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Dell™ 1704FPV Flat Panel Monitor
About Your Monitor
Front View Back View
Side View
Bottom View
Monitor Specifications
Dell Soundbar (Optional) Specifications
Caring for Your Monitor Using Your Adjustable Monitor Stand
Attaching the Stand
Organizing Your Cables
Using the Tilt, Swivel, Vertical Extension Removing the Stand
Setting Up Your Monitor
Connecting Your Monitor
Using the Front Panel Buttons
Using the OSD
Setting the Optimal Resolution
Using the Dell Soundbar (Optional)
Rotating Your Monitor
Changing the Rotation of Your Monitor
Rotating Your Operating System
Solving Problems
Troubleshooting Your Monitor
General Problems
Product Specific Problems
USB Problems
Troubleshooting Your Soundbar
Appendix
Warranty
Safety Information
Contacting Dell
Regulatory Notices
Recycling
Your Monitor Set-up Guide
Information in this document is subject to change without notice.
© 2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell™, PowerEdge™, PowerConnect™, PowerVault™, Dell™ Dimension™, Inspiron™, OptiPlex™, Latitude™, Dell
Precision™ and Dell | EMC are trademarks of Dell Inc; Microsoft, Windows and Windows NT are registered trademarks of Microsoft
Corporation; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. ENERGY STAR is a registered
trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY
STAR guidelines for energy efficiency. EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
August 2004 Downloaded from www.Manualslib.com manuals search engine
Back to Contents Page
About Your Monitor
Dell™ 1704FPV Flat Panel Monitor
Front View
Back View
Bottom View
Side View
Monitor Specifications
Dell Soundbar (Optional) Specifications
Caring for Your Monitor
Front View
1. OSD menu / select button
2. Input select / down button
3. Auto-adjust / up button
4. Power button (with power light indicator)
Back View
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1. Dell Soundbar mounting brackets — Attach the optional Dell Soundbar.
2. Security lock slot — Attach a lock to secure your monitor.
3. Stand removal button — Press to release the stand.
4. VESA mounting holes (100mm [Behind attached base plate]) — Use to mount the monitor.
5. Barcode serial number label — Refer to this label if you need to contact Dell for technical support
6. Lock down/release button — Push the monitor down, press the button to unlock the monitor, and then lift the monitor to the desired height.
7. Regulatory rating label — Lists the regulatory approvals.
8. Cable holder — Help organize cables by placing them in the holder.
Bottom View
1. Power connector - Connect the power cable
2. Dell Soundbar power connector - Connect the power cord for the Soundbar (optional)
3. DVI connector - Connect your computer DVI cable
4. VGA connector - Connect your computer VGA cable
5.
USB upstream connector - Connect the USB cable that came with your monitor to the monitor and the computer. Once this cable is connected you can use the USB
connectors on the side and bottom of the monitor. 6.
USB connector - Connect your USB devices. You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on
the monitor.
Side View
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USB connectors (downstream)
Left side
Right side
Monitor Specifications
Power Management Modes
If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is
referred to as 'Power Save Mode'*. If input from keyboard, mouse or other input devices is detected by the computer, the monitor will automatically "wake up". The following
table shows the power consumption and signaling of this automatic power saving feature:
VESA Modes
Horizontal Sync
Vertical Sync
Video
Power Indicator
Power Consumption
Normal operation( with Dell Soundbar and USB active)
Active
Active
Active
Green
65 W (maximum)
Normal operation
Active
Active
Active
Green
32 W (typical)
Active-off mode
Inactive
Inactive
Blanked
Amber
Less than 3 W
Off
Less than 1 W
Switch off
-
-
-
NOTE: The OSD will only function in the 'normal operation' mode. Otherwise one of the following messages will
appear when the “menu” or “plus” buttons are pressed when in Active-off mode.
1. Analog Input
2. Digital Input
In Power Save Mode
or In Power Save Mode
Press Any Key on Keyboard or Move Mouse
Press Any Key on Keyboard or Move Mouse
Activate the computer and 'wake up' the monitor to gain access to the OSD.
This monitor is ENERGY STAR®-compliant as well as TCO '99 / TCO '03 power management compatible.
* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
ENERGY STAR® is a U.S. registered mark. As an ENERGY STAR® Partner, DELL has determined that this product meets the ENERGY STAR® guidelines for energy
efficiency.
Pin Assignments
15-pin D-Sub connector:
Pin Number
Monitor Side of the 15-Pin Side Signal Cable
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1
Video-Red
2
Video-Green
3
Video-Blue
4
GND
5
GND
6
GND-R
7
GND-G
8
GND-B
9
DDC +5V
10
Sync/self-test
11
GND
12
DDC data
13
H-sync
14
V-sync
15
DDC clock
24 pin digital-only DVI connector:
Note: Pin 1 is at the top right.
Pin Signal Assignment
Pin Signal Assignment
Pin Signal Assignment
1
T.M.D.S. Data 2-
9
17 T.M.D.S. Data 0-
2
T.M.D.S. Data 2+
10 T.M.D.S. Data 1+
3
T.M.D.S. Data 2 Shield 11 T.M.D.S. Data 1 Shield 19 T.M.D.S. Data 0 Shield
T.M.D.S. Data 1-
18 T.M.D.S. Data 0+
4
No Pin
12 No Pin
20 No Pin
5
No Pin
13 No Pin
21 No Pin
6
DDC Clock
14 +5V Power
22 T.M.D.S. Clock Shield
7
DDC Data
15 Ground (for +5V)
23 T.M.D.S. Clock +
8
No Connect
16 Hot Plug Detect
24 T.M.D.S. Clock -
Universal Serial Bus (USB) Interface
This monitor supports High-Speed Certified USB 2.0 interface.*
Data Rate
Power Consumption
High speed
480 Mbps
2.5W (Max., each port)
Full speed
12 Mbps
2.5W (Max., each port)
Low speed
1.5 Mbps
2.5W (Max., each port)
USB ports:
1 upstream - rear
4 downstream - 2 on rear; 2 on left side
NOTE: USB 2.0 capability requires 2.0 capable computer NOTE: Monitor's USB interface works ONLY when monitor is Powered ON (or in Power Save Mode). Switching your monitor OFF and then ON would reenumerate its USB interface; attached peripherals may take a few seconds to resume normal functionality.
Plug and Play Capability
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You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data
(EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. If desired, the user can select different settings, but in
most cases monitor installation is automatic.
General
Model number
1704FPV
Flat Panel
Screen type
Active matrix - TFT LCD
Screen dimensions
17 inches (17-inch viewable image size)
Preset display area:
Horizontal
337 mm (13.3 inches)
Vertical
270 mm (10.6 inches)
Pixel pitch
0.264 mm
Viewing angle
178° (vertical) typ, 178° (horizontal) typ
Luminance output
280 CD/m ²(typ)
Contrast ratio
1000 to 1 (typ)
Faceplate coating
Antiglare with hard-coating 3H
Backlight
CCFL (4) edgelight system
Response Time
25ms typical
Resolution
Horizontal scan range
30 kHz to 81 kHz (automatic)
Vertical scan range
56 Hz to 76 Hz (automatic)
Optimal preset resolution
1280 x 1024 at 60 Hz
Highest preset resolution
1280 x 1024 at 75 Hz
Preset Display Modes
Display Mode
Horizontal Frequency (kHz)
Vertical Frequency (Hz)
Pixel Clock (MHz)
Sync Polarity (Horizontal/Vertical)
31.5
70.0
28.3
-/+
VESA, 720 x 400
VESA, 640 x 480
31.5
60.0
25.2
-/-
VESA, 640 x 480
37.5
75.0
31.5
-/-
VESA, 800 x 600
37.9
60.3
49.5
+/+
VESA, 800 x 600
46.9
75.0
49.5
+/+
VESA, 1024 x 768
48.4
60.0
65.0
-/-
VESA, 1024 x 768
60.0
75.0
78.8
+/+
VESA, 1152 x 864
67.5
75.0
108
+/+
VESA, 1280 x 1024
64.0
60.0
135.0
+/+
VESA, 1280 x 1024
80.0
75.0
135.0
+/+
Electrical
Video input signals
Analog RGB, 0.7 Volts +/-5%, positive polarity at 75 ohm input impedance
Digital DVI-D TMDS, 600mV for each differential line, positive polarity at 50 ohm input
impedance
Synchronization input signals
Separate horizontal and vertical synchronizations, polarity-free TTL level, SOG (Composite SYNC
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on green)
AC input voltage / frequency / current
100 to 240 VAC / 50 or 60 Hz + 3 Hz / 2.0A (Max.)
Inrush current
120V:42A (Max.)
240V:80A (Max.)
