX
To transfer
PT/PS
During a conversation
TRANSFER
Press
TRANSFER.
C.Tone
(DSS)
OR extension no.
Press DSS or dial
extension number.
Talk.
This step can be omitted.
On-hook.
64 User Manual
1.4.1 Transferring a Call (Call Transfer)
SLT
During a conversation
OR
Press Recall/
hookswitch.
C.Tone
extension no.
Dial
extension number.
Talk.
On-hook.
This step can be omitted.
SIP Extn.
During a conversation
HOLD
OR extension no.
Dial
extension number.
Press HOLD, or TRANSFER for KX-HGT100.
*
•
* Instead of going on-hook, if you press the HOLD button or TRANSFER button
(KX-HGT100) once or twice (depending on the telephone being used), you can return to the held call, and the call with the transferred party will be disconnected.
•
For the transfer operation using an SDN button, refer to "1.5.1 Primary Directory Number
(PDN)/Secondary Directory Number (SDN) Extension".
To transfer with one touch (One-touch Transfer)
PT/PS
During a conversation with an outside party
Talk.
This step can be omitted when using KX-HGT100.
On-hook.
(DSS)
Press DSS.
Talk.
This step can be omitted.
On-hook.
User Manual 65
1.4.1 Transferring a Call (Call Transfer)
•
System programming is required to use the One-touch Transfer feature during a conversation with an extension.
Transferring to an Outside Party Using the PBX Service
Some extensions may be restricted from performing this feature.
PT/PS
During a conversation
OR
TRANSFER
C.Tone
outside line outside phone no.
Press TRANSFER.
Seize outside line.
Dial outside phone
number.
Talk.
On-hook.
SLT
During a conversation
OR
C.Tone
outside line outside phone no.
Press Recall/hookswitch.
Seize outside line.
Dial outside phone
number.
Talk.
On-hook.
SIP Extn.
During a conversation
HOLD
OR outside line
Press HOLD, or TRANSFER for KX-HGT100.
Seize outside line.
outside phone no.
Dial outside phone
number.
Talk.
On-hook.
This step can be omitted when using KX-HGT100.
*
66 User Manual
1.4.1 Transferring a Call (Call Transfer)
•
* Instead of going on-hook, if you press the HOLD button or TRANSFER button
(KX-HGT100) once or twice (depending on the telephone being used), you can return to the held call, and the call with the transferred party will be disconnected.
•
Time limit
Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period, and the call will be disconnected.
•
To return to the held call before the destination answers, press the TRANSFER button, corresponding CO, ICD Group or INTERCOM button, or the hookswitch.
Customising Your Phone
•
Create or edit a Direct Station Selection (DSS) button.
Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN)
PT/PS
During a conversation
phone no.
(ISDN-Hold)
Press ISDN-Hold.
Dial phone number.
Talk.
This step can be omitted.
On-hook.
PT/PS
During a conversation
OR
TRANSFER
C.Tone
Press
TRANSFER.
6
Enter 62.
2 phone no.
Dial phone number.
Talk.
This step can be omitted.
On-hook.
User Manual 67
1.4.1 Transferring a Call (Call Transfer)
SLT
During a conversation
6 2 phone no.
C.Tone
Press Recall/
hookswitch.
Enter 62.
Dial phone number.
Talk.
This step can be omitted.
On-hook.
•
To retrieve the held call, press the TRANSFER button, Recall/hookswitch.
•
Even if you go on-hook while transferring a call, it is transferred.
•
After the call is transferred, the line becomes idle.
Customising Your Phone
•
Create or edit an ISDN-Hold button.
Transferring to an Outside Party Using the SIP Service
To transfer a call with announcement (Attended Transfer)
PT/PS
During a conversation
TRANSFER
C.Tone
outside line
Press TRANSFER.
outside phone no.
Seize outside line.
Dial outside phone
number.
Talk.
On-hook.
68 User Manual
1.4.1 Transferring a Call (Call Transfer)
SLT
During a conversation
C.Tone
outside line outside phone no.
Press Recall/hookswitch.
Seize outside line.
Dial outside phone
number.
Talk.
On-hook.
To transfer a call without announcement (Blind Transfer)
PT/PS
During a conversation
TRANSFER
C.Tone
6 1 outside phone no.
Press
TRANSFER.
Enter 61.
Dial outside phone
number.
Enter #.
On-hook.
SLT
During a conversation
Press Recall/
hookswitch.
C.Tone
6 1
Enter 61.
outside phone no.
Dial outside phone
number.
Enter #.
On-hook.
•
The availability of this feature depends on your SIP service provider.
•
You cannot return to the held call after dialling the destination’s number.
Customising Your Phone
•
Create or edit a One-touch Dialling button, store the Blind Transfer feature number.
User Manual 69
1.4.2 Holding a Call
1.4.2 Holding a Call
–
–
Holding in a System Parking Zone (Call Park)
•
For users of SIP Extensions:
The holding operation for SIP Extension users may differ from the steps in this section, and may vary depending on the type of telephone being used.
Holding
There are two types of hold. The difference between them is that other people can retrieve your held call
(Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current mode is.
To hold (Call Hold)
PT/PS
During a conversation
HOLD
OR
TRANSFER
5 0
C.Tone
C.Tone
Press HOLD, or press TRANSFER and then enter 50.
On-hook.
SLT
During a conversation
Press Recall/
hookswitch.
5
Enter 50.
0
C.Tone
On-hook.
SIP Extn.
During a conversation
HOLD
Press HOLD.
On-hook.
70 User Manual
1.4.2 Holding a Call
To retrieve a call (Call Hold Retrieve)
PT/SLT/PS
At the holding extension (Call Hold Retrieve)
(CO)
OR
INTERCOM
Off-hook.
OR
5 0
A confirmation tone is heard.
Press flashing CO or INTERCOM, or enter 50.
Talk.
To retrieve an outside call from another extension—only Regular Hold
(Call Hold Retrieve–Specified with a held line number)
5 3
(CO)
OR held line no.
A confirmation tone is heard.
Off-hook.
Press CO, or enter 53 and then held line number (3 digits).
Talk.
Off-hook.
5 1
Enter 51.
(DSS)
OR holding extension no.
Press DSS or dial
holding extension
number.
C.Tone
Talk.
SIP Extn.
Off-hook.
HOLD
Press HOLD.
Talk.
User Manual 71
1.4.2 Holding a Call
•
The CO or INTERCOM button light shows the current status as follows:
–
Regular Hold mode
Flashing green slowly: Your held call
Flashing red: Another extension’s held call
–
Exclusive Call Hold mode
Flashing green moderately: Your held call
Red on: Another extension’s held call
•
If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold
Recall).
If an outside call is not answered within a specified time, it is automatically disconnected.
•
Hold Mode Change (PT only)
After pressing the HOLD button, if you press the HOLD button again, the status switches from the Regular Hold mode to the Exclusive Call Hold mode or from the Exclusive Call Hold mode to the Regular Hold mode.
•
If Automatic Call Hold has been preprogrammed, you can put the current call on hold automatically by pressing another CO, ICD Group or INTERCOM button to make or answer another call.
•
For the Call Hold Retrieve operation using a PDN/SDN button, refer to "1.5.1 Primary
Directory Number (PDN)/Secondary Directory Number (SDN) Extension".
Holding in a System Parking Zone (Call Park)
You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. You can use this feature as a transferring feature.
A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto). If a Call Park button and Call Park (Automatic Park Zone) button have been established, you can select either way to park by simply pressing the corresponding button.
When a call is parked automatically, or more than one call has been parked at the same time, you need to specify the parking zone number to retrieve the required call.
To set
PT/PS
During a conversation
(Call Park)
Press Call Park.
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1.4.2 Holding a Call
PT/PS
During a conversation
TRANSFER
Press TRANSFER.
5 2
Enter 52.
parking zone no.
OR
Specified
Auto
C.Tone
Enter a specified parking
zone number (2 digits) or press
to park at an idle parking zone automatically.
If you hear a busy tone, enter another parking zone number or press again.
On-hook.
SLT
During a conversation
OR
Press Recall/
hookswitch.
5
Enter 52.
2 parking zone no.
Enter a specified parking
zone number (2 digits).
If you hear a busy tone, enter another parking zone number.
C.Tone
On-hook.
To retrieve (Call Park Retrieve)
PT/PS
(Call Park)
Press a flashing Call Park.
PT/SLT/PS
5 2
Off-hook.
stored parking zone no.
zone number (2 digits).
C.Tone
Talk.
User Manual 73
1.4.2 Holding a Call
•
If a call is parked automatically, confirm the parking zone number on the display.
•
If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call
Park Recall).
If an outside call is not answered within a specified time, it is automatically disconnected.
•
If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number.
•
After you park a call, you can perform other operations.
Customising Your Phone
•
Create or edit a Call Park button or Call Park (Automatic Park Zone) button.
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1.4.3 Talking to Two Parties Alternately (Call Splitting)
1.4.3 Talking to Two Parties Alternately (Call Splitting)
When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).
To alternate between the parties leaving one party on hold temporarily
PT/PS
During a conversation
OR
TRANSFER
C.Tone
Press TRANSFER.
(DSS)
OR extension no.
Press DSS or dial the other
party's extension number.
TRANSFER
Talk to the other party.
Press TRANSFER.
Talk to the original party.
The other party will be on hold.
SLT
During a conversation
OR
C.Tone
extension no.
Press Recall/
hookswitch.
Dial the other party's
extension number.
Talk to the other party.
OR
To leave the conversation and then let the two parties talk
PT/PS
During a conversation
Press Recall/
hookswitch.
Talk to the original party.
The other party will be on hold.
OR
TRANSFER
Press TRANSFER.
C.Tone
(DSS)
OR extension no.
Press DSS or dial the other
party's extension number.
Talk to the other party.
OR
TRANSFER
Press TRANSFER.
On-hook.
User Manual 75
1.4.3 Talking to Two Parties Alternately (Call Splitting)
SLT
During a conversation
OR
C.Tone
extension no.
Press Recall/
hookswitch.
Dial the other party's
extension number.
OR
Talk to the other party.
Press Recall/
hookswitch.
On-hook.
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1.4.4 Answering Call Waiting
1.4.4 Answering Call Waiting
–
–
Answering Call Waiting in the PBX
Answering Call Waiting from the Telephone Company
Answering Call Waiting in the PBX
During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting. You must activate this feature to use it. (Default: Disable—No call [Intercom calls]/No tone [Outside calls])
You can answer the second call by disconnecting (1) or holding (2) the current call.
1. To disconnect the current call and then talk to the new party
PT/SLT/PS
While hearing a tone
On-hook.
Off-hook.
Talk to the new party.
2. To hold the current call and then talk to the new party
PT/PS
While hearing a tone
HOLD
Press HOLD.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Talk to the new party.
Disregard this step if both parties are extensions.
Press CO, ICD Group, PDN,
SDN, or INTERCOM.
User Manual 77
1.4.4 Answering Call Waiting
SLT
While hearing a tone
Press Recall/hookswitch.
5 0
C.Tone
Enter 50.
Talk to the new party.
After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call.
2.1 To disconnect the second call and then talk to the original party
PT/PS
During a conversation
On-hook.
Off-hook.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Talk to the original party.
Press CO, ICD Group, PDN,
SDN, or INTERCOM.
PT/SLT/PS
During a conversation
On-hook.
Off-hook.
5 0
Enter 50.
C.Tone
Talk to the original party.
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1.4.4 Answering Call Waiting
2.2 To hold the second call and then talk to the original party
After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again.
PT/PS
During a conversation
HOLD
Press HOLD.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Talk to the original party.
Disregard this step if both parties are extensions.
Press CO, ICD Group, PDN,
SDN, or INTERCOM.
On-hook.
Off-hook.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Press CO, ICD Group, PDN,
SDN, or INTERCOM.
Talk to the new party.
User Manual 79
1.4.4 Answering Call Waiting
SLT
During a conversation
Press Recall/
hookswitch.
5 0
Enter 50.
C.Tone
Talk to the original party.
On-hook.
Off-hook.
5 0
Enter 50.
C.Tone
Talk to the new party.
•
Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset.
Refer to "1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/
•
The caller’s name or number is displayed for five seconds in fifteen second intervals while waiting to be answered.
Customising Your Phone
•
3.1.2 Settings on the Programming Mode—Call Waiting Tone Type Selection
If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party and an extension. If you select "Tone 2", you will hear different tones for Call Waiting from an outside party and an extension.
Default
(Tone 1)
15 s
5 s
Special Tones
(Tone 2)
OR
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1.4.4 Answering Call Waiting
Answering Call Waiting from the Telephone Company
This is an optional telephone company service. You can receive a call waiting tone and the caller’s information.
For details, consult your telephone company.
PT/PS
While hearing a tone
FLASH/
RECALL
PT/SLT/PS
While hearing a tone
TRANSFER
OR
(EFA)
6 0
Press FLASH/RECALL or EFA.
Press TRANSFER or Recall/hookswitch.
Enter 60.
•
To return to the original party, repeat the operation.
•
In this case, the FLASH/RECALL button on proprietary telephones must be set to External
Feature Access (EFA) mode through system programming.
Customising Your Phone
•
Create or edit an External Feature Access (EFA) button.
User Manual 81
1.4.5 Multiple Party Conversation
1.4.5 Multiple Party Conversation
–
–
–
–
–
Adding Other Parties during a Conversation (Conference)
Leaving a Conference (Unattended Conference)
Leaving a Conference (Leaving Three-party Conference)
Letting a Third Party Join Your Call (Privacy Release)
Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]
Adding Other Parties during a Conversation (Conference)
You can add one or more parties to your conversation.
To establish a conference call
PT/PS
During a conversation
CONF
OR
TRANSFER
C.Tone
desired
phone no.
CONF
C.Tone
Press CONF or TRANSFER.
Dial desired phone
number.
Seize outside line before dialling outside phone number.
Talk to the new party.
Press CONF.
Talk with multiple parties.
PT/PS
During a conversation
TRANSFER desired
phone no.
TRANSFER 3
C.Tone
Press TRANSFER.
Dial desired
phone number.
Seize outside line before dialling outside phone number.
Talk to the new party.
Press TRANSFER.
Enter 3.
Talk with multiple parties.
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1.4.5 Multiple Party Conversation
SLT
During a conversation
desired
phone no.
3
C.Tone
Press Recall/
hookswitch.
Dial desired
phone number.
Seize outside line before dialling outside phone number.
Talk to the new party.
Press Recall/
hookswitch.
Enter 3.
Talk with multiple parties.
To establish a conference call when receiving a call from an outside party during a two-party conversation
PT/PS
During a conversation
HOLD
Press HOLD.
(CO)
OR
(PDN)
OR
(SDN)
Press the flashing
CO, PDN, or SDN.
Talk to the new party.
CONF
OR
TRANSFER
Press CONF or TRANSFER.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Press the flashing CO, ICD Group,
PDN, SDN, or INTERCOM corresponding to the original party.
Talk to the original party.
CONF
TRANSFER
OR
3
Press CONF, or press
TRANSFER and then enter 3.
C.Tone
Talk with multiple parties.
User Manual 83
1.4.5 Multiple Party Conversation
To add four or more parties to a conference
PT/PS
During a conversation
To continue
CONF desired
phone no.
Press CONF.
Dial desired
phone number.
Seize outside line before dialling outside phone number.
Talk.
CONF
Press CONF.
C.Tone
Talk.
To add another party on hold to a conference
PT/PS
During a 3- to 7-party conference
Press CONF.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
Press the flashing CO, ICD Group,
PDN, or SDN corresponding to the party on hold.
CONF
Press CONF.
C.Tone
Talk with multiple parties.
To talk to two parties alternately in a three-party conversation
PT/PS
During a conversation
TRANSFER
Press TRANSFER.
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1.4.5 Multiple Party Conversation
SLT
During a conversation
Press Recall/hookswitch.
To disconnect one party and then talk to the other in a three-party conversation
PT/PS
During a conversation
TRANSFER
Press TRANSFER once or twice to establish a conversation with the party to be disconnected.
FLASH/
RECALL
Press FLASH/RECALL.*
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Talk.
The other party will be put on hold.
Press the flashing CO, ICD Group,
PDN, SDN, or INTERCOM corresponding to the party on hold.
•
* In this case, the FLASH/RECALL button on a proprietary telephone must be set to Flash/
Recall mode through system programming.
•
During a three-party conversation, pressing the TRANSFER button or Recall/hookswitch alternates between the other parties in the conversation.
•
You can have a conference with a maximum of eight parties (comprising intercom or outside lines) simultaneously.
•
During a conversation involving four or more parties, you cannot disconnect one party and maintain the conversation with the other parties.
•
SIP Extensions cannot originate a conference call, but can be added as a member.
Customising Your Phone
•
Create or edit a Conference button.
User Manual 85
1.4.5 Multiple Party Conversation
Leaving a Conference (Unattended Conference)
The person who originated a conference can leave the conference, and allow the other parties to continue the conversation.
To leave a conference
PT/PS
During 3- to 7-party conference
CONF
Press CONF.
On-hook.
To return while others are talking
PT/PS
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM.
To complete a conversation
PT/PS
During a conversation
On-hook.
•
Time limit
Both parties will hear an alarm tone before a specified timeout. The originating extension user will hear an alarm tone before timeout. The call is disconnected when the timer runs out unless the originating extension returns to the conference.
Customising Your Phone
•
Create or edit a Conference button.
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1.4.5 Multiple Party Conversation
Leaving a Conference (Leaving Three-party Conference)
The person who originated a conference with two other parties can leave the conference, and allow the other parties to continue the conversation.
To leave a conference involving at least one other extension
PT/SLT/PS
During a three-party conference
On-hook.
To leave a conference involving two outside parties
PT/PS
During a three-party conference
TRANSFER
Press TRANSFER.
On-hook.
SLT
During a three-party conference
Press Recall/hookswitch.
On-hook.
•
To leave a conference call involving two outside parties and have the conversation continue, your extension must be enabled to transfer calls to outside lines through COS programming.
User Manual 87
1.4.5 Multiple Party Conversation
Letting a Third Party Join Your Call (Privacy Release)
You can let a third party join your current outside call and establish a three-party conversation. You can also leave the conversation and then let the two other parties talk.
To let a third party join your conversation and establish a three-party conversation
PT/PS
Your extension (on the outside call)
(S-CO)
Press green
S-CO.
Other extension
The S-CO button will flash at all extensions that have that S-CO button.
Wait for an answer.
To prolong, press the S-CO again.
C.Tone
Talk.
A three-party conversation is now established.
(S-CO)
C.Tone
Press the flashing
S-CO within 5 seconds.
Off-hook.
Talk.
•
Only an S-CO button can be used for this operation.
•
You can leave a three-party conversation and let the two other parties talk by simply going on-hook.
Adding a Third Party during a Conversation Using the ISDN Service
(Three-party Conference [3PTY]—by ISDN)
PT/PS
During a conversation
(ISDN-Hold)
desired
phone no.
Press ISDN-Hold.
Dial desired phone
number.
Seize outside line before dialling outside phone number.
Talk to the new party.
CONF
Press CONF.
C.Tone
Talk with multiple parties.
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1.4.5 Multiple Party Conversation
PT/PS
During a conversation
TRANSFER
C.Tone
6 2
Press TRANSFER.
desired
phone no.
TRANSFER
Enter 62.
Dial desired
phone number.
Seize outside line before dialling outside phone number.
Talk to the new party.
Press TRANSFER.
3
Enter 3.
C.Tone
Talk with multiple parties.
SLT
During a conversation
6 2
Press Recall/
hookswitch.
C.Tone
Enter 62.
desired
phone no.
Dial desired
phone number.
Seize outside line before dialling outside phone number.
Talk to the new party.
Press Recall/
hookswitch.
3
Enter 3.
C.Tone
Talk with multiple parties.
User Manual 89
1.4.5 Multiple Party Conversation
To complete a conversation
PT/SLT/PS
During a conversation
On-hook.
Customising Your Phone
•
Create or edit an ISDN-Hold button.
90 User Manual
1.4.6 Mute
1.4.6 Mute
You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset.
To set/cancel
PT
During a conversation
AUTO ANS
MUTE
OR
VOICE CALL
MUTE
Press MUTE.
•
The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as follows:
Off: Normal
Flashing red: Mute
•
If mute is used during OHCA, it will become Handset Mute.
User Manual 91
1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor)
1.4.7 Letting Other People Listen to the Conversation (Off-hook
Monitor)
You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset.
To set/cancel
PT
During a conversation using the handset
SP-PHONE
Press SP-PHONE.
•
The SP-PHONE button light shows the current status as follows:
Off: The voice is heard through the handset.
On: The voice is heard through the speaker and the handset.
•
This feature is only available with certain proprietary telephones, and requires system programming.
•
Hands-free operation
You can have a conversation in hands-free mode using the SP-PHONE button. You can perform other tasks simultaneously.
•
Helpful hints for hands-free operation:
–
If it is difficult to hear the other party’s voice,
Increase the volume using the Navigator Key, Jog Dial, or Volume Key.
–
If the other party has difficulty hearing you,
Decrease the volume.
–
If the other party reports that your voice echoes,
Use the telephone in a room that has curtains, carpeting or both.
–
If parts of the conversation cannot be heard,
If you and the other party speak at the same time, parts of your conversation may be lost.
To avoid this, try to speak alternately.
92 User Manual
1.4.8 Using the Headset (Headset Operation)
1.4.8 Using the Headset (Headset Operation)
You can have a conversation using a headset.
In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance.
This feature is also known as Handset/Headset Selection.
To talk using the headset
PT
SP-PHONE
Press SP-PHONE.
To use the handset during a conversation using the headset
PT
Off-hook.
To talk in hands-free mode during a conversation using the headset
PT
(Headset)
Press red Headset.
•
The Headset button light shows the current status as follows:
Off: Headset mode off
Red on: Headset mode on
•
This feature is not available for the KX-T7665.
User Manual 93
1.4.8 Using the Headset (Headset Operation)
•
For KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone users:
•
With KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones, you can use a Bluetooth wireless headset registered on your extension as a headset.
•
Operating Distance
Please keep the telephones with connected Bluetooth Modules, 3 m or more apart from each other. Also, if a Bluetooth headset is in use near a telephone with a connected
Bluetooth Module, other than the one it is registered to, noise may be heard. Move away from the telephone and closer to the one it is registered to, to improve the signal.
•
Noise
Signals are transmitted between this module and the Bluetooth headset using radio waves. For maximum distance and noise free operation, it is recommended that the module is situated away from electrical appliances such as faxes, radios, PCs, or microwaves.
•
Systems using the 2.4 GHz ISM (Industrial, Scientific and Medical) band may interfere with this product. Examples of such systems are cordless telephones, wireless LAN,
Home RF, microwave ovens and other ISM devices. These systems may cause minor noise.
Customising Your Phone
•
3.1.2 Settings on the Programming Mode—Headset Operation
Select the equipment to use.
•
Create or edit a Headset button.
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1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension
1.5 Using a PDN/SDN Button
1.5.1 Primary Directory Number (PDN)/Secondary Directory
Number (SDN) Extension
Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are useful when extension users will handle calls for other extensions. For example, a secretary or multiple secretaries can handle calls and check the call status of a boss or multiple bosses. The functions of PDN and SDN buttons are as follows:
PDN button: This button can be used to make and receive all calls (including both outside and intercom calls). Having multiple PDN buttons allows multiple calls to be queued at the extension. Extensions that have a PDN button are called PDN extensions.
SDN button: The light of an SDN button displays the current call status of the registered extension, similar to a DSS button. In addition, this button can be used to perform the following operations:
•
call the PDN extension ( SDN Direct Dial)
• answer calls ringing at the PDN extension
•
hold calls and retrieve calls held by the PDN extension ( Call Hold and Call Hold
• transfer calls to the PDN extension (
Call Transfer Using SDN Button)
Extensions that have an SDN button are called SDN extensions.
•
The extension that is registered as the destination of an SDN button must have at least one
PDN button.
•
One extension can have up to 8 PDN buttons.
•
An extension can have only one SDN button for each PDN extension.
