Telstra IP 550/560 Phone IP Telephony Quick Reference Guide
The Telstra IP 550/560 Phone is a business phone that offers a range of features for efficient communication. It provides basic call management functionalities like placing and ending calls, but also includes advanced features like conference calling, call transfer, call holding, and call forwarding. Users can easily manage their calls using the intuitive interface and soft keys, making it suitable for various business needs.
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Telstra IP Telephony – Telstra IP 550/560 Phone Quick Reference Guide
1.
Place a Call
Enter a number
Lift the handset and press the Dial soft key
2. End a Call
Lines or
Speed
Dials Date/Time
Missed
Calls
Message
Light
Commonly used Feature Access Codes
*72 …Call Forward Always Activation
*73 …Call Forward Always Deactivation
*68 …Call Park
*88 …Call Retrieve
*98 …Call Pickup
Hang up the handset, OR
Press the EndCall soft key
3. Conference Call
Soft Keys
Soft key tabs will appear
Follow and select the appropriate soft key prompt by pressing the button below the required tab
7. Messages
While on a call
Press the Confrnc soft key or the Conference button
Enter the new parties number when the call connects
Press the Confrnc soft key or the Conference button to connect all parties
Select the Messages button and follow the prompts to access the Voice Portal to retrieve Voice Mail messages
Record greeting and set Call Forward features
4. Transfer a Call
While on a call press the Trnsfer soft key or press the Transfer button
Enter the number you are transferring to
Wait until the call is answered
Press the Trnsfer soft key or press the Transfer button to complete the transfer
If the party refuses the call (prior to pressing Transfer a second time)
Press the Cancel soft key before the third party hangs up, to be returned to the original caller
If the third party hangs up first, press Resume soft key
5. Hold a Call
Volume Control
Press +/- to adjust volume
Press Hold soft key or the
Hold button
Press Resume soft key to take the call off Hold
6. Forwarding a Call
To enable Forwarding
Press the Forward soft-key
Select either Always, No answer or
Busy
Press the Enable soft key
To disable Forwarding
Press the Forward soft key
Select either Always, No answer or
Busy
Press the Disable soft key
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Key Features
- Conference calling
- Call transfer
- Call holding
- Call forwarding
- Soft keys for navigation
- Voicemail access
- Volume control
Frequently Answers and Questions
How do I place a call on the Telstra IP 550/560 Phone?
How do I end a call on the Telstra IP 550/560 Phone?
How do I put a call on hold?
How do I retrieve voicemail messages on the Telstra IP 550/560 Phone?
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