Physical Characteristics
Connector type
15-pin D-subminiature, blue connector; DVI-D, white connector
Signal cable type
Analog: Detachable, D-sub, 15pin, shipped attached to the monitor
Digital: Detachable, DVI-D, Solid pins, shipped detached from the monitor
Dimensions (with stand):
Height (fully extended in portrait mode)
548.21 mm (21.58 inches)
Height (compressed/locked in landscape mode)
384.36 mm (15.13 inches)
Width
376 mm (14.8 inches)
Depth
213.79 mm (8.42 inches)
Weight (monitor only)
6.12 Kg (13.48 lb)
Weight (with packaging)
8.3 Kg (18.28 lb)
Environmental
Temperature:
Operating
5° to 35°C (41° to 95°F)
Nonoperating
Storage: -20° to 60°C (-4° to 140°F)
Shipping: -20° to 60°C(-4° to 140°F)
Humidity:
Operating
10% to 80% (noncondensing)
Nonoperating
Storage: 5% to 90% (noncondensing)
Shipping: 5% to 90%(noncondensing)
Altitude:
Operating
3,657.6m (12,000 ft) max
Nonoperating
12,192 m (40,000 ft) max
Thermal dissipation
221.937 BTU/hour (maximum)
109.261 BTU/hour (typical)
Dell Soundbar (Optional) Specifications
System Frequency Response
95 Hz to 20 kHz @ 10 dB below avg. SPL
Total Power Output
14 W continuous average power (all speakers operating) @ 10% (THD+N), 1 kHz (FTC rated)
Headphone Jack
Output Power
40 mW continuous average power (RL = 32Ω) @ 10% (THD+N), 1 kHz
Input Sensitivity for
Rated Output
500 ± 50 mVrms @ 1 kHz
Input Impedance
>10kΩ
Maximum Input Signal
Voltage
2 Vrms
Controls
Power On/Off Volume Control
Input Cables
3.0 m ± 0.1 m AWG26 black cable attached to enclosure, with 3.5 mm lime green stereo plug
Power Requirements
DC12V, 1.5A +/-10%
Power Cord Length
305 mm ± 15 mm AWG22 black cable attached to enclosure, with DC plug (5.5 x 2.1 x 12 mm)
Operating Temperature Range 10°C to 40°C
Humidity, Non-condensing
95% RH @ 40 °C
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Caring for Your Monitor
CAUTION: Read and follow the safety instructions before cleaning the monitor. CAUTION: Before cleaning the monitor, unplug the monitor from the electrical outlet. To clean your antistatic screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the antistatic
coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
Use a lightly-dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics. If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
Handle your monitor with care as darker-colored plastics may scratch and show white scuff marks more than lighter-colored monitor. Back to Contents Page
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Back to Contents Page
Using Your Adjustable Monitor Stand
Dell™ 1704FPV Flat Panel Monitor
Attaching the Stand
Organizing Your Cables
Using the Tilt, Swivel, and Vertical Extension Removing the Stand Attaching the Stand
NOTE: The stand is detached and extended when the monitor is shipped from the factory.
1. Fit the groove on the of the monitor onto the three teeth on stand.
2. Lower the monitor until it locks in to place on the stand.
Organizing Your Cables
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After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use
the cable holder to neatly organize all cables as shown above.
Using the Tilt, Swivel, and Vertical Extension
Adjusting Your Monitor Using Tilt, Swivel, and Vertical Extension. You can adjust your monitor to best fit your viewing needs.
You can adjust the stand vertically, up to 5.12 inches (130mm) using the stand lock/release button. Press the stand
lock/release button on the back of the monitor and then lift or lower the stand to the desired position.
NOTE: Before you move the monitor to a new location, lock the stand by lowering monitor until in clicks in
to place.
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Removing the Stand
NOTICE: After placing the monitor panel on soft cloth or cushion, complete the following steps to remove
the stand.
1. Rotate the stand to allow access to the stand removal button.
2. Press and hold the stand removal button while lifting the monitor up and away from the stand.
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Setting Up Your Monitor
Dell™ 1704FPV Flat Panel Monitor
Connecting Your Monitor
Using the Front Panel Buttons
Using the OSD
Setting the Optimal Resolution
Using the Dell Soundbar (Optional)
Connecting Your Monitor
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions.
or
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1. Turn off your computer and disconnect the power cable.
2. Connect either the white DVI or blue VGA cables to the connectors on the computer and the monitor.
3.
Connect the USB cable that was included with your monitor to the computer and the upstream USB connector on the monitor. Once this cable is connected to the
computer and the monitor, you can use the USB connectors on the monitor.
4. Connect any USB devices. 5. Connect the power cables
6.
Turn on your monitor and computer. If you do not see an image, push the input select button and ensure the correct input source is selected. If you still do not see an
image, see Troubleshooting Your Monitor.
Using the Front Panel Buttons
Use the buttons on the front of the monitor to adjust the image settings. The Menu button is used to open the on-screen display (OSD), exit from menus and sub-menus, and to exit the OSD. See Using the OSD
OSD menu / select
Use the Input Select button to select between two different video signals that may be connected to your monitor.
NOTE: The floating 'Dell - self-test Feature Check' dialog appears (against a black background) if the monitor cannot sense a video
signal. Depending upon the selected input, one of the dialogs shown below will scroll continually.
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Input select
or Use these buttons to adjust (decrease/increase ranges) items in the OSD.
Down (-) and Up (+)
Use this button to activate automatic setup and adjustment. The following dialog appears on a black screen as the monitor self-adjusts to the current input:
Auto Adjust In Progress
button allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tune your monitor by
Auto Adjustment
using the Pixel Clock (Coarse), Phase (Fine) controls in the OSD.
Auto Adjust
NOTE: Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables.
Use the power button to turn the monitor on and off.
The green light indicates the monitor is on and fully functional. An amber light indicates power save mode.
Power Button and
Indicator
Using the OSD
NOTE: If you make an adjustment and then either proceed to another menu, or exit the OSD, the monitor automatically saves any adjustments you have made. If
you make an adjustment and then wait for the OSD to disappear the adjustment are saved.
1. Push the MENU button to open the OSD system and display the main menu.
Main Menu for Analog (VGA) Input
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Main Menu for Digital (DVI) Input
or
NOTE: Positioning and Image settings are only available when you are using the Analog (VGA) connector.
2. Push the - and + buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the table below for a complete list of all the
options available for the monitor.
3. Push the MENU button once to activate the highlighted option. 4. Push - and + button to select the desired parameter.
5. Push menu to enter the slide bar and then use the - and + buttons, according to the indicators on the menu, to make your changes.
6. Push the Menu button once to return to the main menu to select another option or push the Menu button two or three times to exit from the OSD.
Icon
Menu and
Submenus
Description
Exit
Select to exit the Main menu
Brightness/
Contrast
Brightness adjusts the luminance of the backlight.
Adjust Brightness first, then adjust Contrast only if further adjustment is necessary.
Push the + button to increase luminance and push the - button to decrease luminance (min 0 ~ max 100).
Contrast adjusts the degree of difference between darkness and lightness on the monitor screen.
Push the + button to increase the contrast and push the - button to decrease the contrast (min 0 ~ max 100).
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NOTE: When using DVI source, the contrast adjustment is not available
Positioning:
Horizontal
Vertical
Positioning moves the viewing area around on the monitor screen.
When making changes to either the Horizontal or Vertical settings, no changes occur to the size of the viewing area, the image shifts in response to your
selection.
Minimum is 0 (-) and maximum is 100 (+).
NOTE: When using DVI source, the Positioning option is not available
NOTE: Horizontal and Vertical OSD positioning adjusts with respect to landscape (default) or portrait display rotation when used in
conjunction with the OSD rotation feature. Image settings:
Auto Adjust
Pixel Clock
(Coarse)
Phase (Fine)
Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings for use with your particular
setup.
NOTE: In most cases, Auto Adjust produces the best image for your configuration.
The Phase and Pixel Clock adjustments allow you to more closely adjust your monitor to your preference. These settings are accessed through the main
OSD menu, by selecting Image Settings.
Use the - and + buttons to make adjustments. (Minimum: 0 ~ Maximum: 100)
If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (course) adjustment and then use Phase (fine), again.
NOTE: This function may change the width of the display image. Use the Horizontal function of the Position menu to center the
display image on the screen.
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NOTE: When using DVI source, the Image Settings option is not available.
Color Settings
Blue Preset
Red Preset
Normal Preset
User Preset
OSD Settings:
Horizontal
Position
Color Settings adjusts the color temperature, color hue, and saturation.
The color hue is most noticeable in areas of white.
Blue Preset is selected to obtain a bluish tint. This color setting is typically used for text based applications (spreadsheets, programming, text editors
etc.).
Red Preset is selected to obtain a redder tint. This color setting is typically used for color intensive applications (photograph image editing,
multimedia, movies etc.).
