Training and Course Administration Manual

Training and Course Administration Manual
Training and Course
Administration Manual
© 2011 EMS Safety Services, Inc., Revised November, 2015
Contents
Introduction ............................................................................................................................................ 1
Purpose and Method of Training ........................................................................................................ 1
Guidelines and Resources ................................................................................................................... 2
Course Participants ............................................................................................................................. 2
Training and Course Administration ....................................................................................................... 2
Instructor Requirements ..................................................................................................................... 2
Instructor Training Materials and Resources .................................................................................. 2
Course Records and Recordkeeping ............................................................................................... 3
Course Completion Cards ............................................................................................................... 3
Instructor Professionalism and Competency .................................................................................. 4
Instructor Responsibilities .............................................................................................................. 4
Right to Suspend, Revoke, or Not Renew ....................................................................................... 5
Instructor Certification .................................................................................................................... 6
Student Requirements ........................................................................................................................ 7
Student Training Materials and Resources ..................................................................................... 7
Student Requirements for Certification.......................................................................................... 8
Student Health and Safety ...................................................................................................................... 9
American General Dentistry (AGD) / PACE Requirements ................................................................... 11
Sales of Products ............................................................................................................................... 11
Image Authenticity ............................................................................................................................ 11
Conflict of Interest Policy .................................................................................................................. 11
Introduction
Purpose and Method of Training
First aid is the initial care given by a responder with little equipment to someone who is injured or
suddenly becomes ill. CPR is usually performed outside of the hospital. These courses are designed to
give first aid providers the knowledge and skills needed to respond confidently and effectively in an
emergency. It is the role of the Instructor to help students identify and overcome the barriers to taking
action in an emergency.
You will use a combination of video, workbook, lecture and demonstration to teach your students.
Become familiar with the course training materials and how to use them prior to teaching a course.
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You will give your students the opportunity to practice certain skills, and provide feedback on their
performance. You will test your students’ skills, and may give them a written exam, when required.
After your students participate in the course and pass the written and skills exams, you will issue them
an EMS Safety Services Course Completion Card.
Guidelines and Resources
The content of EMS Safety Instructor Manuals is based on the most current recommendations of
responsible sources at the time of publication. They meet the 2010 Guidelines from the ILCOR
International Consensus on CPR and ECC Science with Treatment Recommendations, as published by
the American Heart Association, and the International First Aid Science Advisory Board. It is the
Instructor’s responsibility to stay informed of changes in recommendations or information on
emergency care procedures.
Course Participants
The CPR, AED and First Aid training programs by EMS Safety Services have been reviewed, approved,
or meet the guidelines of numerous federal, state and local agencies, organizations and regulatory
bodies, including OSHA, CECBEMS, USCG, and state Health, Human Services, and EMS departments.
Visit www.emssafety.com for a current list of agencies and organizations that have approved EMS
Safety Services’ curriculums, or to request submission for approval in your state or from a specific
organization.
Your students may be taking this course for their own enrichment, or may be taking it as a requirement
for work. Whatever the reason, it is important that you make sure the curriculum meets their needs.
It is the Instructor’s responsibility to ensure that the level of training and program curriculum is
acceptable for the student’s workplace or licensure requirements prior to the class. Continuing
Education Units (CEUs) are available for certain occupations in some states.
There are no prerequisites to take a provider training course. There is no age minimum for provider
certification. If your student can participate in the course, successfully demonstrate the required skills
and pass the written exam (when required), he or she should be issued a Course Completion Card.
Contact EMS Safety for questions about who can take this course and available CEUs.
Training and Course Administration
Instructor Requirements
Instructor Training Materials and Resources
EMS Safety is committed to providing our Instructors with the most user-friendly, professional
materials and Instructor tools.
Instructor Manuals: The Course Administration section provides information about EMS Safety
courses, Instructor and student requirements. The Lecture Guide helps the Instructor keep pace
during the course, focus on teaching the most important concepts, and offer practical tips. It also
contains audience-specific information for workplace, childcare and senior or caregiver courses.
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Master Forms: Master forms are located in the back of each EMS Safety Instructor Manual and on the
EMS Safety Instructor Corner at www.emssafetyservices.com/login.
DVDs: The training DVDs allow the Instructor the flexibility to teach combined or separate courses
with ease. The CPR DVD includes an optional AED component. The Basic First Aid DVD contains an
optional Bloodborne Pathogens awareness training component that meets Federal OSHA’s
requirement for annual training of employees who are designated as at-risk for exposure to
bloodborne pathogens.
DVD chapters are also available for viewing online at the EMS Safety Instructor Corner.