•
The button light of each PDN/SDN button shows the current status as follows:
Light Pattern
Off
Green on
Flashing green slowly
Flashing green moderately
Flashing green rapidly
Red on
Flashing red slowly
PDN Button Status SDN Button Status
The PDN extension is receiving an incoming call.
A corresponding SDN extension is using the line.
A corresponding SDN extension is holding a call.
The PDN extension is idle.
The extension is on a call using the PDN button.
A call is on hold at the PDN extension
(Regular Hold).
A call is on hold temporarily or on Exclusive
Call Hold.
The extension is on a call using an SDN button.
A call answered with the SDN button is on hold (Regular Hold).
A call answered with the SDN button is on hold temporarily or on Exclusive Call
Hold.
An SDN extension is receiving a Hold
Recall or callback ringing from a call answered with the SDN button.
The corresponding PDN extension or another corresponding SDN extension is using the line.
Another corresponding SDN extension, or the PDN extension itself, is holding a call.
User Manual 95
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension
Light Pattern
Flashing red rapidly
PDN Button Status
The PDN extension is receiving an incoming call to an incoming call distribution (ICD) group.
SDN Button Status
The corresponding PDN extension is receiving an incoming call.
SDN Direct Dial
Using an SDN button, you can easily call the corresponding PDN extension. SDN buttons are in one of two modes depending on system programming, and the operation procedure differs as follows:
Enhanced DSS Key Mode
PT/PS
Off-hook.
(SDN)
Press corresponding
SDN.
Standard SDN Key Mode
PT/PS
Off-hook.
Talk.
(SDN)
Press corresponding
SDN.
D.Tone
(SDN)
Press the SDN again.
Talk.
•
When performing SDN Direct Dial to call the corresponding PDN extension, the SDN button light shows the current status of the destination extension as follows:
Green on: You are using the line.
Red on: The line is being used. (The PDN extension, or another SDN extension when multiple extensions have SDN buttons to a same PDN extension, is using the line.)
•
Even if a PDN extension has set Do Not Disturb (DND), you can call the extension as normal by pressing the SDN button.
•
When an SDN button is in Standard SDN Key Mode, you can dial a telephone number while hearing a dial tone, instead of pressing the SDN button again. Depending on system programming, your call will be made using either your normal calling privileges (Class of
Service) or those of the corresponding PDN extension (SDN Walking COS).
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1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension
Call Hold and Call Hold Retrieve
You can put calls answered with a PDN or SDN button on hold normally (
You can also retrieve a call held at your extension/another extension with a simple operation, regardless of the call type.
Call Hold Retrieve
PT/PS
To retrieve a call at the holding extension
Off-hook.
(PDN)
OR
(SDN)
Press flashing green
PDN or SDN.
Talk.
To retrieve a call from another extension—only Regular Hold
Off-hook.
(PDN)
OR
(SDN)
Press flashing red
PDN or SDN.
Talk.
•
If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold
Recall).
If an outside call is not answered within a specified time, it is automatically disconnected.
•
If Automatic Call Hold has been preprogrammed, you can put the current call on hold automatically by pressing another PDN button to make or answer another call.
User Manual 97
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension
Call Transfer Using SDN Button
You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button.
To transfer a call to a PDN extension
PT/PS
During a conversation
(SDN)
*
Press SDN.
Talk.
This step can be omitted.
On-hook.
•
System programming is required to use this feature during a conversation with an extension.
•
* When an SDN button is in Standard SDN Key Mode, you have to press the SDN button twice to transfer the call, unless you used that SDN button to answer an incoming call.
Customizing Your Phone
•
3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Incoming
Select the seized line when going off-hook.
•
3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
•
Create or edit a Primary Directory Number (PDN) or Secondary Directory Number (SDN) button.
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1.6 Before Leaving Your Desk
1.6.1 Forwarding Calls
–
–
–
Forwarding Your Calls (Call Forwarding [FWD])
FWD/DND Settings Using Fixed FWD/DND Button
Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN)
Forwarding Your Calls (Call Forwarding [FWD])
You can have your incoming calls forwarded to a specified destination.
All Calls:
All calls are forwarded. Preset extensions may also forward from their own receiving group.
Busy:
All calls are forwarded when your extension is busy.
No Answer:
All calls are forwarded when you do not answer the call within a specified time period.
Busy/No Answer (BSY/NA):
All calls are forwarded when you do not answer within a specified time period or when your extension is busy.
Follow Me (From):
If you fail to set the above-mentioned "All Calls" to forward before you leave your desk, you can set the same feature from the destination extension.
•
Incoming calls can be forwarded up to four times.
1.6.1 Forwarding Calls
•
You can set the floating extension number of a voice mail group or the ESVM card as a forward destination.
•
You can set your cellular phone as the forward destination.
•
Boss & Secretary feature
The extension which has been set as the destination can call the forwarding extension.
<Example>
Call
Forwarding extension
Forward set destination
User Manual 99
1.6.1 Forwarding Calls
To set/cancel
PT/SLT/PS/SIP Extn.
Off-hook.
7
Enter 71.
1
0
OR
1
OR
2
Both Calls
Outside Calls
Intercom Calls
Enter 0 to 2 as you desire.
destination extension no.
OR outside line access no.
outside phone no.
(max. 32 digits)
Enter destination extension number.
Or enter outside line access number and then outside phone number.
Enter #.
C.Tone
On-hook.
0
2
3
4
5
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Enter required
number.
For "Cancel", go on-hook directly after entering 0.
To set Follow Me from another extension
PT/SLT/PS
Off-hook.
7
Enter 71.
1
0
OR
1
OR
2
Both Calls
Outside Calls
Intercom Calls
Enter 0 to 2 as you desire.
7
8
Follow Me
Follow Me Cancel
Enter 7 or 8.
your extension no.
Dial your
extension number.
C.Tone
On-hook.
•
It is not possible to set Follow Me from a SIP Extension. However, it is possible to set it on a
SIP Extension from another extension that is not a SIP Extension.
•
When using a proprietary telephone, you can set or cancel Call Forwarding by pressing the
FWD/DND button (fixed button) instead of " 710".
100 User Manual
1.6.1 Forwarding Calls
To set the timer for "No Answer" and "Busy/No Answer"
PT/SLT/PS/SIP Extn.
Off-hook.
7 1 3
Enter 713.
time
Enter time
(seconds [2 digits]).
C.Tone
On-hook.
To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group)
PT/SLT/PS/SIP Extn.
ICD Group: Incoming Call Distribution Group
Off-hook.
7
Enter 71.
1
4
OR
5
OR
6
Both Calls
Outside Calls
Intercom Calls
Enter 4 to 6 as you desire.
1
OR
0
Set
Cancel
ICD Group extension no.
Enter 1 to set or 0 to cancel.
Enter ICD Group
extension number.
For "Cancel", go on-hook directly after entering ICD
Group extension number.
destination extension no.
OR outside line access no.
outside phone no.
(max. 32 digits)
Enter destination extension number.
Or enter outside line access number and then outside phone number.
Enter #.
C.Tone
On-hook.
User Manual 101
1.6.1 Forwarding Calls
•
The FWD/DND button light shows the current status as follows:
Off: Both features are not set.
Red on: FWD mode
Flashing red slowly: DND mode
•
The Group FWD button light shows the current status as follows:
Off: No set
Red on: FWD mode
•
The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting
Mode. Ask your manager what mode your system is in if you are not sure.
(1) When in FWD/DND Cycle Switch Mode:
Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below:
FWD DND Off
(2) When in FWD/DND Setting Mode:
Pressing the FWD/DND button (fixed button) while in idle status allows you to switch the
FWD/DND status and set the FWD destination (refer to " FWD/DND Settings Using Fixed
Note
A FWD/DND button (customised button) is always in FWD/DND Cycle Switch Mode: the mode cannot be changed.
•
Transferred outside calls are also forwarded to the destination assigned for outside calls.
•
When intercom calls are set to be handled differently from outside calls (forwarding type, forward destination), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND—Intercom calls, and/or Group FWD—Outside calls and Group FWD—
Intercom calls, because:
a.
the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed button]) and the Group FWD—Both calls button will indicate the setting for either outside calls or intercom calls, but not both.
Note
The FWD icon on PS display reflects the setting for outside calls only.
b.
pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button]) or the Group FWD—Both calls button will not change the FWD or DND mode for intercom calls and outside calls separately.
Customising Your Phone
•
Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons, or Group FWD
(Both calls, Outside calls, Intercom calls) buttons.
102 User Manual
1.6.1 Forwarding Calls
FWD/DND Settings Using Fixed FWD/DND Button
Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the forward destination for outside/intercom calls with the FWD/DND button (fixed button). It is also possible to set outside telephone numbers (e.g., your cellular phone) as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD)
Group, to ring together with other ICD Group members for calls to the group.
The following settings are available:
•
Switching the FWD/DND status and setting FWD destination for outside/intercom calls
•
Timer for "No Answer" and "Busy/No Answer"
•
Forwarding status (on/off) and outside destinations to ring in parallel for outside calls for up to 4 virtual PSs in an ICD Group
* Virtual PS
A virtual PS is a dedicated extension number assigned to a non-existent portable station
(PS) to allow access to outside destinations such as a cellular phone.
3 Talk
2
Forward to outside destination
Virtual PS
(Extn. No. 301)
Extn. 101
1
Dials 301
To switch FWD/DND status for outside calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
The current FWD/DND status for outside calls is displayed.
FWD/DND
Press the fixed
FWD/DND button.
Press the fixed FWD/DND button again to switch the status.
To switch FWD/DND status for intercom calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
Press the fixed
FWD/DND button.
2
Enter 2.
The current FWD/DND status for intercom calls is displayed.
FWD/DND
Press the fixed FWD/DND button again to switch the status.
User Manual 103
1.6.1 Forwarding Calls
•
When you switch the FWD/DND status, any FWD destination that was set previously is not cleared.
To set and clear FWD/DND for outside/intercom calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
Press the fixed
FWD/DND button.
1
OR
2
Outside Calls
Intercom Calls
*
Enter 1 or 2.
AUTO DIAL
STORE
Press STORE.
4
5
2
3
FWD–All Calls
FWD–Busy
FWD–No Answer
FWD–Busy/No Answer
Enter 2 to 5.
0
1
FWD/DND off
DND on
Enter 0 or 1.
OR destination extension no.
OR outside line access no.
outside phone no.
(max. 32 digits)
Enter destination extension number, or outside line access number and then outside phone number.
•
* This step can be omitted.
AUTO DIAL
STORE
Press STORE to set.
A confirmation tone will be heard.
To set the timer for "No Answer" and "Busy/No Answer"
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
Press the fixed
FWD/DND button.
3
Enter 3.
AUTO DIAL
STORE
Press STORE.
time
*
AUTO DIAL
STORE
Enter time
(seconds [0–120]).
Press STORE to set.
A confirmation tone will be heard.
104 User Manual
1.6.1 Forwarding Calls
•
* You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as
"15" or "015".
To set forwarding status and outside destinations to ring in parallel for outside calls to an
ICD Group
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
4
5
6
7
Virtual PS 1
Virtual PS 2
Virtual PS 3
Virtual PS 4
Press the fixed
FWD/DND button.
Enter 4 to 7.
AUTO DIAL
STORE
Press STORE.
To set ringing
1
FWD–All Calls
Enter 1.
To cancel ringing
0
FWD off
Enter 0.
OR outside line access no.
outside phone no.
(max. 32 digits)
Enter outside line access number and then outside phone number.
AUTO DIAL
STORE
Press STORE to set.
A confirmation tone will be heard.
•
Only one extension assigned as member 1 in each ICD group can perform the settings for virtual PSs.
•
It is possible to switch the forwarding status (on/off) of a virtual PS by entering the number
(4–7) of that extension, then pressing the fixed FWD/DND button, instead of pressing the
AUTO DIAL/STORE button.
User Manual 105
1.6.1 Forwarding Calls
Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by
ISDN)
All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service.
–
Unconditional (Call Forwarding Unconditional [CFU])
–
When your extension is busy (Call Forwarding Busy [CFB])
–
When you do not answer (Call Forwarding No Reply [CFNR])
To set
PT/SLT/PS
7 5
Off-hook.
#
Enter #.
Enter 7 5.
2
3
4
Unconditional
Busy
No Reply
Enter required number.
outside line no.
#
Enter outside line
number (3 digits).
Enter #.
desired phone no.
Enter desired
phone number.
your MSN
#
Enter #.
Enter your multiple
subscriber number
(MSN).
C.Tone
On-hook.
To cancel
PT/SLT/PS
Off-hook.
#
Enter #.
7
Enter 7 5.
5 outside line no.
#
Enter outside line
number (3 digits).
Enter #.
0
Enter 0.
C.Tone
On-hook.
your MSN
Enter your multiple
subscriber number
(MSN).
To confirm the condition
PT/PS
Off-hook.
#
Enter #.
7
Enter 7 5.
5
1
Enter 1.
C.Tone
outside line no.
#
Enter outside line
number (3 digits).
The display shows the selected type.
Enter #.
On-hook.
your MSN
Enter your multiple
subscriber number
(MSN).
106 User Manual
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message
[SVM])
–
–
–
–
–
–
Your PBX can provide you with answering machine service.
Your extension is assigned a message box, into which callers can leave voice messages for you.
After callers reach your message box, they will hear your personal greeting message. You can record two kinds of personal greetings: a normal greeting message and a greeting message for each time mode. You can also play back and clear your greeting messages and the voice messages left by callers.
–
Recording a Normal Greeting Message
Recording a Greeting Message for Each Time Mode
Redirecting Your Calls to Your Message Box
Listening to Voice Messages Left by Callers
Accessing Your Message Box from an Outside Telephone
Accessing the Message Box of Another Extension from Your Extension
•
This feature is not available for SIP Extensions (except the KX-HGT100). Even if a caller leaves a voice messages for a SIP Extension (except the KX-HGT100), the Message button light or Message/Ringer Lamp will not turn on to tell you that a voice message has been received.
•
You may hear a busy tone when trying to access your message box if too many other users are already accessing their message boxes. In that case, wait a few minutes and try again.
•
If the used recording space (including greeting messages and voice messages left by callers) for the SVM feature reaches a certain limit, the display informs you that the recording space is almost full, and you will hear dial tone 3 when going off-hook.
Dial Tone 3
1 s
•
Operation Reference When Accessing Your Message Box
After entering the SVM feature number ( 38), the operations below are available by entering the corresponding numbers.
Operation No.
2
3
0
1
8
# 6
Operation
To clear the normal greeting message
To record a normal greeting message
To play back the normal greeting message
To listen to voice messages left by callers
To set a greeting message for each time mode
To leave a voice message to another extension’s message box
User Manual 107
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
Recording a Normal Greeting Message
To record
PT/SLT/PS/KX-HGT100
Off-hook.
3 8
Enter 38.
AUTO DIAL
STORE
OR dial key
Press STORE or any
dial key (0–9, , #).
C.Tone
The greeting message is played back.
To play back
PT/SLT/PS/KX-HGT100
1
C.Tone
Enter 1.
Record message.
Example: "You have reached John. I am sorry I cannot take your call right now. Please leave a message."
0
Clear
A confirmation tone is heard.
1
OR
Rerecord
Enter 0 or 1 while the greeting message is being played back.
*
On-hook.
2
Enter 2.
C.Tone
The greeting message is played back.
Off-hook.
3 8
Enter 38.
0
Clear
1
A confirmation tone is heard.
OR
Rerecord
*
Enter 0 or 1 while the greeting message is being played back.
On-hook.
•
* This step can be omitted.
108 User Manual
To clear
PT/SLT/PS/KX-HGT100
Off-hook.
3 8
Enter 38.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
0
Enter 0.
C.Tone
On-hook.
Recording a Greeting Message for Each Time Mode
In addition to a normal greeting message, you can record a specific greeting message for each time mode
(day/lunch/break/night).
To record
PT/SLT/PS/KX-HGT100
Off-hook.
3
Enter 38.
8
8
Enter 8.
0
1
2
3
Day
Night
Lunch
Break
Enter the desired time mode.
1
Enter 1.
C.Tone
AUTO DIAL
STORE
OR dial key
Record message.
Press STORE or any
dial key (0–9, , #).
Example: "You have reached John. I am sorry I am out for lunch right now. Please leave a message."
C.Tone
The greeting message is played back.
0
Clear
1
A confirmation tone is heard.
OR
Rerecord
Enter 0 or 1 while the greeting message is being played back.
*
On-hook.
User Manual 109
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
To play back
PT/SLT/PS/KX-HGT100
Off-hook.
3 8
Enter 38.
The greeting message is played back.
8
Enter 8.
0
1
2
3
Day
Night
Lunch
Break
Enter the desired time mode.
0
Clear
1
A confirmation tone is heard.
OR
Rerecord
Enter 0 or 1 while the greeting message is being played back.
*
2
C.Tone
Enter 2.
On-hook.
•
* This step can be omitted.
To clear
PT/SLT/PS/KX-HGT100
Off-hook.
3 8
Enter 38.
8
Enter 8.
0
1
2
3
Day
Night
Lunch
Break
Enter the desired time mode.
0
Enter 0.
C.Tone
On-hook.
•
If both the greeting message for a certain time mode and the normal greeting message have been recorded, callers will hear the greeting message for that time mode. However, if no greeting message has been recorded for a certain time mode, the normal greeting message will be played instead.
110 User Manual
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
Redirecting Your Calls to Your Message Box
You can set incoming calls to be redirected to your own message box so that callers can leave voice messages when you cannot answer the phone.
To set/cancel
PT/SLT/PS/KX-HGT100
Off-hook.
7
Enter 71.
1
0
OR
1
OR
2
Both Calls
Outside Calls
Intercom Calls
Enter 0 to 2 as you desire.
0
4
5
2
3
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Enter required number.
For "Cancel", go on-hook directly after entering 0.
floating extension no.
for the SVM feature
Enter the floating extension
number for the SVM feature.
#
Enter #.
C.Tone
On-hook.
•
The default floating extension number for the SVM feature is 591.
User Manual 111
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
Leaving Voice Messages
If the extension user you called is not able to answer your call, and your call is redirected to the message box, you will hear the greeting message. Then, you can leave a voice message for that extension. It is also possible to leave a voice message directly in the message box of a desired extension by following the steps below:
To leave a voice message directly to another extension’s message box
PT/SLT/PS/KX-HGT100
Off-hook.
3 8
Enter 38.
# 6
Enter #6.
extension no.
Dial extension number.
You hear the greeting message.
C.Tone
Record message.
OR dial key
On-hook or press any
dial key (0–9, , #).
•
Voice message recording will stop, you will hear a notification tone, and the call will be disconnected, in the following cases:
a.
the recording time for the voice message reaches the preprogrammed limit. (default: 120 seconds)
b.
the recording space for the SVM feature reaches the limit.
•
When you are on the phone, you can transfer the call directly to the message box of a desired extension by placing the call on hold temporarily, then pressing 38 + #6 + the desired extension number. This allows the caller to leave a voice message in the message box of the desired extension.
112 User Manual
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
Listening to Voice Messages Left by Callers
When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The
SVM Log can be viewed using the display of a PT or PS by pressing the Message button.
To listen to voice messages
PT/PS
While on-hook
MESSAGE
Off-hook.
Press MESSAGE until desired SVM Log appears.
PT/SLT/PS/KX-HGT100
Off-hook.
3 8
Enter 38.
3
Enter 3.
PT/SLT/PS/KX-HGT100
Off-hook.
MESSAGE
OR
7 0
2
Press MESSAGE or enter 702.
To clear the voice message that you are listening to
PT/SLT/PS/KX-HGT100
While hearing the voice message
AUTO DIAL
3
Enter 3.
STORE
OR
1
Press STORE or enter 1 to confirm.
•
Various operations are available by entering numbers while you are listening to a recorded voice message using any of the methods described above. The available options are as follows:
User Manual 113
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
1
Operation No.
/
#
#
#
2
3
4
5
6
8
# 9
Operations
To play back the voice message from the beginning
To go to the next voice message
To clear the voice message
(Press the AUTO DIAL/STORE button or enter 1 to confirm.)
To call back the caller who left the voice message
To go back to the previous voice message
To leave a voice message directly in the message box of another extension
(Enter desired extension number.)
To play back your greeting message and record a voice message in your own message box
To end the call
*1 This operation is not available for the KX-HGT100.
•
In addition to the caller information that is recorded in the Call Log, the following SVM Log information is recorded with voice messages left by callers:
•
Caller’s Name
•
Caller’s Telephone Number
•
Time recording started
•
Voice Message Status
–
"New" is displayed for voice messages that have not previously been listened to.
–
"Old" is displayed for voice messages that have previously been listened to.
Please note that the information shown on the display may vary depending on the information that was received and the type of telephone used. Only users of a 6-line display PT can view all of the above information.
•
You can lock the SVM Log display by using an extension PIN (Personal Identification Number) to prevent other users from viewing the information and from playing back your voice messages (Display Lock). Refer
to "3.1.2 Settings on the Programming Mode".
•
If your telephone has a Message for Another Extension button, you can access the message box of another extension and listen to voice messages for that extension.
•
If a new voice message has been left in your message box, you will hear dial tone 4 after going off-hook.
In addition, if your telephone has a Message button or Message/Ringer Lamp, the corresponding button or lamp will light when a voice message has been left.
Dial Tone 4
1 s
114 User Manual
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
To listen to voice messages while your display is locked
PT/SLT/PS
PIN: Personal Identification Number
Off-hook.
4
Enter 47.
7
Dial your
extension number.
extension PIN
Enter extension PIN
(max. 10 digits).
C.Tone &
D.Tone
If the wrong extension PIN is entered, you hear an alarm tone.
3 8
3
Enter 38.
Enter 3.
•
When you press the Message button while on-hook to play back voice messages, Display
Lock is temporarily deactivated.
To clear voice messages from the SVM Log
PT
While on-hook
MESSAGE
TRANSFER
AUTO DIAL
STORE
Press MESSAGE until desired SVM Log appears.
Press TRANSFER.
Press STORE.
User Manual 115
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
Accessing Your Message Box from an Outside Telephone
You can remotely access your message box and perform any operations of the SVM feature through an outside line as if you were at your own extension.
From Outside Telephone
PIN: Personal Identification Number
Off-hook.
desired phone no.
Dial desired phone
number of a destination that has set the SVM feature.
The greeting message is played back.
4 7
Enter 47 while hearing the greeting message.
Dial your
extension number.
extension PIN
Enter extension PIN
(max. 10 digits).
C.Tone &
D.Tone
3 8
Enter 38.
For available operations, see "Operation Reference
When Accessing Your
Message Box".
•
If you hear a reorder tone when you try to leave a voice message directly in the message box of another extension, that message box is unavailable. You can enter another extension number by pressing " ".
•
When accessing your message box from an outside telephone, you cannot call back callers who have left voice messages, by pressing 4 while hearing the voice message.
To listen to voice messages left in the message box of another extension
From Outside Telephone
PIN: Personal Identification Number
While hearing voice messages in your message box
# 8
The greeting message is played back.
4 7 desired extension no.
Enter #8.
Enter 47. Dial desired
extension number.
extension PIN
Enter extension PIN for that extension (max. 10 digits).
C.Tone &
D.Tone
If the wrong extension PIN is entered, you hear an alarm tone.
3 8
Enter 38.
3
Enter 3.
116 User Manual
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])
Accessing the Message Box of Another Extension from Your Extension
You can access the message box of another extension (for example, to record a greeting message for that extension) by following the steps below:
PT/SLT/PS
PIN: Personal Identification Number
Off-hook.
4
Enter 47.
7 extension PIN
Enter extension PIN for that extension (max. 10 digits).
C.Tone &
D.Tone
If the wrong extension PIN is entered, you hear an alarm tone.
3
Enter 38.
8 desired extension no.
Dial desired
extension number.
For available operations, see "Operation Reference
When Accessing Your
Message Box".
User Manual 117
1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message)
1.6.3 Showing a Message on the Caller’s Telephone Display
(Absent Message)
You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone.
There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.
Message no.