Normal Preset is selected to obtain the default (factory) color settings. This setting is also the “sRGB” standard default color space.
User Preset: Use the plus and minus buttons to increase or decrease each of the three colors (R, G, B) independently, in single digit increments,
from 0 to 100.
Adjust the settings for the OSD, including the location, the amount of time the menu remains on-screen, and the rotation of the OSD.
Position of the OSD:
To adjust the horizontal position of the OSD, use the - and + buttons move OSD to the left and right.
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Vertical
Position
OSD Hold Time
OSD Rotation
OSD Lock
To adjust the vertical position of the OSD, use the - and + buttons move OSD down and up.
OSD Hold Time:
The OSD stays active for as long as it is in use. Adjust the hold time, sets the length of time the OSD remains ctive after the last time you pressed a
button. Use the - and + buttons to adjust the slider in 5 second increments, from 5 to 60 seconds.
OSD Rotation: Rotates the OSD by 90 ° counter-clockwise. Adjust according to Rotating Your Monitor setction
OSD Lock: Controls user access to adjustments. When Yes (+) is selected, no user adjustments are allowed. All buttons are locked except the menu button.
NOTE: When the OSD is locked, pressing the menu button takes the user directly to the OSD settings menu, with OSD Lock selected.
Select No (-) to unlock and allow user access to all applicable settings.
NOTE: You can also lock or unlock the OSD by pushing and holding the Menu button for 15 seconds.
Language
Select to have the OSD display in one of five languages (English, French, Spanish, German or Japanese).
NOTE: The change only affects the OSD, it has no effect on any software running on the computer.
Audio
You can select to have the audio on or off when the monitor is power saving mode.
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(optional)
Yes — enables audio
No — disables audio (default)
NOTE: When the Dell Soundbar is not properly connected to the monitor, the audio menu is not available.
Factory Reset:
Reset the OSD menu options to the factory preset values.
Exit — Select to exit out of Factory Reset menu without resetting any OSD options.
Position settings only — Change the settings for Image Position back to original factory settings.
Color settings only — Change the Red, Green, and Blue settings back to their original factory settings and set the default setting for Normal Preset.
All settings — Change all the user adjustable settings including color, position, brightness, contrast and OSD hold time to the factory defaults. The
language of the OSD does not change.
OSD Warning Messages
One of the following warning messages may appear on the screen indicating that the monitor is out of sync.
1. Analog Input
Cannot Display This Video Mode
or 2.Digital Input
Cannot Display This Video Mode
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to use. See Specifications for the
Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1280 X 1024 @ 60Hz.
NOTE: The floating Dell Self-test Feature Check dialog appears on-screen if the monitor cannot sense a video signal. Downloaded from www.Manualslib.com manuals search engine
or Occasionally, no warning message appears, but the screen is blank, this could also indicate that the monitor is not synchronizing with the computer.
See Solving Problems for more information.
Setting the Optimal Resolution
1.
2.
3.
4.
5.
Right-click on the desktop and click Properties.
Select the Settings tab.
Set the refresh rate to 60 Hz.
Set the screen resolution to 1280 x 1024 and ensure the refresh rate is still set at 60 Hz.
Click OK.
If you do not see 1280 x 1024 as an option, you may need to update your graphics driver. If you have a Dell desktop computer you can do the following:
Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
If you have a Dell portable computer:
Go to support.dell.com, enter you service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer:
Go to the support site for you computer and download the latest graphic drivers
Go to your graphics card website and download the latest graphic drivers
Using the Dell Soundbar (Optional)
The Dell Soundbar is a four-speaker, two-channel speaker that can be attached to your monitor. Located on the Soundbar are a: Rotary volume and on/off control to adjust the overall system
level, a green LED for power indication, and two audio headset jacks.
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1.
Attach mechanism
2.
Power/volume control
3. Power indicator
4.
Headphone connectors
Soundbar Attachment to the Monitor
NOTICE: Do not use the soundbar power connector with any other device. Downloaded from www.Manualslib.com manuals search engine
1.
Attach the Soundbar by aligning the two slots on the Soundbar with the two tabs on the bottom of the monitor.
2.
Slide the Soundbar to the left until it snaps in to place.
3. Plug in the power cord from the Soundbar in to the connector on the back of the monitor.
4.
Insert the green stereo plug from the Soundbar in to your computer's audio output connector.
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Rotating Your Monitor Dell™ 1704FPV Flat Panel Monitor
Changing the Rotation of Your Monitor
Rotating Your Operating System
Changing the Rotation of Your Monitor
Before you rotate the monitor, your monitor should either be vertically extended (Vertical Extension) or titled (Tilt) to avoid
hitting the bottom edge of the monitor.
Rotating Your Operating System After you have rotated your monitor, you need to complete the procedure below to rotate your operating system.
NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or
your computer manufacturer website for information on rotating your operating system. 1. Right-click on the desktop and click Properties.
2. Select the Settings tab and click Advanced.
3. If you have ATI, select the Rotation tab and set the preferred rotation.
If you have nVidia, click the nVidia tab, in the left-hand column select NVRotate, and then select the preferred
rotation.
If you have Intel, select the Intel graphics tab, click Graphic Properties, select the Rotation tab, and then set the
preferred rotation.
NOTE: If you do not see the rotation option or it is not working correctly, go to support.dell.com and
download the latest driver for your graphics card. Back to Contents Page
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Back to Contents Page
Solving Problems
Dell™ 1704FPV Flat Panel Monitor
Troubleshooting Your Monitor
General Problems
Product Specific Problems
USB Problems
Troubleshooting Your Soundbar
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions.
Troubleshooting Your Monitor
Self-Test Feature Check (STFC)
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your
monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing
the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital
(white connector) and the Analog(blue connector) cables from the back of computer.
3. Turn on the monitor.
The floating 'Dell - Self-Test Feature Check' dialog box should appear on-screen (against a black
background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode,
the power LED remains green. Also, depending upon the selected input, one of the dialogs shown below
will continuously scroll through the screen. or This box also appears during normal system operation if the video cable becomes disconnected or
damaged.
4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system;
your monitor is functioning properly.
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OSD Warning Messages
One of the following warning messages may appear on the screen indicating that the monitor is out of sync.
1. Analog Input
2.Digital Input
or Cannot Display This Video Mode
Cannot Display This Video Mode
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too
high or too low for the monitor to use. See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable
by this monitor. Recommended mode is 1280 X 1024 @ 60Hz.
Occasionally, no warning message appears, but the screen is blank...this could also indicate that the monitor is not
synchronizing with the computer or the monitor is in a power save mode.
General Problems
The following table contains general information about common monitor problems you might encounter.
COMMON
SYMPTOMS
WHAT YOU
EXPERIENCE
POSSIBLE SOLUTIONS
No Video/ Power
LED off
No picture, monitor is
dead
Check connection integrity at both ends of the video cable
Ensure the monitor and computer are plugged in to a working
electrical outlet
Ensure power button depressed fully
No Video/ Power
LED on
No picture or no
brightness
Press the input select button the front of the monitor and ensure the
correct input source is selected
Increase brightness & contrast controls
Perform monitor self-test feature check
Check for bent or broken pins
Re -boot your computer and monitor.
Poor Focus
Picture is fuzzy, blurry
or ghosting
Push Auto adjust button
Adjust Phase and Clock controls via OSD
Eliminate video extension cables
Perform monitor reset
Lower video resolution or increase font size
Shaky/Jittery
Video
Wavy picture or fine
movement
Push Auto Adjust button
Adjust Phase and Clock controls via OSD
Perform monitor reset
Check environmental factors
Relocate and test in other room
Missing Pixels
LCD screen has spots
Cycle power on-off
These are pixels that are permanently off and is a natural defect that
occurs in LCD technology
Brightness
Problems
Picture too dim or too
bright
Perform monitor reset
Push Auto Adjust button
Adjust brightness & contrast controls
Geometric
Distortion
Screen not centered
correctly
Perform monitor reset on "Position Settings Only"
Push auto-adjust button
Adjust the centering controls
Ensure monitor is in proper video mode
Horizontal/Vertical
Lines
Screen has one or more
lines
Perform monitor reset
Push Auto Adjust button
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Adjust Phase and Clock controls via OSD
Perform monitor self-test feature check and determine if these lines
are also in self-test mode
Check for bent or broken pins
Sync Problems
Screen is scrambled or
appears torn
Perform monitor reset
Push Auto Adjust button
Adjust Phase and Clock controls via OSD
Perform monitor self-test feature check to determine if scrambled
screen appears in self-test mode
Check for bent or broken pins
Boot up in the "safe mode"
LCD Scratched
Screen has scratches or
smudges
Turn monitor off and clean the screen
For cleaning instruction, see Caring for Your Monitor.