The EMS Safety Instructor Corner:
 Master Documents: Rosters, Exams, Answer Keys, Skill Sheets, Scenarios, and everything else
you need for training, all in one place.
 In-Depth Topic Information: Provides a foundation for Instructor knowledge and detailed
information about teaching each topic. Helps you answer a variety of student questions.
 PowerPoint Presentations: May be used in place of the written Lecture Guide.
 Update your Instructor Profile.
Course Records and Recordkeeping
Use the most current versions of rosters, exams, and skill sheets for your training courses.
 Roster: The Instructor and Organization’s record of training. Rosters should be legible and
filled out completely. Ensure that student names are printed clearly, and appear as they would
like it to appear on the certification card. Instructors may require students to fill out the roster,
or may complete the roster with the student’s information themselves.
 Course Roster Requirements:
o Date of the training session
o Course title
o Student names, printed legibly or typed
o Filled out completely and signed by the Instructor
o Contain each course completion card’s unique control number.
o Provide a copy to the organization’s training contact after the course.
 Student Records: Include a record of skills testing (Skills Summary or optional Skill Sheets)
and Exam Answer Sheets (when required).
 Recordkeeping: The Instructor must keep all course records for at least three years. EMS
Safety Services can request any course records during this period to review for quality
assurance.
Course Completion Cards
Course completion cards must be filled out and distributed to course participants within 2 weeks of
the course.
Course completion cards are sold in quantities of five. Each sheet has five butterfly-style, self-adhesive
cards that can be filled out, then peeled off and carefully folded in half. A printing template is available
on the Instructor Corner that will enable you to fill them out on an inkjet or laser printer. Practice
using the template on blank paper before printing on actual cards to ensure your template alignment
is correct. If a printer is not available, fill out the cards with a typewriter or print legibly by hand.
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Student course completion cards provide flexibility, since the same type of card can be individualized
for students to show specific levels of training. This allows you to purchase fewer different types of
cards, and more easily accommodate your students.
Indicate either ‘Yes’ or ‘No’ next to each training option. There should be no blank lines. Training that
is required for certification (not optional) is already marked ‘Yes.’
Students can access the digital workbook during their period of certification at the website shown on
the card by entering the card control number and other required information.
Instructor Professionalism and Competency
EMS Safety standards of professionalism include but are not limited to: following the provisions
contained in the EMS Safety Services Training and Course Administration Manual; responding to
requests from your clients and from EMS Safety in a timely fashion; following through on Instructor
obligations, including prompt delivery of certification cards, accurate recordkeeping, and excellent
customer service. EMS Safety standards of Instructor competency include but are not limited to:
teaching effective, accurate and complete courses; providing each student with a printed workbook
and needed supplies; ensuring you have the latest standards and materials from EMS Safety; and
refreshing your own knowledge and skills as needed.
Instructor Responsibilities
The following Instructor responsibilities apply to all training courses and business practices:
Training Standards
1. Create a safe and non-threatening classroom environment that is free from hazards,
discrimination, harassment, abuse, or prejudice.
2. Answer students’ questions, provide feedback, and help them meet the course objectives.
3. Provide each student with an original EMS Safety Student Workbook and necessary supplies
during the training course. Provide access to a Student Workbook for the duration of the
student’s certification period. The Student Workbook must correspond with the training and
certification provided.
4. Provide the student with an original EMS Safety course completion card within 2 weeks after
successful course completion.
5. Be familiar with and use the appropriate EMS Safety Instructor materials, including DVDs,
Instructor Manuals, Skill Sheets, and Written Exams
6. Show the corresponding DVD during the course.
7. Discuss all non-optional topics in the Student Workbook.
8. Inform students of the requirements for certification.
9. Confirm with the student prior to the class that the level of training and program curriculum
are acceptable for the student’s workplace or licensure requirements.
10. Ensure that a student has met the requirements for certification prior to issuing a Course
Completion Card.
11. Encourage students to provide course feedback (online or with a printed form)
12. Conduct himself or herself in a professional manner and dress accordingly.
13. Only teach the courses in which you are certified to teach.
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Copyright
1. Acknowledge that all materials provided are subject to the copyright in favor of EMS Safety
Services, which is the exclusive property of EMS Safety Services.
2. Not create his or her own training or certification materials which appear to be from EMS
Safety Services when issuing EMS Safety Services provider certification. Only certification
cards created, produced and distributed by EMS Safety Services are valid cards. Certification
cards created, produced or distributed by another entity or individual are fraudulent and not
valid proof of student certification.
Course Records
1. Course records include course rosters, skills evaluations, written exams (when required),
course feedback forms.