Message (Example)
4
5
6
1
2
3
7
8
9
Will Return Soon
Gone Home
At Ext %%%% (Extension number)
Back at %%:%% (Hour:Minute)
Out until %%/%% (Month/Day)
In a Meeting
A message assigned for each extension.
(Personal Absent Message)
To set
PT/SLT/PS/SIP Extn.
Off-hook.
#
7 5 0
Enter 750.
7
8
9
1
Will Return Soon
2
Gone Home
3
At Ext %%%% +
Extension no.
4
Back at %%:%% +
Hour : Minute
5
Out until %%/%% +
Month / Day
6
In a Meeting
Enter required number.
C.Tone
Enter #. On-hook.
To cancel
PT/SLT/PS/SIP Extn.
Off-hook.
7 5 0
Enter 750.
0
Enter 0.
C.Tone
On-hook.
118 User Manual
1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message)
•
Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or .
•
The preprogrammed messages can be changed through system programming.
•
To create your personal message (Message no. 9), refer to "3.1.2 Settings on the
User Manual 119
1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock)
1.6.4 Preventing Other People from Using Your Telephone
(Extension Dial Lock)
You can lock your extension so that other users cannot make unauthorised outside calls.
This feature is also known as Electronic Station Lockout.
To lock
PT/SLT/PS/SIP Extn.
Off-hook.
7 7
Enter 77.
1
Enter 1.
C.Tone
On-hook.
To unlock
PT/SLT/PS/SIP Extn.
PIN: Personal Identification Number
Off-hook.
7
Enter 77.
7 0 extension PIN
(max. 10 digits).
C.Tone
On-hook.
•
If you forget the extension PIN or cannot unlock your extension, consult your manager.
He can clear your extension PIN. Then, you can set the new PIN and unlock your extension by entering it.
•
If your extension is locked by this feature, it cannot perform features as follows:
–
Making outside calls
–
Changing the call forwarding destination
•
If you do not set extension PIN, you cannot lock and unlock your extension.
To make an outside call while your extension is locked
PT/SLT/PS
PIN: Personal Identification Number
Off-hook.
4 7
Enter 47. Dial your
extension number.
extension PIN
Enter extension PIN
(max. 10 digits).
C.Tone &
D.Tone
Dial desired
phone number.
If the wrong extension PIN is entered, you hear an alarm tone.
Seize outside line before entering outside phone number.
120 User Manual
1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock)
•
After you make an outside call, Extension Dial Lock is automatically activated again.
User Manual 121
1.7.1 Paging
1.7 Making/Answering an Announcement
1.7.1 Paging
–
–
Paging and then Transferring a Call
Group Paging
You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously.
To page
PT/SLT/PS
Off-hook.
3
Enter 33.
3 paging group no.
Dial paging group
number (2 digits).
C.Tone
Announce.
Wait for an answer.
Talk.
•
If the group which you paged is already being used for paging, you hear a busy tone.
Paging and then Transferring a Call
PT/SLT/PS
During a conversation
TRANSFER
OR
OR
3 3 paging group no.
C.Tone
Press TRANSFER or
Recall/hookswitch.
The other party is placed on hold.
Enter 33.
Wait for an answer.
Talk.
Dial paging group
number (2 digits).
On-hook.
The held party and the paged extension are connected and start a conversation.
Announce.
122 User Manual
•
After you go on-hook, the caller can talk to the person who answers the page.
1.7.1 Paging
User Manual 123
1.7.2 Answering/Denying a Paging Announcement
1.7.2 Answering/Denying a Paging Announcement
To answer
PT
Off-hook.
4 3
C.Tone
Enter 43.
Talk.
To allow/deny a paging announcement (Paging Deny)
PT
Off-hook.
7 2
Enter 721.
1
1
OR
0
Deny
Allow
Enter 1 or 0.
C.Tone
On-hook.
•
The following are extensions that cannot receive a paging announcement:
–
Portable station
–
Single line telephone
–
Proprietary telephone that is ringing or busy
–
Proprietary telephone in Paging Deny mode
–
Proprietary telephone in DND mode
•
System programming may be required for some IP-PT users to receive paging announcements.
•
Even if the announcement is not paging your extension, you can answer it, if it is paging your group.
124 User Manual
1.7.3 Making a Conference Group Call
1.7.3 Making a Conference Group Call
You can call multiple parties, assigned as members of a group (conference group), and establish a multiple party conversation with the called parties. You can make a conference group call to both extensions and outside lines (including analogue lines). The following two modes are available:
•
Conference Mode: the called parties can join the conversation automatically. (
•
Broadcast Mode: the called parties can hear the caller’s voice announcement, and then be allowed to join the conversation by the caller. (
•
If you dial a conference group number that is in use for another conversation, you will hear a busy tone and cannot establish a multiple party conversation.
•
If you fail to seize idle outside lines necessary for all members assigned in the conference group, you will hear a reorder tone and cannot make a conference group call.
•
When making a conference group call to an outside party, the CLIP number for that call will
be the one you select for making calls to an outside line. Refer to "1.8.4 Displaying Your
Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line
Identification Presentation [CLIP/COLP])".
Conference Mode
If this mode is selected through system programming, the called parties can join the conversation simply by going off-hook. The caller can end the conversation with a specific party manually.
To make/answer a conference group call (for both extension and outside line)
PT/SLT/PS
Caller
3 2 conference
group no.
entry code
*
Off-hook.
Enter 32.
Dial conference
group number
(1 digit).
Enter entry code
(max. 8 digits).
Enter #.
Any Telephone
Called Party
The telephone rings.
Wait for an answer.
C.Tone
Off-hook.
Talk.
A multiple party conversation is now established.
Talk.
User Manual 125
1.7.3 Making a Conference Group Call
•
* If you do not enter an entry code when making the conference group call, extensions/outside telephones can join the conversation without needing to enter an entry code.
•
Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no one can join a conversation that is already in progress. For details, refer to "
•
A conversation can be established with a maximum of 8 parties (including the caller).
•
With PTs and KX-WT125/KX-TCA175/KX-TCA275 PSs, a conference group call can be automatically answered without going off-hook. This mode is selected through system programming.
•
If using an SLT, the caller can only originate a conference group call and cannot control the called parties’ call status manually.
For a caller
To end a conversation with a specific party
PT/PS
During a conversation
To end a conversation with a specific party
(DSS)
Press DSS.
To end a conversation with the party who
joined the conversation last
TRANSFER
Press TRANSFER.
To disconnect the party who joined the
conversation last from the conference group call
FLASH/
RECALL
Press FLASH/RECALL.
•
In this case, the FLASH/RECALL button must be set to Flash/Recall mode through system programming.
Broadcast Mode
If this mode is selected through system programming, the caller can call multiple parties in a conference group, make a voice announcement, and then establish a multiple party conversation with the called parties. This conversation will be heard by all called parties. Called parties can listen to the announcement simply by going off-hook. They can send a notification tone if they want to join the conversation.
126 User Manual
1.7.3 Making a Conference Group Call
To make/answer a conference group call (for both extension and outside line)
PT/SLT/PS
Caller
3 2 conference
group no.
entry code
*
Off-hook.
Enter 32.
Dial conference
group number
(1 digit).
Enter entry code
(max. 8 digits).
Enter #.
Any Telephone
Called Party
The telephone rings.
Wait for an answer.
C.Tone
Off-hook.
Announce.
•
* If you do not enter an entry code when making the conference group call, extensions/outside telephones can join the conversation without needing to enter an entry code.
•
Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no one can join a conversation that is already in progress. For details, refer to "
•
With PTs and KX-WT125/KX-TCA175/KX-TCA275 PSs, a conference group call can be automatically answered without going off-hook. This mode is selected through system programming.
•
If using an SLT, the caller can only originate a conference group call and cannot control the called parties’ call status manually.
For a caller
To make a conversation with a specific party
PT/PS
During an announcement
(DSS)
Press DSS.
User Manual 127
1.7.3 Making a Conference Group Call
To make a conversation with a party in the group’s preassigned order
PT/PS
During an announcement
CONF
Press CONF.
To end a conversation with a specific party
PT/PS
During a conversation
To end a conversation with a specific party
(DSS)
Press DSS.
To end a conversation with the party who
joined the conversation last
TRANSFER
Press TRANSFER.
To disconnect the party who joined the
conversation last from the conference group call
FLASH/
RECALL
Press FLASH/RECALL.
•
In this case, the FLASH/RECALL button must be set to Flash/Recall mode through system programming.
128 User Manual
1.7.3 Making a Conference Group Call
For a called extension
To send a notification tone to the caller and join a conversation
PT/SLT/PS
Called Party
During an announcement
(DSS)
Press DSS corresponding to the caller.
OR
Wait for reply.
Talk.
Press Recall/
hookswitch.
PT/PS
Caller
During an announcement
A notification tone occurs, and the display shows the called party's information.
(DSS)
Press corresponding
DSS.
Talk.
Introduce the called party to the conversation.
•
A maximum of 32 parties (including the caller) can join the conference. However, only a maximum of 8 parties (including the caller) can join the conversation. The other parties can only listen to the announcement or conversation.
•
Push-to-Talk
If the Broadcast Mode and this mode are selected through system programming, the called extension users can join the conversation by pressing any dial key (0–9, , #) during the voice announcement.
The caller can create a wireless paging system with PSs. All of the called PS users will hear the voice announcement. Then, any PS user can respond by pressing any dial key, and their reply will be heard by all of the called parties.
Join After Time Out
Extensions or outside telephones can join the multiple party conversation that has been already started using this feature. For example, if the conference group members fail to answer when a conference group call is made, they can join the multiple party conversation later using this feature. They can join the conversation from outside telephones (through DISA or TIE Line) or extensions (including SIP Extensions). This feature is available for both modes: Conference Mode and Broadcast Mode.
User Manual 129
1.7.3 Making a Conference Group Call
For security reasons, you can set a specific entry code for the conference group call. To join the conversation, extensions/outside telephones have to enter the same entry code. Therefore, you have to inform the parties to be added to the conversation of the entry code in advance.
For an extension originating the conversation
To make a conference group call with an entry code
PT/SLT/PS entry code
*
Off-hook.
3 2
Enter 32.
conference
group no.
Dial conference
group number (1 digit).
Enter entry code
(max. 8 digits).
Enter #.
C.Tone
Talk.
130 User Manual
1.7.3 Making a Conference Group Call
For an extension joining the conversation
To join a conversation with an entry code
PT/SLT/PS/SIP Extn.
Off-hook.
3 2
Enter 32.
Enter #.
conference
group no.
Dial conference
group number (1 digit).
entry code
Enter entry code
(max. 8 digits).
*
Enter #.
C.Tone
Talk.
•
* If you do not enter an entry code when making the conference group call, extensions/outside telephones can join the conversation without needing to enter an entry code.
•
Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no one can join a conversation that is already in progress.
•
When you are using an outside telephone (through DISA or TIE Line), it is possible to join the conversation after accessing your extension using Walking COS.
•
Extensions/outside telephones can join the conversation using this feature only when the conference group call has already been established between the extension originating a conversation and at least one member.
•
To join a conversation that is already in progress, extensions/outside telephones must be using an idle extension with no held calls.
•
If a conversation has reached the maximum number of participants, this feature cannot be used to join the conversation.
•
Starting a Conference Group Call using Hands-free Answerback
If the Hands-free Answerback feature is enabled with at least one conference group member, the call can be automatically answered and the conversation begins with only one participant
(the caller). Then, up to 6 participants can use the Join After Time Out feature to join the conversation.
User Manual 131
1.8.1 Setting the Alarm (Timed Reminder)
1.8 Setting the Telephone According to Your Needs
1.8.1 Setting the Alarm (Timed Reminder)
You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake-up call.
The alarm can occur either once or daily (every day until cancelled) at a preset time. When you go off-hook to answer, you will hear a special dial tone or prerecorded message.
To set
PT/SLT
Off-hook.
7 6 0
Enter 760.
1
Enter 1.
OR hour/minute hour/minute
0
OR
1
AM
PM
Enter hour (01–12) and minute (00–59) and then
0 for AM or 1 for PM.
Or enter hour (00–23) and minute (00–59).
0
OR
1
Once
Daily
Enter 0 for once or 1 for daily.
C.Tone
On-hook.
•
* Enter the time in the format assigned to your PBX (12-hour or 24-hour).
To cancel
PT/SLT
Off-hook.
7 6 0
Enter 760.
To stop or answer the ringback
PT/SLT
INTERCOM
OR
Press INTERCOM or off-hook.
0
Enter 0.
C.Tone
On-hook.
132 User Manual
1.8.1 Setting the Alarm (Timed Reminder)
To confirm
PT
TRANSFER
Press TRANSFER several times.
•
You can also confirm the Timed Reminder by using the soft button.
•
The alarm keeps ringing for preprogrammed seconds.
•
If you receive an incoming call during ringback, the ringing starts after the ringback stops.
•
If you are having a conversation exceeding alarm ringing period, the ringback will start after your conversation.
User Manual 133
1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])
1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])
–
–
Switching FWD/DND Status Using Fixed FWD/DND Button
Do Not Disturb (DND)
You can set this feature to prevent incoming calls from ringing at your extension. This can be useful, for example, when you are in a meeting or busy.
To set/cancel
PT/SLT/PS/SIP Extn.
Off-hook.
7 1
Enter 71.
0
OR
1
OR
2
Both Calls
Outside Calls
Intercom Calls
Enter 0 to 2 as you desire.
1
OR
0
Set
Cancel
Enter 1 to set or 0 to cancel.
C.Tone
On-hook.
•
When using a proprietary telephone, you can set or cancel Do Not Disturb by pressing the
FWD/DND button (fixed button) instead of " 710".
•
The FWD/DND button light shows the current status as follows:
Off: Both features are not set.
Red on: FWD mode
Flashing red slowly: DND mode
•
The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting
Mode. Ask your manager what mode your system is in if you are not sure.
(1) When in FWD/DND Cycle Switch Mode:
Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below:
FWD DND Off
(2) When in FWD/DND Setting Mode:
Pressing the FWD/DND button (fixed button) while in idle status allows you to switch the
FWD/DND status and set the FWD destination (refer to "
Note
A FWD/DND button (customised button) is always in FWD/DND Cycle Switch Mode: the mode cannot be changed.
134 User Manual
1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])
•
If your extension has set this feature, a calling extension will hear DND tone.
•
If this feature is set, the Call Forwarding (FWD) feature does not work.
•
Specified extensions can override this feature and call DND extensions (DND Override).
•
When making a call using an SDN button to a PDN extension with DND set, this feature will temporarily be deactivated.
•
When intercom calls are set to be handled differently from outside calls (DND set/cancel), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND—
Intercom calls, because:
a.
the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed button]) will indicate the setting for either outside calls or intercoms calls, but not both.
Note
The DND icon on PS display reflects the setting for outside calls only.
b.
pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button]) will not change the FWD or DND mode for intercom calls and outside calls separately.
Customising Your Phone
•
Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons.
User Manual 135
1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])
Switching FWD/DND Status Using Fixed FWD/DND Button
Using a proprietary telephone (PT), you can easily switch the FWD/DND status for outside/intercom calls without clearing any FWD destination that was set previously.
To switch the FWD/DND status for outside calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
The current FWD/DND status for outside calls is displayed.
Press the fixed
FWD/DND button.
FWD/DND
Press the fixed FWD/DND button again to switch the status.
To switch the FWD/DND status for intercom calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
Press the fixed
FWD/DND button.
2
Enter 2.
The current FWD/DND status for intercom calls is displayed.
FWD/DND
Press the fixed FWD/DND button again to switch the status.
To set and clear FWD/DND for outside/intercom calls
PT
While on-hook (when in FWD/DND Setting Mode)
FWD/DND
Press the fixed
FWD/DND button.
1
OR
2
Outside Calls
Intercom Calls
*
Enter 1 or 2.
AUTO DIAL
STORE
Press STORE.
0
OR
1
FWD/DND off
DND on
Enter 0 or 1.
AUTO DIAL
STORE
Press STORE to set.
A confirmation tone will be heard.
136 User Manual
•
* This step can be omitted.
1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])
User Manual 137
1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA)
1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call
Announcement [OHCA]/Whisper OHCA)
During a conversation, you can be informed of a call waiting with a tone or voice announcement through your built-in speaker or handset. (Default: Disable—No call [Intercom calls]/No tone [Outside calls])
Call Waiting Tone:
a waiting tone through the built-in speaker of PT/handset of SLT. To change the tone from PT, refer to
"3.1.2 Settings on the Programming Mode".
OHCA:
a voice announcement through the built-in speaker
Whisper OHCA:
a voice announcement through the handset
To set/cancel for intercom calls (Manual Call Waiting)
PT/SLT/PS
Off-hook.
7 3 1
Enter 731.
2
OR
3
0
OR
1
OR
No call
Tone
OHCA
Whisper OHCA
Enter 0 to 3 as you desire.
C.Tone
On-hook.
To set/cancel for outside calls (Automatic Call Waiting)
PT/SLT/PS
7 3 2
0
OR
1
No tone
Tone
Off-hook.
Enter 732.
Enter 0 or 1.
C.Tone
On-hook.
•
OHCA is only available with certain digital proprietary telephones.
•
Whisper OHCA is only available with certain digital proprietary telephones and IP proprietary telephones. In addition, both you and the other party must use supported telephones.
138 User Manual
1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line
Identification Presentation [CLIP/COLP])
1.8.4 Displaying Your Telephone Number on the Called Party and
Caller’s Telephone (Calling/Connected Line Identification
Presentation [CLIP/COLP])
CLIP:
When making an outside call, you can present your preprogrammed telephone number to the called party.
COLP:
When receiving an outside call, you can present your preprogrammed telephone number to the calling party.
You can select the telephone number sent, either the number of the line used or the number assigned to your extension.
If you select "Public", the calling/called party sees the number of the line used (subscriber’s number).
If you select "Your extension", they see the telephone number assigned on your extension.
To show either the number assigned to the outside line or your extension
PT/SLT/PS/SIP Extn.
Off-hook.
7
Enter 7 2.
2
1
OR
2
Public
Your extension
Enter 1 for public or 2 for your extension.
C.Tone
On-hook.
•
Availability of this feature depends on the ISDN service of your telephone company.
•
When you forward a call to an outside party, the CLIP number for that call will be that of the calling party or of the forwarding extension depending on system programming.
•
If you use the ICD Group button to make a call to the other party, the telephone number assigned to the ICD Group will be used.
User Manual 139
1.8.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification
Restriction [COLR])
1.8.5 Preventing Your Telephone Number Being Displayed on the
Caller’s Telephone (Connected Line Identification Restriction
[COLR])
When receiving an outside call, you can select whether the caller can see your telephone number or not.
To show/prevent
PT/SLT/PS/SIP Extn.
7 0
0
OR
1
Show
Prevent
C.Tone
Off-hook.
Enter 7 0.
Enter 0 to show or 1 to prevent.
On-hook.
•
You can change the mode by pressing a preset COLR button while on-hook.
The COLR button light shows the current status as follows:
Off: shows your telephone number.
Red on: prevents your telephone number being displayed.
•
Availability of this feature depends on the ISDN service of your telephone company.
Customising Your Phone
•
Create or edit a Connected Line Identification Restriction (COLR) button.
140 User Manual
1.8.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction
[CLIR])
1.8.6 Preventing Your Number Being Displayed on the Called
Party’s Telephone (Calling Line Identification Restriction [CLIR])
When making an outside call, you can select whether the called party can see your telephone number or not.
To show/prevent
PT/SLT/PS/SIP Extn.
7 1
0
OR
1
Show
Prevent
C.Tone
Off-hook.
Enter 7 1.
Enter 0 to show or 1 to prevent.
On-hook.
•
You can change the mode by pressing a preset CLIR button while on-hook.
The CLIR button light shows the current status as follows:
Off: shows your telephone number.
Red on: prevents your telephone number being displayed.
•
Availability of this feature depends on the ISDN service of your telephone company.
Customising Your Phone
•
Create or edit a Calling Line Identification Restriction (CLIR) button.
User Manual 141
1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)
1.8.7 Preventing Other People from Joining Your Conversation
(Executive Busy Override Deny)
PT/SLT/PS
Off-hook.
7 3 3
Enter 733.
1
OR
0
Prevent
Allow
Enter 1 to prevent or 0 to allow.
C.Tone
On-hook.
•
Some extensions may be prohibited from performing this feature.
142 User Manual
1.8.8 Turning on the Background Music (BGM)
1.8.8 Turning on the Background Music (BGM)
You can listen to the background music through your telephone speaker while on-hook.
An external music source, such as a radio, can be connected.
If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily. When you go back on-hook, the music starts again.
To select and set/cancel
PT
Off-hook.
7 5 1
Enter 751.
BGM no.
OR
0
Cancel
Enter BGM number
(1 digit) or 0 to cancel.
C.Tone
On-hook.
•
System programming may be required for some IP-PT users to listen to background music.
User Manual 143
1.8.9 Protecting Your Line against Notification Tones (Data Line Security)
1.8.9 Protecting Your Line against Notification Tones (Data Line
Security)
You can protect the line against audible notification tones, such as a call waiting tone during a conversation.
Set this feature if your extension has a data communication device, such as a PC or fax machine connected to ensure secure data transmission.
To set/cancel
PT/SLT/PS
Off-hook.
7 3 0
Enter 730.
1
OR
0
Set
Cancel
Enter 1 to set or 0 to cancel.
C.Tone
On-hook.
144 User Manual
1.8.10 Checking the Time Service Status
You can check the current status of the Time Service on the display.
1.8.10 Checking the Time Service Status
PT
While on-hook
TRANSFER
OR
(Time Service
Lunch/Break))
Press TRANSFER or Time Service
(Day/Night/Lunch/Break).
•
The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows:
Off: Day mode
Green on: Lunch mode
Flashing green: Break mode
Red on: Night mode
Flashing red: Holiday mode
•
Any extension user except the managers can check the current status by pressing the Time
Service (Day/Night/Lunch/Break) button.
Customising Your Phone
•
Create or edit a Time Service (Day/Night/Lunch/Break) button.
User Manual 145
1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone)
1.8.11 Setting the Parallelled Telephone to Ring (Parallelled
Telephone)
In the case where a single line telephone is connected in parallel to your digital proprietary telephone, you can choose whether the parallelled single line telephone will ring to an incoming call or not.
(Default: Ring)
DPT
Off-hook.
3 9
Enter 39.
1
OR
0
Ring
No ring
Enter 1 to ring or 0 not to ring.
C.Tone
On-hook.
•
Even if "No ring" is selected, calls can be made and answered on the single line telephone by lifting the handset.
•
If you go off-hook while your parallelled telephone is in use, the call will switch over to you.
•
This feature is not available for the KX-T7665.
146 User Manual
1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode)
1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless
XDP Parallel Mode)
Your PS can be used in parallel with a PT or SLT.
When in this mode, incoming calls to a wired telephone also ring the paired PS.
To set
Press TALK.
To cancel
4 8
Enter 48.
1
Enter 1.
Enter extension number of the paired telephone.
C.Tone
Press CANCEL.
4 8
Enter 48.
0
Enter 0.
C.Tone
Press CANCEL.
Press TALK.
•
Some wired telephones are prohibited from using this feature.
•
If you go off-hook while your parallelled telephone is in use, the call will switch over to you.
User Manual 147
1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear)
1.8.13 Clearing Features Set at Your Extension (Extension Feature
Clear)
You can reset the settings of the following features on your extension to the default settings with one operation.
This feature is also known as Station Programme Clear.
Features Default Setting
Hot Line
Message Waiting—(All the messages that have been left by other extension users)
Call Pickup Deny
Absent Message
Paging Deny
Timed Reminder
Call Waiting for intercom calls
Call Waiting for outside calls
Executive Busy Override Deny
BGM
Data Line Security
Parallelled Telephone
Log-in/Log-out
Off
Off
Allow
Off
Off
Allow
Cleared
Off
Disable (No call)
Disable (No tone)
Allow
Off
Off
The telephone in parallel rings.
Log-in
*1 These features may not be reset depending on the system programming.