Safety Related
Issues
Visible signs of smoke
or sparks
Do not perform any troubleshooting steps
Monitor needs to be replaced
Intermittent
Problems
Monitor malfunctions on
& off
Ensure monitor is in proper video mode
Ensure video cable connection to computer and to the flat panel is
secure
Perform monitor reset
Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode
Product Specific Problems
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
Screen image is too small
Image is centered on screen, but
does not fill entire viewing area
Perform monitor reset on "All Settings"
Cannot adjust the monitor with
the buttons on the front panel
OSD does not appear on the screen
Turn the monitor off and unplug the power
cord and then plug back and power on
USB Problems
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
USB interface is not
working
USB peripherals are not working
Check that your monitor is powered ON.
Reconnect the upstream cable to
your computer.
Reconnect the USB peripherals
(downstream connector). Switch off and then turn on the monitor
again.
High Speed USB 2.0
interface is slow.
High Speed USB 2.0 peripherals working
slowly or not at all.
Check that your computer is USB 2.0
capable.
Verify USB 2.0 source on your
computer.
Reconnect the upstream cable to
your computer.
Reconnect the USB peripherals
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POSSIBLE SOLUTIONS
Troubleshooting Your Soundbar
COMMON
SYMPTOMS
WHAT YOU
EXPERIENCE
POSSIBLE SOLUTIONS
No Sound
No power to Soundbar the power indicator is
off.
(built-in DC power
supply. i.e. 1905FP )
Turn the Power/Volume knob on the Soundbar clockwise to the middle
position; check if the power indicator (green LED) on the front of the
Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the
monitor.
Confirm that the monitor has power.
If the monitor has no power, see Troubleshooting your monitor for monitor
common problem.
No Sound
Soundbar has power power indicator is on.
Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum.
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume
setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted
Sound
Computer's sound card
is used as the audio
source.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the
sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower
volume setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted
Sound
Other audio source is
used.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the
audio source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower
volume setting.
Clean and reseat the audio line-in plug.
Unbalanced
Sound
Output
Sound from only one
side of Soundbar
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the
sound card or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume
Volume is too low.
Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum
volume setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player).
Back to Contents Page
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Back to Contents Page
Appendix
Dell™ 1704FPV Flat Panel Monitor
Warranty
Safety Information
Contacting Dell
Regulatory Notices
Recycling
Your Monitor Set-up Guide
Warranty
U.S. Terms and Conditions of Sale
These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related products and/or services and support sold in the United States ("Product") by the Dell entity named on
the invoice or acknowledgement ("Dell") provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement. If you do not wish to be bound by this
Agreement, you must notify Dell immediately and return your purchase pursuant to Dell's Total Satisfaction Return Policy.
(See: http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen for our contact information.) If returned, Product(s) must remain in the boxes in which they were shipped. THIS
AGREEMENT SHALL APPLY UNLESS (I) YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (II) OTHER DELL TERMS AND
CONDITIONS APPLY TO THE TRANSACTION.
1. Other Documents.
This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless otherwise agreed to in a written agreement signed by both you and Dell. If you do not
receive an invoice or acknowledgement in the mail, via e-mail, or with your Product, information about your purchase may be obtained at http://support.dell.com/dellcare/Invoice.aspx or by
contacting your sales representative.
2. Payment Terms; Orders; Quotes; Interest.
Payment terms are within Dell's sole discretion, and, unless otherwise agreed to by Dell, payment must be made at the time of purchase. Payment for Product may be made by credit card, wire transfer,
or some other prearranged payment method. Dell may invoice parts of an order separately. Your order is subject to cancellation by Dell, at Dell's sole discretion. Unless you and Dell have agreed to a
different discount, Dell's standard pricing policy for Dell™-branded systems, which include both hardware and services in one discounted price, allocates the discount off list price applicable to the service
portion of the system to be equal to the overall calculated percentage discount off list price on the entire system. Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and
reserves the right to cancel any orders resulting from such errors.
3. Shipping Charges; Taxes; Title; Risk of Loss.
Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that occurs during shipping by a carrier selected by Dell is Dell's responsibility. Loss or
damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify Dell within 30 days of the date of your invoice or acknowledgement if you believe any part of your
purchase is missing, wrong or damaged. Unless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product ship-to location, you are
responsible for sales and other taxes associated with the order. Shipping dates are estimates only. Title to software will remain with the applicable licensor(s).
4. Warranties.
THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE PRODUCT CAN BE FOUND AT http://www.dell.com/policy/legal/warranty.htm OR IN THE DOCUMENTATION DELL
PROVIDES WITH THE PRODUCT. DELL MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED PRODUCT. SUCH PRODUCT IS PROVIDED BY DELL "AS IS." WARRANTY AND
SERVICE FOR NON-DELL BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S
APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT. WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE
OBLIGATED TO HONOR ANY SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED OR SERVICED.
5. Software.
All software is provided subject to the license agreement that is part of the software package and you agree that you will be bound by such license agreement.
6. Return Policies; Exchanges.
New and refurbished Product that you purchase directly from Dell (and not a third party) you may return or exchange only in accordance with Dell's return policy in effect on the
date of the invoice or acknowledgement. Any returns or exchanges will be made in accordance with Dell's exchange policies in effect on the date of the return or exchange. You
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must contact us directly before you attempt to return Product to obtain a Return Material Authorization Number for you to include with your return. You must return Product to us in
their original or equivalent packaging. You are responsible for risk of loss, shipping and handling fees for returning or exchanging Product. Additional fees may apply. Dell's return
policy for Dell-branded Product can be found at: http://www.dell.com/policy/legal/warranty.htm. Non-Dell branded software and peripheral return policies can be found at:
http://rcommerce.us.dell.com/rcomm/include/dw_policies.htm.
Refurbished Product return policies can be found at: http://www.dell.com/us/en/dfh/topics/segtopic_nav_info_002_info.htm. If you fail to follow the return or exchange
instructions and policies provided by Dell, Dell is not responsible whatsoever for Product that is lost, damaged, modified or otherwise processed for disposal or resale. If you are
returning all components in an order, you will be credited the full amount paid for the order. At Dell's discretion, credit for partial returns may be less than invoice or individual
component prices due to bundled or promotional pricing.
7. Changed or Discontinued Product.
Dell's policy is one of ongoing update and revision. Dell may revise and discontinue Product at any time without notice to you and this may affect information saved in your online "cart." Dell will ship
Product that has the functionality and performance of the Product ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. Parts used in
repairing or servicing Product may be new, equivalent-to-new, or reconditioned.
8. Service and Support.
Service offerings may vary from Product to Product. If you purchase optional services and support from Dell, Dell and/or your third-party service provider will provide such service and support to you in
the United States in accordance with the terms and conditions located at http://www.dell.com/us/en/gen/services/service_service_contracts.htm or as mailed to you. You may contact Dell for
more information, see http://www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=us&l=en&s=gen for contact information. Dell and/or the third-party service provider may
at their discretion, revise their general and optional service and support programs and the terms and conditions that govern them without prior notice to you. Dell has no obligation to provide service or
support until Dell has received full payment for the Product or service/support contract you purchased. Dell is not obligated to provide service or support you purchase through a third party and not Dell.
9. Limitation of Liability.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS
OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL WILL NOT BE LIABLE FOR ANY
CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY
LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT.
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE.
DELL IS NOT LIABLE TO YOU FOR WARRANTIES, SUPPORT, OR SERVICE MADE BY OR PURCHASED FROM A THIRD PARTY AND NOT DIRECTLY FROM DELL. DELL IS NOT RESPONSIBLE
FOR REPRESENTATIONS OR OMISSIONS MADE BY A THIRD PARTY.
10. Applicable Law; Not For Resale or Export.
You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree and represent that you are buying only for your own internal use only, and not for
resale or export. Dell has separate terms and conditions governing resale of Product by third parties and transactions outside the United States. Terms and conditions for resale are located at:
http://www.dell.com/policy/legal/termsofsale.htm.
11. Governing Law.
THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.
12. Headings.
The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.
13. Binding Arbitration.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL
TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL, its agents, employees, principals, successors, assigns, affiliates (collectively for purposes of this paragraph, "Dell") arising from or
relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law,
relationships with third parties who are not signatories to this Agreement), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at http://www.arb-forum.com
, or via telephone at 1-800474-2371). The arbitration will be limited solely to the dispute or controversy between customer and Dell. NEITHER CUSTOMER NOR DELL SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR
AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. This transaction involves interstate commerce,
and this provision shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a
judgment in any court of competent jurisdiction. Dell will be responsible for paying any arbitration filing fees and fees required to obtain a hearing to the extent such fees exceed the amount of the filing
fee for initiating a claim in the court of general jurisdiction in the state in which you reside. Each party shall pay for its own costs and attorneys' fees, if any. However, if any party prevails on a statutory
claim that affords the prevailing party attorneys' fees, or if there is a written agreement providing for fees, the Arbitrator may award reasonable fees to the prevailing party, under the standards for fee
shifting provided by law. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. (REV 4/04)
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
Dell-branded hardware products purchased in the U.S. come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product purchased. To determine which warranty came
with your hardware product(s), see your packing slip or invoice.