2. Keep legible, well-organized course records on file for at least 3 years from the date of training.
3. Course records may be stored electronically.
Business Practices
1. Respond timely and professionally to customer complaints or requests.
2. The Instructor may not sell training materials to anyone else unless authorized in writing by
EMS Safety Services to do so.
3. Abide by the current Payment Policy and financial terms established with EMS Safety. Failure
to do so may result in restriction of further purchases by the Instructor, suspension or
revocation of an Instructor’s certification.
4. Provide additional or updated contact information to EMS Safety, including all information
that is related to the Registration Form, throughout the period of Instructor certification.
Instructors are to provide EMS Safety Services with a valid email address.
5. Not represent him or herself as an employee of EMS Safety Services. EMS Safety Services
assumes no liability for the Instructor’s actions, nor does it insure the instructor against any
liability.
Quality Assurance
1. Make all course documents available to EMS Safety Services for review upon request.
2. Respond timely and completely to all Administrative requests by EMS Safety Services.
3. Obtain the latest standards and materials from EMS Safety, and refresh skills and knowledge
as needed.
4. Obtain critical updates from EMS Safety on training techniques, policies, and course
administration. From time to time EMS Safety will provide updates to its Instructors. It is the
Instructor’s responsibility to visit www.emssafety.com, Instructor Corner, or contact EMS
Safety to obtain updates at least annually.
5. Become familiar with federal, state, local, organizational, and occupational laws, regulations
and policies which may apply to the programs and participants. EMS Safety does not
guarantee or represent that a specific program meets occupational licensing, policy, or
continuing education requirements unless specifically stated.
Right to Suspend, Revoke, or Not Renew
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EMS Safety Services reserves the right to suspend, revoke, or not renew an Instructor’s certification
at any time at its sole discretion. Grounds for suspension, revocation, or non-renewal have included
but are not limited to dishonest, unethical, illegal or unprofessional conduct including but not limited
to the following: falsification of documents; provision of unearned certification cards; failure to
respond timely to administrative requests; failure to pay financial obligations to EMS Safety; failure to
follow EMS Safety’s Standards of Professionalism and Competency; and failure to remain eligible for
Instructor certification. The Instructor will not be reimbursed by EMS Safety for any loss of income or
the cost of Instructor training and certification due to suspension, revocation or non-renewal of
Instructor certification. EMS Safety is not required to give an Instructor the basis for suspension,
revocation, or non-renewal. An Instructor whose certification is expired, suspended, or revoked may
not teach EMS Safety courses, hold themselves out as an EMS Safety Instructor and/or purchase or
issue EMS Safety Course Completion Cards.
Instructor Certification
Eligibility to Teach
EMS Safety Instructor certification must be active and current in order to teach authorized EMS Safety
courses. An Instructor whose certification is expired, suspended, or revoked may not teach EMS Safety
courses, hold themselves out as an EMS Safety Instructor and/or purchase or issue EMS Safety Course
Completion Cards. An Instructor must reference only his or her own unique Instructor Certification
Number on all course training records and may not provide his or her number to any third parties for
use.
Instructor Qualification
A person interested in becoming an EMS Safety Instructor must possess a current First Aid and
CPR/AED provider certification card from a nationally-recognized organization, and complete an EMS
Safety Registration Form. Once qualified, the Instructor Candidate must successfully complete an EMS
Safety Services Instructor Course or be qualified as a grandfathered Instructor. Instructor Candidates
may grandfather if they have acceptable proof of adequate medical training and instructional
experience, or a current CPR and First Aid Instructor card from a nationally-recognized organization.
EMS Safety will evaluate and determine eligibility to grandfather on a case-by-case basis.
The Instructor course content will include but is not limited to:
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Teaching methods
Teaching presentation and student assignments
Student feedback and testing methods
Administrative and quality assurance responsibilities
Participant health and safety including care and use of manikins
Issues of cultural sensitivity
Patient care content and skills review
All instructor candidates must demonstrate proficiency in the following areas:
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1. CPR and First Aid Skills Knowledge: Standards will be governed by the treatments
recommended in the most current edition of the EMS Safety Instructor Manuals.
2. Presentation Skills: Each candidate will be assigned one topic to present, complete with lesson
plan, to his/her peers in the Instructor course. The teaching demonstration will include all
handouts (student workbook) and materials needed for that section (manikins, gloves, gauze,
etc.).
3. Evaluation, Testing and Feedback Abilities: The Instructor, peers and presenter in the
Instructor course will critique each presentation. Methods to evaluate the Instructor shall
include but not be limited to the following:
A. Demonstration of mastery in all curriculum areas.
B. Essential knowledge and skills assessment.
C. Use of problem solving scenarios as teaching tools.
Minimum Age
The minimum age to become an EMS Safety Instructor is 17, with the signed consent of a parent or
legal guardian.