PT/SLT/PS/SIP Extn.
Off-hook.
7 9 0
Enter 790.
C.Tone
On-hook.
•
For Users in Canada Only:
After performing Extension Feature Clear, the setting of Call Waiting becomes "Enable
(Tone)". In this case, dial tone 2 will be heard when you go off-hook.
148 User Manual
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up)
1.9 Utilising the Call Centre
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/
Log-out, Wrap-up)
You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension. (Default: Log-in) Even if your extension is logged-in, you can have a specified time period (wrap-up time) when you will not receive calls after completing a previous call. This time can be used for you to write a report and so on.
You can also manually select "Not Ready" mode to temporarily leave a distribution group.
Talk.
Ready
Log-in
Log-out
Wrap-up
Not Ready
To set Log-in/Log-out
PT/SLT/PS/SIP Extn.
Off-hook.
7
ICD Group: Incoming Call Distribution Group
3
Enter 736.
6
0
OR
1
Log-out
Log-in
Enter 0 or 1.
ICD Group extension no.
OR
Specified
All
C.Tone
On-hook.
Enter ICD Group extension
number or .
User Manual 149
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up)
PT/PS
While on-hook
ICD Group: Incoming Call Distribution Group
(Log-in/Log-out)
ICD Group extension no.
OR
Specified
All
Press Log-in/Log-out.
Enter ICD Group extension number or .
PT/PS
While on-hook
(Log-in/Log-out of a specified group)
Press Log-in/Log-out of a specified group.
To enter/leave Not Ready mode
PT/SLT/PS
/SIP Extn.
7 3 5
1
OR
0
Not Ready
Ready
Enter 1 or 0.
C.Tone
On-hook.
Off-hook.
Enter 735.
To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode)
PT/PS
While on-hook
(Wrap-up)
Press red or flashing red Wrap-up.
*
150 User Manual
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up)
•
* The status will be as follows:
Ready Not Ready
Not Ready Ready
Wrap-up Not Ready
•
The Log-in/Log-out of a specified group button light shows the current status as follows:
Off: Log-in mode
Red on: Log-out mode
•
The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.
The Wrap-up button light shows the current status as follows:
Off: Ready mode
Red on: Not Ready mode
Flashing red: Wrap-up mode
•
In Wrap-up mode/Not Ready mode, your extension does not receive calls through any group, even if it belongs to multiple groups.
•
The last remaining logged-in extension may not be allowed to log out, depending on system programming.
•
The Supervisor extension can control the Log-in/Log-out status of other extensions.
For more information, refer to "1.9.2 Monitoring and Controlling the Call Status of an Incoming
Call Distribution Group (Incoming Call Distribution Group Monitor)".
Customising Your Phone
•
Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a
Wrap-up button.
User Manual 151
1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution
Group Monitor)
1.9.2 Monitoring and Controlling the Call Status of an Incoming
Call Distribution Group (Incoming Call Distribution Group Monitor)
–
Monitoring the Status of Waiting Calls
–
Monitoring and Changing the Log-in/Log-out Status of Extensions
The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group. It should have a PT with 6-line display. The display and DSS buttons show as follows:
Initial Display
<Display>
Date/Time & extension no.
<DSS>
Busy Status Monitor
739
ICD Group extension no.
"EXIT"
Monitoring the
Call Status
<Display>
Queuing Monitor
<DSS>
Busy Status Monitor
Monitoring the Call Status and Log-in/Log-out Status
"SPRVS"
<Display>
Queuing Monitor
"EXIT"
<DSS>
Log-in/Log-out Monitor
ICD Group: Incoming Call Distribution Group
"EXIT" "LOG"
<Display>
Call Log History
<DSS>
Busy Status Monitor
Monitoring the Status of Waiting Calls
The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming call distribution group has an overflowed call, the display shows the status automatically.
The following information is displayed.
<Queuing Monitor>
•
The current date/time
•
The ICD Group extension number/name
•
The number of waiting calls
•
The longest waiting time
<Call Log History>
•
The date/time when cleared at last time
•
The total number of received calls
•
The number of overflowed calls
•
The number of unanswered calls
•
The average waiting time of queuing calls
152 User Manual
1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution
Group Monitor)
To monitor
Display PT
ICD Group: Incoming Call Distribution Group
Off-hook.
7 3 9
Enter 739.
ICD Group extension no.
Enter ICD Group
extension number.
C.Tone
On-hook.
To clear Call Log History
Display PT
LOG CLEAR
Press "LOG".
Press "CLEAR".
•
The accumulated data is cleared.
"****" shows if the number to be displayed exceeds the maximum displayable digits.
Monitoring and Changing the Log-in/Log-out Status of Extensions
The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution group members by the DSS button light. It can also change their Log-in/Log-out status if needed.
To monitor
Display PT
After viewing the status of waiting calls
SPRVS
Press "SPRVS".
User Manual 153
1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution
Group Monitor)
To change the Log-in /Log-out mode
Display PT
(DSS)
Press desired DSS.
•
The DSS button light shows the current status as follows:
Off: The extension is not in the group.
Green on: Log-in (Ready) mode
Flashing green: Log-in (Not Ready) mode
Red on: Log-out mode
154 User Manual
1.9.3 Forwarding a Waiting Call (Manual Queue Redirection)
1.9.3 Forwarding a Waiting Call (Manual Queue Redirection)
When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.
To forward the waiting call
PT/PS
(Hurry-up)
Press red or flashing red Hurry-up.
•
The Hurry-up button light shows the current status as follows:
Off: No waiting call.
Red on: Some calls are waiting.
Flashing red: The number of calls exceeds the manual queue redirection level.
Customising Your Phone
•
Create or edit a Hurry-up button.
User Manual 155
1.10.1 If a Doorphone/Door Opener is Connected
1.10 Using User-supplied Equipment
1.10.1 If a Doorphone/Door Opener is Connected
You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door.
–
–
Doorphone Call
To call from the doorphone
Doorphone
Press doorphone button.
C.Tone
Talk.
To answer a call from the doorphone
PT/SLT/PS/SIP Extn.
Off-hook.
To call the doorphone
PT/SLT/PS/SIP Extn.
Off-hook.
3
Enter 31.
1 doorphone no.
Enter doorphone
number (2 digits).
C.Tone
Talk.
•
If no one answers a doorphone call within a specified time period, the call is cancelled.
156 User Manual
1.10.1 If a Doorphone/Door Opener is Connected
Opening a Door (Door Open)
Some extensions may be prohibited from using this feature.
From a specified extension
PT/SLT/PS
Off-hook.
5
Enter 55.
5 doorphone no.
Enter doorphone
number (2 digits).
C.Tone
On-hook.
From any extension while talking to the doorphone
PT/SLT/PS
5
Enter 5.
C.Tone
On-hook.
•
The door open will be triggered for a specified time period.
User Manual 157
1.10.2 If an External Relay is Connected
1.10.2 If an External Relay is Connected
Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX.
To switch on the relay
PT/SLT/PS
Off-hook.
5
Enter 56.
6 relay no.
Enter relay number
(2 digits).
C.Tone
On-hook.
•
The relay will be switched off after a specified time period.
158 User Manual
1.10.3 If an External Sensor is Connected
1.10.3 If an External Sensor is Connected
Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX.
To answer a sensor call
PT/SLT/PS
D.Tone
Off-hook.
On-hook.
•
If you do not answer a sensor call within a specified time period, the sensor call will stop.
User Manual 159
1.10.4 If a Host PBX is Connected
1.10.4 If a Host PBX is Connected
–
Accessing External Services (External Feature Access [EFA])
Accessing External Services (External Feature Access [EFA])
You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call.
<Example> To hold the current call and then talk to the new party
PT/PS
While hearing a tone
SLT
While hearing a tone
FLASH/
RECALL
OR
(EFA)
OR desired service code
6 0 desired service code
TRANSFER 6 0
Press FLASH/RECALL or EFA.
Or press TRANSFER and then enter 60.
Enter desired
service code.
Press Recall/
hookswitch.
Enter 60.
Enter desired
service code.
•
In this case, the FLASH/RECALL button on a proprietary telephone must be set to External
Feature Access (EFA) mode through system programming.
Customising Your Phone
•
Create or edit an External Feature Access (EFA) button.
160 User Manual
1.10.5 If a Voice Processing System is Connected
1.10.5 If a Voice Processing System is Connected
You or an outside party can access the Voice Processing System from a telephone.
–
Call Forwarding to Voice Mail (Voice Mail Integration)
If your PBX has a Panasonic Voice Processing System connected (e.g., KX-TVP/KX-TVS series) using digital integration, the following features are also available:
–
Screening Calls (Live Call Screening [LCS])
–
•
Voice Processing System features are not available for SIP Extension users.
However, a KX-HGT100 user can use some of the Voice Processing System features.
Refer to the Quick Reference Guide of the KX-HGT100 for details about available features.
Call Forwarding to Voice Mail (Voice Mail Integration)
–
To forward your calls to your mailbox
–
To transfer a call to a mailbox
–
If you cannot answer calls, you can forward them to your mailbox. You can select the type of incoming calls
(Intercom Calls/Outside Calls/Both Calls) that are forwarded.
If your telephone has a Message button, the Message light turns on when a message is left in your mailbox.
You will hear an indication tone* when going off-hook, regardless of whether or not your telephone has a
Message button.
You can also create a Voice Mail Transfer button on your phone to transfer received outside calls to a mailbox of another extension so that calling parties can leave messages (Voice Mail Transfer). The duration for recording depends on the Voice Processing System. Using the Voice Mail Transfer button, you can also perform the following operations with one touch (for digital integration only):
–
To forward a call to your mailbox while it is ringing
–
To transfer your own call to the called extension’s mailbox
–
User Manual 161
1.10.5 If a Voice Processing System is Connected
To forward your calls to your mailbox
PT/SLT/PS
Off-hook.
7
Enter 71.
1
0
OR
1
OR
2
Both Calls
Outside Calls
Intercom Calls
Enter 0 to 2 as you desire.
0
2
3
4
5
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Enter required number.
voice mail floating extension no.
Enter voice mail floating
extension number.
#
Enter #.
C.Tone
On-hook.
To forward a call to your mailbox while it is ringing
PT/PS
While on-hook
(Voice Mail
Transfer)
Press Voice Mail
Transfer.
To transfer a call to a mailbox
PT/PS
During a conversation
(Voice Mail
Transfer)
(DSS)
OR desired extension no.
Press Voice Mail
Transfer.
Press DSS or dial desired
extension number.
162 User Manual
1.10.5 If a Voice Processing System is Connected
To transfer your own call to the called extension’s mailbox
Off-hook.
extension no.
OR
(DSS)
Dial extension number or press DSS.
To listen to messages
PT/SLT/PS
Off-hook.
MESSAGE
OR
(Voice Mail
Transfer)
OR voice mail floating extension no.
Press MESSAGE or Voice Mail
Transfer, or enter voice mail
floating extension number.
•
*Indication tone after going off-hook
1 s
R.B.Tone
B.Tone
OR
DND Tone
(Voice Mail
Transfer)
Press Voice Mail
Transfer.
•
If using a PS in parallel with a PT or SLT (in Wireless XDP Parallel mode), you cannot use the Voice Mail Transfer button to forward a call to your mailbox while it is ringing.
•
The default voice mail floating extension number is 500.
Customising Your Phone
•
Create or edit a Voice Mail Transfer button or a Message button.
User Manual 163
1.10.5 If a Voice Processing System is Connected
Screening Calls (Live Call Screening [LCS])
While a caller is leaving a message in your mailbox, you can monitor the call without answering. If you so desire, you can answer the call while monitoring. There are two methods available (Default: Hands-free mode).
Hands-free mode:
You can monitor the message automatically, live through the telephone speaker.
Private mode:
You will hear an alarm tone while the caller is leaving a message.
Before operating
•
Create a Live Call Screening (LCS) button (Personal Programming).
•
Select the mode, either Hands-free or Private (Personal Programming).
•
Set the extension PIN (Personal Identification Number).
•
Set the Live Call Screening feature.
To set Live Call Screening
PT/PS
PIN: Personal Identification Number
(Live Call
Screening)
Press Live Call
Screening.
extension PIN
Enter extension PIN
(max. 10 digits).
This is required only when an extension PIN is stored.
To cancel Live Call Screening
PT/PS
(Live Call
Screening)
Press red Live Call Screening.
164 User Manual
1.10.5 If a Voice Processing System is Connected
Operation Flowchart
The operations in the shaded areas can be done hands-free.
PT/PS
Hands-free Mode Private Mode
(Alarm Tone)
Monitoring
No operation
Monitoring (Hands-free) Monitoring (Handset)
SP-PHONE
OR
MONITOR
OR
(Live Call
Screening)
Press SP-PHONE, MONITOR or Live Call
Screening.
Off-hook.
Stop monitoring Answering
SP-PHONE
OR
MONITOR
Press
SP-PHONE or MONITOR.
(Live Call
Screening)
Press Live Call
Screening.
OR
Stop monitoring
SP-PHONE
OR
MONITOR
Answering the call
Off-hook.
Press SP-PHONE or
MONITOR.
Off-hook.
Stop monitoring
On-hook.
Answering the call
(Live Call
Screening)
Press
Live Call
Screening.
•
The Live Call Screening (LCS) button light shows the feature status as follows:
Off: LCS is off.
Flashing green rapidly: Alerting in the Private mode.
Flashing green slowly: Monitoring.
Red on: LCS is on.
•
The manager extension can clear an extension PIN.
•
This feature is available for a single line telephone if it is connected to a proprietary telephone in parallel. (Private mode only)
To answer the call while monitoring, press Recall/hookswitch.
•
Only the handset monitoring in the Private mode is available for PS users.
Customising Your Phone
•
3.1.2 Settings on the Programming Mode—Live Call Screening Mode Set
Select the mode, either monitoring the message through the speaker automatically or receiving, while the caller leaves a message.
•
Create or edit a Live Call Screening (LCS) button.
User Manual 165
1.10.5 If a Voice Processing System is Connected
Recording a Conversation
You can record a conversation into a mailbox while talking on the phone.
You can select the mailbox each time you record a conversation.
To record into your mailbox (Two-way Record)
PT/PS
During a conversation
(Two-way
Record)
Press Two-way Record.
To stop recording, press this button again.
To record into another mailbox (Two-way Transfer)
PT/PS
During a conversation
(Two-way
Transfer)
(DSS)
OR another extension no.
Press Two-way
Transfer.
To stop recording, press this button again.
Press DSS or enter
another extension
number.
To record into another mailbox with one touch (One-touch Two-way Transfer)
PT/PS
During a conversation
(One-touch
Two-way
Transfer)
Press One-touch Two-way Transfer.
•
The Two-way Record button light, Two-way Transfer button light or One-touch Two-way
Transfer button light shows the current status as follows:
Off: Not recording.
On: Recording the conversation.
166 User Manual
1.10.5 If a Voice Processing System is Connected
•
Note:
When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded.
Customising Your Phone
•
Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch
Two-way Transfer button.
User Manual 167
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
1.11 Administrative Features
1.11.1 Using the Telephones in a Hotel-type Environment
(Hospitality Features)
In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension. When the hotel operator presses a flexible button assigned as
"Check-in", "Check-out", or "Cleaned-up" on his/her extension, the extension will switch to Room Status Control mode, and the light of the DSS button for each room extension will show the current room status. This allows the hotel operator to manage guests and rooms with just a telephone. In addition, the hotel operator can set automatic wake-up calls for guest rooms.
–
–
–
–
Setting a Timed Reminder to a Room Extension (Remote Wake-up Call)
•
The hotel operator must be using a 6-line display PT to use the Check-in, Check-out, and
Cleaned-up features.
•
While in Room Status Control mode:
a.
The hotel operator’s extension can only check extensions in/out and ready/not ready. All other operations will be ignored.
b.
The light of each DSS button shows the room status of the corresponding extension as follows:
Off: Checked-out and Ready
Flashing Red: Checked-out and Not Ready
Red on: Checked-in
c.
The lights of other buttons may not show their normal display.
d.
The hotel operator’s extension is considered to be busy. Callers to that extension will hear a busy tone.
Check-in
The hotel operator can change the room status of extensions to check-in by using the Check-in button assigned on his/her extension.
To check in
Display PT
While on-hook
(Check-in)
Press Check-in.
ENTER extension no.
OR
(DSS)
Dial extension number and then press
"ENTER", or press desired DSS.
YES
Press "YES".
EXIT
OR
(Check-in)
Press "EXIT" or Check-in.
168 User Manual
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
•
After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside
calls from the room extension. (Refer to "2.1.1 Extension Control".)
•
After check-in, all billing data previously charged to the extension will be cleared automatically.
•
When the room status of extensions is changed, detailed room status information is recorded automatically. This requires system programming.
<Example>
Date Time Ext
02/02/00 03:07PM 1234
CO Dial Number
Check in
Check-out
The hotel operator can change the room status of extensions to check-out by using the Check-out button assigned on his/her extension.
Depending on the setting of the PBX, the hotel operator can do the following:
•
Record/edit charges for Minibar/Others
•
Print out an invoice containing charge information
To check out a room with/without printing an invoice
Display PT
While on-hook
To check out with an invoice
PRINT NEXT
(Check-out)
Press Check-out.
ENTER extension no.
OR
(DSS)
Dial extension number and then press
"ENTER", or press desired DSS.
Press "PRINT".
Press "NEXT".
OR
To check out without an invoice
NEXT
Press "NEXT".
YES
Press "YES".
EXIT
OR
(Check-out)
Press "EXIT" or Check-out.
User Manual 169
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
To record/edit room charges and check out a room with/without printing an invoice
Display PT
While on-hook
(Check-out)
Press Check-out.
ENTER extension no.
OR
(DSS)
Dial extension number and then press
"ENTER", or press desired DSS.
minibar charge
Enter minibar charge.
Press Down.
To check out with an invoice
PRINT NEXT other charges
Enter other charges.
Press "PRINT".
Press "NEXT".
OR
To check out without an invoice
NEXT
Press "NEXT".
YES
Press "YES".
EXIT
OR
(Check-out)
Press "EXIT" or Check-out.
170 User Manual
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
•
After check-out, Remote Extension Dial Lock is activated, and outside calls from the room
extension are restricted. (Refer to "2.1.1 Extension Control".)
•
After check-out, wake-up call and Call Log information for the room extension are cleared automatically. In addition, features set on the room extension are reset to the default settings.
For a list of features that are reset, refer to "1.8.13 Clearing Features Set at Your Extension
•
When the room status of extensions is changed, detailed room status information is recorded automatically. This requires system programming.
<Example>
Date Time Ext
02/03/00 08:08AM 1234
CO Dial Number
Check out
•
To print out an invoice, a printer should be connected to the PBX. If the room extension is in use, an invoice cannot be printed out.
<Example>
****************************************
* Hotel *
****************************************
Check in : 01.JAN.00 06:31PM
Check out : 03.JAN.00 07:03AM
Room : 202 : Mr. Smith
01/01/00 06:52PM 202 01 Call amount:0012
02/01/00 06:07PM 202 01 123456789
02/01/00 07:30PM 202 01 012345678901234
02/01/00 08:45PM 202 01 0011234567890123
01:24'30 00084.50 001
00:10'12 00010.20 1234567890
00:06'36 00006.60 12345
00:03'00 00003.00 12345
Telephone
Minibar
Others
Total
104.30 (Tax 10.000% = 9.48)
4.00 (Tax 10.000% = 0.36)
0.00 (Tax 15.000% = 0.00)
FR 108.30 (Tax Total = 9.84)
Sheet : 002
======= Hotel NCPPBX =======
Tel: +41 3 12 34 56 78 Fax: +41 3 12 34 56 78
E-Mail: 12345678 hotelncppbx.ch
•
The PBX can store a limited amount of room information. When this storage becomes almost full, the information of the extension that made the most calls is printed out automatically. In this case, the printout is similar to the example above, but without categorised charge information and the total. The PBX can then store new room information.
"Call amount:0012" in the example above indicates that the information of 12 phone calls has previously been printed out automatically.
Customising Your Phone
•
Create or edit a Check-in or a Check-out button.
User Manual 171
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
Setting a Timed Reminder to a Room Extension (Remote Wake-up Call)
The hotel operator can remotely set or cancel a Timed Reminder to a room extension. This allows guests to request wake-up calls without having to program the extension themselves. The hotel operator can also confirm the current Timed Reminder setting for a room extension.
To set
PT
Off-hook.
7 6 1 extension no.
OR
(DSS)
Dial extension number or press desired DSS.
hour/minute
0
OR
1
AM
PM
OR hour/minute
Enter hour (01–12) and minute (00–59) and then
0 for AM or 1 for PM.
Or enter hour (00–23) and minute (00–59).
0
OR
Once
1
Daily
Enter 0 for once or 1 for daily.
C.Tone
On-hook.
•
* Enter the time in the format assigned to your PBX (12-hour or 24-hour).
To cancel
PT
Off-hook.
7 6 0 extension no.
OR
(DSS)
Dial extension number or press desired DSS.
C.Tone
On-hook.
172 User Manual
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
To confirm
Display PT
Off-hook.
7 6 2 extension no.
OR
(DSS)
Dial extension number or press desired DSS.
The display shows
Timed Reminder information.
C.Tone
On-hook.
•
Timed Reminder can also be set from the room extension. (For information about setting
Timed Reminder, refer to "1.8.1 Setting the Alarm (Timed Reminder)".) The most recent
setting will be valid no matter which extension made the setting.
•
When a Timed Reminder starts, and when it is answered or not answered, detailed Timed
Reminder information is recorded automatically. This requires system programming.
<Example>
Date Time
02/02/00
02/02/00
02/02/00
02:45PM
02:46PM
02:47PM
Ext
1234
1234
1234
CO Dial Number
Timed Reminder/Start
Timed Reminder/No Answer
Timed Reminder/Answer
•
Users of PTs without displays can confirm only whether a Timed Reminder has been set or not by following the steps shown above. If set, a confirmation tone will be heard.
Cleaned-up
The hotel operator can change the room status of extensions depending on whether the room has been cleaned or not by using the Cleaned-up button assigned on his/her extension. This allows the hotel operator to confirm that the room is clean and ready for the next guest.
To change the cleaning status of a room
Display PT
While on-hook
EXIT
(Cleaned-up)
Press
Cleaned-up.
extension no.
OR
ENTER
(DSS)
Dial extension number and then press
"ENTER", or press desired DSS.
OR
(Cleaned-up)
Press "EXIT" or Cleaned-up.
User Manual 173
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
Customising Your Phone
•
Create or edit a Cleaned-up button.
174 User Manual
1.11.2 Recording Information Using Preprogrammed Messages (Printing Message)
1.11.2 Recording Information Using Preprogrammed Messages
(Printing Message)
You can record a variety of information from your extension using up to 8 preprogrammed messages. Message information from all extensions is recorded with the PBX. For example, it is possible to use this feature as a time card by selecting preprogrammed "sign in" and "sign out" messages.
In a hotel-type environment, this feature can be used to record room information from a room extension.
For a list of preprogrammed messages, consult your dealer.
To record
PT/SLT
Off-hook.
7 6 1 message no.
number (1
–
8).
parameter
*
Enter parameter if required.
Enter #.
C.Tone
On-hook.
•
* Depending on the content of the selected message, you may be required to enter a numeric parameter, such as a price or time. Enter the correct number of characters as required for the message. For information about required parameters, consult your dealer.
<Example>
If "Snack %%.%%" has been programmed as message number 1 (for recording charges for room snacks consumed), hotel employees would enter data as in the example below using the room extension:
761 1 message no.
0300 # parameter
(Snack charge)
•
When a preprogrammed message is selected, detailed information is recorded automatically, as shown below:
Date
Time
Ext
02/02/00 10:45AM 1234
CO Dial Number
Snack 03.00
•
Any charges recorded here are not related to charges that the hotel operator records when checking out a room.