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What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software
Non-Dell-branded and Solution Provider Direct products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with electrical power
Servicing not authorized by Dell
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive maintenance
Problems caused by using accessories, parts, or components not supplied by Dell
Products with missing or altered Service Tags or serial numbers
Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED,
WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION
MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following Dell-branded hardware:
Portable computer batteries carry a 1-year limited warranty.
Projector lamps carry a 90-day limited warranty.
Memory carries a lifetime limited warranty.
Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell™ computer to which the monitor will be connected.
PDAs, MP3 players, earphones, remote inline controls, and AC adapters carry a 1-year limited warranty.
Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited warranty for reconditioned parts or, for both new and reconditioned parts, the remainder
of the warranty for the Dell computer on which such parts are installed.
The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may
change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
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Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.
Web Support
support.dell.com/ContactUs/ContactUsHome.aspx?c=us&l=en&s=gen
Individual Home Consumers:
U.S. Only
Technical Support
1-800-624-9896
Customer Service
1-800-624-9897
Individual Home Consumers who purchased through an Employee Purchase Program:
Technical Support and Customer Service
Home and Small Business Commercial Customers:
Technical Support and Customer Service
Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value-Added Resellers (VARs):
Technical Support and Customer Service
Government and Education Customers:
Technical Support and Customer Service
Dell-Branded Memory
1-800-822-8965
1-800-456-3355
1-800-822-8965
1-800-234-1490
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited
warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping
charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced
products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal
information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost
removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact
us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after
we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a
prepaid shipping container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have
been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the
limited warranty for the product you bought. Dell owns all parts removed from repaired products.
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May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be
transferred. You may record your transfer by going to Dell's website:
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited warranty agreement and Dell's terms and conditions
of sale located at www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party.
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why we offer a Total Satisfaction return policy for most products that you, the end-user customer,
purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and
applicable return fees as follows:
New Hardware Products and Accessories — Unless you have a separate agreement with Dell, all hardware, accessories, peripherals, parts, and unopened software still in its/their sealed package,
excluding the products listed below, may be returned within twenty-one (21) days from the date on the packing slip or invoice.
Exclusions from the foregoing return policy:
New Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™ products (excluding PowerVault 160T tape libraries) may be returned within thirty (30) days from the date on the packing slip or
invoice, except that new PowerEdge SC servers and n series products purchased from the Small and Medium Business Sales Division may only be returned within fourteen (14) days from the date on
the packing slip or invoice.
Application software or an operating system that has been installed by Dell may not be returned unless you return the entire computer under the 21-day return policy, if applicable to your purchase (if
not applicable to your purchase, you may not return application software or an operating system).
Nondefective third-party and Dell-branded software, peripheral, electronics and accessory products (for example: televisions, printers, projectors, MP3 players, PDAs, battery chargers, un-preinstalled
third-party software, wireless cards/access points/routers), including but not limited to those sold by or through Dell's "Software & Peripherals" or "Electronics & Accessories" groups, may be returned
within twenty-one (21) days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee may be deducted from any refund or credit.
Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault 160T tape libraries, enterprise software, non-Dell-branded enterprise products, software and/or software
licenses, or any
non-Dell-customized hardware and/or software product(s) may not be returned at any time.
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30)
days from the date on the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within fourteen (14) days of the date on the packing slip or
invoice.
How to Return — To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You
must obtain a Credit Return Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or go to
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new
condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during
shipment.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal
information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost
removable media.
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
Dell-branded hardware products purchased in Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product purchased. To determine which warranty came
with your hardware product(s), see your packing slip or invoice.
What is covered by this limited warranty?
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This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, or the reloading of the software
Non–Dell-branded and Solution Provider Direct products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with electrical power
Servicing not authorized by Dell
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive maintenance
Problems caused by using accessories, parts, or components not supplied by Dell
Products with missing or altered Service Tags or serial numbers
Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS
IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE.
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF
CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT
APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO
MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for
Dell-branded projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts.
Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your
purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.
Web Support
support.dell.com/ContactUs/ContactUsHome.aspx?
c=us&l=en&s=gen
Individual Home Consumers; Home Office and Small Business Customers:
Canada Only
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial Customers; Government, Education, and Healthcare Customers; and Value-Added
Resellers (VARs):
Technical Support
Customer Service
Government or Education Customers, or Individual Home Consumers who purchased through an Employee Purchase
Program:
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1-800-387-5757
1-800-326-9463
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for Individual Consumers)
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited
warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping
charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced
products to you if you use an address in Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal
information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost
removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you
contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30
days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in
returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be
found online at www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract
(mailed to you with your packing slip or invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have
been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the
limited warranty for the product you bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be
transferred. You may record your transfer by going to Dell's website.
For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
For out-of-country transfers (outside of the original country of purchase), go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 (Corporate Commercial or Government customers).
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited warranty agreement and Dell's terms and conditions
of sale located at www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party.
Total Satisfaction Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are
an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the packing slip or invoice for a refund or credit of the product
purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless
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otherwise prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by
this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the
products to Dell in their original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk
of loss or damage during shipment. You may return software for a refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be in as-new condition,
and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either application or
operating system software that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products purchased through Dell's Software and Peripherals division. For those products, please
instead refer to Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals [Canada Only]").
Dell™ Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software and peripheral products are covered by the warranties provided by the original
manufacturer or publisher only. Third-party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information. More information may also be
available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor
do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact
the third-party software and peripheral product manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To
determine which limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation that accompanied your product. Descriptions of Dell's limited
warranties are described in preceding sections.
1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)
Guarantee
Dell Inc. ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in
Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of 1 year from the original purchase date. Products for which proper claims
are made will, at Dell's option, be repaired or replaced at Dell's expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in
performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance; actions or modifications by unauthorized third parties or the end user; accidental or willful
damage; or normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of
the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used.
Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dell's repair/replacement center. The
end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to
the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law.
In the absence of applicable legislation, this Guarantee will be the end user's sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of
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profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or
any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Safety Information
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical
hazards.
Read and follow these instructions when connecting and using your computer monitor:
To help avoid damaging your computer, be sure that the voltage selection switch on the power supply for the computer is set to match the alternating current (AC) power available at your location:
115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as Japan, South Korea (also 220 volts (V)/60 hertz (Hz)), and Taiwan.
230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.
Always be sure that your monitor is electrically rated to operate with the AC power available in your location.
NOTE: This monitor does not need or have a voltage selection switch for setting the AC voltage input. It will automatically accept any AC input voltage according to the ranges
defined in the “Electrical Specifications" section.
Do not store or use the LCD monitor in locations that are exposed to heat, direct sunlight, or extreme cold.
Avoid moving the LCD monitor between locations with large temperature differences.
Do not subject the LCD monitor to severe vibration or high impact conditions. For example, do not place the LCD monitor inside a car trunk.
Do not store or use the LCD monitor in locations exposed to high humidity or dusty environment. Do not allow water or other liquids to spill on or into the LCD monitor.
Keep flat panel monitor in room temperature conditions. Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display.
Never insert anything metallic into the monitor openings. Doing so may create the danger of electric shock.
To avoid electric shock, never touch the inside of the monitor. Only a qualified technician should open the monitor case.
Never use your monitor if the power cable has been damaged. Do not allow anything to rest on the power cable. Keep the power cable away from where people could trip over it.
Be sure to grasp the plug, not the cable, when disconnecting the monitor from an electric socket.
Openings in the monitor cabinet are provided for ventilation. To prevent overheating, these openings should not be blocked or covered. Avoid using the monitor on a bed, sofa, rug, or other soft surface,
as doing so may block the ventilation openings in the bottom of the cabinet. If you place the monitor in a bookcase or an enclosed space, be sure to provide adequate ventilation and air flow.
Place your monitor in a location with low humidity and minimum dust. Avoid places similar to a damp basement or dusty hallway.
Do not expose the monitor to rain or use it near water (in kitchens, next to swimming pools, etc.). If the monitor accidentally gets wet, unplug it and contact an authorized dealer immediately. You can
clean the monitor with a damp cloth when necessary, being sure to unplug the monitor first.
Place the monitor on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped or hit sharply.
Locate your monitor near an easily accessible electric outlet.
If your monitor does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it immediately and contact an authorized dealer or service center.
Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be removed by qualified service personnel.
High temperatures can cause problems. Don't use your monitor in direct sunlight, and keep it away from heaters, stoves, fireplaces, and other sources of heat.
Unplug the monitor when it is going to be left unused for an extended period of time.
Unplug your monitor from the electric outlet before any service is performed.
Hg Lamp(s) inside this product contains mercury and must be recycled or disposed of according to local, state or federal laws. Or contact the electronic industries alliance: http://www.eiae.org for more
information.
Contacting Dell
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To contact Dell electronically, you can access the following websites:
www.dell.com
support.dell.com (technical support)
premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an
international operator.
Country (City)
International Access Code Country
Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Website: www.dell.com.ar
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
E-mail for desktop and portable computers:
[email protected]
E-mail for servers and EMC:
[email protected]
Customer Care
Tech Support
toll-free: 0-800-444-0733
toll-free: 0-800-444-0724
General Support
E-mail (Australia): [email protected]
E-mail (New Zealand): [email protected]
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
Country Code: 43
City Code: 1
1-300-655-533
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Technical Support (portables and desktops)
toll-free: 1-300-655-533
Technical Support (servers and workstations)
toll-free: 1-800-733-314
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
E-mail: [email protected]
International Access Code: 900
0-810-444-3355
toll-free: 800-1578
Home and Small Business
Website: support.euro.dell.com
Austria (Vienna)
toll-free: 0-800-444-0730
Tech Support Services
Sales
Aruba
E-mail: [email protected]
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
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Preferred Accounts/Corporate Technical Support
Switchboard
0660 8779
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
Website: support.euro.dell.com
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/
Technical Support
Technical Support Fax
Customer Care
Bolivia
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
British Virgin Islands
Brunei
Country Code: 673
02 481 91 00
02 481 92 99
1-800-342-0671
General Support
toll-free: 800-10-0238
Website: www.dell.com/br
Customer Support, Technical Support
0800 90 3355
Technical Support Fax
51 481 5470
Customer Care Fax
51 481 5480
Sales
General Support
0800 90 3390
toll-free: 1-866-278-6820
Customer Technical Support (Penang, Malaysia)
604 633 4966
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
toll-free: 1-800-247-9362
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
Cayman Islands
02 481 91 00
General Support
AutoTech (automated technical support)
International Access Code: 011
02 481 92 95
02 713 15 .65
Corporate Sales
Online Order Status: www.dell.ca/ostatus
Canada (North York, Ontario)
02 481 92 88
Fax
Switchboard
Bermuda
General Support
1 866 440 3355
1-800-805-7541
Chile (Santiago)
Country Code: 56
Sales, Customer Support, and Technical Support
toll-free: 1230-020-4823
City Code: 2
Technical Support website: support.dell.com.cn
Technical Support E-mail: [email protected]
Customer Care E-mail: [email protected]
Technical Support Fax
818 1350
Technical Support (Dell™ Dimension™ and Inspiron™)
toll-free: 800 858 2969
Technical Support (OptiPlex™, Latitude™, and Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
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Technical Support (projectors, PDAs, printers, switches, routers, and so on)
Customer Care
China (Xiamen)
Customer Care Fax
Country Code: 86
Home and Small Business
City Code: 592
Preferred Accounts Division
toll-free: 800 858 2920
toll-free: 800 858 2060
592 818 1308
toll-free: 800 858 2222
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055 Large Corporate Accounts Key Accounts
toll-free: 800 858 2628 Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811 Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Website: support.euro.dell.com
E-mail: [email protected]
Czech Republic (Prague)
Technical Support
22537 2727
International Access Code: 00
Customer Care
22537 2707
Country Code: 420
Fax
22537 2714
Tech Fax
22537 2728
Switchboard
22537 2711
Website: support.euro.dell.com
E-mail: support.euro.dell.com/dk/da/emaildell/
Technical Support
7023 0182
Denmark (Copenhagen)
Customer Care (Relational)
7023 0184
International Access Code: 00
Home/Small Business Customer Care
3287 5505
Country Code: 45
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
General Support
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Website: support.euro.dell.com
Finland (Helsinki)
E-mail: support.euro.dell.com/fi/fi/emaildell/
International Access Code: 990
Technical Support
toll-free: 1-866-278-6821
09 253 313 60
Country Code: 358
Customer Care
09 253 313 38
City Code: 9
Fax
09 253 313 99
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Switchboard
E-mail: support.euro.dell.com/fr/fr/emaildell/
Home and Small Business
0825 387 270
Customer Care
0825 823 833
France (Paris) (Montpellier)
Switchboard (calls from outside of France)
International Access Code: 00
Sales
Country Code: 33
Fax
City Codes: (1) (4)
Fax (calls from outside of France)
Corporate
Technical Support
Customer Care
Switchboard
City Code: 6103
Greece
International Access Code: 00
Country Code: 30
0825 004 700
0825 004 701
04 99 75 40 01
0825 004 719
0825 338 339
01 55 94 71 00
Sales
01 55 94 71 00
01 55 94 71 01
Website: support.euro.dell.com
Country Code: 49
0825 004 700
04 99 75 40 00
Fax
E-mail: [email protected]
International Access Code: 00
Technical Support
Switchboard
Germany (Langen)
09 253 313 00
Website: support.euro.dell.com
Technical Support
Home/Small Business Customer Care
06103 766-7200
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Website: support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaildell/
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
General Support
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
Website: support.ap.dell.com
Technical Support E-mail: [email protected]
Technical Support (Dimension and Inspiron)
Hong Kong
International Access Code: 001
Country Code: 852
toll-free: 1-866-540-3355
2969 3188
Technical Support (OptiPlex, Latitude, and Dell Precision)
2969 3191
Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)
2969 3196
Customer Care
3416 0910
Large Corporate Accounts
3416 0907
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Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
Technical Support
India
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
U.K. Technical Support (dial within U.K. only)
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
1850 543 543
0870 908 0800
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Italy (Milan)
2969 3105
1600 33 8045
Technical Support
02 577 826 90
Customer Care
02 696 821 14
International Access Code: 00
Fax
02 696 821 13
Country Code: 39
Switchboard
02 696 821 12
City Code: 02
Corporate
Technical Support
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
02 577 826 90
General Support (dial from within Jamaica only)
Website: support.jp.dell.com
Technical Support (servers)
02 577 821 1-800-682-3639
toll-free: 0120-198-498
Technical Support outside of Japan (servers)
81-44-556-4162
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and Inspiron)
Technical Support (Dell Precision, OptiPlex, and Latitude)
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
Japan (Kawasaki)
Technical Support (PDAs, projectors, printers, routers)
International Access Code: 001
Technical Support outside of Japan (PDAs, projectors, printers, routers)
Country Code: 81
Faxbox Service
044-556-3490
City Code: 44
24-Hour Automated Order Service
044-556-3801
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toll-free: 0120-981-690
81-44-556-3468
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400 employees)
044-556-3433
Large Corporate Accounts Sales (over 3500 employees)
044-556-3430
Public Sales (government agencies, educational institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Technical Support
toll-free: 080-200-3800
Korea (Seoul)
Sales
toll-free: 080-200-3600
International Access Code: 001
Customer Service (Penang, Malaysia)
Country Code: 82
Fax
City Code: 2
Switchboard
Technical Support (Electronics and Accessories)
Latin America
512 728-4093
512 728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
E-mail: [email protected]
Country Code: 352
Macao
Country Code: 853
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
3420808075
toll-free: 080016884
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
Technical Support
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)
toll-free: 0800 105
34 160 910
29 693 115
Website: support.ap.dell.com
toll-free: 1 800 88 0193
Technical Support (Dell Precision, OptiPlex, and Latitude)
toll-free: 1 800 88 1306
Technical Support (Dimension, Inspiron, and Electronics and Accessories)
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
Customer Service (Penang, Malaysia)
toll-free: 1800 88 1386
04 633 4949
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
Sales
International Access Code: 00
Country Code: 52
512 728-4600
or 512 728-3772
Corporate Sales (Brussels, Belgium)
Customer Technical Support
Mexico
2194-6000
toll-free: 080-200-3801
Customer Service (Austin, Texas, U.S.A.)
Website: support.euro.dell.com
International Access Code: 00
2194-6202
Customer Technical Support (Austin, Texas, U.S.A.)
SalesFax (Austin, Texas, U.S.A.)