Instructor Recertification
Instructor recertification must be completed before the expiration date. Only current and active
Instructors may teach EMS Safety courses, purchase and issue course completion cards. Instructor
recertification is always at the discretion of EMS Safety Services.
An EMS Safety Instructor must recertify every two years. Eligibility to recertify can be achieved by
teaching at least two courses within the two-year certification period, or passing an Instructor
Recertification Exam. There is a 30-day grace period. An Instructor whose certification has expired
may be eligible to attend a recertification course. Contact EMS Safety for more information.
The request for recertification may be denied by EMS Safety Services for any reason.
Student Requirements
Student Training Materials and Resources
Student Workbooks: Each student should be provided with their own workbook to review and use
during the course. The workbook should correspond to the training and certification provided.
Features include the following:
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Corresponds with the DVD
A clear, concise, easy-to-read format
More photos for visual learning
An easy-to-use emergency index to immediately find the information needed in a hurry
Review questions to gauge learning and improve the comprehension of important concepts
REACT scenarios to help translate information into action and open discussion about various
emergencies in the community, at home, at work and at school
“Call 9-1-1” and “Get Medical Care” boxes that explain when emergency vs. medical care is
needed
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Special tips, statistics, and cautions in the footer
“Things To Do” checklists in the CPR, AED and First Aid workbook to encourage students to
follow through with prevention and safety tips
Encourage your students to keep the workbook available at home or work and use it as a resource for
review and quick reference in an emergency. Although the current period of certification for CPR, AED
and First Aid is two years, students should review and try to practice their skills whenever possible to
keep them fresh.
Digital Student Workbook: EMS Safety student workbooks are available online as a resource for
students who have received a Course Completion Card. Students can access the digital workbook after
the course during their period of certification at the website shown on the card by entering the card
control number and other required information.
Student Requirements for Certification
Criteria for Certification To obtain provider certification, students are required to:
1. Participate in all course activities including lecture, video, skills demonstrations and practice,
written and skills testing.
2. Pass the written exam with a score of at least 80%, when a written exam is required.
3. Perform all required skills with 100% proficiency.
Instructors may not issue a Course Completion Card to any student who does not meet the criteria.
When to Issue a Written Exam
Written exams are optional for successful completion of the EMS Safety CPR/AED for Community
Rescuers and Basic First Aid courses.
Please note that although the written exam is optional by EMS Safety’s standards, a written exam may
be required by government regulations or employer/industry standards.
Written exams are required in the EMS Safety CPR, AED and Basic First Aid for Childcare Providers and
CPR/AED for Professional Rescuer courses.
Student Recertification
To qualify for a recertification course, the student must possess a current provider card demonstrating
that he or she has completed an approved course within the last two years. There is no grace period.
Only a student with a current provider card may be eligible to “recertify.”
The length of a recertification course is about half the length of an initial certification course, and
requires the following:
1. Receive an original EMS Safety Student Workbook to use during the course.
2. Pass the written exam with a score of at least 80% (when a written exam is required).
3. Perform all required skills with 100% proficiency.
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Students with Reading Difficulties, Disabilities, or Medical Conditions
The Americans with Disabilities Act ensures equal opportunity and prohibits discrimination against
persons with disabilities. Never assume that a student cannot successfully demonstrate a skill or
prevent a person from participating in a course based on a disability.
Before the course, privately discuss with the student options and possible modifications that may help
achieve the required outcome. If a student has difficulty performing a required skill, focus on the
critical components of the skill that are required to meet the learning objective. (Refer to Skill Sheets.)
A student who has successfully demonstrated the required components of a skill and achieved the
required outcome, even in a modified manner, is eligible to receive a Course Completion Card. You
may help the student by:
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Modifying the techniques, as long as the result is the same.
Allowing more frequent rest breaks.
Spending additional time on skills training
Providing other reasonable accommodations
If a student has difficulty reading or understanding a written exam, an Instructor may give an oral
exam instead. The Instructor should note any modifications on the student’s written exam answer
sheet or on the Skill Sheet. Contact EMS Safety Services with any questions on accommodating
students with disabilities.
Certification vs. Participation
If a student is unable to successfully demonstrate required skills or pass a required written exam, he
or she should not receive a Course Completion Card. Communicate this to the student as early as
possible.
A student who participates in a training course but is not eligible to receive a Course Completion Card
may be given a Course Participation Certificate. The Course Participation Certificate may be
downloaded from the EMS Safety Instructor Conner at www.emssafety.com/Login.