User Manual 175
1.12.1 Walking Extension
1.12 Exchanging the Settings between Extensions
1.12.1 Walking Extension
You can exchange the settings set at another extension with your own settings. This allows you to use your own settings, including your extension number, on another person’s extension. Settings such as extension number and One-touch Dialling memory are available at the new extension. It is also possible to exchange the
DSS Console settings along with the extension settings. Walking Extension is useful, for example, when you move to a new location in the office.
This feature is also known as Walking Station.
To exchange your settings with another extension
PT/SLT
PIN: Personal Identification Number
7 2 7 your extension no.
Dial your extension
number.
Off-hook.
Enter 727.
extension PIN
Enter extension PIN
(max. 10 digits).
D.Tone
On-hook.
•
An extension personal identification number (PIN) is required to use this feature. Refer to
"
Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification
Number])" in "3.1.1 Customising Your Phone (Personal Programming)".
•
Your previous extension will receive the old settings of your new extension.
•
Extension settings can be exchanged between SLT and SLT, PT and PT, or SLT and PT.
•
If you are using a KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone with a Bluetooth wireless headset, and exchange the settings with another
KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone user, you cannot use your Bluetooth wireless headset at the other extension.
Bluetooth wireless headsets are registered on extensions themselves. Therefore, you have to register a Bluetooth wireless headset on each desired extension. For details about
registration, refer to "Bluetooth Registration" in "3.1.2 Settings on the Programming Mode".
176 User Manual
1.12.2 Enhanced Walking Extension
1.12.2 Enhanced Walking Extension
In addition to exchanging the settings between extensions (Walking Extension), you can change the status of your extension to "Service-in" or "Service-out" (Enhanced Walking Extension).
Service-in: An extension is in use (normal status).
Service-out: Extension Dial Lock (
® 1.6.4 Preventing Other People from Using Your Telephone (Extension
Dial Lock)), Do Not Disturb (DND) (
® 1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])) and Display
Lock (
® 3.1.2 Settings on the Programming Mode) are activated on an extension. When the extension is set
to "Service-out", the extension user cannot do the following:
–
Make unauthorised outside calls
–
Receive calls
–
See their personal speed dialling directory, call log, or SVM log
–
Play back voice messages in their mailbox
This feature is useful when:
a.
one person uses the same extension settings at different locations, such as another branch office or at home
b.
two or more people use the same telephone in turn
<Example (a)> When using extension settings at a different location
Main Office
Service-in
Service-out Service-out
Extension status of Telephone A
Extn. No. 101
Service-in
Service-out
Extn. No. 101
Service-out
Extn. No. 102
Service-out
Branch Office
Extn. No. 102
Service-out
Extn. No. 102
Service-out
Service-in
Extn. No. 101
Service-in
Extension status of Telephone B
Service-out Service-out Service-in
In this example, extension user A sets his/her own extension status to "Service-out" at the main office. Then, he/she can set another extension status to "Service-in" at the branch office to have his/her own extension settings available at the extension.
User Manual 177
1.12.2 Enhanced Walking Extension
<Example (b)> When two users share one telephone
User A
Extn. No. 101
Service-in
Service-out
Extn. No. 101
Service-out
Extension
Status
Service-in Service-out
Extn. No. 101
Service-out
Service-in
User B
Extn. No. 102
Service-out
Extn. No. 102
Service-out
Service-in
Extn. No. 102
Service-in
In this example, extension users A and B work in shifts and use the same extension in turn. User A sets the extension status to "Service-out" when he/she finishes work. Then, user B can set the extension status to
"Service-in" and have his/her own settings available at the extension.
To set an extension to Service-out status
PT/SLT
Off-hook.
7 2 7
Enter 727.
Enter #.
On-hook.
To set an extension to Service-in status and have your own settings available
PT/SLT
PIN: Personal Identification Number
7 2 7 your extension no.
Off-hook.
Enter 727.
Enter .
Dial your extension
number.
extension PIN
C.Tone
Enter extension PIN
(max. 10 digits).
On-hook.
•
An extension personal identification number (PIN) is required to use this feature. Refer to
"
Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification
Number])" in "3.1.1 Customising Your Phone (Personal Programming)".
•
Extension settings can be exchanged between SLT and SLT, PT and PT, or SLT and PT.
178 User Manual
1.13.1 Using the Call Log
1.13 Using a Display Proprietary Telephone
1.13.1 Using the Call Log
This is available for display proprietary telephones and portable stations.
–
Calling with the Incoming Call Log
–
Calling with the Outgoing Call Log
Calling with the Incoming Call Log
When you receive an outside call or an external sensor call, call information is recorded automatically in the incoming call log. A preprogrammed number of calls can be logged per extension.
When the call log is full and other call arrives, the oldest call is deleted.
You can modify the logged telephone number.
When the Call Log button light turns on, there is a call which you did not answer.
The following information is logged.
•
Caller’s Name
•
Date/Time call received
•
Answered or Not Answered
Confirmed or Not Confirmed
•
Caller’s Phone Number
To confirm the log information with the Call Log button
Display PT
While on-hook
(Call Log)
Press Call Log until
desired party appears.
To confirm the log information with the Navigator Key
KX-NT300/KX-DT300/KX-T7600
While on-hook
Press Left twice.
Press Up or Down until
desired party appears.
User Manual 179
1.13.1 Using the Call Log
To clear the log information
Display PT
While confirming the log information
(Call Log)
OR
TRANSFER
Press Call Log, or Up or Down until desired party appears.
Press TRANSFER.
To call
Display PT
While confirming the log information
(Call Log)
OR
Press Call Log, or Up or Down until desired party appears.
Off-hook.
To store the caller’s information in personal speed dialling
Display PT
While confirming the log information
(Call Log)
OR
AUTO DIAL
STORE
Press Call Log, or Up or Down until desired party appears.
Press STORE.
•
The Call Log button light shows the current status as follows:
Off: No incoming call. Or you have already viewed the call log.
Red on: You have missed calls to view.
•
If your call is answered by another extension, the caller’s information is recorded on the displays of both your extension and the answering extension.
•
You can lock your call log display by using an extension PIN (Personal Identification Number), so that you can prohibit access to your logged information (Display Lock). Refer to
"3.1.2 Settings on the Programming Mode".
•
You can also have a Call Log button for an ICD Group (Incoming Call Distribution Group).
•
If a call arrives while you are using the call log, the call log display will be replaced with the caller’s information.
180 User Manual
1.13.1 Using the Call Log
Customising Your Phone
•
Create or edit a Call Log button or Call Log for ICD Group button.
Calling with the Outgoing Call Log
You can redial using the outgoing call log.
To call
KX-NT300/KX-DT300/KX-T7600
While on-hook
Press Left.
Press Up or Down until desired number appears.
To call with the REDIAL button
Display PT
While on-hook
REDIAL
REDIAL
Off-hook.
Press REDIAL to display the outgoing call log.*
Press REDIAL until desired number appears.
Off-hook.
•
* System programming is required for this operation.
•
This operation is available only for digital proprietary telephones with a display.
To store the caller’s information in personal speed dialling
Display PT
When the desired party is displayed
AUTO DIAL
STORE
Press STORE.
•
You can lock your call log display by using an extension PIN (Personal Identification Number), so that you can prohibit access to your logged information (Display Lock). Refer to
"3.1.2 Settings on the Programming Mode".
•
If a call arrives while you are using the call log, the call log display will be replaced with the caller’s information.
User Manual 181
1.13.2 Using the Directories
1.13.2 Using the Directories
–
–
You can call using the directories (Personal Speed Dialling Directory, System Speed Dialling Directory and
Extension Number Directory).
Only personal directories can be stored, edited or deleted on your extension.
If a call arrives while you are using a directory, the display will be replaced with the caller’s information.
–
Calling with the Directory
To select and call
KX-NT300/KX-DT300/KX-T7600
While on-hook
Press Right until
desired directory appears.*
Press Up or Down until desired
party appears.
Off-hook.
•
* The display order is as follows:
One time: Personal Speed Dialling Directory
Two times: System Speed Dialling Directory
Three times: Extension Number Directory
•
To cancel or exit, press the CANCEL or FLASH/RECALL button.
•
You can lock your personal speed dialling directory by using an extension PIN (Personal
Identification Number), so that you can prohibit access to it (Display Lock). Refer to
"3.1.2 Settings on the Programming Mode".
•
Directory entries generally should include name and number. If the name is not registered, an entry cannot be displayed.
•
The System Speed Dialling Directory can be displayed simply by pressing the AUTO DIAL/
STORE button while on-hook.
182 User Manual
1.13.2 Using the Directories
Storing Names and Numbers
To store a Personal Speed Dialling Directory item
Display PT
While on-hook
phone no.
Enter phone number
(max. 32 digits).
OR
AUTO DIAL
STORE
Press ENTER or STORE.
name
OR
AUTO DIAL
Enter name
(max. 20 characters).
STORE
Press ENTER or STORE.
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
•
Telephone numbers and names displayed are stored using the first spare Personal Speed
Dialling memory available.
•
PS user: Refer to "Operating Instructions" for PS.
•
For more details, refer to "To store the names and numbers in personal speed dialling" in
"3.1.2 Settings on the Programming Mode".
User Manual 183
1.13.2 Using the Directories
Entering Characters
You can enter the following characters. The tables show you the characters available for each button. Table
1 or Table 2 can be programmed.
Table 1 (Standard mode)
184 User Manual
Table 1 (Standard mode for RU model)
1.13.2 Using the Directories
User Manual 185
1.13.2 Using the Directories
Table 2 (Option mode)
186 User Manual
Table 2 (Option mode for CE model)
1.13.2 Using the Directories
User Manual 187
1.13.2 Using the Directories
Table 2 (Option mode for GR model)
188 User Manual
Table 2 (Option mode for RU model)
1.13.2 Using the Directories
User Manual 189
1.13.3 Accessing System Features (System Feature Access)
1.13.3 Accessing System Features (System Feature Access)
You can access a feature with the "Feature Access" menu.
To access "Feature Access" menu and select the feature
KX-NT300/KX-DT300/KX-T7600
While on-hook
Press Right four times.
Press ENTER.
Press Up or Down until the feature appears.
Features
Automatic Callback Busy Cancel
Group Call Pickup
Directed Call Pickup
Paging
Doorphone Call
Door Open
External Relay
External Background Music
Refer to
1.2.4 When the Dialled Line is Busy or There is No Answer
1.3.3 Answering a Call Ringing at Another Telephone (Call
1.3.3 Answering a Call Ringing at Another Telephone (Call
1.10.1 If a Doorphone/Door Opener is Connected
1.10.1 If a Doorphone/Door Opener is Connected
1.10.2 If an External Relay is Connected
2.1.4 Turning on the External Background Music (BGM)
•
This feature is not available for the KX-NT321 and KX-DT321.
190 User Manual
1.14.1 Self Labelling (KX-NT366 only)
1.14 Using an IP Proprietary Telephone
1.14.1 Self Labelling (KX-NT366 only)
The KX-NT366 IP-PT has 12 flexible buttons, and a display for each button to show what feature, telephone number or extension number is assigned to it. The display can also be switched to show 3 other sets (Pages) of 12 flexible buttons assignment by pressing the NEXT PAGE key. Different features, telephone numbers or extension numbers can be assigned to each button in every set. This means that 48 flexible buttons are available to an extension user.
Page 1
Bank
Home
Sales
LCS
PDN
To switch display
KX-NT366
Page 4
Page 3
Page 2
CO 6
CO 5
CO 4
CO 3
CO 2
Press NEXT PAGE to display the desired page.
•
When you answer an incoming call or when you seize an outside line, the display automatically changes to the page that contains the green lit button.
•
After customising each button, you can set the displayed text for the button. For details about
customising buttons, refer to "3.1.3 Customising the Buttons".
User Manual 191
1.15.1 Operation List
1.15 Using a KX-HGT100 SIP Extension
1.15.1 Operation List
To access PBX features, the access numbers (extension numbers or feature numbers) are required.
KX-HGT100 (firmware version 2.00 or later) users can use the following features:
Note
•
To execute an operation, you must press the OK button after pressing all the buttons of the operation.
•
If these feature numbers do not work properly with the KX-HGT100, ensure that the firmware of the
KX-HGT100 and the MPR software file version of the PBX are upgraded to their latest versions. For details, consult your dealer.
Features
Intercom Call
Operator Call
Automatic Line Access
Outside Line Group Access
TIE Line Access
Redial
Speed Dialling—System/Personal
Personal Speed Dialling—
Programming
Doorphone Call
External BGM On/Off
S-CO Line Access
Account Code Entry
Refer to
To call an operator (Operator Call)
To select an idle outside line automatically (Automatic Line
Making a Call to a Private Network (TIE Line Access)
Redialling the Last Number You Dialled (Last Number
–
Using Numbers Stored in the PBX (System Speed
–
Using Numbers Stored at Your Extension (Personal
Using Numbers Stored at Your Extension (Personal Speed
1.10.1 If a Doorphone/Door Opener is Connected
2.1.4 Turning on the External Background Music (BGM)
To select the specified outside line
Using an Account Code (Account Code Entry)
192 User Manual
1.15.1 Operation List
Features
Preventing the telephone number from showing when making outside calls
Showing the telephone number when making outside calls
Connected Line Identification
Restriction (COLR)
Calling Line Identification Restriction
(CLIR)
Calling/Connected Line Identification
Presentation (CLIP/COLP)
Call Forwarding (FWD)/Do Not Disturb
(DND)—Intercom/Outside Calls
Group FWD/DND
Call Pickup Deny
Wrap-up—Not Ready
Login/Logout
Absent Message
Extension Dial Lock
Time Service Switch
Remote Extension Dial Lock
Extension Feature Clear
Extension PIN (Personal Identification
Number)
Built-in Simplified Voice Message
(SVM)
Conference
Refer to
1.15.3 Displaying Your Telephone Number on the Called
1.15.3 Displaying Your Telephone Number on the Called
1.8.6 Preventing Your Number Being Displayed on the Called
Party’s Telephone (Calling Line Identification Restriction [CLIR])
FWD/DND Settings Using Fixed FWD/DND Button
1.3.3 Answering a Call Ringing at Another Telephone (Call
Denying Other People the Possibility of Picking Up Your
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/
1.6.3 Showing a Message on the Caller’s Telephone Display
1.6.4 Preventing Other People from Using Your Telephone
2.1.2 Time Service Mode Control
Changing the Settings of Other Extensions
1.8.13 Clearing Features Set at Your Extension (Extension
3.1.1 Customising Your Phone (Personal Programming)
Assigning an Extension PIN to Your Extension (Extension
PIN [Personal Identification Number])
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message
1.4.5 Multiple Party Conversation
User Manual 193
1.15.1 Operation List
Features
Message Waiting
Refer to
1.2.4 When the Dialled Line is Busy or There is No Answer
Leaving a Message Waiting Indication/Calling Back the
Caller Who Left an Indication (Message Waiting)
1.2.4 When the Dialled Line is Busy or There is No Answer
To an Extension Refusing the Call (DND Override)
*1
*2
KX-HGT100 users cannot originate a conference call, but can be added as members.
KX-HGT100 users cannot use DND Override to call someone who has set the DND feature, but can let other extensions call them using DND Override when the DND feature is set.
194 User Manual
1.15.2 Speed Dialling
1.15.2 Speed Dialling
Using a KX-HGT100 SIP Extension, you can store and dial phone numbers in your telephone for your personal use. Refer to the Quick Reference Guide of the KX-HGT100 for instructions.
User Manual 195
1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone
1.15.3 Displaying Your Telephone Number on the Called Party’s
Telephone
When making an outside call, you can present your telephone number to the called party. The number assigned to your extension will be displayed on the display of the other party’s telephone.
To show
KX-HGT100
Off-hook.
6 8
Enter 68.
outside phone no.
Dial outside phone
number.
To prevent your number from being shown
KX-HGT100
Off-hook.
6
Enter 67.
7 outside phone no.
Dial outside phone
number.
Availability of this feature depends on the following:
•
The ISDN service of the other party’s telephone company
•
The telephone service of the other party’s ITSP (Internet Telephony Service Provider)
•
The settings of the other party’s telephone equipment
196 User Manual
1.16.1 Cellular Phone Features
1.16 Cellular Phone Features
1.16.1 Cellular Phone Features
–
–
When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone, you can use the following features if enabled through system programming.
–
Transferring to an Extension in the PBX
–
Adding Other Parties during a Conversation (Conference)
Talking to Two Parties Alternately (Call Splitting)
Paging and then Transferring a Call
•
Some features may not be available for cellular phones, depending on the type of outside line being used.
Transferring to an Extension in the PBX
To transfer
Cellular Phone
During a conversation
Enter #.
D.Tone
extension no.
Dial extension number.
Talk.
This step can be omitted.
On-hook.
•
When transferring a call from an analogue trunk, you cannot talk to the destination party after dialling an extension number.
•
You cannot transfer a call to a DISA floating extension number.
User Manual 197
1.16.1 Cellular Phone Features
Adding Other Parties during a Conversation (Conference)
To establish a conference call
Cellular Phone
During a conversation
Enter #.
D.Tone
extension no.
Dial extension number.
Talk to the new party.
Enter #.
3
C.Tone
Enter 3.
Talk with multiple parties.
Talking to Two Parties Alternately (Call Splitting)
Cellular Phone
During a conversation
OR extension no.
D.Tone
Enter #. Dial extension number.
Talk to the other party.
Enter #.
Talk to the original party.
The other party will be on hold.
198 User Manual
1.16.1 Cellular Phone Features
Paging and then Transferring a Call
Cellular Phone
During a conversation
3 3
D.Tone
Enter #.
The party is placed on hold.
Enter 33.
paging group no.
C.Tone
Dial paging group
number (2 digits).
Announce.
Wait for an answer.
Talk.
On-hook.
The held party and the paged extension are connected and start a conversation.
User Manual 199
1.16.1 Cellular Phone Features
200 User Manual
Section 2
Manager Operation
This chapter shows the manager how to control the other extensions or the PBX.
User Manual 201
2.1.1 Extension Control
2.1 Control Features
2.1.1 Extension Control
The manager extension can control the settings of other extensions.
–
Changing the Settings of Other Extensions
Changing the Settings of Other Extensions
To lock/unlock other extensions (Remote Extension Dial Lock)
This feature is also known as Remote Station Lock Control.
PT/SLT/PS/SIP Extn.
Off-hook.
7 8
Enter 78.
2
OR
3
Unlock
Lock
Enter 2 to unlock or 3 to lock.
extension no.
C.Tone
Enter extension
number.
On-hook.
•
The manager can use Remote Extension Dial Lock to unlock any extension, whether that extension was locked remotely (Remote Extension Dial Lock) or from the extension itself
(Extension Dial Lock).
202 User Manual
2.1.2 Time Service Mode Control
2.1.2 Time Service Mode Control
The manager extension or the preprogrammed extension can change the time mode (Day, Lunch, Break or
Night).
There are two methods (Automatic or Manual) of changing the time modes.
Automatic: enables the time mode for each day of the week to change automatically. You may also change it manually.
Manual: enables to change a mode manually as follows.
To change the time mode (Day/Night/Lunch/Break)
PT/PS
While on-hook
(Time Service
(Day/Night/
Lunch/Break))
Press Time Service
(Day/Night/Lunch/Break)
until the desired mode appears.
PT/SLT/PS/SIP Extn.
Off-hook.
7 8 0
Enter 780.
0
1
2
3
Day
Night
Lunch
Break
Enter 0 to 3 as you desire.
C.Tone
On-hook.
To select the time service switching mode (Automatic/Manual)
PT/PS
While on-hook
(Time Service
Switching Mode
(Automatic/Manual))
Press Time Service Switching
Mode (Automatic/Manual).
•
Besides the time mode, there is Holiday mode. It can change mode once on a specified date.
•
The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows:
Off: Day mode
Green on: Lunch mode
Flashing green: Break mode
Red on: Night mode
Flashing red: Holiday mode
•
The Time Service Switching Mode (Automatic/Manual) button light shows the current status as follows:
Off: Automatic
Red on: Manual
User Manual 203
2.1.2 Time Service Mode Control
Customising Your Phone
•
Create or edit a Time Service (Day/Night/Lunch/Break) button or a Time Service Switching
Mode (Automatic/Manual) button.
204 User Manual
2.1.3 Restriction Level Control (Dial Tone Transfer)
2.1.3 Restriction Level Control (Dial Tone Transfer)
The manager extension can change the restriction level, permitting an extension to make a call.
PT/PS
During a conversation with an extension
(Toll Restriction/
Call Barring)
C.Tone
Press Toll Restriction/
Call Barring.
On-hook.
The extension can hear the dial tone and then make a call.
•
The restriction level is changed to the preprogrammed level of Toll Restriction/Call Barring button.
Customising Your Phone
•
Create or edit a Toll Restriction/Call Barring button.
User Manual 205
2.1.4 Turning on the External Background Music (BGM)
2.1.4 Turning on the External Background Music (BGM)
The manager extension can select and broadcast background music in the office through external speakers.
To select and start/stop the background music
[For KX-NCP series PBX users]
PT/SLT/PS/SIP Extn.
Off-hook.
3
Enter 35.
5
1
Enter 1.
BGM no.
OR
0
Enter BGM number
(1 digit) or 0 to stop.
C.Tone
On-hook.
[For KX-TDE series PBX users]
PT/SLT/PS/SIP Extn.
3 5
Off-hook.
Enter 35.
external pager no.
OR
Enter external
pager number
(1 digit) or for all.
BGM no.
OR
0
Enter BGM number
(1 digit) or 0 to stop.
C.Tone
On-hook.
206 User Manual
2.1.5 Recording Outgoing Messages (OGM)
2.1.5 Recording Outgoing Messages (OGM)
The manager extension can record three kinds of greeting messages (OGM) as follows:
1.
DISA message: Used to greet and guide callers so that they access an extension user group or outside party without operator assistance.
2.
Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group.
3.
Timed Reminder message: Used for a wake-up call message when the extension answers the Timed Reminder.
All messages have their own extension numbers. You can select the desired message. You have two methods for recording a message. One is recorded using the handset, and the other is recorded from an external BGM
(MOH) port.
To record
PT
Off-hook.
3 6
Enter 36.
1
Enter 1.
OGM floating extension no.
Enter OGM floating
extension number.
Progress
Tone &
C.Tone
Record message.
AUTO DIAL
STORE
Press STORE.
C.Tone
When the time limit passes, it stops automatically.
The message is played back.
On-hook.
To play back
PT
Off-hook.
The message is played back.
3
Enter 36.
6
On-hook.
2
Enter 2.
OGM floating extension no.
Enter OGM floating
extension number.
C.Tone
User Manual 207
2.1.5 Recording Outgoing Messages (OGM)
To record from an external BGM (MOH) port
[For KX-NCP series PBX users]
PT
Off-hook.
3 6
Enter 36.
3 1
Enter 31.
You hear the message.
CONF
Press CONF.
C.Tone
OGM floating extension no.
Enter OGM floating
extension number.
Progress
Tone &
C.Tone
The message is recorded.
AUTO DIAL
STORE
C.Tone
Press STORE.
The message is played back.
When the time limit passes, it stops automatically.
On-hook.
[For KX-TDE series PBX users]
PT
Off-hook.
3 6
Enter 36.
You hear the message.
CONF
3
Enter 3.
BGM port no.
Enter
BGM port number
(1 digit).
OGM floating extension no.
Enter OGM floating
extension number.
Progress
Tone &
C.Tone
C.Tone
The message is recorded.
AUTO DIAL
STORE
C.Tone
Press CONF.
Press STORE.
The message is played back.
When the time limit passes, it stops automatically.
On-hook.
208 User Manual
2.1.5 Recording Outgoing Messages (OGM)
To clear the message
PT
Off-hook.
3 6
Enter 36.
0
Enter 0.
OGM floating extension no.
Enter OGM floating
extension number.
Progress
Tone &
C.Tone
On-hook.
•
The default of OGM floating extension numbers is 5xx (xx: two-digit number of message).
User Manual 209
2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out)
2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk
Busy Out)
When a problem is found on a certain outside line, the PBX automatically makes it unavailable for use temporarily. The manager can manually enable the outside line and allow users to use it again.