Luxembourg
604 633 4949
Customer Service
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001-877-384-8979
or 001-877-269-3383
50-81-8800
or 01-800-888-3355
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
General Support
toll-free: 1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Website: support.euro.dell.com
Technical Support
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
Home/Small Business Sales
Relational Sales
020 674 50 00
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
E-mail (Australia): [email protected]
International Access Code: 00
Country Code: 64
Technical Support (for desktop and portable computers)
toll-free: 0800 446 255
Technical Support (for servers and workstations)
toll-free: 0800 443 563
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
Nicaragua
020 674 4325
020 674 55 00
Home/Small Business Sales Fax
E-mail (New Zealand): [email protected]
New Zealand
020 674 45 00
General Support
0800 441 566
001-800-220-1006
Website: support.euro.dell.com
E-mail: support.euro.dell.com/no/no/emaildell/
Norway (Lysaker)
Technical Support
671 16882
International Access Code: 00
Relational Customer Care
671 17575
Country Code: 47
Home/Small Business Customer Care
Switchboard
Panama
Peru
Fax Switchboard
671 16865
General Support
001-800-507-0962
General Support
0800-50-669
Website: support.euro.dell.com
E-mail: [email protected]
Poland (Warsaw)
23162298
671 16800
Customer Service Phone
57 95 700
International Access Code: 011
Customer Care
Country Code: 48
Sales
57 95 999
City Code: 22
Customer Service Fax
57 95 806
Portugal
57 95 999
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Website: support.euro.dell.com
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E-mail: support.euro.dell.com/pt/en/emaildell/
International Access Code: 00
Country Code: 351
Puerto Rico
Technical Support
Customer Care
Sales
Fax
707200149
800 300 413
800 300 410 or 800 300 411 or 800 300 412 or
21 422 07 10
21 424 01 12
General Support
1-800-805-7545
toll-free: 1-877-441-4731
St. Kitts and Nevis
General Support
St. Lucia
General Support
1-800-882-1521
St. Vincent and the Grenadines
General Support
toll-free: 1-877-270-4609
Website: support.ap.dell.com
Singapore (Singapore)
International Access Code: 005
Country Code: 65
Technical Support (Dimension, Inspiron, and Electronics and Accessories)
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free: 1800 394 7488
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free: 1800 394 7478
Customer Service (Penang, Malaysia)
Transaction Sales
Corporate Sales
Website: support.euro.dell.com
E-mail: [email protected]
Slovakia (Prague)
toll-free: 1800 394 7430
Technical Support
604 633 4949
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
02 5441 5727
International Access Code: 00
Customer Care
Country Code: 421
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
Website: support.euro.dell.com
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Southeast Asian and Pacific Countries
E-mail: dell[email protected]
Gold Queue
International Access Code: 00
Country Code: 34
City Code: 91
011 709 7713
Technical Support
011 709 7710
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)
604 633 4810
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Spain (Madrid)
420 22537 2707
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
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Switchboard
91 722 92 00
Fax
91 722 95 83
Website: support.euro.dell.com
E-mail: support.euro.dell.com/se/sv/emaildell/
Sweden (Upplands Vasby)
Technical Support
08 590 05 199
International Access Code: 00
Relational Customer Care
08 590 05 642
Country Code: 46
Home/Small Business Customer Care
08 587 70 527
City Code: 8
Employee Purchase Program (EPP) Support
20 140 14 44
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Website: support.euro.dell.com
E-mail: [email protected]
Switzerland (Geneva)
E-mail for French-speaking HSB and Corporate Customers:
support.euro.dell.com/ch/fr/emaildell/
International Access Code: 00
Technical Support (Home and Small Business)
0844 811 411
Country Code: 41
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
City Code: 22
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Website: support.ap.dell.com
Taiwan
E-mail: [email protected]
International Access Code: 002
Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories)
toll-free: 00801 86 1011
Country Code: 886
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
Transaction Sales
toll-free: 00801 65 1228
Corporate Sales
toll-free: 00801 651 227
Website: support.ap.dell.com
Thailand
International Access Code: 001
Country Code: 66
toll-free: 00801 60 1256 Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Customer Service (Penang, Malaysia)
604 633 4949
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free: 1-866-540-3355
Website: support.euro.dell.com
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: [email protected]
Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])
U.K. (Bracknell)
0870 908 0500
Technical Support (direct and general)
0870 908 0800
Global Accounts Customer Care
01344 373 186
International Access Code: 00
Home and Small Business Customer Care
0870 906 0010
Country Code: 44
Corporate Customer Care
01344 373 185
City Code: 1344
Preferred Accounts (500–5000 employees) Customer Care
0870 906 0010
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Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Home and Small Business Fax
Uruguay
General Support
0870 907 4006
toll-free: 000-413-598-2521
Automated Order-Status Service
toll-free: 1-800-433-9014
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Consumer (Home and Home Office) Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
DellNet™ Service and Support
Employee Purchase Program (EPP) Customers
toll-free: 1-877-Dellnet
(1-877-335-5638)
toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business U.S.A. (Austin, Texas)
Customer Service and Technical Support
toll-free: 1-800-822-8965
International Access Code: 011
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Printers and Projectors Technical Support
toll-free: 1-877-459-7298
Country Code: 1
Public (government, education, and healthcare) Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
Regulatory Notices
TCO(TCO'99)
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Congratulations!
You have just purchased a TCO'99 approved and labelled product! Your choice has provided you with a product developed for professional use. Your purchase has also
contributed to reducing the burden on the environment and also to the further development of environmentally adapted electronics products.
Why do we have environmentally labelled computers?
In many countries, environmental labelling has become an established method for encouraging the adaptation of goods and services to the environment. With the growing
manufacture and usage of electronic equipment throughout the world, there is a recognized concern for the materials and substances used by electronic products with
regards to their eventual recycling and disposal. By proper selection of these materials and substances, the impact on the environment can be minimized.
There are also other characteristics of a computer, such as energy consumption levels, that are important from the viewpoints of both the work (internal) and natural
(external) environments. Electronic equipment in offices is often left running continuously, resulting in unnecessary consumption of large amounts of energy and additional
power generation. From the standpoint of carbon dioxide emissions alone, it is vital to save energy.
What does labelling involve?
The product meets the requirements for the TCO'99 scheme which provides for international and environmental labelling of personal computers and/or displays. The labelling
scheme was developed as a joint effort by the TCO (The Swedish Confederation of Professional Employees), Svenska Naturskyddsforeningen (The Swedish Society for Nature
Conservation) and Statens Energimyndighet (The Swedish National Energy Administration).
Approval requirements cover a wide range of issues: ecology, ergonomics, emission of electrical and magnetical fields, energy consumption and electrical safety.
Ecological criteria impose restrictions on the presence and use of heavy metals, brominated and chlorinated flame retardants, and other substances. The product must be
prepared for recycling and the manufacturing site(s) shall be certified according to ISO14001 or EMAS registered.
Energy requirements include a demand that the system unit and/or display, after a certain period of inactivity, shall reduce its power consumption to a lower level in one or
more stages. The length of time to reactivate the system unit shall be reasonable for the user.
Labelled products must meet strict environmental demands, for example, in respect of the reduction of electrical and magnetical fields as well as work load and visual
ergonomics.
Below you will find a brief summary of the ecological requirements met by this product. The complete ecological criteria document can be found at TCO Development's
website http://www.tcodevelopment.com or may be ordered from:
TCO Development
SE-114 94 STOCKHOLM, Sweden
Fax: +46 8 782 92 07
E-mail: [email protected]
Information regarding TCO'99 approved and labelled products may also be obtained at
http://www.tcodevelopment.com
Ecological requirements
Flame retardants
Flame retardants may be present in printed wiring board laminates, cables, and housings. Their purpose is to prevent, or at least to delay the spread of fire. Up to 30% by
weight of the plastic in a computer casing can consist of flame retardant substances. Many flame retardants contain bromine or chlorine, and these flame retardants are
chemically related to PCBs (polychlorinated biphenyls). Both the flame retardants containing bromine or chlorine and the PCBs are suspected of giving rise to health effects,
including reproductive damage in fish-eating birds and mammals, due to the bio-accumulative * processes when not disposed of in accordance with strict standards for
disposal.
TCO'99 requires that plastic components weighing more than 25 grams shall not contain flame retardants with organically bound bromine or chlorine. Flame retardants are
allowed in the printed wiring board laminates due to the lack of commercially available alternatives.
**
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Cadmium
Cadmium is present in rechargeable batteries and in the colour-generating layers of certain computer displays. TCO'99 requires that batteries, the colour-generating layers
of display screens, and the electrical or electronics components shall not contain any cadmium.
Mercury**
Mercury is sometimes found in batteries, relays and switches. TCO'99 requires that batteries shall not contain any mercury. It also demands that mercury is not present in
any of the electrical or electronics components associated with the labelled unit. There is however one exception. Mercury is, for the time being, permitted in the back light
system of flat panel monitors as there today is no commercially available alternative. TCO aims on removing this exception when a mercury free alternative is available.
Lead **
Lead can be found in picture tubes, display screens, solders and capacitors. TCO'99 permits the use of lead due to the lack of commercially available alternatives, but in
future requirements TCO Development aims at restricting the use of lead.