Student Health and Safety
As an EMS Safety Instructor, it is your responsibility to reduce hazards during training and make your
students feel as safe as possible.
1. Prevention of disease transmission during training:
A. Reschedule training for sick students. If a student appears ill or is coughing and
sneezing, try to reschedule him or her for a future class. CPR is a hands-on course that
involves rescue breathing, which is difficult to do with a respiratory illness, and chest
compressions, which require much exertion. The student will benefit most from a
hand-on course when he or she is not ill. If they cannot reschedule, provide a separate
manikin.
B. If a student requests his or her own manikin due to a less obvious illness or another
reason, try to comply with that request. Students with cuts or sores on their hands or
around their mouths, and those who test positive for HIV, hepatitis B or C, or have a
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condition that makes them more prone to infection, should receive their own
manikins.
C. Use CPR barriers during rescue breathing, even when you are not sharing manikins. If
your manikins have removable face plates, obtain enough manikin faces for each
student.
D. Reduce the need for manikin sharing. Obtain enough manikins so that each student
has his or her own manikin.
E. Provide hand sanitizer for students, and encourage them to use it before and after
sharing equipment.
F. Clean and decontaminate all equipment used in training, including manikins,
according to manufacturers’ guidelines. Clean both the face and chest area of
manikins. Use an approved disinfectant or a freshly-prepared bleach and water
solution.
2. Prevention of injury or sudden illness during training:
A. Provide a safe learning environment, and reduce trip hazards.
B. Inform prospective students prior to the day of the class what type of physical
activities are involved with the skills practice sessions.
C. Some students may be hesitant or unable to participate in some of the skills practice
sessions due to health or physical conditions, such as history of heart or respiratory
problems, arthritis, bad back or bad knees, or certain surgeries.
i. Encourage these students to check with their healthcare provider before
registering for the course.
ii. Instruct these students to tell you prior to the course if they think they will be
unable to perform any activity. Discuss with these students methods to
modify techniques or skills in order to still achieve the required outcome.
Inform them that if they are unable to achieve the outcome required for
certification, they may participate in the course as much as possible, but will
not receive a course completion card. The information they learn will still be
valuable and potentially life-saving.
D. Try to accommodate the varying physical needs of your students while helping them
learn and practice the required skills.
i. Instruct students in the proper body mechanics and positioning to use during
skills practice.
ii. Tell students that if any position or activity aggravates a previous condition or
causes difficulty or pain, discontinue that activity and tell you right away.
iii. If students cannot successfully demonstrate a required skill, encourage them
to continue to participate as much as possible, even though they will not
receive a course completion card.
E. Prevent inappropriate student-on-student practice, including abdominal thrusts,
chest compressions, and rescue breaths.
F. Use only training simulators or manikins when practicing chest compressions, rescue
breathing, choking relief, tourniquet application, or AED use. Do not use live units or
people to practice the above skills.
3. Prevention of allergic reaction to latex: Ask your students to tell you before the course if they
are allergic to latex. Use non-latex supplies when possible.
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4. Provide adequate supervision during training. Follow the recommended maximum instructorto-student ratio. Obtain additional Instructors for larger classes.
American General Dentistry (AGD) / PACE Requirements
The following requirements relate to the approval of EMS Safety courses for use by dentists and
dental providers by PACE. The following stipulations are part of the Instructor’s agreement with EMS
Safety and are required by AGD.
Sales of Products
Students may want to purchase items they’ve seen or heard about in a CPR/AED/First Aid course. Postcourse sales to the students are allowed but it must be done after the course is over.
There must be a clear break between the end of the course and the viewing and selling of available
products.
Image Authenticity
It is the policy of EMS Safety that all visual images, electronic or otherwise using during ADG courses
do not misrepresent or falsify the treatment outcome. If corrections have been made to any imitates
to better demonstrate an educational topic, these corrections must be fully explained and disclosed
to the audience so as to ensure that no member of the audience believes that the image presented
was not in its natural state.
Conflict of Interest Policy
It is the policy of EMS Safety that all speakers at any program offered by EMS Safety, who have a
personal interests or financial investment in a company or product, abide by the following:
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While it is permissible to mention a product or company in an educational course, the speaker
shall avoid distributing any hand out material that includes a company name, address, and
phone number, or any material that could be construed as pushing or actively attempting to
sell a particular product or company.
The speaker is prohibited from displaying their products anywhere except in the exhibit hall,
but the speaker may make reference to such an exhibit.
No salesperson representing a company or product may take an active role in the presentation
of a course without written approval of EMS Safety. Such requests must be submitted to EMS
SAFETY 3 months prior to a course date.
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