To re-enable an outside line
PT/SLT/PS
Off-hook.
7 8 5
Enter 785.
outside line no.
Enter outside line number
(3 digits).
C.Tone
On-hook.
•
In some countries/areas, the PBX may not be able to automatically make a faulty outside line unavailable for use.
210 User Manual
2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor
2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor
NDSS buttons can be customised on any extension connected to your PBX. An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network. The NDSS button light shows the current status of the monitored extension in the same way as a DSS button. When it becomes unnecessary to monitor an extension connected to another PBX, the manager can stop the PBX from monitoring it. Any NDSS buttons set to monitor that extension will also stop monitoring.
Off-hook.
7 8
Enter 784.
4 another PBX extension no.
OR
(NDSS)
Dial another PBX extension
number and then enter #, or press NDSS.
C.Tone
On-hook.
•
To restart monitoring of an extension after performing this operation, go off-hook, press the corresponding NDSS button, and go on-hook.
Customising Your Phone
•
Create or edit a Network Direct Station Selection (NDSS) button.
User Manual 211
2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor
212 User Manual
Section 3
Customising Your Phone & System
This chapter shows you how to customise your individual telephone or PBX according to your needs.
Find the desired setting and program as necessary.
User Manual 213
3.1.1 Customising Your Phone (Personal Programming)
3.1 Customising Your Phone (Personal
Programming)
3.1.1 Customising Your Phone (Personal Programming)
You can customise your telephone features. For example, you can change the initial settings or button features according to your needs.
–
Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number])
•
If you change your desk and extension, refer to "1.12.1 Walking Extension".
Assigning an Extension PIN to Your Extension (Extension PIN [Personal
Identification Number])
You can assign a password to each extension.
The following features require an extension PIN.
1.
Screening calls (Live Call Screening [LCS])
2.
Prohibiting other people from seeing your personal speed dialling directory, call log, SVM log, and from playing back the voice messages in your message box (Display Lock)
3.
Using the same settings as your extension at other extensions (Walking Extension)
4.
Remote Control Operation (Walking COS)
5.
Extension Dial Lock Clear
To set
PT/SLT/PS/SIP Extn.
PIN: Personal Identification Number
Off-hook.
#
Enter #.
7 9
Enter 799.
9 same extension PIN
Enter same extension PIN
(max. 10 digits).
1
Enter 1.
extension PIN
Enter extension PIN
(max. 10 digits).
#
Enter #.
C.Tone
On-hook.
214 User Manual
3.1.1 Customising Your Phone (Personal Programming)
To cancel
PT/SLT/PS/SIP Extn.
PIN: Personal Identification Number
Off-hook.
7 9
Enter 799.
9 0
Enter 0.
stored extension PIN
Enter stored
extension PIN.
C.Tone
On-hook.
CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a.
Keeping your PIN secret.
b.
Selecting a complex, random PIN that cannot be easily guessed.
c.
Changing your PIN regularly.
•
Valid numbers for an extension PIN are "0" through "9".
•
If the wrong extension PIN is entered a preprogrammed number of times, the PIN is locked.
•
If you forget your extension PIN or your extension PIN is locked, your manager can clear the extension PIN and extension PIN lock.
User Manual 215
3.1.2 Settings on the Programming Mode
3.1.2 Settings on the Programming Mode
You can programme features using the programming mode.
–
–
•
To exit at any time, lift the handset.
•
To enter the programming mode when using a PS, refer to "Operating Instructions" for PS.
Setting Features
The default settings are shown in bold letters. For later reference, place a check mark in the boxes below to indicate your customised setting.
Notice
The default value may vary depending on country/area.
To enter the programming mode
PROGRAM
OR
PAUSE programming input
Press PROGRAM or PAUSE.
Follow
programming
input.
To programme
OR
AUTO DIAL
STORE
Press ENTER or STORE.
To exit
PROGRAM selection & parameter
OR
AUTO DIAL
OR
PAUSE
Follow Selection
& Parameter.
STORE
Press ENTER or STORE.
Press PROGRAM or PAUSE.
Item
Your extension information
Programming
Input
0 0
Selection & Parameter
PT: The display shows the PBX or shelf number, slot number and port number.
<example for users of KX-NCP500/KX-NCP1000/
KX-TDE100/KX-TDE200>
EXT1050:10308
PBX no.
Slot no.
Port no.
<example for users of KX-TDE600>
EXT2100:20101
Shelf no.
(1
–
4)
Slot no.
Port no.
PS: The display shows the PS number.
<example>
EXT3001:99001
PS no.
216 User Manual
Item
Programming
Input
Preferred display contrast level from the 4 levels available
0 1
Display Language
Selection
Which display language do you prefer?
Display Switching Mode
Would you like the call duration to be shown automatically on the display when answering an outside call?
Display Backlight
Would you like to turn on the display backlight of the telephone?
Self Labelling Display
Contrast
Preferred display contrast level from the 4 levels available for Self Labelling
(KX-NT366 only)
Hot Line
Would you like to dial a preset number simply by going off-hook?
0
0
0
0
2
3
4
5
1 1
1 2
3.1.2 Settings on the Programming Mode
Selection & Parameter
1
Light
Little Light
2
3
Little Dark
4
Dark
English
1
2
2nd Language
3
3rd Language
4th Language
4
5
0
1
5th Language
No—Manual (The display keeps showing all of the outside caller’s information unless you change it to the call duration manually.)
Yes—Automatic (The first
line of the display will change to the call duration automatically when you answer an outside call.)
Yes—Automatic
0
1
Yes—always On
2
No—always Off
Light
1
2
Little Light
3
1
Little Dark
4
Dark
0
desired no. (max. 32 digits)
Do not use
Use
User Manual 217
3.1.2 Settings on the Programming Mode
Item
Calling Line Identification
Restriction (CLIR)
Should you prevent your number being displayed on the called party’s telephone?
Calling/Connected Line
Identification Presentation
(CLIP/COLP)
Which number should be displayed on the called and calling party’s telephone?
Programming
Input
1
1
3
4
Preferred Line Assignment
—Outgoing
Which do you prefer to seize when you go off-hook to make calls?
Preferred Line Assignment
—Incoming
Which line do you prefer to answer when you go off-hook?
1
2
9
0
0
1
0
1
0
1
2
+
CO button no.
(01–84)
or
(CO)
INTERCOM
3
or
(PDN)
0
1
2
+
CO button no.
(01–84)
or
(CO)
Selection & Parameter
No—Allows your number
to be displayed
Yes—Prevent your number being displayed
Caller ID assigned to your extension
Caller ID assigned on the outside line being used
No line
An idle outside line
A CO/ICD Group button
Intercom (On a PDN extension, an idle PDN button is selected when going off-hook.)
No line
The longest ringing line
(when multiple calls arrive)
A CO/ICD Group button
3
(PDN)
A PDN button
218 User Manual
Item
Programming
Input
Alternate Receiving—Ring/
How do you prefer to receive an intercom call?
2 1
Parallelled Telephone
Should the single line telephone in parallel ring?
Forced Answerback
Do you prefer to answer a call without going off-hook regardless of the AUTO ANS button status?
Live Call Screening Mode
Set
Which service do you prefer when a calling party is recording a message in your mailbox?
LCS Mode Set (After
Answering)
Would you like to keep recording after answering the call in the LCS mode?
Automatic Call Waiting
Would you prefer to automatically hear a call waiting tone when you receive a call while already on the phone?
2 2
2 3
2 5
2 6
3 0
Manual Call Waiting
How would you prefer to receive call waiting notifications for intercom calls?
3 1
3.1.2 Settings on the Programming Mode
0
1
2
1
0
1
0
1
0
0
1
2
0
Selection & Parameter
Ringing (Tone Call)
Directly—The party’s voice is heard without ringing.
Ring only—Prohibiting the caller switching to the voice mode.
No—The telephone will not ring.
Yes—The telephone will
ring.
No—Disable
1
0
1
Yes—Enable
You can monitor the message through the telephone speaker. (Hands-free mode)
Only an alarm tone is heard.
(Private mode)
No—Stop recording
Yes—Keep recording
No—Off
Yes—On
3
No call (Off)
Tone (BSS)
Voice announcement through the built-in speaker
(OHCA)
Voice announcement through the handset (Whisper
OHCA)
User Manual 219
3.1.2 Settings on the Programming Mode
Item
Call Waiting Tone Type
Selection
Which type of call waiting tone do you prefer?
Programming
Input
3 2
Absent Message
Would you like to show a message on the caller’s telephone display?
4 0
Selection & Parameter
0
Tone 1
Tone 2
1
0
message no. (1–
8)
9
No—Off
Yes—Shows the selected message.
Yes—Shows your personal message.
message (max. 16 characters)
Personal Absent Message
Creating your personal message
4 1
5 0
/
FWD/DND
(for both calls)
Call Forwarding (FWD)/Do
Not Disturb (DND)
To forward or refuse some or all of your incoming calls
5 1
(for outside calls)
5 2
(for intercom calls)
5 3
0
1
2
+ desired no.
(max. 32 digits)
3
+ desired no.
(max. 32 digits)
4
+ desired no.
(max. 32 digits)
5
+ desired no.
(max. 32 digits)
Off
Do Not Disturb (DND)
All—Forward all calls
Busy—Forwarded when your extension is busy.
No Answer—Forwarded when you do not answer.
Busy/No Answer—
Forwarded when you do not answer or when your extension is busy.
(0–120) seconds
(Default: 15 seconds)
FWD N/A Timer
To set the timer for "No
Answer" and "Busy/No
Answer"
Call Pickup Deny
Should you prohibit other people from picking up your calls?
Do you use the headset?
6
6
0
1
0
1
0
1
No—Allow
Yes—Deny
No—Headset off
Yes—Headset on
220 User Manual
3.1.2 Settings on the Programming Mode
Item
Executive Busy Override
Deny
Do you prohibit other people from joining your conversation?
Would you like to prohibit paging announcements?
Do you prefer to hear the key pad tone?
Background Music (BGM)
Do you want background music through your telephone speaker while on-hook?
To register a Bluetooth wireless headset on your extension
To cancel the registration of a
Bluetooth wireless headset on your extension
Programming
Input
6
6
6
6
6
6
2
3
4
5
6
7
Extension PIN (Personal
Identification Number)
To set your extension PIN or change the stored extension
PIN
Extension Dial Lock
To prevent other people from using your telephone
9
9
0
1
0
1
0
1
0
Selection & Parameter
1
0
1
+ BGM no.
(1 digit)
No—Allow
Yes—Deny
No—Allow
Yes—Deny
No—Off
Yes—On
No—Off
Yes—On
Pass key (max. 16 digits)
Confirm that the ID of your Bluetooth wireless headset is displayed.
extension PIN
(max. 10 digits) +
ENTER/STORE + same extension
PIN stored extension
PIN + new extension
PIN
(max. 10 digits) +
ENTER/STORE + same extension
PIN
extension PIN
(max. 10 digits) +
0
extension PIN
(max. 10 digits)
+
1
To set an extension PIN
To change the stored extension
PIN
To unlock
To lock
User Manual 221
3.1.2 Settings on the Programming Mode
Item
Display Lock
To prevent other people from seeing your personal speed dialling directory, call log,
SVM log, and from playing back the voice messages in your message box
One-touch Dialling
Assignment Mode
Selection
Do you prefer to set the
One-touch dialling only?
Programming
9
#
Input
2
Selection & Parameter extension PIN
(max. 10 digits) +
0
extension PIN
(max. 10 digits) +
1
To unlock
To lock
0
1
No—Normal (Any Flexible
buttons can be modified.)
Yes—Only One-touch dialling buttons can be modified.
However, to modify them, there is no need to enter "2" before the number.
*3
*4
*5
*1
*2
*6
*7
*8
*9
*10
Not available for some IP-PTs depending on the card in the PBX that the IP-PT is connected to.
Not available for a PS.
Only available for KX-T7633/KX-T7636/IP-PTs (except KX-NT265/KX-NT321)/KX-DT343/KX-DT346 telephones.
CO button numbers (25–36) are available only when the Add-on Key Module is set up to your telephone.
CO button numbers (25–84) are available only when the Add-on 60 Key Module (KX-NT305) is set up on a KX-NT300 series telephone
(not available for the KX-NT366).
Not available for the KX-T7665.
This setting applies to both outside and intercom calls. For intercom calls, this feature must be enabled through system programming.
Only available for certain digital proprietary telephones.
Only available for KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones.
Registering and cancelling a Bluetooth wireless headset may take time. Please avoid any interruption during that time by, for example, going off-hook.
CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a.
Keeping your PIN secret.
b.
Selecting a complex, random PIN that cannot be easily guessed.
c.
Changing your PIN regularly.
•
After the programme number is entered, the programme title is displayed.
The programming screen can be changed with the Navigator Key (Up or Down).
•
You can select the parameter with the Navigator Key (Up or Down) instead of entering a number.
222 User Manual
3.1.2 Settings on the Programming Mode
To store the names and numbers in personal speed dialling
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
1 0
OR
AUTO DIAL
STORE
Enter 10 and then press ENTER.
Or press STORE.
personal speed dialling no.
Enter personal speed
dialling number (2 digits).
phone no.
Enter phone number
(max. 32 digits).
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
OR
AUTO DIAL
STORE
Press ENTER or STORE.
name
Enter name*
(max. 20 characters).
•
* To enter characters, refer to " Entering Characters".
OR
AUTO DIAL
STORE
Press ENTER or STORE.
User Manual 223
3.1.2 Settings on the Programming Mode
To edit the names and numbers of personal speed dialling
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
1 0
OR
AUTO DIAL
STORE
Enter 10 and then press ENTER.
Or press STORE.
personal speed dialling no.
Enter personal speed
dialling number (2 digits).
To erase a number or character
CLEAR
Press Left or Right to select a desired part.
Press "CLEAR".
To insert a number or character
Press Left or Right to select a desired part.
number/character
Enter a number or character.
It will be inserted in front of the selected part.
OR
AUTO DIAL
STORE
Press ENTER or STORE.
Clearing Features
You can clear or change to features as follows:
Features
Display Switching Mode
Hot Line
Calling Line Identification Restriction (CLIR)
Calling/Connected Line Identification Presentation (CLIP/COLP)
Preferred Line Assignment—Outgoing
Preferred Line Assignment—Incoming
Alternate Receiving—Ring/Voice
Parallelled Telephone
Forced Answerback Selection
Live Call Screening Mode Set
Default Setting
Automatic
Off
Allow
Caller ID assigned on your extension
Intercom
The longest ringing line
Ringing (Tone Call)
Paired SLT will ring
Disable
Hands-free mode
224 User Manual
3.1.2 Settings on the Programming Mode
Features
LCS Mode Set (After Answering)
Automatic Call Waiting
Manual Call Waiting—Intercom Calls
Call Waiting Tone Type Selection
Absent Message
Personal Absent Message
Call Forwarding (FWD)/Do Not Disturb (DND)—Intercom/Outside
Calls
FWD N/A Timer
Call Pickup Deny
Headset Operation
Executive Busy Override Deny
Paging Deny
Key Pad Tone Set
Background Music (BGM)
Data Line Security
Connected Line Identification Restriction [COLR]
Log-in/Log-out
Message Waiting
Timed Reminder
To set
Default Setting
Stop recording
Off
Off (No call/No tone)
Tone 1
Off
Cleared
Off
15 seconds
Allow
Headset off
Allow
Allow
On
Off
Off
Allow
Log-in
Off
Cleared
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
Enter ##.
OR
AUTO DIAL
STORE
Press ENTER or STORE.
OR
AUTO DIAL
STORE
Press ENTER or STORE.
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
•
If you do not desire that the Call Waiting, FWD/DND or Hot Line to be cleared by this feature, please ask your dealer.
User Manual 225
3.1.3 Customising the Buttons
3.1.3 Customising the Buttons
You can customise the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key
Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons.
•
To enter the programming mode when using a PS, refer to "Operating Instructions" for PS.
•
The buttons in the table below can only be set on certain flexible buttons, as follows:
–
Flexible buttons on PTs/Add-on Key Modules/PSs: all buttons can be set.
–
Flexible buttons on DSS Consoles: all buttons except CTI and Primary Directory Number
(PDN) buttons can be set.
–
Programmable feature (PF) buttons: only the One-touch Dialling button can be set.
To enter the programming mode
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
To programme
To continue programming input
OR
AUTO DIAL
Press desired
flexible button.
Follow
programming input.
STORE
Press ENTER or STORE.
To exit
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
Button
Loop-CO (L-CO)
Group-CO (G-CO)
Single-CO (S-CO)
Direct Station Selection
(DSS)
One-touch Dialling
*1
Incoming Call Distribution
Group (ICD Group)
Message
Message for Another
Extension
Call Forwarding (FWD)/Do
Not Disturb (DND)—Both calls
FWD/DND—Outside calls
FWD/DND—Intercom calls
Group FWD—Both calls
#
+ Outside line group no. (2 digits)
0
+ Outside line no. (3 digits)
1
+ Extension no.
2
*²
+ Desired no. (max. 32 digits)
3 0
+ Incoming call distribution group extension no. (+
#
+ delayed ringing time [0–7])
*3
4 0
4 0
+ Extension no./Incoming call distribution group extension no.
4
4
4
4
1
2
3
4
Programming Input
+ Incoming call distribution group extension no.
226 User Manual
3.1.3 Customising the Buttons
Button
Group FWD—Outside calls
Group FWD—Intercom calls
Account
Conference
Terminate
External Feature Access
(EFA)
Call Charge Reference
Call Park
Call Park (Automatic Park
Zone)
Call Log
*4
Call Log for ICD Group
*4
Log-in/Log-out
Log-in/Log-out of a specified group
Log-in/Log-out for all groups
Hurry-up
Wrap-up
System Alarm
*4
Time Service (Day/Night/
Lunch/Break)
Answer
*4
Release
*4
Toll Restriction/Call Barring
ISDN Service
*6
Calling Line Identification
Restriction (CLIR)
Connected Line
Identification Restriction
(COLR)
6 5
Programming Input
4 5
+ Incoming call distribution group extension no.
4 6
+ Incoming call distribution group extension no.
4 8
4 9
5 0
5 1
5 2
5 3
+ Parking zone no. (2 digits)
5 3
5 4
5 4
+ Incoming call distribution group extension no.
5 5
5 5
+ Incoming call distribution group extension no.
5 5
5 6
+ Incoming call distribution group extension no.
5 7
5 8
5 9
+ 0/1/2/3
*5
(+
#
+ Tenant no.)
6 0
6 1
6 2
+ Toll Restriction/Call Barring Level (1–7)
6 3
+ Desired no. (max. 32 digits)
6 4
User Manual 227
3.1.3 Customising the Buttons
ISDN-Hold
Button
Headset
*4*7
Time Service Switching
Mode (Automatic/Manual)
Network Direct Station
Selection (NDSS)
*8
CTI
Primary Directory Number
(PDN)
Secondary Directory
Number (SDN)
Check-in
*4
6
6
6
6
7
7
7
6
7
8
9
0
1
2
Programming Input
(+ Tenant no.)
+ Another PBX extension no.
+ Extension no. +
#
+ delayed ringing time (0–7)
Check-out
*4
Cleaned-up
*4
Two-way Record
Two-way Transfer
*10
One-touch Two-way
Transfer
*10
*10
Live Call Screening (LCS)
*10
Voice Mail Transfer
*10
8 0
8 1
8 2
9 0
+ Voice mail floating extension no.
*11
9 1
+ Voice mail floating extension no.
*11
9 1
+ Voice mail floating extension no.
*11
+ # + Extension no./Incoming call distribution group extension no.
9 2
9 4
+ Voice mail floating extension no.
*11
*9
228 User Manual
3.1.3 Customising the Buttons
•
*1 " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored.
If you do not want to display the stored number when making a call, press the Secret
(INTERCOM) button before and after the numbers you wish to conceal.
If you store an outside party’s number, you should first store a line access number.
If you need to enter an account code, you can enter the specified account code before the line access number.
<Example>
49 1234
Account code feature no.
Account code
#
Account code delimiter
0/9
Automatic line access number
SECRET
[ 123 4567 ]
Phone number
•
*2 For a PF button, "2" is not required to enter before the desired number.
•
*3 Depending on the settings of your PBX, you may be required to enter delayed ringing time
(0: Immediate, 1: 1 ring, 2: 2 rings, 3: 3 rings, 4: 4 rings, 5: 5 rings, 6: 6 rings, 7: No ring). In this case, you can automatically join a new ICD Group by creating a button for that group.
•
*4 This button is not available for a PS.
•
*5 0: Day/Night/Lunch/Break, 1: Day/Night/Break, 2: Day/Night/Lunch, 3: Day/Night
•
*6 Availability of this button depends on the ISDN service of your telephone company.
Refer to "1.2.5 Accessing the ISDN Service (ISDN Service Access)".
•
*7 This button is not available for the KX-T7665.
•
*8 The button may not be available depending on the networking method in use or the settings of the PBX.
•
*9 It is possible to set delayed ringing for each SDN button.
•
*10 This button is used for the integrated voice mail features.
•
*11 The default voice mail floating extension number is 500.
•
To exit at any time, lift the handset.
•
For KX-NT366 users: After customising a flexible button, you can set the displayed text for
Self Labelling. To enter characters, refer to " Entering Characters".
•
You can select the parameter with the Navigator Key (Up or Down) instead of entering a number.
User Manual 229
3.1.3 Customising the Buttons
To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button
(Digital proprietary telephone only)
To continue
PROGRAM
Press
PROGRAM.
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
(CO)
OR
(ICD Group)
OR
(PDN)
OR
(SDN)
OR
INTERCOM
Press CO, ICD Group,
PDN, SDN, or
INTERCOM.
Press CO, ICD Group,
PDN, SDN, or
INTERCOM.
tone type no.
R.Tone
Enter tone type
number.
*
PROGRAM
OR
AUTO DIAL
STORE
Press ENTER or
STORE.
Press
PROGRAM.
•
* Available tone types vary depending on the telephone you are using:
–
KX-NT400/KX-NT300 series (except KX-NT321)/KX-NT136/KX-DT300 series (except
KX-DT321)/KX-T7600 series (except KX-T7665): Tone types "01" to "30" (01–20: tone,
21–30: melody) are available.
–
KX-NT265/KX-NT321/KX-DT321/KX-T7665: Only tone types "01" to "08" are available.
It is possible to enter a tone type number from "09" to "30", but you will hear tone type
"01".
–
Other telephones: Only tone types "01" to "08" are available.
It is possible to enter a tone type number from "09" to "30", but you will hear tone type
"02".
•
Only one ringing tone can be selected for all PDN buttons on your extension.
To clear the button
To continue
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
Press desired
flexible button.
2
Enter 2.
OR
AUTO DIAL
STORE
Press ENTER or
STORE.
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
230 User Manual
3.2.1 Programming Information
3.2 Manager Programming
3.2.1 Programming Information
The manager can programme the following items.
•
Call Charges
•
Other Extensions Control
Available Extension
The extension assigned as a manager
Required Telephone
A Panasonic Proprietary Telephone with display (over 2 lines)
(e.g., KX-NT343, KX-DT346, KX-T7636)
Manager Password
To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234)
CAUTION
•
The PBX has a default password preset. For security, change the password the first time that you programme the PBX.
•
It is strongly recommended that a password of 10 numbers or characters be used for maximum protection against unauthorised access. For a list of numbers and characters that can be used in the
password, refer to " Entering Characters".
•
To avoid unauthorised access to the PBX, keep the password secret. If it becomes known to others, the PBX may be misused.
•
Change the password periodically.
Conditions
The programming extension must be idle, on-hook and holding no calls.
User Manual 231
3.2.2 Manager Programming
3.2.2 Manager Programming
Changing Call Charges and Extension Control
To enter the programming mode
PROGRAM
OR
PAUSE
1 manager password
Press PROGRAM or PAUSE.
Enter 1.
Enter manager
password.
To programme
To continue programming input
Follow
programming
input.
HOLD
Press
HOLD.
To exit
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
Item
Changing the manager password.
Viewing extension call charges.
