Polycom VVX410 Quick Manual

Additional Guides available at http://www.swcomms.co.uk/resourcecentre/user-guides-and-manuals

Service Desk 01392 330033

email: [email protected]

Customer Service 01392 315315 email: [email protected]

Issue 10 9.5.16

Polycom VVX410

Quick Guide

Basic Call Handling

Make a call

Hands free - dial extension number or external number and press DIAL in screen, press to end

OR Lift Receiver, dial extension number or external number

Hold a call

Press the hold key. Press the same key again to retrieve the caller.

Transfer a call

Announced – press TRANSFER key , dial number, announce caller and replace receiver

Blind – press TRANSFER key , dial number and replace receiver.

Retrieve a call (if extension busy or no answer)

Press CANCEL in screen to return to caller

Redial

Press REDIAL in screen to view a list of calls placed.

Use navigation key to scroll through list and highlight the one you want, then press DIAL in screen to call

(whilst in the redial screen, press TYPE to see lists of

All calls, Missed Calls, Received Calls, Placed calls or

Scroll made to, from and missed on your handset)

Press the middle key twice to dial

Pick Up

Specific extn – Press MORE, then PICK UP, enter extension number and press #

Group Pick up – Press MORE, then GRPICKUP to get the longest waiting caller in your group.

3 way conference call

Dial 1 st party, press CONFRNC in screen. This will put the caller on hold and allow you to invite the 3 rd party. Dial 3 rd party and invite into your conversation. If happy to join, press CONFRNC again.

If not happy to join press CANCEL.

End conference call

Press END CALL in screen to end the conference call for everyone.

Call Parking (Hold a call and retrieve from another phone)

Using keys - Whilst on a call, press More in the screen, then press Park and dial extn number plus # that you want to park the call on

Retrieve – Leave the Receiver Down, press More twice in the display, then Get Park, enter extn number and #

Voicemail

Setting up your voicemail for the first time

Press and enter your 6 digit default password (this will be on the New Account email you have received)

You will be asked to enter a new 6 digit password, and enter it again to confirm.

You will then be asked to record your name greeting.

Retrieving messages

If you have new messages, an envelope will appear next to your line key in the screen, the status bar will show that you have new messages and there will be a flashing red light at the top right of your handset

Press to access your mailbox

Enter your password followed by #

Press 1 to access your voice mailbox

Press 1 to listen to your messages

Press # to save

Press 2 to repeat

Press 3 to delete