* Bio-accumulative is defined as substances which accumulate in living organisms.
**Lead, Cadmium and Mercury are heavy metals which are bio-accumulative.
TCO(TCO'03)
Congratulations!
The display you have just purchased carries the TCO'03 Displays label. This means that your display is designed, manufactured and tested according to some of the strictest quality and environmental
requirements in the world. This makes for a high performance product, designed with the user in focus that also minimizes the impact on our natural environment.
Some of the features of the TCO'03 Display requirements:
Ergonomics
Good visual ergonomics and image quality in order to improve the working environment for the user and to reduce sight and strain problems. Important parameters are luminance, contrast, resolution,
reflectance, colour rendition and image stability.
Energy
Energy-saving mode after a certain time - beneficial both for the user and the environment
Electrical safety
Emissions
Electromagnetic fields
Noise emissions
Ecology
The product must be prepared for recycling and the manufacturer must have a certified environmental management system such as EMAS or ISO 14000
Restrictions on
chlorinated and brominated flame retardants and polymers
heavy metals such as cadmium, mercury and lead.
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The requirements included in this label have been developed by TCO Development in cooperation with scientists, experts, users as well as manufacturers all over the world. Since the end of the 1980s TCO has
been involved in influencing the development of IT equipment in a more user-friendly direction. Our labelling system started with displays in 1992 and is now requested by users and IT-manufacturers all over
the world.
For more information, please visit
www.tcodevelopment.com
Energy Efficiency
The proper operation of the function requires a computer with VESA® DPM™ power management capabilities. When used with a computer equipped with VESA® DPM™, the monitor is
ENERGY STAR®-compliant.
As an ENERGY STAR® Partner, Dell Inc. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Federal Communications Commission (FCC) Notice (U.S. Only)
CAUTION: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received including interference that may cause undesired operation.
Instructions to Users: This equipment complies with the requirements of FCC (Federal Communication Commission) equipment provided that following conditions are met.
1. Power cable: Shielded power cable should be used.
2. Video inputs: The input signal amplitude must not exceed the specified level.
NOTICE: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
FCC Declaration of Conformity
According to 47 CFR, Part 15 of the FCC Rules
* For the following named product :
COLOR MONITOR
(Category Name)
1704FPVt / DELL
( Model No / Brand Name) (Basic Model)
* Manufactured at :
LITEON TECHNOLOGY CORP.
We hereby declare that this device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions :
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interference that may cause undesired operation.
* FCC Rules :
Tested to comply with FCC part 15, class B
* Test site at :
SPORTON International Inc.
* Responsible Party for Product Compliance :
QA Lab of LITEON
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392, Ruey, Kuang Road, Neihu, Taipei 114, Taiwan R.O.C.
Tel) 8798-2888 Fax) 8798-2829
* Manufacturer Information :
LITEON Technology Corp.
392, Ruey, Kuang Road, Neihu, Taipei 114, Taiwan R.O.C.
2004-08-05
Display Division
EMC Department
Manager
Douglas Yang / Manager
(place and date of issue)
(name and signature of authorized person)
EU Declaration of Conformity (LVD, EMC)
For the following product:
COLOR MONITOR
(category name)
1704FPVt
(model name)
Manufactured at :
1.LITEON Technology Corp.
392, Ruey, Kuang Road, Neihu, Taipei 114, Taiwan R.O.C.
(factory name, address)
We hereby declare, that all major safety requirements, concerning to CE-Mark Directive (93/68/EEC) and Low Voltage Directive (73/23/EEC), Electromagnetic Compatibility Directives
(89/336/EEC, 92/31/EEC) are fulfilled, as laid out in the guidelines set down by the member states of the EEC Commission. This declaration is valid for all samples that are part of this
declaration, which are manufactured according to the production charts appendix. The standards relevant for the evaluation of electrical safety & EMC requirements are as follows :
LVD : EN 60950:2000
EMC : EN 55022:1998/A1:2000 Class B, EN 61000-3-2:2000, EN 61000-3-3:1995/A1:2001 and EN 55024:1998/A1:2001-LITEON
1. Certificate of conformity / Test report issued by :
EEMC : NEMKO, SPORTON International Inc.
LVD : NEMKO, TUV
2. Technical documentation kept at :
Liteon Technology Corp.
which will be made available upon request.
(Manufacturer)
LITEON Technology Corp.
392, Ruey, Kuang Road, Neihu, Taipei 114, Taiwan R.O.C.
2004-05-20
Display Division
Safety Department
Manager
(place and date of issue)
(name and signature of authorized person)
Steven Yen / Manager
(Representative in the EU)
LITEON Technology Corp.
392, Ruey, Kuang Road, Neihu, Taipei 114, Taiwan R.O.C.
2004-08-05
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Display Division
EMC Department
Manager
(place and date of issue)
Douglas Yang / Manager
(name and signature of authorized person)
Canadian Regulatory Information (Canada Only)
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
Note that Canadian Department of Communications (DOC) regulations provide, that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment.
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigencesdu Règlement sur le matériel brouilleur du Canada.
EN 55022 Compliance (Czech Republic Only)
VCCI Class B Notice (Japan Only)
This equipment complies with the limits for a Class B digital device (devices used in or adjacent to a residential environment) and conforms to the standards for information technology equipment that are set
by the Voluntary Control Council for Interference for preventing radio frequency interference in residential areas.
Class B ITE
MIC Notice (Republic of Korea Only)
Class B Device
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Please note that this device has been approved for non-business purposes and may be used in any environment, including residential areas.
Polish Center for Testing and Certification Notice
The equipment should draw power from a socket with an attached protection circuit (a three-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same
power supply source.
The phasing conductor of the room's electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible.
A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-89/E-06251.
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM):
Exporter:
Dell Inc.
One Dell Way
Round Rock, TX 78682
Importer:
Dell Computer de México,
S.A. de C.V. Rio Lerma No. 302 - 4º Piso
Col. Cuauhtemoc 16500 México, D.F.
Ship to:
Dell Computer de México,
S.A. de C.V. al Cuidado de Kuehne & Nagel
de México S. de R.I., Avenida Soles No. 55
Col. Peñon de los Baños, 15520 México, D.F.
Supply voltage:
100-240 Vac
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Frequency:
50/60 Hz
Current consumption: 1704FPVt - 1.5 A
BSMI Notice (Taiwan Only)
Ergonomics Notice (Germany Only)
Under the requirements of German ergonomics standard EK 1/59-98, EK 1/60-98, graphics or characters:
1. Blue graphics or characters in dark background are not recommended. (This combination may increase eye fatigue due to poor visibility caused by low contrast.)
2. Graphics controller and monitor are recommended to be used in the following conditions:
Vertical frequency : 60 Hz or higher.
Display mode : Dark characters in bright background.
Ergonomie Hinweis (nur Deutschland)
Um den Anforderungen der deutschen Ergonomie-Norm EK 1/59-98, EK 1/60-98 zu antsprechen.
1. Wird empfahlen, die Grunfarbe Blau nicht auf dunklem Hintergrund zu verwenden (schiechte Erkennbarkeit. Augenbelastung bei zu geringem Zeicheenkontrast).
2. Wird folgende Einstellung des Grafik-Controllers und Monitors empfohlen.
Vertikalfrequenz : 60 Hz oder hoher.
Ohne Zellensprung.
Regulatory Listing
Safety Certifications:
UL 60950
NOM
CE Mark–EN60950
IEC 60950
CCC
CSA
TUVGS
NEMKO
GOST
PSB
TUV–S
SASO
EMC Certifications:
FCC Part 15 Class B
CE Mark–EN55022:1998, EN55024:1998, EN61000-3-2:1995, EN61000-3-3:1995
VCCI Class B ITE
MIC
BSMI
ICES–003
C–Tick
Ergonomics:
ENERGY STAR®
TUV GS
TCO '99
TCO '03
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Recycling
Dell recommends that customers dispose of their used computer hardware, including monitors, in an environmentally sound manner. Potential methods include the reuse of parts or whole products and
recycling of product, components, and/or materials.
For more information, please visit www.dell.com/recycling_programs and www.dell.com/environment .
Your Monitor Set-up Guide
To view PDF files (files with an extension of .pdf), click the document title. To save PDF files (files with an extension of .pdf) to your hard drive, right-click the document title, click Save Target As in
Microsoft® Internet Explorer or Save Link As in Netscape Navigator, and then specify a location on your hard drive to which you want to save the files.
Setup Guide (.pdf ) (9.05 MB)
NOTE: PDF files require Adobe™ Acrobat Reader, which can be downloaded from the Adobe website at www.adobe.com. To view a PDF file, launch Acrobat Reader. Then click File® Open and select the PDF file.
Back to Contents Page
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