Clearing extension call charges.
Setting the budget for extension call charges.
Viewing call charges for each verification code.
Clearing call charges for each verification code.
Setting the budget for each verification code.
Viewing call charges for each outside line.
Assigning a charge rate for each outside line group.
Clearing all charges.
Printing the total call charge.
Locking/unlocking other extensions.
(Remote Extension Dial Lock)
Clearing the PIN and PIN lock for extensions.
Clearing the PIN and PIN lock for verification codes.
0 0
+ + Password (max. 10 digits) +
0 1
+ + Extension no.
0 1
+ + Extension no. + +
0
0
0
9
2
3
3
2
+
Programming Input
+ Extension no. + Charge* +
+ + Verification code
+
+
+ Verification code +
+ Verification code +
+
0 4
+ + Verification code + Charge* +
0 5
+ + Outside line no. (3 digits)
0 6
+ + Outside line group no. (2 digits) +
Charge rate* +
0 7
+ +
0 8
+ +
9 0
+ + Extension no. +
1
(to lock)/
0
(to unlock) +
9 1
+ + Extension no. +
232 User Manual
3.2.2 Manager Programming
Item
Setting the verification code PIN.
Programming Input
+
9 3
+ + Verification code + PIN (max. 10 digits)
CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your password (verification code PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a.
Keeping your PIN secret.
b.
Selecting a complex, random PIN that cannot be easily guessed.
c.
Changing your PIN regularly.
•
* To enter a decimal point, press .
User Manual 233
3.3.1 Programming Information
3.3 Customising Your System (System
Programming)
3.3.1 Programming Information
You can customise your system according to your requirements.
[Your system already has default settings (factory installed).]
The programming is shown below. (Programme number)
•
The date and time [000]
•
System speed dialling numbers and names [001]/[002]
•
Extension number and name [003]/[004]
Available Extension
The extension allowed through COS programming
Required Telephone
A Panasonic Proprietary Telephone with display (over 2 lines)
(e.g., KX-NT343, KX-DT346, KX-T7636)
System Password
To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234)
CAUTION
•
The PBX has a default password preset. For security, change the password the first time that you programme the PBX.
•
It is strongly recommended that a password of 10 numbers or characters be used for maximum protection against unauthorised access. For a list of numbers and characters that can be used in the password, refer to "
•
To avoid unauthorised access to the PBX, keep the password secret. If it becomes known to others, the PBX may be misused.
•
Change the password periodically.
Conditions
The programming extension must be idle, on-hook and holding no calls.
List
Before programming, decide the settings and write them down. Your notes will provide a useful record of the programming for future reference. Your dealer also has programming records which contain all of the system programming. You may ask for photocopies of these tables to be aware of the facilities and features available.
234 User Manual
3.3.1 Programming Information
Icon Descriptions
Fixed Buttons
KX-NT300/
KX-DT300
KX-NT136/
KX-T7600
KX-T7200/
KX-T7400/
REDIAL
SP-PHONE
Function
PREVIOUS (PREV)
NEXT
SHIFT SHIFT
PAUSE PAUSE
HOLD
PROGRAM PAUSE
HOLD
AUTO ANS
MUTE
MESSAGE
FLASH/
RECALL
AUTO ANSWER
MUTE
MESSAGE
FLASH
TRANSFER
TRANSFER
INTERCOM
*1 The buttons shown in this column are from the KX-T7400 series.
INTERCOM
FWD/DND
CONF
AUTO DIAL
STORE
—
SHIFT
STORE (ENTER)
Back to Previous Menu
(CANCEL)
SHIFT
PROGRAM
END
SELECT
FLASH
CLEAR
SECRET
User Manual 235
3.3.1 Programming Information
Procedure
The basic steps are shown below.
1.
Entering the programming mode
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
Enter .
system password
Enter system password.
2.
Programming
You can enter each programme number (3 digits).
•
To exit the programming mode at any time, lift the handset.
3.
Exiting the mode
PROGRAM
OR
PAUSE
Press PROGRAM or PAUSE.
•
To exit the programming mode at any time, lift the handset.
236 User Manual
3.3.2 System Programming
3.3.2 System Programming
Date & Time [000]
The proprietary telephones display the current date and time while on-hook.
[In 12-hour Format]
0 0 0
Enter 000.
Press ENTER.
year
Enter year
(00 – 99).
SELECT
(AUTO ANS/MUTE,
MESSAGE)
Press SELECT for month.
Press Right.
hour
Press ENTER.
Press NEXT.
To end
Enter hour
(01 –
12).
date
Enter date
(01 – 31).
minute
Enter minute
(00 – 59).
SELECT
(AUTO ANS/MUTE,
MESSAGE)
Press SELECT to choose AM or PM.
Press ENTER.
END
(HOLD)
Press END.
[In 24-hour Format]
0 0 0
Enter 000.
Press ENTER.
year
SELECT
(AUTO ANS/MUTE,
MESSAGE)
Enter year
(00
–
99).
Press SELECT for month.
Press Right.
hour minute date
Enter date
(01
–
31).
Press ENTER.
Press NEXT.
To end
Enter hour
(00 – 23).
Enter minute
(00 – 59).
Press ENTER.
END
(HOLD)
Press END.
User Manual 237
3.3.2 System Programming
•
After changing the desired values, you can press the ENTER button. You do not have to perform the rest of the steps.
•
The clock starts immediately after the ENTER button is pressed.
•
You cannot leave a value empty.
•
You can clear the entry by pressing the CLEAR button.
•
To confirm your entry after storing data:
–
The STORE button light: Lights red
–
Confirmation Tone:
One beep: Your entry is accepted.
Three beeps: Your entry is rejected.
System Speed Dialling Number [001]
You can store the phone numbers of frequently dialled destinations.
0 0 1
Enter 001.
Press ENTER.
system speed dialling no.
Enter system
speed dialling
number (3 digits).
To end phone no.
Enter phone
number
(max. 32 digits).
Press ENTER.
Press END.
To continue
OR
Press NEXT.
Press PREV.
Press CANCEL.
•
If the desired number is more than 32 digits, divide the number and store it into more than one speed dialling number.
•
" ", "#", FLASH/RECALL, PAUSE, and Secret (INTERCOM) can also be stored.
If you do not want to display the stored number when making a call, press the Secret
(INTERCOM) button before and after the numbers you wish to conceal.
If you store an outside party’s number, you should first store a line access number.
If you need to enter an account code, you can enter the specified account code before the line access number.
<Example>
49 1234
Account code feature no.
Account code
#
Account code delimiter
0/9
Automatic line access number
SECRET
[ 123 4567 ]
Phone number
238 User Manual
3.3.2 System Programming
System Speed Dialling Name [002]
You can store the name associated with the speed dialling number. These names are displayed when making calls using the display operation. To enter characters, refer to "
0 0 2
Enter 002.
Press ENTER.
system speed dialling no.
Enter system
speed dialling
number (3 digits).
To end name
Enter name
(max. 20 characters).
Press ENTER.
Press END.
To continue
OR
Press NEXT. Press PREV.
Press CANCEL.
Extension Number [003]
You can assign an extension number to each extension.
0 0 3
Enter 003.
Press ENTER.
extension no.
Enter extension
number.
To end new extension no.
Enter new
extension number.
Press ENTER.
Press END.
To continue
OR
Press NEXT. Press PREV.
Press CANCEL.
•
The leading number(s) should be the same as the number(s) assigned for Flexible
Numbering.
•
A duplicate entry is invalid.
User Manual 239
3.3.2 System Programming
Extension Name [004]
You can store the name of an extension user. This is useful if you want to know who is calling, or who you are calling when making an intercom call using the directory.
To enter characters, refer to "
0 0 4
Enter 004.
Press ENTER.
To end extension no.
name
Enter extension
number.
Enter name
(max. 20 characters).
Press ENTER.
Press END.
To continue
OR
Press NEXT.Press PREV.
Press CANCEL.
240 User Manual
Section 4
Appendix
This chapter provides the Troubleshooting, the Feature
Number Table and Tone List. Check the
Troubleshooting section before consulting your dealer.
User Manual 241
4.1.1 Troubleshooting
4.1 Troubleshooting
4.1.1 Troubleshooting
Troubleshooting
Problem
The telephone does not work properly.
The telephone does not respond when buttons are pressed.
Some features do not work.
Even though following the manual instructions, none of the operations work when using a proprietary telephone.
The parallelled single line telephones do not ring.
The telephone does not work using the personal settings or with other settings. (One-touch dialling, forwarding destination, etc.)
Remedy
•
•
Confirm with your manager that your settings are correct.
If the problem persists, consult your dealer.
•
The telephone is locked.
Unlock your telephone. (
1.6.4 Preventing Other People from Using
Your Telephone (Extension Dial Lock),
•
Your telephone is connected to an eXtra
Device Port.
System programming is required. Consult your dealer.
•
System management may restrict certain features.
Consult your manager.
•
The feature numbers have changed.
Confirm the revised number and try again.
•
The Intercom line was not seized. The seized line, when going off-hook, was changed by personal setting. (
In the manual, going off-hook means an
Intercom line is seized.
If the setting has been changed, press the
INTERCOM or PDN button after going off-hook and follow the instructions.
•
"No ring" may be selected.
Change the setting to ring. (
1.8.11 Setting the Parallelled Telephone to Ring (Parallelled
•
The extension line has been changed. The previous telephone’s settings have not been cleared.
Clear the settings and then programme your desired settings again. (
1.8.13 Clearing Features Set at Your
Extension (Extension Feature Clear),
3.1.1 Customising Your Phone (Personal
Programming), 3.1.3 Customising the Buttons)
242 User Manual
4.1.1 Troubleshooting
Problem
My proprietary telephone does not have a feature button.
A reorder tone is audible or "Restricted" is displayed.
I cannot make an outside call using the
One-touch Dialling button or speed dialling.
I cannot remember the feature numbers.
While talking to an outside party, the line is disconnected.
Redialling does not function.
I cannot have a conversation using the Bluetooth headset.
I cannot register, de-register, or confirm the ID of the Bluetooth headset.
Remedy
•
Some models do not have the feature button.
Change a flexible button to the desired button. (
3.1.3 Customising the Buttons)
Enter the specified feature number instead of the feature button. (
•
The telephone is locked.
Unlock your telephone. (
1.6.4 Preventing Other People from Using
Your Telephone (Extension Dial Lock),
•
Toll restriction is activated.
Consult your manager or dealer.
•
An account code is required. (
1.2.7 Calling without Restrictions, Using an Account Code (Account Code Entry) in
•
A line access number was not stored.
A line access number is required for outside calls. (
3.1.3 Customising the Buttons)
•
•
If the feature numbers have been changed from the default values, write the new feature
numbers in the table in "4.2.1 Feature Number
Ask your dealer to change the feature numbers for easier use.
•
The time limit has run out. (
1.4.1 Transferring a Call (Call Transfer),
1.4.5 Multiple Party Conversation)
Consult your dealer to extend the time limit, if necessary.
•
The stored number was more than 32 digits
or an extension number. (
•
•
•
Make sure that the headset is properly registered to the module.
Make sure that the headset is properly charged according to the manual of the headset.
Remove the wired headset from the headset jack. Priority is given to the wired headset when both are connected.
•
Make sure that the module is properly installed in the IP-PT/DPT.
User Manual 243
4.1.1 Troubleshooting
Problem
The PC and fax machine communication failed.
I do not want to show my telephone number to the calling or called party’s telephone.
I want to show my telephone number to the calling or called party’s telephone.
I cannot send a call waiting tone to the dialled extension.
I forgot the password.
The background music started suddenly.
I do not want to display a number which is stored in memory.
I want to confirm my extension number.
The date and time are not correct.
The display is not shown well.
Remedy
•
An indication tone may have interrupted
communication. (
Line against Notification Tones (Data Line
•
(
1.8.5 Preventing Your Telephone
Number Being Displayed on the Caller’s
Telephone (Connected Line Identification
Restriction [COLR]), 1.8.6 Preventing Your
Number Being Displayed on the Called Party’s
Telephone (Calling Line Identification
•
(
1.8.4 Displaying Your Telephone
Number on the Called Party and Caller’s
Telephone (Calling/Connected Line
Identification Presentation [CLIP/COLP]),
1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone)
•
The other party has not set the Call Waiting feature.
(
Sending a Call Waiting Notification
(Call Waiting), 1.4.4 Answering Call Waiting,
1.8.3 Receiving Call Waiting (Call Waiting/
Off-hook Call Announcement [OHCA]/Whisper
•
The other party has set Data Line Security.
(
1.8.9 Protecting Your Line against
Notification Tones (Data Line Security))
•
Ask the manager to assist you.
(
•
Turn off the music.
(
1.8.8 Turning on the Background Music
(BGM), 2.1.4 Turning on the External
•
Conceal the number.
(
3.1.3 Customising the Buttons)
•
(
Your Extension Number in 1.1.1 Before
•
Set the date and time by system programming.
(
Date & Time [000] in 3.3.2 System
•
Change the Display contrast level.
(
3.1.2 Settings on the Programming
244 User Manual
4.1.1 Troubleshooting
Problem
I want to distinguish the tones.
The MESSAGE button light lit.
An SDN button on my extension does not work.
Remedy
•
(
To distinguish the ringing tones for each
CO, ICD Group, PDN, SDN, or INTERCOM button (Digital proprietary telephone only),
3.1.3 Customising the Buttons)
•
Another extension left you a message waiting indication while you were on the phone or away from your desk.
•
A PDN button is not assigned on the extension corresponding to your SDN button.
Create a PDN button on the desired extension. (
User Manual 245
4.2.1 Feature Number Table
4.2 Feature Number Table
4.2.1 Feature Number Table
Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers.
If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference.
Feature (While dial tone is heard)
Default
(New)
Additional digits/buttons
To call an operator (Operator Call)
9/0
( )
0/9
( ) outside phone no.
To select an idle outside line automatically (Automatic Line Access)
To select an idle outside line in the specified outside line group automatically (Outside Line Group
Making a Call to a Private Network
8
( )
7
( ) outside line group no. (2 digits) + outside phone no.
private phone no.
Using an Account Code (Account
49
( ) account code + # + outside phone no.
Extension (Personal Speed Dialling)
–
To store
–
To dial
30
( ) personal speed dialling no. (2 digits) + phone no. + #
+ personal speed dialling no. (2 digits)
( )
Using Numbers Stored in the PBX
–
To dial system speed dialling no. (3 digits)
( )
740
( )
–
To store
–
To set
–
To cancel
Redialling the Last Number You
#
( )
2 + phone no. + #
1
0
246 User Manual
4.2.1 Feature Number Table
Feature (While dial tone is heard)
1.2.4 When the Dialled Line is Busy or
To cancel callback ringing (Automatic
Callback Busy Cancel)/To cancel
Indication/Calling Back the Caller Who
Left an Indication (Message Waiting)
For an extension leaving a message waiting indication
–
To leave/cancel
For an extension receiving a message waiting indication
–
To call back
–
To clear
1.2.7 Calling without Restrictions
Using Your Calling Privileges at
To call with a verification code
1.2.8 To Access Another Party Directly from Outside (Direct Inward System
–
To an extension
(In All Security Mode only)
–
To an outside party
(In Trunk Security Mode/All
Security Mode only)
1.2.9 Setting Your Telephone from
Another Extension or through DISA
–
From another extension
–
Through DISA
1.3.3 Answering a Call Ringing at
Another Telephone (Call Pickup)
Default
(New)
46
( )
70
( )
Additional digits/buttons
1/0 + extension no.
47
( )
2
0 + your extension no.
extension no. + extension PIN + phone no.
+ verification code + verification code
PIN + phone no.
your extension no./( + verification code)
+ extension PIN/verification code PIN + extension no.
your extension no./( + verification code)
+ extension PIN/verification code PIN + outside phone no.
your extension no. + extension PIN + feature no.
User Manual 247
4.2.1 Feature Number Table
Feature (While dial tone is heard)
–
Group
–
Directed
Possibility of Picking Up Your Calls
–
To deny
–
To allow
1.3.4 Answering a Call via an External
Speaker (Trunk Answer From Any
–
Calls through an external speaker
1.3.6 Identifying Malicious Calling
Parties (Malicious Call Identification
1.4.1 Transferring a Call (Call Transfer)
Transferring a Call Using the ISDN
Service (Call Transfer [CT]—by ISDN)
Transferring to an Outside Party
–
Blind Transfer
To hold (Call Hold)/To retrieve a call
To retrieve a call (Call Hold Retrieve)
–
Specified with a held line number
–
Specified with a holding extension number
Holding in a System Parking Zone
–
To set
–
To retrieve
Default
(New)
40
( )
41
( )
720
( )
Additional digits/buttons
group no. (2 digits) extension no.
1
0
42
( )
7 3
( )
[For KX-NCP series PBX users]
1
[For KX-TDE series PBX users] speaker no. (1 digit)
62
( ) phone no.
61
( )
50
( )
53
( )
51
( )
52
( ) phone no. + # outside line no. which is held (3 digits) extension no. which has a held call parking zone no. (2 digits)/ stored parking zone no. (2 digits)
248 User Manual
4.2.1 Feature Number Table
Feature (While dial tone is heard)
Answering Call Waiting in the PBX
Answering Call Waiting from the
1.4.5 Multiple Party Conversation
Conversation Using the ISDN Service
(Three-party Conference [3PTY]—by
1.8.2 Refusing Incoming Calls (Do Not
–
Both Calls
–
Outside Calls
–
Intercom Calls
Default
(New)
50
( )
60
( )
62
( )
Additional digits/buttons
phone no. + TRANSFER button + 3
710
( )
711
( )
712
( )
713
( )
0 (Cancel)/
1 (Do Not Disturb [DND])/
2 (All calls) + phone no. + #/
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.
00–99 (second) –
To set the timer for "No Answer" and "Busy/No Answer"
To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution
Group)
–
Both Calls
–
Outside Calls
–
Intercom Calls
714
( )
715
( )
716
( )
1 (Set) + ICD Group extension no. + phone no. + #/0 (Cancel) + ICD Group extension no.
User Manual 249
4.2.1 Feature Number Table
Feature (While dial tone is heard)
Forwarding Your Calls Using ISDN
Service (Call Forwarding [CF]—by
–
To set
–
To cancel
–
To confirm
1.6.2 Using Voice Messaging (Built-in
Simplified Voice Message [SVM])
–
To record
–
To play back
–
To clear
Recording a Greeting Message for
–
To record
–
To play back
–
To clear
To leave a voice message directly to another extension’s message box
Listening to Voice Messages Left by Callers
Redirecting Your Calls to Your
–
Both Calls
–
Outside Calls
Default
(New)
7 5
( )
38
( )
1
2
0
Additional digits/buttons
outside line no. + # + multiple subscriber no. + # + 2 (Unconditional)/3 (Busy)/4 (No
Reply) + phone no. + # outside line no. + # + multiple subscriber no. + # + 0 outside line no. + # + multiple subscriber no. + # + 1
8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break)
+ 1
8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break)
+ 2
8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break)
+ 0
# + 6 + extension no.
3
710
( )
711
( )
0 (Cancel)/
2 (All Calls) + floating extension no. for the SVM feature
250 User Manual
4.2.1 Feature Number Table
Feature (While dial tone is heard)
–
Intercom Calls
1.6.3 Showing a Message on the
Caller’s Telephone Display (Absent
–
To set
–
To cancel
1.6.4 Preventing Other People from
Using Your Telephone (Extension Dial
–
To lock
–
To unlock
–
To make an outside call while your extension is locked
1.7.2 Answering/Denying a Paging
–
To answer
–
To deny
–
To allow
1.7.3 Making a Conference Group Call
–
To call and start a conversation
–
To call and make an announcement
–
To make a conference group call with an entry code
–
To join a conversation with an entry code
Default
(New)
712
( )
Additional digits/buttons
3 (Busy) + floating extension no. for the
SVM feature
4 (No Answer) + floating extension no. for the SVM feature
5 (Busy/No Answer) + floating extension no. for the SVM feature
750
( )
1–9 (+ parameter) + #
0
77
( )
47
( )
33
( )
1
0 + extension PIN your extension no. + extension PIN + phone no.
paging group no. (2 digits)
43
( )
721
( )
32
( )
1
0 conference group no. (1 digit) + entry code + # conference group no. (1 digit) + entry code + # conference group no. (1 digit) + entry code + #
# + conference group no. (1 digit) + entry code + #
User Manual 251
4.2.1 Feature Number Table
Feature (While dial tone is heard)
1.8.1 Setting the Alarm (Timed
–
To set
–
To cancel
1.8.3 Receiving Call Waiting (Call
Waiting/Off-hook Call Announcement
–
For intercom calls
(No call/Tone/OHCA/Whisper
OHCA)
–
For outside calls
(No tone/Tone)
1.8.4 Displaying Your Telephone
Number on the Called Party and
Caller’s Telephone (Calling/Connected
Line Identification Presentation [CLIP/
–
Public
–
Your extension
1.8.5 Preventing Your Telephone
Caller’s Telephone (Connected Line
Identification Restriction [COLR])
–
To show
–
To prevent
1.8.6 Preventing Your Number Being
Displayed on the Called Party’s
Telephone (Calling Line Identification
–
To show
–
To prevent
1.15.3 Displaying Your Telephone
–
To prevent
–
To show
Default
(New)
760
( )
67
( )
68
( )
Additional digits/buttons
12H: 1 + hour/minute + 0 (AM)/1 (PM) +
0 (once)/1 (daily)
24H: 1 + hour/minute + 0 (once)/1 (daily)
0
731
( )
732
( )
7 2
( )
0 (No call)/1 (Tone)/2 (OHCA)/3
(Whisper OHCA)
0 (No tone)/1 (Tone)
1
2
7 0
( )
0
1
7 1
( )
0
1
252 User Manual
4.2.1 Feature Number Table
Feature (While dial tone is heard)
1.8.7 Preventing Other People from
Joining Your Conversation (Executive
–
To prevent
–
To allow
1.8.8 Turning on the Background
–
To set
–
To cancel
1.8.9 Protecting Your Line against
Notification Tones (Data Line Security)
–
To set
–
To cancel
1.8.11 Setting the Parallelled
Telephone to Ring (Parallelled
–
Ring
–
No Ring
1.8.12 Using Your PS in Parallel with a
–
To set
–
To cancel
1.8.13 Clearing Features Set at Your
Extension (Extension Feature Clear)
1.9.1 Leaving an Incoming Call
Distribution Group (Log-in/Log-out,
Log-in
Log-out
1.9.2 Monitoring and Controlling the
Call Status of an Incoming Call
Distribution Group (Incoming Call
1.10.1 If a Doorphone/Door Opener is
Default
(New)
733
( )
751
( )
730
( )
39
( )
48
( )
790
( )
1
0
1
0
1
0
Additional digits/buttons
BGM no. (1 digit)
0
1 + paired wired extension no.
0
736
( )
735
( )
739
( )
1 + ICD Group extension no./
0 + ICD Group extension no./
1 (Not Ready)/0 (Ready)
ICD Group extension no.
User Manual 253
4.2.1 Feature Number Table
Feature (While dial tone is heard)
1.10.2 If an External Relay is
1.10.4 If a Host PBX is Connected
(External Feature Access [EFA])
1.10.5 If a Voice Processing System is
–
Both Calls
–
Outside Calls
–
Intercom Calls
Default
(New)
31
( )
55
( )
56
( )
60
( )
Additional digits/buttons
doorphone no. (2 digits) doorphone no. (2 digits) relay no. (2 digits) service code
710
( )
711
( )
712
( )
0 (Cancel)/
2 (All Calls)/
3 (Busy)/
4 (No Answer)/
5 (Busy/No Answer)
+ voice mail floating extension no.
1.11.1 Using the Telephones in a
Hotel-type Environment (Hospitality
Room Extension (Remote Wake-up
–
To set
–
To cancel
–
To confirm
1.11.2 Recording Information Using
Preprogrammed Messages (Printing
1.12.2 Enhanced Walking Extension
–
To set an extension status to
Service-out
76
( )
761
( )
727
( )
727
( )
12H: 1 + extension no. + hour/minute + 0
(AM)/1 (PM) + 0 (once)/1 (daily)
24H: 1 + extension no. + hour/minute + 0
(once)/1 (daily)
0 + extension no.
2 + extension no.
message no. (+ parameter) + # your extension no. + extension PIN
#
254 User Manual
4.2.1 Feature Number Table
Feature (While dial tone is heard)
–
To set an extension status to
Service-in
To lock/unlock other extensions
–
To unlock
–
To lock
2.1.2 Time Service Mode Control
–
Day/Night/Lunch/Break
–
To start
–
–
To stop
2.1.5 Recording Outgoing Messages
–
To record
–
To play back
–
To record from an external BGM
(MOH) port
To clear
2.1.6 Allowing Users to Seize an
Unavailable Outside Line (Trunk Busy
2.1.7 Releasing Network Direct
Station Selection (NDSS) Monitor
Default
(New)
Additional digits/buttons
+ your extension no. + extension PIN
782
( )
783
( )
780
( )
35
( ) extension no.
extension no.
0/1/2/3
[For KX-NCP series PBX users]
1 + BGM no. (1 digit)
[For KX-TDE series PBX users] external pager no. (1 digit)/ + BGM no.
(1 digit)
[For KX-NCP series PBX users]
10
[For KX-TDE series PBX users] external pager no. (1 digit)/ + 0
36
( )
785
( )
784
( )
1 + OGM floating extension no.
2 + OGM floating extension no.
[For KX-NCP series PBX users]
31 + OGM floating extension no.
[For KX-TDE series PBX users]
3 + BGM port no. (1 digit) + OGM floating extension no.
0 + OGM floating extension no.
outside line no. (3 digits) another PBX extension no. + #
User Manual 255
4.2.1 Feature Number Table
Feature (While dial tone is heard)
[Personal Identification Number])
–
To set
Default
(New)
799
( )
Additional digits/buttons
1 + extension PIN + # + same extension
PIN + #
0 + stored extension PIN –
To cancel
*3
*4
*5
*1
*2
*6
*7
Manager only
Manager and preprogrammed extension user only
Supervisor only
Hotel operator only
The default floating extension number for the SVM feature is 591.
The default voice mail floating extension number is 500.
The default of OGM floating extension numbers is 5xx (xx: two-digit number of message).
256 User Manual
Feature (While busy, DND or call tone is heard)
1.2.4 When the Dialled Line is Busy or There is No Answer
Sending a Call Waiting Notification (Call Waiting)
To an Extension Refusing the Call (DND Override)
Joining an Existing Call (Executive Busy Override)
Leaving a Message Waiting Indication/Calling Back the Caller Who
Left an Indication (Message Waiting)
Monitoring Another Extension (Call Monitor)
Reserving a Busy Line (Automatic Callback Busy)/
Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS])
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice)
Feature (While dialling or talking)
1.4.5 Multiple Party Conversation
Adding Other Parties during a Conversation (Conference)
1.10.1 If a Doorphone/Door Opener is Connected
From any extension while talking to the doorphone
4.2.1 Feature Number Table
Default
1
5
6
3
4
Fixed Number
3
5
User Manual 257
4.3.1 What is This Tone?
4.3 What is This Tone?
4.3.1 What is This Tone?
While on-hook
Ring Tones
The following tones are programmable allowing recognition of call type (Outside,
Intercom or Doorphone).
Tone 1
1 s
Tone 2
1 s
Tone 3
1 s
Tone 4
1 s
When going off-hook
Dial Tones
Tone 1
Normal
1 s
258 User Manual
Tone 2
•
When there are messages that have previously been listened to and no new messages recorded by the SVM feature.
•
When any of the following features are set:
•
Absent Message
•
Background Music
•
Call Forwarding
•
Call Pickup Deny
•
Call Waiting
•
Do Not Disturb
•
Extension Dial Lock
•
Executive Busy Override
Deny
•
Hot Line
•
Timed Reminder
Tone 3
•
After pressing TRANSFER or
Recall/hookswitch to hold a call temporarily (e.g., Call Splitting)
•
When the recording space of the
Built-in Simplified Voice
Message feature becomes almost full
•
While a called PS is being searched
•
When Account Code Entry is performed
•
When answering a Timed
Reminder call with no message
•
When answering an external sensor call
Tone 4
Message waiting indication was received.
1 s
1 s
1 s
When you make calls
Busy Tone
1 s
4.3.1 What is This Tone?
User Manual 259
4.3.1 What is This Tone?
Reorder Tone
The outside line you tried to seize is not assigned or denied.
Ringback Tones
Tone 1
1 s
1 s
Tone 2
1 s
Do Not Disturb (DND) Tone
The dialled extension is refusing incoming calls.
1 s
While off-hook
Indication Tones
Tone 1
Call waiting tone
Tone 2
A call is on hold longer than the specified time
When talking to an outside party
Warning Tone
This tone is sent 15, 10 and 5 seconds before the specified time for disconnection.
1 s
When setting the features or programming
Confirmation Tones
15 s
15 s
260 User Manual
Tone 1
•
The feature setting was set successfully.
•
A call is received in Voice-calling mode.
Tone 2
•
Before receiving a page through an external speaker
•
A call is received in Hands-free mode.
Tone 3
•
Before the following features activate:
•
Retrieving a held call
•
Picking up another call
•
Paging/Answering a paging announcement
•
Answering the call through a speaker
•
When a conversation is established with the extension in the following modes:
•
Hands-free Answerback mode
•
Voice-calling mode
•
When making a call to or from a doorphone.
Tone 4
Establishing or leaving a conference
1 s
1 s
1 s
1 s
Tone 5
A call has been put on hold.
1 s
4.3.1 What is This Tone?
User Manual 261
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx
4.4 Revision History
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version
2.0xxx
New Contents
•
–
Communication Assistant
•
1.15 Using a KX-HGT100 SIP Extension
–
–
•
Changed Contents
•
1.1.1 Before Operating the Telephones
•
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])
–
Walking COS via DISA
•
1.4.1 Transferring a Call (Call Transfer)
Transferring to an Extension in the PBX
•
1.4.5 Multiple Party Conversation
Adding Other Parties during a Conversation (Conference)
•
1.14.1 Self Labelling (KX-NT366 only)
•
1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone
262 User Manual
4.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx
4.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version
4.1xxx
Changed Contents
•
1.7.3 Making a Conference Group Call
Starting a Conference Group Call using Hands-free Answerback
•
1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected
Line Identification Presentation [CLIP/COLP])
•
1.10.5 If a Voice Processing System is Connected
–
VM Transfer Key Operation
User Manual 263
4.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version 5.0xxx
4.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version
5.0xxx
New Contents
•
1.4.1 Transferring a Call (Call Transfer)
Transferring to an Outside Party Using the SIP Service
Changed Contents
•
1.2.7 Calling without Restrictions
Using Your Calling Privileges at Another Extension (Remote COS Access)
•
1.7.3 Making a Conference Group Call
Push-to-Talk for PS and PT users
•
1.12.2 Enhanced Walking Extension
264 User Manual
4.4.4 KX-NCP500/KX-NCP1000 PBMPR Software File Version 6.0xxx
4.4.4 KX-NCP500/KX-NCP1000 PBMPR Software File Version
6.0xxx
New Contents
•
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)
Caller Information Display before Call Pickup using DSS button
Changed Contents
•
1.2.4 When the Dialled Line is Busy or There is No Answer
Joining an Existing Call (Executive Busy Override)
Monitoring Another Extension (Call Monitor)
User Manual 265
4.4.5 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx
4.4.5 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx
New Contents
•
1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone
266 User Manual
4.4.6 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx
4.4.6 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx
New Contents
•
–
Communication Assistant
–
CA Call Accounting
•
1.1.1 Before Operating the Telephones
When You Use a Panasonic Proprietary Telephone
–
Cleaned-up
•
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
•
1.15 Using a KX-HGT100 SIP Extension
–
–
•
•
–
Cleaned-up
Changed Contents
•
1.1.1 Before Operating the Telephones
•
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])
–
Walking COS via DISA
•
1.4.1 Transferring a Call (Call Transfer)
Transferring to an Extension in the PBX
•
1.7.3 Making a Conference Group Call
•
1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected
Line Identification Presentation [CLIP/COLP])
•
1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone
•
–
Conference Group Call
User Manual 267
4.4.7 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx
4.4.7 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx
Changed Contents
•
1.7.3 Making a Conference Group Call
Starting a Conference Group Call using Hands-free Answerback
•
1.10.5 If a Voice Processing System is Connected
–
VM Transfer Key Operation
268 User Manual
4.4.8 KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx
4.4.8 KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx
New Contents
•
1.4.1 Transferring a Call (Call Transfer)
Transferring to an Outside Party Using the SIP Service
Changed Contents
•
1.2.7 Calling without Restrictions
Using Your Calling Privileges at Another Extension (Remote COS Access)
•
1.7.3 Making a Conference Group Call
Push-to-Talk for PS and PT users
•
1.12.2 Enhanced Walking Extension
User Manual 269
4.4.9 KX-TDE100/KX-TDE200 PMMPR Software File Version 6.0xxx
4.4.9 KX-TDE100/KX-TDE200 PMMPR Software File Version 6.0xxx
New Contents
•
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)
Caller Information Display before Call Pickup using DSS button
Changed Contents
•
1.2.4 When the Dialled Line is Busy or There is No Answer
Joining an Existing Call (Executive Busy Override)
Monitoring Another Extension (Call Monitor)
270 User Manual
4.4.10 KX-TDE600 PGMPR Software File Version 3.0xxx
4.4.10 KX-TDE600 PGMPR Software File Version 3.0xxx
New Contents
•
–
Communication Assistant
–
CA Call Accounting
•
1.15 Using a KX-HGT100 SIP Extension
–
–
•
Changed Contents
•
1.1.1 Before Operating the Telephones
•
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])
–
Walking COS via DISA
•
1.4.1 Transferring a Call (Call Transfer)
Transferring to an Extension in the PBX
•
1.7.3 Making a Conference Group Call
•
1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected
Line Identification Presentation [CLIP/COLP])
•
1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone
•
–
Conference Group Call
User Manual 271
4.4.11 KX-TDE600 PGMPR Software File Version 4.1xxx
4.4.11 KX-TDE600 PGMPR Software File Version 4.1xxx
Changed Contents
•
1.7.3 Making a Conference Group Call
Starting a Conference Group Call using Hands-free Answerback
•
1.10.5 If a Voice Processing System is Connected
–
VM Transfer Key Operation
272 User Manual
4.4.12 KX-TDE600 PGMPR Software File Version 5.0xxx
4.4.12 KX-TDE600 PGMPR Software File Version 5.0xxx
New Contents
•
1.4.1 Transferring a Call (Call Transfer)
Transferring to an Outside Party Using the SIP Service
Changed Contents
•
1.2.7 Calling without Restrictions
Using Your Calling Privileges at Another Extension (Remote COS Access)
•
1.7.3 Making a Conference Group Call
Push-to-Talk for PS and PT users
•
1.12.2 Enhanced Walking Extension
User Manual 273
4.4.13 KX-TDE600 PGMPR Software File Version 6.0xxx
4.4.13 KX-TDE600 PGMPR Software File Version 6.0xxx
New Contents
•
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)
Caller Information Display before Call Pickup using DSS button
Changed Contents
•
1.2.4 When the Dialled Line is Busy or There is No Answer
Joining an Existing Call (Executive Busy Override)
Monitoring Another Extension (Call Monitor)
274 User Manual
Index
User Manual 275
Index
A
Accessing System Features (System Feature Access) 190
Accessing the ISDN Service (ISDN Service Access) 49
Adding Other Parties during a Conversation
Alternate Calling—Ring/Voice 50, 257
Alternate Receiving—Ring/Voice 219
Announcement, Making/Answering 122
Answering Calls, Hands-free 57
Answering Calls, Ringing at Other Telephones 58
Answering Calls, Via External Speaker 60
AUTO ANS (Auto Answer)/MUTE Button 23
Automatic Callback Busy 41, 257
Automatic Callback Busy Cancel 42, 247
B
Background Music (BGM) 143, 221, 253
Background Music, External Speaker Settings 206
Before Operating the Telephones 18
BGM
Bluetooth Wireless Headset Registration 221
Bluetooth Wireless Headset Removal 221
Built-in Simplified Voice Message 107, 250
Buttons, Proprietary Telephone 21
C
Call Charge Reference Button 27, 227
Call Forwarding (CF)—by ISDN 106, 250
Call Forwarding (FWD) Button 25
Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls
Call Hold Retrieve, PDN/SDN Button 97
Call Log for ICD Group Button 28, 227
Call Park (Automatic Park Zone) Button 27, 227
Call Transfer (CT)—by ISDN 67, 248
Call Waiting Tone Type Selection 220
Call Waiting, Answering 77, 249
Call Waiting, From PBX 77, 249
Call Waiting, From Telephone Company 81, 249
Call Waiting, Receiving 138, 252
Callback Setting, ISDN Line 42
Calling Line Identification Presentation
Calling Line Identification Restriction (CLIR) 141, 218, 252
Calling Line Identification Restriction (CLIR)
Calling, Adding Another Party 88
Calling, Extension in DND Mode 48
Calling, From Other Extension 51
Calling, From Outside Directly 52, 247
Calling, Incoming Call Log 179
Calling, Last Dialled Number 40
Calling, Outgoing Call Log 181
Calling, Personal Preprogrammed Numbers 36
Calling, Preprogrammed Numbers 39
Calling, System Preprogrammed Numbers 37
Calling/Connected Line Identification Presentation (CLIP/
CCBS
® Completion of Calls to Busy Subscriber 42
Changing the Settings of Other Extensions 202
CLIP
® Calling Line Identification Presentation 139
CLIR
® Calling Line Identification Restriction 141
COLP
® Connected Line Identification Presentation 139
276 User Manual
Index
COLR
® Connected Line Identification Restriction 140
Completion of Calls to Busy Subscriber (CCBS) 42, 257
Conference (ISDN Service), Adding Parties 88
Conference (Multiple Party), Leaving 86
Conference (Three-Party), Leaving 87
Conference Group Call 125, 251
Conference Group Call, Push-to-Talk 129
Connected Line Identification Presentation
Connected Line Identification Restriction (COLR) 140, 252
Connected Line Identification Restriction (COLR)
Contrast Selection, Display 217
Customising Your Phone (Personal Programming) 214
Customising Your System (System Programming) 234
D
Denying Other People the Possibility of Picking Up Your Calls
Direct Inward System Access (DISA) 52, 247
Direct Station Selection (DSS) Button 27, 226
DISA
® Direct Inward System Access 52
Display Backlight Selection 217
Display Contrast Selection 217
Display Language Selection 217
DND
Do Not Disturb (DND) Button 25
DSS
E
EFA
Electronic Station Lockout
® Extension Dial
Enhanced Walking Extension 177
Executive Busy Override 46, 257
Executive Busy Override Deny 142, 221, 253
I
Extension Dial Lock 120, 221, 251
Extension Feature Clear 148, 253
Extension number, Confirming Your Own 19
Extension PIN (Personal Identification
External Background Music (BGM) 206, 255
External Feature Access (EFA) 160, 227, 254
External Feature Access (EFA) Button 27, 227
F
Forced Answerback Selection 219
Forwarding Calls, ISDN Service 106
Forwarding Calls, To Incoming Call Distribution
FWD/DND Cycle Switch Mode 102, 134
FWD/DND settings, FWD/DND fixed button 103
FWD/DND status, switching with FWD/DND fixed
FWD/DND—Intercom calls Button 27, 226
FWD/DND—Outside calls Button 27, 226
G
G-CO
Greeting Message, Recording 108, 109
Group FWD—Both calls Button 27, 226
Group FWD—Intercom calls Button 27, 227
Group FWD—Outside calls Button 27, 227
Group-CO (G-CO) Button 27, 226
H
Handset/Headset Selection
Holding in a System Parking Zone (Call Park) 72
Hurry-up Transfer
® Manual Queue Redirection 155
ICD Group
® Incoming Call Distribution Group 27
User Manual 277
Index
Incoming Call Distribution Group (ICD Group) 27, 226
Incoming Call Distribution Group Monitor 152, 253
Incoming Call Distribution Group, Extension Status 153
Incoming Call Distribution Group, Forwarding Calls 155
Incoming Call Distribution Group, Leaving 149
Incoming Call Distribution Group, Monitoring and
Incoming Call Distribution Group, Waiting Call Status 152
J
Joining an Existing Call (Executive Busy Override) 46
K
L
L-CO
LCS Mode Set (After Answering) 219
Leaving a Message Waiting Indication/Calling Back the Caller
Who Left an Indication (Message Waiting) 44
Leaving Three-party Conference 87
Live Call Screening Button 28, 228
Live Call Screening Mode Set 219
Log-in/Log-out for all groups Button 28, 227
Log-in/Log-out of a specified group Button 28, 227
M
Malicious Call Identification (MCID) 63, 248
Manager Programming Information 231
Message Box, Accessing from Outside 116
Message Box, Accessing Other Extension's 117
Message Box, Redirecting to 111
Message Display (Absent Message) 118
Message for Another Extension Button 27, 226
Messages (Preprogrammed), Recording 175
Monitoring Another Extension (Call Monitor) 48
Multiple Party Conversation 82, 125
N
Names and Numbers, Storing 183
NDSS
® Network Direct Station Selection 211
Network Direct Station Selection (NDSS) Button 28, 228
Network Direct Station Selection, Releasing 211
O
Off-hook Call Announcement (OHCA) 138, 252
OGM
OHCA
® Off-hook Call Announcement 138
One-touch Dialling Assignment Mode Selection 222
One-touch Dialling Button 27, 226
One-touch Two-way Transfer 166
One-touch Two-way Transfer Button 28, 228
Operating Telephones, Preparations 18
Operation List (KX-HGT100 only) 192
Outgoing Messages (OGM) 207, 255
Outgoing Messages (OGM), Recording 207
Outside Line Group Access 32, 246
Outside Line, Re-enabling Unavailable 210
P
Paging Announcement, Answering/Denying 124
Parallelled Telephone 146, 219, 253
Parallelled Telephone Setting 146
PDN
Personal Speed Dialling 36, 246
PF
PIN
® Personal Identification Number 214
Portable Station, Registration 18
Portable Station, Using in Parallel with Wired
Preferred Line Assignment—Incoming 218
Preferred Line Assignment—Outgoing 218
Preventing Other People from Using Your Telephone
Primary Directory Number (PDN) Button 29, 228
278 User Manual
Programmable Feature (PF) Button 26
Push-to-Talk, Conference Group Call 129
Q
R
Refusing Incoming Calls (Do Not Disturb [DND]) 134
Relay
Release Button 26, 28, 61, 227
Remote Extension Dial Lock 202, 255
Restriction Level Control (Dial Tone Transfer) 205
Revision History, KX-NCP500/KX-NCP1000 PBMPR
Software File Version 2.0xxx 262
Revision History, KX-NCP500/KX-NCP1000 PBMPR
Software File Version 4.1xxx 263
Revision History, KX-NCP500/KX-NCP1000 PBMPR
Software File Version 5.0xxx 264
Revision History, KX-NCP500/KX-NCP1000 PBMPR
Software File Version 6.0xxx 265
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
Revision History, KX-TDE600 PGMPR Software File Version
Revision History, KX-TDE600 PGMPR Software File Version
Revision History, KX-TDE600 PGMPR Software File Version
Revision History, KX-TDE600 PGMPR Software File Version
Ringing Method (Ring/Voice) 50
S
S-CO
Screening Calls (Live Call Screening [LCS]) 164
SDN
® Secondary Directory Number 95
Secondary Directory Number (SDN) Button 29, 228
Self Labelling (KX-NT366 only) 191
Self Labelling Display Contrast 217
Sensor
Setting Your Telephone, Personal 214
Setting Your Telephone, Remotely 55
Settings, Changing Other Extension's 202
Settings, Keeping when Changing Extensions 176
Settings, Programming Mode 216
Showing/Preventing Caller ID for Outgoing Calls 252
Single-CO (S-CO) Button 27, 226
SIP
® Session Initiation Protocol 4
SIP Extension, Characteristics 4
SIP Extension, Registration 18
Station Programme Clear
® Extension Feature
System Programming Information 234
System Programming, Icon Descriptions 235
System Speed Dialling Name [002] 239
System Speed Dialling Number [001] 238
T
TAFAS (Trunk Answer From Any Station) 60
Talking to Two Parties Alternately (Call Splitting) 75
Telephone Number, Hiding 140, 141
Telephone Number, Sending/Hiding (KX-HGT100
Telephone Numbers, Storing 183
Three-party Conference [3PTY]—by ISDN 88, 249
Time Service (Day/Night/Lunch/Break)
Time Service Mode, Control 203
Time Service Switching Mode (Automatic/Manual)
Time Service Switching Mode (Automatic/Manual),
Toll Restriction/Call Barring Button 28, 227
Transferring Calls, After Paging 122
Transferring Calls, ISDN Service 67
Transferring Calls, SIP Service 68, 248
Transferring Calls, To Other Extension 64
Transferring Calls, To Outside Party 66
Index
User Manual 279
Index
Trunk Answer From Any Station (TAFAS) 60, 248
Two-way Transfer Button 28, 228
U
Using a KX-HGT100 SIP Extensions 192
V
Verification Code Entry 51, 247
Voice Mail Integration 161, 254
Voice Mail Transfer Button 28, 161, 228
Voice Mail, Call Forwarding 161
Voice Mail, Monitoring
® Live Call Screening (LCS) 164
Voice Mail, Recording Conversation 166
Voice Messages, Listening to 113
W
Walking Extension, Enhanced 177, 254
When the Dialled Line is Busy or There is No Answer 41
Wireless XDP Parallel Mode 147, 253
Y
280 User Manual
The KX-NCP500UK/KX-NCP1000UK/KX-NCP500VUK/KX-NCP500XUK, KX-NCP500NE/
KX-NCP1000NE/KX-NCP500VNE/KX-NCP500XNE, and KX-NCP500GR/KX-NCP1000GR are designed to interwork with the:
• Analogue Public Switched Telephone Network (PSTN) of European countries
• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access
• Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access
• ONP 2048 kbit/s digital structured leased lines (D2048S)
The KX-TDE100UK/KX-TDE200UK, KX-TDE100NE/KX-TDE200NE, KX-TDE100GR/
KX-TDE200GR, and KX-TDE100CE/KX-TDE200CE are designed to interwork with the:
• Analogue Public Switched Telephone Network (PSTN) of European countries
• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access
• Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access
• ONP 2048 kbit/s digital structured leased lines (D2048S)
The KX-TDE600UK, KX-TDE600NE, and KX-TDE600GR are designed to interwork with the:
• Analogue Public Switched Telephone Network (PSTN) of European countries
• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access
• Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access
• ONP 2048 kbit/s digital structured leased lines (D2048S)
Panasonic System Networks Co., Ltd./Panasonic System Networks Company U.K. Ltd. declares that the
KX-NCP500UK/KX-NCP1000UK/KX-NCP500VUK/KX-NCP500XUK/KX-NCP500NE/KX-NCP1000NE/
KX-NCP500VNE/KX-NCP500XNE/KX-NCP500GR/KX-NCP1000GR, KX-TDE100UK/KX-TDE200UK/
KX-TDE100NE/KX-TDE200NE/KX-TDE100GR/KX-TDE200GR/KX-TDE100CE/KX-TDE200CE, and
KX-TDE600UK/KX-TDE600NE/KX-TDE600GR are in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive
1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting:
http://www.doc.panasonic.de
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
For Future Reference
Please print, record, and retain the following information for future reference.
Note
The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
Copyright:
This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of
Panasonic System
Networks Co., Ltd.
Panasonic System Networks Co., Ltd. 2010
PSQX4755SA
KK0808TE7102

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Key features
- Easy operation
- IP communication
- Cellular phone features
- Built-in call center
- Communication Assistant (CA)
- Simplified Voice Messaging
- Call Accounting
- Call Centre
- Wireless System
- SIP Extensions